Reviews of Columbus Finance/Mortgage Inc. (Bank) in Columbus (Ohio).

Columbus Finance/Mortgage Inc

87 Reviews

45 Comments

Bank

Financial institution

3050 E Main St, Columbus, OH 43209, United States

Description

Information of Columbus Finance/Mortgage Inc, Bank in Columbus (Ohio)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place does not have the best rate, this doesn’t mean they have a bad service or don’t treat the customers fine. Take into account that usually people only give reviews when they are angry, and not when they are happy.

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Open hours of Columbus Finance/Mortgage Inc

Popular times

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Reviews of Columbus Finance/Mortgage Inc

Latoya Milner

I love this company!!!!! Nick is awesome the service he gives is very personable he makes you feel like family … if you have questions or concerns he’s there you need help with something he’s there !!! I am never afraid to reach for anything He’s the best and I appreciate him for all the help he’s done for me🌺 Thank you Nick I appreciate you!!!!!

Jason Ratliff

Columbus Finance has been a great company to use for my auto loan. Nick is the definition of a great account manager. I always stayed in communication with them, even when I got hurt and had surgery. He made sure everything stayed on track and actually cared. If you do what you say, stay in contact with them you will have zero issues!!

Coriena

Thank you Columbus Finance for helping me purchase my first car! Nick was very understanding and a true team player. Nick I couldn’t have done it without you thank you for your honesty and transparency on matters and for not making me feel like I was being bamboozled. Nick was always very communicative even though at times I was not due to work he always reached out to let me know what was going on with my case. Once again thank you Nick and the Columbus Finance Team!!

Tom J

I've been with Columbus Finance for a few years now and some months have been easier than others. I don't know where I would be without the help and understanding of Bobbie Sheets. The last 6 months or so it has been hard to get caught up but she is always willing to work with me. I would recommend Columbus Finance to anyone. As long as you communicate, Bobbie and the rest of the staff are always willing to work with you. I just got over having covid for 2 weeks and financially things have been a bit rough going into the new year and they have been very helpful and understanding which has put my mind at ease until I can get back into the swing of things. So again thank you Bobbie and thank you to Dennis as well and the rest of the Columbus Finance team. 10/10.

Michael Dunlap jr

Very good experience purchasing a vehicle through Columbus Finance on payments. My account manager Bobbie was very helpful every step of the way. Will definitely be a returning customer for future purchases.

Jennifer Johnson

c I have finance through Cols Finance for the past 3 years. They are an excellent company all the way around. Smooth transition and paperwork from financing car to paying off car. My credit score went up a lot higher even with starting at fair credit. I had the privilege working with Tonya. She always went beyond to answer my thousand and one questions, very knowledgeable, excellent customer service, and kept accurate/up to date data in their system. She always have a positive attitude, and willing to assist where needed. Thank you Tonya for valuing me as a customer, showing excellent customer service, for your patience, encouragement, sharing knowledgeable information, and answering my thousands of questions!!! If you are looking for financing lender and your credit isn't that great and you need a second chance, first time car owner, whatever the case maybe I would recommend Columbus Finance. #HappyCustomer#

Kendra Ellis

I've been dealing with Bobby and she is soooooo sweet, kind, and most of all UNDERSTANDING! She listens and does whatever she can to help if she can! We all go through hard times in life and its nice to have a company take your needs into consideration as well to help make things easier for us both! That's what you call GOOD CUSTOMER SERVICE and GOOD BUSINESS!! GO Bobby!

Asia Cason

I want to share the amazing experience I have had with Columbus Finance. Being that I am a younger adult and didn’t have much luck getting approved with a lender Columbus Finance took a chance on me and helped finance my vehicle. The payment structure was amazing online. Simple straight to the point and easy to use! Just how I like it, haha! I want to also give a special thank you to Bobbie who has helped me directly with any questions or concerns I have had with my loan along the way! She was very personable and just all around a great person to work with! I would recommend Columbus Finance to anyone looking to purchase a vehicle! They rock! :)

Alison Rinehart

The past year and a half has been quite challenging! Nick has been so helpful and understanding! Sometimes we need a little longer for a car payment and he has been awesome helping us navigate through those rough months! Thank you guys so much ❤️

S KR

My car has been financed through Columbus Finance for several years now and I must say that the customer service has been nothing but amazing. For the past few months I’ve been working with Nick and he has always provided me with excellent customer service. Thank Columbus Finance for making me feel like a valued customer.

Rose Life

I have read the reviews and find all of the negative ones to be so far from my experience. It was super easy for me to be approved. I had been working on my credit and they saw that. I had gone through a divorce and things were bad for me for a few years. I honor my obligations and did have a few issues that made a few payments late. I called and discussed with them and had a plan to take care of it. I then honored that agreement. I feel they do understand that sometimes things happen. Communication is key. It also makes a difference that every other payment is made on time and without issue. I assure you that you won't hear anything from them if you just make your payments. It's really that simple. I don't understand why people leave bad reviews because they don't have their own personal lives together.

Chyana Crawford

I wanted to take a moment and share my experience with Columbus Finance. I was having trouble getting approved somewhere for a car loan, and I was approved and they; more specifically Bobbie and Dennis have been a huge help since I’ve had a car loan with them. I would highly recommend loaning with them and if you ever have any difficulties or concerns they are always very welcoming on helping as much as they can!

Deseri Turns

I have had my car loan since 4/16/2018 and have had nothing but a great experience- probably because I PAY MY BILLS! I have been late a few times and no one has been rude or unprofessional! They tell you what happens, how to resolve any problems and support you if you’re trying! As long as you pay your loan- I don’t understand why there would be any issues! And when you may have to be late, it’s always best to call them and tell them your plans to pay.. thank you Columbus Finance.

Frank Swaim

I have worked with Nick on a couple of occasions and today once again he proved to be a valuable member of the customer service team. I was having trouble making my payment yesterday on a Sunday which is my due date. I called him today Monday and he explained that there was a problem with the system and that even though I was a day or two late technically I would not be penalized.

Tevin Cox

I just want to give a HUGE shoutout to Bobby. I know I’m a pain in her behind, but she helps me out anytime I need it. Need a little extra time to make my payment? She makes it happen. She took a risk on me multiple times and for that, I’m extremely grateful. I hope her boss sees this because if he/she does, SHE NEEDS A RAISE! Thanks for always finding a way to help me out Bobby.

Rae D

I am an extremely happy customer with Columbus Finance. I had the opportunity to refinance but decided to stay where I was because I get ands have gotten such great customer service!!! I have been with them three years and have not had a complaint about them yet!! I had a sudden death in the family, my younger sibling, and they, Dennis, was more than understanding when it came to my payment (I had to go out of state for the funeral) being late. I did another review a while back, I don't often think about reviews but I'm now starting to read reviews myself for lots of other things. I would definitely recommend this company to anyone. Also, my agent here was actually the one who recommended Kemba, to me for refinancing(I wouldn't recommend them, at least not the agent who was working with me), after I inquired about it. She was also very patient wi th h all of my questions. If I get another car loan I would want the guys, but honestly, I don't want another loan with anyone simply because I hate car payments-even if it were $50.00, I would much rather own the car and buy shoes every month-lol. All in all, if you are looking for an auto loan company Columbus Finance is fantastic!!! It will be bitter sweet when my car loan is up😊

Kirstin Rich

I wanted to take a minute and recognize Nick Brobeck for his wonderful A+ customer service , he truly is there to help you and has wonderful customer service skills! Very helpful, knowledgeable and great phone etiquette! We appreciate you!👏👏👏 Tottaly recommended Columbus Auto Finance and all the employees we have ever dealt with are absolutely wonderful.

Rae

First I’d like to say I am giving Columbus Finance TEN STARS!!! I have been with them for almost one year and John, his manager, Martin, and the staff have always been not just pleasant but extremely helpful as well. John is always helpful, compassionate, kind and professional!!! As we all know, “life happens” in one way or another, to all of us (if it hasn’t happened to you yet, keep living) and when it does John and Martin have always been more than kind and always more than happy to help keep me from going “under.” I love that about this company and the people!! One thing I really, really appreciate and totally respect is John's tone when I am faced with a daunting and troublesome situation and am forced to ask for help; let's be completely honest, no one every really wants to ask. He talks to you and not at you, the same with his manager (which I regret I had to request his assistance as well-not for a complaint or anything bad). There was no finger wagging just how can we help and what can we do to be of assistance. All I can say, and I can only speak from my experience-side not, I'm very persnickety- is they have been a blessing and joy in this wonderful car buying journey (if you haven't guessed, there is sarcasm in the wonderful car buying journey portion-not the blessed and joy part, that's genuine)!! I would and do always recommend Columbus Finance. If I ever have to finance another car I would live to work with these guys again!! Although, for real, the next time I would like to purchase the car out right -John and the company are awesome, but I loathe car payments every month- rent and utility bills are enough. Geesh!

Dani S

They helped me get a car when I couldn’t get approved elsewhere. I mean it is high interest but it ain’t their fault I didn’t pay my bills on time before. So it makes sense. They work with a lot of dealers - so you pick the car you want where you want. People get upset because they think they can go like months without making a payment - there you can’t. It’s like Aaron’s you don’t pay for your television they come and get it. It has nothing to do with you they just pick it up - just pay your bill on time - you have an issue call them this black lady she was so nice & helpful. Anyone who is saying they are not helpful you prob didn’t pay your car payment for months, or you blame them Bc you don’t what to pay your car payment

JODI BUTCHER

One year in the books with these guys for a car loan! I do not have one bad thing to say! Worked with me during a difficult financial period for me earlier this year. As long as you pay your bills-NO NEWS IS GOOD NEWS! Thanks so much for being a great company.

Tajane' Hartley

I worked with Kim. She’s very fast, polite, and efficient. As long as you come prepared she’ll have you in and out as soon as possible. Just started my contract with them, but can tell that working with them will be the best option I’ve made for my credit so far! Thanks CF 💚. …

Stephanie

They are GREAT!! My credit score has improved because of Columbus Finance! I'm literally $87 away from paying off my van...I'm so exited and recommend them to ANYONE !! You guys are such a blessing!

Natasha Bridges-Fultz

Im not sure what has happened with everyone else but ive been dealing with them for about a year now and ive never had any problems. People are talking of repossessions and such, I have never experienced this. If im late, they don't harass me at all, the told me " ma'am we don't want your car , just make the payment when you can." Maybe its the fact that I pay on time or over the amount. but they are flexible and friendly at all times. This is my first time lending from them as well and they have treated me with nothing short of welcoming kindness.

Ladi Shyra

I love Columbus finance they work with you as long as you communicate ahead of time. I see a lot of people complaining about calling them after you already late lol bad business. I am young, things come up , things happens as long as you communicate there will be no issues . Such a great experience! 😁 …

Maggie Kuhn

Bobbie at Columbus Finance is amazing. She helped me so much and was super friendly, courteous, and understanding. Highly recommend Columbus Finance for your financial needs.

Amy SaDawn

I have had a pretty good experience with Columbus finance. Dennis and Tonya are always helpful. Tonya has been a blessing when I needed a little time on payments. Very accommodating!

Adrian Holman

I would have to say that Everytime I call I get help and they are always willing to help with not just my car information but also Tonya is always giving me different research that can help with my car payment and also with things I need help with at home they are a blessing

Paul Rinehart

Just wish you guys can take the repo off my credit. On TransUnion and equifax. There’s no balance on my repo everything’s clear just wish you guys can please delete it. It’s stopping me from getting a car a apartment or anything cause the repo. Can you guys please delete it.

Shannon Stevely

Columbus Finance is AMAZING....!!!!! I am sooooo happy that this awesome business has been here for me through thick & thin.....!!!!! With out them being the great people that they are helping me get back on my feet, understanding my hardships & working with me, don't know where I would be today.....!!!!! THANK YOU ALL FOR EVERYTHING YOU DO.....!!!!!!! YOU GUYS ARE GREAT.......!!!!!!!!

Aurora

The only real complaint I have is I can't view my account online when I've made EVERY payment on time why should I be inconvenienced and have to call in it's been that way for a year fix it please and I'll give more stars. I should have access to my balance online if I'm able to pay that way

Nate S

Good people, Doing there Job. Dennis thank you for helping me out.. You looked out for me over and over again. But i am very happy I wont have a car payment anymore lol! God Bless

Shawn Michael

They have always been nice to me. I have been late on a payment and i call them they tell me to wait till next check. I have a nice truck it runs good

Walker Caldwell

They are the best people to work with and they treated me like family I'd use them again over and over

Eric Elliott

I Eric Elliott am a proud client of Columbus finance... They appreciate and understand today's world and struggles.

Tyeska Sanders

They treat me good. If you're in a bind. Long as you call an let them know. You're all good..

Darris Foxworth

Love the staff here ! Always returned my calls within a reasonable and timely fashion . Also everyone is always super helpful, friendly, as well as knowledgeable.

Latania McDowell

Today I paid my car off I am so happy and I would like to say thank you Tonya I appreciate you

King Dutcho

We’ve had a great 4 years, great company would recommend to all

Sean Stephens (SEAN'S RC'S)

Never did me wrong, paid the vehicle off before the end of the finance and saved me some interest.

Jada Mullins

I'm thankful that there has been flexibility with making payments.

Cody New

Tried calling every day to talk about refinancing cant get a answer busy everyday all day i doubt it

Denise Fraganato

Spoke to Dennis today and he helped us work out a solution to our financial problems

Rachelle Johnson

Great company they work with you and are understanding. They Work with you if you explain to them why you are going to be behind on your car note a lot of car loan places do not do this so these guys are a blessing. DENNIS AND BOBBY ARE AWESOME.

Guillaume Beuve Couleur

Xavier Smith

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