Reviews of Mercedes-Benz of Asheville. (Car Dealer) in Asheville (North Carolina).

Mercedes-Benz of Asheville

829 Reviews

365 Comments

Car dealer

Mercedes-Benz dealer

649 Airport Rd, Fletcher, NC 28732, United States

Description

Information of Mercedes-Benz of Asheville, Car dealer in Asheville (North Carolina)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Mercedes-Benz of Asheville

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Reviews of Mercedes-Benz of Asheville

Randy Tuggle

I just relocated to the Asheville area and own a new 2022 Sprinter that needed its first service. It was super easy to schedule and appointment and when I arrived, Russell was extremely attentive and professional. I was in and out in under 10 minutes. He communicated via text throughout the service and alerted me to the completion when the vehicle was ray to be picked up. Be sure to enjoy some of the amazing coffee and cuisine they offer as well. Thanks again Russell for an amazing service experience.

Mike Blackwater

My purchasing experience at M-B Asheville was 5 stars across the board. If you're in the market for a vehicle, I highly recommend Charles Thomas. Charles is knowledgeable, professional, friendly and courteous with no pressure and no hassle. He will take good care of you and I received exactly what I wanted for my trade. All of the staff members involved were amazing and helped ensure the purchasing process was smooth from start to finish. Customer service after the sale has been excellent. M-B Asheville offers too many amenities to list here, but the free airport parking is one I utilize on a regular basis.

Glen Q

The service was superb! I called for an appointment & they're able to get back to me quickly & schedule me. Nathan was very attentive to customer as I walked in ( that gesture of acknowledgement " I see you, I just can't be there right away because...is something you seldom see now) & keeps me updated with the progress of my service while I wait. The added bonus of food service was excellent! I'm going back to Asheville for it's able to service my car same day where other place I have to drop it off for same service. You can't pass up the speed of service as it saves me time & able to do other things in one day! Other staff in other areas were friendly & of course you always find that "one" that don't bring their "A" game compared to others. Overall, Nathan's wonderful service exceeds!

Crystal Pressley

We just purchased a 2019 Ford F150 from Savannah. She is very professional and helped us out with a great deal! I would highly recommend contacting her for your next purchase!

R. McDaniels

Kelly in sales is absolutely wonderful and professional. She was very helpful and just nice. It was a quick purchase. So if you need a car, ask for Kelly!!!! Todd in the finance department was awesome too. Great personality and made sure all my paperwork was correct and made sure i knew all available services offered prior to me leaving. Thank you Kelly and Todd!

Kathy Kelly

This was not my first experience with MBA but it was my first time visiting the new property. What a BEAUTIFUL place and how easy it was to check in (as usual). I went for some routine maintenance and check up. The customer lounge is phenomenal. There is a complimentary Cafe right there with a breakfast menu and a lunch menu. They have the Cafe and coffee, soft drink dispenser, ice cream in the freezer and the signature bottled water. You can see into the service shop and watch the technical work on your baby. The service advisors, Nathan and Darrell are very friendly, helpful, and knowledgeable!!! It was a pleasure to go there and allow them to take good care of your vehicle. My vehicle is getting some age on it, so I feel it best to take it to the dealership. I am not afraid to be taken advantage of as a woman at MBA. Even though it was a rainy day, the gave me a car wash!!! I LOVE ❤️ THIS PLACE!!! THANK YOU MBA for making my vehicle service such a pleasant experience. 😊

Trish Cerrone

I stopped in for an emergency as I was from out of town and about to take the 8 hour drive home when the engine light went on. The team fit me in. Darrell was friendly and reassuring and took care of things. My car got checked out so I could travel in safety and peace. And they have good coffee and a free diner counter to enjoy a bite while you wait. Overall from first phone call to checkout the experience was excellent. It didn’t take too long and I was on my way after coffee and breakfast!

lou west

Typically, buying an automobile never goes great for me. It's usually very stressful. I have to say, I just had the best experience of car buying in my life. Casey, my sales guy, was down to Earth, real, knowledgeable and professional. Everyone one there I dealt with was courteous, open and transparent. I have to say, zero stress. We made a deal that everyone was happy with. I would absolutely recommend Mercedes -Benz of Asheville. If your looking for a new vehicle, at least put them on your list. I doubt you will be disappointed. Even if a deal isn't made. I love my new car AND the little perks of free car washes and future door ding removals. Hopefully this helps any of you out there looking.

Debbie Kraujalis

Beautiful, clean facility with friendly and professional staff. Complimentary drinks, pastries and sandwiches while we waited in the comfortable lounge area. My service advisor Nate Caldwell was polite and kept me informed of the status of my car. He worked me in without an appointment as we were traveling. Highly recommend!

M LL

Excellent service! The staff are polished, professional, knowledgeable and friendly . (Rare find) I’ve always had a terrific experience at Field’s Mercedes. I took my SUV in for the “A” service on a Sat. morning and had an incredible experience. Love the new location and I enjoyed the extremely nice waiting area. Definitely would recommend and will continue using this dealership.

Crystal Gaynell DePietro

Absolutely amazing service. My car got a flat on HWY 40 (thanks TN potholes) while traveling back home. I had 6 to 7 hours left on my journey after already driving more than 4 hours. I had to be towed 1.5 hours to their location, luckily in the direction I was already headed. We arrived 10 minutes before closing so I had already planned to reluctantly get a hotel however the sweet tech James agreed to stay late to replace and balance my tire and had me back on the road within an hour. So very thankful for their kindness and consideration. And overwhelming grateful for the understanding and dedication to service.

Marissa Leveskis

*My experience working with Casey has been a VERY positive one* I found a Honda Insight on their website and contacted them, via text, to arrange a test drive. It was important to me to verify the vehicle had not been smoked in before driving the 30 minutes. Casey was happy to verify it was a non smoking vehicle. Upon arriving and meeting Casey, my first impression was that he was down to earn and very friendly. He chatted with us for a few minutes then let us go for a test drive alone. When we came back and began discussing the details, I let him know I wasn't 100% sure I was ready to purchase the car. Mostly because it's a sedan and I'm used to hatchbacks. He was very low pressure and was happy to let me "sleep on it." I ultimately decided to NOT buy the car BUT Casey was not bothered and is continuing to help me find a car from their inventory, if possible. Throughout this process, Casey has been patient and willing to answer any/ all questions.

Kay McConnell

Impressive new location! A place to get freshly made food while you wait! Service has always been efficient and dependable. Nice to enjoy seeing your long term service rep, Nate, when you go in for service. Did not tour the showroom: afraid of seeing something hard to walk away from!

Chris Cox

Top notch service. Zero hesitation. Excellent communication. The definition of professionalism. Darrell was great and handled everything promptly and efficiently. Couldn’t even get a call back at most local places. Definitely going back regardless of the “dealerships are pricey” stigma. The effort and quickness are well worth it. 🍔 …

Jonathan Lewis

Mercedes-Benz of Asheville are top notch. They make you feel at home and important. I left my sprinter off for repairs and service. The level of professionalism I knew my vehicle was in great knowledgeable hands. Thank your for your first class treatment. I recommend them to anyone!

Lindsey Cuddy

Nathan was fantastic to work with! He was prompt with responses and made the process of buying my new Mercedes easy! Katie the product expert was knowledgeable and wonderful explaining all the features of the car upon delivery! Excellent customer service all around!

Rick Watson

Darrell was very customer service oriented and extremely knowledgeable from a mechanical aspect. One of the best service advisors I’ve ever worked with. He kept me informed throughout the entire process and it was a true pleasure to have him as my service advisor.

John Anderson

Darrell was great to work with and did an excellent job getting our car repaired quickly. We were out of town on vacation when the car broke down. This is an excellent dealership and all the people were a pleasure to work with. Everyone went above and beyond our expectations. When we purchase our next Mercedes we will drive 2 hours from Charlotte to purchase from Fields Mercedes in Asheville!!

Valerie Howard

I’ve been coming to Mercedes of Asheville, now Fletcher for over 5 years. I will always request Darrell to be my service advisor. He is quick to get my SUV in for service and one of the nicest guys you will meet. Love the new building and it’s closer to Hendersonville YAY! Thanks Darrell for excellent customer service!

Sri Harsha Panchali

Nate does a great job in finding the GLE I’m looking for and he made the process smooth with coordinating with Curt and Taylor. To be honest, I have received the best hospitality experience so far at the dealerships I have visited. I would rate the staff at Mercedes at Asheville the best.

Helen Elliott

My experience with the Asheville Mercedes Benz dealership was awesome. They took me in a timely manner. Darrell was very attentive to my request. The dealership went over and beyond the description of making the customer feel special.

Dana Meadows

John was awesome to work with. Hassle free experience. The entire process was flawless and a very pleasant experience. Everyone at the dealership was extremely helpful, professional and very nice. I 100% recommend John if you are looking to buy.

Sheila Price

I loved the friendliness, the atmosphere, and the free lunch. And they loved my money, haha. I didn’t feel judged even though I went in with sweatpants and crutches. I felt that they got me the best possible deal and treated me and my brother with respect. Kelly was amazing in making sure that we were comfortable and well taken care of. Maddie (spelling) makes the best rice crispy treats. Nathan (?) was hilarious and the finance guy was great also (Nathan?) I forgot some names but it was a great experience and I was very happy with my Mercedes van which I plan on converting to a camper van. Awesome job, and as my friend Nicc would say “let’s go”!!! God bless!

Jerailia Abrams

I had an awesome experience servicing my car at this location. My service rep Nathan was both professional, proficient, and friendly. I have serviced my car at other locations in the past and the service was mediocre at best, cant say it was like that at MB of Ashville. if I am ever in the area again, I'll be sure to take my car here to be serviced.

Melody Taylor

Took my car in for a recall. Darrell was great. First, he made sure they had the part before making my appointment. (I took the car to an appt in CLT and after an hour they realized they didn’t have the part) Darrell kept me informed of the progress. I even grabbed lunch while waiting. Will be going taking all my vehicles to Asheville from now on.

Yusuf Muhammad

Great dealership with beautiful facilities! Received excellent customer service, sales and delivery process with Kelly and Tyler. The finance manager was also awesome. I highly recommend them.

sean eikman

Buying a car is a big deal. There are all kinds of “stuff” involved. There are all kinds of decisions, challenges, commitments, opportunities, options and more options. You need to be confident and comfortable with the choices you make. The investments that make you happy. Buying a car is a big deal Nathan Hardin and Kelly Rock make the process enjoyable and successful. Thank you Fields Mercedes-Benz of Ashville.

Susan Fernandez

Kelly Rock is a pleasure to work with. Made the whole experience a breeze. Love the new vehicle.

Gerald Hayden

Savanah made buying my car easy and a joy. I was never pressured in anyway at all. The vehicle is everything they told me and I will definitely visit them when I'm ready to trade again. Thank you Savanah for a pain free deal buying this car. Wishing you all the best.

Russell Neighbors

Nate is always courteous and keeps the customer in the loop. New facility is outstanding. It's easy to see customer service is a top priority here. Recommended without reservation or qualification.

Jennifer Armstrong

I had an issue with the gas hatch door not opening on my GLE350 and went in without an appointment to see if they could fix it quickly. They fit me in and in about half an hour they had it resolved with a new part. (I wouldn’t normally expect service without an appointment but was concerned I’d run out of gas!) Nate and the entire team at Mercedes Benz of Asheville are really a top notch class act. Polite and professional, they care about giving the best service to their customers. Thank you Nate and Mercedes Benz of Asheville!

Dani Michael

Russell took time to find a hidden issue that I expressed concern about in my coolant system, as well as making sure my maintenance contract was honored when my appointment was pushed back for unforeseen circumstances. He was very professional and I am happy to know I have a trusted shop to take care of my Sprinter needs!

Amber Dykes

Couldn’t say more about the friendliness and accommodations. Didn’t nickel and dime me for everything. New building is great; we went on a Saturday but they said during business hours there’s a chef with complimentary breakfast and lunch! Going during business hours next time ;)

Lynwood Boyd

All of my experiences with MB of Asheville dealing with the staff and especially Darrell Inman have been friendly and professional. Darrell has taken care of both of my Mercedes leaving my wife and I feeling safe. At our age trust, safety and comfort are extremely important to us. Thanks for letting me share. Regards, Lynwood Boyd

Austin Johnson

Having my CLK serviced with Asheville Mercedes was an exceptional experience. Nathan is a fantastic service advisor and made the process easy and effortless. I will definitely be returning for future service needs.

Linda Schilling

After 22 years of driving Volvos, I made my first visit to Mercedes service. And I was most grateful for the warm welcome and great service from Fred and Darrell, along with a delicious hot breakfast made by Maggie, all top/notch service!

Oliver Grantham

I was on vacation from Baton Rouge with my wife in Asheville for the color change of the leaves. Arrived at the Biltmore Inn on Friday around 1:30pm. I had been getting a notice on the dash that I had a water temp problem. Also when I got to the Hotel I noticed excessive wear on the inside of the front tires. Actually rubber was coming off. I brought the GLS63 to the Fields dealership where Darrell and his service dept. and parts department jumped into action and found the problem. A rock had penetrated a small cooler. They new my situation, that is, on vacation and no car. Unfortunately, there was no loaner car for me and actually there was no rental car available at the airport or in town. So now it is Friday afternoon and were hoping to leave for home in Baton Rouge, LA on Sunday. these guys found the part and tires at other dealers, did what they needed to do to get them then worked on Saturday to get the repairs done. Monday morning I received a welcomed call from Darrell to inform me the SUV was repaired completely. We were so happy and grateful for these guys and their attention. We had a great experience with this dealership. We also loved the onsite kitchen. Great Ideal!!!

matthew butler

Nathan did a great job to take car of me. I got a flat tire passing through town on the way to an important meeting . He got things moving fast so I didn’t miss my meeting. Great service!!

Penny Lawrence

Love Asheville Mercedes Benz service! Nathan did a wonderful job, reviewing our last service, and found that there were deficiencies and had them amended immediately! I also loved their little breakfast counter, lunch counter, that they have there it’s so convenient!

John Bolt

Thanks Casey Herman for making the buying process a great experience. Our time spent at the dealership was very informative and the delivery process was simple and easy. Thanks again to the staff at Mercedes Benz of Asheville for such a good buying experience.

Coach Kyle

Great first experience at Mercedes of Asheville! Russell Slider provided top notch service and took great care of our Sprinter. Would definitely recommend!

THIRTEEN 31

Bought a car from them back in October. Casey Herman was the sales person. Deal went great. Ordered a Gt spec’ed out a particular way and was waiting on the allocation, after a little over a month Casey found A Gt that had came in from Germany spec’ed up exactly like my build. He got it It to come to his dealership after it left the factory in Atlanta where they put the finishing touches on the vehicles. Paid Msrp as promised on that particular model. Will do business with again.

paul tavilla

Everyone was most helpful and friendly. After very poor service where I purchased my car I switched dealers. Very pleased with Nathan and every one else. Even man who fetched my car was most friendly and smiling. Great place. Will now have my 3 MBs serviced there.

Todd Gatts

I brought in my Sprinter-based RV for a few warranty things that turned out to be RV-upfitter things. MB of Asheville did a good job of explaining what was causing my problems. I had them fix one upfitter problem because I was there and they knew what to do, they fixed another one for free, and explained why the remaining upfitter issues were harmless. All in all I left with all my concerns addressed. Nice.

Ronald Shangle

Nate is exceptionally courteous and knowledgeable - a great dealership representative! Thank you, Nate for your most sincere approach to our business relationship!

Thomas Bowkett

Nate was awesome, super informative and helpful. Even stayed after his time to leave so I could get there to pick up my car. Went over and above for a simple service. Would 10/10 recommend.

Daniel Walden

I’ve never experienced such quality care from a dealer. Communication, follow through, and friendliness. I would go out of my way to just so I could work with Russel and this Mercedes Benz service team again.

Amanda Brown

Darrell and the service team at Mercedes Benz Asheville are great! They always take great care of me. I got a beautiful loaner to drive while my car was being repaired. Thanks!

Rebecca Jacobson

Everyone in service are so ready to help. Russell was so helpful and fully explained everything. So glad this new facility was built, that could service Sprinters. Loved the lunch and pastries at the cafeteria and it's on Mercedes.

Dennis Myers

5 star service and pricing. Thank you Russell and team for taking excellent care of our vehicle. I think we've found our new go-to for vehicle service & repair.

Summer Crum

This dealerships team is highly recommended. Raphiel was the best sales man I could ever ask for. He was accommodating, patient, attentive, and the upmost pleasure to work with. Thank you Raphiel, Nathan, and Katie!

Vickie Cope

Russell is great. Very professional. Service was great also. So glad to have Mercedes Benz in Asheville

Marc Firestone

MB of Asheville is the best dealership I have used. Daryl is my service representative. He is knowledgeable and very courteous. There is no wait time and their prices are fair.

Chad Baker

Working with Raphiel Rodriguez & Savannah Rogers was super pleasant. Smooth & easy. I highly recommend both.

Chuck Raymond

I used MB of Asheville to locate a particular auto i wanted. they did so quickly and got the car here in just a couple of days. the entire transaction was seamless and satisfying. I'll use theMB of Asheville again when I am in the market for one of the MB models.

Mimi

First off beautiful building for them to have only been in it for two weeks, second excellent first time experience. Customer service excellent. The fact that you can see your car and them working on it wow!!!!! And Maddie’s Kitchen Fabulous

Holly Bachman

We had such a great experience I would give them more than 5 stars if I could. Nate in the service department is such an asset. He’s so patient and worked with us with such quality (not to mention we have an 11 month old a Yorkie and it was so accommodating in this location) I would recommend Nate to be your service provider for the best experience you can have. We love Mercedes in Asheville. They have such a great new location. Everything is perfect. Thank you Nate and Mercedes for such a great experience!

Mike Combs

My service advisor Russell was extremely knowledgeable and it made for a great experience. I highly recommend him for your Sprinter service.

Judy Durant

MB Asheville is fantastic. Somer handled my service professionally, and addressed each concern I had to my satisfaction. Thank you Somer!!

Jason

MSRP. No price gouging. Honesty and integrity at its finest. Can’t go wrong buying from Fields. True customer service and integrity. Thank you!

Richard Murphy

Daryl was fantastic. I will be bringing my car here for service from now on. Car was fixed promptly and delivered on time

Danny B

I was in town from Texas experiencing an over heating transmission trying to make it through the mountains on vacation. In great desperation to limp my Mercedes home I called and spoke with Darrell Inman who has such an amazing relationship with his team that despite being 2 men short and a full booking was able to work me in for a transmission service. Thanks to his efforts I was able to limp home. Absolutely top notch service! Tremendously appreciate the efforts of this great team!

Sarah Thomas

Charles was a fantastic salesperson to work with. He was extremely patient with me during the buying process and was able to find me the perfect vehicle for my family’s needs. I will buy from him next time I need a car and would recommend him to anyone looking for a great buying experience.

Brenda Barkley

Nate is a wonderful service advisor, makes you very comfortable and informed about your vehicle. I hate waiting for my car to be serviced and have rarely done so for years, always opt for a loaner. But I decided to wait today in the new service area to do scheduled service appointment. It was very cozy, a cute young lady Madi made me breakfast when I got there, very good! She later made other customers lunch and before I left she made the best brownies I’ve ever tasted! They had a good internet connection, so I got some things and calls done and the whole experience was very positive, Thanks!

jamesb1583

Casey Herman is a knowledgeable and professional salesman who knows what's important to the customer. The dealership is very nice, clean and modern. Great service all around. Will look to purchase from there again in the future.

Glen Abbott

Somer was great. It’s nice to have a service rep who is attentive to the customer right when they come in.

Tammy Dimenno

Great experience today with Mercedes. Darrell Inman was very helpful and friendly. Nice BLT sandwich at the cafe and got to watch old westerns on tv. I was there all day but was ok thanks

Sue Ann Lang

Thank you Mr. Inman & service department! We had a blowout in Mountains...they were able to fix our car, warranty/claim no hassle. I wish our dealership, South Charlotte would take lessons from your superior customer service!

Karen R

Outstanding customer service representative. Darrell provides the best customer service we have ever encountered at any dealership. Mercedes-Benz of Asheville provides customer service the way it should be performed.

Renee Hawkins

My service advisor, Nate, was so agreeable about accommodating my schedule. The mini cafe added to the efficiency of my day in addition to being really delicious. This was one of the most pleasant car service experiences I’ve ever had.

Mick Shea

Our Sprinter van was leaking a bit, my wife was imagining the worst. The service advisor and technician allayed her fears supremely well. No problem! The dealership was spotless, though we didn't stay long enough to enjoy it, which was the best news.

Charles Marshall

Great buying experience, Kelly was an excellent salesperson, and the entire group was polite, and fast. Probably the least amount of time it has ever taken me to buy a car. And I am difficult to deal with.

Michael Large

Darryl is the best service rep I have worked with. Down to earth and treats customers with respect. Something that is lacking at other Mercedes dealerships I have experienced.

Alison Pages

Fantastic customer service from Nate! He is friendly, responsive and very knowledgeable. The new state of the art facility is amazing. They even provide you breakfast, lunch and sweet treats while you wait from their own cafe.

Bryan Black

Raphiel Rodriguez my sale person and Todd Rhodes the finance manager rocked it out and made it easy. I found the vehicle on CarGurus. I made all arrangements and negations over phone and held the car with a refundable deposit. They took me to a local bank in Asheville to pick up a cashiers check to purchase the car since I lived three hours from the dealership. I would certainly purchase another car from them in the future and plan on doing so when I get a Mercedes’.

Keisha Bailey

Raphiel was kind, attentive and fun to work with. If I could give him 100 stars I would. I had a great experience working with him.

Renee Minx

This is the most honest and caring dealership I’ve ever encountered. It is worth waiting months to get your dream car here versus anywhere else, that’s what I did. I let Greg know what I wanted and after a few weeks he emailed me with my dream car and I bought it that day. They were MORE than reasonable about the price. On top of that- Greg picked up my car because five days later a check engine light came on, they loaned me a newer Mercedes and fixed the issue with NO charge as well as cleaned it for free because they knew I had just bought it. Even though they didn’t have to, even though they could’ve given me the “it’s a used car, your insurance doesn’t cover that” they are a better dealership than that. Honestly thank you Greg, Nathan, the finance department as well as the mechanics because you all are GOOD people and GREAT at what you do.

Michael Pierce

The new Field’s Mercedes Benz dealership was a very good experience. The dealer associate I dealt with, Nathan Caldwell, was knowledgeable, low pressure, completely honest, and kept his word on everything he communicated to me. The work done on my GL 450 is first class and I appreciate the experience. Thank you, I will be returning in the future!

Karen Hall

Very professional. Kept me updated on progress on my car. Answered all of my questions an informed me when my next oil change would bevand what to expect. Car washed and vacuum when it was returned to me. A1 experience.

Suzanne Schilling

Nate is just so wonderfully approachable, considerate, knowledgeable and just an all around joy to work with. And the facilities are bar-none! A once considered 'task,' is now actually an experience. Way to go, Mercedes of AVL!

Tony Johnson

Very good service and they answered several questions about my new Sprinter chassis.

Robert McCully

Fantastic experience, Darrell and the technicians in the service department took very good care of my older vehicle. I would highly recommend. 👍👍👍👍👍 …

Charmain Yobbi

Great experience. Nate worked extra hard with my car’s warranty company to make sure my seat pump was covered . Thanks Nate!

david hutchinson

I’ve bought many vehicles from this group and they are amazing to work with… management is top notch as well as their sales team…. No pressure and great prices.. 👍 …

Hugh Greene

We had a somewhat unique issue with our Mercedes. Darrell and the team were persistent in determining the problem and correcting it. Communication eas good!

Lesley Roper

Went in for the first time today for a recall check. I was super impressed with everything- most especially with the fact that he knew exactly how long it would take for them to get it done, and was right on. The waiting room is very nice with plenty of comforts to make your wait pass quickly. The guy in the service area who checked me in- Nathan- was very nice and knowledgeable. Thank you, Nathan!

Kendall Snyder

Darrell was really easy and nice to work with. They treat people well here and it’s extremely nice facility to sit and work at during service

Lee Ann

Casey is GREAT. He gave me time to decide if the car was the right fit for me. Didn't pressure me and answered all my questions!

Verne Dawson

Prompt, courteous and careful service. Darrell Inman is a great asset, knows what is what! Cheerful and attentive.

Jana Barrington

A big shoutout to Darrell in the service department at Mercedes-Benz of Asheville. Once again Darrell pulls through for us on a minor issue. As we left the dealer in a beautifully washed and vacuumed car we felt great! Thank you, for being their when we needed you!

richard galloway

Nathan Service manager was great and really helped me. Very nice to me and explained everything very well to me about what was going on with my car. It’s a great place to have your vehicle worked on. Nathan at the desk that went over everything with me was very professional. If I need to I will always bring my car there to be worked On

Melissa R

Just bought a vehicle here and my budget was really important. Charles Thomas handled my purchase and was not pushy at all. Very laid back and pleasant experience. And I test drove car after car. He was patient and open to whatever I was willing to try. I didn't even want to leave without a purchase because of how NOT pushy he was. Definitely a different experience with a car salesman than what was expected.

Karla Raxter

I stopped by without an appointment at nearly closing time. Darryl and Gage were so kind to promptly problem-solve my issue and get me back on the road!

beth carroll

Always a good experience with Fields Mercedes Benz of Asheville. Darrell in the service department kept me informed of the Techs findings and checked to make me aware of additional parts and service needed. I was able to OK each step and will now await their call concerning the next steps in service after parts arrive. Darrell assured me he will help line up a date for that service and loaner needed for my next visit.

Chris Parton

Surprisingly fast turnaround! Excellent customer service and communication. And an incredible state of the art brand new facility with breakfast or lunch made to order at a bar like some kind of Mercedes’ resort. They clearly had the opportunity to overcharge me on a lot of things and did not. In fact, I couldn’t believe how reasonable it was. It’s been a long time coming for Asheville, but we are due! Glad to have a sprinter dealer in town!!!

Bernard Groseclose

My first time at the new facility was a pleasant experience, and Nate Caldwell always provides great service.

Gregg Scherb

"Everyone" I spoke with from the porter to service writer to the technician to a sales representative to the loaner representative all welcomed me as if they've known me for years!!! Opon pick up of my vehicle the service manager greated me by name and sent me down the road with a friendly wave and a smile!

Tina Hernandez

Love the special attention I always get from Nathan and my service was amazing!! They even washed my Sadie Love it!!!!

Ammon Lesher

Excellent service. Great people and a great dealership. Raphiel and Curt were top notch.

Recognize Status Entertainment (Recognize Status)

If when you need a certified Mercedes Benz service this place is top Top dog if you want The best of the best Qualified warranty work this the place to go!!!!

jim harris

Darrell Inman was a great service advisor, set me up for the earliest appointment, had the part ordered and waiting on my vehicle, was very friendly and professional, returned my messages in a timely manner, the repair was done in time specified. Enjoyed the complementary breakfast available.5 star service.

Phillip Zakharov

The buying experience was flawless! gave me top dollar for my trade in, superior customer service, and a free lunch! shout out to joe and curt for hooking me up with a brand new c300 at a remarkable price! highly recommend, 5/5

Kathryn Rhodes

Very satisfied! A great group of people, I am looking forward to doing business with for many years.

Logan Ray

My fiancée and I bought an awesome suv today. We worked with Savannah and the finance manager Todd. Excellent service.. Thanks for helping us achieve our goal!

Jack McKinley

Very pleased with the service at this dealership (Darrell), incuding getting my car in on short notice after an ominous battery warning light. Reasonably priced, did good work.

paul lamarca

Had my NC inspection done at Mercedes Benz of Asheville. The staff were great helping me get it done quickly. Will be back!

Jake Thomas

I purchased a preowned vehicle at Mercedes Benz of Asheville and had a great experience. Kelly Rock was kind, helpful, and super responsive throughout the entire process. I drove 2.5 hours to purchase the vehicle I wanted and was very pleased with the vehicle, dealership, and staff. The waiting area for the service center was much nicer than most I’ve seen. They had clean restrooms, premium fresh coffee, and a cafe that was making fresh breakfast foods. The other nice benefit was this dealership does DMV paperwork for South Carolina as well as North Carolina. It was fast and easy to have my sales tax paid and trade in vehicle’s tag transferred over. I definitely recommend these folks for new or used car purchases!

Suzanne Hudson

Darrell Inman is one of the most professional and honest people I have ever met! He has been taking care of my cars for more than 20 years, and I've never had an issue. Thank you Mercedes Benz of Asheville for hiring such an extraordinary man!

David Hamilton

Darrell is experienced, professional and helpful. I can rely on his help and advice.

Stuart Davis

Fantastic experience, as always! D. Inman is thorough, quick & professional without sacrificing the laid back, mountain charm those of us who who have been here for generations know & love. He’s the epitome of it! Top notch service.

Ava Alvarez

I had the best car buying experience here thanks to Raphiel! He went above and beyond to help me find the perfect vehicle for me. I’m so happy I went to Mercedes-Benz of Asheville. Thank you all!!

Calvin Marshall

Great service! Painless transaction. Highly recommended!

Jaqueline Smith

Courteous, professional, helpful, willing to work with you. A great experience. Nathan was awesome!

Jessica McCraw

Excellent customer service. Super helpful in scheduling my appointment and getting me in as quickly as they could. Extremely polite and friendly when I went to pick up my vehicle. They did a wonderful job of explaining what all service work was completed. Highly recommended!

Rebecca Biggers

Nate treats me like I am his most important customer no matter how busy he is. He creates a true luxury service experience for even a routine oil change. Taking your car into the shop is a part of car ownership that can often be dreadful, but Nate makes it completely painless and even enjoyable. I’ve been told that I could maybe find Mercedes service cheaper somewhere else, but I am loyal to Mercedes-Benz Asheville because I feel like they know me and that I matter. Not only do I feel like they provide superior car service, they go above and beyond in customer service. Thanks Nate, you are a 5 star guy!

Bandit

Nice dealership. Seemed to have a good selection of vehicles. Raphael was helpful and answered our questions.

josh corn

We had a wonderful experience with Savannah and everyone at Fields. They were able to answer all of our questions and the entire process was a breeze. I highly recommend them.

Oscar Varona

Nate was wonderful and took care of our tire problem within a short time frame. This was critical to us as we were on vacation and had not planned on servicing vehicle during our trip. While I was there he kept me informed on progress and met the estimated time he had given me, so we only lost about a half day from our vacation plan. The only issue now is that my car is at the dealership again in Delray because of an issue with one of the new tires installed in Asheville. It’s only been two weeks and serviceman said I had two weeks left on warranty, but hard to believe that an issue with a $350 tire developed so quickly and concerned that warranty is for only a month….not happy at all with that.

Robin Lincoln

Nate, Daryl and the entire staff are very competent, kind and professional. I seldom experience this type of customer service any more, and they consistently set the standard. I have every confidence that they service my car as needed. Highly recommend this location. I drive 1.5 hrs to have my car serviced here rather than a location .5 hrs from my home.

Lisa Burgin

Darrell is always friendly and professional. He is very organized and thorough. Yesterday he helped me with questions about my car that didn’t pertain to my repair. He always goes above and beyond. I would continue to do business with Mercedes Benz of Asheville due to the great service I receive every time. Thanks Darrell!!!!

carol mccord

We recently moved to Rutherfordton from North Myrtle Beach and our E350 had A9 service due so we made an appointment at MB of Asheville. I must say their Service Dept. is exemplary! Nathan and everyone we dealt with couldn’t have been nicer or more professional. Nathan went above and beyond to help us! We will always use Mercedes Benz of Asheville!

Iola Morton

Pleasant staff and love the cafe and car wash. Nathan was very helpful and professional.

anne mcclung

Awesome experience today at Mercedes-Benz of Asheville. Savannah made the whole process easy and pain free…

Jenny Ellis

Always great service and nice customer service. So glad my van can be serviced here in Asheville.

Allen Piontkowski

I brought my 2021 GLC in because I was having a battery issue. Nate was extremely responsive to the issues and managed to get me in on short notice so that a tech could determine what might be causing the Critical Starter Battery notification that was displaying on the instrument panel. After several hours, during which Nate kept me advised of what steps were being taken, I was told what was likely the cause of the notifications and that I would be all set to continue driving the vehicle. Mercedes Benz of Asheville, especially Nate, has been a pleasure to deal with. Nate is knowledgeable, understanding, professional and a great representative for Mercedes Benz of Asheville.

Kathleen Fariello

Excellent experience today @Mercedes Benz of Asheville! I literally was not planning on purchasing a car today, but I can honestly say I never once felt any pressure from anyone there, to buy a vehicle. No pressure tactics whatsoever!

mandeepka85

Amazing place to buy your new ride! Charles was exceptionally good! He displayed great customer service, man of word! We drove all the way from raleigh to pick up the SUV and he had everything ready and prepared for us. I would recommend this dealership to everyone! All the members in the team were really friendly to work with. Thanks again Charles! It was a pleasure to deal with you.

J. Lynn Large

We always enjoy working with Darrell, he is very professional, kind and thorough.

Tammy Dinh

I just recently purchased a used car from here. Buying a car in general can be stressful and such a hassle. I have to say this had to be my best experience by far with any dealerships. Charles Thomas made me feel very comfortable, explained everything thoroughly , made it quick and easy and didn’t make me feel obligated or hassle at all . I would highly recommend this place . The staff was very friendly and accommodating .

RIchard BLair

Tony was a wealth of info. On the Mercedes that we bought, ever so enthusiastically helping in any way possible, and the dealership was easy to work with and we got a great deal. Tony also followed up 2 days after we purchased our SUV to make sure we had no issues. Also, Nathan aided us in our vehicle search and is also helpful and knowledgeable.. We have used Mercedes of Asheville for service for our vehicles over many years, and I would highly recommend them.

Brandy Oates

Russell was AMAZING! As soon as my 2012 Sprinter was towed in they had it on the rack and diagnosed the issue. Once parts came in they had it fixed and out the door. Great company to work with! Thank you again Russell for taking care of everything and giving me piece of mind while it was being fixed. Owner/Operator of: Coast 2 Coast Pet Transport LLC Ms. Oates

Gwendolyn Workman

Service was good. Our advisor Darrell was very pleasant and professional. At our former dealership in FL, our car was always returned washed! Miss that.

Dan McCormick

M-B of Asheville is all about service. They were accurate and timely in doing my repair.The service advisor Mr Inman did an excellent job of communicating what my car needed and when it would be done. I appreciated the car being so clean when I got it back and the coffee was great!

Jamie Deweese

Really a great sales experience. They take the time to show you the features of your new ride. Very knowledgeable.

William Amundsen

Nice people to deal with!! I was just in town for a short time and needed service B And this dealership took care of my needs. I usually have all my work done in Alpharetta,Ga. So I'm grateful for the service in Asheville. The wash job and vacuum left a lot to be desired. That is not a complaint just constructive criticism so they can improve the service.

Valerie Smith-Jackson

I felt like I needed a little more of a tutorial from the dealership about my car. It was a pleasure meeting Tim the concierge about my E-class Mercedes. He was so knowledgeable about the machinery and very patient while showing me how to program my phone contacts and how to use the map. Tim made me feel very comfortable as I asked him many questions about my vehicle. It goes without saying that Fields Mercedes Benz was well represented and I highly recommend them for all your luxury car needs. Thanks Tim!

Leon Spheeris

Darrell kept me informed. I was given a nice loaner, and the service was completed as requested.

brea darity

Went in for service on my vehicle and Nathan was my service advisor. He was very knowledgeable in his field and personable. He informed me on what areas of my car needed to be fixed. I appreciated him keeping me updated on what and how much longer the service tech would be. I highly recommend him for any of your service needs!

J. Rud

Well-trained people. Great service. Yes, the costs are high for a service, but the quality of it is very good.

Paul Matheny

The work done on our car was due to a recall. A loaner car was provided while they were working on our car. Nate was great to work with and we felt we received good service.

Scott Browne

Kelly Rock was great. Very prompt, professional and no pressure. The dealership is an awesome facility - very high tech. We had a great new car buying experience. Highly recommend.

Larry Smith

Darrell was great but I was truly disappointed that your store does not provide Roadside Assistance. Fields in Chicago did. I called the Mbrace phone number and no one answered. I then went out and bought a pair of jumper cables so I could get the C-300 charged, started and limped over to your shop.

debra holden

Darrell is so helpful to me and he's been that way for 12+ years... Knowledgeable and kind and professional...

Karin Kirkland

Rapid response to our car issues while on vacation. Highly recommend dealership.

sean stamey

Very nice dealership with its amenities which helped for the long wait. But services completed were done professionally. My customer service rep. was also very nice and thorough to my needs.

Debbie Watson

Nate in the service department was beyond helpful. I went out to leave work and when I started moving I realized that I had no brakes. I called Nate and he told me to call the number for Mercedes Roadside assistance and they would tow my car to him for no charge. I described what had happened and he said he thought what I was describing may be under my warranty and he was right! My car was ready two days later and there was absolutely no charge. Nate was so kind and reassuring through the whole experience. Thank you Nate for treating me like family!!

Candace Moeller

Fantastic Service! Darrell was wonderful and communicative.

Jeff Wickham

Service was thorough and professional. I was provided a place to work while I wait. Excellent experience.

Cheryl Wolfe

I met with Nate in the Mercedes service department. As usual, he was friendly, attentive, and professional all rolled into one. He was clear on my service options, timely, and made the visit a pleasant one. I appreciate the thoughtfulness for my time limitations as well, and my car was spotless inside and out when it was returned to me. Thank you, Nate and staff!

Maryann Furth

Darryl is fabulous. The service team is extremely efficient and thorough. I highly recommend!

Kathy Griffin

Raphiel worked very hard to get the exact car that I wanted. In todays market, I thought this might be impossible, but he made it happen. The new location is convenient and spectacular. I’ve dealt with them for many years and I love their service people, now car wash and Maddie’s cafe - I will never go anywhere else!

ron weade

Raphael was very helpful and made the process enjoyable. He helped on three different car deals and we were obviously very pleased and will be doing more future business.

David Searcy

One of the easiest auto purchases I have made. Kelly did a great job

Jesse Staalman

Great service, awesome people. I enjoyed working with Gage, an excellent, informed salesman. Overall everything went very well, however my car was handed over to me with lower tire pressure on all four tires and no wiper fluid. It also took quite about 4.5 hours to get everything done. Just some small details that were overlooked. Other than that - couldn’t be happier. Highly recommend working with these guys - especially with Gage.

Judy Stroud

Darrell is absolutely the best at what he does! He always takes the time to listen and provide the best customer service possible. Love dealing with him. He is a very valuable employee for Fields!

Martha Freeman

Felt like family when I left. Could not have been treated any better Adopting Casey as my 4th grandson. Never had better service all around Delicious breakfast Gold Star. .

Kristi Davis

We had the pleasure of working with Casey Herman at Fields Auto in Asheville. He was very personable and customer oriented. We were from out of town and saw a car online and he held it for us until we arrived. The car was detailed and ready to go. I highly recommend this auto group.

Jacqueline Rosati

Charles was so informative and helpful in the process of purchasing my new car. He helped me secure a car with the exact features I wanted within my price range. He was able to transport the car within a very short timeframe and made the trade-in process seamless! Charles is friendly and professional and I would recommend him and the Fields Auto Group to anyone in the market to purchase a new or pre-owned vehicle.I couldn’t be happier with the service and the vehicle I received.

David Boamah

Honestly, I will highly recommend them and rate even more than 5 stars 🌟 great work. thank you for the service..... …

Elizabeth Hooper

Darrell provided excellent customer service! He goes above and beyond to help customers get everything they need done to their vehicles and at a fair price. We are always pleased with the service received at the mercedes benz of asheville. I always refer them as my top choice for friends and family looking for a new vehicle.

Charles Corwin

Darrell set up my appointment is a time that was really convenient to me and he also set it up very quickly. They provided me with a loaner since my car was going to be there over night. Everybody was very friendly. I would definitely recommend this dealership.

Dale Allen

Came in for our 1st service app’t for our new boujee sprinter van and it was nothing short of seamless and professional and actually enjoyable! Russell is the man to see! He told us all the perks of owning Mercedes vehicles and even showed us their breakfast/lunch bar, should we wanna stop by anyday and have either or both! Great experience. Many thanks to Russell for his excellent customer service!

Michael Hanrahan

Service appointment for 10,000 miles went great. I enjoyed a nice breakfast prepared for me at the shop and coffee, 2 hours later I was on my home. Car was washed and looked brand new.

Kathrin Dillashaw

In my quest for a new Mercedes GLA, I found the team at Fields and was beyond impressed with the efforts on behalf of Nathan from the sales team and Kurt in finance. They stayed passed closing to help me get the best deal on the car I was in love with and have since kept up with any questions I have had going forth with my purchase. Couldn’t ask for a better car buying experience! They made me feel right at home, weren’t pushy like some dealerships can be, and made the process as simple as one could hope for. 10/10 recommend them to everyone looking for a vehicle from a top notch dealership!

Erin Fitzgerald

Charles Thomas was the best! I purchased from out of state on my way back from vacation. Halfway home, I showed up in Nashville with a car packed to the brim to trade in. He was so communicative through it all and helpful (he even walked my dog while I was in with Taylor signing the loan…she is also wonderful). Can’t recommend the dealership enough!

Marie Murtagh

Since moving to the Asheville area, I’ve worked with Darrell in service. He’s always been kind, knowledgeable, responsive, and considerate. That’s the reason they will keep my business. Thank you!

tdaddy cam

Always great service so far. The reason it's not 5 stars is, I had a $25 Christmas card to use on any service. I have always got the basic oil change for around the same price everytime. So when I asked to use it on this oil change, they say the price is already discounted, so I can't use it but I can use it to purchase an item from the display case. That is a total rip off, cause the water bottle I got said, $20 but the actual price is $6.60. Down right shame to rip people off like this. Other than that, all good is...

KL RP

July 2022: Time for my annual services and Darrell, has again provided my GLK with all the attention needed. Great job, thank you! July 2021: Darrell, Service Manager in Asheville has taken over the care of my much loved GLK! This time we patiently waited for a AWD SUV to navigate my home! He got all my work done and some extras! In Florida when I picked up my car, they had always included a detailed cleaning of my interior! I think $3,000 would earn a super clean car. Maybe next time ... Thank you Darrell!

Samuel Bunch

I purchased my 2013 Mercedes Benz C-250 from Mercedes Benz of Asheville. The buying experience there was so easy, without any undue pressure. My salesman, the Sales Manager and Finance Manager were all wonderful. I left there as a happy first time Mercedes Benz owner. Unfortunately, as luck would have it, I had a major breakdown and had to have it towed to the dealership. Being 200 miles from the dealership was stressful, but Darrell, the Service Manager and Jeremy, the Sales Manager, made this situation so much easier. My car is ready for pickup and will soon be back in my driveway. Thank you, Darrell and Jeremy, for your kindness and courteous service. Samuel Bunch Cross Hill, SC, 29332

Matthew

I bought this used 2017 Audi Q3 from Joe today. Must I say, this is the best dealer experience I’ve ever had.

Paul Hallock

Nathan in service was great to work with! Got me in and out fast at my service appt.The folks here are really nice to work with.

Natalie Howell

Excellent and accommodating service! Brian Ball, Kurt Brown, and Austin Mitchell all helped us through the buying and financing process skillfully and patiently. They all stayed late (way past closing) to help us as our purchase had some complications. They also let us keep the car there for a few days until we could come collect it. If you're looking for a car give them a try, they're honest, straightforward, and friendly.

Carol Walsh

Darrell Inman our service representative has always been professional and courteous. We were coming in for general service and had a wheel sensor go out on our SL550. However we had no idea what was happening when the vehicle would not go over 18 miles an hour. We called Darrell and he helped us limp through the drive to the dealership. He was right about the problem and worked with our warranty and got it fixed. We did have to wait a couple of days for the part and the Service work but he made sure our car was protected and safe. We are glad to have someone like him working at the Mercedes dealership in Asheville NC. We wish more people took as much pride in there work. Thank you Darrell Inman and the Field's Mercedes of Asheville.

Katie Kalarovich

Other than waiting for a month to get an appointment for annual service, all was good.

Madelynn Houde

Our experience with purchasing a car from Mercedes of Asheville was awesome! The staff gave us their undivided time and attention and made sure we felt comfortable from beginning to end. We were able to take our time and compare different vehicles to find our perfect fit. The staff was fair, considerate, and very knowledgeable. We were happy to do business with them.

Jason Morway

Great experience! Very easy to deal with. Kelly B. was excellent.

Caitlyn Thompson

Curt and Kelly absolutely made my experience at Mercedes Benz of Asheville as awesome as my new car. Their professionalism, genuine desire to help and approach to the transaction made me feel both comfortable and confident. Will undoubtedly seek these two out in the future for both myself and others.

Tob Allmes

Savannah was very helpful and made the car purchase a great overall experience. Would for sure contact her for the next purchase again! Thank you!!!

Dakota Meadows

We had an awesome experience! Raphiel was great!

Robin

Darryl does a great job and is very service oriented with customers !

Elizabet Hinojosa

Overall great experience! Casey Herman did a great job in making my experience as a first time buyer easy.

Barbara Norman

Excellent service. Very personable and helpful in finding just the car I wanted. Very pleasant car buying experience. Will definitely work with Savannah again.

Bucko Brandt

Joe D did an outstanding job helping me with locating and purchase of new GLE450! Great team of people, friendly, professional and genuine! Will be back for next car!

Jeanne Harrison

I was in Asheville taking time with my brother who had to enter hospice. My tire was low and the Firestone wasn't able to fix it on Sunday due to locking lug nuts. I left my car at the dealership. I called Monday morning and was directed to Nate. He was just awesome! He helped me and was so kind and understanding. It turns out my wheels did not lock, so he made sure I didn't pay for new locks and a key. My front brakes were in need of replacement also. He made sure everything I needed to get home safely was done and ready for me on Monday. I was the very best of a difficult situation. I am very appreciative of his excellent service.

Phil Reed

Darrell has always been and is still a great service writer. He has always taken good care of us and this time was no different.

Roxy Hall

This dealership has stellar customer service and Raphiel was outstanding! I purchased the car from Mercedes Benz of Asheville! They couldn’t find a shipping company to get it to me in timely manner, so they had a driver bring it to Jacksonville for me!! Outstanding!!

John Reaume

Nathan was very helpful, courteous, and accommodating in a fast paced environment. Facility is pleasant and well maintained

Samuel Colley-Toothaker

The service here is excellent. Brian Ball and Kurt Brown handled my sale and I cannot recommend them strongly enough. Gentlemen. The both of 'em. Austin Mitchell took my hand and walked me through the financing process like an absolute boss. All in all, it was a no fuss, no muss type deal. Painless. Thanks all around.

K. Huffy

Mercedes of Asheville has put a stop to my long search for a pre owned SOUTHERN GLE. I contacted them and made appointment for a next morning test drive. I live in another state. Joseph Delvecchio sent a text that evening letting me know I was expected. Before I arrived I received another text from JOE stating that he had the car ready to be shown. Upon arrival I was treated as a guest at a nice dealership. Everyone I encountered was friendly and helpful. Joe did a wonderful job helping me with my questions and getting things finished in a timely manner. Sarah took care of all the remaining details and I off with my new to me car. This was an enjoyable experience. I would recommend this dealership and Joe to anyone looking for a pleasant buying experience

Susan Wirths

We had an excellent experience. They were ready and waiting for us and did the job quickly and completely and we were on our way in under an hour. Perfect.

Gwen Nicholson

An amazing experience at the new dealership at airport road, such a beautiful dealership with top notch employees as Darrell Inman has always went well beyond helping his customers. I wish I could give him 10 stars instead of 5.

Jim Hitt

Russell was very accommodating and followed up with each service request that I had to verify the completion. Great experience.

Rebecca Kovacs

Service is outstanding! Nate was so helpful and accommodating. The faculty is state and f the art. 5 star all around!

Larry Estep

I trade cars quite often and have bought from many different dealerships. This was one of the best experiences of buying a car that I have had. The staff were extremely professional. Mr. Haire is very knowledgeable about his products. Everyone at the dealership was extremely helpful. There was no pressure to buy only information about the variables associated with my trade. I highly recommend Mercedes Benz of Asheville and I will definitely buy another car from this dealership. I give them my highest rating possible without reservation.

Patrick Hegler

My wife and I came to Field’s Mercedes for help with our MB which we purchased used from a used dealer. We can not say enough good things about the staff we encountered there. The parts department personnel spent time helping us identify needed parts and then sent us to service where Darrell went above and beyond to help us with ordering parts and scheduling the necessary service. We are so glad we chose to use Fields!!

Lisa Lashley

Service advisor is professional, friendly, knowledgeable, and accessible. I appreciate the consistency of service and response to my needs and concerns. Loaner vehicle provided made my service experience even better. Absolutely one of the finest car washes I have ever gotten!

eddie perrou

Mercedes-Benz of Asheville is a great place to have your car serviced. Super nice people and beautiful facility. Biscuits and donuts , what more could you ask for?

Graham Averill

I just bought a used truck from this dealership and was really impressed with the service and sales staff. Kelly Rock and Curt Brown both went out of their way to make it a painless process. They even let me take the truck home for a few days so I could get a better sense for how the vehicle would fit into my day to day life. They were helpful without ever putting any pressure on me to make a decision.

Gordon Jones

Excellent service. On time. Met all commitments! Very personable. Impressive.

Joe Chebeir

Great experience. Darrell Inman and Tim Harben were a pleasure to work with. This a great dealership. I drove from Greenville to get the work done. It was worth it

Arlene Solomon

Truly a wonderful team and experience. Brian Bell could nit have been more attentive or helpful. Would highly recommend him as well as all his co-workers, who also assisted me. Jeremy, Greg, Tony Austin and Darrell in service. Thx guys. You are awesome!

Tom Butler

Brought my Benz in for a recall on passenger airbag; service shop was clean, socially distanced and prepared for my arrival. Work was accomplished in stated time frame and a clean, serviced car was ready for my pickup. Everyone was polite and helpful. First rate!

Wendy Murphy

2022 - the new location is very nice to say the least. I waited for my brakes to be checked and Darrell was calming, professional and attentive to my needs. It’s not easy to be in the service business these days, so I do want to commend this dealership for hiring a great team. 2020 - I parachuted in a panic into MB of A on a Monday morning after discovering a flat tire (like severely damaged) and was met by calm, cool and collected Nate who couldn't accomodate me right away but arranged for a ride home, then brought me back and arranged a loaner to use while we awaited a replacement tire. Nate and the team are always helpful and accomodating.

Deborah Black

Shopping for a car is one of our least favorite things. However this dealership Mercedes-Benz of Asheville And Tony Sellers Made the experience pleasant and painless. They went above and beyond to make the process simple. We feel that we got a great deal and a good car. It was worth the 2 1/2 hour drive up from Georgia. I highly recommend this business

Yesho Atil

The Fields dealership has an incredible service department. I love them and I am grateful for their expertise, honesty, and neighborly approach to problem solving! I have never known better . Thank you so much! ♥️♥️

Fred May

The overall service was very good, however the mirror glass doesn’t match the other one

War N Peace

Every time I come to Fileds Auto Group (formerly Skyland Automotive), I am greeted with a smile, kindness and exceptional customer service. Darrell, Nate & Tony are absolutely awesome.

Dennis Plaksin

Definitely recommend this place to anyone looking for an easy and pleasant car buying experience! Thank you Joe and the team for everything!

Kiyah Sage

I took my car in for service for the first time yesterday. I'm glad Nate was assigned to me. He was polite, respectful and very helpful. Thanks, Nate for making it a great experience!

Paul Schlotterbeck

Appreciate you guys fitting us in before we left on our trip, but the check engine light came on on our way down to Florida. We are currently in Jacksonville at Fields Mercedes to see if it is still the NOx sensor

Errawan Sawadivong

Charles Thomas has gone way above and beyond to take care of me. I will be referring everyone I know to come visit him. :-)

Penny Langstrand

Nate was wonderful. It was my first experience with my 1st Mercedes-Benz. He put my mind at ease and made a very anxious situation a pleasant experience.

VICTORIA KONKO

Loved the service, great communication and easy to work with

Susan Valentine

Darrell’s was so helpful when my GLE350 was brought in for a service…. He kept us apprised of the work beyond done iin our car. We are very happy with the service department.

Willard R Evans

Casey our salesman was great. What wasn’t great was the dealer not accepting my check for the down payment. What wasn’t great was that they put some gas in the car I purchased but did not fill it up. What wasn’t great is that they are willing to sell pre-owned Mercedes Benz vehicles, at a higher price than KBB recommends, and yet treat you like you are not purchasing a Mercedes. I say, “get out of the pre owned business if you are not willing to treat all MB buyers the same.” Not impressed. Hey, I love the car. But before it was over, they had turned what should have been a quick and simple purchase, and fun and exciting experience, into your typical car buying bummer.

Leonard Chang

The overall experience with this dealership was excellent. They are very professional and friendly. I didn’t feel any typical “ push to buy” things and the entire team worked later in the afternoon, right before labor day weekend, to complete the sale.

Lary Schulhof

Darrell does a good job. After the work was done I discovered a problem which was immediately addressed and corrected.

David Hensley

Greatest service in our region. Darrell and his team are five star!

Mary Mustian

My service appt date/time was not scheduled as requested, however, Nate saw to it that our car got attention when we arrived . Although the reason for the noise couldn’t be identified, the service department really did try. We stopped at another MB service in PA and they couldn’t identify the noise either. Thanks to Nate for fitting us in and at least investigating the noise.

Arbie Rhodes

Skyland has been taking care of my cars many years. Nathan is always courteous and professional with his work. I am very satisfied with outcome.

Lauren King

Really impressed with this dealership and their service . Dropped my car off for an airbag recall and oil change.. Nate was awesome and so helpful on everything. They wash your car and shine your tires also. Definitely will be back!

Amanda D. Austwick

I love the car as it is, and all I have to do is come down when I have less than 8 inches of snow and pay for the extended warranty. Tony, Jeremy, and Darrell are great to work wit,

Kimberly Wilson

Somer was very nice and professional!

Kelly Clyburn

Raphiel was a great salesman and worked with us on all of our questions and concerns. The finance team was great as well and very patient with us. Raphiel had the paperwork ready and never pressured us into buying the car. He was very honest with us on the cars history and was open about everything. He made the car buying experience fun and laid back. We would go to him again for another car!! I’m so happy with my Mercedes GLA 250! Thanks Raphiel!

Jan Lemasters

While service is eventually good, it has twice taken return trips to get service completed and done properly. The staff is always very kind and loaner car has been offered. I do believe the fee charged for routine maintenance is considerably overpriced. I know that my recent fee was over 5x what I paid at another non-Mercedes auto service business for the same service. And for that service, I did not have to return because the service at the non- Mercedes auto service business was thoroughly and completely done.

Sheila Tucker

Took my 2018 GLA in to Mercedes Benz of Asheville recently for Service A. I feel so blessed to have a great Dealership and a wonderful advisor, Darrell that I can trust and I feel he has my best interest at heart as he services my vehicle. I don’t have a good business relationship with Mercedes Benz of Asheville and Darrell, I have a friendship! Thank you!

Michele Rogers

Fantastic Experience and I Love My Car! When my husband & I stopped in to "browse", I really didn't plan to leave there having purchased a new GLS450. We worked with Tyler Davis and he was remarkable. He was professional, friendly and thorough. He took the time to listen to what was and was not important to us in a vehicle. He also took the time to show us different vehicles of different sizes and packages so we had the opportunity to fully compare all options. I really appreciated that I never once felt pressured by Tyler. After our paperwork was complete, Tyler took the time to go over all the features of our new car before we drove it home. This was much appreciated. What we like the most about Tyler is he cares about his customers as people and doesn't just treat them as "sales". In fact, a few hours after getting home with our new vehicle, I realized I had left my iPad in the car I traded. It was after hours and we texted Tyler asking him to call us at 9am the next morning. As requested Tyler called and we explained the situation with my iPad. A short time later, Tyler called me back to report that he had found my iPad and offered to bring it to me. We did not know at the time that it was actually his day off. He made the special trip in to look for my iPad. Now, THAT is certainly going above and beyond the expected level of customer service. If you are in the market for a new Mercedes, Tyler is the guy you need to contact! I cannot recommend him any more highly! Our entire experience was pleasant and I also wanted to mention the F&I Manager, Frankie. He was pleasant to work with and thoroughly reviewed all of our paperwork. I could not leave this review without mentioning Nate in the Service Department. This is our second Mercedes purchased at this location. We always coordinated our routine maintenance with Nate and he is exceptional. He returns calls in a timely manner and we have always been pleased with his performance. Thank you to the team at Mercedes-Benz of Asheville

Junot Foradada

Had a wonderful experience at Mercedes of Asheville! Curt and Kelly were awesome. Definitely will be coming here for my next car!

Fredia Hill

Darrell Enman makes it a pleasant experience to take your Mercedes for service to Fields Mercedes. He treats everyone respectfully with genuine concern for services completed in a timely and excellent manner. He is always professional and appreciative of your choosing Fields. He is a big asset to Fields Mercedes!!

Bill Dorfman

Nathan, one of the Service Managers, Has always been very helpful. He is prompt in returning my calls. He thoroughly explains the why's and wherefores of any work that must be done giving me options where possible. The car is always ready when he says it will be. On top of all that, he is simply a nice man.

Janet Couch

Beautiful new facility. Great service!

Charlie Howard

Nate is always nice an polite and very knowledgeable of the cars. The place was nice and clean, which is a great thing in this time of Covid. If you need anything answered about your Benz, call or come see my man Nate!

Sharon West

They did a great job washing my car.

Nate Pascal

Friendly, prompt, and knowledgeable. I'll definitely be back.

Thomas A. Goodwin

From Darrell at the beginning to the mechanic who serviced my car, including the young lady who gave me my loaner, the service was outstanding. And please thank the tech who fixed my tire pressure so that the damn light and warning stopped going off. Thank you!!

Bob Beindorff

Dealer let me know in advance the time it would take to complete the service. Provided us with a new GLE loaner on short notice due to the lengthy service time. Check in was reasonably smooth. Checked in with an update and recommendations related to the service. Service was completed on time and our car was returned washed and clean.

Austin Bennett

I recently purchased a used car here. The experience was great and I received the help I needed at every level from sales to management and finance. My salesman was Tyler Davis and he helped walk me through the entire process and answered every question I had. I would highly recommend purchasing from this dealership.

Jim Brown

Nathan did an outstanding job getting a tire replacement for me.

Warren Webb

The service department at Mercedes Benz of Asheville is excellent. The service manager Darryl is both friendly and professional. I have used their service for seven years and have never been disappointed.

Michael Parisi

I've had an amazing experience working with and purchasing from Mercedes Benz of Asheville. The salesman I personally worked with, Nathan Hardin, is really lovely and easy to work with. He felt genuine, helpful and kind, never once pushy, and provided the best experience I've had at a car dealership. And, on top of the easy-going process, I got a stellar deal on a great pre-owned vehicle. I highly recommend checking out Mercedes Benz of Asheville if you are in the market for a new or pre-owned vehicle!

Valerie Colegrove

Phenomenal service, nobody better in the world than Nate, Hillary, and Darryl!!!! They are AWESOME< WE LOVE and Appreciate them soo much!! The Best Service Department in WNC!! Curt Brown is the Salesman you want!! He Rocks!! He is detailed, kind and always there to help you!!!

C Hamlin

Darrell at Fields Mercedes was very accommodating with service today. Also, gave me extra instruction on Car Play. It works great Darrell. Many thanks. Carol

Anne Marie Roberts

Nate was amazing! He made me fee comfortable and welcome. He explained the pricing and services in detail and did not make me feel dumb if I didn't know or understand something. I would give them five stars, but they are super expensive, but that's what you get with a Mercedes I guess.

Michelle Arthur

A wonderful experience! It could not have gone smoother or quicker. Everyone was extremely helpful and friendly.

Ann Barry

Beautiful new dealership. Raphiel Rodriguez was everything I want in a salesperson: patience, knowledge, honesty, and integrity. Recommend this salesperson highly.

Mary Lou Davies

Work finally was done but slow and very limited communication while the car spent 3 days at the dealership. However, the car is a very new model and there is limited experience

Tulea Sluder

I had the best experience at Mercedes Benz Asheville. Raphiel Rodriguez was a wonderful sales person to work with. This was my first Benz purchase and Raphiel was knowledgeable and not pushy through the buying process. Thank you Raphiel for a great experience!

David Ellis

The loaner is an excellent touch. Very quick service> Daryl is awesome! He always explains in detail what is planned, how it went, and any advice on moving forward.

Steve Quinn

Nathan and gerald are really good to deal with. They take care of you

Mildred Burnette

Tony was the Sales Professional I worked with. I highly recommend him. He is very professional and very knowledgeable of all makes and models of cars. He is honest and is great to work with! Great sales experience with Tony at Mercedes Benz of Asheville!

Tina Lively

The staff was very friendly and Savannah was very prompt to act as soon as a vehicle came available that I was looking for. Thank you Mercedes Benz of Asheville Team!

Christine Hill

I just reposted a review from years ago. Please ignore it. Today I had my annual service. It was originally scheduled on July 1 with a loaner. I received a call the day before and there was no loaner available. I was given the opportunity to reschedule in order to have a loaner. I did reschedule to today, July 12. I called the Friday before to confirm the loaner. I was told that Nate was off that day and the man I talked to said he could not help me with the loaner or the schedule on today. I arrived this morning at 7:45 and was told no loaners available. Since I have a hour drive I stayed for the service. While I sat in the waiting area 2 clients received their loaners. I understand if there is a shortage but the client (me) should be informed before the service appointment. The is my 4th MB and Skyland MB has always been top notch. I’m not to sure about MB of Asheville. As always, Daryl and Nate, are always efficient and professional. Definitely a asset to this dealership.

Cameron Hampton

Darrell Inman in the service department did a great job. Smooth process and kept me updated the entire time.

allen cluer

Great service from a reliable dealer that has a customer oriented service department. Darrell is the best. He has always been wonderful to work with. Thanks Allen

Karen Ham

Charles Thomas was extremely helpful in the dealing of getting of my Mercedes. He had everything ready when I went to pick it up.

byron matthews

Raphiel was super great showing us the beautiful cars!!

Michael Hulsey

Today was the best sales experience of my life. All of the staff there are wonderful and friendly. Shout out to Raphiel G. for making it a fun experience! I’ll always go back here for my cars in the future!

david holder

very busy dealership therefore staff are somewhat slow to respond initially. However when caught up, purchasing our SUV went very well. Friendly negotiations lead to satisfactory arrangements to reasonable prices thanks to Jeremy Shea and Robert the sales manager. whole process took a bit to long but the results mattered. David and Sandy Holder

Michael Fulbright

Always professional. Excellent communication. Top Tier service and outcome. Darrell makes service always go smoothly.

Kathryn Schutz

Darrell is always wonderfully accommodating and knowlegeable.

Patricia Freeman

Prompt and courteous. Nate, my service manager was outstanding. He took time to answer my questions, provide technical advice, and was very knowledgeable about my car. Couldn't ask for better.

George Goosmann

The dealership went the extra mile service my car.

Kathleen Corbett

I worked with Kelly Rock and Sarah at Mercedes of Asheville and both were fantastic! The transaction was quick and easy. I couldn’t be happier! Thanks guys!

Dradon Ingle

You made the process of buying a car easy and enjoyable. Everyone was very helpful and I would definitely buy a car from you again. Thank you for all your help

Antionette Caston

Excellent customer service and customer care for maintenance services

Ethan Jenkins

I spent days and days of searching for the car that I wanted, with no results, and arrived here yesterday in hopes of finding the ride that I wanted in my budget and ran into a sales rep by the name of Adam Rice! He’s my hero, and helped me get the exact car that I wanted and helped me out with the finances in order to drive off with my 2012 bmw 528i in phenomenal condition. If you’re looking for a car, this guy will hold your hand every step of the way!!!! Thank you!!!!!!!!

John Gray

Fantastic experience. I suggested i need work, they talked to me and convinced me everything was fine. Its refreshing to have a dealership who doesnt try to sell you work, especially unnecessary work, 6 stars

Michael Egelston

Great folks to work with. Nate is so very helpful. Work gets done quickly and well. Good clean up after.

JERRY

Very professional & accommodating personnel at this dealership service. SUV was serviced as scheduled. Really appreciate Darrell & Kyte offering the loaner vehicle.

David Trowbridge

Great service, done on time and on estimate.

James Ferguson

Nat and Mercedes of Asheville did a great job on the Sevice and some additional work need on my GL450 it’s great knowing you have a dealership you can count on

Valerie

I spoke with Tim the concierge and he was so knowledgeable about how the machinery of Mercedes responds to the controls. There was so much more that my Mercedes can do that I didn't know. Thanks Tim!

RICHARD L'AMORE

Thanks Darrell for directing a great service experience at Mercedes Benz of Asheville

Lewis Wilder

Mercedes Benz of Asheville Service Dept finds all who work there knowledgeable, professional, helpful, and efficient- Darrell and Nate are outstanding to deal with , for regular service work or help with any issue that needs immediate attention - It is comforting to have gentlemen of this stature and knowledge to be on you car care team

Erika Siegel

Excellent service!! This was my first service and Nathan was professional. I drive almost 2 hrs and I will definitely use them again.

Richard Cram

I was treated very nice that it didn't take any time for them to get my car into service they kept me informed of what was going on with my car and although it was a little longer than I expect as far as the time but I realized that it was busy there today great experience

kyle slone

Excellent customer service, friendly and very quick service!

hognott

We live in Florida/NC. Car broke down in Bryson City over Thanksgiving weekend. Darrell couldn’t have been more accommodating and compassionate for out of town travelers. Towed vehicle to Fields M-B in Asheville and got us a rental to drive back to Florida. Mercedes was picked up a week later and all is fixed and running great !!

Saiprasad D

Got a good deal but Raphiel could have spent more time on talking through the car details and specs.. going over what numbers look like with different options etc. Also, when I spoke about mileage on car got two different answers from 2 different people.

Charlene Harris

We had our Benz in the shop. While waiting we found a used benz we were interested in making a deal. The bad experience began when the car listed for a certain price oddly jumped $2000 when it came to trading. The salesman also told us it would take a lot of money to fix our trade in...oddly enough it had not even been pulled into shop...no idea what the cost was. We were also charged 614.00 for a part that cost $25.00 and charged 28.50 to SCHEDULE our car to go into the shop. I will have to say they were fast and on spot as far as the repair to our car. Very costly and sales department should train the salesmen to have a little more tact.

CS Martin

Darrell Inman is professional and pleasant to be around! He assisted me with a tow package on my GL450. Picked up the car on Friday and bought my trailer this weekend. Easy Peasy! He answered my questions and I’m a very happy customer!

tommy cheeks

Great experience. Darrell always get me in and out he does an amazing job and the customer service is great it’s worth the drive from Greenville to get my car serviced.

David S Urion

I’ve been very impressed with my service consultant, Darrell Inman. He is pleasant, extremely detail conscious and knows his product. In my history of car servicing, I have dealt with none better.

Jeff Tabor

Great experience. We got in and out quickly Austin did a nice job. Would definitely drive from Greenville to buy a car from these guys.

Chuck Yoder

Very professional and pleasant people/ atmosphere.

David Mullins

Service was performed as requested in a very timely manner. Darrel Inman was a very cordial and professional service agent. I appreciated his help with this service appointment.

Peter Brower

Nate and his service team has taken care of my Mercedes with great care. I feel I am very lucky to have Nate there when I need him and will continue to have my car serviced by Mercedes-Benz of Asheville. PB

Bill Dorfman

Knowledgeable service managers who grout of their way to explain forthcoming service complimented be capable technicians wh get your car done in the time promised,

Norval Hensley

Everyone was exceptionally friendly and professional and made us feel as we were their only customer. The follow up email with the invoice was delivered quickly and was accurate.

Angelica Hernandez

Had a great experience purchasing my first car! Thank you!

rodney james

The vehicle sells itself, Brian did an outstanding job explaining all the features and has followed through after the sale to make sure all was going well. Thank you on our first Mercedes purchase

Matthew Johnson

I'm so glad we have a sprinter service center in Asheville! Thank you for honoring warranty.

Gael Penland-Paschall

Exceptional service and attention to details. Wonderful to work with this highly professional staff. Darrel Inman always does a wonderful job for me. He is a true asset to your organization. Thank you.

Eunice Lovi

Always very helpful, professional and ensures customer's needs are addressed.

Stanley Price

Charles is an excellent salesperson. He was patient, helpful, and made the sale a pleasure

RM Hounshell

Top tier dealership with top tier people! I believe that's what separates "good" dealerships from "great" dealerships.

Sean Alabaster

Easy to make appointment and received reminder call a day ahead. Checking for service was easy. Work down quickly and professionally. Thanks for the Darrell!

Tamara Willis

Great customer service! Offered Uber service to take me shopping while waiting for the service of my car! Text me when the car was ready & sent the Uber to pick me back up! Great service and dealership!

Susan Muse

Mercedes Benz of Asheville did an excellent job on my vehicle. Special thanks to Darrell in the service department for great customer service!

Brad Pendley

Tony Sellers was the best easy transaction . Very clear of the terms . Could not have gone smoother . This is my tenth car with them and are happy every time . Thanks Tony !

Kirk Kinsell

Darryl was super attentive and available. Everyone was very nice. Fixed my car!

Nadia Elkaissi

Great service ! Darrell is great to quickly get my car serviced and keep me informed !

Robert Sylar

Good people, did all they could for me. Would go back. I trust Daryl to do me right.

Angela Webb

I called Kelly Rock this morning with a problem and she had Darrell calling me before they opened helping me. Asheville Mercedes’ went above and beyond to help me! Thank you!

Nicole P

Nathan was excellent, he made the process so easy. First class service all around.

Cody Wright

Awesome Dealership! I worked with Casey and he was more than willing to go the extra mile! I highly recommend if you buy from a Mercedes dealership this is where you want to go!

Dr. Glenda Weinert

Nate is a great Customer Care Member. We always receive good service and Nate pays great attention to detail. We greatly appreciate his service.

Denise Herman

Great salesmen, take care of their customers

Email2 Jes

Hard to find the cars that are advertised. When you call, hard to contact someone. When you go, nothing is there. They don't have it, or it isn't in yet, or it never existed. Feel a little played even now owned by a new group. Guess you have to be in a certain income bracket or club. But overall, great cars if you can ever actually get around to buying it.

Mark Arrington

Nate Caldwell, Kyte & the whole service is incredible!! We have been working with them for years and every experience is awesome!!! Thank you!!!!! Mark & Bobby

Sean Mclaughlin

They were thorough and fair. They also communicated well through the process. Thank you.

Jason Smith

Fantastic dealership with a great selection and wonderful service. If you are looking for a sales person to assist you, I highly recommend Tony Selllers. Tony is very knowledgeable and made my experience at the dealership very enjoyable.

Ruth Allen

We were promptly greeted. The maintenance was to take two hours, and it was complete in 70 minutes including a car wash. It doesn’t get much better than this.

Donna Ducker

I’m always treated with such respect. The staff is friendly & keeps you informed on any other services your car may need. I don’t mind taking my car for service!

Michael Wilde

Kelly was great! The facility was immaculate! Thanks!

sean

They helped me get in and out with all the help of there staff. It was one of the better places to buy cars.

Marni Stockhausen

Such a warm welcome. BEAUTIFUL facility. Nate was extremely friendly and helpful!

Joanne Pierce

Beautiful building and great service. Thank you Darrell for taking care of my car.

Mike Knighten

Daniel in Service was extremely courteous and efficient. The Service Experience was fast and reasonably priced.

John Patson

The service department at Mercedes Of Asheville does an excellent job; especially Darrell, who is always welcome in and accommodating!

jennifer bremerman

Very nice place with friendly staff. JR is a super nice guy and was a pleasure to buy a car from. Not pushy or high pressure at all. Would recommend this establishment to anyone who is looking to purchase a car!

Aubrey Woodard

Very pleased with the prompt and professional service on my vehicle. Especially appreciate the courteous attitude of Mr. Darrell Inman.

Margaret Koutris

Darryl is always nice to work work and kept me informed of what I needed to do got me out quickly.

Todd Taylor

Russell and his service team never disappoint...

kenneth morris

Had to wait 4 hours for several recalls and other checks. Our experience was very good and as usual Nat was great. We will come back !

Bill Thorne

Great service, friendly staff and a really clean facility. I highly recommend them.

Walt Mallonee

Savannah was incredible! Very responsive and prompt to answer questions!

Gaye Currier

This time when I took my Mercedes-Benz in for routine service, I asked for a quote on the amount and they were right on the money. Darryl and Nate are always such great men to deal with.

Lori Tipton

Always great working with Darrell. Always been trust worthy kind knowledgeable . Thanks Darrell.

Alisa Brown

I brought the car in for a recall inspection. Everything went well, no problem with the moon roof seal, and I wasn't charged a penny.

Curt FitzGerald

Nathan was courteous, helpful and delivered my car from a major servicing faster than expected.

Glenda Callicutt

Darryl as always was great! Cafe is a great idea and delicious.

Gary Wein

Excellent service and attention to detail.

Deborah Yelton

Darrell In man was, as always, extremely helpful. He makes sure my car is taken care of. He's the best!

Susan Hines

Great dealer and my service agent Darrell was great.

robert leveillee

I met with Casey Herman he was very good at his job he helped me out on getting my car he was very nice and helpful

Sharon McIntyre

Charles was amazing! Very thorough throughout the entire process! Highly recommend Charles!

Newell Bascomb

New location is great for us. Beautiful new building and Darryl has always been fantastic.

William Hollingsed

Everyone was very helpful. Casey Herman was professional. No complaints.

Garry Pomerleau

Ok sooo this was an amazing experience Service was excellent the timing was great. And yes must mention the food was an added plus

T Anderson

The staff was very prompt and professional. I live in Greenville, SC, and I must say, my experience was well worth the drive.

Anthony Lipscomb (Antlip14)

Took my vehicle in for a Service A and the process was easy and efficient. They even washed my car. Thanks Nate!

Coe Goulas

The service department does a excellent job in keeping you updated. Darrell Inman is very good in his advisor role.

Mickey Gosling

Darrell is always very nice and dependable. My car is running great and got a super car wash.

Jim Owens

Nate, my service advisor, is always a pleasure to work with. This is my second Mercedes from Mercedes of Asheville and I couldn't be more pleased.

Jason Dills

Who doesn't love a Mercedes??? My mechanic lost my key so you can only get one thru the dealership...when the key arrives you must have the vehicle there....(hard without the key right) so expect a tow bill!!!

Bill Strauss

Excellent service. New location is great. Everyone friendly and very helpful. Thanks!

Atlantic Holding

Purchased two cars here, Joseph is great sales person! Recommend!

Tyler Swanson

Nate did a great job taking care of me on my first visit to MB Asheville.

Fred Cooke

Darryl Inman was fantastic and the new store is beautiful! Great service experience!

Charles Snead

Great new facility. Great professional service reps. Exceptional knowledgeable services. .

Georgeanna Anderson

I was very satisfied with every thing Was treated very well they are truly the best I have ever dealt ,with very professional

Gage Shields

Nate in service was great!

James Hipps

Prompt professional service & repair. Car was washed & cleaned & looked great when picked up.

Steven Vinzani

Always trust them to do a great job! They really appreciate my business

Nick Pryor

In on time. Kept me informed as the work was being done. Great customer service.

Gail Davis

Very nice service manager told me all about the new location.

Jean Burnett

Darrell is a very welcoming and extremely competent representative of Mercedes Benz.

JOSE MUNOZ

Very pleased with the service & courtesies provided. Will definitely return for follow up service. Stay Well & Healthy. JOSE MUNOZ

Philip Brandt

I never thought I would say buying a vehicle would be a pleasure but it was. This week we took our vehicle back for the B service. Outstanding service!

Lawrence Mantooth

Awesome people to work with even willing to deliver the vehicle to me all the way from Asheville NC to Whitesburg Ky I want to thank Tony Sellers for all the help in getting my Ford Focus

Not Valid

Very friendly and easy to work with. I would definitely buy from them again.

Gail Lutz

I'd give it a five except new service appointments are over 2 weeks out. Unacveptable when your AC quite in July or August.

Lorinda Whisnant

I received excellent customer service from Nate (my Service Advisor) and the entire Service Department. I highly recommend.

June Ray

Al sue a great experience. Nathan is very helpful and considerate.

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