Reviews of Hartford Toyota Superstore. (Car Dealer) in Hartford (Connecticut).

Hartford Toyota Superstore

0 Reviews

322 Comments

Car dealer

Toyota dealer

135 W Service Rd, Hartford, CT 06120, United States

Description

Information of Hartford Toyota Superstore, Car dealer in Hartford (Connecticut)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

We still haven't received any review on this business.

Map

Open hours of Hartford Toyota Superstore

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of Hartford Toyota Superstore

Nauty Uncut

Can’t wait to go back next year and trade for what I REALLY want but all in all, my experience was great. I let them know exactly what my situation was and they promised to come through for me and they did. Everyone including front desk was pleasant, my son cried and made a lot of fuss but no one looked annoyed or batted and eye. Great customer service and understanding goes a long way.

Sania Choudhury

Bought my car from Hartford Toyota today. Everyone at the dealership is really nice and friendly. I had the pleasure of working with Kaleb as my Sales Consultant. He was extremely helpful, patient and knowledgeable in the field. Kaleb answered all my questions, walked me through the details of the car technology and truly took time to answer all my concerns. He also wrapped the car with a giant size bow! Brianna was my Finance manager. She was really fun and easy to work with. I was able to get all the paperwork done within 30 minutes. Thank you Hartford Toyota for fulfilling my dreams of getting a car I love during this trying times.

Manoj Srinivasan

I had a vehicle purchased at Hartford Toyota. Omar Rivera was the sales person, he was very friendly, communicating at every step through email, call and very instrumental on my purchase. He covered details very well and did an excellent job before and post-sale. I will highly recommend Omar for someone looking to purchase a Toyota vehicle in CT. Reason for my 4 star rating is for the Finance, I had a better APR through my bank than going through the dealer to my Bank. Overall I would say a positive experience with Hartford Toyota.

Michele Roux

The entire staff at Toyota Hartford were absolutely incredible to work with. From my initial interaction with Richard McAllister who helped me select the perfect vehicle for me and my family balancing my financial and personal preferences to the gentleman that assessed my previous vehicle, to Ben who delivered my new vehicle in pristine condition and patiently explained how to use all the features of the vehicle to finally Andy who handled the financing part of the transaction with clarity and professionalism. I highly recommend Hartford Toyota to anyone looking to buy or lease a vehicle!

Nick Skitko

Loved our experience here. Omar was a great salesperson and Brianna was great with our financing. Even with having to order a car months in advance, great service and updates throughout the entire process. Thank you all!

Michael Forte

My experience buying from Hartford Toyota was the best, by far, of any dealership I had ever dealt with. The price was right on my trade-in, and my purchase. All of the staff; Maggie, Henry, Kyle and everyone else, were quick and responsive. I highly recommend Hartford Toyota.

Paulo Rodrigues Batista

My experience with Toyota Superstore was amazing. I went there on Sunday to see a car for my wife and on the middle of the week she already was driving the car on her daily routine. I want to say thank you to the salesman Omar Rivera that make my experience buying the car very smoothly. Thank you Hartford Toyota Superstore team!!!

Curtis Daniel

I’ve been to a few car places in Hartford and I haven’t met someone with so much knowledge and the patience to explain such a tech savvy vehicle that my grandma was much interested in like the young man Kaleb. I am not the most knowledgeable when it comes to the ins and out of a vehicle but Kaleb was very patient and willing to repeat any answers he previously gave my grandma. I will be going to purchase a new vehicle very soon from him.

Ken Milio

Omar was an excellent associate, was not pushy. Keep me well informed as to the ETA of my Rav 4. All the personal of the dealership were very accommodating and helpful. Would highly recommend them to anyone looking for a Toyota!!!!

justin walts

We found a 2021 Audi Q5 on their website we wanted for my wife. After speaking with Mike our salesman we agreed on some numbers, and within a few hours had the car in our garage at home. Thank you to everyone at HTS for making our transaction as easy as possible!

Ruth Rosenfield

I just bought a RAV4 hybrid from Hartford. This was absolutely the best experience I've ever had at a dealership. The salesman, Omar Rivera, couldn't have been nicer, spending a lot if time to explain each feature before I even took it out for a test drive, never high-pressure but always interested,, helpful and engaged in making sure this car would meet my needs.. Once I made the decision to purchase, he followed up with both me and my insurance agency to make sure I was able to receive the car on time, spent more time helping me set up the app so the car could sync with my phone and again, making sure I understood all the features and how to use them. Andy Montanez, the Business Manager, walked me through the financing process and had great patience with me asking so many questions. Please, folks at Hartford Toyota, get Andy a shade for his window! Jim Webster, the General Manager, came out to meet me and welcome me to Hartford Toyota, and further offered his assistance if, for any reason, I need it. And once again, as I was getting ready to drive my new car off the lit, Omar made sure everything was synced and that I had all my question answered. As a former sales rep myself (though not in the auto industry), I am happy to say, THIS is how to treat clients! Great experience and I look forward to a long and productive relationship with Hartford Toyota. Ruth Rosenfield

Frank Flaminio

Had a great experience with everyone I made contact with at Hartford Toyota Superstore. Met Kaleb out in the lot and helped me out right from the start was professional and friendly not pushy and I got a great deal on a Toyota Avalon. Ask for him you will not go wrong. Then met with Business Manager Andie Montez after checking car out with him I noticed a few marks on the car could not tell what they were. Andie said let me get it back to detailing and let them look at it in the mean time I said lets finalize the paperwork. Andie response was wait till they bring the car back from the detail shop and your fully satisfied with the car. Try that at another Dealership see if you get the same response. I will and have already started recommending Hartford Toyota Superstore to friends since it was referred to me by one of mine. Great Staff and Service no pressure extremely seamless purchase go see them!

Brapppn- Can-Am-Man

Took in my 2003 Yoda Corolla for the factory recall on the Airbags , and emissions test. Hadn't ever been there prior. My first impression is it's a nice dealership. Was recently built , and is loaded with all the current up to date needs and technologies. They have a large waiting area , and 2 large screen 📺s. They got my car in and out in relatively no time at all. I would recommend this location for all your Toyota and lexis needs. They also have very clean and well maintained 🚻 facilities. 👍

David Menasco

I have bought numerous vehicles in my lifetime and always dreaded going to the dealership from the back-and-forth haggling to the pressure, I can tell you that none of this was present in my transaction with Hartford Toyota every one was courteous, kind and welcoming. My brand new truck had a manufacturer defect that ended up being catastrophic, the dealership wasted no time finding me a very limited availability truck (TRD PRO) with in the same week I’m telling you that satellites in space had to a line for this to happen. Their communication throughout the whole issue was on point never had to reach out and ask what was going on. Hartford Toyota is by far the best dealership I have ever bought a vehicle from. I will continue to buy all of my Toyotas from this dealership. And I can’t say thanks enough to Rich senior, Rich Junior, Jenn, Bri, and all of the staff at the dealership that help me out.

Mitchy

Want to buy a car? Stop wasting your time with other dealerships. I've dealt with many in state in the past few months and come across so much shady behavior and terrible customer service. I was astounded at how easy it was to buy a car at Hartford Toyota. Everyone there was honest, communicative, and very friendly throughout the entire process. This dealership will earn your business! Speak to Jenn in sales if she's around!

Justin Crowell

The experience and service at Hartford Toyota is hands down the best. Knowledgeable employees help you through all steps of the buying process and make you feel comfortable and taken care of.

Robin Ledbetter

I was very satisfied with my salesman Mathew Heath…he was kind, helpful, and had a super personality. He helped me find what I wanted and now I’m in a fully paid off 2019 Rav 4 !!! I love it. I’m totally satisfied 👍👍 …

Laurie Hester

I ordered my Venza through another dealer and had waited 8 months. I then contacted the Hartford Toyota Superstore and had my dream car within 3 months. I sure wish I’d contacted them first! They were all great and I love my car!!

that chick

5 stars?? PSYCH!! they dont let you post with 1, had to post it as 5, but really its a 5 minus 5. Had the misfortune of steve being my customer service rep. seemed okay at first but quickly became rude when we tried to ask the status of my vehicle which was VERY CLEARLY READY TO GO after an hour of being driven to the exit. my appointment was at 11 am...i left after 4pm. failed to consistently communicate with us in those 7 hours - granted i had my brakes fixed and a new battery delivered but there should not be '30 people ahead of me' if I am a customer with an appointment made 2 days in advance! steve became very whiney and sassy prior to us leaving about being understaffed or some other bs...is that my problem? he does not need to be in customer service if he takes his frustration out on PAYING customers, in addition to his illiterate boss chip who could only say 'yup' after a complaint was made about it. But you know what, i would be mad too if i was round and bald. diamonds are made under pressure and let me tell you...he is not that. Would NOT recommend! The customer service we received SUCKED. Also the place is dirty, if you want to sit in a waiting room with finger nails scattered like rose petals on valentines day (see attached), this is the place for you. Update: I *had* reached out friday and received nothing, who exactly would i be contacting? You don't seem willing to resolve this issue.

Crystal Amaral

I was on a tight budget and was looking for a reliable car. They found me a perfect match and treated me like family the entire time. I would recommend this dealership to EVERYONE I know!

Antonio Luis Cruz Rosario

I greatly appreciate all the staff at Hartford Toyota and especially my salesperson, Mrs. Jeannette for her great professionalism and courtesy. Antonio Cruz

Juan Mesa

First time buying a car and it was a great experience, Omar the sales representative who took care of me was great, very responsible and responsive to any questions I had. He stood on top of everything and made the whole process very easy.

tyeann reid

Ben Root from Hartford Toyota was my salesman I never imagined that changing my vehicle was so easy Ben was knowledgeable re giving me the right information on all my questions and he listen to what I wanted and he definitely delivered the right vehicle to me. Thanks again to BEN ROOT and Hartford Toyota.

Venessa Robinson

Omar Rivera went above and beyond to ensure I had the best experience. Thank you a million. I couldn't have asked for a better Sales Rep.

mmchirico

Richard was a great salesman! Very kind, knowledgeable, helpful, and direct with information. Like most Toyota dealerships, the inventory is very low right now...

AB Transportation

Huge shoutout to the amazing and talented service advisor, Estelle Percoski, who went above and beyond for us today when we were really in a pinch! We had some issues with one of our school transportation vehicles at the DMV inspection lane that needed to be addressed by the end of the day and went to Hartford Toyota in hopes that they could perform some very last-minute and unscheduled walk-in service. Estelle totally accommodated us and got us right in! She listened to and understood our particular dilemma and made sure our paperwork was in order, even adding notes to cover all our bases for the DMV inspector. We went back to the inspection lane and got our Sienna through without a problem. To Estelle and the entire service department, thank you, thank you, THANK YOU!

Angel

Well the person that attended me, she was amazing. Knowledge was her main thing. Kind, and very helpful.

Sarah Grabauskas

I am very pleased with my entire experience at Hartford Toyota from calling to inquire all the way to leaving in my new truck. Dakota was incredibly helpful in setting up an appointment and easy to get a hold of when we were unexpectedly going to arrive late. I had never thought to make an appointment before but incredibly glad she suggested it as it streamlined the process. All staff I encountered were friendly and helpful and the environment was clean and spacious. I can’t recommend my salesperson Gae enough. He was knowledgeable and honest. He did not try to sell me anything that I wasn’t interested in. I am naive to the car buying process solo and am grateful that I chose this dealership as I left with the exact truck I wanted at the exact price I wanted. Marc, the gentleman who handled my financing and registration was also incredibly kind and helpful. I have no doubt I left with the best deal possible and nothing that I didn’t need. He was flexible, understanding and never pushy. As an admittedly anxious and cautious person the pick up of my vehicle was painless and anxiety free. I look forward working with Toyota for many years to come and highly recommend them for your next purchase. Lastly, I can’t stop smiling any time I’m in my new Tacoma.

John Meinking

Omar Rivera You are the best sale consultant I met. Your service was excellent and you make feel so proud to visit your dealer at any given time. that is why I give you 5 start rating for diligence and your ability for doing a good job. Omar you're rock man. My next Highlander I'm coming right to you and any of my friends who look for buying a car I will send them to you.

Elaine Weber

Everyone who worked with me was knowledgeable, warm & helpful. Jeannette Garcia, sales associate, was supportive throughout the process, including giving me a ride to the dealership to pick up my car. Carlos Orozco, Financial Manager, understood that this is my first time leasing & explained everything to my satisfaction. Rich McAlister, owner, pursued finding the exact car I wanted & kept me informed of the timeline to delivery. My car was waiting inside the showroom garage withe a huge red bow on the hood, & there was a full tank of gas. As I titled my review, this is a Class Act!

Tom Parker

Great experience. The conversations with the dealer and financier were very smooth and easy. It was the right balance of suggestions to match my desires instead of the usual unwanted pressure.

Lorraine Nelson

I believe i have purchased my last 4 vehicles here. This is experience was just ok. My previous salesman left the company, the one we used this time was nice but unresponsive. I had left my e-z pass in the vehicle I traded in. I called him and he said he would call me back to let me know if he found. He never called back. I tried calling several times even had messages left for him. I had a few questions…very unresponsive. The sales process was later in the evening so we had to make seperate appointment for the car to be cleaned. It was not the best of jobs when finished. Overall just not that impressed this time around even though i love my vehicle.

Louisa Krause

Best dealership around. Fair pricing and got a very good deal on my old car. Very friendly and informative agents. I would highly recommend this dealership to everyone!

Rebecca Royer

Kaleb was phenomenal! I told him what we were looking for and the price range we wished to stay in. He pulled a few different vehicles and I fell in love. He had us in and out in no time!! I’ll be referring him to anyone I know looking to purchase a vehicle!! Thank you Kaleb!

Giavanna Brunelle

Jen was an amazing sales associate, she made you feel comfortable through the whole process of buying a new car.

Nel Gibs

Had a great experience with Henry, Highly recommended him to anyone.His very good in what his doing and has the patient working with you.Great sales man!

Michael White

Salesperson was friendly and helpful. As with most dealerships recently, inventory was very limited. Still awaiting post sale service, ie. the spare key to the car, a sincere apology regarding unapproved credit authorizations, the courtesy of a callback. I was very unimpressed with certain finance tactics that I was assured would not happen. I went in with a pre-approved loan from one of the nation's largest banks who they already had a standing relationship with. I was told by the bank that the dealership would not need to run my credit unless I wanted to shop around for a better rate. With a witness present, I told the salesperson AND the sales manager that I did NOT want my credit run again. The sales manager looked upset about this and said, "so you're not going to finance through us?" I re-explained my decision and was assured my request would be honored. It was not. My credit report was pulled 2 to 3 more times causing my score to plummet 35 points! When I questioned the sales and finance managers about this, they tried to blame it on my bank. In addition, the numbers on the purchase agreement were sloppy and not what I agreed to originally. When I called the lender to check on the story, I was told the dealership chose to run a new report even after they were told it was pre-approved. They only needed to edit the type of car on the loan. Instead, I was approved for an additional loan of the original amount. In essence, I could have bought 2 new cars that day. When I called back to say that the spare key was not in the car or in the package given to me at pick up, I was treated as if asking for a 2nd key to a car purchase was ludicrous. Why would I possibly believe that a car dealership would sell a car, used or not, with a spare key?! I researched the replacement cost of this key on the advice of my insurance company. Potentially, the missing key could be used to steal my vehicle. If it is, my insurance will not cover the loss. Ironically, there is a fee this dealership keeps trying to pawn on me about window etching to protect my vehicle from theft. The spare key will cost nearly $500. I was told that they would look into getting me a deal on a spare key. That was weeks ago with no response to my texts. Buyer beware.....maybe now someone will reply and resolve this satisfactorily. Thank you for replying to my review. Please contact me at your convenience. I feel that would be more appropriate as I have been awaiting a call back for weeks.

Dominique R

My experience at Hartford Toyota was a big relief after a difficult wrangling with a previous dealer. I thought both my sales rep (Devin) and the finance manager (Asad) were excellent, both professional and direct. They put me at ease about the whole thing. They made it clear about my expectations versus what I was capable of having, while at he same time showing me multiple possibilities in a clear and gimmick-less manner. Although there was a long wait for the finance manager due to other patrons, when I got to him, he was just as energetic, attentive, and professional, as if the day just started. I'm glad I was able to get my car and make it through the whole process with my legs and arms in tact.

Fibi Khabout

Omar was an excellent salesman he made the whole transaction smooth. Never has buying a car been this easy!

James Fortier

I've bought 4 new toyotas from Hartford Toyota. Always a fair price on the purchase and trade in.

Richard Syracuse

The service is good - the waiting area and show room is excellent and comfortable BUT as with ALL dealerships I have dealt with in my lifetime, I know nothing about what is necessary-what is not AND the final bill total is ALWAYS twice as much or more than what I was expecting to shell out for the service I thought I needed. For example: paid $300+ for fuel injection cleaning and wonder if all that was done was to empty a $5 can of STP into the tank. Always leave EVERY dealership that I have dealt with feeling taken advantage of.

Fei Li

It was our first time here and the customer service was great. All of the people were polite and patient especially Jordan, he would go out of his way to help us see if we could get the best deal for the car we really wanted. The experience was great and I encourage you guys to come here if you are looking for a Toyota.👍🏼 …

ASPOONORAFORK

I drove out of state to come here when we seen an ad on a car we wanted. We talked to Dakota on the phone before going and she wanted to make sure the car was ready for us before we made that long drive there. After the dreadful traffic we finally got to the entrance and was greeted and they offered coffee, I needed it lol I had the pleasure of meeting Jeannette who assisted me. I fell in love with the car when she got it by the entrance!! I also met Diego and Richard, they were all so nice. They got some good selections there too. Also my financial service guy he was so funny lol I forgot his name but thanks you guys!!

Marcelino Aguilar

The assistants was very helpful and polite great place to by a car I recommended The Hartford Toyota to anyone who wants to by a car I'm very happy with my Tacoma

Kymberly Deschamps

Sales team Devin and Dakota are amazing!!!! Service dept. Top notch, Chip, Cassandra and Carl are excellent and so helpful. Very happy with my new Tacoma and feel very confident in their service dept./team. Parts dept. Lacks, but sales and service carries them.

Dorota Chlus

Jeanette was awesome, not pressured into anything. She made the whole process so easy and we're so happy.

Sandy Stone

Great service purchasing my new car at this dealer. Knowledgeable sales and financing people.

Matthew Sinsigalli

Great experience, bought out the lease, the loan officer was a pleasure to work with. Could not recommend them enough.

Alessandro Salafia

Great service! We worked mainly with Jennifer G who is very professional, efficient and friendly. We shopped around before landing here and we were blown away by service from the first phone call with Richard. Then Jennifer’s showed such patience and willingness to work with us and our budget. Her hard work and Dave’s financial expertise helped us drive of in a new car the very same day. The Entire staff goes above and beyond to make you comfortable and satisfied from start to finish! Highly recommend!

Alec Theis

Things are tough right now. Inventory is scarce and prices are high across the board. Despite these obstacles, I was able to walk with what I wanted at a price I could live with. Customer service was spot on at every step of the process. My salesperson Jennifer was awesome.

Prabhu _puppy

Mostly all good, but i thought I had a deal for one of the accessories for the car and it was misunderstood by them which I found later after the purchase.

Lady Diana Gutierrez

It was great to see Jeannette again, she sell me my first car many years ago. I came back to her and she give me a great advice. Thanks Jeannette Garcia.

Matt P

I just took my 2010 Prius in for recall work. Estelle Perkoski was excellent! Super efficient, great communication, very transparent and personable. Another great experience at Hartford Toyota Superstore!

James Rozario

Everything has been great so far, from the buying process to the service I'm still receiving about a year and a half later.

Brendan

Best service department I’ve ever experienced! I took my privately acquired Camry in for a multi point inspection, emissions test, and CarPlay installation (without an appointment) - all were completed on the spot with minimal trouble or cost. A day after my visit, I discovered that the previous owner’s license plates wouldn’t come off the car - the screws were rusted on. I brought it back in, again with no appointment, and the service department replaced the screws and plates on the spot, free of charge! If the sales department is anything like service, I’m sure I’ll eventually be trading in my Camry for a newer vehicle from Hartford Toyota.

Anthony McClendon

When I left Hartford Toyota, I noticed my vehicle was running not as smooth as before. After riding around for a couple of hours I kept smelling burnt oil. I pull over, open the hood and noticed the oil filler cap was off. I am not a happy camper.

Daniel Mendez

I saw the truck online, went to the dealer talked to Luis castillo and he took care of everything. Excelente service. Walked out w/the truck same day.

Scott Green

Another great experience at Hartford Toyota. Great sales team interaction. Easy working with finance manager.

Karen Gilbert

The third lease with Hartford Toyota - always an easy, professional, and great experience.

Inelyz Viruet

I recently visited this Toyota dealer & I had the best experience of my life. Purchasing a car is no easy task as it partakes extensive hours of searching, analyzing and then finding out what will be the best option for you financially. During this process Jeanette ( a sales representative ) was very attentive, very helpful & very realistic and honest. She did a great job at allowing me to find the best car for me. Once I picked the car Tony the financial director was EXTREMELY helpful at explaining the leasing & financing options as well & he helped me find the best option for me. Finally during the last step I was helped by Carlos also an amazing representative who was very attentive, very thorough at explaining the process and made the entire process extremely painless. I rate this particular store all fives and I wish I could rate them 10. I was very impressed at the service that I received with these individuals and they can rest assure that I will do follow up business with them in the future. I am very happy at the experience that I had and I am very happy about my new car. If you are considering visiting this store I would definitely recommend it. You won’t regret it! Thank you Hartford Toyota!

Lisa McNeill

I had a great experience buying my new Corrolla. Everyone at Hartford Toyota are very nice. My salesperson Nicole answered my question and took good care of me. I recommend you check them out

S H

Awesome customer service, easy to work with. Overall, great experience

Andrew Perna

This was the easiest buying experience ever. Great inventory, lots of options. We drove one hour because our local Toyota dealer is so bad. Henry Montgomery was a pleasure from start to finish. They delivered the car right then and there. Test drive. Purchase and Finance and delivery was all done in two hours. My wife and I could not have been happier. Thanks Henry!

Chris Hovland

My wife and I recently purchase a used car from Eddie. He was extremely nice and knowledgeable and made the car buying experience painless. Him and the sales manager were friendly and talked to us about our further move and gave us their numbers if we needed help finding a reliable dealer to service our car. We would recommend this dealer to anyone and would go back and buy a car if we are in the area.

Jorge Rodriguez

Excellent job I recommend you guys go check out Hartford Toyota.

Donald Bartomioli

I went on the first Saturday that the Superstore was allowed more than one person in the showroom at a time. The process was a little hectic at the start, but is TOTALLY understandable given that it was the first time they were opening up to many people after working with such low numbers for so long. After we got the ball rolling, I was treated very respectfully by all parties and felt as though my time was valued. I ended up leaving that day with the model car I had my eye on. My salesman Leslie, and Sales Manager Gaetano were awesome to work with and helped me get the car I wanted for the price I could afford. I would recommend the Hartford Toyota Superstore to anyone.

Brett Asselin

Great place, great service and just an overall great car buying experience. Best Toyota dealer around!

Richard Kenna

Helped me get in quickly when I thought I had brake troubles. I didn’t but just felt more secure with driving the car afterwards. Thanks again for how quickly you helped.

Allen Kring-Hubener

First off I LOVE my new Tundra!! Second the Internet, sales, and finance staff made the transaction incredibly simple with no unnecessary pressure. It's not easy dropping over 30K for a vehicle, it's not an easy thing to do, but these people made me feel right at home and kept me at ease during my indecisiveness. The vehicle was delivered as promised with no hidden or additional costs (which I have experienced before elsewhere) everything was put right in front of me and explained thoroughly. Dave my salesman knew the vehicle in and out, and Eduardo made the financial end painless. Dakota was quick to respond to my requests and courteously followed up after each communication. Mike was ready with numbers that no other dealership could touch, as well as patient with my multitude of questions. At the end of it all Richard made sure I was 100% satisfied before I walked out the door with keys in hand. It's worth the trip to Hartford. Thank you all. Al

Angelica Rodriguez

I couldn’t thank Kaleb and Andie for the excellent insightful customer service and for making the process super smooth.

Janis Me

I bought my Avalon hybrid here in 2013, and have had maintenance and service performed here. Staff is very courteous, the work is done efficiently, and I've always appreciated how thoroughly they explain issues. Also, the location is so convenient -- right off the highway. Love the car and highly recommend the Service department.

Sara-Lynn Dickinson

The experience that I had at this dealership is beyond words. I have never bought a car before, so I had no idea what to expect and after an awful experience at a different dealership, I was not sure what was coming. But this staff was absolutely amazing! I bought a 2017 Toyota Corolla TODAY. My credit wasn't stellar and I didn't qualify for many of the incentives, but the sales associate, Guy, went above and beyond to make sure that I was in the best car for me that I could afford. When I went in today, on a Saturday, I was fully anticipating not leaving with a car for about a week with a high interest rate. I was told that I could leave TODAY through some miracle of insurance and financing. I left for awhile while the car was being washed and prepared and when I came back, I was told by Tony in finance that he had managed to get me an absolutely INCREDIBLE interest rate. The whole experience was nothing short of amazing and I will forever be referring people back to this dealership and they have gained a customer for life.

Olivia Lopez

Cant believe it It was the most easiet thing ever I walked in and walked out w my car I was so happy and so were my kids Ty so much U guys r amazing

Benjamin Loveland

Update - So this review needs amending. After posting my issues I was contacted by the service manager. He went above and beyond to fix all the issues. He contacted Toyota to have them cover the parts under warranty (even though I was out of warranty) and waived the labor fees. I was given a car for the day of the service and compensated for my uber rides. Truly service recovery like I have never seen before. Absolutely horrible experience. Was just told 1750 to fix locks on my car...1750 that is probably 10 percent of the cars value. I could probably buy a car with working locks for 1750. Also the locks failed independently of each other - 3 of them which seems weirdly coincidental and just super poor quality. The pickup service he said will not really work due to traffic and I was told I would be better off getting a ride - why offer the service if people can't use it. That is one reason to use the dealer cause they can bring you to and from work. Local place is going to do the locks for $800 - we are done with the dealer.

Jolene Cardinali

I have to say I was pleasantly surprised by the Hartford Toyota Group. I've always been skeptical of the whole "car salesman" thing but the team in the office did not give me that vibe at all. My salesman, Mike B, was very helpful, warm and friendly. He even came in on his day off (very commendable!) to help me get settled. My previous car had been totalled and I was stressed trying to buy a new car. As a single mom, I was nervous about the whole process but Mike helped me and made me feel comfortable adjusting with the new car. Thank you to the Mike and the staff (Ed in the finance office too!) for being so helpful!

j s

In and out in under one hour! Called and talked with Lori. Was given a price on a new RAV4 Prime. Lori set up an appointment with Jennifer. I had already contacted 5 other dealerships over two weeks. Was not in a good mood because all the other Toyota dealers B.S. Showed up on time and they had the car ready and waiting. They spent most of the time showing me how to use it. Everyone was nice and professional even with me being short and to the point. Now the BEST part, the price I was given was the price I drove away paying to the penny! NO and I mean NO extra charges, None! Let me say that again. No extra charges, taxes, or fees. Thank you Andie Montanez for the under 10 minutes paperwork. Now I have a new Rav4 with a no added cost lifetime limited powertrain warranty! Total time I spent at Hartford store in my one and only trip there was about 54 minutes. I plan on coming back to buy another vehicle soon because it is worth the drive to deal with professionals.

Mikey BeeZ

Very pleased with my car buying experience at Hartford Toyota. About 2 weeks ago I was looking for a secondary vehicle to help with large shopping trips for my restaurant and found a 2007 highlander online. A friend of mine recommended to see Sonia in sales, so I went down right away and asked to see Sonia. When I arrived at Hartford Toyota I was greeted by a gentleman in management and I told him I was looking to see Sonia about a used highlander. Even though she was preoccupied with 2 other customers, she showed me the respect to come by and see what I was there for. I told her I understand shes busy and wanted to lay eyes on the car real quick to make sure we weren't wasting each others time. The car was great, managment was great, I came in first thing the next morning to take delivery and finance was a breeze. I myself was in the car buisness for years and this was as smooth of a buying experience as they come. Highly recommend this location and all the staff I encountered. Thank you all!

Maria Perez Colon

I've always had good experience at Hartford Toyota. This last one was no different. . Good customer service and good work on my cat.

Chrissy Godfrey

Just purchased my third vehicle from Hartford Toyota and again it was a great experience. Kaleb in sales was great at answering all of our questions and going over our new truck. Brianna in finance made the process quick and easy. Service is always fast.

Eric Lorenz

Great Customer Service Staff are Friendly.Showroom is Bright, Spacious, And CLEAN!

Brenda Mitchell

Hartford Toyota always have room to fit me in for my appointments. They really do ensure your maintenance needs are fully taken care of and I appreciate their willingness to always be flexible

Ashley Diformato

My wife and I bought two new vehicles from Henry at Hartford Toyota this weekend and we cannot say how great our experience was enough. Henry was patient and knowledgeable and made the entire experience painless. There was no pressure put on us at all which was a pleasant surprise because as everyone knows, buying a new car can be a huge headache. The entire staff was so nice to us as well. Everybody checked in on us whenever Henry needed to walk away to do anything for us. The manager spoke with us for a while and made us feel very at home and was so friendly. I would highly recommend this dealership to anybody.

Cassidy Davidson

I visited another Toyota dealership prior to purchasing my new lease and the service I received at this location was far better. I'm glad I went with them for my new car. Everyone was very helpful, friendly, professional, not pushy at all and helped me get out of my new lease and set up in my new one in a total of 2 hours. The agreement was very reasonable and I'm psyched about my new car.

Casandra Sandoval

All my interactions with the staff at the Hartford Toyota center from the receptionist to the salesman was excellent. They took their time to explain each step and always were patient and provided great customer service. The center was also very clean, smelled great and the cars on display were shining. I had a great experience and am reccommending them to everyone. A special thank you to Luis, Steven and Jeanette. They were the dream team and i hope to work with them again on my next vehicle.

AV R69

My salesman was Francis. He was a doll. Funny, patient, knowledgeable and personable. Others may differ, but if I am going to part with a huge chunk of money, I want to get the sense that I can come back to this person sometime in the future if I have a problem (with the car, of course) and he will be there to make it right. No need to go into details, but even though we haggled for over an hour on the price, I closed the deal feeling stress-free and confident that I had made the right choice to buy the car at the price I did, with this dealership. When the paperwork was going into overtime, the entire team was there, after-hours on a Sunday, patiently working for me to make sure I would drive the car out that evening. Yes, it is in their interest, but some people make it feel like torture when they are getting your business. Not these guys. Since my purchase, I have raised a number of other issues with the dealership team (new accessories, plates, etc...), and they have all been there 100%. My only complaint is their coffee. Yuck! If you want good coffee when purchasing a car, don't come to these guys. Otherwise, you are in good hands.

Steve Clancy

I had a very positive car buying experience. I had a couple cars in mind that I wanted to test drive and research. Dave took me on a test drive of the Prius and did a good job of highlighting the car's safety features. He also sold the included warranties and the service work they do at the dealership. I think he would have been happy to sell me right then, but understood I wasn't ready to make a decision and backed off. I test drove a car at another dealership and spent the week weighing the cars I saw and researching before deciding on the Prius. I appreciated that Dakota followed up at the end of the week rather than calling me all week. When she called back I was ready to move forward and things moved quickly from there. Dave did a good job of explaining the options and after I purchased the car, making sure I knew how everything worked. It was a very easy experience and I look forward to visiting Hartford Toyota again for service.

Ellen B. Bock

My experience with my purchase at Hartford Toyota was great. The negotiation process went smoothly and I think everyone won. Anthony V. handled our paperwork and walk-through and he was very thorough. He also has been very responsive on several follow-up actions. I highly recommend Hartford Toyota. Great experience.

Gabriella Douglas

Excellent service! I worked with both Sonia and Henry to lease my new 2021 Camry. They were both phenomenal! The car I’m driving has all the bells and whistles for a cost I can afford. I would recommend coming here for any of your Toyota purchasing needs.

Yahaira Morales Negron

This would be my third investment in a car and Hartford Toyota Dealer was the best option for me. I was referred by a friend that also bought a Toyota. The treatment/service was great and very helpful, particularly Jeanette Garcia that not only help me find the car that I need it but also walk me through the whole process of buying the car. Jeanette was sincere, took my necessities into consideration and find a car that suits me. More than selling me a car, she was focused on giving the best customer service I've seen in a long time. Thank you so much!!!

Lisa F

Luis is respectful, professional, honest and friendly ... an exemplary model of integrity and represents Toyota well! I did not make a purchase on the day I visited, and was upfront with Luis. Instead of rushing me through the test drive and my questions, Luis took the time to make sure ALL of my concerns were addressed. I had a great experience with Hartford Toyota in 2006 when we bought our last Highlander...I came back now that I'm in the market for my next Highlander. Luis did not disappoint. I will be bringing my husband with me for the text drive on the next visit:)

Lindsey Engelke

Great car buying experience from start to finish. I have leased numerous vehicles from Toyota of Hartford. I’ve always had the same sales person Gaetano Pagliano. Guy is very professional who made this purchasing experience a true pleasure. He is knowledgeable and extremely responsive, and always puts his customers first.

Matthew Padilla

Charles was very helpful in finding a car that was affordable and reliable. He was very communicative, and answered all the questions that I had before, during, and after the sale of the vehicle. I never felt as if he were trying to forcefully sell me something that I did not want, which has been my experience with a few other salesmen at other dealerships. Tony was very helpful in settling the details of the lease and making sure that I had a good deal. Overall, great service - cannot complain.

Meka B

The staff at Hartford Toyota is exceptional!!! From the moment you walk in the door, you feel welcomed. Not because they want your money, but because you chose them. My entire experience was great, Guy was very knowledgeable about the inventory and the process. He was very honest and up front with me, he never misled me as to what I could afford v.s. what I wanted. I truly appreciate an HONEST car dealer. His personality is amazing, by the time I left the dealership, I had made a friend. The staff on the financial end were astounding with what they were able to do for me. Rich and Tony worked wonders for me so that I left with the two cars that I needed, instead of the one car that I came for. FANTASTIC service from beginning to end.

Julie Rozell

This was our first purchase with Hartford Toyota. We had a very pleasant experience. Our sales person was Dave Goduti and he was very helpful. He worked with Jim to get us the best price for the car in the color we wanted and gave me what I was looking for on my trade in. We also dealt with the business manager, Marc Clemons. He was also very helpful and had everything all ready for us. We were very pleased with the outcome and enjoy our new Toyota Highlander.

Ryan Schneeloch

Purchased a used car from Hartford Toyota and it could not have been a better experience. Louis Martinez was awesome, highly recommend asking for his assistance if you are in the market for a new or used vehicle. Carlos in the Finance department made sure everything was presented clearly and you understood each box before signing. All in all awesome experience and highly recommend taking a visit to see what they offer. Ask for Louis or Richie!

Jen Person Merkent

Mike was great to work with. He was our sixth dealer, second Toyota, and impressed us from the beginning. He knew about the models we were asking about (shocking to find out that salesmen often don't...) had answers to all of our questions, and was proactive in getting us the car we wanted. He returned calls when needed, emailed as requested, and quite honestly was the most positive experience weve ever had with a car salesman.

Robert Godere

My wife and I purchased a new Tundra from Hartford Toyota. The truck is amazing and just what we were looking for. Our experience was exceptional and the entire staff was great to work with. From the initial contact with Tina and Jill, everything was well organized, and stress free. Our sales person Dave G. was honest, friendly, and a real pleasure to work and communicate with. Hands down, from top to bottom, this was one of the best vehicle buying experiences ever! I highly recommend Hartford Toyota! A huge thank you to everyone at Hartford Toyota!

Rebecca Sullivan

I went to Hartford Toyota earlier in May. I was greeted at the door by Leslie. He came inside with me and we sat for some time and discussed what I was looking for and my options. Leslie was very knowledgeable and kind enough to answer All of my questions without getting frustrated or tired of them, because there were many! We test drove a car and we talked about features. When we got back I explained what I did not like about the car and my concerns. Leslie immediately said "then we must try something better for you". I explained that I travel for work and am in my car all day. I let him know that comfort was so important because of this. We found another car and it worked out great. Leslie was very attentive and patient with me, as I hesitated to sign anything without 100% understanding of what I was doing. He explained to me multiple times and was very calm and reassuring and he took the time to explain why he thought something would or would not work for my situation. Marc was honest and knowledgeable and made sure that you also understood what you were signing before you signed. As my first car buying experience I would tell you how fortunate I was to work with an Amazing team. People that did not make me feel like a bottom line and were willing to make the experience a great one. I Highly recommend working with Leslie, especially if you are nervous, or don't have much experience with buying or leasing. His attitude and willingness to work with you and inform you puts you at ease and he never pushes anything. He let me come to all the decisions by myself but provided information so that I was confident in my decision.

DG

Patricia was very nice on the phone, I was excited about meeting her when she scheduled the appt. She knows her product and enjoys doing her job. My sales person Henry Montgomery was such a nice man, I had a great car buying experience! He went above and beyond to get me in my vehicle... The Superstore is full of superstars! They all work together as a unit and it shows. These are professional people whom I enjoyed being around and I will be back for my Toyota Highlander. I love my new Camry!

Austin Gillis

I recently purchased a 2017 Toyota Highlander for my wife and the whole experience was fantastic. Everyone from the Sales Manager to the Sales Associate to the Finance Manager were knowledgable and easy to work with. They also worked with me on my trade and took care of everything including paying off my loan. Finally, they were patient and professional and followed up at appropriate intervals as it took longer than originally anticipated. I would recommend Hartford Toyota to my friends and family.

Harriet Hersh

Great service, great sales person, Jennifer, good price, follow up service always the best

Wayne Foy

Thanks Dave We had an appointment with Dave on Sunday and we could not make it. He called up an hour after and asking nicely if we are still coming and when we said sorry no, he was very polite and understanding even though he had the car ready for us. We ended up coming in on Monday and had to drive 2 hrs from Troy NY and he understood the challenges and said the car was well worth the trip and he was right. No pressure sales but was right about the price and condition. We drove the car home and had a minor electrical problem on a switch and instead of saying sorry not my problem he went in to bat for us and is going to get it resolve at no cost to us, wow. I know I can trust they will keep their promise. Normally you drive off and they forget your name. It could have left a bump in our purchase experience, a gift to our son, however Dave and the dealership made it a great experience. Still smiling. Had a problem with the switch when i bought the preowned car. They replaced it as promised for FREE, not problems and were super friendly and patient with me as took me 3 months to come back and they kept their word. . thanks Chris and Dave A great team. Thanks Dakota We live in Troy NY so it was a 2 hour drive to Hartford. So we called first to make sure the car was worth the trip. thanks to Dakota she went the extra mile, went out checked the car and even did the smell test for us, none smoker none dog as best she could guess and called me right back within 10 minutes with her honest opinion of the car. Even though knowing that we were coming in on her day off and someone else would be selling us the car, she made sure everything was set up and ready. We delayed the trip by a day and we were so happy to meet her, once again someone else ended up selling the car to us but she still greeted us with a friendly smile super helpful and cheerful and knowledgeable.

Darcy Walsh

I have been taking my cars to Hartford Toyota since 2006 and have always had exceptional customer service by everyone there. I trust them to be honest with me about what needs to be done immediately on my vehicle and what can wait for a few visits to get done. We purchased 2 vehicles from Hartford Toyota back in 2008 and would definitely return when we need another car.

Christian C.

All, this review is a little late, we purchased this vehicle about a month ago and it is important to leave a review for Luis Martinez and his team. While comparing past car purchasing experiences, this was one of the best experiences we have ever experienced. Luis was very welcoming, attentive and a great listener to address our needs were in a family van. Upon entering the sales process, Luis and his management worked really hard to avoid the back and forth game. They were all very professional and transparent. I would say, the sales team here at Hartford Toyota truly care in building a relationship with their customers for long term other than just trying to get a deal. I look forward to servicing my car here and also returning back for future car purchases! I highly recommend this dealer, especially Luis! I'm sure hundreds will back me up by saying, "great work"!

Eileen Montross

As always, a very satisfying investment in my 3rd vehicle from Hartford Toyota. Why bother going anyplace else when you get great customer service and staff that are willing to work with you no matter the time it takes to truly be set on what you want. From being warmly greeted by Darlene, to the professional expertise and help from Ritchie and Luis, and the terrific customer service from Lisa T in servicing my vehicles, relationships matter to them. They truly want to earn your business and will do everything they can to make the customer satisfied, and happy. Highly recommend this dealership.

David O'Brien

We purchased a Corolla hybrid in October 2020, a Rav4 prime in April 2021 and our son purchased a Rav4 hybrid in August 2021. Happy with all our vehicles. Rich McAllister took excellent care of us every time. The service department is great. We always work with Bo Myta when scheduling our service needs. Highly recommend this dealer.

Mike Paolino

The staff at Hartford Toyota worked very hard to make sure that I was a satisfied customer. While they have tons of vehicles to choose from, the perfect vehicle for me was not on their lot. The sales manager located exactly what I was looking for and the sales rep, Dwight Lucky, personally went to get the vehicle from another state so I would not have to wait for it to be transferred. Dwight also turned in my previously leased vehicle on my behalf so that I would not have to coordinate the return. I am extremely pleased with the amount of effort Dwight, as well as the rest of the team at Hartford Toyota, put forth to make certain my needs were met and my expectations were exceeded!

Rich Devman

These days i do not have much free time and I already did the research and knew the car I wanted to buy. I was able to take care of much of the process online through email and the website and my time at the dealership was minimal! Tina and Adam were who I dealt with most and were very friendly and helpful as well. I think I got a good deal with an awesome warranty and all of the staff I dealt with at Hartford Toyota were top notch! I already know I will be shopping for my next car there in a few years!

Marc Grandpre

This dealership was awesome! From my first call to inquire about the vehicle to the completed sale, the employee's were honest and very professional. They did not try to sell me anything that I did not want or attempt any trickery. The service department did an excellent job at detailing the vehicle prior to me taking ownership. Overall, this was a great experience and I highly recommend this dealership.

Bill Goddard

Excellent sales experience. Muhamed and Dakota were extremely responsive. They arranged the test drive and sale around my schedule. It's wonderful to work with a dealer that is so efficient with my time. I felt that I got a fair deal and a great car as well.

Luke Bajana

Ira was very helpful and knowledgeable about the cars they had in stock. He asked me about what my needs were and responded to them accordingly. He let me come to my decision on my own time with no pressure and I really felt that they were interested and satisfying me as opposed to just trying to fill their sales quotas. It was a very pleasant experience and I would suggest that anyone looking for a car definitely check out Hartford Toyota.

Darlene Koniarz

I have purchased from this dealership twice now and will continue to return. Leslie led me to the car lot and listened to what I felt my needs were. He had the keys ready to show and knowledgeable about all of them. I bought a 2016 Toyota Scion iA in November. I was given a good trade in, and negotiation was minimal, as pricing was already reasonable. I had done my homework. Leslie was as excited as I was to give me all the details about this newest car in their fleet. I was comfortable I knew the car when I drove off. I give a shout out to Tina who reached out to me when I did some online viewing. She became part of my buying experience, even telling me of the Halloween costume party they were having and asking me to join the fun. Tony made the financing simple, showing off his new computer desk (the entire desk). Jim kept an eye on us to be sure we were getting all the information. I have utilized the service center with my previous purchase, easy drop off and pick up. With the travel I do, I knew my car was in good hands.

Kristy Notarangelo

I purchased a 2015 Highlander yesterday. My experience with Hartford Toyota was wonderful. I spoke to Tina via phone and scheduled test drives. Cody assisted me with the test drives and purchase of the vehicle. He was friendly, polite and knowledgeable. The receptionists at the front desk assisted my twin 6 year old boys with everything from water and snacks to finding them pencils to complete their homework while the purchase was being completed. They even got a chance to play basketball with the GM! Gloria in finance was wonderful as well. She was super organized, personable and walked me through every step with ease. In summary, my experience at Hartford Toyota was great and I will be certain to send business their way! Kristy N.

Abhishek Jha

I bought two cars from here. I liked their services. Don’t only rely on sales agent before making a final deal make sure you visit a store manager. He will love to give you any additional benefits if he can. Only thing that I don’t like is waiting time snd they have few loaners.

Ravid C

Great Experience, genuine good will from the entire team to get the best fit car and great service. We had a dilemma between the Highlander and the Sienna. Both Mikes went out of their way to first let my wife drive both cars to feel how it would be daily, and then to give us the best possible deal. After we closed the deal, our positive experience continued with a great person called Tony Mumtaz that signed us on the papers and explained everything in details (Thank you Tony). We scheduled a remote start installation for two days later and this was also a different experience than the one we had with our previous car brand. Altogether: Great service, attention to details customers needs, best price compared to other Toyota dealerships and to other brands. I already referred a friend to get his new Toyota there and will return for my next cars. Thank you again for a great service.

Danielle Morris

As a young car buyer I was nervous having no credit. However, I got accepted and the rest was relatively stress free. They were great pricing my vehicle and now I'm in love with my first car! Jay Rahman my sales associate was very friendly and courteous and it was my pleasure to have him. He managed to sell a car to me and my aunt so he's good! I would definitely go back in the future and recommend this dealership to any and everyone.

Steven

easy going, great communication, very reasonable, very accommodating. Got the feeling they were there to help me find a vehicle not just sell me one. Dealt with two different sales people but primarily worked with Leslie. I'd buy a vehicle from them again without hesitation.

Brigette Plaza

This place never dissapoints me. I have been a loyal customer for the past 13 years and I can assure you that you can be treated with respect and honesty. They just don't try to sell you a car instead they try to relate and be personablen in the purchasing process. For instance, Luis helped throughout the purchasing process and he was very knowledgeable and efficient. When I found the perfect car for me which was a 2020 Toyota rav4, Janette took the time to explain all the features and answered all of my questions thoroughly. The people that work here are very knowledgeable about their stock and take the time to provide great customer service which is very important for me. This place always make me feel like a part of the Toyota family.

Dan Lesnieski

Purchased new Highlander last week. Had great experience with salesman Rob. On my first visit I explained my approach and timeline, he never once pushed or questioned that approach. He was available as needed to meet my schedule and limited time on my visits. This is my second purchase from Hartford Toyota and would recommend them to anyone looking for a new or used Toyota without hesitation.

Ginny Drapeau

I have always been a Honda owner, but when a friend introduced me to her 2017 Prius Prime, I had to investigate it for myself. I showed up at the Hartford Toyota Superstore, mid afternoon of Memorial Day. I was met by Gabe and things went smoothly from there. He was informative about the car, answered all of my questions and provided good advice. I never felt that this was a hard sell. After the test drive, I was converted to this car. They gave me a great deal on my 2010 CRV and the Memorial Day sale was also a great deal. I wanted a different color than was available on the lot, and Marc and Gabe found one for me, and I picked up my car 2 days later. The whole experience from Gabe through Marc was very pleasant, and I will certainly recommend them to my friends. 5 stars for Gabe and the whole experience.

Amy Kilduff

I purchased a car from Hartford Toyota a few weeks ago and just have to say that the service is outstanding. Aaron Hall was the best he listened to what I wanted and needed and really delivered everything I asked. I could not have asked for better service. So to Aaron and all the other sales/finance managers that I talked and dealt with I truly thank you for giving me what I wanted and doing it with a smile and understanding. Definitely recommend Hartford Toyota Superstore for anyone in the market for a new car.

Avinash Shenoy

Had a great experience purchasing a 2015 Scion FR-S from start to finish. The salespeople were courteous and respectful. In particular, Luis was very helpful and informative, about the car's capabilities and features. The sales manager Andrew was extremely straightforward, and simply listed his best price online, which was the price he gave me. No haggling necessary. I got an excellent deal and would definitely recommend them to anyone looking for a simple car buying process.

Alexis Bruno

We drove 5 hours to go to this dealership because they were able to give us the best deal on not 1 but 2! Rav4s. The dealership was super friendly and helpful on the phone. They also didn't call us once a day annoyingly like other dealerships. We arrived at the dealership and the two cars were sitting there ready for us. The salesperson Devin McMahon showed both of my daughters every feature of their new cars and how to operate them. He was very friendly and helpful. We were then taken to one of the offices and after a few signatures the cars were ours. I would highly recommend this dealership to my friends and family! It was so worth the 5 hour car ride!

joanne reitz

Hartford Toyota was by far the best dealership I worked with when looking for a new vehicle - and I did my research! Every employee I encountered took the time I needed and got me answers to my questions - never once pressuring me for a sale but always willing to assist with more information - btw their products and service are simply superior! These gentlemen would settle for nothing less than exactly what I wanted and got me that car within 24 hours :-) Definitely ask for Henry or Internet Mike!!

Ellie Ruiz

Went in for an oil change and ended up purchasing a 2017 Toyota Rav4! I worked with Henry and I have to say my experience was extremely smooth from start to finish. I am very happy with the way my business was handled. Henry did an excellent job at explaining all the new features in the Rav4 and he made sure I knew how to use them. He assured me he would always be around if I had any questions after I left the dealership. I would recommend Henry to any of my friends or anyone shopping around. He was very professional and personable. All in all the Hartford Toyota team did it again and I couldn't be happier. :) Thanks to Henry and all of those involved.

Heather Brand

We visited this dealership to look for a Tundra for my husband. He had one many years ago and has wanted one again ever since. Five weeks ago he was hit head-on by another driver, totaling his current vehicle and causing catastrophic injuries to my husband. He is very lucky to be alive and has a lot of hard work ahead of him in his recovery. He has not yet been able to go home due to his injuries, so we were looking at used trucks to cheer him up a bit. Our experience at this dealership was phenomenal from start to finish. Dave could not have been more helpful, kind, and genuine. We are so happy with our purchase, the price, and the customer service that we received. Thank you to Dave and Tony for creating a bright spot in a long and difficult chapter in our lives. (Our children also very much enjoyed meeting Diego the dog!)

Amanda Benedict

I had a great experience buying my car here. They were not pushy at all, and they were patient and kind. I had my infant with me each time I worked with them and they made me feel comfortable and made sure I had time and space to take care of her too. I would definitely recommend them! Also the pricing was very competitive, too.

Teresa Eickel

My husband and I had a great experience at Hartford Toyota. We bought a 2012 Toyota Prius V from Leslie, who was super helpful and nice. We also worked with Rosa, who was very nice as well! The process was very smooth and fast. I would go back again!

Marissa Kitz

This was the 4th dealership I had went to. I had bad experiences at the other 3 and put in an internet request here to try again. Natalie put me in touch with Mike who was able to ease my concerns answer some questions and give me a good price estimate over the phone. The price given was several hundred better then any other dealership had given me right off the bat. I'm talking several hundred less then any other dealers price after "negotiation". One of the other sales people at another dealership even suggested the price Hartford gave me was so low they were probably selling me a demo car. Nope, I checked and asked at the dealership, it was not a demo and everything was still packaged up. When I got to the dealership I was handed off to Dave, who was easy-going and not pushy. He still explained some things about the car that some of the other guys hadn't and seemed to know more about how the car actually worked then the other salesmen too. Process to get the deal written up and then pickup the car and sign all the paperwork went smoothly and quick. They showed me everything on the car and made sure I really knew how everything worked and was set up before I left. The experience here was excellent and much better then anywhere else I had been.

Tom Murtha

This is the best dealership around. The sales team makes the purchasing process seamless and their website is great. I was able to pick out my exact car online from what they had in stock, and then just stopped by to do the paperwork to buy it. The service department is also great and I do all of my recommended service there. You can schedule any service you need right on their website, which is very convenient.

Gary Elco

My wife's car broke down on Saturday, and I went to a couple of different Toyota dealerships, the only one I felt comfortable with was Hartford Toyota Super Store, Charles Johnson was the salesman I dealt with he was easy going and made both of us feel welcome, and not pressured. We got a great deal on a new Rav4 and we picked it up the next day. Tina who works on the inside was very friendly as well, in fact everyone we dealt with was just awesome. At the other places we were pressured, and felt like we were getting taken advantage of, not here.

Luke Haughwout

The people at Hartford Toyota were great to work with...I saw a car online, and within an hour I was test driving it. Louis Plaza and Arnold were very helpful and polite, they weren't pushy at all. The dealership was very busy but not crowded. Within 24 hours I was driving away with a great new car, with an amazing warranty that will give me peace of mind for several years. Louis Plaza got me a great deal on my trade in, and pulled some strings to get the exact financing that I wanted. And Eddie Calderon helped navigate through all the paperwork effortlessly. It was like a big smoothly operating machine...I definitely went to the right place. They rocked! Luke Newington

Chris K

We shopped all the local dealers giving each the same information. Guy Pagliano contacted us and made a convenient appointment. He had everything ready upon our arrival. the car we asked to see was pulled up to the front, the trade information was started and he himself was available. When he introduced himself he said, "I will do whatever I need to, to earn your business..." and that is exactly what he did. He presented us with the best price the FIRST time. Guy listened to what we wanted and needed. He was patient and knowledgeable. Our time was just as valuable as his and that translated into respect and GREAT customer service. I would highly recommend Guy and Hartford Toyota. This group of people acted more like a family than colleagues. Truly amazing customer services and team work.

Chrissie Gallucci

I am thrilled with my experience at Hartford Toyota. I was impressed by every person I dealt with in this dealership and how friendly they were and that they all made it a point to ensure I was happy. Gloria made completing paperwork enjoyable, easy, and stress free. Luis listened to what I needed in a vehicle and helped me to find exactly what I was looking for while staying within my budget. I am so glad I came to Hartford Toyota and I will definitely be back for my next car.

James Hurley

After extensive research on 2018 models, my wife and I decided to buy a Toyota Corolla XSE, and on the strength of an enthusiastic recommendation from our son chose just one dealer to visit: Hartford Toyota. He particularly recommended Jeannette Garcia, the sales person he had dealt with about a year earlier. His suggestion turned out to be right on-target. Ms. Garcia was most helpful in guiding us to the exact set of features we wanted, and even though there was not a car of that color on the extensive lot, she and her manager Richard McAllister Jr. quickly located one for us at another dealership. We got an excellent trade-in value for our previous car, and that same week were able to take delivery on our new Corolla. Ms. Garcia gave us an extensive run-through of all the latest safety features the car has, and helped us sync our phones to the car. We drove home very happy with the entire experience, and after more than a month we are also very pleased with the quality of the car. Dealing with Marc Clemons for the financial aspects of the purchase was also exceptionally pleasant and efficient. One of the best car-buying experiences we have had, thanks in no small measure to Hartford Toyota's commitment to customer satisfaction.

Chelsea

I went in to buy a certified pre-owned car and Jennifer G. was my salesperson. She was super nice, not pushy at all. She also worked with us to stay in our price range and monthly payment range. This was my first experience buying a car (I’ve always bought my cars outright) and I couldn’t recommend her enough!

Grazyna Szpakiewicz

I had excellent experience at Hartford Toyota Superstore when I was looking for a car. No pressure sale, great service, very quick whole process from choosing a car to the getting the keys to a new car. Muhamed, the sales person, was very helpful, professional and took care of everything.

Hovik Mazmanyan

Thanks to Jill, Tony, and Dave for all their help. Right from the start Hartford Toyota did an excellent job of finding me the right car. Prior to moving to Connecticut, Jill assured me over the phone that I would be able to get the right car at Hartford Toyota when I arrived. Dave was an excellent Salesman, was very knowledgeable about all the vehicles, and gave me great options to consider quickly and efficiently, without feeling pressured to make any decision. Dave went above and beyond to have me drive the car I wanted out of the lot on the same day . Within the financial department, Tony was very thorough and gave me confidence in my lease. Thank you Hartford Toyota Team.

Jill Larson

Three years ago, my husband and I leased our first vehicle at Hartford Toyota. With a baby on the way and two young children at home, we were looking for a vehicle that would accommodate our growing family. I had never leased before, so I was a bit anxious about the process. We dealt directly with Rich McAllister, Jr. along with Tony in Finance and they made the experience incredibly positive. Fast forward to three years later at the end of our lease, I was not sure about how the lease process would end and what to do next. My husband and I made an appointment with Patricia to come in and discuss our lease-end options. Though we thought about "shopping" at other dealers, going back to Toyota and working with Lui Gillen and Rich Jr. again sealed the deal that we were definitely going to stay. Lui and Rich made the process seamless, answered all questions that we had and were available to chat any time that I needed them. We spoke with Rich, Jr. about our financial plan for the vehicle and he was completely transparent with us about what we would be able to do with the money that we had to put down. When we were ready to trade our vehicle in, Lui began all the paperwork prior to us coming in and spoke with the insurance company so that everything would be ready when we arrived. Once there, we worked with Dave Goduti who was also amazing, incredibly knowledgeable and also helped moved the process along so that we weren't spending a long time at the dealership. We dealt with Tony again for the financial end and he was just as wonderful as last time...so friendly and great with my two youngest children who came along for the trip. Dave gave us his business card and told us to contact him at any point with any questions about the vehicle or functions inside of the vehicle. I had a question about payments a few days after we left, so I contacted Dave and he responded right away and contacted Tony for me to ask my question. Overall, we are extremely happy with the service and with the outstanding employees that we have dealt with from start to finish. I would also like to add that all of my service appointments during my first three years of leasing, every employee who came to pick up my vehicle where I work and every mechanic that I dealt with have all been fantastic! Always on time, call and text before they arrive and always check in with me prior to preforming any services on the vehicle that may not have been expected. Also very friendly and who made the car servicing process easy and even enjoyable! I cannot say enough about how great Hartford Toyota has been and because of Patricia, Lui, Rich Jr., Dave and Tony we will continue to do business with them in the future!!!!!

Hassan Raja

If you are looking to buy/lease a car Henry Montgomery is the guy to see at Hartford Toyota. He is the most amazing Cars Sales man I have ever met. He is courteous, respectful, does not oversell, does not push the sale, and helps you get exactly what you need. Most importantly he will provide you same level of exceptional service long after you have bought the car if you go to him for questions. Not only Hartford Toyota is a great place to buy/leas a Toyota, but it is also an awesome place to get your Toyota serviced. I have been getting my 3 Toyota cars serviced with Hartford Toyota since 2013 and every time I have been there for service it has been a great experience. Service is through and fairly quick. There have been couple of occasions where my “Toyota Care” expired on the car and requested a discount and was able to get a small discount on the service.

margaret milch

My son and I each bought a 2017 Prius Prim Plug in on 3/12/18 We were please with the sales staff and especially the finance dept. They worked hard to get both of deals completed in a very timely fashion. .Our sales rep was very knowledgeable about the car and explained the features very well.

Twerky Bacon

The entire team was very welcoming and friendly. I was referred to this dealership by someone with a similar experience. Everyone was open and honest and didn't pressure me into anything I didn't need. When it came to working out the numbers, they were very easy to work with and did their best to get us to where we needed to be. Overall I highly recommend this dealership!

carolina galvez

Did not expect to get a brand new 2018 rav 4, was going for a used one. But TK showed me the brand new one, took me for a test drive, and him and his manager gave me an amazing deal that i could not turn down. I basically got the brand new 2018 rav 4 for almost the same price as a used 2016, or 2017 rav 4 from other dealerships. He knew i was in love with that sport model with the extra features so he did what he could to make it affordable and comfortable for me. They took leased car so i wouldn’t have to deal with it, and helped cover my last payment. He called me 2 days after to check in and make sure that everything was going well and Incase I had any questions. He called again a few days later to check in a second time which I didn’t expect. I received thank you emails, And overall great customer service! Go to hartford Toyota if you are car shopping and looking for a great experience

Jan DeSav

I had the most exhilarating experience at this dealership. I visited, almost by chance and given my immediate circumstances left with a vehicle I could not have imagined. The respect, courtesy, and attention to detail that was placed on my ability to lease/purchase a vehicle was extraordinary. I will recommend Tony and His sales team any time night or day....

Keith York

Now I did not buy my car here ( Got it at another dealer). I can't say enough good things about this place. VERRY friendly. We made an appointment from seeing a car on line. They had the car already pulled up and the sales rep was very knowledgeable on that car. It didn't have all the options that it said it did on line, but they said they would honor the listing and make it right. Like I said we didn't buy a car from them only because there was another with less miles at the same price. That being said I would definitely recommend this place for others. The only down side is that it's next to a "gentlemans club' if you're into that, that's cool, but don't bring the kiddos

Michael Bevacqua

I just bought my 6th car from Dave Goduti, and he was fantastic once again! His knowledge, attention to detail, and the care he takes in making sure I always get the best value and exactly what I'm looking for is priceless. We have known him for many years now and have receive the gold star treatment each and every time. This was the fastest and most pleasant experience I've ever had! Thanks so much Dave once again!

Onje Rose

Tony has been helping my family buy cars for a very long time. He always looks for the best deal/car and honestly suggests the best option for each driver. I can ask him questions and receive honest and helpful feedback. He is very knowledgeable about his work. All of the other employees that I have came in contact with (Bo Myta , Luis Martinez & Alex Hodges) have been very friendly, helpful. I would recommend Hartford Toyota to a family or friend.

Llinet Hernandez

My experience at this dealer was amazing. They have great customer service skills, they care about customers. I drove from northern Virginia and it was totally worth it. Auto dealers in my area lack customer service skills, and are very rude. Thank you Jeannette and Tony for making this a quick and worthwhile experience, God bless!

Julie Connors

I was there about two weeks ago. All the sales personal were great. Devon was my sales rep, he's still a bit new so be nice to him!(they're still showing him all the tricks and ropes to the trade) They managed to find me the Rav4 I wanted in the color I wanted with a quick turn around. I'm very happy with my car and very happy with the sales team.

Megan Lock

Came I for emissions testing. They were very friendly. But had to stand around because there is really no direction once you pull into the service bay I was acknowledged a few times and told someone would be with me. Finally a young lady came out and introduced herself and got mine and my cars info. Very helpful with explaining my results. They even followed up a day after calling and through text. Great service.

Rachelle Jackson

After visiting Middletown Toyota working with Gabriel Ortiz and Rich Jr. made getting our new car very easy. I would suggest Hartford over any dealership in the state!! They weren't pushy and they genuinely care about their people. Gabe even came in on his day off to make sure the sale was smooth. No one wants to loose their Friday night to be at work until 8pm so we appreciated it greatly! I also service my older Toyota here and Bo in the service department has always taken great care of our car!

Robert Turner

I wanted to thank Rich, Leslie, Guy and Marc for making this transaction a superior buying experience. This is the third car that I have purchased/leased from Hartford Toyota and everytime my experience improves - exceeding my expectations. Not only did you find the vehicle I wanted, but you secured my new 4Runner in record time. I figured it would be a week or so -- two days - Outstanding! I could not be more pleased - thank you, again, for going the extra mile during this buying experience. I would recommend Hartford Toyota to all - very professional and always on point. Thanks again, Robert Turner

Kirk Lucas

This is the second Toyota we have bought from this dealership. From Cory in the service department to Richie McAllister the owner, there is only professionalism. Everybody there is genuinely concerned about the customer, and it shows. Our salesman Dave, was particularly helpful in explaining the differences in all of the packages and options. He was meticulous when delivering our car to us. Tony In the business office made our transaction seamless. I couldn't imagine buying a Toyota anywhere else!

Ashari Brown

Dwight and Tony provided me with a great deal of support. I came in just to look at used cars and I left with a brand new car that was within my price range. They both took their time to help me figure out what I exactly wanted and was able to find me a solution. They had a great deal of patience with me and I thank them both for that. Outstanding employees.

Michael Ross

Dwight was exceptional and very accommodating, allowing my wife and I to take an extended test drive. And giving us both an opportunity to drive the Lexus. There was a delay with the Title being delivered to the dealership, something the Sales Manager elected to withhold from us until after he had our check in hand. Thus the 4 Star rating for the dealership instead of 5. Clearly this manager has lost sight of a fundamental truth all merchants used to know - The Customer is Royalty.

Sean O'Brien

Both Dave Goduti and Richard McAllister Jr helped me buy a new car. The buying experience was great I was never pressured and got a great price on a new Camry. They did not have the car on the lot that I wanted but assured me they would get it. A couple weeks later sooner than I expected I was driving home in my new car. Highly recommend this dealership.

Randon Hogan

I purchased a 2016 Highlander from this dealership. From the moment I walked in to when I left in the new vehicle I could have not of been more impressed. Everyone was more than willing to help me and make sure everything was done to the highest standards. I would recommend this dealership to anyone looking for a vehicle. The vehicle I bought was for my wife and when I was leaving I wanted to buy one for myself because of their professionalism and high standards. Michael Conlon was great through the Internet/ emailing/and phone calls before arriving at the dealerships. Adam Lorenzo and Marc Clemons continued this service and answered every concern/question with professionalism. If anyone is looking for a dealership with excellent customer service this is the place to be.

Joan Solnick

We were so impressed with Charles Johnson as our salesperson! He was extremely helpful, patient and knowledgeable of the Toyota product lines, especially the Prius, which we ultimately purchased. He was with us every step of the way (following up on details we've never seen a salesperson do before!) and answered every question. We felt comfortable and confident working with him and we are very pleased with our new purchase! Thank you, Charles!

Ruth Valle

My mother was in the market for a reliable pre-owned Toyota. We shopped around online and she saw a car she liked on the Hartford Toyota website. She called to inquire and spoke to Rosa, who coordinates appointments and serves as a liaison for the sales team. Rosa was very accommodating and pleasant. We scheduled an appointment for the very next day. Upon our arrival, we were greeted by Rosa, who introduced us to Jeanette Garcia, our Sales Representative. Both Rosa and Jeanette were very pleasant and knowledgable. We explained our budget to Jeannette, as well as the fact that we felt a used car would work best to keep my mother's monthly payment low. Jeanette showed us that for a few dollars more, my mother would be able to lease a brand new car. She never pressured us into a lease. Instead, she presented us with our options and respectfully gave us space and time to discuss as a family. My mother made the decision to lease a 2016 Toyota Corolla and she couldn't be any happier! The car we initially went to test drive was ten years old. While the used car was beautiful (and impeccably maintained), we felt more at ease knowing that the maintenance and service would be included with the newer, leased car. After choosing my mother's model (she went for the Super White exterior which is gorgeous), it was time to sit down with Eduardo over in the Finance Department. Eduardo made the process as easy and stress-free as possible. He laid out all of the maintenance/service package options, and was never pushy. Once my mother found a package she felt was the best fit, he was able to customize it to her needs. The rest of the staff at Hartford Toyota was also very friendly. We were offered refreshments by team members who we weren't directly working with, which made us feel very welcomed and at ease (and showed us what a great team they are). By the time we wrapped everything up, it was almost closing time. We never felt rushed, nor did the time negatively affect our experience. Jeannette scheduled a detailing appointment for later in the week due to there not being enough time to do so before driving the car home that evening. We are very grateful to the entire team over at Hartford Toyota and absolutely recommend them. Thank you for such a great car-buying experience!

Bri BDL

I had a great experience with Hartford Toyota so far. The customer service is awesome specially with Omar

k camole

We had a great car shopping experience at Hartford Toyota. Luis was unique in the way that he made looking at cars fun - not the grueling experience that I was expecting. He was attentive and never failed to respond quickly and professionally to myriad questions that I texted him. We had shopped around at several dealerships and Luis was the ONLY salesperson that I can honestly say we felt positive about working with. We drove away with our vehicle feeling good about our decision and are now enjoying our new Toyota!!!

Marissa Cort

My family is a Toyota family and have always bought our cars from this location! This time I was the one buying the car and the service was nothing short of exceptional. TK was very welcoming and accommodated my schedule during this process. Whenever I had any questions or concerns he was just a phone call away and answered promptly which was great! The entire department was amazing and I will most definitely refer my friends and other family members to this dealership!

Annamaria Perge

As a young women purchasing her first car I visited many dealerships and Hartford Toyota made me feel the most comfortable and relaxed in my car buying process. I recommend it to everyone. There was no pressure and I am very happy with my new car. Thank you all!

John Zito

Best customer service ever from Audrin, Marc & Richard Jr.!! As a sales manager myself, I would hire them in a minute. We will be back in 21/2 years when my wife's Nissan Lease is up to buy a new Toyota. There professionalism & honesty was impressive!! Made us realize how much we were deceived by the Nissan team when we leased her vehicle. Thank you to all at Hartford Toyota!!!

Steve Taboada

My experience at this dealer was one of the best ive ever had. I did not feel pressured or rushed to make a decision and Jeannette Garcia my salesperson really took the time to listen to what I needed and helped find me the best vehicle and deal for me and my family. Everyone I dealt with was polite and professional and I would recommend this dealer to anyone looking to buy or lease a vehicle.

Dave

I bought a 2012 RAV4 here a couple weeks ago after having my previous car totaled on me. I was assisted in the purchase by Henry Montgomery. He was an excellent guide through the process. I never felt pressured and ended up with the right car for me. It was a stress free purchase at a rather stressful time. Thanks!

andrea daniels

Initially, I was hesitant to buy my second car from Htfd Toyota because I didn't have the best experience the first time around 6 yrs ago. But they had the best selection of certified used cars and handled my purchase with kit gloves. I'm always going to check their inventory first from now on. Luv luv luv my Highlander. Thanks a bunch, Ednei for being patient and thorough. Andrea D.

Ryan Schreckengost

Ed was an amazing salesman, felt taken care of and not pressured in any way. Amazing staff from the salesman, to the financial department. Would highly recommend to anyone looking for a new or used car. Came here after a terrible experience at Middletown toyota, took all my aggravation and made me a happy customer! Can’t say enough good about this place and experience.

Barbara Jo Warner

Excellent experience! Purchasing a new car is a big deal; it is a huge investment and one that I proceed with caution. When I walked in to Hartford Toyota Lisa greeted me and within minutes introduced me to Jim Palumbo; she said, "he will take care of you." And he did! He was friendly, knowledgeable and very patient. I was there for over 3 hours! I left there and knew that I just purchased my next car. All of the staff were really friendly. The service people were equally as friendly and many people actually welcomed me and said "Congratulations"! It was a great overall experience and I will definitely refer people to Hartford Toyota, and most definitely will refer them to Jim Palumbo, who is better than the wheel

Paul Boutin

This is my 2nd purchase of a new Camry from Hartford Toyota, so obviously I've been very pleased with both the sales and service departments. When I decided on a new car, I never even considered another dealer even though I have three Toyota dealers closer to my house. I've used 2 other Service departments and although I've never had bad service, Hartford shines above the others. My salesman was Gaetano "Guy" and he provided a positive sales experience. Very knowledgeable about the difference between the old and new Camry and was very thorough with his detailed descriptions. He also listened to me when I first arrived and talked about what I liked and disliked about my previous experience and did not waste my time when we decided on what cars to test drive. Bottom line - If you are considering a Toyota - Go to Hartford Toyota FIRST!

Shandia Drummond

Excellent Service Overall I had such a wonderful experience from beginning to end. I went in on a Saturday just to window shop. Luis immediately greeted me with great hospitality. He was even mindful of my childrens needs, offering them beverages and taking them for a look in the cars. He helped me get the car that I wanted and I am very happy with the extent he stretched himself to get me in the car of my liking. I would recommend him and Toyota to anyone I know, friend and family. thank you!

Fredrik Jones

Overall best car buying experience I have ever had. Andrew was a great guy to buy from, and Tony was fantastic to deal with as well. The customer service and the entire process was amazing. I can't say enough positive things about this store and the staff there.

Jacek Gazdzicki

We went to other Toyota dealer were we had problems . It was Memorial Day and we went there at 12.30 pm ,They were opened up to 4 pm .We have chosen car and have cash to give and what we want only responsible person to help us with auto loan: specialist came and want take cash but when I asked about percentage on financing she said that she doesn’t know but she will take cash . She wanted go home and spend time with family ,The sale person had thrown his own phone on the floor and showed his anger because we wanted walk out and we didn’t buy car . We went to the hartford Toyota dealer where we met Dave Goduti .within one hour we choose car,get all the info about financing and we were treated like the king and queen . We bought car there with wonderful friendly environment . We want to thank especially : Dave Goduti, Dakota Pare and Marc Clemons . Exelent job guys . We love all of you , all workers there are very courteous ,!!!! We recommend that dealer to everyone.love you guys Ewa I Jacek Gazdzicki

Manish Dhakal

I have to say this was the best Car buying experience for me Leslie Richam was the sales associate who helped me buy the 2016 Toyota Camry SE, the car of my choice from the Hartford Toyota. It was a very great experience with the friendly environment at the dealership location and the best part was the associate help me pick the right car for me from the multiple car buying options. I am very satisfied with the excellent customer service from the staffs and will definitely recommend this location to my friends and family in the future for great car buying experience. Five star service.

Samantha Stanford

From the beginning I felt like they were all there to help and get me a car for the price range I could afford. I leased a Toyota Corolla. I started talking with an online rep Tina and she forwarded my email onto Rich, who then set me up with Luis (I hope I have the right sales rep). They all worked well together to get me a great deal and I signed for a car the same day I walked into the dealership. I would recommend this dealership to anyone especially first time buyers or leasers.

jeanette e bonee

Everyone at Hartford Toyota made us feel welcome as soon as we arrived. Our sales person Muhamed was wonderful to work with and made the car leasing process easy and quick. He showed us how to make the most of the technology in the car and we absolutely love our new Highlander!

Carol Waldron

Our family met up in Hartford for Thanksgiving 2018. We were preparing to head back to Maine when warning lights showed on the dash of our car and the thought of driving home was scary. Brandon Chin was able to work our car into the service department's schedule very quickly. They determined the problem and said we would make it home safely. Brandon was calm, patient and explained our car's issue so we could understand.

jay thal

An overall very pleasurable and no nonsense buying experience.Omar in sales was prompt and professional and Andy in finance got me a great rate. 5 stars all around

Kasun Herath

Highly recommending this place to anybody looking for a brand New vehicle. I bought my 2020 Rav4 Hybrid from Hartford Toyota and the experience was seamless. I looked up the Rav4 on their website which was great and set an appointment with Leslie Richam to test drive and proceed with the sale. He was well prepared and waiting for me even though the day was busy. Most Importantly I got the best deal from this dealership and they have the minimum fees comparatively to all dealerships I have been to. I would do business with them again for sure and recommending it to all my friends who are looking for a new/used vehicles

John Caldes

I went to the dealer to look at used cars. Met Mike Pembroke. He was very helpful showing me the used Camry's they had available. At that time was not sure what make or model of car I wanted. He worked with me and I drove a couple of cars. I then went to other dealers to drive other cars I had in mind. I went back to Toyota and Mike spent quite a bit of time with me. They did not have the color I wanted in a used car. He suggested a new car and he volunteered to show me how their leases worked. My knowledge of leasing a car was very dated and he explained very clearly how a lease works today. He answered all my questions. I again had to think it over and left the dealership. Two days later I returned and drove the car I had liked again. At that time, after all my questions were answered I decided to lease the car. There was no pressure and I felt comfortable I had made a good decision. The next day I picked up my new Camry. Everyone at the dealership was very helpful and made sure I was happy. It was a very positive experience, Mike was very patient and made sure I was comfortable with my choice. I love my new car!

Elizabeth “Libby” Wamser

First thing when I walked in I was created warmly by a beautiful young lady at the front desk. The place was very clean and accommodating. The staff was really friendly and my salesman was great. What I liked best about him was he made things easy to understand and really listened to what I wanted. He didn't try to push!!

marilyn tomlinson

I have worked with Bo for a number of years, and have had the best experience. He is kind considerate, patient and a lovely human being.

Kim Lehn

Great Experience Shopping at Hartford Toyota was a wonderful experience. Lui was great and didn't try to push me into buying anything I wasn't sure about, as other salesmen (or saleswomen) have done in the past. I also appreciated how they valued my time and tried to make everything happen quickly for me. I appreciated that my time was valued. I absolutely love my new car (Highlander) and I would definitely return to Hartford Toyota to buy from Lui again!

Gonzalo Garcia-Pedroso

After a very disappointing and frustrating experience in 2010 I was confident I would not return. As my lease came to it's maturity I received a friendly reminder email from Tina Zarlenga and after a few emails she had me convinced the store has changed. Tina was absolutely correct and my experience this time around was outstanding. As I arrived I was politely greeted at the front counter and was introduced to my salesman Dave Goduti. Dave was great to work with and attentive to my car buying wishes. He assisted me in discussing all my options with my ending lease and we then proceeded to purchase the leased vehicle. My second goal was to get a second car. Dave was very good about showing me my options. I left with a second car and a great experience. Rich McAllister Jr. was also very attentive to my situation and was there step by step. Even went out of his way to help fix the issues I had back in 2010. From the time I walked in to the time I drove off the experience was ideal. I now can happily recommend Hartford Toyota to all my friends and family.

KEVIN MORRISON

I recently leased a Corolla car from Hartford Toyota. I had a Corolla that was coming off lease and was looking to lease another Corolla. I love Corollas. I met Audrin, a sales consultant, who was most helpful in explaining the car options. He was thoroughly knowledgeable about all aspects of the Corolla, friendly and not pushy. I have had nothing but great experiences at Hartford Toyota. Oh and their service department is top notch.

Dr. Shardé M. Davis

The folks at Toyota Hartford are incredibly knowledgable about their product and the car business. This is nice because they can (and do) answer every question and talk the customer through every aspect of the process. They also care about the customer and go the extra mile to ensure that every person is happy with their car and overall service. I was extremely impressed by all the folks at Toyota, but especially Rich and Leslie. They *really* took care of me today. Thanks guys!

Nick Denegre

Had Leslie Richam as our sales consultant. From start to finish he was wonderful in answering all questions, helping to find a vehicle that suited our needs. The day of the delivery, he was able to get us a great deal that earned our business. He also, gassed, registered and prepped the car so that all I had to do was show up and sign the documents. Excellent experience!

J John

My car buying experience with Jill was the best I ever encountered in my 25 years of buying cars. I was shopping locally at first spending hours at dealerships getting the run round so I decided to broaden my search for a better deal. Jill at Hartford Toyota is 3.5 hours away from me and it was well worth the drive. Jill and I did most of the deal through email with a couple of phone calls thrown in. She was very quick to respond and was always very helpful. I asked her to send me some pictures of the truck I was buying and she had them to me in 10 min, thats awesome service. The day I went to pick up the truck went so smooth. Gaetano Pagliano who was also helping out on this deal was a pleasure to work with and had me in and out in an hour. The deal couldn't have gone any better. I definitely will recommend Jill Bruno and Hartford Toyota to anyone looking to buy a car. Like I said the best car buying experience Ive ever had. Thank you Jill!

Ken Beckius

I was very pleased with the process of leasing a new car at the Hartford Toyota Superstore. The staff was very friendly, honest , and did whatever was necessary to meet your needs without being "pushy" to buy immediately. I was especially pleased with the service from Thisady Khongdy who went above and beyond by picking me up at my house when I did not have someone who could give me a ride to the dealership to pick up the new car.

Joseph Aloisa

Both the salesmen Ben and finance manager were easy to work with. The toyota venza were exactly what i ordered.

Juan Velez

Came here to ask a few questions regarding my4runner ...service dept was more than helpful.found out there was a recall fr my 4runner ,made an appointment ....hassle free ...will be back...without a doubt! Came to get the work done and while looking at new cars i lost my phone so "thank you!" To the salesman who went outta HIS WAY to help me find my phone by calling it over and over and over .just goes to show their commitment to loyal customer serv.

Aida Nunez

I want to thank Carl Maratta for the excellent service that he has provide me with throughout the years. I own a 2005 Rav4 and Carl has been helping me maintain it for years. Carl is friendly, thoughtful, caring, and kind. He has always made sure that I get excellent service. I want to say thank-you so much and just wanted him to know that I appreciate all that he has done for me. Thank -you Since Calr Maratta left The service department , their hasn't been good service. My last service there the associate didn't listen to my request for service, I called to speak to the manager and customer service is really good at screening calls they sent me to voice mail. I left a message for the assistant manager and he never bothered to return my call. Recently, I made another mistake, thinking that I could trust Hartford Toyota, I bought a certified vehicle, only to find that the carpeting had a big hole , which had been concealed a mat.I will never trust these snakes again March 8, 2020 I took my 2016 vehicle to the Toyota Service Center and I can say that I was very pleased with the service that I received from from Lisa Taylor,( service advisor.)Lisa took the time to listen to me. In the past, I had taken my vehicle in for maintenance and the service advisor was rude ,condescending and did not listen , he acted as if he were talking to his child. After my car was serviced, Lisa took the time to go over the inspection sheet and explained and answered my questions. which was unlike my previous maintenance appointments At the end of my visit, Lisa drove the car out of the bay for me.. In the future, I am going to look for Lisa Taylor as my service advisor. I hope that management and the other service advisors would take notice and learn from Lisa on how to treat customers.

felicia villeneuve

I have been going to this dealer for the past 4 cars. Can't remember the years but they were a lot. BUT, I will never go to another dealer. Hartford Toyota has by far the best personnel on their staff. I have ever felt so welcome from the time I walk in the door, being greeted by Darlene. Then to Leslie who made .e feel pressured . He has the best knowledge of the Toyota Industry. Then we go out finance manager, Tony Muntoz who knew exactly what I was looking for & helped me out with the finances. This is my 2nd leased vehicle. Wonderful place to purchase a vehicle from. Thank you Hartford Toyota Superstore. Don't worry, I'll keep coming back.

Matthew Larose

Dave Goduti and the rest of the team at Hartford Toyota were exceptional in helping me finance a new car. I never felt pressured and they went out of their way to make sure I got the best deal. Overall the entire experience was easy & painless, quick & efficient, and worry free.

Andrea Rivas

This is the best dealership hands down! I traveled from NJ to this specific dealership because the staff was just exceptional! Jeanette helped me the whole way to get the car and price that was just right for me without giving me the run around! Carlos and Richard are amazing as well! 10 out of 10 would definitely recommend this store!

Wendy Twardy

Guy was great- very knowledgeable, very personable, we liked him so much we bought two! We originally purchased a Prius and were so impressed with the mileage and ride that we went back and turned in our Escape! The ride is so smooth, it definitely feels like a luxury vehicle. With four drivers in our family, this is certainly the way to go! I would highly recommend Guy and Hartford Toyota!

Clarissa Heredia

I had an awesome experience buying my SUV! I got the car I wanted, within my price point and beyond my expections! Looking to get a new or used car? I highly suggest coming here and speaking with Jeannette Garcia made this purchase feel smooth and fun :)

Crystal L. Taylor

The moment I stepped onto the lot, I was greeted and acknowledged in the most courteous manner. Dwight Harrison went out of his way to make sure my purchasing experience was most pleasant. I purchased a 2013 Toyota Rav4 Limited...Financing with Toyota was a breeze and they were able to match my Credit Union's new car rate.

Brendan Murphy

I recently purchased my second car in less than 12 months from Hartford Toyota. Last year Andrew Lombardo was incredibly helpful in ordering me a brand new Tacoma. Andrew has since been promoted and this time around I dealt with Michael Delemos. I showed up on a Saturday having thoroughly researched the Toyota Prius. I came in to test drive one really just to make sure I didn't hate it. Michael was very well informed about the vehicle. He and my wife came with me for a test drive during which he was very cordial and answered all of my questions. At the end of the test drive I was up front with Mike about my intentions which were to call around to all local dealers in order to solicit the best price. Mike appreciated this and asked that instead of talking price that day, that I come back to him last and offer him the opportunity to beat whatever price I had in mind (this is what I did with the Tacoma). I did exactly that. Mike and I went back and forth via text a few days later. We were initially about $1k apart but he ultimately agreed to my asking price. Hartford Toyota did not have a vehicle on the lot with the specs I was looking for, but they sourced one from another dealer and had it on the lot the next day. 24 hours after agreeing in principal to pricing via text I was driving off the lot in the vehicle. Price is #1 for me when purchasing a new vehicle but the customer service I have been shown at Hartford Toyota by both Michael and Andrew as well as other employees I've interacted with over the past year while servicing my Tacoma has been phenomenal. I have never felt pushed around or that I was just another sale. All employees are very friendly and genuine, especially Andrew and Mike. I value the relationship that I have established with the folks at Hartford Toyota and when my wife begins her search for a new vehicle in the next few months the search will start and end in Hartford.

Rusty Bascom

Had my Tacoma towed to Hartford Toyota after a mechanical problem interrupted travel plans when in the area from out of town. Service advisor, "Bo", was able to have problem assessed and repaired within a few hours so we could continue on our trip. I would use the service department at Hartford Toyota again if in the area.

Paige Bray

We had another amazing experience at Hartford Toyota Super store! Andrew and Luis took great care of us. They listened to the kind if car, trim level and payments we wanted. We were then given real options without wait or any run-around and we left with our new 4Runner the same day. (Our other car is a Prius that we bought there too!) Fair, efficient and friendly! Go visit Andrew and Luis selling great Toyotas!

Rechele Bastarache

Hello All, I purchased a 2010 Hyundai Sonata yesterday from Thisady Khongdy. As a fellow sales professional, my customer service standards are set high. I found TK to be motivated, sincere and extremely courteous. He did all he could to make my experience at Hartford Toyota as pleasant as possible. During our initial meeting, he provided me with a Carfax Report for the vehicle I was interested in immediately, which I appreciated. Moreover, he was very patient on the two test drives we took together, answering all of my questions to the best of his knowledge. After my first visit, he also made himself available to me with follow up emails/calls for help or questions. What I found to be most impressive, however, is when I requested to take the vehicle to my own personal mechanic to be inspected, he encouraged me to do so with confidence. After we concluded with the paperwork, he followed me with my new car back home so I was able to drop off the Jeep I had driven to the dealership with. This eliminated the need for me to get a ride back to Hartford the following day to pick up the car, making things very convenient. In conclusion, TK was extremely accommodating throughout the entire purchase process which put me at ease during what can potentially be a stressful time. I truly enjoyed working with TK! He is an invaluable asset to Hartford Toyota and I highly recommend him to all car shoppers! Thank you again, TK!

Ian Menard

Gaetano Pagliano was great to work with and made my experience buying my first car from a dealership very comfortable, didn't push anything on me and was very straight forward with any questions I had. Got me in the car I wanted, but more importantly played a huge role in getting me on the road again so I can continue with my life. God bless him, his family and everyone at Hartford Toyota.

Regina Jones

I've been going there since 1986, this is my 3rd Toyota.

Erik Emanuele

Good communication, friendly service. So far so great…they have been responsive and timely! Great dealer!

Demetrio Ricciardone

I am reviewing, here, because I submitted a Toyota service review which was emailed to me for follow up. I, either, did not complete the review correctly or the categories to rate review were flip flopped. For example, usually, 1-10 ratings with 10 as best service. I recall the review I completed as set up in the other direction with 1 as best service. My intentions are: Hartford Toyota Superstore directed to service representative, Brandon Chin. I visited for service on 12/18/18. Brandon was professional and took his time to review a conversational history about my car and its service. He made recommendations and asked me questions about the vehicle. Brandon also printed up his advice on parts and labor. He navigated me through what was needed for parts and service and what future expectations would be for service. He is a true fiduciary advisor. If 10 is the best rating for an advisor, Brandon receives a 9. Recommending others to Hartford Toyota would be a 9 also. Comments left at previous review; Critically, there should be a more facilitated manner of recalling specific history of the vehicle instead of recalling from memory or reviewing each paper invoice, in order to avoid duplication of what services may be needed. Brandon recommended well and is trustworthy as an advisor. Later, at home, I reviewed toyota Highlander’s timing belt and water pump was replaced in 2012 at 71,000 miles. Now, at 182,000 miles, Brandon recommended replacement of these parts along with Toyota’s recommendation. Brandon left me with a list of services I would be able to direct at a more appropriate time for vehicle and for my peace of mind. Thank you for the trusted advice and listening to my recollection of historical service. Demetrio (Dino) Ricciardone 2006 limited Toyota Highlander Hybrid

Jessica Aliff

I cannot say enough good things about my experience purchasing my Rav4 from Henry Montgomery at Hartford Toyota! He was easy going, informative and all around great person. They gave me a really great deal and helped me finally purchase my dream car! I highly recommend buying from Hartford Toyota!

M R

Thank you Richie, Henry, Eduardo, and Tony for your excellent customer service, and for working so hard and diligently in making sure I got the best offer possible!!! You all made my first car purchase a very pleasant one. I definitely recommend Hartford Toyota to anyone not only seeking a vehicle, but seeking a group of employees that really care about working with your individual circumstance.

Amy Nucera

Amazingly helpful, friendly staff right from the beginning. Financed a used car and they helped me get a lower interest rate and took care of the registration and tags on the spot. Another dealer down the street would not sell me a car because I have an out of state license, but Toyota took care of everything for me. A few staff members who live nearby even invited me to hang out with them. And here this Southerner thought everyone up here in New England was supposed to be rude. Not at Hartford Toyota!

karen castle

I worked with a couple of folks from Hartford Toyota and what I loved was that they worked as a team. Everyone was really nice and so helpful. I started working with Richard McAllister Jr and he was the reason I came back to the dealership. I finished my purchase with Henry Montgomery and he was very thorough and knowledgable about the Highlander that I bought. Since then my husband and I decided to switch from where we have been getting our cars serviced to Hartford Toyota. All around great experience.

Janet Cunningham

I had an excellent experience purchasing my 2013 Prius V a couple of weeks ago. Dwight Harrison is the salesman who assisted me all along the way. Courteous, helpful, professional, friendly and knowledgeable. But if there was something he wasn't sure about, he made it a point to get me the answer I needed from someone who did know. I highly recommend Dwight and the whole team at Hartford Toyota Super Store (whom Dwight introduced me to when I picked up my car the next day)!

lesley Delemos

getting a new car can be very stressful. the staff at hartford toyota made me feel like they cared about what was best for me and not about making the deal. Henry was my salesman and he was just great. very kind and patient with me and my family. we have leased 5 vehicles from this dealership and had many dealings with them both in sales and service. they have never let us down. i don't know why anyone would go to any other dealer.

Virginia Agron

11/28/15 A little over a week ago, I took my Tacoma for it's 15,000 mile service check. 2 years ago I said to Lilia; "Tundra is my dream truck", every time I visit the dealership for maintenance, she remembers that. I saw Lilia from afar, she welcomed me as a Toyota family member and after a brief conversation, I asked Lilia to test-drive one of the Tundras. And oh boy!, at that moment I saw the finalization of my dream come to an end. Lilia and her team worked for an entire week to get the numbers to where it was affordable within my budget and after so many years, she made my dream a reality. The amount of paperwork involved it's always overwhelming, and Gloria made it easy, plain and simple. Thank you ladies for making this an unforgettable experience! 6/27/2014 I started off & end up at Hartford Toyota SuperStore after shopping around at the near by dealers for a few weeks. Walked-In, met Ilia Browne; told her what I was looking for and she met my expectations from the truck selection through the payment amount. Not once tried to sell me something other than what I asked. Thank you for making my first new car shopping experience such a pleasure! Ah!, and thanks to the World Cup event, I won a nice looking grill, too!!!! Goooooooooooaaaaaaaaaaaaal ! ! !

Ashley Prete

I could not have asked for a better experience! Luis was extremely patient, knowledgeable, and personable. I was worried that I would be overwhelmed by the process of purchasing a new car, however Luis made the process easy and painless. What I appreciated the most was that Luis was not pushy and at no point did I feel pressured to make a decision. I would definitely go back to Hartford Toyota and ask for Luis Martinez!

Francine Topintzis

Always professional staff always deliver as promised always meets our needs thanks.for the beautiful Toyota Highlander hybrid

Alex Sargisian

One of my better car dealing experiences. They essentially met my offer and we had a deal and it was a hassle free process! Anyone considering a Toyota go down and Talk to Leslie Richam, he exemplifies superb customer service and didn't give the typical car salesman jargon that you may get at a carmax and other places.

Jay Montanaro

So this is my first experience buying a vehicle from a dealership. I knew Hartford Totota had a good reputation, as my mother has worked with them in the past and also I have a coworker who previously was employed by them and gave me the inside scoop. I had been researching SUVs for a couple of months prior and was keeping my eye on two particular vehicles they had in their inventory. On my first visit, I met Adam Foley who greeted me with a level of respect which I appreciated. We talked about my interests, my financial situation, and the buying process in general. I took a test drive with him and his level of knowledge concerning all makes of vehicles and genuine honesty had truly impressed. Now here's where they earned a customer for life...My credit situation isn't horrible, I just don't have any, which can be just as bad. There was about a 10K difference between the two vehicles and On my second visit I was basically approved to purchase it. That would have meant a bigger payday for the dealership. Instead of pushing me to sign, Adam took a timeout to explain how the financial aspect works and after taking a few days considering the details, I concluded that opting for my second choice was the smarter play. So on my final visit (signing/pick-up day) I had one last obstacle to hurdle. I needed a copy of my insurance. Adam took a 1 1/2 round trip drive with me to go and pick it up!!! Who else does that. I visited 4 other dealerships during this whole process and none came close to the level of class Hartford Toyota has and it's because they have guys like Adam on their staff. It's two months later now and I am one happy man. I drive a beautiful 4X4, have a easy payment, and am building my credit exponentially in the meantime. Definitely go to Hartford Toyota and MAKE SURE to ask for Adam.

Susan Gustafson

I would like to extend my thanks and appreciation to Marc Clemons and Luis Gillan. I took a dear friend of mine(86 yrs young) to the dealership and she purchased a used vehicle. Lui, took her for a test drive and was very patient and thorough with the explanations of the cars features. He answered any and all questions that she expressed to him. Marc Clemons was exceptional. My friend did not have a down payment and he had the perfect car for her and was able to work out a low car payment that she was able to afford. She had a lot of questions and he was able to answer each and everyone with precision and accuracy. Marc went above and beyond to help her get into the perfect, safe car she was looking for. Coudos to Marc and Lui. Job well done. Susan

Matt Braddon

I needed to replace my reliable vehicle with a newer equally reliable one. Hartford had many options for me and made it easy to look and compare. I was pleased to trade in my old vehicle for a newer car at a great price!

Chris Hempel

Judging from some of the reviews I read before arriving, I was prepared for a hard sell using questionable tactics. I couldn't have been more wrong. My whole sales team, Tina and Henry in particular, worked hard for my business providing me with honest, competitive quotes that they never wavered to stand behind. I highly recommend this dealership to anyone in the market for a new Toyota.

Fredrica Gray

Great experience at Hartford Toyota This month I had the pleasure of meeting Luis Martinez, a wonderful salesperson at Hartford Toyota. Smart, professional, friendly and knowledgeable, he made what could have been a very stressful afternoon, easy and stress free. I was so impressed by what I observed in Luis, an increasingly rare quality in many sales professionals, and something he has for sure--a genuine interest in seeing that I (the customer) got the information and the car that I wanted.... a fantastic new Toyota!

Zack Williams

I recently had a great experience at the dealership. I worked with Jay and we got a great deal on a Toyota Corolla S+ fully loaded. They even fed us lunch because some of the paperwork was taking a little longer than expected. I can't say one negative thing about the dealership. I would highly recommend this dealership. Ask specifically for Jay, he will take care of you. Zack

Debayon P

My certified 2012 Camry LE buying experience at this store was good. Chen Cheng was helpful with showing the car and explaining my options with the purchase. Gloria Fernandez was very friendly, and detailed all the paperwork in a lucid manner. However, I won't rate my experience excellent because- (a) I didn't receive any discount off the internet price despite my request. (b) The $200 VIN etching charges shouldn't be charged to customers, who didn't ask for it. And many dealers waive it. (c) Car exterior detailing could have been way better. Though they masked few scratches on left door, there were many more obvious scratches on the left rear bumper. (d) Later I found faint stains on the passenger and driver seat, scratches on the front passenger window edge, and on front overhead storage above the windshield. I've already spent $50 in buying stuff for detailing the upholstery better.

CESAR VASQUEZ

Excellent experience! Excellent team including receptionist, sales personnel, administration, management, service, ... in short, everybody. Honest salesman approach, tough but good negotiation to reach a win-win deal. Loved the experience and would certainly recommend Hartford Toyota Super Store to anybody that wants to drive away with the best deal and complete satisfaction. Thumbs up for Hartford Toyota Super Store.

Mike Perez

This past weekend I picked up a new vehicle from the Hartford Toyota Superstore. From start to finish, everyone was a true professional. I had to get to work by a certain time and they made sure I got out on time. Paperwork was processed quickly, vehicle was gassed, detailed and ready to go and everything went smoothly and beyond my expectations. My family has purchased from this location before & will definitely continue to thanks to their awesome service. Thank you Luis Martinez, Naveel Syed ,Gloria Fernandez and Andrew Lombardo for an awesome experience!

Andy Torres

My experience at Hartford Toyota was a good one. The sales associate that helped me was a great person and knew his product. He was knowledgeable and listened to what we wanted. While at Hartford Toyota I did experience a manager get very angry with someone on the phone whether it was business or personal that I don't know but what I do know it shouldn't of happened. If it was business I hope that person complained to someone. The SUV I lease was delivered as promised and my wife loves it, it's our second one from Hartford Toyota. Andy

Ken Cunningham

I got my oil changed with their service special. I always like to go to the dealer to get things done but sometimes the cost is too high. Not this time, it was 32.67. Plus, they treated me great. Carl, the service guy was very POLITE, very nice, and very professional. It was a great experience. This is a real review from a real person.

milagros luna

04/22/2019 Gaetano was very attentive, informative and straight forward. He knew what questions to ask and we never felt pressured. Our best interest was his #1 priority and to be honest, from the begging we felt very comfortable and were able to get the best deal and then some. Our experience with Guy could not have been better. From choosing a vehicle to closing the deal, everything was smooth. If you want a stress free, get the best deal, no pressure salesman Gaetano is your salesman. Thank You for making this experience hassle free!!!!

Ben Wahlberg

As first time car buyer, I felt right at home at Toyota Hartford. My sales rep, Leslie Richman, was exceptional. He provided valuable insight into the extensive portfolio of vehicles that toyota has to offer, as well as superior customer service. Leslie helped me with the car buying process and was able to offer me a great deal on a great car. I highly recommend visiting Toyota Hartford to anyone currently in the market for a new car.

Jojo a

I had a wonderful experience at the Toyota Super Store. Sales person: Henry Montgomery was of great assistance with our purchase, he made sure we left satisfied with our new Highlander! He answered all of our questions and was very knowledgable with the sale. I would highly recommend this dealership and sales representative.

Jim Platts

My wife and I were very pleased with the attention that all of the employees gave to us during our experience in buying our 2018 Toyota Highlander at Hartford Toyota. Everyone was eager to help us with our issues (color, ride, understanding the lease calculations and operating features). I've gone back with additional questions on the Entune system and the many controls and features, and was well attended. There are some features in our 2005 Sienna that are not in the Highlander that I'll miss. Overall quite pleased with our experience.

Aaron Chozick

We Had a great experience dealing with Hartford Toyota. Henry Montgomery was our sales man and I would give him five stars plus if I could. Not only was he very knowledgeable about all the new technology in our new car purchase but he called me a few days after delivery to know if I would like to come back and go over any of the functions of the car a second time because I was in a rush at the original pick up of the car and didn't give all the time he wanted to go over every feature. I would absolutely recommend Hartford Toyota to my family and friends.

Aaron Blakeslee

Jennifer Rinaldi reached out to me and asked what car I liked. I told her I wanted a Scion tC, but I was pretty confident there was no way they could get me into an affordable payment within my budget. She said she had the exact car I wanted (6 speed manual too!!) and said they would work with me financially, so I gave it a shot. SO GLAD I DID!!! She greeted us at the door and my car was sitting front and center. She directed me to Leslie Richam, who did a phenomenal job getting me into an affordable payment. I can't believe I have a brand new 2016 Scion tC and the payments are within my budget. I highly recommend Leslie, he's a great guy. Andrew Lombardo took care of the financial paperwork and we joked around the entire time we filled out paperwork. That was probably the only time I've ever enjoyed filling out paperwork. I went in today for my first service, because I drive a lot (just bought the car 3 months ago). Alex Hodges took my car to be serviced. I was in and out much quicker than expected and he was also very friendly and professional. I can't say enough great things about the service, the employees, and my awesome new car. I wish I could give more than 5 stars.

Graeme Street

Traded in my Sienna for a new lease on a 2014. Luis got me in, out and into a new car, exactly how I wanted it with ease. They crushed the pricing on my local Toyota dealership. I leased my first Sienna here at Hartford and unless otherwise moving, I will be back again to re-lease my next car as well. Excellent.

Rob Camire

Hartford Toyota was recommended to me by a co-worker who had a great buying experience. After arriving and meeting the friendly staff my wife and I were able to trade in our lease early and get into a new Tacoma. The whole experience was smooth and easy, and I will continue to recommend this dealership to others.

Erica Martins

I had the best experience at Hartford Toyota. Gaetano pagliano aka guy was my salesman. He really went above & beyond and truly valued my time. He is extremely knowledgeable with all Toyota’s and was very patient with me. I think I might have asked what a certain button was like 4-5 times..lol. I purchased a 2018 Toyota Tacoma pro about a week ago and I love it!! I will definitely be back

Eddie

My wife bought her first car in Hartford Toyota. Therefore we went back and least a 2014 highlander. I guess it was something new they were trying because it was 2016 and they allowed us to least a 2014. The car was certify however It had a crash bumper in the front and the back was also crashed. I asked them to fix both but they fixed the crash bumper but the back Dent they just dent it back out a little bit. At first I said whatever it looks good however now I'm scare that it will chip and rust. It don't stop there!!!! I complain about the tire pressure light and they said put air in the tire and it should go away but it didn't. I just kept putting air and air I even put a picture so it will stop annoying me (the light). I thought it was the sensor so I kept going with it like that. Brought it for service and told them about it and they said they fix it again the light came on and the tire kept getting empty. After a year of that I brought it back and they told me I need new tires (2) and brake 800 gone. I pay for somebody else negligence I got the truck with 30,000 something miles. I only put 25000 miles and it has 50000 now so I wonder what tires are those that they put on these truck. I take care of it too because I lease to buy so its not something I drive crazy. To Finnish the bad experience the car was scratch because I left it over night !!!!! To get the 800 dollar service. 3 stat because Cassandra and Luis from service was nice!!!!!

Rick Galavan (SpookyGhost5495)

The staff at Hartford Toyota were very nice and helpful, were able to get me out of my honda and put me into a brand new camry. My salesman Luis was very helpful and knowledgeable about the vehicles he showed me. Overall great experience from dealing with sales, to dealing with financing. Would recommend this dealer to anyone looking for a new car.

Shelby Dumond

I highly recommend Hartford Toyota to anyone looking to purchase a vehicle. I had been vehicle searching for a while and decided to give Hartford Toyota a chance and was nothing but impressed with my experience. Cody was excellent to work with and helped me find a new vehicle within my budget and with all the of amenities I wanted. I cannot wait to work with them again for any future vehicles. I will definitely be coming back!! Thank you!

Oleksandr Bozhko

Great experience overall. Got a used 2012 Prius, negotiation was easy, price was right. When you are ready to buy - ask for TK (Thisady Khongdy). He is not your average car sales guy. TK is above the line, calm, extremely courteous, and helpful. I was taking car to Boston, so he took care of the insurance and MA RMV hustle for me. Thank you, TK, and Happy New Year!

Richard Marone

Gaetano was excellent. We had a very good experience. UPDATE December 2017: Since this original review we have purchased or leased several more cars through Gaetano and Hartford Toyota, and our experience has been excellent. We are always treated professionally and with courtesy, we get the best deal without haggling, and we leave happy, and with a great car each time. Therefore, we just keep coming back. Thanks, Guy and Hartford Toyota.

slm

Hartford Toyota service representative Janice was polite, prompt, helpful and informative. Service was excellent

Vinny Cannato

Car salesman Andrew is "top shelf". I never regarded car shopping as a pleasurable expierience - But Andrew certainly rectified that. Very courteous, helpful, & informative. What sealed the deal with me was his straight forward talk all the way thru the negotiating process. That type of honesty & straight-forwardness is rare in car dealerships these days. I highly recommend Andy & his staff and would certainly go back to them for future car purchase. I was just up their couple days ago for my 5,000 mile check-up, and their sevice dept was equally impressive. Keep up the good work.

Kris V

Hartford Toyota is amazing. I totaled my 2010 Toyota Camry XLE, and was shopping for another Camry. The folks at Hartford Toyota were nothing less than phenomenal. I spoke to Jill after an internet inquiry, and she talked me into coming into the dealership. When I got there, Luis H. was professional, and beyond helpful. It felt like I was talking to a friend of mine. Mark in finance went above and beyond to help us, and made the whole ordeal really smooth. I talked to about a dozen Toyota dealerships in the last two weeks, and Hartford Toyota was by far the easiest to do business with. I recommend them to anyone looking for a no pressure dealership that is knowledgable and helpful.

Jose Adame

I purchased my first car from Hartford Toyota on 3/19/16. I just recently moved to Hartford and made and appointment to have my Yaris serviced, as an afterthought I figured I would look at some new vehicles while I was there. I was hooked up with Luis who I talked to about my budget and preferences and he got me into a Scion iA which was an amazing price with a lot of features. Anyway I loved the car so I decided that was what I wanted. I had to wait a few days to pick up because as a new CT resident I needed to get a license here before they would let me take it home. To my surprise when I came to pick the car up on the following Tuesday, the GM (I believe he was the GM) Tony had pulled some strings because of my military background and gotten me an amazing loan even with my slightly subpar credit. Luis also came and picked me up from my apartment in downtown so that I didn't have to arrange for other transportation. Everyone at the dealership was amazing professional and friendly, they took great care of me as an individual and I would recommend anyone looking to buy a Toyota, even if you're a little bit outside the area, take the time to give these guys a visit. It was a great, no hassle car buying experience.

vishy k

Fantastic buying experience from the initial phone call with Natalie to the final purchase duscussions with thisady khongdy for our new sienna. Thisady is simply fantastic and a must have sales person in any team. Very friendly staff who knows true customer service and made us feel very comfortable through the entire purchasing experience. Will look forward to buy my next vehicle with them as well.

Richard Saylor

My wife and I just bought a new Camry from Chen Chang at Hartford Toyota. Chen just happened to be available to help us when we walked in to the dealership. We were fortunate to have her as our salesperson. She proved to be friendly, knowledgeable, and eager to understand what we were looking for. Or, in a single word, she was "helpful" - exactly the type of salesperson we wanted! Over the course of the next week or 2, Chen answered our many questions as we tried to decide which Toyota model best fit our needs. She even took a video of some sample cars to better show different features we were interested in and emailed it to us. Very helpful! We would not hesitate to recommend her and Hartford Toyota to anyone looking to buy either a new or used car. Thank you, Chen... Richard Saylor

Thad Dymkowski

I recently purchased my second Toyota Highlander... When I woke up that morning, it was not my intent to drive away in a new car. When my wife and I arrived, we were introduced to Dave Goduti. He seemed pleasant enough, greeting us with a warm hand shake and telling us the car was already warmed up and waiting for us. He was a jovial man with a big smile and a welcoming manner. He ushered us both outside and got us situated- I behind the wheel and my wife in the back seat. He directed us out of the parking lot, and onto the highway. Usually, the test drive is "directed" by the sales person- 'turn left... take next right... etc' Dave told me just drive until I want to turn around. I appreciated being in charge and control. It gave me the feeling he was 1- confident in the car's capability to handle anything, and 2- respectful of me and my desires to get a good feeling for the car in my own way. During the drive, he got to know us as people, rather than just focusing on the car. He did interject little bits of info about the differences between my current highlander and this one- size differences, performance differences, features, etc. We headed back to the dealership, and asked me my thoughts. I told him it seemed like a good car, and was a good driving experience, though I wished I could have seen the AWD in action but couldn't imagine how. He instructed me to drive the car to the back of the property where the snow had not yet been plowed completely. I did as he said, not quite sure where this was going to end. He then had me drive through high deep snow banks, over icy patches, up/down steep inclines, and into conditions that more closely simulated realistic winter driving conditions. The car performed incredibly well, handling every challenge I posed to it. No snow bank, ice chunk, or slick patch was too much for the AWD feature. It was a highly unusual but incredibly valuable test drive experience. Dave wanted me to get EVERYTHING I wanted out of this test drive experience. We went back into the office and sat for a while. I was expecting this to be it, perhaps a "Let me know when your ready to talk/have a nice day" ending. But Dave instead sat and talked with us- asking us about what we wanted, what our concerns were, and getting a good idea of where we were coming from. We expressed our financial scenario with him and he listened sincerely. He was finally able to find a way to make it work for us- there was no haggling, there was no "this is my final number" game, it just was what it was. He didn't push us, he didn't pull us, he just presented the numbers, adjusting what he could to make it work. He wasn't really trying to "sell" us the car, but rather help us "buy" the car. It made a typically stressful situation far more relaxed. We weren't first time buyers, but he removed a lot of the "been there/done that" feeling of jaded "car salesmen" attitude. Dave is a real asset to Toyota of Hartford. You are fortunate to have him, and I will be recommending him to friends and family. You can also expect me to contact him for my next Toyota. Thanks Dave! Marc Clemons- also made the financial side of the deal very easy. Even when we wavered back and forth on the wrap around coverage- he patiently went with us showing us the numbers, working out the details, explaining the fine text. He's a fine upright individual who made his part of the buying experience as easy as it could have been. Thanks Marc! "Sunny" was also great, explaining all the add-on features available to us and making sure we were satisfied as well. Thanks Sunny!

Christine Cioffi

At my first visit to Hartford Toyota I had visited two other local dealerships. I knew what my options were with my trade in and what car I wanted. Sales associate Lui Gillen took the time to explain all the features offered in the new model Highlander I was looking at. He helped me weigh the benefits of purchasing new vs pre-owned, and leasing vs. purchasing. He was knowledgable and low pressure. Ultimately he and his manager Jim offered me the same payment I found at the previous dealership but without the $1000 down payment the other dealership required. I was able to leave that day with my new Highlander and I couldn’t be more thrilled. On a side note about my Highlander...i have been driving all around town all week and I’ve barely broken the 3/4 mark on my gas tank! It’s one of those cars you don’t want to get out of and I’ll admit I look at it each time I walk away from it. When I had questions about my financing and about one of the technology features (post-purchase) they were answered in a timely fashion. I highly recommend Hartford Toyota and I highly recommend the new 2018 Toyota Highlander!

Patti Renick

This is the fourth car I have purchased from Hartford Toyota, and each time the experience was a wonderful, effortless experience. I used to say "I would rather go to the dentist, than go to car dealer and buy a car," but that is no longer true. Each step of the process was effortless at Hartford Toyota. Choosing the right car, the options i wanted and the financing was a pleasure. With so many dealerships to choose from I would not even consider going anywhere else to purchase a car.

nrajeevan

I went to Hartford Toyota to buy a Toyota Camry Hybrid. From previous car buying experiences I was thinking that it will be a big hassle to negotiate and get the price I had in my mind. The sales person Jim Palumbo was excellent in explaining everything and talking to the manager about the price we were planning to pay for the car. There was no pressure tactics or anything and both my wife and I felt we had a good experience of buying our car. My daughter drives this car now and we are a very satisfied customer. Rajeevan

T Murphy

Just bought my 2nd car at Hartford Toyota. Andrew Lombardo sold me my 4-Runner in 2012...he is now big-timing it as sales manager. Despite the new job, he went out of his way to help me and pave the way for a great experience. Andrew hooked me up with sales associate Gabriel Ortiz who proved to be friendly, knowledgeable and NOT PUSHY (plus he gets a gold star for laughing at all my jokes). Gabe handled the test drive and sale...and got it done quickly and fairly. Everyone from Tony in the business office to "Jan" at the front door made for a top-notch visit...and I drove away in a new Tacoma....sweet! If you go, ask for Andrew or Gabe.

Klaus J. Bornemann

The usual car buying experience is nerve shattering at best. Hartford made this experience almost a pleasure; but I still had to pay for the car! Dave, Internet Tom :-), up to their general manager, could not have been more professional or courteous. Every question was answered promptly, all options were explained, and at the conclusion of the deal, we were happy. I would without question, recommend that Hartford Toyota be your first stop. No second stop need be scheduled!!

Janet Weston

I was traveling to Maine when my car started to make noise and shudder. I was worried about driving the car and saw there was a Toyota dealer nearby. It was mid afternoon and they took my car immediately. They found the problem and said I was safe to drive home. I can't say enough nice things about the dealership. They were wonderful!!!!!

Lisa Samble

This is my 4th Camry I have leased from Hartford Toyota. As always the experience was painless and quick. Adam and Rick made this a wonderful experience. Will be back again in 3 years. Thank you for your service!!! I would recommend Hartford Toyota to anyone.

Djuana B

I just purchased my fully loaded Certified Pre-Owned 2015 Camry XSE and I love it. My salesman, Henry Montgomery, was awesome from beginning to end. There was a slight glitch with the initial pickup and Henry even offered to bring the car to me. Henry explained all the features of the car, paired my phone, and made sure the the car mats and second key were waiting when I picked up the car. I would definitely recommend Henry and Hartford Toyota Superstore and will use them for service and my next Toyota purchase!!

Bob Carl

7/27/2019 I take ownership of my third new Toyota Tundra Limited in eight years from Hartford Toyota Superstore. Starting with the new 2011 full size. Truck of the Year!! Then a 2014 to maximize equity,. And now, the 2019 Tundra Limited which is awesome and will be my blast to the last.. The technical and safety upgrades since 2014 are so very impressive. Old bugs eliminated. My insurance actually went down by $3 per six months because of the safety enhancements. I'm insuring a 2019!! Over these 8 years of buying and trading my Tundra's. Exclusively at Hartford Toyota. There has been one person that made Hartford Toyota exclusive to me. Gaetano (Guy) Pagliano. I'm not sure where to begin with compliments and admiration for and about Guy. For sure, a friend. His Toyota Tundra product knowledge is extensive and up to date, As well as his knowledge of the competitors truck products. His honesty. and ethical approach to selling you a Toyota product is unpreceded and refreshing. When I snagged the 2019. My 2014 was in service And most importantly, he doesn't forget you. he reaches out

Paul Jensen

Our family recently purchased a new Highlander and the experience was a very pleasant surprise. Like most consumers we dreaded the new car buying process, but we found all our fears were misplaced, and the experience at Hartford Toyota proved that. We'd like to thank Guy Pagliano, Michael Conlon and Tony Mumtaz for their sincere efforts to help us make an enjoyable intelligent decision, without the typical hype and drama. You'd be wise to stop in and see how they can help you. We had no previous relationship with this dealership and live an hour away from Hartford but it was well worth our time.

John Slater

Dave Goduti was the most knowledgeable sales person I have run into. He knew the RAV4 inside and out. Very friendly and very helpful. Offered to help and answered all my questions, even after I got the car and left the dealership. Great Guy!! Dealership is brand new and the service dept. looks awesome.

Krazy Krazy

We had first class experience with Henry. Hes very knowledgeable, professional, pleasant, patience and friendly. we trade in our 2006 for 2014 4 runner and he told us everything we needed to know. He took time answering all our questions. very happy with service. Thanks Henry

Stephanie Lui

We had a great experience dealing with Hartford Toyota with our purchase. The process was painless especially once I stepped into the dealership, they already had the car pulled up waiting for us to test drive (we had contacted the dealership a day ahead as I found the match at their website via the inventory search). Mr. Henry Montgomery and Mr. Andrew Lombardo were very professional and willing to work with us throughout the negotiation process. During delivery process, Mr. Montgomery took the time to explain our vehicle feature and answer all our questions in a knowledgeable manner. We would recommend to others to visit Mr. Montgomery for Toyota purchase. All other staff that we worked with all presented themselves in a professional way as well. This particular dealership also adopt technology well especially using email, facebook as marketing tool..etc.( for example: e-brochure and database query to find out what they have in stock and quickly assign a sales person for an appointment). Overall experience = A+

John Howard

I came into the dealership wanting to buy a new car, but not needing a new car. I had a two-year old Subaru. I went in wanting to look at a Rav4. the one on the dealership floor was the one I wanted. a real sweet magnetic grey with a pinstripe Luis Gillen came over right away to help. he answered all of my questions, was thoroughly knowledgeable and more than willing to schlep outside in the pouring rain to describe the difference between the different versions of the Rav4. it took no time at all to put dealer plates on a car and to take it out for a test drive. When we negotiated the price, I thought that I got a good amount on my trade-in. I think I was offered a good deal, so I bought the car. throughout the process, Luis was personable, knowledgeable and helpful. I purchased the 8-year, 80,000 mile warranty because I felt it was a good deal. I did not feel pressured when dealing with the paperwork My previous experience of purchasing a Toyota and having it serviced at Hartford Toyota Superstore made me confident that I was not only getting a good deal, but that I would also be well taken care of in the future.

Nathan Lugo

I highly recommend this dealer for a vehicle purchase. the employees actually care about the customers especially my sales associate Lilia Browne she made sure my experience was great this was my first time buying a car and she help me from beginning to end she was very helpful and made this task a lot less painful she is a excellent car salesperson will recommend her to family and friends

Maddie Maddison

They had what I wanted however, the rep I spoke with via telephone on Friday told me the price inclusive of tax but when I went there the Monday a different rep told me a price $7 more. I only purchase it because all the scrap yards I visited didn't have what I wanted.

Murali TP

Thisady was very helpful in arranging for the test drive multiple times. We were helped through out the process and our questions were answered promptly. We needed another test drive before making our decision and Thisady was extremely helpful in arranging for the same. We received a competitive price and are completely satisfied with our purchase.

David Gostanian

Friendly knowledgeable staff and a casual waiting area are a welcome change. The staff kept me informed of my car's status throughout my visit. The waiting area was comfortable, offering free Wi-Fi, free coffee and a variety of seating options. I was able to work from there while I waited for my car to be serviced.

Charlie Goodine

I just had the most pleasant experience with your Service Department. I called to ask a question about the gear ratios and tow capacities in two different Tundras I am looking to buy. Gladys answered the phone, and was very helpful. She told me she wasn't sure about the answers but would call me back with the correct answers. Not only did she do that, but she stayed late to be able to answer me correctly. Sounds like a simple thing, but it is extremely frustrating when you call someone in a service industry and they act like they are doing you a favor or that you are interrupting their game of solitaire...Gladys was super helpful, gracious and enthusiastic. Thank you

Haifeng Liu

This is a very good dealership . I suggest Henry Montgomery Sales and Leasing Consultant Hartford Toyota Superstore for buyinga nice car . Henry help us do what he can do for us . we saw a lot of used car from other dealer . But we were not satisfied . In fact , I came back Hartford Toyota Super Store again after one week . Because Henry and Tina made us feel well ,ands this is really a super store . I trust them . Thank you Henry and Tina so much !

David D

This is the second car we have purchased/lease in a year and, once again, couldn't be happier. Talk about making car buying easy, Hartford Toyota is it. Back in August, purchased a Toyota Rav4 Hybid Limited. Now we've leased the 2018 Toyota Camry XSE V6. They found our exact model, negotiated a VERY good deal and I can't say enough about the finance manager, Marc Clemons. Jeannette Garcia, Gaetano Pagliano and Richard McAllister, Jr. are all amazing and care. Richard sat with us signing us up for the Toyota app and then walked us through the programming in the car. Amazing!

W Sampson

OUTSTANDING - I had read a number of negative reviews and I can assure you that in my opinion, the dealership, in reorganizing and bringing in new talent, has taken the proper steps to correct any deficiencies. I arrived with a specific car and agenda in mind ( Corolla, standard package, no options or accessories ) and was within a minute John Bartell was working to make it happen. Absolutely no hard sale ( I would have walk out if there was ) and very willing to meet my wish for a quick best and final price. Needless to say I purchased my new 2014 Corolla within 2 days. ……..My only MINOR negative comment is the mandatory window VIN etching that apparently every vehicle on the lot has – if I want it I will ask for it……

Cheryl Morgan

I purchased my RAV4 in November of 2013. I first started with Rich McAllister who listened to my needs and showed me a few cars, he was very attentive and understood what I was looking for and what was in my price range. He looked at my trade-in and then assigned me to Mike Delemos. Mike was great, he finished the sale, was very attentive to every detail and walked me through everything, including how to use the phone (twice!). I had an easy sales experience, I hate buying cars, hate negotiating and Rich and Mike made the process easy for me. The follow up service has been convenient and so far so good (I have had 2 regular maintenance appts and 1 tow hitch installation). Everyone is friendly and helpful. I would buy another car from Hartford Toyota.

Christine Eye

My Daughter and I were interested in Leasing a New 2018 Corolla for her first vehicle to drive to work, school and around town where we live. We heard such great things about Toyota of Hartford and wasted no time and drive up their. When we arrived and were walking to go inside, we were immediately, greeted outside and welcomed by two Salesmen who were outside helping out other Customers. They were smiling, took time to acknowledge us walking outside the Dealership and say hello. Already feeling so welcomed, we entered the Reception area and to our suprise, the Receptionist greeted us with a big smile and welcomed us right away and asked us what they could help us with. We had a vehicle in mind that we were already interested in. Immediately, a Salesman, by the name of Luis Gillian introduced himself to us. Again, very nice, smiling and he was very attentive to our needs and what we were looking for in a vehicle. He sat us down, spoke to us about all the Toyota Corollas that were on the lot. As soon as my Daughter expressed what she was looking for, Luis wasted no time and we were directed outside and within 5 minutes or less, showed my Daughter exactly what she was looking for! I couldn’t believe how quickly we found her dream car. We took the car for a test drive with Luis and he pointed out different features to her and was extremely knowledgeable of everything. When we returned, we were so happy, we wasted no time and we were ready to take the next step. We were feeling so confident with this purchase and in no time, were ready to move forward. Luis quickly introduced us to another gentlemen. His name was Tony Mumtaz, who is the Director of Finance. He greeted us with a big smile and was extremely so kind and attentive to our needs. We knew we were in great hands with Tony, who went above and beyond for myself and my Daughter. My Daughter rarely asks questions, but she felt so comfortable speaking with Tony Mumtaz and asking him about her other options. The best choice we made was to lease a Corolla. We felt so comfortable talking to him and he took the time to listen to my Daughter and made sure she was happy with her decision. We knew Leasing the Toyota Corolla was the perfect way to go and so affordable for her. Tony took the time to sit and listen to all of our concerns and questions and was extremely knowledgeable and made the entire process so easy for us to understand. He didn’t rush us to sign papers, which I found other Dealerships to do. Instead, he explained in great detail what we needed to sign and what it was for. He made the process of Leasing the Corolla such a breeze! Tony Mumtaz was so professional and kind to myself and my Daughter. It was such a pleasure and great experience to meet him and to finalize our purchase. We were feeling so confident and happy after we finalized everything. We shook hands with Tony and we couldn’t stop smiling. We will definitely be coming here to purchase more vehicles in the future at Toyota of Hartford! Thank you all for making us feel so welcome! Christine Eye

Tyler Cardoso

Hartford Toyota has the best prices in CT. Friendly staff that makes you feel comfortable and want to buy a car. You couldn't ask for a better experience when purchasing a new car. I will recommend my family and friends to buy Hartford Toyota cars. Thank you everyone and I will be back.

Marissa Blaszko

I've had decent experiences there, but I just got off the phone with a mechanic named Bill and he was great. Gave me an exact quote, pulled up all of my records to answer my questions... quick and easy. I've heard mixed reviews about the dealership, but I was so happy to have someone be so understanding about (a) the fact my time is valuable and (b) that I have zero clue about cars.

Thom Lucci

This is the second vehicle we bought from this dealership....quite honestly, if it wasn't for Guy....probably would have felt like every other car buying experience. Guy is a very understanding, fair and frankly NOT your typical car salesman. If you're in the market for a new or used car....you'd be remiss if you didn't give THE GUY a call!!

Bruce LeClair

I went to Hartford Toyota looking to trade in my old car. yes it was that time, not something I'm sure many of us look forward too! From the second I parked onto there lot I was just amazed, everything was very clean well kept, they had a huge selection of different vehicles to choose from so I started looking around. We all know now what happens next, a pushy salesman will be over any minute to put me into whatever vehicle that is best for them!! well that is totally wrong, I had this very nice extremely knowledgeable salesman GAETANO PAGLIANO come over to me introduced himself explained how Hartford Toyota works and how the cars are all parked out on there enormous lot, so that way it will make it a lot easier for me to look around. Gaetano was not pushy at all in fact very helpful. he was extremely concerned about what brought me in and what Our family's needs were in our next vehicle. WOW completely different from any were else we have ever been or looked at. I felt very comfortable here at that point I realized Gaetano really was concerned about myself/my family/ and my long term needs/happiness with our purchase. I thought we were there to buy a new car thinking a Toyota Camry witch was a gorgeous vehicle, se special edition, I thought we were all set. But me and my wife have always wanted a truck and we expressed that to Gaetano but had thought it was just too far out of reach. After Gaetano explained the pros/cons and benefits of the new Toyota Tacoma versus the new Toyota Camry we were looking at we just couldn't make up our minds. Gaetano gave us plenty of time to think about it, let us take both on a test drive, after that we were just sold. Gaetano and Marc Clemons helped us crunch numbers and just wanted to make sure we were happy in the long run without over stretching our budget. I could just go on and on about how happy we are with everyone over at Hartford Toyota. We decided to purchase a brand new Toyota Tacoma, Our dreams came true, we were able to even take it home that day. Thank you marc Clemons for making the registering and paperwork end and that we had the right packages that were best for our family a breeze. I would especially like to thank Gaetano Pagliano for being such a well rounded, knowledgeable, caring, and friendly salesman. I don't think we could've or would've ever been able to purchase the vehicle of our dreams if it wasn't for your patience and support. We love our brand new 2016 Toyota Tacoma!!! CUSTOMERS FOR LIFE!!! THANK YOU HARTFORD TOYOTA!!

Fernanda Sulantay

Thanks to Jay Rahman, who helped me find a great car for me and my sister. He took the time to listen to my needs, really helped me out not only getting a good deal with the car but also with an insurance. Also, the business manager was extremely helpful, Tony Mumtaz. Both of them made sure we got the car we wanted. I highly recommend this place.

Gregg Cunningham

As repeat customers My wife went directly to the salesman who we worked with previously... Guy Pagliano and as before he was professional, timely and diligent at finding my wife a new car. He made the transaction smooth and made himself available based on our schedule. I highly recommend this dealership and Guy Pagliano

Desiree Pina

I had a wonderful experience. Patience is a Virtue = no frustration. Shopping for s vehicle can be just that. My daughter went with me and we had my granddaughter and our little dog. Can you imagine the look. we are trying to keep the dog in the car with my daughter and Julian one of the sales people says 'We are dog friendly' ok sold me. Now my daughter gets to come in with my granddaughter and the dog. And My Daughter leaves with a car she didn't expect to have 2014 Camry and i get to leave with a 2014 RED Camry I didn't expect to have. Jim you are great right down to getting my handicap plate! And Tony I am blessed to have you on my side working for me and my Daughter. Live Long and Prosper - Toyota Family!

Brian L. Bergeron

If you are looking for a team that is as eager to help you get the car you want as you are, this is the place! Found a car online Thursday, got most if not all the information needed from Tina prior to my trip down from Boston. Once there, Charles helped me out with Luis' assistance. Great group, very knowledgeable, and very low pressure compared to other dealerships.

erika wilson

Leslie Richman was super helpful when I was looking into purchasing a Toyota Highlander to support my growing family. He knew all the must haves and helped us order a 2017 Limited Platinum and got us delivery before the baby was delivered. His communication was no pressure and very helpful. We all hugged him when we picked up the car!

R Madhusudana Rao

I bought a 2013 Toyota Prius v5 during Sept. People at the dealership are professional. I worked with Dwight Harrison for my vehicle purchase transaction. Dwight is very nice sales associate, professional and aggressive too. He is also challenging to work with and at the same time, fun.

Bob Hansen

"Simply the best!" Just purchased my second vehicle from Hartford Toyota Superstore (HTS) and to no surprise they again exceeded all of my expectations. Steve Basora, my sales rep, was very professional, knowledgeable, friendly, courteous and has a great sense of humor. The same could be said for Rich McAllister Jr., Marc Clemons, Tina Zarlenga, Lisa Taylor and Andrew Lombardo. These folks really pampered us. I couldn't have been more pleased. Not at all surprised these "guys" continue to be the number one Toyota volume dealer in Connecticut. I highly recommend HTS so check 'em out. You won't be disappointed.

MiChelle Pereira Lopes

We went to the Hartford Toyota Superstore after checking dealerships online. Gaetano Pagliano and Tony Mumtaz were outstanding! Gaetano listened to what my mother wanted, then helped her to find and test drive it: a great-looking, solid, well-made, economical, comfortable, and surprisingly roomy Toyota Corolla. After Mom selected the car she wanted to buy, Tony Mumtaz helped her make it happen at a price she could afford, plus more peace-of-mind with 5 years of cost free maintenance and a lifetime power train warranty. I was so impressed, my husband and I came back about a month later and bought a Toyota Highlander Limited! It is high-tech, luxurious and gorgeous. We got the same exceptional service from Gaetano and Tony the second time. We love our new cars, and look forward to many miles and years of enjoyment.

Audrey Wanich

We were so tired of dealing with dealerships that would waste your time haggling for the "best deal" while failing to listen to what we needed. Muhamed listened to what we were looking for, got us a price we could happily accep (no buyer's remorse!!) and ensured that we had the paperwork in order and everything set in just over an hour. There were no hidden fees, added costs, or surprises with Muhamed or any other person we worked with. We will definitely be back when looking to trade in for our next car!

Theresa Rose

Great customer service, it is my second time purchasing a car from Hartford Toyota. I had no concerns, very attentive to what I wanted. The process was very smooth. Happy with my RAV4.

Ann Scott

Very happy buying my new 2016 Tacoma from Hartford Toyota. The entire staff goes above and beyond to make your experience a pleasant one! Truly a Superstore - not because of size, but for excellence!

Yi-Chien Lu

My family and I have received a excellent services at Hartford Toyota Dealer. Sales and Finance hard working and very friendly. The overall experience was a positive one. Good place to shop.

Dhana Tulloch-Reid

Steve, Andre and Tony were outstanding! The not only listened to my needs and wants, they did everything possible to accommodate them! There was no pressure, which was a pleasant change from other dealers. They gave me all of the information I needed to make the right decision for ME! I highly recommend Hartford Toyota!!!

Mary Beth Crafts

We were interested in a pre-owned Toyota RAV4 and stumbled upon Dave Goduti on the Sunday before July 4. Dave showed us several, and was very patient pointing out all the many variations in options and how they all work. Although we did not purchase that day, we came back to see Dave two days later and instead of going with used as we had planned, we purchased a brand new one! Dave was very easy to work with and he made the experience not painful. Hard to ask for more than that!

Kayla Vosburgh

I am a recent college grad and I went to Hartford Toyota looking to lease a Camry and had an excellent experience! David Goduti was very knowledgable and helpful. He worked with my budget to get me the best car for the best deal possible. I wouldn't go to any other dealer or salesman!

Jill Crowley

Great sales experience with Guy. We are truly satisfied owners of a new Highlander thanks to his salesmanship and expertise. While the management team was not a bright spot at this branch, we knew there were no games being played when we were with Guy.

Michael Pembroke

I have been purchasing vehicles at Harford Toyota for many years (12 vehicles) and have recommended numerous friends/family. Rich McAllister has proven to be professional, honest and fair. He makes it easy to make a deal without the usual hassle that one would expect. I do not look at any other dealerships when it is time to buy a car. Richard McAllister Jr is my go to guy now. He is very knowledgeable about the vehicles and option packages. He is professional, courteous and respectful. His follow up skills are excellent. Michael Delemos did a great job on my last purchase explain the car and options. In addition he followed up as promised and was very eager to please. I get all my cars serviced there as well. They do a great job and deliver as promised. Chip is great. Because of Rich McAllister's direction the whole dealership is client service focused. Great product at a fair price with exceptional client service. That is why I do not go anywhere else.

Kathryn Knudsen

I want to thank everyone at Toyota Superstore for their superb service all the way around. I was driving alone from Massachusetts to Pennsylvania when my car started to act very oddly, the check engine light came on and the car began to shudder. I pulled off at a travel center and long story short, got a AAA tow from Willington to the dealer on Sunday afternoon. The folks at Superstore were very kind and took my information, my keys and my car. I was able to spend the night in Hartford (thank you, Holiday Inn) and get the hotel shuttle back to the dealer Monday morning. To my very happy surprise, Toyota Superstore took my car in first thing Monday morning and got me on the road before 10:00 AM. (The problem was a coil pack.) It was further than I usually drive in one day, but I made it all the way home (300 miles) by 5:00 PM. I was pretty shaken to find myself alone in this situation, but it all worked out fine and it's thanks to the fine folks at Toyota Superstore.

Jason Albert

My wife and I just recently purchased a 2018 Rav4. Wonderful experience working with Jeannette on finding a Rav4 that my wife truly wanted. Long story short I got the car I wanted, within my price point and beyond my expectations! I highly suggest coming here and speaking with Jeannette Garcia as she made the buying process smooth and easy.

Shawn Kelly

Buying or Leasing - Hartford Toyota is simply the best! Several years ago I purchased a 2010 Toyota Tacoma, the initial process of buying the truck including the financing was simple, quick and hassle free. Since then the Service Department at Hartford Toyota has been there every step of the way - from regular service like oil-changes to solving any issues from daily driving, my Tacoma has remained well cared for at a great price and with the comfort of having only Toyota Certified Technicians to address any needs. Knowing all of that, the decision to use Hartford Toyota again this past weekend to lease a new Toyota Highlander was an easy one and of course, Hartford Toyota continued to impress. The staff were quick with returning calls and working with us to create the perfect Lease within our budget. They took in our current Ford lease and handled returning the old car to the appropriate dealership which saved us time and the hassle of coordinating the end of lease with another company. Needless to say that the new Highlander is a fantastic edition to our family and now having 2 vehicles from Hartford Toyota in our garage makes life even more easy. We will be back in a couple of years to get a new lease and find the perfect car or truck for our son when he gets his license! Hartford Toyota for Life! Thanks! - The Kelly's

Jane Sauer

Everyone at Hartford Toyota Superstore was straight forward and helpful. Muhamed was efficient and patient with me as I changed my color request. Rob gave me the best deal of the surrounding dealerships.

Shannon Lord

After looking around for quite some time for the perfect car and the perfect deal, a friend of mine told me to pay Steve Basora of Hartford Toyota a visit, they told me about his great customer service, that he is very professional and personable, and will go above and beyond to get you the perfect car and deal you're looking for. So I did just that. Steve completely surpassed my expectations and made sure I got the best deal possible, with a big help from Gloria in Finance. Both were very friendly and really made me feel like I was important to them and they had to make it happen, I didnt just feel like another person who walked in the door like many other places. I would highly recommend Steve, Gloria in Finance and Hartford Toyota to anyone looking to get into the right car for the best deal!

Chris Corcoran

Hartford Toyota has been my choice for my Toyotas for the last six years. I switched from another dealer that I was having a bad experience with and Hartford Toyota has been just great. Carl Maratta, deserves special recognition. Every experience I have had with Carl, even when something doesn't go exactly as planned, has been handled professionally and in a timely manner. Highly recommend this dealer!

Aina Hoskins

I bought a 2012 Toyota Camry XLE 2 years ago from Hartford Superstore and had a wonderful experience. My son and I both bought new cars last week and went to the same dealership. We had an amazing sales representative, Connor, who was personable and wonderful to work with. My son purchased a 2014 Camry SE and I purchased an Avalon Touring XLE - we are both extremely happy with our cars and would recommend this dealership to anyone looking for a new car.

Emelie D.

I would like to commend Chip Benyi and Shannon LaFontaine for their exceptional customer service skills and professionalism. I brought in my Toyota Corolla for another break inspection. I gave Chip and Shannon a detailed explanation of my concerns. Both of them listened patiently and addressed my concerns without any hesitation. To Chip and Shannon, you are greatly appreciated by my family and are excellent asset to Hartford Toyota Superstore!!!

J F Cardona

Gaetano, our salesman, was extremely helpful and patient as my wife and I looked for our first SUV. He encouraged us to take our time and look through different models so that we could find the right car with the right accesories. Once we chose, he worked hard at finding the right car for us, which we have been enjoying. A great car shopping experience!!

N D

My Wife and i were in need of a family vehicle for our soon to arrive twins. I originally spoke with Michael Conlon via phone and email after i made an inquiry on their website. Once i decided to make my way to the dealer i was set up with Gaetano and he made it the best buying experience we have had in the last few years, This was the 5th new vehicle purchase we have made in the last 4 years so i have a good idea on what usually happens. Anyways he was able to find the exact truck we wanted from another dealer and went out of his way to get it in stock for us the next day. Gaetano is very pleasant and knowledgeable i would recommend him and the team at Hartford Toyota any day. Thanks Again!

Danielle Russo

When you walk into this dealership, ask for Guy. Guy knows every button in every car. If you are especially interested in SUVs and Trucks, tell the ladies at the desk you want to speak to a guy named Guy. He will give you THE BEST quality test drive. After I hunted for my car through many CT dealerships, I found Tina + Jill helpful in getting the Car Fax and info on a Used Certified Vehicle via phone and email. They were on top of things. Quick + Fast Response. I told them I didn't want to waste my time driving out to check the car if the car smelled like smoke. No Problem. They said they would have a NON Smoker check it out and get back to me. Within a couple of hours within the same day, they said no smoke smell. I drive in and was introduced to Guy. He has been doing this for 12 years which in auto sales mean's "he's good at it". Through the process, I got to find out why he is good. You see.... I did my research on this car and have gained more knowledge from dealership hopping along the way. My knowledge helped me gauge his integrity. He passed with flying colors. I grilled him on everything I could think of and he answered with direct eye contact without any hesitation. You can tell that he loves what he does, because he'll go out of his way to show extra features that can be missed in a good quality test drive. I would also like to acknowledge that when he says he'll do it, he will. He went out of his way to make me happy more than once. He is a man of integrity and a man of his word. He's a good GUY. Definitely referring you. Hartford Toyota is lucky to have you!

bill maune

I just wanted to say how wonderful Charles Johnson was. He was professional, honest and extremely helpful during my search for a new vehicle. Without him it wouldn't of happened. I recommend Charles without hesitation to anyone in need of a new vehicle. Thank you Charles!! Bill Maune

Nathan Ware

My wife and I recently purchased a new 2013 Rav4 from Hartford Toyota Superstore, and I would highly recommend the dealership to anyone looking to purchase a new or pre-owned vehicle. Rich McAllister Jr., our sales manager, has been excellent to work with every step of the way. We initially visited Hartford Toyota on a busy Saturday afternoon and within minutes Rich was helping us, including bringing us on a test drive of the Rav4. Since my wife is the primary driver of the vehicle, I wanted her to have a chance to drive several other makes before deciding which one she wanted to buy. We ended up visiting the dealership two different weekends to test drive the Rav4 before deciding it was the right car for us. Rich supported this decision making process, and I never got the sense that I was being pushed into purchasing a vehicle on the spot like you do at some dealerships. Once we decided on the Rav4, I did some comparison pricing and Rich helped us get a great deal on the purchase without the pain of having to haggle back and forth on price, which was important to me from a buyer perspective. Rich was then able to locate the exact exterior/interior color Rav4 we were looking for in less than a week. When we picked up the car, we again had an excellent experience. Eddie Calderon, the finance manager at Hartford Toyota, was also great to work with and was able to help us secure a competitive financing rate and navigate through all the paperwork quickly and seamlessly. Before we drove off the lot, Rich walked us through all the car’s features and operations along with pairing my wife’s phone to the vehicle. Overall, I am extremely satisfied with our experiences to date at Hartford Toyota Superstore. All the employees I have had contact with were very friendly and helpful. As such, I plan on buying additional vehicles from Hartford Toyota in the years to come. We also plan on doing our Rav4 maintenance at Hartford Toyota. For those interested, I will post an update to this review to provide further input on my experiences with the service department. Bottom line, I am confident that we will continue to experience excellent customer service each time we visit Hartford Toyota Superstore.

J L

It was a pleasure working with everyone at Hartford Toyota Super Store. Everyone was very nice . Thank You for your service.

Fargle Blargen

I've been having my Toyota serviced here for 13 years. I never bring it anywhere else but cause I've always received 5-star service from these folks. These days, that so rare, I avoid committing to my time and money to most businesses. Thank you Hartford Toyota Service team!

L77KokyushinMasterUltra0

I purchased a 2013 Rav4, I like this very much and also the staffs there are very kind and helpful. Also they are highly professional and efficiency. I will recommend this dealer to my friends who also have plan to purchase Toyota cars.

Katie Kratzer

Everyone at Hartford Toyota was so nice and helpful, especially our salesman, Gaetano Pagliano. Overall, Guy and Jim Webster made our car searching/buying experience smooth and easy! I highly recommend this dealership!

Shirley Rivas

I had a wonderful experience at this location! I traveled from NJ because they are THAT GOOD! Everyone please look for Jeanette Garcia and Tony Mumtaz - they are truly wonderful people and know what they are doing! If I can give more than 5 stars I would!!!! 10/10 would definitely recommend

Sara Kleinman

Our Sienna buying experience was full of kissing lots of frogs (other dealerships) to find our prince (Hartford Toyota)! We scoured the internet looking for a used Sienna and our interactions with dealerships was riddled with overaggressive dealers who were not really listening to what we wanted, dealerships that just did not call back (even after I said I was ready to buy and what I wanted.... does it get easier than that?!) and vehicles that were not what was advertised. Hartford Toyota really listened to our needs/wants and were able to meet them with a 2017 (YAY me!!) for just a little bit more than the used Siennas we were looking at, but with a lifetime warranty on the powertrain. The experience there was was a seamless team approach. We appreciated their working together to find us the best possible vehicle for our family at the best possible price. They all communicated well together to know at any given moment where we stood in our van buying process. We highly recommend Hartford Toyota for your car buying and servicing needs (my husband has his 2006 Toyota 4-Runner serviced there at 200k+ miles!)

Tahir Aziz

I was sure the first day I visited them that I will buy car from them. Great variety and options available. They did not rush me and yet they were super efficient. All boxes ticked. Muhamed is knowledgeable, friendly and energetic. He has a lot of potential. Wish him all the best

John McGuigan

Outstanding service from "bumper to bumper" on the purchase of my new 2014 PRIUS. Salesman Guy Pagliano should give sales seminars to other salespeople. I will be happy to drive the 1hr & 20min trip one way to continue my relationship with Hartford Toyota. Business Manager Marc Clemons was also excellent at the closing and the presentation of the different service contract options. Hartford Toyota will enjoy continued success because they are focused on the relationship and not the sale. There is no "blue smoke or mirrors" at Hartford Toyota!

Dr L

This is the 3rd car that was purchased at Hartford Toyota since 2012. In addition I have referred 2 colleagues. We couldn't be happier. The employees are concerned with making customers happy, not making commission. My kind of place.

Gary Timura

Linda and I had a wonderful experience dealing with our salesperson, Bhavesh Patel, in purchasing a 2018 Rav4 Limited. He was very friendly and professional and extremely knowledgeable about the vehicle. He took his time to make sure all our questions were answered. He went above the call of duty in locating our vehicle for us. Bhavesh actually drove to New Jersey and swapped a car and drove ours back. We could not have asked for a better salesperson than Bhavesh. He is definitely first-rate and a hard act to follow. No wonder we bought the vehicle from him.

ARUN KUMAR RACHAKONDA

Recently on Aug 31st, 2013, i bought a 2013 prius car. I am extremely happy with the dealer. Gabriel and Andrew were very helpful in getting my car. I would personally thanks these 2 guys. I will refer this dealer to my other friends.

Roger Pryor Jr

update 5/29/2019: Just bought a new 2019 Rav 4 from Dwight Lucky. #Customer4Life. We shopped around at other local Toyota Dealerships, but Hartford Toyota was the only one that gave us the best lease price right upfront with no gimmicks. We love our Rav4 and would recommend to everyone to stop by Hartford Toyota and ask for Lillian Browne.

Michelle Richard

I bought a used car and was treated great. Jeannette my sales consultant kept me informed and made sure the car was perfect and even delivered it! Can not ask for more than that.

Dawn Simpson

We want to say thank you to Miss Taylor for helping my mom figure out what was wrong with her Sienna. Miss Taylor was both kind & patient. She also helped my mom understand what warranty she had & explained what it covered. My mom felt very comfortable with Miss Taylor & we want to thank her for all her assistance. My mom says that she has no reason to go anywhere else!

Keryn McMakin

I had contacted Rich McAllister Jr about jumping into a new lease. He got me in right away with Gaetano Pagliano who was extremely helpful and patient with all my questions and made sure everything was all good. Then I sat with Eduardo Calderon who helped finalize the deal. It was such an awesome experience and it all happened so fast! I would reccommend Hartford Toyota to anyone that asks! Thanks guys!

Gabriel Szczygla

Everything done very professionally. I was taken care of very well. All questions were answered. Thank you, would by a car here again.

Contact

Photos