Reviews of Jim Ellis Automotive Group. (Car Dealer) in Atlanta (Georgia).

Jim Ellis Automotive Group

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349 Comments

Car dealer

Car dealer

5901 Peachtree Blvd, Atlanta, GA 30341, United States

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Information of Jim Ellis Automotive Group, Car dealer in Atlanta (Georgia)

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Reviews of Jim Ellis Automotive Group

D Hutch

Ordered some rims for my husband's car and stop by to pick them up to be installed at Firestone. Good customer service and the attendant helped me put them in my car.

Gene Morgan

Alex and the sales team are GREAT! I just bought a VW ID.4 from them and they made the experience so pleasant because I would rather slide, naked, down a razor blade into a bay of boiling turpentine than to go to a car dealership and buy a car. The car is great the staff is great and I couldn’t be happier!

L Dorsey

Mr Malcolm was very friendly and initiated the excellent service I received. I came prepared to wait but I was pleasantly surprised. I can honestly say having my car serviced was a positive experience and that's why I'm willing to drive across town to this location. 🤓 …

Harmeet Gill

Thanks to Arthur Pigford & the team for making the Shelby GT350's deal seamless - he answered all my queries prompty, prepped up the car before arrival, and had all the details squared away with finance for easy in/out. I was done with signing all the documents, drives, inspections, etc. Within 90 mins. Would def. Recommend this dealership to family and friends. 100/100

dane phinazee

They are like family here. Our service advisor, Chris, is the best. Always have a great experience with Chris.

Tyrone Phillips

Heard a lot of good things about this dealership. So I need a new key fob for my truck. Called yesterday and checked to make sure they had the fob. Made the appointment and was scheduled for today. Was told that it would only take in hour to due. I didn't get a key cut. I was at the business 15 mins before my appointment. It took 2 1/2 hours to program this key fob. Let's get better with the time it takes to get customer's in and out. Thank you for the service.

W ariyo

Quick turnaround for service + the service technician sent a great video to update me about my vehicle service

Rav Mohapatra

The best service center in the Greater Atlanta Area. It’s a far drive for me but well worth it. The sales staff are also very professional, knowledgeable, and friendly

Joe Borrillo

The sales associates are standard for the industry. It is a place to buy a specific car that you’re looking for. The associate who helped us buy our car was very kind, knowledgeable, and helpful, and he doesn’t fit the “car salesperson” stereotype. This was evident as a number of other stereotypical ones poked fun at him in front of customers like they were a bunch of meat-head high school jocks in a locker room. They were extremely unprofessional. The service department is inconsistent. There are a few members who have also been very kind and helpful and a few more who obviously don’t want to be there. The problem is I get a new person every time I go. They do provide a ride home (and back to the dealer) since this is our only car; which is very helpful. But ultimately they all push extra services that aren’t covered (that I could easily do myself) for a premium charge. The biggest reason we chose this dealership was the warranty and it’s the closest Hyundai dealership to our home. It’s as simple as that. Had we decided on a different brand of car, we would have gone somewhere else.

Ms. Brandy

My daughter bought a beautiful car and the process was not as long as expected.

Ryan H

Team was extremely nice. Went in for an oil change and just a look over. Car is definitely more responsive now they even rinsed all the road debris off of the car so she can shine when we leave the lot. Thanks guys!

Bryan McMahon

Couldn't be more pleased with the professionals at this dealership. That we brought home this little beauty. Go see Rochelle!!!!

Christopher Lowry

Very smooth process and everyone I dealt with was very helpful. Shout-out to Daniel Kidd, Rigo, and Andy!

Tadhisar Abuja

Love this place. My second time visiting. Did alignment check. And it was perfect. Also oil change and tire rotation service. Car washed complimentary. Thanks to my service advisor. Loan Pham. She also managed to schedule me in for this emergency visit early morning. Great customer service experience overall. Thank you JIM ELLIS. Trust they will do it right the first time.

barbara hubschman

As a woman alone walking into a car dealership the experience can be either condescending or professional. In the last year I have had both. But KUDOS to Wesley Ellis(@wellis) and Brian Spaner at Audi Atlanta for being respectful, listening and not assuming my level of knowledge or technical abilities. Job well done & thank you!

Atul Gaikwad

It's was pleasent experience, I was looking to sell my 2012 Hyundai Elantra, it was so smooth and fastest selling car experience beyond expectations. Staff is so cooperative and helpful, Brianna Murray was coordinating and hot the best deal, way better than CarMax and other competitors. I highly recommend this for people who are planning to sell car. It was less than 2 hours to get my check.

Wilson Meets World

I wish I could give 6 stars!!Best experience ever!!! Hilda was our salesperson and she was amazing! She worked with us every step of the way to make sure that we got the BEST deal possible! The process was convienient, all the staff were friendly, and they treated us like family!!!!! I will refer everyone I know to this dealership!!!!

Michael Phillips

So i took my car to get service that is when i was met by a service representative by the name Jonathan. I would never forget the great service he provided me. To the point i still remember his name. He help with everything i needed even gave me pointers on what i might need in the future. He provided me more information than any other dealership i ever went to. I just want to say thank you Jonathan i will see you soon go tom brady.

Queen

Megan in the service department single changed my view of this dealership. I had a horrible experience with the greeter in the service department and then I was assigned to Megan and it was like going from hell to heaven. She exceeded my expectations and I wish everyone could experience the level of customer service I received.

Thomas

Great service department, service advisor Elise is great!

Raj Dayal

Purchased a certified preowned Audi Q7 from Jim Ellis Audi. I would highly recommend this dealership. Excellent sales experience from sales associate Rohail Siddiqi. He made sure we were totally satisfied with the purchase and correct any minor issues. The service and sales work seamless together. Great team work with the customer I mind at all times. Thank you!!!

Jeffrey Maurer

Nice and knowledgeable staff. Fast and efficient!!

Quinn Nash

The employees know their vehicles and we’re very gracious in helping me search for the right car. Thanks.

Susan M.

Been going here for 8 years! The Service Dept. Is great. Efficient + friendly. I feel like part of the family. Kudos to, Bruce, my go to Service Rep. who makes me feel like he really cares about me and my automobile! Since I am a senior, all of the above are important to me!

Chandresh Ladva

Year after year, I come to this spot to get my VW maintained. The service staff are top notch, the facilities are comfortable for a wait. Leo's been tending to my car's needs for years. He's transparent, professional, and open to explaining what's due or can wait. One of the nicer things is the media waiting room, which has a large screen and reclining seats while waiting for your car. It's a little worse for wear(controls don't work in some spots), but is still a quiet spot to work comfortably.

ricky saxton

Awesome experience for a change thank you Mr. Marcus Johnson I send my neighbors to you

Sonja Brown

Wonderful people in every one of the dealerships!

Alexandru

Very prompt, professional, and transparent service. No pressure at all

Gaston LeGume

I bought my F-150 from Sandy Springs Jim Ellis. The internet counselor, Farrah Newar, was very helpful, patient, and followed through and stayed with me throughout the process. I really appreciate the dealership, location, service, and overall friendly experience. I got a good deal with me, and their finance department, Rod Talbert, got me in and out in under an hour. Overall, thank y'all. Job well done.

Natasha Baker

Very nice friendly environment! I just want to say thanks to all the mechanics and my service advisor Lionel they made Sure the problem with my car was fixed! I recommend this place and the waiting is clean and somebody walk around like every 30 mins to sanitize. I definitely will be coming here for all my repairs!

Vic C

Usually they are very good but this time they dropped the ball. Was told that they had the parts to fix my car. The one key part they did not have is on back order and it is made in Germany. The other thing that didn't quite sit right with me was I was there from 9am till 4:30 pm but wasn't told until after noon that it would be ready around 4. The guy offered a car but I really didn't want to deal with PIB traffic going home and then coming back and going home again.

w4rlord117

Overall I am a big fan of this dealer, in short they carry themselves well and are a pleasure to deal with. The Positive: Salesmen are not pushy at all, a stark contrast to the Toyota dealer across the street. Here at the Mazda dealer they will show you around and answer any questions you can come up with to the best of their ability. The parts/service department is by far one of the best I have experienced. Ive managed on multiple occasions to go in and buy a part for my 1986 RX7, also had it serviced here a few times. The staff is knowledgeable on the old cars, and is able to provide excellent service because of that. Their excellence here must only elude to what they can do with a car made this millennium. The Negative: Parking is limited at best. There are only about 5(?) spaces out front for customers to park in. This is made worse by the fact that they are pretty tight spots that are hard to get in and out of. Staff: 5/5 Building and lot: 3/5 Average: 4/5

Keydra Holton

I've always dreaded going to car dealerships and sales people. I just left Jim Ellis Audi in Marietta and I have to admit that Vince Fabre is amazing!! He was upfront and honest and worked to get me the best deal. I was so pleased with my decision to purchase from Jim Ellis today. This had to be the most relaxed and calm car buying experience that I have ever had. Vince and the staff made my experience feel effortless. I felt like I was meeting up with old friends. I would definitely recommend Vince Fabre and Jim Ellis to anyone in the market for a vehicle.

Erik Castillo

Felt no pressure and the staff was quick on their feet. The reason I didn't proceed to purchase here was that the model and combination I want is hard to find. Update: bought a car here ad had a great experience.

Peter gab

Car dealerships are not exactly the type of business I would ever recommend since they all play the same game. But I don’t have anything negative to say.

Saunders Real Estate Photography

The easiest experience possible! I can't thank Jessica enough. This is the 2nd car we have purchased from Jim Ellis in 6 months.

Geert Van Limbergen

The shop and waiting area are pretty nice. Cars and maintenance are too expensive. Prices compared to Europe are about 40% higher. Getting a free loaner does not compensate for that extra cost. Sales department is pretty pushy when they know that you want to buy a new car. Trade in prices are way too low as well. I understand that they need to make money but if you see how much they give for an old vehicle and what sell it for... they want to make a little too much profit on you. All and all a good service but everything else need to improve for customers!

YT shadow G V2

My daughter Zakkiyya Goff drove off with a brand new car. She Loves it 🤩 …

C H

They took great care of me today. I had top notch service from Steve. Thank you for a smooth transaction and wonderful service!!!

Michael Olden

I had the benefit of observing the Jim Ellis product review competition held October 27th. Courtland Howard from the Audi Atlanta store delivered the smoothest most convincing presentation of the contestants. As a client you will want to seek her out to feel engaged and part of the purchasing experience. Her dialog brought me along with her on a journey and her explanation highlighted points with amazing clarity.

Luis Ortega

Awesome experience buying a car here. The staff was great and you got to work for the your deal. But at least it was pleasant negotiating here not like other dealers. Ask for Chuck what a great guy.

Ashok Guru

Very courteous and nice people. You will enjoy your experience with them.

Paige G.

The service here has always been good, but their wait time can be a little excessive even if you have an early morning appointment. Also, I’ve had two instances where my car has been serviced and then a short while later I have to have something else done. First time it was something they cleared as good. Second time they said it was same issue, but different location. Overall, they are ok.

Symone Jimenez

Favorite car dealership. We got our cars from here and don’t plan on stopping. It’s the place to go when you need a car. Amazing service and they do try to help you as much as they can. So you can leave going him happy. All the times we visit, we thought we weren’t going to leave with a car but every time we visit. A car was added to the family.

Daniel Henry

The Jim Ellis Automotive Group is the most professional people in the Auto industry! I went to Thornton Hyundai and got the worst service ever matter fact they messed up my automatic transmission Park sensor! All the work that I had performed on my 2013 Hyundai Sonata 2.0 T was covered under factory extended warranty! Mike in service took care of me and I walked out of the dealer with a zero balance due. My car is right and I am one happy customer for life!

Rick Farris

I've bought 3 cars here now. Have an 11 year relationship with sales and service here on the Hyundai lot as well as the Audi folks (though haven't purchased an Audi... yet). Certain that all of the Jim Ellis family of dealers are great. Highly recommend.

Kim B (Flipping your Palate)

Great location for your next veh. ASK FOR SHANNON

Brenda pace

Still the best in all years I have been buying cars. I always take my cars back to dealerships fir service no matter what and their service department is the best. But nore important Jim Ellis and family are totally involved in all their dealerships and available to their customers!! A huge plus when you purchase a car!! Never buy a car if you can't have access to the owners, you will be surprise how important that is to you in more ways than one!! Encourage you to check out his dealerships before you purchase a car any where else!! I will always come back to Atlanta to Jim Ellis for my car purchases no matter where I live!! That's how happy I am with them!!!

Nathan Browning

As someone in sales, I appreciate the attention to detail here! I worked with Sam and he took care of us and blew all of the dealerships that we had worked with so far OUT OF THE WATER! Don't miss out.

Jason Rabon

The Service Advisor Mike Ennis was amazing. He was very professional and helpful. He kept me in the loop while my wife's car was getting some work done. I was able to keep working from the dealership during these crazy times.. Great Job Mike!!

Joseph Dispenza Jr

Matt is my service advisor. He always treats me well and tells me what I really need and doesn't try to convince me to do service that I don't really need. Great advisor!

James Blaesing

The service department here is top notch. Never had to wait to talk with someone when I first walk in. The staff is kind and courteous and the lobby/waiting area is clean. I've yet to have a bad experience with service department and I hope they continue to keep up the great work.

Samuel Williams

Nice employees, but service took too long for a single tire and way over priced I would comeback if I was in a pinch, but it wasn't ideal if your in a hurry

Jake Newsom

I LOVE JIM ELLIS!! I've been to 3 of there top dealerships and came out happy! They have great staff, great prices, and an amazing selection of cars. I got the chance to sit in a Porsche, 505 hp Alfa Romeo, and two Mazeratis! I've heard there popular but I know why now! If I need a car and a Jim Ellis is near I'm going there first. Jim Ellis you have a great company and I look forward to purchasing vehicles from your dealerships!

James Milton

This is my 2nd vehicle from Jim Ellis. Make sure you find Chris Lee to be your SERVICE ADVISOR. He will take care of you and your car.

Alayna M

Awesome service every time. I needed a battery for rhe key fob to my Camaro and it was almost closing time. I went to the parts department, asked for what I needed and they changed the battery for me without makingme feel rushed. I was asked to make sure it worked properly before taking my card out so I went back through the service bsy, through the lobby and to my car and it was perfect. Thank you as always for the outstanding service

JenFang Tsai

It was pleasure to work with our sales consultant, Myles Tipley. We didn’t feel rushed and pressured, he was courteous and professional. We are satisfied with our experience at Jim Ellis VW.

Shantise Gibbons

I love coming here my guys in the Service department gets me right every time

Tryggvi Tryggsson

All Jim Ellis staff seem to be very helpful and wonderful. Like they arent just trying to get you to spend money, but more like a friend who works for the company would treat you. I highly recommend Jim Ellis!

Camisha James

Very fast service! Employees very professional

Larry Thigpen

Not you typical dealership. Courteous and professional service. Thoroughly explained all options.....good and bad. I highly recommend this dealership.

Yolander Williams

Everyone was very helpful honest and showed me 100% customer service. I would recommend my friends and family. I Loved my visit here. I recommend you go to their location. Used car salesman Sterion.

Big Willie

Great customer service, they're not going to recommend service you don't need

Delroy McFarlane

Monique Davis @ at the loaner desk. She was extremely helpful very patient considerate of my time she really made it a positive experience unlike the last experience I had.

Kathy Huskins

The service department needs someone JUST to field calls and answer simple questions. The answering service should not be off sight and so far away from the service department. Stop using the excuse of "they're too busy" at the service department to answer the phone for simple questions, PLEASE? AND, return calls in a timely manner!!

Grant Eshback

Wonderful experience! I just went in to look at a car there, and Reggie Stagmaier was super professional, and not pushy at all. Spoke to the manager there as well, and he was just as friendly. I'd recommend these guys!

Heather Smith

I've always gotten great service here. Whether it's for something basic like an oil change or something major. They keep you up to date with what's going on with your car via text which is nice.

Marshaun West

The service team here is excellent. There work is great but the thing that sets them apart is the communication skills. I never felt like I was going to over pay for anything and they stayed in contact with me via text.

Andrea Johnson-Roach

They're always courteous and if they have what you need and even the wait time is not long for your parts or service really enjoyed coming here have done so several times for parts and service really great It's worth it

Sissy Whitley Carter

I live in N.C was visiting my son. My truck broke down and they fixed it quick. Very good service and friendly. I would tell everyone to go there. Thank you so very much.

Isaac Cady

I dunno if I could ever give a dealership 5 stars, but Jim Ellis gives fair prices and friendly service. The typical dealer tactics, such as negotiating payments over price still apply, but it never felt like they were swindling me. I leased a Mazda 3 5-door from them in 2009 and was satisfied. I returned just this past Saturday to buy a 2015 Mazda 3s GT 5-door with 41K miles. It was $16,700 before tax and extended warranties and the paint and body protection, all of which raised the price to $18,280. They offered 4.9% 72-month financing (~$23K if I take that long to pay it off), which wasn’t fantastic, but I intend to play it off in a few months, anyway. They kept insisting that it was better for them to do financing over all cash, even if I paid it all off the first payment. I think they get some kind of kick-back from their bank (Bank of America). Again, I don’t think I got a steal, but a fair deal on a great car with a warranty that covers almost everything for 5 years—the scheduled maintenance alone should make it worth it in that time. I could have shopped around and found a better deal or a car with less mileage, but this was exactly the car I wanted within my budget.

Josh Rubinstein

I am extremely happy with my purchase and how they treated me as a customer. Thank you to Jake! I highly recommend

Chana Whetstone

Customer service in the service department is awesome. The waiting area is clean, cool, and nice. The area is open enough to social distance. They are taking precautions for safety of their health and yours. They also offered us a drink today as well. Thanks Jim Ellis!!!!🙂 …

Karen Grissom

Went in for routine service. Staff greeted us right away. Didn't have to wait for long for them to complete what we needed.

Babus Love

The sales associate took the time out of their busy day to talk to my nephews about their car.Thanks Arthur!

John Coe

Really really awesome experience they're very well staffed they're taking temperature before you enter they have a mask if you need one the service is excellent excellent service and quick

Thomas Ha

After another dealership left me hanging, they were able to fit me in during a busy morning and still gave me a free thorough wash. Great job!

T Charlene Edwards

Good customer service, smiling faces and a nice assortment of beverages to select from as you wait for repairs to be completed.

SEO & Biz Hub

I thought my engine was gone due to the symptoms the car was experiencing like the recall stated. I was depressed but Jim Ellis got me right. A.G. is the best. He was helping me every step of the way.

durell barber

Great first service on new Trailblazer LS. Reall nice and courteous staff got me in and out quickly. Also performed recalls while i was there.

Charles Smalls

Went there to have my vehicle serviced. Always friendly and courteous timely service; if you have a scheduled appointment.

James L. Reynolds

Great service and attention to detail clean up after the work was completed

T N L

Hi Jim, Young Thug, a world famous rapper, mentioned you in a song off of his newest album "Slime Language 2" the song is called Ski and your name comes up in the beginning. You should give it a listen, it's a great song and Young Thug clearly loves your car dealership.

Paula Aroz

Feroze and Sam were very helpful and went above and beyond to ensure we got the best deal possible!

Jack Sarfaty

Awesome people. We really enjoyed going there and having their help in purchasing our newest vehicle. I highly recommend them, particularly our salesman, Roosevelt.

Houston Hinton

A great crew, vehicle selection, and clean facility. Friendly and professional staff employed there.

Vena Lougher

Got my recall part replace on my car. Took a big longer than planned. Had my temp checked upon entering and everyone wore masks and maintained social distance. Everyone was very nice.

Robert Moore

I allowed more time than needed because of Atlanta's awful traffic and arrived nearly 30 minutes early. I didn't have to wait for my appointment for the work to start. The work was completed without delay while I used the guest Wi-Fi to continue working on my job.

Zeke Watkins

I took my car in to get a recall completed..... Not only did they fix the defect, they washed and vacuumed my car...... GREAT SER VICE and friendly people. I highly recommend.

Oladotun Akinnubi

Got my Hyundai 2012 parts here after several search at different auto shops. Excellent customer service

Jacqueline David

Great customer service overall the best dealership and Service Center I ever been

Andy Hopper

I have been a loyal customer since 2011. The service staff at Jim Ellis have always taken great care of my Sonata (which I bought from this dealership), and the car still runs like new.

Vernon Middleton

Always get and fast service. I feel confident about my vehicle everytime I leave.

Daniel Ray

Great dealership with a wonderfulky staffed parts department that was able to get me the all weather floormats that I needed for my 2019 Spark. Even if I had to drive 33 miles from my hometown of Buford.

derrick fowler

Very professional and courteous. Other than the cost of my repair which nobody loves to hear.

Kel Ringer

Went in for maintenance. Had me out in an hour and a half. Efficient service and excellent customer service.

Gary Orlin

Always been treated well by all that work there. Never felt any pressure to buy, just that they wanted to see if they could help me with my needs.

J Parks

Great place for service customer service is unbelievable always sevice with a smile. Very special Thanks to Rafael Mateo for being an awesome service advisor would highly recommend him if you need an service advisor at JimEllis Mazda...

Joe Della Vecchia

A nice selection of cars. This place is normally busy. Repairs get done in a timely manner.

Josh York

This place is top notch! Nate Williams helped us and was the epitome of professional and courteous. Great buying experience and not at all pushy.

Jack Getz

Good service and care for the customer. Got a great deal on my hot new Malibu too.

Just Jai Jackson

Great First Experience! The entire team/staff were most helpful, knowledgeable and polite. We would definitely do business again with Jim Ellis and recommend others.

Gabriel Mann

Excellent Family owned dealerships! I've purchased three vehicles from them over the years. Each time was a great experience.

Lando W.

Great experience!! Nice, professional people who respect and treat their clients like friends/family. Thanks Ervin and Lorenzo.

Robin Wharton

The service department here is just remarkably efficient, courteous, and competent.

denevia byrd

Been getting my car serviced here for a while. I always have a fast and pleasant experience!

Zyerus M

I take my car here all the time when I need something done and they don't disappoint.

Mehdi Rashidi

Great service, nice sales people ,not pushy

Tom Hill

Always a pleasure dealing with Jim Ellis. Buying a car or getting service u won't be dissapointed !!! Huge selection of cars and trucks !!!

Hasnat Tahir

Satisfied with the car servicing. Also, they have a great waiting area with recliners. The staff were good too.

Ashish Gogia

I love this dealership. The sales are very relaxed and seek to understand what I want in a ride. I have walked in before without appointment and they are always pleased to assist. If you want an Audi or a car, come to Jim Ellis for sure

Dexter Welch (Dex)

This is a one stop shop dealership group honestly, anyone should be able to find a vehicle to their likings within the group basically.

George H. Heart

They did an outstanding job for me in their service department! Highly recommend!

Will Huizenga

Very pleased with getting my car repaired here. Only thing I would recommend is more outlets in the waiting area so my computer doesn't run it off batteries.

Mike Leone

Very customer-oriented - great service!

L. msprettygeorgia

Thanks to James (Service Manager) for EXCEEDING GREAT CUSTOMER SERVICE and going the extra step!

Marcus Anderson

Very professional, they sale service before they sale cars. Highly recommend them for your car needs.

Harry Montanez

Great service. They are following CDC's recommendations to keep safer environments for employees and customers. The service was fast and efficient.

John Sadler

Took my car in for service and ran into a little problem when I received my car. Things happen but it's how a dealership handles the issue is what matters. They promptly took responsibility for the issue, offered a rental car which I turned down because I have a spare but the response to the issue was outstanding and I was very pleased. Shout out to the service manager who was friendly and extremely helpful truly an asset to the service department.

Joe Masters

These guys have always taken good care of me. I'm in and out quick, and my car always comes out clean and freshly serviced.

Pascal Debo

Typical large dealer service dept : expect to pay way more and be up sold additional service

Michael Smith

Nice people, hands down. I would not hesitate to shop there first.

Johnnyomd

Nice dealership- I've gotten my last 2-3 cars here

D Phillips

Great service department! Vladimir was very polite and helpful! Highly recommend!

Grant Hutton

Couldn't be a nicer crew working here. It's great dropping off your car for service (which they've always done fantastic with) and having the person you leave your keys with know you by first name, and seem genuinely excited to help you out! Nothing but great things to say! Make sure if you need a loaner to schedule maintenance ahead a week or two.

Thomas Gorski

First time at this particular Audi dealership. Just stopped in for an oil change - the people and the place couldn’t have been better. Shout out to Jovon for providing the best service experience I’ve ever had at a dealership.

Jack Don

From the day 01,staff of Jim Ellis Mcdonough gave me priority for me and for my truck.Great service,kind and sincere on their business.Thank you and May God Bless.

Jeremiah Harris

My experience I've been coming for years. My service advisor I never seen her before. Her customer social skills it is a hundred Stars rating thank Sueann Turano you for your service it was the best ever i had since I've been coming to Jim Ellis thanks Jim Ellis so providing great customer service

Kathy Tomaschik

Only place I've taken my Hyundai to for all service and repair needs. Great service every time.

Chris Aldridge

They consistently provide above average customer service.

James Moore

Great service! First class repair shop!

Johnny Richardson

Stopped by on a humble and everyone has been really nice and engaging. Considering a vehicle purchase.

Steve Choo

Great salesperson, Great prices

Kimberly Nichelle Hardy

I always have a good experience. My service rep-Eddie King always make sure I will be safe on the road. Keep up the good work.

Yvonne Fuller

Good oil change, wait entirely too long, especially since we had an appointment but had to wait 2 hours to be seen, then another hour. Too much time

Therisa Holcomb

Everyone was so kind and helpful, love the friendly Ness, that's why I bought both my vehicles there, thanks again Jim Ellis

Gerald Chapman

Fast and efficient service. Staff is very respectful.

Deborah Burkett

Great customer service always helpful and polite

Paula Ford

This is my dealer of choice. Nice, friendly people with great service.

John Bennett

Nice salesmen that do not pressure you. Never bought a car here but the browsing experience is worth the 5 star rating.

Jonathan Shaffer

Chani at the Audi dealership is the G.O.A.T. bought a new car in about 3 hours for a great deal.

William Boddie

The service manager was very professional and provided sound advice, and service met expectations.. Had to return due to an unexpected tire issue. Although a replacement tire was not available, the experience was good. Will return.

Ankit Thapa

Good customer service. Associate here are really wise and helpful.

Bob White

Took good care of my vehicle in a timely manner.

Randy Stephenson

This has GOT to be the BEST dealership ever. Always kind, courteous, and knowledgeable. I just wish they had a Cadillac store

Grey Morris

Excellent service and accommodation if you need to drop your car off

Steven Williams

A 5 star experience top notch service and parts

fiasco 1985

Great place overall. Everyone is professional and friendly. Definitely my preferred dealership for my next vehicle.

Susan Scallan

I had two tire blowouts and the Hyundai road service brought me there. I had a long wait but it was already late and they stayed to fix me up. I was surprised the tire pricing was competitive.

TREANNA STEWART

Still working on my car but customer service was great.

Keeley M Carter

I choose to get service done here rather than the dealership where I bought my car years ago. Rafael is a first class customer representative.

mariah duncan

Great place and great people ask for Don Wood he is the best!

Taylor Gunter

I came here for an oil change and it took forever. I thought oil changes were supposed to be fast.

John Beule

John in service is the best. he takes care of his customers and he respects everybody

Terry TM

Rafael Mateo always ensures that ensures that everything is done correctly and that I'm happy with the services provided. He follows up with me and keeps me updated whenever my car is there for service or repairs.

Sara Smith

Super clean lobby, friendly staff, and quick service. I was told it would be 1.5 hrs when I scheduled the appointment, but the work was finished in less than an hour.

Lance Davis

As a driver this place is extremely difficult to deliver too. However the employees are super helpful

Jeff Burger

The service experience here is, and has always been top notch. I always feel important to them.

Jason Luster Sr

Excellent service working with Charles Prayor been great which makes it less frustrating being without transportation and handling all my needs with speedy responses.

Gloria Dyer

They do good work on your car

Rob Lalonde

Buying a vehicle can be stressful. Jim Ellis takes that away. Amazing service during and after the sell.

Abdullah alamri

Again I had my car service appointment with Rafeal. Fast and good as always. Thanks 👍👍 …

Kevin Desai

Went for 20k service. Ryan was excellent in answering all my questions. Got a free shuttle back to work after dropping of the car. Received an email and text with invoice saying the car was ready. Smooth experience.

Da luvly 1

I drive from Gainesville to bring my car here. The customer service is impeccable and my service advisor Mark is absolutely the best.

James Kennedy

Have had positive experiences thus far using the collision center and vw service center. Only dislike was they estimated 2 hours for service + recall, ended up being closer to 5 and no courtesy car was offered.... Not the end of the world bc I had a friend pick me up and take me back.

george wescott

This was one of the very best experiences that I have had buying anything. Called in got Nate Harvey, he did everything I asked, we talked and text. He did an exceptional job! John in Finance was equally (brilliant) As they say in England. No wonder the dealership is in the top 10 in the nation.

Josh Wittenberg

Places fantastic. If you're buying a used car or a new car you got to ask for this guy named Ernie. He will not upsell you

TeKirah Williams

Ask for Juan! He's so the most useful , understanding and engaged salesman there .

Lily sauceda

Great customer service ( Gabriela Rodriguez)

Ben Nicolls

Ladies and gentlemen here HUSTLED to make me a great deal. Couldn't be happier.

Rayburn Pharr

The representative Myles was awesome and attentive to our every need and most knowledgeable ever.

Sylver Chavez

What's with needing a vin number for a common part. That irritated me but this seems to be the norm. Be ready to wait a few for parts to notice you're there.

Anthony Butts

This place is struggling like so many other businesses, however I do think they are trying to figure it out

Richard Folea

Sold car here. Fair price and easy to do.

Evette Hammond

Excellent services Terence was great he always gives me great services

Jihoon Yim

They got history. since 1971. good location. good people work there.

Steve Grainger

Great service, now offers free Lyft ride within 10 miles!

Blue Mercury

Stellar Service, extremely personable and will work with you to get you the car you need

Jeff McCormack

Great customer service, received loaner car while waiting for service parts to arrive, high quality Mazda maintenance and repair service.

Jeffery Williams

My experience with jim Ellis was superb the staff is very polite and considerate especially Mr. MANKALO thanks Jim ellis.

Tony Nellis

Great service, very professional staff.

GundeeOSU

Excellent service and a smooth buying experience. Will buy from Jim Ellis again in a minute!

April Lewis

Love Jim Ellis Auto best customer service!

Robert Mickey

We brought a car in for service, and discovered that some of the services were more expensive (60% more) than other places. The atmosphere however upholds an upscale get what you pay for vibe. I just feel as though I should be able to get all the information from one counter. The service rep would say and point to the counter across the beautifully paved five star feel driveway and say "you have to ask them. I wanted to pick up his phone and call over to show him how upscale expensive service is done.

serena robertson

Great service, great prices, super friendly! They provided the best car buying experience!

george kritko

If your going to buy a Chevy, best place to do it...

Jharmaine Jharmaine

Very nice people work there.

Roxxi Carrol

Omg so super nice and helpful on anything that comes to mind

Jeff Levene

I didn't buy either of our 2 Mazdas from them, but when they need a dealer service, I take them to Jim Ellis. They know what they're doing.

Archie Bostic

Salesman Darrow was very educated on electric cars they have in stock. A lot better than GM dealers

Shawn Presbery

Service was awesome done me and my car right.

Ms Amanda Anderson Breed

Always thorough service with well equipped waiting area. A bit pricey as most dealerships service centers are but being regular customers, we receive gift coupons and the service reps are happy to help. John Anderson gets an A+!!

T Hornsby

We were on vacation when the check engine light came on. What seemed like a disaster was made great by Jim Ellis crew. Thinking we would have to get a rental to get home then come back for the car, they were able to rush getting us fixed and back on the road.

Bill Johns

I have not purchased a new vehicle but if I do it will be here. The people are very nice and I did not feel pressured.

MATT

Best place around. Great people.

Danny Milstead

Excellent car store. Best service I’ve ever had in my 67 years.

Lynne Loosier

The key to my car broke and I panicked. The staff at Jim Ellis laid my fears to rest. I appreciate how they took care of me and my problem.

Lisa Williams

Mark was my new Service Advisor, he was informative and very Professional, Great Job Mark. And of course Ms.Elise is always Amazing and Vladimir. AWESOME STAFF

Alba Núñez

Knowledgeable staff, great deals in the loyalty program.

Jonathan Camp

Fixed my car quickly and got us back on the road

Carmen JVA

Team Audi continues to go above and beyond! Got my car back in October and Davian still answers my questions (that I could probably find in the manual lol) and treats me with the same respect and consideration as day 1. Grateful.

John Wilson

The Jim Ellis Mazda dealership offered me a good deal. The SUV I wanted was over my budget.

Sujith Mangalathu

I and my friend visited this store to buy a car. The leasing consultant Gerald Williams is helpful and made the buying process so smooth.

Brenda

Mr. Perry was kind, friendly and professional. It was a great experience.

Brittany Sheppard

I purposely get my car serviced with the Jim Ellis team because of their great service and complimentary car wash 😊 …

Bruce Sullivan

Found a car we liked and Marco & his sales manager made it fit our budget.

Sergio Ambrosi

They honor what they tell you and take care of problems quickly and efficiently

Eden Kidane

Keny was awesome...

timmy morton

Service Advisor William Is Very Help...And Goes Out Of His Way To Please Customers

Jaclyn Colo

Good service, friendly people. Free coffee.

Joseph Lombardi

Always have had outstanding service

Cammie Tysver

Bought our second car from this dealership. Courtlin provided us an excellent experience.

Glenn Simmons

Easiest car buying experience I've ever been involved in. Dwight and Blake are top-notch

Stan Johnson

Always good. Take a slice a pizza you're fine

Menace Ryda

Fast service. I gave a low star rating because not everyone was friendly...most were though.

Quan Kimbrough

Great friendly and fast service

Bernadine Cropp

Friendly, Professional and Awesome Group of individuals. From the salesmen (DC Callins) to finance (D Lighten). Thanks for everything!

mark harry

Nice friendly very helpful people

Chris Shinpaugh

Rob was very personable and works hard to get you the best deal.

Kelli D

Came in with minor issue and the fixed with no fuss! Thank you!

Alexis Great

Great service! I'm a service person, good service makes the difference in every business.

Brandon Robinson

For repairs, car maintenance and peace of mind, I would recommend JimEllis Mazda. It's the only place to go for Mazda needs.

Theresa McDowell

Good group of service technicians!

Clark Dubin

Excellent service advisor Will Williams.

Knolan Smith

Have been a part of an Audi and a Hyundai purchase. Jim is serious about having his customers treated well and fairly, would buy vehicles from this group again

Keith M

Always take good care of you!

Darlene

Bruce was my advisor. I was there for routine maintenance. Bruce snd his team was awesome. Quick service and very friendly.

Chadwick Murchison

Very helpful and didn't push me to buy.

rmusicjunkie

got me in.. kept me informed of the process. Vladimir is always amazing. such a great attitude :)

C.M. Jordan

Collision center fixed my car, did an awesome job.

DD O

Always super service with a smile !

Ezequiel Rostro

Very nice people and cars

Jorgito Perez.

They are very professional and they are doing a really good job

Randy Romero

Wife and daughter both drive Hyundai vehicles. Great service every time at Jim Ellis Hyundai.

Thomas Boynton

great service. very attentive.

Victoria Chappell

Great dealership they really worked with me, Mario my salesman was the best

Jason Smith

I went for the $69.99 synthetic oil change. Three stars because it was a good deal and my oil was indeed changed. Downside was the wait. Took a couple hours. Went to make a cellular call 25 minutes after arrival and my phone connected to Bluetooth because my car was still running in the drop off area. Wi-Fi is spotty in the waiting area and not conducive to doing work from a laptop while waiting. Staff is friendly and did move my car when I pointed out it had been sitting running for 25 minutes. Free car wash was decent.

Nicos Harvey

They do a great job. I take my Buick to get serviced there alot!

Dianne Farley

Best place to buy a car. Ask for Paloma, an amazing sell woman.

Richard Cohen

Great salesman named Michael Cook. All done painlessly and easily. No BS.

Pete Graham

Waited for car to be serviced in comfortable customer waiting area that includes cafe.

Stefanie Bowers

Parking space is horrible but the selection is plentiful. The people are helpful but busy

Raymond Wages

Eddie Thornton is the person to see. Attention to detail and friendly service in buying my new car!

Genny Scott

Jovan provided great customer service an informed me of the status of vehicle maintenance. Also a pleasure talking to the best receptiontist Claudiett Raymond. Great customer service skills...

Donna Boone

love Mike Ennis and the service crew always taking care of me and making me feel like family!

RJ HARMON

Good experience. Ended up buying a Jeep. Ask for Jeff.

Bruce Barber

Go to Hyundai/Genesis and see Mike Ennis for service work on your car. Mike has always made sure my cars are running perfectly and all recalls are done quickly.

Ruthie Carpenter

They gave truthful information about my questions.

URSULA KINSEY

JE Maserati made my day the team works well together

Scott Reeling

Best experience ever with car dealership. Audrey from internet sales is the best. Friendly, feisty and wants to please. I came down from MD to get my car. Do it, get Audrey, and get a great car!

Steven Dabbs

It took a while but they were very helpful.

matt korff

clean facilities and great customer service

jwesley ruzek

originally rating was 3 stars, but increased after good experience with Zoe Ray. Originally disappointed by poor service on my prior trip to consider buying ANOTHER Volkswagen. Waited for 15 minutes without a single person coming up to me yet I was walking around opening doors and looking at the window stickers. I thought it was going to be a repeat, even though I had reached out via the Volkswagen website. I went to the dealership looking for the person who sent me the email inviting me to come in. After doing the same thing, I called the salesman from the email again one last time....No joy.... I was walking back to my car and planning to drive to mall of Georgia Volkswagen to see if my luck would change, but it already did. Zoe came running outside to see if she could help. I related that I was looking for this salesman and she said she would find the right person. I said, Nope, I'm going to work with you. I intended to purchase a certified preowned Tiguan with low mileage and "as close to free as possible". She found me a couple of options but I didn't have the time to test drive. She took my information and said she would follow up. Long and short of it, she patiently managed my expectations, answering questions and demonstrating different trim levels. I wound up with a clear understanding of what I could and more importantly couldn't get from a used car at this time. Yes, i bought a new car and feel like I have her to thank for it.

William Gaston

Great help and solid service

eve elkins

Zoe Ray ( pronouced with a hard E ) was awesome! Made me feel like she wasn't selling me a car but simply facilitating me buying a car. She even synked my phone with my "new to me" car before I left. She respected my request for a 'do not call' and got answers for all my questions. All of the employees were welcoming and went above and beyond to make me comfortable. I even had an odd request that they humored me through, Ryan ( I think ) back in the service department was a rock star. Highly recommend you check them out!

Gene Plavnik

Facility is clean and strict relevant to Hygiene for Covid 19. The service is timely

DeLisa Farquharson

Very great service. They go above and beyond. Zoe was excellent. Will def be back

Jon Scaman

Danon Henton and his team in the service department go above and beyond!

Kenneth Haertel

Michael and Luke were great. Thanks guys

ANITA MARIE NELSON

Excellent care and service.

juan pablo giraldo tarazona

Customer service is good can’t complain good social distance policies,

Zebulon Farmer

The customer care at this facility is top notch. I drove from Grayson just to have my car serviced here after a bad experience at another dealership. I will be a loyal customer for life after Rich Trulong gave me such good customer service and kept me up to date on a regular basis. If your looking for a new car, or just need your car serviced, this is the place that will treat you and your car the best.

Ginny Ferguson

Many Happy Thanks to Phil Coleman! Phil was knowledgeable & courteous as I shopped around for my next auto. The process can be annoying but he was straight forward & I drove-out with the right car, & a fair deal. I truly look forward to buying again with my car-guy and friend Phil Coleman at Jim Ellis Auto Group.

kevin morris

Great ppl, awesome place.

Jim Colbert

Hands down, the best car buying experience I've ever had.

Frederick Carpenter

Very good service center

Mesfin Gebre

Excellent customer service.

Tamika Williams

Great customer service but the cars are pricey.

Mike Metzler

Excellent customer service. Very nice waiting area upstairs and leather recliners with TV

Karlyne Tribble

Eddie King has taken care of our SUV for over a year. He's the best at providing services.

Darlene

Allyson took great care of me! Mr. King was also great helping his teammate out at the beginning. Thank you for the great experience!

Billy Focia

Same as before, hope for quicker warranty issue.

Bill McCouch

Jake did a great job. Knowledgeable and dedicated.

Vivian Hudson

Brandon was great, going out of his way on a busy day.

Leslie Shaw

Great no pressure sales. Ask for Chuck Alderman. He is my fave!

Marcus Blackman

Service department slow to return vehicle

david mosley

Purchased 4 Chevy camaros from this location...great service

Keely Holcombe

Great people

Diana Campbell

Nicole is an awesome seller. Excellent service.

Melissa Lockhart

I love my Buick Encore! Kathy Csin and the whole team is awesome!

Susie Dimella

You can always expect the best car buying experience

Dave Coward

Routine maintenance on my Mazda. Always professional and courteous.

Mike Smith

Treated fairly and did my recall on time and for no charge.

Kat Kat

Ask for Lawrence Pardy he will take care of you no worries.

Adrian Styles

Great customer service, great invitory, friendly people. All around great experience.

Cheryl Booker

Sorry for the late review, but I've been quite busy. However I just have to give these 2 wonderful employees their proper thank you! Routine oil change, etc. Danon & Miss Charlie are Jim Ellis treasures. Always professional, courteous & knowledgeable. Jim Ellis Hyundai is a better place because of them. Thank you Danon & Miss Charlie. See you for the next maintenance. Have an awesome 2018!

Kara Casey

Blake Kenya is the best salesperson at the Jim Ellis dealership that I have ever had the pleasure to do business with. My advice is to spend your money an your time with Mr. Blake Kenya

Jeffrey Brumit

Holly the sales person is amazing and so helpful. Audi Atlanta give that lady a raise!!!

Rowell & Denise Bolling

Cati Jackson was very professional courteous and caring.

Selma Akahomen

Amazing people there just like family love them.Eddie,Mike,Gregory,and the sales department

Life with Dee Dee

As always I recieved top notch treatment and care that I've come to expect from Volvo

greyvon

This place always delivers top notch service and high quality work I'm never disappointed!

Sherry Domah

Great customer service

Ronzell Jones

AWESOME SERVICE. IRVING REYES AR JIM ELLIS BUICK IN CHAMBLEE WAS VERY AWESOME

Ann Marie Baggett

Experienced staff, efficient service, friendly and want to please

Alan Loper

Good people and service

dawn phillips

Brandon the Service Mgr. is the Best!!

Lenette LaBon

Very knowledgeable & polite staff

Ella Duwell

Nice service folk

Sherry Briggs

All very friendly and professional

Karla Johnson

Customer service is the best.

clark evans

Vladimir takes great care of me.

Chris DeLuca

Personnel very knowledgeable& courteous. All done in sufficient time. Very satisfied!!!!

Deneall Solomons

Good customer service

Stephen P

I went to the parts area to get Saab parts. They were helpful.

Marie Green

Srrvice was good but too expensive

buster C

Best place to buy an audi

David Willis

Always great service

Kiros Gebremedhin

I always got very worm well come by the parts employee.

bill bryant

Looking at new Chevys and Buicks..

Eric Mihelich

Best family dealer group in the USA

Evelyn Smith

Pricey but does quality work and focuses on tbe customer experience.

Missy Vanderbilt

Always friendly and professional.

Matt S

Great service, overpriced

J Jenkins

Service center is great

Ankita

I originally went to test drive the Hyundai Veloster but fell in love with the Kona. I got really good customer service from a sales and learning consultant by the name of Justis Mullins. Even though I didn't buy a car immediately, there was no pressure on me to purchase one immediately (I will be returning in the coming months to make a purchase).

Frankie Dubs

Dealership and the lot is clean and organized

Sterling Bridges

Excellent

Leana Carter

Very nice place and customers services Very nice.

William Campbell

Quality automotive care, and prompt and attentive customer care.

Neida Dominis

Good fast service

Denise Nance

Best dealership in Atlanta.

Yong Cho

The employees were kind and responded immediately to the needs of the customers.

Off Grid Urb

Absolutely the best Hyundai in Atlanta Area. Just an update, this continues to be the best Hyundai experience ever. The team members here are very kind and professional. The Hyundai brand is great and they make sure to have amazing people on their team. Great job Hyundai.

Yanek Michel

The appointment times and estimated service times are accurate

Terrell Vincent

GREAT SERVICE! GREAT TEAM!

Melan Weir

Clean company first time i ever seen a car company sale food breakfast.lunch.dinner.

George Pascoe

GD svc

Gary Mcconnell

Very helpful

the little alexander

My salesperson DC is wonderful, recommend him highly

Joey Uribe

People are Kind and professional every time. Philip Armstrong Always takes good care of my 2017 Mazda.

Arpeggio Bro

Always a pleasure.

Lawrence Leek

Always well coordinated and scheduled service, with a friendly team

Jae Gu

In general, I like the dealership!

Celia Griffin

Kia in the parts department was an ABSOLUTE delight!!!

Jim Varian

I was inquiring about a new GMC and had been to Hendrick GMC in Duluth previously. Unlike what I experienced at Hendrick, the guy I worked with at Jim Ellis knew his stuff about the vehicles, was very efficient and helpful, and didn't try to feed me a bunch of BS. The opposite of what I experienced at Hendrick. I ended up buying a car somewhere else but would go back to Jim Ellis again in the future.

Andy Polan

Very solid group Customer service is tops

Rick Givens

Great service.

Maj Andalibi

Great service.

Jacob Olsen

Good dealership.

Alessandro Betti

I don't know about this place. Are these people trying to sell cars or they don't care. Confusing thoughts

Princerue Rue

Rose in service is nice.

Sushant Chaudhary

Very professional and prompt

Eileen Knight

Staff is first class!

Darlene Dixon

Clean inside and out, very polite staff.

Linda Woods

Professionalism you receive

Michael Noel

Expect the best at Jim Ellis

T. A. Combre

Service is Great!!

Patricia Horton

Made a 4 hour trip to buy a Mazda Miata. We had a very nice salesman, Ed Johnson. We were treated well and made a very good deal. We are in love with our little treasure and hope to enjoy it for many years. I don't think you can go wrong dealing with this dealer and it was well worth our drive in a bad stormy day to Atlanta. Found the car on CarGurus and they honored the price advertised without any surprises. After looking for a couple months, I think we got the best deal available. I would certaintly deal with Jim Ellis again.

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