Reviews of Willis Automotive. (Car Dealer) in Des Moines (Iowa).

Willis Automotive

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Car dealer

Car dealer

2121 NW 100th St, Des Moines, IA 50325, United States

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Information of Willis Automotive, Car dealer in Des Moines (Iowa)

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Reviews of Willis Automotive

Jayna Hays

Gabe was absolutely amazing for my experience buying my first car that was completely my own. He took his time sitting down with me and showed me every option and was just as excited as me for this new car. He helped make this experience the best it could be for me and I still love my car after months of having it with no issues. I would definitely go back and recommend him to all my family/friends! Everyone there was also friendly:)

Jessica Wells

I had the most simple and stress free transaction I’ve ever had buying a vehicle. Alex Wilson found me exactly what I wanted in the price I needed to stay within. I won’t go anywhere else from now on. 100% recommend!

Steven Ford

Was amazing. Ryan and Tony were so helpful. Vehicle is gorgeous and didn't have to ask about warranty. Got 5yrs or 125k miles. This is my first experience with Willis Automotive and I would get my next vehicle and highly recommend. A no worries we got you're back experience. Thank you.

Jennifer Dill

I cannot say enough great things about my experience at Willis. Everyone was so nice and no pressure at all. Exactly what I want in a car buying experience. Kristi Grimes is fun to work with. She went above and beyond for us. Thank you so much!

Jeremy Smith

I would highly recommend this dealer to anyone selling a vehicle out-right. They bought my Jaguar even with me living in the Twin Cities and gave me a very fair price. The entire process was extremely painless and the entire staff was beyond friendly. Gage Manges was great to work with and the 2 drivers who picked up the car (Russ and Bob) were hilarious and extremely friendly.

eric brandt

Kerry Graham at Willis Lexus is an excellent salesman. He helped me find the best car for my needs. If you're looking for a great salesman that's not pushy but gets you where you need to be he's your guy. Staff at Willis Lexus are all friendly and inviting. Great experience all around.

Megan Smith

Our vehicle of 5 years (2016 SUV) ended up needing a new engine, which we weren’t willing to replace. We reached out to Willis and they offered a reasonable trade amount. They were able to get us in a vehicle of our choosing and with the payment being where we needed it to be. The whole transaction was smooth from start to finish. The salesman, Dylan, was very kind and worked with us to make our trade in and purchase a great experience. In addition, the Sales Manager of the Ankeny location was available to help with any additional needs/requests we had while at the location. I would definitely recommend purchasing through Willis.

Craig Morrison

We recently purchased 2 vehicles from Willis Automotive. We worked with Jess Reiling, and he was awesome. He was attentive, very responsive and understanding of our needs and took the time to meet us at several of their locations and arrange test drives as we searched for the perfect vehicle for our daughter and one for my wife. He made the entire experience much more enjoyable.

Michelle Delgado

We had a wonderful experience with Clay our salesman. He was very kind and respectful. We would recommend 10/10. We brought all four kids with us to car shop and Clay was very professional and wonderful to work with, the car was very clean and we love it and wouldn’t hesitate to buy from them again!

Jane Mulvihill

I was in need of some minor car repairs and chose Willis Collision Center based on the great reviews they'd received. They did not disappoint! The establishment was very clean and inviting. The staff was nice and welcoming and took care of everything and the repairs were completed in the timeframe promised. Highly recommend.

Kaitlyn Janning

Melanie Mueller was such an amazing sales woman, and so helpful finding the right car for our growing family! I cannot express how perfect, understanding, and helpful they were! I even got a tour and a detailed explanation of what every part of the van was. So impressed and will be going there every time we need a new car!

Lisa Young

My husband and I had a great experience purchasing our vehicle. Nancy was very helpful, friendly and fun! She was very patient with me, I was indecisive. But I love the vehicle we got! Service was great! Highly recommend!

Matt Schafer

I have nothing but good things to say about this dealership. I drove down from out of state to buy a car that I had never seen before. My salesman Blake took the time to look over the car and point out anything that he noticed and the car was exactly as he described to me. I traded my old car in quickly for a trade price that I was very happy with and I was on my way home. Extremely happy with my purchase.

Joe H.

Service department is great!! So much easier to work with than Lithia. They got me in sooner, had a loaner I could pay for, and offered a valet drop off service. I accidentally left my bag in the loaner and they even drove it back to me. Will be using their services moving forward and if I ever buy a car from a dealer, I will be going to Willis

Britton Klomstad

Willis Automotive is a top notch dealership where they truly care about their customers and clients. The process from start to finish is seamless, efficient, and effective. I would highly recommend this dealership to anyone who is in need of any car service.

Amber Laffey

Kerry was beyond helpful to my husband and I. I've never had a better experience than we had with him. He listened to my concerns and gave advice like family would. I can't say enough kind words about the experience. If you are looking for a car I highly recommend visit Kerry at Willis! One in a million. Thank you Kerry, your hard work is appreciated!

J B

Bought an suv from Willis Auto and Dylan was superb. I am out of state and Dylan even met me half way to deliver car to us. Also took care of a mechanical issue our warranty didnt cover. I would recommend Willis auto and Dylan for anyone needing a vehicle. They will take care of you and make it a great experience.

B. Restivo

What a fantastic experience. We dealt with Jimi, Brian and Clay at the Waukee location. We live 2 hours away so had to do everything through email, texts and phone calls. They answered all of my questions promptly. We asked if they would hold the vehicle since we lived so far away and had company in town that weekend. Which they happily took a deposit and held it for us. They sent us all the finance worksheets and warranty information to go over, so there were no hidden fees or surprises. The day we went to finish the deal we were in and out in less than 2 hours, including the walk around and test drive. Most of the time was spent chatting with Jimi at the end. I would highly recommend them. They aren't your typical sales people. No fuss, no pressure.

Brynn Stroup

I’ve purchased three cars here and to be honest this last experience created a lifetime customer. My 2nd experience here was awful. To the point where I never wanted to go back. But I got a phone call from Kam with a happy new year and one year anniversary from the purchase of my last car. From that moment on my entire experience with Willis changed. I was unhappy with the purchase I had made the year prior and Kam went out of his way to put me in EXACTLY the type of car I was looking for. From start to finish every employee I worked with made the buying process a breeze. They were professional, helpful and courteous. I will never purchase a car anywhere else.

Michael Culp

When I take my car in for service Dylan is very professional and always takes care of my car and follows through and keeps me updated until repairs are completed. Highly recommend Willis Automotive for your service needs!

Brenda Wilkins

James at Willis was awesome. He communicated well when my vehicle had to leave Willis lot and go to Kia for repair and moved the process along. Willis was great about giving me a loaner during the 5 weeks my car was being repaired. The only downfall of the process was we were charged $100 for what was a Kia issue. Kia covered all of the repair except for the $100 Willis charged us for initially looking at the vehicle. Overall it was a great experience.

Duane Baedke

Called twice before receiving a call back to schedule appointment. Appointment scheduled 9:20 a week later. Told it would be 1 1/2 hrs. Checked back and they were starting to look at it 2:30. 4:00 notified a different repair needed and left overnight. Took loaner home and waited till after noon next day to have delivered. Ended up with wasting nearly two days of my time to have serviced.

Forrest Joyner

We had a wonderful experience at Willis. We were shopping for a pre-owned vehicle and our salesman, Kam Kuziora, was the perfect blend of helpful, knowledgeable and friendly. I would highly recommend both Kam and the dealership. We have bought from Willis before and they would be our first stop again for a future purchase.

Colleen Byrnes

Willis auto is fantastic! They even drove 2 1/2 hours to my home to deliver my new car! I highly recommend them as they are very accommodating and honest.

Robin James

I just purchased a 2018 Ford Escape SEL from Willis Auto on Merle Hay Rd on Sat., 10.29.22. I had the great pleasure of working with Debbie Klug in Sales and Austin Quinn in Financing. The process was quick and easy. Both were very friendly and explained everything I needed to know in detail. I highly recommend Willis Auto for your vehicle needs!! Robin - Des Moines

Hassan Hubey

My first time buying Lexus RX350 was amazing experience. Willis Automotive team did great job buying this vehicle and make it easy for me. I thanks to Connor G. for being my sales consultant about this car. Connor went above and beyond. And I want thanks to Jake for getting me approved and letting me own Lexus RX for the first time. I really appreciate it all they did for me. My car was ready for me when I called and tested drive. The car was clean and shiny. I had no problem driving this vehicle about week so far. I recommend Willis Automotive for any who is looking for vehicle. I like their customer service and friendly staff. Very good environment to check out. I give 100% stars.

Marlys DeVries

Needed warranty work done, which took over a week. Willis loaned me a car and kept me updated on progress through out the process AND provided excellent work. Thank you.

Timothy Phalen

Really, what is there to say! I bought a Jaguar from Willis and couldn't be happier with my purchase. The staff at Willis is certain to gaurantee your experience is unforgettable.

mike probst

Great work by Willis repair after the recent hail storms in West Des Moines, Ia. They kept us informed on progress and the work turned out great fixiNg the hail damage from the storm. Thanks for the great work…

Stephan Hokanson

I just purchased a (slightly) used MINI Cooper convertible from Willis and I’m really impressed. I live in Michigan, was slightly nervous about dealing with an out-of-state dealer, but Willis was fabulous. My sales rep Blake was really great at communication and followup, and when there was a hiccup with paperwork, the business manager (Charlie) was fantastically helpful.

Colby Dunagan

I just purchased a project car from Willis Auto and the experience was painless and stress free will definitely be a returning customer.

Patricia D. Carson MBA MPP

People and Service are excellent at Willis Lexus. Ask for Michael Thurman in service to keep your purchase in shape. Ask for Brennan Santone to help with full disclosure management of the financial side of the purchase of a new or used Lexus. The corporation of Lexus needs to keep and sustain its quality of cars and parts in order to support its hardworking dealers and staff throughout America.

Michaela Matuska

I just recently purchased my first car form Willis Automotive and had the best experience. I had a unique situation with my parents owning the car that I was previously driving. Ryan and his team went above and beyond to make it happen and easy on my end. In and out within 2 hours, test drive included. Went back a few days later to have them check on a couple of things for me and they were more than willing to do that and had me in and out again. Very thankful for my experience at Willis Automotive!

Nick Sparr

**Edit: 1 year out from purchase at Willis The car I purchased here has been without issue since I bought it. One year after purchasing, Jessi called to make sure I was still satisfied with my purchase (I am) and encouraged me to contact her personally if I have any issues going forward. Not only that, but I've continued scanning listings for vehicles similar to the one I purchased and have not seen a car listed anywhere close to the price point I purchased at - according to CarGurus, this car was sold at "Great Deal" value. I'm definitely going to check out Willis again when I'm looking for my next car, and would encourage anyone else to do so as well.** Bought a used car from Jessi at Willis. I generally prefer purchasing from private sellers to avoid dealership fees and pressured sales pitches. In this case, they had the car I wanted and I saw they had good reviews. They were kind and reasonable during the purchase process, and Jessi indicated that their used cars are evaluated by their mechanics so they "stand by" their word. As luck would have it, a very small part inside the door panel broke within 24-hours of the sale - something that could not have been known prior to sale, no matter how thorough the mechanic's inspection. I knew that the car was purchased "As-is," and that Willis was within their right to inform me the part had broken after the sale was final, and was therefore on me. Instead, when I contacted Jessi she immediately had me set up with an appointment in their service center. I was provided a loaner car while the part was being replaced, and they returned the car to me in excellent condition without ever charging me for the service. I can assure you from my experience that when they say they "stand by" the cars they sell, they truly follow through on that promise. Willis is among the dealerships that refuses to sacrifice integrity and customer service for profit. I'd highly recommend Willis to anyone considering purchasing from them.

mike caceres

First off top notch sales experience! Much praise goes to my sales agent Derek H. Talk about someone who KNOWS how to go above and beyond in customer service. Super communicative and extremely fast at getting answers. It’s refreshing to see someone take such professional pride in their line of work. The car I bought was in pristine condition, you’d never believe it was used. The staff kept the car in showroom condition and detailed beautifully right before picking it up. Great work all around.

Caleb Burkey

Sterling was great. Easy to talk to, got the car bought, detailed and in my garage in 4 days. Appreciate it greatly.

Bryan Bellaire

Everyone there is always helpful, professional and honest. We take all our cars there, from 2008 Toyota Highlander to 2018 Lexus for all work. They are also a preferred vender for collision insurance work! We have State Farm. This means you take it in once, they do the estimate and start work right away. I don’t feel pressured to do more work than I feel necessary and don’t get an attitude if you don’t want the new air cabin filter 🤓.

Jason Grubb

My wife and I just purchased a Jeep Grand Cherokee from here. We worked with Preston Westberg and he was very accessible and friendly to any questions we had during the process. He was friendly and knowledgeable and went above and beyond our expectations. . He took the time to call the next day just to make sure that things were good with the vehicle and to thank us again for our business. We appreciate Preston and the Willis staff for our enjoyable car buying experience.

Ashley Lindsey

Easiest car buying experience I’ve had. Great atmosphere, and I had a great salesman. Shout out to Chad for his personal touch and awesome people skills. Throughout the process I felt like a person and not a number. Would totally recommend!

Alexandra Bazzocco

I just bought a brand new Pathfinder last week. I got a fair deal on my trade, Zach was amazing and beyond helpful with getting me into my new car. Austin, who took care of the financial part was also great. Everything was a breeze and I’m obsessed with my new car!

Taylor Nicole

Great buying experience! Wonderful sales men (Nic & clay) that had the patience of a Saint as I tested out 3 different vehicles. Great price for my trade in, great price of the new vehicle, and worth the drive. Vehicle drove 3 hours back home nicely.

Adam Rourke

I don't know if you guys let your employees take home vehicles, but this morning someone was driving a black Infiniti SUV, I think it was an QX80, with Willis Auto plates on I235 this morning and he was tailgating me very aggressively, backing off and then speeding up to within an inch of my bumper. He did this multiple times. There was a lot of traffic and it's very difficult to get over when someone is doing this to you, especially in the very curvy part of I235 between MLK and 56th street. Now I was in the fast lane, but I was going 10 over the speed limit and passing cars on my right during rush hour. He did this for several miles. He finally found an opportunity to go around me, even though I was still overcoming vehicles on my right, but he floored it and cut me off and almost rear ended the vehicle I was passing. I happened to end up next to him at the Valley West Drive exit. We were apparently going the same direction, north. As we were driving north on Valley West Drive he was intentionally crowding into my lane and then ran a red light at Swanson Blvd. I would review if this was an employee of yours and if so encourage you to take action. I drive Uber and I had a customer in the car, he drove very unsafe and could've caused a very serious accident and possibly injuring myself and my customer.

sharlett stiefvater

Mike at Willis made a terrible situation better! My car was broke into and my purse was stolen. I had a whole smashed back window and dinged up door frame. He was up front with me on the turn time, it was about 3 weeks to get in and fixed, BUT he temporarily taped my window off so no further weather damage happened. He called me when the parts finally arrived- which was really the only delay. I was leaving for a trip for 5 days and he let me drop my vehicle off prior to my trip and picked it up shiny and new when I got back. ZERO HASSLE AND ZERO PROBLEMS!!!! As a matter of fact he was more helpful than my own insurance agent when it came to figuring everything out! 100% will be going back for life!

Jeff Ellis

Finally, a place I can take my vehicle to have the problem fixed the right way. I’ve had to use them for 4-5 major repairs, the first was an AC not working every summer. It’s worked since Willis fixed it. I trust Dylan to know how to fix my vehicles and not up charge me. So much that we purchased a Cadillac.

Jarod Embree

Sales staff was good and professional A little stiff of negotiations but willing to work with a serious buyer Be informed as a consumer and it helps Individual sales staff was perfect, accommodating, and personal couldn’t ask for more on that end Would have been 5 stars but the exterior cleaning of the vehicle was lack luster with tire cleaner residue everywhere Streaks and funk and gunk all over tires brake calipers and rims Interior was good no complaints there I just didn’t want to have to spray and wipe down anything the day I picked up my car And with the fact they charge you $299 for a prep detail service the car should be clean enough for the Virgin Mary herself to sit OverAll a good experience and I got the car I wanted

Osman Islamagic

**Updating my review with now a third vehicle from Tom and Willis. Excellent experience again and treated fairly. Could have bought a vehicle somewhere else but you don't get the same respect for you as a person and your property. Thanks Tom and Willis!! 2/3/23 Another seamless experience buying a vehicle from Willis and working with Tom Timmerman. This is my second time trading and buying a vehicle with him helping. He makes the experience easy, fair and fun. Bought two certified Volvos from him. He is professional, knowledgeable and keeps his promises. Thank you for making the experience special again Tom and Willis. It's highly unlikely that I will buy a vehicle from another dealer in the future.

Steven Wright

Would definitely come here to buy again, amazing customer service! Great sales people to work with, if you ever need help just ask for Donna and she’ll point you in the right direction!

Alex KooM

Great customer service. Thanks to Michael O'Leary and Preston for fast assistance. Guys were very helpful. If you need anything ask for them.

Matt Kuhlers

Good company to work with. Chad Doggett was awesome. Very helpful and knowledgeable. Will definitely buy here again.

Charles Bischof

I brought my car in this morning for a 10,000 mile check. The car was given a thorough inspection and the work was completed in less time than indicated. I'm pleased with the service I received.

Pamela Amodeo

I could not be happier with the service I received from Willis on my Land Rover. They were able to set up a loaner vehicle for me (very nice Volvo) and took great care of my vehicle. I was notified it was covered under warranty (very happy about that) and they kept me updated throughout the process. I NEVER had to call Kevin at Willis, he kept in touch with me via text, which I think is a great way to update customers with status without interrupting my usual hectic work day. Thanks to Kevin and the Willis Team... From the moment I purchased my vehicle and with the services performed I have been treated like a valued customer. I'm also happy to say in spite of some of the negative chatter I've read on line my Land Rover Discovery TD has never caused any significant issues, it's been reliable and a pleasure to drive. Thanks Kevin and Willis!

mike b

Willis on the buy side has been fantastic but we had another problem with service. Our vehicle was scheduled to be picked up by 10:40 am. We didn’t hear anything until approximately 1:30pm when we received a call apologizing for having to cancel our appointment. I was in shock and asked what she was talking about. Turned out someone forgot to call me to tell me they didn’t have a loaner and that they had to cancel. I would have been completely ok with changing our appointment because of the loaner but no one called until 3 hours after my car was supposed to be picked up. Communication is key. They did locate a loaner and flipped out the loaner later in the afternoon. The work they performed was very good.

Frank Finesse

Willis Infiniti delivered an incredible amount of etiquette. The work done on my vehicle was premiere & the attentiveness was phenomenal. They're work-ethic & customer service serves well with strong integrity. I highly recommend them.

Holly Tjaden

We can not say enough Wonderful things about our experience with purchasing 2017 Escalade! The process was very easy and not overwhelming. Everyone we encountered during this process was helpful and excited for us:) We would highly recommend Willis Auto to anyone who is wanting a complete package for a car buying experience! Thanks again for making today special for us!

Julie Kobernusz

We recently purchased another car from Willis with help from Todd Lee. Todd is there every step of the way and makes sure we have all of our questions answered. Todd is available to help with all lines Willis sells, so be sure to look him up! And Todd is great staying in contact over the years to keep us in the loop on other opportunities. I promise, you will not be disappointed!!

emily w

Willis Volvo is run by employees who actually care about their customers. I have had the pleasure of working with Austin and Lisa from sales and Steve O in service. Lisa and Steve helped us arrange a repair. I don't know the name of the mechanic who fixed our Volvo but they saved the day. Quick diagnosis of the issue and Willis stocked the part we needed. Due to Covid supply chain issues we bought from an out of state certified Volvo dealership. We were treated like loyal customers of Willis and that is who we will be from now on. You can count on top notch service and prompt reply from these professionals. Buy a vehicle here and/or get one serviced here. You will be very satisfied and be well cared for along the way.

Tony Kline

We just bought our third car from Willis and Todd Lee. Couldn’t recommend him more - we had the best experience with him 7 years ago when my wife was looking for a used car by herself and was treated the same way that I’d expect a new luxury car buyer to be treated. We’ve bought two new cars in the last year and had that same experience - a pain free process where we felt valued and left felt like we got a good deal for a vehicle that was more than we were hoping for, but in the price range we were looking for.

Beth Betz

Trustworthy reputable dealership! They had the most fair pricing in town, offered what I expected for my trade in, and provided exceptional customer service! Brad Bauman is a fantastic sales person and took very good care of us and Dylan in finance was simply wonderful! These two represent Willis well and have earned our families business!

Kodjo Adzanoh-Passah

Willis Automotive is where everyone should be buying there new car... believe me you'll never be disappointed with this place.

Denny R

Ross Marshall did an excellent job in putting my deal together and very happy with the experience. Thank you

Maria Hackett

I worked with Micah Westrum and Tom Timmerman on the purchase of a used vehicle. They were great to work with! I went in to test drive a specific vehicle and when it turned out to not match my needs they spent the time to have a discussion with me about what was important to me in a vehicle and provided several options for different vehicles that would meet those needs. I always dread shopping for a vehicle because of the typical sales pressure but there was none of that with Micah or Tom. They were able to work around my husband and I's crazy schedules to fit in test drives for a few different vehicles and after two weeks I now have a car that meets my needs that I love. If you're looking for two great guys to work with when looking for your next vehicle give them a call!

Jessica Hysell

We had a great experience with Willis Auto! We will continue to do business with them!!

Tom Gates

An outstanding dealership. No pressure and very helpful. Made purchasing a vehicle easy.

The Car guy

I left a review on cars.com basically saying the buying experience wasn’t “bad” on my most recent purchase there (that salesman was actually pretty good!), but I was disappointed on a safety issue I’m having with the car and how when my other “primary” sales person was notified about it they just said “I’ll make note of it on the file”. What does that even mean? I get it is an “as is”sale, but I guess I hoped for something more than that especially since I have done a bit of business with them over the last couple years. I am also disappointed at the low ball offer on my trade in towards the vehicle I have on order. Maybe they put in the wrong trim level? I have purchased 3 vehicles here, sold 2 vehicles to them and currently have brand new one on order. The dealer’s response was to call them, but the generic number was left with no word on who to actually talk to. Edit: I would like to edit this review from a 3 star to a 5 as I have spoken to Matt and he handled my concerns and was genuinely a pleasure to speak to both on the phone and in person. Really the way they handled this shows me they really are worthy of my current and future business, as a result I am still purchasing the car I ordered and I would have zero issues with doing business with them in the future. Thank you Matt Sokolowski and team!

Bill R

I had a good experience there. No hassle, no pressure, they presented their offer, and it worked out for me.

Mary Thielke

Everyone went out of their way to help me choose a Lexus. I used Steven who sold my daughter a similar vehicle. He was attentive to my needs. Bill and Steve were also very attentive and quite charming. Juan helped me decide what needed to be done for my exterior and interior protection. Thank you so much. Mary Thielke

Larry Sloan

Our experience was excellent. The sales reps were knowledgeable, friendly, and eager to answer questions. We we handed off to Bryan and I felt him to be sincere and genuinely interested in our needs and wants. We would definitely buy from them again!

Jared Horras

Anthony at Willis Automotives in Ankeny was great! I had a lot of changes and new developments as I tried to purchase a car there and Anthony was with me every step of the way. Even at true final purchase day when he was out sick he was in touch with me via cell phone and made sure I was taken care of by a great colleague of his. Definitely a 5⭐️ experience!

Robert MacDougall

I don’t normally leave reviews but this time I just had to. I have purchased many cars over the last 40 years and have dealt with many cars sales people, which has not been good or enjoyable. The two buying experiences I’ve had through Willis Auto (Dylan Landess) in Ankeny and Waukee have been absolutely outstanding. The treatment my wife and I received was respectable, honest AND enjoyable. If you’re ever looking for a car or are in the process of looking, give Dylan and Willis Auto a call. Your eyes will be open to what car buying should be like. You will feel like you’re a client and friend rather than being taken advantage of. They have my business forever.

Do Right

Recently purchased a Nissan from Willis in Waukee, salesman was Bryan. We had a problem with the battery the first day of driving the vehicle which happened to be in the freezing weather. Bryan made it possible that by time we were off work to have AAA come to our home and replace the battery. Since then no problems. Very pleased that he went out his way to help us out and will be going there again for our next vehicle. Thanks Willis, Bryan. You rock...

Mary DeBolt

Susie Baldwin sold me my dream car. I had originally driven down to look at two different cars, but when I saw what I wanted she didn't miss a beat. She shifted gears, (pun intended) and hung right in there with me through the process. She was friendly, adaptable, and made the experience fun. Great Salesperson!

Sean Gillett

We purchased a certified Lexus RX350l from Willis. Before purchasing we were undecided on what 3rd row SUV we wanted. They let us take home and drive 3 different vehicles to test. At no time did the sales ever call bothering us on how we liked what we took home. After purchasing the finance was short and simple and the technology person was top notch as well. Best vehicle buying experience ever!

LaRon Garlock

Willis automotive was excellent to work with when we bought our new car. The salesman and all others involved were very professional and well informed about the product they sold. They were not pushy and gave us a great deal. Their follow up after the sale was also top notch making sure we had no questions or concerns about our car. They also asked how we liked our new Cadillac and we replied “awesome”! I feel in the future if we have any problems or issues with our car, Willis will take care of us. I would highly recommend them to family and friends.

Jami McCann

The minute we walked into Willis and met Michael O'Leary we felt comfortable. He spent basically his entire day with us driving several different cars. He was very patient with us and very knowledgeable about all the cars we looked at and drove. We ended up purchasing a 2022 Volvo XC60. After all the papers were signed and the deal was done, we were told that there is an issue with Volvo's software and Android communicating so I unfortunately won't have remote start until they get that worked out. I really feel that this should have been told to us before the deal was done. Not a huge deal, and probably wouldn't have been a deal breaker but we felt duped. We were hoping we wouldn't have that feeling with Willis as we have with previous dealerships. We also found after purchasing vehicle that the bottom of the car was completely packed with road salt. I've never seen anything like it. There's already surface rust forming. We power washed it with hot water and I'm religiously getting car washes with under body wash. I know that this probably isn't Willis's fault. It was likely caused by transporting it but I am afraid of the amount of rust I may have after a year or 2. I think maybe Willis should put the transported vehicles on a lift to make sure they are salt free underneath. All in all, I am very happy so far with my Volvo. Still trying to learn all of its features which are great! I would recommend Willis to friends and family.

Josiah Rowland

They helped me find a vehicle that fit my needs, and they were quite friendly and helpful.

Chad Traver

I absolutely love this dealership. I recently bought a Volvo XC90 and wanted a good once over. They were friendly and upfront. The dealership could have charged me for items but they were again upfront and transparent. Willis has my business as long as I own my XC90.

Bill Brown

This is our second car we’ve purchased from Susie Baldwin. She’s not only fabulous to work with but really took the time to listen to our needs. Thank you Susie for a wonderful experience. I highly recommend Willis Auto. We love our Lexus!!!

naomi birech

Exceptional experience I have ever had in my life. Professional staff and really honest and honest. Bryan was extremely helpful and made my car purchase so easy and smooth. Highly recommend this place. I would go back again n again if I need a car again.

David Mohler

I worked with Willis after I contacted them through an online listing for one of their vehicles. Their virtual assistant confirmed my contact information within a few minutes, and I had an appointment set within two hours of them opening up. I met with Blake Warlop and he was fantastic to work with. He answered my questions, gave me time to consider my options and wasn’t pushy. The Willis dealership is a fairly standard setup and since I was trading in another vehicle and financing, there were a couple hand-offs between people. Blake guided me through the process and checked in regularly. Jamie handled the financing piece and was friendly and personal in his approach. Overall, the entire experience took about three hours of my morning, but I ended up with the vehicle I wanted, the options I needed, and an overall pleasant experience. The Willis campus is fairly large and has several buildings. There was some signage, but it was a little confusing knowing which building to go in when I arrived. Pros: -Friendly people -Plenty of options -Good financing options Cons: -Confusing building and limited signage -Traditional approach of “let me check with my sales manager”

Fredric Haberer

The MINI of Des Moines (Willis) people are excellent. Their facility is clean and comfortable, with free beverages and WiFi. Service Advisor Jeremiah and techs are friendly, knowledgeable, and easy to talk with. They always leave my MINI in excellent shape -- clean and ready to go in quick order. HIGHLY RECOMMENDED!

Pam Ballard

I love this pick up and return service so much ! It works for me since I broke my leg! My car was clean and Lewis was the most sweetest and I appreciate his true compassion! I know he is busy but took the time to talk to me! Thank you

Dale Hoppe

Don in Service was spectacular. We were greeted right away, and after describing my vehicle issue, he had a potential solution already addressed. He was quick to get us checked in and out, and provided a loaner to get us on our way. He text me throughout the day to provide status of the repair. First time dealing with Range Rover service at Willis, and they are TOP NOTCH!

Southwest Iowa Dental Associates Inc

I had an issue with some paint peeling off my 2018 QX80. Matt was exceptional, he stood behind this and I needed to tout them on their customer service. I am also a business owner and I know that customer service is a top priority. Thank you to Matt and the staff at Willis Automotive for standing behind their product and making things right. I greatly appreciate it and will recommend this to family and friends.

James S

Set my appointment with a 3 min. phone call. They got the car in no problem, then drove me home. Picking up the car was pain free, and man did it shine. They did a great job. I only got the exterior detail package, but even the complimentary vacuum and wipe down of the inside was great. Very impressed with the service.

Brad Puls

Great buying experience at Willis. My salesperson Nathan was awesome to work with. Very knowledgeable about the specific makes and models I was interested in, also very accommodating and flexible through many weeks of test drives. Which in the end resulted in finding me a vehicle that fit my needs, had the options I wanted, and in my price range. The F Pace is awesome! All the staff at Willis are professional and courteous, very willing to assist. Special thanks to Nathan in Sales, Jason in Accessories, Bill for setting me up online and providing guidance through all the options, and Charlie in Finance.

Karee Vernon

Loved my buying experience with Willis. Sean Aden, my sales person, was very laid back and enjoyable to deal with, and was very up front with information and numbers. Having my new car waiting for me in the showroom was an added bonus! They also took a lot of time explaining the features to me, and knew my previous car, so were able to explain the differences. Would definitely buy from them again.

Erin Christensen

They are always so pleasant and nice. Go out of their way to make the experience as best as possible. If I have a question on how to use something (dvd player) they look up YouTube videos to send to me with instructions on how to use it. They are amazing and I’m afraid that I won’t ever own a different vehicle from anywhere else!

Laurie Mardis

Willis does a great job with service. Michael is very responsive and keeps me well-informed. I love the convenient pick up/drop off service - makes my life easy!

Jess Streif

Willis repaired my Tesla 3 after it was rear-ended. The work quality was excellent and Cory got in touch every week or so to give an update. Parts acquisition was very quick (within 2 weeks) and even when a part arrived damaged, they had it replaced and installed quickly. The car even had a full charge when I picked it up! They set me up with a nice rental for the 3 weeks they had the car. Insurance filing was painless even though the other party was responsible. After my initial call to my insurance, everything else was taken care of for me. If you own a Tesla (they are currently the only Tesla certified body shop in Iowa), or live in the DSM area, I cannot recommend Willis Collision Center enough. They are awesome!

Vincent Asige

Top notch service. My ac was not working properly on my Jaguar f pace I made an appointment which fell on my birthday. They asked me if I needed a loner car since I was driving from Cedar Rapids. I said No. I got there a day before my appointment and the morning of my appointment the sales guy (Jack) who sold me the Jaguar called me to wish me happy birthday. I was so shocked that he went above and beyond to do that. During the appointment I changed my mind and wanted a loner car, they did not have one but because it was my birthday and I was checking out of the hotel, they did all they could to find one. My cabin filter was blocked (picture) and Sanin Sinanovic replaced and made sure all went well. Thank you all. My ac is working well. They made my birthday spectacular.

Bill G

Talked with Jordan while I was here. He was totally professional and courteous - not pushy, at all. I will not buy a car from a pushy sales person!! As a matter of fact, I ended up purchasing a vehicle from Jordan! Infiniti makes a beautiful luxury automobile ... go have a look. Ask for Jordan!

Kristin Edwards

Update: over the last 18 months my experiences with the Willis service department have been excellent as well. Dan Berry was very helpful and responded quickly to my emails. I will continue to service my car at Willis. I had the most fantastic experience at Willis. This is the second car I have leased from Brian Clark and he was wonderful to work with. He continued to answer questions about my car months after I leased it and I was so excited to work with him again on my most recent lease. Everyone that I interacted with at Willis was great, very knowledgeable, no pressure and no hidden or last minute surprises. I'll continue to come here and lease from Brian for sure.

Melissa Wunsch

I purchased my Volvo from a different dealership and wasn't happy with the service I received from the git go. I decided to give Willis a try. From setting up my service online to the actual servicing of my Volvo Willis Automotive is TOP NOTCH. Their service department was the best I've ever dealt with. I highly recommend them.

SS S

I've just moved from LA, and on the day I arrived to Willis Autimotive (Mini), Donna helped me out with purchasing and Danielle helped me with the financials. They were both superb and overwhelmingly helpful. I was able to drive out with my new car that day with a great deal and service. Also, all the other employees were super nice and friendly. They've also provided quick responses for any inquiries, and received real time updates I needed afterwards. Also while I was waiting, they all provided me with all sorts of information I needed to settle down quicker. I've never experienced such a dealer in United States. Best place to purchase, lease, do anything related to cars. I hope they all receive plenty of commissions or bonus for their extreme service of customer satisfaction. Thank you again, Keep up the reputations:)

John Shultz

The entire buying experience for my 2019 Hyundai Elantra was very smooth and professional. My salesperson was knowledgeable and treated me with the respect a customer should expect. I had to finance my purchase and the dealership seemed to work for me without being pushy or condescending in any way. All in all, this was as favorable of an auto purchase as I have ever had. I would highly recommend Willis Auto be considered for your auto purchase.

Shyanne Cooley

Took my mini van in for a full detail. It looks brand new! The leather is soft again and smells great. No complaints!

Brenda Vestal

I brought my car in for an oil change and for the appropriate maintenance for the mileage. I also had my car detailed. They did an amazing job, as always. I bought my car from this dealership. Jeremiah and everyone in Mini Service have always gone way above and beyond, keeping my car in such great shape. They never disappoint and they always impress me and my husband. They are the best.

Connie Beck

We are very happy with the SUV we purchased from you. Jack from Willis Auto was absolutely the best car dealer we've ever dealt with. He was so professional and constantly tried to meet our needs. Things kept going well in the car purchasing process. We would hope to have him as our salesman again in the future.

Curvin Larson

Hands down the best experience I've ever had at a dealership. Everyone I worked with at Willis was fantastic. I had a terrible experience at another large dealer just a day prior and Blake and the rest of the staff at Willis completely restored my faith in car dealerships. From their knowledge of the vehicles I was looking at (which were used and different Makes than what they sold as new) to their willingness to negotiate to make the deal just right for me, they were absolutely wonderful! I will highly recommend them to friends and family looking for a new or used car.

Phensy Pane

I have my auto fixed at Willis Auto Collision for the first time. They did a good job in scheduling, repairing, and keep me informed on the progress of my repair. They prepared auto rental and contact the insurance company themselves, so I didn't have to do anything much. Super fast and easy to get in and out.

Keith Narr

I used Willis Automotive for the first time via purchasing a vehicle through my credit union. This was also the first time I've ever purchased a vehicle "sight unseen". I must say that Willis did a better job of screening the vehicle than I would have done in person. I'll definitely use them again based on this excellent experience the first time around. Their commitment to keeping me informed as the process progressed was above average as well.

Demond Griffin

Willis Automotive has provided, by far, the best experience I've had with an auto dealership. I've never once purchased a car from Willis, however I've had 2 different vehicles serviced through them. My experience with other dealerships that provide service has always been poor and their pricing way off base. This is just not the case with Willis. Their pricing is on par with other mechanics and Willis is not out to rip you off and suggest services you don't need. They're honest and fair. That's what I appreciate most about Willis. I previously owned a Mini Cooper that I had serviced through Willis. This was about 5 years ago. I worked with Jeremiah in their service department. He was top notch. A true professional, and always sought solutions to benefit me, the customer, not the dealership. I now own an Infiniti and have been working with Nick. I was a bit disappointed at first because I realized I couldn't work with Jeremiah, but Nick provided the exact same high level customer service as Jeremiah. This consistency with high level customer service solidified my belief that Willis' hiring process is geared towards finding good people that want a good job helping their customers. Willis only wants great people to handle their customers because they want the best for their customers. They aren't looking to pinch customers, or nickel and dime them and provide fake service reps to with a sweet song and dance. Willis seems to put great emphasis on hiring good people and training them with a consistent message of "do right by the customer". I have referred several people to Willis for service work and they all tell me the same thing. That Willis was great to them and they provided a fair evaluation of the vehicle and didn't try to load on a bunch of unnecessary repairs to increase the bill. They address the problems with a fair and reasonable approach. So to Willis, Jeremiah, and Nick, thank you for your excellent customer service and providing superb experiences each and every time I've used you for service. I will look to Willis in the future for my next car purchase and will always use them for servicing my vehicles. Thank you!

Patty Boesen

This was a great experience for me in view of the fact that i haven't bought a car for myself by myself in almost 40 years! I can honestly say the treatment was wonderful and it went very smoothly. They were very thorough and respectful. I am now a full time Willis customer. Thank you to all that waited on me and I love my car!

ROCKSTAR satellite

Best Car dealership around! The only local dealership to rock the auto show! Best cars, best staff, and to top it off The Best LOCAL Ownership!

Laura Eakin

Our entire experience with Willis Automotive far exceeded all expectations. We purchased our vehicle remotely and through each step their sales, management and finance department was exceptional to work with. Roschelle (sales) was friendly, not pushy, informative and worked to get us the best deal. Jack (manager) was kind and very helpful. Danielle, in Finance, was excellent through the process. Every team member we worked with was incredible and our vehicle is a dream. I HIGHLY recommend this dealership and the wonderful team members that belong to it.

Aaron Graham

Very pleased with our experience at Willis Automotive. We purchased our vehicle sight unseen, but felt completely comfortable working through Anthony Perry to be sure all of our boxes were checked. Kurt Larson was extremely knowledgeable and helpful, and the finance team was fast and courteous. Thanks to all for the very smooth transaction.

Jeremy Hughes

It's always a pleasure working with Willis Automotive. We've been taking our Mini there for a number of years & have never been disappointed with the service & customer service.

Dentin Bond

faraz did an amazing job helping me find my tesla and teaching me how to use it and enjoy it to its fullest, thank you again faraz

Cindy Schwartz

I have taken my car to Willis Auto 2-3 times since we purchased it Dec of 2018. They are always very prompt and my car is ready when promised. I would give 5 stars for this last service appt but this time the communication wasn’t as thorough as usual and the service rep was not available when I picked up my car so I was unable to get answers to some of my questions. Also, I requested that all communication come through me and not my husband who was traveling at the time and still messages were all sent to him. My car’s actual service and repair seem to have gone well. My first 15,000 mile service was more expensive than expected.

Jane Hemminger

Bad and Excellent service rolled into 1 experience. Have a Volvo that I ordered a protective front coating for as well as a custom fit seat cover for the back seat. I called and emailed the parts manager 3 times and couldn't get a response. Fourth try I spoke with a parts person, Ryan, who was very willing to help. Stated they couldn't get the car cover I wanted but when I gave him the Volvo part # he was able to locate it. Was also told 2 times that the protective front coating was a 20-30 minute job so planned for that when I booked the appt. When I checked in there was no mention of time or offer of anything, after an hour I asked a second gentleman in the service area about the car and he said "oh, that's a 2 1/2 hour job minimum." When this second service person saw my frustration with that information he offered a loaner car and delivery of my car to my house by the end of the day. So thanks to Ryan in parts, the gentleman in service, and the nice gentleman who delivered my car for really good experiences. I think great service is a goal but it isn't quite there yet.

Brenda Miller

Outstanding! I’m so glad I bought my car at Willis. Tom and Micah were so helpful. They were instrumental helping me make the right decision for me.

Janet Krengel

9 Mini Coopers later and Willis is still the BEST there is! Truly. We've gotten marvelous service, Jeremiah Rocks, and excellent financing options. Willis has even covered my rental car costs when a part was delayed! They are honest, reliable, and enjoyable people. Shop There!

Kenna Marple

Since purchasing my vehicle in 2015, I have been treated to the best service possible. Don-Patino Hayes is my personal service liaison and he is fabulous. Here's my experience from start to finish: 1. For any servicing reason (emergency or routine) you get a valet who drives to your home, picks up your car, and leaves a loaner. Loaners are always available. Further, you have a tracking app that lets you know when the valets are coming and where they are in the process. 2. Servicing is swift, right the first time, and you're constantly updated on the process. 3. When you go in to pick up your vehicle and pay, my dedicated liaison, Don explains in detail what is happening, knows my car and my usage details inside and out, and talks to me about what may need to happen in the future. Where possible, Don looks to save me money and is always on top of any coupons or servicing details. He was also instrumental in helping me through my warranty transition. I've owned many cars in my lifetime and I can truly say that Willis has earned my business for life. I've never had such fast, friendly, attentive service before or since. Use Willis with confidence.

Adam Brinkmeier

Best service department that I've ever worked with. Honest and timely.

Julie Sanders

I bought my first vehicle from Willis 6 years ago. I feel like a pampered princess. They wrote the book on service. The extra perks, picking up my car to be serviced if preferred, a loaner car at my request, willingness you work with me on price, convenience etc. I’ve bought a lot of new cars in my life time but never experienced service like Willis before!

Tim Guion

Had a new salesman did a very good job

David Manley

Mike Modlin and staff did an excellent job assisting us in extremely desperate circumstances. They are the epitome of serving the customer and we are sincerely thankful for everything they did.

Sung Kim

I had a very pleasant experience buying Lexus RX. Sales person was polite and nice to talk to. Their service was great. It made me want to buy all my future cars from Willis auto. I will always look at Lexus, Range Rover, Jag, Cadillac before other brands mainly because of their amazing demeanor and customer care. Thank you.

Cayleen Kirsch

“Everyone at Willis was SO KIND and in no way pushing you to buy from them (like most other dealerships). Austin Parks was fabulous and worked for hours to get me into the car I wanted and needed. Absolutely phenomenal service. Another great thing was when Austin was unavailable, everyone else was willing to help out. The people of Willis made me feel like I was a part of their little family and they treat everyone that walks in the door with full respect.” Almost a year later and still the same great service and people! Austin was great help once again!

Shannon Emmons

I chose to lease a brand new MINI from Willis not only because of their fantastic and outstanding customer service, but also for the quality of their employees and products that they have. When I first showed up, I was met with a smile, however not a handshake due to the COVID-19 precautions that Willis was taking. I appreciated and understood their precautions around the pandemic. While I didn’t get the typical handshake, they put in extra effort to make sure that I understood each measure they were taking to keep me safe as a customer as well as keep their employees safe. As a younger person going in to start their first lease, each step and process was explained to me in detail and my questions were answered in a way that I could understand it. Todd Lee, my car salesman, made sure I knew what I needed when coming to pick up my new car, and what to expect as far as time spent at the dealership. I couldn’t have asked for a better experience when leasing a new vehicle. I felt appreciated, taken care of, and respected throughout the entire process. I even traded in my prior vehicle. This was something I had never done before and the offer price was explained to me, and my questions were answered when talking about the value of my trade. Overall, I would 100% recommend anyone who is searching for a new vehicle to start at Willis. Even if you’re not in the market for a new vehicle, they have a wide variety of used vehicles that they’d be happy to show you. My brand new MINI Countryman S ALL4 has exceeded my expectations. Thank you to Willis Automotive & MINI of Des Moines!!!

Gary&Beth Graber

I was very satisfied in dealing with Willis, their sales person-Donna. She went out of her way to make the experience enjoyable. I was treated fairly, got the deal I wanted and the support team getting me out the door was also better than expected. The phone call after the purchase was unexpected to insure I was satisfied.

Johnny Xayamath

Worked with Blake over at the Mini Cooper building and ended purchasing a used car that same day. Only improvement overall would be I guess making sure that I ended up at the right building at the first impression, the campus is really confusing, but they got me in the right direction pretty quickly. I received genuine and sincere A+ Service overall, kudos to the whole office staff. Additionally, my sales representative...well he deserves a special mention. Would definitely recommend working with Blake, he’s very friendly, knowledgeable, and very patient with customers, example: my purchase as he helped me choose based on which vehicle would work for me, and taught me a few things on the area as well. I was especially wowed when he called months after the transaction and wished me a happy birthday, in today’s culture was unexpected. I know I made the right choice in working with Willis Auto. Definitely appreciate the hospitality, and the not pushy experience that I got from other places. Thanks to Blake and the team.

Daniel Mendrala

These guys were great. Professional, clean, hassle free. I didn't feel pressured into anything I wasn't interested in, and they handled everything very smoothly. We just moved to Des Moines and I had other dealers feeding me lines about not living in the area long enough to secure decent financing, NOT AN ISSUE HERE, they even set me up a little under my budget. I've been telling anyone interested to check them out. Good prices, good service, and friendly. My family has bought 2 cars from them now and we've been very happy with the process. Thanks to everyone who worked with us! Keep it up!

knoxwrestling

I’m a big believer in providing excellent customer service, especially if you’re in the service industry. So I have to say they provided EXCELLENT customer service. Friendly faces and very polite. They replaced airbags that were recalled and what I had expected to take three to four hours only took them nearly two hours. They even had time to give my vehicle a quick wash, wax and vacuum. I would highly recommend this dealership for a future car purchase and service. Worth the two hour drive I had to make to get the airbags replaced. Wouldn’t think twice if I had to make the drive again for some other issue or concern. Way to go Willis Auto Campus.

josephine wiklund

Great service and care about customers. I got a great deal on my 2019 Hyundai Elantra and when got rear ended a couple months ago I had it taken to here to be fixed. They did a great job and Mike was great at keeping me updated on progress.

Jim De Jong

The sales department at Willis has always been very helpful and courteous. I have been purchasing cars from them for several years and will continue.

Lisa Long

I cannot say enough nice things about the service received at Willis Automotive! From the customer service team to the detail team, everyone was polite, professional and friendly. My car looks like new! I will recommend detail service at Willis to my friends and I will be back ! Thank you for a job well done!

Rick Phipps

The staff was friendly and when dropping my car off at the appointed time and assured they would call when finished. We never received a call and ended going to check on the car since we were in the area and it was finished. Even though it was a simple reset of the TPMS, the car was washed and delivered to us. Great experience and will be back for service in the future.

Paul Jackson

We were a little discouraged when our new to us Volvo had fluid dripping under the front of the engine. Our trusted local mechanic said it needs to go to a Volvo service. So glad we took it to Willis; they handled all the details of the warranty and contacting the seller and made it such a great experience for us Dave Barry was so good to work with

LJ Johnson

Went for an oil change and tire rotation and asked them to check my shocks because I had been hearing a clunk in the rear when going over rough roads. They looked and looked again and determined the clunk was with my trailer hitch and didn't charge me a thing. Most people would be shy to ask a service station to "look for something wrong" but I know Willis and they always do the right thing. The waiting room, as always, was very clean and easy to social distance in. WiFi is high speed so it's easy to get work done while I wait.

Gloria Dixon

Great service & response. Team knows their stuff, and are willing to help. I am blessed being a widow to have them talk me through my vehicles needs & options.

AE M

The Willis owners are top notch. I bought a used (2019) car and after two months had a problem that my salesman said wouldn't be a problem. I know I bought with an (as is) warranty but trusted my salesman. After I contacted the owners the problem was taken care of RED CARPET style. I would 100% buy another car from Willis auto. They have the best repair shop. Ryan from collision was the best. He treated my like I've never been treated at a car dealership and Ali from loaner cars was so friendly they took a bad situation and made it amazing. Thanks

Deanna Johnson

Phenomenal service! The valet service s wonderful for those who don't have the time to get their vehicle to them. They will send someone to pick your vehicle up, service it and bring it back the next day.

Diane Sexton

Great service! Jerrah was helpful and kind. Had a loaner for 4 days - greatly appreciated. I trust the technicians did exactly what my paperwork says was done. I work hard for my income and spending it on a car is sometimes hard to do. But I knew it was necessary to prolong the life and efficiency of my vehicle.

John Dunkin Jr.

Upgraded my Cadillac a couple weeks ago and couldn’t be happier with Willis! I looked around the Des Moines area to consider all options but Willis quickly rose to the top and became my only choice. I scheduled a test drive and it was nothing but a positive experience once I walked in the door. Steve was outstanding with his superior service. The office/showroom vibe is very professional and the lot is filled with the finest vehicles. Their service is top notch. Next time I need to upgrade there won’t be any looking around, I am going straight to Willis. Great job everyone, you earned my respect and loyalty. Most importantly, it feels wonderful driving the new Cadillac. Check this place out on your next car shopping voyage, you will be impressed!

Corey Johnson

Willis is known for their exceptional service. This experience was no different. We brought our certified vehicle in for scheduled maintenance. They were prompt, courteous, had a loaner ready and waiting. I live three hours away so efficiency is important to me. This is my third purchase from them and will likely buy again. Great service!

Jason Vang

Willis did an awesome job with my rear bumper. Organized the job through Nationwide and was able to get a quick turn around in time for my trip. Kory was great and communicated with me each step of the way. After the work was done I was even more ecstatic about how Willis cleaned my floor mats for me as well. It’s the small things that matter. They were dirtier than dirty. Thank you for great service!

Babatunde Agbaje

Excellent Customer Service. They have Loaner Cars available for your convenience. They also have readily available free shuttle rides to and from the Dealership. They will also do free pick up and delivery of your vehicle anywhere in Iowa I think. You pay more but you get better service. Very friendly and courteous staff. The Lexus Waiting Area is high class. The Infinity and Cadillac Waiting Area is just okay. I wasn't impressed. I guess I'll have to stick with Lexus.

Kathy Sewell

I am very pleased with the service and the friendliness of the staff. My warranty covered my a.c. problem and they gave me a loaner car while they worked on my van. When my van was down, they went above and beyond to deliver my van to me since I live an hr away from the dealership. I am recommending this dealership to everyone. Thank you for your friendly service.

Lisa Gray

Willis was the right choice for us. They helped us find the perfect vehicle for us. The sales man and finance team were so helpful. The only mild down side is its been almost 2 weeks and we are still waiting to schedule our tint but that's no problem.

Justin Mistretta

First off, there are actually 2 reviews here. One for Service, and one for Accessories. Service Review: 5 stars!! Easy drop off and pickup, provided me with all information regarding the car, and ran it through their auto spa at completion before returning to me. Great customer service, very accommodating!! Work was completed in a timely manner. Will continue to use them for future service. Accessories Review: 0-1 stars!! Trying to get some after-market stuff done to my car has been an experience to say the least. After 4 phone calls and 2 email requests, I had to have my service tech connect me directly to them to talk. Accessories sales manager told me to bring it by a certain day and ask for him. Brought it in when scheduled, and he was nowhere to be found. Another accessories tech there that does not even do quoting or inspections for quotes took pics of the car and got my information for what I wanted and would give to their sales people to call me back later in the day. 4 days later and still no phone call. This has been ongoing for about 4 weeks, now, and I'm still no closer to getting it done. If you wanna get aftermarket work done on a vehicle at Willis Automotive, you're probably better off taking it elsewhere because their accessories people are terrible at customer service!! Disappointed, especially after a superb vehicle purchase and service process, thus far.

jtwine01

Willis has been great! The buying experience was top notch and service was equally as good. I really like their service vallet option. They let you know when the driver has left and a map keeps you up to date as to where the driver is at. No drop off or pickup. They did a great job detailing my QX60

Cory Mattson

I had a great experience buying my new Jaguar F-Pace from Willis Automotive. They were easy to deal with and gave me a good price for my trade in and for the vehicle I purchased. I drove down from the Twin Cities because the local dealership was just the opposite. When I trade this one in, this is the first place I'm going to shop.

John Krantz

I had a good experience with Willis Auto’s Service Department. I needed a tire rotation and some repair of minor imperfections on the warrantied wrap that I had purchased for my new 201& Range Rover. I was embarrassed that I actually arrived A WEEK EARLY for my appointment, but Dan squeezed me into the the schedule early anyway and the work was completed earlier than anticipated. Great service!

Dale Frahm

I recently had some repairs done to my car due to hitting a deer. The staff were awesome throughout the whole process! And the work they did on my car made it look like brand new! I expected to be able to still see some sort of evidence of the damage that had been done to my car, but there isn't a thing to be noticed! I will definitely go to them again if I ever need anything done! And I highly recommend them to anyone looking to have work done on their vehicle!

Jane Landes

The service on the vehicle was great, my only complaint was the courtesy shuttle. I was shuttled back to my house for the service and picked back up. The shuttle was timely and fine, except neither driver wore a mask. This made me uncomfortable in a closed environment with recirculating air. I wore a mask and feel that masks should be worn in our current environment to protect customers as well as Willis employees.

Bev Reves

Purchasing a vehicle is usually very stressful but Willis Automotive and its great people made the experience very pleasant. As their "Guest" I was treated royally, they took the time to walk through my new Q50 and experience all it has to offer. All involved with the purchase, Sales Manager, Sales Person, Finance Manager and Delivery Expert, made the experience very special and their attention to detail was superb.. Mr. Willis even stopped to say hello. I look forward to working with them again.

Suku Radia

Willis is consistently the best. I have been a loyal customer for 33 years. The focus on customer service is second to none. My third Range Rover delivery took place last week. I was treated like I was a brand new first time customer. The orientation was exceptional and my questions were answered with a cogent response as opposed to “Let me get back to you.” There is never any high pressure - instead the buying/leasing experience is pleasant and one comes away with the distinct impression that it is always the customer first, not the dealership. Within our community, the generosity of this dealership is beyond belief. Why? Because Rich Willis cares and his two sons are following in his footsteps.

Andye Jones

Willis always has great customer service and service advisor Dylan S is always patient and explains things in complete detail. They’ve always done great work on my Cadillacs and provide great loaner cars if I can’t wait! Love this service department!

Alexa Cresta

I recently purchased a vehicle from Willis and had the greatest experience. Jack & Nate at Land Rover were incredibly kind and helpful with every aspect, question, and continued support. Every other employee who helped in the process was amazing as well. No one was ever once pushy or pressuring. Beyond satisfied!

Kathy B

My experience at the Willis Automotive service department was great. It was easy to make the appointment and the service was done quickly. The service staff is always very friendly and accommodating. My car was delivered to my home clean and secure.

Paul Smith

The service department at Willis was great to deal with. I live in the Quad Cities and arrangements were easy for my car to be picked up and to have a loaner. Communication with Chris during the service was excellent. My car was returned in great condition and with my problem solved!

Aaron Staver

I had a great buying experience at Willis! If you're in the market for a vehicle, I recommend talking to Jeff. He's great at building relationships with customers and made the process easy from the test drive to the day I drove my new car off the lot. Tony was another very helpful person to work with. He pulled out all the stops to help me get approval for my loan. New or used, definitely stop in and visit with them! Thanks again, guys!

Chad Klar

This was hands down the best experience that I have had with any automotive dealership in my entire adult life. This trip was for repair work and I can tell you that every single person in their Collision Department went above and beyond to make this experience something special and did a wonderful job on my vehicle. Now if they would become an Audi dealer, I would give them all of my business. Thank You to each and everyone of you that I came in contact with. You guys are awesome!!!!

designer618

Our Willis Cadillac service experience was exceptional. Willis service advisers are very attentive & polite as are the drivers whom pickup & delivered our vehicle after its servicing. We are very pleased that we have a top flight dealership like Willis to attend to both of our vehicles. We definitely recommend them to all of our friends & family.

Jenny Smid

We purchased a 2017 Chevy Equinox last month. Willis Automotive came through with a good pre-owned vehicle at a good price! The buying process was efficient & professional. The one issue we brought up after the purchase was resolved quickly and completely. Hats off to a Great Family Owned Company!

Traci Malecek

Everyone at the Jaguar Willis dealership was accommodating and very helpful. Had 2 Jags ready for me to test drive when I arrived at the dealership. Buying process was simple and easy and was able to get the payment/price that we wanted. Love buying cars from Willis.

Susan Canfield

I took my Volvo in for its 30,000 mile service. The service manager said it could be a 1.5 - 2 hour wait for the service to be complete. I received an email a little over 1 hour later saying service had been complete! Very friendly and easy to work with dealership.

Steve Douglass

Dealing with Matt Thomas @ Willis Waukee was very smooth, I found the car online through an advertisement was exactly what we were looking for. Checked it out on the website and they provided more then enough information for me to decide to go take it for a test drive. After the test drive Matt did the paperwork and had me approved in no time. We picked the car up two days later due to scheduling on both our parts and it was detailed and they had it looking very sharp! All the paperwork was ready and a couple signatures later we were driving our (new to us) car home! Thanks for a great car buying experience and I look forward to building on our car buying relationship!! Very accommodating to us and our needs!

Ann Martin

My husband and I purchased our second Volvo from Willis Auto last month. Since I only upgrade vehicles once every five years we tend to take our time when picking out a new vehicle. Once again, we found ourselves working with Todd Speck at Willis Auto and very thankful we did. Todd has extensive knowledge of the vehicles and really tuned into what we were looking for. We appreciate his professionalism, his expertise, his accessibility throughout the decision making and buying processes and follow up after the "sale". Thank you!

Shawn Gavin

When I brought in my vehicle for it’s first oil change, I was immediately informed that the shuttle was running behind. I was given a loaner vehicle (at no charge) and told I would receive a text to let me know when my vehicle was done. I received the text a couple hours later. When I arrived at the dealership, my car was washed & ready to go! I have been a customer at Willis for eight years. First with Volvo and now with Land Rover. This is the FIRST time I have been extremely happy with service, beginning to end. Not sure what has changed, but whatever it is, keep it up!!!

Patti O

The ease of having my Mini serviced thru Willis is one of the reasons I made my purchase there. I've wanted a Mini for awhile but getting regular service would be difficult as I live 3 hours from any dealer. I happened to be in Des Moines and purposely stopped by. They told me about their valet service and within 3 months I found and purchased my Mini there. Now, when it's time for service, I make a call, set up the date and go about my business. The valet comes to my workplace, picks up my car & leaves me a nice loaner. When service is complete, they return my car. I'll remind you, I live/work 3 hours away from them!

Jill Davey

I had the best experience at Willis they really listened to me about what I wanted. They only showed me things in my price range and they were very honest on what was best for me in the long run, which helped me choose the vehicle I did. If you go to Willis Austin Parks was awesome to work with kept in the loop with the loan being approved and was there from start to finish. I would go back and work with Willis and Austin with my next purchases of a car. Give them a chance you wont be disappointed.

Thanh Thuy Nguyen

Alexander is amazing. I highly recommed him , he helps me and my brother with our Lexus RX350 ,and made the whole experience painless.Thank you Alexander and Willis.Incredibly honest and friendly. I would refer anyone who wants a very pleasant purchasing process.

Zoë Langford

Every experience I have had with Willis has been excellent. Recently I needed service on my Range Rover and Brian is wonderful to work with and always takes very good care of me. I have purchased 4 new vehicles from Willis and each time I was treated with respect and felt the transaction was mutually beneficial. Willis is NOT your typical car buying, car servicing dealership. Thank you.

Rick Thomas

Amazing car buying experience. The Willis team took great care of us and put us in an awesome vehicle and a fair price. No pressure, just great service. We'll never buy a car from anyone else and would recommend Willis to friends and family.

Pamela Amodeo

I've always had a great experience at Willis Auto Campus. From the time I purchased my vehicle and the last two years during the times I've gone in for service (one minor issue that was handled quickly) I've been 100% satisfied with Willis and, in particular, Dan Berry in the service department. I wouldn't go anywhere else!

Courtney Donaldson

New Volvo owner here, and their service department is FANTASTIC! We're coming over from being longtime Honda/Acura owners and the service department was always a thorn in our side... Not anymore. Went in for an oil change and the advisor took time to explain some Volvo features and just discuss the brand, in general, and how their service shop works. Never felt rushed and the advisor, Dan, was very pleasant and patient with our questions. Very excited to be part of the Volvo family!

John Leonard

Second oil change on my Volvo XC90. Checked the website for an appointment not knowing that they would pick my vehicle up, provide a loaner and bring my vehicle back. Never had this kind of service before so I signed up. I live 2 hours one way from Des Moines. The driver arrived on time, we exchanged keys and he was on his way. I was kept informed of their arrival by text as well as where my vehicle was in the repair process. They promptly returned my vehicle the next day w/o issues. I don't expect this kind of service, but WOW I was impressed at the professionalism, communication and outcome. I plan to do it again for my next oil change. I would highly recommend taking advantage of this service.

Sheila Waller

GREAT experience at Willis! Dan was the reason why. He initiated contact with Range Rover about my repair, was in communication with me during the consultation and then executed the repair in a timeframe that was convenient for me. Dan was professional, friendly and patient during my entire experience. Fabulous service, great experience and I highly recommend....all because of Dan! Thank you!

Karen Kofoed

Great pre-sales and sales experience. After we "signed the papers" the service didn't stop there. A representative from Willis' tech team took the time to explain how all of the features worked in our new vehicle. The sales rep continued to be engaged as well, and made sure that all of our questions were answered. We will definitely return to Willis the next time we are in the market for a vehicle.

David Landwehr

We have always have great experiences and results from the Willis Lexus Service team. This trip for regular maintenance on the LS is no exception.

Jill Hartke

I always have great service at Willis, I feel like they really listen to me when I explain my car troubles. They will even come over to Eastern Iowa to pick my car up if I don't have the time to drive it in. I don't ever feel like they are trying to up sell me. I also like that they will email and text you the repair report with the price and you can accept it right there on your phone and they will get to work. I highly recommend Willis and Don Hayes is awesome.

Becky Parrish

I bought my first vehicle from Willis in 2003 and keep going back because of the personal service. From my sales person, Steve Radke, to the service department with Laurie in Lexus and Jeremiah in Mini, they have all been awesome in the way they've taken care of me. Usually it's just routine maintenance, but when they've had to repair an issue it's done in a timely manner or with a loner car if they've had to keep my car overnight. Steve knows what I like and about how often I like to trade cars and is always available to help me.

Danny Stokes

I have been a Cadillac owner for over 10 years. Willis has always serviced my vehicles and treated me like family. They explain everything in detail and complete all necessary repairs in a timely manner. I would highly recommend them to anyone. Great management team..

Suzette Carter

Mini Service is awesome! When you motor in, you are greeted by name and your work order is ready to review, along with the charges. My Mini Cooper hardtop feels pampered every time she visits. (She even gets a bath!) Jeremiah took the time to help me set up the bluetooth feature so I can answer calls safely. He is great! Wouldn't go anywhere else for service.

Sherri Beiser

Excellent customer experience. My salesperson, Jeff Godwin was attentive and easy to work with. The price was fair and I love my new car. I can highly recommend Willis Used Cars as a place to go

Bo Geigley

I am extremely picky and notice everything - and with that - they did an excellent job on my car. The paint matches very well, and the lines match up on both sides (New bumper and headlight). I was very impressed - they even cleaned the inside of my car. Very friendly staff as well. Definitely would recommend.

Don Weintraub Real Estate Group at Windermere

I purchased a Land Rover and Connor Girkin was my sales rep. As an out of state buyer Connor did a great job of keeping in touch and making me feel good about buying remotely. There was a mistake made that was a discovered upon delivery, but Connor and Willis Automotive immediately responded and worked out a very fair solution that was painless. I would absolutely purchase from Willis again!

Wendy Marckmann

The Willis Auto Body department was excellent. They scheduled my appointment at a time that was good for me. They delivered my car back to my house. The car took longer than expected to repair but they called and let me know how things were going.

Eric Whitver

I live an hour away from Willis. A problem came up and I was a half hour late for my appointment. In addition, I showed up at the wrong building. One of the guys from the Lexus building jumped in and directed me to the Cadillac building. then had to walk back. I was just there for an oil/filter change and tire rotation. The technician checking me in noticed the ABS trouble indicator was lit on my dash. He asked about fixing that problem too. Sure! Turns out it was still under warranty. They were busy and were fitting me in (because of the lateness), but still accomplished everything in a timely manner. During my time in the comfortable waiting room, they came and kept me informed on how it was going and the time left to finish. Overall, I was completely satisfied with the whole procedure and impressed by their professional bearing and friendly attitude. I will be sure to return to Willis for future service.

Amy Recker

Thoroughly impressed with the entire experience at Willis. From Jeremy Lester, our salesman, who greeted us and took excellent care of us and communicated well and promptly, to the paperwork process with Tyler Evans, which went quickly and seamlessly to our “orientation” to our new vehicle with Joe Waller, who made the experience fun and informative. The follow-up after the purchase has been great. The experience has continued after the sale. Very well done. Thanks!

Daniel Bohmer

The dealership and the employee's I interacted with get 5 stars. It is a very nice dealership and they couldn't have treated me better. Everything went smoothly, they answered all my questions and didn't waste my time. One of the best new car experiences I have had 35+ years of buying new cars. However, the car gets a one star. It has failed miserably in meeting expectations. It is the first car I can honestly say I made a huge mistake in purchasing and I arrived at that conclusion within a very short time. I live nearly 500 miles from the dealership and my trip home rates as one of, if not the, worst drives of my life.

Ashley Ayres

I had been looking for a dependable used car for my niece for months. I've bought a lot of cars and just wanted to cut through the red tape and all the negotiating. Roschelle and Danielle were awesome. I found it online, got an amazing price with warranty and they made everything so easy. Very accommodating, friendly and professional. It was a great experience. I would highly recommend them. :)

Amy Kappel

I love working with Willis because they make things so convenient. When it's time for an oil change, they come out to my workplace, drive my Mini back to Willis, do the oil change, fill the windshield wiper fluid, etc., and deliver the car back to me at work, complete with a fresh car wash. I am pretty sure this last time someone even vacuumed the two front floor mats! This is all free maintenance which is included in my lease. It is so great not to have to spend my Saturday afternoon or something, sitting at a dealership while I wait for my oil to be changed. Thank you, Willis!

Mac F

I took my new car in to have a clear bra put on. Since I would be at work I left it for the day. The facility is clean and professional looking. Scheduling an appointment was easy and straight forward. As for the workmanship the bra was installed satisfactorily. My knock on the rating is how the vehicle was returned. It's a manual transmission sports car and has a six way manual adjustable seat. Every setting was changed on the seat, the transmission has a setting for synchronization (I have it off, it's turned on). The car only had to travel 15 feet to be worked on. It shouldn't be out of 1st gear, nor would it require drastic changes in the seating for someone who is 6' 4" My best guess is some big guy wanted to see if he could fit in the car. This is NOT a demo car, a loaner, etc. If you want to find out. Go see the dealership and stay out of my car!

Barbara Camacho

We had a wonderful experience at Willis! Anthony Perry did an amazing job, he helped reach our car needs and went above beyond for us while we were buying our car. We recommend everyone to buy there car here!

Sarah Naberhaus

I bought a used Ford Escape here, and it was an excellent decision. The team made it simple and went out of their way to help me make sure it was the car I wanted. Very happy with my new car! I worked with Steve Radke, and he was awesome!

Kathy Mendel

We found a great car at Willis and are overall happy with the purchase. The only thing that surprised us was that they added door edge guards and paint protector that raised the initial purchase price. They did repair some issues with the car for us, and we were impressed with the high level of service.

Billie Broich

Last Friday I was visiting in Grinnell and my car battery died. When I finally got it jump-started, I drove directly to Willis Auto. Although I didn't have an appointment, Quentin Downing and the service team worked me in and got a new battery installed. Bonus 1: they also washed my car! Bonus 2: since it was lunch time and they were working me in, I asked if there was a nearby restaurant. Quentin gave me a good recommendation, just across the street, and it was a delightful way to pass the short time it took to replace the car battery. Thank you, Quentin and the Willis team - you all are wonderful!!!

Jeff Brown

Just did business with Willis Auto yesterday and I had a great experience with them. They treated me like I was gold the whole time I was there, from the time I walked in to the door and left in my new SUV. Glad I tried this place and we will be back when my wife needs a new auto. The only bad thing I can say is when I was signing the loan papers, I noticed they charge a fee for document preparation, maybe all dealers do this so I am not going to hold it against them but I would think that's just part of getting a new car.. filling out paperwork and don't think the customer should be charged for that.

Joan Jesmer

Willis makes me feel so special. The staff at Willis truly cares for their customers. I pull into the service bay, I am greeted and within minutes have the loaner car I requested. Not only is the car well serviced, it is washed. Thank you Willis for being an example of what class A customer service should be.

Frank Bonish

I am glad I went to get my car fixed.. The battery that was replaced kept me going thru the coldest part of the winter. Very happy with the service I got. I had a tire fixed that had a good size screw in it. Not sure where I drove over it but the Willis team at Mini took great care and very quickly fixed the problem,,THANKS!!!

Nikki B

Receptionist was so nice and helpful! Had an amazing sales person in Ankeny that rocked and a dud in Waukee that cost them a sale. And because Waukee is in another county, we couldn't transfer the car to Ankeny to buy. Bought elsewhere because of the dud, I refused to buy from someone who had no hustle after dealing with her in Ankeny

Cassie Freml

I always grumble when it’s service time for my vehicle, but Don Hayes always takes great care of me and makes sure I don’t have to stress! Don will answer any questions and have a conversation about what’s going on with your vehicle instead of just reading off a checklist. He’s also great at updating his customers regarding possible delays in the service department—never anyone’s favorite time, but I always appreciate working with him!

Ashlie Baldwin

I loved working with Willis Auto. They really know how to treat their customers. I bought my car on 2/25/16. When talking with Jamie I didn't feel like I had a car salesman in front of me. Everyone I talked with was honest and truthful. I personally plan to only use Willis Auto from now on. I hope your experience is as great as mine was!

Chad Kiley

I just bought a kia Sorento from here and from the second I walked into that store I was taken care of and then some. Dylan is who I worked with and was awesome. I wanted to look at a car he got the keys, I told him my cap and I think I got the best suv with lowest miles they had. He took care of everything. Best part if you need maintenance done they will come and pick your car up anywhere in iowa if you buy from them . THANKS AGAIN Dylan

Wendell Best

Took my old Volvo in to get fixed and they treated me and my car well. The repair bill was exactly what they said it was going to be so no surprises! Kevin took good care of me in the service department and was really good about returning calls and keeping me up to date on the cars progress. This all made for a very painless, very painless experience and would feel confident to take my car back to them knowing I am not going to get hassled.

Kathy Timmerman

I just entered into my first lease ever on a Mini at Willis. I was unsure of which model would best suit my needs and had many questions regarding the finer details of leasing. Derek answered all of my questions and really could not have been more helpful. None of the pressure that you experience at other dealerships in the area. Once my decision was made, Derek and Danielle were very efficient in completing the process. Before leaving Troy made sure that I knew as much as possible about my new Mini. Very pleased with the service and professionalism provided by the staff at Willis.

Katelyn Sewell

I recently purchased some tires here and they did an overall inspection. Laurie Kramper was very helpful in her communication to keep me updated on what repairs were recommended, how much it would cost, and when I would get my Lexus back. In the meantime, I was able to drive around a newer Lexus while mine got repaired and cleaned. I would definitely recommend this place to anyone who is looking for someone reliable and thorough.

Denise Gregory

Everyone at Willis Automotive was fabulous to us! From start to finish, our experience was first-rate. Special thanks to Michael O'Leary! He treated us so very well and walked us through the process without any hassles. He even expedited things so we could beat the storm home. Thank you, Willis, for a wonderful car!!

Taylor Jurgensen

Bought a used Dodge Charger from the Waukee location. Received great service and they worked hard to get a great deal at a price both sides were happy with. I bought the car "as is" but noticed some of the trim work was coming undone; and even though Willis was not obligated to fix it they took it into their collision center and patched it up for free anyway.

Laura Heaton

Both Donna and Chris were very helpful and worked with me on my rather demanding and budgeted list. I’m thankful for their help and patience. I love my MKX❤️.

Robert Colman

As always, Don Hayes has exceeded expectations as my service advisor with Willis Land Rover in Des Moines. His knowledge of the vehicle is exceptional and his attention to detail, communication skills and problem-solving abilities are admirable. Having owned 7 Rovers in the family back to a Series II in 1960 its great to have top notch services here!

Doug Norton

I cannot emphasize enough how VERY IMPRESSED I have been with Willis!!!! From the moment I stepped on their lot, they provided OUTSTANDING SERVICE!! Every aspect of the experience has been top notch!! From the Sales Consultant (Austin) all the way to the Service Dept.(Dylan) they made me feel like I was high priority!! I didn't purchase a high dollar Caddy or Jag....I purchased a pre-owned Chevy Cruze for under 15K and they treated me like a KING!!! I will do business with these guys for the rest of my life!!

Mikayla Thompson

Purchased a vehicle from Willis and had a fantastic experience from beginning to end. Everyone we interacted with was professional and courteous. Greg was an excellent sales consultant and exceeded expectations. Brad and Joe were likewise excellent to work with and very helpful with delivery and accessories.

Cindy Lukehart

Everything at Willis used cars in Waukee went smoothly, efficiently and with professionalism.

Jone Snyder

I recently had an accident with my Escalade. I trusted Cory Dean and his staff at Willis Collision Center to repair my car. I was treated with the utmost care and immediate attention to schedule my car in a timely manner and pickup just a few days later. They are the best and I am happy to give them a glowing review.

Brenda Kasper

Very easy to schedule appts and the service adviser did an excellent job! Only dissatisfaction is that I was told when I made the appt it would take 2-3 hrs. When I dropped off my vehicle, the service adviser said "yes that is true once we get it inside. We are short staffed so it may not happen until tomorrow". It ended up working out because I was provided with a loaner vehicle.

Sherry McGough

The service I got during this routine visit was very good I did not wait one second to be greeted. My service rep informed me that, since I had bought my tires from Willis, I would get free rotation I wasn't aware of, which pleased me very much. Of course, my car was washed and shining when they were finished. The team delivered my car to my home when it was done. My only complaint is that I had requested my car be brought to me no later than 4:30, but was after 5:30 when my car was delivered, and I had to be someplace by 5:45! That was a bit nerve-wracking. Otherwise, it was a great experience.

Paul G

I heard that Willis was a great dealership to work with so I gave them a shot. I was not disappointed! The salesman was polite and accommodating and the finance specialist explained everything in detail and got me a great rate. My whole experience with the car buying process was handled excellently.I would recommend them to anyone. Thank you Willis!

Laura McBride

My first buying experience with Willis was definitely a positive one. Kurt spent almost 2 hours going through the technology package in my new Volvo, Sean called to follow up the same day to ensure everything was up to expectations and the entire team made me feel like a VIP for the morning. A true class act team. I’m glad to now be part of what feels like a new family instead of just being another sale or number somewhere else. Thanks Willis team!

Simon Holoubek

Willis Land Rover is a first class dealership with great facilities and service department. We have purchase 6 Rovers at this dealership over the years and have always had a good experience. The Service Department is always attentive to our needs and do a great job in getting our vehicles serviced/repaired in the promised time frame.

Matina Massman

I was very pleased with my recent experience at Willis Auto campus. Don, as always, was at the top of his mark in taking care of the service/repair of my vehicle. I always feel I have been treated like I am the only customer they are concerned with. They are stellar at customer care in the service area!

Caryn Westman

I bought my fourth MINI from Willis in January, and every experience has been positive, professional, and fair. My salesman Jon has been super on my last three MINIs. I've bought two new and two used MINIs. They are extremely fair in negotiations on used cars from the Willis Direct part of their dealership. My most recent new car purchase was the best so far - they are fair, accommodating, and truly interested in assisting you with the best options. Their service department is also excellent. All the staff are friendly, The ability to have my car picked up for service and delivered after when I'm at work is a special touch that I love. When I need a loaner car, Willis MINI is there for me. I love this dealership and service department and have and will continue to refer people to Willis.

Suzanne Thompson

The staff at Willis Automotive were friendly,helpful and went above and beyond regular service to help me finance my jeep liberty I recently purchased with their help. I love my jeep and it's driving/performing great! Thank you Willis Auto,especially Nik Alex my sales associate and Wil in financing..I'm enjoying driving again.

Emalee Brubaker

We've gotten many vehicles from Willis. First two were for my husband and this was the first time I've purchased for myself. They are always willing to answer our questions. Only thing with the vehicle I'm sad about is that I don't seem to have a gps feature. Other then that, I love my new car and I'm glad we went through Willis ☺️

Bob

Hi All, I hope this email finds you all well. I wanted to reach out and let you know once again how impressed I am with the Land Rover of Des Moines/Willis Automotive service team from top to bottom. They truly make me feel like I’m their #1 priority every time I drive in for service. Not only do the mechanics come out and talk to me, but Don my service advisor does a phenomenal job of keeping me in the know every step of the way. Not only is he my service advisor, but has become a friend as well. Willis Automotive has done such a great job of building an amazing team. Plus, Land Rover of Des Moines/Willis Automotive also has an incredible service manager in Steve. He's a true professional in every aspect. Keep up the amazing job!! A Willis Automotive customer for life! Bob

Colleen Eckhart

Love the new Volvo! The drive home was so enjoyable, with the Pilot Assist. Our salesperson, Nathan Seberg, is awesome, always answering every question. He gave us time to think over our purchase and gave us options to get the best buy we could. We would strongly suggest Willis Automotive to anyone looking for a vehicle.

Belinda Nordman

Traded in my 2015 Volvo XC60 for a 2018 Jaguar E-Pace. My sales guy was Brian Clark and he was great to work with. I highly recommend looking him up if you are interested in any of the Willis brands. I never felt pressured in any way, which is so refreshing in automotive sales. Also, I am a married woman who was shopping alone and I didn't get any weird vibes off Brian, or anyone on their team for that matter, about that. None of that "come back with your husband" garbage. :) Overall, it was a great and fun experience - which is how buying a new car should be!

Nicki Sorenson

Robin took the time to listen to my concerns and although there wasn't anything wrong with my vehicle he found some documentation that explained that it's normal for my car to do that. The loner car was awesome and a great idea for someone that has a crazy busy schedule like I do, and it gave the service team more time to review what was going on with my car. Everyone that I came in contact with was extremely friendly and helpful and seems to really enjoy their job. I felt like a queen visiting your service center. I will absolutely be back!

Rod Peterson

Mini Service at Willis Auto Campus is the best. Fast. Friendly. Accurate. Neat and Tidy. It doesn't get any better. I wouldn't risk my Mini Cooper S Countryman ALL4 anyplace else. Because there is no risk at Willis. Jeremiah is WONDERFUL to work with and will make sure you get the best service anywhere, bar none. Willis/Mini always has been and always will be THE BEST! Did I mention that Anthony Perry in Sales is pretty great too! If you’re financing, there are none better to work with than Brent Appledorn. Great people, great service, great deals!

Joe Kelly

Purchased a new Discovery today and couldn't be more pleased. My salesman (Todd Speck) was attentive without the insistence you sometimes receive. My trade was fairly valued and they presented an offer that was perfectly aligned with what I wanted to spend. Their delivery specialist (Kurt Larson) gave me an overview of the car that was quick, but thorough. Not once during my drive home did I have the "What the hell does this do?" moment I've had in previous vehicles. The money man, whose name escapes me, was quick, very personable and made the experience fun. It's not often when you part with that much money and it can be described as "fun." Hand down the best purchase experience I've ever had. (Oh, and the Discovery is pretty sweet too!) Couldn't recommend enough!

JERRY LEE HALL

The service was professional, competent and complete. I have the greatest confidence in the maintenance care provided by Willis Auto on my 2011 Lexus RX350. They have performed service for my vehicles for about the last nine or ten years and the service has always been superb!

James L. Trotter

I have been a Willis Auto Campus customer for many years. One of the reasons that I remain their customer is due to the excellent service I find on every visit. The whole experience of having an oil change, as an example, shows how dedicated the Willis staff is to making every customers needs a priority. Now with the newly remodeled Lexus facility, the service has reached a new level with all the technological innovations that are built into the building. Thank you Willis Auto Campus for the excellent experience of having work done on my Lexus.

Carl L.

Willis Auto does a fantastic job with their customer service. When entering you are immediately greeted and called by your first name. They have your chart of work ready and reviewed. The next thing I know my loaner car is ready with the heated seats turned on and I am out in under 5 minutes. Willis makes going to the dealership a positive experience.

Cathy Ayers

Recently purchased a previously owned Mini Cooper Clubman. Never thought of purchasing a car as fun, but this was a fun experience. Everyone was great to work with and you can tell they like their jobs. Highly recommend Willis Automotive.

Deb Alexander

I absolutely love Willis Auto Campus. I've had auto body as well as maintenance on my vehicle. They are always very professional and accommodating. I will not take my care any where else. The advisors are very knowledgeable and honest. I had my oil changed and they found a five dollar bill under the hood (go figure) the point is, they returned it to me. How honest is that? I highly recommend Chris at Infiniti service. He's super nice and very helpful.

Blaise Winegardner

My car is always in great condition and all my expectations from Cadillac are met after my visit at the dealership. The Customer service is fantastic and I enjoy my time at the dealership when I’m there because of how nice everyone is and how pristine the environment is. Whatever I ask of Cadillac to look at my car, they do it with 100% detail and care. Overall, I thank Cadillac for all they’ve done for me and my ats.

thomas atlantis

Hi! We were delightfully pleased with the great service and courtesy given to us in the purchase of our KIA Optima. All went well and quite smoothly. Thank you for a good experience as we had been contemplating buying another car for quite some time. I would recommend Willis to anyone!

Jason Mrachina

We purchased two vehicles from Willis, a new car and a used SUV. Both experiences were that of outstanding service, fair pricing and no-pressure salesman. They have a great selection of quality used-vehicles and they represent premium brands for new cars. I would recommend Willis to anyone who is looking for a new or used vehicle.

Chey-Anne P.

Always professional and great service from the employees at Willis Auto Campus! Specifically those in the Mini Service Department. I purchased my car from Willis two years ago and bring it in for maintenance throughout the year. Jeremiah is always helpful by ensuring any questions I have about my car are answered before I drive away. The Mini of Des Moines and Willis team is why I continue to come back because it’s difficult to find elsewhere. Keep up the great work!

Phil Schendel

Felt we were treated well. Happy with our trade and that all our concerns were addressed. The financial and closing documents person was very thorough and easy to work with. Really liked working with our sales person, Steve Radke, he treated us very will and we enjoyed the time spent with the "Tech Guy" Brad. He taught us a lot about our new purchase. All did a great job.

Pam Billerbeck

Everyone was very accommodating & helpful. I was able to get my car in for service right away since a loaner car was delivered and my car was picked up while I was at work. It took longer for the work to be completed than originally specified but it was no problem because I continued to use the loaner car. I appreciate the excellent service.

Marcia Jensen

My new Nissan Murano was ready for its first service appointment...and I have so much faith in Willis Automotive that I elected to go there instead of the Nissan dealership! I took my Nissan to the Infinity side of the service department. The professionalism, attention to detail, and customer-oriented service provided was excellent! It is comforting to know that there is still an automotive dealership one can rely on to be thorough, and do things right!

Chanda J

Took my Pathfinder in for the first oil change. I wasn't sure where I was supposed to take it as there are several options on the Willis Campus. I'm certain my reminder did in fact tell me, but not paying close enough attention is sometimes who I am as a person. I chose wrong, but a staff member hopped in my car with me and pointed the way to the correct service center. Wait was approximately 45 minutes AND they washed my car. It needed it. Top notch for sure!

Super A Super B

The employees go above and beyond any and all of my expectations! They are very kind, courteous and professional!! When you’re at Willis, you are truly treated like a friend! From used, certified pre-owned to new car sales, the associates treat you the same. Every person in every department goes above and beyond to ensure that your experience is nothing short of perfect!

Danny Jensen

We have been going to Willis Auto Campus for over 15 years and have purchased many cars. The customer service we received has been outstanding. We enjoy the friendly employees and they make us feel special. The ongoing service of the vehicles has been outstanding. We enjoy Willis Auto and will continue to be a customer. Thank you.

Cindy Ford

I was extremely pleased recently with the service and repair work on my Nissan Rogue. Everyone was very helpful, timely and they kept me informed every step of the way. The repair work included some minor body work and it was flawless. I will do business with Willis again in the future if the need arises.

Ciatti D

After searching for the car the new Jaguar Epace that I wanted, my husband and I decided to rent a car and make the drive down from the Twin Cities, to Des Moines, Iowa, to Willis Automotive, where I found exactly what I was looking for, it was a great price, too. What a great experience! Our Salesman Todd, greeted us, he was so friendly and knowledgeable, easy to talk to. My car was waiting in the showroom with a big bow on it and my name on a display sign, nice touch! The financing went well, they put the protective film on my car that day, Kurt trained me on the vehicle operation and they sent us on our way, it was a fun day! I love my new SUV, it's small but I am adjusting, it's an awesome vehicle! Lots of head turns with the Epace, being a newer vehicle on the road, it is a great looking vehicle! I would highly recommend Willis, everyone was great from our first phone calls all the way through our drive off the lot! We will be back! Willis is worth the drive and the selection of brands is awesome, lots of choices on one campus!

Stephanie Shepherd (RudeJasper)

I was in a situation where I needed to buy a "new-to-me" car. The staff at Willis Automative was nothing but helpful and efficient. They didn't pressure me, they agreed to a great deal and have been helpful since the purchase fixing an issue that popped up. A pleasure to work with!

Deb Leib

I had the pleasure of working with Jerrah, she was wonderful. I had work done to my car and a cleaning called the “Silver Spa” that I purchased around Christmas for 149.16, I wasn’t able to find this package on the Willis website to see what services I purchased, but what I received wasn’t what I thought I purchased. I received a quick vacuum job, the windows were cleaned but they missed the top of all side windows, the cup holders and the area around it along with the seats were not touched. I was very disappointed. I sent Jerrah a picture of the cup holder area and she told me the time she got off work and if I wanted I could bring it to her and she would clean the areas that were missed. I hope Willis knows what an amazing employee they have!

Gordon McConnell

We had a very positive experience with our last visit to Willis Auto Campus, on October 30, 2015. We were able to take care of four different items in one trip, which is important to us since we live in another town, almost 40 miles from the Willis dealership. We had previously received an email informing us that there was a sub-instrument cluster update available for our XTS. Also, our monthly On-Star email mentioned our car was ready for a cabin air filter change. We had also earlier received a $100 offer for a VISA debit card if we test drove a new XTS. Since we were interested in all three of these items, we made an appointment to take care of them. When we arrived, our service advisor said that they would also change the oil and rotate the tires while we were there. Normally the oil life has to be below 15% before a complimentary oil change is available; but since it hadn't been changed since April, they would include it at no charge. We had a very pleasant test drive with the sales representative and, when it was finished, we just had to wait a few minutes for the completion of the service items. In my opinion, this service experience was truly exceptional.

kathy nielsen

Great experience from the email contact to purchase! Bryan was fun to deal with and all very no hassle. I’ve had to use the repair department since (no fault of theirs or the car. Just a thug messing with my car.). Chris and the service department was easy to work with also!

Jade Henderson

I got oil change, filter replaced, and tire rotation. I decided to wait there and it barely took over an hour! On top of my desired services, they also wiped down and vacuumed the interior.. which is awesome! Definitely will be bringing my LR Discovery here for services in the future!

Rhonda Hiatt

Don Hayes was absolutely wonderful to work with at Willis Auto Land Rover service center. I brought my LR4 in for service and he made sure I had a loaner vehicle and was in and out on a limited schedule. He also takes care of my husband's Range Rover and recently upgraded to a new set of black wheels that have made the car look like new. Make sure you ask for Don when you go to Willis!

Monte Ball

Drop my QX60 off for an oil change and tire rotation. Willis provided a nice loaner car for the day. They called when my car was finished. The car was freshly washed when I picked it up. Excellent service!

Sandy Beard

Two weeks ago I had my car serviced at Willis the service staff are always very helpful and dependable. I had a lunch date which might have run passed service hours. The service rep offered to run the billing then and have my car keys waiting for me in the showroom when I came back which was done. The car had been cleaned inside and out too. Outstanding customer service! Sandy B

Adam Gillaspey

UPDATE: Willis has reached out to me and they have since repainted my hood and replaced the air filters. Everything looks the way it should. It may have taken more trips there then I would have liked but all in all they did make things right. My experience with Willis has been awful. The used vehicle I bought needed an alignment which they said they would have taken care of while I was having a cilajet treatment done to the car ($1000 paint seal and treatment) that I purchased when buying the vehicle a week earlier. After being “taken care of” the alignment was still off and I had it done another shop I have always used. The cilajet treatment is supposed to buff away scratches and imperfections as well as a paint correction. My hood was smooth and clean when I gave them the car for the treatment and when it was returned there was a big ding on my hood that was rough and deep in the paint. This was not there when I gave them my car. The $1000 treatment made my car look worse than when I bought it. Along with the paint damage, there was still soap compound on the headlights and car. I needed to wipe my entire exterior down with microfiber towels, including my smudged windows. The chrome trim now has spots on it that won’t come off. The interior was also dirty with dirty water spots on my center console as well as navigation screen. I called and spoke with the detail manager and was told that he knew exactly what had happened to the hood. the touch up paint had come up during the treatment and they should have caught it. He assured me they would fix it. I brought it back in while I was on vacation for 4 days. I had never heard a word from them regarding my car my whole trip. When I landed in Des Moines I called the dealership and they had no record of my car being there, even though I had received reminder emails about my upcoming appt before we left for vacation. After arriving at Willis, we waited 45 minutes (with all our luggage) because they couldn’t find any paperwork or my keys. Finally after finding my keys, they pulled my car around and the spot on the hood was still there although it did look a tiny bit better. I spoke with my salesman before leaving about it not being right and he gave me the contact for another manager. This manager told me to bring it in and they would get it taken care of. Again the spot is still there and they said they have done the best can but if I wanted to pay $400 to repaint the entire hood. At this point I laughed because the spot was not there when I purchased the vehicle, only after I had gotten it back from the initial $1000 paint treatment. What a scam. I also opened up my hood while cleaning the vehicle and pulled out my air filters. They are caked in dead bugs, dirt and grime. I brought this to their attention when they had my car for 4th time getting the hood “taken care of” and the man receiving my car was surprised and said those should have been replaced. But when they called me to talk about what it would cost ME to repaint the hood they also said that the filters must have been good enough to pass their tedious 165 point inspection. If these pass as good for their standards, it scares me what else is “good enough” before they go to sell vehicles to people paying with hard earned money. All in all, the lack of attention to detail is astonishing. The car buying experience was great but everything after has been nothing but a nightmare.

Paul Larson

Willis Auto delivered my new auto today. They made everything easy, especially all the technology connections. I love my new car. In my opinion Willis provides the best sales and services in Des Moines

Lindi N

Willis always does a great job of making the service procedure quick and easy. I appreciate all they do to ensure my day is as smooth as possible!

hamza janjua

First ever review. I went one day to Willis Auto Campus on a Saturday. The dealership was closing and this one Salesman Austin approached me and asked for my number and said that he will send me some cars info to look into. For the next few weeks the guy just called me once a week to ask me if I have time to come in. Almost every time I told him I was not available but I need to buy a car. Few weeks later my brother wanted to buy a car. He went to BMW dealership and we did not like the way we were treated. So we came out and I told my brother to check out Willis Auto Campus. I unannounced went to Willis Auto Campus. I asked for Austin and there he was ready for us. He gave us the pretty much best service ever. My brother who is a very picky person actually said that the Austin is a great guy and a big help. He walked us through the process and 1 hour later we walked out with brand new 2017 jaguar XF. Austin really is an example of a great and true Salesman who is not just out there to sell a car. He lets you take your time and works with you and works for you......Really impressed

William strauss

I love my 2015 Q50 Infiniti, only the best gas and the best service. The service advisor is the person That brings confidence in me to trust them with my car. Chris has gone the extra mile to provide outstanding service and to give me all the help I need to understand this great car.

Vanessa Jones

No matter where you live ( hours, states away) from nearest location they will pick your car up and service and give you a rental to use in the meantime. I found this out there so I wasn't able to use this service, but thought that was pretty awesome. They were quick, professional, and friendly. They cleaned the outside if my car during the service.

Aaron Regan

Just had an unexpected experience with one of their service techs. We had a tire blow out and were getting ready to change it, he happened to be driving by going to change out a tire for someone else (who probably hit the same hole). He stopped and had it changed out in 60 seconds flat...this would have taken us exponentially longer. Based on this experience in which the tech helped us out just because it was the right thing to do, I am going to try to shift some of our commercial vehicle work over to them. This is the kind of business and people I want to deal with.

Sun DeeP

We had a great interaction and experience with Willis Auto. Specifically, we worked with Nathan in sales to create the perfect all new F-Pace. He was patient with us and worked diligently over numerous emails back-and-forth, over several weeks/months to make sure we had the perfect build. Once arrived, Nathan, Bill and Alan all helped in putting the ideal package together. We had a unique experience in which we got exactly what we wanted and then-some. We will be coming back to finish building the vehicle, but the first part of the process was great. I would highly recommend anyone looking for an all new Jaguar or other amazing vehicle to go to Willis. They treat you with a high degree of respect and their attention to detail is bar-none. Thank you Nathan and the Willis Auto Campus in making our F-Pace come to life! Randhawa Family~

Rollie Holoubek

Brought in my vehicle to have DEF added for my Diesel engine, really needing my 15,000 oil change and service. I didn’t have an appointment but they worked me into their schedule and gave me a vehicle to drive for the day. The dealership always does their very best to fulfill my needs.

Omar Tippetts

Had to take my Mini in for service when a part was recalled and needed to be replaced. Was a simple check in and they had me in a loaner in just a couple minutes. Only a few hours later and I got a call to pick up my car. As I was leaving, I noticed my check emgine light was on so I turned around and talked to Jeremiah again. He took my car around back right away and it was just some simple fix that only took a couple minutes. Jeremiah is always super helpful and friendly whenever I need my car serviced.

dinkytownia

If I could give 10-stars to this dealership I would. They have been above and beyond awesome from beginning to end with my service need. Always very professional and constantly kept me informed. I didn’t realize the magnitude of sub-par service I had been receiving from other dealerships all of these years until I bought my Cadillac last year and started visiting Willis Auto Campus.

Duane Bakken

We were treated like royalty by all the people that work there. I have never enjoyed dealing with car salesman but Greg was really a pleasant guy to deal with. My wife was even amazed. I would definitely recommend Willis to everyone.

Daniel Opare-Addo

Robin and everyone at the dealership did an EXCEPTIONAL job of providing customer service during this difficult time. They were very prompt, honest and helpful. We would highly recommend this dealership to anyone who is in the market to purchase a car.

Kathy Beggerly

I bought my Mini in 2011 from Willis Mini Auto and have taken it there for service ever since. Usually, in these reviews, I am singing the praises of service manager Jeremiah. And , yes, he handed me my keys and got me on my way this time as well -- someone else also impressed me. I live an hour and thirty minutes north of Mini. I was driving home and got a flat 40 minutes from home. I called Mini at 4:30pm insisting on talking to a car person. I ended up talking to Walker who managed Mini service and remembered me from 2011 even though he works a whole different area now. He confirmed my snow tires weren't run flat. He quickly got a tow truck sent out and set up people to follow up with me the next day . This was after he offered a loaner but I was ok without one. People did follow up with me and the only problem was locating a matching snow tire in February. Thanks Walker! And Jeremiah. Thanks Willis Mini.

witzed1

The service I received was good. I was a little disappointed that you didn't have the parts necessary to complete the work. This is why I went to the dealer initially. Although, I understand why you wouldn't have the parts for a 15 year old car, It is a volvo and these parts are probably not unique to this model.

Beth Foreman

We had a great experience buying our new car from Willis. Let me drive it to our home when my husband wasn't able to come with me. The sales process was as quick as possible.

Stan Slessor

We have had an outstanding experience with Willis from the time we purchased our 2014 QX 60 through our several routine maintenance appointments. Willis has a reputation for customer service and satisfaction that is well-deserved. Staff members are uniformly honest, informative, helpful, and polite. When we are ready to purchase our next vehicle, our first stop will be Willis.

Mary Kramer

We have been customers of Willis for more years than we want to talk about. They have never failed us…We have owned many cars, several different brands. Each one came with impeccable detailed attention and the service following exceeds expectations. We continue to get out cars from Willis - because we like the cars, more important, we will not give up the customer attention.

David Digby

All my Volvo needed was to have a new key fob programmed. Instead of keeping me waiting, as I had a chore in a city some miles away, they loaned me a car to use. When the work on my Volvo was finished they sent me a text letting me know that. When I got back to Willis my car had been thoroughly washed and inspected, with a list of suggested things I might consider. One of the things involved some engine work. I checked on having that work done in the city where I live and - surprise - the Willis price was lower.

Latersha Hayes

I recently took my Cadillac XTS to Willis. I needed several things fixed in my car and was quoted a price. When it came time to pick my vehicle up, unfortunately it was a little higher than originally discussed (Remind you, I asked to be called if there were any further charges because at this time, like a lot of us. I'm furloughed from work and have limited funds). But after speaking with my husband I decided to pay the amount but I WAS UPSET! Fortunately Jake from Willis reached out to me wanting to rate my experience and instantly He remedied the entire situation. Jake following up with me changed my Entire experience and I can Definitely say next time my car needs any servicing or repairs. I will be taking it to Willis everytime.

Vidal Spaine

I have always received the best service anyone could ask for at Willis. I really do like your professionalism and the care you take to answer to questions from your customers.

ALLEN WOLNERMAN

I absolutely appreciate the respect and quality service that Willis Cadillac provides at all times, My purchasing experience was kind and respectful. .The delivery of the vehicle was precise and not rushed. The service department is like no other. In summary: Willis Cadillac is the absolute definition of perfection and quality service.. I will NOT go anywhere else.. Thank you Willis Cadillac

Dwight Liggett

Always appreciate working with the folks at Lexus Collision Center. Kory and Chad are both professionals in their dealing with customers..patient and courteous and helpful. Also my compliments to the folks who do the real work in the repair shop...car always looks new when they complete their work.

John Krantz

My service experiences for my 2018 Range Rover at have only been extremely positive at Willis Automotive. I first began working with service advisor Dan and now I always specifically ask for him as he has taken adequate time to explain things thoroughly and make sure things are remedied quickly.

james bush

As always, Don was great. He was very responsive with his service updates. He kept me informed and the loaner was pretty cool to drive. He provided me piece of mind so I can focus on my military job and priorities without having to worry about the status of my transportation. Great service from Willis Auto and the team

Tracy Chapman

I purchased a used Range Rover and just had it in for some warranty work. They got it in quickly and gave me a 2017 Land Rover to drive while my vehicle was being fixed. They always treat me well and are so nice and accommodating to work with. I can't imagine ever buying a vehicle from another dealer!

Keith Pelletier

I purchased a used vehicle and had a minor problem with the drivers seat. They weee able to get it in and get it fixed quickly for me. The next day I received a follow up call from my salesman to make sure it was taken care of. I also received a message from the service department asking how the process was. Follow up is appreciated!

Jim Lovell

Recently took my car in for the first oil change. Couldn't ask for a better experience! When I drove in I was greated within seconds. I needed a car for the day which they supplied and drove up, running, driver door open. I was off in just a few moments. Same experience when I returned. My car was immaculately cleaned, pulled up and ready to go. They were friendly, helpful and very respectful of my time. Wouldn't go anywhere else.

Jane Kelley

Bought a new car and they were able to get everything we wanted. They are all very helpful and wanting to make sure everything was right. They don't mind a return visit for help on the tech things on the car. Greet you as you come in the door by name. This is the third Lexus we have bought from Willis.

Bill Bistrican

Vast selection of top-notch vehicles. Fair deals. Sean Aden is a true professional! He worked hard to put our great deal together on a new demo Volvo S60 for my wife for Christmas! Service and Accessories departments are some of the best in the business! Tyler in F & I is one of the best Car Finance guys in the business! Sean is a true professional who makes this arduous and stressful process actually enjoyable! Tyler in F & I is also one of the best Car Finance guys we have ever dealt with. High quality luxury cars with service and attitudes to match!

John Nyweide

We have been buying and driving various Lexus vehicles since our first '99 RX. We have always been impressed with our experiences at Lexus dealerships but Willis takes it to a new level. Our last purchase was mostly handled on-line, which was first class, but coming to the dealership to complete the transaction was the best new car experience we have had.

Tim Peltzer

Willis Infiniti service and Chris Musselman is fantastic. They always take the best care of their customers. I have done service with Willis for about 15 years and will continue to do service will Willis as a result of their service department.

Casey Smith

I recently purchased a used Cadillac and the sedan needed repair work completed. This is my first Cadillac and I've always heard about what great customer service this dealership provides. Willis' Service Department is the best in Iowa!

Brayden dalin

The Buying experience of my 2017 KIA Optima was Great! Sales Person was nice and when out of the way to give Great experience Will be doing business with them again. Only thing was the gas was only half full when I picked it up. Other then that they will be seeing me again!

TR M

I had occasion on my trip from Colorado (home) to Ames, Iowa to need my Mini Cooper transmission checked. I asked if they might have an opening the following day and he said no, however, could I make it in later same day. I did. I spoke with Jeremiah Snyder and he go me into his service tech who went over the car and found that all was well. I had conversation on several topics about the car and found Jeremiah very knowledgeable about the car on topics that were well into the technical side. He knows the car and knows more about the tech side of cars than any service manager I have ever talked to. I have talked to several.

Johanna Weber

I recently had a tail light go out. A rep from Service told me I could make an appointment over lunch and get it fixed. I made the appointment on Wednesday, and they go me in on Thursday over lunch. In addition to the one light bulb that needed replaced, they found a second and replaced it to. The light bulbs were replaced, car washed ready to roll in 25 minutes. Thanks to Michael in Lexus service for expediting the replacement. I really appreciated the quick service for a minor repair!

Kaleb Wirth

I am extremely happy to say that I got my car from Willis automotive. Steve radke in the preowned area is a great guy who helped me get something that I personally never thought I would be able to get in. I’m extremely happy with their sales team and I’m sure their service is just as good if not better!!! Thanks Steve for getting in the car of my dreams!

Linda Mcdonough

Met with friendly greeting. Had loaner car waiting, went over service being performed, less than 5 minutes our car being driven to shop. Car service was completed when told it would be done. Overall, our car was very professionally done by Willis Volvo service center.

Lynn Ericson

Fantastic service in every way! I called the day before, not expecting to be able to schedule service on such short notice. Not only did they work me in, but they set up a loaner to boot. When something came up that made it necessary for me to return home earlier than expected, it was no problem. I drove the loaner home, and they brought my car out and took the loaner back! This is my first Lexus, and I love the vehicle, but the service will make me a lifetime Lexus owner! Thanks, Willis Lexus!!

Jane Page

Recently we leased a new XT5 Cadillac from Willis Cadillac. The staff, from receptionist , Michael O’Leary-Sales, Ira Williams-Business Manager and Brad the technology specialist, were professional, helpful, informative and a pleasure to work with! It was a long day but they worked well with us and in the end both sides were very happy with our day’s work. Having been a former customer they worked extra hard to get our business back..they were successful!

Philip Stanley

Willis Lexus IS The best. My service manager is awesome, I feel like I can trust them. I love the extra features that they offer. It's not about them making money, it's all about the customer.Love Willis Lexus Service Department

Christa Miehe

Bought my car new from Willis in Des Moines this fall and recently had it serviced for routine maintenance. They drove a loaner up to Waterloo, exchanged for my car, performed the service and drove it back up and swapped out the loaner. I was concerned that having it serviced out of town would be a hassle but they made it as painless as possible. Great service!

Vickie Wiskow

I purchased my Mini about 5 years ago from Willis Auto. I have always taken my car there for any service it may need, routine or engine notification. The number one reason I choose Willis is that I trust them. Jeremiah with Mini service has worked there the entire time. He is knowledgable, knows what I need and ensures that my car is safe to drive, or motor as they say at the agreed upon time. Thanks Willis and thanks Jeremiah. Vickie

Traci Williams

Great experience ! I called Infiniti service guy Jake C. He said get here when you can. I pull in and the place is teaming with customers but he is immediately there to move my car back for service. He personally finds me sitting outside of this enormous campus to tell me I'm ready to go. In Less than an hour. Just enough time to ogle over the new Caddy sedan and Walk through amazing Lexus showroom and fire up the dream car Q 60 coupe with Aaron demo ing all the details and options. And got my car back all washed and checked over. Very pleased. The service here is second to none.

Damon Keen

The people here were great to work with. Shopping for a specific used Volvo C 30 for almost one year finally came to end here at Willis. Austin sent the pictures I requested answered my questions honestly. The experience here at Willis made the 4 hour round trip worth it.

Rebecca Cartwright

The staff at Willis auto took incredibly good care of me while my Range Rover was in the shop for 4 weeks. I received a weekly phone up date from my service liaison. I got a fun Evoque to drive! When the loaner vehicle I was driving was sold, I was out of state, and the vehicle was parked in longterm at the DesMoines airport. A service professional brought out a replacement for me, transferred my personal belongings to the new loaner, parked it in the same spot, and sent me a photo so I could identify it. I was very impressed by the friendly efficient professionals there.

Sanaye Chung

I'm one of those people that when I walk into certain place I know right away what kind of atmosphere I'm walking into. With Willis Auto Campus, nothing but kind and respectful atmosphere. I bought my Lexus, Land Rover, and just recently got my Corvette there. I like it how every time I'm there, I have the same salesperson helping me. Todd Spade, you're awesome!

Jim Bauer

I've been using Willis - Mini of Des Moines service for over five years and have had virtually no complaints. I can call and book and appointment and Willis will send a driver out with a loaner car to pick up my car 120 miles away for the reasonable sum of $10. My Mini seems to run better after they perform an oil change, and they always wash the exterior and vacuum the interior before they return it to me. After trying other service providers in Cedar Rapids, the only place I'll take my car is Mini of Des Moines. Willis does a great job.

Bruce Minger

We we're greeted very courteously, then introduced to our service advisor, Dillon, who took us to the concierge desk and signed us out in a 2017 XT5, since we were running errands while our car was serviced. Dillon told us the car would be ready in 45 minutes to an hour, it was 45 minutes on the button. We are very happy with the care and service we received .

Julie Palmer

We have bought several new vehicles from Betts/Willis Cadillac. Todd Lee has been great to work with. Terry and Robin in the service department are awesome and most helpful. We had a wonderful salesperson Darrell Marshall who moved up to a new position at Willis and he was the best. This dealership is definately our go to place. Thank You!

Boni Fadden

People were very friendly. I found my car online and had prompt help. I feel I paid a fair price for the used car I bought. My one complaint is their Add-on charges. No add-on chargers were ever discussed or revealed up front while working with the online salesperson. When I did get to the lot and saw the window sticker it stated a $199 additional charge for door guards. These guards can be purchased on Amazon for a fraction of that charge. After negotiating a buying price, then they add a $180 document fee and a $199 detailing fee. Really?? Isn't cleaning and detailing a car to sell part of the expected process for a business selling cars?? I'm happy with my car, but these charges seemed to be gouging to me. Left a bad taste in my mouth leaving there. BEWARE OF ADD-ON FEES!!

Tara Boyles

Absolutely amazing to work with start to finish! Thanks Kyle Gall for working with me and getting me into my new family vehicle 😊 …

Mark Joos

I have had service performed on my vehicles at Willis for over 10 years. They consistently do a great job! In this instance Kurt was very helpful in trouble shooting ideas and coming up with cost saving alternatives for me. Great job all around on this visit.

Mark Dykstra

Cadillac was in for installation of a module that controls warnings of brake failure, abs brakes, etc ..Module was installed problem solved. Oil change next appointment done in timely manner. Battery was installed and it was faulty and was replaced at a later time. Service and service advisor were great.

Jill Euken

The experience with Willis was o.k. I really appreciated that they came to pick me up to get my new car (my old one was totaled in an accident with a deer). I also looked for cars at Lexus Omaha, and much preferred the purchase process there -- as they are operating with the Lexus Plus system -- no haggling over price in Omaha. They did not have the model/year I wanted or my business would have gone there

J Hayes

I took my 2017 Jaguar F-Pace S in for tire rotation and a recall fix. Everyone was friendly and courteous. My car was done the same day and washed before I picked it up. Great service here!

Jessica L.

We worked with Jessie Ballard and she did an amazing job finding us the perfect trade up. We appreciated her service along with everyone else who made our buying experience more than just buying a car! Once you buy a Cadillac you will never go back!

Lynn Cobb

Our recent service experience was excellent. Laurie Kramper, the service adviser, always does a thorough job of describing the service to be done and gives an accurate estimate of the cost for that service. Laurie has a unique way of making you feel at ease and promoting her peers at the same time. It is obvious that she loves her job and thinks a lot of her coworkers. This is just our second Lexus, but the excellent service department will make it easy to purchase our next one.

Liezl R

I've always had a good experience with this dealership. Their customer service is excellent, second to none. They helped me quite a bit with my Infiniti G35, though I didn't buy it from them. I loved driving that car but it had mechanical problems at 80K. I got rid of it and drove a Honda for 1.5year. Nothing wrong with the car, but I just really missed the service that Willis has. Today, I bought a Lexus IS from them. I have to say that it was the most relaxed car buying experience I've ever had. Jon Linares helped me throughout the whole process. Oh man, this guy is the best salesman ever. He gives no pressure whatsoever. If you want it, fine, if not, it's alright too. Then there's the sales director Jarod. I did my homework and bargained reasonably. He was awesome, so smooth, I forgot the amount I was signing lol. Money wise, I think I had a fair deal. The best part, though, was knowing that I got this car from a dealership that stands behind their cars. They truly spoil you over there. You want good service? GO TO WILLIS.

Austin Cruise

Very happy with the Lexus service center! I called to schedule an appointment. I had a good idea what was going on before getting off the phone, and they got me into a new loaner for the duration at a great price.

Alyssa Kolpek

Very easy and smooth transaction. My salesperson, Bryan, was kind enough to bring the car to our home so my son could test drive it. Bryan and Willis are highly recommended!

Jim Bates

My wife and I purchased a new MINI a few weeks ago. We have purchased over 15 vehicles through the years and this experience was as positive as any we've had. They were extremely helpful, never pushy, and did exactly what they said they were going to do. I have nothing but good to say about them.

J F

Great service as usual!! Timely manner, cleaned and ready to go!! All the service was approved by me first which was super great! Rental car was awesome and service manager Steve Olinger always accommodating!! Exceptional guest servicing experience! Will return for further servicing needs!! Thanks again Willis!!

Ron Peterson

Staff is courteous and very professional. The workmanship met my high expectations and was completed as scheduled. I highly recommend the Willis Collision Center for any needed auto body work.

Francisco Banuelos

Overall, satisfied with my experience. There were some hiccups, but in the end, I ended up with a great Jag for a very good price. As for the pros of the experience. They did very well to make me feel welcome, asking if I needed anything and pointing me to the wait area that had the most amazing coffee drink machine I've ever seen. Coffee, lattes, espressos, you name it. What confused me was that this machine had to cost over $1,000 easily, yet for snacks they had animal crackers and trail mix similar to those in vending machines. Guess they spent the whole budget on the coffee machine. That is just funny to me. Anyway, I came in already with financing at a great rate, yet they managed to get me a better rate with the same bank. Very pleased with that. The signing process was also very painless and we got through it in maybe 15-20 minutes. Now, I'll go through the cons of my experience. This section is much longer, but not because there were more things that went wrong. I just wanted to be detailed so they could improve on these items. First, when I arrived, the car that I had set an appointment to go see and most likely buy was not ready upon arrival. These guys present themselves as very professional, suits and all, but having the car ready when someone goes and sets up an appointment is a basic-level detail of service that this dealership should easily have gotten right yet they didn't. Secondly, was the post-sale titling process. They gave me an in-transit plate for 15 days so I could have time to register the car in my state. Ok, no problem. The issue was that I had to call two different times to inquire about when the documentation that I needed to register my vehicle would be sent. On the first call, about 6 days post-sale, they told me it was in process and they would call me soon to notify me that they were going to send it overnight. Waited a week, no phone call, so I called back. They gathered all the docs during the phone call and finally sent over the documents. I received them finally on the 14th day of the 15 day plate period. I don't know if I would've received them in time had I not made contact with them. I was still not, however, able to register in time, and this is due to my third issue that could have been easily avoided as well. The car had a set of summer tires on it, but the dealership chose to not mention it to me ahead of time. For people that don't know, summer tires get super hard and slick in freezing temperatures (under 32 degrees). What happened on the 13th day? Four inches of snow, and 0 degree temperature. I found out the hard way about the summer tires. I somehow managed to drive two miles from my home on my way to work until I reached a road that was slightly uphill. I could not make it up the hill due to sliding and loss of traction from the tires. I actually started sliding back downhill instead. Luckily, there was not any major traffic at the time or I might have gotten in an accident with another vehicle. I had to leave my car in a nearby parking lot for three days until today when the temperatures softened the tires enough to move the vehicle, 16 days post-sale. Again, all these issues could have been avoided if they paid more attention to the simple things. The tire situation is not as simple, but should be kept track of considering the dealership is in the Midwest where freezing cold temperatures and nasty winter weather is prevalent. Additionally because they portray themselves as a high-tier dealership, yet they are failing to accomplish some of the basic dealership customer services. They could have also filled the tank up before turning over the keys. I just bought a car from them, while having to drive four hours to do so, the least they could do is fill the tank. I've had cars that I've bought at way less flashy dealerships be turned over to me with full gas tanks. Again, overall, I'm happy with my experience. I had been searching a long time for a car that checked all my boxes and I found it. Was my experience perfect? No, but the positives outweighed the negatives.

Barbara Hokel

I'm a regular customer of Willis. Not impressed with service this time. Tues. 1/14/2020 I went to leave work. The car would start, but would not get out of park. I left it there overnight. Car had multiple warnings popping up,. At my work, they tested the battery and cleaned the posts. Still, wonky messages. I called Kevin in Service and had to leave a message. He did not return the call. I called him the next day and said that I had googled the trouble -- that it was likely the battery (Land Rover Lr2) ...I had the battery looked at at my work and they said it was fine, but the dash was still showing all kinds of errors. Without ever talking to Kevin, I made an appointment to bring the car in and in enough time he could have a loaner ready for me. We did call and I told him what was going on. Because the dash was going wonky and the speedometer wasn't working AND the tach was running at 3.5 - 4k, I went slow so was a little late. That would have given him plenty of time to line up a loaner. Nope! I got there and he didn't have one ready for me. he also asked me about having the battery jumped. I never had it jumped and never said I had had it jumped. Ok. This was Wednesday, 1/14/2020. I called Thursday for an update. He stammered around and said he hadn't even run diagnostics on it yet. Friday afternoon - it was really snowy and cold out - he called and said it was ... wait for it .... the BATTERY! So, he said it would be $300 to replace it! I asked if there was another option ... he said yes, for $160. I took that one. Had I not asked, he would not have offered and taken me for a bit of a financial ride. His communication was less that good. Finally, Thursday, 1/23/2020 I got my car back. They lost the rubber cover on my key fob - I called about it, no call back so far. I just ordered one from Amazon. To heck with Willis.

Scott Longstreet

The service writer was great, set me up with a loaner and finished work on my car promptly. Great experience all around.

Dave Ingalls (cg49me)

Started talking to Ryan about a vehicle they had listed on Autotrader (I'm an out-of-state buyer), after talking to Kortney for a little while. Both were extremely courteous and attentive, and excelled at getting back to me in a timely manner, and in answering all my questions satisfactorily. They even coordinated with a local dealership to get the car inspected (at my cost). Unfortunately, the inspection revealed a needed repair which Willis wasn't willing to cover (hence the knocked-off star), so the deal fell through. However, I don't feel the experience was at all a waste, and I would be more than happy to deal with this group again were another vehicle I was interested in to end up in their inventory.

l coulter

Very positive buying experience. Todd Lee is a very professional and caring salesman. The dealership will add a previously undisclosed prep charge of $299. when you finally pay for the vehicle however.

Michelle Hanson

We had an exceptional customer experience at Willis. Their level of service at every step of the process was 1st class. Bryan Bellis and Kraig Kramme were wonderful to work with, very professional and accommodating...highly recommend! Thank you Willis Team!

GREG SNIEZEK

This review has been way over due, purchased a vehicle for my wife late last year after finding the dealership online. Very responsive and professional. It was easy to work with Leroy through phone and email and the dealership was very accommodating with me coming from out of town to buy. They even picked me up at the airport. I would go back even though 300 miles away. Thank you!

Karen Giampolo

Nick and Jake on the Infiniti side are AMAZING, best ever! My son had bought a used G37 that we brought in for some maintenance and to replace the catalytic converters. Competitively priced, completed on time and give us a loaner. They have lifelong customers in us!!!

Ryan Leafgreen

Highly recommend you take any used car from willis automotive to a mechanic to have it inspected before purchasing. Our 3 year old van had break pads wore down to 4% and already need to be replaced. Buying from Willis is just like buying from a private party. They are more interested in the bottom line than their customers. It's business, just be smart and have the vehicle inspected first or buy certified pre-owned from another dealer.

Russ Mcgee

We have been very happy with the service at Willis. We had a some minor body damage to repair and they took care of it within a week. The vehicle looks great and we are back on the road.

Mark W

Went in for a free oil change, and then agreed to tire rotation and balance quoted for $80. At pick up was charged $93, which included tax plus $8.14 for "shop supplies." After I drove away there was an error message that all four tires were underinflated. It took two more trips back to the shop, plus several phone calls, to get that corrected. On the plus side, they did wash the car.

Karen Voss

I found the vehicle at Willis Auto Campus which is 4 hours away. I worked with the salesperson online before committing to the drive. Upon my arrival they were prepared and had everything processed in about an hour. Excellent service and a high quality operation!

Jen Theurer

I have leased through Willis Mini of Des Moines previously and had a wonderful experience. I loved my mini, but the thing which really earned my loyalty has been the outstanding customer service I have received over and over again with Willis Mini of Des Moines. Everyone is amazed at the fact someone will drive to Iowa City from Des Moines to pick up my car for service. This is one of the many ways Willis has gone above and beyond to earn and keep my business. I was offered to trade in my lease early since the end of my lease was approaching and working with the same sales woman (Donna), the same sales manager (Chris), and many other familiar faces I have had the pleasure of working with, was a definitely easy decision. I have leased again, got an incredible deal, and am so happy that not only do I have a fun car to drive, but I will continue to work with a local business that understands customer service and delivers on quality each and every time. I sincerely thank Donna, Chris, Troy, Joe, Danielle, and everyone that stayed late Monday to complete the deal on my car. And I can't poss up an opportunity to thank Jeremiah in Service for all his help when I have a question or need anything done for my car. You are a wonderful team and I have truly enjoyed working with you all!! Thanks again! Love my 2014 convertible and the 2017 Clubman!

Bianca Sierra Zavala

Very friendly and understanding. They make sure that you understand what is wrong and good about your vehicle they are knowledgeable. I really liked their service and if something was wrong they did a good job making sure it is done right.

M Bell

Great experience. Prearranged appointment for test drive. Sales person answered all questions and addressed my concerns. Applied for financing and received response very quickly. Scheduled vehicle pickup day, signing flowed smoothly and received an excellent overview of vehicle.

Angie Lobberecht

I had an extremely wonderful experience with Willis in Des Moines! Leroy, my Sales Rep was amazing! This was my first encounter at the dealership & knowing their impeccable reputation, they upheld it every step of the way!!! I will be back #2018 #qx60

Ann Kathleen

I think the car buying process through Willis was good, I wasn't buying a brand new car, was looking at some of their fleet cars. However, a month later, still waiting on a 2nd set of keys that I was told they were ordering. Also, the car must have had a blown tire at some point, as there was one new directional tire on one of the front wheels, and paint coming off the fender. I was told the tire was the same size, which I would assume it is, however, if it's only new tire among the other ones, its going to have different tread and ride differently, plus can only put it on one side when rotate tires. Their website had 12 fleet cars listed for sale, but was only able to see 2-3 of those 12 cars. Have to bring the car in to have the paint at the bottom fender touched up, so will see how that goes and hopefully no unanticipated costs and good communication.

Ty Williams

My experiences with Willis have been nothing but positive every time I've used them. They show videos of what needs to be repaired and why it should be repaired before I approve. When they say it will be done by this day/time it is always done by then if not before. They have never called and said it was going to be more expensive than the original quote which is unheard of. Thanks Willis!

Dave P

I recently bought a used vehicle at Willis, I have bought many cars over the years, but the buying experience here rivaled all others. I negotiated the price I wanted and they made the whole process easy and enjoyable....when have you ever been able to say that for used car sales!!

Mike Ross

Smooth transaction. Sales person found us a good rate for financing. However, they added a $199 fee for door guard protection which I was not aware of until I signed the paperwork. Did not have a choice on that option since it was already installled. Why was that not added to sticker price? Feel like I got gouged a little bit.

Nicole Trzaskowski

Got great service here. Very genuine. Jeff Godwin was amazing. Very informative, friendly and professional. He went above and beyond. Mat Johnson was amazing as well. I will definitely be giving this place my business in the future.

amy busch

we had the best experience at willis. we primarily worked with chris wilson who was very responsive and helpful. he was unavailable the afternoon we came to pick up our new car, but when i walked through the door i was greeted immediately by two others ready to help us wrap up the purchase. everyone we dealt with was very kind & knowledgeable, can't say enough good things about the whole process.

Jim Bauer

I've been bringing my 2009 Clubman to Mini of Des Moines (A Willis Dealership). The staff is very friendly, will work hard to make you comfortable while visiting. I can schedule service over the phone, a driver will come get my car in Cedar Rapids and leave me a loaner while mine is being serviced, and then return my car for a $10 service fee (plus the cost of the maintenance). I've tried local shops, but it always seems to run better when Mini of Des Moines does the work. The only reason I still have this car is because of the folks at the Willis Auto Campus. Great Job!

Steve & Pam Fox

Once again Willis delivers! Every time I need my car serviced they send a driver two and a half hours to my house near Okoboji trading a loaner car and then fixing my car in Des Moines. I feel safe having Willis service my Volvos and I am always impressed with their quality workmanship. They take great pains to get it done right and my cars continue to run well year after year.

Greg Mack

I worked with Ryan Gilmore from the internet sales team. He was professional, courteous, and willing to negotiate on reasonable terms. The dealership was four hours away, and he was always willing, and prompt in his replies when asked for additional pictures or details about the vehicle being purchased, Vehicle was used and in great condition, exactly as described in the vehicle listing Ryan had all of the paperwork ready to go when we arrived making that part of the process simple and quick.

Jeannie Reilly

I I always have enjoyed working with Willis Cadillac I have had many of my car serviced and purchased at your company and have nothing but good things to say. If other car dealers would use your company as an example of how customers should be treated they might be busier. Customer service and customer care are the main reasons that I continue to purchase and service my cars at Willis Cadillac. Willis Cadillac is number one in my book.

Roseann Hendricks

Amazing! We bought a very inexpensive car from them.. In fact we're not even sure why they had it on their lot because a Ford Fiesta just isn't in the same category if you know what I mean... despite that we were still treated with the same courtesy and respect. A+ to Greg our salesman. When can you say you had fun buying a car? Would 100% recommend to anyone.. don't over look because you're not looking for a top end luxury car either this place is huge!

Brad Phillips

The paint job Willis did on my truck looks better than factory. You can't see any "orange peel" in the paint. I got the truck back with a full detail job looking and feeling brand new. Josh Romick and his team in the collision center did a great job!

Jacki Salz

Great dealership, never have a problem. Love how they will pick up your car for service and bring it back when it's ready. Everyone is very friendly, would highly recommend buying a car from the Willis Mini dealer!!

Julie McKenzie

I love my new 2020 Xc60 Volvo! Working with Willis Automotive is awesome. Their customer service is the best. I chose to purchase my new Volvo from Willis because of my previous experience buying an Infiniti and working with one of their most excellent salesman, Tom Timmerman.

Collette Saylor

When I booked the appointment, I wasn't told until I checked in that my car would be there overnight and there would be a $10 fee for a loaner car. The next day when my car was delivered to my house, it was 45 minutes past the agreed upon time. All appears to be good with the work performed, but these small things are annoying and leave me with the feeling that I'm not a valued customer.

John Hall

We had to take our Volvo in after our check engine light came on driving from Portland OR to Des Moines for RAGBRAI. Called and dropped off the car on the Sunday morning for service on Wednesday. Got a call on Monday to say they were looking at the vehicle as it was from out of state. The work was all done under warranty which we didn't even know we had. They called and said it needed an oil change soon and would we like that done at the same time. I said yes and they said they would deliver the vehicle to the end town of the ride if we wanted(Muscatine IA which is about 3 hours from Des Moines). Needless to say we said yes. They cleaned it inside and out, did a full service not just an oil change and delivered it miles away from where we dropped it for a ver very good price. I would highly recommend this place.

Luther “Dot” Jones

Dee Nee My sales person was pleasant communicative very upfront Very pleasant lady to deal with. I can't save enough about the whole process they are in Des Moines Iowa and I live in Champlin Minnesota everything went smooth the car was delivered to me at the time requested,the trade in I sent pictures my Vehicle they gave me a reasonable price . They even returned my great granddaughters hoodie that somehow was left in the car by mail. Any time I'm in the Market for a vehicle Dee Nee and Willis will be the place I look!!!!!

Angie Rockhold

I had a great experience, from the receptionist in the Pre-owned department, to Greg, the salesman, finance, and delivery of my car! Everyone was so kind, helpful, & respectful of my time & needs! Definitely recommend Willis Automotive pre-owned!

Ames Cars

Jake my service adviser went above and beyond when I brought a vehicle into service. I would recommend anyone with an Infiniti to go straight to the dealer. We are a used car lot and Jake helped us like I brought the car brand new from Willis. I still cant believe how well I was treated.

Joe Garman

Greg and Kathleen worked well together to make the buying experience a smooth one. Greg made a video of the vehicle with a personal touch since I am two hours away. Kathleen made time on her day off to help make the deal. Top notch people who care and love our new vehicle!

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