Reviews of Herb Chambers Honda. (Car Dealer) in Boston (Massachusetts).

Herb Chambers Honda

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Car dealer

Honda dealer

720 Morrissey Blvd, Boston, MA 02122, United States

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Information of Herb Chambers Honda, Car dealer in Boston (Massachusetts)

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Reviews of Herb Chambers Honda

Arlene P

Extremely happy!! I am so thankful for the attention and help I received in buying my SUV! Huge shoutout to Chris and Dennise for helping me during this process! I recommend everyone to come here and buy their car! Thanks again to the team!

Maysa Gonçalves

Herb Chambers Honda of Boston was my last stop in my search for a new Honda HR-V. As an immigrant woman, purchasing for a new car can be a daunting and unpleasant experience. Fortunately, this was not the case at this dealership. The entire process could not have been easier. Nick Karam provided me with the best experience I could have asked for: he was honest and kind, negotiated with me according to the terms I was looking for, and ultimately went over and above to provide me with exactly what I needed. Thanks Nick and team for the great experience!

Susan Lane

I had an issue with what ended up being an expensive repair. Both Victor and Susan were very kind about explaining why the repair had to happen as they had described and why the expense was necessary. Susan was great at going over all the options for me. Victor was great about having a sense of urgency and being very kind, friendly and professional while we were interacting. The first gentleman I encountered was a bit unsettling, but he was trying to get to the hospital for some reason so it was totally understandable and forgivable. I would just advise him, if I were his manager, to excuse yourself to the customer, and then go off the floor to talk to a manager calmly. I completely agree that he should’ve been allowed to leave right away and another person should have been called to come help me immediately. Unfortunately, the poor guy had to suffer a bit before he was finally allowed to leave. I’m definitely not criticizing his behavior because I know his emotions were running high based on whatever was going on in the hospital, but teaching him how to handle those tense situation‘s Is important in him growing as a sales professional. I know cause I’ve worked in sales and retail for many years over my career. I would say he should not be reprimanded, but offered a little constructive criticism.Thank you for your consideration.

Rosser Kent

Got my first new car from here a handful of years ago. Brought it back in recently to get something new. They gave me a fair trade in offer that the sales manager Alfredo was willing to increase for the sake of my concern. I worked with Giselle who was real transparent and professional, she was very patient making sure I understood all her answers to my questions. Mike in financing was very clear as to the specifics of how my loan situation would work and what length of loan would benefit me the most. Good experience.

Janilee Garcia

I’m very grateful for Fabian and Alfredo they was more than helpful in getting me into a New car as I had unexpected issue with my car. Fabian was honest, patient & informative you can tell he knows his stuff. In general the atmosphere at Honda is welcoming everyone acknowledges you they even play good music which makes the experience better as you wait ! Thank you

Danae Fahie

Sean was such a great service advisor. He was attentive, took care of my needs, and very personable. He made sure I was a priority and got exactly what I needed and was pleasant doing it. I truly appreciated his service. I would highly recommend him and would definitely work with him again in the future.

Theresa McQuade

Fantastic service. Had a flat that needed repair or replacement. Staff encouraged me to come in same day and checked to be sure they had replacements if necessary. Turned out just a repair and they arranged transport back to dealership when car was ready. I am also in the service industry and recognize staff who go above and beyond. LOVE Herb Chambers Honda service department!!!

Will Clark

Val T. Is a great sales and leasing consultant. He listened to my wants and concerns and found the best option for me. Wilfredo was also great during the finance process. I recommend work long with both of these guys if you go to this dealership!

Roger Vaillancourt

Easily the most positive car leasing experience ever: working with Keith Banks-Obanor at Herb Chambers Honda. Straightforward, honest discussion, and no pressure or games. I trust Keith and have leased with him for a decade now. My trust in him has been rewarded repeatedly and I wouldn't ever want to work with anybody else.

Shawn Brouillette

This is the 3rd vehicle I’ve bought from Nick Karam. I’ve bought a lot of vehicles in the last few years and I’ll say that Nick and his team are a great set of honest individuals- I’ve never felt more secure buying a vehicle as there is absolutely no pressure here at this dealer

Sarah Vancini

Sean is the best professional I’ve ever worked with at a dealership. I know I can always trust him and he is so efficient. He really cares about each client and makes servicing your car the best experience you’ll have all day (I know that’s strange but he is so knowledgeable and great!).

B. Britton

Excellent customer service by Victor Lopez on Oct. 17th!! He was patient, kind and very courteous when my mother brought her car in for an oil change. It took a lot of time to answer all her questions but he made sure she was satisfied and was extremely well taken care of. Thank you!

Melffryn Perez

Sean was great. Him and also whoever one of the mechanics were. They Very honest and were looking to satisfy and notify me about everything! This place is already my go to but for sure won’t be going to any other auto shop anymore.

Daquana Harper

Sean was very amazing not only with letting me know the realistic wait time for service but also letting me know how and what I needed to do to make sure my car was all set. Although I didn’t like the answer lol, he took his time to explain it not only to me but my pops so that we felt comfortable in understanding the issue and the solution and the cost. Sometimes it’s hard deliving news that you don’t want to hear but he did it with empathy and accuracy. So far I am enjoying my experience and plan to update/ write new review along the way. Sean that you for your service that day and in the services you have served and happy Veterans Day to you and all other vets reading this.

Michael Brandon

Had been looking for a couple of months for a new car. Just happen to stop in Honda of Boston. Val was excellent. Very informative not pushy and we loved the car. It was a very easy process thanks to Val!

Gheny Tran

Sean was exceptional. His expertise and knowledge put me at ease that my car is getting well taken care of. Would definitely recommend anyone to come get their car serviced here!

Barbara Spears

The service person did a very good job keeping me posted and predicting a time frame for completion of my service. No complaints there. Service is expensive at Honda all the way around. It is unfortunate that I "had" to replace a tire adding an unexpected expense. It is also an uncomfortable place to wait while service is being performed. The waiting area was cold and I, along with others, dragged chairs from outside seating into the sun. Too bad

Godchild Derosena

My experience at Herb Chambers Honda on Morrisey Blvd was nothing but exceptional. Maria Lopez was fabulous, throughout the process she was honest and wanted what was best for me. She made sure I was ok with my decision before doing anything. Thanks to her honesty I felt that I could trust her and new she was on my side. Truly appreciate her help because this was the first time I was buying a new car.

Glenn Briere

I had a regular maintenance visit to Herb Chambers Honda of Boston today and was very happy. The work was done as explained and in timely fashion. Sean was very transparent about costs so I paid what I was expecting. A very good experience.

Alked Mira

I had a great experience at Honda today. I showed up to the dealer last minute and Robert was very friendly and accommodating throughout the whole process of service. Thanks Robert

Olivia Cseh

Very quick and lovely service. Made my car breaking down a less stressful experience. Ordered me a Lyft to and from the dealer to my home as well. Highly recommend I’ll be back

Claudette White

Dropped my car off the night before service, received a call from the technician in the am informing me of the work and cost. He was very professional and knowledgeable. 100% will go back there for future work.

Kevin Green

Took my 2016 CR-V in for 60K-mile service. Victor was helpful throughout and provided excellent customer service, including setting me up with free Lyft rides so I could be at home while I waited. Everything done the same day, car is running great!

Robert Beltre

Just purchased a CRV for my wife, Denisse was the Sales Rep she was helpful and professional I recommend you purchase your vehicle there ask for her. Thanks to Chris the Pre-owned vehicle Manager and Tom the general manager if you there say hello to them. Thank you for making this purchase very easy for my wife.

Chandra Benjamin

It’s was the greatest experience I’m so overjoyed with my carThe service I received from George was At he treated me with respect I didn’t feel like I was conned ,misled ,bamboozled he made me feel the importance of my purchase that I was happy with my purchase he took a lot of time walking me through the process so I felt comfortable with my purchase no pressure. Awesome A -1 salesman. To the Finacial dept Will thank you for getting the best insurance lowest price ! To Herb Chambers honda @720 MORRISSEY BLVD. Your the greatest automobile sales team everyone reading this go get yourself a car there

Marian Jeffries

Great day today bringing in our CRV for 19,000 mile check up. Originally, we stopped at the dealership to set up an appropriate day for checkup & time, but Nelson coordinated open time today to accommodate us and complete the checkup in one hour and one half while we waited! In addition, Nelson went above and beyond helping me ( a boomer with an IPhone) to add my phone # to the cars bluetooth and teach how to change a few system changes with the car locks! Such a nice and very patient fellow. ☺️

Jessica Newcomb

The Service associate I dealt with, Robert, made suggestions about service recommendations, then when I was concerned about the amount, pointed out the more important needs and what could legitimately wait until my next service in 4 months. I really appreciated his expertise and candor.

janet coppola

I’ve had nothing but good experiences with Herb Chambers Honda in Dorchester, which is great because it’s so close to me. From my experience with buying the car to the services to maintain car, I get friendly, knowledgeable help and ease of scheduling appointments.

Emanuel Meshkausk

Nick at Herb Chambers Honda is great. Very professional, informative, and patient. He kept me up to date on my purchase while the new car was coming in and made sure the process was smooth throughout!

Viv C

This was my first oil change done at this new Honda location. I used to go to the old location before they moved. The service agent was friendly and gave me some discount as I am loyal customer. One thing disappointed me was that they didn’t wash the car as they used to. Not sure if this is new policy.

Nalida Besson

Today I was able to get my car serviced under an hour. I had a scheduled appointment and I’m glad they made it a priority to honor that appointment and not keep me waiting too long.

Jay A

I needed 2 new tires. The service rep was so nice & helpful. I was out of there within an hour! Was so happy with my Honda experience!!

Michael Alexis

Swift courteous service with a detailed knowledge base to boot!!! Sadly 2 days later, I have a fender bender, with a masshole on his cell phone while he decides to change lanes!!! Not missing being back here thus far!!!

Jimmy Germain

We were shopping around and we were not looking to buy a car. Tural met us outside and was very good with us, went through the car, finance and insurance. Now we have a car even if we weren’t planning to buy today. Thank you Herb Chambers Honda

Nicole

Robert Hall did a great job explaining the inspection checklist, excellent service from him. Also, his time estimation for my service was exact!

Aslin Perez

I went in looking for a diagnostic and the Service Advisor-Sean DeSilva not only helped me out, he walked me through every step with joy, confidence in his expertise, and exceeded my expectations. I was super nervous but if you’re looking for someone who will make you feel like YOU belong there, go see Sean @ 720 Morrissey Boulevard 02122 . Once again thank you so much!

Viv L

Service was ok but didn't like the attitude of the front desk person who helped me. I have tire warranty from Zurich and person acted like surprised hearing name of it and even asked me the phone number of the company. I have been here multiple times and had no issue with warranty before. Also they didn't perform car wash on my car this time after the service

Alejandra Rodriguez

They were quick and efficient! Victor explained to me the difference between tire rotation and wheel alignment. It was helpful and less stressful than other places.

Jasmine

Nelson was excellent, I went in for check engine light and he right away stated that rodents chewed up my wires. Awesome customer service.. thank you Nelson

Erika Vogel

I was very satisfied with the service at Honda. Victor was polite and patiently went over what was needed for my car. He took the time to address my budget concerns as well and did not pressure me into additional unnecessary services. Also, he above and beyond by obtaining my inspection sticker. The whole process was very smooth. I look forward to working with Victor again.

Stephanie Santos

We worked with Giselle to buy our used Honda HR-V and could not be more pleased with the quality of the vehicle and Giselle’s service. She looked after us the whole way through, gave us time and space to think about our options, and never pressured us to make a decision before we were ready. When we went to pick up the car, it was pristine: clean, shiny, even smelled nice thanks to Giselle kindly giving us an air freshener. She also threw in a black car pen to cover any scrapes we might get while driving in the city. We love our HR-V and hope to work with Giselle any time we need a vehicle in the future.

Christine Linnane

I had a wonderful experience at Herb Chambers Honda in Boston. I had the pleasure of working with Denise. Denise made the whole process of trading in my CRV and buying a new CRV easy and joyful. I am grateful that Honda was not pushy with me during the sales process. Denise was extremely informative and helpful and kind through the process. In addition to Denise, David and Chris- everyone that I encountered at this location was great to work with and they made it fun! I would highly recommend buying your car here. I know next time I am in the market for a new Honda, this is where I will buy my Honda!

Jaylin Weekes

Victor has to be the most polite and professional person working here. I purchased my vehicle less than a year ago and was pretty sad to see things were wrong with my car after a hefty purchase like this. Victor gave me the best advice on how to start small, and work my way up to what needs to be done. If I was his boss I’d totally give him a raise because his overall customer service is what the world is missing today! Thanks a ton Victor! - signed a girl who knows absolutely nothing about cars but left feeling educated and happy.

Tuttie

Jose my sales rep was so GREAT! He walked me through everything took his time and was patience with me and my decision. Michael and Tom was wonderful as well. Great place to buy a vehicle. They make you feel like family!

W Rob

1st time coming to this Honda dealer for service. A breath of fresh air compared to my previous experience. Attention to detail and a personal touch make all the difference.

Valluvan Rangasamy

We went to Herb chambers Boston for buying our Honda Accord. We met Sofia Carbera and she helped us right from the beginning. We discussed a lot with Sofia about the car and she was a nice, pleasant and patient person. She shared all the necessary information and made us select our dream car. Sofia is very professional and kind. I strongly recommend to meet with Sofia Carbera in Herb chambers Boston to have a wonderful experience in buying your car.

JR

Great experience. Staff attentive, reasonable pricing, great overall time waiting for oil change & tire rotation. Free coupon for car wash!!!

Danielle Bennett

Frank was honest, a little funny and tries his best to accommodate our timeline “get in get out”. I got a car and that’s what I went for. So job well done!

John Houton

Victor was very helpful and knowledgeable and kept me informed making the entire process easy and pleasant despite needing work on my 10+ year old CRV. Victor is a total pro! Thanks!

PATRICIA SOTO

Very good customer service, good attention and Denisse she is very nice and friendly person, recomendable place and when you be there ask for Denisse she’s speak Spanish too 🥰☺️ …

Dilma Veiga

Very good well organize dealer always go there for my car service Sean is the best he always take a good care of ppl he always make sure you got all you need with best deals and exceptional customer service.

Tim Nystrand

Didn’t end up buying a car here, but the salesman Frank and the manager really went out of their way to be helpful. Very professional!

richard caban

Handled service quick and we’re attentive to what my car needs. Customer service was busy and yet, very patient and professional.

Todd McKay

Absolutely painless process. We were at lease end on our 2017 Honda Accord Sport manual transmission. I w/out appointment popped into the dealership and meet w/ Brian Mccaffrey. While they did not have the car we wanted on the lot and needed to locate it, we did go through the EASY negotiation process. 2 weeks later, the car was at the dealership. We showed up, 90 minutes later we were driving off the lot with our new car - 2019 Honda Accord Sport 2.0 Manual. Total time at the dealership did not exceed 3 hours. SUPER EASY! Thank you Brian and the whole Herb Chambers Honda Boston team!

Stephanie Camejo

The best, made sure all my inquiries were meet plus car insurance as well. I appreciate everything that was done.

Vahid Azadeh-Ranjbar

I have been their costumer for more than 5 years and they have always given me absolute satisfaction. I always ask for Sean DeSilva to take care of my service requests because he is trustworthy and you always feel safe with his advice. He explains everything by details and with a simple language to make sure that you understand your car’s situation. With him, you can be sure that you pay exactly what you need to pay and not more. I am grateful to him for his help in the past few years.

Marisol Garcia

I was assisted by Denisse Medina whom I informed I wanted an SUV with black interior versus the grey I currently have and she was able to get me one, the transaction went smoothly, and a few days later when all documents were in order I drove off the lot. I am pleased with her customer service.

Garvin Cius

Marvin served me well. I have never experienced such great service while purchasing a vehicle. Marvin for sure has changed that reality for me. And for that I am thankful for Marvin’s customer services efforts. I highly recommend him as he displays patience with his clients along great passion in helping customers find their desired car. Again, thanks for all that you do for Honda Marvin.

Cindy Yeung

I always come to this Honda because this place always has great service and close by where I live. Today I brought my car in without an appointment and I was able to get my oil change, tires rotation, tires alignments, filter change and brake fluid change within 1.5 hours like promise. Victor is definitely one of the best advisor that I had so far at this location. He explained what kind of service I need and go over the price with me before my service so I know what to expect! After my car is done, he went over all the works that weren’t performed. Definitely recommend this place! A+

oliver cross

A really good experience and attention, Sofia took care of us and it was excellent, I left happy with my new car

Anita Wong

Brian made my first car buying experience a blast and stress-free! No pressure at all from start to finish. We were given all the time and space we needed to talk over this important decision. Brain had a lot patience when we tried many different cars to find the right one. He always have recommendations that doesn't over sell that would give us the pressure. I am glad to have made my first car purchase at this dealership with Brian!

Amanda McCabe

This is my first time at Herb Chambers- I have previously bought and leased in VA and this dealership was phenomenal!! The front desk was superb and I was so impressed by their customer service for a simple oil change and cabin filter! New Honda dealership for life!!

bel leggings

You can come here to shop for a car, they are the best, Dan will fight for you, Great experience, I absolutely love the team there, come shop buy a car today.

Renei Perez

Although it was a busy morning when we came in, everything was organized & as much as he could, Victor gave my husband & I an approximate wait time which happened to be a shorter wait 🤓 …

pkkirsch

This was a very easy and nice experience and not at all what I was expecting. The experience and credit goes to Trevor, Tyler and Jose.I went in yesterday to look at a Honda Civic prepared but not sure I would actually purchase the car. I had a phone conversation the night before with Ahmed and about 45 minutes later Jose called to thank me for taking the time to come in the next day. I arrived and met Trevor Veerana. He was very easy to speak to and was not the high pressure I was expecting for my last horrific car buying experience. Trevor asked me all questions that were pertinent to see. I told him I wanted to see the Civic sport (thought that was the SI) he explained all the options. Then he took a look at what he had color wise etc. He took me to drive the SI which I loved , the drove a base model. I liked the SI and did not ask to see more although he offered. We looked at prices. I told him what I wanted and he came back with an offer. I asked then to see the base model price. The difference was something like 30-40 a month so I went with the SI. Trevor did not pressure me at all to make any type of decision. I think I was pressuring him more to move on it quicker. He was extremely knowledgeable and got things moving fast. Tyler the finance consultant was also great. We did not need much time he was direct to the point answered questions without any prodding for a decision or changes and got it all done promptly.After all the RMV and everything was done we had a brief conversation with Jose where I expressed my pleasure that the whole experience although long was relatively painless and nice. I recommend anyone looking at a car to consider Herb Chambers. If you are in the market for a Honda reach out to Trevor Veerana, Tyler or Jose. Really everyone person I spoke to at Herb Chambers was great but I highly recommend these 3.

Lucia QuesadaNylen

This was one of the best Honda/service experiences I have had. Victor was super caring and responsive to all my concerns. He was able to get me in for an appointment the day after I called. He had initially told me that the car would be in service for 5 days and he was able to get it back to me 48 hours after I dropped it off. 10/10 would recommend!

Charles Kinzie

Third visit. Great experience. Fast service. Came in for full service, oil change, tire rotation, filters, fluids, etc. Checked in and had everything taken care of and out the door in under 90 minutes. Robert and Sean took great care of me and my car. Will be back for next service and oil change.

R Evans

This was my 2nd time taking my Honda to our local dealer to have it looked at. The first time was due to a recall notice for air bag switches. Each time the service request was handled with the utmost professionalism. It was a pleasure to meet Sean who could relate on a personal level to my Honda related issues having owned the same model. Sean was very customer oriented. Very personable and immediately let you know you were in good hands. The dealership takes good care of their customers...even sweetening the experience by organizing a ride to take me back home and arranging a ride for my pick up day when the Honda was ready for pickup. They certainly know how to make you a repeat customer. I will be going back. My thanks to Sean for making the experience all the more memorable.

Roger Mendoza

Very Helpful sales and finance team. You will leave satisfied and happy with a new car.

Eric Freeman

I felt the need to come home and write this review because of ONE person today! Danielle in the service department. As I stood in doorway completely clueless of who I should speak with, Danielle approached me, asked me if anyone has helped me and why I was visiting the dealership today. As I stumbled over my words, Danielle understood exactly what I was there for and set me up with someone who took my keys, info and got me out the door. Danielle definitely won my business to always have my vehicle serviced at Herb Chambers Honda. Thank you, Danielle.

Lisandra Soto

I went in to purchase my new car and I got the best customer service experience ever! I was created by my sales agent Giselle Gomez at the entrance and escorted into the dealership with top notch 100% service. The finance manager Dwayne was able to make my dream come true by making sure I was eligible to get the car I wanted. He explained the process and helped me with everything and and even checked in after I picked up the car to make sure I was happy! I truly appreciate the Honda team they are by far the best in the game!! Go get your Honda! ☺️

trav tolbert

Brian McCaffrey provided some of the best customer service/assistance that I've ever experienced. His attentiveness and detailed processes were impeccable. Will highly recommend to others. Great job Brian!

Saraiya Jackson

Honestly, Brian and the other members at Herb chambers made buying my first car such an easy experience I highly recommend going here. He made the process easier than I thought it would be, answered all of my questions and made sure that the experience was excellent. If you are looking to purchase your net vehicle I highly recommend coming to herb chambers and seeing Brian. :)

Roxanne Robinson

I came in to purchase a car and left the same day with one. Danya was absolutely amazing, hands down one of the best experiences I have ever had at a dealership. She was so patient and thoroughly explained everything. She worked with me to find the right car and the right financing options. The level of customer service I received today was mind blowing and unmatched. Thank you so much Danya for all your hard word!

Margarita Polanco

I has a phenomenal experience working with Nelson this week! I typically go to the Honda dealer in Raynham and was fortunate enough be seen on such a short notice at the 720 Morrissey Blvd. Location. Nelson has excellent customer service skills, worked out my issue with my car keys and was helpful throughout the process. Thank you! i will be back!

EstheticallyMia

George was so helpful and had me signed on a new car in less than 2 hours! 10/10 experience!

Chimmarrie Farquharson

I had the pleasure of buying my first car with Travis and let me just say he is a wonderful guy. I recommend him to any and everyone. The overall service was top notch 11/10!! Please anyone looking to go to a Honda dealership, Herb Chambers Boston doesn’t disappoint I promise you. Very very pleased and satisfied customer!

Mrs Smith

Customer service is top notch and I feel safer in my car with Honda professionals caring for my car.

Michael Greene

Had an issue with my sunroof that needed to be fixed quickly since we don't have a garage. They were able to not only take the car the next day but also find the fix without a set appointment. I felt they matched my situation and it's urgency to their actions and I really appreciate it. Great service today and couldn't be happier!!

Doreen Palmer

Customer service representative was courteous, helpful and knowledgeable. The wait time was faster than what was expected . Robert went above and beyond to ensure that I had a great experience.Will definitely be going back to him in the future. Today2/2 22 I had the pleasure of working with the service team.this is my third visits to Robert and first with Sean. I worked with Robert on 2/1/22, Both Robert and Sean D are exceptionally great at what they do. Talk about making the customer happy and satisfied. They go above and beyond. They are willing and ready to answer all questions as well as walk you through care ,maintaining and service of your vehicle. ( there was a customer there who was so rude in speaking to the representatives, it was amazing as well as refreshing to witness how they handled the situation, they stayed calm and respectful throughout the conversation ( I did not get the name of the first representative, a younger gentleman. Sorry.) I left the dealer a very satisfied customer. Thank Sean D and Robert.

Nolan Q

I had an amazing experience with Nermi and Tom at this Honda dealership. They took exceptional care of me and made sure I got the best possible deal. I will be sending all my friends and family here as I know they will be in phenomenal hands! Thank you Nermi and Tom!

Simone Martell

I was comforted to have such a positive experience with Nermie at Herb Chambers in Boston. He greeted us almost immediately after walking in and was able to arrange for a test drive shortly after. He was authentic and straight forward through the process and made us feel at ease. I’m looking forward to many days and miles ahead with my new HR-V!

Vincent Nguyen

Most trusted dealer I've been to and will keep going to; They do honest work as it should be. Robert is very knowledgeable and the service here is very professional.

Clare O'Ceallaigh

I had the best possible experience with George from Herb Chambers Honda, Boston. He never once made me feel pressured into a purchase, and he helped me find the best possible deal. Him and Michael really made this a seamless and stress free experience. I will refer everyone here from now on!

Adrienne Willis

This was my first experience with Herb Chambers Honda. Although I heard only good reviews about this dealership, I was still blown away with the excellent care and efficiency I experienced today. George is the wonderful sales manager I worked with and I will highly, HIGHLY recommend both the dealership and working with George when considering your next car. Just start here and thank me later!

PLATINUMBOY87

This was My first experience buying My own very first car! Michael was the Auto Sales Representative that assisted Me with the car buying process! Not only did he assist Me with making a great selection on the car, through knowledgeable comparison of rates & Financing vs. Leasing Pros/Cons. He also successfully made sure I left the lot with My New Car that day! Michael provided Me with such great Customer Service. As well as authentically assisting other customers in the process. Herb Chambers Honda gave Me a great experience overall, from all the staff that I had the pleasure to meet! I highly recommend this auto dealership for anyone looking to purchase a vehicle! ~ Tyrone K. Perry

Jason Haynes

I have been to quite a few dealerships, but Herb Chambers Honda in Boston was the best experience I have ever had. Nermi was my sales person. It wasn’t that he sold me a car (2022 Pilot SE) he was actually trying to help me, I feel like I got a great deal and car from Nermi. I would highly recommend coming to this dealership if your looking for a car. Great people and service.

Perry Freeman

Herb Chambers Honda in Boston is amazing. I’ve been going to them since I bought my first Honda back in 2000. They are amazing , kind, friendly and extremely knowledgeable. Whether it be a minor repair, an oil change, a major repair (extremely rare as it’s a Honda) or routine service (following the matrix) , my car is always returned to me having been pampered, babied and purring. To them your car is not just a car, it’s a best friend receiving the best quality care, and it starts as soon as you walk though the doors and are greeted by a Service Advisor. In the 21 years of being a Honda owner, I think I’ve strayed from using Herb Chambers 4, maybe 5 times because of convenience and health. Each time even though I may have left happy,but there were missing factors namely confidence and reliability. There was one mechanic I did consider using a second time, but they were nasty when trying to set up an appointment that I just hung up. Whether it be a 12 mile commute or a 100 mile commute ( yes I used to travel a distance to get to work ) Herb Chambers won’t disappoint ensuring you’ll leave with confidence, peace of mind and a great experience.

Dai Tran

We bought a used car and CARFAX showed it has 2 recalls. I called the Service Department before finalizing the purchase and Susan was friendly, helpful and said of course Honda would honor the recalls, irrespective of the owner. I called back after the purchase to set up a drop-off time and Ian was just has helpful and friendly as Susan was. On the day I dropped off the car, I told Robert that we found a new issue with the seat belt in the rear seat. Robert said he'll check to see if it's under warranty and let me know if there's a cost to fix it. The only call I got was 5 hours later to say the repair, all of them, was done for $0. Understandably, the recalls should be free, but they took care of the seat belt as well. Just a super experience from beginning to end.

Ramon BATISTA

Sofia is a wonderful sales person and she is very helpful and very knowledgeable about what the customer needs ,thanks her for being my sales attendance 👏 …

Angelo Morlani

Nelson was great to work with and was a consummate professional. he got me checked in for my service appointment quickly and was very helpful and kind. The service ended up being a lot quicker than expected which was really appreciated.

Andrea Higgins

Nelson was fantastic! He kept me informed of everything my car needed, how much it would cost, and when it was finished. It’s always been a great experience any time I’ve had to have any service done to my car.

derek camarota

Go to Herb Chambers Boston for service, see Robert. He is nice, no pressure, and easy to work with. Answers all my questions about my car. They make service enjoyable. Thanks again Robert and the Herb Chambers staff.

Camarota Family

Great experience, our costumer service advisor Dahl Jackson was top notch. He took the time to explain what would be performed on our routine service visit and was on the minute of when it would be done. He even noticed the car was dirty and gave us an compliantly car wash. He noticed that there was an outstanding service recall on the vehicle and made me aware, and again explained it. He offered to schedule it and was able to give me time fame for the repair. The people at the dealership were a very polite and nice as well. We have owned a Honda for 3 years now and this is was the best service experience a dealership has provided.

Bryan Phillips

Heve gone many times with friends shopping an bought cars from the Allston, Boston location, the staff is very helpful and service staff is great, plus it's amazing no matter what level of car or mini you look for....you can't beat the convince of it's location right off the green B line Harvard street stop.

coleman maxie

Hi I have a problem wet my navigating system was not working properly so I take to herb chambers Honda dealer I was satisfied friendly nice respectful help me solve the problem get it working excellent job I recommend family and friends thank you for taking care of the problem.

chiwing wong

Great team, premium experience! Committed staff that goes above and beyond. I am a long-time car buyer and I have dealt with plenty of dealerships. After the worst experience at McGovern Honda of Boston, I decided to visit Herb Chambers Honda of Boston. I didn't have to go any further, made my purchase during this visit and I am glad I did. If you wish to receive exceptional service and experience a stress-free, no-pressure car buying experience, I highly recommend Marvin. Marvin listened to what I was looking for and delivered. The entire team went above and beyond to make sure all the options were available to make my decision a great one. Great team in every aspect, the premium service I received made a huge difference. Highly recommend Herb Chambers Honda of Boston.

Steve Sollon

On vacation in Boston and had an issue. Got our car in with no appointment, fixed the issue, and didn’t charge us. My first stop for a car if I ever move to the area.

Zichang Ruan

Robert is very polite and professional. When I ask for discounts, he would try to provide the best possible offers. I wish they have coupons for just wheel alignment and tire rotation. Update: I was first in line for service that day. They opened the door on time, exactly at 7am. Sean is a great service advisor, gave me the best possible deal for service. He really made my day! And they do really care about customer satisfaction. I believe Herb Chambers Honda in Boston has the best possible deal for service in town. Highly recommended!

Daniel Laurent

George was super helpful and efficient! Time is the biggest commodity and he was respectful of that. Two thumbs!!!

Jiankai Yu

It was great to buy the honda civic with the reception of Mr Brian at Herb Chambers Boston. He was so nice. He introduced me a test try and shared his interesting experience in traveling in many cities in China. During the price bargaining，he helped us have a good deal from the sale manager with his great patience. I would like to introduce my friend to buy the car from him in the near future just because this great experience in buying the car.

Damaris Santiago

Excellent customer service! Able to work with you quickly and efficiently! Polite and very personable. And willing to help with any concerns.

L .B (Mel)

This is my second time buying a car. The service was superb, the manager was very understanding and informative. I can honnestly say this was a WAY better car buying experience than my first time. I came in 10 MINUTES BEFORE closing and I STILL got service, the team was very efficient and they had exactly what I wanted on the lot

Tina Hanson

Val was amazing! He had everything ready for me before I even got there. There was zero stress. He was able to get me the best deal without hours of haggling. It was seriously the easiest snd best experience of getting a new car I’ve ever had. Thanks Val!!

melisa canuto

I went to herb chambers in Boston without an appointment and they were extremely busy but service was exceptional. Sean D. was able to get my car serviced quicker than I expected . Highly recommend going to this location. Ask for Sean!

Michael Sheppard

I loved the overall experience with the staff in the entire facility when it came to the purchase of my vehicle from Mike Bermudez, the financing department, to the quarter maintenance of my vehicle with Service Agent Nelson Castillo and the wonderful ladies at the checkout counter. I recommend Herb Chambers of Dorchester for an excellent customer experience. Thank you.

Sterling (Sterlo)

I came for an oil change. Victor was very nice, gave a great interpersonal experience, and professional.

Peteyscopez

Always a pleasure with Herb Chambers Honda, everyone does a great job and work there hardest to satisfy you. Special thx to Victor L. for taking care of my car the other day and noting the crack windshield. Would of never known until I’m inspection sticker and now I’m ahead of the game. Again always a pleasure with Honda, hassle free and no issues! Thank you all!

Roger

I appreciate the No pressure atmosphere in Herb Chambers Honda. The entire staff was professional, polite, and got me into the vehicle I selected. I got a very good trade in value for my car and the vehicle I purchased was also discounted. I also appreciate the entire staff practicing safe protocol to protect themselves and customers from spreading the covid virus. Brian my sales professional was knowledgeable and allowed me to test drive the vehicles that interested me. Since I stayed through lunch he personally bought my lunch…. All and all, I am 100% happy with my experience at Herb Chambers Honda.

Philip Collier

Excellent. I thought buying a car would be stressful but it was very smooth especially the financing.

Gary (GARY)

My experience at honda herb chambers was great! the dealership made the process easy. Sales Danya was perfect! Friendly, patient, communicate what you needed! This was the smoothest car buying experience I’ve ever had! Anyway, I’m happy with my purchase!!

Michele Benkis

My recent service experience at Herb Chambers Honda was excellent. They went over and above to assist me. It was a situation where I might need body work . They took a look and were able to adjust my car so I felt secure until the bodywork was done. Robert was very helpful.

Jenny B

I purchased my Honda from a well known dealership and had a HORRIBLE experience with them. I wanted to avoid the same thing this time around, my friend referred me to Herb Chambers and specifically this location. I’m glad I came here, I was able to get a appointment within 24hrs and my car was serviced & ready same day. The man who helped me, DJ, was very kind and very transparent which was all that I was looking for. Thank you Herb Chambers and Thank you DJ !

Joaris Salcedo

Excellent service! From when you step into Honda in Boston the customer service is on point. I’m on my second car from this dealer and no complaints all good vibes. Everyone there is awesome but if your interested in a car or even to check out deals go check out Nermi Santos top notch dude, super excellent at customer service explains everything from point A to B. No lies, no gimmicks straight forward. I can’t be more excited in my new car the experience that I’ve had at Honda in Boston rate from 1-10 is 100percent. I’ll be coming back soon! Thanks again for your service.

Cassandra StLouis

Jenelyse was ready to assist me once I stepped in. She negotiated for me with her manager, taught me skills to improve my credit, let me test drive a sexy 2019 Honda Civic & was extremely personable. She seemed very knowledgeable and was extremely helpful.

Kimberleyann C Green

When we needed help with our lease vehicle we went online to make an appointment for repairs.. we were given a March 1st appt.. After calling Honda and speaking with Victor, the next day. He arranged the tow and work.. it is now the 27th of February and our car was repaired and in our driveway on February 26th.. it was fast, efficient, and we received a call daily with updates... We rely on our car for work, bringing our disabled daughter to school... It was a great experience considering the stress of a break down can bring. Thank you

Krystal Sullivan

I had a GREAT experience recently with Chris and Mary!! It was probably the most seamless car buying process I’ve ever had!! The dealership even handled all the annoying stuff like registering the car with my insurance company and getting an inspection sticker! I picked up my new car, all registered and insured, freshly cleaned and detailed, and was ready to go! Thank you so much to the entire team at Herb Chambers Honda in Boston!

Maria Depina

David was such a great salesman , he made the process very easy in finding my new car. I would definitely recommend having him assist in purchasing your next car !

Alexis Maharam

So the truth is that I had some surprise expenses during my visit to this dealer. Which... fine, the car is 8 years old. But from the minute I walked in the door to picking up my car, DJ provided exceptional customer service. He was transparent, communicative, and made me laugh. He answered all of my questions and made me feel comfortable. Kudos to DJ on exceptional customer service and for having a sense of humor even though I’m sure he gets yelled at entirely too much. You made my experience here a pleasure.

Jae Dee

I have had nothing but good experiences with the dealership and service staff at this Herb Chambers. Whether it was coming in looking for a new vehicle or bringing my car in for service they are consistently very friendly and helpful.

Claire Chang

Victor L. was excellent. Stayed on top of communication, made you feel appreciative throughout the process, attentive and friendly, and honest about what service was really needed. Would go back to him whenever I need another service appt.

ExJuanLuis

Great customer service and amazing deal.

Ana M

It was a bumpy ride finding the right car but... team work makes the dream work!! Thanks to my sales guy George Chandler, General Manager Tom Pasquarella and Danny, I walked out (or better yet.. drove off) with the perfect car. They went above and beyond to make me feel confident in what I was purchasing. Even though this is a Honda dealership I purchased a Toyota Corolla and it was in pristine conditions. George did all my paperwork fast and he was reliable whenever I needed to reach him. Danny and Tom didn’t stop their search until I had the car I wanted. Will definitely be sending friends and family to this dealership and I sincerely recommend it to anyone that is looking for a good car with honest sales personnel. THANK YOU GEORGE!! THANK YOU TOM!! THANK YOU DANNY!!👏 👏 👏

Chris Northrop

Luz was great to work with — very knowledgeable and pleasant! She made the process easy and the experience enjoyable. We are really happy with our new Honda Pilot.

Rico DePaolis

Marvin and Dan were exceptional. I had shopped around at multiple dealerships before finding Marvin at Herb Chambers Honda Boston, and he was by far and away the most genuine and honest of all. If you’re looking for a new/pre-owned car you have to go see Marvin and/or Dan. Great experience even better people!

Rodes Robert

Love going to that place. Service is on point. Sean D one of a kind, very proficient and professional. Very polite and kind. Always ready to help me. Thank you brother.

Carey Houston

Walked in without an appointment and was met with right away. Donovin, the salesperson, listened to my wants and needs and was able to find two cars that filled my requirements. Being able to test drive both cars was very helpful in my decision. Chris came over to help finalize the price and then review the service reports, the Car Fax, and the AutoCheck. I appreciate that they disclosed all information about the car. I’m very excited about my new car and that it was so easy!

L Brouillard

Excellent customer service especially with our Sales associate Nermi. He took care of us through the whole process. He made us feel very relaxed and comfortable during the buying process. Was very knowledgeable on all the cars features, and help us find a car that was right for us. He helped us arrange a deal that worked for us, in the tough economic time. Excellent customer service. Thank you Nermi!!!!

Steven Posey

Giselle Gomez is the true and honest GOAT!!! She was unyielding to any and all challenges that was presented in our car buying journey! She overcame and helped out a lot. I was able to drive off in a new vehicle and it didn’t take long for her to fill it up get it inspected and bring it to me so I could drive away happy!! Car buying is hard but Honda Boston definitely works with you and provides a safe and easy way to drive off in the car of your dreams!!! Thanks Honda!!!!

Sofun Chan

Robert Hall is the best and a professional Honda Service Advisor. He is amazing and makes the process really smooth. He always goes above and beyond for his customers and tries to help as much as possible. Great service! I highly recommend Robert at this dealership ( Herb Chamber Honda of Boston)

Kyle Medeiros

The customer service at Herb chambers was very good. Specifically David who helped me to setup an appointment to view the vehicle. More importantly they went above and beyond by offering to bring the vehicle to my house because I couldnt make it to the dealership. I thought this was a great display by them and wanted to share my experience.

Kerri Hickman

I leased my car from here in August of 2020. It was great working with them to get a good price on a good vehicle. I’ve brought my car for service twice and was super satisfied each time. Everything was done in a timely manner and prices are great.

Leo Dassa

Tom the GM is a class act. I bought my Honda Insight from here and anything I needed help with, he was extremely attentive. The whole dealership cares. You no longer feel like you’re dealing with the “car sales people of the world” when you’re going to this dealership. Pricing was great as well for the vehicle. Anyone who writes a bad reviews here clearly has not been to this dealership. Perhaps it’s competitors? I fully endorse this dealership and will be sending all my friends and family to purchase here when they are ready. Thank you Tom and the rest of the crew for a wonderful experience!

Daniel Myers

I recently leased a new 2020 Honda CR-V from Herb Chambers Honda in Boston. First-time customer at this dealership. The negotiated deal was fair and painless. They did not try to lease me something I did not need and when I told them my budget the first price they gave me was already at that number. I was pleased. After I signed the lease, there was an issue getting me into the car in a reasonable amount of time due to a paperwork mishap. I was extremely frustrated, but the dealer and the general manager were very professional in coming up with a solution to the issue that got me in the car sooner than expected. Job well done by them. I would definitely recommend this dealer to anyone and I will be going back to them for my next car in a few years.

Rachel Y

Sean was my service advisor. I went in to get my transmission fluid changed (~$130ish). Simultaneously, there was a drive shaft recall and so the alignment were done too. Whole thing took about 3-4 hours as estimated. Sean answered my questions and educated me regarding possible maintenances I may need later on (i.e. tire tractions interpretation and what an 8 means). I am very thankful for his patience and feel comfortable referring friends to him. I called Sean a few days later as my car was pulling left. Within a week, he had me in and my car's alignments redone. Sean even called and checked on me after I got home to see if my alignments were any better. I'm pulling slightly right now, but Sean and I are to follow up in a few days as the problem may be something else. Beware of the location when scheduling, as the schedulers set appointments for various sites.

Thomas Haynes

A little chaotic. High pressure sales.

Jessica Hernandez

I have been serviced a few times from this location and it’s always a pleasure to work with Robert. I love how he hears me out and then gets me a solution. I also feel like a have a personal mechanic. Henry usually works on my car and he is great. Thank you Robert. :)

Julianne Connors

Last month, I had some pretty bad luck with my car and ended up having to purchase a new car. I went to Herb Chambers in Boston and HIGHLY recommend it to anyone who is looking. Brian McCaffrey was the sales consultant I met with and was absolutely amazing. He listened to what I was looking for, explained all the details/steps clearly and went above and beyond to help the process move quickly. Chris Purcell, the pre-owned manager, had overheard my car situation and suggested a car they had just received at the dealership (the one I ended up purchasing). It was exactly what I was looking for and I am forever grateful to them for making the experience so enjoyable and stress free. Everyone I met was so friendly and they truly value all of their customers (and their time). Thank you again!

Kevin Daley

Great experience at Herb Chambers Honda in Boston buying a new car. Donovin, the sales consultant who helped us, was very knowledgeable and friendly, and gave us great walkthrough of the car’s features. They had good options to choose from, during a time when it’s tough to find cars at any dealership due to the chip shortage, and gave us a fair price. Very pleased with our experience and would definitely buy from them again!

Thomas Michael

Nelson Castillo was my service advisor and he was excellent!! I couldn’t be happier with my experience at Herb Chambers Honda. Would definitely recommend to any Honda owner needing car repairs. Ask for Nelson, he’s the best!!

Stephanie Jones

My car buying experience with Donovin was pretty smooth, no complaints at all. He was a very informative and straightforward salesman and super responsive to my texts. I would definitely recommend and return to him for my future needs.

Tony Tuan Nguyen

Robert has a perfect personality! He is always there to help when your car breakdown! His service is excellent that make me refuse to go to Bernardi dealership. Thanks

EL GOTI GOTI

wow excellent and I hope they always continue like this with all the buyers I give it a 10 out of 10 and congratulations to (Tural)

Jasmyn Johnson

I am very satisfied with my experience at Herb Chambers Honda Boston. From the moment I arrived to the moment I drove my car off the lot, the customer service was exceptional. Sonny, my sales associate, was professional and knowledgeable and helped me to find the perfect car. He also assisted my husband and I in switching our insurance plan, saving us a lot of money on our monthly premiums. We also met Tom, the general manager, who was very pleasant to work with as well. Overall, we had a great experience and would highly recommend for anyone looking to lease/buy.

Andrea Fabre

Nice and friendly staff. Good service. It is located quite far south. The building is tiny and multiple people that work in there do not wear a mask or wear it on the mouth only (this is in the middle of COVID - omicron variant spread). Wifi was really bad during the first hour, but improved on the second hour. Car was not washed, which is part of the "service" at Honda Cambridge and Burlington.

T S

Victor is fantastic at what he does and facilitated the repair process on my car without any issue. He was very professional and went out of his way to get everything done. Beyond satisfied with my service

Travis Merrill

Val is the opposite of a snake oil salesman. Straightforward and client focused. Highly suggest his services!

Ayxa C

I purchased the exact vehicle I've been wanting. The sales team stayed in touch and found me the perfect one, color and trim. I couldn't be happier my experience with my sales consultant Trevor was amazing, he was great and very helpful throughout the entire process and Dewayne the finance manager was also a great help. They gave me an awesome deal and explained everything each step of the way. THANKS!!

Maureen Mulkern

I had a problem with the fob for my 2019 Honda Civic. My service advisor, Victor, worked for at least an hour on my old fob to try and fix it so I would not have to buy another. Although that ended up being the case Victor was a star!!! He also arranged for the new fob to be programmed in a very reasonable amount of time. I could not have asked for better or friendlier service. Thank you so much Victor.

Dan Young

As a pessimist I was expecting the usual dealer experience.I bought a car from them a little over a week ago as of this review. The sale went smooth no issues staff was professional and friendly my salesman was John Feeney. I had a minor issue with the vehicle after the sale and brought it with up manger Chris Purcell. He listened to my complaint and worked with me to resolve the issue and was up front and honest with me. Also I would like to mention every employee I dealt with was genuinely helpful and friendly from the valet to the service dept.

Alyssa N

First time getting serviced at this dealership and I was very impressed. Sean provided excellent customer service and was very thorough with what needed to be done on my car. I appreciated the extra time he spent giving me the breakdowns. Quick service and getting a complimentary free car wash at Neponset circle was a plus.

Sonja Alves

Another mechanic told me the grinding noise my HRV was making was a transmission problem and I needed to take it to the dealer to get the transmission replaced. So, I brought the car back to Herb Chambers where I bought it. I certainly won’t be taking it anywhere else again. Sean was puzzled to hear that someone thought there was something wrong with my car’s transmission when there was no error code, so he gave the car to Rick to inspect. Rick quickly found rocks from the gravel in my alley had gotten wedged between the transmission and the frame and fixing the noise was as simple as getting a screwdriver and pushing the rocks out. How a shop that promised a “full visual inspection” missed ROCKS in a transmission they swore needed replacing is beyond me. Since I was there anyway, Sean arranged to do 30,000 mile service I was due for. He went over every detail with me and didn’t charge for an oil change, as I had just done one recently, or removing the rocks. I really appreciate the personalized service and the attention to detail. I truly notice a difference in the car - it runs like new. I absolutely won’t be taking my car anywhere else.

Gessica Lafleur

Sean is absolutely amazing every time I come in for service on my vehicle. He answers all of my questions and makes sure I’m equipped with all the knowledge about my vehicle maintenance. He makes every experience great.

Janette Kerr

Went for an oil change... efficient & thorough, great service overall. Nelson was especially helpful - this was my first time visiting this Honda dealership for service & will definitely return.

Coleen Perry

Bought my fourth vehicle from this dealership yesterday, and the excellent service will keep me coming back. My salesman, Paul, was friendly, knowledgeable, and very hardworking! He went above and beyond to help me when we hit a snag with insurance paperwork and kept me informed throughout the entire process. Since I purchased the car the day before my birthday, he surprised me with balloons tied to my mirrors along with a giant birthday card signed by everyone in the dealership and was genuinely excited to see my reaction! Great salesman, great service and atmosphere over all..I will be back!

Dennis Cadigan

Got the Honda CRV Sonic Grey Absolutely gorgeous color Nick was great with the whole sales process Thanks Nick I love my car

Bill Head

Service was excellent. Robert was very help full. All of my vehicle services were promptly addressed. Waiting room was very comfortable. From now on all of my serve requirements will be done at Herb Chambers Honda in Dorchester.

Denise Nunez

George is absolutely the best ! He helped both me and my sister find the perfect car and made us feel so comfortable definitely ask for him when shopping for a new car and he is the sales manager!

Maureen O’Connell

Super friendly staff, Nelson was exceptional - he explained everything in great detail. Car was ready long before I expected - that's always good news! Thank you!

Erika Torres

I’ve been with Herb Chambers Honda since 2016 ! And have had 3 different vehicles since ! Brian is my main man, every time I’m looking to upgrade he goes above and beyond to get me everything I ask for. I don’t have to lift a finger !! As long as Brian is there Herb Chambers Honda will always be my home !! #zerodownbaby #brianistherealMVP !!!

Yesenia Lopez

Great customer service. Nelson was attentive and got answers for all my questions and concerns. The service team got my car back in no time. Will definitely recommend.

Anita Feins

I had an exceptionally long service call. Sean was terrific. He provided space so that I could get my work done. Offered to hire a Lyft to drive me to my home in Boston. He was just terrific!

Richard Barbosa

Great job and good customer service as it was a job well done!

Craig Koebelin

I went in for the CR/V AC recall, and they were very nice and helpful. It didn't take very long. I like the Customer Service area. The Morrissey Blvd location was easy to access. My custom service representative did a great job, I just had some coffee and snacks and read the paper and before I knew it he came over and told me it was all set. Glad I bought my car from them.

JASON WANG

I am very satisfied with my recent experience at this location. Since I bought my Honda Accord 3 years ago, every year I have different experiences when I did the maintenance. This year I had the best one. This location is very easy to find. The service center is clean and organized. Also, my service advisor Tony is very professional and helpful. I am so happy that service department has someone who are bilingual. He is so patient and friendly. Sometimes I didn't really understand the technical terms, he explained them to me in my language. The price that I got was reasonable. I referred this advisor and this location to my friends.

Rayana Benzohra

Sean DaSilva is the best service advisor I’ve worked with in years. Will definitely be returning!

Janet Mayo

Nick was very easy to work with.Probably the nicest salesperson I’ve delt with purchasing a vehicle.Everything was out front about fees and procedures.I will recommend him to anyone I know looking for a Honda

paul burns

I recently purchased my new Honda at Herb Chambers Honda in Boston. I fully expected this to be one of the most unpleasant experiences that I would have to deal with in the last year. I was pleasantly surprised to find out how remarkably friendly and competent all of the members of the sales team were. Specifically, Chip and Audrey on the telephone were spectacular. However, when I arrived at the dealership, Brad, was beyond belief. He escorted me through the sales process seamlessly with total assurance and actually a great sense of humor. The general manager, Nick, was extremely gracious, and handed me off to other trusted members of his staff. The sales manager, Myles, was extremely competent, and professional. I then dealt with the finance manager, Tylor, who closed my deal and convinced me to purchase additional coverage options. When I left the dealership, I felt extremely happy with my purchase. I felt I was treated fairly, and actually felt a connection with the people I dealt with. I would fully recommend that anyone who is looking for a new vehicle work with any member of the above mentioned staff.

Brent Heimlich

I had a great experience from start to finish at Herb Chambers Honda. The team was professional, honest and didn't try and pressure me into anything I wasn't comfortable with. I test drove several cars and found exactly what I wanted. I ended up leaving with the exact car I had hoped for the same day! I will definitely be purchasing all of my future cars from them.

Ame Solis

My overall experience was good. The exception was when I checked out. I waited for my car to be serviced and received a phone call when it was done. When I went to the front the checkout person was waiting on someone else and saw me and rudely stated my car was not ready. I stated I just received a call it was and in fact it was parked outside then he told me to wait as he was too busy. I waited 5 minutes till he asked me my last name, got my paperwork, told me to sign, and take it over to the payment area. As an afterthought he gave me a coupon for a car wash. I am surprised by the dismissive attitude.

Stephen Marsh

I had a great experience working with Victor Lopez as my sales/service associate. He was engaging, helpful, and efficient. I will definitely choose Herb Chambers Honda of Boston in the future for my service needs

Ramon Ventura

In my opinion great place to come in and get your new or used vehicle. The service is tremendous and grateful, everyone is wiling to help and answer any question and concerns you may have. I had the experience to meet Mr. Dj Jackson this gentleman went above the protocol of customer service to help me and my family out. Word could not express the gratitude Mr. Jackson did to resolve the issue I had on my Odyssey. Don't hesitate to come Herb Chambers Honda you won't regret it. Thank you Mr. Jackson for everything you did.

CAROLYN PARKER

First and foremost Thank You! Travis and Nick. I came into the dealership inexperienced and they handled everything for me from getting me a better vehicle, breaking down how insurance, loans work for newer and older vehicles, shopping around for insurance, coverage, finding a better loan with a lower rate. Much appreciation to those men. To Travis, thank you for understanding my silence and dropping off my car! God Bless.

Wendy Kwan

Sean DeSilva was my service advisor at my last service appointment. He was very professional and attentive. I appreciate how honest Sean was about my car's service needs, most of which I already knew about prior to Sean bringing them up at my appointment. Sean kept me up-to-date on my car throughout the service appointment. Sean and the service team's ability to deliver my car in the time they quoted (with a few minutes to spare) was unmatched. I highly recommend Sean for your servicing needs. Thanks Sean!

Megan Trainor

Wonderful experience. Having had a not so great experience closer to us, we decided to head to Boston to check out Herb Chambers. From the initial phone call to car pick up was great. Dianna was so nice and knowledgeable. Hank answered all questions about finance. Everyone went above and beyond what they needed to do to get us a new car! The experience was amazing! You have a new customer!!

Saher Selod

Keith was excellent and very patient with us as we searched for a new car. The service he and his assistant provided was exceptional! He answered all of our questions with patience and spent a lot of time with us on this sale. His knowledge on all of the vehicles was reassuring and he made us feel comfortable with our purchase. I can't recommend him enough.

Greg Dorsey

Hello, My positive interactions were with General Manager of Honda, Joel Ginsburg, sales person MU and Brad Dixon in finance. All were on time, polite, professional and a truly a pleasure to work with. Joel, was a referral from a friend who also received exceptional service. The three year lease payment of my Honda Pilot Touring is $50 less than the five other dealers I contacted. I only had to visit the dealer twice and both visits were quick and easy. The paperwork was a breeze. The sales person MU was friendly, informed and very nice. The finance manager Brad Dixon was friendly, smart and we quickly made a positive relationship. The entire experience was my best vehicle purchase in my lifetime. I'm 45 and have purchased a dozen vehicles for family, friends and business. I highly recommend General Manager, Joel Ginsburg, sales person MU, finance manager Brad Dixon and The Herb Chambers Honda Team. Thank you, Greg Dorsey, Real Estate Broker

Catherine Klein

I had a wonderful experience with Herb Chambers Honda in Boston. My sales representative, Denisse Medina, was a pleasure to work with. She made me feel very special, she made my business seem important to her, and she made everything very smooth and painless. This was my first time buying a car and I don’t feel that I was taken advantage of in any way which I know happens often when a younger individual is buying their first car. In addition, Danny Gilday and Tom Pasquerella were fantastic. When I was on the fence about whether or not I wanted this car, Danny told me that whatever needed to be done, they’d do it to get this sale. They made it work for me! I’d recommend these lovely employees and their team to ANYONE looking to buy a Honda in or around Boston. 5/5!!!

Ken Dao

1/17/2021 What can I say, Sean came thru for me again. He is just pleasant to talk to and a pleasure to come in for my routine car service. Have great year 2021. I have been coming for the last 10 years or so and they always treat professionally, and friendly staffs. ——————— 2/21/2020 Yesterday I brought my car in for service. Sean treated my as a VIP. He is very courteous and detail oriented. Time is very precious and my time there is well spent. Thanks Sean.

Ryan Knodle

I've had my Honda serviced at Herb Chambers for the past four years and have worked with Sean DeSilva on numerous occasions. He always displays the utmost professionalism, attention to detail, and advocacy on behalf of his clients. Patiently explains ongoing problems with the vehicle and ensures all my questions are answered. Clear and concise communication, he is a trustworthy service associate. Will continue to bring my Civic back.

Jason dinh

First time coming here due to a problem with my car and Sean my service advisor was absolutely the best. He worked tirelessly to get whatever was the best for me while keeping me in the loop with occasional updates. Will definitely come back here in the future! Thank you Sean!!!

Dennis Buckley

Dropped off my car for a recall. Only 3 months since I purchased car at this dealer. Service valet attendant was very helpful. Service worker took information and asked if I needed to be dropped off. I told him I planned on staying and he told me that there was two recalls and it would probably be a couple of hours. I told him I would just drop the car off and he states that he would try and have it worked on quickly and call wilt a update. He did call 2 hours later and told me that he had two technicians working in car and it would be ready within the hour. Pleasant helpful and attentive employees at a car dealer wasn’t what I was expecting. Would recommend this car dealers service department to anyone

Makayla Harris

Sean was AMAZING, he’s always super helpful and efficient! He makes coming into the dealership for service as simple and quick as possible.

Chris Finn

Had a great experience at Herb Chambers Honda in Boston. Dahl was very attentive, polite, gave me accurate time for when my car would be finished with inspection. Dropping and picking car up for inspection was easy and organized. Highly recommend this place for any car inspection or service.

Debbie Ballem

About 8 years ago I purchased a car from Herb Chambers Mini of Boston and had a great experience. In November 2019, I went to Herb Chambers Honda in Boston to lease a new car and was assisted by Mary Lopez who is fantastic. I recommend her to anyone looking for a new or used car. Mary is genuinely respectful and explains every part of the process with patience. It was the first dealership where someone took the time to go over things in detail with me and helped me choose the best option. After visiting other dealerships in the area, I will go to Herb Chambers from now on.

Jose Monteiro

Great experience. My salesperson was Brian, he did an excellent job at meeting my needs in finding the right vehicle to surprise my wife with. He was easy to reach when needed, knowledgeable and friendly. Even reached out the day after finalizing the deal to make sure my wife was happy with the car. I would definitely go back to see him for my next vehicle purchase.

Deion D.

Went in and to shop around. Spoke with an amazing representative - Marvin J. He was outstanding patient and very attentive to details. For any needs you have, definitely be sure to see him!

Latrece Johnson

It was my first time ever at herb chambers and my first time buying a car. First off beautiful atmosphere and nice people. But the one that stood out the most to me was Brian . Omg what can I say , he made me feel comfortable, he asked how I was feeling and most of all he made me laugh. That is one awesome guy u have working there . Thank u so much Brian u are the best . Latrece Johnson oh by the way love the car ……………..😎😉

Richard Cobb

Yesterday my grand daughter and I visited this dealership. We were trying to find a pre-owned vehicle for her. She just graduated from Boston college and is planning a gap year as an intern in clinical medicine prior to medical school. She is a first-time car buyer on a very limited budget. We had the good fortune to meet your salesman, Travis Earle. Travis spent over an hour with us answering questions regarding the best type of car for my grand daughter, purchase options -- financing, leasing or cash up front. He gave her very sound advice about car selection - age, mileage, maintenance records - all factors to consider. He reviewed with her cars potentially available in the entire Herb Chambers system that would meet her low budget. On her behalf, he contacted another Herb Chamber dealership to check on a pre-owned vehicle of interest. As we were rushing to that other dealer, we heard that negotiation on that car had just started. I am 77 years old and over the years have dealt with many car dealers buying both pre-owned and new cars. Never have I had such a pleasant, informative, straight-talking encounter with a car salesperson. Travis was kind and patient with my grand daughter and took the time to explain the many factors involved in buying a car. He is an outstanding representative of the Herb Chambers organization.

Jair Neto

Great experience been coming to Honda for years not and Vall has always taking great care of me. Easy process, headache free just enjoy your time and your new car cause he will get it done!

Phuong Nguyen

Great customer service! Jose helped me purchase my new car with reasonable price and great value! Jose is very energetic and he did his work with his whole heart. I truly satisfied because he helped me since I came to the store until everything is all done. I love this place and I will definitely refer my friends and my family to come as they need! Highly recommend this place and especially Jose. You will be happy with everything here.

Linda Desai

The entire staff at Herb Chambers Honda on Morrissey Blvd were wonderful to work with! My sales consultant, Mary is just the best. She’s reliable, honest and friendly. Would definitely be going back in the future.

Earth Matters

There’s never been a moment of disappointment whenever I take my car to Herb Chambers of Boston. My car drives, and feels like it’s brand new all over again. I’ve been a loyal customer since 2012, and I don’t see myself going anywhere other than HC. DJ was the personnel whom helped me throughout the entire process. He was very professional, and kept me up to speed about my car. He was very detailed, and spoke to me about my options, and how to proceed. It was a pleasure speaking to him, and he made me feel at ease. When the car was ready for pick up, he reached out, He’s a great asset to your company.

Kaila Pina

Nermi just made me the happiest person in the world today!! He is great, he helped me every step of the way and helped me to ensure my car was going to be ready and safe for me to take home as soon as possible. To top it off he genuinely wanted to help me and reviewed with me some of the best deals and options for my car. Thank you so much for helping me Nermi as well as the rest of the team that helped me. Service was exceptional! Your literally the best.

John Gordon

I came in and was greeted by a great salesperson. She instantly gave me the attention that was needed and was not over aggressive like you find a lot of salespeople. She gave me a great overview of each vehicle after asking what would I like in a vehicle. She was dead on accurate in every aspect. Thanks for making my purchase easier than expected during these trying times. She was always space friendly and wore a mask

Weymouth Mom

I had the BEST experience! I did my research prior to going in and test driving a specific Buick Encore On a Sunday. My plan was to trade in my current Altima. My salesman was Travis. I let him know what I’m lookin for & what my budget is. He was very helpful and diligent accommodating my requests. He and another Co worker Dwayne made it happen for me. I was very satisfied with the trade in offer & the price of the new vehicle.so we proceeded. The first attempt didn’t sit well with me but they both assured me to give them time to try again on Monday morning (next day)So I did. They went above and beyond to get me the right auto loan to fit my budget. Less than 24 hours later, they called me with the details & I accepted. I immediately drove there After we hung up to finalize the paperwork with the finance manager Wil and I left with my new Buick. They fully understood my strict budget and made this miracle happen. I can Not thank them enough! I highly recommend this dealership and suggest asking for Travis and or Dwayne! You will not be disappointed. #MyHeros

Thomas Tran

Worked with a dealer named Nermi. Nermi was very professional, considerate, and chill during my conversations about the vehicle. I am appreciative of how considerate he was of my needs for a new brake and my first time purchasing a vehicle. There are many dealerships out there that scams their customers, but I had a very great impression of this company. Thank you for your help Nermi!

Destiny Gunn

I recently bought a car from here, actually I literally just drove my car off the lot & the first thing I felt I was obligated to do was to write a brief review on how awesome this location truly is. From the moment I walked in, until that very last moment before I pulled off everyone there made me feel so welcomed and appreciated. This location is filled with the best group of individuals I've ever met at any dealership. My sales person Rafael was exceptionally well also. He went above and beyond to assure that I got the best deal possible. Rafael truly was outstanding and I strongly recommend everyone interested in purchasing a Honda to stop by and sit with him. I also had the privilege of meeting with the finance manager Mohamed, both of them together made it possible for me to take my car home tonight. Not only were those two guys really friendly they're also extremely efficient! Not once was I left feeling pressured or unsure of anything. They both went over every aspect of my purchase and answered every question I had thoroughly. This location really is awesome and I am beyond happy with my car…I love it!

Nancy O'Malley

The staff at Herb Chambers Honda of Boston were extremely helpful when our car had a repair issue from another auto repair shop. Kathy graciously helped us leave the car on a Sunday afternoon and DJ our service liaison kept us in the loop while repairs were completed in a timely manner.

corey dolgon

Sofia and nick were first rate! Attentive and kind and no hard sell.

Paridh Patel

It's a great place to buy a new or certified pre-owned cars! I really want to appreciate the support extended by Nomar Rosario during the entire process of buying our new Honda Civic Touring 2022.

Tiffany Myers

I had the best car shopping experience ever at this location. I told them everything I wanted and they worked with me in came in right what I needed. Paul is an exceptional car salesman I would never see anybody else but him. He goes above and beyond for his customers whether you buy or not. He has truly changed my car buying experience it makes me excited for my next I will be recommending Paul to everybody. The gentleman and finance that assisted me was above and beyond exceptional all around great team!!!

Kim Horrigan

Robert D.takes the time to explain each item on repair list and priority. 3rd cars with Herb Chambers because of service like this.

Christopher Meade

Sean did a fantastic job explaining the work that needed to be done on my car!

Elizabeth Carroll

I had a great experience with what is usually a very stressful one for me. My lease on my last Honda was up and I wasn't sure what I wanted to do. Travis was awesome and made the whole process go so smoothly. Everyone that worked there was friendly and accommodating. I love my new 2019 Civic and I got a great deal. I will definitely be returning in the future!

Christopher Lynch

I recently traded in a vehicle for a 2018 Honda CRV Touring. My inquiry was via online and the online sales rep Jay was prompt and attentive to my interests. He set up for a time for me to come in and see and drive a vehicle, as well get mine appraised. I was introduced to Sam who was very personable and was able to fill me in about the car and dealership, while I waited for a sales rep to assist me. My sales rep Keith Banks was very knowledgeable and helpful. He took the time necessary to understand my wants and needs and was respectful of my time. I was offered water or ice cream many times by many working there. This dealership very much has a customer conscious staff. There was no pressure throughout the process. After the expected haggling on price for the new vehicle and my trade in, we agreed upon an equitable deal. I picked up the vehicle a bit less than a week later and was pleased with the hand off process and the time Keith, and Sam spent with me, as well as a visit from one of the managers ,Jose. All in all I would say it was a very good experience and I was pleased with the interactions of all involved. We can all improve and one area for improvement I suggest is on setting and maintaining customer expectations throughout the process. I was promised a specific exterior and interior color, however when I picked up the vehicle, it had a different interior color. Not the end of the world, as it was another color I was open to, but my suggestion would be to ensure the customer knows that type of change, before they come in to pick up the car to set proper expectations and to allow for a pleasing pickup experience. This is the second car I have purchased at this dealership, where this type of thing has happened. Again, not the end of the world, but an apparent area for improvement at the dealership. I would purchase from Herb Chambers Honda of Boston again, very much in part to the people I dealt with in this transaction. I'm very happy with my purchase and purchase experience.

L Mejia

Trevor at herb chambers Boston made my first car buying experience really awesome! He answered all my questions and found me a certified pre-owned car that I really loved and was better than I would have expected. Excellent customer service, from everyone there. Definitely will be recommending this place to friends! Keep doing good work :)

Emily Weiner

I've been using their Honda service department for about 3 years and it's honestly the best service experience I've ever had! They have the nicest customer service reps (especially Susan M!) who genuinely care about making my car run well, and their schedule/availability can't be beat. And I always forget that they completely clean my car so it's totally spotless before giving it back to me each time. I used to be wary of going to the dealer, but I won't take my car anywhere else now.

Ashley Lopez

Went in on a Saturday and had my new car by Tuesday, both Travis and Wilfredo made my buying experience super quick and smooth. Ask for Travis next time you're looking to buy at Honda Boston, he was reliable, communicative & made sure to go over all of the features of my Accord during delivery. Will definitely be going back!

Tyrone Miller

I bought my latest car from here. Travis was my salesman and he really helped in getting me a great deal, getting an extended warranty and even lowered my car note! Then my transmission went and in comes DJ. He saved my car and saved my pockets thanks the the extended drive train warranty. If you want to buy a car - Herb Chambers is the place to go!

Sarah Williams

I recently bought a Honda Accord at Herb Chambers Honda Boston and my experience was fantastic. Ask for Q who is a sales representative and he amazing!!!!!! He very professional, knowledgeable and works VERY HARD to much sure you are satisfied with the car you want. Q was fun to talk with, educated and respectful. If it weren't for Q, I wouldn't have bought my car. Often times car salesman can be aggressive to indicate one car is better than another car, which feels like they're forcing a decision on you. while not letting the customer decide for themselves what's best for them. Q did none of that. He listened to my needs and was very honest about features and so much more. This was my first experience buying a car on my own and I was very nervous at first. But Q made me very comfortable. Q wants to get to know his customer(s) and as a customer, you would want to get to know him as well. :) I strongly recommend Q from Herb Chambers Honda in Boston.

Donville Walker

Robert Robert Robert if you've never met him just ask for him on your next visit..I met him at the Brighton location and he's been taking care of my car since then. I must say I get exceptional service everytime I see him. As long as he's there HERB CHAMBERS will get my $$$$$

Huong Dang

We had a great and easy experience buying our new used car from Herb Chambers of Boston. They had a variety of cars and prices to choose from and they're open until 9pm most nights. My husband and I looked online and decided to shop with Herb Chambers, the car fax is available to look at too. We printed out the ones we were interested in, I do recommend making an appointment since the cars are not all in one area. Victor was our sales rep, this is our third car and he gave us the best service. We got our choices down to two, both were Honda Civics and they both had their upsides. One was more expensive than the other but Victor had good points to say about both cars and he didn't just try to push the more expensive one on us, which was nice that he wasn't pushy. We are very happy with the Honda Civic EX that we chose. What ever questions or requests I had Victor was able to answer and accommodate what we needed, he went above and beyond. Victor was very respectful, patient, knowledgable, hard working, down to earth, relates to the customers needs and was accommodating. He's also a Patriots fan! Ask for Victor!

LILLIE SPRIGGS

Excellent and I will be purchasing my next Car from them as I did my first in my twenties Still doing business with them in my seventies. Thanking all who helped me yesterday. Will be back soon Lillie

Joan Moniz

Buying a new car today was a wonderful experience thanks to Brian at Herb Chambers Honda in Boston.

Alexis Monroe

Had the best experience with Herb Chambers. Walked out with a new Honda Civic and it was a pleasant experience overall. Mike was an amazing sales consultant to work with, I would recommend any who goes there ask for Mike. I traded in a car and they gave me a great deal for it. Wouldn't have gotten the car I wanted without the help of Mike, great dealership with even better people.

Dezmin Diaz

Michael Bermudez was a great assistance during the car lease search. Recently my 2016 Honda Accord transmission was going out, so we looked for comfortable options for myself. He educated me on financing and leasing and I decided to Lease this year. Overall, great experience. I got my car in less than two days!

Mary Daly

My husband and I went in to Herb Chambers Honda dealership on a rainy Presidents Day. We both were not looking forward to the 'car hunt'. We did not intend to purchase a car that day but we knew we needed to start looking. All our expectations about car buying went out the window when we met Brian McCaffrey. Brian and the team at Herb Chambers Honda were amazing and made this process stress and worry free and dare I say even enjoyable. It was the first time either of can remember feeling this way when purchasing a car. We walked out of there new car owners. We love our new purchase and look forward to a continued relationship with Herb Chambers!! Thank you Brain!

Alixandrea Hallahan

Dahl at the service center went above and beyond to help me with my vehicle. He came along with me for a test drive prior to the service tech looking at the vehicle. He followed up with me through out the time I had to wait for my vehicle to be fixed. He was very professional and helpful. I felt at ease which is usually not the norm for me when I have my car serviced at other dealerships. I can not remember the name of the service tech that worked on my vehicle but he was amazing also.Anytime he needed to show me something he brought me back to the vehicle and we also went on a test drive to make sure he was best fixing the issue the way he knew how. I have been a Honda customer for about 5 years now and I have been to many different Honda dealerships to service my vehicle. This was by far the best service I have recieved across all of those other dealerships I have gone to in MA. Thank you to both of the people that helped me on 12/26/2019. I will be back!

Jennifer Ramirez

I had an amazing experience. I had the pleasure of working with Giselle and Dewayne on getting my first car. They make you feel so comfortable during the process and have excellent customer service. Thank you for your help!

Mr OohBooii

Sean was more than helpful and full of life! Appreciate the great service.

Papi Packing

Overall it was a good experience. But be aware they will try to place hidden fees on you. Went in today with a coupon of $45 for a oil change and tire rotation walked out with a $84 bill. Don’t know the labor costs, ( which I assume that where it went to).

Alicia Brisson

Had a great experience working with Marvin to purchase my Honda. He was incredibly professional and easy to work with. I would definitely recommend Herb Chambers Honda for future car purchases!!

Jeremie Bembury

My experience here was unbelievable. I left a different major dealer due to lack of customer service. Never heard back from them. But here Bryan took great care of me. Now I’m not rich nor do I have A+ credit but I was treated like I was and did. I was called back every step of the way. Wil the business manager contacted me daily as to what he was doing and let me tell you it was worth the wait as they found the BEST deal. I’m not a leave a review person but service at this level... I had to report. I mean they registered the vehicle on site no 20hr rmv, helped with insurance options literally drove off all set! Thanks guys and gals. Even the head manager was at the door and we talked about my purchase, I mean top of the line service. And they don’t tell you bs just straight forward. Best experience ever!

Baba Vandermeer

I purchased my first vehicle at Herb Chambers Honda and I am 100% pleased with the transaction. I should've written this review much sooner but I've been too busy enjoying my new car. My first visit at Herb Chambers was much different then my experience at the other dealerships. Felix was very helpful. I felt like he was being honest with me and didn't feel pushy at all. Sam in finance did a great job answering any questions I had and took the time to explain things I should've asked. The only issue that came up was a problem with the titling of my car. For a moment I thought the team at Herb Chambers was jerking me around because I waited a little longer than expected. I soon found outt that the issue was not in their control yet they went to great lengths to rectify the situation. Brian the manager was readily available anytime I had questions. I would recommend Herb Chambers to anyone. I also want to thank that other guy in finance. Sorry for blanking on your name. Enjoy your holiday season!

Josnel Joseph

As soon as I enter the parking lot Marvin welcomed my entire family with opening arms. He worked very hard to find the right deal for me to get my Honda Accord and I couldn’t be more grateful for the hard work he put in. This was my first time buying a car from a dealership, and I was a little skeptical at first. But with Marvins help I can say I left pretty satisfied

Kenneth R. Manning

This was my first visit to Herb Chamber, as I purchased my car from a Honda dealership in Bennerrsville, SC. I was most impressed with the efficient and excellent service that I received. The woman who greeted me, Susan, was extremely knowledgeable and courteous. She was especially helpful in making my wait a pleasant experience. The arrangement for service at this dealership is well designed and user-friendly for customers. The service itself was impeccable, as I drove away with a sparkling vehicle. I give this establishment my highest possible recommendation.

Matthew Studley

I recently bought my first new Honda there and they were nothing short of professional. They worked with me to get the car options I wanted in the price range I was looking for. My salesman Keith always called me back and kept me up to date on when to pick up my new vehicle, and when the day came to pick it up....it was ready ahead of time! I'd especially like to thank Keith's assistant, Matt. He helped us a lot during our buying experience. He even jumped my other vehicle after it wouldn't start because I left the lights on while in the dealership. Great place to do business with.

Skarner Han

Brian is a very nice guy, helped me set up everything and offered me a better price for my 2022 civic LX. Really appreciated the effort and the passion he put on his job.

Deborah Omara

I had a slow leak in my tire yesterday. I stopped by Herb Chambers Honda and they were able to fix it fast and reasonably priced. Everyone was friendly and helpful.

Rebecca Rhodes

Wonderful experience! My service person, Robert was so kind and friendly. The job was done quickly and within time frame given. Herb Chambers is a bit out of my way but I will now return for all service needs.

Asia Howell

Keith and Paul did an excellent job getting me into a nice Honda Accord at Herb Chambers of Boston . They displayed outstanding customer service and professionalism. Down to saving me money on my car insurance by 100 dolllars. I'm extremely happy and satisfied and had such a pleasant experience I will be highly recommending my friends. Thanks Herb Chambers Boston you guys were great 👍

Kim Crescentini

My experience didn’t start off great. When I first arrived to Herb Chambers I was greeted by a valet guy that was pretty rude and disgruntled. Not the best way to start off my experience and greet a new customer. However, the rest of my experience went well. The service advisor was extremely nice and friendly. He thoroughly explained the results of the services I had done which was helpful because I don’t know much about cars in general. So long story short, this place needs nicer/ more accommodable valet employees that aren’t miserable about their jobs and willing to greet customers the proper way when they first arrive at the facility.

Jenny White

I bought my car at Herb Chambers Honda and had a good experience and when it came time to sell it also had a good experience. The Sales and Leasing Consultant Fabian Garcia arranged an estimate, followed up with me, and reminded me of the date I had planned to bring it in (two months later). Then took care of all the details. I was paid what I consider to be a fair price for the car. Fabian made it simple. When I had the car, I also took it there for service. I thought of it as a spa for cars, since my car got a free wash each time. Good, efficient, friendly staff. Decent prices. People respond to you. The sleaze factor of used car places is kept to a minimum. I highly recommend.

Richard Oakes

Victor did a wonderful job making me feel safe and comfortable, finding me a quiet place to sit while I waited for my car to be serviced. Service and wait time was exactly as I expected. Happy to have myself and my car taken care of so thoroughly.

Cassandra Jerome

Brian was great! He made not only myself feel super comfortable, but my mother who was there with me. He was very personable and did not make it feel like it was a business transaction. Would definitely recommend!!!!!!

Tiffany Lapidez

If I could rate this dealership more than 5 stars, I would. It was my very first time purchasing a car and I'm happy I settled with this dealership! I've been to a few other places before this and unfortunately I wasn't impressed with the customer service, but this dealership was awesome. I was approached right away, and was able to explore all my options, and ultimately I was able to find my perfect car at a great price. Definitely need to give the sales consultant, Donald Jean-Charles and the manager (wasn't able to get his name) great praise since they dealt with me with patience and professionalism. Definitely recommend coming here if you were looking to purchase a car! You won't be disappointed.

Sarah Smith

My experience at Herb Chambers Service Department was great. Car was diagnosed and finished in one day despite the fact that a lot of work was needed. The service costs were high but to be honest, they all are. And, I'm willing to pay a little more when I feel as though customer service is important to the dealership. I definitely got this vibe at Herb Chambers. I will absolutely return. I've been to literally every dealership in the Greater Boston area in search of great service and Herb Chambers is at the top of this list.

diara ladae

Everyone was extremely nice and everyone offered an open friendly environment. The salesman Travis, that I worked with was very effective in listening to my needs and wants and making it happen. Everyone in Honda made sure that I left happy and truly satisfied with my decision. The shopping process was a breeze, I just said what I wanted and there it was. I am truly grateful for Honda!! Proud owner of a 2019 Honda HR-V.

Jazzi A. Ramirez

This was a great car buying experience. Giselle worked with us and made the process fast and easy! She was very professional and very kind. I would do business here again.

Jeannette Rivera

From the time of my vehicle purchase I had encountered too many problems and that was from sales to service! HOWEVER, on the day I came for service I was finally blessed! I got Fred Fox as my service representative. He had no idea I was there the day before and had encountered yet another problem and spoken to management. But Mr. Frederick Fox III. was different in so many ways, respectful, courteous, kind, listened, thoughtful and just knew his job and service. He even took the time to go online and explained and showed me how the engine works. All this because I mentioned I didn't know how a specific button in my car works (related to torque?). Overall, Mr. Fox was just simply AMAZING! I got the feeling he was just genuine and confident in his position and knows his field. He should be selected to train/re-train his peers and new comers. Thank you Mr. Fox for my first great experience at Herb Chambers Honda. I might indeed return but will be waiting for Mr. Fox to be available :-)

Kevin Almeida

The best professional, no pressure vehicle purchase I have ever experienced. No gimmicks or trick sales pitches. They asked what I needed and was comfortable spending and worked within those parameters to provide options for me. I purchased a new Ridgeline and love the vehicle. Many Thanks to Herb Chambers Honda in Boston.

Lauri Dyer

The manager, Joel Ginsburg, is the nicest guy! Very easy to work with. He made the buying process easy too. Joel found the perfect car for us. Honda Accord hybrid. We literally just told him what we were looking for and a few days later there it was! Trevor, another great guy, was great at walking us through the vehicle’s features. Highly recommend this dealership

bayram karatay

I just want to make sure that five stars is actually for the sales person Victor Olivares. I bought a used Honda Civic from this place. Before I went Herb Chambers, I did some research and I went to couple other dealerships. I knew that I was going to pay little extra, but I think it worth it. You do not have to worry about going mechanic next day. I told Victor exactly what I need the car for and my budget. He was very professional and honest. He did not tried to push any sales or the cars he wants to sell. He definitely made the process much easier. He showed me my options and I chose the one that worked best for me. After picked up my car, he called me if I liked the car or have any concerns, he personally take care of some of the concerns I had about the car. The only negative things I will say about this place, it is the finance department and 300$ preparation fee for the paper work. I was not told about this fee until I noticed it. The finance department will try very hard to sell you extra warranties and other extras, if your are financing, they are getting the money from your finance company, you might get some of these extras from a third party without paying the interest you would pay to the finance company because they take whole amount upfront and added to your monthly payment. Over all, I am happy about my purchase and Thank you Victor for the help and your honesty!

Mia Coen

Friendly service by Tran. Quickly fixed recall/software issue ahead of schedule and was able to do an oil change for me last minute. Very reasonable. Gave me a voucher for a car wash. All In all, exceeded expectations. First visit was a success. Will be back.

Vaibhav Wadhwa

Excellent service advisor, was able to fix everything and provide quality service. Wait time was a bit more as it was a Saturday but that was expected. Car wash coupon was much appreciated as well.

Robert Colburn

We were looking for a gently used Honda CRV - saw the vehicle online - made the inquiry and purchased the vehicle that day - the staff at Herb Chambers Ovidio - Keith and I apologize ( maybe Fabian ) ALL bent over backwards to accommodate us - extremely happy - I’ve purchased a lot of vehicles in my lifetime - this was by far the smoothest transaction - professional above & beyond !!! Thank you Robert & Julie Colburn Walpole , MA

Manjula Ramana

Great Customer Service. Had some issues getting in touch with the initial salesman who did the purchase and sale. but Gerson who took over was phenomenal he helped us with every aspect of buying the car and explained patiently all the technical features of our new car. Alfredo the sales manager was extremely responsive to our concerns.

Laura Johnson

After going to another Honda dealership, and being mislead, I went to Herb Chambers. My experience was very relaxed, smooth and they were extremely helpful and easy to deal with. I would definitely recommend them and purchase from them in the future.

Faraday Fontimus

Extremely satisfied with the customer service here! I bought my first car and my sales guy was kind and heard out all my needs and got me my first car. I highly recommend going to ask for Taylor, he was kind, met all my needs and expectations and gave me his personal cell phone so I could contact him with ease throughout the whole buying experience!

Jacob Czarnecki

This was my first experience with a brand new car and I went in expecting the worst. I wasn't pressured by anyone about anything, and as soon as I needed to actually get help Taylor saw me wandering around the showroom looking lost and took it from there. He helped me get what I wanted, he didn't try to push anything on me, and he was both casual and professional. It felt like talking to a regular dude, no larger than life rockstar salesman vibe like I see a lot in my own professional life. He provided a level of service and help that I was genuinely shocked by, and when it came down to the numbers it felt like he was fighting for me, not for the company. He helped me get the best for what I could afford and respected both me and my needs. He delivered his personable relatable level of professionalism up until the moment I drove away today. I wasn't some massive sale, I'm just a guy leasing a Civic, and he treated the whole process the way I imagine you get treated when you're paying cash for a fully optioned Porsche. I don't usually leave reviews but this really was outstanding. Stellar guy, super knowledgeable, and incredibly respectful. The rest of the staff I dealt with was excellent as well - Russell, the business manager was incredibly inviting and right to the point. Again, didn't push anything on me, just kept the ball rolling and like Taylor he just facilitated me getting what worked best for me. Spent the rest of the day running errands in the car everyone there helped me end up with and I couldn't be happier.

Mike Mulligan

I have always dreaded going into car dealerships for the sole fact that I had never had a positive experience or relationship with any dealer/salesman I had met. However, that quickly changed within 2 days all because of one specific sales man. Trevor Veerana made me feel welcome and showed me how a true car buying experience should be. He listened to what I had to say and met every single need I brought up. He has helped me more than I can express with acquiring my new car. I can not thank him enough or say enough good things about this man. He truly is the best out there. A true and transparent professional with an outstandingly personable way about him.

John McGunagle

Herb Chambers in Boston/Dorcchester is absolutely amazing. This will be long winded! My first point of contact was Fabian (sorry if I misspelled!) via email. Even through an email he seemed personable. I took a ride down to check out a 2018 Accord Sport that they had and Fabian introduced me to Brian, the salesman. I was expecting the typical car dealership procedure, but we had a great 20 minute conversation about every day subjects. At this point I was thinking to myself...well this is different and refreshing! Brian took me out for a test drive and I loved the car. We went back in and glossed over some numbers. The first offer was a bit much for me, so Brian worked some magic and brought the finance guy in. I forgot his name, but we were able to work out a deal that I was comfortable with. I would like to mention that I did not get to the dealership until 6PM and they close at 8PM. It ended up being past 8PM after the initial paper work and deal was agreed upon, but the business manager, Dewayne was still working some numbers with the credit application. I was in Brian's office waiting for the final contract and in comes Brian with some pizza. He gave me a few slices! I mean he didn't have to give me some of his dinner. He was there late because of me. This was a "seal the deal" gesture and I absolutely appreciated it. Thanks Brian! I made it into Dewaynes office and we finalized a deal. I had to come back with my cosigner a few days later to finish some paperwork but the biggest hurdles were behind us. I would like to commend Dewayne for his professionalism and work ethic. Dewayne told me that he would work on getting me a better rate and deal over the next few days until I was able to come back down. I thought well I doubt that, but I've had a great experience so far, so OK. Guess what...he did find me a better deal and got me a longer warranty with no extra charges! I felt a little guilty for doubting him. This is not your Typical dealership. I picked the vehicle up today and another plus for this dealership is this. If they see someone in the lot an employee immediately comes to greet you. Not a ,"Hey what are you thinking about buying?" , but a ,"Hi, how are you, come on in." kind of way. This was refreshing. Every employee that I came across was helpful, respectful, professional, and welcoming. I cannot recommend any other dealership after going here. And to Brian and Dewayne. You guys were fantastic! Thanks for everything!

Maggie Morales

I couldn't be happier with the service during my first car buying experience at this dealer. The atmosphere is welcoming and staff are super friendly. I highly recommend Aaron if you are in the market - I never felt pressured or rushed and he was open and attentive to every question I had, as it was my first time shopping for a car, not to mention, he went above and beyond on getting me a deal to suit my budget as well as meeting my needs. Nothing beats knowing you are well taken care of :)

Barbara Lown

Brian is an excellent salesman! We used him last year to buy a 2018 Honda Accord. We wanted another car in addition and we went back to him to purchase the second. He is very kind, thoughtful and knowledgeable and not at all overly aggressive! I would definitely recommend him!!!

Hieu Vo

Victor was the best salesman that I ever had. Much Better than IRA Audi or BMW Peabody, they are absolutely terrible. I stopped and moved from brand to brand due to poor service. Those companies could learn a thing or two from Victor. He took the time to explain the features of the vehicle and answered all of my questions and concerns. He went above and beyond and personally delivered what he promised. I highly recommend anyone to ask for Victor. His style and sales approach is very easy, low pressure while attentive to your purchase criteria. He is very genuine and thoughtful with his follow ups. I have recommended Victor to all of my friends and family. I wish you all the best! Thank you, George

ho vu

Highly recommend Brian Mccaffrey at the this dealership. He was very nice and awesome , in terms of car salesman, one of the best seller I haven't seen before. I definitely felt comfortable that he respected us and tried to make a best deal that made us surprise about the price. I appreciated. Thank you so much

craig rogers

Thomas Ayers, the salesman that I worked with, is fantastic! He is knowledgeable, personable and not only did he give me a great deal, but he jumped through hoops to make sure that my entire experience was nothing short of excellent. My whole perspective on purchasing cars has changed for the better thanks to him. I can’t recommend Thomas or this dealership enough! If you are looking to purchase a new/used car, definitely give Herb Chambers of Boston a call and ask for Thomas Ayers, I promise you will be glad that you did.

Hans Elmidor

Hello Readers! I was recently in the market for a car. I knew what brand I wanted, but I was not sure who to get it from. However, I knew I did not want to go through a small dealership. Having done my research, Herb Chambers was the best. So, I went to them to purchase my first car. Finding a great company is one thing, but finding a great person (salesman) within that company is something else. I believe I got lucky with my salesman, Hudson. I felt he went beyond his obligations to make sure I was satisfied. Although, I did not get the exact car (2014-15 CR-V) I wanted due to my financial, but he made sure I got something that was almost as great (2012 Accord). Hudson also made sure I understood why he though it was best for me not to get the CR-V and to consider the Accord. I feel like most salesmen would have let me get the CR-V knowing I would have not been able to maintain it. Their attitude probably would be something like this: “sale it to him,” “make some money of him, and then the car is going to come back to us.” Not saying that would have been the case with another salesman. My friend told me a story when he bought his car through a small dealership, and it sounded that way. When he went to return it they gave him attitude. Other than talking about the car, Hudson customer service was 10/10 MAX… Also, at that time I was looking for auto insurance, and he took time out of his schedule to bring me to an agency. After, he gave me a ride to work because my friend had to leave early for work. A few days later my car was ready, and I was not able to pick it up. He dropped it off to me at my job. Then, he came back again to drop off my spare tire. On his day off, it was nighttime (roughly 10:30pm); I was having an issue with the car. I text him, not expecting any responds. 2 minutes later he calls me and assists me via phone. From the beginning, he dealt with me as if we were friends, and removed any doubts from my head. I believe that is powerful; that is how customer service should be. Is that the dealership or the individual?

Renee Garand

I never write reviews, but this experience deserves one. Prior to going to Herb Chambers, I had two back to back terrible experiences looking for a new car. Walking in, I was preparing for the worst and expecting to have to be on the defensive with whoever I ended up sitting down with. How wrong I was. I was fortunate enough to get Thomas as my sales person. He made the experience beyond enjoyable. Not once did I feel pressured to buy, and throughout the entire process he was more than happy to answer any questions that I had. He was friendly, professional, and beyond helpful. He even was thoughtful enough to have a decal made up for me that was on the car I traded in that had huge sentimental value. Pretty incredible. From start to finish my experience was a positive one, and I likely will only go to Herb Chambers from now on. If you end up going to Herb Chambers, ask for Thomas. You will not be disappointed. Thank you for all your help, MUCH appreciated!

Alison Duhamel

We visited Herb Chambers Honda to look at a used 2017 Ford F150 and met with Brian McCaffrey. If you are a person who hates the stereotypical shmoozing while you look at used cars, then look no further... Brian is AMAZING! He stood & chatted with me (not the truck buyer) out in the rain until all questions were answered, was friendly, personable & just a pleasure to chat with. Although we plan to check out other trucks elsewhere, Brian made sure we had everything we needed to make appropriate comparisons at other dealerships. Should the price change on the truck Brian, you're the first person we'll call!

Tatyana Petrenko

Last week, I bought a new Civic through this dealership. I knew exactly what I wanted to get and how I wanted to pay for it, so that made things much simpler. Overall, we had a great experience. Our sales rep was Keith Banks-Obanor. He was a great help and very pleasant to deal with - answered all the questions, took care of all the paperwork, even came in on the weekend the next day to finalize certain things. Oh, and I was always able to reach Keith by phone when I had any questions/concerns. I appreciated that a lot. Overall, it took about a week from the day we first came in until the day we had the car. One strange thing was that overall we dealt with something like 5 people (sales reps, financial managers). It was a bit odd. Last time I bought a car the same person took care of everything. I found that a bit more personable than being bounced between different people. Oh, and if you are like me who doesn't tolerate anything foreign being stuck to a brand new car, make sure you ask the dealership not to stick their logo on your car. Keith removed it in no time without a trace after I noticed it. Again, overall, I'm satisfied with the service I got and I love my new car!

Andrew Abbott

Excellent service, per usual. Despite being a very busy place, they have well defined, easy to follow processes that make you feel like you and your service request are in control at all times. Services was done flawlessly and the communication - before, during, & after - was flawless. It's never fun to have to get service done but the Herb Chambers Service team consistently does everything they can to make it as painless as possible.

Samantha Rivera

What I enjoyed most about my experience was that the diagnostic was thorough and the shop printed a sheet that explained why each thing was important and color coded the issues (red, yellow, green) so that I could educate myself.. I left and my car was driving like new again. Despite the busyness of the place, the process was overall easy and the work got done pretty quickly the same day. I would encourage the staff to smile more, and not take their jobs too seriously. You can tell the staff is all under pressure, It was certainly an efficient process, but a little more warmth and genuine hospitality is an important part of customer service. Overall, I'll definitely be returning for service in the future. :)

Brandon Stone

I would like to commend salesperson Erik Moran for his professionalism, attentiveness & hospitable attitude. I came into the dealership today to have the oil changed in my Civic, and Erik immediately approached and asked if there was anything else that I needed. Well, one thing led to another, and I was able to upgrade my 2012 Civic to a 2015 Accord with little to no effort at all. With the help of the General Manager, the deal was completed quickly and efficiently. I was very happy with my experience, and will be sure to use this dealership in the future for service, leases or purchases. I have used this dealership in the past, and do not have anything negative to say about it. The appearance has always been neat and tidy, everyone is welcoming and nice, and they have always been true to their word. I look forward to many more Herb Chambers Honda experiences.

Melodie Grady

We went to Herb Chambers of Honda! The process was easy and hassle free because of our advisor victor. He was caring, kind and a good listener. We got our services completed in a timely manner. I will be sure to send a few people his way. Thanks so much for your service. You are an amazing Honda Representative.

Ashley Ruiz

best service from my dealer Travis he helped me with my first purchase of a car. got me the best deal that I could not turn down highly recommend him. will definitely go back if I ever want to change cars

Natalie Crawford

Herb Chambers Honda in Boston was the first dealership on my list of dealerships that I visited in my search for a new car. The list went in the trash because I walked out a happy customer. Keith Banks-Obanor was the salesperson who helped me to find a car. Not only is Keith friendly, competent and patient, but he provided me the highest level of service excellence. I was impressed with the service I received and extremely pleased with my purchase. I highly recommend Herb Chambers Honda, Boston as the place to shop for a vehicle and Keith Banks-Obanor as the salesperson to help you if you're shopping for a car.

Steven Rausher

This is for the sales department and I can't speak for the other departments. We purchased a 2016 Honda Touring over Memorial Day Weekend and had an overall great experience. It was really crowded, as expected, but the appointment we had was kept right on time and they answered all the questions we had. Our salesman, Patric Comerford, was awesome. I was in touch with numerous Honda salesman/people throughout MA and Patric was by far the easiest to work with and most responsive. He was very straight forward and helped us with every aspect of the buying process. When we picked the car up he went through how everything worked and made sure we were completely happy with it before leaving. Like I said before, I met a lot of people I really didn't enjoy working with along the way, but was really happy with the car, the service Patric provided us, and our overall experience at this dealership. Really glad we came here to buy our car!

Alexa Kallianiotes

I worked with Brian and my experience was great! This dealership is large and fully staffed, there was no waiting time. This is my 3rd experience with Herb Chambers Honda and I recommend them to anyone looking to lease or buy a car!

Khadijah James

My husband and I had a great experience at Herb Chambers Honda in Boston. This was our first time buying from a dealership and Micheal Bermudez took excellent care of us. He answered our millions of questions and was patient with our indecisiveness! So happy we chose Herb Chambers Honda!

Martin Ho

Tony is awesome! ! His service really meet my requirements. I got my car back on time and all the problems are fixed now. The price is as good as my expectation. He was so honest with me when talking about my car’s problems. I am so glad to get a great service from him. I will definitely go back for his service again.

Kathy H

I purchased a 2015 Honda Accord at Herb Chambers in Boston, Ma. It was a very delightful experience working with this company. Alex Perez was the car salesman I had the pleasure to work with. Very polite, very professional and also accommodating on many levels. I am very happy with my new vehicle and would never go any where else to purchase another. i would highly recommend this establishment to anyone. It was such a smooth transition.

Madeline H

Let me start off by saying I wish I came sooner, I had the best experience ever! Dianna was my sales rep. And she was amazing from start to end, she made sure I was comfortable she wasn’t pushy about anything. I was able to trade in my car and get the car I’ve been wanting to get, I recommend her to anyone I tell my experience too and will continue to use her. Thank you so much Dianna! Xo

Raj Jawa

UPDATED: I just wanted to add how much I love the service provided by Nick Tarquini. Above and beyond every time! Friendly, helpful, and is more than willing to explain things. The best employee at Herb Chambers, bar none! UPDATED: Between dropping my car off and picking up, maybe 30 minutes later, it seems like things had greatly improved in terms of service attentiveness. The speed alone impressed since, at the old location, oil changes were often taking an hour and a half to two hours. No complimentary car wash but I'll take the speed over that additional service. The staff today, when I came back to get my car, reminded me of why I started coming here regularly. I liked this Herb Chambers when they were in Allston but their new location, which is actually closer to my home, lacks a service receptionist so it's kind of a free for all trying to get someone to process your service appointment and no one on staff seems to want to do the job of "we'll be right with you" person. I was offered a discount for the unnecessary wait which was appreciated. Will likely still keep coming here but I hope they can improve and I'll be happy to re-rate them at that time.

Erika Cubilo

I worked with Sean to lease my new Honda Fit. He was awesome! Very friendly and seemed to care about me as a customer and about whether I was happy with the deal I got. If you are going to Herb Chambers Boston definitely work with him! The finance department was very slow though. I watched lots of customers go back who came in after me. Which was frustrating.

Joseph Lewis

I dealt with Sean Da Silva. He was very professional courteous polite and attentive to my car needs. Very detailed and kept me in the know every step of the way. Even arranged a rental car for Excellent service Sean great j9b.

Meredith Weaver

After a grueling afternoon of getting my car registered, I just wanted to get the required inspection done without taking more time off work! Herb Chambers Honda was very kind about taking me same-day, finished in less time than estimated, and advised me about how I could drop my car off and pick it up at my convenience at future appointments. All around a very good experience!

Angie Blaze

I came in because I needed my A/C fixed and I wish I would’ve came in sooner! Everyone was very professional and kind. I had the pleasure of working with Lascelles and Robert. They answered all of my questions with great insight. I’m happy to be apart of the Honda family. I recommend this dealership to everyone! You’ll be in and out quickly. Your car is in great hands here!

Gabrielle Fleming

We had a fantastic experience with Keith Banks-Obanor. He was extremely helpful, let us test drive a couple of cars, and was very fair in helping us find a price that worked for us to leave with a new leased car. We weren’t sure we would leave with a car, but couldn’t refuse after such great service!

Jovelyn Rosario

I came in on a Monday to look at a vehicle but when I got to the dealer the vehicle was sold over the weekend during the Memorial Day Sale. I was upset and was certain that I was not going to find anything and convinced myself it was a waste of a trip. I spoke with Jose Yapul who was very helpful and patient. Although this was my first time ever financing a vehicle I had visited different dealers several times and never felt comfortable enough to buy. This was by far the best experience ever. Jose was super patient with me although I was being a brat because the car I wanted was sold and he assured me he would find me something I liked and he sure did. Although it wasn't the car I went in looking for I can still say that I left there 110% satisfied and in love with my new car.

Tuwana Bowles

Chris and Valer were very professional and helpful. I didn’t know what I wanted as far as a vehicle but they gave me options and pushed to get the best deal in financing. I would recommend Honda Herb Chamver in Dorchester, MA.

Leon Sexton

Nermi was a pleasure to work with during my vehicle buying experience. He has honest and straight forward through out the entire process.

Alina I.

I went into Herb Chambers Honda of Boston looking for a new vehicle. Mike Davis was very courteous and led me in the right path to finding the perfect car for me. He was extremely professional, attentive and helpful. And his customer service was excellent. Thank you for the positive buying experience. I highly recommend Herb Chambers Honda in Boston and go see Mike! He will take great care of you! Great experience!

Nicholas Leader

Very positive experience working with Eric Poulson. Eric was able to locate a hard to find car, that met exacting specifications. Eric is extremely patient, listens well to the customer as well as providing great advice. Excellent commendable job all-around. Jeffery Ford (sales manager) was also very helpful in working with Eric and I to negotiate a great price on a great car. Very clean, professional dealership right in Boston, I would absolutely bring my business there again.

Zoie wong

Great experience now an even better location! My service adviser, Tony Y is great! He is very knowledgeable and he listened to what I need. What makes it even better is he was able to explain detail and technical terms to me in Chinese. He addressed to my concerns and helped me to find the best solution. He definitely is becoming my go to person when I need my car fixed again.

Sabrina Katrayan

I’ve been a customer of Herb Chambers for about 6 years now. They helped me get into my first CR-V after the winter of 2015. This is my third lease with them and they never fail to honor customer loyalty. Today, I just wanted to start looking at new leases with a handful of payments of the current one left. It was the first time I walked into a location besides a grocery store where there was more than 15 people in the same building so with the pandemic you can imagine one would be a bit concerned. The whole time I was there they not only lived up to the usual expectations of taking care of their customers, but they also made me comfortable waiting safely while they prepared my new lease to drive off the lot today. I say it’s the little things that make a huge difference. It was a bit of a wait understandably, but Nermi Santos and Paul Watson made sure I was taken care of from providing beverages and a cell phone charger and checking in from time to time to making sure all my questions were answered. The icing on the cake was being able to ring their new bell upon the finalization of my transaction 🤗 Thank you for giving me more than enough reason to continue to staying with Herb Chambers of Boston after all these years!!

Matt Ellinger

Bought my first car, a Honda Civic there last week. Sales consultant Keith and his assistant were extremely helpful throughout the process. After signing my original contract and leaving, I was unhappy with some of the finances, so I went back in the same day. Keith made sure I was taken care of and repeatedly checked on me while I was with finance the second time around. My second visit there I met with Tom in finances, he helped me find a better deal and was very pleasant to work with. They let me redo my original contract and made sure I left happy the second time around. In the end everything worked out great and I am very happy with my purchase.

Henry Lee

After researching around for cars within my budget range, my girlfriend and I had found that buying a Honda Fit was the best Fit for my situation (the pun wrote itself it looks like). While originally we had scheduled to see "Felicia" she was busy at the time and so we were directed by the manager instead to work with Kenny Pierre. This turned out to work wonderfully. Kenny is both personable and incredibly helpful. After describing to him our situation he was able to work with us to find the best solutions and to even match comparable prices that we had found at competitors. Furthermore he was able to pull things together incredibly smoothly and fast (for instance we wanted to test drive the Fit: set up within the half hour. We wanted to have the car as soon as possible: Kenny personally picked it up the very same day). While normally I associate car buying as a tedious process, Kenny made it anything but. Overall a great, smooth as possible process. Definitely my first choice to return to the day I need to look into purchasing another vehicle. Thank you very much Kenny!

Raymond Howard

Came in with an 08 Mercedes on Monday. Walked out with a brand new Accord on Tuesday. Keith was great and got me a good deal. Raejon was amazing as well as she was the one who got me in the door. Highly recommend

Jay

Victor was EXTREMELY informative and helpful despite being the only service person around that day.

Queen Suga

Very accommodating. I had worries about qualifying and Dwayne and Donya worked very hard to make sure I got the SUV I can afford. Awesome hurry just find out they will see to you getting a used or Brand new Vehicle Queen Suga

Gjergji Dako

I am currently leasing a 2019 Honda CRV. This is the third time in a row I am choosing Honda. The car is great, reliable and affordable. But I also have to say that the sales agent, Val Topalli is one of the main reasons that I am sticking with Honda. He is an amazing person, very professional, informative, caring and easy to make business with. All my Honda deals have gone smoothly and I am ready to recommend Honda and Mr. Topalli to friends, family, practically anybody.

leanne yenush

We worked with Tommy Ayers who was very knowledgeable and professional. The first car we wanted had just sold and he and his manager found a very similar car. It was gorgeous! Tommy and his team delivered on their promises! I have only had the car for a few days but the compliments have been nonstop. The price was good for a used 2013 Honda Civic. Tommy was a great partner to us! Many kudos...also want to give a shout out to Mo our finance guy who was great to work with!

Bob L

A/C compressor was malfunctioning and so I brought my car in on the Saturday of Memorial Day weekend. My service advisor Sean was upfront and warned me that due to the long weekend, there may be delays in repairs but that they could diagnose the problem. I agreed and was pleased to find out 3 hours later that they found the problem and had parts on hand to fix my car that day. I dropped off my car at 9 am and had it ready by 5pm so I was relieved I didn't have to wait any longer or bring my car back. Very professional and would recommend.

Jeffrey Bromley

I bought my 2014 Honda CRV last week and absolutely love my new car as well as my experience in this dealership. I worked with salesman Alex Yanovsky. He was very professional, personable, experienced and really took an extra mile to find a car that I would absolutely love. And he did! He answered all my questions and worked with my budget and preferences. He made the car buying process easy and fast. He worked with my schedule and was always easy to reach and help! Would definitely recommend this dealership because of excellent service, quality and happy customer. Thank you, Honda team! Thank you, Alex.

Josh Kahn

Honest, efficient and thorough service. Sean was an absolute pleasure to work with. He walked me step-by-step through everything that was being serviced on the vehicle, and even caught/replaced a bum battery that was covered under the manufacturers warranty. I don’t know what they’re paying him, but it’s not enough.

James Parker

We had a great experience at Honda on Comm ave, they take good care of our cars! Especially want to mention Pat, Dana and Robert for the combination of these guys is a perfect sell! Pat helps us with purchases, Dana helps with the process being very simple and Robert always comes through for repairs/check ups! Great team and great leaders over there. This is my only spot for cars and I've purchased 3 already in the past 5 yrs! (All still great and going strong!)

Nicole S

My husband and I went to Herb Chambers Honda in Boston to look at a specific car we saw online. We were immediately greeted when we walked in and introduced to our salesman Victor. He walked us through the process and made it as simple as possible. You cant find another salesman as professional, honest and upfront as he is. Both Victor and everyone else we dealt with were so dedicated to make sure we had a great car buying experience. They even worked with us on our trade in value. I cannot say enough good things about this place. If you are looking to buy a new car, I definitely recommend requesting Victor! You will not be disappointed.

Seardna

So, after concluding the purchase of a used car for my father-in-law, I decided to write this review. We were looking for as current an Accord as we could afford, with low miles and best safety features. Happily, we found a 2014 listed online, and made an appointment to see it the following morning through email. There were minor blemishes, which they agreed to adjust at no charge. Finance was excellent, pointing out the various options—no pressure whatsoever. Ultimately, my father-in-law is very happy with the new vehicle, which is a big change up from their 17 year old Accord. There was another minor issue which we needed to have adjusted, and we had no problem making an appointment with the service bay. I called my father-in-law to check in to see how he made out, and he was very pleased; they run a very professional operation, he said. Fantastic! Mr. Surdis epitomizes excellent customer service.

Allyson Bragg

Everyone was very welcoming and polite. Keith Banks the sales consultant was very patient throughout my car shopping process. The sales manager Alex Perez followed up with me before closing out the sale and made sure I walked away a happy customer! Would definitely recommend this dealership to friends and family.

Paul Thompson

My salesman was Thomas Ayers, and I'd recommend him to anyone. He provided exceptional service. He was very professional and was always went above and beyond to make sure that I had a good experience throughout my car buying process. He always took time to answer whatever questions I had. I'm very glad that he was my salesman. The service couldn't have been any better.

Rodney Lister

I bought a Honda fit this week. Eric Poulson was the person I dealt with. He was friendly, helpful, knowledgeable, patient, and completely professional. He helped me get exactly what I wanted without any kind of undue pressure at all. I love the car, which is a considerable upgrade from my previous car, also a Honda fit, which I also loved. It was a good experience altogether. I would certainly be happy to buy a car from Eric again.

John Kamal

If you are fortunate enough to schedule a service visit with Sean di Siiva, expect the royal carpet treatment. A dedicated, client centered service representative, he will put forth his boundless energy and expertise to ensure your complete 100% satisfaction.

Joseph Lee

Great selection and professional staff made my purchasing experience stress free and exciting. Glad to be part of the herb chambers family. Props to Nermi for a great experience.

Carol F

My fourth lease from Herb Chambers and I will see them for my 5th. My second with Honda went well although I promised myself not to visit them again after my recent experience in service. The car had too many issues and were not resolved. Ahmed and his staff promised to earn my business and they truly did. I recommend them. Thank you!

Eliza Wilson

Fantastic!!! The other day a leased a new Honda The attention and service I received was by far the best from any other dealership I have encountered. If you are looking for a Honda, I suggest working with Mike B. I assure you, you will not be disappointed. Hands down the best!

R G

The best experience I've had buying a car. The sales representative Victor was all about putting the customer first, super empathetic, a true expert in his field. I recommend Victor from Herb Chambers Honda in Boston he takes time to hear you out and pursues to find what you need- not to mention he does a great job following up. Great experience, thank you. I love my 2017 Honda :)

Dan Cuddy

Excellent buying experience. Very easy to work with Nermi. He was extremely knowledgeable of the product and did not pressure me into buying. I appreciate management negotiating a fair price. Highly recommended this dealer and salesman.

Lydia Kiragu

Eric Paulson at Honda Herb Chambers in Boston, MA was phenomenal. We would consider ourselves somewhat very knowledgeable in terms of weighing pros and cons when obtaining a reliable car. My husband and I examined and did our research on the value of leasing a vehicle versus buying a low mile vehicle and which would of the two options would have the best value for our money. We researched most if not all the details and came to the dealership prepared to ask the tough questions. Normally most salesmen/women determine how much you know and then try to convince you according to what they feel will be suitable for themselves, but not Eric. P. He was knowledgeable and backed up his information with hard facts. He was super patient and generally a pleasure to do business with. He did not "B.S" his way into getting a sale but was genuinely working hard to ensure we get the best value of our money. He also went above and beyond by coming in on his days off and even on Sunday morning to ensure he was with us through out the transaction because we financed the car from an out-of-State bank and the transaction took a few more days than a regular in-state transaction. We were amazed at his ability to be very friendly while maintaining a level of professionalism. We would definitely recommend him to our friends and family.

Laura Joslyn

Herb chambers is one of the best car dealerships we've been too. We went through a ton of dealerships that wouldn't help us because we had really bad credit that we're trying to build up from the many mistakes we made. First person we talked to was Paul he was amazing he knew a 100% that he could get us approved after being denied by almost every dealership we were a little skeptical of him but he never stopped proving to us that he had our back a 100% and would make this work for us! We then put our faith in them a little more and talked to the general manager Tom Pasquarella who is one of the first managers I've ever met who cared about his customers and wanted to make sure that this worked out in our favor because we've been through so much trying to get approved. We had a terribly unreliable van that was falling apart and needed help ASAP. Jose Yapul recommended this car to us and first full day into this far and we love it. Tylor Shurick worked closely with Tom to make sure everything went smoothly called us that morning to tell us the amazing news of how we were accepted and could get our car today. I highly recommend this place to everyone if you want down to earth employees who want to help you and not make you feel terrible about your credit. They are there to help and definitely showed it! Thanks guys!

Nate Cohen

Had a phenomenal sales experience back in Feb 2013 and have had only positive experiences in the Service Dept ever since. I only get my car serviced at this dealership and they always offer me good deals and are happy to expedite my vehicle when I need them to. Susan runs a tight ship in the Service Dept and is also lucky to have awesome, awesome people working over there...Robert, Tereza and Alex are a few of the best!

DIANA ORTIZ

My husband and I are repeat customers returning a 2nd time to purchase our 2nd car at Herb Chambers and as we expected our car buying experience was great! Our salesman Taylor was wonderful! Taylor is very personable and not at all aggressive or over bearing with his selling technique. Taylor listened intently to our needs and expectations and delivered to us exactly what we were looking for. Our business manager Lasell was as equally engaging and tactful with the signing process and did not manipulate us into further tacking on unnecessary products to our closing deal. Jose the sales consultant met up with us when we picked up our car to welcome us to the Herb Chambers Honda family at this dealership. Overall a great buying experience from beginning to end!

Joseph MacInnis

Jose was great! Helped get numbers that worked for me for a great looking car, and got the process done extremely quick. Super easy process!

Lucas Gomes

Service was great. Did a oil change and received a multi-point inspection sheet to see what areas of my car were good and the areas that need future attention. Would recommend coming here

Ilaha Mammadzada

We tried in our car and purchased brand new Honda from Herb Chambers. At first we found this place through our bank's car buying services, then the person reach out to me and we we made an appointment to see the car and for them to evaluate our old car for trade in. First disappointment was the that person called me a few times to make sure that I go and ask for her (even 3 minutes us getting there). However when we just there she did not show up, I had to wait for someone to help us. Then she came out saying oh Hi, here's the car and this guy will help you. I was annoyed at the beginning honestly, like what was the point that you made me wait for you.. But I am so glad that new guy who helped us was Paul! He is such a nice person, even the process got longer and both of us got frastruated for the delays due to holiday hours, Paul was always nice to us and tried his BEST to make things happen even if was passed time and understood our rush. It took us a few days to complete the process, but Paul was with us through the process and handles my 'annoying customerness' very nice and friendly (like he knew us for a long time). We worked with Dewayne during the financing paperwork, he is nice too, and was there even after 8pm to finish the paperwork up. There was this another lady who stayed after her work hours (2more hours) to wait for the document come from our insurance, she helped with our car plate/registration, I am sad I didn't meet her and say thank you, but I am very grateful. Because of her we could pick our car up before weekend! Only critisism I have about this Honda Herb Chambers, they are very unorganised. People who work there are sweet but when things don't get handled in a way it suppose to be, that unorganiseness delays the process sometimes. All in all, we had good experience and I am very happy Paul Watson was helping us and really wish he gets promotion!

Rachele Elizabeth Williams

I just signed my third lease with Honda. This was my second lease with Herb Chambers in Boston, however. My sales consultant, Keith Banks-Obanor, was very professional and, most importantly, flexible. I am on a very tight budget and Keith was understanding of this from the start. That being said, we were able to come up with a plan that I felt truly comfortable with and Keith went above and beyond to make this happen. I feel strongly that I got a really good, aggressive deal. Keith and his lovely assistant, Cathy, were both very personable and friendly. More than anything, this made my experience enjoyable. It was nice to be able to have a serious conversation regarding my financial needs while also being able to enjoy each other's company. I would definitely recommend this dealership to others and plan on going back there when my next lease is up.

Frank van Mierlo

Buying the Honda Accord was an easy experience. Hudson, the salesman was a pleasure to deal with and gave us a fair price without any hassle. We loved the car it drives like a high end vehicle and it is very reasonably priced. With more than 70% of the car parts made in the USA we know this purchase will be reliable and last us a long time. A great experience all around.

Trevor Veerana

Upon arrival I was greeted promptly by Gerry in valet followed by Nick in service. My vehicle had a flat tire and because it's a run flat tire we had to get it ordered. Nick was able to get tire ordered and installed on my vehicle in under a hour time. My vehicle rides like it's brand new, thanks to the Service Team over at Herb Chambers Honda Boston for their fast, fun, and friendly experience.

Leslie Serrano

My Advisor Nick was great!! at taking care of any questions or concerns that I had. I went in to take my car to have its yearly maintenance done. Even tho the wait was longer than what I went in thinking, he made sure to tell me at check in how long and apologized. At the end of it all he went into great detail of everything that was done and checked. Thank you for your great service.

Hesham Farag

Really had a very very nice experience. I dealt with I Brian , Donovin and Danya and Lascell. They did a great job in helping me finalize my decision. And make my paper work easy. They also were patient with my too many questions!!:) Thank you guys for the great service

Ayenni Dougan-McKenzie

I had a tough time with purchasing my vehicle between the missing title and the almost 2 months wait to receive my car, thought out the experience Steve Roach was professional and engaging. He was at times the only contact I had with the dealership. He has followed up with me several times since then and I appreciate it. While the car buying experience was a disaster Steve and Dana (manager) did their best to communicate the situation and rectify everything that they could.

James Reid

Your service was great and to have well trained personnel dealing with every issues thank you 🙏🏿👍🏿 …

Jennifer DiGiovine

I just leased my first car at Herb Chambers Honda in Boston (Honda Civic EX-L). The salesman, Hasan Reid, was exceptional. I have never leased before and he was so helpful and informative. He went out of his way to make sure all of my (many) questions were answered, and patiently rode around town with us while we test drove, pointing out several neat "Eco" features of the new Honda models. He also kept in touch after I left the dealership to keep me informed on exactly what was being processed and the time frame for delivery/pick-up. All-around a very positive experience, and it is clear that Herb Chambers salesmen are trained in the (lost) art of customer service. Well done!

Yabureru “Yabureru” -

A very smooth experience. Friendly and helpful staff. They even went out of their way to make sure I got my car the same day. I will be recommending them to anyone I know that is looking for a Honda. Thanks again.

Therese Joyce

I had a really good experience at Honda of Boston when I went in to lease a new SUV and turn in my previous lease. Jose was great - very helpful and he kept the process moving along smoothly! Happy with my new Pilot!!

Ahamedali Abdulrashid

I had a good experience buying my Civic Si here. Gerson at Herb Chambers Honda of Boston provided me with excellent service. He was very professional. Explained every detail of the car, finance and paperwork. He gave time and space to decide. Showed interest in earning my business for this car and for the future. They had the car ready for a test drive with no questions asked. Many dealership wants to know if you are really interested to buy before they offer to test drive. Definitely recommend this dealership to buy a car

Annice Kra

Keith Banks helped me with both of my CRV leases. He is professional, responsive and quite personable. I highly recommend working with him to get the best deal you can. Overall, I have been impressed with Herb Chambers Honda of Boston (Commonwealth Avenue). They have an eager and friendly staff. They are willing to go the extra mile (pun intended) for their customers!

Gabrielle Papili

I just leased my first car with this dealership and had the most incredible experience. The general manager, Kenny Giordano, is extremely attentive, polite, and helpful. He made my experience very smooth and comfortable for someone who is new to leasing a car. My salesman, Ryan Cahill, was absolutely amazing as well. Ryan took the time to appreciate my situation as a new car owner and helped me with every little issue that came about during the process. Ryan explained every little detail of the leasing process, car features, and so much more. He was patient, friendly, and very helpful. He also synched up my phone to the car for me and helped me adjust the car when it was ready to my own settings which was above and beyond for me. I would HIGHLY recommend this dealership along with Kenny and Ryan. They both made my experience so much easier and exciting! Thank you both so much, I absolutely love my new 2016 Honda Civic!!

Yun Xue

We visited several Honda dealers in the Cambridge and Boston area and found the right fit with Herb Chambers Honda Boston. Our sales consultant, Gerson Ruiz, made the decision easy. Unlike many other consultants we met along the way, he made us feel comfortable as soon as we met him - he was extremely patient, friendly, and down-to-earth. We never felt like he was trying to juggle our time with another client's; when he was with us, his attention was focused solely on our concerns. After the sale, he continued to be responsive to our calls when it came to filling out insurance paperwork, arranging for delivery, and making sure the registration process was seamless. The finance department was also great in helping us navigate through specific requirements in locking down a recent student discount. We appreciate the dedication of the entire team and hope our future buying experiences will be as good as the one we had recently.

Bobbi Findlay

Mr. Dahl, is very professional, so the 5 stars. Is for him. He should be promoted to management. That kid knows his stuff. He handled multiple very irrate customers, de-escalating them and convincing them to have their cars serviced. He genetates good business and keeps a cool head and explains complex car issues with great skill. However, I do not understand why the dealer prices are so high and you offer no payment plan or escrow account for people to pay into, so they can afford your high prices. This makes things very difficult for me. Nonetheless, I like the very little wait time for customer service and the other perks you provide.

Jillian Hebert

I just completed my second purchase at Herb Chambers Honda in Boston and my experiences here continue to be excellent. My first purchase was two years ago when I first moved to the state. I needed a good car for a good value quickly because my car would not pass Mass state inspection without a serious overhaul. They were able to walk me through every step of the process and everything went very smoothly. Now that I have a new, better paying job, I came in for a new vehicle. I loved the Honda Fit I purchased from them two years ago and asked to see their new and used availability for the same car. I took home a 2012 Honda Fit the same day. When I came in a few days later to finalize the paperwork, I was surprised that they asked how I liked the car. I said it was great and that I was very happy with it. They were happy to hear it but had an offer for me that I couldn't believe! They said they had anther Honda Fit, same color, 3 years newer, still under warranty, with fewer miles, and because I was a loyal customer, they could give it to me for less money than the one I had brought home. Now that's service! They did not have to present this offer to me. I was happy with the purchase and had signed the sale agreement. That they did shows me how much they value their customers. I (of course) took home the 2015 Honda Fit and look forward to many happy driving years with it. Special recognition goes to Scott Bregnard who worked tirelessly as my salesman to get me the best deal. Keith in finance is a wonderful man and Mike also helped us along the way. Thank you to Herb Chambers Honda in Boston for a wonderful car buying experience. -Jillian

Sandra Stonebraker

In a profession where I've dealt with a lot of slimy people who are trying to up-charge me as much as possible/treat condescendingly because I'm a younger female shopper, I found everyone at Herb Chambers lovely! Jose was completely honest about all the additional fees and total cost. Whereas other dealers quoted me one price then claimed thousands of dollars of additional fees, he was straightforward and honest about the cost of the car. He treated me as an equal even over the phone, and genuinely wanted to get me the best deal possible.

Angela Alwine

Over 15 years & 3 vehicles bought + regularly serviced there, Herb Chambers Honda is Excellent!! They provide proactive (not pushy) recommendations about maintenance and safety, as well as fair pricing, which we researched if needed. Customer Service is top notch! Technicians will help answer questions too. Highly recommend them...

mandy lee

Excellent service, great atmosphere and Manny was our salesman and he was phenomenal. Sat with us patiently explaining the whole process and providing us with every small detail. Recommend him and this dealership! Walking away happy and with a smile :)!

Gissel Chalas

We really like this place. Marvin has excellent customer service skills and he is super professional and made our experience buying a car very easy. I would recommend this place.

Ashesh Shah

By far the best dealership and the best service and staff

Amanda A

Great customer focus. Really listened to my needs/wants and they got straight to the point when closing the deal. Financing was a piece of cake and my car was ready for pick up 2 days after purchase!

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