Reviews of ABW Appliances Showroom: Arlington. (Appliance Store) in Washington (District of Columbia).

ABW Appliances Showroom: Arlington

135 Reviews

103 Comments

Appliance store

Appliance store

4748 Langston Blvd., Arlington, VA 22207, United States

Description

Information of ABW Appliances Showroom: Arlington, Appliance store in Washington (District of Columbia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of ABW Appliances Showroom: Arlington

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Reviews of ABW Appliances Showroom: Arlington

Joanna Lim-Zakrzewski

So happy to have found a dishwasher through ABW. Our dishwasher stopped working a week before Christmas and ABW was able to get us one (thank you Terry) and installed within a couple of days — thank you! Ras installed it for us and he was amazing! The dishwasher was in an awkward spot and he was able to figure out a way to get all the hoses through without needing to remove certain parts of the cabinet. Very meticulous and checked for leaks afterwards. Would definitely use them again for future appliances replacements. Thank you!

Patricia Corrigan

I was so fortunate that Ras installed my Bosch dishwasher! He was terrific! He went the extra mile to ensure that installation was complete and successful. He was thorough, professional, and very helpful. He took the time necessary to do a top notch job, and he answered all of my questions so well. Thank you, Ras!

Rod MacAlister

We are delighted with the cooktop we bought through ABW. The installation hit a hiccup due to a virtual measuring flaw, thus requiring an expensive granite cut, but after some discussion, ABW did the right thing and went ahead. We were relieved and grateful. Altogether a good experience in the end. We would certainly buy from this store again.

Phyllis Heideman

It was a pleasure to have Paco here at our home. He took extra measures to ensure proper installation correction of our dishwasher and explained every detail. Thank you Paco!

Jen Rodriguez

It was a pleasure doing business with ABW Appliances. My salesman Donald and the installation team were true professionals. Excellent service from start to finish.

Jonathan Ferguson

Exceptional service from beginning to end. ABW Team provided me options, availability to scheduling and delivery. All around professional with efficient processes. Thanks.

Seth Riebman

Paco did an amazing job working on the dish washer and fixing the problems from the initial inatallation. He was very professional, polite and hard working to make everything correct.

Sheila Thomas

Paco came to 8211 Scott's Level Rd to follow up on the installation/replacement of the wall oven & did an outstanding job of making sure everything was correct. Great quality control.

Allison Mitchell

I ordered my LG Thin Q by phone . Terry was my salesman. It was in the height of Covid and no vaccines out , so I did everything virtually , to include the pre-site visit for measuring the location. I am in a condo so the wash closet is a tight fit. All went perfect! The delivery was exceptional with the app where you can track driver location and what position you are in the delivery queue for the day. I will definitely use ABW for future appliance purchases.

Stephanie Stahl

Friendly, knowledgeable staff - I got a great price on a new washer dryer, and the install was extremely efficient despite house challenges (lots of stairs).

Rita Hare

I ordered a Viking oven last May and promptly got caught up in the supply backlog chain. All through the 8 months until it was installed I was kept updated. Vernon, who sold me the oven, was more than wonderful in helping me feel happy. So much so that when I needed a new washing machine in November, I texted Vernon with what I wanted and he made the magic happen without me even having to go in. My washer is great and was installed quickly and stress free. Vernon is very responsive and friendly. He’s MAGIC… and I will be a loyal ABW customer when I need another appliance.

Paul Miller

I was looking to purchase all new kitchen appliances for my kitchen remodel and came upon ABW. Donald Smith was assigned as my sales associate and from start to finish he was awesome! Instead of trying to sell me appliances he listened, provided an array of options and ideas, and guided me with professional advice as I made my decisions. He was extremely helpful during the purchasing process, answering questions and consulting when asked. Don helped set my expectations from the outset and was very realistic about manufacturer lead times. This allowed me to order my appliances so that delivery was made when needed for the remodel. He was an excellent communicator and earned my trust because he put honesty ahead of upselling. I've purchased plenty of appliances over many years and Don is simply the best at his profession! I highly recommend requesting Don to help you with your next appliance purchase, be it one appliance or a full kitchen / laundry upgrade.

Mary Lane

Great communication for my appliance measure from ABW. I received multiple texts and emails with details regarding the appointment. I also was linked into a app that showed the driver's location in real time and notice when he was 15 minutes away and when he had arrived. Very helpful information! Mike, the technician was knowledgeable, professional, friendly, and informative. He gets 5 stars from us!! He is a wonderful representative for ABW--the best!

Mark Schenkman

Competitive price and installation was very professional and timely. Although they were delayed a little getting to me, I could see on the map where they were and one job took them a long time, they kept me informed as to expected time. Overall a positive experience

Monica Young

ABW came through for me when I needed a new refrigerator unexpectedly. I called Mr Terry Lane who helped me find a great replacement in record time! The delivery crew (Jimmy and associate) was ahead of schedule, careful not to disturb anything in my home, worked quickly and left without a trace. Good communication by Jenny by text and email. From disaster on Tuesday afternoon to new fridge on Friday morning, I couldn’t ask for better service. When I need new appliances I’ll call ABW first.

David Fisher

My experience with ABW was a mixed bag. ABW bought out the company from which I purchased my freezer. A technician from the previous company found that the door was actually deformed so that the interior light switch would not work properly. At that point, my problems began. Having been given a 3-4 week delivery time for the door, I found that to be totally incorrect. In fact, the door took about 3 months be delivered. During that time I was given more incorrect information up until about 2 days before the door was supposed to be delivered. Additionally, NONE of my calls were returned. All follow-up was initiated by me, even after I was promised call-backs numerous times. Finally, by chance, I was connected to Vicki Fox. At that point, the whole experience dramatically changed! I told her my sad tale and how frustrated I was. She took all the information, said she would investigate, find out where the door was and get a firm delivery date for me. I had doubts, but she came through exactly as she promised. She followed up with me several times, and adjusted our delivery date when a conflict arose on my end. When the door was delivered, Brian, the technician did a superb job quickly and professionally. Kudos to Vicki and Brian for turning a very frustrated customer into a fan!

Susan Kerin

I purchased a dishwasher from Donald Smith. He was fantastic. Not only did he help me find what I was looking for, he kept an eye out on my product and would keep me updated on the delivery and the Covid related delays. When he noticed that the dishwasher I ordered was going to be delayed even further, he found a similar one of the same brand that was available within a matter of a couple of weeks. So we got our dishwasher months sooner than we would have if we would have waited for the original one that we ordered. He is definitely deserving of five stars!!! I would highly recommend working with him.

Anne Hancock

Paco was prompt, polite, and very knowledgeable about washers and dryers. We are very satisfied.

Victoria Fisher

I had an amazing experience at ABW! The showroom is stunning and has a very large inventory on display. I worked with Vernon, who was great every step of the way. He was friendly, patient and had answers to all of our questions. My favorite thing was that Vernon took the time to point out little details that one would only notice after some time owning an appliance. It was really helpful to notice these things in advance. I can’t recommend ABW enough!

joan lang

Pacco and Sergio came here to install my rangetop. Let me tell you, they were the most knowledgeable, experienced and friendly team I have ever encountered! They took care of the installation, were very careful and inspected thoroughly. I would highly recommend Pacco and Sergio team at ABW. They really do care about taking care of their customer. In fact the whole company at ABW (including Hector, Manager) have been the best. I would purchase from this company for all future appliances. Thank you so much!!

James Czerwonky

We began looking for a replacement for our Kitchen aid built-in refrigerator in May and were helped by Donald Smith. He was very professional. There was a huge backlog for all of ABW's competitors, but ABW's price-point and handling of our situation were what tipped the scale. Given the current situation with COVID-19, we. appreciated his "coaching" to cope with unavoidable delays.. ABW's installation crew was also top notch. We highly recommend ABW and Mr. Smith.

Meredith

Sales rep Howard Artis was professional and did an outstanding job. He worked hard to accommodate our requests. Will definitely contact ABW Arlington for any future needs.

Gloria Joyce

We love our new “Bosch” kitchen with a new cooktop, exhaust fan, microwave, dishwasher, double oven, and refrigerator/freezer. We worked with Tobi Quinn who gave us first-class service, providing advise, technical guidance, and on-site look (more than once) feel and touch until we were comfortable with the Bosch selections we made. We wanted a beginning-to-ending vendor experience, in other words, they survey, order, deliver, install & haul away, and service the products, all ABW employees, no repeat no sub- contractors which are often used as an excuse for poor service. ABW does it all, and does it professionally. Thinking of upgrading your kitchen, don’t forget the survey piece, my old appliances were 15 years old, and over those 15 years things have changed, new AC connectors, new exhaust vent connections, appliance sizes have changed, etc so you need a good survey to minimize installation issues. ABW knows these things and the team members work the issues together to ensure customer satisfaction. Tobi also ensured we got all the associated Bosch price breaks, refunds, discounts, etc. We don’t make a lot of vendor recommendations, but honestly, ABW is a notch above, got an appliance problem; give ABW a chance to solve it. Thank you.

JoAnn Volk

Paco not only fixed the problem I reported with my range, he showed me what the problem was and made sure I inspected the work to be sure I was happy before he asked for my signature on the record of his visit. Problem solved just a couple days after I reached out to ABW.

Ismael Cedeno

From the first time we contacted the company Mr. Lane was extremely professional and very knowledgeable. He went out of his way to educate us, help us and guide us to making the right decision. His efforts resulted in us purchasing the appliances at ABW vs it competitors. We totally recommend them. Ismael

phil u

ABW was great to work with on sales and their installation was even better. Just got appliances installed and then installers were helpful and worked through a couple of issues with our contractor. Expect to enjoy the appliances and look to ABW if any issues arise.

Molly Ketterer

We are so impressed by Sun and Winter! They offered a heads-up for their arrival. When they came, they worked quickly and collaboratively. We appreciated their updates as they worked and how they answered our questions. Both were friendly and engaging during their time with us. We were the last stop of their day! Many thanks to ABW for their support!

Laura Sweeney

Paco was professional and very helpful. We really needed more information before we make our purchase due to the limited space in the laundry area. Very appreciative of his help

Paula Sayag

Pedro Jose and his assistant Luis were amazing. After 2 other ABW teams couldn’t solve the problem and an outside plumber gave up, I was about to trash the icemaker. Our ABW salesperson, Steele Pierre, was as attentive and resourceful as he always is. He was sure there was an explanation. Sure enough between Steele and Pedro they discovered the problem and efficiently fixed it. Once again, I’m an ABW fan.

Sandi Middleton

I am very happy with my new Jenn-Air electric downdraft range purchased from ABW, Sales Consultant Terry Lane. The range looks great and has many special features - the smooth top elements heat up and cool down quickly, a cool touch safety feature that prevents getting burned from touching hot burners, oven door glides shut, just to mention a few. Many thanks to Mr. Lane for sharing his expertise and knowledge about the product, and guidance/help with the online purchase. Mr. Lane was very patient and a pleasure to deal with as it took me several months to make my up my mind to buy the range. In addition, the delivery men were efficient and courteous.

Maury Lieberman

If my very positive experience with Jovana is a valid indicator about the quality of the ABW sales staff, I can only say ABW is a model of how a good customer experience should be. Jovana not only had a warm and winning personality, but her energy and responsiveness to get me the appliance that I wanted could not have pleased me more. Jovana was knowledgeable and supportive in expediting the sales process without putting any pressure on me "just to make a sale" She let me be her guide in terms of the performance requirements that I Was looking for, and responded with information that responded directly to my questions and which gave me information that was helpful in making my final selection. Jovana responded to every message tat I sent her with amazing speed. There was no message that I sent her that I had to wait more than an hour for her to respond. What also was impressive was that she knew what she knew and also was honest about what she did not know. In the latter case she quickly consulted with other ABW staff and got back to me very quickly. When the time came to do some pre installation measurements in my kitchen, They had to be done virtually. Jovana added Travis to the mix at that point and clearly guided me through the process exhibiting the same personal qualities that I admire in Jovana. It is not unusual for a sales experience to be unpleasant. Not this one! Goodby Best Buy.! In the future ABW will be my go to place for major appliance needs. Great people, competitive prices, a wide selection of brands, knowledgeable about products and rapid response. What more could one ask?

Gayle Palmer

We had Paco and Sergio install our Bosch dishwasher and the experience was excellent. They took care of everything and we are extremely, extremely pleased. Should we need to go to ABW for an additional appliance, we hope that Paco and Sergio will also be the ones to install that.

1st Amendment

Excellent experience, reasonably easy to get in and out of although you have to make a hard uturn if you're coming from the other direction. Prices are amazing, can't be beat.

Michael Bracy

We were in a pinch with a dying refrigerator that requires a very specific (and fairly unusual) dimensions because of built-in cabinets. While inventory is extremely limited because of 2020 shutdowns, Donald Smith went the extra mile to scour inventory and found us exactly what he needed. The delivery/install team was fast and efficient. It was a very positive experience and we greatly appreciate Donald's hustle and follow through.

Jan Stewart

ABW Arlington knocked it out of the park! I will never buy from a big box again when the service you get at ABW is first rate from start to finish. Once we decided on the appliances I kept waiting for the ball to drop. The site survey was a breeze and gave me peace of mind knowing what we had selected was going to work out. Then the purchase was a breeze. Working with the installation scheduling crew was really fantastic and they worked with me to find the best date and time. The real kicker was the installation crew. Very professional and meticulous. Never saw that coming. The easiest process imaginable. Cannot recommend them highly enough.

Eugene Tadie

My microwave conked out just as I prepping it for sale — disaster! Fortunately I was working with Vicki Fox in Customer Service. She was always courteous, professional, and resourceful in tracking down needed parts, no mean feat given shortages during the pandemic. I commend her highly to ABW’s management team — Vicki deserves high praise and a raise.

Holly W

The delivery crew Alberto and his teammate (Sorry do not know his name) did an awesome job. They were patient, kind, and completed the installation quickly. We are awaiting a late arrival on the subzero refrigerator and freezer and hope this team comes back for it! Thank you!

Joseph Jose

These guys are fantastic. Our old fridge died (bad compressor) just after we restocked it. I had some unique dimension requirements. Terry Lane helped me find the right refrigerator and made extra effort to get it scheduled for delivery in two days, during the pandemic no less. Other sites were showing no delivery for several weeks. I highly recommend them.

M J

AWB did the installation of a new motor for an extractor hood. ABW sent two technicians, Sun and Winter, who called me 15 min before their arrival. They worked very quickly and it took them less than 20 minutes in total to replace threes motor. Good job!

Samantha Foti

Paco was wonderful. He was very helpful and hopefully we are on our way to a fully functional and complete downdraft.

Lynne Steele

I was chatting with Mr. Terry Lane and was impressed with how much better it was working directly with a pro than just online with a big box store website. Mr. Lane agreed to talk about my choices by phone and we found exactly what I needed and he took care of everything else. Within a short time, the fridge was ordered and all squared away and I was free to deal with many other pressing things. I didn't have to go to the store and talk to folks less experienced. Terry was friendly, attentive and efficient.

David Donovan

$440 for installation of a Sub Zero refrigerator that cost double what i paid for my first car, by 2 guys who didn't have a clue beyond making sure it was level. Water and ice dispensers are not operating and they advised they have no idea how to make either work. "We just install." Great. Called the office before they left and, well, MAYBE tomorrow someone can call us back. $440 for THIS? Next call will be to my credit card company to report the failure to deliver and install the product we paid for. For $440 they should send TRAINED installers who know the basics of how this ungodly expensive product should be installed so that it actually works. 11/29 update. Well, we now have a fully working fridge, but only because we insisted this was not a service issue, but an installation problem. Recommend you train your installers to justify your exorbitant installation fee. If they dont have a clue, why are you charging $440? Good news is that we were able to persuade them to send out an installation manager who was (with a little prodding) ready and able to figure out the installation issue. So upgrade to 3 stars.

J M

Superior customer service. Responsive, flexible, punctual. Outstanding choice for appliances.

John Masci

I've worked with Don Smith for many years and purchased a lot of appliances. Was very happy to see he went over to ABW. Experienced the same great service I always have come to expect of Don. I will continue to buy my appliances as needed through Don and ABW

lisa Gomer

I bought a chest freezer in late March and was helped by Donald S. He was very professional and courteous and really took the time to help me find the right freezer. There was a backlog on freezers, but Donald contacted the company and gave me a delivery date of May 8th. Given the current situation with COVID-19, I knew that there could be delays. I was ecstatic when Donald wrote me to tell me that the freezer would be delivered on May 8th. I really appreciated his diligence in following up on the delivery. I highly recommend ABW and Donald S.

Carrie Nixon

ABW was recommended to me by a builder. I am extremely disappointed by their customer service. My less than two year old appliances have had three service calls - which is not their fault. However, in two of the three calls, I was told I would get a call back to let me know when a part had arrived and follow-up service could be scheduled. No call, either time. I had to repeatedly follow up, only to find that the part had arrived earlier. Since the beginning of this year, as I was trying to call and schedule service for my third repair, I was not able to reach the service department; the call would go to an untended voicemail, and there was no way to reach a live person. When I finally did get someone live to pick up a call, I was told that they have been having problems with their new phone service all year. Unacceptable. Finally - three weeks after the third repair, I received a call from ABW telling me that Kitchenaid was not going to cover the cost of the part b/c my cooktop was out of warranty. This DESPITE the fact that, at ABW's urging, I had purchased a (quite expensive) extended warranty for my entire suite of kitchen appliances directly from ABW prior to the one-year warranty running out. That warranty was supposed to cover all parts and service. When I informed ABW of this on the phone and asked why the extended warranty is not in their own records, the response was basically, "oh." Maddening. NOTE: It took ABW 9 months to respond to this post... FOLLOW-UP, MAY 2019: I had an issue with our KitchenAid microwave recently, filed a claim through the extended warranty, and reached out to ABW (as the warranty's service provider) for help. The repair was tricky, requiring three separate visits, but Ryan Simon, the company's CEO, got involved and sent his most experienced repair person our way - and that solved the problem! I appreciated the assistance from the top; hence the revised stars rating.

Phillip Staub

Sun and Winter (real names of ABW repairmen) fixed our range. They called ahead, were neat, efficient and professional. They explained the repair and how to better maintain our range. Best experience imaginable.

Charlotte Tremonti

Great communication through the entire delivery process from customer service to the driver.

Laura Metro

The ABW representatives that came to our home, Sun & Winter we’re friendly, professional and not only fixed the freezer issue but were able to answer some general questions we had about our dishwasher! Great experience.

Renee Stepler

I had Pacco and Sergio here today to installing an oven range. They did a fantastic job. They were very detail-oriented and made sure every thing was working well before they left.

Dave Cintorino

Paco came to assist the initial delivery on installing the cabinet front to my diahwasher. He made it fit seamlessly.

Private Person

We are remodeling our kitchen. We worked with Vernon Gilliard in the Arlington showroom. He was extremely knowledgeable and helpful. Also, very responsive to all our questions/concerns. I would highly recommend working with Vernon and ABW.

Richard Brown

My wife and I worked with Howard Artis at the ABW Arlington location on selecting appliances for our new kitchen over a period of 10 months. We finally purchased a SubZero refrigerator, Wolf stove, Bosch dishwasher, Perlick wine chiller and Vent-A-Hood exhaust. As well as being personable, Howard is extremely knowledgeable about all these brand appliance models and options. He noticed immediately that I had picked a Vent-A-Hood with limited clearance based on my online research. He is the most knowledgeable sales person that we talked to about kitchen appliances and I highly recommend him and ABW.

Oumar Seck

Paco and Sergio were courteous, polite, displayed utmost level of customer service. I am impressed by their service and want their management team to know. I hope other learn from them. Thanks for sending them to my house.

Sophie Perinot

Paco came by for an on-site visit in preparation for the ordering and installation of my new range. He was knowledgeable, professional and friendly.

Alexandra Simmonds

Both service personnel were professional, thorough in their analysis and gave a clear explanation of the process for determining which refrigerator would fit in our tight space.

Riley Swinehart

Excellent service and easy to work with. We've partnered with Howard on a handful of appliance purchases, and his insights, timely responses and support, and ability to get us the best deal is much appreciated!

Chris Peters

Great experience with ABW. Abdess helped me to select my new appliances, and he is great help! I strongly recommend to others if you are looking for appliances, go to talk to Mr. Abdess in ABW. He will take care you well.

James Cornell

The ABW team did a fantastic job performing the installation. We have used ABW twice this fare and have been very pleased with their results.

Mary Pat Lindsley

Paco was fantastic! Very helpful and took care of all of my question! He cleaned up everything and did a great job! Thank you!

Carrie Shelton

I’ve used these guys twice over the past three years to fix my Bosch washer machine. They’re polite, courteous, knowledgeable, and prompt. I will remain a loyal customer!

H. Alexander Manuel

Top-notch. The sales people were very knowledgeable and helpful. Delivery/installation was very professional.

Evonne Taylor

Marcus, Michael and Recco did an amazing job on a difficult delivery and install. The were courteous and determined to get it right. Highly recommend.

John F. Krotzer

Paco did an excellent job installing the electric range, even though the floor below it was uneven. Thank you!

Kk Ku

Great job, Sun fixed what previous techs screwed up. Sun figured out that the icemaker water line was not properly clamped and came loose resulting in water leaking onto the floor from the ice maker reservoir.

Mariemma DM

I"ve had to chase, chase, chase... poor client service. UPDATE** After posting a low rating, CEO Ryan Simon reached out to me to rectify the poor service I had received. He did an exceptional job, managing the situation for prompt delivery, proposed a fair compensation for my troubles and delivered on his commitment to fix the situation. He regained my trust future business with ABW.

Darya Niroo

Alberto was wonderful with installation and explaining all the details of our outdoor kitchen. Covid protocols followed as well!

Thomas Corcoran

Friendly and knowledgeable staff. A well put together showroom with several working models and a variety of mid to high end appliances. Blake was terrific too.

Rachel Sandkuhler

Dan was awesome! It was definitely a late night for him but he was not letting that get in the way of his customer service! Thanks so much!

Kelly켈리

Mr. Abdess from ABW is friendly, knowledgeable and helpful. Delivered appliance on time and make my kitchen looks good.

Mildred Reagle

Son and Winter came today to service my oven and dryer. They were courteous, very professional, and wore a mask.

Lynnette Hughes

I appreciate the level of service offered to me by Donald at ABW in my search for a replacement faucet for my kitchen sink. Thank you.

Gabriel Bell

Pacco and Sergio were very friendly, efficient, and careful; the installation went smoothly. Thank you!

Chris Cummings

Fast, smooth dishwasher purchase and installation

Greg Babitz

The delivery folks did a great job, particularly getting the old freezer out of a tight spot.

vanguard

Sun and Winter were on time, professional, and friendly. The call was completed quickly. All in all a great service call,

L Scott

Fantastic service! Professional, courteous, and friendly! Our new appliances work great!

Amanda Carta

Great easy install. Dishwasher looks great. Thank you so much !

Alexandra Handy

Incredible customer service. The sales rep was the most knowledgeable and blew other other appliance stores out of the water.

Laura Abbruzzese

Marcus and Rico were excellent! Friendly and did a great job!

Sabita Rajvanshi

Very helpful. Very fast. Ensure that everything was working perfectly and answered all questions with no issues.

Nancy Trainer

Professional and friendly delivery from Paco and Sergio... who could ask for more?

Karen

Winter and Sun were amazing! Super professional!

Brian Zaleski

Thanks you Alberto for installing our new dishwasher today.

Ray Goldbacher

Great service by everyone, from sales to delivery. Seamless and appreciated.

Gregory Coleman

Fabulous, knowledgeable staff working in a very well-stocked showroom

Dan Abele

Driver update notices were awesome.

Moises Camacho

Terry thw best sale rep!!!!

Thomas Dowell

Ask for Howard! He's the best!

Candace Campbell

Pacing and Sergio Great job

Greg Mason

Friendly staff, great inventory

Huijun Postman

Glad it all worked out.

injunacura yo

Very friendly and helpful

Linda Mensah

Nice selection.

Darren Margolis

Paco did a great job. He was only scheduled to measure the space for the new microwave but he said he could do the installation since the microwave was already here. Saved me having to schedule another appointment. All done in 30 minutes. THANKS!

Bethany Matz

I recently had a very positive experience purchasing a washing machine from Melonie at ABW's showroom in Arlington. She was very helpful, professional, and made the process easy. I really appreciated her help!

Adam Russell

josef monterey

Ana Serra

Steve Solomon

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