Reviews of Trek Bicycle Stuyvesant Town. (Bicycle Store) in Yonkers (New York).

Trek Bicycle Stuyvesant Town

187 Reviews

118 Comments

Bicycle store

Bicycle store

288 1st Ave., New York, NY 10009, United States

Description

Information of Trek Bicycle Stuyvesant Town, Bicycle store in Yonkers (New York)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Trek Bicycle Stuyvesant Town

Reviews of Trek Bicycle Stuyvesant Town

Mike B

Eric was awesome! Took care of my flat on my Trek Portland and what was causing it. Redoubled the rim tape and recommended a few maintenance prevention for my daily commuter. Thank you for your great customer service!

Mo .Squared

I was searching high and low for a TREK bike and not one location before the Stuy Town store had what I wanted. As soon as I walked in, I was greeted by friendly staff, especially Eric. I purchased my new Emonda on a Wednesday and had a ready date by Friday. My order was rushed and it was ready the next day. I picked up my bike, my seat was sized to my height by a lovely young lady, I believe her name was Hailey. I am not that great with names so please forgive me. I had my first ride this morning and I have to say after not being on a bike in over 10 years, this bike gave me a wonderful ride. I have been feeling wonderful all day!!! Thank you Eric and StuyTown Trek!

Brodie Chapman

I am professional cyclist and I had a really good experience at this store when I needed some help in NYC. The guys were super understanding and knowledgeable and we had some good chats about riding in the area. The shop was well stocked and inviting. I would go back for sure, and probably will next time I am in NYC.

Armando Perez

This location has amazing staff. I’ve come in here multiple times and they have always been great. Simple things like pumping my tires, tightening parts, and even giving me a reflector light when my broke. Frank and Xavier in particular are friendly, very knowledgeable, and helpful. Thanks guys!

Massimo Bertini

TLDR: I wouldn’t even consider going anywhere else trek Stuyvesant town has employees who care. I went to a a different trek store and one of the people who normally work here was stationed at that store for the day and when I walked in he remembered me and asked me about my bicycle project (kudos to the tall black gentleman). On top of that the workers want to talk to you. When I come in I am greeted by friendly and knowledgeable staff that make you feel welcome and assured that they know what they’re doing. One of my favorite parts of this shop is how it’s laid out. The front desk is the service desk which makes no snaking around the store to get to the person you need. I came in today needing my cassette replaced, I had no wait time (thank you Andy), and while they were working on it I got to have a conversation with the other employees there. while I felt special it is how they treat everyone another customer came in and right away got helped. To say this store is managed well is an understatement. I have been in non trek bicycle shops in Brooklyn and heard about how well run Stuyvesant is. I could not recommend a better bicycle shop

David Fowler

The customer service is exceptional. The team helped me with bike selection, the neceassay bits and bobs needed, but most importantly the local knowledge about riding on NYC (I’m from Australia). I’ve been back a few times and they continue to really look after me.

Mackenzie Murray

Always love going to this location. Frank and Xavier are always so helpful and go above and beyond every time. I went in there today needing help with my chain, and they not only fixed it, but guided me on how to avoid the problem in the future. They really know everything!!

Highline Interactive (Highline Interactive)

Best bike repair experience in NYC. They can fix any brand of e-bike so it rides like new every time. The service is fast and the staff is top notch. I wouldn’t take my bike anywhere else. I can’t wait until Trek comes out with the e-cargo bike.

Alex L

Amazing, amazing, amazing customer service. Doesn’t matter where your bike is from, they’ll be happy to help. I’ve learned so much from the team here: taking off my wheel, fixing my bike parts, etc. They’re such a helpful group of folks that I’m comfortable asking noob bike questions. Big thanks to Mike and the team!

Krzysiek Rabiej

Amazing shop and service. I visited this store because I had a problem with the front light that fell out of the mount several times. The shop employee without thinking replaced the old lighting and the mount with new lighting and a new mount. I asked him several times if I had to pay extra, he replied no and wished me a nice ride.

Steven Lawry

Eric, Ned and Xavier provided exemplary support in helping me select the best bike for my needs and budget, then helped fit it out with the right accessories. Wonderful bikes and great staff.

Christian Kechriotis

Nothing but good things to say about these guys. Always really helpful and get my bike back to me within the day. quick, knowledgeable, and very friendly guys!

C. Jane Lake

TOP high end chains, locks, gear, outerwear. Fantastic place to fill up for air or buy supplies on your ride around Manhattan's greenway. Friendly, reasonably priced and KNOWLEDGABLE. Kids gear too.

james amster

Extremely well stocked and well staffed. Highly recommend using them for service and shopping

JUGGY

Frank Lopez and Eric Robinson do a great job of running this place they do what they say ~ they don’t make promises they can’t deliver & they are timely and the mechanic is also very good. Hands-down the best Trek service Centre in the city !

Mackenzie Murray

Frank and Xavier are the BEST!! I’ve been going to this location for over a year now, and the people who work there are truly the best. They are so knowledgeable and helpful, and I’ve learned so much from everyone there.

Kenneth Maldonado

My experience here at Trek stuytown has been nothing short of amazing. The help and service provided by Xavier and Frank is 5 star service. I will definitely be coming back here.

Christian Wittmann

Bought a bike here for my son during the pandemic. The staff were super courteous and helpful and they were able to accommodate building a bike in a timely manner. No doubt these are stressful times but they went above and beyond to ensure all their customers were cared for and kept safe while conducting business. Thank you for everything!

Joshua Rutta

Some of the most kind, competent, and caring bike service professionals one can experience. All representatives I've encountered, take ownership of their work. If ever there's a premature issue with any bike they've serviced, they go the extra mile to exceed expectations the next time round. They are genuinely driven to achieve customer satisfaction and overall excellence. This store, without qualms (and other Trek stores as well), deserve the recognition, praise and near perfect rating that they get, across the board.

Walid Nassar

I don't normally write reviews but this bike shop has been so good to me that I feel obligated to! The customer service and knowledge at this bike shop is unmatched.. I ride competitively and have serviced my bikes at several different bike shops but none have been as thorough and knowledgeable as this place! Highly recommend if you are looking to buy a new bike

Lexpanth3r

They always take care of my bike and it’s not annoying dealing with the staff even though one is usually there because of a frustrating situation. =)

Richard Bryan

I like the concept of a company owned store selling a single brand of bicycle with every model they make in all sizes and colors (just about). It's a clean and corporate and professional business model and the store is run that way; the guys are dressed professionally, and have passion for riding and for the bikes they sell.

Ron Arevalo

Great customer service with very knowledgeable staff. Love my bike! Edward and Simplee are the best!

Tobias Nilsson

I've been coming here for several years now, always going above and beyond whenever you need help with anything. Javier and Frank today were awesome!!

Jason McLaughlin

Trek has great products but the staff are really what make this store exceptional. They really take the time to give top notch customer service. Thank you!

david lehmkuhl

Xavier and the rest of the staff were amazing.

Ido Simyoni

Best Service I received in a very long time. I wish others could experience it so they can see what an excellent customer service is. Eric and Ernesto were so knowledgeable, caring, polite and patient which made my experience incredibly easy even though the bikes I wanted were backlogged for 4 months. Definitely will be back and buy again from them (I know need city bikes lol).

Christopher Powell

The guy at the cashier helped me find the perfect bike rack for my car and gave me some tips for set up. I really appreciate the service and care at the Sty town location.

Gary M

I purchased the FX Sports 5. Based on my test drive, it handled well. Very responsive and agile. the drivetrain, although not a 105, shifted seamless and responded well. Now, as for the sales person, Erik, he was on point and covered all the bases. Definitely a go to person for any bike questions. Thank you!

Tania

Ernesto was awesome - When I called you were going through renovations and he put the bike on hold for me, then I got a lovely thank you note in the mail as well. I love my bike and I am going to go back to buy some more accessories too. The other guy in the store was awesome too, although I cant remember his name. He taught me about the different locks which I had no idea about. I will definitely recommend you to a friend! Thank you!

Eldon Washington

Back in 2019, I purchased The Trek Farley Fat Bike from this store location. I come back each year, for service. Very knowledgeable and friendly staff

Anne Lin

Friendly, quick turnaround on fixing some scratches on my bike. Looks good as new!

Vengapat

I did not know a single thing about bikes but knew that I wanted to get my own after riding a Citibike for so long. Edward first helped me on the phone and suggested a few bikes which fit my riding style. I then came into the store a few weeks later and both Edward and Ned helped me procure the bike that I thought was perfect for me. A few weeks later the bike was built and waiting to be picked up. Absolutely seamless experience, super informative and they know their stuff! Looking forward to going back for my 1 year tune up!

Wendy Taliafero

The service was excellent… They told me everything that needed to be fixed on my bike which I appreciated and they did an amazing job. I’m so happy with the work that they did and with the fact that they didn’t let me leave knowing other work needed to be done and not mention it

Ariel Sultan

Great bike shop! Skilled service, and Eric helped me navigate finding bike parts even though there are massive bike shortages during the pandemic. I'm so grateful for him finding me the parts and moving quickly to get my bike fixed!

Adam Schorr

Buying and picking up my bike at Trek was one of the best retail experiences I've ever had. Everyone was so knowledgeable and super nice. You could tell they just love what they do and love helping people. And they didn't try to sell me stuff I don't need.

Raphael “Raph” Richman

Excellent. Professional, Helpful Ideas, Efficient. Eric is an excellent manager. Negative? They got the spelling of my name all wrong but.... hey....I'm sure they'll correct it from Rafael Richmand one of these days. :)

Gary Beygel

Nice guys, fixed my stuck bike chain 2 different times for no charge.

akiva wasser

I went to this Trek Bicycle location because they were the only one that had the model mountain bike that I was looking for. When I first tried to reach out to them, the store was closed for renovations for a week, but I was able to email the site to tell them what I was looking for. They responded quickly and helpfully to my email. When the store eventually reopened, I came in to buy the bike and I was helped patiently by Eric. He spent over half an hour helping me with another issue and with the purchase of the bike. I was very happy with my experience at this site. The only thing I am bothered by is the nickel and diming that Tfek does. Wheels on a plus mountain bike should come already set up tubeless (the way that Giant dies it.).even if they don't, installing them should not be considered an upgrade and should be free with the purchase of a new bike.

Martinezulysses

This trek store and its team takes the time to explain your issues and how to sort it with the best option for your Providing the best customer service experience,they know what they are doing and they are highly undervalued the whole store deserves a raise !!!or free pizza on Fridays They are the best ! Honestly

Elizabeth Marino

I cannot recommend this location enough! Edward and the entire staff were so incredibly helpful in getting me my dream bike! I've been looking for a new bike for a few months and with the pandemic, they've been very hard to come by! When I came across the Electra Loft 7D, I knew it was the bike for me! The StuyTown Trek only had one left and when I spoke with Edward, he spent so much time talking about the bike and reviewing the purchasing process with me. He was so beyond helpful and even put all my information into their system so I could come in and easily buy the bike. I ended up coming into this location the very next day to buy the bike (I was worried someone would buy it before me!!). Katy and Edward assisted in the purchasing process. I just picked it up on Saturday and I'm in love! I was given so much attention in the bike shop. Trek's 30-day guarantee, free servicing package, and warranties are yet another reason to buy from Trek! Again, I can't thank the employees at Trek Bikes StuyTown enough. They were so kind, so helpful, and I will wholeheartedly recommend this shop to everyone looking for a bike/accessories!! Thank you SO much!

Fabiola Gonzalez

What an outstanding service. My husband and I were looking for two 16 inches bikes for our niece and nephew and Edward and another associate worked miracles. The store only had one bike and they got busy locating another store to find the second bike. They found it and we were able to go pick up the second bike from another store. Thank you for making my hubby and I look like super stars when we gave the bikes to our niece and nephew.

Lou Fox

Great experience. Terrific team. Friendly staff.

Tariq Hasan

Due to the store being closed and my need to get a helmet in order to ride my bicycle for various errands instead of taking the subway, I called the store and the manager was very helpful first in helping me pick a helmet and in letting me buy it. I went by the store, he came out, took my credit card and id, and then came back with my helmet. Excellent customer service! Look forward to going back there for bicycle service now that I've become a NYC bike rider!

Jesus Ciriaco

This place is a gem. They were so nice and welcoming to me, my wife and our 20 month old curious daughter. We walked out with the bike we wanted and with confidence in our purchase. Thank you to Simplee and Edward. Really appreciate you guys. Update: Meant to write this a while ago. We bought an accessory rack meant for the child seat associated with Topeak. When we walked to the car I noticed the rack said NOT MEANT FOR CHILD SEAT. I walked back and explained to salesman I just spoke with earlier and he said not to worry. WELL long and behold when I got home to assemble the child seat it did not fit. Waste of 50 bucks but since we traveled from Long Island to the city for this bike I wasn't going back any time soon or to any Trek store for that matter. The experience annoyed me to say the least. Take that as you will.

BrooklynBound4

Courteous, knowledgeable, helpful, great customer service. Extremely pleasant experience.

Karena Reiter

Excellent fast friendly service. Knowledgeable and patient. This is now my go-to bike store. I brought my old TREK in for service when the gears malfunctioned. Now I am looking at the FX Sport 5 Women's 2020 model. Great way to exercise while social distancing.

Justin

I hadn’t had a tune-up on my 25 year-old road bike in over three years. Joshua provided a thorough bid which included lat/vertical wheel true, new cassette and chain, new brake and shifter cables, shifter/brake adjustment as well as detailed cleaning. The total cost for labor and parts was exactly what he stated in the bid (about $300) and was completed in about 24 hours as promised. My bike rides like new—very impressive service.

Tyler Simmons

After a rocky start, Ben was able to assess and fix my bike, and was incredibly helpful in resolving some miscommunications. The Trek team is professional, trustworthy, and communicative. I'll be back for future service.

Amanda Huntzinger

Jeez I love these folks. Don't know what I'd do with out them here in Stuytown. I'm always greeted with a cheerful can-do. They communicate really well via text, phone and e-mail. The space is spotless and airy. It's my first choice for repairs and maintenance here in the neighborhood. We have a couple TREK bikes so it's worth it for us to go here even if they cost a little more than other shops, because they always have the parts.

Sawyer Bernath

Great work, transparent pricing, will definitely bring my bike back here.

Mike White

I made an appointment to buy a bike here and the place was clean and well organized. The employees were polite, knowledgeable, concise, and very helpful making sure I got everything I needed to walk out of there with a fantastic bike!

Raffie Samach

Brought my bike in for a long overdue tune up. Came out better than new! Great service, great people, highly recommended.

Derrick Staten

Purchased a bike here a few months ago. Have since put 500 miles on the bike. Team has been helpful when I returned for minor adjustments. Definitely recommend for those looking to get into road biking.

Chris Nmai

Very friendly staff, great shop, and very reasonable prices!!! Definitely has become my go-to bike shop going forwards.

T BH

Amazing staff, world class products. Can't say enough about Trek Stuytown. All upside.

vladimir Jevtic

Fast service when parts in store Shipping times may vary quite extensively

Randy NYC

Received knowledgeable advice and excellent repair/maintenance from cycling enthusiasts for my trusty old Specialized Sirrus. I’ll return for maintenance needs.

Roy A Lang Jr

First time, after many rides by. Great, friendly, helpful, and knowledgeable staff. They do the Trek name good.

gavin Slattery

Another great experience in another great Trek store. Friendly crew. Tons of knowledge. Thanks for the incredible visit

John Anderson

The crew are always welcoming, patient and helpful. They're experts and treat me as if I am. It's a joy every time I visit the shop.

Hosung Lee

Andrew and Edward promptly followed up and showed passion towards helping customer and made sure that I have a satisfying shopping experience. I will be shopping here again when it comes time for my next bike.

Miriam Dasic

Friendly, quick and professional. Did not try to overcharge or upsell on a bike repair. Great experience.

Tom Garvey

Great service and friendly people. So glad you moved into the neighborhood!

Robert Gonzalez

Great bike Trek FX6 sport …the bike mechanics and associates are very helpful in making sure your bikes works for your type of riding ..

Bobby Mahabir

The workers were very friendly, helpful, and attentive! Very knowledgeable on what I needed done. Great service, I’m very excited that they came to StuyTown/Peter Cooper Village community

Lucia Chiappe

My name is Mauro Chiappe: Lucia is one of my daughters. I wrote about my experience in the previous page

William Stonestreet

Great sales experience. Very friendly and knowledgeable staff. Eric was very helpful. Would definitely recommend

Peter Rothstein

Absolutely a pleasure to shop here. The staff was helpful and knowledgeable. I truly think this is the future of bike shops

Gunnar

The Staff is amazing, super helpful. Two visits two purchases, glad we have bike shop in the neighborhood.

Adam Neaman

Great shop. Really helpful service.

Robert Perron

Took my bike in for an overhaul. Friendly staff, good work.

Peter Filip

Great experiences here; very friendly staff and high quality services for general repair or custom work

Julie Setbon

Good service; they opened the door to give me my bike even though they had been closed for 30 min.

Mike Pinterics

friendly team. tech that worked on my 'vintage' composite frame trek bike was familiar with the care it needed.

Roby Abraham

Helpful Staff. Good to have a nice bike store near Murray hill

Kristin Marting

Staff was friendly, personable and funny and did a fantastic job repairing my bik.

Sergio Nicolich

Excellent customer support at this location !!! Keep up the great work !!! Traveled from Queens to this location and it was worth it.

Mitchell Rubinstein

Make and Eric are first rate. They care about their customers.

Joseph Rodriguez

Very friendly staff and knowledge. I highly recommend checking them out.

Abdiel Polanco

Love this store. Very nice and clean. You can find a lot of product here.

joey nos

Exceptional customer service, friendly and knowledgeable staff ! Awesome addition to the hood.

Jordan Micoley

Nice staff great location super quick with work and awesome pricing

Karim

Always helpful and friendly staff. Excellent customer service.

Alfred Ortiz

Helpful and accommodating service.

David Lauren

Thanks for fixing my bicycle what an amazing job Highly recommend.

Mat Steele

very friendly and thoughtful staff. Also knowledgable

D. Tucker Smith

Timely knowledgeable service. Excellent follow-up.

Amanda Valdez

Quick and kind.

Heitor Camargo

They fixed in 10 minutes what Trek Chelsea couldn’t in two hours. Thank you!

Ali Hagerty

Great service - sweet and personable staff!

D. Cor.

Super cool staff !

Jennifer Ash

Great friendly service. Goes the extra mile!

Carlyle G. Leach

Patient and helpful.

J. C.

Extremely helpful and friendly staff

Daniel Stephen Chacón

Friendly & knowledgeable. Helpful as well!

Thea Brooks

very friendly and helpful staff!

renna zimmer

Friendly honest quick turnaround

Justin Schapero

Great service and great bikes

r h

great bike shop

Jimmy Peralta

Exceptional customer service and product

John Engle

Very knowledgeable and friendly service 👍 …

Veronica Ross

Very friendly and helpful :)

Luda Yakubska

Great

Stuart Fishman

Super service. Thank you

Yamilet Valencia

Amazing customer service!!!

angel abner hernandez

great service

Angel Ramos

This bike shop is a good one to get everything you need for a bike or equipment. Friendly employees.

Christian Knutsen

Xavier was very helpful in finding what I needed — great store

Ashmit Bhattacharya

Gary Fogelman

yancy evans

Pablo Moraga

Giorgia Favaretto

Los Iglesias

Kriffy Perez

Rich Valderrama

andrea levy

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