Reviews of K & A Appliance Inc. (Appliance Store) in Philadelphia (Pennsylvania).

K & A Appliance Inc

611 Reviews

177 Comments

Appliance store

Appliance store

135 Independence Ct #103, Lancaster, PA 17601, United States

Description

Information of K & A Appliance Inc, Appliance store in Philadelphia (Pennsylvania)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of K & A Appliance Inc

Popular times

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Reviews of K & A Appliance Inc

Monica Pullen

STOP! Look no further for any home appliances you may need! K&A Appliance is the place to go. We were in search of a washer and dryer. I had checked several places and found most to be overpriced or rather out of my price range. A friend of mine, who lives out of state suggested I check out a scratch and dent store. I have absolutely nothing but great things to say about K&A. From my initial inquiry via email, a follow-up phone call, customer service on the floor and purchasing personnel to the delivery! The professionalism, courteous, friendliness and efficiency were outstanding!!! I would highly recommend! I am very satisfied with my purchase! I will be purchasing from them again in the future! Bonus: not a scratch or dent in sight!

Julia Bailey

I recently purchased kitchen appliances from K & A and had a very good experience. Cisco was helpful in finding the right appliances out of hundreds to choose from. Kristen took care of the transaction and setting up delivery. I had no wait time and got what I needed in less than an hour. When the appliances were delivered there was a minor problem with the set up. I called them the same day. They sent two technicians over the next business day and issue was corrected. Jaime and Giovanni were knowledgeable and provided great customer service. I have made several purchases from K & A and I recommend them for their selection, pricing and great customer service.

Rebecca Lippart

From the initial phone call to the final installment, K&A Appliance Inc.’s customer service was fantastic. They offered coffee to me while browsing and were quick to hold the door and assist even where they didn’t need to. Although their Tuesday & Wednesday delivery days were full they offered to bring it to us within the hour of purchase today! A huge blessing to our family! Upon installment when they noticed there wasn’t a water filter in the fridge they called their supervisor to bring one right away. Similiar to many items within their store, there was at least a $1,000 discount for two marks on the outside of the fridge. Angel and Danny installed our refrigerator and were absolutely fantastic. Kind, polite, courteous, and went out of their way to be helpful. I can’t tell you how thankful I was that they delivered our new fridge so quickly!

Marlene

My fridge went out in November and K &A came thru! Prices were great, quality of fridge was excellent, and their customer service was definitely a gift. They were able to fit me in for a quick delivery which was so needed. I recommend them for all your appliance needs!!!

Diàñe Coffey

Our refrigerator was on the verge of breaking down completely, and they allowed me to come into their store at literally the last minute of the day. Within 20 minutes the paperwork was completed, and they were able to work us in for delivery the very next day! Can't thank everyone enough, from sales, checkout, and delivery for a job well done!! Highly recommended!!! 😊

Terrie Finger

I am very pleased with my dryer purchase from K&A. They have a large selection, good prices, and great customer service. I bought the dryer on Saturday and it was delivered on Tuesday by two Angels! Angel J and Angel R were kind and professional and did a great job of setting it up.

mike foster

Best find ever! Had several recommendations from friends to check out K&A appliance as we just bought a new home. Lex was so great to work with! Was able to get top quality washer and dryer and will be going back for the rest as soon as we move in. Prices were fantastic….

jamien lantz

Great variety of appliances at low prices! Employees are knowledgeable and experienced in all things appliances. Their warranty worked really well for me when the belt on my dryer broke. Delivery service is great as well!

Bud W.

I bought a dryer here a couple years ago and it was a great experience. The guys delivered it on time and installed it. This last time they were so very helpful. We had bought a used washer/dryer off FB Marketplace and I needed a drain hose for the Whirlpool washer. I went to five other places before stopping in here. Lowe's didn't have it, Brubaker's needed a model number, McComb's needed a model number, other Lowe's didn't have it, Restore didn't have it, finally, K&A did. I even had three pictures of my washer and could describe the fitting I needed. This wasn't a weird or unusual part or model. K&A actually had the exact model we bought for sale. They knew exactly what I needed and were really nice about it. They were the rainbow at the end of a very frustrating morning dealing with unhelpful, "knowledgeable" people.

Pamela Q.

Have to say I was going to give this store a zero. UNTIL we met Lex. He went above and beyond to help us find the appliance we wanted. He went to the back to he if he had any waiting to hit the floor. He offer to call and let us know when they got trucks in. He was 100% transparent. The check out was easy and friendly. Above and beyond. We will be purchasing our next piece from Lex. THANK YOU!!

Joan McCabe

Our Family has purchased numerous appliances from K&A. Most recently a NEW DISHWASHER. ALWAYS GREAT PRICES, EXCELLENT CUSTOMER SERVICE, DELIVERY & INSTALLATION !

Noah Miller

I wish I could not say I am here all the time, but I am and glad they exist. They have good appliances, a good service department, and great staff. One area they really stand out in is their delivery and install. Home Depot and Lowes are sometimes cheaper for what I need, but I always have a better experience with k&a, well worth the added cost. I really will not buy from Home Depot anymore because of the delivery issues.

Stephanie Lachance

I was very pleased with my experience at K and A appliances. My washing machine broke so I started doing some research and shopping around. K and A had the best price by far. Greg was the sales specialist that assisted me and he helped immensely making me feel confident in my purchase and that my purchase was important to them. John & Robinson completed my delivery/install on the same day of purchase!! That is service. Would highly recommend K & A to friends and family.

Joel Dreibelbis

I was a little mad when I drove to the Willow Street location to find that the dishwasher I wanted wasn't there and the website needed to be updated, but, after that was figured out, I got very good service, the process was super easy, and their prices are great.

David Payne

Super happy with new washing machine! Again, we got a quality product for a great price! First a dryer, now a washer. Thank you LEX and CISCO for your time and attention! We’ll be back for a refrigerator next! Mariellen Payne

Rose Derr

I purchased new kitchen appliances from K & A and my experience was great! Thank you Chris for a great sales experience and your helpfulness. Also to the two guys that delivered and installed the appliances. You guys are Awesome! They were very respectful, polite, and cleaned up afterwards. I would definitely recommended K & A.

Lynne Bell

I highly recommend K & A Appliance store! When you think of a scratch and dent appliance store you may not think of good service. K & A has it all. We found a gas stove, microwave, and refrigerator that we liked and purchased them on a Saturday. They were delivered the following Thursday – no long wait to receive the appliances. Installation took very little time and we were up and running with new appliances. We found a mechanical issue with the refrigerator so I sent an e-mail to the store. The next morning the sales manager, Lex, called us and let us know his plan of action. The issue was resolved the same day! Great products, great delivery and installation, awesome service.

Shayna Watson

Chris and Kristen were so amazing. I appreciate the quality of their customer service and product knowledge. They even gave my children popsicles while we waited. Special recognition of the manager! Very professional and an added personal touch!

Joshua Torruellas

Angel R and Robinson were very professional polite. They communicated came in did there job and were out the door in less than 10 minutes. I should add that they were bilingual and spoke to me I'm both English and Spanish fluently and that was a huge help.. We need more people like these 2 ESSENTIAL workers they just made my day better. Great job guys keep up the good work.🤟👍💯

Jessica M. Kelly RDN, LDN

We just bought a house and needed a new fridge. Cisco could not have been nicer and easier to work with. We got a really great deal on our fridge! So happy.

Todd Shenk

Got a great refrigerator at an excellent price. Customer service in the store was good. Didn't feel hassled and was able to get help when needed. The delivery guys, John and Carlos, was amazing. I really appreciated their friendliness and assistance. They were thorough and nice through the whole process. I will definitely return the next time we need an appliance.

Gayee Christie

Lex, the salesperson, was informative. As soon as my husband and I walked in the door he was helpful. The entire experience was stress free. We purchased a nice washing machine.

Malinda Rodriguez-Fryberger

So many varieties of appliances to choose from. It will be hard to beat the great prices at K & A! Not only are the prices great but the staff there friendly, thorough and just plain fantabulous! Lex helped us find what we needed and gave us an awesome deal. Sayra at the front desk made sure we had everything we needed for installation and that all our information was correct for delivery. Jose and Sisco delivered and installed our appliances with care. Sisco even took the time to make sure I knew how to use my appliances to maximum efficiency before leaving. Kudos to K & A for having such a fantabulous team and great prices! I've been telling everyone I know to shop at K & A! Thank you everyone for the stress free purchase...you all rock!!

Birth Moms Today

Wow! What a great experience from beginning to end. The delivery was on time and had an awesome team representing the company. I am so happy I decided to stop in the Willow Street branch. Such a great business to work with. They even offer a military discount! Looking forward to doing future business with this company.

Roger Greenawalt

Great place to get a bargain. I had bought three appliances already. Scratch and dent but sometimes can hardly find what's wrong with it.

christina perez

K&A appliance is my go to for appliances and also who I recommend to my clients in real estate. Great deals, great customer service! Thank you‼️

Connie Shartle

We just recently purchased a dishwasher here and a couple months earlier bought a refrigerator too! I can't speak more highly of them. They go out of their way to make sure you're happy with your purchase, deliver and remove the old appliance! I highly recommend you stop in and check them out!

Sheri Jampo

My husband and I just purchased a washer/dryer here yesterday! Super friendly staff, Jenn was awesome! Lee assisted us and helped us with what we were looking for, great price! We were in and out very quickly! Thank you! We will definitely return back here when we are in need of our next appliance!

Dennis Bakay

My wife and I ordered a washer and dryer to be delivered to our second floor. From our visit to their store to ordering to delivery these guys were amazing throughout the entire process! The delivery drivers went above and beyond to get our washer and dryer up the steps. They were courteous and professional. And they even sent someone out a week later to pick up our dryer after we had the gas line capped. I highly recommend K&A for your appliance needs.m!

Katherine Vitale

Great selection of appliances, and wonderful staff! They were extremely knowledgeable and helpful for purchasing several home appliances!

Courtney Saunders

We came out to get a new gas range and there were so many quality options for an affordable cost. The process was so smooth from the initial contact to checking out. We were able to bring our old gas range and exchange it for our new 5 in 1 gas range by Whirlpool. We will get every appliance here from now on!

Jeremy Detweiler

K&A provided great customer service and we got a great deal on our stove. Nearly 40% of what it retailed for.

Bradley Davidson

My wife and I purchased a new dishwasher, range and microwave from K&A. They were delivered this afternoon, on time, and expertly installed without any difficulties. The men were very careful, knowledgeable and attentive to every detail. They demonstrated the functions of appliances and answered any question. I give K&A top marks and would choose them over the box stores any day of the week. Completely satisfied with the entire experience.

Tyler Fox

We are a young couple that just moved into our first home and didn’t know a whole lot about appliances. The staff was extremely helpful and informative and made us feel welcomed from the moment we stepped in the door. There was a huge selection of affordable appliances that everyone can appreciate.

B50 Love

Excellent customer service, and a great family atmosphere. Any appliance that I need in the future i will be getting it from K&A.

Joanna Smit

I've used K&A to purchase 12+ appliances over the past 10 years, plus numerous service calls. Sales staff are hit-or-miss, I've had one good experience, and several salesmen who were knew next to nothing about the machines they were selling. Don't expect them to know much about the machines, do your own research with Consumer Reports etc. Check prices online, as they are supposed to be a discount place, but often their prices are the same as the big box stores and the local specialty appliance stores. Their service techs are great, in my opinion. But if you're investing in new appliances, go to a specialty appliance store to get knowledgeable sales staff and products they will stand behind.

Chris Comparativo

We've had a good experience buying appliances from K&A. The staff were helpful with my questions, yet will let you shop without pressuring you to buy. They delivered on schedule & took our old appliance without added cost. Customer service was prompt & repaired our dishwasher while it was under warranty. I would recommend stopping in if you're looking for appliances.

Irish Gilbert

I just got a new washer from them. Well I didn't purchase it, the rental company did that I rent through and the guys that came to the house to deliver it were very nice, and respectful of my home and our rules(we don't wear shoes in the house) I asked I'd they could put on bootys and there wasn't so much as a fuss! Greatly appreciated! They stayed long enough to check that it worked and they helped me clean up the space before they left. Their names were Jose and angel riveria I believe! Very nice guys! Give em a raise😁

Kathleen Schwalm

We were in need of multiple appliances at the same time. We visited K & A appliance and were very pleased with the selection and the service we received from Elisani. We will definitely return for future purchases.

Brandon Mellor

Purchased 2 ranges , great no hassle deal. Look forward to future business. Thanks

Leroy Beiler

Excellent service! Salesman was very friendly. Plus prices are hard to beat!

Linda S Wenger

I found this company on google because I needed a dishwasher repair and the big name company I have always used couldn’t get me on the schedule for 12 days. I was delighted with the experience with K&A. The scheduler was helpful and the repair tech was very professional. And their service fee is guaranteed for 90 days!!! This was very important because, of course, my appliance worked on the day they came to fix it. It stopped working the next day and they were able to come right out and fix it without another service fee. I will definitely be using this company again!! Thanks for exceeding expectations!!

Nathan Martin

This place is amazing!! I'm never going to a new appliance store again!! You will not find better pricing on perfectly good appliances! Highly recommend. Ask for Chris he was very helpful and knowledgeable

Konrad Fritz

Great place for appliances of all kinds. They have a great selection and really good prices. They're scratch and dent and out of the box but name-brand quality merchandise. Free delivery, set-up and haul away of the old appliances. Highly recommend looking here!

Cynthia Weaver

K&A is the place to get your appliances. And your service technician John did a great job. He was very helpful and friendly. I will definitely recommend you to all my friends!

Tracee Groff

K&A is my go to place for appliances! Recently I purchased a washing machine and electric range (previously a dryer) and I couldn't be happier with the overall experience. From the knowledgeable staff in the warehouse, thank you Chris, to the kind and considerate delivery staff, super thanks John and Jose for taking the time to walk me through the new machines, I recommend K&A to all my friends and family and now to everyone on Google. I am just so impressed with this company and all they do.

Yvette Souchet

We came to K & A Appliances to see their selection before going with another retailer. A good friend recommended them and I'm so happy we decided to go. We found a dryer bigger than the one I was going to purchase from the other retailer and over $200 less than the value simply because it had a small scuff on the front. Granted, some appliances do have noticeable dents. I found them to be knowledgeable and honest about their products. Tony was extremely helpful! We mentioned to him about the belt on our dryer breaking and rather than have us rush to purchasing a new dryer he encouraged us to call during the week and they may be able to help us get a belt so we can repair it instead. Our dryer was old so I was ready! Angel and Danny were the two that delivered the appliances (they had a good deal on deep freezers) and they were great! They properly installed our dryer (which another retailer wouldn't even do) and gave us tips on how to fix our vent and looked up exactly what we needed to get. They have stoves, overhead microwaves, refrigerators, washer and dryers (electric and gas, as well as commercial) and deep freezers. We went to their main location in Greenfield. Oh yea, delivery fee is based off of distance from their store. 10 miles or less is free delivery. It was also free installation and free appliance removal.

Donna Czeiner

Saving the big bucks is what this place is all about. I purchased a new Maytag washer and dryer; guess who's income tax return arrived? I was greeted at the door and pointed in the right direction. This is absolutely no pressure shopping. After perusing the aisles I found my W&D. After a very thorough inspection, I only found a minor scratch on the dryer and I'm still looking for something wrong with the washer... So I waived to the guy who sent me into appliance heaven and he directed me the office area where a young lady rang me up. $25 to deliver, they took my old ones away, I saved an extra $100 because I bought both the W&D and saved at least $500 on my purchase. The staff were great, answered my questions with a smile and my machines were delivered in about 3 days. Both are working great!! So when you're in the market for any type of appliance and if you don't mind a scratch or little dent, go check them out.

Kathleen Shupp

Went to K & A to check out the stoves. While we were there we found a dehumidifier for a great price-and we weren't looking for that! We didn't get the stove yet, but we'll keep checking back. We've purchased from here in the past & have always been pleased with our purchases and the staff! I reccommend K & A Appliance!

Danielle Dougherty

From start to finish, my experience with K & A has been amazing. I was looking for a family owned or locally owned business from where to purchase my new washer and dryer, and I’m so glad I chose them. Every person I’ve come into contact with has been professional, courteous, and helpful. Not to mention, I got a new, in box washer and dryer set for a price that I’m confident I wouldn’t have been able to get anywhere else. I originally went there looking for scratch and dent, and their selection of those were great too. Highly recommend and will be using them for anything in the future!

Gina McDonough

Great price on refrigerator. Corey very professional and helpful. Delivery men, John and Michael, efficient and polite. Encountered a minor problem which was resolved quickly by two other servicemen. Office person very helpful. Would definitely purchase appliances from K &A again and would recommend to others. Have already mentioned to some friends.

Emily Miller

K&A has been recommended to my family by long time friends, and we are so happy we listened to them. The value, customer service and inventory are wonderful. We purchased a washer and dryer and are very happy with the process from purchasing to delivery, install and haul away of the old appliances. Would definitely return to K&A for our future appliance needs!

lex morgan

John & Michael delivered and installed a Christmas surprise for my grandmother this week. They were extremely friendly and helpful. They possessed excellent customer service skills, thorough installation skills, and were diligent of the home and space they worked in. Michael took the time to explain to us how the new washer and dryer worked and answered any questions we had. They made sure to provide contact information as well in case we needed any further assistance. Chris M. was our sales person at their Lancaster location. He greeted us as soon as we walked into the sales floor and really set the tone for our experience. He was very friendly and helpful as well. He was willing to move the appliances out and let us look at them and check them over before we made our decision. He answered any and all questions we had honestly and to the best of his knowledge. Overall, we were tickled with how easy the process was, and very happy to work with K & A Appliances!

Jamie Crump

I always like to update, and Happy New Year our stove went out. After the great experience we had last time, we went again to K & A and again they didn't disappoint. We found exactly what we wanted. Everyone was so nice and helpful. From the people on the floor to check out and delivery and installation. Amazing job guys! So I needed a new washer mine died. My husband actually went picked one out and bought it. I didnt even see it till it was delivered 😂 John and Robinson delivered it. Both extremely nice, professional and knew what they were doing. Hooked it up, and walked us through how to use it. I would absolutely recommend K & A Appliance and look forward to doing business with them in the future!

Lynne Hockley

My husband and I were first time shoppers at K&A. We had read all the great reviews and decided to give them a try. It didn't take long for us to choose a dishwasher with Corey's helpful assistance. Delivery was scheduled for the following week. I was contacted the day before to confirm and again 20 minutes before they arrived. John and Robinson removed our old dishwasher and quickly and efficiently installed the new one. They were very professional and thorough. K&A made replacing our old appliance a smooth and easy experience. I'm sure we'll be back!

Kim Capwill

We went in looking for a dryer. Mark asked us a few questions to see what we were interested in and then quickly pointed out what they had. Their selection was quite large..we definitely had quite a few options to pick from. Mark was able to get us a good deal and we left that day very happy with the service and we purchased our dryer! Delivery was 3 days later and I loved how they called us 2 days in advance to give us a time frame. The day of delivery they called us within 10 minutes of being at our house. John and Robinson were efficient and really good at delivering our new dryer. It was installed and the old dryer was taken away for us. Great service all around..will definitely be back if we need another appliance! Thank you!

Dean N

I don't want to give K & A Appliance a good review because I don't want anyone else to know about this hidden gem! We had our upright freezer die and needed one fast. We called and spoke to Corey who told us they had several. We stopped by and he immediately met us and helped us find one. The price was unbelievable! It was about 1/2 the price of the big box stores. The delivery crew was just as nice! The following day, Sisco and Jose arrived on time and installed our new freezer quickly and with a smile! All the people we interacted with at K&A were friendly and courteous. We will definitely be back for our next appliance purchase.

Brandie Cramer

We learned about K&A when my mom needed a new washer, and we have just returned for a new stove for our home! We worked with Corey during our time at the warehouse, he was very knowledgeable and really listened to the things we had to have for our new appliance. He showed us a few models and explained the differences between them so we could make the best choice. I waited until we had our stove delivered to write this review so i could speak for the whole process! It was so painless. We were called 3 days before our delivery date and given a window for delivery time. On the day of delivery the gentlemen who were bringing my stove called me about 20 minutes before they arrived so I had a better estimate of when they would show up, which I really appreciated! When John and Daniel arrived they were very respectful of my home, I had behind my old stove cleaned already but they did let me know they would have given me time to clean it before the new one was put in. After the stove was installed (which took maybe 20-30 minutes between taking the old one out and fully installing the new one) the guys explained and showed me a few features of my new appliance and let me know about my warranty. They spoke very highly of the company they work for when they explained they also service products for their customers if any problems arise with my new stove. I would happily buy from K&A again, I will actually be looking to go there for a new dishwasher in the next few months! I would highly recommend them to anyone looking for a new appliance! and I just have to say this, if anyone is nervous about the "scratch and dent" part, don't be! my new oven is GORGEOUS! there is a small imperfection at the bottom of the oven drawer but you can barely see it! I saved a good chunk of money because of that small dent!

Brian Thompson

This place was recommended by a family member, so when we found ourselves in need of a washing machine, we decided to check it out. We were greeted promptly by Corey who showed us what was in stock and was very apologetic about their lower than normal inventory. He was pleasant and was not trying to "hard sell" us on anything. We found one we liked and they were able to offer delivery in a couple of days. Worked out perfectly as I had some time off scheduled and could be around to handle the delivery. The drivers called about 15 minutes out and let me know they were on their way. They arrived, got right to removing the old Samsung and were ready to install the new one. From arrival to test to departure was under 30 minutes. I didn't get their names but they were also pleasant and knew what they were doing. Our first experience here was excellent and we will be sure to return when we are in need of other appliances.

Denise STRICK

I am very pleased with my purchase of a washer from K & A Appliance. The delivery experience was great! The men were very friendly, kind, and professional. They worked with me and were very understanding and patient. Thanks .

Catherine Oxley

We just bought a washer and dryer from K & A and had a wonderful experience. Our salesperson Lori was very helpful in helping us pick out our washer and dryer. John and Michael were also very helpful, delivering and installing them as well as explaining how they worked. Overall it was a smooth seamless experience and we’ll definitely be coming back!

Jesus Ruiz

Mark was awesome. He helped us out with what we needed and my wife and I picked out our favorite washer and dryer. He stayed with us until the whole process was done. When our appliances were delivered John and Robinson were amazing. They were careful and super friendly. They installed our appliances quickly and stayed to make sure they were running good and there were no issues. John explained everything to me and if I have any issues or questions to call then right away.

Jordan Lehman

When our dishwasher stopped working, we came by and were helped immediately and got a great deal on a new, stainless dishwasher. The guys who delivered it did a great job removing the old one and installing the new one and we've had no issues since. Check them out, you won't regret it.

Melanie Sturgis

So glad a friend suggested going here. Our dryer died and we didn't have the money for a new one. We were without a dryer for over a month! We checked this place out and it's great! Huge selection of all kinds of appliances. The first time we stopped in we were just there to look. We found a dryer in our price range. We were happy to find out there were no hidden surprise costs such as delivery, hook up or removal of the old one - all of that was FREE!!! We came back 2 days later to purchase it and were helped by Mark again. He was very helpful and nice both times. He filled out the paperwork and took us over to a nice lady to pay for our dryer....SUPRISE!!! He gave us an extra $50 off their already low price! What a blessing!!! All the staff at K & A were so nice. The dryer was just delivered today and both delivery guys were nice too! We're hoping to not need any more big appliances for awhile but if we would, we would definitely be going back to K&A and I still let all my friends know! Thank you!

Debbie Cancel

The delivery guys left about 15 minutes and I just had to hop on to leave a review. Mark was great and helped us out so quickly. Which is fantastic when having to shop with children. He was very helpful and understood right away about what we needed and our budget and never got pushy about making us spend more just for the sake of spending more. The delivery guys, John and Robinson, were so quick and efficient getting the stove in. After a horrible experience at Home Depot we were recommended K & A...and we will definitely be recommending it to others and shopping there again.

Edward Valenzuela

Incredible selection, prices, and customer service. Our delivery team consisting of Michael and Robinson were both courteous and prompt with their service. All parts were properly installed, and all instructions were thoroughly explained. We will definitely continue our business relationship with K &A Appliance!!

Janine Eaby

Bought our washer and dryer here. Their selection was great. The sales team was knowledgeable and helpful without being pushy. I was able to find a washer and dryer set that would fit through my narrow doorway for a great price. The delivery team was excellent. Sisco and Jose Luis from delivery crew 1 were upbeat, helpful, and professional. They had the knowledge to properly install my washer and dryer quickly.

Lori Supulski

First time ever going here and if i ever need any appliance again this will be where i go! Very friendly, greet you when you when you walk in the door and answered all my questions. Within a half hour i had bought my washer and dryer and Chris was super nice and helpful. They even delivered it 2 days earlier than expected! The delivery guys were nice and courteous and had it installed in a short amount of time. They even took away my old washer and dryer! I have already recommended K & A Appliance to several people and i will continue to do so. They have excellent customer service and such a huge variety that you can always find what you are looking for at a great price! Thank you K & A for a great experience!

Lauren Gentile

We broke the glass top on our stove and were looking for a replacement as soon as possible. We found K & A Appliance as one of the closest locations with amazing reviews! We were helped by Chris in sales who helped us find exactly what we wanted! They were able to deliver the next day and John & Robinson were right on time and removed our broken stove and installed our new one. They also went over the stoves features and one year warranty. From start to finish they made buying a new appliance affordable and pleasant! We will definitely shop with them again for all our appliance needs!

Stephanie Palmer

We were in need of a new refrigerator & checked out K & A. We love to support family-owned businesses. I appreciated that I could buy on Wednesday and have it installed (and my old one removed) only 2 days later. The fact that delivery & removal are included in their already amazing low price is a definite plus. From start to finish, it was a great process! From Corey who assisted me on the sales floor to Delivery Team #1 (Sisco & Jose’ Luis) who were very prompt, polite, respectful, & professional. Forget the big-box stores. Hands down, K & A will be our first stop when we need to shop for another appliance.

Garrett Pennington

Great experience from start to finish. Chris from sales was very helpful in finding a washer/dryer that fit my space. They were able to deliver and install it the next morning. John and Robinson delivered it on time and were very careful and thoughtful when moving the washer/dryer into the house and installing it. I will definitely get more appliances from K&A.

Sherri Steinmann

We had heard good things about K and A. When the time came to replace our clothes dryer, we decided to check them out. Our salesman, Mark, was great! He was friendly and helpful, but not pushy. I appreciate that so much in sales staff! He was available to answer questions, and he offered his thoughts and opinions based on both personal experience and knowledge of the brands available in the showroom. We made our decision, felt really good about it, and came in well under our budget! Carol, in the front office, was friendly and efficient in handling our paperwork and setting up delivery. John and Robinson delivered our dryer and did an outstanding job! In my haste to leave home to run errands before shopping at K and A, I forgot to measure our old dryer. Of course we chose one that was too wide. They had a difficult time getting it to fit, but somehow worked a miracle and saved the day! Now, our new dryer is in its intended location and working great! We decided after our fantastic experience with K and A that we would return the next time we need another new appliance. Little did we know it would be so soon. Our microwave went kaputski on us a few days ago. Looks like we're heading back to K and A later today!

Sarah Harsh

Purchased a new dishwasher the other day- they delivered and installed it quickly. The salesman Mark was excellent. The install gentleman did excellent work! Would highly recommend using this company and Craig and Kilbert as the delivery/install team. I will be visiting them for my next purchase- can't wait to look at a new refrigerator! Thank you for great service!

Samantha May

The selection was great, but the all stars were the delivery guys. They kept assuring me they deal with small city homes all the time and made it appear effortless. I hope I do not need another appliance anytime soon, but if I do I know where I will be going. Thanks!

Robin Yoder

I was shopping for a washer. My brother and friends told me about A&K appliances in willow st. They were very happy with their service. Last Saturday I went there for the first time. I walked in and was greeted by Corey. He was Awesome,very helpful and honest. He answered all my questions. Since I lived with in 10 miles they offered free delivery, hook up and removed of my old one. They said they could deliver it on wed. Which I was happy with. when I was checking out they went over every thing with me. I knew I was buying a scratch and sent washer, but is was so small you nearly noticed it. They let me know the day before that my two hour window would be between 10:30-12:30.Than they called when they were on their way.Which was right on 10:30 I had to work so my friend Vicki was here when they got here. She told me John and Robinson were very nice and professional. They knew exactly what they were doing. Before they left they over every thing and even made sure it worked. I hope I won't need another new appliance in the near future, but if I so I will go right Back to A&K I would highly recommend them to others Every one that was involved in the sale of my washer and the delivery were wonderful.

Cats&Cars w M L

Sales person was very helpful checking prices as my budget was smaller. He treated me well. The delivery guys Angel & Donny were very nice and had quite a job removing my old fridge out of the house. They worked hard, installed the new fridge quickly and I’d buy from them again. Love the fridge!

Candace Occhiogrosso

Lex n ladies extremely sweet n helpful, Cisco, Juilian, Johan n another helper took extreme caution in removing my old refrigerator n bringing in the new one, I would suggest go to other places look at the fridge get an idea what you want get model # n you just might find it there. All appliances are available.

Amanda K

Our old washer was giving us issues. Went up the street to K&A picked out a new washer. Quick, easy, great employees. They had the washer to our place with in two days. The guys who delivered were great. Took the old washer and set the new one up. Love my new washer! Will definitely keep K&A in mind for other appliances. Hopefully another freezer to store our beef in!

Brian G

Everyone was nice here and the deals were as great as they say it is. I got a really good washer and dryer for $1k and because of how far I lived I got charged $50. The delivery guys were awesome! They brought my machines into the basement. Customer service was on point and professional

Danielle Thomas

We purchased a new Maytag washer and dryer from K&A for around $1,000 and it was a flawless experience. The same set was selling in Lowe’s for around $1,500. We were greeted and asked if we needed help as soon as we walked in the door, we picked out what we wanted and were in and out of there within 30 minutes. We didn’t have to listen to a sales pitch and were able to just browse at our own leisure. Delivery/installation was $35 for our location and since our hoses were shot and needed to be replaced we paid an extra $30 after everything was installed, but we found it worth it to save ourselves the trouble since they had everything they needed on the truck. We’ll definitely be returning any time we need a new appliance.

Jewel Campbell

Top notch service! Cheerful and so helpful with my purchase! Shawn helped me get the perfect refrigerator for my kitchen. Delivery was prompt and courteous! Greg, Jose Luis and Robbonson removed my old refrigerator, set up my new one (complete with attaching it to waterline) and cleaned up all within 1/2 hour. I highly recommend K & A Appliance in Willow Street PA!

Gretchen Brobst

I am so happy with the service and delivery from K&A. They made quick work of fixing a small part on my dryer a few months ago. Also, they serviced my dish washer, which was more cost effective to purchase new. The service tech, Doug, was super nice and helpful. Since I wasn’t replacing the part to fix my dishwasher, he gave me a $25 coupon towards my new purchase. The delivery guys, Angel and Robinson, were equally awesome. They were able to install the dishwasher quickly and efficiently, even with 4 kids, a cat and a dog running around. It was all done in two business days! Home Depot wasn’t able to deliver a single appliance to my home without causing multiple problems and taking weeks and weeks to deliver. Just sayin...

Petal M.

This is the most amazing scratch and dent place I've ever been too. The customer service from Corey, delivery and setup was flawless by the delivery guys Sisco and Jose. I purchased a brand new,(everything was wrapped and had to be put together, even the plastic film was still on the front of the fridge) Kitchen Aid refrigerator and my family and I looovee it. The staff at K&A are great and I certainly plan to purchase other appliances here in the future! Thanks K&A!

Familie Gammache

I couldn’t find a gas dryer for my dad anywhere! They all had to be ordered & they couldn’t say how long it would take to get. K& A had MANY gas dryers to pick from and they would deliver & set up in only 2 days . The two gentlemen who brought the dryer were very polite, and competent at installing. Everything about this purchase deserves 5 Stars ! Kudos to K& A!

Robin Zink

Needed to quickly replace a washing machine. The purchase was quick and easy with Mark. New washer was delivered in three days and installed by John & Robinson who were very professional. Great experience from start to install. Will definitely be purchasing my appliances from K&A from now on.

Laura Farbo

We had a new refrigerator delivered this morning and two refrigerators removed, John and Alberto were absolute rockstars! Polite, thorough, knowledgeable, and navigated our weirdly laid out home with no issues! Corey was wonderful helping us pick out the right fridge for us and lent us his tape measure. He made the buying process super easy, and delivery, installation, and removal of the old fridge were free! We will be making all future appliance purchases at K&A and cannot recommend them enough!

j c2

Great selection of reasonably priced appliances. Staff was friendly and helpful. My new dryer works great and was simple to purchase. No sales pitch but answered questions honestly. Only reason not give stars was I would have liked more sales interaction, but covid-19 and all I understand some people may feel differently.

Sarah Handfest

Got our washer and dryer there and we're very Happy with our purchase. When our fridge started dying, K&A was the only place we went to replace it and sure enough, we found another great deal. Mark was our salesman and he was wonderful! Looking forward to finalizing the sale tomorrow!

Dan Nissley

We purchased a Whirlpool refrigerator a few days and and were VERY happy with the service at K & A. We purchased a stove last year and the biggest reason we returned now when we needed a refrigerator was because of the service we had received them. Mark McQuaid was the sales person...he was not pushy and answered all our questions. Finalizing the purchase by the office crew was smooth, friendly and efficient! The refrigerator was delivered and hooked up today by Carlos and Jose and they were ‘top-notch’ and knew what they were doing and did it in a professional manner. We rate our experience as ‘5 Stars’ only because we can’t rate them higher

Cynthia Reed

Great selection of appliances at excellent prices. I bought a gas range and a dishwasher, and a day later Angel and Robinson arrived to deliver and install them and haul away the old appliances. Angel called well within the two hour window and he and Robinson were here within about 5 minutes. They did nice work hooking everything up too. The next large appliance I need, I will definitely go to K & A!!

Stephen Dickson

Just bought our second appliance from K&A, and it was another great experience. In the showroom, Chris was helpful as always and the guys who did the delivery (John and Alberto) didn't even blink at pulling our old washer out of the basement. K&A is probably the only place we'll shop for appliances as long as we live in Lancaster!

paul schultz

Highly recommended. Great selection of name brand appliances at prices way below big box stores. Delivery crews are courteous and take great care bringing in your appliance. Will be heading back over this week to replace our 12 year old dryer.

Matthew Good

Wrote this 3 years ago... Still true 3 years later, customer service was the best I have experience in years. They were great to work with at the store, honest and straight forward. they came to my home, installed everything, took out my old stuff and as a bonus helped me move my other appliances to my rental unit. Overall great experience, at a great price.

Gary Olsen

This is the third time I have purchased an appliance from K&A. Each appliance has performed amazingly and I have never had an issue with them. Far more importantly....each team that has delivered and installed an appliance has been amazing. After each team leaves I think, "wow they were amazing"! Today I had a kitchenaid gas range installed for my business and I have to say, Sisco and Jose were by far the best team I have ever dealt with.

Aaron O

I'd previously bought a washer/dryer set and was happy. However, I saw an item on the website for one price, and was quoted something completely different when I came in for a standing freezer. They have a great selection, just don't count on anything on their website being accurate to what's available in the stores.

carmen polito

Great pricing and selection. Purchased a washer and dryer on Tuesday and delivered on Wednesday. Definitely will recommend K & A Appliance to friends and family. Excellent job to Corey, Craig and John on the delivery and explaining the operation of the new appliances.

Nita Landis

Very satisfied with the help we got from Corey when we were shopping. Dents and scratches are so minimal that no one will notice them. Plus we got a discount because we purchased two appliances at the same time. Also pleased with the delivery guys. They took care in moving things and John gave me a helpful run through of the features of my new refrigerator and range.

Joseph Cardella

I work for a Property Management Company in Lancaster and have been using K&A appliance for at least 6 years. Rosie and Lanaea and the rest of the staff are great to work with. I am extremely satisfied with their service. My wife and I just recently bought a Stove & Refrigerator through K&A and were very satisfied. Delivery Crew #2 ,Robinson and Angel, did a great job setting things up, taking our old appliances away and explaining the basics of our new ones. They carried those heavy Appliances in and out like pros. Would definitely go back again.

Beth Stauffer

Plenty of appliances and brand names to choose from. We bought a GE dryer from Mark who was not high pressure. Showed us the warehouse and answered questions we had and brought price down to be lower then one found online. Staff was friendly and John came to install. Both men very professional and efficient. John suggested to place the door so handle would be to the right of dryer which made easier to open. He went over how the dryer works. I suggest checking out K&A when doing your appliance shopping.

Irma Alicia Villarreal

A few coworkers (HACC) share your location. I went yesterday and Core Keller let me know that they did not have what I was looking for but they were expecting a truck load tomorrow . He gave me his card and suggested that I check back. I called and he said they had what I wanted. I was there within 10 minutes. Corey was very helpful, friendly, informative about the washer. I purchased it right away. Better yet, the delivery is quickly set up, installation is included and take away the old one with no additional cost. I would recommend K&A to anyone who is looking for an appliance. Great place, great buy , GREAT all the way around. THANK YOU! Irma Alicia

Caitlyn Fuhrman

We had a great experience shopping at K & A. Our sales representative Corey was very knowledgeable. We ordered are washer and dryer Friday and it was delivered on Monday. Craig and Kelbert called before the arrived, set up the washer and dryer then took time to walk me through all the features. I would definitely recommend K & A.

Samantha Wood

I went to the newest location in Willowstreet pa. The staff was awesome! I ended up picking something different than I originally intended due to the awesome deal the manager (Greg) gave me. So beyond happy with our fantastic new washer I can barely put it in words. Have literally been washed just about anything I can just so I can use the new washer! If you're looking for a new appliance this is definitely the place to go! You seriously can't beat the deals and the fantastic customer service! Not to mention the great warranty that comes with every appliance!

Margaret Folk

K & A is wonderful. Highly recommended. Great quality and service. Our delivery men, Kilbert and Angel, went over and above. Thanks!

Will Kiefer

Recently purchased a stove from K&A and could not be happier with the quality and care of the installation. The sales team was super helpful in the showroom, and the installers were careful and courteous in our home. I would highly recommend K&A to anyone in the market for new appliances in their home or rental property!

Kati Waller

We dealt with Shawn in sales and John and Alberto with delivery! They were so great and so easy to deal with! The price of our fridge was so affordable! They delivered it, installed it, and took the old one for free!! Definitely a great place to go for great appliances and service!!!

Doreen Stauffer

Awesome help w appliances!! This is the second dishwasher we’ve purchased and are very happy w purchases. My sister is actually going to remodel her kitchen w K and A Appliances driving here to Lancaster from New Jersey!!

Christopher “Daddybear”

Huge thanks and appreciation goes out to Jodi and both delivery teams on Wednesday April 29 I Purchased a dryer via phone and was very satisfied with my purchase at that point They arrange delivery first thing Wednesday morning. Unfortunately due to a mistake and miss communication the dryer they brought was too large to fit into my laundry room. The delivery driver called into the office to let them know of the issue they then proceeded to take my old dryer along with him and headed on their way. Less than 30 minutes later The office contacted me and explained To me that they were going to bring another dryer out to me and that it was a nicer more expensive dryer then the one I Purchased. Under the circumstances They would not charge me the difference between the two dryers. So the second team delivered the dryer And set it up for me. Both sets of drivers were very professional and courteous. This company knows how to take care of the customers and I want thank them for their service and time. 5 stars ⭐️ for the team

Jess Miller

Was in need of a refrigerator to replace the one that failed on me. Did a search and K&A came up. Was within minutes of my home, offered scratch and dent (new) units. Stopped in on our day off. I took my own tape measure as I have a limited space for a refrigerator. Warehouse staff was awesome, very accommodating with ZERO pressure. Found one at what I felt was a fair reasonable price. From there, Chris was awesome in getting us setup, I recieved FREE delivery AND removal of my old fridge due to my location. Purchase process was awesome, great help from the folks in front office. Delivery was a concern for me due to my schedule, They went above and beyond in accomadating it!!! John and Robinson showed up as scheduled, spot on in their install and removal of the old one. Every person we came in contact with from K&A was just awesome, down to earth, friendly, knowledgeable. I WILL definitely do more business with K&A Appliance in the future as my needs arisd Sincerely Jess Miller

Super Smash Bros. WORLD

I purchased a refrigerator from K&A and from my salesperson Chris who helped me pick out what I wanted to the ladies in the office who made sure I was comfortable with my purchase and also made sure I could complete everything in a timely manner due to me being on my lunch break, to the guys Kibert, and Jose Luis who delivered and installed my fridge. Everyone was so professional, friendly, and caring. I will continue to purchase my appliances from K&A from this point on and will definitely recommend them to everyone

JAV ORTIZ

Unbelievable experience, recently purchased our new home and wanted to update all of our appliances. After shopping around all mayor stores around the area decided to stop in k&A appliance. Met with alexis, we told him what we were looking for and our budget.He walked us around and showed us what we could get. From start to finish it was probably the easiest transaction we have ever had. Our kitchen looks amazing and everything is top of the line. Thanks to him and the wonderful family you guys have. Will never go anywhere else...

Garrett Wood

These guys are great! All new appliances with only minor scratches or dents. Our fridge was discounted just because of a small dent near the back that will never be seen. Not only they have great associates who are super helpful. They were there when we needed but gave us space to figure out our purchase. I highly recommend and will go back when I need any new appliances!!

Melissa C. Rineer

This company was amazing!!! Our fridge went out and we went to another store and weren’t going to get anything delivered for over a week and a half. Went to K & A With my 2 kids and they worked with me quickly and made sure that they could get it delivered that day! The gentlemen that delivered it were awesome as well even taking time to clean the floor before installing the new one! Will be going back there again! For all future appliances!

Amanda Harting

Today was my first time visiting K&A appliance. Our fridge died and our groceries had gone bad. We needed a new fridge ASAP! We went to the Greenfield location and that is where we met Mark M. He was super friendly and helpful . He was respectful of our budget and did not try to sell us the most expensive fridge. We told him our needs and he spent a lot of time finding us the perfect replacement. Thank you so much for all your help. We will definitely using K&A ( and Mark) for our future needs.

Sara Wright

I absolutely love the new stove I bought from them. The price was great especially considering the dents blend right into the black top. It works perfectly too! Thank you to my salesman, Chris and to John and Robinson for delivering! I'll definitely be in again!

Diane Harnish

We needed a new dishwasher and friends recommended K&A Appliance, so I decided to check it out. They have tons of brands and models to choose from. I walked in, choose the model I wanted, paid, and had a dishwasher loaded in my vehicle in less than 45 minutes. My husband installed it. It’s run several times already and works great. Thank you! We’ll be back. August 2018 Came back to purchase a new front loader washer and next day (free!) delivery was available. Jose & Sisco got the washer to the second floor flawlessly, installed it, and tested it. I’ve done lots of loads- totally happy! Everyone was great from start to finish. Thanks again!

Charles Goodrich

Bought a washer there about a month ago. It works well and has no visible damage, so I’m not sure why it was so cheap. My wife and I are pleased with our purchase and our experience with K&A. Everyone there was helpful and friendly. Delivery and removal of the old washer was free. All the guys who came into our home were professional and polite. We saved several hundreds and got a good washer brand. If we need another major appliance in the future, K&A will get our consideration before anywhere else.

Zoraida Guzman

We recently purchased a refrigerator from K&A and we highly recommended them. The staff was very professional, helpful and exceeded my expectations. The delivery and set-up went smoothly. We will definitely return for future purchases.

Missy Esh

I ordered a new Range and Dryer from K & A Appliance, Inc. We were very happy and pleased with the the entire process, from ordering the appliances to having them delivered and installed. Everyone did a fabulous job. Sisco & Jose' Luis, Delivery Crew #1, did an excellent job. They were professional, prompt, respectful and knowledgable regarding the two appliances we purchased. I would highly recommend purchasing appliances through K & A, and using Sisco & Jose' Luis, to deliver your appliances.

E Todd

Outstanding customer service!! John and Robinson were exceptional in their delivery and explanation of the new product and Mark with the sales!! I'd shop there again in a heartbeat. I also price checked Lowes and Best Buy...K&A is better.

Miriam L

Cisco was very helpful and a delight to work with in buying our refrigerator

Vicki Heiney

We just made our 3rd purchase from K&A and couldn’t be happier. Everyone who has ever helped us, from sales to delivery, has given us excellent service. They always have a great selection and we’ve found what we need there with ease. This is the only place we will go when in need of an appliance. I highly recommend checking here 1st.

Trina Martin

I loved my quick and easy purchase from K&A! Lex was very helpful without being pushy! Caroline helped finalize my refrigerator purchase and set up delivery, she was friendly and made the transaction smooth and simple. I will definitely be keeping K&A in mind for future appliance purchases.

Cass Kachel

I can't say enough good things about K & A! We went in on Saturday to get a new range, dishwasher and microwave. Every person was friendly and helpful from the minute we walked in. Greg and John helped us find the perfect set and even used the picture of our refrigerator to make sure everything matched. I will never shop anywhere else for appliances and almost wish we needed more just to get the fantastic deals and service we recieved. Everything we got was brand new and in perfect condition and came with warranties. Do yourself a favor and check them out!

Stephen Kenkelen

Very good prices. When the service team installed the dishwasher I purchased they causes a minor scratch to the wood floor in front of the unit. The business manager sent out a service team to inspect the damage and promptly refunded my installation charge. Everyone that I spoke with was courteous and apologetic for this inconvenience and made an honest effort to mitigate the issue. I will use this company again.

Caryn Warfel

We bought a washer on Saturday and it was delivered today (Tuesday) within the time window. The delivery men were polite and efficient. He gave me tips on how to care for my new washer since we have well water and had issues with our old washer. We will definitely shop at K & A again!!

Mrs mommy Olmo

I went here looking for a new washer dryer set. Sisqo helped me right from the very start. He was very knowledgeable and friendly. I received free delivery within 10 miles. They came to my house to drop It off. They were very professional and Tinley. Not only did they deliver great customer service but install of new machines and removal of old ones. ..I will definitely be shopping here again in the future. I highly recommend this company.

Karla Logsdon

If you ever need an appliance, go to K & A Appliance. I bought two upright freezers and I had the most outstanding and greatest experience. Alexis Amaro listened to my needs and worked with me tirelessly to make sure I was very satisfied and completely happy, which he exceeded my expectations. The delivery was quick and professional. Check out K & A Appliance for an awesome adventure of choosing your next appliances.

Chrissy Marie

After our refrigerator went out overnight we spent hours the next day going to Lowes,Best Buy and Home Depot. We came to find out that it would take almost a week to get one in and delivered. Our last stop was K&A in Willow Street.The two salesman greeted us as soon as we entered, asked what we were looking for and said we could have a delivery the next day.(btw, all the above stores I mentioned not one sales person offered assistance, we had to approach them after waiting)Found a fridge in near perfect condition and did a quick search to compare price. Seemed it was basically the same price as everyone else, but delivery time was key. After getting home and rechecking the exact model number I realized we got a Great deal! $200.00 less than everyone else.Our delivery guys Jose and Carlos were very courteous and did a great job. We will definitely be back when the next appliance goes out.

Bonnie Pazar

We just bought new a Whirlpool washer and dryer from K and A. Mark McQuaid the salesman was very helpful and Sisco and Jose Luis the installers did a fine job of installing them. We looked at the appliances Monday late morning and they were installed and working fine Tuesday afternoon! The price and delivery could not be beaten! Way to go K and A!

ellen pollock

Purchased a washer and refrigerator from K and A in Willow Street. I could not have been happier with the customer service in the store - I worked with Corey and an efficient woman in billing - and also with the delivery and installation two days later. John and Alberto were prompt, respectful of my property, knowledgable and efficient. I would purchase again from K and A in a heartbeat.

Lisa Cameron

We had such a wonderful experience with K & A! From the manager's (Tex) laid back and helpful approach on the warehouse floor room, to the very quick delivery with such respectful and knowledgeable delivery men, we can not recommend this place highly enough! We purchased a washer and dryer combo - for the cost of one of those appliances. We will definitely shop at K & A for any other appliances needs - this should be everyone's first (and only) stop for any kind of household appliances needs!

Javan Martin

Awesome place with great selection... got a brand new washer and dryer for under $1000! Will be back if we need more appliances

Dan Tilghman

I was happy with the product. However, I select the option to buy the fridge because the estimate to repair the old fridge was $470. After the sales person Becky had the green light she did not want to help me; I ask after the order of the replacement for the original detail repair estimate in an email - easy. I hope the repair cost was not a gimmick to sale something. I needed the estimate for the future. I will use someone else next time, oppose to my management companies pick, the landlords can use anyone, she can ignore me, that say much about K&A

Melissa Freeman

We got a good deal on a range and dishwasher. Chris provided friendly service and delivery was prompt. Jesus returned to replace a hinge that I didn't even realize was an issue, but he noticed the slight wobble. He could have simply bent the hinge back, but said he did not want to risk compromising the structural integrity. I appreciate his perfectionism.

Carmen Horst Okanya

We walked into the Willow Street store 20 minutes before closing time. Corey Keller was courteous and genuine. He never even noticed the clock ticking down, instead helping us choose the refrigerator we wanted. He made sure to look over the whole appliance with us so that there wouldn't be any surprises when it arrived at our home. The installation was fast. The guys even had to take a few doors off, but they re-hung the doors quickly. It turned out that the fridge door handles were the wrong ones; K and A had someone else out to our place the very next day with the correct handles. We also couldn't have the water and ice hook-up we wanted right away, but Cisco and Daniel explained how it could happen later, and now we can't wait for Cisco to return and do that for us in the near future. We are very pleased with K and A, and are looking forward to returning for other appliances we need!

Michael Goshert

Our fridge died on a Thursday and the next day we visited K&A and were extremely impressed by the service and assistance we received from Chris in the warehouse in helping us locate the fridge that we wanted. Chris was also able to arrange delivery that day in order to get the fridge to our place ASAP. John and Robinson did a great job delivering the fridge and setting everything up. Everyone that we dealt with there was extremely understanding, kind and helpful. We will definitely use K&A again!

Gabrielle Lehman

We were so pleased with our washer we bought from here. It had a mild scratch on the side, which was the whole "scratch and dent" deal this place operates under but it works fantastic. We were also impressed with how kind and helpful the installers were. Will buy here preferentially in the future.

Annique Patterson

Great customer service from John. He was able to direct us to the exact washer and dryer that we wanted. They have a good size selection and very reasonable prices. We were able to purchase a washer and dryer easily. John was able to answer all our questions we had as well.

Carole Kalisik

Awesome service! Corey (sales) was very professional and answered all my questions and I found a refrigerator that will fit in my kitchen! John and Robinson delivered my refrigerator! They removed my old fridge and installed my new one! Remove all the shipping plastic and cardboard, took the kitchen door down and removed the doors on my fridge to get it in my kitchen. Then took the time to explain all the new bells and whistles on my new fridge! I'll never go back to the big box stores. FANTASTIC EXPERIENCE! EXCELLENT CUSTOMER SERVICE!

Jennifer Koss

Bought my fridge from K & A! Excellent customer service. I am back 2 months later for a new dryer! K & A appliance is the place to go! Don’t waste your time with Big Box stores. Support Local! Love K & A

Mitchell Stoltzfus

Loved everything about our first experience at K & A appliance. The staff was extremely helpful and informative. Great values through out the store and so much to choose from. Their prices cannot be beat. We had an amazing first experience and will be venturing back to K & A for any future appliance needs.

Susan Borchers

Bought a second fridge to keep in our garage. After checking locally, we decided on the perfect one at the perfect price at K & A. Corey in sales was knowledgeable and helpful. Shenaque in the office made the purchase process easy and not least were John and Robinson who didn't just deliver the new fridge but also rehung the doors to open more conveniently for us. I'm not sure I'll ever go anywhere else to purchase appliances in the future!

Paloma Matos

Thank you sisqo and John for your hard work and the office for allowing them to deliver at short notice . Your patience and working with me as your customer was greatly appreciated.I would recommend K&A Appliance Inc to anyone. If you are looking for great prices, great customer service. Experience K&A appliance for your self you will also be a satisfied customer.

Joseph Terranova

I was extremely happy with the level of service that Sisco and Jose Luis provided to us during our refrigerator delivery. The guys went above and beyond their job description to ensure that we had a fantastic experience. Will definitely be purchasing future appliances from K&A.

Brandi Pidcock

We love this business, and cannot speak more highly of it. We have bought two refrigerators and a washing machine from K & A. Not only is it such a relief to save money on appliances which sometimes look or are brand new, but the customer service that backs their products is outstanding. We bought a Samsung refrigerator this past summer from K&A and had issues with the ice machine freezing up. If we called on a Thursday, technicians were at our house the next day. All of the employees are knowledgeable, friendly, and conscientious. After the initial problem was not resolved with the freezer (on the door of the fridge), K& A still has served us as the customer and is making right even though it is a factory defect. The owners themselves took the time to accommodate our needs. We are grateful for the ability to work with this family company who stands by their products and also keeps customers first. We recommend this company to all of our friends and those looking for any appliance. They do have quite a large selection.

Leah Holliday

I had talked to Chris at K&A and he was very professional and polite. He sent me pictures of the appliances that I was looking to get and answered all of my questions that I had. John and Kilbert were also very professional and quick to install my appliances. I will definitely be doing shopping again with K&A.

Kathy M

Our dryer quit on us last week and K & A came recommened by a friend. I got on the Internet and read all the great reviews and decided to give them a try. We also liked the fact that they were a local, family-owned businesss. I can't say enough good things about this company. I first visited the Willow Street location, and Chris at Willow Street was pleasant, helpful and not pushy. We ended up going to the Independence Ct. location where Lex was our salesperson. Lex also was knowledgeable and not pushy and very helpful. We were able to spend time researching reviews on our phones about the product and in doing so found K & A's prices very reasonable and with free installation and removal of old appliance, WOW, what a great deal. Delivery was timely and went so smoothly. John and Robinson were great, and friendly and thoroughly covered all information and patiently answered all our questions. Would definitely go back and will recommend to friends, family and neighbors.

Stephanie Mathews

Amazing experience from start to finish! Went in for a washer and dryer, the selection blew me away! Corey was super helpful and helped me find what I was looking for within 5 minutes of being there. Delivery and installation was punctual and quick! Everyone is very nice and professional, truly a great place!

Vanessa Reisig

K&A has been great! I worked with Mark McQuaid who was super helpful and patient with me and my questions. I shopped around to educate myself and see what might work best for our home. He was patient with me and provided me options within our measurements. The delivery guys are here now and polite, respectful and kind!

Lynn Hench

We love K&A in Willow Street! They’ve helped us with a washer, a dryer, a fridge, and a dishwasher. The sales team is helpful and the delivery team provides prompt and careful service. K &A was recommended to us by family and we have already referred coworkers. Thanks for a great job!

Sin Rabe

Chris, our sales person, was exceptionally attentive to our price range, and the office staff was all very polite and helpful. The delivery team of Carlos y Angel was exceptional. A fully professional experience. Both were above par with their attention to detail and making sure the products were installed perfectly. A++ for both of the gentlemen.

Jaime Hintz

I was impressed from start to finish! Everyone was so helpful and knowledgeable about their products. I love our new washer and dryer and the fact that we got them for such a great price made the experience even better. I would highly recommend K&A!

Michael Nguyen

Got an amazing deal on a Whirlpool refrigerator with Chris and Rosie and on the delivery/install day, Robinson and Daniel did an amazing job and got my new fridge fully installed and relocated my old fridge to the garage. Awesome sales and administrative staff and the delivery/install team was phenomenal!

Migraine Mama

I’d like to tell you about an experience I had the other day with this company. I was rather shocked as my previous experiences had been rather mediocre. I was headed out to move my car when the delivery men arrived. I was in a hurry trying to get my two 7 year-olds out the door and catch our small dog at the same time, I could not find my keys and was feeling flustered. I told the man I was trying to move my car, they shouted, no worries! Leave your car there! Which meant that they would have to travel with my dryer even further up my long driveway to the destination, however, they did not seem to care if it made my life easier. As they were installing the dryer they noticed my older tubing had several holes, and for some reason my husband and I were intending on keeping it. They immediately went out to the truck and replaced the vent tubing for us and said that it would be much safer that way. We also tried to salvage an older dryer cord which was also missing a prong. They said, we sell new cords for $10 and have them out in the truck. I was so grateful that for some reason I just happened to have $10 on me and was able to get the cord for our dryer. Not to mention that $10 is a great price for a cord. Compared to competitors prices that cord was half the price of other cords being sold at other appliance stores. The biggest note of generosity was when they were moving my washer slightly over to get the dryer in, that’s when we all noticed a large puddle. I could have cried. I knew my washer was not working very well last week, but I tried to ignore that fact. The gentleman pointed out to me that not only was there a crack in the washer hose, but the hose that was on the washing machine was no longer being sold. One of the men said he had a hose in his truck and he could fix the problem in a couple of minutes. I went from feeling complete frustration to complete happiness. These gentlemen really made my day. They came to my house to deliver a dryer and they left my house having delivered a dryer with a sense of well-being. Thank you Angel and Robinson.

Mihai Marin

My best find on google was this amazing company K&A Appliances. I went there to see if I can find a dryer and I left not only buying a dryer but with a great experience. Thank you Mark for answering my questions and make me comfortable buying my new dryer and thank you John & Robinson , the two awesome guys that delivered and installed my dryer. They care about the costumers needs, they work clean, fast and professional. Thank you so much! Madalina Marin

Matt Heller

K&A has been great to work with! They respond quickly to my requests and they have great service. The staff at their warehouse are both helpful and very friendly. They have good prices and I would recommend them to anyone looking for replacing an appliance.

Travis Pidcock

I have purchased 3 appliances from K and A. Polite friendly staff are not pushy and are knowledgeable. We have saved over $500 through K and A. We did have an issue with an ice maker which was handled the next day with fast friendly service. Try getting next day service from Best Buy. No service fee, no questions just came and fixed their product under their one year warranty. Shop all over and then see the savings at K and A.

Jason James

Can I give more stars! I don't typically have good experience with appliance companies, but K&A went above and beyond. My service person Doug, explained everything clearly, was swift in handling my problem and was just a genuinely nice guy! The price was very very fair! Man, I will always use them from now on! Cheers!

Elise Fasnacht

We were in need of a new stove and I came across K & A online. I visited first, alone, and was provided with excellent service by the GM. When I came back the second time with my husband to actually purchase the stove, the process was effortless. They were able to answer all our questions and even provided us with a "Teacher Discount!" Military discounts are not unusual (which they offer as well), but it's nice to know that this company also appreciates our hard working educators. The stove was delivered a few days later and the installer, Sisco, was very polite and informative. I couldn't have asked for a more seamless process. Thanks K & A!

Karen DeLong

We tried K & A when our washer gave up on us. Our budget didn't allow for a higher end machine, but we were looking for the capacity that those machines offered. We figured it couldnt hurt to check out the scratch and dent options, and it paid off! Mark was awesome and was able to show me all the options with the criteria we were looking for. A great sales experience without the annoying, pushy hovering presence :) Delivary was within a day or two, John and Robinson were efficient with the install and very knowledgable about how to work the new machine. We will definately return when our dryer needs to be replaced! My mother happened to go with me just to keep an eye on my toddler and left with a new fridge! Thank you Mark!

Kyle Martin

Was able to find exact washer that i was looking for but $80 cheaper then another appliance retailer. You would expect a bog noticeable scratch or dent or some running error but my wife and I have used in multiple times in last week without any problems and had to search to find any scratches. I definitely will shop here again and recommend to others in need of appliances.

Jennifer Johnson

I called K&A to fix my dryer. After TWO visits from a technician, they finally found out what was wrong and ordered the parts. Doug and Alexis are AWESOME!! They personally came to my house and installed the parts that were promised. I would recommend this appliance store to anyone and EVERYONE. Friendly, local, and honest. Thanks again Doug!!!

Audrey Heinze

K&A were helpful every step of the way! Great communication, very friendly and efficient delivery. They even accommodated my same day request for a delivery window change and came early to install! Great value, great service. Best in the area! Highly recommend!

edward Rivera

We ordered a stove and dishwasher from K&A Appliances and we had a great experience. Sisco and Jose were the ones that came out and installed everything for us. They arrived on time and made sure both the stove and dishwasher was installed properly.

Chance Groff

I can’t say enough good things about K&A! Mark helped me pick the best appliances to fit my budget and John and Robinson did an outstanding job with delivery. Overall, working with K&A was a fantastic experience and I’d recommend them to anyone.

Mark Ratzlaff

LARGE warehouse-style showroom with a lot of "new scratch-n-dent" appliances. The damage to most of the products they have is so minimal that it's barely noticeable, though one here and there had a more significant dent. The web site claims "up to 70% off retail", but we couldn't find anything more than about 25% off. Make sure you compare K&A to the local big-box guys when they have sales to make sure you get the best deal.

Ellen Snyder

This will be my go-to store for appliances from now on. The service was great, very courteous, confident and knowledgeable. Prices were very affordable. Delivery was made before scheduled time which was wonderful. These 2 gentlemen were amazing. They delivered and set up my new freezer in no time at all. Check out this store. You will never go anywhere else again.

Wendy McCardell

The whole experience was painless - shopping for my appliance and John & Robinson delivered it exactly when they said they would and did so very efficiently and instructed me on how to operate my appliance very thoroughly. I never felt rushed. Chris (Sales Associate) also took his time and answered all my questions very courteously and effectively.

Keith Branum

Great service!. Mike McQuaid, the salesman worked with us for two hours, showing us several models. The installers were amazing! We had one minor misunderstanding thinking that an ice maker was included but that was our fault. We highly recommend K&A!

Andrea Plesnarski

5 star! Craig and Kilbert did an excellent job with delivery and installation! Both were professional and efficient. Thank you to our sales representative, Corey, as well. Will return to K&A for future purchases. Highly recommend.

Brenda Marwaha

Purchased a high end fridge for almost 40 percent off retail. I called a retail store to confirm regular selling price. All cosmetic defects on the fridge I purchased can not be seen once fridge installed. No sales pressure (Mark was salesman), huge warehouse to look at items and delivery and installation were excellent (John & Robinson). Highly recommend K&A!!!

Mark Swope

Service is excellent! Saved about 200 dollars off big box store list price on a new washer! They deliver and they take your old appliance! Great selection.

Valerie Griel

Excellent products, great prices, A+ service and installation. Highly recommend!! Salesman Chris was more than helpful. John and Robinson installed/removed appliance smoothly and were very helpful with answering questions. Thank you for a job well done!

Sophie Rathmell

Hi. I was at K & A Appliance this morning - 7/27/16. I urgently needed to buy a fridge and have it delivered ASAP. The sales staff in the office made it happen and said that delivery would be in 20 mins! I had just got home and the van showed up with my new fridge. Marco and Jose removed my old fridge and installed the new fridge all within about 30 mins. They were totally professional, tidy, quick - took care not to touch anything as they navigated these large appliances in and out of my house! I was so impressed with the service, beginning in the showroom, where I was told that delivery couldn't happen until next week - (the salesperson was so kind and sensed my desperation and made it all happen) - to now having a brand new affordable fridge sitting in my kitchen, level, plugged in and ready to go to work. I am so pleased to have come into your showroom today. I will absolutely recommend, not just your vast inventory, but fantastic customer service from start to finish. Thanks so much!

Kris Reardon Witman

Just had our new washing machine delivered. The delivery guys, Angel and Robinson, did an amazing job! They explained the features, made sure washer was level, and filled properly. No problems with our challenging basement stairs! Friendly, curtious, and knowledgeable!

Deborah Boyd

My property management company uses K&A for appliance repair and replacement - they're awesome! Jesus, Robinson, and Angel are great guys - they clean up after themselves, are always on time (or early!), and they're very professional. They do good work and always clearly communicate what's going on w/ the kitchen fixtures.

Craig Weaver

Great place to get appliances that are brand new with maybe a slight blemish. Mark in Sales, and John and Robinson who delivered our Whirlpool refrigerator treated us like we were family and made sure we were totally satisfied with both interactions. Even had a slight hiccup upon delivery (loose fan blade) that the guys immediately resolved. You won’t get THAT level of service from some big box store appliance delivery - they’ll refer you to service which’ll be there in a week or so (seriously!?). BTW don’t ever buy anything Kenmore as they’ve farmed everything out within the past five years and their service is DEPLORABLE FYI. You can’t go wrong with K & A Appliance!!!

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