Reviews of Colonial Appliance. (Appliance Store) in Newark (New Jersey).

Colonial Appliance

123 Reviews

95 Comments

Appliance store

Appliance store

25 Passaic St, New Providence, NJ 07974, United States

Description

Information of Colonial Appliance, Appliance store in Newark (New Jersey)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Colonial Appliance

Popular times

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Reviews of Colonial Appliance

Tracy Granata

Could not have been an easier sale. Got exactly what we wanted in our price range. George was fantastic! Their installer, Kevin, was also professional and did a great job removing and installing our new oven, would recommend Colonial Appliance and their partner installers to everyone! So much better than these big box companies that do not care!

Greg Richel

Great store, great selection (even now with supply issues), and great prices. Their sales staff have incredible knowledge of the products and can answer any questions you have. We have always dealt with Frank, as he is THE BEST! Wouldn’t even think of going anywhere else.

CSA of New Providence

I’ve been shopping for my appliances since 2001 and extremely please with each purchase. I love that if you can ask 1 or 10 questions, you receive your answer with knowing all the facts to make an educated decision. Over the years, my purchases are down to 15 mins!(that includes parking the car too!)Thank you colonial Appliance for being my go to store!! A very satisfied customer!!

Carmelina Carra

Just built a home and needed new appliances. Michael Petrilli, the sales person, was extremely helpful and picked the right appliances for us, They did a great job delivering them and helped setting them up. Highly recommend them and would use them again.

Alexander Lobo

"Great Customer Service, Outstanding Appliances and Unbeatable Prices, this is what a call a Perfect Combination" We all tend to go to huge stores to get what we think we need. In some cases we end up getting ourselves a little bit confused or lost with the so many brands of appliances, when this scenario happens, we tend to look for help from any available associate. These employees are usually hard to find, depending on the store. Well this is not the case of Colonial Appliances and Electronics in New Providence. Today, I stopped by to get a couple of items I needed. The gentleman who took care of my order not only was extremely nice but also he demonstrated his knowledge while guiding me through the options I had based on the description I provided him with. Without putting any pressure on me, he showed me the cost, the quality and every detail I asked him for related to my order. On top of that, he asked me when and where did I want it delivered to. They have a great variety of appliances and the store is really neat and clean. So, I trully recommend them for anyone looking for quality, affordability, and outstanding customer service.

Mary Gorman

Tom assisted us. He was friendly and easy going. We purchased a washer and dryer and we’re happy to support a local merchant.

Ron P

I have bought there before George was great really helped me make the right choice happy and will return again. Personalized service and there installers kevin star contractors who deliver and set up are great

Joan Ontell

I found a replacement 24 inch gas range for my older kitchen. My modern maid is 40:years old. I spoke to the salesperson George who was most helpful and spoke with the installer. I am looking forward to finally replacing this

Edward Flynn

We had a 38 yo Jenn Air in a location that will not take an overhead hood. To replace it (the old JA blew the breaker in a spectacular fashion) Geoff at Colonial found us the last chance center draw model Kitchen Aid in 30” width. The JA was a drop-in model mounted in a custom configuration. The installer Frank was awesome cutting the wood structure to size to fit the stand alone KA and finish the installation. The new range is beautiful. Frank is super competent and so is Colonial, every time we have purchased there (DW, fridge, washer and dryer).

Joann Regan

Frank was amazing! Very honest and professional. Made my purchase so smooth and easy!! Thank you Colonial!

Mike Murphy

I buy all my appliances from Colonial Appliance, and recently purchased a new grill. Excellent service at a great price! They took away my old grill without an extra charge. The employees are dedicated to their job, something rare in retail today.

Don Van Tassel

Colonial made a very unpleasant demise of my old refrigerator pleasant. George , our salesman was very understanding and accommodating in helping us to get the correct refrigerator to fit our needs. The delivery guys were also very professional and made the swap very easy. I highly recommend Colonial to anyone in the market for a new appliance. You won't be disappointed.

nikki wichtendahl

The service was pretty good. they seem to be using their main display area as storage. The store looks a bit crowded. they do have a lot of appliances to offer.

Justin Heeg

Alex helped us with our first refrigerator purchase. Top of the line customer service and locally owned. Can’t beat it!

Gary Pugliese

It was a pleasure dealing with George. The prices for the appliances were by far the lowest we came across during our time spent researching for new appliances for our kitchen.

Mary O'Malley

Staff are very well experienced and knowledgeable. They work hard to make sure customers are satisfied before and after leaving the store. Although it is not a big box store, Colonial belongs to a buying co-op they makes them able to match or better the prices of places like Home Depot, etc. They have a deserved good reputation in this area. We'll continue to go to them.for our appliance needs.

kev O

Needed a new washer and dryer and was in and out of the store in 15m, amazing customer service

John Zimmerman

I recently purchased a replacement Bosch dishwasher. The experience was was so easy and professional. The installation team was neat and did a great job on the installation. Best service for miles around.

Lucille Poli

Outstanding customer service. Fair pricing employees are very helpful honest individuals. I have brought various appliances from Colonial stoves Air conditioners washer and dryers and Dish washers. Never had any problems in 30 sum years. There delivery personal and installers personal are outstanding . Thank you for the outstanding service

John Stas

Our second major appliance purchase in the last month. Your service, prices, and professionalism is the best. Installations were flawless as well. If you could only make the manufactures make things last more than 13 years. Ha ha. Folks, Don't bother going anywhere else.

J R

Started renovating my kitchen just before the government mandate shut down retail establishments. What could have been a nightmare, Colonial Appliance, and Billy Fitzgerald made researching, buying, and delivering a kitchen appliance package an incredibly easy process. Their pricing was was competitive. Billy Fitzgerald was very knowledgeable in explaining two brands I was considering. In addition, their delivery process was right on schedule and setup was hassle free. They even provided last min installation on built in fridge when my contractor couldn't do it (all wearing masks and gloves). The whole team, all working remotely, provided super customer service. As a long time local resident, I would highly recommend using Colonial Appliance instead of big box store. I will be going back for washer/dryer on my next project. Excellent work!!

Margie Wang

You won't go wrong with Colonial. They are a family owned business that has been around over 40 years. They stand behind their products and provide very good customer service. When a brand new appliance had issues, Carl, the owner got involved and remedied the problem. Highly recommend!

Chickpea Chocolat

honest sales team that are invested in helping the customer make the correct selection.

ines cohron

This is the best place to buy appliances, bar none. We are so lucky to have a great company like this in town. The selection is excellent as are the prices. The thing that impresses me the most is their people. The front end sales (thank you Frank!) and the back end delivery men are outstanding. As far as the delivery, it is a well thought out operation. They take the time doing it carefully. About 10 years ago I bought from a company that is no longer in business but that had been around for 30+ years and the delivery people scratched the wood floors as well as our entry door. So, first hand I can tell you we have had a completely different experience with Colonial. I trust these guys any time in my home and would feel comfortable not overseeing anything. We have bought 6 appliances from them and every experience has been a positive one, every one! On the last purchase the sales person even called to tell me he had mis-quoted one appliance and they were refunding me another $75. I had already paid and was happy with the first price. Integrity and employees who care from start to finish, what more can you ask? I'd pay a premium for that any day. I wanted to update my review! Can I give these guys 6 stars?! They are so good, but once again it is Frank who is amazing at customer service. If you are going to buy anything, please talk to Frank. I had a problem with a baffle filter and the timer on my oven which was out of warranty. He took the time to help me get it fixed without hiring a repair person.

Bryan Landadio

Great people to work with and the installer was a super star!

Cindy Fowlis

Went in for a washing machine, not knowing which direction to go. I had the best sales experience with Bill Fitzgerald. He explained the differences between the different models and knew his stuff inside out! No pressure, extremely helpful and easy to work with. Colonial has the best prices and customer service. Highly recommend!

Patricia Sullivan

Excellent service, great prices, quick delivery! Much better than the big name stores

Kay

I bought 5 appliances from this place for my new kitchen. I'm very happy with the costumer service and especially with Bill who went above and beyond supplying me with all rebate programs and helping me with warranty repairs. Would definitely buy at this store again.

ekgmichel

We recently had a major issue with our 3 1/2 year old refrigerator, as in it was not repairable. We called Colonial first to see what we should do. Karl and Billy both agreed that this should not have happened and guided us through the process of contacting the company. In the meantime, Karl, colonial''s manager loaned us a fridge to help. After a lengthy back and forth the company offered us a prorated compensation toward a replacement. Colonial worked with us on the price and delivered and installed the new unit free of charge. We are now very happy customers! The customer service and support through this process was invaluable. Can't recommend Colonial Appliance enough!!! We will certainly use them again in the future.

Marta KL

Great experience. And the reason to go to good family owned businesses instead of the mega-stores. I bought a new built in kitchen-aid refrigerator, and we ended up having to make some adjustments on our end and the customer support I received from owner Carl and his staff was excellent. The installer Frank really knows what he is doing and was able to snake a water line into the freezer unit from the basement, even though it was NOT easy. His charge was fair, and he's a really nice guy. Would go back without hesitation.

Thomas Berry

Excellent service—all done mostly by text and some voice with cell phone. Saw pictures and specs on refrigerator from friendly sales person involved. Ready messages on when delivery would occur and when truck on the way. Excellent install by truck team. Give a 5 out of 5 for overall experience. Thanks.

Kimberly DeBois

During this difficult time, our refrigerator stopped working and we needed a replacement quickly. Within minutes of leaving a message, my call was returned, I was able to purchase what we need and delivery and installation was scheduled for within a few days, which is unbelievable given the current circumstances in New Jersey. We highly recommend Colonial Appliance.

Jamie Paster

We recently worked with Billy to get a new wash machine and the entire process was seamless and easy. He recommended a great product based on our needs, the delivery was prompt and they left our home clean. Would definitely recommend and purchase from them again!

Linda Clark

Great service and prices. Will definitely be going back.

Jill Sinno

Very nice service. COVID protocols on point. We knew what we wanted and were in and out in 15 minutes, without the salesman trying to up-sell us. Would recommend and go back for more appliances when we renovate our kitchen.

Carrie Kaidan

This place was actually recommended to me by two separate sources; the repairman and my mother. When my Bosch washing machine started malfunctioning and the repairman said repairing it would be just as expensive as purchasing a new one, I asked him who should I check out? Colonial Appliance. I was discussing the broken washer casually with my mom; who did she recommend? Colonial Appliance. I was not disappointed. Billy helped me get the model I needed as quickly as possible and applied all available discounts (you need 'em for a Bosch x_x) and in 3 days I was back in business. Couldn't ask for a better experience. Thanks guys!

Ant Connor

I always have great experiences with Colonial Appliance! Ordering went quickly and in three days the new washer machine was installed by an experienced crew. Pricing was competitive with big box stores and staying local is convenient.

Pamela Heller

After ckecking 4 appliance stores I chose Colonial Appliance. Their prices are competitive and they’ll match any others. With a whole new remodeling of our kitchen, we recently purchased 5 major appliances. Billy Fizgerald was our sales person. His professional and calm manner was fabulous - from beginning to making selections to setting up installation. Colonial is the place to shop. They have good sales around the holidays.

David Baum

I recently purchased an LG dryer from Colonial. Turned out that the dryer was a lemon and did not work properly. When I brought this to Carl's attention (the manager), he immediately stood behind the sale and without any wrangling on my part, Colonial took the product back and I purchased a different model. Very impressive !!!

Peter Lijoi

I have been buying appliances there for 30 years and you can't beat them. No high pressure sales. They work with you as to what you need and are quite helpful. Just purchased a Whirlpool Refrigerator and I am very satisfied.

Ginger Stearns

Our dryer broke and with a house full this is not good even in the best of times. Within one hour I had arranged delivery of a new machine by the end of the week. I always love working with Colonial!!!

greg wadeyka

Terrific service and prices! Worked with Billy who was very knowledgeable about the cook top we were buying. Install was great with Frank at the helm. Would use them again in a minute!

Donna Glen

I hadn’t bought a new washing machine in over 20 years and was a bit daunted by the new choices available today. Mike was extremely helpful in answering all of the many questions I had. Great customer service and prices.

Diane Du Brule

My 25 year old oven died during the pandemic shutdown, yet with a text and a phone call, I have the exact oven I want coming by Thursday. And it’s $200 cheaper than it was 25 years ago! Love Colonial! Always but local!

Sander Raaymakers

Limited items on display, but loads of useful information and experience. They price-match too. There's absolutely no good reason to a big-box store again. Highly recommended.

James Kish

I left a message online on a Saturday during the COVID crisis and got a call back within an hour. They answered all my questions on what grille would be best for me. Great customer service. Would recommend

Denise Schaefer

Very pleased with the service at Colonial Appliance. I purchased a GE washer which broke after 4 weeks. GE refused to provide a new machine. Karl at Colonial stood behind his products and replaced the washer immediately. Now that is customer service.

Edward Yanchok

Purchased a replacement dishwasher on Monday, as promised it was delivered and installed on Friday. Unusual that an appliance store actually kept their word on scheduled delivery date. Clean, neat installation.

Steve Bruno

Colonial was a dream to deal with. Great service and great prices. Professional and courteous delivery and installation. I will recommend them to everyone

Tyler Harden

They responded within hours of my initial request for help on two recent purchases. The salesmen were knowledgeable of products and helpful on the entire purchase through delivery.

Sean Lyng

Great guys. Prices are extremely competitive and local install/delivery. Have bought two different appliances here and would recommend.

Bob Jones

We like to give local stores our business. Over the last 20 years, we have purchased several appliances from this store and have been very satisfied with the items, their price, and service.

dave chatham

Great alternative to the big box stores. I bought a replacement over the counter microwave. Good price -- and terrific installation -- they were careful, neat, precise and on time.

Katherine Salerno

Only place I will buy our appliances. Frank is knowledgeable about their products. I like that they only sell products and brands that live up to their expectations. Highly recommend.

joe Sarno

Great service and great prices. Eliminate the hassle of going to a highway store and have personal competent service for the same price. They can't be beat.

Louise

Knowledgeable friendly customer service. No sales pressure. Competitive prices. Using them for decades for our appliances.

Arturo

Price is cheaper or better than big box stores, very knowledgeable staff, great delivery guys.

Jay Sullivan

Great local appliance store. Carl is the man. Have gotten fridges, dishwasher and washer and dryer there. Great install s as well.

Teri Kesselmeyer

Prices are competitive, purchase was easy and delivery was awesome. The guys were very professional and right on time!

Diane Ret

Salesman was knowledgeable and helpful. Installation was smooth, easy and prompt. I will be back for sure.

Beth Bachmann

Incredible professional personable service from the point of sales to cabinet adjustment to delivery!!! Thank you Frank and crew.

Mike Dailey

Great service and price! Was a painless and easy transaction and would definitely recommend to others (and I already have!).

Mark Fulop

I like this place more than Lowes because I was able to find what I was looking for at a lower price than other places offered me. Great store.

William Pegg

This is a top flight appliance store. Pricing competitive but with personal service. I recommend them very highly.

Martha Peterson

Very helpful. good prices. Nice to support local business vs big box store. Highly recommend.

Mike Magaldo

This place is great. Customer friendly, great prices. I have been a customer for years. Always a great experience.

Mike H (Mike)

People who really know appliances. Great prices and fantastic service. Ask for Billy.

Orest Krawciw

Plenty of appliances in stock. Great service.

Eric Spector

From ordering to delivery Colonial’s service was 5 stars.

Dennis Kennedy

Do not know how they manage it, but they beat out every other store on their prices. Friendly folks too.

Tyrion Lannister

Helpful and knowledgeable salespeople. Great selection and they'll price match.

Lisa Gotsch

Best place to get appliances - even during a crisis! Mike was very helpful & efficient

Bryan McGuire

This is our go to place, and have been coming here for years. We always work with Billy Fitzgerald, and he has always pointed is in the right direction.

Peter Sciaino

Great prices and purchasing experience. Highly recommended!

Kevin Frazier

Best prices and service before and more importantly after the sale

Ana Banana

Local appliance store & great prices.

mike o

Great small business. Good prices and will match

Chuck Perez

Excellent place I buy everything there

Diane Lettiere

Always consistently professional and reliable !

Joseph Barresi

Salesman Mike was great and helpful.

Steve Kesselmeyer

Great selection and friendly staff.

Alan Bush

Good prices. Friendly

Tom Placke

Great customer service

Robbyn Meringolo

Great

Benjamin Derda

Great selection and even better customer service. Would highly recommend!

Soraya Shalforoosh

We highly recommend supporting local businesses such as Colonial Appliance. They actually have what the big box stores were sold out of and on serious back order. We had a minor snafu with an item, and the customer service was impeccable. We are happy with our experience and the staff’s recommendations for us.

Caleb Cohen

I've bought numerous home appliances from Colonial. They are very knowledgeable in the products and price competitive. And when I had a problem (MFR resp) they saw to it that it was rectified immediately and without cost to me. Could not recommend them more!

monachoudhary001

We recently remodeled our kitchen and bought all our appliances at Colonial. They are an amazing team! They were professional and courteous and they had the best prices. Thomas Sliker helped us make our selections and reassured us that the appliances would be available when we needed them. We were a bit concerned because of the supply chain disruption during the pandemic but they were ready the day we needed them! Colonial held the appliances for us till our contractor was ready to install them. Their delivery guys were very good as well - punctual and pleasant to deal with. Once we started using our kitchen we noticed there were two tiny dents on the door of the fridge. I spoke to Thomas and he requested me to send photos of the dents. After that he arranged and coordinated with GE to come out and install new doors within no time. We have been so impressed with Colonial and their service. Please check them out for all things appliances before you go to any other place! You will not regret it. They are a great business to have in our town and they support our kids through their generous donations! I am a thankful band mom :)

John Frandsen

Dolores O'Dowd

Victoria Leong

Christine Zunin

Mark Yagos

Shannon Schlageter

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