Reviews of Alliance Association Bank. (Bank) in Phoenix (Arizona).

Alliance Association Bank

235 Reviews

137 Comments

Bank

Bank

3033 W Ray Rd Suite 200, Chandler, AZ 85226, United States

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Information of Alliance Association Bank, Bank in Phoenix (Arizona)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of Alliance Association Bank

Judy Malizia

I spoke to an Alliance Associate named Cecilia. I had a wonderful experience, that I would love to share. I was trying to set up auto pay, for payment of my association dues. Unfortunately, I am not very savvy, when it comes to computer use. Cecilia went the extra mile. She was extremely patient, understanding, helpful and compassionate about helping this senior citizen get through this process. In a time when much has been lost, regarding customer service, you can’t imagine how much I appreciate her help. Cecilia is a true Asset to your company. She’s a motivated individual that accomplished solving my problem from start to finish, without any excuse. She is a problem solver, with a “touch of class”. She’s the kind of person one feels good about, after speaking to her. If there’s an “employee of the year” award, this lady should win it. She fully knows how to represent your company, make a good impression, and solve your problem. Kudos to Cecilia for all she does.

Carmen Martinez

Mr Andrew Smith went above and beyond his scope of work and diligently answered and followed through all my questions and emails even when it my situation was related to a different department. Nice to know that there are still employees that truly care about excellency and great customer service. Keep up the good work.

Jim Bannister

The representative that assisted me with setting up a new monthly condo dues payment was very courteous and helpful. He made the job easy for a nearly 86-year-old dude :) For the record, his name is Shoumin Mahmud.

Diana Ghassemi

Cecilia helped me with a payment problem today. She was very patient and so helpful. She waited on the phone until I was satisfied my records were correct and also checked everything on her end. She took the extra effort that a previous call to solve the same problem failed. Thank you Cecilia!

Richard Parker

I was struggling with a website trying to arrange for a quarterly payment that I wanted to play automatically from my account. I am countered somewhat typical problems with passwords and user names and finally resorted to calling to telephone number alliance association bank provided. I reached a young lady on the other end whose name unfortunately I don’t remember who was the most thoughtful caring coach I have encountered in sometime. I think she should be canonized for her patience in dealing with me. I was treated like a member of the family which was greatly appreciated. I wish I had asked for her name so I could be more specific in my feedback. Thank you

Barry T

Had two thinks to accomplish, pay Decembers HOA and set up my monthly payments for 2020, and I was stressed as I could not resolve how my December payment did not get made. My call for help went to Connie, I am sure she heard my stress, but she was very patient. She remained calm and lead me, with clarity, through these two issues and out of my stress. I really appreciate an excellent customer service person like Connie. I thanked her multiple times, and she was very humble, saying, " it was rewarding talking to someone nice that appreciated her help." Connie, great customer service!!! THANKS!

Steve Mulligan

My Alliance contact today was Lina. She was extremely helpful for me to set us a reoccurring payment schedule for my HOA account. I give her six stars for the patients that she had with me thru this setup.

Gail Knight

I have had a beastly time navigating your website to set up scheduled payments. I was fortunate to get connected to Julie, and she walked me through every step of the way, thoughtfully and efficiently. I truly appreciate her friendliness and competence. She did you proud.

Christine H. Block

We ran into a problem with a payment and called Alliance. Andrew responded, was very friendly and encouraging, gave us some direction on how we might amend the payment, made suggestions on what to look for, then waited on the phone, to be sure that the changes we made were incorporated into the payment and that the payment would go through in a timely manner. Excellent service, no hassles, extremely satisfied. Also, the system Alliance uses for us to pay condo fees is streamlined and easy to understand. Thank you

Rick Salazar

Hi, I just finished signing up for autopay at Alliance Bank. I had a couple of issues but they were all handled professionally and promptly when I was working with Tawna. She was top notch and fast. We got everything corrected and squared away quickly. Thanks, I hope I get to work with Tawna again in the future.

Donald Daniel

Yalanda Span, a true asset to the Alliance Association Bank team. Professional, most patience, precise in describing the steps in setting up an account. Kindness, willingness to listen to my experience from the instructions of our Towne Properties staff. Please acknowledge Yalanda for her excellent work. Don Daniel

Lindy O'Very

As an employee of an Association Management Company I know how important a high quality bank must be to daily operations. Alliance Association Bank has always been a pleasure to work with, issue do come up but they are always quick to correct or help us straighten things out. Big shout out to Brandon Davis and Ken Schenter for being awesome at their jobs!

Pamela Crandall

Beth is THE BEST. Kind Cheerful Helpful Polite Knowledgeable Understanding. She helped me enroll after problems I encountered myself before talking to her. She stayed with me through the entire process and couldn't have been more Wonderful and Patient! She deserves a promotion bonus and a big Raise! This was the perfect experience on a new website I had never used before. Thank you Beth!!!

Te-Sheng Lin

Ruth Llamas was so pleasant, so nice and so helpful. I must tell you that she went well above and beyond normal customer service. When I explained my situation she quickly checked their web site, sent me the link and guided me through the processes step by step. I solved the issue right away. I thanked her very much and I wanted to congrats to Alliance Association Bank that you have a stellar employee!

Loretta Lewis-Perez

I called to straighten out my Community Association (HOA) payment account and the young lady that helped me knew exactly how to walk me through fixing the problem that I could not see because I guess I was looking at it too long, but once she showed me what to do it was easy as pie. She was excellent at showing me online exactly what to do. I was also happy that now I get an email confirmation with a confirmation number which also shows up on my dashboard. It was a great experience. I wish I could remember her name, so I hope this credit goes to the person that handled me and my account.

mjb Bowler

I found dealing with the young lady at Corporate office very helpful, she was very patient and explained everything very clearly. She took the time to walk me thru the process I needed to do and made sure everything was working smoothly. She did a great job! That being said, reaching Corporate office was far more challenging as the 888 phone number I was given by my Florida HOA service provider did not work for me from my home in Ontario Canada. Arazona being in a different time zone delayed my contact with the bank even longer. At this time it was not an issue but I question why there is not a Florida contact number that can be more readily available. Thank you

Barbara Jenkins

I worked with Beth. Wow. It was such a surprise and delight to work with someone so helpful and delightful. She understood exactly what problem I was trying to solve, and she offered to send me via email instructions on how to solve the issue. Beth offered her phone number and information and said I could call anytime I was having issues and she would help me. I have been trying for months to resolve this particular issue with my HOA and other entities to ko avail. Beth was a shinning star and willing to help in anyway possible. She deserves a raise and accolades. Now I know who to call.

Maria-Marta ANDRADE

I can not thank enough Miranda Hultgren, she is a fantastic customer service representative who has exceed my expectations. She is very nice, professional, knowledgeable, patient, etc. etc. etc. She has given me outstanding customer support. Many many thanks!!!

Deborah Fisher

CECELIA Representative for AAB was an excellent problem solver for both my husband and I when we could not figure out why our page was frozen not allowing field information to make payment. The kindness and patience of CECELIA was outstanding. She walked us through everything more than three times speaking with great understanding and reassuring us not to worry the problem will be worked out together. We had to dismiss ourselves momentarily and CECELIA called us back and patiently gave us effective advice to change computers. We walked through every step once more and our problem was solved. We truly appreciated her professionalism and knowledge. Thank you kindly CECELIA!!!!! PS. AAB Give this young lady and ungrade/raise etc. because you don't find employees like this anymore who know how to demonstrate patience and a calming disposition. Deborah & Dwight Fisher

Randy Gates

I dealt with a customer service rep named Emily. She was extremely helpful to me and was very courteous in her demeanor. She is the type of person that I would hire in a "heartbeat".

LeeAnna Veasey

My call representative was very polite and helpful. She answered all of my questions very thoroughly and made sure to double check all of my account information. She made sure I understood and did not have any questions or concerns at the end of our call. I am very satisfied with the customer service and am comfortable calling them for any of my needs.

Elaine Friedberg

The first time I called alliance bank (days ago) the representative said she could not help me. I have been going through other channels ever since, trying to understand what was going wrong. But today when I talked to “Amber”, she went right to work and my problem was solved within minutes. I’m thrilled about getting a solution through Amber but disappointed that it took several attempts during this stressful time of not understanding why it couldn’t be done.

Nancy Gary

Sandra was more than friendly and kind, she helped me through the process of adding and deleting accounts under two different e-mails and I am not very gifted in the computer world. She was very patient with my slowness and forgiving of my inability to understand. She worked with me until we had it right. I appreciate Sandra more than she knows.!.

Judith Bennett

Our homeowners association has gone with a new management company and in trying to set up the monthly payments this association was less than helpful. The best thing they did was to suggest I contact this bank, which I did. The young lady who helped me knew what she was doing and was very patient with my fumbling, and we got everything set up. Many Thanks for your assistance.

Carole Madsen

Ruth went above and beyond normal courtesy and professionalism to help me. She was awesome! I will always ask for her when I need future assistance. Thank you for the outstanding customer service and support you provide! Carole Madsen

Kathryn White

Sandra, your AAB Representative is to be commended on her excellent ability to solve my issues with my direct payments with Bay Harbor Condo Association and make the necessary changes to my account. I am a senior citizen and it is hard for me to grasp all the new technology . Thank you for your extremely appreciated assistance. Sincerely, Kathryn White

Mike Romina Moreau

I had a great experience with customer service rep Cecilia Valerio. She was the sweetest very patient and was able to find a solution to my problem. Its very nice and refreshing to speak to someone that can help you with a happy great attitude. Thank you

Darla G

I talked with Sandra this morning concerning my HOA account and found her delightful! She graciously accepted my ignorance, guided me through the steps needed and was NEVER intimidating!! I wish all companies had representatives like her!

Lisa Hayden

Tiffany provided me with outstanding customer support in ensuring that our 2020 HOA payments are set up properly and not duplicated as I thought this may have been the case. It was wonderful to have Tiffany put my mind at ease with one phone call.

William Kidder

I called your Help Line this morning and got to talking with Andrew about the difficulties I had been having get things setup for Auto Payment from my checking account using the Alliance system software. With Andrew's assistance and guidance switching between the various screens made the experience rather easy and much better understanding how the process worked. Andrew gets FIVE "Gold Stars" as well as TEN "Atta Boys" from me for his excellent coaching assistance. THANK YOU

Patrica Boyd

I was having a technical issue setting up my account for auto payments. I called and the representative was very helpful walked me through the process. She also understood what was causing the problem and gave me advice to prevent it from happening again.

Gary Feltner

As the treasurer of our HOA, I find it unacceptable not being able to talk to someone regarding our finances and account access. Frustrating! It has been 6-days and no access to our account/s. I finally was able to speak to a representative and they graciously explained the issues surrounding my situation. However, I still believe I should be able to call and speak to someone at any give time during business hours.

Elizabeth Tantoco

Alliance Association Bank is a wonderful bank, they are very helpful and always on time. The customer service are very pleasant to talk to, and knows their job and they go out of their area, just to find the correct answer you needed. I wish we have a reliable bank close by like ALLIANCE ASSOCIATION BANK to visit here in my area, who knows I might transfer some of my accounts to them. Love their service.

Jane Ferris

I worked with Andrew Smith today who is a Payment Support Specialist and he patiently walked me through all the steps to set up my account-he was knowledgeable, friendly and made the process clear and easy-thanks Andrew!

Benita Baber

So relieved to speak with someone who was polite, and patient, with a sweet calming voice, helped me to efficiently reconcile and pay my account. I'm so sorry I didn't get her name, however, her expertise, and superior, customer service, is so much appreciated. Thank you.

Maureen Hollanti

I was having trouble accessing and verifying my email with Alliance on line. When I phoned the number given for help the woman I dealt with was excellent! She was patient and took me through the process one step at a time. I was very impressed.

Arnold Barzak

We absolutely love working with Alliance. I have worked with Teresa for many years and she has given us a lot of advise about how to streamline our accounting operation, helping us grow our business. All of our associations love the online payment system. I highly recommend working with them.

Patricia Herbert

Beth was very helpful and pleasant and related to my frustrations. She walked me through the entire process and accomplished the task which I was unable to do on my own. The only downfall to the experience was the time I was on hold.

John Bradshaw

I had a problem because I set up auto payment with Alliance Association Bank and I left off the leading zero in my checking account. Beth, who works for the bank, walked me through the entire process. She was very helpful. John B

Phyllis Dee

The customer service representative at Alliance Bank was wonderfully helpful. She made up her mind to figure out the problem and didn't give up. The administrator at pmg was lazy, rude, and unresponsive, so I expected more trouble. I was wrong, Aliance Bank cares about cusomers and this customer appreciates it very much.

Carol Hegwood

My rep was absolutely great. She calmly walked me thru the steps I needed to do to bring my account up to date. My wish is that she be able to teach others how a good rep works.

Pamela McManus

Andrew was terrific! He was super-patient with all of my questions. I wish all customer service people had his knowledge and communication skills.

James Piggott

Had a very pleasant experience working through an issues with my account. The person I worked with, Sandra Hafner, was very knowledgeable and was able to handle my issues to my complete satisfaction.

Steven Shealaynosun

Alliance Association Bank is a business that is truly dedicated in serving its customers! Their customer service representatives go out of their way to help navigate through the banking processes that you are having trouble with and will not let you go until every question you have is answered and your tasks are completed. This is a top notch operation!!!

Jack Dooly

I worked with Sandra, and this was,without a doubt, the best customer service I have EVER received from any company. She was patient, well-spoken, and a pleasure to deal with!

Jim Strombeck

I was having problems setting up an eft online and the young lady at Alliance Association Bank was so patient and helpful. She really made my day with her cheerful voice and attitude! Thank you!

Elisa Montealegre

Honestly, I was surprised at the great customer service with them. The lady I talked to, believe her name was Sandra, was incredible. She was helpful, patient and honestly great all around.

Moah Moah

My name is Robert Mrs Carr was very calm caring, professional took her time to explain to me what I needed. Mrs Carr thank you so much and keep up the good work

Andrea B.

Sandra was very helpful in getting the ACH for my HOA straightened out that was set up incorrectly, and sent an email on my behalf to have it all cleared through. Great service, thank you!

Barbara Pemble

Alliance Association Bank is the best at what they do regarding HOA payments and customer service. Andrew Smith in particular, a payment support specialist in Chandler, AZ, provided easy transition steps as our HOA was changing property management companies, as well as top notch customer service. He was timely, efficient, and so easy to work with. If anyone needs a payment processing company, Alliance Association Bank is the way to go! Barb Pemble Creek Cort HOA, Denver, CO

Christine Heegan

Sandra helped me complete Metro Group Management online ACH payment form. She was invaluable to my completing this form. She was patient, professional and happy to help. Alliance Association Bank is fortunate to have Sandra on its team. Christine Heegan

Rita Jones

I had a mixup in my automatic payment for my HOA that was my fault. The rep was courteous, helpful and the problem was resolved quickly. Couldn't ask for better service!

John Hill

Cecilia Valerio is a wonderful and very helpful AAB rep. She is exceptional! Thanks, John H.

Vicki Randolph

Alliance Association Bank offers great rates on the "Special CDs", which has been very beneficial for two of the HOAs my company manages. Also, the representatives are very responsive and professional whenever I have questions or need their assistance.

Glenn Lehman

My company, Lehman Property Management, switched to using Alliance Associating Bank in Jan 2017. We selected them because of their involvement with the community association Institute. Additionally their local representative, Nicole Skaro, is a true advocate for education of communities boards and community managers. When that is coupled with the outstanding back end support we receive from Alliance I cannot understand how anyone could select a different bank.

Regina Sandefur

Your Alliance associate Tawna was very patient, polite, and helpful in correcting a problem with an automatic withdrawal issue which I learned was my mistake to begin with. Ken Sandefur

Karen Brand

SO very helpful. Thank goodness she was there to help, as my homeowner's people...Pioneer Realty in Austin, TX Suck. Kimball Dempsey of Pioneer Realty is Austin, TX is useless. He should be fired.

Barbara Esslinger

Spoke to the most polite and helpful representative named Cecelia. Very pleasant experience in setting up my auto bill payment.

Andrea Konstant

Alliance bank has been absolutely wonderful to work with. Customer support is quick and attentive, and has always answered my questions and solved my problems in a timely manner.

R L

Have been on hold for over 15 minutes waiting to speak to someone in their HOA division because they took out my association fees a second time this month. Finally spoke to someone who will rectify my situation today.

Harris Richman

I was very impressed with all the reps that tried to help me today All were courteous, professional and patient by the time we were done I was able to accomplish all I had too thx

Betsy Rivera

It was a really great experience. Super professional and the representative was a wonderful person so patient and sufficient. Truly pleased with her customer service!

Scott Dixon

Georgia was wonderful and helped us with payment info. She is very competent and friendly. Thank you for having Georgia on your staff!!

Paul Streicher

Customer service was great. Helped me create a recurring quarterly payment to my HOA and in understanding how their system works.

Karen Mahoney-Wilson

Cecilia was a wonderful help to me. Patient, clear directions, completed the full process with me, pleasant ... I'm appreciative!

Wallace Jones

Sandra was of great help to me. So very easy to work with and really helped me accomplish my goal. Outstanding!

Walter Michalski

I can't speak high enough of the folks at AAB. Everyone from the President of the company, to our local rep, and our personal banker have been great to work with; nothing short of excellent. They make banking a breeze!

Stephen Popovich

From Stephen T. Popovich: excellent service; prompt and very courteous; knew her job and explained it in a clear and concise manner!

Frank Hite

The help I received from Alliance on how to fill out the request for information was very helpful. I don't think I could have have done the application without the help from Alliance. Frank

Patty McDougall

The agent I spoke with could not have been more helpful! She deserves 5 stars.

Anna Crooks

Best Customer Support that I have ever received!! I made my second phone call to set up another payment, and, again, received excellent customer service!

Barbara Schulz

I am not very savvy with computers and I needed to do an automatic withdrawal for my HOA The representative walked me thru setting it up or it would never happen They were patient and great Thank you

Cathy Stiger

I wanted to make a recurring payment on line & didn't know how to. The young lady I spoke with was very knowledgeable & kind. It was a pleasure speaking with her.

John Heikkinen

Miranda was very knowledgeable and patient. She solved my issues rapidly with a cheerful disposition.

William Crawford

AAB has a fantastic team covering the HOA side. We have had nothing but positive experiences with everyone there during our 2+ year relationship.

Carol Muffett

I needed some assistance creating my account. I called Alliance and received the most helpful lady who helped me through the whole process. Thank you!

Rodrigo Benavides

Beth L. assisted me effectively in setting up the HOA payment, knowledgeable and courteous. Excellent customer service!.

Patricia Jensen

Cecilia provided accurate and friendly customer service! As a result when I contacted the association they were able to tell me how to correct my problem! Thanks Cecilia!

Ropl

Short and sweet. Very helpful staff that walked me through the whole process in less than 5 minutes and checked to make sure info was updated correctly. Thumbs up!

Robin Meredith

Sandra was soooo kind and understanding making the entire experience fun instead of frustrating. I' d give her 5 stars!

A Shariff

The associate stayed with me on the phone and guided me through all the steps! Fantastic! Thanks for being so patient and pleasant!♥️

Hernan Espiritu, NC Broker/ REALTOR

Sandra provided a superior customer service in helping me with my needs, she deserves commendation.

Marilou Bernardo

There’s only one word to describe Cecilia, Outstanding!

joan chmilarski

i had a good experiance Tlady who helped was knowledgable and helped me get the account set up I definitely rate her a five

David Woolley

Very helpful over the phone. Fixed all my banking issues quickly. Didn't have to wait on hold. Great!

Rusen Yanik

The lady I spoke to was very nice, and helpful. You have to hold for a long long time to get a hold of someone, though.

Jimmy A

I was lucky enough to have Sandra's help. Her customer service is on point. The best I have experienced.

Bre McCoy

Awesome bank! You will not be disappointed. I am very pleased with our choice to change banks. Excellent customer service!

Rorie Urban

Cecilia was an absolute pleasure to speak with on the phone to help me with my account...give that woman 5 GOLDEN STARS AND BEST CUSTOMER SERVICE AWARD!

Nick Bobruska

Walked through every step of the way with a situation that has been reoccurring. Remedied and done completely with a smile and laughter .... what more can you ask for in these days and times of ours ..... Refreshing !!

Jeannw Mascari

Miranda was friendly courteous knowledgeable professional and very patient as I asked all my questions she is an asset to the company

Dwayne White

My exp with alliance was great the person who helped me was very patience and helpful I would recommend them to my friends and family.

cruzo1981

Mistakes were made and it did take a long time for the call to go through, but the customer service was expedient and my concerns were resolved. Thank you!

Denise DeMagistris

The customer service representative could not have been more helpful. He spent a lot of time on my issue!

Rick Russell

My experience today with Alliance Association Bank was terrific and the representative was patient, kind and helpful!

Dominic Parralez

I was treated kindly and patiently until the end, I was able to solve the problem, the lady stayed with me until the end.

Tanya Gregory

always very helpful know their stuff I don't have to worry everything is handled that you so much

Kathy Caughey

Very helpful phone experience. Great customer service!

Barbara Cohen

I was very pleased for the help that I received it over the phone how to manage my account and do some changes very helpful and patient

Anita Shapiro

spoke with a Ceclia Valero. short wait time. excellent service good experience with Alliance Assoc Bank

Doreen Mcneill

Quick, friendly and knowledgeable. I got it done and done with one phone call to a competent lady.

Kathy Knott

Very helpful and answered all my inquiries without hesitation. Would recommend them to all I know, great customer service very patient and kind!

julian phillips

I love their online payment system and eCheck services. Really makes managing an HOA easy!

David & Gail

Beth Leftwich helped me greatly,going over and beyond to solve my problem.Beth certainly is a credit to Alliance Association Bank.

Ransom White

The telephone support was OUTSTANDING!! The support person was exceptionally patient. Thank you.

james roth

Customer reps were pleasant and very helpful. Online site was not very straightforward.

Kim Kallfelz

wonderful customer service, exceptional response time, always timely and accurate. I would not use anyone else for my communities.

Irene Timofeev

The best customer service ever!!! Super helpful and friendly! Fantastic experience!

Kids Avenue Learning Center

Great customer service! Staff are very polite and helpful solving problems.

Eileen Kwiatkowski

Thanks to Krys at Alliance for advising me regarding our account, and helping me to correct an overpayment situation!

Spencer Hobe

I didn't have to wait long to speak to a real person, and that person was helpful and courteous.

Brandon Bell

Summer was great and alliance association is blessed to have her as an employee

Lea Loiopo

I was expecting a not so great response ,but lt was.thank you so much

Theresa Baumgardner

We have such a positive experience working with Alliance! Very professional and helpful staff!

Dinah Gail Draus-Jamieson

Banker Sandra was very helpful with the information to process the new account.

Rose Turner

SANDRA HAFNER, WAS GREAT SHE SOLVED MY ISSUE IMMEDATELY AND WAS SUPER PLEASANT ABOUT IT . ROSE TURNER

Enrichment Center

It was a pleasure having Ruth answer all my questions. Thank you for your patience!

Paula Clements

Wonderful experience, very helpful Ruby was wonderful... helpful, polite, patient and do very pleasant

allan Bahrs

Efficient, courteous, and professional. I am very pleased.

Kathy Bollo

Easy to work with and very responsive! Best deal in town!

harry cho

Sure helpful. Guided me through the process of setting reoccurring payments.

sam levitt

The agents were EXTREMELY HELPFUL to me in handling my concerns. MUCH THANKS!

Helen Carnes

Connie went above and beyond to help me! Such a friendly lady!

Karen Damicone

Could not have asked for better help with my request to change some billing information.

A Google User

Great help from the staff.They patiently walked me through my paper work. ..

Fred Brown

Top notch! Fast, friendly & knowledgeable service.

Debra Seward

Representative was thorough, kind and helpful

Rebekah Urbina

Lisa Elkan takes care of business!

Jeff Hinkle

Very professional and helpful people.

Michael Gergely

Nice, helpful professional service

David Fisher

Very pleasant and helpful.

Michael Messmer

AWESOME PEOPLE, ESPECIALLY RUTH.

John Cascio

Excellent customer setvice!!!

aubrey greig

Very helpful and understanding

Stan Conner

I can't remember

Michael Iveson

Very helpful

Maria Fernandez

Sandra is amazing. I reached out because I hit a roadblock setting up accounts. It was all about end-user error not the website. Sandra helped me troubleshoot and correct the issue. She also coached me on making edits to my account. Sandra was kind, patient, listened closely, understood, and resolved my problem. Thank you, Sandra

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