Reviews of South Street Auto Care. (Auto Repair Shop) in Indianapolis (Indiana).

South Street Auto Care

430 Reviews

338 Comments

Auto repair shop

Auto repair shop

216 South St, Rochester, MI 48307, United States

Description

Information of South Street Auto Care, Auto repair shop in Indianapolis (Indiana)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of South Street Auto Care

Popular times

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Reviews of South Street Auto Care

MEK USA

Highly recommend! So courteous and friendly - and very communicative; very helpful. Prices are in line with other competitors and they offer FREE loaners which was a wonderful perk. I had a big repair so I qualify now for a discount on oil changes for the next year which I also find to be a great plus. I was treated with respect and they explained things in a way I could understand. Ladies, you will not be taken advantage of here!

Harry Ko

If you want honest recommendations and quality work coupled with a reasonable price, this is the place. All the staff are friendly and knowledgable. Their recommendations are straight-forward and never up charged. I have utilized South Street Auto for the past 5 years and they have maintained two of my older vehicles in great shape. Absolutely no concerns. If you have a problem with your car, check out South Street Auto first.

Ryan Donnellon

Their attention to providing impeccable customer service and top-notch mechanical work makes them the easy choice when my car needs work. They are trustworthy and are doing it right. For your own ease of mind, use them!!

George Hakim

Excellent service all the way around. The staff was helpful, knowledgeable and friendly. The work was done as quoted and having a loaner available really made my life easier while the car was in the shop. Thanks, guys!

Marco Gerini Romagnoli

Brought my new (to me) 2012 VW Golf with seized rear calipers that damaged pads and rotors and boiled the brake fluid. I really liked the interaction with Drake, they let me know what was going on at every step. The repair was expensive but in line with the market. Very professional.

Sam Williams

Hands down my favorite auto shop. Steve took care of me very well and managed to get my repair finished in a timely. On top of working with the warranty company to make sure I had very little out of pocket cost for my engine repair. I won't be going anywhere else anytime soon.

Deborah Siemiet

I was so impressed with their honesty! They could have charged me for costly repairs but they did not. I will definitely be returning as a repeat customer.

Helene Billock

We HIGHLY recommend South Street for your auto repair. Once they did the diagnostic tests Drake called us to let us know what needed to be done and the price. Their was another thing my husband asked if they would check. They did and we had them clean the throttle body. We have brought our van here 3 times and trust them thoroughly. Thanks to everyone at South Street for taking good care of your customers!! Thanks again Drake.. Also the loaner car is GREAT for one car families!!

F. Meng

Great service. My 2017 Ford Explorer had the torque steer problem for years. I went to multiple dealers and none of the could diagnose or fix it. South Street correctly diagnosed the problem has been caused by bad motor mounts and fixed the problem. In addition, it has plenty of loaner cars. I highly recommend this place.

Alexander Peterson

Had some issues with my vehicle not starting and called south street. They were able to look at it next day and kept me updated on its status throughout the entire process. The update calls were greatly appreciated and kept me in the know. Thanks to their loaner car program I didn’t have to worry about finding alternative transportation while my vehicle was getting serviced. Special thanks to Drake.

Jeffrey Manus

I’m not a review poster, but, this particular business has great fundamentals that I’d like to promote. Customer service is very, very good and their mechanics always get to the heart of the problem. None of that, I get the car back and the same problem exists. They explain the issue thoroughly and have always gotten it right the first time. Cost is fair and I’ve never had any follow up issues. I’ve had several maintenance calls with South Street and have found their performance to be consistent. I bring my car to them for maintenance exclusively now. I would recommend without hesitation and I can’t say that about most business’s in general.

Robert Billinger

I dropped my car off there today and I just have to say I haven’t received this level of customer service in a really long time. Jake was very knowledgeable and professional. The office staff was polite and greeted me as soon as I walked into the door. I dropped off the car and was given a loaner vehicle as well, this is a great company !! Thank you JAKE !! -Robert Billinger

CD Trostle

Carly (sp?) was great, The level of communication was invaluable, and very appreciated. Your free loaner service was also immensely appreciated, especially by my Darling Wife who wasn't a bit happy about the thought I'd be driving her brand new SUV while mine was in your shop. You could have been the reason we're still talking to each other today! Not certain how I feel about that...!!!

Rachel Anderson

I have taken both my husband's and my car multiple times for regular maintenance with great customer service and reasonable price. I recently got in a car accident and needed my car fixed asap. They got me in the same day and had it fixed quickly. We were called with updates and quoting was thoroughly explained. Overall great experience!

Jessie Korosec

I needed brakes and my Jeep was in and out in under 24 hours and they gave me a free loaner car! They are super friendly, knowledgeable, and very thorough. Excellent customer service! I would highly recommend them for any service your vehicle might need.

Woody Woodward

Professional, timely, and as promised. I continue to be impressed by this business. A fair price. quality work, and good communication. The loaner cars during repair are a nice plus.

Jessica Shaw

Very professional team and excellent customer service from Drake. I highly recommend South Street Auto Care.

devin3891

Great service, but maybe not for every vehicle out there. I dealt with Jake who was very professional throughout the experience. Some background: I have a 2004 Land Rover Discovery. These vehicles have a tendency to be difficult, but the problem of what I thought was an Exhaust Manifold/Gasket leak was diagnosed as an EGR tube. This ultimately meant spending less money, so I was generally happy. The wrong part was originally ordered, but South Street didn't flinch and ordered another part, so it was really only the inconvenience of bringing the car back again. Eventually, the right part came in and was installed. Unfortunately, after a week + of having this part installed, I can tell you that this part was not the culprit. I think the new part may have helped a rough idle, so not a complete loss, but definitely didn't address the leak which is causing the majority of the noise. As a result, I was in a similar position as how I started. Otherwise, new brakes were installed and those appear to be working well. Again, I think that they are professional, and would go back for more straightforward fixes, but I will go elsewhere for a diagnosis.

Ian McQuade

Everyone I encountered (Todd, Drake and Steve) either on the phone or in person was exceedingly kind, courteous and professional...as always!

Chris Adams

I originally called South Street to see if they worked on VW/TDI's and if they could give a second opinion about an oil leak that was diagnosed at the dealer. Staff took the time to answer my questions on the phone and offered to have bring my car in a couple days later. Ended up making an online appointment 2 weeks later and called the day before asking if it was possible to still get a loaner and were great about saying if I come the night before my scheduled appointment I could get one. They weren't able to get it in for the original date but called early afternoon and gave plenty of notice they we're working on another project that was running behind and wouldn't be until the next day I would get a diagnosis Called the next day and gave me a detailed estimate for the repair and after giving me the estimate told me I needed a night to think it over and figure out what I wanted to do. They didn't pressure or harass me about making a quick decision, pulled the trigger and throughout the repair called to give updates when the parts arrived and ETA for when it would be finished. I will be bringing my car here for more oil changes and repairs in the future, have definitely earned my business.

Kalli Kurtz

South Street is a fantastic place to take your vehicle. Everyone working was pleasant and easy to talk to. My vehicle was finished quickly and at a reasonable price. I even got a loaner while I waited! 10/10 I will definitely be taking my vehicle back for any repair or service needs.

Dianne Drinkard

These guys do great work, you can trust them to do the job right, and then some! I can now drive with peace of mind, knowing my car will always stop (they found and fixed my brake problem, and some other annoyances which would have become major problems later on). They really know their stuff, will be going to them from now on! Customer service is top-notch as well!

Freya Woodward

I got treated like royalty compared to any other garage I’ve been to. Got a free loaner car, didn’t have to sit around and wait (but the waiting area looked nice), and the customer service is exceptional. I’ll be back!

Darin Boismier

This company is trustworthy and does exceptional quality work, however they take at least two days to change brakes and complete basic maintenance items. Please let me explain, so if you make an appointment two weeks in advance, and their techs are working on multiple jobs they may not get to your car that day even though you made an appointment. The agents will explain this to you because unforeseen things may come up from another job. Be mindful that they may be saying this to the other people that have been waiting for their cars for multiple days. Expect your car to be there days for basic maintenance like Brake Changes, Tune Ups, Radiator Flushes etc. Basic Engine work can take a week to several weeks minimum, so please be prepared. Be mindful even though they have rentals if you are under 21 years of age you cannot obtain a vehicle so you may have to take time off work. Please be prepared for the "You Understand Speech" If you have been in the business like I have you realize they are either short techs or there process that they follow work around them and not you, which confuses me if that is true customer service, however at the customers expense "Taken time off work, waiting ETC. I have a lot of work done there, so what I write is from actual experience. The whole staff is nice and pleasant to work with so that is a plus, just do not complain about the wait or you will get the “You Understand Speech” I typically can do a brake inspection myself in 20 minutes and change pads and rotors in 1.5 hours front and back. Dropped the car off the previous night and it is 1PM next day and they have not even completed a brake inspection or ordered parts which will take another two hours to obtain from their warehouse. Now I did let them know two weeks ago before dropping the car off that I just wanted new pads and rotors. Everything else is good. I suppose doing a 20 min brake inspection in the morning and order parts then work on the other cars well the parts are in transit is not efficient. So if you do not mind the waiting and the “You Understand Speech” they are excellent Auto-care, I just wanted to write up my actual experience and conversation today I had with the representative. If they were not high quality and trustworthy I would not go back! They are just slow so if you do not mind that I recommend them.

Johnathon Essmaker

Refreshing! It was a big sigh of relief after speaking to "Steve" the Manager of South Street. One phone call, one conversation with Steve and I felt I had finally found an auto service company who was more concerned for customer service satisfaction than the bottom line! I took my Volvo for repairs, I was called and quoted a price for each repair, I was promised a "loaner automobile" if my car had to be left, which they did. I was given the opportunity to give consent to any work, the opportunity to decline certain repairs, without getting the guilt trip over declined repairs. Honesty, pleasant, courteous, gave me peace of mind and thankful that there still exists REAL HONEST CUSTOMER CARE. Looking forward to a long lasting and satisfying relationship. Sincerely, Ana Alfaro Deeply Satisfied Customer

Matt Wyse

Love it, love them. Fast friendly and willing to go above and beyond to make what would normally be a terrible experience one that I really enjoyed. The loaner car was decent and they had my entire transmission job done in less than 6 days!

Ryan King

Here's why I always take my cars here: today I took my car in for squeaky brakes figuring I needed new pads. Within 2 minutes the tech pulled out a walnut stuck in the brake caliper and confirmed the pads still have at least 20k miles left before a change is needed. No charge for finding and removing the squirrel's walnut. This place is always fair and honest. Thank you!

Cooper Hazel

Communication was great and the free loaner was a huge convenience. I've only had my car back a few days but it's running like new! My part was misquoted but that's not South St's fault, although my brother had the same problem when South St serviced his car a couple months ago.

Andrew Ekstrom

Took my car to Hamton Chevy 4 times for a major oil leak they caused. Each trip in, I had to pay for a rental car. SSAC took care of it in 1 week AND got me a courtesy car...

Lori Gorton

These guys are really helpful and patient in making sure your car gets what it needs while putting you in something safe to drive while you wait. Its taken me 2 going on 3 weeks trying to get my car fixed just because I'm waiting on a Government program to help pay for my car. These guys are my life savers for sure. Making sure that my cars fixed while I have a way to get back and forth during the process all I can say is that they are the BEST at helping people. 😍💯👌🏻

John McFadden

Gave me the best service, fastest service, best quality paint and best price.

Marvin The Martian

Well they fixed most of my automotive needs. My church paid for it. But now I'm worried about driving my car because they said that I really need control arms and belts and I just can't afford to get them right now.

D.J. Bonnett

After several years of experience with South Street Auto, it is still impressive in every way one could wish in an auto maintenance/ mechanical repair service. That includes working with you on what procedure is essential at the time.If something can safely wait, they will tell you. If they say it is necessary, you can feel sure it is. For example, I brought the car in for its oil change. During general inspection, a few issues showed up. The car is nearing the point when I should, reluctantly, change it, before having to put a lot more money into it. S. St. Auto understands such dilemmas. They explained which problem had to be dealt with now for safety, and two that could be postponed for now, and a warning sign to watch out for if I chose to wait. It is really a very busy place ( not surprising) but they are good about updating you if things get slow. And of course their loaner cars are a huge bonus, even if not always immediately available.

Pamela Morton

Incredibly knowledgeable and personal care, reasonable rates and timely service.

Alan Crain

I am totally pleased with Brett, technicians and staff. They saved me hundreds on my F150 by correctly diagnosing a coolant leak which the Ford garage misdiagnosed and I fortunately refused the Ford recommended repair. They also had the expertise and equipment to fix a significant transmission issue by following a Technical Service Bulletin instead of pushing a rebuild. They also have the best Covid-avoidance safe environment protocols I’ve seen for any business as well as a free loaner car and outstanding warranty policy. They have earned my repeat business for sure!

Suzanne Wolfe

Each time I step into the reception area at South Street I feel valued as a customer. I am usually greeted by name as I have been a customer for at least 15 years. I am always treated with courtesy and respect. I know they appreciate that my time and getting my car back as quickly as possible are important to me. I have always been dealt with honestly and fairly. I can trust that my car repair is done with excellence and I can feel secure when I drive away. Their warranty and car loaners are icing on the cake. Thanks to the whole team! I don’t say it enough, Thank you for your outstanding customer service!

Sharen Pope

Extremely knowledgeable owner and mechanic! You will not find a more honest and fair auto repair place.

George Hesser

Great people. Great service. I have an older Mercedes that I had serviced at the dealer since it was new. I grew tired of the lack of customer care there, so I found South Street Autocare, which had great reviews. My experience was first rate. The people that work there seem to truly care about their customers and don’t take them for granted. The fact that I could get a free loaner car was a huge bonus. I will be bringing both my cars to South Street from now on.

Sarah Boyd

EDIT FROM ORIGINAL POST ***I'm happy to say South Street did contact me and address the issues stated in the previous post - assured that additional testing would be completed to ensure I don't leave with the same problem again and also showed their willingness to be flexible on pickup time given the situation. I appreciate a company that takes responsibility and for this reason will remain open to using them again*** I have been going here since I first got my license - before they expanded, and my mom even longer. Since they've gotten bigger, they've gotten progressively worse. I can't even go for an oil change without leaving my car there overnight. Most recently I had an engine light/O2 sensor problem, and an engine coolant leak I had repairs for. It took a week to get my car back. The day I picked my car up I noticed that now I had no heat in my car . When I called they said they wouldn't be able to see it today - so I had to drive without heat until they had an available slot. Fast-forward to this week - when I noticed my coolant was leaking again. I had already paid to have this problem repaired and sacrificed loads of time without my vehicle and driving back and forth. I dropped my car off Friday afternoon explaining to them that I absolutely needed it back by end of day Monday - no problem. My car didn't get looked at Friday, and it didn't get looked at Saturday. Monday morning they tell me they don't have the part (the same coolant bypass valve I had replaced last time) and that the car wouldn't be ready until Tuesday. No problem - but I cant come pick the car up until Thursday. They insisted I bring the loaner back Wednesday. I am not available all day every day to come to the shop which is why I communicated my availability from the start - my car is only back in the shop due to a previously unsuccessful repair not by choice, and it comes down to the fact that it didn't get looked at in a timely manner so the part didn't get ordered in time to finish the repair. Another time I paid them to put some screws in my heat shield that was hanging too low to the ground. Next time I came in I mentioned it was hanging down again, they pinned it back up for a small fee. Still - the heat shield catches wind on the highway and is super noisy because it never was pinned up properly. Problem never got fixed. Their commercials all talk about how frustrating it is to leave with the same problem you came in with and how they aren't like that - yet all I've seen in the last few visits is that exact scenario and nobody takes responsibility or apologizes for it.

Tony Burg

The service here is phenomenal! South Street did a tremendous job replacing rear rotors and brakes in a timely manner. Furthermore, offering a free loaner car as the repairs were being done. The staff is very friendly and informative regarding repairs, recommended service, and cost. Thank you Karly for your added help and recommended maintenance. Conveniently located in downtown Rochester. Highly recommend South Street Auto Care, and I will return for any additional repairs in the future.

Lindsey DeBoever

South Street Auto Care provides excellent service and always takes the time to explain and prioritize repairs that need to be done. I first brought my car to them when the dealership misdiagnosed an issue. Not only did they identify the correct solution but the cost came in well below what the dealership quoted. The staff at the front desk is always professional and courteous and the free loaner cars are so convenient. We have since moved too far away to continue to come to South Street Auto Care, and I'm so bummed that I've had to find a new mechanic!

Karrigan Les

I have been bringing my vehicle to South Street Auto for 3 years now. I have always left feeling satisfied, with peace of mind. Their service advisors are very friendly and are very understanding and patient with customers.. they definitely make the experience completely satisfactory. They offer loaner cars, which is really great. I wasn't old enough until very recently to use a loaner car and they would have someone drive me to and from work. Their prices are very comparable. One of my vehicles is used strictly for work and is in the shop every 3-4 months for a routine maintenance. I have a number of shops that I can pick from, but I always go to South Street Auto. I've never had an issue with feeling like a repair wasn't done or was done incorrectly. Overall, I would highly recommend this place for your vehicle!

Cheryl Van Drie

This place is NOT your typical auto service shop! I was impressed right away when their hold music repeated the mission and core values of the office- it was a refreshing reminder that this would be different than other service shops. I had a 10:15 appointment and my oil change and tire rotation were completed quickly and efficiently while I waited. Best of all- it was $30 cheaper than my last oil change place charged! Their waiting room was clean and inviting and it’s clear their office staff really likes each other and gets along well. I was further surprised that my oil change entitled me to free roadside assistance for the next 12 months. Highly impressed by this facility- I’ll be back!

ian commet

Update: after leaving this review and reaching back out to the shop, i was able to get in contact with the manager, drake. Drake was able to identify where the issue was and clarified what the misunderstanding was, ultimately we were able to come to a solution that worked for all involved. While south street could definitely work on ensuring all staff are clear and on the same page with regard to practices and policy, i can appreciate a company that recognizes and works to correct their mistake, and in the end i was satisfied with their services and work. From our initial phone call, this business seemed to be friendly, knowledgable, professional, and decently priced. Unfortunately, on my visit i discovered that south street auto care possessed none if these qualities. I spoke with a representitive named logan over a week ago to set up an appointment to service my vehicle, starting with a diagnostic. One of the things that drew me to south street was their promise of a free loaner while my vehicle was in the shop. Given that they only will give loaner vehicles to those age 21 and above, logan told me that i would be able to get one if i were able to get a parent to come to the shop with me to sign for the loaner, while i drove their vehicle. When we got to the shop, we were told that even though i had an appointment in place, they were running behind and it would be almost a week before they could even consider looking at my vehicle. And also, that since my car is titled in my name, they would not be able to give a loaner whatsoever. A different employee who overheard told the man helping us to ask the boss if it's okay, but he refused to even bring it to his supervisor. Ultimately, this was one of the worst experiences that i have had with any auto shop, and a massive waste of time that i could have been using to find an actual, professional and honest shop to complete the much needed work.

Jesse Thompson

Flawless work and customer service. They did a bunch of work on my car and did it very fast and gave me a loaner vehicle while I waited. Will definitely be going back to them with all of my car problems and maintenance!

Patty Buccellato

I couldn't be more pleased with the service and professionalism at South Street Auto. My vehicle is approaching the 80k mile mark and requiring more attention than ever, so I've had several occasions to work with the South Street team since referral by a friend last year. Each and every interaction has been positive with clear, respectful communication. (Thank you Brett, Drake, Carly and Rob!) Most recently, I had the shocks and struts replaced on my car. WOW! Because the repair wasn't a matter of safety, I considered putting off the expense. So glad I didn't wait. (Thanks to Carly's clear explanation of the expected outcome.) I had begun to believe my ageing Volvo was simply less sturdy than it once was. I was wrong! With Michigan roads in the poor condition that they are, it didn't take long to notice the post-repair improvement. MY OLD RIDE IS BACK!! Solid and sound -- well worth the investment. Thank you South Street for your consistently courteous, knowledgeable, and professional service; timely updates; and free loaner cars.

RipzDontCare

I love South Street Auto! I have brought my cars here for years. They've never made a mistake or over charged, tried to offer services I didn't need or anything like that. Recently they've completely renovated and coming here is awesome. I've used their free loaner cars twice now and never had an issue. You sign some papers, exchange keys and go on with your day without the inconvenience of not having your car. All you do is return it with the same amount of gas you used. You even get FREE roadside assistance for a year just for being a customer! (Whaaaat?!) I drive from a town over and pass dozens of other shops, but this will always be my place. They're fast, honest, professional, cool guys at this place. I seriously cannot recommend them enough!

Vince Montoro

South Street Auto Care was a pleasure to work with. They were able to fix my vehicle in a timely manner and they even offer loaner cars while yours is in the shop. They kept me in the loop during the whole process of the repair and every employee I was in contact with was extremely friendly and accommodating. I highly recommend them if you ever want to enjoy taking your car in for repair.

Louis Liu

Several friends recommended South Street Auto Care to me. I have my car repaired a couple of days ago. I am quite satisfied with the service there. The staff is very friendly and their work is efficient. They also provided me a free loaner car while my car was kept there. I am glad my car was fixed fast.

Jennifer B

The staff at South Street is top notch! Honest and informative. Their pricing and workmanship was also definitely more satisfying than any local dealership around. So glad we were referred to them to try. We will be back and will refer to others. Thank you South Street Auto Care!!

Tyler Gubala

This place has never let me down. They do honest work and keep you informed throughout the entire process. The staff are friendly and will call you with updates as they repair your car for a good piece of mind. They also offer a loner car, which is really nice especially if your car won't be drivable for an extended period. They are located off a nice, secluded road so it's not difficult to turn into the lot, which is nice. They are very personable people and will get the job done for you. I haven't had a bad experience here personally.

Dennis

I was really impressed with South Street Auto. The staff was courteous and responsive, and provided clear break down of needed repairs based on priority (e.g. this needs to be done, this could wait). During the repair process all costs were accurate and they kept giving me timely feedback as to the status and when my vehicle would be ready. Upon pick-up they detailed the extras I was entitled to, like reduce price on oil changes and emergency road side service. From start to finish South Street did a great job, I will definitely go back for my future repair needs.

Kaylin Pilarski

I think it's about time I leave a review. My husband and I have been going here for a few years now with four different cars (I think? It's hard to keep track). We've had unfortunate luck with vehicles and have needed quite a bit of maintenance done over the years. South Street has always been timely and efficient in their repairs and always keeps me updated throughout the process. They always quote me a "must do for safety reasons" price and let me know what things could wait, which I really appreciate. Everyone at the shop is so friendly, which makes the whole getting your car serviced ordeal much more pleasant. I would (and do) recommend SSA to all my friends and family!

Hilary Young

Such a rare completely trustworthy shop! It's almost unbelievable how much this place has to offer you: -free on site loaner cars -roadside assistance -warranties -over night drop box for easy late drop offs, -timely updates on the repair, etc. Unlike so many of my experiences with other shops all the guys I interact with are so respectful and make sure you are fully informed on your options. And all of their work on our cars has held up great, they legitimately fix the problem you come in with.

David Langkam

This was the first time using South Street Auto Care. I was very happy with the entire experience. Karly helped me and everybody was friendly from the drop off, update calls and pick up. I brought the car in because of a check engine light and some other routine maintenance. When they checked out the car the check engine light wasn’t on any longer and they said the code for the error was due to a misfire. They checked my service records to see when the plugs were replaced and did an inspection of the car and didn’t feel they needed to charge me for addiction tests and completed the remaining maintenance. I appreciate the honest evaluation and will definitely use them for future car repairs.

Meghan Wagner

Highly recommend! I had gotten new brakes from South Street Auto about 2 years ago and needed new pads just this week. South Street Auto informed me that my brakes were under warranty and they completely replaced my brakes (rotors and pads) for FREE! This has never happened in my 20 years of needing car repairs. So happy with South Street Auto!

Abi Togunde

1. I brought my car in here on a Saturday morning & they fixed the issue for me same day! Pricing was fair and they gave me recommendations on further maintenance and repairs and did not pressure me to do any unnecessary repairs. 2. While my car was being fixed, they gave me a loaner car free of charge. 3. I now have a full year where i can get $12.95 oil changes because of how much I spent..and their warranty is amazing. 4. Pricing is fair. I had an excellent experience here and am happy that I found a new home for auto repair/maintenance. Definitely recommend them!

Jenna Barba

Both Brett and John at South Street Auto Care were extremely professional and polite. The mechanics did a thorough job on checking my car's brakes in a very timely manner. They were clear in describing the results they found. They had a rental car already prepared for me if I needed one. This was my first time using South Street Auto Care, and I couldn't be more pleased. It is now the place where I will take my car for all repair concerns.

Elisha Crivella

Before it became South Street, my family and I had been going to North Hill for over 10 years! I just had my car in there for about a week with some extensive work needed and Mike (service attendant) was very informative and nice to speak with throughout the process. When I picked my car up there was tons of snow on it and the mechanic who worked on my car came out and took my snow scraper from me and brushed my entire car off for me. Just great great service and I am glad the new owners are continuing the great reputation that North Hill had! Oh, and they gave me a free loaner car for the week! Awesome!

Kaeli Hall

I work with the South Street Team all the time they're just outstanding. They're professional, intelligent and all around good people. The owner Kirk is awesome and he hires the best team. From the shop managers, to the office staff, to the technicians, everyone works together with the common goal of being the most efficient, honest and reliable shop around. They love their work, and it shows! I truly enjoy doing business with them, they treat everyone like part of the South Street family. Thank you South Street Auto Care!!

ThRUfroSTedgLaSS

I was so impressed with these guys! Thanks Kirk, Brett, and Michael! I had gone in for some major repairs on my jeep recently, and the place was totally re-done from what I remember. Instead of a hallway aside from the shop, the aesthetics now spoke of clean/neat attention to detail; and they carried that over to my vehicle too. I gave the guys my list of things that needed repair and they pointed out that I had an item under warranty still from a previous visit. I was so impressed with their integrity and very glad for the effort to save me some cash. That pricey item was repaired along with the other things by the next day, and I had a loaner car to make do until then! I totally recommend these guys to family and friends, and will continue to do so. I come from a mechanic's family, and no longer have the time to do my own repairs. They've proven themselves, and I love recommending great business professionals. Thanks South Street! Crystal Benoit

Sravana Kumar

Overwhelming service. This is the best service center I have visited in the state of Michigan. Karly, Trevor, John you guys are the best. Not only fixed my a/c problems, but also taken care of my car's bumper though you are not a body shop, really appreciate. Car looks beautiful now. I highly recommend this place. Very honest with the timelines, no false promises. Promises made, promises kept. And the loaner car is an additional perk makes our life better.

Robert Frutiger

I took my 1997 Cavalier to South Street Auto Care for a brake emergency. They did a great job of repairing the brake system and identifying a couple other problems that need attention because of the age of the vehicle. Service follow up with the customer was great and prices were reasonable. I wouldn't hesitate to us them again.

Stephanie LaForrest

Every time I'm in South Street, everyone is so friendly. I really trust them to be honest about what is needed and what doesn't need any work. I have found my go to place for all car troubles. For my latest appointment, they were right on time and had my car done when promised. Pleasant environment for waiting for shorter services. Can't recommend highly enough.

Jordan Glaeser

I brought my car to South Street get a second opinion to what a different auto shop told me. I should have just come here first. Drake was so helpful helping figure out what was going on with my engine. He took my car for a short test drive to actually hear what my problem is (a ticking sound in my engine), I left the car with him and he called me back promptly and had a multitude of pricing breakdowns for labor and parts to best suit what I could afford. He was even more helpful in discovering that my engine was still covered under the dealership warranty, made all of the necessary phone calls and we had everything sorted out in less than 15 minutes; all over the phone. I will absolutely be back to South Street Auto and I will be telling everyone that will listen to head there for any and all issues with their vehicles.

John Azoni

Kirk, Joel, and the rest of the team there were awesome when my wife and I were in the process of buying a used minivan. We took it in for an inspection, and they did a really thorough job checking everything out and advised us that it was a great purchase, and some things that needed to be done on it eventually. We bought the van and brought it back in for a brake job, and to get another thing fixed they had initially recommended, and when Joel called to give us a quote on the brake job, he mentioned the other thing (something with the flex pip) really didn't need to be fixed right away if we didn't want to, that is was just a cosmetic issue. I thought that was really respectable as other repair shops would've led me to believe it had to be fixed just to get the extra money out of me. These guys were just super friendly and honest throughout the whole process and my wife and I couldn't be more thankful and appreciative. Another thing worthy of noting is that when my wife went in to pick up the van from the inspection, there was another guy in there who was a previous customer who brought in bagels for the whole crew there to show his appreciation for whatever it was they did for him. Also, when I went in to drop the van off for the brake job, in the waiting room was an elderly lady who was waiting to hear the word on an issue with her car's wheels (or something). The repair tech came out, and knelt down on her level and just really nicely explained what the problem was, and offered to fix it for free. She seemed so appreciative and was like "well I guess I'll just have to bake you all more cookies then!". That stuff really says a lot about the people you are trusting to be honest with you about the repairs on your vehicle. I can't recommend this place more highly. Kirk also owns another location in Livonia called Kirk's Auto Care, and from what I've read in the reviews of that location and heard from friends is that the experience is the same as North Hill.. just super friendly and honest.

Karthik Raja setty

I got my car brake pads and rotors replaced. The price quote was decent than other auto care near my place, customer service was very good. It's been 2months I didn't find any issues. They also made the replacement quick on the same day.

Christine Baske

I love this place! I had an antifreeze leak, and they fixed it as well as checking out a brake issue, that turned out to be nothing to worry about, as well as an oil change. They gave me rides home and when it was ready. Everyone who works here is so nice, and knowledgeable! I will be back when ever the mini needs attention again.

AD

Place a little expensive but with quality work comes the price. They do a good job and the loaner car feature is amazing. Professional and highly recommended. They followup a lot on how their service was and if there was anything they could do differently. I had come here to get my purge valve replaced.

miranda lamrouex

I’ve been coming to South Street a few years now and have had a variety of work done on my vehicle from oil changes/tire rotation to new brakes and I’ll never go anywhere else. The work is always efficient and precise. The staff is willing to explain any and all details of the work required and provides accurate information about maintanence work but never attempts to up sell. An added bonus is the staff is incredibly friendly and will make any amount of time you have to wait for your vehicle enjoyable. I highly recommend South Street Auto Care!

Tom Adamczyk

The team at South Street Auto is great. My cars needed few things done and they were great at getting them done in timely manner. The warranty and the free towing that the offer can certainly get you out of trouble in the future.

Amy Babcock

So, beyond standard car maintenance, (oil changes, coolant flushes, tires) I've never had to have a car repair until now. My poor baby is getting up there in age and mileage, and she's starting to need stuff replaced. After my check engine light came on, I initially took it to the dealership on Rochester Road since I've worked with them before. After being told the repairs were going to be $1300, I came here to get them done since I find that to be upsurd. (please note, stealership is good for oil changes, and the dudes that work there, as everyone knows, are heartless and obviously gouge you. I'm no dummy.) I spent a lot of time speaking to Karly and she was awesome to work with. I mean, the whole staff here is awesome, but she was my main point of contact. She ran some diagnostics on the car (way quicker than the dealership, obviously) and confirmed what needed to be fixed to get the car back out on the road, and what could wait. It lowered my price down to $887, beating the dealership by about $450. (that's not a typo.) Besides the pricing, the staff here is WAY better, and I get a lot more bang for my buck. Free rentals, way nicer staff, and an all around easier experience. I am coming back here for more service in the future, as I was beyond pleased with my experience. I wish more shops ran like this, and it makes the process way less painful. I cannot thank South Street enough for everything. They were professional in every way, and I encourage you to give them your business. My mom and I will be back, and we couldn't be happier.

George Hesser

I have an older Mercedes that I had been servicing at the dealer since it was new. I grew tired of the lack of customer care there, so I researched local independent repair shops and found South Street Autocare. I found the people there to be energetic and attentive and their customer focus to be first rate. They got my car repaired earlier than estimated, and I had the use of loaner car for free! The cost of the repair was reasonable. I am going to use South Street Autocare for both my cars from now on.

Jay Park

Starting from the beginning to the end, they did a very comforting and great job for me. Brett, he helped me a lot, walked through the process of the car, sent me videos of how things were going and pictures of the issue. I did a major job for my MINI but better price than the dealer! It was great

Brooke Phillips

We love South Street Auto Care. There honesty is the most important factor. They are very skilled mechanics and you can not beat getting a free loaner car. It makes life so much easier!

Nick Lionas

I don't love cars. Often times I walk into an auto repair shop and I am made to feel like a fool. This is not the case at Southstreet Auto Care. I was absolutely impressed by the cleanliness, friendliness, communication and how helpful they were. Every step of the way, I was told exactly what was going on and what would be the best course of action. In the office, I talked to all the members of the team at the desk and they were extremely friendly. In addition to this, I was very worried about how I would be able to get around during the time my car was being worked on. Their free loaner program made my life so much easier. I am very thankful for them and would go back there in an instant.

Deborah Alrutz

Although I wish I didn't have to spend so much money on car repairs, at least I know I can trust this place. I've been going here for years & was very nervous when there were suddenly new owners... but it's been great. I really appreciate the loaner car when I need to leave mine. And the one time something broke right after a repair, it was totally covered & taken care of right away. These guys are awesome!

Lucy Lee

Amazing service every time. I recently used the free vehicle pick up/drop off for an oil change. First off, I was impressed that they even offer a service like that but also so impressed at how smoothly it all went! Major help during COVID to social distance and not have to leave my home. Service was great as usual and all the employees are always friendly.

Sandi King

They are simply the best. I've been taking my cars here for 15 years. They are honest, thorough, affordable and kind. Even though I've now moved to Lake Orion, I still bring my cars back here because of the trust I have in them. You won't be disappointed.

Timothy Brisbois

I had a very positive experience with the staff at South Street Auto Care. Drake kept me informed of all the costs as well as keeping me informed as they worked on the car over a 3 day period. The loaner they provided was very helpful. Keep up the good work.

Valery Peterle

Seriously, South Street Auto is the absolute BEST. It's time for you to stop looking for "car love" in all the wrong places. The whole staff and work ethic – courteous, professional, upfront, welcoming and, above all, honest! You will not be disappointed! Walk through the door or give them a call. It's time for you to experience true, authentic customer service.

Katrease Thomas

This place is amazing. I had a great experience. I received an insane quote from another shop and South Street gave me a much better price and much better service. I’m a customer for life. Be sure to ask for Carly. She’s great/funny and knowledgeable. I loved the attention to detail and honesty. They also have free loaner cars. I didn’t get a chance to use one—only because they were so busy!

Samuel Chambers

Prompt professional service. Reasonable cost for repair services. Courtesy all the way around with warranty available for all services provided.

Ryan Turek

I’ve brought my Mercury in here a few times and these guys do great work! This time, Brian helped me get my lift gate fixed and he provided great service, and a quick and a easy experience. They gave me a loaner car while they were working on my car and everything. Highly recommend!

Katie King

My (manual) Cobalt was having strange jerking issues for about a year and a half before I took it in here. I had tried numerous fixes found online, advice from mechanic friends, and even took it into two shops that "couldn't replicate the issue." I was about to start a new job that I needed reliable transportation for and I was incredibly frustrated. I finally decided to try one more shop before the dealer and I'm glad I did. I walked in midday and we had a short chat before they told me that they had an idea and they would get back to me that evening. I was skeptical but they kept their promise. I got a call that night with the results of the diagnostic testing and a breakdown of everything that would need to be fixed. The next day, I got a call saying my car was done and I could come pick it up. My car was in and out in less than 24 hours, which really made me feel dumb I had waited so long to take it in here but SO GLAD I took it where I did. Because I am a student, I was worried about the cost. When they called for me to pick up my car they mentioned they didn't end up needing to fix something they thought they would (software update), so the cost went down significantly. I thought this was very honorable of them, they could've easily charged me for it and I wouldn't have ever known. I thought the pricing was very fair; obviously it's cheaper to do it yourself but honestly the kind of work I needed done was completely worth paying for labor. I wanted quality work for a fair price, and I certainly got it. As long as I am in the Metro area, I will be coming here for all my car issues.

sheila cook

The entire staff is so very professional, caring, and honest. You don’t use the word honest often in auto repair. Carly couldn’t have been more informative, helpful, or kinder. My husband has been taking our cars here longer than I remember. My repairs are going to take days but get this they gave me a loaner. I am a South Street customer for life.

Old Loizos Account

Brought our family vehicle in to have the transmission looked at. Made it clear that we did not want to replace transmission as the vehicle was not worth enough to us (or the bank for that matter). We were assured that their techs were very familiar with our make and model and had recently resolved similar issues. We were told that the issue was a component of the transmission and could be replaced for $1600. They were even kind enough to let us use a loaner vehicle while they worked on it. (Which almost warrants another star, but no) Two days after repairs check engine light came on and same issue resurfaced. We brought the car back and, after a lengthy (bs) explanation we were told that the transmission needed to be replaced, we were even told that the component that was originally replaced would be included in a new transmission. After much pleeding they offered to refund the cost of the part ($560) only if we had them install a new transmission for $5000. We said no thanks, had a friend look at the car and he was able (without any info from us) to see from the computer codes that the gear ratios were off and the transmission would need to be replaced, he said it would cost about $3000 to replace transmission, showed me cost of new trans at $1700. We'll never get our $1600 back (which we would have used for a dp on a new vehicle) but we wont be giving South Street Auto any more business, I'd advise others to do the same. EDIT: Thanks for the reply, I know most of the people @ South Street and wish them nothing but the best. I wrote this review at a time when I was very upset and frustrated. I have since purchased a new vehicle, with a warranty. Modern vehicles are complex machines and it's easy to understand how something could be misdiagnosed, wish it hadn't cost so much and wish that SS would have been more willing to refund some of the labor costs. But I realize too that they pay a premium for quality mechanics and their time cannot be refunded.

Jan Marvar

As always, my car seems to be "saying" how much better it feels, as I drive it home. Clean oil and filters, tire rotation and inspection, new wiper blades -- all kinds of things I need to make me feel my car is safer to drive. Add to that, wonderful customer service, a desire to please the customer that is missing in so many "service" places today -- that makes me (and my car) feel even better. Five stars!

Samantha Lafnear

I absolutely love this place. They are so welcoming. They give passion in the work that they do. I had a problem with my van. I called up there the night before. They were getting ready to close. Talked to one of the guys. They didn't rush me off the phone at all. They made sure I hung up feeling comfortable. I brought my van to them the next day. I had my two youngest children with me. They didn't have a loaner car available. So they started working on my van right away. My kids were noisy but the employees didn't mind. Instead they were talking to them. One of the guys had a conversation with both my kids. I kept apologizing for the disruptive behavior, but they didn't seem to mind at all. I waited maybe 25 min in the lobby with both kids. They brought my vehicle out 100% fixed. I will never go to another auto shop. These guys are stuck with me for life. Oh and they remember me by name Everytime I go there. Even if I don't call ahead. Thank you South Street Auto Care. You guys are amazing!!

Ally

I have not personally had my car worked on here but I've gone twice with someone who has and both times, the experience was phenomenal. Everyone is so kind, the wait to get a quote wasn't long, and we were back on the road quickly. I love talking to them while we wait and they have been so understanding to my boyfriend's financial situation over the years. They work with him even when he can only afford to pay limited amount and work well within small budgets. That being said, they care about safety as well and won't cut corners to endanger that. If a quote is high, it's because the repairs are absolutely needed and doing less would compromise the vechicle. Trust in them that they are going to recommend what is needed. They are professionals. I will definitely be taking my car here next time it has any troubles, they are good, honest people. Please consider them when your car has issues, they always have the customer in mind.

Arden Kuhn

The staff there are nice. All works come with warranties plus roadside assistance. 12/8/2017: Just took my car in for an oil change today. I can't say enough good things about this place. Friendly staff, reasonably priced. The staff looked for ways to give me discounts, i.e. I got a discount because my daughter brings her car here for maintenance. Give this place a try. You will not be disappointed.

YIXUAN CHI

South Street Auto Care deserves my 5 starts. These guys are AMAZING! My two cars are being well served at this place in the past year. They are a group of friendly and experienced people. Price maybe a little higher than some places, BUT you get what you pay for here. This is the best shop in Rochester area.

Jamie Laidlaw

My car was over heating and all of a sudden it wouldn't start. I got my car towed thinking I blew my engine but since I kept on shutting off my car before it got way to hot I was in luck and didn't blow my engine. They updated me when they found out what was wrong. Best auto shop I've been to. Will definitely be going back for an oil change soon. I would definitely recommend this company to anyone. Thank you South Street.

Kunpeng Li

I used to love this place and be a regular customer until last month when I tried to bring my car and my girl friend's car together there for a regular oil change. It is nearly noon on Saturday, I asked to do oil change, the guy told me it is impossible that day because they are too busy and asked me to drop my car there. I don't want to drop my cars there because I need them for commuter. Then I decide to do it on Monday for both cars, then I am surprised to be told that they don't accept two cars for one customer in one day. That really shocked me and it is my first time to hear this kind of policy. That is one point that I am disappointed to their new policy. Because it makes no sense, because my girl friend was also there, does it work if she pretends to not know me and to create a new account?? Then we can have both cars maintained in one day?? Does you really need to accumulate your customers' account in this way?? At this time, I am already frustrated. I have to drop my car there and decide to let my girlfriend to bring her car back to store on Monday. Because I need to take my car back, thus I request to have pick up service on Monday, so I can't drive one more car there. Then I am surprised again to be told that my place is too far away. Come on, 20min, and previously it is always no problem for them to do so. I used to be pick up in my place several times. Then I am completed fired up, I get my key back and complain their new policy, which is really terrible and not considerate. I will never be there and just express my feeling: a merchant can't be like this: nice to customer when they are in developing stage and mean to customer when they are getting bigger and bigger. I really hate this kind of merchant!! PS: The merchant called me and tried to persuade me to change the star rate. I changed it from 1 star to 3 star considering the good work I got previously even though I will never be there in the future.

Kevin G

When I brought my vehicle to south street auto, they worked with me to prioritize the work that needed to be done. We agreed upon what to address first and they completed the job as expected. After paying for the service, I took another look at the invoice and noticed a potential billing error that caused me to be over charged. I brought it to their attention and they assured me they’d get to the bottom of it. Soon there after, I returned to the shop to discuss the matter further. How they responded was unexpected and extremely refreshing. Not only did they acknowledge the error, which was a reasonable human error by all accounts, they went above and beyond any level of customer service that I expected. Their honesty, professionalism and willingness to get it right was impressive. For that reason, in addition to their knowledge, process and expertise, I will continue taking my vehicle to south street auto and will confidently refer people to them.

C. D.

Went above and beyond my expectations, offered all viable solutions and their personal recommendations for my issues. Could not ask for more professional, quality, and friendly service. You will pay more than a smaller shop but their prices are still competitive and you can be confident you are getting what you pay for. Plus warrantied parts, road side service in any state for that vehicle, discounted oil changes, and top of the line tools & equipment. SSAC gained a new long term customer and hopefully many more.

Clara Dewey

I have a Saab and it' hard enough to find someone who will service my car. I was truly impressed with the service I got here. I worked mainly with Chris; he was very helpful and made sure I understood everything that was being done to my car, and how long everything should take. They were very helpful, went over and beyond what most people would have done. I'm very pleased with the service I got, this is my new go to Auto Service center. I will take all of my vehicles here in the future.

Agnese Bussone

In my experience, here you'll find the best customer care and high quality service. The staff is friendly and answers to your questions explaining everything. It's not cheap, but it's totally worth the money. If you schedule an appointment, they can reserve a loan car for you (usually old and not super clean, but hey, it's free so I won't complain about that at all!!) Once they didn't have a car available, so they rented one (at no cost for me for the first day) then I returned the car in the evening and took one of theirs for the next day. Awesome! Recently, I needed to change the turn signal lens. Usually it's an expensive thing, you can be charged a lot because this accessory parts are overpriced. But they found a way to have the parts for less (they told me how they did it, but I don't remember right now....) and I spent around $30. I'll come back here for sure.

Jimmy Moceri

I had a pretty major car alignment issue that another shop just literally gave up on, and actually made it worse. I took it to South Street Auto Care and they spent a lot of time and effort in researching, finding the right parts, and applying them correctly. The alignment is WAY better and my 2014 Grand Cherokee is running great!

Christian Buhlmann

March 2019 "I had South Street diagnose and repair a leaking oil filter / cooling system on the Pentastar 3.6L. This is not an easy repair as the whole intake manifold needs to be removed to get to the v of the motor so it takes technicians that really know how to follow process I also gave them specific instructions of components I wanted changed at the same time since we were well under the hood and they did exactly as I asked. They charge a fair rate. And with their 3 year 36 month warranty keeps me confident that they are fully backing their work. 3,500 miles since the repair and I have had zero issues. Well done South Street." Aug 2018: My first experience with them Chrysler 200S AWD front end bearing noise. They correctly diagnosed a bad right side hub and completed the repair on time. Really like that they have a 36month 36,000 mile warranty on their repair. Karly was an excellent professional to discuss the options with me and get everything completed.

Sydnee Thompson

EDIT (March 2019): I've changed my original review from five stars to three. My main concern is that it seems the mechanics are not adequately inspecting my car during each service appointment. An initial "tune-up" appointment in January led me to put my car into a shop an additional four times before all issues were resolved, because the mechanics overlooked them. At the end of it I had replaced my control arm assemblies, rear shocks, front wheel bearings, all four tires, and sway bar bushings after coming to South Street initially for an oil change, tire rotation, and spark plug replacement. Only the sway bar bushings were identified as needing replacement during the first appointment. I am honestly baffled how a full-service mechanic shop can: 1. Do a tire rotation without even a basic glance at the tread on said tires 2. Do a tire rotation without even a basic glance at the condition of the rims said tires will be reattached to (the second time around, they said my rim was dented; two other shops disagreed) 3. Diagnose failing sway bar bushings but completely miss failing control arm bushings, rear shocks, and wheel bearings 4. Be alerted of severe vibration in steering wheel and driver's seat after initial appointment and suggest replacing all four tires and doing an alignment as a process-of-elimination exercise without **also** inspecting the rest of the suspension. I can only assume the original tires were still road-legal despite the wear, or (hopefully) they wouldn't have rotated them. So why not just say, "Hey, your tread is low, so you'll want to replace these soon" so I could save $30 on a pointless rotation? And if the tires were still road-legal, why not check everything else so I can prioritize the root cause first? I don't assume malfeasance on South Street's part. I do, however, think that this shop has so many customers that my car ends up sitting around for multiple days before someone does a very quick job to get me out the door. After having thousands of dollars of repairs done here, I think I may need to consider shopping elsewhere. (ORIGINAL REVIEW) In early October I took my 2009 HHR in to South Street Auto Care for regular maintenance — an oil change and a tire rotation. When they did their general inspection they discovered that my fuel lines were rusted and leaking gas and recommended I have them replaced right away for safety reasons. As a woman I'm always afraid of being taken advantage of when I service my car, but South Street salespeople always explain everything carefully and prioritize repairs — they also noticed a wheel bearing had become loose but told me I didn't have to replace that right away (a lot of mechanics would've tried to use scare tactics to have me fix everything they found at once). They took pictures of the damaged parts, gave me in-depth explanations of each service I needed, and had the job done in a little over a day and a half. Combined with their 3-year warranty, their oil change discounts, and the availability of free loaner cars, I can definitely see myself coming back to South Street for all my major repairs in the future.

Anita Randall

everyone here is very personable and professional. they know their stuff, and they’re able to explain it to me (an automotive numbskull) in terms i can understand. the storefront itself is very welcoming. it’s a clean, open space and they even have games for grownups! 😄 i just wish they had better news for me about my car 😔 …

Kristy Paddison

I paid $350 to have an overall vehicle inspection done on my car and to have an oil change and the tires rotated and to look at the brakes. I was okay with that accept then I left the car to sit for 2 months while I went to Florida I got back and started smelling gas and took it back to have it looked at they ended up telling me I needed another $1,300 in repair. When I asked what they did for the 350 as far as the inspection on my car I was advised it was a basic 29 point inspection. What the heck did I pay $350 for. And then after having not driven the car one would think that they would be able to come home and not have anything wrong only to take it in and then they tell you you need another $1,200 worth of service. I worked in the Auto industry for almost 30 years in customer satisfaction and although I asked for some compensation for the money already paid on my first visit and their failure to find any additional problems at that time they refused. I simply cannot give them any better than a one rating as a customer service specialist in dealing with dealerships that have customer service ratings that are low I for one would have insisted the dealership give some compensation to the customer. Apparently this company doesn't feel that's important. Will probably never returned them again.

Yahana Lawson

I have a ‘07 Subaru Impreza WRX and it was in the shop for a clutch and flywheel replacement which was a priority fix for me. They also told me if other issues I had with the car I needed 2 CV axles and a front lower left ball joint and since this my everyday driver I can’t afford to break down again so I opted to get those repairs done as well as a oil change and ailment. I was a little disappointed though that the ball joint broke off in the knuckle when being removed and I had to buy a new knuckle as well but being in Michigan it was pretty much rust welded I kinda expected it. I wasn’t in a rush to get the repairs done since I got a “free loan a car” I was still able to get to work which was the reason I chose South Street Auto Care. Overall I’m satisfied with the results my car runs great!!! I love the customer service and professionalism I felt my needs were met and they stayed in communication with me every step of the way.

Mike Q-Kane

Business was conducted in a professional manner. There were no surprises from estimate to check out. I was given a free loaner car with no hassle. This was not the cheapest place out there (do not take your car to the cheapest place out there). Their service, speed, quality of work, and follow up, are reasons why I will return.

Samantha Martin

The service was quick and the staff was very friendly. When trying to decide between sticking with standard oil or switching to synthetic, they were able to tell me every detail about the differences between the two types of oil and the benefits of choosing one vs the other based on the way that I drive my car day to day. The pricing is standard, but the staff and the service were leagues better than all other establishments that I've been to, so I absolutely recommend this place!

Beth Moore

It's hard to figure out where to start. They are always kind to me regardless of how frazzled I am with car troubles. I trust them to give me an honest quote and then discuss with them what is necessary and not necessary. Also, they have popsicles. Loaners. Road side assistance. They have customer service down to a pleasant art and even waiting for the service to get done on my car was enjoyable. I would want these people to be my neighbors.

Krista Rushlow

What a terrific experience it was using South Street Auto Care. The employees were friendly and explained the problems with my van very thoroughly. The ability to use a free loaner car made the dreaded process of getting my car fixed as convenient as it could possibly be. I would highly recommend this company to everyone.

P Hud

I had a rough first time here but they fixed everything and turned it from a rough first time to a great first time going there. They made me a lifer i will go there all the time because they do great work and work with you and make sure you do not leave unless you are satisfied and happy with there work. I would and will recommend south street auto to everyone. So if you read this go there you will be 100% satisfy. Thank you south street auto for you awesome work you have a customer for life.

Abigail Lewis

This was my first visit to SSAC and I will definitely be returning in the future. They were extremely friendly and professional when we arrived. I came in to have my breaks checked and an oil change on a Saturday. They called back explaining that my break pads could probably last a while longer and did not need replacing — I respect their honesty and not trying to make an easy buck off of their customers.

Karen Rose

I have been coming to South Street Auto Care for about 10 years. Everyone on staff is friendly and courteous. The service is professional and accurate. The loaner car is a definite plus! I can highly recommend this car care location!

Dan Moellering

These guys are the best. The prices are always more than fare. And when I took my car in to read the error code they were very helpful and didn't charge me anything. Is it odd to say I can't wait for my warranty to be up so that I can take my car here instead of the dealer? I have been taking my cars here for 7 years now. They even figured out an issue I had with my old Jeep that other places couldn't.

Jon Burns

Man what can I say.. Brett is an awesome dude and was extremely accommodating, my poor old Honda CRV was given the death sentance having my timing belt go. But the amazing mechanics saved her! I was also on vacation and they were more than okay with hold onto my car for a few days with no extra costs to say on their lot. Plus the warranty is great! I will recommend them to everyone in the area and will be back to have any future car services done. Thanks again south street! You guys are the best!!!!

Dakota Simon

I got my Volkswagen jetta towed here after it broke down on the road. They were very helpful and honest! They told me to take it to the shop where I had previous work done to see if any parts were under warranty because it was going to be an expensive fix. While they had my car and checked it out, I got a free loaner car. I am about to purchase a 2000 used explorer that needs work done and I am definitely going to come here. Very professional, and always try their best to make customers happy!! Thank You!

Gene Bus

Good experience, appreciated Brian keeping me updated on the work and timing that my brake job would be complete. Only issue was the free rental could have been cleaned for the customer.

Mary Penberthy

Over the last 14 years, North Hill marathon, now South Street auto has provided excellent customer service and care to our family and the many cars we have entrusted to the mechanics and front staff. I can assure you they are trustwothy, honest and highly skilled. I feel like part of their family.

Adam Smart

I've been taking my cars here for years! The folks at South Street are always honest and treat you like family! I recommend South Street to all my friends and family. This is the kind of shop your looking for where you can always trust they will do what is needed and never mislead you. Take my word for it and try them out!

Patrick Rachford

I have been back to South Street Auto care for regular and full service for my cars. They are great at keeping me informed with my vehicle and what is needed for it. They have amazing customer service and would gladly recommend them to anyone.

Hector Carreno

First time ever using this auto repair facility, John was most helpful and very knowledgeable. Very nice facility, clean organized and very professional. Looks like i finally found a new shop that i feel confident in and trust that i will not be taken to the cleaners! And not to mention loaner cars for longer repair situations! 5 stars all day.

Nolan S

Came in for power steering service, among other things. Even though there was a lot of work done, it was still done in a good window of time. Very friendly service and they treat you like a human being, rather than a number. Will always recommend in the Rochester area.

Shahin hyder

Thank you to Karly and team at SSAC! My Audi A4 is running beautifully and also the cheapest quote I got from around the area for an Alternator replacement( almost $300 cheaper than any other shops quote me). You have definitely earned my business! Thanks again for being fair.

Francie Goins

When my car started making weird and unusual noises while I was driving, I needed to stop by a place quick. All it took was one call and I was told to come over, they would take a look at it. Karly was very knowledgeable and friendly, even let me bring my dog inside while I was waiting for them to check my car. I am so glad I stopped by at this shop, others might have told me to bring my dog home first. After the inspection, Karly did not only have the answer for the noises, but she also had some very helpful tips for general maintenance. Thank you so much, SSAC for the exceptional service and help and for explaining all details very patiently to this before very uninformed car owner. I appreciate you and your time very much!

Gregory Priehs

I took my car to two other shops trying to get rid of a noise, and spent $1600 on suspension repairs. Went back because the noise was not gone, and they told me i needed a knuckle for over $1000. South Street Auto Care gave me a free loaner car, had my car ready in one day, and replaced a bushing for $275. The noise is gone and my car is running great again. Thank you South Street Auto Care!

Wallace Garneau

South Side Auto is awesome. Not only are they a reputable company that goes out of its way to do right by their customers, but they even gave me a loaner car for free while they repaired my car. South Side Auto has earned my business.

Rich

Went there for a starting problem. Wanted to charge me for just looking at it. They will not investigate anything or give you any estimates without getting you obligated for an inspection fee, which of course is credited to any repair work you have done. The prices are high, but that's Rochester today. Not like when Bill used to run it as North Hill. He would talk to you about issues and possible outcomes without charging for it like an attorney would. They've modernized and upscaled their approach since it was North Hill and I'm sure that makes all the soccer moms happy. For my money I'll head out to Romeo for my car repairs.

Nick Kroppe

South Street Auto took complete care of my 99' Mustang GT and went above and beyond what I expected! Karly did a great job of keeping me updated on the progress and informed of what was going on. They have earned a life long customer, as I completely trust their team with any of my vehicles. Thanks again, Karly! Fantastic job!

Sabrina B

They helped me with an engine light issue. It took three times but they fixed it the last time for free being the previous two times in didn’t take care of the problem. Free loaner car and super people to deal with. I feel that they really have integrity.

Larry Allen

I am enormously impressed and pleased with the service at SSAC. After having my brakes done in the spring, there had been an intermittent and annoying "chirping" sound coming from the left rear brake. Since it was intermittent it naturally would not present itself to the technician over the course of a couple of trips into the shop. I took the tech with me n a test drive and was able to distinguish it and made what he believed to be a suitable fix, but much to his dismay I was back the next day. Under warranty they completely went above and beyond what I would have guessed, and I am certain that they nailed it. I am impressed with their perseverance and true faith to make the customer happy. Well done indeed!

Volk Volk

In 2004 I started driving, I had gone to many Auto Care places that had a reputation for care. But each time I entered them I felt like there was something wrong. Sure the people would greet me and help but there was a underlining feeling that I was being taken advantage of, cause of my lack of knowledge when it come to Auto Care. So do to the bad and negative feelings I bounced around trying to find a Auto Care place that I felt welcomed as a person and not as how much I could donate to the cause. In 2007 I walked through the doors at South Street Auto and have never left. They instently greeted me with a smile and a handshake. A old fashioned way to greet but it's 10x more powerful then just a half smile. And I have been greeted that way from everyone of the South Street Auto family. From the time I walked in to the time I left I was treated with nothing but respect. I didn't feel threatened or like I was being taken advantage of. They understood that I was not the richest customer and that I could only pay for so much. But that has never been an issue with them. They care more for the well-being of my car and myself. My car is a 2005 Pontiac Sunfire that should have died several years ago. But do to the experience and professionalism that South Street offers to every single customer, it has lasted passed it's 100,000mile mark and is still going strong. They treat each issue and keep me updated on my cars status. Making 110% sure it's up to date and safe to drive. I have a part time job where I make vary little money after bills are paid. So I have to be vary strict on what I can spend. South Street Auto has never in the 10+ years made me feel like I couldn't afford the work that was needed on my car. They have worked with me to make it affordable without compromising safety standards. And in the greed filled world we live in today it is vary refreshing to go to a place like South Street and not feel judged cause of my wallet size. I will and have recommended South Street to my family and friends and even strangers I have spoken with from time to time. You will enter they're doors sceptical but will leave as family. And will be considered family from that day forward no matter how long till your next visit. I thank every single one of the South Street Auto family every day. And will always be a loyal customer. So again thank you!!!! And see you all next time. Daniel, AKA *** Pontiac.

Deirdre Ryan

Starting off Rob provided kind service over the phone. Upon arriving Drake assisted me from beginning to end providing me with information and the best options. The environment was very professional yet laid back and inviting. I even got a piece of cake! This was my first time here. If I ever need service again I know where I'm going. Highly recommend.

James Eric Knight

Best shop I've ever worked with by far. Great staff front and back. They aren't satisfied until you're satisfied and they'll back it up. Huge plus that they have loaner cars. Highly recommend. I won't go anywhere else.

Kirk D

I thought the guys at South Street Auto Care were very friendly. Kept me up to date on what was going on with my car and even followed up with me a week later to make sure all things were good with the fixes they had done. Top notch customer service.

Bruce

I brought my 2007 Prius in for a check engine light, that great non-specific signal something is wrong, but you have to take your car to a repair shop to find out exactly what's wrong. Diagnosis indicated it was a bad thermostat, a $30 part. I was aghast to discover it was going to cost over $600 to repair and two days. I needed a good explanation as to why a $30 part cost over $600 to repair. I called for a full explanation and Brian was very patient with my questions and in the end made me feel a little better as to why it cost $600 to replace a thermostat, including diagnostics and updating of software on the vehicle."

Mackenzie Hill

Oh man. I'm not sure if the friendly customer service or the flawless mechanical service is my favorite! These guys never fail to put a smile on my face the moment I walk in the door and, even better, they give it to me straight. They get to the point, offer a great price and execute their work efficiently - all with the promise of great conversations in the lobby haha I'll be coming back for years to come for all of my car problems and/or maintenance small or large

Thomas Wright

It has to be tough running an auto shop. No one wants to visit other than perhaps for an oil change, and most of the time a potentially expensive repair produces no noticeable difference in drivability. Not to say it's not needed, the repair may prevent a breakdown, or worse. So you get it done, regretfully. The team at South Street deals well with this process, explaining the repairs indicated and helping understand the criticality and options to make an informed decision. They then perform the work competently with updates on the progress, at a fair price, and stand behind the quality of their work.

MP H

First time appointment to South Street back in October 2017 (slow to review, sorry). Car was brought in, and a reasonably suitable loaner was provided, which went smoothly and worked well enough (had three car seats which just managed to fit). Had the loaner for two days while car was repaired. Suspected transmission problem noise turned out to be a loose heat shield; turn signal problem was not identified, but that's just Murphy's Law applied to cars when they're in the shop. The shield fix was reasonably priced (esp. considering loaner). Overall, the fix seemed to work; albeit with intermittent noise after long journeys, otherwise all good. Maybe give 4.5/5.0 star because the noise wasn't entirely eliminated, but that may just be due to car age, etc. I plan to go back there because the first fix went well enough and the service was good.

Lauren

My dad has used this auto shop for many years and they seem trustworthy, but it took way longer to get my car back than they said and my husband felt that maybe they just didn't order the parts when they said they did, but they did give me a loner car for the time. I missed my car a lot though. Don't expect the loner car to be clean.

Philip K

Honest repair shop. I truly believe they have my best interest at hand. I've come in with multiple cars with varying issues and always was treated fairly and honestly. Their service is great and their prices are competitive.

Michael Puppan

Got me in quick and very friendly gents in the waiting room. Cost was much cheaper than the dealerships and would go again! They even were curious on why I was getting some of the work done. Planned on keeping the car until it dies is why. Thanks again!"

Laura Oliveto

I consider myself blessed to have found South Street Auto Care. These folks seriously know their stuff and they keep my car running so well. But what's better than all that is the fact that they are truly honest. I've been "taken" by so many mechanics in my lifetime ... it's really awesome to find South Street Auto, right in my backyard.

Rachel Smith

So helpful and went out of their way to work around my schedule. Even got my car in a little early so I wouldn’t have to arrange a ride! Love their friendliness as well as quality work done on the car! Highly reccomend!

Jonas Warnke

They did a great job on my clutch job, but they were overpriced for the work done. They did give me a free loaner car while mine was in the shop. They put 80 miles on my car, which seems excessive.

Josh Martin

Absolutely the best. Prices are great, service was relatively fast, and the guys working were personable and knowledgeable. I was very glad they noticed I needed a tire rotation and suggested it to me. I forgot that I was overdue. I will be going here from now on. Also, it is way nicer inside than I would have expected from an autop shop.

Tammie Scott

Great place to take your car for service. Staff is very friendly and honest. They keep you informed every step of the way. Will not be taking my car anywhere else in the future! The free loaner car is a plus!

Meech Hoodance

We brought our car in to have the A/C system checked out. I felt comfortable as a female customer here (some auto repair shops can be intimidating) and appreciated the detailed explanation of the problem from Brett. Highly recommended.

Fred Pape

This was my first experience with South Street Auto Care. Karly and the team did a fantastic job proactively communicating throughout the time our vehicle was being repaired. I would recommend South Street to any friend or family member!

Sarah Zimmermann

EXCELLENT with customer service AND repairs. The ONLY place I'll let touch my vehicles. They consistently go above and beyond to do a flawless job. Free loaner cars too so you're not stuck without a vehicle! Literally the perfect repair shop. Do yourself a favor and never go anywhere else!!!!

Donna Love

Fast, friendly, and throrough service! South Street is our dependable auto repair place. Plus I saved some money with a coupon!

Xhuljana Pepaj

I love my auto care service. These guys are always on top of it and know what they’re doing. My dad has been coming here for years and loves them too! They’re the only people I trust with my car honestly. P.s great customer service! 😊 …

Dani

Another excellent experience with the South Street mechanics and staff. One simply cannot beat their attentive customer service, fair pricing and quality repairs. I am back to driving my car with a smile.

Lain Angel

Very nice staff. They're really on top of things. a little hidden behind downtown so you might not see them at first but worth going in and looking at. they also have free rental cars which is a real lifesaver. That's why they are my number one and will stay my number one. The only reason they have four stars instead of five is because they are a bit limited. I've had several occasions where they've told me that they just can't do that type of repair. They don't have the type of employees to fix a lot of stuff. I also noticed a few times that when they are trying to order a part, they more or less just go with whatever they find First on Amazon rather than having their own connections or digging deeper to get you the best price. UPDATE: in response to their response, I have always appreciated their services. The incident with Amazon was it several years ago. It was when they were smaller and before the remodel and when nobody had ever heard of them. I'm pretty sure they didn't have a sign out. They did however order from Amazon. I know because I needed a part and I was questioning the price of it. The employee turn to the computer screen to show it to me and I was shocked that they were ordering from Amazon. I questioned the employee asking why they didn't have connections or other stores sending to them or something like that. It was explained to me because they were too new and too small. I'm sure times have changed in the years on that particular aspect I do not appreciate being called a liar. Thank you.

Arthur Even

I have been a customer of South Street Auto Care (formerly North Hill Marathon) since moving to Rochester in 1973. The primary reason for my allegiance is that I trust them. They are honest, their care is excellent and their prices are reasonable. Thanks Robert, et al.

Steve Burk

Great local shop! Always go local if you can, money goes to those in the community! Great service at great prices and free loaner cards. Top notch repair shop!

Laura Oliveto

I can't stress enough the importance of the honesty and integrity you can expect from South Street Auto Care. Time and time again, when another mechanic would have charged for unnecessary repairs, these guys give you the real diagnosis and charge appropriately. A rarity and a breath of fresh air.

V J

Carly is always helpful. The loaner cars are awesome to have the option. Prices are fair and they have always been honest whether or not I choose to do the repair there or myself (about 50/50).

Cole Swensen

This shop has a great staff. They are funny, helpful, friendly, and honest! They are my go-to for auto repair. They'll do an inspection of the problem you took your car in for, and if you want it repaired, the cost of the inspection rolls over to cover some of the repair!

Janet Raymond

What AMAZING service!! I showed up today without an appointment because I was having trouble with my battery and needed it taken care of as soon as possible. I was dismayed when I arrived because the parking lot was jammed and I thought there was no way they would be able to fit me in. Fortunately Kirk, the owner, was in the lot, and after I explained my situation to him he confirmed that they were very busy, but he would test my battery to see if that was the issue. Long story short, he put a new battery in my minivan while the van sat in the lot and my young daughter and I sat in the van. I was on my way again in less than an hour. I noticed their slogan on their sign when I arrived: "Peace of mind." That's what Kirk gave me today. Thank you!!!

James

My first time. The best customer service I have ever experienced at a garage. If you live local, this should be your #1 go-to place for auto repairs. We drove 45 min to come here and it was completely worth it.

Harold Commerson

The experience with South St. Auto Care is a good one. I have been doing business with them for many years and have had many good experiences. I highly recommend them to take care of any vehicle I own. Wonderful people. Hal Commerson

Susan DeMeglio

South Street Auto crew were able to service my car promptly and thoroughly. Repairs were explained before completed so there were no surprises. Their expertise and professionalism are much appreciated.

Maureen Bringhurst

As always, South Street Auto provided great service, explained everything and kept us updated. Best shop around!

Daniel Badiu

I took the car for engine compression and leak test for a diagnostic of engine oil consumption. The quotation was $50 for compression test and $50 for leak test that was very reasonable. I called and the mechanic told me it doesn't make any sense to do the compression test as the oil in the cylinders will seal enough to get a good compression. I appreciate the honesty saving me some money on tests that would not help.Later I got a call from South Street Auto Care. I learned that the initial quotation for the compression and leak test was wrong and the real cost is $200. I decided not to have the test done.

Brandon Johnson

They did everything they could to get my car back up to safety standards (a very old car). They kept in mind that I would not want the car much longer, and took the time to get the price down to the best it could be. Sweet, caring, and honest people!

Karen R

South Street Auto Care is run the way all businesses should be run. Taking care of the customer for a fair price, courteously and in a timely manner. I will highly recommend them.

Stacey Goins

I really appreciate the employees here. They always explain everything that’s going on with my car currently and simple things that I can do to keep my car running smoothly. I never feel pressured for “extra” services. This place is the best!

Joanna Vanraaphorst

We have taken our cars to this fine shop for over 25 years. We have experienced only the BEST in customer service from these folks. They are honest, fair, friendly and understanding and I would recommend them to anyone!

Ap Gavin

They did a good job on my car. Keeping me in the loop of what was happening was another thing. Updating my software and doing my struts should not have taken two days but my car works so I guess all is well that ends well.

Nina Vlasov

Did you know that in our neighborhood there is a kind, quick, knowledgeable and efficient staff just waiting to serve your automobile needs? Yes I am a long time customer and highly recommend this place. Being service oriented I am very impressed with customer relations at this establishment

Jalbir Singh

Great customer service! I dropped off my car to make sure it was good to go for a long road trip. They gave me honest feedback with no upselling. Highly recommended.

B. David Grice

I have a 2000 Escalade that I have driven for over 145,000 miles and never had to change out the low beam HID bulb...when it burned out last week I thought I could easily replace the $12 bulb..NOT! Rusted bolts made it impossible to follow the owner's manual, and after going to several local repair shops, it looked like I would have to get ripped off by a dealership who would want to replace the entire assembly at a cost of $200. Luckily, I remembered North Hill that has been down under the bridge south of downtown Rochester since the Pilgrims landed on Plymouth Rock...I drove there in desperation just before closing with my disabled wife in the front seat sitting on a pillow. They had me drive inside, where I realized they had a state of the art 15 bay facility and lots of skilled techs and equipment. 30 minutes later, for only $25 service charge, I was on my way after they figured out how to replace it without having to do anything major, just disconnect my battery and horn, and wiggle around with the experience of many years. This old Escalade has found a home at last!

R. M.

They have really modernized car care. You can expect superior service and the sense that these folks will go out of their way to make it so. And yes, it does make fixing your car a little less painful!

Sharron Porter

I can not say enough good things about South Street! They are so accommodating and helpful. This is the only place that I go to get my car fixed because their prices are so reasonable and the service is so extraordinary.

Snowy Donahue

Great service. They care. They cared for my car like it was their own. They were genuinely concerned about my issues and went above and beyond to find the problem. This is my new go to place. Can't say enough.

Jason Burcham

Great place to take your car for service. They are open and honest with what is needed. They are friendly and the free loaner car is a great bonus should you need to leave your car there for a few days.

Adriana Costin

Not only friendly, but also professional and knowledgeable. Just by knowing the weak points of a car make, they spoke to me about their experience with cars, interest in keeping up to date and honesty. Thank you, Karly! Thank you, team!

Julie Lang

My Family has been coming to South Street Auto Care for over 25 years. They are the best, have given referrals to other friends & family. Great People & Place!!

Julia LeBrell

Great, thoughtful staff who take time to go over how and why and what needs repaired. As someone who regularly feels overwhelmed by car repairs, I appreciate their honestly and approachability. Also, ask for Karly!

Shankar R Menon

I would totally recommend this place for all your car repairs. I got to know this place from one of my friend, took my car for an inspection. They are professional to the core, do not overcharge you and give you the right advice for the service you need. Totally recommend this place.

Carolyn Priebe

South Street Auto Care is great! They took care of my Prius and were very courteous. They also have a great holiday fashion sense!

Brandi Heilig

I'm super happy with the service I received both times I've had to have service work done on my car. These guys are super friendly, efficient and the loaner car is what seals the deal!!

Michael A Crumb

The folks at South Street Auto Care in Rochester Michigan are friendly and helpful. The little things like dirt cheap oil change or a loaner when your car takes longer than expected keep me coming back.

John Walker

Car was riding very rough. Took to dealership and their recommendation didn’t seem right and was expensive. Took it to south street and diagnosed completely different issues. Car rides like brand new and couldn’t be happier.

Mustang Jamie Rieves

I had repairs done at South Street 2 weeks ago. They include a roadside assistance for 1 year with your repairs. The alternator went out this week and we used the roadside assistance to tow the car back to them. They had it done the next day. Now its back on the road again.

Starlette Merkson

This was a stress free experience from beginning to end. The people are so nice and made me feel like my car was safe in their hands! Keep up the great work!

Joe Iacobelli

"South Street Auto Care was highly recommended by a couple of friends so I gave them a first try! The customer service from everyone was exceptional and an immediate trust regarding their fairness developed. Thanks!"

Michael Wayne

Good people, I like that they provide loaner cars. They charge a little more than some places but when I get my cars back, they actually fix the problems. Highly recommended.

Erica Jones

Everyone there was so caring when it came to a expensive repair. super fast and the free loaner really helped a lot. I will take all my vehicles there to be serviced.

James Quinn

I recently moved to Rochester and South Street Auto came highly recommended. I was very impressed with the quality of the service on my first visit and plan to continue with South Street Auto.

Dominica Grace

Had some squeaking in our brakes and they diagnosed and solved the problem in a day! Had repairs done here before on our other car and had great service then too!

Sammy Vigna

I would like to thank these guys for there great service, I bring my BMW and Jeep to them whenever needed and they are always accommodating and go the extra mile. I would recommend to anybody. Great people and great service. Thanks guys!

Julie Verne

Everyone was very knowledgeable and friendly. They had a loaner car so you’re not without a car. And they call you every step of the way to notify you of what needs to be worked. What more could you ask for?

Michael Smith

Great service at fair prices. Everyone we have worked with is friendly. They kept us informed during more complex repairs. Highly recommend.

Todd Frerichs

This repair shop is first class. Brett is very knowledgable. They have good prices and are very upfront with all costs. And they have loaner cars.

Christina Rossi

Great customer service. Brian was awesome with diagnosing and letting us know what was going on with the car. And also got it fixed quick!

Kalyan Vengala

Great customer service. They guys know what they are doing. Talented staff. I think they are a little pricey compared to other companies but the perks and service you get can sometimes offset the money factor.

Shirley Yu

Very friendly staff and great service. It is my first time to come here to get oil changed. The price is good and the work is done quickly.

Michael McIntosh

Hands down, our favorite place to take our vehicles. We moved from Rochester to Lake Orion and still make the commute for the great experience. So honest and friendly!

Giulia Wagner

I definitely recommend South Street Auto Care. The staff is very friendly and extremely knowledgeable. John is especially helpful! I don't trust anyone else with my vehicles!

Brian Badalucco

Friendly, professional, honest and reasonable prices. A combination that makes for the perfect auto repair shop.

Linda Jeffries

"5 Stars is not enough for the excellent customer service. They went over the top for checking out my car and explaining the repairs needed. I will always take my car there for service. Everyone should check out this auto shop. Thank you for your excellent service."

Maria Elena Dionisio

Welcoming atmosphere. The staff are friendly and knowledgeable. They've worked on my minivan a few times now. I trust them completely.

Derrick Lawrence

"They do a great job helping their customers out and making them feel like they are welcomed anytime to bring their car. They try to go above and beyond! Highly recommend their services!"

Todd Kuehnl

Great Service and Prices. Just had a very large repair project completed with South Street Auto and was very happy with my experience.

Shelley Wright

As always the people at South Street took the time to really figure out what was happening with my car and fix it correctly. They kept me informed through the process and worked hard to get me back my car quickly! THANK YOU!

Nicolas Donders

These guys are great. The free loaner car really helps, and the workers are dependable and honest. They also really appreciate free food. ;)

Roberto Rivera

South Street Auto is the only place I'll take my car because they are always upfront and know what they are doing when I leave I'm not wondering if they fixed the problem, I know they fixed the problem

Steven Folsom

The service advisor went above and beyond to locate an appropriate substitute for a discontinued suspension adjustment cam bolt.

Lorelei DiGuglielmo

These guys are AWESOME! Facility is spotless. The staff is knowledge and welcoming. I even booked my appointment on line-big plus for me!!!

Michele Fleming

Fast, friendly service. Fair prices. Very convenient hours. Loaner car enabled me to be at home while the work was done. Big plus.

Ashley Chard

Always receive amazing customer service. Friendly, HONEST and quick. I truly wouldn't trust anyone else with my car! Thanks, guys!

nichole merglewski

Fast friendly service, reasonable prices and a clean waiting room. Only 3 of the many other reasons I will only have my cars serviced at South Street Auto Care.

Rafal c

great costumer care, and my oil change was fast, for sure I will bring my another car to do oil change , thanks guys . the best part is you can play golf in there 😎😎 …

Murali Chandrasekhar

Professional job and communicated well. Provided detailed information about the issue as well as possible solutions, helped me make my decision easily. I will definetly reccomend and I expect to go back for any future needs.

Peter Lewyckyj

Outstanding experience for an auto care service provider. Great business model. Highly recommend!

Michael Scott

Great customer service. I was very satisfied with the work done on my vehicle. I highly recommend them!

Patrick Reyes

The crew at South Street are super friendly and always put their customers first. Prices are very fair and they do quality work.

Vikram Muralikrishnan

Very friendly guys, really honest with what they're doing and the costs. Helpful when it comes to loaner car arrangements.

Allison Saunders

I love this shop! Super friendly atmosphere. The workers are nice and trustworthy. The space is clean and comfortable. I always have a positive experience.

Linda Koon

I am very pleased to have SOUTH STREET AUTO SERVICE as my "go to" auto service option! Truly - this is a GREAT business - check'em out!! L.Koon

Don Booth

There is not many independent auto care for foreign cars in Rochester. They have the technology and training needed for modern computerized cars like BMW, Audi, Land Rover, Volvo and etc.

William Benton

Work was done well, quickly and at a reasonable price. Always friendly and courteous. The coffee is so-so ;-)

Susan Metz

I have been a customer for over 20 years. They are always honest, they do great work, and they treat you with respect. I recommend them all the time. .

Donna Stache

Consistently great service. Friendly. Courteous. Professional. Knowledgeable. Mindful of my time and money. Simply the best.

Judy Privasky

What a great place for customer service and knowledgeable service reps. I have been coming here for years and have always had the best service. Top notch facility and loaners available!

Sheree Tarockoff

- "Great customer service. Friendly, thoughtful, knowledgeable & honest representatives. Thank you for alerting me to some warranty issues that needed immediate attention."

Kimberly Lindsey

I love this place. Loaner cars are a lifesaver and this is a great place you can really trust. Great communication and great pricing.

Gregg Corey

Best group of people I've worked with in a long time

anthony reed

This is an awesome business. They do things the right way. I'm happy I gave them a try. Check 'em out, you won't be disappointed.

Christine Streidl

Great place to get your car repaired. Friendly, fast and fair service!! Nice clean lobby.

Miles Alters

Honest place. They let you know every issue found but will tell you the order of importance. They aren’t money hungry - they care more about helping.

jonay nay

Just a heads up they offer a discount for people who rate them 5 stars on google, so their rating is skewed. It's a good shop that's a little on the expensive side.

Ponciano Machado

Great staff! Have always been treated like family. Prices are very reasonable. Have always been happy with service and repairs.

Jerome Walton

South street auto care did great work on my car, everyone there was very helpful during the process.

Allison Davis

We appreciated their honesty and quick turnaround time repairing our truck. We will be back!

John

This is my first time here and the service was excellent from start to finish and was very informative on current status will be back for any needed future repairs.

Dan Eastman

Very happy with the service, and the quick turn around. Friendly staff that kept me up to date on the status. I would highly recommend them!

Paul Pulte

The Best mechanics in Rochester. Don't look to anyone else. I am a loyal client since 2012.

daniel gladwell

honest,knowledgeable,trustworthy. hightly recommend south street auto care to anyone. will be back for any auto issues

Hiteshraj Singh Bhadoria

Good places for your car services. I gave my car from brake pad change and I got the car back the next day.

Bob Mele

excellent service, we will plan on returning for many years to come.

Pete Darr

Great service and excellent prices.

samantha johnstone

They really take care of you even if its just an oil change. But, they really do so much more

biancavidican

Prompt and friendly service. Teams good advice and makes time to answer questions. Would recommend to anyone looking for reliable service.

George Edellstein

Fun group of people, prompt, professional, honest, and upfront. Will never trust my car to anyone else!

John Bommarito

Always do the best work at a fair price! I won’t take my car anywhere else.

Grant Vander Laan

Friendly service and they can provide a free car to use while yours is getting fixed

Ossie Lindsey

It’s nice to be able to take your car to a place where the service is trustworthy and friendly.

Steven Brennan

Very honest and trustworthy shop. A great team that is very easy to work with.

Raquel Heredia

Amazing customer service and respect to diversity.... great experience, my car runs great🤗!! Thanks SEAC!!!! …

Bobby

I received great service and would highly recommend South Street Auto Care!!!

Grace Parkes

I was very satisfied with the service. It was completed in a timely manner and staff was knowledgeable and courteous .

Luis Zapien

Good service but in my experience a bit expensive for standard service. I expected great attention to detail but they forgot to clear the service light indicator.

alex litrichin

Have done a great job for me on my 2012 Avalon. Thanks for the great service."

yj wang

Loaner car service is very convenient. Repair is professional but kind of pricy though ..

Craig Blough

"Kept me updated on what they were doing, when parts were in hand and what the next step was. Very friendly, talked to me like a person, not like the next one in line."

Mary Hinderliter

Very friendky experienced accomodating

Michael Sharkey

Great service! Super friendly staff and excellent communication. I would use SSAC again for sure!

Victor Gonzales

Victor Gonzales Always impressed with the quality of service and work done on my vehicle. Thanks

Dennis

First time in for service. Timely, courteous, good price, and prompt delivery. No reason not to return.

Stephen Loftus

The problem with my car was quickly dealt with and for a good price.

Ed Leiss

They couldn't do the cooling system flush while I waited, so they called uber to give me a ride home.

Colleen Weller

Always greeted with smile, the service reps are extremely knowledgeable and patient, and the service is top notch.

Daniel Andrews

Good experience, competent, competitive. Free loaner! Highly recommended.

LN Srivatchan

Had a very positive experience. No hidden fees - just honest service.

Jetse Lenting

The service here really is excellent. The folks here are friendly and easy to trust

Clint Cross

Have taken great care of both of our vehicles.

CJ Simmons

Great place great people. Complementary road side assistance for year just for visiting.

Shelbi Cornwall

Fun, friendly guys up front and very high quality of work. I will definitely be back.

Nichelle Barbee

Fair and honest pricing with a friendly staff & clean facilities.

Sarah Grenier

Always fantastic service, will never go anywhere else!!! Thanks South Street!!

Amy Reno

"Thank you for taking such good care of me and my Jeep!!!"

Nathan Drechsel

South Street always does a great job, and this time was no exception.

Megan Speese

Love South Street as always! Staff is quick and very friendly

Helen Hoffmann

Great service will definitely be back and recommend them to anybody.

Greg Knoff

Friendly, helpful, professional information and service. A good experience every time.

brian taylor

Great pricing and even better customer service. Definitely recommended!

Melaina Jaeger

Very clean and the staff is highly professional. strongly recommend!

Sean Mulcahy

Great customer service, would definitely go back.

Amy Wendt

"Awesome, can't say enough good things, highly recommend."

Sakis Pechlivanidis

I have been coming here for years and always had good service

carol zale

Very professional and friendly. I have always had great results.

David Wareck

- Fast to look at my issue, fast to fix it, at a very fair price!!

Martin Agosta

They always have what I need

John Christopher

"First time here and was very pleased with all phases of the experience."

Eleanor King

Awesome service! Actually the best I’ve experienced.

Earl Crump II

Awesome service. Love the prices and the warranty!

Luke Newman

My go to spot

Vincent Saunders

A auto repair shop that is knowledgable And LIKE costumers asking questions.

steve fehlinger

Quality work, parts and they keep you informed.

michelle wood

Was very helpful and friendly. Superior customer service!!

Mel Butcher

Logan went over and above keeping me on the road.

Michelle Saunders

Great trustworthy staff!! Very polite and helpful.

潘禹明

It is a good place to repair my car

Martin Tomrell

Great people they do great work and they help people

Stanley Stachelski

Always quality work. Great friendly staff

Jason Miller

Great service! Great staff! Highly recommend!

jayme allan

Great customer service! Great total experience!

Loren Siffring

Best service we have ever had anywhere

samantha constante

Best service ever! Definitely recommend.

Sharleen Mccann

Always courteous and excellent work everytime!

Tom Staley

Great service and free loaners.

Amber Oliverelowsky

Always helpful and work is done quickly!

Caryn Wickens

Extremely friendly and prompt service!

peggy vysniauskas

Service was not clear. Stff was very nice

Zhengqi Liu

Nice and friendly patient service!

Fiona Chan

Staffs are exceptionally nice and knowledgeable.

Ari McEntire

Good service & quick loaner car

Corben VanLoosbroek

Great service, fast and inexpensive.

Gergely Horváth

Helpful and polite staff. Excellent service.

Addison Porter

The Customer service is amazing!

Bruce Gaines

South Hill Autocare is top notch! The team is friendly, honest and knowledgeable. This a true reflection of the owner. I have been going there for several years to service both my domestic and European cars. I can count on getting a fair estimate before the work is started. The waiting area as well as the restroom are very clean. The free loaner program is a great perk! Thanks for setting a high standard for client satisfaction!

Josh Mur

Great communication with these guys!!

Rich Ard

Good service good prices

Robin Swift

Professional, accommodating, great service!

Karen Pickett

Excellent

Dinesh Patel

Excellent and timely service.

Chris Parker

good service. reliable

Lynn C

Great service!

Carrie H

Fantastic service!

Jena Howey

They are the best

Kirk Richardson

Highly recommended

Beata Czekaj

Great job.

Arjun Musham

Reliable and respectful

erica capsocolis

Amazing staff

Pradheep Velusamy

Exceptional service

Eugene Pennington

Excellent!

Erin Pruitt

Great Place !!!

Adam Read

Great place

Josh Beauvais

Todd at South Street was great to work with. Very honest and communication was great

Brett Harrison

Tim Z

David White

Amanda Becerra

Myles Harper

Paul Yu

Eddie Vaughan

Luda T

Christina Gamet

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