Reviews of Charles Gabus Ford. (Car Dealer) in Des Moines (Iowa).

Charles Gabus Ford

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321 Comments

Car dealer

Ford dealer

4545 Merle Hay Rd, Des Moines, IA 50310, United States

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Information of Charles Gabus Ford, Car dealer in Des Moines (Iowa)

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Reviews of Charles Gabus Ford

Jeffrey D Haynes

This was the most efficient dealership I have ever worked with. I was in and out in just over an hour. Charles Gabus was was quick but also made sure that everything was covered at the best price in town. The process was stress free and pleasant. I recommended them to everyone.

Jamie F

They were able to do something that no one else had been able to and get me out of my hated van. Not only were they able to do that but they got me a better deal, better interest rate and got me into a brand new cord explorer which I love. Anthony is a great guy along with being an excellent salesman. He actually takes your needs into consideration and cares. We bought a truck from him back in January and he has made sure we were taken care of. We came back in for service and stopped to say hello and he actually remembered we had kids and thought to ask about them! He didn’t try to push a vehicle on us but just chatted until I randomly asked for some keys. Then while I was driving he told my husband that they could definitely do something for me if I really wanted out of my van…….of course I was like heck yes and he did it! The service guy Michael that we work with is really good and friendly. He makes sure that the work gets done completely and correctly and communicates with us which is a huge thing. I very strong recommend this dealership and both of these team members. I guess I’m a ford girl now!

Maddy Rose

I have begun bringing my car here for oil changes and am super happy with it - appointments are easy to make online and my whole oil change and tire rotation this last time only took 30 minutes. They text you a video going over their inspection points while you wait which I thought was neat. Everyone I interacted with was very nice.

Mendi Valenti

Our new Bronco Sport is our second purchase this year from Charles Gabus and Steve Sanders - both experiences were exceptional - from the time and help given to us from Steve with all my questions and concerns about the cars both pre and post sale I would highly recommend him and the dealership. As a woman buying both a sports car and SUV I am not always taken seriously and been to other dealer who didn't even acknowledge me when shopping - this was not the case the case with Steve or Gabus Ford. The the whole process was super easy and smooth considering the low amount of inventory out there right now. - Thanks again to Steve and the dealership for your great care - we look forward to our future business with you.

Swanny

From my initial car purchasing experience almost ten years ago to my most recent as well as the few in-between David Geyer at Charles Gabus Ford has always exceeded all expectations. He's one of the most approachable and reliable sales experts primarily due to his incredible knowledge, offering a painless and enjoyable process. He accomplishes this by bringing simplicity to the complexity and sometimes uncomfortable car buying routine. His unfettered ability to make you feel like family is why he's the best in his profession.

Wade Krieg

I recently had our Ford Escape serviced at Charles Gabus Ford, where we have bought all our vehicles for the last 15 years. It was just an oil change and tire rotation, but they had me in and out in under an hour and even sent me an inspection video during the service, a nice new feature! I am very pleased with Gabus Ford and highly recommend them as a dealer and service provider for new and used vehicles.

Renee S

Purchased a beautiful used truck and they made the experience very easy and smooth. David G was a great sales person to work with and responded to all my questions quickly. Would definitely purchase a vehicle there again.

CAM 05

Always friendly, quick, professional and providing clear understanding and implications of work to be done. They even let you know when it may not be worth it to fix items (issue and age of vehicle). Loved that my cost come in lower than my quote this time!! Never a bad experience there!

Richard Gilbreaith

Buying and trading vehicles at Charles Gabus Ford is well worth the time and money, they give more for trade-ins than any other dealership and they even work with you on the buying of new and or used vehicles. They will beat any offer from other dealerships and are extremely professional and polite and very comfortable to work with on vehicle purchases and even maintenance. Thanks Charles Gabus Ford Rich in Des Moines

Robert Davis

Thank you to Anthony Graham at Charles Gabus! I found a vehicle that I wanted and requested information and he responded soon thereafter. I made an offer and they gave me an excellent price and no exorbitant add ons or fees. I am out of state and Anthony gave me options for shipping. I did end up finding a car closer to home so I didn’t have to ship but again I want to thank Anthony for all of his efforts for me!

Lee R.

This is the second new vehicle I have purchased from Charles Gabus Ford and it's the only place I have taken them for servicing. These guys are the best and what's more important than anything is that I trust them. Friendly, fast and honest. I would recommend them to anyone that wants the job done right each and every time.

Blake Bach

Chris with Charles Gabus Ford's Service Department was a great help. He took care of everything I needed on my truck and got me back on the road in a day. Very helpful, very professional and genuinely a nice guy. Thanks Chris I will definitely be back.

Bob Sturm

This was the 3rd purchase we have made in 5 years from Charles Gabus and everything from ordering to the final purchase goes like clockwork. We were in and out of the dealership in 60 minutes. My last purchase was a NEW Maverick pickup which took 11 months and 2 weeks and between Ford CUSTOMER SERVICE and Bill Freeman at Charles Gabus we always got a direct honest answer. I have only driven the Maverick 200 miles and love it.

Kellie DeHoet

I know that some people aren't big Ford Fans, I was one of them just from things I had heard, but I have definitely changed my opinion. I just bought a Ford Edge from Tyler Tauber at Charles Gabus Ford and I couldn't be happier. With the vehicle with the service, all around a great experience. Buying a car can be stressful, especially if you have to do it in a certain amount of time. But my experience with Tyler and Charles Gabus was stress free. I would HIGHLY recommend visiting them for your next vehicle purchase.

Autumn Wolter

Thank you Charles Gabus Ford for a great experience buying my first car! My salesman Josh C, was super helpful and patient with me. Definitely recommend this dealership!

Kristen Persinger

What a great experience! We recently purchased a vehicle from Charles Gabus Ford and I am telling you it was great from start to finish. Our Sales associate Jacob Longden was kind, funny and super knowledgeable about the vehicle we purchased. Also the sales manager, Tyler Rainey was easy to talk to with a GREAT personality! The gentleman that did the financing was funny and great to talk to. What a great group of individuals to work with and Tyler even came out to congratulate us again. The delivery coordinator was nice and went over everything in the car from start to finish. Super easy, super fun and I would recommend this dealership and this group of individuals to anyone looking for a vehicle. Mike Persinger

Nicole Zurschmiede

The sale went really smooth the fastest I've dealt with and our salesman Todd was really nice. He helped us the best he could to make it happen to get our truck. We love our Maverick.

Eric Gardner

We ordered a Ford Maverick from Charles Gabus Ford. They offered to have the vehicle ready for us to pick up the next day but we were out of town and schedule a time for early the next week. We arrived early and Mark was ready for us and we drove the vehicle after completing all the paper work. Mark, Billy and the rest of the team at Gabus were great to work with and I would definitely look there for my next Vehicle.

Eric Kisgen

I always receive stellar service from Charles Gabus Ford. I have been a customer since 2009 and when I decided to purchase a new vehicle early this year, I stopped into the dealership and met David Geyer in sales. David listened to everything that I wanted in a new Bronco build and took time to understand the vision I had in mind for my new vehicle. We discussed what was available from Ford in the way of a 2022 build and it turned out not everything I wanted was available. David was patient with us, put together an amended build, suggested sandstone interior (something I did not know was available), and gave us the print out. Then, we decided to leave the dealership and he thanked us for our time. My wife and I went across the street from the dealership, had a coffee, and discussed the build that David helped us put together. After about 90 minutes, we went back to talk to David and ordered our new Eruption Green Soft Top Bronco Big Bend. Trust is very hard to come by these days. David listened to us and helped us get a new vehicle despite the supply chain issues Ford is experiencing. He assured us that Charles Gabus would not adjust the MSRP like other dealerships in the Des Moines area with exorbitant "market adjustments." On Saturday, May 21st, we took delivery of our Bronco, three months after we ordered it. If you are in the market for a new or pre-owned vehicle, know you can trust David Geyer and Charles Gabus Ford. You will not be disappointed. If you do end up disappointed, he and the staff there will make it right. They always do.

Trish

My husband and I were on the hunt for a new or newer Ford F250, which seemed impossible with the truck shortages. We are from Omaha, NE. We looked as far as Colorado, the price gouging that is going on now is insane. I found the perfect truck at Charles Gabus. I made contact with David Geyer. He was fantastic. It was difficult for us to get to Des Moines during the week due to work and the 2+ hour drive. I set up a time with him for Friday and asked that if he sold he he let us know. We had missed out on 2 other trucks because we couldn't get there fast enough. We arrived and test drive the truck. David was professional, friendly and not pushy at all. I felt immediately we could trust him. We settled on a price, within 30 min we signed and they even gave us lessions on the electronic/ bells and whistles of the truck before leaving. David was by far the best sales Rep I have ever dealt with. I would highly recommend Charles Gabus and going with David Geyer. We love our new fancy truck!

Devin Perry

With supply chain delays I ended up waiting 17 months for the vehicle I ordered. Throughout the whole ordeal, Charles Gabus was great about everything given the circumstances. Jake Davis was the salesman I worked with specifically, and he was fantastic.

Jim C

Appointment for oil change was at 9 and they were done around 9:30 fast but not convinced everything was checked in that amount of time.They are suppose to check all the fluids and belts tire pressure, etc. and I asked specifically if they did,because I was going on a long road trip. After I got home,I checked the Ford Pass app on my tires. NOPE.... tire pressure was still low on all 4. So I know that wasnt done. Yes I can put air in my own tires,but if they failed to do that,what else wasnt checked?

Dorry Foust

From the moment I walked in the door, until I left with my new car the staff was amazing. Super helpful and very knowledgable about their vehicles. I test drove 3 brands that day and Ford by far was the best!

Alice Carmer

Nick and Dylan were both very knowledgeable and helpful, extremely great customer service in the purchase of my 2020 Ford Escape, I could not be more satisfied and happy with the service and purchase of my vehicle!! I will highly recommend Charles Gabus Ford to family, friends, and others❣️❣️🤗🤗 …

Char Harper

Great service. I love the video showing the work performed and the inspection of my vehicle. Plus you get a free car wash before you leave. I plan to use this location for all my vehicle maintenance.

Jo Saffell

This was great. I love the videos you sent me. As a Lady not knowing much about fixing cars the videos make me feel secure that you are not ripping me off. And my Ford Pass is great.

Meagan Shoff

Josh at Charles Gabus was fantastic to work with! No hassle, no pressure and quick with solutions and offers for purchasing. They had a great selection of inventory and price points.

ashley wolter

This place is the absolute best! They treat you well & really care about getting you in a vehicle you love. I couldn't be more happy with my Ford Fusion!

Molly Lopez, MS, CAE

We had excellent service with the repair of our Camry recently. It was timely and well-done! We would highly recommend Charles Gabus Ford!!

Mark F

Helped me with vehicle order. Took a while to come in but they were always quick to update me as soon as they had any info. Quick turnaround time for sales and driving off the lot

Glennie Sellers

I had an issue with my battery connection. John fixed it in about 5 minutes and didn’t charge me anything. I had no appointment but my issue was resolved immediately. A+

Reesy

EXCELLENT SERVICE!!! The moment I drove into the service garage, immediately I was welcomed with helpful, genuine smiles. Ed Baker was more than a great help. While my car was being worked on, Ed would consistently call me to give me updates on when the parts were shipped and how the process was going! This is my favorite Ford location. Not to mention, my rental car was a 2019 EcoSport and I enjoyed every second in it!

Larry Johnson

The employees at Charles Gabus Service REALL Y know their vehicles. Fixed right the first time. A very friendly staff and place to have my vehicle serviced!

Holly C

I am always greeted with a smile and treated with respect when visiting Charles Gabus Ford. Dylan has sold our family several vehicles. He is extremely knowledgeable and always explains things thoroughly. The entire sales process is smooth. It’s so refreshing to have a positive experience when purchasing a vehicle! The service department doesn’t disappoint either! I am always treated with kindness and respect and the service has always been completed in a timely fashion. When vehicle shopping we won’t go anywhere else!

Kristin Dwyer

Everyone at Charles Gabus was very polite and helpful. I could not have asked for a better 1st time new car buying experience. Bill Freeman was really helpful, informative and there for me every step of the way. I ordered a Maverick back in July and just got it a few weeks ago. Though most dealerships raised the prices once they arrived Charles Gabus did not! And to top that off they have amazing warranties. I did have an issue with the truck a week after I drove it off the lot but they fixed it that day and washed it as well! 10 out of 10 on everything! Thanks guys!

Laureen Fant

We have been buying cars from Charles Gabus Ford for over 20 years. All of our sales associates have been respectful, caring, and available for our concerns and questions. Our favorite and longest sales person was Napoleon Douglas. Before his death he highly recommended Jeffrey Turner whom we have purchased two vehicles from so far. Mr. Turner is extremely patient and knowledgeable about the Ford products and financial procedures. He is available and returns our calls. Their service department always does a great job with our maintenance check ups and any problems we may have with our vehicles.Their products are reliable. We just replaced our 2008 Ford Edge that had 200,050 miles and we had it for 14 years. Andrew and Laureen Fant

Faris Kudumovic

Awesome dealership! I ordered my 2022 Ford Bronco through them and they made the process incredibly easy. Once the car showed, it was a super quick in and out and I was driving down the road in my brand new car in no time! Josh Christensen is your go-to guy if you’re looking to buy from Gabus!

KRIS ROSS

Great customer service from start to finish. It didn't take much time at all to do the paperwork and the car was ready and waiting when I came to pick it up. David was very helpful with any questions I had about the new vehicle and the trade. Thanks for the beautiful car!

Niko Garcia

My vehicle had a recall for an airbag change so I scheduled an appointment for this dealership to change the recalled airbags. They were friendly and had the best customer service. They were also professional and told me what needed service, what they're going to do and how long it'd take. They were done in that time if not sooner. Would recommend this dealership to anyone looking for a Ford or car in general.

Abby Lashbrook

It was a great experience. I had to bring my car in for residual issues pertaining to an engine replacement. The original mechanic I was working with held the car for a period of 8 month and neglected to fix the issues. Charles Gabus Ford resolved the issue in a matter of hours. Very pleased with my service advisor Chris and the team at Charles Gabus Ford for rectifying the issue and ending a year of car troubles!

Danielle Huntley

I'm always greeted right away at Charles Gabus. The service rep is always very thorough as are the mechanics. The mechanics now use a video recording during their inspections so can show you exactly what they are seeing as you're waiting for your car.

James Young

i dealt with Anthony by phone and text. He was extremely knowledgeable and very helpful. If he didn’t know the answer he found out and got back to me. The truck was one that was in transit and was delayed several times, Anthony kept us informed of the status as best he could.

mike hansen

As a dealership I've been a customer of Charles Gabus Ford for the last 20 years.tried other shops for service never felt that I was getting what I paid for. I'm a ford person for the last 45 years. Charles Gabus Ford is the best

Dean Pace

From my first contact with Ed, a service advisor, for a recall on our vehicle, to the last person we spoke with, we were treated with courtesy, concern for our repair, and complete customer service! While waiting for the recall repairs I decided to look at and just get some ideas on a vehicle we were thinking about in the future. The salesman, Kelly Cornish greeted me just after entering the door. Asked what he could help me with and I told him I was just gathering info for a future purchase. We chatted about a couple vehicles, he took my information and stated he wouldn't call me. The next step was up to me. Refreshing for a salesman to back off and not try to sell you something! We talked more about a new 2018 Edge, which is what I wanted into on, and he politely asked if i wanted him to explain some if the programs available. After discussing several aspects and some terms, i spoke with my wife and she was as interested as i was. Knowing our current vehicle had a lot of miles on it and was going to start having more issues. He offered to see if we qualified and we agreed. Never once did he push us to go beyond looking. After qualifying we decided the deal Kelly had worked up for us was too good to pass up. I spoke with the sales manager, and others in the dealership and was treated almost like a friend. Nothing like the old Gabus ford from years ago. This staff was personable and genuinely wanted to help us with whatever decision we wanted to make. I can't say enough about Kelly. He listened to us and had answers we needed and let us go at our own speed in the decision process. He stated if we wanted to wait that was fine just let him know if he could help in any way. Back to Ed in service. He made sure we were happy with the repairs and immediately had an issue addressed and fixed. Well we decided to trade our newly repaired vehicle for the new Edge. The meeting was fair and they took care of all the hassles and paperwork. They made it very easy for us. The credit manager was just as nice as everyone else and explained every detail as we went thru the purchase. Then came Dillon in parts and vehicle delivery. This young man was so patient and knowledgeable and went over our entire new vehicle with us. From the new technology to explaining the coating for the paint, interior, and rust inhibitor they put on our new car. It's his job to ensure the vehicle is properly prepped for us, and when I found a flaw in a fender he assured me that it would be taken care of when they install the remote starter they ordered for our Edge. When we were all done learning everything he could teach us, Dillon, Kelly, and the sales manager all made sure if we had any issues or questions to stop by or call and they'd do anything they could to help us. Saying I'm satisfied doesn't cut it. It was the best car buying experience with people that genuinely cared about making sure we were happy, not just selling a vehicle. Outstanding customer service, and some of the nicest people I've dealt with in a long time at a large dealership! They have made a customer that will definitely come back when I'm ready for another vehicle. Because they make it my decision not theirs by pushing me into a purchase. Fantastic experience and completely happy. Don't know how to put it snow m any other way. Perfect buying experience.

JOHN R

Sales portion was great ... service took a bit longer than expected. Overall was a positive experience, and would give them my future business.

Wesley Hall

I have not been able to use this dealership as of late because quotes for car repairs are higher than competitors. Also they are asking 10-20,000 over MSRP for new and some slightly used vehicles, took my buisness elsewhere

mark bertini

2nd 2022 Bronco i got this year from Gabus Ford, they are great to work with. Worked with David Geyer , he goes the extra mile for his customers!

Merso Jusic

Highly recommended! Steven & Jamie 👍🏼 the entire staff is super friendly and nice to work with. …

ERIC STEINICK

My Service Rep Chris handles my fleet account with prompt, courteous professionalism. CHARLES GABUS FORD is my go to dealership. THANK'S CHRIS!!

Merrill Childs

I took my Ford Edge with 35,000 miles in for "The Works" which includes an oil change, tire rotation and vehicle inspection. They even included a complimentary car wash. The waiting area included coffee and complimentary WIFI. I was in and out in 45 minutes. The service advisor reviewed what was found and shared that the tires were starting to show some wear and to keep an eye on them. I was very pleased that she did not try to sell me new tires before I needed them and did not try to sell other unneeded services that some dealers are known to push. I was very happy with this experience.

Donald Petersen

Very pleased with the staff at Gabus. Treated with respect and knew their product. Would go back and recommend to others.

Katie Kernen

I bought my new Ford Edge here in January. I met with David in sales he was absolutely fantastic. They were more than fair on trade in and really did not push a sale. But, offered you all options within your price range and were so willing to work with you. All the staff from start to finish was friendly and were great!

Office Manager

Charles Gabus Ford has the most helpful and courteous team members! Service is quick and dependable!

Robert Kritenbrink

I had a great purchasing experience, from the ease of looking for the truck I wanted, working on paying off an existing auto loan, getting me a great low interest loan, to the delivery team setting up my Ford Pass account. I was pleased to find out that by purchasing a Ford extended warranty I get a complimentary 3-year maintenance plan. which I will be coming back to Charles Gabus Fords service department for additional fantastic service.

Danny Nisley

Great friendly people. Only had an oil change, but service and wait time was outstanding.

Terry Flynn

Steve Sanders returned my text on a Sunday as well as made a call to his sales manager to check on the availability of this Bronco. His service was excellent as was the rest of the Gabus employees we dealt with. We have dealt with Gabus Ford for years and have never been disappointed. The Bronco is fun to drive with excellent mileage. We are very happy with this vehicle.

Eli Mckee

The process was simple for me as I knew what I wanted. My sales person (Jonathan) was very knowledgeable as he had owned the model vehicle I purchased. There aren't any perks from the dealership really, but my salesman has been great about following up and answering questions as I have them. That's more valuable to me than free carwashes or cheap oil changes. The pickup/closeout process was quick and easy, greatly appreciated when when scheduling is tight. Britton, the delivery coordinator was also very helpful. I'd definitely work with these two in the future.

Dave Barry

finally had enough one time my oil filter wasn't on tight leaked now after last service missing floor mat sent a email to service manager no response that's OK not getting screwed over again so to all check your vehicle before you leave

Brad Wilson

Thanks to Charles Gabus Ford team! Great service, and done very quickly. I forgot to remind them about washer fluid, but they caught this themselves and refilled! Tonya was wonderful during write-up and made sure I knew when my vehicle was completed. See you next time!

David Miller

We recently were looking for a reliable dependable safe used vehicle for my daughter when we stopped by the Charles Gabus Ford dealership to see what they had on their used lot. That's when both Todd and Sean helped us by showing used vehicles but also a brand new Escape they had on their lot. After test driving it, my daughter fell in love with the way it handled, all of the amenities and Ford quality. Todd and Sean made it super easy as he made us an incredible offer that rivaled other dealer's used car prices. I rarely buy such large ticket items "on the spot" without thinking them over but this deal was too good to pass up and we decided to purchase the vehicle right as the dealership was closing for the evening. The entire staff never made a fuss and processed our new car sale well past an hour after they closed. Todd, Brenda and Sean could not have been more accommodating during the entire process. And after we bought the vehicle, a service technician spent another 30 minutes going over the entire vehicle and answering all of our questions. Our daughter was thrilled with all of the technological features the Ford Escape had such as a mobile app, Apple CarPlay, Apple GPS navigation, remote start, keyless entry, backup camera, side warning detection, etc. Thanks again Sean and the entire Charles Gabus Ford team for a wonderful buying experience! Sincerely, David, Jill and Nicole

Andrew Mallory

Excellent experience at Charles Gabus Service Department. Chris Hougland was my Service Advisor and he was top notch! He was upfront about scheduling and even had a diagnosis back quicker than expected. Price was fair and pickup was flawless. I've used other Ford dealers in the metro before and I cant even get them to answer the phone, but Gabus Service Department knocked it out of the park with answering the phone quickly and communicating thoroughly throughout the whole process. 5 star service!!!!

Joan Naylor

The young lady who checked me in was personable, professional and a pleasure to work with. She thoroughly explained everything in detail to me in terms I could understand ( I am no mechanic) even though I had given her verbal authority to do whatever it required. I am not saying I haven't gotten good service in the past, I am saying she was better than most. I hope I have the good fortune to have her assistance in the future.

Kristi Westre

Best car buying experience I have ever had! I worked with David Geyer... wonderful experience! I came in with a unique situation which was causing me anxiety. He immediately put me at ease and walked me through the process from beginning to end. The whole team from sales to finance to having the features explained prior to driving away....excellent! If you are in the market for a different vehicle (new or pre-owned), I highly encourage you to contact David.

Robert Jessen

Charles Gabus Ford was amazing to work with, especially Andy and Adam. We drove many vehicles until we found the right one. Financing was super fast and easy. Would recommend to everyone to stop and see how great they are.

Maurice G

Like a lot of people, good customer service is very important us and miles exceeded our expectations he was very knowledeable and worked hard to ensure we drove away in the vehicle that met our needs.

Mike D

Over the past three months, I have been working and talking with the GM of Gabus Ford - Mr. Wolter, as well as Todd D. regarding the purchase of an F150 for my family. During this time, Mr. Wolter has been nothing short of customer service personified. From day one, he was genuinely interested in our family's vehicle needs, and he has continued to listen intently to the things that matter the most to us. Over the past 20 years, based on my job and our family, we have moved throughout the United States. During these years, we have bought and sold more than a dozen vehicles. I can say without a doubt, and with 100% confidence, that you cannot find a more honest, genuine, hard working GM, and dealership. From the smallest details (such as the stitching on a seat, to the max tow capacity of a 3.5 vs 2.7 vs powerboost.), Mr. Wolter answered my questions and addressed my concerns. He introduced me to his service managers and assured me that Gabus Ford, and its employees, are here to help their customers no matter what. While our car buying process this go-around has taken longer than usual (due to family circumstances), we are close to finalizing our purchase with Gabus Ford, and I can't emphasize enough how much this dealership cares about its customers. At a time in this world where many things seem upside down and unclear, one thing that is absolutely clear is that Mr. Wolter and this dealership will take care of you and your vehicle, no questions asked. While nothing in this world is perfect, I could not ask for a better group of human beings to do business with, and I am looking forward to our upcoming purchase.

Eddie Jones

Friendly and professional. I was in for Oil change, check brakes, rotate tires plus inspection after a long trip. Great service! Nice waiting area too.

Jamie Swacker

Charles Ga bus Ford made me feel welcome and was willing to work within my price range. They were understanding of our situation and helped the best they could with the limited inventory available. Oil changes and tire rotation for life is the best !!!!

Jenni Haney

**When I Bought My Vehicle Years Back (2017?)- Excellent Service!!! We were greeted almost before we got out of our car! Charles Gabus Ford has a great selection of used vehicles to choose from and excellent prices for what you're getting! I would recommend checking them out if you are in the market for a vehicle! **Update on March 22, 2022- Ford STILL deserves 5 stars in my book after all of this time!! I was greeted in a very friendly manner and my service tech immediately got to work signing me in and sending my car off for my scheduled oil change!. He then personally escorted me to the department I was wanting to speak with regarded extended warranty coverage. I did not have to wait, even though I didn’t have an appointment for this part, and I spoke with someone as soon as he found an available associate to answer all of my questions (and more!) regarding two vehicles we have with you. As soon as I was done speaking with the helpful gentleman on warranty/ extended coverage questions, I came out to find that my car was nearly done already! It was an in/out experience and I was extremely satisfied to be promptly on my way! I also was thrilled that my car was freshly washed to top it all off! A+ service, hands down!!! (If only I didn't need additional service though... I trust Ford's assessment on this however, as this is the first time I have needed something in addition to just the oil change, as long as I wasn't having another issue it came to be looked at for. I am around 50k miles too, so the additional stuff seems right about on target.) THANK YOU FORD FOR YOUR HIGH QUALITY AND TIMELY SERVICE, A FRIENDLY ATMOSPHERE, AND AMAZING TOP NOTCH EMPLOYEES!

Dee Edmonds

Purchased a 2018 Ford Escape, beautiful used car. Noticed the next day a chip in the front window. After minimal discussion with my salesperson, Miles Hall, the decision was made to replace the windshield. Window replaced, now it's the perfect beautiful used car. Thanks Miles!

Jared Higley

We are repeat customers of Steve Sanders at Charles Gabus Ford and will continue to be. Certain aspects about the buying experience don't rank as high as our purchase prior to this one, but it was still very good nonetheless. The team at Gabus runs like a well-oiled machine. Consider them for your next purchase!

Wanda Zenor

Our vehicle purchase went thru without any delays. Everyone that we meet with were very helpful.

mike frantz

They are a great team. Patient with me and emailing instead of texting and talking. Til we got close to a deal. Then we're very speedy in delivery and making the deal. Great truck and a great price. Glad I waited and kept looking til I found what I wanted. They took care of me from start to finish. Thank you

Kathy Rozenboom

Buying a new vehicle can be a stressful experience. Jeff T, the sales person who walked me through the process, was knowledgeable about the vehicle and fun to work with. I don’t buy vehicles very often but I certainly will have Charles Gabus Ford at the top of my list of car dealerships to visit in the future.

Ashley Manning

Great experience at Charles Gabus Ford compared to other dealerships! Straight forward buying process with no hidden fees or shady tactics! Jake in sales went above & beyond to take care of add-ons to the truck we purchased & drove over an hour to deliver the vehicle to us! The finance department was great, as well! Fast & efficient process without being pushy about warranties, etc.!

Murray Hildestad

Used this dealership for a maintenance visit on my 2015 F150. Scheduled everything online and had reminders sent to my phone. Appointment went as planned and everything was taken care of quickly. The vehicle was purchased recently used from Gabus, and they have been helpful in all aspects.

Shannon Pell

I appreciated the excellent service I received from Charles Gabus Ford, and in particular, Michael in the service department. In the most recent experience, a module was replaced and transmission fluid was checked and topped off, the former repair my responsibility and the latter acknowledged by the service department as an earlier oversight for which they assumed responsibility. The vehicle ran smoothly thereafter. Both of my interactions with the service department and Michael - the most recent and extended situation in March & April of this year - involved a third party, the extended warranty company. The third party was not always easy to deal with, but Michael continued to advocate on my behalf, and on behalf of the dealership, and all matters were resolved favorably. I greatly appreciate those efforts.

byron patterson

My contact was Michael, A very amiable fellow. Who politely listen to me complain with reckless abandon about Granger Motors. and How it was now going to cost me 1200.00 to fix what should have been fixed years ago for free. (warranty). We had to order the part and pay for it in advance. I get it came from a 3rd party and no returns. It came in repaired in one day arranged for the F150 to be left out. Worked like a charm.. Now can anybody tell me why by Sirius Radio cuts out when I drive through major intersections. Love Gabus don't Love Granger

Aniston Chambers

Working with Eric, our salesman, was great! There was no pressure and he walked us through the process with ease. From start to finish everyone was incredibly nice & friendly. It was the best car buying experience for my mom. Eric truly was wonderful to work with. We would sincerely and highly recommend him and the staff at Charles Gabus Ford.

B Blair

They were able to fix an issue with AC on new F-150. Another Ford dealership was unable to remedy. Great service.

rick kroeger

Really like the new service tech update report on the status of my car with video and commentary as to what is good and what needs to be replaced.

tom cole

My six year old battery gave out on my FOCUS and needed replaced. I called Ben Howe, my contact at Charles Gabus Ford for an appointment and was able to get in the next day. The battery was replaced with the same Ford part as the original. After a half hour wait the Service manager, Robert Kritenbrink delivered my car to me personally after a free complimentary car wash. I have bought and serviced my last 3 new fords at Gabus Ford and have always been treated well.

Josh Davenport

ANDY FOX! This guy helped me out in the buying process to no end. Hands down the best representative of Charles Gabus Ford. Probably the most solid guy you could have helping you when you're looking for a new vehicle. Will be a repeat customer!

Kaylee Hiemenz

I had emailed them about a vehicle I was interested in! I got a very quick response!! I worked with Jake and he was very honest and helpful through out the entire buying process! I told him what I was interested in and he gave me options with exactly what I wanted!! I drove down today to pick up my new car and it was a very quick and easy since everything was already set up through email and texts.

Janis Steele

Absolute best experience at a dealership in a LONG time! I just moved to Des Moines, so even though my truck is 2 years old, it was my first experience with a dealership in DM. The service was fast, everyone was so nice, and they provided me with information on my service plan no dealership had in the past two years. I'd highly recommend and I look forward to seeing them again (for preventative maintenance).

Michael Brown

Generally, our buying process went well, save for one part. First, our sales person Eric was excellent. Very nice, willing to partner, provided great information and really helped us in the process. The sales manager on site was terrible. Never got a name, but completely unwilling to help or let us test the car for more than a short drive. There’s a way to handle people and he didn’t have a clue. Really not customer friendly at all and almost ended up turning us away from buying. Maybe better said, we bought the car because we liked it, in spite of his attitude. Another environment, and we wouldn’t have bought from him. The rest of the buying process was very smooth. Offered us car care and extended warranty packages without shoving them down our throat, which we appreciated. Had a group after we bought it walk us through the features and gave us some tips, which we found very helpful. So far, we generally like our Explorer ST. Nice car, comfortable, roomy. Drives well. Generally very happy with the purchase. The sole drawback so far is that the infotainment interface is working very poorly right now. Supposedly a problem with their connection with SiriusXM and the modules that support Sync 3. Never had a car that was so bad at providing the functions it says it should (Travel Link, recording on SXM stations, etc.). Hoping they actually do something to help, as it is making us like the car less and less by the day.

Lori Mark

Charles Gabus Ford was well organized- I first noticed a vehicle on the web site inventory and scheduled an appointment to come (2 hours) and test drive it. Sales rep emailed confirmation and contact info so it was very easy. Met in the lot and escorted through the process that could not have been better. First Class operation. Left the lot with my new ride- freshly cleaned & serviced and after personal instructions on the operation of all features. Even had my phone linked before my trip home. Outstanding Experience, Thank You!

Joe Denemark

Friendly and professional experience from start to finish. We worked all the details out on the phone and we were in and out in just over an hour. A great experience from a great dealer which I would gladly do business with again.

kelly patterson

Thought I’d try Charles Gabus Ford’s’ service center after having a bad experience elsewhere. How refreshing! The service area was clean and well organized. The people there were friendly and knowledgeable. My Service Advisor, Tonya, asked me if I wanted to use FordPass points to cover the oil change and tire rotation (that’s never happened elsewhere). I was provided some pricing on replacement tires should I need them in the future with a price match guarantee. They thoroughly washed my car cleaning off all the bugs from a recent road trip and pulled it up for me when I was leaving. Can’t speak to the car buying experience here (but probably will be able to in the future) the service here is first rate!

Kristin R

I worked with Jake in pre-owned sales over the weekend to help us trade for an Expedition. He was super helpful and very welcoming to myself, my husband, and our kiddos. He did a great job making the process very smooth and timely. I highly recommend him and the CGF crew, they've been outstanding so far!

TJ & Mandy Parsons

Charles Gabus and Anthony G. went above and beyond to get us in a new truck. They worked with us on everything we needed and even got a new hitch that fit the pickup for our camper. We absolutely love the truck and the service we received from Gabus Ford. Will definitely go back next time we are looking for a vehicle.

Jeremy Kramer

My experience with Charles Gabus Ford was fantastic. My salesman Steve was very efficient and knew everything about the truck I was looking at. He, and the Sales Manager Jamie Cleghorn, made the process painless and very speedy. They gave me top dollar for my trade-in and a very good price on the vehicle I purchased. There were no hidden fees and I left there feeling great about my experience. I certainly will refer anyone I know to this establishment. It was a great experience from start to end.

Anthony Ayala

Thank you to David Geyer for helping me with my 2017 Escape. Awesome salesman and very helpful and knowledgeable through the whole process. Highly recommend him to anyone looking into getting a used vehicle.

Mark Wibholm

Great experience working with them. They were helpful in looking into all rebates we can qualify for and really showed interest in my needs as a customer. They even walked me through all the settings of the truck and set me up how I would like it. I recently had got a Expedition for my wife from another Ford dealer and they never took the time to go through the settings like Gabus Ford did. Now I know other settings I can do for that car. Will definitely do business with them again!

Jeneane Williams

I was in for regular maintenance, oil change, tire rotation, overall check up. I was in and out in very little time. The staff were all pleasant and nice to deal with. I always go to Charles Gabus Ford. I have bought several vehicles from them and I have them service them.

Megan Boaz

Had a great experience! We traded in our compact car for a Ford Edge, and are so glad we went through Charles Gabus! Our salesman was Todd Dishman, and we were very impressed with how he treated us. He made us feel welcome and important. We had great service through the whole process. Brenda (finance) was easy to work with, friendly and helpful. All the staff were pleasant, and welcoming...all had smiles on their faces as they greeted us. I will definitely come back for future purchases. Very pleased with our experience!!

Thatianna Vangkham

Respectful, listened to what I was looking for in a vehicle. Great at suggesting price range. And, great communication and reassurance!

Danyell Steele

Steve and Jamie took great care of me. Found the perfect vehicle for me and made the process simple and easy!

Michael Collins

I required needed service and warranty work on my F-150. My service advisor, Dave Martin, was excellent in his handling of my service experience. He kept me appraised of their progress, and he gave me a reliable cost estimate before proceeding with work. I know I came to the right place for service and maintenance of my truck.

David Rosset

I've been a long time customer at Gabus Ford. When it comes to getting our vehicles (2012 & 2020 Escape)serviced, I trust them. Their team is knowledgeable and friendly. I've never felt that any recommended maintenance was not needed.

Jacob Royster

Just took explorer to body shop for a foreign substance on the paint. I apologize for not getting the gentleman’s name but he did a fantastic job addressing the issue.

Donna Brown

We were very pleased with the sales team at Charles Gabus Ford. The truck we purchased was well represented on the Internet, priced well and they provided a fair trade value. They were very fast with the paperwork, no waiting around, no hidden fees. Everyone was very kind and helpful. I would definitely buy from here again. Very pleased.

Heather Morales

I had 3 concerns after I purchased my vehicle. 2 were not even addressed. I work full time for a large Iowa employer where I always want to exceed our customer’s expectations. I have come to accept that I can’t expect the kind of service from many places anymore. It is rare to find. I just feel my overall experience could have been better. With a large (at least to me anyway) major purchase I would like to have my expectations exceeded but they were just at about meeting expectations. Even if I was incorrect on my 2 requests it still would have been nice to have those acknowledged. I mean one was an owners manual. Maybe they stopped making those in 2016, the year of my car? I would still recommend Charles Gabus but you may have to buy a Ford or brand new car to exceed expectations.

Lisa Christen

I recently bought a new Ford Escape from Charles Gabus Ford and I couldn't be happier with this purchase. Josh Christensen did great at helping me find a car I'd like. He was genuine, knowledgeable, and patient. I appreciated that it seemed like he cared, especially when he gave me a call a few days later to make sure everything was still going well. I also appreciated that before I left the dealership with my vehicle, they offered to show me how everything works and to connect my phone. When leaving, I felt very secure about my purchase.

Linda Kaufman

I was early to my appointment, but they were ready for me. I had an oil change and tire rotation and was in and out fast. Everyone was friendly and so easy to work with. Waiting room was clean and roomy. Super service.

Kristina Williams

Friendly service, shuttle drivers are great, my main issue is that they replaced something that wiped out my door entry code and didn't bother to tell me that! Later that evening i ran into a store and locked the vehicle, came out arms full and couldn't get in. Luckily the app on my phone worked once i sat all my stuff down on the wet ground to get it out. However, i don't always even take my phone with me on a quick stop, so it could have been worse and i was stuck somewhere locked out. This is definitely something they should explicitly tell people and offer to help them reset it right there when you pick up the vehicle!

Harry Quinn

My wife and I decided to buy a new car and we had a trade in. The 1st dealer we went to really low-balled our trade in so we left. We went to Charles Gabus Ford and met sales rep Andy Mattes. It was like another world. He was great to work with and offered several thousand more for our trade than the other dealer. If you are considering buying a new car, go see Andy. Yeah baby!

Marianne Stockman

I have had service on my focus here twice. Both times were exceptional. I went to get my after factory remote start removed because it was causing other issues. I was told it would only take about an hour. It took 3. Normally, that would be something to be angry about but they waiting area had WiFi so I was able to work. When the service guy did come to tell me my car was ready - what he had to say was above and beyond any experience I’ve ever had. He apologized of course for the long wait, but then went on to say they weren’t going to charge me labor for today’s work because I needed a new part that the cost alone was double what they had quoted me that morning. He gave me the cost of the part, said it’d take a couple weeks to come in but then they wouldn’t charge labor for that day either. Exceptional. They anticipated a customer reaction and already remedied it before I could even be mad. Being newer to Iowa and from a small town in IL where you always go to the same 1 or 2 local guys, I am pleasantly surprised by the dealership service at Charles Gabus and have found my new go to place for car service.

Rene Skala Skala

I have been a customer of Gabus for about 20 years. I have bought 2 cars from them.In those 20 years, I have had exceptional service each time I have gone in. They greet you warmly, professionally, and listen to your issue to fix it. The gals at the cashier desk were always pleasant. The waiting room comfortable, spacious, clean, neat, and WIFI so one can work on their laptop. The service people are very well informed of autos and do a great job of explaining what needs done to your vehicle. Plus, many times a free car wash. At times, they were very busy but that's, when you know your at a great business, and you just need patience.

Travis Adler

I purchased my first vehicle at Charles Gabus Ford and have to say this team has been fantastic. They walked me through the entire process and made me feel right at home. Their entire team is friendly and you can feel that they want you to be happy with your purchase. I will definitely be calling these guys when it is time for an upgrade. Thanks Murray and Adam!

Brian Patterson

It’s always a pleasure working with the Charles Gabus staff. I’ve purchased multiple vehicles throughout the years and have been very satisfied with my experience.

Christine Fullmer

I needed a new key and key fob for my vehicle. They got me in at the appointed time and had my key and fob done quickly and for less money than they had thought. Very friendly and helpful staff.

Erika J. Worley

The staff at Charles Gabus get 5 stars, but the communication lowers my score to 4. Everyone is really attentive and timely and accommodating, always looking out for my best interests and being patient with the odd situations around my car's ownership and the like. Unfortunately I have also had some weird things happen, like part of the door mirror's cover going missing or my online scheduled appointments not being on the list when I arrive. That being said, the staff are always willing to work with my family on solutions or they take the car even though they weren't expecting me there. Frustrating as some things have been, I really appreciate how fast, efficient, and nice everyone is.

Jody Swilky

All attention, especially Ben's, was highly personable. Waiting time was reasonable. However, the technician forgot to put a new sticker that specifies the mileage and months until the next service. Jody Swilky

Kristen Himes

My husband and I have never driven Fords. No specific reason, just never found a vehicle that we liked. However, this may be our new go to brand mainly because of the service we experienced in our recent purchase. We were looking for a 2019 Ford Edge which are seemingly hard to come by at this time. Charles Gabus didn't have the vehicle we wanted on the lot, but they were going to reach out to another dealer to get it to us. In the meantime, they suggested we come in and drive the 2020 model to be sure we liked it. Of course we did, but were told there wasn't much difference between the 2019 and 2020 models. We left right after test driving without them pressuring us or trying to upsell us. They knew what we were looking for and were doing there best to get it for us. As soon as we left, we sent a text to see what they could do for us with the vehicle we just test drove. Awesome price, awesome deal and quick answer. We decided to go back the next morning and buy the 2020 model. During the financing process, each person we talked to was knowledgeable but also honest. They showed us all the options to weigh but again, never pressured us. They were honest with what they would do in our positions. I would recommend Charles Gabus to anyone and everyone. Thank you for changing how we view dealerships.

Noel Nicholas

I took my car in due to having to jump start for three days. The team was great and got me in to start the diagnostics. In addition to the new battery, they went ahead and completed the oil change and tire rotation--thus avoiding another trip within a few weeks. The team is great to work with and like that they walk me through the recommended services. Kudos and a big thanks go out to Mike the team for taking such great care of my vehicle!

Brandy Graham

I started shopping online. I was contacted right away to set up an appointment after I found a vehicle I was interested in. The service was fantastic and the process was painless once I decided to make her mine. I think I was in and driving off in about 2 hours! Everyone was friendly and super helpful. I am so happy with my new baby and so glad I went with them, they definitely made a stressful time much easier. I definitely recommend going to Charles Gabus Ford!

Subbanna Varanasi

My vehicle was checked in right away. I was told again ( because I was there previously to explain my issues) what would be done. I was given a ride to my home. I was called and was given a suggestion to get new tires. I declined and explained why. I was told I would get a call when the car would be ready. Got a call and went to collect my vehicle. The service assistant was polite, quick and efficient. Great job!!

Megan Ries

I had a great experience taking my car in for work to be done due for a recall. The service person, Ed was very friendly and the work was done promptly. A plus is that they washed the outside of my car before returning it to me, which was a pleasant surprise. Thank you!

nicki G

I received an email asking to provide feedback: "Our number one goal is to have everyone walk away 100% satisfied and your feedback is the key to helping us achieve this goal." I've already called to provide my feedback, but now I'm being requested for more so here it is: I have purchased 3 vehicles from Gabus Ford. After my first purchased I was 100% satisfied, not only with what I purchased but also the service and price. After I was hit and my vehicle was totaled out, I went and purchased a vehicle at a different dealership and the service was nothing compared to Gabus Ford. I regretted the purchased (was a used vehicle) and where I purchased it not only because of the service, but also the price. After that I purchased my next two vehicles from Gabus (both brand new) and continue to be satisfied with the service of the sale and price. It's after the purchase is why I provided only 3 stars. All the vehicles I have purchased from Gabus - I would get them serviced at Gabus. The quality, service, and the friendliness hasn't been the same for a long time. Almost 3 years ago, I was rear ended on the interstate so took my vehicle to Gabus to get it fixed. Ever since my vehicle was fixed, the rear end makes an odd, almost a rubbing sound. Also, the rear tire firewall protector (unsure the name of it) piece started coming off 3 months after it was fixed. Which makes me question if it was put on correctly.... I have also had my tired rotated 4 times since and not once was offered or asked to get it fixed. Secondly, my husband hit a pole and the entire front in of the vehicle (including the radiator) had to be replaced. It was a quart low of radiator fluid when we received the vehicle back. Lastly, I hit a deer. The deer smashed the front driver side of the vehicle, including the horn. Again, brought my vehicle in to Gabus to get fixed and later in the day after I picked my vehicle up I found that the horn doesn't work. So, now have to figure out a time to bring it back in. The service after the sale is not what it use to be. The quality seems to be decreasing. After 3 issues now, I no longer have the trust I used to when it comes to Gabus fixing my vehicle correctly the right way the first time. While I used to be a huge advocate of the dealership over the years, unfortunately I am no longer. While I still believe the salesmen are great, it's after the sale is where I am not 100% satisfied.

x1direct

David Geyer is a class act, he set me up with a great truck (RAM 1500 Laramie) at a great price and went out of his way to make the deal happen, I highly recommend this dealership, everyone I talked to there was professional.

Chris Garton

Chris Houghland in service is great to work with. Always on top of things and gets the problem fixed. If you ever need service work done, call Chris.

Amanda Petersen

Was there for an oil change on 4/20 and everyone was so friendly. The service guys greeted me immediately and even opened doors for me, very unexpected and courteous! The asst manager who checked me in was very friendly, fast, and professional. The waiting area was clean and conveniently laid out so I could make a few phone calls semi-privately. My oil change and tire rotation didn't take long and to my surprise they even washed my car when they were finished! Gabus definitely left a great impression with me. These guys know what excellent customer service is!

T Cowan

The sales person was very nice, that helped me make my decision to buy my Ecosport, what a great car, everyone there was very gracious!!! and Helpful!!! I would recommend them to EVERYONE.

Deb Swales

Everyone friendly and focused on their job. One thing I have notice the last 2 times I have been there, no one talks to the other department. This time my car was getting body work done. I also had my blue tooth go out and needed it to go to service. Service told me to let body shop know it's to go to service after. I told the body dept. this when I dropped off. was called to say my car was done at the body shop 4 days later. I ask did it go to service they no but, I see that there is a note to do so. As the customer, I should not have to be responsible for how the shop runs.

Samantha Pratt

They did a great job at keeping communication with me throughout the car buying process. Good precautions were taken with the quarantine going on. Jake L. Who helped take care of me during the car buying process, was very friendly and responded to all my questions and concerns quickly and appropriately. Thanks for everything Gabus Ford!! :)

ryan peasley

I got a very nice vehicle from here, a 2016 Chevy Trax. This efficient SUV gets almost 30 mpg. It has a rearview cam, and plenty of other bells and whistles, like auto start. The staff were all very friendly and helped me to have an enjoyable buying experience, and the finance team gave me a nice discount from the original price. Thank you for treating me like a human being, and I hope to continue to purchase vehicles from your establishment. I highly recommend you to anyone needing a new vehicle.😀

Steve Wendehl

The Gabus service staff has done all the maintenance on my 2015 Lariat. Actually, other than oil/filter changes, new tires, and recommended items at specific mileage, not much additional has been needed. Good vehicle and good technicians. The service rep with whom I have dealt has been helpful, informative, and above all, I perceived him to be honest in the recommendations on work that should be done as opposed to that that could possibly be put on hold.

Rebecca Sabo

Thank you Michelle Hays and all the folks at Charles Gabus Ford for a timely diagnosis and fix to our air conditioning problem. You worked with our schedule and got us back on the road to North Carolina in cool comfort. Excellent customer service, guys!

Dean Haaland

Had new tires put on my 2014 Fusion. Quick service with friendly service people. I had trouble with the Ford website in getting a rebate with the purchase of the tires. A Gabus Ford service person helped me on the phone, but website still wouldn't work for me, so he completed the application process for me. Very nice extrea service provided! Thank you;

Julie Wright

AND THAT’S WHY YOU BUY A CAR AT CHARLES GABUS FORD!!! I have really never had too much luck with cars and I’ve been driving over 35 years. I decided to buy a certified used car and stopped by Charles Gabus Ford. I bought a 2015 Ford Focus. Shortly after I bought it I noticed it was not driving right. The problem was on and off and my fear was if I brought it in they couldn’t diagnose the problem if it wasn’t acting up right then. Anyway, my fear of this and past bad experiences kept me from going in for about 8 or 9 months. I finally got it in and unlike any other car shop experience I have ever hadthis one was great! I dropped it off and they shuttled me to work and I got a call with a diagnosis maybe an hour later if that. My warranty covered the issue. They found a couple of other issues that they fixed. The only thing I paid for was my oil change and my tires needed balanced. I cannot say enough good things about the staff, especially Dave Nagel. The first good experience I’ve ever had at an auto shop. Thanks all, great place to buy a car and get it serviced. Julie Wright visited Charles gave us again and I did walk away 100% satisfied they're awesome thank you Charles gave us Visited Charles Gabus again in February 2020, since it won't let me write a new review. I will just add to this one still the best place ever to go. Thank you for your great service Charles Gabus.

Jared Ledesma

This review is for salesman Josh Christensen and is overdue. I bought my car through Josh in late January 2020 and it was a great experience. As someone who is LGBTQ it can be intimidating to walk into a car dealership--especially one known for trucks. But Josh was extremely friendly and patient. I wasn't intimidated at all. In fact, the opposite--I felt very comfortable with him. Highly recommend Josh and this dealership!

Mark Smith

This was probably the easiest and least stressful car purchase we have done in the last 25 years! We were given a respectful and competitive offer right up front that allowed us to have the deal done, mostly over the phone, in just one day. Steve Sanders in sales was very professional and low pressure.

Bonnie Schweitzer

While traveling on I-80 on May 1, 2020, our Ford F350 truck lost its turbo power. Popped an intake hose called a CAC tube from air cooler to throttle body. We called Charles Gabus Ford and Robert/Service said they would look at it. We were able to reconnect the hose and limped 47 miles to them. Disconnected our 40 ft. fifth wheel in their parking lot. Robert was very helpful and so was the service tech. They understood we were trying to get home and worked quickly...within 30 minutes and got us back on the road. Very kind and professional and can't thank them enough for the quick service!!! Got home safe and sound!! Thanks Robert and also the service tech...(didn't get his name)!!

Allie Lauritson

Awesome service. Great people. I'm confident in my choice to even take my non Ford vehicle there. Their staff is quick and thorough. Phone service is very helpful and accommodating. The body shop is easy to work with. Their service shops give quality work for favorable prices. Their rentals are prompt and friendly. They are also very helpful and understanding as a family needing a larger vehicle. They also highly inspect the vehicles before renting them out.

Roger Hagan

The Service Department was awesome. Best I have ever experienced in my lifetime. My diesel truck was emitting some oil smoke under the hood. They got me right in, discovered the oil filler cap had not been replaced when I had it serviced in MT. They put it on, cleaned the underside of the hood and even replaced a windshield washer valve I had a part for. All for NO CHARGE! Everyone should trade at Charles Gabus Ford!

Catherine C

Our airbag light came on two days before we started the 1300-mile drive back to MA, right before New Years, and our local dealer couldn't get the part in time. Service advisor Ben and the mechanics fixed the problem in less than 24 hours. They were efficient, friendly, and helpful throughout. We highly recommend the team at Charles Gabus Ford!

john coxe

I took my Ford F-150 into have my radio/cd player replaced. It only took them about 30 minutes. I bought the truck at De Yarman where it's been broke down half the time. Charles gabus Ford straightened everything out on it. They don't try to horse you around

Paula Burnett

Brandon did an excellent job from the moment we scheduled our appointment. He had already checked the history of our vehicle and knew what we had done and if it need anything. Brandon’s follow-up with us on what was found, down to the final cost out the door. We appreciated the phone call as we have dealt with another service guy the day before with our other vehicle and we had to call him. We appreciate Brandon and will be asking for him again. We used to have Dave as a confident resource to use but is no longer there. We appreciate Brandon and his knowledge and his excellent customer service skills.

MrsMark Dave

We had a wonderful experience getting our cars detailed from the minute I called to make the appointment to now. They called to let me know the cars were done as soon as they were dry, and they did an EXCELLENT job! They made things shine on my 13 year old car that I didn't even know could shine. We have already recommended them to friends. And, we will return in a heartbeat (as much as I commit to keeping my car clean "this time", we all know it won't happen). When we went to put the mats back in one of the cars, we discovered one was missing. I called yesterday (5 days later because we didn't put the mats back in right away) to inform them that we were missing a mat. Robert (service manager) told me he'd check on it and get back to me. This morning, I received a call from Joel saying he was trying to locate this mat and would make things right if he couldn't find it (I didn't even have to ask). Well, we checked the garage one more time to make sure the mat wasn't in there. Guess what. I feel TERRIBLE for falsely accusing them. I did call both Joel and Robert back to apologize for this. Both were very gracious. I appreciate the wonderful job they did, the wonderful customer service, AND that they were going to make something right that, in the end, we found wasn't even their mistake. I appreciate them following up with me.

Kim Carstens

I emailed Jeff Turner about a vehicle I saw on the website. I told him I would be there on Saturday. My daughter and I met with Jeff. I told him I am looking for a car for her to take to school. I told him my budget and he began showing me vehicles in my payment range. He was really good at asking Chloe if she liked a smaller car or a midsized car. He made her part of the experience. She is the one who has to drive it. There was a plastic piece on the windshield that was broken. They ordered the part and it was put on the following week. Great experience from start to finish. If you need a pre- owned vehicle, go visit Jeff. He is wonderful to work with.

Nick Tschudin

Had a great experience at Charles Gabus Ford. I was helped by Josh Christensen, who was an amazing Salesman. He made the process go by quickly as we had our 5 year old with us and he made it a fun experience for all of us. Got my 2011 Ford Edge and love everything about it. Next time I’m in need of a new vehicle I will be going back to Josh. They have made me a customer for life.

Greg Patterson

Very Happy with Charles Gabus Ford Ive purchased 3-F150 from here. Im impressed with there service department when I have a small issue Robert and his team take care of it. the drive in service department and waiting area great.

Jonathan Fritz

Charles Gabus Ford has WONDERFUL customer service. I took my Ford Transit Connect in for a short-circuiting outlet in the 2nd row (another dealer tried fixing it but did not end up finding the problem). David and team in the service department worked tirelessly to help find the problem while updating me along the way. I am extremely happy with the level of customer service I was provided and I'm happy to say that Charles Gabus Ford is now my go-to Ford dealership in metro DSM!

Mike Sheridan

We were looking for a medium size SUV for a second vehicle, and they had a 2013 Ford Escape that seemed to be a very well maintained car. The sales person, Bobby Conant answered our questions and gave us info about the car. We were satisfied with Gabus Ford, and would shop there again.

Kyle Swartout

I recently purchased a new Explorer from Erika Hall at Charles Gabus. I live in Minneapolis, but found the right vehicle online at CB. I called the dealership to inquire, and everything else went as smoothly as I could imagine. Erika set everything up over the phone, so the vehicle and documentation was ready to go as soon as I arrived. She picked me up at the airport, then a few signatures and less than 30 minutes later, I was through the vehicle tour with Nick, and on my way with a smile! I have purchased many cars from many dealerships and this was by far the best experience! Everyone at the dealership was prepared and courteous. It was an A+ experience. I certainly recommend shopping at Charles Gabus!

Chris Klemesrud

We had such a great experience at Charles Gabus Ford. We purchased an extended warranty from a third party when we purchased our used car. We had an issue with the air conditioner and the service adviser fought for us when the warranty company was being difficult. I can't thank Charles Gabus Ford enough for advocating for us. I would highly recommend their service department.

Brad Sunderland

Charles Gabus Ford made it an easy fun experience to trade in my vehicle and purchase a new to me truck. It was a completely smooth process from look to purchasing.

Connor Hilsenbeck

The staff were very helpful to make sure we left with what we needed! Noah and Harley helped us go through our options and made sure we left satisfied. Jonathan was also very helpful to make sure that the car was all set up before driving off the lot. I will recommend Charles Gabus to any of my friends in the market for a Ford vehicle!

Randall Brookhiser

I had the lowest price in the area estimate for a new car I was shopping for in about an hour with a personal call and emails directly from our salesman. No bait and switch tactics and they had a low document fee. I was able to purchase the exact car for the exact promised price two days later with several cars of the desired color in the inventory at the dealership to pick from. The salesman was in contact with me the day before and early the day of the purchase to be able to coordinate an exact time to show the car and he was ready to go as soon as my wife and I got to the dealership. The salesman even started our old car and cleaned off the windshield in a middle of a snow storm while my wife and I were sitting in the new car we just purchased.

Jeff Lee

Sales staff was friendly and made the purchase of my used Explorer easy. The vehicle was in great condition, clean inside and out, and even had brand new tires like many of the other used cars they had. Very satisfied with my experience and will likely buy here again!

Jenny Knutter

We started our purchase online because we live about an hour away from the dealership. Ben Howe did an outstanding job almost immediately after I had requested information on a vehicle. Ben worked very quickly all day to insure things went smoothly and we were able to come purchase our vehicle right away. I didn't tell Ben, but I had also been inquiring about a vehicle from another very well known dealership and they took 2 days to return my online request. Ben had our financing and vehicle ready in less than one day. We were very happy!

Roland Pillack

I brought my Taurus in to have some work done on it, one was a recall item, and while it was going to be there I requested that 2 other things be done on it. When I returned to pick it up the recall item was done and 1 of the 2 items I requested was fixed. I was told the service man did not find a problem with it, although when I brought it in the service adviser (and I) could not get it to work. Since it was working I took the car home (even though they did not fix it like I requested, which disappointed me. I had a feeling it would continue to be a problem). Within a week it stopped working again. I called and brought the car back in. The service adviser argued with me about wanting me to pay my $100 deductible AGAIN, but if it had been fixed the first time (like I asked them to) it would not have cost me anything extra. I called the manager and he agreed he would not charge me another $100 deductible. I am thankful for that but I had to live without my car another day while it was getting fixed. I would not want to work with this adviser again.

Paul/Carol Richter

Service Advisor Brandon is one of a kind! My 2007 F150 needed an oil change and had a ticking noise. Brandon advised me of the diagnostic charge and scheduled oil change. As I said, it's an '07 with 90K miles and I haven't had to do any maintenance whatsoever.. He advised me of several items that needed to be replaced. We prioritized them with the costs. Brandon let me know he had all of the parts and then he let me know when the work was all completed. He did what any customer expects, and often times that is hard to find. A special thank you to Brandon for a job well done and for your concern for me as your customer!

Steven Mclean

I continue to have my Ford Escape serviced at Charles Gabus Ford, where I bought it 1 1/2 years ago. My only experience has been with simple services such as tire rotation and oil & filter changes. The staff is always friendly and professional with immediate intake, prompt service and a comfortable place to wait while service is performed.

Christa Cushman

I came here to look at an Explorer. I called ahead and Billy had the Explorer upfront and ready. Billy was very friendly, helpful, accommodating and didn’t pressure us. Would definitely recommend dealing with Billy. UPDATE We came back and bought our 2020 Explorer ST! Love it! We came from Kansas City to buy it and well worth the drive. Billy handled most of it over the phone. When we got there it was ready and exactly what we agreed on. Best car buying experience we have ever had.

Roberta Carpenter

We purchased our 2010 Mustang from Steve Sanders, and we were very happy with how we were treated. He found multiple discounts and beat four other dealers on price, while getting me the car I wanted. In July 2015 we were looking at a new car for my wife, and she didn't have any Ford vehicles on her list to test drive. We did stop to see Steve out of loyalty, and he took the time to show us many of the available Ford models. There was no pressure, but he found a car we both found comfortable in, at a price we felt was very reasonable. We left that day with our 2015 Ford Fusion Hybrid, and we have been very happy with it. We just returned from a 3100 mile trip with it, and were very happy to discover how easy it was to run 700 miles a day, while getting 41 mpg. Steve Sanders is very easy to work with, and we have always been treated great by the staff at Charles Gabus Ford.

chris Sturtz

Todd Dishman is the man. Sent him an email and he called me back same day and we were there buying the truck. Whole process took less then 2 hours out the door. Will do business again with Him and Charles Gabus

John Ludemann

Started off rough with the wrong salesman, but once I went to their A game salesman (Jeff) things went phenomenal and I love my new purchase! Ram1500👊 …

Di Daniels

Salesman Edward was wonderful. Love my new car and still experimenting with all of it's features. Like I said Edward was wonderful. Not as impressed with the person to whom we gave our check to. He had no sense of humor what so ever. I highly recommend the salesman Edward and if anyone is looking for an honest salesman... look him up at Charles Gabus Ford in Des Moines.

robin Hanner

I was treated very well, Everyone from the salesperson to the loan department and last but not least the exit department. They made sure I knew how to operate everything about the car. I received a beautiful pink ford hat free love it. I will never go anywhere else but charles Gabus Ford. I have always used there maintenance department as well. Also a great group of people. Absolutely no dissapointments from me. Thank you everyone at Gabus.

Bob Stecker

Took less than 3 hours to drive out with a new truck, great mileage and extended range with the larger fuel tank will be nice. Start/Stop tech amazing! Immediately starts after waiting at a stop light will help save gas. Whisper quiet while driving down the road.

Rob Van Dyke

Bought a used 2018 F-350 Limited from them and I am very pleased with both the truck and the service I received. We had been looking all day and not finding what we wanted and I was very please when they had exactly what I was looking for. It was late in the day when we made the deal and they stayed and got it ready for me and delivered it that evening. Once I got the truck home I realized it was missing a few items and they took care of me. They ordered the items and made every thing right. I will definitely be back.

Bill Folkerts

Brake service (new pads and rotors on front) was completed on time and for exactly the quoted price. Did not try to up sell me on unneeded repairs. They also washed my Edge. Very satisfied with my experience.

Paul Monroe

I’ll always use this dealership from now forward. You get a 100 percent plus in my book!

Kathy Titus

We love buying vehicles from Gabus. Just bought a Ford Fusion which we love I am also VERY happy with the great treatment and extreme knowledge of the staff from sales to finance to delivery. If you are looking for honest, knowledgeable sales person ask for Steve

Nichole Condos

Philip was great in letting me know the entire time how my car was and everytime an issue came up he was upfront in letting me know what would be needed as well as the cost. He also helped me in deciding if something could be held off if cost was a factor. I love going to Gabus for my oil change and tire rotation, they always treat you with respect and provide you with all the information you need to make decisions.

willy wu

Went in needing a front bumper fix thinking it’s just another place that’s going to rip me off... had some insurance trouble that probably caused some headaches for the dealership as well. Turns out they are really nice people. They worked through the insurance trouble and got my car fixed in way less time than I was expecting. This place is genuinely caring and understanding of its customers. I highly recommend them for any car repairs.

Pam Berhow

Second time we purchased a new vehicle from Charles Gabus. Both times have been a good experience. We worked with David and the finance gal who were both wonderful. If there is another vehicle in our future I'm sure it will come from there. Would recommend anyone go there.

Robert Clabough

Body shop did an awesome job! My car was done under the estimated time, can't tell that anything happened at all! They also cleaned the interior of my car! Only down side was waiting at checkin for about 30 minutes, but a very small price to pay for such quality work.

Earl Ellis

We always enjoy shopping at Charles Gabus Ford and this time was no exception. We were greeted by Joe Green who was extremely professional and gave us more information than we could even imagine on our 2020 Ford Explorer choice. Joe appreciated that we wanted to wear masks due to the virus and he also wore one while we were in his office. He was courteous, friendly and very informative.

chris johnson

The representative was helpful and laid back. He didn't push me into anything, let me get a feel for the car (2016 Ford Fusion Titanium) and gave me pros and cons. Didn't have a lot of time as I went in before work but they were prompt with me. Did not buy at the time of visit as I was still looking into all my options. Clean building, friendly staff.

Paula Hess

Noah Luther was my sales person. He was very patient and understanding with me . He made the whole experience very comfortable and was very patient with all my questions and concerns. Everyone else that helped in the process also had the same attitude and patience. I would highly recommend purchasing your next vehicle with them. Thank you 😊

Marc Matthewson

Always a little disappointed when I have to pay full asking price, you should always take a little off so the costumer feels like they won. That aside I purchased my vehicle without ever seeing it except pics online so had a lot of texts back and forth with Todd my sales guy he did a great job of answering all my questions and made me feel at ease. Have had my new truck for a few weeks now and I love it.

Richard Turnquist

Gabus Ford is a good place to get work done. They are Courteous and friendly in service. They also do a great job for what ever you want done to your vehicle.

Lynn Howard

At Charles Gabus Ford, we had one of the best customer service experiences ever! Kelly made it so easy to look at the two models we were considering and understand the key differences. Once we had decided, he located exactly what we wanted and had it ready for us to drive away in two days! Brad and Zach were helpful and thorough with paper work and orientation. Best of all, we know who to call with any questions. We know we will be treated well here. Thanks, Guys!

Tobias Ramos

I love them they gave me a way better deal the. Dewey ford. Yes I did my shopping before I bought. Same window stickers they were 600 less expensive and they treated me like family over there yes they were friendly but I told them about the other deal, they said I could leave and they would get back to me. I gave them a week and nothing!

Chuck Golliher

They were ready for me when I got there. The work was completed as requested and the cost was no more than the amount that had been estimated. My experiences with service at Gabus have always been very good! Service rep was ok, just not as friendly as you would expect but he confessed it had been a busy, hectic day.

Hailey Workman

Was referred by a co worker for a new (to me) car and definitely wasn't let down. I spoke with Dick before I got there about what I was looking for and he had a selection of cars that worked into the range I was looking at. He didn't try to push one make, or try to upsell me into something less affordable to me, which I VERY much appreciated. Worked with me on the price/financing through my personal credit union and got everything done quickly. Will definitely be back and recommend them to friends.

Gary Schwartz

I had an excellent experience at the Charles Gabus Ford Body Shop when my 2010 Ford Taurus was in the for front end damage. The personnel were very friendly and professional and had very good communications with my insurance company. The body shop does quality work and they guarantee their workmanship. I highly recommend the Charles Gabus Ford Body Shop.

Quantum Physics

Sales and delivery team are awesome! They answer all my questions and are super friendly!

Rex Butler

I had to take a company vehicle in for a recall. Everyone was very professional and friendly. I was taken back to my office by their shuttle service so that I didn't need to wait long in the facility or trouble someone to come and get me and bring me back. They finished with the maintenance in a very reasonable amount of time for a fair price. I highly recommend!

Charmaine Jones

I had a great experience working with Erika Hall at Charles Gabus Ford. She was quick to respond to all of my texts and e-mails and worked hard to get me the deal I was looking for. In addition, Dan, in finance surprised me with a lower interest rate than we had originally discussed! The whole team was friendly and attentive. I purchased a certified used vehicle from far away. When I flew in to pick it up, Erika even donated her time to come get me at the airport. Awesome experience and I would purchase another vehicle there, even though I'm from Colorado!! Highly recommend this dealership for an honest deal and positive purchasing experience!

Curran K

The salesman, Austin, was great. I knew exactly what I wanted going there. He listened and knew what I wanted. I wanted a used crew cab pickup truck, preferably Ford. He didn't try to sell me anything else but that which was awesome. The finance lady, Brenda, was great. I wasn't able to get the truck I first looked at that I wanted. But the next day they made some magic happen and ended up getting an even better truck for around the same price and was even my favorite color. black! It was the quickest buying experience I've ever had and that was awesome!! Literally took an hour to an hour and a half at most altogether.

gay lyn webb

Charles Gabus Ford was clean, and friendly. My truck was serviced and I received a courtesy wash. There was free coffee, a clean bathroom and almost everyone was wearing a mask. The only reason I am not giving 5 stars as I did not receive a checklist of everything that was to be inspected during my oil change. I generally get my truck serviced at Tom Boland Ford in Hannibal, Missouri and they always give me a sheet showing what they checked and how things are holding up, ie: my brakes, tires etc and Charles Gabus Ford did not.

Matt Lukacs

Awesome. We've been doing business with them since 1982. 40 years!

Timothy Fessler

They’ve always done a great job on our vehicles. We’ve been taking them to Gabus for over 15 years and wouldn’t take them anywhere else. We like all the people there. They’re all very friendly and professional.

Roland Purdy

I will try to be brief. I purchased new shocks for my Ranger pickup at Charles Gabus. They explained that they did not have Ford shocks but could install another after-market brand. i agreed. The new shocks were extremely stiff riding. Every bump was enough to rattle your teeth. I hoped they would perform better after they were "broke in". They did not. I was trying to give Charles Gabus the benefit of the doubt that they surely had installed the right kind of shocks for a Ranger pickup. Finally, two weeks ago I hit a pot hole and the shock absorber for the right front wheel broke loose and was hanging down inside the spring. I could drive it that way. I made an appt. and talked to the Shop Manager about what had been going on. At the appt. you again did not have Ford shocks on hand. i could either come back 2-3 days later while you ordered Ford shocks, or let you put on after-market shocks again. You assured me they would be the right ones for my truck. I asked if they were the same as the ones they were taking off. They said they couldn't tell. I asked for some adjustment since the first set of shocks were not the right ones. They said no. I have to wonder if anything else was broke when I hit the pot hole and the shock broke loose. I would have thought one set of replacement shocks should have lasted for the life of the pickup. They did not. This new set of shocks is much more of a smooth, safe ride. Bumps are much less of an issue. I am convinced you put on the wrong ones first time. You should have made an effort to adjust the price when I had problems with them and had to replace them so soon. After posting the above comments Charles Gabus contacted me. They listened to my complaint and offered to share in the cost of the second replacement shocks. i accepted their offer and have received their check in the mail. I believe they stepped up and treated me fairly. It restores my faith in them as good business people who genuinely want to treat their customers right. Thank you. i have purchased 4 vehicles from Charles Gabus over the years and would not hesitate to trade there again.

Daelyn Eisele

Absolutely wonderful service! Helped me out completely to find the perfect vehicle! I'm sure that all of the sales reps there are great, but I was very very Impressed with Mr. Jacob Davis. Very friendly and tried to get the best deal for me. For my first time buying a vehicle, it was definitely an amazing experience!

Christy Steinmeyer

Needed a quick oil change and Gabus Ford was able to fit my Nissan Murano when another dealer had a 2 hour wait. Thank you so much for the great customer service and being able to assist changing the oil in the time frame I had available. Again excellent customer service!

Kathy Evert

My experience in purchasing a new vehicle was first class from my first inquiry through the time I drove the car off of the lot. Everyone was helpful, friendly, thorough, and gave me a good deal. I highly recommend Charles Gabus Ford for vehicles and for service.

Kelly Green

Service personnel promptly greeted me, confirmed the time and purpose of my appointment, then provided an estimate of the cost and time required to complete service. While waiting during the service, I was advised of an additional item with recommendation it should be serviced prior to winter, again, a cost and time estimate to complete was provided. I certainly appreciated the additional inspection and attention to detail. Service was completed, check-out and payment easy...a very smooth experience and everyone involved was very friendly and courteous.

Stig Andersen

Traveling up i35 to Minnesota pulling my Airstream Argosy all of a sudden the 6.0 Turbodiesel felt and sounded like it had completely blown up. Limped 100mi to Gabus Ford in Des Moines, IA. Amazing dealer & shop,. I am an old truck driver,, Best dealer I have ever been to. They really know their stuff, and honest. ***** I would give them 10 stars if I could.. Thx. Stig A.

Dave Adams

I have purchased over 30 new trucks in my life and the quality of this dealership is the best I have ever experienced. The selection of trucks to choose from was so complete that I found exactly the truck I wanted, even down to the color. That allowed me to buy in the price range I was expecting without paying extra for things I did not want or need. Noah worked with me without any high pressure to buy. He helped me find what I wanted and then followed through with the best deal he could get the very first time. Then Brad worked with me on the financing and got me a cheaper monthly payment than I expected to pay. While that was taking place, they were getting the new one ready to go and the whole buying experience took less than 2 hours! The next time I buy a car or truck, I will be going to Charles Gabus Ford!

Erin Chappas

I just purchased a brand new Ford Focus from Charles Gabus. This is the second time that that I've purchased a vehicle from there... the first time a trade-in was involved. I must admit that I didn't know how the whole trade-in process worked going in, but I knew what I wanted, and the staff was TREMENDOUS help!! Also, the 2013 car has some nifty gadgets that may have taken me a long time to master, but they made sure to show me how to use everything before I left that day! All in all, a great experience! I would highly recommend Charles Gabus when you're considering purchasing a new vehicle!

John Snow

Purchased a 2022 Mach 1 and it was a breeze. Very good and knowledgeable staff. Can't say anything bad about them.

Brent Curtis

This is the second vehicle we've bought here in two years. They have always given us the payment we've requested, the car we wanted, and we leave the dealership the same day with our vehicle. The staff is always friendly and treats us like we are the most important customer on the facility. Highly recommended!!

Michael Nuss

I bought 4 new tires and had a recall performed on my car. I was glad that they had a shuttle that would take me home and pick me up later in the day since they would need my car most of the day. Everyone was friendly and courteous.

Robert Capalbo

My experience could not have been better! My salesperson was great. The team member that showed me all the features of my vehicle made me really comfortable. I highly recommend!

Jorge Quijada

I had a very good experience with Charles Gabus Ford back on 2004 when I bought my ford explorer and I just got me a ford F150 and one more time, the experience I hand last week; was very, very good. Very nice people working for this dealer. Thank you guys for being kind with all customers.

Josh Kassmeyer

I apologize, I originally reviewed this dealer thinking I was eating a different dealership. My salesman was very knowledgeable and friendly. Here was eager to help and answer all questions. The sales manager was also very helpful and knowledgeable. I bought a used vehicle from them in one day. I would recommend their sales team to anyone!

Vincent Malamute

Multiple idiot lights came on during a trip along with a "Engine Fault-Service Now" notice on the screen. Not pleasant when 800 miles from home. These guys were able to get me in and get what turned out to be a minor issue sorted. Their Service Dept was very pleasant to deal with and able to get me back on the highway the same morning.

Paul Stuber

I had a Fabulous buying experience when purchasing my new 2018 SD F250. They negotiated Fairly & Honestly on the vehicle price as well as my trade-in. Tiffany was Wonderful to work with to complete this purchase. Fantastic deal, Beautify truck, Happy Camper!

Scott Toben

Our family vehicle was totalled from an accident and we needed another vehicle asap. I looked at a few dealers in the area...trying to decide. Gabus Ford had a great deal online on a low mileage '11 Escape. I called in to inquire further - thinking "what's the catch"? Noah was very helpful and answered all my questions. The test drive convinced me, I have a monthly payment that fits my budget and my family loves the car. We were treated with respect and well taken care of from start to finish. Thank you!

Debbie Lundy

I was really happy with my experience of purchasing a vehicle. Brad came in on his day off to help me with the purchase of my new Escape. We had just arrived and he had pulled one of the vehicles up for us to be able to test drive. I would recommend Charles Gabus Ford to my friends when they are ready to purchase a vehicle.

Charles Jackson

Our Explorer recall work was done timely as promised and Gabus gave us a break on cost front end alignment. It was nice to have a complimentary wash.

Cole Westphal

James Carpenter was great. He helped me find exactly what I wanted and more. He was patient with my questions and easy to talk to. The car is fantastic, better than the one I traded in, for less than I was previously paying per month! I will be going back to Charles Gabus Ford for the rest of my future automotive needs! Good job guys and gals and thanks for the great service!

DeAnne Kobliska

We have always been very satisfied with the professionalism, convenience, reliability, and responsiveness of the staff of Charles Gabus Ford. This experience was no different. Within 2 hours we were on our way down the road. Thank you to Steve Sanders and staff that made our experience special and amazing! Another five star experience!

Jennifer Cook

Great experience with Dylan C. He made the process smooth from the beginning. Answered all of my questions before I even went into the dealership. He worked hard to get me the best deal possible on my new Edge. Excellent customer service, I will return to see Dylan for any future vehicle purchases.

Hannah Hesseltine

Moh was excellent, he helped me get my car fixed after an accident and helped me get a rental for the time that my car was being repaired. They were extremely flexible with allowing me to have my rental on the weekend and every department worked together to make sure I got my car back as soon as possible!! It was a great experience and I will always have my car fixed and serviced by Charles Gabus!!

Francisco Colon

Top notch service from beginning to end. Anthony was personable and very professional. We test drive 3 vehicles and decided on the 2017 Ford Explorer. We are very happy with the purchase and glad we visited Charles Gabus Ford.

Steele Harter

I bought a new 2020 Ford Fusion with my fianceé at Charles Gabus Ford. It is an amazing car with amazing ride quality. We got an excellent deal on the car with service warranties that far outlast any other manufacturer. I do recommend going in and shopping with Bill Freeman!

Jim Nixson

I can' say enough great things on the positive experience I had buying a used truck from Josh at Charles Gabus. Things went smooth and they took care of any issues or concerns I had. Financing was a breeze and just a great overall experience.

Josh Klein

Went into Charles Gabus looking at cars and what would be the best value for my money. Josh helped me out, and he was extremely nice and polite and helpful. Got everything taken care of in a timely manner, and I was able to drive my new fiesta home the next day. I would recommend Josh to anyone.

Jeff Weiss

On a 2013 Ford Focus. The fan behind the dashboard responsible for pushing out heat and AC through the console vents had died. Previously took the vehicle to an independent electronic shop, and they charged use $100 for a diagnostic, but were unable to resolve the issue. Brought it to Gabus Ford in Des Moines during the pandemic slow period. Within 2 hours, they called saying the power connector to the fan was corroded. Replaced the connector, added corrosion resistant sealant, and it was good to go. Also performed a (Ford covered) oil change and tire rotation, and even through in a wash. Total cost: under $150. Friendly, professional service.

Steve Brubaker

I've been a Gabus customer for almost 20 years. I've always been pleased with the dealership and how they are dedicated to improving and delivering a great customer experience from Sales to Service. This purchase of an F150 was no exception -- Kelly Cornish is great to deal with. And the rest of the Gabus team made it another terrific experience from the sale to financing to vehicle orientation. Thanks to the Gabus team!

Jeff Hartwig

Had body work done there. Only reason had work done there was because it was warranty work. Pros: Truck looks great. They damaged one of the tires and replaced it at no cost to me. Cons: Took longer to get truck back then what they said. I had to call to get updates and they never call me back. Nothing was said about the tire they damaged. Not my first choice to get work done.

Steven Courtright

Great job. Excellent service via the Service Adviser. Job was done in less than time expected. All in all, very satisfied with the service and time used. Will definitely use Charles Gabus as my dealership of choice in all future maintenance needs..

Gregg Rupp

As always very friendly and not pushy about service requested. I have always gone in for oil changes. The only thing I would change is the length of time it takes for an oil change, But I understand they also preform a general inspection of my truck. All in all I am very satisfied with their service.

Mike Jaeger

Since getting my 2011 Focus last fall I've taken it to Gabus Ford twice for an oil change and tire rotation. Both times it was done within 30 minutes and last time they washed it too. Excellent service.

Rob Hruby

When I visited Gabus Ford, I had done quite a bit of research ahead of time. The sales representative I worked with, Kelley Cornish, was very open to my research and level of knowledge surrounding the vehicle. After leaving several other dealerships annoyed and frustrated, it was nice to go somewhere that I did not have to say no or let me think about it until I was blue in the face. I was treated with respect and my thoughts and feelings were more important than making a sale. I will be recommending Gabus Ford to my friends and family who are in the market for a new vehicle.

Amy Johnson

I had a very pleasant and easy experience purchasing a new car from your dealership. My sales person, David Geyer, was top notch. He was extremely helpful, answered all my questions, and explained everything to me very well. I will highly recommend him to everyone I know. My experience from beginning to end was great. Brad Rodish in the finance department helped me from start to finish with the financing and was fantastic! When I picked the car up, it was spotless and looked super. The features were explained to me well and my phone was synced to my car before I left. Everyone was friendly, professional, courtesy, and helpful.

Elisha Crow

I had a fantastic experience in purchasing a new car from Charles Gabus. The salesman Jeff Turner was such a great help in helping me to find the right car for me. He worked very hard to make my experience as easy as possible and he worked with me with my budget. He was very knowledgeable and willing to answer all my questions. I was very impressed with how they helped me to understand my car before I drove it off the lot so that I would be able to understand my car's features.

Patrick Roberts

Once again impressed with the folks at Charles Gabus Ford! Charles Gabus Ford impressed us two years ago when they helped us get into a 2016 Taurus, after Stivers Ford service center messed up our Navigator and decidedly would not work to help us out. This week, Charles Gabus service center (Ed) took in our car that needed some warranty work AND provided us with a loaner vehicle to use for the day. The whole team was very helpful and friendly. Picked up our car the next day and was grateful to be a part of the Charles Gabus Ford family! Thank you to the whole team!

joel christensen

Ben Howe is incredible! I am very particular about my cars, especially when it comes to my RS and he listened to all of my concerns and got them taken care very quickly. I will always take my Fords to Charles Gabus Ford and Ben will always be my service advisor.

David Cruz

Our sales consultant was awesome and respectful. He did a great job giving us a great deal for our pre-owned Ford. Buying a car from Charles Gabus Ford was a nice and fun experience!

J. Koepp

Dylan and the crew did an outstanding job helping me find the exact truck I wanted. Could not be happier with my purchase. Although I wish they would of tossed in a Mustang. 👍 …

Randy Hoang

It was Great working with Maury ! I test drove the car and got a great deal afterward so i bought it that weekend. Also i would like to say that it was a fast, easy, simple transaction and the deal was too good to pass up ! I would recommend for anyone.

Angela Renner

I had a service woman by the name of michelle. She took the time to listen to my concerns and talk with me before I even scheduled. She explained everything to me about how my warranty worked and even told me I had extra miles on it that I didnt know about. She called me within a hour of my car being there for a 7am appointment and told me what they had found. She answered my questions about how long it would take to fix my car. She said they could do it and have it done the same day. Mind you this was almost 45 minutes after I talked to her the first time. She told me she would call when done. So around 9am they were told to fix my car and at around 130pm my car was done. Michelle called me and worked with my so I could have my car back the same night after hours and to collect payment because I was driving back from Kansas city for work. She set it up for a late pickup. They even washed my car for me. I can say that the dealer I bought the car from didnt even do that when I brought it back for my first oil change. I will always go back to Charles Gabus Ford. Thanks again Michelle!!

Tifini Foglesong

Our second time driving three hours just to shop and purchase here. Todd D is a great salesperson to help you find your next car. Neither were Fords but they still went the extra mile to make it work for us. Will be back again. Thanks so much!

Aron Flickinger

Eric Brincks was friendly to work with because he is a good listener and provided the information I requested in a timely manner. When I checked on some of the information he provided, it validated what he was saying and helped build a trusting relationship.

Tammy Mortensen

We have always used a different dealership and our salesman retired and we didn't seem to feel we were getting the same service so we thought we would try a new dealership and had a fantastic salesman and great service! They were all easy to work with and considered I get a discount through my father's retirement from Ford they didn't try to undercut me on my trade-in as others have in the past. I would deal with them again and use Doug McGrew again as well!

Scott James

Had an oil change and warranty work done. Ben was very professional and friendly. Work was done in a timely manner. Had to schedule a long way out as it is hard to get in.

Donna Potter

We were amazed at the exceptional service. It was fast and thorough, and they even washed the vehicle. The service at our previous dealer was awful, but Charles Gabus was wonderful.

Kim Dilky

I had recently been in an accident where my 2012 Ford Escape was totaled. Because of the great experience I had with Kelly Cornish I called him on a Friday. It was his day off but when I explained I would not be able to have the rental car much longer he came in. I had already done a lot of research on line and knew what I wanted. He went and got the 2014 Escape and we took off for a test drive. It was a done deal. Kelly again made the purchase very easy. The price of the Escape was actually much less than it showed on line so that was a wonderful surprise. We drove it off the lot that evening. I cannot thank him enough for coming in on his day off. So far all is great and I have and would recommend Charles Gabus Ford and Kelly to anyone.

Jim Williams

Great sales person and overall great experience. Would recommend to others.

Dave Swessiinger

They took care of replacing the part. But it was a pretty expensive part. I'm sure they use the factory parts for everything . Then I had another problem that pops up once in a while. That would cost $ 120 just to diagnose it. Repairs are beyond that. I paid a lot for my warranty when I bought the car, raising my monthly payment. But it seems like nothing is ever covered.

Merri Monks

I just bought a 2014 Ford Fiesta from Kelly at Gabus Ford. He and the other staff who assisted me were all extremely courteous and friendly--and very knowledgeable. I'm very happy with my car and the additional services this dealership provided me. I would recommend them without reservation to friends and family.

James Ash

Todd, our salesperson was very helpful and personable. He was knowledgeable in the vehicles that we were interested in, we were impressed by the fact there was no pressure for us to make a decision.

Sherry Long

Can't say enough good things about this place. Best decision to buy my car from here 2 years ago. My services requested always completed in a timely manner. Staff is friendly and ready to help. Nice waiting room and the shuttle drivers are great too.

Mary Mason

I had a good experience with timely maintenance and good advice on how to protect my newly bent license plate from the automated car wash.

Michaela Hubby

The Geico Auto Body Shop had my car for two weeks and I’ve had to take it back three times. First my front passenger door would no longer open which, wasn’t a problem when I dropped it off. Second I noticed that they had hit my driver side mirror on something and they hadn’t fixed it. And lastly I have to take my car back once again to get the back passenger door fixed because it no longer opens which, again, wasn’t a problem when I first dropped off my car. But I don’t want this to be all negative because they have been quick to respond and solve these problems. But I just wish they weren’t problems I had to deal with to begin with.

mark squires

Went in for a oil change and tire rotation, and found out my battery was weak and needed replaced. They changed the battery and saved me from having starting problems in cold weather. This is the best service I have had from a dealership.

Leah Sims

Everything went extremely smooth from my phone call to schedule service until my car was complete. They offered me a shuttle to the mall while I waited, which made the time seem to fly by! Everyone was polite, courteous, and helpful. They never made me feel awkward or out of place. Sometimes, it feels that way, being a female in a car shop! Bonus was they washed my car when they were done and made the Black tuxedo paint sparkle and shine!! #gabusford #ford #fusion #dreamingofamustang #pleased #welldone

Jane Goche

Went in to get a key programmed. Because it wouldn't work for my husband. Got in there the guy took it apart and within just a few minutes he had it working. So what would have cost us 300.00 the charles genus got it working with in a few minutes. Ask him how much we own him and he said no charge. Thoughts guys there no what there doing. And don't charge u for something that only took a minute. Thank u guys great job.

Julie Olson

Steve Sanders did an outstanding job putting a truck in my husband's hand. We keep coming back to Charles Gabus Ford because of his help and ability to answer any questions we have. The others we meet while there are also very friendly and helpful. I'm sure we'll be back again.

Robert Metcalf

I took my F-150 in for service and had a great experience. The service advisor was very knowledgeable and engaged. He took steps that were beyond normal to make sure things were fixed.

Ryan Reinken

I've gone to Charles Gabus for my last couple oil changes and inspections. Staff has been very helpful and friendly. Will continue to get my car serviced there and would recommend them to anybody looking for a Ford Dealership in the DSM area.

Whitney Kobe

Overall great experience! The price was fair as well as the trade in value for my vehicle. Pat Calhoun was extremely friendly and very helpful with the entire process. I would strongly recommend this dealership as well as Pat Calhoun as an excellent sales employee. Thank you for my amazing Jeep! --Whitney Mathew

Ken O'Brien

Dealt with two great salesman, Steve Sanders and Josh Christensen and Randall the finance guy. They didn't have what I was looking for on their lot so they found my vehicle and had it for me in a day or two. The buying experience was relaxed, efficient and in the end I got what I wanted for the right price. Thanks guys!!!

Rebel Snodgrass

If you haven't experienced Charles Gabus Ford you are buying from the wrong dealers. I could not believe how effortless and painless the process was from start to finish! I am recommending to all my friends and neighbors to give them a try. They are to the automobile industry what we are to the roofing, siding and window industry. Rebel Snodgrass All American Exteriors

Veronica Daniel

This review is on Jessica. I pulled in the lot not really sure if I would even like the vehicle I was there to see and you could tell by my Indecisiveness. Jessica didn’t care. She jumped right in and helped me anyway she could. She was in no way pushy. She was there when I needed and gave me space when I needed to think. I didn’t end up buying the vehicle but she still gave me a good offer on my trade and on the new vehicle. I wish she had the vehicle I was looking for because she most definitely earned my business.

Arlis Mulder

Jonathan did great job helping us get into ford bronco sport

Bryan Christopherson

This is an Extraordinary Dealership. I was in a bind as I was in Des Moines on Business. It had been raining and more rain was on the way. My rear window was down and would not roll back up due to a bad wire (Gabus Ford Diagnosed). They got the window back up and I was on my way. If you want to deal with an Organized Dealership, this is your place. Service writers, specifically, Mike, are phenomenal. I Would have had a very wet ride home had they not got me in. THANK YOU!

Linda Knipp

We had a great experience. We live in Nebraska and Dylan and Jamie made it easy to buy our vehicle without even going to Des Moines. The whole process was smooth, easy, and communications were outstanding! Very pleasant, helpful establishment.

Molly ONKEN

I recently made a purchase at Charles Gabus Ford, it is not my first and will definitely not be my last. This time I had the pleasure of working with Nick Young, he was knowledgable, punctual, and made the process flow extremely smoothly. I would recommend contacting Nick to anyone I know that is in the market for a new or used vehicle! Thank you Nick !

Galt Porter

Tremendous group of people to work with if your in the market for a vehicle! Kyle and his crew did an awesome job of helping me build my F250 exactly how I wanted it!

Pamela Watts

knowledgeable sales the man (Trey Porter). He helped me find exactly what i was looking for, right down to my color wife wanted. Then I went to the finance gal. Not only was she helpful but she made me feel relaxed. I don't buy vehicles often but will be back when my wife's car needs replacing

alan harris

Was greeted with a warm welcome. Completed my service in a timely manner . Surprise surprise they washed my car . Very happy and a satisfied with my experience at Charles Gabus Ford. Great people!!!

Brooke Matlage

This was my first time buying a car, and it couldn't have gone more smoothly! Thank you for answering all my questions, sometimes more than once, and occasionally after hours! I love my Mustang, I love knowing that I can call you all any time I need to with any questions I might still come across, and couldn't be happier with my choice!

Nicole Messamer

The guys at ford where pretty awesome. Salesman was very helpful and didnt hold anything back. It was a saturday two hours before closed and the service department was able to undercoat my vehicle before we left the store that day so that i could take it back north 12 hours with me two days later on a holiday weekend. The finance department was also great worked really well with me!

Craig Somers

The best dealership experience I've encountered in the past 52 years of buying NEW cars. 8 Chevrolets...2 oldsmobiles... 2 Pontiac...1 Mercury ...3 GMC...1 Buick and 2 Fords, and 11 used cars as well. Best sales associate and finance associate ever in 52 years.

Neil Young

Erica Hall is an excellent salesperson. Really explained the benefits and features of the car, then after we'd done some research on pricing / options, she managed to beat all other local dealer's prices. Once we came to collect the car, the process was totally painless and conducted with professionalism. Can't fault Charles Gabus as a Ford dealer.

Tim Buenz

Steve Sanders was recommended to me by a friend that I work with who had recently purchased a vehicle from him. Steve was very responsive to my questions and had the new F150 XLT all ready to go (off the lot, clean with gas) when I arrived for a test drive. This was not the case at other dealerships. He also rode along on the test drive to point out features and answer questions on the truck. He made the process as easy as it gets from first contact to financing, etc.This was our first purchase from Gabus Ford and most likely won't be our last!

CJ Patriot

Great place to go for a new car. I was treated very well both times. My experience was not so great when looking at a used vehicle. Vehicle was sold by the time I got there (over a two-hour drive). Not sure the salesman understood my needs as follow-up recommendations did not include all the requirements I provided him. Wondering if I should have let my husband do the talking.

Shannon Emmons

Service department was AMAZING! Prices were cheaper than expected or local competitors. Very friendly service. And they washed my car with my oil change. Definitely will be coming back.

Jerry Shively

Todd Dishman was our salesman. Told him what we wanted and the price and he did an excellent job. I would highly recommend him to all our friends. He is the reason we came back. This is the 3rd car we have bought from him

Kelly Fortune

My wife and I wanted to trade both our vehicles for a new Ford truck because we rarely ever have a need for two vehicles and it seems we always have something to haul or tow. Since we also haul grandchildren, we wanted space and safety, as well. I emailed Wade Fessler and explained what we wanted and told him exactly what we were looking for in a truck. When we arrived, he had the truck(s) waiting for us to look at and assisted us in finding the perfect one to fit our needs. We were only there a couple hours and during that time, Wade had gotten both vehicles appraised, helped us find the right truck, and hooked us up with Nick, the finance person. He took our information, but due to the time of day, got us our answer the next morning. We went the next evening, finalized paperwork, and picked up our truck, complete with the spray-in bed liner and tonneau cover we requested. Great job guys! Charles Gabus Ford has always treated me right, especially when it comes to trade-ins and discounts! No one builds a better truck than Ford and we absolutely love it! Thank You, Wade! Kelly and Susan Fortune

Kerri Ladehoff

I was pleasantly surprised when my husband decided to buy the 2013 Ford Escape. We'd been looking at them, but waited until CGF had more of a selection. I love it! This is our 3rd new vehicle purchase from Gabus and will never go anywhere else. The staff bends over backwards and the whole process was superb! Special thanks to Wade for his outstanding service!

Mort McElderry

I had all my recalls taken care of by the dealership. The service manager was polite. No one went out of their way. I had over a hour long wait just to get a ride home.

Wendell Ross

I am totally satisfied with the service I received. The young lady who took care of all the paperwork was very helpful. She is a credit to your company. THANK YOU. My wife and I will continue to use your facility for all of our Mariner matinence. Sincerely, Wendell and Judy Ross

John Niemann

Gabus service department and advisors are excellent. Some dealerships have reputation for service advisors being sales like but I think Gabus advisors only advise on what you need to get back in the road. Most recently I worked with Lauren and her customer service was high value. She is among many at Gabus that make this dealership excellent.

Chad Andersen

My wife and I had a great experience at Charles Gabus! Many thanks to Doug in sales and Gary in finance for making the process go as smooth and quick as it did. Honestly, I couldn't think of a single thing that I wish would have gone differently. I HIGHLY recommend CG to anyone thinking about buying a new or used car!

nick worby

Surprised the wife by looking for her new vehicle early, she surprised me by getting a truck! Steve at Gabus Ford made everything so quick and easy, very professional, oh yeah, and the truck is awesome.

Rupert Jiles

Maury and the staff at Charles Gabus made truck shopping very easy. I was out in about an hour with exactly what I needed. After the sale, I ran in to some minor issues with the truck. The team at Gabus had it fixed in an hour. Very impressed all around.

Clayton Wiffen

What can I say, always treated well here and always taken care of. Warranty issues or service issues always done with a smile. The service manager even drove with me to show him what I was experiencing.. going above and beyond.

Angie Burnham

My husband and I had been looking at buying a new Focus for the last couple of months. We decided to check out Gabus and Josh Christianson emailed us to introduce himself and make himself available if we had any questions. Upon arriving at the dealership, Josh was warm and friendly and took us back to his office to look at the models they had in stock. We had already made some decisions regarding the model, color and preferred options. He found what we were looking for and out for a drive we went. We also traded in a vehicle and Josh worked to get the best trade-in value for us. We would definitely recommend Charles Gabus Ford and especially Josh to anyone looking to buy a new or used vehicle. Also, we LOVE our new Focus! :o) Ken and Angie Burnham

Darin Robertson

Charles Gabus Ford Sales and Service go above and beyond for their customers. Having a few issues with my new Edge, and they were quickly on the phone with Ford Engineers to ensure the issue got resolved. They really value their customers!

Sophia O'Brien

I've worked with Brandon Dabb a few times when bringing in my car. He's incredibly helpful and really breaks down the mechanical process so I understand the technical side of things. I highly recommend Brandon and the rest of the CGF team for service and repairs.

Catherine Asklund

Do NOT take your car there for bodywork!! Our car looked worse than when we brought it in to be worked on and they refused to do anything about it! They also failed to call us and let us know the shop had been closed down for deep cleaning due to Covid 19 and that we wouldn't get our car back for a week and a half longer. Poor customer service, from the nasty front lady receptionist, to the body mechanics who refused to fix the damage they did to our car!!

Steven Howard

Michelle Hays, Service adviser is great to work with on our delivery vans. She is nice, personable and is a good listener. Talking to her, she loves her job, this is good because she is great at it. Charles Gabus Ford is lucky to have her.

Barb Hudson

I love Charles Gabus Ford. I have been a Ford owner since I was 16 and Charles Gabus has been my dealership since I moved to the Des Moines area.Recently purchased a 2020 Escape and once more they went above & beyond to get the deal done. Jake Longden is the best,he really is on top of the game. Go see Jake for your next new or used car at Charles Gabus Ford.

Bill Wright

This is the second car we have bought from this dealership in the past year. We came back because of the quality of the vehicle but moreover for the quality of the sales,finance, and service personnel. bottom line for us is the PEOPLE we do business with. The Charles Gabus Ford team is outstanding!

Bryan Thomas

First time buyer, but will come back time and time again! Miles Hall was spot on when we arrived and answered everything I asked promptly! He and his sales manager made the deal effortless! Thank you!!

kay deems

I was super excited when I was able to trade in a lease early and lease a 2020 explorer I couldn’t be happier! Everyone was a pleasure to work with. No hassle no problems the best car service I’ve ever had ! I will definitely be doing all my service there

Keith Carpenter

We purchased a new Ford Ecosport 4WD at Gabus from Steve Sanders. This was our 4th new car purchase from him since the 2010 Mustang, and all have been very easy and enjoyable from start to finish. We are already planning with Steve on a Mustang convertible in the future. Steve listens, and provides us with the best deal possible each time. I was also impressed with the tutorial Anthony Graham gave before we left with the car. Heated seats, heated steering wheel, moon roof, towing hooks, navigation system, all were demonstrated. Our iPhones were paired, and the app installed to remotely start and unlock it from anywhere. Excellent treatment.

Mary Finney

I know that I can depend on the team at Charles Gabus Ford to treat me with utmost respect and care. They take complete care of my vehicle and always communicate clearly any issues. I have come to Charles Gabus Ford for years and will continue to do so in the future.

HR Xtreme

Our F250 had a issue with the front differential at 102k. Ed with the service department got us right in and fixed it all under our extended warranty! Definitely would buy again from Gabus

Aaron Cottrell

We had a great experience working with Dylan to purchase our new Ford vehicle. I highly recommend checking out Charles Gabus Ford, if you are looking to purchase a new vehicle. I would also recommend asking for Dylan help you out.

Ellen Youds

Erika was recommended to work with by another Marshalltown person who had worked with her the month before. I found her funny, friendly and very easy to work with. She is the one who made this deal happen. I had been looking for a week, knew I was buying soon, and had visited at another Ford dealer. I never felt I was taken seriously. They wanted to go home (it was late on a Saturday) couldn't answer any of my questions, and then failed to do any homework for me during the next 3 days when I found the car I wanted myself and found Erika. She was a delight. She knew everything about the car I was looking at and could answer any question I had. Even though it was after 8pm when we walked out that first night , she never appeared impatient. She wasn't pushy and worked hard to make the sale. I enjoyed the experience with CGF.

Steven Helm

This is the first dealer we have bought a second vehicle from. Both times we have been treated great and given incredible deals both on the sale and the trade-in. When we get our next ride this will be our first and probably only stop. I did find funny to buy a used Chevy but get Ford ball caps.

Landon White

Kelly Cornish was great to deal with, he was available for multiple phone calls and made sure I found the right vehicle. He was extremely knowledgeable and I plan on calling Kelly and coming to Charles Gabus Ford for my next purchase....call Kelly he will make sure you find what your looking for.

Anton Schneider

The salesman was very helpful and gave me a great deal on the truck I purchased. I highly recommend Gabus Ford for a new or used car purchase. I will definitely do business with Charles Gabus Ford again. Thanks.

Raena Orr

Larry Bohall did a phenomenal job as our sales rep, and we had a very smooth experience in purchasing our truck from start to finish. Larry even went above and beyond by reaching out to us after the sale. We would highly recommend him.

Don Gorecki

Staff members were friendly & courteous helped me with my oil change and suggested replacing and checking filters and brakes. Helped me sync my new phones and gave me a complimentary car wash.

Ronald Dailey

A-OK, Everything seems to be working out the Way it should. No complaints. Thank God for everything. And God Bless every one. Life is tough but God is always good. So thank you all.

Roger Smith

This was our second purchase from Charles Gabus Ford Our sales person, Austin Parks, actually listened to what our needs were. He was very helpful in finding the vehicle that would work for us. This is our second purchase at your location and I will definitely recommend Austin Parks to everyone. Brenda Bracewell in financing was a great help as well, she took the time to explain everything to us, unlike our first vehicle purchase. She made sure we understood what we were paying for. GREAT JOB to the BOTH of them! And a special Hello to Jim Bintner, if it wasn't for him, we wouldn't have purchased our first vehicle. He is a wonderful person. GREAT JOB TEAM!!!!

Justin Cochrane

After the last dealer I bought a car from I was a little hesitant on buying another car from a dealership. I decided to look for a used car for my wife and she was wanting a Focus, so I found one that she and I both liked and after talking with Noah and running the numbers it actually came out cheaper to upgrade our current car with a 2010 Focus from Gabus Ford. We gave Noah all the information over the phone and he took care of the rest, so all we had to do is test drive it, sign the papers, and drive our new car home. This is by far the best car buying experience I have ever had hands down, and I will definitely go back to buy another car and would highly recommend Gabus Ford t anyone!!

Chun

I have a 2017 ford explore with the lane assist feature, and all of a sudden the feature disappeared. I called them and one gentleman knew exactly what button I had pressed in advertently and was able to solve my problem with in one minute. Awesome customer service!

Austin Keller

Got a beautiful 2011 Ford Taurus with low miles at a great price. They have a lot of financing options, so it was easy to get approved even with not so great credit. Thank you to Josh for all the help!

Steve Molmen

Very accommodating. I was traveling from out of state and needed a repair to my vehicle. I call four dealerships and they were the only ones that had the parts and were willing to get me in right away so i could get back on the road. Very clean facility as well

Linda Gifford

The salesman (Damion) was excellent. He was patient and informative, and we never felt pressured to make a decision. We will recommend him to friends looking for new cars.

S A

Brandon Dabb did an amazing job looking at my entire car. He went above and beyond looking at everything, not just the parts I said were causing me trouble. He also went above and beyond making sure I didn’t pay anymore than I have too, which is something he did because he is kind and helpful. He absolutely did not have to do that for some random kid. Thank you Brandon! I’m definitely coming back here and so should everybody with a Ford.

Kris Erickson

Great experience Jeffrey Turner is the mot professional salesman ever. He is the top car salesman in the DSM area. Jonathan set up the navigation system and was very professional. He can do attitude made me feel very comfortable as he explained the features of the car.

jerry gray

Service advisor was doing a good job

P Miners

The dealership was busy, as was expected, so it took a few days, but I am happy with the work done & how they responded to my problem.

Darin Robertson

Charles Gabus Ford always provides great service, from Sales, Service (and unfortunately, their body shop). Very quick to help, and very customer oriented. Highly recommend

Vonel Kirkman

I was very happy with the service on the repair of my transmission. It was repaired in one day and they gave me a ride home and back to Gabus Ford so I didn't have to worry about transportation.

Bonnie Feldman (Gwenivere)

I came in expecting to see a great deal I found online. It had sold. I instead was shown better deal. Jeff, Brad, and Daniel were all phenomenal at making sure that I understood every detail and was happy with every decision I made along the way. Brad was especially helpful, being gracious as well as very patient. My sisters and I were quite a handful asking lots of questions. Overall, I am confident with my choice. Thank you.

john Coulter

Michelle communicated every step of the way so there were no surprises. i have had my car in for service several times over the years and the service is always great.

Debra Potter

I had my car towed to charles gabus Ford on 3/7/2019 I had been having trouble starting it for about a month I spoke to Phillip the advisor he had it in the shop had the problem diagnosed within 30 minutes I authorized the repair and they had it complete in a lot less time then I had been told. Now it starts everytime I am very happy I give Phillip a 5 rating and I will ask for him going forward.

Chad Nelson

Had a recall on my 2017 Ford Focus and Brandon checked it out thoroughly. There was no issue with the recall but he noticed my fuel purge valve needed replacing and he did it free of charge!

Debby Patterson

My son drove off the lot in his new Mustang he is thrilled to pieces with the car our sales rep was a very nice and seems to be a very honest guy. My family buys from them a lot both for business and personal use and their service department does a great job also

Robert Piller

Best experience I've ever had at an auto body shop. Seamless repair, friendly communication, I was in and out the same day, and they went over and above to help out. Thanks a million!

Kent Kunkel

Our experience at Charles Gabus Ford was very rewarding. We traded a Chevorlet for an Altima, and they didn't force us into a Ford, or any other car. We found what we needed, and expresses we were payment conscious with this economy, and they stuck to it for us. I have bought many cars from many car lots, and this by far was the best experience in my life thus far. Rob was an awesome salesman!! Thank you Charles Gabus Ford!!

PhoneWorld Inc

I had an amazing experience with Josh and his team. I picked up a 2018 Raptor from them, flew from Las Vegas, and then drove it back to Vegas. Best 1500 mile road trip ever, thanks to Gabus Ford.

jeff ross

People at charles gabus ford are the best I got a good running car and they where honest and upfront and very helpful. Anyone needing a car come here they will treat you with respect and will not lie. Honest trustworthy sales associates. I got a good running car. Thank you Charles Gabus ford great dealer and sales associates. Thank you Marde Austin for all the help in finding my car. If you are going for a used car speak to Marde Austin and the other sales associates thank you so much!

papinator002

Needed a new reolacement farm truck, Marde helped me find just what I needed. Their financial team worked with our home bank and got us taken care of quickly! Our old f250 lasted us 15 years and still runs great, looking forward to spending the next 10-15 years with our new one!

Mark Siefert

Levi went the extra mile and was always upfront with us. It was a fast, painless experience! We love our new (used) FORD! Our first FORD in years. Many thanks to all who were involved in the process!

Bryn Start

Charles Gabus Ford services my Ford Escape. It's easy to set up a service time that meets your schedule. They have a car that can take you to work if you need it! I'm happy with the service they provide!

Ivan Schnathorst

Joe Green, Mean Joe I called him although he was anything but that, was a terrific guy to work with during the entire buying process. Really made us feel like we were his only customer and his top priority. He did everything he could to make this happen without incident.

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