Reviews of Key Motors of South Burlington. (Car Dealer) in Burlington (Vermont).

Key Motors of South Burlington

589 Reviews

324 Comments

Car dealer

Car dealer

1675 Shelburne Rd, South Burlington, VT 05403, United States

Description

Information of Key Motors of South Burlington, Car dealer in Burlington (Vermont)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Key Motors of South Burlington

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Reviews of Key Motors of South Burlington

Sarah Crawford

We had been looking for a new car for a while. My husband is in a wheelchair, and we also have a live in client who has a walker, transport chair, and O2, and an 11 year old daughter. We needed something that we could fit us all into and all the added equipment. Alex was wonderful he showed us the Buick Enclave and it was perfect nothing else we had looked at had work we couldn't even get his chair in let alone anything else. With the Enclave we can get everyone in and all the equipment! Alex understood our needs and did just try to sell us a car we didn't need or wouldn't work for us. And when it can to the financing the team busted balls to get us the best trade in value for my car and the best rate and monthly payments. Payments we could actually afford within our budget. ALEX and Everyone at Key is great! Buying a new car is very stressful but Alex made it as easy as possible. Thank you!

Liz S

We were greeted promptly, the service advisor was personable, friendly and professional. He went over all recommendations with us. We had to wait for the vehicle, so we were shown to a customer waiting area with complimentary coffee and snacks. The car was completed in a reasonable time frame. The service advisor personally came over to us went over everything an even brought the car to a convenient location for us. Great service

Ray Weed

We were very happy with the service. We actually went in to see what it would cost us to turn in our lease as we were looking at a different manufacturer. The sales person Brenda was very good at her job as we left in the PM with a new Buick Envision leased vehicle. There was no pressure what so ever, and Brenda is looking for a Colorado or Canyon for me as well

Twtybrd78

Had a great experience at Key this week. We went in without an appointment and Sophie greeted us upon arrival. Very nice young lady went above and beyond. She helped with any questions and hooked us up with a test drive. Ryan worked his tail off to get me the best financing and I greatly appreciate that!! Love my new Trailblazer and the crew at Key!!

Bridget Moran

I was very pleased with my experience at Key Motors, we will 100% be getting any future vehicles through them. All the staff were polite and friendly and very quick to respond to any of our calls to answer questions. Huge shout out to Hank, he was a pleasure to work with. He made it a point to make us feel welcomed and made sure we were getting exactly what we wanted. They even delivered our car to us so we didn't have to make another trip. Hank is one of the best, Highly recommend!

Jason Kane

Unexpectedly we found ourselves needing a new vehicle. We have never worked with the sales team at Keys but have worked with service. Sophie answered our call for help and was fantastic to work with. Sophie was well organized, patient, and made us feel very confident in our decision to purchase from Keys.

Angela James

I have had a few bad experiences at dealerships in the past, not about money but about how I've been treated as a person. Staff typically are dismissive and act as though the last thing they want to do is help you. That is not the case with Key Motors. From the moment I made my first appointment they were nice, welcoming and made me feel comfortable. They also do their due diligence-I had an emissions trouble code and they found that even though my car is a 2014, there was a warranty there to cover the cost! I never would have thought to look since my car is so old. I wish I could give 10 stars. I will be buying my next Impala at Key Motors without a doubt!

Jessica Haskins

1st off Brian L. my salesmen was great! But my complaints are these. They really pushed me to hurry up come in and sign.... sign... to secure a car that I wanted wouldn't be sold. It should of been held for a buying customer just my thought! after signing then to be told...I have to wait a couple weeks to the car because they didn't have the drivers to bring it from another dealership. Oh and did I mention that I also had to make 1st month payment on a car that I'm going to be waiting on. Just seemed a little unfair that it all couldn't wait until car was in VT. Key wasn't willing to accommodate me in any other ways. I've never experienced this type of customer service. Just hoping that the car I signed up for is everything I dream it to be!

Aaron Picard

I worked with Dylan. He did everything in his power to make sure I was happy with my purchase. I always hate how long the buying process is for vehicles, but somehow, Dylan worked all the details and kinks out in his own time and got me out the door in a fraction of the time that I was used to. I highly recommend Dylan, and Key Chevrolet!

Karen Keelty

We had to drop the vehicle off a day early and it was done within hours of dropping it off. A day early! Ethan is fantastic! He has amazing customer service skills and extremely helpful above and beyond.

Steve Bennett

Key has been great to deal with. They are super friendly and go out of their way to accommodate their customer needs. This is my 3rd truck i have bought from them. My next truck will most likely come from them as well

Darcie Findley

Ryan Ebel was amazing! I showed up without an appointment and chose a GMC Terrain that hadn't even gone through inspection yet. Ryan and the entire team worked hard to ensure I was able to take it home that day. Sophie was very helpful and fun! It was a really great experience all around! Thank you!!!

Brian Wright

Kenny and the team have been top notch... the service level and commitment to fix our new 22 Yukon xl has been incredible...communication has been excellent... in this climate good service and communication is hard to find.. ken specifically and the rest of the team has done an amazing job..

Harnet Mc Dougall

The entire experience was a pleasure! My sales rep Bryan Linarte took the time to answer my questions and make sure I had all the info I needed for the vehicle I was looking for. The car I got was at another location but he made sure I got all the details and worked with budget. My Sales Manager, Dylan Stevens was incredibly helpful and professional (I have worked with Dylan in the past and as always, outstanding! The online services for applications and paperwork made it easy! Went to the dealership to sign my contract and a few days later my car arrived. Dylan went above and beyond and was able to get the car delivered to my home ! Thank you ! I could not be more happy with the wonderful service and my new 2022 Chevy Trax.

David Auriemma

You guys are lucky to have Jeff as an employee. His customer service is top notch. I was very pleased with the work that was preformed on my vehicle.

Benjamin Riendeau

Ryan was an incredibly knowledgeable and helpful salesman from start to finish. I was thoroughly satisfied with the entire team at Key South Burlington and would definitely recommend them to anyone I now looking for a new vehicle.

Lance Polya

I brought my Bolt EV in for a 3rd time because the 12V battery was completely discharged. Your diagnosis was that the car wasn't driven enough and the high-voltage battery wasn't being charged enough. I disagree with both reasons. I am worried that the same problem will reoccur. I am considering returning the car under the Vermont Lemon Law.

Rebekah Hilpl

I recently purchased a 2016 Ford F-150 and Dylan was who I worked with at the dealership. (Facebook page is Deals From Dylan) He answered my phone calls and texts immediately when I had questions about the vehicle and was willing to work with me on price to fit my budget. From just the short time I worked with him I could tell that he’s a hard worker and does his best to find his customers a great deal! Great overall experience at the dealership and I love my new truck. Highly recommend reaching out and seeing what he can do for you!!

Andrew Marchessault

Jeff always takes good care of us and our vehicle. I’ve never dealt with a more professional yet personable manager at a dealership! We may be lifers at Key!.. :)

Eva Poro

well they was very nice and helpful. they helped me right away and they fixed the problem right away as well. they was fast and throw when I ask them to make sure is everything all good. they was right to the point on all my questions and needs. thank you. 😊 …

Nicholas Gordon

I am quite impressed by Key's initiative to come get my car from work (a 45-minute drive), fix the issue, and return it back to me. In a very busy week for me (and I'm sure for Key as well), this was awesome, and I am grateful.

John Putzier

Between a customer of Shearer Chev and now Key Chev gor many years. The transition from Shearer to Key was seamless. The quality has remained high, looking forward to doing business with Key in the furure.

sueanddan mockfreeman

You did just fine. The fact that I was unable to get my Bolt serviced at the dealer who sold it to me, however, is not. Key is good; GM, less so.

Emma Keshchyan

Incredible experience from start to finish! Emma was so personable, reliable and communicative throughout our conversations. Her kindness and extensive knowledge was the best experience I’ve ever had with any dealership especially for my first lease! She even offered to grab me lunch and picked me up in the Buick on my break at my workplace. We did almost everything via the phone and I 100000% recommend her and the team !

Lucia Thomsen

After an unexpected issue with my car the service department handled my issue with such patience and eagerly assisted to make it hassle-free. It coincidentally was the same time my husband ran into trouble and took his truck to a different dealership. I was so pleased and unfortunately the service he got at Automaster has made him no longer wish to be their customer especially after observing how we'll the Key Chevy dealership handled my car and the quality level of responsiveness and clear communication I received.

Lucille McClure

Car was delivered and papers signed in my home. Hank Barnes was my contact and he did everything. He was great.

Sean Duffy

I recently purchased my second vehicle from Key Chevrolet and it was a very quick easy process. By the time I got back from my test drive my trade in was appraised and we got the ball rolling. I would recommend to anyone to give them a shot. Great place, great price, great people. Thank you Scott, Mike, Jesse, Nick and Brenda in service for a pleasant experience.

Val Ruber

Jeff Baldwin my service adviser is ALWAYS AWESOME. Can’t say enough about great service from him. Everyone there so helpful.

Catherine Martin

Jeff Baldwin is a wonderful Service Advisor. He is extremely knowledgeable, always very patient and kind and remembers me whenever I call.

Michelle

My questions were answered without intimidation. Ryan was a very good listener. He was not PUSHY! He was very respectful.

Jody Hornbeck

Very pleasant staff and was really quick on doing an oil change I just have one complaint you do not have a car wash last time I had my oil change done I was given a card to use at the seaway car wash but this time I did not receive one

goldenlunafish

Great service! The staff always takes the time to explain what's going on with the car and goes out of the way to make everything as smooth as possible.

Heather Olivett

I worked with Patrick, Nic and Alex. All 3 were amazing. They were very helpful and friendly. They made the buying process very easy!

michael haseck

called in about a starting issue on my 2017 Chevy silverado and Key was able to get me in the same morning, called be back wit the tech diagnostics in the later am as well as have the vehicle ready for pick up by the afternoon.

Evan Towne

I had the pleasure of dealing with Hank Barnes and Dylan Stevens, both were extremely knowledgeable about the product and helpful throughout the buying process.

Jay Harrington

I went in and there was no record of the appointment I had made with the automated web email exchanges. Jeff was very helpful as was the lead mechanic to get me in, take care of the routine service and the vibration I was experiencing. The car was ready in a timely way and I appreciate their support.

Maureen Foti

This appointment went much better than my last one at the end of September. My appointment in September I was told they took care of the recall on my vehicle but on the appointment on the fourth I was informed my recall was done at that one. I only get two days off a week so my time is valuable too. I sat there back in September waiting and being told the extra work has been done on my vehicle that had not been. What if I had been driving and had to change my tire and I used the jack that was in my vehicle I could’ve been hurt. But the person at your dealership told me it was taken care of and it wasn’t and nobody from your company cared. To me this is totally unacceptable. I tried calling every week but had to leave a message nobody returned my call and then one day out of the blue I got a phone call back. All of the promises that were made to me were not kept. Nick Certo was the salesman but was being trained to takeover in the finance dept. both he and the person he was replacing promised me the world but delivered none of it. I would like to think that somebody will read this and try to take care of the issues that you have in that company but I’m very skeptical.

John Henning

My experience with Key Cadillac was outstanding! Brian Kenny (VP), Dallas Rich (GM), Coty Root (Sales Manager), Hank Barnes (Sales) and Robert Van Woert (Finance Office) were all professional and made for a totally transparent process. They offered to come to my home but I prefer to meet the folks I deal with on a big purchase face to face-- I'm glad I did. I highly recommend this dealership to anyone looking for a new or used vehicle.

Citra JS

Friendly & professional. I like how the rep. explained every detail. The waiting room & shuttle is great as well.

Amy Breen

Friendly efficient service. Reasonable prices. Work done in a timely manner with the utmost professionalism.

Joe Ybarra

From the moment I pulled into the service department I was treated like I mattered. My service advisor Donna was amazing and very thorough. We went through why I was there and anything else I needed and she was able to squeeze in a last minute state inspection with no hesitation. Dropped truck off at 8am for oil change, diagnoses, and state inspection. Everything was taken care of by 11am and I was ready to start my holidays.

Amy Kittridge

Key Motors has THE BEST people working there. They are great on the phone or in person. They are friendly, helpful, and want to please the customer. They have a nice waiting room with lots of chairs, TV and snacks. It was easy to make an appointment online and there were slots available that matched my needs. The wait time was appropriate for the service I had done. They took into account the pandemic, extended my coverage and because of it, my service was free. I have been going to this established for several years now and have ALWAYS had a pleasant experience.

Jason Carriveau

Our sales associate Brian was great, Nick and Cody were also extremely helpful as was Dallas the general manager. I had a great experience overall and would highly recommend this dealership to any of my friends or family.

Nathan March

I visited key Chevy for the first time to get servicing done on my truck. Brenda and the rest of the service staff kept me informed, and addressed over and beyond what I needed done. The best part even saved me a great deal of time and money. They have earned my business for life and I plan on buying a truck at the end of winter and these guys have a shot at my business hands down.

Alex Dubra

Scott & Nick (and team) we all amazing! I leased 2 vehicles within 5 days of each other and the team took the time to help me with each. They didn't rush me through the process and were quick to answer all my questions. Great team and customer service. I will be back in 3 years. Thanks

Curt Alpeter

Great service team. Communicate well, follow up and make it easy to get my truck serviced.

Dianne Laroche

Our car is brand new, we've only had it a couple of weeks and we tried to have someone set our feature of setting our auto seats learning the seat positions to recognize the driver. And this was the second person trying to set our seats, they were not able to. I am very disappointed with that. Someone is so posed to get back to us????

Darlene Therrien

We thought this dealership was not very friendly signed the paperwork here is your keys and see you later

Kyle Keoni Ikeda

Service center is friendly, quick, reliable, and straightforward. We have no problem with the service center, but are wondering how Chevy is going to handle the battery recall for our 2017 Bolt. Service department was great with taking care of our recall and breaking system issues (under warranty). The sales department was friendly and pleasant when we bought our car, but our sales rep didn’t follow up on a minor chip on the car door handle touch-up paint. Left messages a few times but didn’t receive a return call. Finally talked to the service department when it came time for regular service and they were quick about helping us out. Overall happy and generally satisfied.

Lisa Tripp

My husband and I have been very happy with the customer service we have received. The sales staff we worked with were knowledgeable about their vehicles showing us all the details. Thank you Brenda Davis for all your help. Their finance department set us up with everything we needed in advance of our going down to sign papers. They explained everything and we were in and out in about an hour. We drove our new vehicle out of the lot without any doubts that we will be very happy with our purchase. We are a returning customer and will continue to be with Key GMC.

Mallory Cross

Shane Bergeron at Key Auto is the guy you want to go to if you want to be put in your dream car. I came to Shane needing a new car and he found me the perfect one. Not only did he get me all set up, he called me a week later to make sure I was still loving it!! I couldn’t have asked for better customer service from him and everyone else at Key! I love my new GMC Terrain!

Steven Schwartz

Despite not finding our appointment, the service team found a way to accommodate us since we were already on site. And, performed the required service

Julie Ruby

Great place! I bought my car there and had a great experience. I've gone there to relax In their comfortable waiting area while waiting for my car to be serviced and I've had friendly and helpful staff to assist me. I appreciate their rewards program too.

Diane Burnham

We first spoke with Scott Edwards on the phone, inquiring about your hours on Saturday, as the website indicated you were closed. We thought it odd to be closed on Saturday, so we took a chance that was wrong. We met with Scott when we arrived and he organized the test drive, went through the features of the vehicle and then let us take it for a drive. Everyone was very friendly. There was no hard sell, just laying out the details of the sale, rebates, etc. We didn't feel pressured or pushed in any way. We were treated well and we appreciated the time Scott, Cory and Robert took with us. We have to wait to get our vehicle because it was being brought in from another location. That was disappointing, not being able to drive it home that day, but I will be able to pick it up on this Friday. Key will also swap out my winter tires for the summer tires before I return it to the Ford dealership. I appreciate that they were willing to do it instead having to make an appointment somewhere else to have it done before I pick up the new vehicle.Overall a very good experience. Thank you.

Jeffrey Muchard

Big shout out to Jeff in the service department. They handled our case with so much class and professionalism that I would go back in a heartbeat. We arrived on Jan 10th with car trouble and that’s where we met Jeff. We told him what was going on and he listened with true diligence. He then told us they are short staffed with a long wait time and that it would be a while before they could look at it (Jan 25 to be exact). We said OK and handed him the keys. Jan 17th comes around and I received a call from Jeff, he tells me that they looked at vehicle and it would be done sometime tomorrow (Jan 18). When I arrived to pick up the vehicle he went over step by step on what took place and how everything was handled. Can’t say enough out this place and the cherry on top was a free Champ Car Wash coupon. In ending, if your having car trouble bring it to Key Chevrolet, it’s worth it.

Lindsey Waterhouse

Great customer representative, service was timely and thorough, and I noticed the staff took extra care with my “baby”, a 2007 C6 Corvette. Thanks as well for the Veteran’s discount as well. You have my business!

Pat Perry

Very happy with my new Encore and the experience leasing it.

George Plumb

I was very impressed with the quality of the staff I dealt with at leasing a Bolt. They included the key sales person and the delivery person. So impressed that I actually gave them a small gratitude tip of money which I don't recall ever doing before in my sixty plus years of buying cars. I was particularly pleased with how quickly they moved through all the paper work and then suddenly delivered the car and took away my old one.

Mary Jane Post

Good car leasing experience. Good communication and follow through. Negatives would be that compared to the other Vermont GMC/Chevy dealerships the gas tank was less than half a tank when I picked it up instead of full and instead of offering 100% of the oil changes and tire rotations throughout the term of the lease, this dealership offered 2.

Jerome Duchaine

Dennis my service advisor and the technician went above and beyond to take care of me and squeeze me in on a very challenging day for both myself and the service department despite computer and phone issues that day they were able to not only diagnose but repair my vehicle in under two hours and get me back on the road as a emergency responder both here and my employment in NH my vehicle is critical to what I do. Every time I have had an issue Dennis and his team have done exceedingly well by me and my car. They should be rewarded for their expertise customer service and kindness

Daniel WiKOFF

it was a good experience not happy about the $1500 for on star and can answer by some one not in USA

Tawnya Gray

I met with Brenda about what type of vehicle I was looking for. She is very friendly, personable and very easy to do business with, not pushy at all. Chris was excellent! He was very thorough with the paperwork and explained everything to me so I knew where all the numbers were coming from. Thank you for a great experience!

wendell keithan

I just wanted to say thanks for making our move to the new 2020 equinox. Leo and Chris in finance made it so easy and painless. Leo is a great young salesman. Straight forward and transparent in dealing with my wife and me. We love the car. And then also the service team on the return to get it coated were great. And the young lady that set up the rental car was accommodating. You all are real pros. I was wondering what the change in the dealership was going to be. I have to say still super excellent services. Thanks for all you do. All our best to you all Wendell and Sally Keithan

Kim Norton

This was my second experience dealing with Austin. He was terrific He took the time to discuss my car issues with my husband along with providing clarification regarding our warranty coverage. He was patient when explaining the problem and solution to that problem (what it would take to resolve it). He is pleasant and courteous. It's nice to not have any surprises in dealing with automobile issues. You have a great team at Key Chevrolet.

Paul Low

We all know that when you bring a heavily used vehicle there are always some extra repairs that may occur. However, Key Chevrolet service agent Jerrit made it easy and was also willing to discount a number of extra items that were not expected. This type of high service and respect for the regular customer is why I return every time. I need my truck to work well and they have helped me to make this as painless as possible.

Liz Babcock

Never bought a car before today but omg I loved the experience I had. Everyone was super nice to me and my husband, made us feel very comfortable with the whole process, and answered all our questions thoroughly. For a first time experience it was a great one and I will definitely be coming back the next time we are in the market for a new car!

Brian Sumner Ball Reviews

I worked with Scott mostly via text due to COVID restrictions and geographic hurdles. He listened to my needs, sold me what I needed at the price I wanted. He delivered my vehicle to my house where we quickly signed paperwork and went over all the functions of the new vehicle. This was my second purchase with Key (Shearer) and it won't be my last. The selection makes the buying process easier.

Jody Russell

Jesse was great did a super job. but my husband had a issue with one of the finance person and I was watching him and he didn't want to fill out paperwork for our 2021 car. so we sat there way longer than we should have. I almost left !!! that would have meant to put my 2012 plates back on. as it was we didn't get out of there till 630 pm we showed up at 1 pm. that's way to long as far as I'm concerned. Thank You, Jody

Tabitha Fuller

Jeff was very helpful with all my service needs.

Thomas Capuano

These people are truly wonderful. Not at all what you might expect from a car dealership. They are courteous, patient, not at all pushy; respectful of the decision making process and the time that that can sometimes take... They explained everything as clear as a bell, and there were none of the unpleasant hidden surprises that often come up in the car-buying experience. My salesperson (Travis) took the time to answer all my questions and when he couldn't access an answer he went to find someone who could. Great service. After I bought the car I went back for the auto-armour and glass-coat and they treated me with all the attention they would give a prospective car buyer, even though I had already purchased mine. When I needed them a week later to help me correct an error (that I had made) they were very understanding and took care of my problem. I never thought visiting a car dealership could be this pleasant. I strongly recommend the Shearer team.

Jeff Ferrier

I really enjoyed working with the sales and finance team, especially Chris in Finance and Morgan my sales associate. They are honest, knowledgeable, and helpful. They bent over backwards to make my dream come true of finally getting my brand new 2021 GMC Sierra Elevation Diesel 4x4 beauty, Thank you All!!!

Beau Cushing

My wife and I could not be happier with the whole team at key! My wife has done her homework and shopped around, after trying another place first and being lied to we decided to go to key, we were met by Shane who did a fantastic job making sure we got the car she wanted. He was so polite, knowledgeable and professional. Instantly made us feel comfortable with decision making. We were then given numbers by a sales manager and for the first time in my life I didn’t need to negotiate any further, I truly believed they had given me their best price especially after shopping around! Last we went on to work with one of the funniest guys I’ve met at financing. He kept us laughing the entire time wile the prep team got our car ready! The store manager dropped in to see how things were going and Shane had our plates on and keys in hand when we walked out! Thank you key and team for an absolutely wonderful experience for my wife and myself!

john Nunes

I went to key to buy a used bike. The people there went out of there way to work with me and I left Very, Very Happy! The People who work there are great! It is the second vehicle I bought through key in a year. They all run great! I will be back again soon. These people are kind, fair and know what they are doing. If your going to buy a good dependable vehicle this is the place! The Prices are fair and the service is Great! Do not waste your time any place else. Thank you again. John Nunes.

Tiffany Gershon

Called to buyout my lease and Nick informed me of all my options. Decided to get into a new vehicle and Nick listened to all my needs in a vehicle and asked if he could drive it to my house so I can see it. I questioned going to a slightly smaller vehicle and he offered to drive another vehicle to my house. I felt bad but he insisted he was okay with it. He was right with the first one but I was very appreciative to see the other vehicle to help make that decision. Great customer service and he was a pleasure to work with. He delivered my vehicle with just a few signatures needed and didn’t leave until I had everything in line and my new vehicle completely set up. Thank you, Nick! Highly recommend asking for Nick if you want someone that listens, finds all the deals and goes above and beyond to make sure you are happy.

Suzanne Bushey

All the folks involved were friendly, courteous and helpful. They all worked hard to satisfy all our questions and help us to make a good decision on the vehicle to buy.

Vernon

This was my first time going through a dealership to buy a car and I worked with Dylan. He was a great help with finding a car that was the right fit for me and working within my budget. He also made the process a lot less stressful. I'm very happy with my new vehicle :)

Michael Hayes

Great Team of people making stress free car buying experience. My wife and I purchased Pre-owned GMC truck sight unseen. Before it came to us Key called to tell us they were putting new tires on the vehicle because they didn’t meet Key’s standard. Great job by Key’s people.

Jameson H

I went to Shearer and several other dealerships looking for a new truck. I had an amazing experience at Shearer. I worked with Doug, he was not pushy, and made me feel overly comfortable with my decision. He took my wish list and budget and managed to find me my dream vehicle. The team there made me feel so welcomed and I honestly can say I'm excited to go in for service to see the team again. I greatly care about customer service, and man did they nail it.

Kim Thibault

I had a very pleasant experience with Key Chevrolet! I made an appointment to look for my next car to lease and my salesman was ready for me. Dylan Raymond was very professional and a pleasure to work with. They were accommodating with the payment I had in mind and I rode my new car home the same day. Thanks Dylan!! Kim Thibault

Natalie Glynn

I love my new Bolt and am so grateful for the excellent customer service I received throughout the process. Dallas and Coty patiently answered all of my questions and didn’t pressure me into making a decision. A very unique and overwhelmingly positive car buying experience!

Matt Morganson

Awesome service!👍 Jesse was my sales guy. He was very patient, nice, and responsive, and Robert the finance guy was very helpful and responsive too. I did a lot if shopping around at other dealership and these guys were the only ones to get back and respond to me and give me attention. Jesse and I were trying to get me into a new leased truck but right now is not very good lease deals on trucks. My chevy Colorado was coming to the end if its lease and i had to do something, so we switched gears and i went with the new 2021 trailblazer...i was very sad to see my truck go..but i i think i made the right call on returning my truck...still getting used to the trailblazer but it a pretty nice ride! Surprisingly roomy! And has a lot of features in it!...i highly recommend going to see these guys they do a great job!!!👍 Thanks Jesse!👍...i Hope to do more business in the future!

Jeane Sutton

Appointment went well. Shuttle service excellent. Tire exchange worked out due to shuttle. Car wash coupon appreciated. Service rep polite.

Samantha Rose Baldwin

10/10! 5/5! Whatever the maximum rating is that I can give, I’m giving it! Bryon helped me buy my first car today and he was no less than exquisite. He went above and beyond to fill all of my ridiculous requests and assist me when I had no idea what I was walking into. The car I was interested in came with seat covers, and my final offer on the vehicle was “I’ll take it, but only if you put on the seat covers on for me.” He said “deal”, we shook hands, and after the car was cleaned and the paperwork was finalized he spend a solid 45 minutes helping me properly place my new seat covers. He’s a man of his word! Not to mention, he helped me figure out how to use the new Bluetooth system in the car as well. And there were cookies to boot. He should be promoted for all the help he gave me today. I was his main concern until I drove off the lot. I wouldn’t trust anyone else with a purchase like this. Thanks for all your help, Bryon! If you go to Shearer, ask for Bryon and tell him Samantha Baldwin sent you. You won’t be disappointed! Incredible service. Hope to see him again in the future!

Jesse Desjardins

Update: After speaking with John and Dan they have this far come through in immediate response to having become aware of the situation. I thank you guys for having corrected my issue and sincere concern for the issues described. I would also like to thank Chuck who has always been a great guy and a good man to work with. You dealt with the minutiae of the paperwork, for this my sincerest apologies for the extra work and confusion this caused. Overall very satisfied with the company and wish them well in their efforts.

Hal Raveche

Great customer service from Coty Root and Brenda Davis. They worked diligently to find the Acadia Denali we wanted. The leasing paperwork was very efficient with Robert. The attention of General Manager Dallas Rich was much appreciated.

Shibevahna Fox

Great team effort from the sales team team (Jesse and Leo both) in working to find a vehicle that checked the wishlist boxes and getting us I. For a test drive that felt safe amidst Covid, and huge thanks to Mike F for closing the deal. Purchased my last vehicle from Mike as a salesman, and it’s no surprise that he has moved on to finance managing; he is personable, professional and a true asset to the dealership. Thank you also to Robert, who made the paperwork signing easy and without pressure for added coverages. Thank you all, happy holidays!

Dovid Yagoda

Service is prompt and did a good job communicating. Cost of repair came in less than estimate and it was appreciated

Yvonne Trepanier

This is the second experience I’ve had leasing with Key Chevrolet. Both times I felt like the team at Key heard what I wanted and worked extra hard to make it happen for me. Mike Fisher went the extra mile for me and it was greatly appreciated. I loved my Malibu and am thoroughly enjoying my new Equinox. Leasing through GM has been a breeze. I highly recommend checking them out.

Elizabeth Palchak

My experience with Ben and Leo was great - 5 stars. They were both responsive and friendly and drove my car to me after I bought it - which was very helpful. I also really appreciate Josh in the service department - he is honest and flexible. In general, others I have worked with at Shearer could boost their knowledge of EVs. You gotta know the cars to sell ‘em and EV’s are an important carbon mitigation strategy. Mary Barra says so too.

Debra Smail

Our experience with a purchase through Shearer Chevrolet was by far the best I have ever had! We worked with Mike Fisher and he was amazing! He answered all of our questions we had and made us feel like family! We also had a great experience with the manager there. He also answered many questions we had. We LOVE our new 2018 GMC Terrain! We also love the turbo that gives it a nice boost and it handles like a glove! Best vehicle I have ever owned!

Anne Peck

Very helpful and knowledgeable but not pushy. With so many people looking for new cars I was worried we would be ignored or rushed, but were pleasantly surprised by the excellent service. Plus I LOVE my new Encore GX!

David Benoit

Nick Certo did a great job helping me and my fiancé get in to An amazing vehicle showed us plenty of options of what we wanted not what he wanted to sell us. Didn’t pressure us into anything we didn’t want. definitely recommend him to anyone who is looking for a great car buying experience and definitely will be back to get another car from him

Bruce Nielsen

This was my first experience bringing my car to the dealership. Neither of my heated seats worked. While I was there the Service Adviser asked if I needed my wipers replaced. He asked if I needed the back one replaced as well. I asked if the rear one needed to be replaced even if I don't use it as much. he said it was a good idea to replace them all at the same time. I agreed and left my car for the day. I never heard all day any updates. I called once for information and so did my husband. Both times we had to leave a message. When my husband, after work , went to pick up the car they gave him the quote for the seats, and found out that we were charged for a piece that YOU broke. I could believe it. Everyone I told said "that's why you don't go to the dealer". I really would like my heated seats repaired but I will need to think twice. I know that the dealership was EXTREMELY busy and everyone seemed rushed. The service advisers were kind and professional. Thank you for your time.

lama soufi

This is an updat to my situation : Big thanks to Steve Dinco , the general manager of this dealership. He took charge of my problem. He is a very respectful man. I bought the car with the price I requested. He knows how to make a customer satisfied. I appreciate the help of Hank Barnes, the sales person who took care of my buy. I had the most horrible and most humiliated experience from this dealership. It made me hate Chevrolet for the rest of my life even though I had a Chevy all my college time. I felt so disrespected and they really don’t know how to appreciate a costumer or how to make him /her satisfied. I liked a car they have and I offered $2000 less of their asking price, a man called ANDREW MELVIN was extremely rude in his way of rejecting my offer then within 3 days he lowered the price by more than $2000 on his website so I went back to him with that offer and I said I am here to buy the car let’s work on a deal please. He was so mad and he claimed that he didn’t know who changed he price. He jumped the price back on the same day only to lower even more the next day. I waited few days and I called to offer another offer with more money.They accepted my offer over the phone so I took half a day off from work, went to the bank to get the cash and headed to them again only to be refused and to be treated terribly by ANDREW MELVIN. I have no problem with not agreeing on a number but I do have a big issue with someone disrespecting me like ANDREW MELVIN.

Steve Goldman

I worked with Dylan Raymond to buy my new Chevy Colorado. He made the whole experience easy and enjoyable. He was communicative without overdoing it, he was flexible (including coming in on his day off to facilitate a test drive and delivering the truck to my home!). Robert van Woert in financing was also great to work with - very knowledgeable, friendly and helpful. I would definitely buy another car from Key and I highly recommend them to others!

Benjamin S.

I leased a Chevy Silverado 1500 from Shearer Chevy Last September. My salesman was Hank Barnes, and he took great care of me during the entire process. I didn't know what I wanted exactly and he took me through all the different trims and packages. Hank has fantastic product knowledge, and I would highly recommend him. The Managers Chris and Dan got me a great deal, and actually lowered my payments from my previous lease, which was a less expensive car. Fantastic! I usually wait a while before posting reviews until i have experienced Service. I have come to Shearer Chevy Twice now, and Jared in Service was excellent! Dropped the truck off, had the free maintenance done, picked it up, Simple and Easy! Happy Truck Owner here!

Kari Miller

It was the most friendly and easy vehicle purchase I have made. I did not feel like I was being forced to spend more than I was willing to spend or purchase something I didn’t want. I was also in and out of the dealership faster than I expected in my new car.

Melanie Begnoche

This is the 3rd truck I have bought from Key Chevy. The staff is awesome, helpful and just great to be around. They have always done everything in their power to make the customer happy and feel like they are part of a family. I will go back many more times! Thank you everyone at Key Chevy.

Arron Courtemanche

Great experience. Dealt with Shane, he met all my needs and asks. Finance department was very easy to deal with as well. Great job!

Lisa Roscoe

Bought a 2021 Acadia from Key Chevrolet. Nick Certo was my sales rep and he was amazing to work with. He went above and beyond and we still stay in touch as I am looking to buy some accessories for the Acadia. He made the whole process simple and quick and I am very pleased with my Acadia.

Christina Glowac

Such a wonderful experience. Jessica was incredible to work with. Zero pressure, super helpful. Best car buying experience I have ever had!

zack mostov

Bought a car here from skip ward last year, skip is the best sales guy I have ever worked with and would buy from him again. All the other sales guys here seem pretty sketchy and un trustworthy. The service department is Awesome every time, they will always fit you in and they do great work and everyone there is real easy to work with. I recommend the service dept here to everyone

Jason Sartwell

I am flabbergasted to see any negative reviews! Shearer Chevrolet as been nothing but courteous to me even when I was not! I just was at Shearer to have a warranty issue repaired. Their Service Rep couldn't have been easier to deal with. My wife and I spent 2 hours there while the car was being repaired. Comfortable waiting area with coffee and refreshments and courteous employees, "everyone of them" I might add going and by and saying hello. I have experienced totally different results from other dealers who don't answer phone calls or whatever. I enjoy being able to give a HIGH RECOMMEND to anyone looking to purchase a vehicle or have service work done.

Leslie Bowley

I have been buying Chevy's from this dealership for many, many years (40 to be exact). It hasn't always been the best experiences but prior to Key taking ownership, it was always good. Josh Payea had been my car sales person for many years. I will miss not having him for my next purchase. This visit was excellent with Key. I did a no-contact visit, dropped my vehicle off the night before, paid via phone, picked up vehicle outside without ever going in. In these times, so very important! I also received a FREE vehicle inspection which I was shocked to find out that Key now gives FREE inspections with any vehcile purchase. Way to do business!!! Also at the top of the list is Austin Hemingway, always professional, always kind, always goes above and beyond. He automatically rotated my tires as it was just $5 extra with an oil change. I always request Austin as my service advisor. He is very knowledgable and ALWAYS goes beyond what is requested. Could you please give him a raise!!!! Seriously, appreciate these employees as they are hard to come by.

Daniel Pitts

sales person was very helpful with info about the trax.

Tonya Lulek

What an outstanding dealership! We live 40 mins away and Jesse Desjardins (the salesman) drove the car to us so we could bring it to our mechanic for an inspection prior to buying the used 2014 Toyota Corolla. After getting an A from the mechanic we headed to the dealership to start the paperwork. Everyone was very kind and Jesse filled in the gaps of time with comedian chit chat while paperwork was being processed. The entire process was transparent and smooth from start to finish. I would highly recommend Key Auto and Jesse Desjardins to anyone looking for a new or used vehicle.

Jake Hanley

It was incredibly easy to schedule our appointment using the myChevrolet app - NICE JOB WITH THE TECHNOLOGY! The team at Shearer exceeded expectations. We originally told Ryan and Austin that we did not need the vehicle back until 2:00 p.m. but in fact we needed it back by 12:00 noon. We called and asked for the car to be done by noon and received a call back around 11:00 a.m. saying that the service was complete and we could pick up the car. Thank you Austin and Ryan!

Tina Cota

I looked at the Encores on Monday and emailed the dealership. I was contacted at around 10:30 am and by 6:15 pm I had my new car! Everything was done via phone and Nick delivered my vehicle to me! Thank you Nick for the easiest stress free vehicle purchase! Excellent customer service! I love the Buick Encore!

Meagan paquette

All of the gentlemen I worked with were accomodating, friendly and made the entire experience amazing. Despite only being there to look, they helped me find a new car that exceeded my expectations. I would 100% recommend this dealership to my friends and family.

Scott Dunford

I had a great experience buying a new Chevrolet truck. Nick Cerro has my salesperson and he was great in helping me find the truck I really wanted. The entire team made the whole experience a pleasure and zero stress. Thank you!

Ray Campanile

My experience with Shearer Chevrolet has spanned a decade and a half. I have both purchased and leased vehicles from them. Most recently, I was in for service and realized that my family and I are consistently treated honorably and fairly. I regularly tell my friends and acquaintances about Shearer Chevrolet but thought it was time to write a review on line. Excellent sales staff that educates instead of sells, service staff that explains and serves, a support staff that is friendly and helpful, and an environment that is open and inviting. I encourage any serious shopper to consider Shearer Chevrolet as a "must" on their list for outstanding front end and back end excellence.

Brad Bowen

I purchased a new convertible Camaro from a dealer in CT, only because there was only 3 within 600 miles of my location, and new from the lot it had a delaminated rear window. The car had to have the whole top replaced. Key Auto treated me as there customer even though I purchased it elsewhere. Jeff kept us posted throughout the week. My hats off to the team at Key Auto. They will be performing all future services on my wife’s car. Thank you!!

Jeff Lamore

Service was great all expectations were met and worked

Kate C

I purchased a Chevy Equinox at Sheerer Chevrolet and everybody that helped me from the moment that I walked in the door to the moment that I left was very kind and helpful. Let me start by talking about the man that sold me my car, Ryan Kronenberger. He was very kind and genuine and never made me feel pressured or rushed. He was patient with my numerous questions and if he didn't immediately have an answer for anything he was very quick to find the answer. He was incredibly down-to-earth which made the car buying experience very relaxed which is a true feat given that I've had some very bad experiences at other dealerships in the past. Not only that, but he got me the vehicle I wanted at the price that I wanted without me feeling like I was being jerked around. I'd also like to mention the amazing service that I received from the sales manager, Scott Brace. Not only was he very patient and honest with me when I had multiple questions when it came time for me to sign contracts... but he graciously offered to go with me to bring my old car in (which was a lease) back to the dealership. I was nervous to go there due to my last experience there and I was afraid I was going to get taken advantage of... the following day, he was there by my side to ensure that didn't happen this time! Talk about going above and beyond! Last, but not least, I'd like to take a moment to recognize Sue Madigan. When it came down to finding a loan for me to purchase my vehicle, she did her research! She also managed to get my car payments down quite significantly by re-evaluating my financial situation.

Quinton B

Super pleased with the buying process at shearer. Most dealers try to get what they want but Shearer was totally focused on what I wanted in a truck. Coty Root was great and didn’t beat around the bush. I got a great deal and exactly what I came for. I would recommend this dealer and salesman to anyone.

Alan Buck

Had a recall on my truck I didn't know about. Key service called to let me know and make an appointment. In less than a week I was in and waited only about 40 minutes and the check was done. Staff was marked up and checked my tempature before heading into waiting area.

Tracy Putnam

Scott Edwards salesman, Chris in Finance and Sue in Finance are the best team to work with!! We were Scott’s first sale, it did start out rocky...Not Scott’s fault. But the deal was made and done and we have referred a friend or 2 to Scott. Thank you for your patience. You are a great salesman.

Kassandra Bennett

Went to 2 other dealers in search of a new car and was unsuccessful. They couldn't get me into the car I wanted for a price that worked for me. Went to Shearer and not only did they have the best customer service but they got me into exactly what I wanted for an awesome price! Thank you to everyone at Shearer that helped hook me up with a killer deal! You are all very much appreciated and a huge THANK YOU to the best salesman I've ever dealt with, Michael Fisher! You rock and I am so happy you helped me find the right car for my family! I will definitely be sending all friends and family to you guys for business. Thanks again!

NDB Films

I had a great experience when buying my TrailBoss from Nick. It was done timely and they accommodated me and my family every way they could. I will definitely go see them when it’s time for my wife to purchase a new vehicle. Extremely happy with Key Chevrolet.

lydia mongeon

great service! They were really understanding when I was a little late for my appointment and even explained some stuff to me before I left ... When I came back to get my truck they went over the bill for me and explained everything, very knowledgeable staff and great personalities to work with people all day. I really enjoy this dealership and can't wait to come back and lease our next vehicle from them!

Melissa Lenihan

I was in almost 2 months ago and test drove the Buick Encore. I worked with Hank Barnes. He was very attentive and clearly the customers needs are his priority. The financing did not work for me at that time, however Hank stayed in touch. He called me to let me know that knew this time he had the vehicle and financing I needed. I was very pressed for time, I work 2 jobs and needed to get from one to the next quickly. I arrived at 3:30pm and was out by 5pm. The entire experience my second trip in the Shearer was outstanding, Hank Barnes and his team were amazing, I would highly recommend!!!

Tony Difonzo

I've purchased two vehicles from them and have had nothing but positive experiences. I purchased a vehicle from a competetitor and had nothing but regrets ever since. I took the vehicle to shearer and they traded me out of it even though I had negative equity on it. Good people that don't hustle you. Definitely will not go anywhere other than this place from now on.

Brittany C

I liked that the salesman I worked with, Mike, was not pushy. He was very nice and understanding when I was a bit hesitant. I leased a 2017 GMC Terrain and I like the vehicle. My issue is that they lowballed me on my trade in. I say this because now it is listed on their site for almost 3x what they gave me for value. It did need a new rear bumper, but other than that, it was a great car. I am now regretting my trade.

Bill Garrett

We recently moved into the are a few months ago and needed to have a tow packed added to one of our vehicles.I contacted Key Motors to install the tow package on my 2020 GMC Acadia since they were the closest dealership to us. The service was performed professionally and much faster than I expected. I look forward to Key Motors handling all of our service needs and future vehicle purchases.

Guy

Each person makes a difference in relation to the experience a customer receives. Today I only drop by unannounced to schedule my 90,000 Maintenance, and Austin Hemingway could not have been more helpful, articulate, knowledgeable, thorough, polite, and 100% professional. I feel quite confident that my Maintenance will go very well. He instilled confidence in me concerning the work that needs to be done. Guy P. of Vermont.

Paul Lavallee

I brought my wife's car in for transmission issues and they diagnosed a solenoid on trans was possibly bad. While they had the vehicle it started leaking coolant from the water pump which was covered under warranty and the coolant had got into the timing belt so they replaced that as well at no charge. They really pay attention to the details and communicated with me on everything along the way . Great customer service!!

Justin Hanson

After an exhaustive search for a new truck, I was able to secure a deal at Shearer, for more truck, and less money than four other Chevy dealerships in VT. My salesman was Skip, and in my opinion made the buying experience one of the best I have ever experienced. He was honest and upfront with me about how the deal would work, and made it happen. A+ experience. I will gladly drive the 100 miles to Shearer rather than the five to my local dealership.

loverick11

Hank Barnes was absolutely the best auto sales person I have ever met. I felt he genuinely cared about getting me the best price and best car for my money. I cannot say enough about the courteous way this dealership treated me and my daughter. This dealership is worthy of your business.

Dasie Gabree

I really loved waiting there while my father was getting our new vehicle! A worker named Trista was basically like a waitress. She got my sister a water, got us a snack, and got us balloons! She was very nice and pretty. I would recommend this place to anyone looking for a new vehicle. I loved it!

Mike and Lynn Roberts

From the time I entered the dealership, I was treated with respect and professionalism. My vehicle was taken in right off and I was kept informed regarding the progress. I have only positive feedback to share.

Derek Davis

My wife and I went to get our 1st oil change on our new vehicle there they said it's pretty simple and straightforward but it still took about 2 hours to do it. Even with an appointment. If I were you I would recommend leaving your vehicle.

Larry Dubin

Working with Jared in Service for my 2020 Buick Enclave and 2003 Chevy Corvette is an absolute pleasure. He is very detailed in his explanations and my cars are always ready when promised. The WiFi is convenient and the waiting room is very comfortable.

Milissa O'Brien

I have purchased my last 4 vehicles from Shearer Chevrolet Buick GMC Cadillac. I know I am getting the best deal on the vehicle I want, I feel great about what they are giving me for my trade and if there are ever any issues they treat me right every time. When it comes to Service, making my appointment online is super easy and I get to pick the day and time that works best for my schedule. I recommend Shearer to all my friends - thanks for a job well done!

Tim Johnson

They were very polite and nice about our visit

Sarah W

Amazing service center. The staff is great and Dennis always remember me when I come in. A huge plus is the free shuttle so you're not asking someone to pick you up and bring you back. The shuttle drivers are awesome and when I forgot my house key they drove all the way back to the dealership and back to retrieve them for me!

Derek Carter

Key Chevrolet Buick GMC Cadillac of Burlington helped us get the truck we wanted at the perfect price. Dylan and Chris we're phenomenal to work with. The entire process was so efficient and painless. I would recommend Key to everyone

steve sicard

Scott was our salesman. He went over and above getting us in a vehicle that fit all our needs. They stayed late to accomplish this. They sales and finance group made the process smooth.

Alison Barges

The service department at Shearer Chevrolet is great. In particular Dennis always goes above and beyond. He has been very helpful and always very quick to get back to me to resolve any issues or repairs needed. The shuttle service is much more convenient than my past dealership.

Henry Parro

After stopping into two other dealerships and not finding what I wanted, I contacted Mike L at Shearers. I had built my truck on line and gave him the specs. He told me that they did not have it on the lot but would have it in a few days. I drove down and they evaluated my trade, I accepted and In a few days I had my new 2500 LTZ. Pretty simple and straight forward dealing. Thanks Mike for great personal service.

ken santor

I had a fantastic experience with Ben Kramm and Chris Hanfield! They both made my experience fun and exciting from start to finish. This is my second vehicle I have purchased at Key and it won’t be my last either. I am a customer for life!

Alan Norris

No charges for checking for intermittent issue. This is different than another GMC dealer that charged me for 2 intermittent issues over $100 dollars for something that took 10 minutes to say they couldn't duplicate. Thanks

Justin Russell

Recently purchase a Honda Civic from Chris and the crew at key Chevrolet, great experience and mostly importantly a great vehicle. Staff was very polite and helpful throughout the process which made it that much easier. Highly recommended.

Tim White

My story started with a Chevy Silverado that I had purchased at another dealership and had a failed starter, covered under warranty. I spoke to Ryan in service who agreed to take my Silverado and perform the warranty work. I had it back within 24 hours with zero hassle. While I was there... I looked around the lot at some of the new GMC trucks with my daughter, who had just had a good experience buying a 2500 Sierra (I like it when people respect my girls). She got me thinking about exchanging the Silverado for a Sierra 1500 Duramax. I ended up working with Nick Certo who knew what he was talking about and helped me buy the right truck for the money. The rest of the team was professional and efficient and I ultimately left there with a new truck and the feeling that I had gotten a fair deal. Nick was on top of everything and took care of a lot of details without even being asked. I appreciated that. Thank you, Nick. Thank you, Ryan.

Bonnie Nantkes

I had been in a minor accident. The folks made repairs to my vehicle that helped me get back on the road and complete my 1300 mile trip. Quick and reasonable

Nabil “IamNabil” Alanbar

The experience was very good. The service writer knew his stuff, the shuttle driver was courteous and prompt, and the work cost less than I had expected it to. Overall, I was pleased.

Thaddeus Zabiegalski

It was a pleasure working with Doug Littlefield. He made our buying experience very enjoyable and stress free. He's a great asset to the dealership. There was no pressure, and he provided us with honest, factual answers to all of our questions.

Dana Bourne

I went to Shearer trying to get out of my lease with Ford (I was having lots of problems with my car and the lack of customer service provided by Heritage). I met with Skip, an awesome salesmen who thoroughly answered all of my questions, and was extremely helpful. In the end, I wasn't able to get out of my Ford and into a Chevrolet, but I will certainly be going to Shearer when my lease is upgreat customer service all around!

Bob Hammerl

Service team is excellent! I'm nearing the end of my 1st lease with GM and was very unhappy with being told that to purchase my car required me to go upside down on a loan and pay $3000 more for the vehicle (residual value) than the car is worth according to KBB. I'd buy this car if the price was reasonable, but it is not.

Anas gaming

I recommend Shearer to anyone, they have helped me to get my business started. Without their help my business wouldn't be thriving. Thanks Shearer for helping me with a reliable vehicle for my business:) they rock. Abov3 is my previous review. Car i bought for 6 grand died in less than a year. Dint go there for a used car. And rhey did nothing ti make it right. They offered me 500 bucks for trade in on a car they charged me 6 grand for a year ago. Go to toyota heritage is way better right across the st. I bought a brand new car this time

Ena Ibrisimovic

Today we bought a car here. We are older customers, in 10 years, we bought 5 cars from this dealership. We were always satisfied with all the cars and services at this dealership. We always worked with, Hank Barnes whom we highly reccomend. He does his job very professfionally and his job is always satisfactory. Today, however, we are a little disappointed with a female sales manager (who we wont name here). She did a very unprofessional job, and did not respect us and our needs. She offered us different typed of insurance, which we did not want, and was very persistant that we get it. We kept declining, and when she finally gave up, she was very upset that we didnt get the insurance. She did not congratulate us or thank us for our time and money for this company, and was overall very unfriendly with us after that incendent. I would not want this person as a sales manager. ALSO watch out with keys: always ask for a second key. Dont believe them when they say that they dont have a second key, they will make you pay for a key, when really they have extras!!!

Margi Swett

Everyone was friendly but it did take an awfully long time for an oil change and one recall - the other recall needed parts ordered and I had a bad tire so I failed my inspection - so 2 1/2 hrs seems a long time to wait. Jiffy Lube is usually about 45 minutes.

St. Ambrose & St. Peter's Ministry

Extremely happy with my experience at Key. Fast and friendly service and their "therapy" dog Ginger kept my son amused while we signed paperwork.

Pogo Senior

Just had my wifes 2008 Acadia serviced at Shearer. The were prompt and courteous. They also checked for all recalls, there were none. The service team contacted me as soon as it was ready and the bill was in line with their quote. I have on quite a few occasion had my vehicles serviced at Shearer and I have always been treated with courtesy and promptness.

Myron Scott

Just got a brand new Chevy Fleet van from here a few weeks ago. Van is nice but they took forever putting our plates on and had us standing outside in the cold while doing so. They had one poor guy trying to put on 14 license plates on all by himself. He was great but Def could of used some help. There was plenty of employees sitting around inside doing nothing. Also the vehicle was almost empty on gas. Now when ever I've bought a car I've always left the dealer with a full tank. With the amount of $ that was spent , probably over $200,000 you would think a full tank would be a complimentary service. I'd say they came off to me on the cheap side.

Faith Towers Provencher

I had a great experience at Key... Coty, Scott and Nick were all incredibly helpful, patient and courteous. They made the trade-in and buying process seem easy!

bobbijo rideout

They gave me an amazing trade in value and, Skip, sales man, was simply amazing! Very down to earth and made the entire process very smooth and stress free. Also, Nate and Jake were extremely helpful! Thank you guys! Love my 2016 Chevy!

Michelle McAllister

I had a great experience here. JJ in sales was great, he listed to what I wanted in a vehicle and for payments. He didn’t push me to get something that was out of my price range but rather worked hard to get me in the vehicle I wanted at the price I could afford!

Robin Hayden

I never expected to buy a Buick! After looking at several subcompact SUVs, the Encore seemed to fit the bill with most all the features I wanted. Tim Alvira, my sales rep, wasn't pushy, was knowledgeable about the car, easy to work with and ultimately helped me to get a good price. I appreciated the personal touch at Shearer and hope to continue a good service experience in the future.

Val Puerner

Just bought brand new beautiful Chevrolet 2500. All online until day of delivery. Dylan Raymond and The Finance master Robert made it so easy!! First time buyer at Key Chevrolet!! We will definitely come Across Lake Champlain Again!!! Thank you guys!!!!🥰 Valerie and Thomas Puerner …

Glenn Wilkins

Free state inspections for as long as you own the vehicle? Can't beat that! Quick and easy appointment set up and they get you in and out in a timely manner.

Samantha s

I like shearer...they worked hard to find me a car and get payments that were low, however I would not recommend their service center unless you maybe talk to cory he seemed to know what he was doing and didn't give me the run around as the other guys did little do they know I think I knew more about cars then they do...Paul and Chuck from the credit acceptance thing are pretty awesome I love my car and have had no problems with it. Hank is awesome too when I go there it almost feels like family its nice.

Wade Chaffee

The service department at Key Chevrolet is EXTREMELY friendly and considerate of their customers. I have had nothing but positive experience and hope to do business with them again in the future.

Elizabeth Friendsdewsx c. Hulaz

Every time I go in for service, everyone is pleasant and helpful. They explain exactly what needs to be done and are thorough in their work.

k burdick

Had to purchase a new car after a structural fire accidentally melted by 2013 Captiva Sport and was declared a total loss. :( I met a delightful salesperson by the name of Nick and he was very easy to work with, answered all of my questions and concerns. Will work with him in the future. Thanks Nick.

Benny Williams

See Nick Certo. Had a very positive experience with him this past weekend. Leased a new Equinox and he delivered to my home. Signed all the paper in my garage and he turned in my old leased car that I didn't even buy from them. Boom done. Ask for him....

Cate Cross

Tim Alvira did a great job getting us the car we wanted and at the price point we needed. He was super kid-friendly, easy to work with, and willing to go the extra mile! I highly recommend working with him.

Shred

Excellent dealership, works with you and makes it a very easy experience. Nick was a great salesman to have and Robert in finance did an awesome job as well.

sandra solak

My chevy cruze suddenly started loosing power, especialkky when going uphill. I called as soon as I got home and Service said bring it right in and they could arrange a tow for me. I was surprised that they took the car as fast as they did. At other dealerships I've always had to make an appointment which would be several days up to two weeks away. They did a quick check over and told me they would need it overnight and up to 2 days. Without me saying anything they said they are arranging a rental car (free) for me. Immdiately he picked up th phone made arrangements and had someone drive me to the rental dealer. With no hassle, I got a temporary car. My car was fixed and it drove better than new and got better gas mileage too.

Mark Armell

when haveing problems with oure equinox key was great, and was very happy with how recall was taken care of on my sierra, hope to always be treated this way with service dept.

Tim Treuer

I had an excellent experience at Shearer Chevrolet buying a new Bolt LT. They were able to meet a screaming offer from another dealership, patiently helped me get through some hiccups with insurance and my pre-approved loan, and got me out the door with the car before closing, even though I walked in mid-afternoon. Nick Certo is their guy for EVs, and a huge part of my positive experience was shaped by working with him. I've read over and over that a lot of traditional dealerships don't know how to deal with their EVs because they are a different beast than gas-powered cars, but Nick definitely knew the ins and outs of the Bolt. He was patient, helpful, and did not give off any of that pushy salesman vibe. When I had to make a run into town to pick up a check from the bank, Nick even made sure I didn't have to Lyft/Uber there and back.

Roland Berard

I went to purchase a certain vehicle seen on line and I drove away with it. My wife and are are ecstatic.

Andrew Mignano

oil change went well , delayed communication on pickup time due to advisor calling one of the numbers listed on the invoice, which was not the direct line also listed.

Barbara Casterline

Everyone at Key is so friendly from the sales personnel is the service folks , overall just a welcoming, friendly experience.

Karen Bushey

Great experience at Key Auto So Burlington! Bought a Chevy Colorado, service was great! Thank you Scott Edwards Chris Hanfield Cody Root Ben Cram Thank you all so much, see you again for next vehicles!

Ted Burns

Had a great car buying experience! The appointment process was smooth and made sure my needs were taken care of in a timely manner. Got a great deal as well!

Michael Connery

Couldn’t get in for oil change?? talked to Service Mgr,going in next week I’ll keep you posted

Ed Bouissey

Mike Leclair is an awesome salesmam to deal with! Also, Chet, and Finance director Matt were awesome and very accommodating. You can tell customer service is important to this dealership everyone we encountered was excellent. My wife and I would highly recommend them!!

Kara Adams

I wanted what I wanted and they made the deal as smooth and professionally as possible. If I could give 10 stars I would. I will be doing bussiness with them again in the future.

Russell Blodgett

Great dealership to purchase or lease a new vehicle. Professional and knowledgeable sales staff as well as the service staff. They all made the process really enjoyable. Thanks to all!

Erik Engstrom

Took a while to get the part in, but I had a decent rental and it didn't inconvenience me at all. Everyone was friendly. Thank you.

George Hawley

My salesman was the best person in the world very nice everything he said he was gonna do he has done every time I call him about a question he answers it promptly I will definitely lease another car vehicle from you guys thank you again

Katie Charland

This was the easiest car buying experience that I’ve ever had. They were prompt and wanted to get things done- and the guys were extremely nice and accommodating.

Lyndsay Sargeant

My most recent visit to this location was to have an oil change and tire rotation done; it was fast, easy and no hassles what-so-ever! Being that I also purchased my vehicle from them, I would definitely go back and recommend them to others.

Nicholas Ceffalo

Great service department. Got me in and out relatively quick even though they were down 3 techs. They have a high hourly cost and my part was not cheap by any means but it is good to know it was done correctly

Christopher Fougere

Dealership notified me in advance that I was going to lose out on free service, they diagnosed and fixed a potentially disastrous engine issue swiftly. Very pleased

Bob Zondlo

I found the folks at Key Motors to be very professional, courteous, and fair minded in their business dealings with me. I would highly recommend them to anyone seeking to buy or lease a GM vehicle.

William Piper

Too many coupons come in the mail, then get lost, and the Service group don't even think of asking how many you tried to bring. How 'bout you just put the coupons in my online account? Or just generally charge less and skip that coupon clutter entirely?

Abigail Thielman

The staff here is amazing, always so helpful and explain everything to me. I really love being able to pull into the garage and the convenience of getting a rental car is always so nice!

David Lang

Shearer parts Department is always friendly and helpful. I have found sales to be supremely lacking in tact in the past, and will not buy a vehicle from any Shearer brand, however I have always been satisfied with their parts Department service.

Michael Aruzza

Overall a good experience. Took a little long for just an inspection and was more than they quoted me for at check out. Will monitor charges closely going forward. Still satisfied with the work completed

Joan Landon

I purchased a GMC Acadia from Tim Alvira. He was professional, and patiently waited while we test drove other vehicles. Tim was by far the best salesman I encountered. I love my Acadis.

Steven Stuckey

Nick Certo fit me in on a busy Saturday and helped me get out of a lease and into the perfect 2020 Equinox. Very happy in the new vehicle. Thanks!!!. SJS

Maida McLean

They were very accommodating with my check engine light appt - see me before it turned back off. Great communication and ease of drop off and pick up.

Brad Juneau

Everyone at Key was friendly and willing to help. Not to mention that they're pricing was very competitive. The next time that I'm in the market for a vehicle, I'll definitely reach out to Key.

Andrea Buesser

They were very accommodating to bring me a loaner car and pick up my vehicle in NY and bring my vehicle back and pick up the loaner. Very quick and getting my vehicle done and back to me.

Adam Smith

Even though the dealership was incredibly busy the day I got my truck. The whole sales crew pulled together to help me complete the sales process.

nick demos

Great staff! Very professional and always tries to accommodate the needs of the customer!

Brierley E. Horton

We had a great experience buying a new car from Shearer. They're easy to work with and were flexible and accommodating with our schedules.

Brian Fothergill

Easy transaction start to finish, very professional and knowledgeable sales staff, easy finance, car was delivered clean, full of fuel by some really fun guys. Will trade here again

Diana Bora

Everyone was very nice and helpful. Anyone of them would answer your questions and explain to you how everything works. If you are thinking of buying a car, suv, or truck this is the place to visit.

Pamela Baker

I was skeptical about going to places that I don't know there was a very bright kept off for me coffee or tea before they started work on my car they basically inform me what was what needs to be done to get the okay on whether or not I can afford it or not which I appreciate overall headache great good excellent experience with them

Jim Wilson

Jess was very good and helpful came in on his day off and went over everything with us. I would recommend him anytime

Paul Schaefer

I bought a new truck 6 months and today was the first servicing that was needed. It came thru with no bill. Oil change, inspection, and recall item. Awesome service.

Tip of the Iceberg

During warranty work they discovered a non warranty item that needed repair. this was done quickly and at a good price. I appreciated the use of a loaner during the repair.

Henry Rackliff

Referred by my neighbors who had only good things to say. Coty and Nick took great care of my needs. Would buy from them again.

Lynna Turner

Can't wait to get my chevy traverse

David Carlson

Nick did an awesome job with helping me purchase my new Colorado he was very professional and he helped me get to where I needed to be as far as a monthly payment I really appreciate all the help that he gave me he was awesome if I could give him more than five stars I would Thank you so much.

Louise Roy

Was very impressed how the sales team came through for us and made our deal everything we were looking for.we will recommend you to anyone we know that is looking to buy a vehicle

vanessa Barsenas

Fast, efficient, great hospitality!

Katie Dowling

Jesse was my sale person and he was super friendly and very helpful!

Leanne Rose

Key Chevrolet has an amazing staff team! They are responsive when I have questions and have constantly been helping me with finding a car that fits my needs!

Paula Kerin

The experience at Key was wonderful, I hate the car buying process but they made it enjoyable. And were very knowledgeable in the automobile I purchased

MJ Santor

Polite and overall good service. Dealer prices generally seem high but my vehicle has always been ready when requested for simple service.

Jessica Lake

Great experience Leasing a new car at Key Chevrolet. Thanks Jesse and Leo! Excellent customer service.

John McCright

Great deal. Bryan Tourville did an excellent job informing us about the car; he didn't pressure us; he was a pleasure to work with.

Janet Miller

The only recommendation I have is when replacing a battery there are settings that have to be reset clock, etc. That got missed and it’s stated as part of the GMC website as part of the service. Thanks

Phil Graff

The Service Department was efficient, communicated effectively, and was able to get the work completed in a timely manner.

Rich White

Donna was fantastic. She actually took the time to listen to my concerns and issues.

Larry Needham

we had a most enjoyable experience leasing our new acadia Denali

Patrick Fifield

Had an awesome visit with one of Shearer's employee's Ben and was able to get set up with the perfect truck for my needs. If your looking for a rig, Get over there!

Karen Blandino

Everything went smoothly easy transaction no hassles very friendly and informative Thank you Hank and Chris You guys are Greeeaaattttt❤️👍🏼 …

Larry maddison

Love this dealership! bought my chevy sonic rs here, and was very pleased with how quick and personable the experience was! Great service department as well!

Yayo J

A smooth and timely process purchasing a used vehicle. Josh provided great customer service before and after the sale.

Kerri Wallis

Great experience at Key Chevrolet. Jessie was great and we love our new Silverado truck!

Devon Rollins

Tim Alvira was very knowledgeable, and helped me find the truck I was looking for. Also he helped me set up everything, and answered all my questions. Great customer service! Thanks Devon R.

Stephen Moore

Had some major work done on the car! I am more than happy with the work they did! Very helpful,courteous and all round nice to work with!!

Brad Chamberlain

This is are second truck we have baught from Scott edwards at key south Burlington I would highly recommend buying from him he worked very hard to find me a truck that would work for me

Maria Aylward

Great dealership!! They were awesome to work with. All of them!! Totally took care of me from the moment I walked in the door!

Kelsey Barklund

The staff was friendly, the service was quick, and the price was right. I would recommend to anyone in the area.

Thom Laidman

The sales department were very professional and efficient! Never had a car purchase be so easy and hassle free!!

Jake Farms

One of the easiest buying experiences i have had! Would recommend Key Chevrolet to everyone! The Sales staff is amazing!

Greene Mountain Nutrition

Jeff is the most helpfull service advisor and makes my experiance so easy!

Shawn McMillan

Great team and customer service. A+++ to Adam and Cody on getting me in and out in my time frame I had!

Frank Dattilio

I bought my truck there and have had it serviced on a few occasions. All my experiences were great.

Zachary Zelinski

Great experience, was kept updated on timing and changes to services. My service advisor recommended some services and was very helpful!

Robert White

salesman was a little pushy, but not as bad as other dealerships I visited. recognized as a repeat customer which was pleasing.

cdriscoll1964

I would highly recommend Nick Certo the next time you want to purchase a new vehicle. I found him friendly and knowledgeable.

Melissa Balk

On a vacation I had car trouble. After getting towed to Shearer the staff reassured me, fixed my car, and was professional. Highly recommend!

jennieandbutton

Very helpful, especially Chris in the finance department. He helped me to find insurance at half the cost that I was paying

yuppers54

It was fairly quick. In and out. I need more time to evaluate the quality, but so far everything is working right.

Eric Friend

Jared was absolutely great keeping me in the loop. Always goes out of his way to take care of our needs.

Sean

When issues came up with my vehicle they took care of it very professionally. I would recommend them to friends and family. Thank you Shearer!

Nichole Kruger

Shearers went above and beyond to help get me into my new car. It has everything I wanted and then some. I'd recommend Shearers.

Britany Yates

Great, Friendly people to work with! Quick easy process couldn’t have asked for a better buying experience. Thank you for all the help Nick certo!!!

Alaa Arif

Very good maintenance under professionals staff. Nice rates.

Frank

Love my new Canyon Truck ... salesman Nick did a good job. Happy customer!

VTRex

You will not find better service for your car than Shearer's! Surprisingly, the prices are ridiculously low. Simply the best of both worlds!

Peter Howe

Everyone was very helpful and very informative with all the information. Definitely would go back for another purchase

Randy Clark

We have been working with Fleet Sales Rep. Chuck Williams for 35 years, he is a true asset to the Shearer team and we value our relationship.

Stephen Hance

Excellent Service. Needed a Oil Change and they scheduled me the very next day. Thank you. Stephen.

ABL II

Leased and then bought my Chevy Volt here. Great dealership, helpful and friendly staff. Would buy here again.

Tammy Johnson

everything went good, polite. Ryan is a good salesman

Amy Vetters

Jesse, Jason, and the rest of the team at Key made this purchase fast and painless! Definitely recommend.

John Seaman

Very quick took care of all the needs of my vehicle. And the shuttle driver is fantastic!!!

William Charron

Servise was very good

William Hubbard

Cody, Alex, and Nick were very helpful!

John Smith

Great service and friendly staff. the car I bought was exactly as described.

David Masi

Sincere, genuine, speedy and very helpful service. Start to Finish! Thanks again, very happy customer :-)

Sharon Eaton

We had an appointment for 5000 mile service and they took our other concerns and tried to correct them as well.

Dennis M

What a great place to buy a vehicle. Nice people. Eager to please. Willing to compromise.

Peter Patch

Greeted enthusiastically, treated respectfully, services performed quickly and efficiently, no surprises. Couldn't ask for a better service experience, thank you.

david valadez

Everyone went out of their way to make this work. Very pleased with everything!

Jennifer Gramling

Everyone there is great! Probably the best dealership experience i have ever had.

Meredith Hansen

Ben Cram was awesome to work with! I highly recommend the people at Key Chevy!

David Lewis

Have purchased multiple vehicles from Shearer and always had excellent service selection and pricing....

Diana Burritt

Difficulty getting a “live” person when I called is very frustrating. Service was well done!

Leslie Thompson

Emma and the whole team is so great to work with..will definitely be back for future purchases!

Tina Fuller

The service was outstanding had everything done that was expected to be .also accurate and not along wait.

Gregg Zavorotny

The parts department is very efficient and the sales department are not pushing you for a sale. I would shop there for a vehicle.

David McClellan

Usually a great deal. Sales is pushy as expected but usually friendly.

Bryan Bouchard

Shearer has good service. They are courteous and thorough. Nice waiting area too.

Mark Chicoine

Dennis in the service department always makes sure everything is taken care of properly. Thank you

justin robinson

Comfortable waiting room, quick turn around time and free car wash is a huge plus.

Katrina Jerger

All the team at Key was excellent. I love love my new truck!!

John Schnader

Repairing my defective A/C was quick and efficient, with little down time.

Robert Wright

Checkin was quick and efficient. Service was done promptly.

Aimee Viens

If you are getting service done, drop your car off the night before or get there at 7:10 or earlier in the morning if you want to park directly in the service line.

Jesse Fleming

Quick service and the results of the autobody work were better than expected.

Brendan Devitt

Quickest, smoothest and most fair-priced auto purchase I've ever made!

Jeffery Holcombe (Bozer)

Shearer Chevrolet was an amazing experience and their sales men were polite and very helpful.

cobb chris

shearer chevy has a great staff , parts dept , service dept , and sales dept always going the extra mile for you!

Mark Nadeau

Best service department in any dealership I've ever been to! Absolutely the best!

Heather Andrews

Salesman actually listened to what I did and more importantly what I did not want. He didn't make me feel pressured to buy something

Kyle Williams

By far the most legitimate, honest and well run dealership I've encountered.

James Boudreau

David was awesome

Steve Burt

Nice people, no pressure. Did not buy but probably will in the fall. Ask for Hank!

David Bray

Everything was quick on my wife’s inspection.

Christopher Loos

Quick service, and friendly staff as expected.

marion voorheis

Great experience all around. I recommend highly and with much enthusiasm.

Martin Wilde

Nick Certo explained everything clearly and provided us great options. Terrific service.

Jaime Lyn Barney

Always courteous and professional for service visits! This is why I'm a repeat customer at Shearer!

Heart Of the Village Inn

Excellent vibe, very professional and friendly folks in both Sales and Service depts!

Lisa Lapin

Prompt courteous service. Jerit what’s a pleasure to work with.

Ben Lustgarten

Very fast service, staff was friendly and knowledgeable

Gale O'Connor

Professional staff and very good attention to detail.

Kylie Haynes

Mike LaClair did a great job and he is our new 'truck guy'.

Kenny Whitney's

I want to thank Mike Fisher and all the crew who got us what we wanted still love the car

Jeff Trainor

Quick and easy drop off for service. Service writer very courteous.

Regina Clark

Very personable and helpful employees!

Brian Brady

Fast and friendly

Sandy Butkus

Excellent above & beyond customer service!!. Thank you to service writers, managers & technicians.

Brett Trahan

Fast and friendly

Robert Barnard

They put the effort in, to find the right vehicle and price I was looking for.

Jeff Luce

In and out quickly and the staff were super friendly and knowledgeable .

Breann Parker

Jason was very friendly and helpful! Seemed way too easy!

Christina Blow

Austin worked hard to find the problem so they could fix my vehicle and it's good thanks

Norman Sturtevant

Professional, helpful, knowledgeable, kept us informed. Pleasure to work with this team

Thomas Isabelle

Always enjoy the kind service and reliable attention I get from the staff at Shearer.

Jalna Laraway

Best GM dealer in Vermont. Great service!

Fred DeSpirito

The people always go out of there way to please the customer. Thank you

RIPKURVA

Looked nice, but nobody even came to talk to me?... busy I guess.

Eileen Bradford

Took very good care of my car.

Sydney Sifers

Excellent customer service and work done in a timely manner

Chris Clough

Following COVID-19 is perfect Job well done!

NANCY PAY-PAY

They did great job on my car

Chris Swasey

Loved the team at Shearer, Love my new Volt!

Margot Orton

Excellent salesman, Ben Cram, and service manager.

Nikki Davis

They always make us wait a long time for service

John Ston

They were polite, quick and efficient as usual.

Sarah Larocque

Much better then where we were before

Melissa

Quick in and out. Fixed my issue within an hour.

Tim Jarry

Awesome folks, sales and service bend over backwards for you. No B. S. There.

Mike Fisher

Excellent service, a great honest family owned business.

Mery Moran

They make you wait for ever , so I walk away had things to do

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