Reviews of Fletcher Jones Audi Service Center. (Auto Repair Shop) in Chicago (Illinois).

Fletcher Jones Audi Service Center

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322 Comments

Auto repair shop

Auto repair shop

949 N Elston Ave Suite 1, Chicago, IL 60642, United States

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Information of Fletcher Jones Audi Service Center, Auto repair shop in Chicago (Illinois)

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Reviews of Fletcher Jones Audi Service Center

chris cummings

Bought new w/ trade in from them and haven’t missed a scheduled maintenance in the last 8 years and my A3 is holding up very well at 106k miles! This is not your average dealer/service center. The service is consistently outstanding. They continually innovate ways to improve the customer experience when they could easily ride on the Audi brand coattails. Thank you FJ Service Center!

Nader Abu-Seraj

Tony was awesome! He Was able to get me in and out in 1 day for my cracked wheel. Free Uber back home. Easy peeZy! Problem solved. Got to love Audi. I’ll be getting all my services here from now on.

xxkumokoxx

Their quote is way more expensive than what other dealerships offer (obviously, it's Audi). If i did not have the Audi care, I would not have taken my car here for maintainance or oil change. The way time here can be long, but they offer uber voucher with the value of $15 each ride. It''s a nice complimentary, but with inflation and increased gas price, you end up having to cover for whatever is left for the ride which isn't bad I guess. The staff at the service center desks are nice and polite. The lounge has some coffee and sometimes a 69 cent cup noodle as a complimentary for the expensive service you're paying.

Kit C

I visited the service center a few times since I leased a vehicle here. The service has always been spectacular, staff are mostly friendly and informative. They have a basic lounge for guests to stay while waiting on their vehicles.

Michael Cote

The facility is so nice you might confuse it for a Billy Dec night club! My service rep William is spectacular. There are less expensive places to get your Audi serviced, but simply driving into this "Taj Magarge" makes you feel good.

Michele Gustin

Wow, called, met Channing, he had cars to show me, knew all the answers to my questions and we came home within 2 hours with an audi q5. Absolutely delighted.

Nathan Ton

Good service. They have a cool thing that gives you a ride home and back. The service guys honestly really aren't that pushy which is a relief when you own such an expensive vehicle.

Joe Matuschka

Andrew from the service desk was great. Would definitely work with him again. Very professional, good communication, went above and beyond. He was also willing to work with me a bit on price which is super welcome considering dealer services are always expensive compared to alternatives. Also always nice that they offer loner options and that you don't have to wait months for one to be available. Wish they would have cleaned up the car a bit better. After paying for service it would be nice if I didn't have to take it to another car wash just to get it washed up after the work. If they vacuumed or did the inside at all I certainly couldn't tell.

Natan Ostro

Great job servicing vehicle on the backend (techs are awesome). But the service advisors and their communication is hit or miss. Car would be ready by 6, showed up at 6:30 and waited over an hour due to short staffed. Please be better with communication when we are spending a lot of money for service. Thank you!

Diana M

I’m not a car person whatsoever, so when my car became totally disabled due to a steering wheel mechanical failure, and I had to get it towed on a Sunday when all nearby shops are closed, someone recommended that I get it towed to the nearest Audi center even if it was an after-hours Sunday evening dropoff. I was SO NERVOUS about the whole process, but the very next morning I got a friendly call from Tim Mettille who walked me through the process and what to expect. Tim was able to find out that the steering wheel issue was on active recall and that it was covered under extended warranty even though the car is an older model. The diagnostics test and visual inspection found other fixable issues, but I’m on a strict budget right now and I declined all of the other offered services. I was totally expecting to be hassled about that and pressured to select additional repairs, but Tim and the Audi team didn’t even mention it and I was so pleasantly surprised. I was able to get a loaner of my same model (A5) and it saved me from Ubering everywhere which had started to really add up quickly. I even got an Uber credit to get to the service center. Tim kept me updated along the way and was kind enough to assist when I went back to get some things out of my car. My grand total was zero dollars and I’m thrilled. This was my first experience with Fletcher Audi and I hope to be back! Thank you, Tim & team!

Milton Childs

Great service, outstanding people working there...only bad experience is reserving a loaner to get there and tell me that loaners aren't allowed for every service (I had punctured tired replaced) I understand why, but the audi exchange in the north suburbs didn't have this restriction...both are great but that difference stands out

Nicole Dela Merced

Excellent customer service. Great communication and thorough job. Eric Ponce was a pleasure to work with.

J

The service center is fantastic. I received a video clip of a walk through by the mechanic actually showing their findings on the vehicle which was then followed by the authorization invoice which calculated all the approximate costs. Beyond that the service associate was the most communicative and attentive to making my experience hassle free.

Kevin Conroy

Got annual service complete here as well as got tires replaced. their technology suite they use here provides a nice customer experience. the mechanic giving you a video walkthrough is reassuring you're getting what was promised.

Tommy Longmire

They have a great gift shop. A variety of hats hoodies and purses

Andrew Fisher

The service was excellent, professional. My representative Erick was communicative and transparent. Overall great experience. The Uber credits to get back and forth were definitely appreciated. I think you may be able to borrow an Audi for a day which would have been better, but I suppose you have to ask for it. Overall very positive experience.

dorian minor

My first experience was absolutely the best. Service guy Andrew Berk was totally professional and gave me a play by play analysis for my car. He made sure I was comfortable in the waiting room and was very honest and Friendly. Thanks for the awesome service

Garrett McIntosh

Took my Audi A3 here in December 2021 and it was a great experience. Eric was able to provide a great customer experience and communicated with me the whole time. The drop off and pick-up processes were a breeze. I will be going back for all my Audi services.

Jason Lauborough

Car was picked up a little late for routine service, and the shop did not communicate that delay in a timely manner. They notified us of the delay after the pickup time was scheduled. Other than that, an excellent process overall and I won't dock a start - this time - as they did seem legit busy.

Stark Bishop

The top-notch work done by Fletcher Jones Audi service department is only exceeded by their impeccable customer care. Their mechanics are honest about what repairs and maintenance is necessary, what is recommended, and what is optional. The work that they do is thorough and sound. Estimates are accurate with no padding or last-minute-surprise additions or fees. Parts are in stock and work is done quickly. The car is always returned spotlessly clean. It's their intake and customer care that really shines. Making appointments is painless. Check-in is simple and fast: it's easy to drop off the car on the way to work because I never have to worry about being stuck in a mire of paperwork and procedure. Everything is handled with clockwork efficiency. The staff communicates thoroughly and regularly with updates via text, phone, and email. Delays or inconveniences are met with practical solutions. Picking up is just as easy. We purchased our Audi at Fletcher Jones and have been happy with every aspect of the dealership. If you are shopping for an Audi or you own one and are looking for service, I unreservedly recommend Fletcher Jones.

Joey Samuels

My first time using Fletcher Jones and wow, what an awesome experience. Extremely efficient and professional. They offer you additional services but never push you to get them done and are very transparent. I never felt like I was being taken advantage of. I worked with Andrew and he was phenomenal. Would highly recommend using them for your Audi and they made a lifelong customer with me.

Anthony Gladney

Very professional staff. I made an appointment online and they were ready for me at 7 am when I pulled up. The car was completed 30 minutes earlier than expected! I would highly recommend Fletcher Jones Audi

Johnny BGood

I have never been happier with the service provided by Andrew (The tire guy). It was that time to replace the tires and his knowledge was exceptional. He provided me an Uber so I could go have breakfast. By the time I returned, everything was done! Will definitely come back again! Thank you Andrew and Fletcher Jones!

alexis fuentes

Service was amazing. Was there early at 6:30 in the morning and Tim came up to me with a smile and made me laugh bright and early. Usually people are cranky but he was ready to help me. Communicated with me about my car throughout the day up until it being ready for pick up. Everyone there is a pleasure. I drive from Schaumburg just to go to this service center due to the amazing customer service.

Jill Miller

FJ service was excellent. The Service advisor Jorge Gomez went above and beyond during the visit to make sure I was taken care of. He was clearly focused on what the customers needed and got ahead of a potential issue during my visit without me even asking. I would highly recommend if you want professional and expert services for your vehicle.

Leo Everson

Traded in my A5 for an SQ5. Worked with Michael Chiriboga. He was patient, helpful and made the process very easy. His team from the reception to finance were great also. 2 Thumbs Up!

Cesar Martinez

What a great experience! They dropped off a loaner (clean Q3 Sport) and picked up my car. Once the shop received my car the technician texted me to ask about other concerns with my car. I really appreciated the chance to talk directly to the technician. Once they were done with the work I received a video update from the technician of the service performed and a read-out of my tires and brakes (shout out to Rudy for the great camera work). Then returning the car was just as easy. They returned my car right to my garage washed and vacuumed! Truly above and beyond customer experience for what otherwise is a time-consuming and irritating process. Keep it up FJ Team!👍🏽

Joan Nemirow

I have always been impressed by this dealership. When I had a 9 year old Audi, they treated me like I had the newest and most expensive model! I had two tires blowout on my Audi Q5 2018 two days ago. Audicare sent a tow-truck to my location quickly, towed my car to their service center and quickly fit me into their schedule for a repair. The two tires were covered by Audicare contract also. My service manager Tony is amazing. I had an infant with me at the time. He made sure that the car was fixed quickly and assisted me in finding a spot in their beautiful lounge area to feed him while we waited for the repair to be finished. I chose to buy my 2018 car at this dealership because of the awesome service department.

Andrew Cierny

Jorge was top-notch in getting my spare blade key ordered. The key actually arrived faster than I thought, however no one notified me it was there (had I not called to follow-up, I’d have been waiting for it indefinitely). When I proceeded to the dealer, there were issues with signage as to where to go for parts vs service. It all looked to be Mercedes Benz, as it’s very unclear where to drive and park for Audi parts. Had I not stumbled on an open bay garage door (unlabeled), I would have not been able to find it. The employees were relatively unhelpful in locating it, and acted like I was more of an inconvenience to them—no apologies given for the confusing logistics. Also, when I asked about my new key they were all too eager to tell me it must be programmed. That makes no sense since I was just getting a replacement manual blade for inside the remote. It doesn’t affect the buttons. Seems like they might be running a scam of trying to make those not aware of Audi’s keys pay extra for a reprogramming they don’t actually need. Watch out!

L Brown

I have worked with my service representative Jorge on several occasions since purchasing my vehicle from Fletcher Jones. Although I have had the misfortune of multiple issues/repairs with my newly purchased vehicle, Jorge has always provided exceptional service without deviation this time. He volunteered to check me in after seeing me passed along between two co-workers. He is always informative, professional, and courteous.

Cheyenne Keyser

Andrew was awesome! Came to him in a maintenance crisis and he had my problem solved in under a day. He was very professional, communicative, understanding, and helpful. Usually I am reluctant to take my car for repairs, but I will be happy to come back to him in the future.

Constance Clark

Eric was excellent. I appreciated that he facilitated my waiting for my car to be serviced. The waiting room was Covid-compliant - seating arrangements were far enough apart and i felt comfortable and safe

Maggi Steib

Great service and beautiful facility. My Q5 required service recently and I experienced the new Fletcher Jones Service Center for the first time. Every person I encountered was friendly and helpful. The facility is state of the art. I really appreciated their electronic communication system via text. I received a detailed vehicle inspection report and was able to opt in or out of optional repairs with a simple click. Getting a loaner for the day was quick and simple, and the car was very luxurious. The work was completed efficiently and dropping off the loaner and collecting my car was a seamless process. Obviously, I would prefer not to require car repairs, but this service center actually makes you want to return.

James Faber

My wife and I purchased this vehicle from Fletcher Jones Audi. We noticed a sweet smell of coolant coming from under the hood. So we made an appointment to get it checked out at fletcher Jones Audi service center. We got it back the next day.. The system was checked and tested. And they found no issues. For peace of mind as we have warranty they serviced it and told us nothing came back issue wise.

Kathryn Nelson

Every interaction I have had with this dealership is superlative, including the most recent service experience. Could not ask for more professionalism from the sales and service teams than I have experienced.

Darren Morrison

Took my vehicle to Fletcher Jones Audi for service. Staff was very professional, check-in and check-out was on schedule, fast and efficient. A reminder call the day before outlined what I needed to bring and the COVID safety precautions at the Service Center. Staff were all wearing masks and hand sanitizer was available at the desks and at various locations throughout the Service Center. The loaner vehicle was ready within 10-15 minutes of arriving. An inspection report was emailed to me as soon as they finished the inspection so that I could determine the services I wanted performed. Both recommended and optional services were identified. I felt no pressure in my final selection of services for the vehicle. Overall, I am very satisfied with the experience and will bring my vehicle here again when it needs service.

Robert Cooper

George Gomez took exceptional care of me and our car. He was on top of everything the car required in a very professional way. He is an outstanding Account representative. Thank you Robert Cooper

Jody W

When I brought my car in for a recall issue, Fabian Jaimes was my assigned advisor and he provided excellent service from beginning to end. In addition to addressing the recall issue, he also helped me get my new license plates installed and gave me an accurate estimate of how long the services would take. I appreciated the follow up phone call and I was able to get my car back in a very reasonable amount of time. The loaner car was also great.

Katherine LaDue

The team at Fletcher Jones Audi Service Center is very thorough, document everything they find, and are so patient explaining the details and answering my questions. Would always recommend, very professional and timely! Also a lovely place to work while waiting for your car

MAMOUR GUEYE

Great experience. I had an appointment for an Audi recall, they fixed it in less than 3hrs and gave me a round trip Uber ride. Professional.

Csongor Gyuricza

In the past few years I have owned 3 different Audi vehicles, some as old as 2004, some newer. For the most part I've serviced them with Audi Fletcher Jones. I probably visited them a total of 10 times and every single time their professionalism was exemplar. The experience in dealing with this service center makes you feel important, whether you own an old relatively worthless vehicle or a newer one. In either case, you are treated with the same level of attention. Recently, I took my 2015 Audi S5 for regular service and they detected a leak in one of the shocks. They performed the fix, however the vehicle developed a squeak under certain driving conditions. I had to take the car back multiple times as they struggled to find the root case. Every time I took the car back, they were accommodating and most importantly empathetic to my concern as I was getting increasingly impatient. Sometimes car problems are not easy to solve and while I didn't particularly enjoy having to bring the vehicle back 3 times for the same problem, my trust level and respect for the team members that handled my case increased over time. Finally they found the root cause of the problem and fixed it for good. I appreciate the perseverance and respect throughout the process. While an official service center isn't always the most economical choice for servicing your vehicle, in the particular case of Audi Fletcher Jones I think it is worth it and I will continue to bring my vehicles here as I appreciate the professionalism and trust them. Special thanks to Servando and Alex from the service department who are excellent at their jobs.

Austin Gorvett

This was my first visit to Fletcher Jones and I was super impressed. I came in because of an oil leak and also got a 35,000-mile maintenance inspection. The place was clean, people were friendly, and service was timely. Love the ability to get updates and communicate via text.

Simone Newsome

I came in with a passenger side mirror that needed to be replaced and Tony, who assisted me through the whole process, was AMAZING. I had plans to go out of town on a Friday, but this unexpected repair seemed like it might ruin those plans. Tony told me he’d do his best to make sure that my plans weren’t ruined when I brought in my car on Thursday afternoon, and he delivered! Not only did he provide me with an Uber credit to make it home, he was able to have my mirror replaced within 24 hours. I would highly recommend Tony & Fletcher Jones Audi Service Center.

paula corey

I am consistently pleased when I take my Q3 in for service at Fletcher Jones. From making the appointment, to the personalized greeting and attention by the service advisor, and the actual service - the experience defines professionalism and pride in what the team does for their customers. I have now upgraded to a Q5 and am looking forward to continuing the relationship

Kamron Mikuta

I scheduled an appointment with Calvin for a transmission fluid service on my ‘15 S4, I requested Alex K as a technician knowing his attention to detail and level of care toward my car. All of my requests were fulfilled; I was adament about my vehicle not getting washed, indoor storage overnight, etc. Extremely nice facility, top tier work, and a service department I can trust in the future to return my car in the condition it arrived in.

D Lammie

Jorge has been my go-to advisor for my 2018 A4, and he continues to always take care of whatever I need done, at whatever my convenience is. He's the epitome of professional, and is why I will never go anywhere but FJ Audi for service!

Valerie Nash

Calvin was exceptional! The service I received was undeniably the best I've received at an auto dealership in a long time. Timely manner, clean and the communication process was amazing. Thank You!

Russell Pavlak

The Fletcher Jones service and App is great. The work they do is excellent and everything is communicated through texts and easy to use online links. I was really impressed with the new video integration they've done so that I can see a short clip of the repairs/work they completed.

David Shafer

Best service center in Chicago. The guys are professional, responsive and efficient. Loaner/Uber vouchers make it convenient and the free car was is a nice touch. Shout out to Rudy Medina for great communication and customer service. See you guys in 10,000 miles.

Dave Mishoe

My first time at the Audi Service Center and it absolutely exceeded my expectations. The facility was clean and the service was prompt and transparent throughout. My service advisor, Servando Lopez was exceptional and kept me abreast of my service process. I will definitely return!

CoraLynn Chavez

My service Advisor, Jorge Gomez, was communicative about any issues, parts, and the status updates of vehicle while it was at the dealership for service. No complaints and would happily recommend him for any needed service.

Chandrasekar Raju

The service representatives were really great to explain each issue in a detailed manner and allowed me to take my time to think through to approve for the repair without any pressure. The video sharing of the inspection and the digital report of the issues, inspection are really great tools to understand the issues and costs associated with each issue to fix. It was a game changing experience and fletcher jones made it happen.

D A

I had a good experience because of how urgent and quickly I needed the Audi service car and the repairs. There was good communication and well organized. They had a loaner car available so I can continue on my work. They even let me keep it over night because of my dinner plans and how much work I needed down on the car.

Micaela Vargas

Servando and Manny were exceptional! They helped me through the whole process of bringing in my car for yearly maintenance. I couldn't rave more about how professional and helpful they were to me. Thank you Fletcher Jones!

Christina Eng

Auto Glass Masters did a great job installing my windshield. Always happy with Audi service. Jared is an excellent, professional, friendly, and efficient service advisor!

Jessica Werner

I was able to make an appointment two days before to get a ding fixed on my car door. They offer a loaner car or Uber ride to and from the dealership while my car was getting fixed for the day. I dropped it off early morning and was done by 4PM!

Julie Carroll

I had the car in for service at Audi Westmont 8 times for the same problems. The issues were the MMI screen and the front axle both of which Audi Westmont had replaced. After spending in excess of $8,000 with no solution I decided to change dealers and went to Fletcher Jones. Fletcher found the problems and corrected both on one visit.

Matt Page

I bought my Audi on 6/23/20 and had to take it back to the dealership 2x for issues (we were having problems with the bluetooth connection with the MMI). Instead of going back a 3rd time, I decided to take it to Fletcher Jones (my car is Certified Pre-Owned, so it didn't really matter where I took it and this is a much closer Service Center). As soon as I arrived, it felt like a different experience. The staff immediately greeted me and were very informative. Throughout the day (after I left the dealership) I received communication and updates via both emails and phone calls. I worked with Josh Gotangco and he has been amazing. Fletcher Jones has done a wonderful job. I feel that they actually took the time to search for the issue I brought my car in for. There was no "we looked but couldn't find it". I felt heard when I dropped it off and I will now go to them for anything related to my Audi.

Trevor P

Eric at the service department kept me posted with updates during my repair, and the service department didn’t cut any corners in fixing the issue with my sun roof. It would have been easier to nearly fix it but instead they replaced the entire sunroof frame (under warranty no less) to make sure I never have an issue again. Also provided a spectacular loaner vehicle.

Patrick McCann

I don't understand the 1 star ratings. I brought my A6 there for service, they fixed it, and returned it in a timely fashion. What's not to like?

Tanner T

Very honest location, I appreciate their intuitive analysis and devotion to customer satisfaction. Will definitely be centralizing this location as a "Home Location". Brought my Audi A4 here for a simple Engine Light Diagnosis, and was treated with upmost respect. Not to mention the thorough exceeding expectation diagnosis I received! Make sure to ask for Andrew Berk!

Jovana Jovicic

Service dept at this dealership location is beyond excellent! These guys will make you feel like a royality. 😀 recently had some issues with my AUDI A6 2014 and due to COVID 19 dealership closures, I gave this dealership a call. Amazing service! I regret now taking my car anywhere else prior to this. They Picked up my vehicle, provided a loaner, fixed my vehicle in no time even though I had major parts that have gone wrong..kept me in the loop at all times...and once it was fixed they came to drop off my car and picked up their loaner. Service was not only amazing, but very professional and hassle free! Not once did they make me upset or gave me wrong info which in the past has always been an issue at different dealerships I have gone to. One thing I forgot to mention is that I really appreciated their COVID-19 prevention. All guys that dropped off picked up vehicles had gloves on..loaner was also covered w/ plastic wrap to avoid exposure. I could go on and on. Anybody that needs work done on their car i would suggest visiting this location.

Mary G

Fletcher Jones Audi really understands what outstanding customer service is. They are prompt, they are courteous and they are efficient. Every employee with whom you come in contact is kind and respectful. They keep you posted on the progress of your service and provide you with details of what was done. They have a comfortable waiting room with wifi and beverages. I've been bringing my Audis here for over 10 years and have never had anything but stellar service.

Brian Johnson

I have been very impressed with the service I receive at FJA for the last 2 yrs. They all are professional and courteous. I do not feel like I get overcharged for the quality and Servando is a great advisor who always gets me a good deal and my car is always done before or right on time. I only take my A7 to Fletcher Jones for service and maintenance! Very impressed with their service dept!

Brad Factor

I worked with Andrew B. at the service center. He was an incredible coordinator. He was very knowledgeable, and knew what he was talking about. I will definitely be back. My experience was very pleasurable. .Thanks to Fletcher Jones service and Andrew!

One Ofakind

Ive been here a couple times for tire pressure, and for service to my A3 Audi, as well as my Q5. The service is amazing, everyone is very helpful and nice. You are greeted at your car and taken care of right away. Their lounge area is comfortable and quiet, there are snacks available, my kids love them. Ive also used their shuttle service. The driver was very nice and funny, great conversation. Overall, I enjoy going here for service to my cars.

Alex Holt

I've worked in marketing in the automotive industry for years, and there are few dealerships that I believe have the professionalism and integrity of Fletcher Jones, and I say that only as a customer of theirs. These guys are fair, thorough, and communicative. You pay for it, sure, but I trust them completely, and the convenience of a luxury loaner is worth it. Not only will I go here to service my Q5, but I probably will buy here in the future. Just feels like they care way more about the customer experience than anything else, and that feels great .

Jilly Bundanoon

My winter wheels were installed on Audi TTRS in very fast time with excellent communication and interaction. Thanks very much to Tim Mettile who as usual gave us concierge treatment. Thanks very much

mark Gomez

Fletcher Jones Audi Has the best service. I got a flat tire on Friday, they came took my car to Audi, contacted me that night. The next day let me know that it would be ready and the cost. Picked up my car right when they said it would be ready. Jorge Gomez has been my contact person and has always done the best job for me. Contacting me, keeping me informed, and making sure the process is easy. Thank you!

Ovidiu Marginean

I haven’t been to Fletcher Jones until this week. I am very happy with their services. Mr Calvin Dacanay was very professional, he kept me updated and he explained me everything. Definitely I will use them again

Brian Fitzpatrick

Andrew is by far the best service advisor I’ve ever had. I own 8 cars currently, so that is saying something 😁 Experience could not have been better! …

Joaquin Brieva

Excellent service! Efficient and on time. All work done within the time frame agreed beforehand. All work needed was carefully explained to me with video documentation. Nothing done was unnecessary at all. Jared was my agent and he was my advocate in the whole process.

Nikhileswar Gosala

FJ Audi Service center has the best service. I've been here multiple times for tire changing to service to detailing and other services and every time, I had a very good experience. I've worked with Jorge and Gerardo and they were very helpful. Staff here are very polite and courteous. My problems have been solved in a timely manner.

Priya P

Tony Prusak was exceptional in his customer care and service. He kept me informed of all the work that was going on while I waited. I was never left waiting wondering what was going on. One of the best services in a long while.

Sarmad Faiz

I live all the way in the far southwest suburbs. I drive over an hour to Fletcher Jones Audi, while skipping numerous other Audi dealerships, because the service here is untouched! Servando has been my service advisor for a long time, he is so polite and cheerful everytime we meet. He always listens to my concerns and follows up with the diagnosis and repairs. Obi and Candy, are always a delight, they always follow up as well and make sure I'm getting the five star service. I wouldn't recommend anywhere else. Great dealership, great staff, and highly recommended! Wouldn't take my cars anywhere else.

Marion Nardi

My experience was a new experience for me with Audi. Coming from having a Infiniti for years this experience was pleasant. My service advisor Alex was very knowledgeable and professional. I read reviews pertaining to other Audi dealers and I decided to come to Fletcher Jones. I will be back for further service. Thanks for your professionalism!!

Roger Littman

As always, the service crew is there to greet you, set you up with a cup of coffee and an accurate prediction of the day's timeline. I was pleased that the warranty was broad enough to cover a small cosmetic issue and I was not treated like I was making a mountain out of a molehill. Plus a very good wash at the end. Nice. Roger.

Rachel Pollera

Exceptional service with a quick turnaround time. They even washed both the interior and exterior of my car, in addition to providing me with excellent service! All repairs, and a loaner car, were complementary and included in my warranty, so no additional payment was required!

joshua barr

Always an amazing experience. I actually look forward to brining my car into the shop. The staff is great, free coffee and your normally in and out in less than 30 minutes. They also give you a complimentary loaner if requested. I am an Audi driver for life!

Eric Swain

This by far is one of the best service departments I have ever experienced! From the initial appointment, to my arrival, having my loaner ready, the communication during my vehicle being serviced, up to being able to pay prior to arriving to pick up my vehicle...Flet her Jobes is absolutely seamless and convenient!! David my service advisor to the Service Manager Andrew....just an all around 10!!!!!

Rhonda Biller

Fletcher Jones service department is by far the best I have ever dealt with. Everyone is so professional and courteous when scheduling, servicing and with follow up! Gerardo is simply the best - I have worked with him for three years since I purchased the car and while servicing and maintenance have been minimal on the Q3, he has been a pleasure to deal with!

Karen Raymond

I brought my car in for detailing and my service rep, Tim was helpful and informative throughout. The car looked great and was ready earlier than expected! It was a win-win!

chloe bui

The experience with Fletcher Jones Audi was great. Especially, Ravi was absolutely amazing and helpful! He did not only help me with my car but also provide a lot more information about taking care of my car in the future. And his efficiency saved a lot of my time. Our Brand new Q5 looks amazing. On a side note i would also like to add that before we visited Audi dealership we went to their sister store Mercedes which is located across them, and as soon as we entered the dealership no one greeted us properly and we could so tell that they were not interested in us! Just FYI Mercedes sales staff if you guys are reading this , we wanted to let you guys know that you guys lost a sale few weeks ago from us when we visited your dealership and on the bright side we are so happy that we met Ravi at Audi dealership who treated us with respect from the moment we walked in and was very professional through out the whole process from the beginning and the end. Looking forward for more future Audi's :)

Omar Chicago Realtor

The service team at Audi is amazing! The service techs, like Tony P, are always working hard and have been very courteous, even when customers aren't. Manny has been a savior, helping me with loaners and going above and beyond with my requests, whenever he can help. Evo, the shop foreman, should be very proud of his shop. He always makes sure the job is done correctly and has entertained me anytime I complain about a noise or rattle. These guys care about their customers and it shows. You can probably tell I've been there a lot. This will be my second Audi I have trusted with these folks and will continue to do so in the future.

Katie Hercher

Update: After I reached out to two different members of management, they did the right thing and took care of the windshield. Took my car for a simple oil change and they dropped something on the windshield leaving a giant scratch. According to their own people, it cannot be buffed out, yet I was just informed that management is refusing to replace the windshield. Unbelievable. Even their own customer service rep said "I was surprised at how big the scratch is, they really got it good" when I took it back to show him. Don't take your car here unless you want to leave with more problems than you had when you arrived.

Joshua Hicks

I purchased an Audi from Fletcher Jones and the additional benefits of this place is fantastic. Included with purchase is use of the car wash when wanted, meaning I can keep our new Q3 clean weekly without additional cost.

Sephora Hibbler

Rudy Medina took care of my warranty repair. He ensured I had an Uber credit for my trip from the service center and to pick up my vehicle. He called me to let me know about the services needed on my vehicle and was prompt in responding to my questions.

liya muslinkina

Jorge was very good to us as well as everybody else we met. FJ Audi team made a thorough inspection of the vehicle and provided sound advice, no pushing, nobody insisted on unnecessary repairs. The issue with which we came was fixed and additional serious concern was addressed. Every error message or mild concern was resolved without additional charge. They replaced the air bag that was under recall, even without asking - at another place we have been waiting 2 month and treated like a nuisance with this issue. Excellent impression, a feeling that people do care, we will come back.

Kirby Meindl

First time bringing my new e tron in for service to reconnect the manual charger cord release pull string. Very professional staff - Javier was wonderful - great communication and quality service.

Joe Boken

I like these guys. I have a 2008 s4 with a manual trans, and they seemed excited to work on it. Engine work was a good price, but a little expensive for replacing control arm bushings, but that's life I guess. Thanks guys! Also shot out to Calvin Dacanay. Seems to have a passion for V8s. I gotta respect that.

Joy Williams

Jared Chaimukda was great with helping me to arrange for my 10k mile service and providing me with a loaner vehicle. His customer service and overall kindness is unmatched and he is a true asset to the dealership.

Hughes Turner

Excellent professional maintenance service (60K mile service) for 2017 Q7 Prestige model. This car is usually kept at our Ann Arbor, MI home but when we are at our Chicago home we always have our Audi's (also have a 2019 A6 Prestige) serviced at Fletcher-Jones.

Chris Moore

Damian was my service rep and he was wonderful. Friendly, detailed, etc. my vehicle was “misplaced” by the service staff when they finished with it and he walked the entire place to find it! Was quick to apologize without even pointing the finger at anyone. Very professional! Great guy!

Geraldine McMullan

This was my first time at the new service center and I was blown away with the curb appeal. Once inside I was further impressed. The service was excellent and on point. And most of all, I was sent several pdf files that outlined the diagnostic test and the level of their importance. This was priceless. Thank you so much for such excellent service on Oct. 27, 2018. I highly recommend your service.

Bobbi Wilsyn

Battery replacement appointment scheduled the same day. Uber voucher was provided so there was no need to wait around and I could return when I was notified that the job was completed. Complimentary car wash with service is always a nice touch.

kwooda1972

Last week I took my 2017 Q7 to Audi for brake repair, oil change, and sub-woofer problems. I was given a complimentary rental while they repaired my truck. The service team was timely, informative and courteous . I currently have no complaints. I will definitely continue to use Fletcher Audi for my auto repair needs. Great service!!

Andre Watkins

Every time that I have come to Fletcher Jones, I have been warmly received. They’ve taken the time to listen to my needs, address them and did all they could do to answer them and bring me the highest satisfaction that they can do. I’ll never forget when I first came to Fletcher Jones and I told them of a major problem that I had with my car, and I didn’t buy it from them. They took me on a road test on the streets and LSD for 45mins, came back called the service manager explained what was wrong the rest is history I’ve been a customer every since.

Ruby Zaragoza

Great customer service starting from calling to schedule your appointment all the way to checking out. Jared was great he listened to my concerns and answered all my questions as well as gave me options on next steps. The associates at this location are really good and customer service centered.

Doug Bacon

I’ve bought four cars from Fletcher Jones, and part of my motivation is the service level. The intake process at their new state-of-the-art service center is remarkable. Their system recognizes your car as you enter the property and when you pull in a courteous and professional intake coordinator (thanks, Gerardo) takes over and you are out of there in minutes. Almost makes getting your car worked on a pleasure.

J Mack

Fantastic Service Department for Audi and Mercedes Benz. Always courteous and they explain what they are doing to your vehicle. Servando has taken care of me during my last two visits, and he couldn't make it easier.

Jason Brooks

Great service. My biggest issue, which is the same with most dealerships, is the incredibly expensive services and parts that can be done at 1/3 the cost at a trusted mechanic. -- For instance I was quoted $90 for new wipers. I bought OEM for $30 on Amazon. Quoted $340 to rotate and balance the tires. Ashland Tire will do that for $60.

Jason Green

Fletcher Jones maintains my etron and Q5 and always does a great job. They took care of my 30k inspection on my etron recently and also changed my tires and wipers. As usual, they did a great job and got it down fast! Thanks!

Gina Sanderson

I love my Audi and I love the service even more. Jorge was great this last time and I've had nothing but good service there. Shuttles, loaner cars, now Uber...when you drop your car off for service they make sure you are taken care of. They give good reporting on your auto as well so you know what needs to be done. I highly recommend Fletcher Jones to bith buy and service your car

Chris Sanchez

Service was great once again, fixed my Audi , honored a $50 coupon and Tony was great! Left my car squeaky clean as if it were a brand new 2019!! Will continue to do service here. Highly recommend it!

Jeff Jacobson

Great service from beginning to end. Excellent communication and responsiveness kept me informed every step of the way. I like the use of texts and links to the video inspection to help me see what was going on.

Dossie Wu

Very nice service, excellent loaner vehicle provided, service performed on time with a detailed video from the technician. Everything they do suits my need so I would definitely come back for regular maintenance.

Google account

My service at the FJ Service Center was outstanding. My service rep is Fabian Jaimes. I also touched base with the manager, Andrew, initially and throughout as I purchased the Audi Q3 through carvana and noticed the Navigation system wasn't working properly and I had several questions as this is my first Audi. Both Fabian and Andrew were outstanding and prompt in their communications. I never called, text or emailed without a same day response. What could have been an utter car buying disaster only was salvaged because of Andrew, Fabian and the Audi Techs. I am beyond thankful for the optimal experience I had throughout and the final positive conclusion was because of them. Both were engaged, listened to my issues and assured me they would ultimately solve the Navigation issue. Best of all they did fixed my navigation!!! Fabian also took the time to communicate with the resolutions team at carvana that lead to carvana pitching in for the repair costs (as the car was not fully inspected by carvana prior to the sale-hot mess but that's another story). I ended up purchasing Audi Care as I loved the fantastic service I received from FJ Service Center. I will not be taking my Audi elsewhere as long as Andrew & Fabian are there! Can not recommend this Audi Service Center highly enough. I do believe my positive experience was in large part to the rep, Fabian, I dealt with. Make sure you read through the reviews and choose a service rep that will care & listen to you. Andrew & Fabian were great professionals and amazingly kind & considerate people. Highly recommend!!!

Adam Bennett

Excellent customer service and communication. Josh is awesome to work with and made sure my vehicle got the quality work it needed. Highly recommend Fletcher Jones Audi Service.

Briana Bussell

Very helpful and thorough inspection. Needed a door sensor replaced. Provided a loaner vehicle while my vehicle was being repaired. I love my Q5 & the Audi team is always helpful.

Steve Adolph

I wanted to give big kudos to the customer service at Fletcher Jones Audi Service Center and in particular Juan Alvarez. There was a repair needed on my car and it was borderline whether it would be covered by the extended warranty. Juan spoke to the warranty department on my behalf and was able to get it covered. That type of customer service is very much appreciated and is the reason why my next Audi will be purchased at Fletcher Jones Audi. Job well done!

Renee Evans

As humans, we are quick to complain when things don't go well. Less prompt at praise. I had an issue with how my car was repaired at Fletcher Jones. I contacted the dealership and dealt with Vince Sweeney. He personally ensured my car was sorted out correctly. He was professional and empathetic for my situation. His commitment to making the situation right with my car made me a Fletcher Jones fan! I have just purchased my second Audi SUV from FJ and will continue to bring it to FJ for servicing knowing I am treated well as an Audi owner. Huge praise to Vince for his continued professionalism and commitment to customer satisfaction on the highest level. Sincerely, Renee

Rebecca Villa

I brought my car in for the 10 thousand mile oil change and received great service. Jorge was my adviser again and did a fantastic job. I received regular updates and communications from him. They ended up finding a bubble in my tire and Jorge communicated this to me and ensured it would be covered by my insurance. Thank you!

John Crosby

I was greeted as soon as I arrived and directed to Rudi, the Assistant Manager. He was very friendly and helpful. I waited for my car and was surprised the inspection took less time than I expected. Appreciated walking out to my washed car with time to spare.

Dominic Grassi

Once again I was greeted immediately. All was explained to me. A cup of coffee and a donut later I was on my way with a clean car that has been closely looked over and washed. Another great job! I've been with Fletcher Jones since it opened on Oak Street. Always pleased

Melissa McClusky

Getting my car serviced at the Audi Service Center with the help of Josh was a quick and painless experience. It was simple to make an appointment, drop my car off and pick it back up via Audi's Uber service, and communicate with them throughout the process via text and email. It's doesn't get much easier than that.

Kina Kelly

The Associates are always helpful and very friendly. I appreciate the honest diagnosis regarding my vehicle (and not feeling like I'm being milked), and I appreciate the various specials offered by Fletcher Jones. Thank you!!

Barry Brunetti

Great staff & facility. Tony was the service rep who handled the check-in and pick up. Exceptional approach to his customers. The car was worked on quickly--I brought it in at 8:30am and picked it up at 2:00pm. Would recommend highly.

bob gibson

I brought my car in for routine service and Jorge checked me in, advised what they would do and told me they would check everything out and get back to me and got me out of the building in 5 minutes. They advised me the details by text a few hours later and my car was ready as promised without any wait. Very fast efficient service.

Emanuel Arrieta

Best service center I’ve ever visited. Profesional and well trained people they do everything in their hands to fix your problem. UPDATE: 3 years later still the best Audi service center in the Chicagoland area thanks to my advisor Jorge Gomez for always taking care of my vehicle needs! PSA: don’t buy Mercedes’ go Audi

Sergio Denis

Parts department,Anna, Eduardo and Raphael, great costumer service.

Jonathan Soco

Exceptional service from beginning to end. Service associate Rudy was professional, respectful and updated me on the progress of the service of my vehicle. Keep up the great work Fletcher Jones Audi Team!

Toyo Brown Jr. (T.J.)

Tim Mettille and Manny are so knowledgeable about the Audi wheel repair, they were able to explain the operation, the cost, and the time duration easily and succinctly. I appreciated their attention to detail and thoroughness in helping me.

gary beckman

Very Professional. In the quote they gave me before I had the work done on my radiator overflow, they showed all details, including tax, so when I was presented the bill it was to the penny compared to the quote. Thanks Anthony Pruzak, you were great. Gary Beckman

Ericka L

I want to thank David Bonilla in the service department! He went above and beyond customer satisfaction by making sure my Audi repairs were made efficiently.

susan schweir

While driving into town last week to visit family, my sensor light came on and I got hit with a rock that put a hole in my windshield. I didn't want to drive back to Chattanooga on Monday without getting the light checked out and the windshield fixed. I called Fletcher Jones Audi bc it's closest to my son's condo and am really glad I did. Even though it was near closing time when I called, James made an appointment for me the very next day and told me Fletcher Jones would even Uber me to my son's home when I dropped off the car. David in the service dept made sure he understood all of my concerns when I dropped off the car and as promised, an Uber took me where I needed to go. When I picked up the car two days later, it was clean and everything was fixed as promised. And they even sent an Uber to get me for the car pick up. Working with Fletcher jones Audi Service was easy and the most enjoyable experience I've ever had with a service department. Truly appreciated the service and professionalism of the entire department. Thank you!

Henry Horace

Erick was meticulous and highly professional. My experience was satisfactory and my S5 runs better than ever. I did not feel overcharged or fleeced as I felt at previous dealerships.

Anita Wilcheck

My car was impeccably clean when it was returned to me. The check in and check out process was easy and seamless. Service attendant was very pleasant and helpful.

Scott Phillips

The service department at Fletcher Jones Audi in Chicago genuinely sets the standard for automobile service. I've taken my vehicles to FJ Audi for five years now, and every experience has been unquestionably professional with unbeatable attention to detail and customer care. These guys always get it right.

Justin Escobar

Attentive and excellent communication and handling of my A/C issue on my relatively new car. Erick was helpful in explaining warranty coverage.

Joe Dreyer

My experience was that the Fletcher Jones team was committed to meeting me where I was comfortable. I happened to like negotiating from home, via email. They (Matt Kahn, my salesperson) was happy to do that. We discussed many things and negotiated to a mutually agreeable deal. The FJ team was focused, addressed my concerns, and showed openness to discussion.

Noe Huerta

They’re awesome in the many ways they communicate info to you, email, text etc. they’re in the year 2050. Very helpful staff members that keep you up to date on the status of your vehicle.

Paul Lee

Omar stepped in at the last minute on a busy Saturday to help me lease my first Audi. He was professional and incredibly helpful. I felt very comfortable and confident with my lease. Omar is exceptional and very knowledgeable. An A+++ experience!

Javier Anaya

I didn't buy my Audi Q7 from Fletcher Jones Audi and its an older model. I took it to FJ Audi repair center to make sure my Q7 gets and stays in tip top shape and they've showed me Great customer service and professionalism from day one, they really cater to their customers. And there repair prices are really competitive with there constant discounts and coupons. I want to thank my FJ Audi Service Specialist Jorge Gomez for all your help & professionalism. When I'm ready for a new Audi it will be from Fletcher Jones.. I'm hooked....

Ashwin Joshua

Dropped in to have my damaged plates replaced and Frank (from the night shift) was absolutely great. I was in and out in no time. Service comes with a smile here!

Jennifer Baryl

I brought my car in to fix a blown fuse. Tony Prusak is the best!!! He took care of my issue with Mike from Service.

Lindsay Dagiantis

Easy to register for an appointment, very communicative during the process. Gave us updates on the entire car, and what each thing would cost. Didn't push to have us get anything done that we didn't want to get done.

want domains

Nice and clean but One thing that impressed me they served me a Sandwich right in there service center lobby. Very clever. I will go back for a fries and Italian beef again. Work is amazing too.

Keith

Service was quick efficient and thorough. It was an expensive set of repairs and my service advisor worked to find some modest discounts, which I appreciate.

Kiril Douhalov

Alex K and his manager Andrew R truly go above and beyond to accommodate a customer. Alex is communicative, educational and well-informed, while Andrew is fair and dare I say generous, a rarity in auto service. Thanks, guys!

SimpleJan Kaznecki

No regrets on getting our car thru Fletcher Jones. It's a new facility and nothing to complain about. Joey Lama, thank you for taking care of us with the sale and always answering any questions we had.

Varun Laroyia

Calvin Dacanay is an excellent Service advisor. Very professional, patient and gave good sound advice. I will utilize this dealer in future owing to the superior service experience.

Sasha M.

Fletcher Jones Audi Service is fast and complete. The sitting area is clean and has decent coffee. My car came back working perfectly and was washed in the process.

Mark O'Dette

I come to Fletcher Jones because they're consistent. Great service, timely work, personable staff, and attention to detail is second to none. Plus they detail my car every time! Highly recommended!

Hunter G

Super clean establishment with extremely respectable and courteous staff that will attend to your every need. Simply make an appointment and show up on time. If you have an Audi and live downtown this is definitely the go to place for tune ups and other service issues.

Noe Nunez

The service here is amazing. I drive about 2 hrs just to come and get the service on my car done here. Their waiting lobby is the best I have ever been to. The staff is super friendly and extremely helpful. You have the best car and this place will give you the best service.

Lacey Hill

They constantly kept me up to date on my car's progress and the 2021 Q5 loaner wasn't too shabby either. I felt very taken care of!

Alvan Turner

I had an emergency, in that a warning came up on the dashboard that said my Q5 had an electrical malfunction and could not be restarted. I went directly to the service center, calling then while on the way. They fit me in, diagnosed the problem as a shot battery and replaced the battery. I was on my way with no hassle. A great experience.

Raquel Marshall

Fletcher Jones Audi is the only Audi dealer I let maintain my vehicle. The service center is always clean and customer service is stellar. Thanks for the great job.

Kevin Freeman

Outstanding service as always. Jorge Gomez (client service rep) Provided truly exceptional service in every way. I will purchase more Audis and I will only go to Fletcher Jones.

Joni O

Rudy was very professional and helpful to me for the whole process (diagnosis, estimate, service, check-out). I appreciated the courtesy with which I was treated and the readiness to address my concerns.

Sandy Gubin-Luskin

Service rep, Tony P @ Chicago location extremely professional, knowledgeable, got job done on time. Good value, quality ~excellent communication to let me know car status.

Tres Dudley

Very satisfied awesome customer service. I felt like they cared about my vehicle. I enjoyed doing business with them well worth it.

Josh Hickson

Great communication and help from Andrew Rajchel. The waiting area had plenty of spread out seating, coffee and water, and some small snacks.

Mondira Sengupta

So am leasing with Audi and access to the car wash is part of signing up with a dealership. Over the past year the car wash had been out of commission almost weekly at times . This week this occurred twice ! Regardless of a valid reason it seems like this should have been resolved by now by the dealership and made a priority.

M. Rassoul

I'm always very pleased with the excellent customer service provided by Fletcher Jones Audi Service. In particular, your service representative Tony Prusak. He is always very knowledgeable and genuine in assisting customers in a professional manner.

doug baker

Always fantastic customer service. We were on vacation when service on our SUV was complete. Representatives from the service department drove our vehicle to our house and left it in our garage so it would be available when we arrived home.

sundara kota

Bought 2015 Audi Q5 from this dealership recently. Sales person Ravi was very courteous thru the whole process. Only thing is we may not have much room for negotiation as they say are already very slim margin on these. Overall I would recommend this dealership and sales person Ravi in particular for future car deals.

Brenda Robertson

They are really thorough with servicing my car every single time. Excellent communication about status and wait times. Facility has a very nice waiting area.

Mary LiehLai

Service person Jared Charmukda was excellent. Very efficient, friendly and took care of everything without needing any reminders. Thank you.

Matthew Swanson

I had a windshield defect on brand new q5, the GM was kind enough to have Fletcher Jones take care of it, free of charge since Audi was not willing. The loaner car was not clean inside, there were multiple sticky residue stains on the center console, seats, and some small wrappers in the cupholders. These are fairly small gripes but for a luxury car brand it shouldn't be acceptable. I keep comparing Fletcher Jones to McGrath since that's what I switched from and McGrath is far superior in terms of customer service and overall experience

Andriy Pasieka

I would like to thank the Fletcher Jones team for taking care of my car problems and getting it done right the first time , Tony Prusak did an amazing job at documenting my concerns and keeping me updated on the steps taken to resolve my issue. thank you again -andrey

Jayson Blakemore

David is the best! He has great service is very personable and always keep me in the loop. His service cannot he matched. The team here is very attentive and passionate. They truley put the customer first.

Vinny “Tony Spagett” Luongo

Ive had a really good experience with Fletcher Jones coming off my VW Golf R. VW was a nightmare to deal with for the 3 years I had it and everything from sales and now dealing with the service department has been great for me.

Zachary Blazek (Zack)

Honestly one of the best interactions, communication, and level of service from their service center. Used them twice now, and I’ll keep going back! Couldn’t recommend them more!

Scott Newman

Everyone who works there is really genuinely nice which is rare. They get you in and out, the place is spotless, and everyone has a smile on their face. Erick and Oodi specifically were awesome!

Patrick O'Brien

Fantastic service, knowledgeable sales person, valuable advice, on point timing, great communication AND the end product/ service exceeded my expectations from each member of the departments who worked on my car. I’m in love with my car now equally as to when I bought it.

Nathaniel Morgan III

Tony Prusak & Gerardo Negrete Jr. are the best Service Managers there PERIOD. They move mountains for the customers and make you want to keep coming back. Fletcher Jones sets a high bar for service. They even work with you on prices. They had lower prices for brake replacement than the tuning shops in the area. Believe it.

Deborah Tek

My service coordinator, Josh, provided excellent service! He kept me informed and answered all my questions. I definitely will be asking for Josh each time I take my car in for service.

Rachel Katznelson

Sometimes it’s hard to get an appointment quickly when you need a rental, but they are so kind, professional, and explain everything so I understand.

Jeff Newcorn

Tim Mettile is a great service coordinator. Always straight with me. Always communicative. A great asset to FJ. Whether it's just a new tire or much more extensive work, he's the man!

Ivan Eraković

I will do everything here from now. No one can beat that price. Oil and filter change for $120? Also if you have a situation for which you think that is impossible to solve you are on the right place. You can ask for Ivica, he is the best educated specialist there!

Michael Mitsoglou

Wow! Wow! Wow! Stunning facilities and service. These guys aced everything! I moved to Chicago from San Diego recently and when it came time for service I decided to go back to my old dealer Flecher Jones. So happy I did!

Bookie Tosh

Customer service care was awesome, thanks to Tony and loaner vehicle ready for you while your car under goes repair, vehicle repair was great! can't love this location less😃happy customer …

Amit Srivastava

I’ve used FJ service center for all of my Audi's for years. They are truly exceptional and professional!

Val Curran

appointment on time, and very thorough inspection and video included in oil change. Tech knowledgeable and explained any possible issues

Usama Houlila

Service is exceptional, pricing is reasonable for my car (audi q5) which I totally love and with their easy loaner program, I don't have to switch my schedule around

Philip Black

Jorge and team deliver an enjoyable, timely and personal experience. Great waiting area too—good to get some quiet work done during short visits.

Dre Dre

I dont know if it's because of covid but lately they have been over looking things. I used to get the best service. If I have to ill drive further to get my service.

Thaddeus Johnson

The managers at the sales dealership absolutely suck but this service center is top notch in every way. I wouldn’t think to go anywhere else!

Perry McKay

Erick Lopez was my service advisor and treated me like a very much valued and appreciated customer and communicated well and handled all of my service needs perfectly...many thanks (I appreciated the loaner vehicle also)

Tawanda Goines

Andrew was excellent! Very professional and great personality! I love Fletcher Jones Audi!

carbon LORD

Above and beyond service while I waited. The new facility is top notch. Complimentary WiFi, Peet's coffee and doughnuts with a lounge and cable TV accessibility. Thank you Andrew and Rodolfo for your assistance.

E Chanlyn Neighbors-Richmond I

This place has grown by leaps and bounds over the years. Everyone is couteous in the group, particularly Robert, the service manager in Sprinter service. He's very helpful.

Neil Chamness

Very good customer service...

Cheryl Christie

Good customer service, takes a bit longer than I hoped, however thorough explanation of services provided which is nice!

Helen Roper

Service appointment was on time, car was ready as promised. Staff, Calvin in particular, were courteous and helpful. The car wash was a welcome bonus!

Arthur Cirignani

The facility is impeccably clean and my rep, Fabian was a good listener, extremely knowledgeable and provide good recommendations on avenues to maximize the benefits of service while being mindful of the expenses involved!

Khaled Shawwaf

Staff was very polite, attentive and kept me informed as I was waiting for my car repairs to be completed.

Stephen Melamed

Tony Prusek is an excellent Service Advisor, knowledgeable and forthright in his explanation of necessary, recommended and optional repairs.

Grace Alexander

Tim did an amazing job with fixing my car and updating me throughout the process!

Javaka Thompson Jr

Mr. Negrete was a quick and concise writer for my service appointment. Very seldom do you meet someone as professional and courteous. Thank you.

Don Dearinger

The service was performed well and in a timely fashion. I just don't know why it took them almost 6 months to aquire the parts and get me scheduled. Overall, I am not impressed.

Ellery Fisher

It's a palace to getting your car serviced. Big, impersonal, but efficient. Free carwashes are a good benefit too. They stop car washes at seven.

Alyssa White

David from the car wash went above and beyond to help me dry my car and clean my wheels. People like him make me so impressed every time I visit for service.

Elena P.

Always a pleasure to do business with! I get a red carpet treatment anytime I walked in! Thank you very much for taking care of our Q5

Mark Westlind

The staff always keep me updated. I also always receive a video diagnostic tool. Very courteous staff.

Nancy Christian

Tim is a the service professional to take your Audi to if your car needs regularly scheduled maintenance or periodic repairs.

CARBAJAL RAU

Jorge Gómez (my service advisor ) excellent service , communication is the top key in this business and he knows how to communicate plus’s very friendly Car was ready @ the promise day multipoint inspection free , service loaner coordinator (Manuel arroyo ) supply my loaner ... loaner car was ready @ the time of my appointment ... I recommend the dealer for any services !!!!

yessie susanto

Great place for car service, waiting room is nice and they have coffee and snacks for you as you wait. The people here is also friendly and attentive to your need.

Symeon Stavrakas

I've been a customer for several years; every Service Advisor has treated me exceptionally.

Myra Nimchaiyong

They kept me up to date with repairs and recommended repairs. I requested a loaner to test out a new model and they made it happen!

Ruben Vargas

No complaints on this visit, or any others in the past. Prompt service and great breakdown once job was complete. Also, car wash included.

Keith Jenkins

The service staff was very friendly and answered all my questions. I found out the service center recently started offering some detailing services that I cannot wait to take advantage of.

Daniel Smith

Friendly, professional, efficient service.

Alicia Robinson

Easy to work with. Great follow up. Exceptional customer service. Everything that one would expect from Audi but friendly 😁. …

Kathleen LaPorte

tim was extremely courteous and perfectly communicative. I also appreciated the follow up email indicating my car's check up status.

Ser G Watt

Always best results for your dollar 💵! …

Fernando Moran

First time getting service here and it was amazing! Impeccable customer service and I was made to feel at home! I found a new home for my Audi!

tim doar

Andrew Berk was right on top of what was going on, what needed to happen, and kept me informed right along; great job.

pamela brown

Aways an amazing experience

Jennifer Willis

The service at Fletcher Jones Audi is top notch! From the moment you arrive to the moment you depart, you are treated with the utmost friendly, courteous, and professional staff!

Prasanth Chinta

I had a great experience at this dealership. The brand specialist was straight to the point in our communications both via email and in-person.

Richard Flinn

Service is good and usually pretty quick, but they're not afraid to try the heavy sell on leasing or trading in for a new vehicle.

Janet Kong

Jorge is fantastic. He took care of me very responsibly. The process was very smooth, and done to perfection. I enjoyed it.

M S

Needed a rear window wiper arm, ordered and was on my way in about 15 minutes, fast service.

Alysha Moll

Always helpful. Continue to come for service for my vehicle, and if ever decide to purchase a new vehicle in the future it will likely be here.

jsouth489

Top of the line detail job. Slightly pricey but well worth it when you need trusted hands working on your vehicle.

Kevin Connellan

Always excellent. Try to get Tim Mettille as your service advisor. He's terrific.

David Goelz

The people in the parts department are some of the nicest, most helpful people I've ever dealt with. Highly recommended!

Joel Richman

My Audi had a recall and they took care of it quickly and as expected. Will go there again!

Michael Wilczynski

Service was excellent. Always attentive and proactive. Car was in great shape when I picked it up. MAW

Alex Alex

Andrew Berk was very helpful, very professional, he explained to us all we need to know about the service. A+

Leah Bettis

Had a great experience getting a last minute evaluation of my car having had oil issues--Josh did an awesome job!

Patrick Priore

I wasn't prepared to pay $4000 for maintenance/replacements, but I think i was treated honestly and not gouged.

Marilu Quintanilla

Robert Negrete always takes care of my car! I won't leave it with any of the other service reps anymore. took me a while to come back here but this guys really makes a difference!

steve abrams

In and out, performed the only-necessary work, gave me an amazing loaner, work completed same day. The staff was fantastic. Thank you!!

Kenneth Smith

As always their service was second to none. I will always bring my service needs to fletcher jones. Thank you!!

Skip Stern

All steps of the process went very smoothly. Calvin kept me up to speed on the progress of the maintenance and what he was suggesting be done.

Allyson Werntz

Tim M. ensured a quick and pleasant service experience. Providing UberX complimentary transportation was very much appreciated.

G L

We called ahead to tell them we would be a little late to pick up our car and they waited for us.

George Bakris

Service was superb. Process and experience painless and pleasant. Of all the Audi service center this is clearly the best in my 20 years of owning Audi’s

bonnie fields

I always receive fine service from all the personal at the service center. I feel they have my interest and needs foremost in their minds

Olivia Bowman

Fantastic old school customer service. I've been going to these guys for a year now for my car, they've treated myself and my family great.

James Cosma

Jorge Gomez is a fantastic service advisor. Keep up the great work!!

Mary Kier

My Fletcher Jones Audi technician was very thorough and also attentive to my needs. I highly recommend this dealership!

Brian Mak

Always pleased with the service and the staff! Gerardo is professional and makes me continue to do my business with Audi and that location.

Hugh Spahic

My car was taken right away. The loaner was ready in 2 minutes and my car was finished when promised, cleaned and washed. It makes me want to buy my next car by you.

Kirstjen Lorenz

The car wash is free if you get your car serviced here.

Jarrett Banwart

Easy online scheduling, fast and friendly service upon arrival and great communication regarding progress and completion. Then easy online payment prior to pickup.

Conor Hegarty

Thank you Alex for all your assistance with my A6. We had a few issues pop up unexpectedly but you made it smooth and easy.

Joe Rosen

Service advisor, Andrew, was great. Great communication, fast, efficient, and super helpful.

Kevin Cho

Andrew was great from start to finish and transparent about expectations w regard to length of time and costs.

Steve Symonds

Excellent experience with F-J Audi. Jorge was a wonderful service advisor to work with.

Bradley Mirly

Incredibly fast service and very friendly staff. They help you along the way and is what you should expect from the Audi brand. Thank you!

Kathy Young

Very quick turn around while I waited. As usual car was washed and vacuumed. Great service!

Anish Kadakia

Gerardo does a great job. Thorough and polite and very repsonsive to my concerns. Which I know at times can be demanding.

Ruth Nackers

I had an amazing experience! Everyone was very kind and helpful. I recommend this Audi dealership to everyone.

Cami Freeman

As always, support and service outstanding. David Nunes in particular stands out for fantastic customer communication and support.

Edward Blake

Servando is super knowledgeable and have the best customer service. I always enjoy my hinself in the most comfortable service area anyone could be in.

Zac Compton

Service writer Zach was excellent and made sure to thoroughly explain work and get it all completed promptly.

Chioma Ozuruigbo

Absolutely great and quality service. This new location has a very modern esthetic look, service reps are knowledgeable and the quick and speedy service is comparable to none! I love this location!

Hunter Andre

I am always impressed by the Fletcher Jones Audi Service Team! I would give them an A+!

Mz.Precious Michaud

Wonderful family atmosphere. The food was amazing and the Ambiance was delightful great place to visit if you want to feel at home.

Andrea Shaw

As always the staff and specifically Andrew was phenomenal. They are always accommodating snd

B Harris

These guys are all right. they gave me updates, did the service promptly and right the first time, the facility is great and I'll be back.

John Solimine

They were totally professional and efficient—and tony was a super service manager.

Ultra Violet Rays

No wait, offered a loaner vehicle, continental breakfast, and friendly service! Just a few of the reasons I will always be an Audi customer!

Carlos lopez

Always a great experience.

Steve Berger

Loaner/service as scheduled & punctual. Josh handled the whole process with courtesy and professional knowledge.

JoAnna Lira

Great facility and I love the complimentary wash. The team always takes good care of me.

Michael Newkirk

Audi service is definitely overpriced but work is always industry standard quality work! Always have my car service here!

Paul LeRoux

The waiting area is exceptional, chairs, free coffee, restrooms, and printout of the complete yearly checkup.

Justin Alcala

Great service. Kind staff from the minute you drive in until the minute you leave. Compared to the shops I've been going, this is heaven.

Lauren Lawal

Great experience as usual. Love the new added video of the inspection process.

Jason Jackson

The best in the Chicagoland area... Tim was super great and he is the reason I will continue to do business with Fletcher’s Audi

Bill Hope

Great customer service. Car looks like new, Thanks for the wash.

Kenny Kosky

My car is always in good hands and they do a very professional job. Couldn’t be happier.

James Bright

Excellent service. Friendly, professional and fully explained any options I may have.

Clara Carrillo

Tim Mettille is great! He made sure I left satisfied and also followed up throughout the day! 🤟🏼 …

Odell Mitchell III

Truly a smooth and wonderful experience. I would highly recommend Fletcher Jones!

Holly Yeager

Excellent customer service!! The environment is spacous, clean and very inviting. So happy to be a happy customer!!

John Schumacher

Service rep was super nice. Work was completed before promised. Thoroughly professional!

Aqueel A

Tony in service is great. Knows his stuff. Definitely worth the trip.

Katie Wise

Great service. Appreciate the loaner when they are working on your car!

Brendan Crowley

Service agent stayed in communication, loaner car was clean, fast turnaround and fair service.

Coraliris Echevarria

There;s customer service, but then there's luxurious customer service and thats what Fletcher Jones Audi offers....

Linda M

I am very happy with the service at Audi - they are always friendly and helpful

Zak Protzman

Great service. Convenient. Very proactive about their customer service. Beautiful new facility with security.

josh larson

Great service. Didn't feel like I was being pressured to get more things done than just my scheduled maintenance.

Tyresa Davis

They were very informative throughout the entire experience. Timely, professional, and detailed.

Erwin Aulis

Very strong service staff, in particular, Josh Gotangco. Thank you as always for the help!

Barbara Kane

Excellent pick up and drop off service! Thanks Jorge Gomez!

Frank Bianco

Always personal service. Just the best.

Patricia Daniels

2 recalls completed as well as rattle in fuel line

Elizabeth Simer

Nice experience and I had a good space to do some work while I waited.

Michael Harris

Beautifully clean service waiting area, with two desktop workstations with internet access, as well as free wifi, free coffee...

Daniel Guill

From start to finish, the Fletcher Jones team has taken wonderful care of me as a customer.

sam Sam

Tony Prusak my service advisor is the best, great follow up!!

4 Fit Elements

Joey was the greatest. He was patient with me and my family and guided me to my dream car!

Sherrin Dunns

Went for annual maintenance; service experience is always a step above.

Nina Smith

Travis, Justine and Kelly were great to work with. Thanks Team!

Charlie McGowan

Great east experience!

Meg Satherlie

Josh and Dave were great and went the extra mile to make things right.

Keith Heric

Always a good experience here. Erick and Tony are the best!

Aaron Geer

Service team goes above & beyond!!! Thanks, Jorge Gomez at Fletcher Jones! You have a customer for life!

wyndl jones (Brian Mendenhall)

Love this place. Everyone that works here is super nice and respectful. Quality service!

Craig G

Top notch guest service, quality waiting room amenities, knowledgeable team members, fantastic experience!

Parker Holcomb

Beautiful facilities, great tech, and a friendly yet efficient staff make for an A+ experience.

Nikoloz Lezhava

Great location. Beautiful facilities. Friendly staff. But VERY Expensive!!!

SHC Gym

Service on both of my Audi vehicles recently and they did an amazing job

Stuart Hanson

Great dealership from initial web research, purchase, and including servicing my new car!

Darin Frieling

Fantastic Service and awesome follow up. Tony Pursec is a pro through and through!

B

Extremely punctual, professional, courteous - could not ask for better service!

Daniel Cartalucca

Awesome fast service and was able to book the day before without hassle.

Hongtao Liu

the service was very smooth and organized and the staff was super helpful and polite!

Sandy O'Kane

Easy in/out. Service manager set my time expectations and beat them

Ro Sandoval

Servando follow up just like he said he would and car was delivered on the date they say they deliver.

Joe Scanlan

Very swish environment. Very slick set up. Great service. The best in town.

Jermaine L. Carter, President

Always a pleasure visiting the dealer, fast and efficient services.

Calvin Brown

Beautiful facility, fast, thorough service and Peet's Coffee to boot!

mitchell doi

GREAT SERVICE TRULY PROFESSIONAL ATMOSPHERE $$ IS WHAT THEY ESTIMATED

Martin Killeen

Top-class service once again from Fletcher Jones.

Mik Bauer

I had a good experience at the dealership.

Duane Gordon

Great professionalism!!!! They are the #1 dealership and car sales in America

Nancy Nolden Snyder

The service is always well done and professionally delivered.

M Brumfield

Good customer service. Jorge is personable and responsive.

Yang Lyu

Been a customer for 4 years. Always receive the best service

David Kambic

As always I am greeted with kind, professional service.

John OMara

FJ has good systems in place and capable, friendly staff.

elma menkovic

Good place to service your car staff is knowledgable and friendly

Nathan Denton

Service and facilities are top notch. Just wish it wasn’t so expensive.

Emil B

I was taking care of by Andrew Berk,professioaly and quickly.

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