Reviews of Penske Honda Service and Parts. (Auto Repair Shop) in Indianapolis (Indiana).

Penske Honda Service and Parts

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389 Comments

Auto repair shop

Car repair and maintenance service

4140 E 96th St, Indianapolis, IN 46240, United States

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Information of Penske Honda Service and Parts, Auto repair shop in Indianapolis (Indiana)

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Reviews of Penske Honda Service and Parts

Nancy Jo Gemmer

I went to Honda due to a maintenance minder B125. I have a 2013 Civic with 107,896 miles on it. Clark Haywood was my service advisor. He checked my history at Honda and I confirmed that I had already received the 5 service. So, he made sure that I received the B12. He gave me an accurate time estimate for my wait at Honda. He explained clearly both before and after my car was serviced what was to be done and the results. He asked me if I had questions. I always do. He was patient, polite, and personable. I trust him and respect his knowledge and advice. What more can I say??? I have a long history with Penske Honda, and he reminds me of the friendly and attentive sales and service people from the ‘old service place’. I would highly recommend Clark to provide advice to family and friends. He gets an A+ from me!!!

Michelle Allen

They were wonderful. My repair person was polite and their shuttle took me to work! I was able to receive emailed documents regarding my Pilot and it made the entire process super easy. They will definitely be my service provider from now on!

Shengnan Lou

The technician was able to find the cause of the loud voice from the front of my vehicle - wheel bearing - and fixed that along with replacing the battery of my vehicle. The noise just disappeared after the repair and I feel very happy about it! The most worthy 400 bucks I ever spent! Thank you! I also was able to use the Costco Auto Program there - thanks Chris for being willing to reopen the invoice and got the discount applied for me! Also, they have an incredible customer lounge - spacious, super clean, great coffee. The shuttle service lady, Angela, is also a nice addition to my five-star review!

Seven Corners Marketing

I took my car in for the 100K mile maintenance after another dealership was unable to complete the work for some unknown reason. Penske Honda did the work as requested, at the price they quoted. I've used them several times and always appreciate the honest advice they give. If they bring unexpected repairs to my attention, I ask for their recommendations - how necessary is it, does it have to be completed now or can it be delayed, how long can it safely be delayed - and their recommendations always seem in my best interest. Their prices may be more than at some other garages, but the reliability and trust I find with them is worth it.

decritter11

Repair was for a manufacturer recall. I made an appointment and took the car in on time. The service advisor estimated two hours. He found two additional recalls and those were completed as well. Car was ready at promised time. Staff very professional and courteous. Dealership very clean and comfortable waiting area. I highly recommend this dealer for both sales and service.

Joanne Johnson

Fast service plus I was surprised to get a prorated price on my battery. Granted it was only 4 years old but I don’t know if I would have gotten it anywhere else. You guys have been first rate since your Dan Young days. Been a happy customer since 1996!

Erica Cavanaugh

Service team was very much on my side of what services I wanted that day. Nothing was forced or pushed upon. I brought my book and sat in the nice and quiet waiting while my service was done. My service was completed in quicker time that verbally stated which made an even happier customer! Pricing was very comparable and even better than most local competition. Will continue to come here for all of my future services!

Michael Thomas

Took the car right away and was done in less than an hour. Service rep was friendly, courteous and knowledgeable. He let me know what the cost would be before the work started. Like all dealerships it was a little pricey but you know the work was done right. Also performed a "multi-point inspection".

Decelia Tucker

Penske serviced my Accord with oil change, alignment, transmission fluid replacement and tire rotation. Online appointment was convenient and service wait time was not multiple hours long to my surprise. My revive attendant Angel discussed completed job and explained service rendered professionally and with a smile. Pleased with overall experience and comfortable facilities.

Jim G

Stopped by last Friday without an appointment for an oil change. Toby G was my service advisor. He did a great job getting me in and out quickly. He also brought to my attention some other service items that needed updating and I was able to get the work done at the same time without having to re-schedule at a later date. He also provided me was a coupon that saved $30 off the repair cost. The customer lounge is vey clean and comfortable. Great Wifi service. They also served a nice selection of gourmet coffees and snacks. It was a nice place to chill and watch a movie while the car was being serviced.

Melody Haddix

From the moment I pulled into the Penske Honda service department, I was impressed at how easy it was to get signed in and waited on. All from my vehicle! I then was directed to a comfortable lounge to wait in , with an optional shuttle service to take me up to ten miles away to job, home, etc. The actual repair took less time than estimated, and I also received a courtesy check on my vehicle that I didn't even expect. The service personnel checked my tires and reset the TPMS. Very courteous throughout the whole process! Thank you Penske Honda!

Puna

The staff at Penske Honda were ready to assist, as, I came in without an appointment. They were very clear in describing the problems, their solutions, my options... They also gave me a quick estimate on a very small 1/2 inch scratch... that repair amount was shocking however... Nothing major, 600.00 repair... I opted out. The staff were very courteous, friendly, helpful.

TheFirefighter408

I’m usually very happy with my service here. However on this occasion they forgot to reattach my skid plate under the oil filter and it’s began dragging the road while on the highway. They were very apologetic and gave me the missing fasteners and offered to fix it on the spot but I did not have the time to wait. All in all I still feel comfortable talking my car here for service. Accidents happen.

Rabin Pandey

Dropping of car was easy. Best thing was the shuttle service. They dropped me at my home then pick me again once the servicing was finished. They will let you know about the cost associated with repair before hand and handle everything professionally.

Khashayar Tonekaboni

The techs are knowledgable and friendly, as always. However, my tires have been losing air randomly for the last six months with an increasing rate. The tech suggested a "dunk" test, which makes sense. But no other information was available. I drove the car over 100 miles since the service, and there has been no tire pressure issue, which is rather remarkable, given the recent history. Here's hoping. Thanks Penske.

Bianca Gerena

My service provider went above and beyond to make sure I got everything done. I originally came in for just a tire rotation and oil change. My device rep took care of me and completed additional services that I was going to return to complete at a later date. I appreciate him taking the time to make sure that I received the best service possible and took time my personal time into consideration. Thank you!

Leo Turchyn

Very professional. Pulled up and explained that they would check why warning lights were on and then give me options. I waited in a nice waiting room. They called me after a bit and explained problem, cost, and how long it would take. Then they fixed it and price was what they said and reasonable. Very professional.

Lauren Taylor

The service advisor Nick is awesome! He is upfront and honest about what is important/ needed and not at each visit. Always explains things before and after the work is done. Thanks Nick!

Jane Clubine

I was greeted right away and within a minute my service advisor was taking my information. The wait was communicated as 1 hour/15-30 minutes and it took just less then that. To be expected more when busy. My service advisor was very nice and even helped me get the right screen back up in my dashboard when the car was finished. Very pleasant and easy first experience with Honda.

Lois Lawson

Ok - They told me again 1 hour to 1 hour 10 or 15 minutes! 1 hour and 50 minutes later they called my name! I am not patient! Others were also complaining also! Nice and friendly- but they over book! I was driving to the lake and my Yellow light came on again- same day - said something about update something! So don’t know if they forgot to or something else! Very clean - And friendly but takes to long! But is was labor day weekend! Stars are for wait time!

Will Senefeld

Brand new civic came with only a 1/4 charge of freon causing the ac to not work. They had the vehicle back to me within 24 hours and provided me with a loaner. Would recommend.

Julia Muney Moore

Made an appointment and got right in. Very pleasant, got done when they said it would be done, and quick checkout. Super clean too. They used to vacuum and wash the car after an oil change but they don't anymore. I miss that.

Stephen Senesac

I always get great service here. Sure, getting service at the dealer is more expensive but I get the peace of mind of knowing that the job is being done with Honda parts and to the specifications of the manufacturer. I've found the service personnel are also very honest about what work is really necessary versus what isn't and I trust their opinion.

Calvin Stanley

Service advisor Brad Baldini was great to work with. He was able to answer all of my questions and get me into a loaner vehicle while my pilot was being worked on. They went above and beyond what they needed to which I always appreciate. I will be taking my vehicle back to Brad when the time comes.

Nancy Veazey

Just moved to Indiana from West Virginia and was looking for a Honda dealership. My daughter uses them and I followed her since both of us needed an oil change. Liked the dealership; the waiting area was the nicest one I have ever been to. I would recommend this dealership to anyone.

Andrea Geschke

Service was quick and efficient! The employee who took care of my paperwork was so friendly and explained what service they would do what how much it would cost. I also received a discount for being a kind customer. Would definitely recommend the service department at Penske Honda!

Barbara Rak

The service guys were great. It was late afternoon about 45 minutes before closing and they still took care of me. They were very gracious and explained everything in terms that I could understand.

Lindsay Stone

I gave a 3 because of the lack of communication. I arrived to drop my car off at 10:30 and called multiple times around 3pm for an update, but never got an answer on how much longer. I went in person and waited and waited until my car was done.. without any sort of update along the way. The people were very kind to work with but the lack of communication was frustrating. Overall, great maintenance on the vehicle.

Indybuyer

Everything was fine, but the alignment was off. I took the car back and they put the tires in their original positions and the alignment was fine. Also fixed a nail Hole in my tire

LaVerne Johnson

From my phone call to the service center to the in-person communication with the service staff, I received great service. I gave a 4 because I thought I could get everything taken care of but one of the services I needed could not be done during the express service. The service staff suggested I schedule an appointment.

Gary Brown

The service was done very quickly and they even found a possible leak from the factory. The vehicle only has 5700 miles. I was able to schedule a service appointment at my convenience to see what the cause of the leak is.

maria quinones

They always treat me with respect and take care of my concerns. This time I went because I received a re-call notification and even though they called me asking if I could change the date of my apt I was fine with it they apologized for the change and demonstrated how great full they were that I was ok with it. I will always recommend Penske Honda on 96th street Thank you for your services Mrs. Quiñones

Cody Petree

SRS airbag light was on and they verified it was a problem with the seatbelt buckles. Which is covered under the lifetime seatbelt warranty. They ordered the parts and now I wait. All in all a good, pleasant experience. Waiting lounge was large and accommodating.

Monish Passey

Always exceeds the expectations. Service department is very courteous. My latest interaction with Chris McCrickard was very good. He went above and beyond my expectations.

Bonnie Cox

While I do like the online scheduling, I specifically added a written need of service and was told when I arrived for my appointment, that service could not be done because it had to be scheduled in the morning and by phone. Why does the online scheduling enable you to request the service if it cannot happen through it’s scheduling.

Louis Lukac

Did not have an appointment. Still was able to get routine service and get tire replaced, all in about an hour. Refreshingly competent and efficient.

Mary White

ANDREW EDDINGFIELD is who helped me he was amazing he deserves to be recognized. he has been who has helped me last few times so friendly , helpful. Answers all my questions with easily .

Della Garner

Toby was great to work with. Listened to what I had to say and made suggestions for what was needed at this time to assure my car was safe to take on an extended roadtrip.

Chryle Jenkins

The only place I’ve ever used for an oil change. I LOVVVEEE the professional service that Penske delivers. Ed Matthew is the service manager and he definitely is the BEST!

Ryan Dye

Repair was quick and easy. They kept my vehicle for 2 days. All in all this trip was good.

Rebecca Jones

They're fast and convenient, but the tpms light is still on after the receipt says they checked tire pressure.

Chiteca Taylor

My experience was good from the time I got there till when I left, I think his name was Clark that assisted me. He was very very polite and informative he even showed me on the paper what I got done and how long I had till my tires and brakes would wear down, I never knew this information.

Blake Kuntz

The service advisor was outstanding and they did a great job servicing my vehicle. The new waiting area is very nice.

Lisa Masuoka

Always great service! Amazed at how smooth service is. From dropping off, to getting info on diagnosis, to paying, it’s all convenient and as easy as possible. My husband has a luxury car, and Penske is much better at service!

Ron Safrin

Got me in right away and were very efficient in getting the work done. Called me after they did a diagnostic test and fixed problem immediately.

Donald Robertson

Was quite happy with your services and the guys that do them, but I do not like you circulating my response to the outside world. Lube, oil, filter, tires, were but a few of the things they did and it all went well.

Janice Hilgendorf

The facility is so clean. The staff is professional. Pricing given before servicing. Very happy with Penske.

Bradley Sneed

These guys exceeded all expectations. They got my car in a day earlier than expected, finished it same day and washed the car! After it was done, I picked it up after hours in a very secure yet simple process. I’ll be back when I need additional service. Way better experience with Penske than the service department of the dealership I bought this car from.

Barton Grace Properties

The service technicians told me that public ratings impact how they are rated at work. I have gotten several texts and emails reminding me how important it is to leave a public comment on the experience of my car's recent oil change. Penske Honda did the MOST AMAZING OILCHANGE this or any of my cars have ever experienced in the history of my owning cars. I couldn't believe how incredible this oil change experience was. The service technicians were knowledgeable and friendly in telling me about the oil change. First, they told me they would absolutely change the oil when I requested it - and then they actually did! I loved every minute of it. If I could afford it, I would bring my car in to Penske Honda for an oil change every day - it was that awesome. I almost knocked off three stars because Judge Judy was playing in the waiting room. I hate Judge Judy.

Cori Byrd

I scheduled an appointment and they were ready to take my car even when I got there twenty minutes early. Great space to wait in as needed. Informative and friendly, made sure I knew what was needed and not needed. They recommended a tire rotation based on mileage so I said sure but when they actually assessed the tires, they saw it wasn’t needed so didn’t do it. Just reassuring that they are paying attention and keeping honest. I am sure to come back for other services.

Lynsay Wilson

Friendliest employees on the Service Drive you’ll ever meet. Knowledgeable, attentive, efficient, and they get you out of there quickly. The service done on the car is always well done and issues are always fixed well. Beautiful and comfortable waiting room.

Bea Kozlowski

I woke up to a flat tire on Saturday morning. Had to have it towed as there was a nail in it. Tobias was so professional and helpful throughout the process. He was able to fit it in and have a new tire put on that day. So appreciative for all his help! That's the way customer service should be provided!

Henry Kraebber

Penske Honda service is outstanding. It is well worth the drive from West Lafayette to get my Honda cars serviced. Penske is easy to work with, knowledgeable, professional and committed to first class customer service. They know what to and they do it right. Mr car had HondaCare service at 15k miles, scheduled an appointment and was in and out in less than an hour. Thanks Penske Honda!

Ted J

Friendly staff, convenient location, nice waiting room, they offer shuttle service (though I believe it is limited in how far they can take you), and they finished their work in the scheduled time.

Pepper Cox

My first visit. Very nice welcome, attentive to my questions, and Nick Hoover made me feel my old Honda was important to him. I will be back for sure.

Bruce Moeller

Jenna took our car in on an unscheduled basis as we needed it for our daughter leaving for University the following day. Even despite we brought it in hours late, she still professionally and graciously accommodated us and got the job done well and within the same day. really outstanding service by Jenna.

Lauren Shelton

Toby and the team at Penske Service are wonderful! They were able to get the work done in a timely fashion. I always know who to call when my Element needs service.

Ben Frey

Staff was kind and did what they said they were going to do. Got me out quicker than anticipated and for cheaper that what was initially quoted and the facility is top notch! Great experience overall!

Kelly Perry

I went in for an oil change and mentioned that I was having trouble with my Apple Car Play. I had already set an appointment to get it looked at the following week, but the service rep, Dustin Day, stayed after hours to help me reset it. I felt like he went the extra mile to help me out at the end of the day, and it was much appreciated! It also saved me a service trip. Thanks, Dustin!

Chris Collins

Employees were very friendly and helpful. Waiting was spacious and clean so I did not mind waiting for service to be completed.

Greg Roth

I had a tire that picked up a screw and could not be repaired. I called Penske Honda - they had the tire in stock and told me to come in asap. They replaced the tire and had me back in service in about an hour. Great experience and courteous staff!

Erin Potter

I always have a great experience at Penske Honda. I really appreciate the service Rep, Toby. He has a great attitude and keeps me coming back. I will always go Penske for big or small needs because of Toby.

Teresa Touma

My car was having a recurring issue and I took it to Honda out of frustration. After talking with the service manager, she did everything she could to fit my car in to be seen. Toby, my service contact, was so kind, accommodating and so easy to work with. Even with all the frustrations I felt I was cared for well and I would absolutely recommend others take their car stuff this dealership.

Anthony Williams

I’m always impressed when I go here. The facilities are nice and the service is excellent. I had an issue maybe 8 years ago and they went above and beyond to make it right.

Critt Hunter

The service gentleman who greeted me was the same to call me when everything was complete. The service time was less than projected. However, it was the cordial and polite manner of the gentleman I first met. As we were closing the paperwork, he asked if I would like him to place the keyless entry back on my key ring. Detail to the max! Critt Hunter. Honda CRV 2019

Dawn Hostetler

Excellent service in the express service department for flat tire that needed replaced after confirming no patch would work. Service tech was timely as I called later in the day and they worked me in same day. Responsive to questions and explained needed service. Reviewed other things checked during service.

Edgar Cruz

All great just dont know why the tire were not to the normal psi on all of them. But it was alright also a regular check was not done because i have not check my filters and it always shows and some how nothing showed that need to be change or fix to the car

Kim Rocke

I booked the appointment online, which was super easy. The service was completed quickly while I waited in the customer lounge. Great job!

Tony Calhoun

Always excellent service. They go over car and let me know if they find any issues beyond what service appointment was for.

Jim Westbrook

I’ve been very pleased with my service at Penske Honda! They do their best to get me in in a timely manner and out.

glenn g

Had a scheduled oil change & emergency brake repair. Service was efficient and high quality. Kudos to service writer Nick Hoover and auto techs.

Susan Hegg

They were quick, did what I asked and at a reasonable price. Also the waiting room was roomy, clean and comfortable.

Secilia Garcia

Angel was very professional and informative! Was able to breakdown what was done in my visit! Will be coming back for sure! Thank you so much!

DW

Easy experience to set up an appt. Dean, the advisor went through everything and gave me an accurate time frame for the work that needed to be done.

Lori Marti

Excellent customer service! Service rep greeted me and followed up on time. My car was ready at the expected time.

hopkinsem

I want to give a shout out to Clark Haywood. After my van was serviced I mentioned my radio was still acting up on the FM channel even after they replaced the tuner. He asked if I could bring it back for them to check out again as my mileage is at 31,000 & at 36,000 it was possible Honda wouldn’t cover another repair. I hope you know how much that means. I texted him a video I had taken of the problem & he will pursue finding an answer.

Megan N

I needed a new tire, so I brought my vehicle up on a Saturday morning. I was worried that there would be a long wait, but the service team has always been efficient. Eddie and Kenny are my go-to guys!

Brad O'Sha

Easily arranged an appointment online and upon arrival they quickly got me checked in, serviced my car and I was back on with my day in under 1 hour.

Ramesh Killampalli

The service process at Penske Honda is very organized and professionally handled. I feel “Our vehicle is in safe hands”.

Irish Buckeye

Penske handle a fuel-pump service recall. Took about 5 hours to complete. Everything was OK, it just went about 90 minutes longer than their estimate.

Jill Paskie

Nick Hoover was very friendly and helpful. Everyone else was too. Service was quick. I miss the snacks. :(

hkeedy

Always very friendly and quick, but they didn’t refill the windshield washer fluids with the oil change service. For the price and that they said they did it, was a little disappointed.

Terra Ogden

Always have a great experience at Penske Honda. They're quick and efficient.

Shawn Parslow

Great service, found the issue with my sliding door (bad sensor) and fixed it quickly and accurately for a fair price.

Melissa Basney

My visit at Penske was very pleasant. Service was performed in a timely manner- Service rep Dean was very nice and helpful explaining things to me

Jeffrey Mathews

As always the work is very good. I really don’t like anyone else touching my vehicles. Having said that, I do think the rates are too high.

Kristi U

I made an oil change/ tire rotation(well the works) appointment and expected to wait for 1.5 hours. My appointment lasted 40 minutes. Penske does it again! I love the efficiency and great customer service I always receive. Thanks you Penske Team!

Peter Fellegy

Easy scheduling, great service team (especially Nick Hoover) and great technical knowledge of our 2008 Honda Pilot!!

Prisilla D

Everything was organized, communication, and pretty seamless. My only opportunity, I would note would be a Curtesy call prior to the appointment or an estimate call on when the car would be done.

Mary McKinstray

Great service. Clark is always helpful and professional. He is a techie and can answer all your questions.

Amanda Dodson

I had a great experience working with Jenna Thompson to get my car fixed she went above and beyond to make sure everything was done and fixed correctly

Suzanne Maxson

Friendly staff, communicated pricing and wait time clearly, extremely clean and comfortable facility. Very satisfied!

Linda Pendleton

The customer service staff was professional, courteous, and efficient. All my questions were answered professionally and clearly. The car was left for service and a later pickup. Communication via text was professional and efficient - easy to understand and reply. My wait time for payment and pickup was very short indeed. I would have appreciated it if they had washed the car after service as they have sometimes done in the past.

Cheryl

I experienced professional services from beginning until the end. The service tech was very polite and valued me as a customer. He explained everything I wanted to know regarding my vehicle needs. He didn’t try to scam me into purchasing services that i didn’t need at this time. The technician did a good job from what I can see and feel with my vehicle. The price is worth it and it didn’t take long at all. The facilities are clean and if you need a ride they provide that too (personally I didn’t need a ride but I did see other people utilizing this service). If you haven’t tried Penske Honda you’re missing out. Give it a try your vehicle will thank you. Oh and I travel cross town to Penske for my oil changes that in itself should tell you something. Simply the best that I know of.

Mark S

Great group of professionals at Penske Honda Service. Always are upfront with issues, cost, and solutions. My latest time at Penske, my service representative was Carey; great guy, explained everything, and kept was up-front regarding a necessary part that had to be ordered. The honesty, integrity, and friendliness of the Penske Honda Service group is tops and it's the only place I go to have my CR-V serviced/repaired.

Erika Vevang

I scheduled my oil change online. When I got there they came up to my car and got me all checked in. They said it would take about 30-45 minutes and were done in 20. This was great for me because I was pushing time. Everyone was supper nice and got me in and out super quick. Much better than going to another place and waiting hours! And they even gave me a car wash which was MUCH needed!

Robert Lacey

Oil change and tire rotation. Staff very cordial . Beautiful customer lounge and great coffee. I was out in less than an hour.

Ruth Wiley

Went there for some of my 100000 mile routine maintenance. Very pleased with the professional care have you used them for years

Philip LaBlonde

I had no appointment, but service advisor Dean took me right in, completed B16 service even more quickly than promised. Great job!

Claudia Crocker

The people are very nice helpful and knowledgeable.From the service team to the shuttle drivers. Thank you

Cheri Brightman

Got me in before my appointment time!! Very clean and prompt. Love Penske Honda!!

Jeanette Vance

I was charged the amount I was quoted, greeted by professionals and my car was clean and perfect when I picked it up.

JoAnne Ratermann

Had two flat tires, had car towed to Penske and they were able to fix for me in a 2 hr period. I would recommend them. The service manager, Edward was very helpful in making sure that my vehicle was safe.

James Curry

Great service from start to finish. All repairs completed within time frame quoted at checkin and at the estimated cost. Two services we requested were not required. Technician was very truthful in that the cabin and engine filters looked new and did not need to be changed out...NOW THAT IS WHAT I CALL SERVICE TO A CUSTOMER.

David Kicks

Friendly, professional greeting. Explained the next steps plus asked if I had any other issues. I was concerned about tire and tread plus a strange noise sometimes when starting up. He said he’s taken a note and will ask the mechanic to check all issues. This was performed. As I waited there, he called me as I walked up to his section within the suggested time. All was ready with an explanation of when tires need changing and a cost ready to go if desired. I paid the agreed amount and went to the car seeing it was washed and in the car was a note offering me a good price if I wanted to sell or trade it. I looked at the inspection report. All was good (apart from tread on tires) and no fault found with the starter motor or ignition system. I drove off a happy client. NB this was my daughters car so I now need to convince her to change her tires in the next month or so!

Dennis Chmielewski

Friendly and efficient service. Was taken care of well within my quoted time frame.

Dan McCain

The most modern and clean facility’s that I’ve ever been to…. Like race day, pull in and friendly folks come greet and take your car in for service…. Jeremy Merriweather was extremely on focus that my service went well! And it did exceedingly that! Thank you all at Penske! Job well done!

Larry Ramrod

Chris McCrickard scheduled our oil change and tire rotation around our schedule. Always accommodating. He told us it would be about 40 min. He told us the cost for each of the services and we were amazed at the affordability of them. Our car was done in a bit less than the 40 min. Penske Honda service is definitely our go to place for service and Chris Mccrickard along with all the staff we have talked with are very professional and thorough in explaining about the services as well as very personable.

Hannah Carrico

Quick, easy process to have the battery tested and replaced on my Odyssey. Toby was very kind and upfront about cost. Highly recommend Penske Honda Service!

Kyle Sahagun

Received B123 service plus services both front and rear brakes. Timely, professional, and efficient.

Chris Miller

Penske's could not have been more accommodating! They walked me through what was going to be done and also what to expect down the road for other maintenance needs. Will definitely be using them for all our Honda needs. Thank you!

Grant Gray

Just wanting to say that my call was returned within 24 hours about something that would not bring in any revenue…pretty impressive considering it was a busy time - end of month. Thank you for getting us scheduled and completing the free service so quickly.

Kirk Holewinski

Penske Honda Service has always been very thorough and professional. They also have much better prices for the higher service items compared to other local Honda dealerships.

Kimberly Costa

Love the fast service had oil change and tire rotation done. Everyone is always super friendly. I enjoy being a part of the Penske Honda family and will hope to continue purchasing cars here.

Anonymous Traveler

They have a good customer feedback enquiry team. They checked with me later if I had a good experience or not. I had a bit of a problem at first but they fixed it appropriately. Looking forward to having good experiences here in future as well.

David Cook

This was warranty safety recall work. Very fast and efficient and resolved another recall issue that I was not even aware of

Ginny S

Great experience!! My car was fixed in a very timely manner and the customer service was excellent. S/o to Tobias for being awesome to work with!

Paula

Very fast, everyone was so a nice. The waiting area and reception areas were very clean also.

Lisa Marshall

Always pleasant and try to get everyone through in timely manner. Amazing with how busy they always are!

Omoyemi Ojo

My vehicle was tolled there due to battery issue. I was worried it was more than that. The technician put my mind at rest and took care of my mind at rest. Thank you so much

Eve Quinteros Vargas

Excellent customer service from the beginning to end! The lady who made the appointment was extremely courteous and friendly. I'm sorry I didn't get her name. The check in process was smooth and the service was prompt. I will return again.

Amy Lewis

Getting the new tires and an alignment on my HRV was quick and easy. The technicians were courteous and efficient.

Barry Porter

Timing belt, water pump, tensioner bar and coolant change. Cost was presented up front and didn’t change

Scott Kinnard

I used another dealership previously, but always had scheduling issues and the last few visits experienced poor customer service. Penske Honda is close to my work, so I took my vehicle to them. I’ve now gone back three or four times and they always provide excellent service! Would highly recommend using their service department for anyone with a Honda vehicle.

Gregg McQuillan

Clark was extremely helpful and thorough in his follow up.

Sandy Walters

Originally told me that my vehicle wouldn’t be looked at for two weeks, but it was in and done in 4 days!! Exceptional service!!

Wayne Mills

Appointment on time great service writer kept me informed. Busy so a Lube oil and filter maintenance took two hours. Pricy. $175.

Sally Pickering

Went in for an oil change and tire rotation. It was not a long procedure and when I went to pay the young man told me that since I purchased a certified used car the first oil change was free! Woo hoo!

Tracy Barnhart

Excellent customer service. I’ve had my HRV for 5 years now. I’ve used Penske Honda’s service center for all of my maintenance. 5 star treatment.

Bill Szolek-Van Valkenburgh

We brought our car in for the A1 service. The service was excellent and our car was taken care of earlier than expected.

Joanne Martin

Very professional and informative. Learned about testing battery in key. Returned to have the key battery changed. No appt needed & no charge. Could not have been easier!

Bensu Kollath

They are always dependable and timely. Nice customer service!

Tony Eichholz

The service was prompt, and the bill was less than estimated. I will be using Penske Honda for service again!

Elaine Mumper

The service writer was friendly knowledgeable and concerned. Loved the surprise car wash.

Abigail Hamilton

Very efficient and friendly. I needed my battery replaced and was only there for about 45 minutes on a busy Saturday morning. They have a efficient system of getting everyone checked in and a nice waiting lounge with plenty of outlets and seating.

Thomas Bennett

Clark was my service tech! To keep a long story short, I brought my wife's Honda Pilot in on a recall for some electrical issues. It was later discovered that the work that was needed fell outside the mileage window for warranty coverage. The issue was common to the Honda Pilot and even though the warranty was extended by the manufacturer, I was still going to have to foot the bill for the cost of the repair because again, it fell outside the warranty window due to mileage. Clark called me and advised he was going to get in touch with his superiors and the dealership itself to see if we could get the cost taken care of because the issue with my wife's Pilot is common among Pilot's and he didn't feel it was right that I'm expected to pay for something that was a manufacturer issue. I don't know of the conversations behind closed doors, but all I know is Clark called me back and said out of $600 repair, I was only liable for $92 deductible. That being said, I appreciate Clark going to bat for me and providing awesome customer service. I also appreciate Penske Honda for making things right with the price and providing me a courtesy vehicle while I waited on my repairs to be fixed. It is an awesome thing to experience GREAT customer service in this day and age!! Thank you, Mr. Bennett II

Linda Claffey

Penske Honda got me in quickly and repaired my air conditioner in one day. Brad was very helpful and the problem was taken care of.

Tim Smith

The service at Penske Honda is excellent. When i leave after having my car serviced here I drive away confident that it has undergone quality care and service. This service event was no different. They went above and beyond to make sure the vehicle was serviced properly. I trust Penske Honda Service department and no one else with the care of my vehicle.

Jeff Johnson

The service writer respected my knowledge of the car, understood what I wanted addressed, and solved it. They identified extra work to be done, but were very reasonable and not pushy as I selected what I did and did not want to do. Very comfortable waiting area, and their time estimate was accurate. Already recommended this service department to others.

Chuck K

My family and I broke down on our way from Cincinnati to Chicago on a Sunday night. Penske was completely booked for repairs the next day but they squeezed us in for an alternator replacement and had us back on the road by that afternoon. They even picked me up and dropped me off at the hotel. Super friendly and highly recommended.

Scott Bishop

Very professional and quick service always. Shout out to Chris McCrickard for being an excellent advisor

Sonia-Maria Raposo

I got in there for a tire that was losing pressure and in less than two hours - I was taken care of and even got to get some work done!

Jackson Schwier

Great experience. I pulled right in and dropped my car off. Super easy and Curt was very friendly and helpful. They even fixed the slow leak in my tire for free. Definitely worth the price for the quality of service.

Zed Day

Brad was extremely helpful in diagnosing my problem and resolving it with a new battery in about one hour. Very courteous and professional!

Michele Murray

Penske Honda is great about informing you about needed services, the cost, and when the services are needed. I was told in April my brakes needed to be replaced, given the cost, and told I could wait a few months before having the service completed. I was told it would take 5 hours to complete and it took about 4.5 hours. I know the work is done well and the parts used are high quality.

Siva Subramaniam

Trusted and friendly advisors; they don't try to upsell , suggest and perform what needed for the vehicle

Hannah Castor

Always have great service at Penske Honda. Everyone I have interacted with there has been very professional, respectful, and nice. I trust them to take care of my car 100%.

Judy Gulley

Clark introduced himself, explained what inspections would be done with oil change and approximate cost, including approximate waiting time

Jen Wilkins

Great customer service & quick service! Love the option for a friendly shuttle ride while you wait!

Beth Burr

We were able to get in quickly & 4 new tires later, we drove away.

Brenda Nixon

We have been having our Honda Odyssey & Honda CRV serviced at Penske since we bought our first one in 2003. The service is excellent and the staff has been exceptional.

Michelle Meloy

Had several dashboard lights on. Diagnosed and fixed all by mid afternoon. The best surprise was that the invoice was less than quoted! And all service members I came in contact with were very professional and courteous! It was a great overall service experience from start to finish.

Rachel Herbig

Clark was efficient and checking in and the technicians were conscientious And repaired my car to my satisfaction.

Perry Peters

The best vehicle service I've ever gone to. My car is usually finished ahead of the promised time. Courteous & honest staff. I'll buy Honda again just to keep going here.

David York

Heater and defrost quit working. Only came in for an estimate, but under the amount which needed authorized by our company so they had a part which would fix it and that part was going to be returned. So we walked out, with it fixed. Still have other issues but need to get estimates so our company can approve the lower cost place. But waiting room was pleasant and clean. Service discussed with me the extended time to finish the repair and accepted Costco member discount which is awesome.

Gregory Essig

I used the express service and it was super fast and a good value. Very solid all around.

Nellie Nellz

super friendly and nice there! got an amazing car!!!

Terri Parker

I brought the car into the Express for maintenance. Penske is efficient and they kniw what they are doing. I’m impressed everytime I bring the car in. Too bad all businesses aren’t this great with service.

Alex

MEG is the star of the show. Her information and advice over the phone was exactly what I was looking for. Penske Honda is lucky to have you! Thanks for your kind, helpful, wonderful help.

nancy stickney

Friendly and did a great job on my car. The work was done in the time they quoted to me. Very satisfied.

Corey Harper

Robby is such a great associate! He makes you feel like you have known him forever. Great customer service and communication. Totally enjoyed my experience even though the wait was long (2 hours- which Robby made sure I was aware of this beforehand). He even gave me a discount because we had been servicing our vehicles at Penske for so long. Would definitely continue to get service done here.

nicolet christensen

I made an appointment for an oil change. I was expecting to wait 1+ hours. However, I was in and out in 30 minutes. Very friendly and efficient visit. I will be back!

Devon Nichols

Honda Odyssey 2019 w/ 50k miles, original owner. Visited the Penske team off 96th St for an issue with the passenger sliding rear door. The door would open easily but then you could not close it using any of the interior buttons (at the drivers console left of steering wheel or at rear door location behind front passenger seat) or the exterior handle would not close it. Three beeps is all you would hear. Automatic door sliding control would have to be turned to Manual Open/Close and then you could close it with some elbow grease. Nick was the Service Attendant and he was amazing. Listened carefully to me as I explained the issue. Took notes and repeated back to me what he had heard. Called me once the diagnosis was made and again after I had authorized the repair (sliding door "pinch sensor" needed replaced. Approx $250) and overall the experience was very enjoyable. Nick and the Honda Penske Team will get my business again.

Larry Walters

No wait. Estimated time for service was accurate. Customer waiting area and service bays were veryclean.

JF Woodard

Andrew did an excellent and prompt job of taking care of our needs. Thanks. Jim

Eydie Malone

Technicians left black marks on my light colored seats and over the threshold of the driver's side door. They did this twice as if they didn't use gloves or coverings before they entered my car.

Jeff Stanley

Service light came on while on my way to work. At lunch, I called to see about getting an appointment and was informed of the Express service option. I showed up, and was out within the hour.

Larry Ash

I had a very positive experience at Penske Honda Service Department. I was greeted by an efficient, friendly, professional service representative. He asked questions and took time to answer questions and concerns that I had. The service was performed quickly, and results were explained to me so I understood exactly what was done and what may need to be done in the future. This is my fifth Honda product, and I am a very satisfied customer.

Helen Dwyer

Checked brakes, still usable, rusting out. Wheels aligned,oil changed.

Jessie Mock

Fast, efficient and courteous. Dustin is a great service rep.

Richard brown

First time using Penske service. They fixed my problem, all my driver assist lights indicated a problem. I was only charged a $79 diagnostic charge. They also checked for recalls and fixed an outstanding one I had forgotten about. However, be prepared to leave your car. I felt like I was at the doctors office when I arrived for my appointment. The service lines were full, like everyone had the same 9:30 appointment. Got a call at 3:30pm saying my car was ready. I am pleased that they fixed my car at a reasonable cost. I wii use Penske again.

Jordan Jessup

Nick Hoover was my service advisor. I was met immediately in the service lane for my appointment. They were able to address the oil change immediately so the wait was very short and I even held a great conversation with Nick as we waited. 10/10 would recommend.

R Westenk

The Service Manager actively listened and responded to an issue related to the scheduling of service for my vehicle. She and the Service Advisor were helpful in resolving this issue. The service of my vehicle was done promptly and to my satisfaction.

Alissa Moore

Got a new car with Penske and had ordered customizations, including painting the rims black. Paint chipped along edges and I also had minor damage from hitting a curb. They were quick to address the issue and even masked the curb damage. They are great at providing a loaner vehicle and services are performed within reasonable time frame. Staff is very friendly, knowledgeable and helpful.

Brenda Johnson

The service was done in an accurate, efficient matter. The service advisor was friendly and explained what to expect. The bill was reasonable for the service provided. The customer lounge was clean and allowed for social distancing.

Tom Birchall

My car had a defective condenser and they were supposed to diagnose the problem and then have me make a separate appointment to get it fixed. Instead, they could tell just by looking at the condenser that it was badly leaking and fixed it. That saved me having to dedicate another day to getting it fixed and was fantastic customer service!

Thomas Hood

Very friendly and helpful staff. I would definitely recommend seeing them.

Todd Johnson

Chris McCrickard is an outstanding service advisor. Always professional, very informed and courteous. Always goes over all of my options and the best course of action for my situation. Always a pleasure.

Chris Harrison

Service department was thorough in addressing the vehicles needs. Pricing seemed very reasonable.

Brianna Garcia

Employees here are friendly and knowledgeable every time I get a service here.

Lindsey Berry

Eddie is very professional, quick, and knowledgeable. I was in and out so quick for service it fits into my schedule so easy. Penske Honda is the easy choice for your Express Service needs!

James Smith

Wonderful - Steve Purvis was very helpful and took good care of me and our vehicle.

Penny Caudle

Great experience with Penske. Got my car looked at in a timely. It was a simple fix they they didn’t try to over sell services. I’ll used them again when needed.

Henry Davis

Excellent 👍 job of installing factory fog lights! Superior customer service! …

Browning

Went in for some warranty work on a new odyssey. Awesome experience and excellent communication from Nick and team. Facilities were nice and cl an as well.

Ervin Hughes

I took it for a recall and oil change.... had a communication problem resulting in a charge being added to my bill. The service manager contacted me and after hearing my story, credited the charge off my bill... Thank you for taking care of me Karen!

Jim Dorman

I Bought the car here and had the best experience and no mark ups. Having them also perform oil changes due to great service.

Alexandra Miller

Chris was extremely timely, kind, efficient and thorough. My wait time was much less than I’ve had to wait for similar services at other dealerships. While I waited, the facilities were clean and the WiFi was great so I could get some work done! I already knew Penske was great (because I’ve bought several cars from them in the past), and this experience was no different!

Laura Nemtuda

They were up front with the cost, and I believe that the car was done earlier than expected.

Ross Type R

Great service, as per usual! My Service Advisor, Ed, kept me informed every step of the way. Also, they let me provide the parts and materials I wanted to be used on my Type R, and this kind of flexibility is excellent customer service! In on time and done in about an hour!

Lynn Danzig

Staff were very friendly and professional. The labor charge was very reasonable, but the price of the replacement part was very expensive.

Lungisa Msikinya

The staff was very courteous and the service was completed in the time given at check in. I am definitely using them from now on.

Tim Sanders

A very positive experience. I was immediately greeted by Mr. McCrickard (Chris) in a very pleasant manner. He advised me of expected time to complete services. Services actually completed a few minutes early. Chris explained how vehicle was doing. He answered all of my questions. He was extremely professional, helpful and pleasant. Waiting area very clean and comfortable. Our vehicle was very clean when I left

Pam Lux

Very professional friendly staff. Very efficient!

Robert Orr

Had an appointment for 65 point and recall of steering column. Met by Ed Matthews who explained process and how long it might take. Sat in lounge. Periodically, Mr. Matthews updated me. Job completed well ahead of time. Lounge. coffee machine a bit challenging. But this was a good visit.

Patty Sullivan

Also had fluids changed and they found a nail on my tire I didnt know I had and fixed it

Julie Skelton

The service team at Penske Honda is friendly, and they take the time to explain anything/everything to me about my car. I have been a Honda customer at this location for 11+ years (since we moved here), and I have driven Honda automobiles for 30 years.

James Parker

I've done business with Penske Honda since the time it was sold by Dan Young. Everything about the dealership is top notch. Clean environment, professional personnel, great service, reasonable prices. My oldest daughter moved to Chicago and used a local dealership to perform her latest maintenance service. She indicated that they didn't meet Penske's standards of quality. I've always been favorably impressed with any service or sales experience I've had at Penske Honda.

Scott Miller

Great job by my customer care representative. Gave me worst case scenario and came in well under that

Jim & Margo Olson

They replaced my lost my lost key FOB with no hassle. The recently new service department facility is lovely and efficient.

Laura Anderson

Every time I get work done here, I feel like they are knowledgeable, friendly, and get the job done in a timely manner.

Sharon Crooke

My oil change and tire rotation showed that my tires and brakes were in excellent condition after 3 and a half years of use. I use the car often but only for in town driving. My greatest joy is that the oil change is once a year or less. Every car until now, I had to have the oil checked and changed about every three months. Thanks to the newer oils and the efficient HRV, my Honda is rarely in need of service. My heart was totally won when I saw a freshly washed Honda outside the service desk. Yes, I will bring the car back to the service reps at Penske.

Mark Ratner

Service advisor was very friendly and explained all the estimated charges in detail. They kept me in the loop in terms of the service and when they ran across a cosmetic issue they found when my car was on the lift, they asked me before doing any work. Everyone was very friendly. Thanks!

Joe Lee

I've been buying Hondas from Penske since 2003. Services are always outstanding, staff are friendly and knowledgeable and I always appreciate the cleanliness of your facility. This service was a major maintenance work on my 2015 Odyssey that was purchased new at Penske. It was an all day long work. Replaced the timing belt, tensioner, driver belts, water pump & coolant, spark plugs, valve cover gasket and adjust valves. The shuttle service is awesome. Howard, the shuttle driver, was the best. Ed was my service manager, but the whole team worked together to ensure that everything went as expected from the drop off (8am) until pick up (5pm). Penske even follows up a day later to make sure the services were performed to my satisfaction. They really know how to win a customer over. Penske's service matches the excellet quality of the vehicles they sell. 0 issues so far with the van and I expect to get another 120K miles out of our Odyssey just as trouble free with this work. I highly recommend Penske Honda to anyone. You know it's a great place when you see some of the same people from more than a decade ago still work there.

Gloria Schurick

I'm always impressed by the service department at Penske Honda. The customer advisors and technicians that were assigned to me and my vehicle have always been extremely knowledgeable about their products and very customer friendly. This service department, runs like a well oiled machine. I highly recommend using them for your Honda.

Jared Skok

I had a safety recall work done. In and out in short order. Very friendly staff.

Rochelle Clark

They real helpful, respectful, they don't mind getting you a ride home and pick you back up. They did a good job on my car, I recommend anyone take there car to Penske Honda great services

Donald Wong

I had pre-ordered a driver-door cylinder in the Parts Dept. before scheduling service for its installation on my CRV. The replacement was necessary because the key could no longer manually enter the keyhole to open or lock the driver door. I worked with Angel L at service. Through multiple interactions in-person and over the phone, he was professional, very knowledgeable, patient, and friendly with addressing any questions or concerns on the installation. While the job was projected to take a half-day upon morning drop off, it, however, was not completed until 6pm for same-day pickup. I would definitely recommend the experienced Angel again for handling service advice and appoitment from start to finish. Clark is an alternative service personnel who was also very helpful and professional in other interactions. Shane (Parts Dept.) was informstive and patient in addressing technical questions and my eventual decision to order the door-lock cylinder prior to scheduling service; he promptly called me when the part came in.

Alex Kiel

I rarely, if ever, write reviews but I figured this experience warranted me posting one.I recently purchased a used vehicle out of state that was well outside of its warranty period. After trying everything online without any luck, I brought it to Penske Honda as a last resort. This is an issue that has popped up throughout forums online with 50+ people posting that they brought it to Honda dealerships and couldn't find a solution. For this issue, I worked with Chris M. and he was absolutely fantastic. He went above and beyond to figure out the issue, even going so far as contacting some Honda-wide service groups. He kept me updated over the two weeks it took to find a solution and he had a genuine interest in getting the vehicle fixed. He was able to get the issue fixed and at an unbelievably low price. During the final repair, he quickly found that it would take longer than expected and as a result gave me transportation while the vehicle was being repaired. I can't speak highly enough of Chris and the rest of the Penske team. Throughout the extended process, everyone was absolutely wonderful. I just wish I could give them six stars.

Maureen Cornelius

They always take great care of my car.

Katie Rau

Friendly from the moment I arrived, Mr Matthews explained exactly what service was going to be performed, how much it would cost, and a time estimate for the work. My car was finished earlier than I expected and no one tried to sell me anything extra. Car was cleaned and an estimate for the next maintenance service was given. This is how service should be!

Chris L.

Convenient and friendly service. Would definitely recommend Penske service to others.

Linda Voltz

Brad explained everything beforehand and the car was done before the expected time.

Barbara Crews

Great people!! They never pressure you but offer options. Great service!! On time and professional.

Angie L

Had screw in tire. Out of warranty. $178 for one new tire.

Bosly chase

This is my second time getting my vehicle serviced here. The facility is well kept and very clean. The staff is very friendly and helpful. I came in to get my oil and transmission fluid changed as well as a tire rotation. It didn't take very long and they even washed my car! When I went to pay, the technician informed me that my battery was getting close to needing to be replaced and asked if I would like to get a new one. I told him that I would but I'm pretty broke right now. This man gave me a discount without me even asking! So I want to give a big shout out to my man Clark for being so kind and friendly and professional. You da real MVP! I will be taking my vehicle here for all of my future servicing needs for sure. Thank you Clark!

Isabella Carroll

The service team is always so friendly and helpful. Will always come here.

donald porter

Periodic maintenance. Very attentive. Work done in time frame promised.

Jeffrey Korb

Chris was my service tech. Helpful. Knowledgeable. Friendly. Kept me posted on one needed tire repair. CRV service was completed on time.

Zeeshan Rasul

Used my tire and wheel insurance package that I bought from Penske at the time of purchase vehicle. Worth it

Kim Heath

Very good experience. Always treated kindly and service done right, the first time.

Dave Brinkers

Generally good and efficient...but!! Penske Honda is where I bought the car, have had all my service, records etc., my info pops up when I call in. When I called for an appointment they had my records. I had a service reminder that included replacing the transmission fluid. She said it would cost (a pricey I thought) $120 and they could do it quickly with my other work. But as I waited the service guy told me since this was an Accord Touring Turbo it would take about 2 hours and $290! Big difference. The service guy apologized and given the sticker shock and wait time I said some other time. For a place that in the past had their stuff together it was a little disappointing. The service guy said when I have the work done he will give me the employee discount. Thanks for that, but my advice to you is to watch out for such lapses.

Richard Stahovich

We were in town for my daughter's graduation. An engine light required a visit to Penske Honda. Emma the Service Manager took us in and diagnosed and fixed the problem. I can't thank Emma and the Penske Team enough. They literally saved our day!

Philip Dils

Was first one there and service done quickly, was done in less than an hour, pleased.

Ginny Schwier

Went in for B1 maintenance service: oil chg and tire rotation. Also requested alignment.

Juli Woodworth

I went without an appointment to get my batter tested. It turned out that I needed a new battery (instead of a new starter like I feared). I was told it would be about 2-2.5 hrs because they were pretty backed up. I had my toddler with me and wasn’t sure how long he would hold up but I took a chance anyway. Everyone I spoke with was very professional and courteous and they ended up getting me out of there in under 2 hours. AND it turns out my battery was still under warranty so there was no charge! BONUS!

Christina Kus

Completed Honda Multi-Point Inspection which included: headlights, interior lights, windshield washer spray, washer operation & windshield condition. Also: parking brake, horn operation, checked fluid levels, external drive belts and radiator hoses and tires. Excellent service. Thank you.

Eduardo Martinez

Always super efficient. If they say a time they meet it. Super courteous.

Bill Gritton

This is the best service department in Indy. I’ve been to other places and there is simply no comparison. Very honest, extremely capable and super fast.

Laura Prince

Staff were very pleasant. The service was efficient. They explained the break down of costs

Kevin Flowers

Penske Honda is an upgrade from other Honda dealers I’ve been too. I like how my questions regarding the wheel alignment was answered before I even asked it.

Leah Beardslee

Service rep was friendly and kept me updated on the status of my vehicle. The waiting area was comfortable. Excellent experience!

gdblues7

Our 2010 Fit was the subject of a recall that involved the driveshaft. Dropped it off at 8:00. The service tech said it could take up to 4 hrs. They offered me a ride home so I could avoid waiting. The driver was a blast. She offered to return later to take me back to pick up my car. Around 10:40 I received a call and text indicating my car was ready. The car runs as it normally does so I assume the problem is fixed.

Alexandra T

Toby & the rep that I was checking out with when I was picking up my car with Service dep were fantastic! Angela with shuttle service that picked me up even after hours was amazing!!!! Wonderful customer service, always going above & beyond!

Dr. Bernard J. Baca

Great staff though couldn't get appt and had to wait almost 2 weeks. The parts were not available so I had to reschedule a new time/date to install a very, very expensive catalytic converter that is a Honda Part. The hardware expense was the only drawback otherwise good people.

Jeremy Williams

Very fast, very quick. Amazing customer service.

Beth Englert

Quick service. Toby was super nice and let my car-loving toddler see the garage.

Marsha Thomas

My service representative was pleasant and professional. He ensured that I understood what was involved. All was timely and well communicated. We have been a Penske family for several years.

Susan A Smith

I had made an appointment and after a friendly greeting and discussion about the length of time repairs would take, I waited in the comfortable lounge. The time guesstimate was accurate. Checkout was fast and the work done explained

Sharon Richardson

great job, great place, taken care of my car since 2011

Gayle Webb

Great service ! I just drove in without an appointment and was finished in a little over one hour!!

Chad miller

It was a great experience and everybody was super nice when I went in. The service got done quick and it was also well worth the wait.

Gregory Eaken

Excellent service. Mechanics and technicians were honest about needed repairs and efficiently completed the work. They communicated regularly and kept me updated with costs and arrival of parts.

Madge Haughton

I would have preferred to be told when I made the appointment that the service could take up to 4 hours versus being told when I got there. The inconvenience tarnished my experience, but the service rep was cordial and accommodating.

Linda Devine

Scott - Master mechanic was a memorable experience. Confident, respectful, courteous. Service desk helpful, patient and respectful. Scott - Excellent mechanic. Knowledgeable. Totally has my trust. Penske from service desk to delivery of repaired vehicle unmatched in the industry for service. Thank you Penske!

Maureen Martin

This is the. Second time. Please do not duplicate. Email only I’ve completed it previously.

Susan Denzler

Always love how friendly & professional the service technicians are. They tell me what to expect, and my car is always fixed in a timely manner.

John Kirby

Customer Service, Andrew, I think was excellent. Great follow up, clear explanations, and attention to details.

Diana Beck

Excellent customer service, I felt like they care about the car & my safety

Kelly Taylor

Great experience! Utilized their shuttle to take me to and from work while my car was serviced. Definitely would recommend!

Tyler Giles

Excellent service. Highly recommend

Thomas McCarthy

Great service, a comp car wash would be nice

Scott Gabbard

This is in response to the routine maintenance of the SECOND can we’ve bought there. We don’t swap vehicles. We still have the first Pilot we bought from Penske in 2008. It now has over 280,000 miles. We’ve done the big 100k service there twice now. Our CPO CR-V was bought there this spring. I had my mother in law purchase her Pilot there this summer. This is a top-flight dealership and service center.

William Howard

What my care needed was done in the time they said it was been done. Plus going home was east with them.

Christian Hernandez

Car drives great. Excellent service from the Penske service team

Paul McDermott Jr

Penske Honda is unparalleled in quality of service and customer support. Timely, reliable service from an incredibly friendly staff provides great peace of mind!

Marlena Miniel

Chris did a wonderful job! He was friendly, efficient, and did a great job explaining what happened with my battery and assured me that a full inspection was done so I had peace of mind that it was just a faulty battery and not additional issues.

jack heaston

Salesman and manager were personable and helpful. They saw things that needed done and took care of it. Great people, great dealership.

Sara Mussmann

Service department always treats me well: respectful, honest, friendly. Waiting area is clean and comfortable. Shuttle service much appreciated. Work is well explained (w/o talking down to me), pricing is fair, time estimates for completion always accurate, quality of repair/service is excellent. Well worthy of 5 stars!

Joseph Colavito

Top shelf; right down to the shuttle to and from my house.

Karen Campbell

Customer service is always top notch from the greeting to the end of service.

Judy Wagner

Service very timely and Mr Larious was great to work with!

Kris

I've been using Penske Honda Service for over 15 years. I have always found them to be professional and trustworthy.

Faith Victorio

My service advisor Steve Purvis was prompt and professional! I was pleasantly surprised at how quickly he checked me in for my oil change. My wait was not long at all. I was in, out and on my way! I am thoroughly satisfied with the service I received from Penske Honda!

Brenda Tyink

Everyone was so nice and professional!! Chris was the best!! Took care of me fast and I was on my way! Best place ever!! Dustin helped me the second time and again he was great!!! I was in and out and everyone was very nice!!!

Daniel Williams

The service people were extremely professional, informative and polite. The establishment is very clean and well kept. I've been in restaurants that weren't as clean. I highly recommend Penske Honda on 96th street Indianapolis Indiana.

Julie Kennedy

All the lights came on the dash telling me there was a problem with cruise control, lane changing, brakes, etc. I called the dealership I purchased the car from to find out what to do. I didn't know if I should drive it or not. They told me they could see me on July 12th. I would have had to go without a car for 12 days for them just to look at it. I explained that I needed a car and it only has 27,000 miles on it. He didn't care and had no alternatives. I then decided to call Penske Honda because I have heard good things. They had me being it in. They told me it would be awhile also on a repair, but they would look at it and go from there. To make a long story short, they helped me, they fixed it and they took care of a new Honda customer that has never had to deal with the dealership. I can't say enough about how much I appreciate the Service Department and how they handled my situation today. Everyone is busy and they went above and beyond!

Fane Benedetti

Always, always honest and I trust Penske service above all others in town The service is competitive with anyone in this areA

Mark Hempel

Very knowledgeable and receptive in answering my questions in plain language; attentive to needs with a level of care in a confident way.

Sonja Howard

Friendly staff and had car done in less than time quoted for the service due.

Thomas McHaffie

Got me in and out in less than an hour, fixed a problem with one of the tire warning lights that the tire store couldn't, and got a discount on the oil change. Great experience.

Veronica Vernon

I have taken my vehicles to Penske for 10 years. They provide efficient, high-quality service. They take time to explain recommended services for my car. They are always professional!

Joe Copple

Needed a new key. Nicholas Hoover took care of us getting a valet key to have for now and order a new master key. Explained everything thoroughly and had us in and out in well under an hour.

Gretchen McFarland

Penske Honda has been handling my Pilot’s service needs for 15yrs. Quality work. Professional. Courteous. Service plus! A big shout out to J. Thompson, svc mgr, and the entire service department!!

Bruce Miller

Penske is run the way every dealership should be but sadly most are not. Every place is spot perfect clean - their waiting area is spacious and nice - every staff member I have spoken with or been in contact withis thoroughly professional

mike schoellman

Great experience! Ed was super. No high pressure, add on services offered. Straight up estimate that matched the final invoice.

Jason Cox

Awesome place to do business very friendly and informative 😁👍 …

Brett Heintzman

I purchased my card this dealership and have used them for my regular maintenance so far. It is a well appointed facility, staffed with qualified people, and I would recommend them for both purchasing your car and having it serviced there.

caitlyn maher

I always appreciate the hard working and experienced employees at Penske Honda. I especially want to thank Chris for helping me during my last visit.

Justin

New tires and an oil change. Always the best! Thank you!

Amber Cardiel

Friendly staff they will take the time to talk to you about any questions you have and are always willing to help anyway they can

dolores perez

Costumer representative, Chris, was professional, efficient and attentive to my needs. Service was completed in a timely manner and car is running smoothly. Very pleased with my experience. Also, facility is clean, well run and attractive.

Sarah M

Steve was fantastic. He went above and beyond with his customer service.

Edgar Cruz

All the work as done great no complain there but it was abios that some one had gone through all my things in front and the back!

Jeff Kucer

Great service. They kept me up to date throughout the entire process. Thank you.

janet Payerli

Very courteous, helpful, thorough and quick.

Deloris Turley

Just service checkup. No repairs. No lights when I can. 3 lights on dash 1day later. Windshield wiper, both rear tire lights,another light not sure. Looked like candle upside-down down with parentheses. Will need come back.

Eric Hupf (tkoalas)

Great price and good service. I worked with Nick to get a differential fluid change, and they checked the battery and coolant for me. He helped me consider whether to replace the battery or check on the warranty first, which is great service. Didn't try to push the envelope, good customer lounge, fast, and they beat the quote price.

Brian Osswald

I am usually treated very well at Penske Honda. This was my first visit since they had moved their service to a new building complete with a very comfortable customer waiting area. I have a return visit scheduled for later this week.

B B

$65 for four wheel alignment sounds great deal good place friendly people I'll definitely go again.

Lana Anderson

Excellent service windshield replacement . Dean Costin handled my service with kindness and exceptional service. He notified me daily on the progress of my repair and answered any questions I had.

Serita Mithoefer

Eddie and Angel were prompt, courteous and helpful. It is always a pleasure to get my car maintenance done at the Dealership where I know the best interest of my Accord is a priority. I will come again next time!

Rebecca Ehsan

Great customer service from beginning to end!

Sara Sarno

Really speedy. Friendly, pleasant staff.

Elena M

I love to go to this place for any maintenance or service issues. When you pull in the service bay they have the technology to scan your vehicle and it will pull up in their system and show if you need certain repairs and it provides them with your information which cuts down on time spent. They also noticed a problem with my tire and quoted me a replacement price well below their competitors.

Alan Schultz (Homes by Alan Schultz)

From the moment you pull into the service Bay until the time you drive away after picking up your car the professionalism is top-notch. Everything is clean and bright. They follow covid-19 cleaning requirements. And make sure you are satisfied with the service they provided. Couldn't ask for anything more!

James Gatewood

Used their after hours service. Very convenient and easy to use. Quality work.

Mckenzieluvsdogs11

Oil change/tire rotation - flawless from check in to paying

Peg Horan

Slow leak discovered and I was able to come in without an appointment to get immediate service.

Craig Ridenour

A good job was performed. I agree with this statement.

Tamyra Whitehead

Angel Larios was very professional yet personable. He explained what needed to be repaired on my vehicle in detail and so that I understood. :-) I would absolutely refer anyone with a Honda to Penske and speak to Angel because he will take care of you and your experience with Penske servicing.

Sherri Fisher

Above and beyond customer service. Efficient and friendly!

Mike B

As always, Penske Honda was efficient and courteous with special thanks to Ed Matthews. Ed was and is very communicative, friendly and very informative. Ed deserves my highest regards.

Ashlynne Ryan

Clark was absolutely amazing, he was very in depth and communicative with what was going on with my car. Definitely my favorite advisor!

Susy Murphy

Kept me informed as to repairs needed and cost. Work completed in a timely manner

Brian Hensler

My service was timely and efficient. Customer service representative was knowledgeable, kind and engaged through the whole process.

james lepp

They were great, easy to car j to maintenance area and took care of me while it was being serviced

Krista Wanko

A very nice clean operation with a nice waiting room. My job was done on time and I was very pleased with the price. I definitely plan to come back.

Doreen Fatula

Good service. Timely. Helpful.

Lucy VanLare

Since we were driving home to Holland, Mi from Florida, it was an emergency situation. They took us in, fixed the problem and we were on our way. The service was excellent, from the gentleman helping us at check to the serviceman that fixed the car!

Duane Qualls

Great service and affordable pricing

Pooja Patel

So started off a little aggravated. We tried calling early in the week to get an appointment and were told don't worry about it, it'll take only 30 mins. Get here and the quote is 1 hour 45 minutes. Got done in 45 mins. I am impressed. Good service and super nice staff. Definitely liking my dealership!

Sunny Thakur

Have been coming to penske for so many years and everytime it’s the same great service.

Melissa Culver

I always enjoy coming here. Everyone is so polite and helpful and in a good mood. Getting my oil changed doesn't make me dread showing up. Keep it up!

Brad Thurber

Kudos to Meg in the service department for a very professional and pleasant service scheduling call just now. She was able to tell me all of the possible options for service and was upfront about the issues getting parts for certain recall items.

Leigh Howe

I felt like I was taken care of as soon as I walked in the door. Great customer service and good communication.

Michael J. Partington

I've been using Penske Honda services since 2016. They have met or exceeded my expectatons every time. Highly recommended.

Jimmie Centers

They were great, addressed all our needs and took care of everything. Beyond happy with the service!

Amanda Phillabaum

I work a lot...and they were able to work with my schedule. They were also professional and efficient!

Wade Consulting

Super clean and very nice waiting area. It was all very professional and the nicest Honda dealership I’ve been to.

Susan Gradeless - Martin

Penske Honda personnel were friendly and efficient. The car feels like it runs better after having service.

Roger Spahr

Excellent services. Professional and helpful

Lav Jhanji

I was helped by Angel. He was very professional and explained all the services being performed in details and went over the pricing. I absolutely cannot say enough about his professionalism.

Pam Blackford

Very professional. Andrew was very nice to deal with. I always feel like I am treated like a VIP with Penske Honda.

Jason Noah

Great service with knowledgeable and friendly staff

To Be Honest

Did the express service and they were so efficient and friendly. It took just a little over an hour. All good!

Lee Ann Roeder

Staff always is extremely friendly, professional and thorough in their explanations of the work they do on my car. I feel confident that my car is well cared for.

Wayne

In and out promptly. Good experience.

Mark Lawrance

Everything was done promptly, reasonably and well.

Ginger McQueen

The customer service is excellence in service , I worked with Dustin who was very kind and prompt

Dailyn Breceda

Replacement of my tire was fast and simple.

Snickers Landry

Very fast and efficient. Was there only 35 minutes! Great experience!

Stephen Jackson

Express oil change took only an hour and a minor repair another 20 min.

Andrew Melton

I bought a 2019 Honda almost 2 years ago. I live 2 hours away and this is the only place I will take my vehicle. It's worth the time out of my day for the service that I get here. Plus, they have a sweet waiting room with coffee and snacks.

Danielle Palmer-Corya

They were able to get my car in for a flat tire when no other Honda dealer could! And they had great communication with me on the status.

Nella Caldera

I got their early and they took me right away, didn’t have to wait, and also he speaks Spanish so that was a plus. Great service. Thank you!!

Mike Sertic

Easy...took a little longer than expected but everything was fine

Daniel Rexroth

Penske Honda repaired a tire for us. We trust them with all of our automotive needs. We have bought nearly all of our cars from them for the past 20 years and use their service department almost exclusively.

Mary Boyden

They were timely and courteous. They even did a quick car wash, much appreciated!

Wayne Moni

Very efficient. In and out in an hour.

Rod Nielsen

They were quick and efficient, accommodations for customers was comfortable, and the service representatives clearly explained what they were doing for me.

Angela Bunzendahl

I am always met with a smiling face and cheerful hello. Everyone here is professional and knowledgable . Never disappointed with service. Great place and fair priced.

Mark Evans

Always fast friendly service.

Mark Harris

I came in to get a new key fob for my old 2006 Pilot. They performed a multi point inspection as they do for all cars and suggested my battery was not at full charge. I blew it off as I can replace my own battery, and sure enough the next day I got stranded.

Tim Rohrman

Service was fine. A good experience.

Chris Allen

Service advisor, Chris & shuttle driver not only courteous and professional They also went out of the way to be helpful, felt as if looking out for my best interest

Devesh Sharma

Excellent Service!! Staff is amazing, they make your visit easy :)

Bill Walker

An alignment was performed...and Penske Honda was less expensive than any other shops in the area....

Omar Salinas

Friendly advisors, knowledgeable and attentive.

thomas reaney

Great experience that was completed quickly

Bill Terew

Excellent service ,competitive price

Dennis McKay

Fast and professional. Nice job!

Christina Morales

Always fast & friendly service.

Quinten Howard

Great service. Use them all the time for car maintenance and oil changes. They get better each time I go!

Andrea Long

From start to finish everything was above and beyond

Matt V

No issues, it’s just amazing to me that it costs $95 dollars for an oil change. Just an obnoxious amount of money for a few mins of service.

J Sandoval

Good service! Their estimated time is usually on point. The waiting lobby area is new and fresh. There's always snacks and drinks for free too.

Tasha Elkins

I drive out of my way to go to Penske. I have never experienced the amazing customer service I receive from here anywhere else...ever. I am beyond satisfied every single time I come here. Tgey truly go above and beyond alway.

Michelle Ring

Amazing service representatives who are professional. The highest quality of work is done by the most qualified mechanics. Highly recommend

Shelly Wilson

Everyone was very professional, courteous, and the work was done in a timely manner

Carrie McKneight

I asked about the wear on my tires. Did I need rotation or new tires? I was advised I could wait. I appreciate the service and professionalism.

John Walters

Very quick and easy to schedule

Jv Cookson

Always good service with these folks. They complete work quickly and keep you informed of progress.

Josh Yeary

They informed me I had an impact break on one of my tires, because I couldn’t figure out why my tire pressure light was on.

Sandra Rowland

Prompt, courteous and very pleased with the result.

Gerry Wiley

Great service and experience. Thanks

MOTORVAULT

Service staff was great to work with! Thank you for your time and effort!

Charisse C

Chris was excellent with contacting my prior dealership for info on the free oil change program I have on my car. Great guest service.

Dawn Riester

Would love it if they could do a sweep and wash when you get service. First car dealership that doesn’t do this. Very easy to work with.

stacy trevillon

Clark is awesome! This is second time he has been my advisor. Courteous, kind and professional

Lana

Pleasant experience, fast, and whould recommend 👌 …

Jose Guadarrama

Christopher? Was very knowledgeable about everything!

Cheryl Frazier

They were ready to start working on vehicle as soon as I arrived. Waiting area is very clean and I love there are so many outlets.

M G

Price was better than quoted due to service special that the sales rep informed me of. Very friendly staff. Professional service done right

Vince Kotarski

Staff was couteous and helpful. Services were performed in a timely fashion. Cost was more reasonable than expected.

David G.

Top notch service, very professional and immense attention to detail. They are not content until you leave happy.

Marinell Hinz

I had an appointment at 8:00 a.m. I arrived at 7:50 and by 7:56 they were helping me and were ready to take the car for the “recall issue.”

Jeff Jeff

We have used Penske Honda for years. We love the people and the cars (4 Hondas)! The job was done quickly and we were on our way!

Tami Koch

Excellent Customer Service!! Check in was friendly, efficient and informative.

John Huston

Techs were friendly and professional.Service time was faster than estimated

Jeziel Acevedo

Service was ok took the time said it was going to be ready on time

Gregory Wilson

Excellent emergency service. Had a major brake problem and they had me up and running in a couple of days

eugenia calin

The technician was very polite, patient, helpful and knowledgeable. He gave me great advice and answered my questions very well.

Jim Jackson

Good job and they noted i needed a new battery. I’m going on a long track trip so it saved me headaches on the road!

Wade McCann

Came in right before closing with a battery that was frequently needing jumped. They replaced the battery and sent me on my way quickly. Thanks Dustin

Margie Morales

Easy check in and short wait time

Xiaodong Peng

Engine wouldn't start. Fixed well

Sonny Marijono

Great service. Prompt and honest

Victor Finney

Salesman who helped me was so kind.

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