Reviews of Credit Union of America. (Bank) in Wichita (Kansas).

Credit Union of America

102 Reviews

42 Comments

Bank

Credit union

711 W Douglas Ave, Wichita, KS 67213, United States

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Description Map Opening Hours Reviews Contact Photos

Description

Information of Credit Union of America, Bank in Wichita (Kansas)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place does not have the best rate, this doesn’t mean they have a bad service or don’t treat the customers fine. Take into account that usually people only give reviews when they are angry, and not when they are happy.

Map

Open hours of Credit Union of America

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Reviews of Credit Union of America

Miguel Cruz

Mr. Alonso Acosta helped me get a loan when other financial institutions did not. He was extremely polite and walked me through all the steps on how I can build my credit for a better future! I am very much appreciative on how easy he made the process. I will be bringing my business to him directly because of his great customer service.

JoAnn Hermann

ALEX PHAN at the Delano location is fantastic! He made me feel as though I was his priority. He was friendly, patient and knowledgeable as we worked through my new car loan. Thanks Alex! Also, Lindsay at the Woodlawn and Central location is very helpful. :)

samya woolke

“Welcome to Friendly” is definitely so accurate when dealing with Credit Union of America. I have never had a poor experience and i’ve been with them for going on eight years. Alonso today at the Delano location definitely was more than helpful and I am appreciative of good customer service!!

Janell De Loera

Alonso did a great job of helping me with my loan! 10/10 customer service!

Karen Reinhardt

I recently went to the Delano branch of Credit Union of America. The loan officer I worked with was Luis. I had a great experience. He was knowledgeable and gave me several options. He prepared the documents quickly and effectively and answered all my questions. Great customer skills.

Amanda Haines

I've been with CUofA for over 20 years. They are ALWAYS helpful, ALWAYS friendly, and ALWAYS have great solutions to whatever I need. I love these guys!

Random Watcher

I've normally had great service at this credit union. However, a recent incident forces me to cut what would have been a 5-star review in half. I recently made a massive payment out of my checking account after verifying online, over the phone, as well as in person that all pending deposits/withdrawals had cleared and to make certain what balance was in the account. I then proceeded to make the aforementioned massive payment. Two days later after the payment had cleared and another tiny payment had cleared, I received two overdraft fees on my account, despite the fact that the account balance never went below the minimum required balance. This is despite the fact that I have a 5-figure balance in other accounts that are readily visible anytime a CUofA employee logs in to the system to check this particular account. Obviously I have the money available, but they still wanted to try to scam me out of a measly $60. After calling the bank and waiting on hold for over an hour, I spoke with someone who seemed to have absolutely no clue what was going on with my account., using vague terms like "it looks like there was still a slightly positive balance in the account (obviously she knows the exact dollar balance, why not just say that?)." After giving me the runaround for 10 minutes she offered to correct the fee charges as a "one time courtesy," but this was only after I threatened to withdraw my 5-figure balance from the credit union entirely. They were completely unprofessional and tried to scam me out of money, but I wasn't having it. If you know what you're doing financially then you shouldn't have a problem, but otherwise I'd utilize this institution at your own risk. I'm sure this was just a one-off bad experience, but it has seriously tarnished my opinion of this credit union.

Bethany Boyle

I went into the branch to get one thing done. Luis was able to not only help with the one task, he was also able to get me a better interest rate on my vehicle and a better monthly payment. The process was painless and quick and he was so professional and kind!! I love this branch and will continue to do my business here

Kelly Copeland

I can't express how appreciative I am for Cresit Union of America. They honestly are here for their members and want to help in any way they can. I came in for an auto loan that I was getting the run around from my other financial center and the dealership. Alonso stepped up and took over for me to finally get the info I needed to get my auto loan transfered. Alonso and Tonya were so helpful, I am so thankful!! Highly recommend CU of America to everyone!

Diego Otero

Alex Phan- has to be the best of not one of the best financial representatives I've ever worked with. He made it very easy, Quick and painless. Very understanding and explenative. Doesn't cut corners and is straight to the point. Best of all he has good true intentions. Not just out to get your money or some good points from the company. He honestly enjoys helping people put their money where they need it most. Very genuine person and great employee.

Olivia Soto

My first visit to this location went amazing. I went to open a checking account and inquire about a few other things. I was helped by Luis R. He was very friendly and professional. He made us feel very comfortable, he didn't speak to us in a condescending way (as other bank representatives have in the past), and I would recommend him at this branch to my friends or relatives. Luis answered all of my questions and was very knowledgeable about the services CUA offers like different accounts, loans, and CDs. I definitely will be going back to this representative if I need anything else or have any other questions. 10/10 experience.

jimena rodriguez

Luis is a very friendly, smart knowledgeable worker. Every question we asked was very well thought out and greatly explained. He has very good work ethic and speaks both English and Spanish. We were very satisfied with his help and had a great experience. :)

Audy Murphy

This review is specifically for Luis Rodriguez Vara. Recently, my wife and I have gotten hit with multiple frauds. This situation had me enraged, to say the least. Luis, has walked us though all of this with consummate professionalism and real compassion. Not matter how loud I got, he understood it wasn’t directed at anyone other than the thieves. He stayed cool, and helped me regain my composure. Luis, is now my “guy” at CUA. CUA, would be wise to have him become a model for training. Others could learn a lot!

Paul McGuire

Alex was very helpful, knowledgeable and friendly during our transaction.

Marsha E. Haney

After a 30 minute wait, I got this nice, helpful person, Alex Phan. Thank you, for being so helpful.

Jamie Davis

With the real estate market like it is, I was needing a friend in the business to help with expert advice. That is were Ernie Warren with CUA came in. Professional and friendly he was a wealth of knowledge. Gave my wife and I invaluable help for what to do with our properties and how to proceed. In the market for real estate, or need some help call Credit Union of America.

Paula Simon

I have been a member of CUA for over 20 years! My experience with them has been amazing over the years! I have purchased many cars through them. As a teacher in USD259, they have been a Godsend! As a retired teacher now, I will continue to do business with them. They are a great bank, with a friendly, helpful staff. Carry on CUA!

Vincent

Luis Rodriguez did a great job and helped me a lot with refinancing my auto loan and other loans. He was very helpful.

Just Face It

Wonderful staff and wonderful experience every time we deal with anybody from Credit Union of America. As a small business owner I appreciate their dedication to our community. I admire how much their team works together to always make their members feel welcome and remembered. That’s rare these days.

Jesse Garcia

My wife and I recently purchased a new home and Tam Lively helped facilitate our home purchase. Tam is truly a blessing to work with and went up and beyond to ensure we were protected as buyers and made this part of the home buying process truly amazing. We are so glad we decided to keep the new mortgage with CUofA and will continue to do business with you for years to come. Well done, Tam and thank you!

Jackie Yarova

711 w Douglas CUA location with Luis Vara was an extremely pleasant experience, very helpful and left feeling so happy I switched to CUA very helpful and saved me money!

Bryan Nuno

Tonnie (I apologize if the spelling is incorrect) at this Branch was very helpful! Any questions I had she was able to help me out with a application I did over the phone. Through the whole process she has been amazing and knowledgeable. I highly recommend this location/branch.

Jeff Robinson

Been with them for a few years. Solid banking experience. Never left their building less than satisfied. Would recommend to friends if they mentioned they were having problems with their current bank.

Theresa Traylor

Luis is very knowledgeable, patient and explains thing very thoroughly. I truly appreciate all he did for....

Candace Angell

My husband and I have been with this branch of CUA for a few years now, we have had nothing but great experiences with them! I would reccomend them to anyone!