Reviews of CARSTAR East Hartford. (Auto Repair Shop) in Hartford (Connecticut).

CARSTAR East Hartford

222 Reviews

119 Comments

Auto repair shop

Auto body shop

50 Village St, East Hartford, CT 06108, United States

Description

Information of CARSTAR East Hartford, Auto repair shop in Hartford (Connecticut)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of CARSTAR East Hartford

Popular times

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Reviews of CARSTAR East Hartford

Charmin Blake

CARSTAR is the must outstanding automotive repair company in Connecticut. They’re very professional and does and excellent job when repairing your vehicle. I am not only pleased with the work they did on my car but they also gave me back my car looking brand new with even the interior/exterior clean and detailed. From now on starting December 19,2022 each member of my family and friends will only use CARSTAR to take car of our vehicles if and when they are an accident. Also I gave them a 5 star rating but they deserves a 10 stars rating. Excellent, excellent, excellent job! Ms. B

sheila jenkins

I want to thank CARSTAR ⭐️ East Hartford,CT….I love the service and staff is very nice and helpful. Every time I come here for service my car comes back like new!!..so clean inside and out. The service is excellent!! I want to especially thank J. P. for making this a wonderful experience. I Highly Recommend CARSTAR 💯percent. Thank you S.J. 🙂

Ms Jess

This place is professional, punctual and knowledgeable! JP was a pleasure to work with I was there for an insurance claim and made such a smooth process out of an unexpected situation. Was able to notify Enterprise of my arrival for pick up and my bumper is candy apple NEW!! Thank you so much to everyone involved cause there's never one person in TEAM❤️❤️❤️

Mary Avery

Carstar performed body repair work on my vehicle. The repairs were as expected, excellent. I received daily updates on the status of the repair, all the staff were helpful, informative, and professional. My vehicle was detailed so well that it looked like the day I bought it. HIGHLY RECOMMENDED.

Christopher Lepak

They were very professional. There was a link that tracked the progress of my car and the final product was great. I would advise anyone to use them.

juan quintero

Did a great job on the paint. Just left my interior a little dusty from sanding etc but nothing mayor. Over all happy and will recommend them. Great customer service.

Sadie Martinez

This is the best experience I’ve ever had with a car shop! It was a seamless process and they took less than a week to fix my car. The receptionist is super friendly and the people that work on the vehicles are also friendly as well.

Michael Cavanaugh

I want to thank everyone involved in the repair of my late wifes car. The craftmanship and quality customer service from start to finish was a pleasure to experience. Thank you all very much Sincerely Mike Cavanaugh.

Marlon W

Great job on the paint amd color matching. They also washed and detailed my car.

Mary Ellen O'Donnell

Car Star was very efficient and kept me posted every step of the way. I am delighted in the way my car turned out.

Tim B

I have known the Kelly family for a long time (can it be forty years?!). We have taken our cars to them for body work many times and they always treat us like family. Their work is outstanding, they stand by their work, and everyone who works there is extremely helpful. We would never consider going anywhere else.

James Pfeifer

I have used this shop for almost 30 years to repair damage to my vehicles. They have always done a great job. If you are looking for a shop that does quality work then I recommend using this shop.

Dr. Liz Mojica

My vehicle was involved in a hit and run, so my insurance provided me with various options for the repair. I had a closer location to choose from, however, the reviews did not convinced me that it was going to be a good place for me. I started my research and although CARSTAR East Hartford was about 30 minutes for me, I decided to bring my car here thanks to the great reviews. And they were not wrong. JP and Dieb are very personable. The service was phenomenal and very quick (it only took like 3 days to repair the whole front of my vehicle). I received daily messages/calls with the progress of the repair which is helpful to have an idea and be able to plan ahead! When I picked up my vehicle, JP walked me through everything as he explained the work done line by line as stated in the receipt/bill. I am very grateful for the service and the easy process. Also they make it easy with the rental process as they make sure the vehicle is there for you when you leave your vehicle for repair. Thank you!!! Liz

Sue Ellen Hewitt

CARSTAR East Hartford has fabulous Customer Service. I submitted photos of the damage on my car late in the evening and by 10:30 the next day a representative of CARSTAR was on the phone with me setting up the schedule for my repair . As it was an insurance claim I knew I was responsible for the $500 Deductible so I did not need more of an estimate as they were an approved Facility by State Farm . CARSTAR communicated with me by text and phone several times before my appointment. After I dropped my car off for repairs I received daily updates on the status of the repairs to my car. I picked up my car today and the repairs to my car were perfect ! You would never know there had been damage to the rear of my car . In addition the inside had been detailed. I will definitely recommend CARSTAR to everyone. They receive a perfect score from me ! They met and exceeded my expectations !

Elaine Patterson

Outstanding service. CarStar did what they promised, when they promised and kept us well informed along the way. JP , our liaison, was a pleasure to deal with. They replaced the bumper and reset the blind spot monitor.

m k

Great service — fixed my car after an accident and returned it in better condition than before. They communicated well and gave updates at each step of the process, and the estimated pickup date was accurate

Liz Hanawalt

A great experience. My car was in an accident and had significant damage to multiple panels, lift gate and exhaust system. Estimate was done meticulously, quality work was performed, they communicated throughout the whole process and the car was completed ahead of time! Highly recommend!

Milton Santiago

My third time at CarStar in East Hartford. JP is such a professional and has exceptional customer service skills. Very knowledgeable and informative, and genuinely a really nice guy. The quality is always excellent. I highly recommend these guys in East Hartford. Many thanks!

Jenny Caroon

May 2020 had my car detailed here. Everyone was very professional. My car (2011 Honda) was in need of a good cleaning, including mats, rugs, chrome, etc. This was the first time it has ever been detailed. I was very pleased with the result. The interior of the car is now spotless! It is in better shape than when I purchased it (used) about 2 years ago!! The dust and marks on the fabric, leather & rugs are all gone. Looks new inside!! The outside came out great, too. Very shiny. They did the trunk and also under the hood (again, made everything look new)! I will definitely bring my vehicle back to Carstar of E Hartford to be detailed!! Thanks!

C Silva

Carstar was professional and efficient from start to finish. JP was awesome and friendly. The whole passenger side of my truck had to be replaced due to a accident. The paint matches and looks great. My car also rides good. I would definitely recommend their services.

Tim L

My insurance company recommended this shop for a covered repair. They kept me updated via text and phone calls the entire time and even arranged to have the rental car company pick me up at the shop and return my rental at the end. They also billed my insurance directly and handled all the paperwork. I would highly recommend them to anyone.

Megan Growney Thibault

This place was very quick and effective. The staff was friendly and attentive to me and my car. They ordered me a rental and explained every detail so I could understand. The older gentleman who helped me was very friendly and helped me a lot.

morgan adams

I got into a hit and run accident and had damage to my car that needed to be fixed. The insurance company coordinated the repairs with Carstar East Hartford and they did an outstanding job. The staff is friendly, professional, and helpful. They kept me updated throughout the process and finished my car by their estimate date. When I got the car back, the work was outstanding, and the car looks brand new. As a bonus they detailed the car and it smells and looks amazing inside as well! Hopefully I will never be in this situation again, however if I am, I will DEFINITELY go here again. I highly recommend that anyone who needs collision work done on their car works with Carstar East Hartford. You won't be disappointed.

Racia M

From start to end, was a great experience. They were able to finish with the repair to my left back side door early, so I got my car 2 days before the weekend! Everyone was very friendly and adhered to COVID-19 safety precautions. Not to mention, my car looked brand new! Thank you.

EK Sidegig

I could not be happier with their service and results. My vehicle was involved in a rear end crash. They kept me informed through every step of the process either through phone calls or text messages. They did an awesome job and ahead of the time they originally estimated.

ariane dyson

Great customer service & exceptional communication. They took care of everything.

Christinat Lebrun

I got my vehicle repaired here and I absolutely admire the customer service I received. JP was both understanding, he went above and beyond and the job was absolutely amazing! I would definitely recommend coming here. Their work is done with integrity and the pricing is affordable.

David Gaston

Nice and respectful people I will recommend this place to anyone

Marjorie Lowe

CARSTAR of East Hartford was the right place for me to bring my SUV after some one hit my rear bumper. From the first day I met the young lady there named Deb. I felt at ease knowing my suv would be in good hand. She was very professional and knowledgeable and funny. I felt great, the process of taking care of the customer was excellent. Once I dropped my suv off there was a rental car waiting for me. As far as my rear bumper being repaired it looked GREAT excellent job I was so happy. All I can say is THANK YOU, THANK YOU to everyone at CARSTAR . To all my Facebook family and friends this definitely is the place to go.

Nydia Martinez

The exterior of the vehicle was done perfect couldn't even tell the vehicle was in an accident but after driving it home I realized that they failed upon inspection and my vehicle was making a horrible noise on the side it was hit. Brought the vehicle back and so far it sounds great.

Dra. Latina

Tpo notch service from start-to-finish. I was greeted by “JP” who walked me through the entire process, after having my auto significantly damaged by a driver who had left the scene. Service and repair were prompt and beautifully performed. I was kept apprised of the progress of my repair over the 10 days. Upon retrieving my car today, “Diep” greeted me warmly and sent me on my way! Would absolutely recommend this body shop for people in search of outstanding service by friendly and sincere staff.

Cheng Gao

This review is just based on a phone call. I called to schedule an appointment for repair estimate on my car. The lady on the phone was polite, and was very honest. I was told if they are busy and wouldn’t be able to work on my car until 2-3 weeks later. I didn’t want to wait a long time to get my car repaired, so she saved me the time of going there for the repair estimate.

Mike Ferguson

My car was brought here after an accident. They were nothing but fantastic through the entire process. They rushed to get my car fixed so I could take it on a scheduled vacation. Everyone I spoke to was extremely helpful and friendly. On top of everything they gave me fresh baked cookies when I picked up my car. 10/10 would recommend and use again.

Chris Jeffers

Every step of the way in repairing my damaged car was handled with efficiency and courtesy. I was kept informed of the progress being made and was delighted to hear that my car was ready four days earlier than predicted. The work done was superior.

Venitia Green

The visit was short. They were precise and on point. Vehicle repair was completed earlier than the ETC. Customer service - great. They do great feedback, and give you time for your input. I am pleased with my service received. I am a 😊 customer.

Judy Carey

The quality of their professional work product is exceptional. They clean the car and treat the car as special. The quality of the people, how they treat the customers, their ease of connecting is what makes them more than a Star. A combination of exceptional work, service and personal skills makes Car Star a winning team. You have much to be proud if in this team!

Kim Aderman

I have used this body shop 5 or 6 times over the last 20+ years, always excellent!!!!! I recently took my vehicle in for a front fender & front bumper area repair. Everything went extremely smoothly. Office staff and estimate process was quick & efficient. Body shop work & paint are exceptional. They blended the new paint into existing 12 yr old metallic red paint seamlessly. Car was returned a day early; and was washed, buffed out, vaccummed, and all windows cleaned. I would highly recommend this facility to anybody.

Chris Boyd

Although I did not actually have any work done to a vehicle my vehicle was towed there after I had an accident I went in and looked at the car and ask questions and they were honest and straightforward about how much it would cost to repair. I appreciate that and if in the future I am in need of their services I will go there. When I looked online and when I talk to friends who lived in the East Hartford area they have heard of them and I've heard nothing but positive from everybody I've talked to

Kim Nguyen

I recently had my car fixed at Carstar after a hit and run. They did such a great job fixing my car that you would never know that it was in an accident. The staff there took care of my car from start to finish. They take pride in their work and they stand by the work they produce. I definitely would recommend this shop to anyone who needs a good and reliable auto body shop.

Matt Fugere

I had repairs on the body of my Impreza. They were friendly and kept me updated when repairs took longer than expected. They cleaned my car inside and out afterwards. Overall I'm happy with the results and service.

Stephon Long

Those guys are amazing and very efficient! They are also very caring and thoughtful. I can definitely appreciate good business! I truly appreciate you guys and will not hesitate to bring my car back to if any mishaps happens again!!! Thank you!!!

Ryan Graham

I was involved in a minor accident that left the front of my new car banged up a bit. My insurance company recommended CARSTAR to perform autobody work. The entire process was smooth from setting up an appointment to driving it back home looking brand new. Customer service was impeccable - highly recommend if you need autobody work done in the greater Hartford area. Good work!

Kolin Printup

Carstar did an amazing job fixing my headlight, grill, and my front bumper. Would always recommend them to anyone in need of body work and repair. They were super professional, fast and do quality work.

Jacqueline Diaz

Great place, love the way my car came out of the shop.....I would recommend carstar......

Alan Babey

These people do a great job, and send the car back looking brand new. This the second time I have used them, and are very satisfied with their work.

Nicole Silva

CARSTAR East Hartford was a pleasure to work with. I appreciate the friendly professional service, consistent updates, timely responses, and excellent work on my car- it is perfect! I also appreciate the full detail of the inside of the car prior to returning it to me. The inside has not looked as nice as it does now since I purchased the car! Thank you! I highly recommend CARSTAR East Hartford!

Jonathan Pollack

My family and I have been using Collision automotive for 20 years. Doug and his family are fantastic! We drive current model European luxury and American sports cars and would not trust anyone else to do a better job! Love these guys!

Helen Gibbons

They did good job my only concern was they could have replace other headlight on passage side with phone call to me, I have one bright light and one dim light. Thank you.

nikki salmon

My first time using this service and it was great. Very professional. Reasonable price and the work done on my car was very good. Recommend this place to everyone!

Elsie Cruz

My car was in an accident when my insurance company asked me if I knew of a Auto Body Shop I told them Carstar in East Hartford, back in 2018 my son was in an accident and the guys at Carstar fixed my son's car and the out come was great. So I had them fix my car when I got the call from the gentleman that kept me informed about my car on a daily told me my car was ready for me to pick it up I was excited. I can tell you when I seen my car i wanted to cry of how happy I was to see my car look like new. These guys did an AWESOME job. Thank you guys so much for everything. I will definitely recommend the guys and females that works at Carstar In East Hartford very nice and friendly.

Debby-Ann Allen

Overall good experience Car look pretty good.

George Petro

Great Job! Took a little longer than expected but beautiful work! And cleaning/detailing the inside.... Wow, what a nice bonus! Everyone was nice and courteous.

Cheryl Ewing

I basically in and out once insurance company gave the go ahead the receptionist Nicole was friendly and the guy with the ponytail was respectful taking the time to give details of the process they would take and he did so without talking down to me. Thanks to all the staff at CarStar

Tamar Smith

My insurance company recommended me to carstar to have my truck repaired . I’m very pleased with there customer service .they were so friendly .they did a great job repairing my truck they also washed and vacuumed it after the repair was completed .big thanks to Maggie she always kept in contact with me regarding my vehicle. I’ll strongly recommend.

J M

I've been using this CarStar for a while now, and they're just great. I've never had any issues with their work, and they're always so friendly and willing to help me out with whatever car troubles I have - even small things that they don't charge for. Right now they're fiddling with my headlights, because they throw out stray light that makes people think I'm high-beaming them. They could have said the bulbs only go in one way and there's nothing that could do, but instead they're at least trying. I highly recommend this establishment!

Terry Howard

The work that was done on my car looks like my car was never hit every line matches up evenly. Although I would have loved to see the same quality of work done to my bumper but overall this was a good experience.

Remy Levine

Any time a company vehicle needs body work we send them to CARSTAR in East Hartford. Fast, friendly, great results. We've been using them for many years and while it would be great to never need their services they take some of the hassle out of getting things fixed.

Blanca Cruz

I had the best experience with Carstar. I would recommend them. They do there best to get the job done as fast as possible and correctly. I was very please with the whole stuff, first impression means a lot and you get that right away, a very good vibe and a pleasant feeling. Thank you Carstar💯👍 …

Victoria Rosado-Cohen

I got a second opinion after getting an estimate here and ultimately decided to go with carstar, their estimate and work was spot on and in addition to that their customer service went above and beyond. JP specifically dealt with my pickiness with grace and professionalism. He answered every question I had and made sure my needs where met. Would highly recommend them!

Jovanna Rivera

CarStar is #1 in car repairs. I've had my car fixed by them twice and I would recommend their services anytime!!! Thank you to all the employees there who are so professional and courteous.

Richard Giraud

They were very nice people to deal with they gave me a date for my car to be done and I got a call ahead of time saying my car was done and come pick it up I would recommend anybody To them

Bibi Gomez

Excellent customer service from the time I made my first phone call .All staff member is very professional and kind.Thank you JP and Deb for accommodating me!!! I will certainly recommend your business.

Elizabeth Rocco

Their personnel are very responsive, and their repair shop is integrated with State Farm insurance.

David Rodriguez

They were super nice! They communicated very well and got the job done as well as cleaned my entire car inside and out😁😁 …

Deb Spencer

excellent service and communication from Nicole and JP. work looks great!

Dominic Diaz

Man am I impressed my car looks just like how I got it no problems at all my name is Julio by the way and I got fixed my hyandai Kona thanks to you guys it’s fixed

Eddie Debartalo

Best customer service ever. My car looks brand new then carstar went above and beyond by cleaning and detailing the inside of my car.

Andrew Santander

Staff was very helpful, kept me updated on the progress of my car, and finished repairs 6 business days sooner than estimated.

Scott Wrona

The best place around! Especially how nice the paint job looks! I would definitely recommend them to my friends!

kevin Olson

Very efficient called and texted with updates about my car they even had the rental car dropped off on site. Definitely would recommend

Ronald Beaulieu

Great group of people to work with. Very professional and courteous. Took care of all of my requests. Thank you all Ronnie B

Ivonne Centeno

Excellent service kept us updated on the progress of our vehicle. Will recommend to family and friends.

Maria Tcherni-Buzzeo

These guys did a quality job!!! Efficient and reasonably priced. I would definitely use them again (but hope not to have an occasion to do so! ;))

Daniel Olchowski

Very nice and helpful, good communication, and they even cleaned my car completely before I picked it up!

Daysha

The communication was amazing with this place, they made fixing my vehicle simple and seamless and I couldn’t have asked for a better location!

Adrian Finegan

Service was great with timely update, and the office was very professional and nice. Loved the work would definitely recommend and return.

A.M.S CARES EXPRESS COURIER L.LC. (A.M.S LOVE)

Carstar is the Best place to take you automobile 🚘 for anything needing anything done I've known about this Company over 24yrs ago when I reside in Philadelphia they were the Best there as well Thank-you 😊 …

thomas s

Best body shop I have ever worked with professional on time And great work I would recommend them to anybody

Adiela Perez

Everything was excellent, and keep me informed of the process they was doing with my car.

Janet Migliore

All staff was awesome, they explained everything thoroughly and kept me updated throughout the process.

Ben Swain

Great people, great workmanship

Natasha Reyes

Amazing customer service I was assisted with everything I needed for service will recommend to family & friends.

Ashley Mussington

All Staff were friendly and displayed great customer service. Lastly, I would like to say I was pleased with the results.

Gilber Garcia

Awesome job done in 3 days for a rear bumper fender bender.

Thomas Desena

Excellent Service..They made the whole process painless and dotted all the i's and crossed all the t's..Highly Recommend!!

India Lipscomb

It was good 😊 👍 they did a great job on my vehicle!!!💋 …

Peter Gagilardi

Body repair very professional

Joanne steacy bogan

Excellent service and friendly staff. Quick on repairs. Would use again if needed.

Simone Upsey

Absolutely wonderful service from a kind and well-informed staff. Thank you!

David Howland

They did a great job fixing up my car. Thank you!

Nick Ackley

Fixed up my car right in time to make the drive back from school. Great service, got it fixed quick.

NOEL ECHEVARRIA

Very friendly people very Responsible Really Happy with the Paint job

Clarence Murray

Great repair services. I would highly recommend.

melissa markos

great place to ring your car for auto body work.

BlackFiya Moses

The process was smooth. The staff was friendly, courteous, knowledgeable and helpful.

Neshia Malcolm

Good

Dante Pace

Bumper looks like new.

Owen Mighty

The work process was well explained and executed!!’

ava zemanek

Wonderful people! Did such an amazing job!

Stephanie Mirza

Very professional. No attitude from.anyone whenever I had questions or just an update

Birit Tiaong

Good service. Very accomodating.

Judith Dehaney

It was very convenient for me..close by didstance.

Ratish Sekhar

Superb craftsmanship and amazing customer service. Hats off

Keith Hill

Did a great job!!! Thanks

Charles Christie

Professional and quick

Marvin V

Very nice job and quick service.

Anabolena Nardelli

My car looks great!

JR's Pocket

Fast and friendly, the process went smoothly.

Peter Grandahl

Great communication, excellent workmanship.

Beverly Farquharson

Very detailed, professional and accomodating

Kenneth Rodriguez

Very good

Tye

Very nice speedy and pleasant

Kemesha King

Replaced a broken fog light

Ramsi Camacho

The best

Joseph Campbell

Great service!

Jesse Perez

Reliable

Jim Funderburk

This is the third time I have had JP and company repair body damage. I think my car is a target for young drivers. Each time I have been completely pleased. If hit again I'll be back, but I hope not. Jim Funderburk.

Dennis Garcia

Excellent service, very professional I will recommended 100% and will only take my 2018 Camaro there. Excellent service and very professional they left my Camaro like new.

WALK IT LIKE I TALK IT

The very friendly staff look for the solution for each problem with your car... Thank you Jeff

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