Reviews of Mercedes-Benz of Honolulu Service Center. (Auto Repair Shop) in Honolulu (Hawaii).

Mercedes-Benz of Honolulu Service Center

582 Reviews

177 Comments

Auto repair shop

Auto repair shop

818 Kapiolani Blvd, Honolulu, HI 96813, United States

Description

Information of Mercedes-Benz of Honolulu Service Center, Auto repair shop in Honolulu (Hawaii)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Mercedes-Benz of Honolulu Service Center

Popular times

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Reviews of Mercedes-Benz of Honolulu Service Center

David Reisinger

Friendly staff, my appointment could not be found in system, but they were gracious and got me on my way very quickly.. took a picture of this beast while there

Kevin Hirakawa

Dear Dennis Rademacher, Paul Bence, and Brad Thiessen, It’s with great pleasure to say, thank you for your help selecting my first 2019 Mercedes-Benz CLA 250. Your staff has shown the best hospitality throughout my visit. It was a pleasure working with Finance Director, Paul Bence and Executive Sales and Leasing Consultant, Brad Thiessen Throughout my visit, your staff walk through various vehicles demonstrating enhanced safety features on the most remarkable luxury cars in the world. They offered every family feature to enhance our journey on the commute. Brad Thiessen is a successful Executive sales professional with exceptional product knowledge. A driven graduate with extensive professional training in verbal and written communication skills. His extensive research came at no cost for the most outstanding demonstration in the field of innovative safety features. He expressed the important’s of features of various models of specifications with different types of options offering ground breaking safety features. As for Paul Bence, a proud Business Finance Director professional with awarding business class experience. A Punctual financial director forwarding Brad throughout his path for success. Paul established the important’s of various types of vehicle options. He compiled various aspects of eligibility of financing, and establishing associated warranties for certified vehicles. It was a Great pleasure working with you and your staff on my purchase. I will recommend Paul Bence and Brad Thiessen to my family and friends on their path to success.. Good Luck on your business adventure! Happy Huntin! Sincerely, Kevin

Voicemaster Enterprises LLC

Devin Kusaka has always taken great care of us here at Mercedes Benz of Honolulu. He is personable as well as professional. He invariably delivers five-star service anytime we ever need anything for our Company vehicle. We’ve been with Mercedes-Benz of Honolulu for six years now, and we have never had a bad experience with their service department, sales department, parts, or anyone. Mercedes Benz of Honolulu is top-shelf. Always a five star experience. We recommend them without reservation. Junior Kekuewa Jr. Voicemaster Enterprises Family of Service Companies.

Ivan Rudenko (Rud&Co NEWS)

We have GLE couple and Metris in our household. When you buying Mercedes you should understand it’s not cheap to take care those cars. But with right maintenance in time we never had issues. Price for service A ( oil change etc) was around 550$. Guys did everything in time, got me some options for free. Good location ( like for me). No lines. Friendly ppl. I like be part of our Mercedes ohana. Hopefully they will be same good with electrical cars as well. We are all waiting electrical car in our garage)

Christie Wilson

Super grateful I purchased the extended warranty as I had a number of things that needed to be fixed, but most of them fell under the extended warranty. Gabby was great and helped me get everything fixed. I also was able to get a loaner, which helped out tremendously. Mercedes definitely providers first class service!

Medhat Bechay

Best service on all Mercedes Benz Special service advisor Gabby, she just great people person and her knowledge with car and service os one of kind . I really want to thank her for all what she do told help Mercedes Benz Clints Thank you Gabby

Ronald Oshiba

Thank you Jessica Chun our service advisor. She was always timely and great communicator. She gave good advise and made us feel comfortable with our decisions. Drove our car out of the service department happily knowing we were taken cared of. Always a good job that keeps our car running as the first day. Mahalo!

Roderick Martin

You get what you pay for with this dealership. Why would you go to some B service mechanic to save 10%? Excellent everything. From the first phone call to the receptionist being super nice. After hours drop off for the vehicle. A ride if you need it. Sean in the service department was on it. Dude knows his vehicles. Great communication and they repaired everything per our agreement and price. I will definitely be back with my Sprinter Van. Thanks Guys!!!!

charlene duplantier

Devin is so very helpful when he works with me. I was running late but he still took me in. He always gets me the best care for car. The premium service plan I highly recommend because it is the best value saving me $500 over 3 years. Thanks Mercedes Benz of Honolulu for your exceptional care and professional services always!!

Arzhang Kakhorov

I took my vehicle for Schedule B maintenance. My Service Advisor was Warren Ishii, very professional. The entire experience was quick and awesome, very detailed and makes sure you are satisfied with your service. Thank you!

Richard Schaab

Had battery problems and needed a safety check. Mercedes offered me an appointment immediately, replaced the battery, did a safety check and sent me a short video of it, and washed my car. All taken care of courtesy of Mercedes. Great same day service and Warren went above and beyond learning and showing me how to lock the hood (Smart Car).

S Ginto

Craig Hironaka is truly exceptional and provides the best customer service as my service advisor. I'm so happy with him, he is very personal and a hard worker, but more importantly, he has this integrity and work ethic that you don't see often. I trust his decisions and advice, he even gives me tips, I'm still learning about some of the features. I take my car in for the required service and he also makes recommendations to maintain other components of my vehicle. I know that he truly cares about my vehicle and want what's best to have it running smoothly. I have over 110,000 miles and as long as he's there, I will continue to see only Craig. I know he has a great following, MB is really fortunate to have him.

R Ego

Excellent customer service from check in to check out. Representatives are knowledgeable and friendly. We were offered a loaner car but we didn’t need one. Service Bay Area is a heavy traffic area so staff guided my husband out safely.

Glenn Ruhl

I am so relieved that we have a true Mercedes service center here on the big island. I started using them last year. I am happy to report that my experience this year is as satisfying as last year. My service was done as asked, in a reasonable time frame and the price was fair. My car has performed so much better since I switched to you. Thank You Paulette, you are the best!!

Luchella Custodio

Ms. Gabby is consistently great with her customer service. Always polite, friendly, genuine in helping with every car concerns/issues I had. It is such a relief to have Ms. Gabby's assistance, how she explains thoroughly and her efficiency which makes my every experience with Mercedes Benz dealership truly awesome.

Laura Jennings

Excellent service. Efficient, accommodating of my constantly-changing schedule, and polite. Thank you so much for resuming the shuttle service. I prefer not to use a loaner car, and the shuttle service is an awesome alternative to waiting for my car.

Ann Svenson

I am very happy with my new battery and tune-up but I am most happy that Devin and the repair team fixed my lift-gate issue. They discovered that my extended warranty was still in effect and it covered the diagnosis and repair! Thank you so very much! That pro-active service was extraordinary! I also appreciated the loan car which was complimentary and obtained quickly and easily. When I picked up my car, it was sparklingly clean. All members of the Mercedes-Benz of Honolulu Team were professional, helpful, and pleasant. Much appreciated!

Celia Richardson

Warren was professional and efficient. He noticed i needed a safety check and did it without charging me for it. I was impressed to have the service done by close of the day since i brought it in at 11am. Everyone was cordial from the time you entered until you left. Most impressive. We are mercedes owners for a very long time and happy with the staff in service dept.

Christine Guiyab

Always professional, courteous, friendly, and accommodating service from start to finish and by numerous staff members. I feel taken cared of and looked after. And of course the best part is when my Mercedes rolls up looking and driving brand new again!

oakparkrj

Jeff DeCorte is a very fair and professional representative. He has always been very up front with what the situation is and what my options are. He is extremely knowledgeable and I have always appreciated his efficiency and patience.

Yu Jing Chen

Have been taking my Benz to service with Craig Hironaka for 15+ years. Craig has always been professional, thoughtful and diligent, the true Aloha experience. The best service advisor I have ever met, from a guy who has encountered numerous service advisor from different dealerships with different automakers, BMW, Mercedes, Audi, and etc.

Phillip Gawan

My service advisor, Gabby, was very professional and knowledgeable. She also kept me informed of progress and got my vehicle taken care of as soon as possible. Wonderful dealership to visit.

Kevin Imanaka

Craig Hironaka does an amazing job of balancing his vast technical knowledge with a genuine desire to help his customers. He is always thorough and immersive in his work and as busy as he is will always greet and talk to you like you are his only customer. He is the reason I continue to go to Mercedes.

Tracey Uyehara

Our experience at Mercedes Benz of Honolulu with Jessica Chun as our advisor and Kevin Yang as our mechanic has been Outstanding! We truly feel that these two individuals describes the meaning of Excellent Service and has surpassed our expectations! They both take the time to explain in detail the importance of caring for our car with sincerity and patience! We truly appreciate working with them and we will definitely share our experience with our family and friends! We feel that Jessica and Kevin should be commended for their excellent customer service that they Continue to provide. Thank You for hiring such competent employees!

Bang Ohlsson

Great service. I called for maintenance appointment and got it right away on the next day at my convenience time. Dropping off and pick up my car is so easy and fast. Also great shuttle service that MBenz arranged driver to pick up me at my location back to the shop when my car is done. Thank you Mercedes Benz. Truly luxury service.

Arthur Dinnocenti

Craig is the best in the service dept. He’s knowledgeable, friendly and very helpful! Actually I was recommended to him by someone at there when I had several bad experiences. Others I experienced there don’t return calls promptly and are either not knowledgeable of the way the cars work or rude. Maybe I got unlucky in the past and got assigned to new employees. I believed I fired several before going to Craig! The only complaint I have is that he may get a nervous breakdown one day because he is such high demand! Thank you Craig!

Michael M

Very fast service and convenient loaner vehicle. The only negative was they had to have parts sent over from Oahu so it took an extra day for the repair but hopefully they will build up a stock of parts over time. The staff was friendly and efficient and it’s great having a MB repair facility on the Big Island.

Lucille Choy

Excellent service by JEFF DECORTE and the staff in the service department! My service appointment was seamless and everyone is focused on pleasing the customer. From the time my car arrived at Mercedes to the time I left, everyone works as a team to provide superior service and assistance. JEFF is excellent in every sense of the word, SERVICE! He is an asset to the company!

Jeff Sunstrom

Thanks again and Great Job. I Called in and received a same day service appointment, just the normal service A items. The tech also found another small item that needed to be addressed while completing the inspection, ( A leaking hose from the turbo ). Everything was done by 5pm as promised. It was perfect timing leaving work. Car was cleaned and ready. Thanks again Benz of Honolulu. Be back in 10k.

Lari Anne

As always, Craig Hironaka did an amazing job servicing my car. The man is amazing and able to get things done with a huge smile on his face. Thank you Craig!

J.D Mendiola

One of the most phenomenal and accommodating customer service I’ve received so far in comparison to other dealerships. Shout out to Jessica and Tim for their patience in ensuring that I am always taken care of before and after my visits!

Andy Fu

Excellent service from Craig Hironaka as always. A very honest, straight-forward, thorough, diligent, and friendly person. Always a pleasure to deal with. Clean and relaxing waiting area with complimentary water, coffee, and pastries. Great staff all around.

Helen Tom

The Mercedes Benz Service Department did an A 1 job in servicing my car . My GLK 350 looks spectacular! They had recommend I rotate my tires and balance them. I am glad they did . I wouldn’t have known I needed that service. My Mercedes drives beautifully!I I had asked if I could get the premium hand wash , waxed , and vacuum, They did an amazing job ! I commend the staff in the Service Department! I highly recommend them to everyone ! Mahalo got an excellent job extremely well done !!

darlene teiko Benton

I’d like to give today’s visit to your dealership 5 stars cause it was great but had to minus “stars” for past horrendous experiences. I bought my C350 brand new in 2009 but always felt the E class customers were treated better. It started with a terrible salesman who never really cared for the customer but only saw the dollar signs. It compounded over the years with a woman putting on her false eyelashes in the dealership’s interior. She was the receptionist. I had to wait to talk to her after her lashes were adhered. Sounds like I am making this up, huh? Followed by routine service with waiting for my service advisor. The next service visit I was placed behind an E class customer & therefore had to wait again. The E class customer took my appointment time. I love my car. But I take my car to be serviced far away from the dealership. Have I told my friends about my horrendous experiences? Sure. Wouldn’t you ?

GJ Bee

First day of the month and I had way too many things going on but still chose to drop of my car for required maintenance and the annual safety check. Craig, my service advisor, could see I was a bit stressed over my tight schedule. His industry experience shined though - he took care of everything and had my car ready right after lunch. The car runs great. Craig is a credit to Service Advisors and a real asset to Mercedes Benz of Honolulu. My next car will for sure be an MB - thanks Craig !

Joleen Dias

I was able to get an appointment pretty quickly - they took my car in immediately and i was on my way with a loaner in no time! Devin was great as always... keeping me informed when my car would be ready! Thanks again for great service!

John Schamber

I was 3 blocks away when my tire warning light came on. Without an appointment, I pulled in and sure enough, I had a nail in my tire. In one and a half hours, my tire was repaired and they even washed my car! I’m astonished at the amazing service!

Kaluna Miranda

This is my third Mercedes(4th counting my w210) and second full fat AMG. Warren is absolutely fantastic and has been helping me since day one. He is helpful and detailed. He listens to my concerns and works with me when I have an issue which has been few and far in-between with my GLE63S. I know he's busy but if you need help with your Mercedes and need an honest opinion go see Warren.

Kallye Higa

Excellent customer service from start to finish. I was losing tire pressure quick. They took me in right away and took care of the situation fast and efficiently. I am super happy with the service!

Cathy Allen

I always enjoy working with Warren Ishii. He’s very helpful and always finish on time if not early. Always goes above and beyond my expectations. Will definitely refer him more customer. It’s always a pleasure working with warren...

Andrea Braun

Warren Iishi is very accommodating and pleasant to work with. I went to MB for a safety inspection , thinking I would need an expensive repair of my broken drivers seat ,but they fixed it for nominal cost. Amenities are nice, A/C reception room, coffee, cookies and WiFi! Thank you

Jenny Pham, Realtor

My advisor, Gabby always take great care of me! Mercedes always gives A grade service bit having Gabby ad my advisor is like the cherry on top! Please reward her and also Technician Seiko! Stay safe everyone and have a great rest of the weekend! 😊 Best Regards, Jenny Pham Realtor-Broker (RB-22221) Coldwell Banker Pacific Properties

Linda J Virtudes

Very professional from the beginning when I called and when I picked the car up. Devin kept me updated with the status of the car repair. The waiting area is very clean and I love the merchandise area.

DJ Rico Guzman

Professional and Courteous employees, From the Valet check in to Service and Sales. Really enjoy the atmosphere, courtesy loan vehicles available, shuttles to mall!.. No wonder I’m on my 2nd Mercedes. Mahalo Nui Loa to the Staff

Bernie Fernandez

We had the most wonderful, professional service from the moment we drove in to have our car serviced until we drove away. Everyone had such a great attitude, friendly and they're to serve us. Jessica Chun was our advisor, she went beyond what was expected of her in helping us thru our service. She is the nicest, friendliest, efficient young woman. And she knows her business and Mercedes Benz automobiles inside & out!!!!! She is such a pleasure to work with. And she follows up with her customer to make sure it all went well.....and it did. I feel Jessica Chun is an asset to your company.....we LOVE her and will be back soon for her to help us again. Mahalo for the great service experience.

Desiree Rumbawa

Friendly and knowledgeable staff. I enjoyed the whole experience being that it was my 1st maintenance service. Grateful to be offered a loaner...thank you.

Jodi Adams

This is the first time in owning a Mercedes on the Big Island that I have been blown away with professional service. Not only did my recalled airbag get handled, I was expecting the usual poor service that I received at the Honda dealership in Kona. I own 3 Mercedes vehicles and have often been annoyed with the lack of service at the Honda dealership in Kona, Fletcher Jones. I was shocked the very nice young lady, Paulette Gantala, even offered me a loaner car. I was expecting to Uber to the bank. She ran outside and pulled the car up. She gave me a rundown but I own the bigger SUV cousin to this car. We own 2 Sprinters and very much would like another brand new one to match the other new one. Paulette said they could facilitate an order, not something Honda (who handled Mercedes service forever on the Big Island) ever gave me confidence in ordering. Thank you Paulette, hopefully your career with Mercedes continues and your tenacious follow up would make me feel at ease when we order another Sprinter.

Leah Powell

Very helpful. Was able to do a same day safety Inspection on my CLA250, without an appointment! Awesome customer service & there was a complimentary cleaning and vacuum!

Linda Myers

I brought my 2019 AMG GLC in for its first service - I received prompt, courteous service. The vehicle was ready two hours before promised, and I had use of a loaner while the vehicle was being serviced . Fabulous!

Annette Andrews

The staff, whether sales or service, has always been courteous, friendly and extremely helpful. Kudos to Bill and Jessica. For all our friends interested in a new motor vehicle, we always recommend Bill.

lily miyashiro

There was much hesitation to bring our SLK -250 in for the annual service and repairs during this pandemic time, however, our service adviser, Devin Kusaka-Gatewood assured us that our car would be vacuumed, washed and sanitized after the work was done. Knowing that Devin will be there personally checking out the job, gave us confident that everything will be done properly and promptly and it was. Thank you Devin for your personal service as always. You are great asset to Mercedes Benz. Mahalo! D & L Miyashiro

Juergen Steinmetz

Of course it’s Mercedes’ but I have a feeling they are overpriced, charging for every little move and enjoy a monopoly.

Roger Toledo

The Lease Return process was excellent; very quick. Finance Department was very accommodating in providing the residual value of the car. People were very nice, professionnals.

Olli-Pekka Pasanen

Serviceadvisor Mr. Hironaka understand, that he must ask questions to get knowledge of customers needs and expectations before he can help him. He was also ready to listen the answers of customer. Professional work! Thank you very much!

Lois Sullivan

Craig is an very customer-oriented service manager. He has taken care of the maintenance of my car for the last 6 years. My car is in great shape thanks to Craig!!!

djaytch99

Everything about the service was great - they take great care to make sure your visit is exceptional! My only regret is purchasing the paint repair package when we bought the car 4 years ago. None of our paint chips/dents/are covered due to their stringent guidelines as to what is allowed. I guess we should have read the rules a little better. Any dent cannot have paint that is cracked or missing even the tiniest amount. They simply refuse to do it. This is not Mercedes Benz, in fact, my service guy, Devin is making followup calls to try and get them to change their minds. but the vendor they use to make these repairs is unrelenting...

Jordie Mukai

services was great. Jessica helped me and she was friendly, informative, and i felt like she really cared. Keep her!!! shes a good one

Renee “Linei” Lahti

I live on the Big Island. I shipped my G500 from CA 2 years ago. The last 2 years has been hit/miss support & repair until MB-HNL. I am so happy MB-Honolulu has arrived on the Big Island! And Paulette and team are the best! Couldn’t ask for better customer service. Mahalo

Boris Sztorch

Received good customer service from everyone we were in contact with. Good experience with very professional people. FREE courtesy cars!!!

Allen Davey

My Servicer Manager, Warren, was exceptionally attentive and most certainly informed me of potential items that needed attention in the near future for which I did appreciate and will follow-up. I do appreciate the personal attention to my vehicle.

Jane Lawton

Excellant service, very organized, complementary loaner if needed, coffee, and water offered , and very clean and comfortable lounge and bathroom faciilities. Service representative (Craig) is very knowledgable and accommodating. Car is always returned cleaned by service department!

Sharissa YL Chun

The loaner department accommodated my request to switch to a different model at the last minute, thank you Hanson & Malia! Devin is professional and efficient, overall great service and much appreciated, mahalo!

Mika Ashley-Hollinger

This company si always effiecnt ,timeyly and extremely courteous! We wouldn't wnt ot go any where wlse. Thanksyou so much for your service!! Looking forward to our next trip with you folks. Peace Stuart and Mika Hollinger

Larry Takao

Mr. Craig Hironaka was very knowledgeable and communicated with me and my wife about the needs of our car. He did an excellent job (again.)

Christopher P.

Gabby is fantastic. It’s refreshing (and uncommon) to have a service advisor that is very professional AND so considerate.

Linda Musto

As our current MBUSA lease is expiring, I was considering a BMW i3, but the service at Mercedes-Benz is exceptional. Our service advisor, Craig Hironaka, is a gem, and the vehicles are as outstanding,: we look forward to owning a new A-Class soon.

Wilma Jones

Took my car in for service B and everyone is nice, timely, and professional. Love that they can give you a loaner car to run errands while your car is being serviced if they are available.

James Richardson

Warren Ishii is the best service advisor in the history of Mercedes. I was in and out within an hour and a half.

Yasuo Ogawa

you get what you pay for. you pay for a benz and expect that service to reflect it. being said, across the street at bmw has much better coffee

David Sorensen

Great staff, excellent service. Warren in service is the best.

Kevin Tadlock

It has been a great experience working with the Mercedes dealer in Kona, on the Bigisland! I would highly recommend them! :)

Linda Albers

Paulette saves me. I just drove in without an appointment and she had my car in and gave me a loaner on the spot. She's exceptional.

Jammie Nakamura-Parker

I've been using this Mercedes -Benz of Honolulu about past 30 years and always thank your the wonderful customer service that was clean when I was in service and help me everything & smile！ Mercedes - Benz is BEST "" JAMMIE

joe tanaka

Jeff was my service rep. He was outstanding. Courteous, friendly, and precise in explaining what was repaired on my vehicle. Please pass this on to him.

Aaron Kekoolani

My service agent Warren Ishii was courteous and concerned with making sure that everything was done correctly and the service completed within a timely manner.

Jin Hong

Craig Hironaka is the best service rep ever!!! Always takes great care of me and my car. Thank you

charlene lee

Salesperson Angie and service advisor Jessica are the best with out them I wouldn’t re-leased their knowledge and kindness

Jeffrey Vigilla

Last minute appointment was handled with professionalism and I was in and out very quickly. Mahalo to Joshua Soon for taking good care of me.!

Anissa Webster

Craig did a great job of getting in and out today. My car was repaired, washed and vacuumed in the exact time he promised.

Lani Larrua

Thrilled the MB will have a service center here in Kona. The waiting room was Comfortable and Paulette made the experience pleasurable.

Lisa George

Gabby is Excellent! Very professional, excellent customer service! I’m so glad to have Gabby as my service advisor!

Fred Baysa

Craig Hironaka is proactive and gets things completed for clients. Support staff is courteous and professional...good experience overall.

LLT 21

Terrific professional service from everyone. And an extra Mahalo to Service Advisor, Craig Hironaka!!

Joyce Li

Warren made extra effort to make our wait shorter by reminding the mechanics that we were waiting. Coffee and cookies in the waiting room made waiting a bit easier.

Leslie and Wayne Lewis

Professional with a Personal Touch! They make car maintenance as stress free and comfortable as it possibly can be.

Eric Smith

Josh was very helpful with determining what was needed versus what was offered in the B5 service, especially prior to a move to the mainland.

Lorin Chun

Ambient lighting went out on my 2020 gle320, software update, perfect! quick and fast, no waiting around. awsum!

Jonathan Lau

My service advisor, Craig H. was very helpful and knowledgeable. Would definitely see him again!

Paul Coelho

Excellent service from the service department to the loaner department. The process was seamless and Gabriel was exceptional.

First name Last name (EYENO)

Prompt, Very Courteous service and Recommendation that you'd expect from Mercedes Benz of Kailua Kona. Much Mahalo to the Staff and Technician.

Anthony Ching

Scheduling the appointment was proactive, Service Advisor was knowledgeable and shuttle was timely and very much appreciated.

Lani Nakamura

Best customer service by far. Mercedes never disappoints. I would highly recommend to any prospective buyers.

Beryl M

Warren does a great job! Keeps you informed and always knowledgeable. Thanks

Randolph Batoon

Service after the sale is most important and I have always received great service from Craig at Mercedes Benz of Honolulu.

Ed C

The team at MB of Honolulu on Big Island is fantastic! I would highly recommend them for MB servicing.

Arte McCollough

Only question I had was “what was changed”.... The reply was not clear and after checking the engine compartment, I could not see anything that appeared new or replaced.... Would it be possible to send me a diagram or description? Thanks, Arte

Jon Cannella

At first I hated servicing my car at this shop, but now there’s Devin and Kyle. Great crew. Great service

William Duff

Dale and the team took care of us as we purchased our new MB from wheels to the interior. Excellent team!

Loc Dwn

Awesome Customer Service! Thank You Jessica for taking good care of me and my car.

Mark Bakke

The service department handled a recent recall on my 2010 C300 and I was in and out with great service and a car wash!!

Abraham Go

Paulette is the best! Zero hassle, just easy car repair done right the first time.

Joe Paikai

Outstanding service provided by my Service Advisor Craig at Mercedes of Honolulu. Thank You! Joe Paikai

Tke96720

They truly take care of the people and don’t price gauge you like other service departments.

McKinley Jones

Devin was very professional and informative and that is why I always ask for him is my service Rep! Mahalo Devin!

Jewel Henderson

Great sales representative that made the transaction as easy for us as possible!

Paul Wilson

Guests Services Representative Gabby provided top-notch customer service.

Kekoa Lopez

Got a flat tire on the way to an important meeting and the service departments was able to get me take of quickly. Thank you!

Libbie Kamisugi

It was a "B" Service. The service was great and included a nice new loaner.

Jeff Manago

Mr. Warren Ishii @ honolulu was so nice and good take care of my car. Thank you.

Calvin Yuen

Excellent service. Mercedes advisor always available via text.

Richard Richey

My first visit left a great impression, on superior service and detail.

Info Account

Jeff has always been and continues to be an outstanding servant. Thank you.

Mike Maes

Mark at Destination Auto has always been first rate excellent service!

Leonard Villanueva

Customer service is exceptional. Work is quick and complete.

Dennis Kwan

Replacement of tire. Jeff Decorte was very good in all ways.

Wendee Aono

Your Kona office was friendly, efficient and very pleasant to deal with.

brenda maglasang

Great service. Lots of loaners. And cute sweaters for puppies!

Karma Tour Hawaii

As always great service, on sales & service side. not happy with parts department. ???

Maxine

Serviced in Kailua Kona, very friendly staff, clean service area, very professional.

Dawney Tugadi

Quality, consistency and understanding. Thank you Craig in Service the department.

Keevin Minami

We loved the loaner car andthe repair was reasonable.

Richard Pachon

Excellent customer service, Great service advisor . Thanks

Jacque Tamura

Josh was efficient and kind. I appreciated the entire experience.

Dalah Emi Ogata

Devin is always on the ball, and very professional.

Mary-Lynn Desha-Kam

Ron and Gabi are the best. The are always helpful and friendly.

Anthony Spadaro

Our service rep Craig is the best in the business.

David Grupen

Staff took me in right away. Car was finished before promised.

Mariah Bartlett

Craig Hironaka is extremely great at his job!! Mahalo

Gregory Brose

Airbag recall completed with expertise and efficiency..

Ronnie Lewis

On time. Very professionally handled

Mariko Schmidtauer

I always am grateful for good service at Mercedes-Benz of Honolulu

Lloyd “Pink” N

My second experience with service. As expected, service was exceptional. Thanks

Hirotaka Okura

Very Good Sales Person 200% did his best

Jazz Newton

Service was great and the customer lounge is very comfortable and clean

Steve Arce

Positive experience, very friendly staff. Thank you

M FUKUCHI (信)

Craig Hironaka's service is always top-notch 👍‼️🙇🏻‍♂️☑️ …

Mike Brown

Jessica provided above and beyond customer service...OUTSTANDING!!!

Lindy Pounds

Paulette is exceptional, made my day easy.

Henny Saraswati

Warren Ishii provided an excellent service!

Tim The Cripple

Jeff is extremely professional and efficient.

howard bishop

Warren Ishii is an exceptional advisor!

Al Cicogna

Service Advisor Jeff was Awesome!

Barbara Matz

Always a great experience at MB of Honolulu

C.S. Chan

Exceptional service from Jeff. Courteous and reliable.

michael ji sung Park

Excellent car and Services

Kai Chen

Great people with exceptional services.

Renette Scott

There customer service is always outstanding...

Annette Neal

Thanks Jessica you are always so professional and always on POINT!

William Carvalho

Excellent customer service and professionalism!!

Geno Baruffi III

As always, fantastic service from the team

Joyce Nakamura

It was a stress-free service. thank you,

Richard Emery

Always pleasant efficient service.

Domi Ganding

Brought in for general (yearly) maintenance.

MAKANA OLIVEIRA

Exceptional customer service as always

David Sawyer

Always excellent service.

Judy

Simply the best

Danelia Newman

Excellent customer service!

Saleem Ahmed

Very good

David Hanson

Great costumer service

Gordon Piianaia

Wish my name was Christ!

Michelle Ramos

Absolutely great service

John Drago

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Lynne Kaneshiro

Warren is the BEST!

James Moir Jr.

.l

Greg Gunther

Once again, above and beyond!

Allen Walterman

Devin makes it easy

Bill Wong

Exceptional service.

Shikeem Butler

Best in the Business!

Bill Harris

Excellent service

peter Cusick

A+

Pamela Costa

Excellent service!!!

Kevin Kumuhone- Pinero

Stunning service

jessica Park

Very Excellent

James Chang

Excellent Service

Philip Manandic

Good service

Ok Nam

Excellent Service

SoCal Breeze Ventures

I have a car on lease for 3 years. They will check it regularly, and the safety check will also be free of charge. Free pick-up service is available for inspection. Both the staff and the driver are pleasant and work quickly. I often feel bad about dealers and car repairs in Hawaii, but the service here is good and I can feel at ease.

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