Reviews of Yale Appliance. (Appliance Store) in Boston (Massachusetts).

Yale Appliance

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Appliance store

Appliance store

296 Freeport St, Boston, MA 02122, United States

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Information of Yale Appliance, Appliance store in Boston (Massachusetts)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

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Reviews of Yale Appliance

Emily Ann Lalka

Staff were very helpful in answering questions during our appliance search via the website chat, email, and phone. We needed to replace our broken dishwasher and the Bosch model we originally wanted was indefinitely out of stock due to supply chain. They were able to help us identify an alternative. Then, a model similar to the one we wanted restocked and we were able to get it from Yale when nobody else had it! Delivery and install was so easy. It took about 3 weeks from the order date to the install. The delivery and install team worked around unexpected road work and limited parking like it was no big deal and took great care delivering and installing our new dishwasher. They had it up and running smoothly and did a great job explaining everything. I'm so happy with my new dishwasher and my Yale appliance experience. Thank you!

Kelsey McMenamy

Yale was so easy to work with and installed my new washer/dryer within days of me calling them. Darnell assisted me over the phone as I live out of state and was replacing a unit in a rental property. He helped weigh my options and gave me all the pricing for several suitable options. I was able to do everything over the phone and my tenants love the new unit and said the installation was very quick and efficient. Would definitely use them again.

Joyce Minori

The delivery crew called ahead and came early to deliver and install the new refrigerator. Upon arrival, the crew measured doorways and checked with me as to where the unit would be installed. They unpacked and removed all packaging outside, then carefully moved it into the house where it was designated. Everything went very well and the refrigerator is in good working order. We are very pleased with the service provided so far.

Bruce Carmell

Very knowledgeable staff. We had a very easy and educational experience at Yale. Stan was very attentive to our needs along with other staff members along the way. Despite the long lead times for the appliances we purchased for our new kitchen I would return to Yale based on this experience.

Hugh Harriss

Unreal service. Anthony is the sales and service department is phenomenal. Our oven broke 2 days before my wife's Baby Shower. Initially I was told 3 weeks, which is normal and understandable. He went the extra mile after our call to find an earlier date. By a bit of luck and persistence on Anthony's behalf, he found a space on a truck the same day. It was delivered within 2 hours of ordering it. Unbelievable. Disclaimer: Don't expect this, I think it was 1 in 1,000 this would happen, but if there is a chance YALE will figure it out!

Andrea p

Very truly Happy with everything! from ordering the product at the store to home delivery! great quality product and service all around. thank you Yale!!! I'll be back and also highly recommend!!! The extended warranty they offer is amazing and a must with all appliances. Buy all your appliances here and don't waste time and pain anywhere else.

Karen Salfity

My experience with Yale appliance was 5 star all the way. I had a smaller than average space into which to fit a new refrigerator. The sales representative helped me quickly find a model to work with that space. Yale was very proactive in terms of communication about the delivery time. And, I cannot say enough good things about the actual delivery. Yale communicated well in advance about when the delivery would be coming. The driver was running a little bit of head of schedule so he called to ask if it would be OK to come early. Once they got here there was an issue with the floor and the driver and his team pulled the materials out of their truck to create a level surface for me. They went above and beyond to make sure the installation went very smoothly.

Reinhold Mahler

Unfortunately we took the next day delivery promised on the website for granted. Too good to be true! But we totally understand that delivery and install of a new dishwasher can't be arranged overnight. From there on everything worked like a breeze! We found our own plumber who was available for a costumer of 20+ years. Yale refunded the installation costs right away, The promised delivery was taken care of in a brilliant way. We got a link to watch the driver on his way - great tool! We are shopping at Yale for 20+ years - never a disappointment! First time shopping online, but we knew exactly what we wanted!

John Freeman

The Yale sales team was exceptional. They assessed what was needed, advised me well, and were at all times professional and friendly, especially Brittany. The team that installed my Washer / Dryer were amazing. My delivery had been termed too difficult by another store. Cruz and his associate from Truck 14 knew exactly what had to be done, went about the delivery as experienced craftsmen, were intent on making sure everything was done right, and had the washer / dryer in place and running in a surprisingly short period of time. I give them the highest recommendation.

Kevin Anderson

From window shopping to sale to delivery to follow up, Yale was extremely helpful, friendly, attentive and easy to work. I would highly recommend them to anyone in the market for appliances!

David Davenport

Yale has truly made our appliance shopping and replacement very easy. We were impressed with Tam, our sales rep, and Mark, our delivery and installation person. Both have gone above and beyond. Their level of knowledge and service have been wonderful. The products have been delivered as promised, in great condition, and installed quickly. I highly recommend Yale Appliance for all of your appliance needs.

Tom Vasquez

My family is a long time customer of Yale appliance. After our recent purchase of a new dishwasher, Yale never disappoints. Our Sales Associate Paul Groux was very helpful in making our decision as easy as possible. He is very knowledgeable on the various products and features and simplified the entire sales purchase. I would like to mention the installation team was top notch in every category. They were on time, very careful in our home and cleaned up after their work. They also took the time to explain the installation and if any follow up service was required. Way To Go Yale!!!

Lisa Allen

We ordered a Fisher &Paykel refrigerator 2 months ahead of time to make sure we would get it for our new condo. It arrived in the warehouse within a few weeks. They kept it for us and then did an on time delivery. They communicated and were helpful throughout the process. The delivery men were careful with the new floor. They set everything up and made sure the water worked, no leaks, etc. we were incredibly impressed with the service and since the price is the same everywhere, it was great to go with a local company. Thank you for everything Yale appliance!

Matthew A

Since 2007, we have had 3 appliances purchased from and delivered by Yale. Their staff, from sales to delivery professionals, are courteous and competent. We were reminded of how excellent their service can be when our neighbor went through three attempted to have a washing machine delivered (not enough crew, wrong parts, etc.) last month. In contrast our new washing machine was delivered (second floor walk up) and installed on a Saturday within 35 minutes. They even called to see if arriving early would work for our family. Highly recommend!!

Laura von D

Tam is the best ever one! When we first walked into Yale, we did not make a reservation. And no one was available or even interested in helping us…. But then Tam squeezed us in and we feel so happy to have him helped us! He is super knowledgeable! Super patient! Super easy to work with! He always think in the shoes of customers! Best ever salesman!

Eric Friedman

As long-standing customers of Yale, we were again very happy with them! When our 12 year old dishwasher sprung a leak, we contacted Yale immediately and, after a few back and forths, they were able to find a machine similar to what we wanted that was in stock and at a good price. The installers came just a couple of days later and did a great job. We are very happy with our new dishwasher and will continue to buy from Yale whenever we need a new appliance.

susan touloukian

I’m in the field of kitchen design & come in contact with many suppliers, reps, installers. My exchange with rep Josh was thorough & speedy. He was knowledgeable & attentive. Our installer Juan (& crew) was on time, friendly, knowledgeable, capable. He & crew were neat & effective. They all went above & beyond incl a walkthrough of our new appliance features & recommended first use care. I highly recommend Josh, Juan & crew especially in this difficult time of specifying, acquisition & product delays. They will make it happen.

Sunia Trauger

Mark and Jordan installed my panel ready Bosch dishwasher and did an absolutely outstanding job. Fitting the panel was not straight forward, but they were so knowledgeable, capable and fixed all the problems. This is nothing like the experience I have had with other big companies. They even showed me best practices when using my new dishwasher and provided the basic familiarization. There is absolutely no comparison to places like Home Depot and it made me realize that you can have excellent service and folks that actually take real pride in their work. I will definitely get all my appliances from Yale in the future and ask for Mark and Jordan to do the installation. They are a real asset for Yale Appliances.

Jill Formichella Penna

Josh from Sales helped us find a compact washer and dryer. He sent us comps and answered every question we had about the different models and brands before our purchase. He then found us the brand we wanted and had it delivered the same week. The delivery team, led by Dorian, showed up with a great attitude and went above and beyond to get our machines in place and running. The whole process was flawless. Thank you Yale Appliance!

ankita d

Every part of working with Yale has been a pleasure. They measured, they were patient while I dithered for three years, they were prompt when i made the decision and wanted to make a purchase immediately. Nic especially was really accommodating and helpful! The delivery crew and install crew were very polite, comprehensive, and knowledgable. They patiently answered all our questions.

Doris Dwyer Boudens

I’ve used Yale Appliance for as long as I can remember, but it had been a few years so my sales person had moved on. The new person, Adam was just as knowledgeable, answered my concerns and helped me find the right option for my specific needs. Best part… the new machine was delivered and installed same day by an exceptionally professional crew and my old machine removed. They had to remove my screen door to accommodate the delivery and did so without complaint and put it back perfectly. This is why we keep coming back! Thank you.

Cynthia P

Thao was so very helpful and even fast tracked our appliance delivery so our washer and dryer were installed the same day we moved into our new home. We also got a really great price on our appliances. The delivery team was polite and did all the set up for us. Would definitely recommend Yale after this experience. Thank you!

Marianne Annarummo

Adam was responsive and knowledgeable on the products. Had a great recommendation. Easy purchase process. Most of all, this had to be the best delivery yet. Dorian and Valentim were very upbeat and happy. Most importantly, efficient. I would certainly recommend Yale for their knowledge and experience. It's always important to get a feeling of comfort and trust when making a larger purchase.

Meghan Hanlon

Supremely professional every step of the way! We had a challenging space and Yale made it happen safely and without damage to any of our doors and walls. They come out and do a site visit to ensure the appliances will fit. Something their competition would not do. It made all the difference to me. I would use Yale again and again!

Andrew Jacobs

What an incredible experience I had visiting Yale Appliance in Dorchester! Darnell was an absolute pleasure to work with plus extremely knowledgeable in guiding me in the right direction with choosing a new washer, dryer, and fridge. No pushy sales tactics here! I like the fact that when I asked questions, he knew the info and didn’t have to run to look it up! The delivery process was top notch from start to finish, they didn’t miss a single detail. Thanks for a perfect experience!

Joe Selvaggi

Mine was not an easy install. My Beacon Hill home is on a narrow street and the door and the stairway are difficult to navigate. We had just repainted the house and were concerned the washer/dryer would be impossible to bring down the stairs without some dings and scratches. To our amazement and delight, Yale sent 4 very competent and pleasant movers who patiently removed the old appliance and reinstalled the new with nary a scratch to our stairs and hallways. They took the time to ensure the unit was level and installed and working properly. I would not hesitate to recommend Yale's delivery service to friends and neighbors, particularly those who live in our dense and difficult to maneuver neighborhood.

Diane Doering

I had a great experience working with Brittany to purchase a new washer dryer pair. The model I was looking for was in stock and available and delivered within a couple of days. It was so much easier than I expected. I would definitely recommend going to Yale Appliance!

Smitty Weygant

We purchased 5 appliances for our new kitchen renovation. Brittany scrambled to ensure she had her hands on one of the items that was very low stock. The delivery team provided great communication, a light touch delivery and removal of our old appliances, and did an awesome job getting everything in place.

Jessica M Mitchell

The delivery men were amazing. So friendly. Very professional. Took great care to ensure delivery was correct. Took great care of my home any property. The driver Gerbert was so nice. His partners Jose and I apologize I can’t remember the other name. Truck # 10 is the best. This is why I love doing business with you. You hire great people. Helpful and caring. Brittney who helped me purchase my unit was great too. My failure wish I had asked about venting. Not your issue. I’ll make it work. Perfect 10 out of 10 service and delivery. Always a pleasure working with your company.

I. B.

For the last couple of years I have had no interest to spend. Everything we bought had heres and theres. We had to spend time to return, exchange, fix, etc. This is not the case with the purchase from Yale Appliance . Everything was above the expectations. We were pleasantly surprised with the service. I would like to say special thanks to our sales person Tam. He patiently worked us through the options. He stood with us after hours when the store was closed on Saturday. Really appreciate his professionalism and honesty. The delivery team was also the best. And it was next day delivery! I would like to say thank you to the store owners. Please keep going the same direction and do not change anything. We definitely come back if shopping for appliances. :-)

Ann Fleck-Henderson

The two delivery people were wonderful!! They were thoughtful, took care with the installation, explained everything well. I don't yet know my evaluation of the microwave, as I've not used it yet. It is definitely higher-end than I expected. I did not look at it in your showroom - probably should have done that.

Lisa Adil

In the past year we have chosen to give our business to Yale Appliance for several appliance purchases and installations. Those items include a Bosch dishwasher, LG washer & dryer, Cafe’ cooktop, and a BEST downdraft. Recently we had an issue with the BEST downdraft and after they came out twice to fix it- it was still broken. Instead of leaving us with a lemon, they ended up taking action to resolve the issue. We now have a working unit installed and appreciate the excellent customer service we received. Big thanks to the people behind our care and customer satisfaction.

Chuck Olivieri

Delivery of our new gas range was on schedule and without any problems as was the installation with Brian, the plumber. All involved were respectful and courteous and answered questions we asked. Folks at Yale are always responsive and helpful.

Mac Chase

Love, love, love Yale! Everything from sales, to delivery to follow up to pricing can’t be beat! Cannot say enough great things about how they do business. Everything is ‘how can we help, how can we make this work’! Big box competitors are the opposite. Will always use Yale whenever I can!

Cathleen Cavell

I had a service call over the holiday from Yale Appliance because my new oven was burning what I cooked. Your technician was terrific. He carefully explained what was happening, showed me how to avoid it (preheat oven for 30 minutes) and stayed until the pre-heating worked. It was a very successful service call.

B F

Our purchase of a clothes dryer went well. Yale's customer service was courteous and professional. The delivery and installation guys were efficient and polite. Will shop there again if we need to replace an appliance.

William Horn

Great customer service and appliance selection. I walked in on a Thursday evening and they had everything delivered and installed on Monday morning. Delivery guys were great; thorough, professional, got everything done and working well quickly. Prices are as good as best buy and home depot but the service is better. Don't think twice.

Derek Etkin

Helped us get the right appliance for our home. Very informative and none of the relentless up-selling I've experienced at other places. They made sure the appliance would fit in our small space for free before we committed to buying it. The delivery crew was super capable and did a great job.

Alita Mahoney

I can not give enough stars. Lindsay in the service center did exactly what she said she would, getting an appointment for us asap, and giving an update by end of day. The technician that came out was knowledgeable, personable and fixed issue on the spot. No waiting days for parts, etc. We were happy with the purchase experience , and thrilled with the service side.

Christine St Pierre

We needed a dishwasher immediately the week before Christmas so we went online and set up an appointment with Yale. Kim was a very professional representative who called us to discuss our needs and found us some in stock options that could be delivered in two days. We made our purchase and scheduled delivery and the process went extremely well. Yale is the place to go no more box stores for us! Thank you Kim!!!

Cheryl Stookey

Yale Appliance continues its high quality service. My installation, was done by Mark who was exceptional in his efficiency, knowledge and personal skills. His helper was also very nice and between the two my new microwave was expertly installed.

Franky Mui

Our contractor recommended this place as THE place for appliances. He was right. The products are great. The service was excellent. Juan and Mark installed our dishwasher in less than 20 minutes. We will be coming back for the rest of our kitchen appliances.

487 Talbot Avenue

Delivery was fast, friendly and professional. Installation was done to great quality. As a note, when customers are ordering a stacking kit with a washer dryer, the factory may want to double check that both appliances have the same hinge direction before shipping.

Daniel Rosenthal

Yell electric is a class act! I have dealt with other appliance vendors in the past, but the Yale experience beats them all. The show room is large, attractively laid out, and displays a range of products at different price ranges. The salesman was well informed, and low-pressure. The delivery crew was careful, and well equipped to handle all types of issues. From start to finish, this was an excellent experience!

Laura Pirani

Josh, the sales specialist with whom I spoke was great. Based upon what I was looking for, he sent along 3 links to different options. Ordering was easy. Delivery was great, with text updates. Delivery staff took out the old and in with the new and we’re right on time!

Catherine Perron

Fair prices, and great deals. Very responsive. Good service. Supply chain/ manufacturer issues like all other appliance stores but good communication and updates and offered other product for occupancy if needed. Great experience. Look forward to continued service relationship.

Angela Brown

Great selection in stock. As to the delivery, it was great! If I could give more than five stars for Juan and his guys on truck #4 for getting the refrigerator up three very narrow flights of stairs in a very old building, I would!!! Great job!

Vicki Yuen

The staff was exceptional. I was well informed of every step of my order, delivery, and installation (highly recommend the installation service). Very happy with Yale. Hope to purchase from them again.

Steve Davis

I believe Yale has the right products and good intending people. However, after 3 attempts at delivery, and then having to sign a release of liability because they didn't bring the right parts, I don't think they are good at the service end of things at all! Given their prices, and if they want to keep customers, they need to work this out.

Thomas W

The store in Dorchester is beautiful. The salesman, Tran, was very knowledgeable about the inventory; pleasant and thorough . The delivery and installation was awesome. They showed up within the two hour time block. My installation was a bit more complicated, but they completed it all in a professional and timely manner. No extra or hidden costs. I highly recommend Yale appliance!!

Kimberly Labagnara

Michael was very helpful. He was early and diagnosed the issue with our oven within 20 minutes of being here. This was the third time someone from Yale came for the same issue. On his first visit he fixed the oven. Additionally, our dryer drum was malfunctioning and he ordered a new one. Michael should have a 5 star but giving a 4 because Yale has been out here 3 times.

Sheri Anderson

Great service and great selection... plus the staff is so friendly and knowledgeable. We worked with Kim and she was wonderful and patient as we reviewed options to update all of our kitchen appliances. Definitely go to this place in Dorchester, Massachusetts! (Plenty of parking available, too!)

Patrice Ryan

Yes Great customer service on the phone with Joshua. Such a relief after terrible service and product from Lowe’s. Thrilled I have 5 yr warranty included and that the washing machine was delivered so fast.

Neal Dahiya

We met with Tam Nguyen, and he was incredibly knowledgeable and helpful. Most of all, I truly appreciated his honesty in flagging key positives and negatives between different brands. Highly recommend both this store and working with Tam.

Jim West

The delivery team for my washer and dryer were great. They showed up at the assigned time and got right to work. I couldn’t have asked for a better experience. Before they left the cleaned up the area and set the machines up to run a cycle.

Andrea Martinez

Love Yale Appliance! It may seem a little more $$$ up front, but they stand behind what they sell and in the long run you will save yourself $ and headaches! Today's dishwasher install by Marco & Juan was quick, thorough and neat. Thank you!

Jennifer Civitella Hilario

Second time buying from YA. Great to work with a local company. Brittany is great salesperson - responsive, informative, and thorough. Delivery team was very careful, made removal and delivery of washer/dryer seamless.

David

Excellent dryer repair experience with Yale Appliance! Patrick was extremely helpful and professional, had a quick fix to get our dryer heating properly again, and provided lots of great tips and tricks for maintaining dryers and washers day-to-day!

Benay

Excellent experience from beginning to end. Ordered a range on the website, and was contacted by someone at that afternoon to arrange delivery. Delivery came right at the beginning of our two hour window and went exceptionally smoothly. Our old range was out of the house in less than five minutes and the new one in 10 minutes later. They were very careful with our floors and our doorways, and made sure the new unit was perfectly level before leaving.

M Andrews

Needed to replace refrigerator quickly. Very easy ordering process, good communication throughout, timely, fast, professional delivery of new and removal of old. All in a couple of days. Low stress!

George “Geo” Mac Neil

Deciding between a Bosch or Miele Compact Washer Dryer. Online information was helpful prior to visiting the showroom. After visiting showroom decided on Miele which was in stock so coordinated delivery. Every step in the process was easy, thanks to the people I dealt with at Yale. All were friendly, knowledgeable and professional.

ann murphy

The installation team of Mark and Joshua were truly the "A" team. The installation was seamless from arrival to departure. They are both the consummate professionals, respectful and knowledgeable about their jobs. Also, their treatment of the customer (me) was absolutely the best experience. They are part of the reason why I have been returning to Yale to buy and install my appliances.

Robert Villano

Pleasure to deal with. Eddie was extremely knowledgeable on all four of our new kitchen appliances and very prompt in responding to our requests and questions. Already have recommended this store to friends and relatives:

Ron White

Ivan came out twice to measure because I thought the whole window grime had to come out but it was just the two panes which easily came out. I think it was truck 14. Those guys were super efficient, took away old fridge, installed new fridge and cleaned up. Could not have asked for better!

Liz Kay

I have used Yale Appliance for all of my appliances for more than 25 years. And their service is always timely… the team always come prepared to solve the issue. Best in the business.

Susan Corbosiero

Salesperson was knowledgeable and very helpful. Unfortunately after having a problem with the alignment on the storage drawer at the bottom of the stove, I had to wait nearly 5 weeks for a service repair person to come.

Dan Bolton

Great job by the delivery crew they were polite helpful and efficient even put my door on even though I had removed it for the delivery. Great guys hope you treat them well. They are a credit to your company. Thank you Dan Bolton

Thomas Kershaw

It was a great experience from beginning to end! The delivery team were fantastic! So professional, courteous, thorough, and fast!! Amazing team, I will never shop elsewhere but YALE Appliance!

Diane Simmons

My husband and I have had very positive interactions beginning with Tam in Sales and with Jaylon in service. The staff taking the calls have also been professional and courteous. Jaylon has come to our home on two occasions; mostly for issues related to learning the best way to use the appliances. He has been early than scheduled both times and he calls ahead to make sure it’s ok. He is a pleasure to work with and imparts his knowledge of the appliances in an understandable way. he is someone who you feel safe with coming into your home. I highly recommend and appreciate his services!!!

edfredned

Repair service: My fridge squeaked and wouldn’t close all the way without a push, so I called for help. After describing the issue, I was asked to send some photos. After waiting a few days, I was informed that their assessment was that the gasket needed to be replaced (that’s the rubber that goes all the way around the door. The part takes 6-8 weeks. I asked are you sure? Yes, we’re sure. Almost 2 months goes by (squeeeeeeak EVERY time) and I called right before the new year. Are you sure it’s 6-8 weeks? Are you sure that’s really the problem? Don’t you want to come out and see it? Yes, we’re sure. We’ll come out when the part arrives. A Yale service rep (very nice guy) came around the 8 week mark and COULD NOT figure out why the door wouldn’t close and was sure it WASN’T the gasket that we waited 8 weeks for. (Plus if it HAD been the gasket, the whole door would have to be taken apart!). After much hemming and hawing we realized one of the shelves on the door was hitting the drawer! Move the shelf up, and the door closes perfectly. Some silicone and the squeaking is done. If they had JUST ordered the part and then come out to see, we could have saved so much time and annoyance! Sigh. Service rep: 5. Service department: 3. KitchenAid: 1 for making a fridge whose shelves bang into the drawer.

Cindy Dooley

Easy to work with, great communication, on time delivery..... superior products and service. Our family has been doing business with Yale for 30 years in 8 rental units!!! Thanx 😊 …

Kathleen Galiney

The Yale team did a great job helping us choose the appliances that would work for us, they kept us well informed of the delivery timeline and the actual delivery went very smoothly. I would recommend Yale to others.

Mark Romanowsky

Fantastic service by the delivery and installation team. They were fast, and careful, and navigated the stairs and hallways of this old brownstone building like champs, and set up and tested the appliances in record time.

Susan Mauriello

Our experience with Kenny Keefe, at the Hanover location of Yale Appliances, was nothing less than perfect. Working with Kenny on our purchase of a new washer and dryer was perfect in everyway ‼️ We are beyond thrilled with our purchase and are so happy with our entire experience with the Hanover location of Yale Appliance! Many thanks for everything!! Susan and Frank Mauriello

Mark Kittredge

Impressive selection in an easy to navigate showroom. Just went to look this time for ideas/ inspiration. Staff didn't hound or pester like car dealers do. Average appliances to ultra fancy.

Sarah Posnak

Wonderful service from James, he was communicative and even accommodated my time frame when I had to run out when he was supposed to arrive. He was in and out and extremely nice and professional. Would recommend to anyone!

Ann Turley

I ordered on the phone and was told that if I ordered later in the week I would the LG washer for a sale price. The sales person wrote up my order and everything went smoothly. The washer was delivered today.

Frank D'Agnese

Great experience all around. Competitive prices, very customer friendly sales process and knowledgeable staff. And the highlight was the most friendly and helpful delivery team that I’ve ever encountered.

Louise Pascale

On time. Efficient. Friendly. Helpful. Can’t imagine a more pleasant experience installing a new dishwasher. YALE is my go to place to purchase a new appliance

Carrie Hines

I ordered my refrigerator online. Yale has order and delivery streamlined. Everything went smoothly and the delivery was on time and professional.

George Rivera

The absolute best customer service ever! They answered all my questions and delivered on the very next day too. I definitely recommend Yale Appliance.

Lillian Kelly

Extremely satisfied with their customer service and product lines. Staff are knowledgeable and helpful. Delivery to both the north and south shore locations was timely and hassle free. Would highly recommend

P Hom

Great service appointment. Washing machine making loud noises. The technician replaced one shock which he thought was the problem. He then tested the machine and found that the other shock needed to be replaced as well. He then proceeded to replace the other shock before leaving. Painless appointment, problem solved!

Valerie Blathras

Matthew was great, professional. Took the time to review my concerns with my new stove and even gave me a few cooking tips! Highly recommend

Gregory Bilton

Top tier service! Ordering was as simple as could be. The delivery team was prompt, friendly and incredibly competent. Quick installation and took care of everything with no problem. Couldn’t be happier.

mark basson

The repair man (Matt) was excellent, Clean, efficient The tracking app was quite impressive. Not to waste my time waiting. Thank you very much

Lauren Thomas

Our delivery experience and the three (so far) subsequent service visits for our brand-new Miele 24" washer and dryer have all been stellar, although the dryer continues to malfunction in a couple of ways, so I believe we have a lemon. But I'm reviewing Yale here, not Miele. Yale's customer-service, delivery, and service teams are extremely skilled and professional, take great care with their work, and are a total pleasure to deal with — and I've gotten to know them rather well now. I'm also grateful for Yale's fabulous service plan. Let's hope they fix my dryer's rather odd issues soon, or persuade the higher-ups to swap it for one that works correctly. Here's a tip: Always make sure you get an owners' manual during delivery. I somehow got a Beko manual instead, and it is proving impossible to get the right one. I've been begging about five people at Yale and also a few at Miele, and it's like asking them for a Jane Austen first edition. Scrolling through a PDF on a phone isn't nearly as quick and handy as using a book, and appliance companies print manuals for a reason. (My washer is quite simple and its manual runs to 85 pages, all in English, so the dryer manual must be pretty thick.)

Mary Fitzgerald

Very attentive salesperson-and installation crew was courteous and clean! Have been a customer of Yale for many years-highly recommend them😄 …

Nicole Shin

Same day delivery and wonderful customer service! The people who delivered the fridge were phenomenal! I will always buy from Yale from now on

Peter Friedmann

Bought a dishwasher.Great selection and sales. Delivery and installation on-time, professional and tidy. Will buy from Yale again when the fridge dies!

Evan

We love Kevin! Sadly, we only get to see him when we need to have someone look at our appliances but that's ok! Yale is great.

Linda LaCava

All things considered I’m glad we purchased Yale. I love the appliances. A few minor issues that were rectified promptly. Great service experience!

Constance Kane

Mark and Daryl were fantastic. The did a great job with the installation of my new dishwasher. I would totally recommend them!!!

Kevin Shea

Great customer service. The delivery process was straightforward, with communication right up to the time of delivery. I would highly recommend Yale.

Michael Anthony

Fantastic service from start to finish. I had a unique size situation to accommodate between stairway width and depth of the closet the washer and dryer needed to be stacked in. Chris Tavares helped find the right fit for what I need and I didn't have to sacrifice anything I wanted. The delivery was fantastic as well. The crew that arrived worked quickly, efficiently, and had everything done in well under 30 minutes (including removing the old washer and dryer). I'll be back once my fridge breaks!!!

Eileen Brogan

I wanted to do business with Yale because of their service dept., but the wonderful sales staff and delivery dept. are also great reasons to be loyal to this outstanding retailer.

MargaretA

Calling Yale Appliance was the best decision possible and dealing with Brittany J. was a breeze... We were beside ourselves at the thought of replacing cabinetry surrounding our ‘dead as a door nail’ KitchenAid refrigerator in order to put a new fridge in the same spot...all the newer refrigerator models are taller and some are wider than the older models like mine. But Brittany had a G.E. French door model in stock that was taller, but close in size to what we needed...and Yale had a wonderful team of professionals to remove my useless KitchenAid, modify the existing cabinet above the fridge and install the new G.E. Profile appliance. Problem solved! We could not be more impressed with Brittany and everybody at Yale Appliance who were involved in the project. It was such a pleasure to deal with the entire Yale team. We recommend this company wholeheartedly, and look forward to doing business with Yale in the future.

SE WG

They came through for us after we had repeated problems with our microwave in the last year of the extended warranty. It took awhile, but they were u,Tia tell really generous

Tom Dail

Yale Appliances is above all other appliance stores. They are very customer focused from sales, purchasing, delivery and installation. It was a very pleasant and easy purchase.

Terry Shaller

Both Josh and Timmy were friendly, knowledgeable, and efficient. The installation went off without a hitch. Couldn’t ask for a better experience.

Derrick Ingram

This was the 4th time we purchased appliances from Yale Appliance and, just like all other times, our experience was fantastic. Danny DaSilva went above and beyond in providing information, helping us select the perfect washer and dryer for our needs, and in facilitating delivery. And the Delivery team was outstanding, as well, taking extra time to clean the area where our old washer and dryer had been, keeping us informed throughout the process, and making sure everything was perfect before leaving. The Yale team and the quality of service they provide is the reason we will keep coming back to Yale Appliance. I would also note that Yale's prices were very competitive with the big "box stores", with the added advantage that they actually had in stock the appliances we were shopping for (others were back ordered up to 3 and 4 months), and provided service well above anything we've ever received from a competitor. I can't recommend them highly enough.

Joanna Ware

We’ve had such good experiences working with Yale, for both repairs and new appliance purchases. Their repair technicians are always friendly, communicative, professional, and - super important IMO - are never condescending or dismissive of my questions. We just replaced our fridge, range, and microwave, and bought the range and microwave through Yale. The sales rep we worked with, Ariela, was incredibly helpful and went above and beyond to help us find the right appliances even in the midst of major back order issues. We were very limited in our fridge options, and even though we ultimately had to buy through a big box store (snapped up an “open box” returned unit because the brand is on indefinite back order everywhere), Ariela was so helpful, informative, and patient throughout the whole process, I was committed to buying our range and microwave through Yale. Their prices are competitive, the people and service are great, and I’m grateful to have Yale as a resource for any future appliance needs.

Ernest Sabine

Installation of the dishwasher was quick, courteous and professional. The installers also provided good advice on using it.

Gordon Bither

Great experience overall! Tam was a responsive, professional salesperson. The delivery of the new stove and microwave, removal of the old ones and installation were all perfectly co-ordinated by Eric.

Helena Halperin

excellent service and selection in the store, delivery of defective parts presumably not your fault, but highly inconvenient and will require a second set-up delivery, presumably at your expense.

Ai Yamazaki-Quinn

The dishwasher installation gentlemen were amazing! They were absolutely professional and meticulous but very personal and kind. They arrived right on the time, took their time to clean out the space, install and double and triple checked. They even found some missing items from other appliances delivered on the same day and installed them properly. We should have asked their names... Thank you so very much gentlemen!

Anthony Winter

Aldair and his team did a great job of removing the old refrigerator and installing the new one. They measured before they unpacked the unit, and were patient as we removed the items from the freezer last minute. They were super careful with the walls, doors, and also dealt well with our dog who kept getting in their way. Thank you guys and happy holidays!

Wendy Hood

The delivery went as planned! Edwin and his crew were very proficient and professional! I am very pleased with the entire process!! Yale was able to order a new refrigerator when I noticed an error on the invoice last minute. My fault not theirs! I will have it first week of July! Danny Nguyen was excellent to deal with as well! Polite and accomodating with delays to my remodel!

Mary Schlaff

Everything about my experience with Yale has been smooth, quick and professional. I purchased our fridge on line and had it delivered within a week. Someone reached out to me beforehand to make sure I had measured my doorways. As it turned out I hadn’t! Which brings me to the delivery and installation which was stellar by Daniel and crew. Dispatch reached out the week before twice to go through COVID protocol which we appreciated. On the day of I was kept informed about the progress of the crew’s route and when we would expect them. They were completely within the range of delivery time. When they arrived they remeasured the entryway and I had been off by 1/2 inch. Daniel managed to take off a swinging door to make it work - and he reattached it! They were very quick, hard working, professional. Truly an asset to your company. And the product…loooove the fridge! It is a great product at a good price and you have so much in stock that there is never a wait. I am going on-line again to purchase a new over the range microwave. Thank you and thank you again Daniel for the ease (on our part), of it’s installation

India Ennis

My experiences with Yale appliance are always outstanding I recommend them to everyone I know and always receive excellent feedback. Jim Murphy, my service technician has come to my home on several occasions. He is extremely professional, and beyond courteous and kind. I would never even consider purchasing appliances from any place else. Thanks Jim and thanks as always to the team at Yale.

Andrew Ferris

Great with the sales process. We have used Yale for years. We've had 3 service calls on our most recent purchase. Called in and was told that it would be over two months before they'd be able to send a technician out to fix a recurring issue that was fixed less than a year ago. Immediately got a response from the Service Mgr-George. And they had a technician sent to us within two days. Nice to see that Yale is also follows and responds quickly to clients when necessary.

Gail Cassidy

I would enthusiastically recommend Yale Appliance to a friend. The delivery team were punctual, extremely efficient and very courteous. After Dorian installed my LG washer he took time to explain some of the washers operation features. I am a very satisfied customer. Thank you!

Woodcliffe Design

My company has worked with Yale for over 20 years and my client’s have always been very pleased both with sales and services. Neil is my first call when I’m working on my own home.Trendy is nice, but we design with quality and longevity in mind and I can count on Yale to deliver the best product recommendations to complete our client’s design/build projects.

Pam Bybell

Great experience with Yale's sales, delivery, and install crews. Really anxious about how a new range with the features we wanted could be installed neatly in our quirky little kitchen but it really all came together. Very grateful to everyone involved - and very relieved that you all made it look so easy! (And thanks, Steve, for the online pro/con informative videos. Very helpful!) Looking forward to being repeat customers.

Matt Ellis

Any time I've worked with Yale Appliance, it's been a pleasure. Their sales team is knowledgeable and friendly. They have a lot of great options to choose from and their delivery team is efficient and communicative. It's always a solid experience.

Jennifer Ashburn

Yale arrived in the time window that they committed to but did not call 30 minutes before as discussed so it created a bit of stress. Details of the delivery were not shared with the team that brought the refrigerator so it caused unnecessary steps. The experience would have been five * if there had been some advanced planning/communication. The Delivery team rolled with it and pivoted easily. It all worked out, but there was unnecessary angst involved with the delivery. As with most appliances these days there was extended wait time for this one but that seems to be an industry wide challenge.

Brendan Howard

The team from Yale Appliance excelled at each phase. I ordered exactly what I wanted. The reminded of everything I needed to buy to set up the stackable washer and dryer. Delivery was precisely on time. They hauled away the old units and installed the new one. ALWAYS TIP YOUR DELIVERY TEAM!!!

Karlene Valente

Braeden was excellent. He was able to answer my questions and showed me how to use all the features. Problems: 1. Too long of a wait for a service call. This service call was for my dryer. In the past I had another service call for my Dishwasher. Again, I had to wait over 1 month for a service call. Yale’s Service Department leave a lot to be desired. Not sure if my next appliance purchase will be from them. I used a small local appliance store in the past. The longest I had to wait was 4 days for a service call. 2. My dryer is still not drying. I have to run a batch of clothes 2 or 3 times at over and hour. Something is wrong. In the future, I will not purchase anything from Yale.

Danila Terpanjian

Excellent delivery and installation of a dishwasher Yale appliance prides itself on providing clients with exceptional service and professional staff. I totally agree with them. They were quick, very knowledgeable and respectful and inspired trust.

Jessie Munn

Outstanding Sales (Danny Nguyen) and Delivery (David and team from Truck #17)! Coming from a substandard experience (and that’s being generous) with the service department of another company, I have been thoroughly impressed with the team at Yale. Danny’s many years of experience at Yale and his frank confidence in Yale’s service team was so reassuring. When he told me that he personally would be my contact for any questions/concerns throughout the life of my new refrigerator, well, he nailed it! David and his delivery/installation team was also outstanding. First, they called to let me know they were running an hour EARLY🤗, I now understand why. They were fast but thorough, took special care with my flooring and cabinets, and David made certain that I understood the next steps with the water/ice line. All three team members were pleasant and thorough. Out with the lemon and in with my first (but not last) Yale appliance!

Jenny Weaver

We have always bought our appliances at Yale. But this was the first time we ordered online. We urgently needed a new refrigerator. Everything went perfectly! All the communication was clear, fast and helpful. Thank you to Brittany.

John Capeci

Yale delivered a very high quality dishwasher, and the installation people were great. They showed up on time, were very professional, took care of every step of the installation, and took my olde dishwasher away. I definitely recommend them.

Kristin LaRoche

Install service was excellent. Danilo and Marco removed my old dishwasher and installed the new one in no time at all. Even explained how the previous washer wasn’t installed correctly and walked me through the changes they made to make sure my new unit would work more efficiently and effectively.

Amanda Van Veen

Great customer service. Delivery crew was early but totally fine waiting on me to get back home. They were helpful, experienced, precise and very professional. Were able to maneuver our new refrigerator around some tight corners with ease. Hooked everything up perfectly, set the temperatures and even filtered out the water for me. Great crew.

Mondakini Walsh

Justin arrived promptly this morning to investigate a problem I was having with my Thermador refrigerator/freezer sensor. He quickly found the cause of the problem and talked me through the solution. When I asked, he also gave me advice on how to use some of the settings on the refrigerator, sold me some cleaning products, and helped me trouble shoot an issue with the matching dishwasher while he was here. He noticed that I had put my burner covers on incorrectly and showed me how to sort out the issue on the range. WOW! So much more than I expected in a service call. So polite, educational, and efficient. I would buy from Yale again BECAUSE if I need service, Justin is amazing. Definitely the most thoughtful and knowledgable service technician in my 52 years of life. Thank you!!!!!

amy hascom

Have had wonderful experiences so far. Customer service is attentive even after sale. Delivery fully worth paying for they are so professional and respectful. I'd def go here first to find an appliance. Had service for first time and they were awesome as well.

Ken G

The estimated time of delivery was very accurate and I appreciated the updates. The installation crew was very professional. Our tenant said they were the best service people that had ever come to their apartment, which makes both of us happy.

Jean Kenney

Teddy Shane was my sales rep & he was exceptionally professional & extremely helpful. I purchased a range, dishwasher & microwave - Ted patiently informed me about pros and cons of the brands that would fit my needs. A very positive experience.

Susan Plass

A gentleman from Yale arrived as scheduled (albeit scheduled 6 weeks from the oven failure), identified the problem and replaced a large part of the mechanics in just 2 hours. And then told me it was under warranty! I'm still not happy it took Yale 6 weeks to fix our dead oven, but the person who came was great.

Ayse Kivilcim Coskun

Excellent and customized service for appliance needs. We have been very happy with the sales people at the Yale store in Boston and all of the delivery and installation process. Highly recommended.

Stanley Morrill

This purchase was very easy. Delivery and installation was seamless I worked with Brittany Jatkola. Product knowledge is important in selling anything. And she knew the answers to all my questions regarding the washer and dryer.

Matt Reid

Pretty good in stock options for these days. Knowledgeable staff. Fast and great delivery. You will spend more, but I think you'll get a better product and experience that at a big box store.

Jacqueline Mier

Excellent customer service. I like the reminder that goes out letting us know when our warranty expires. Service appointments have been on time and terrific on all levels.

Rick Hawkins

I highly recommend you. Sales was good and the virtual visit and delivery and installation was excellent. The problem I have is the cost of $449.00 for a 10 minute virtual visit and 30 minutes for the plumber seems excessive.

Paula Bonney

The stove that I wanted was in stock and delivered within a week. The salespeople were very knowledgeable and easy to talk with. The delivery people were on time and very careful. They were also very pleasant. I would definitely recommend Yale Appliance.

Debo Sekoni

Thank you Yale Electric for an overall great shopping experience. Additional gratitude goes to Frank, my sales Advisor, for making the transactions smooth and welcoming.

Julie Curti

Fantastic experience! I needed a washer / dryer and they delivered the order promptly and handled a challenging install in a tight space. The installation crew was very professional, skilled, and friendly.

Deirdre Karle

I want to express my appreciation for Yale Electric. We had a wonderful experience working with both Danny DaSilva and Brett Lucero. The delivery guys were great too. Kev Solares and his team were very thoughtful and professional. thank you!!

Jason Leonard

Matt was super friendly and knowledgeable and recognized the issue as soon as he checked out our fridge. We had a fast stream of water again within 15 minutes of his arrival!

Helene Rodar

The best installation ever. I knew when the were coming. The were efficient, knew exactly what they were doing, And they were so pleasant. I would not consider any other company for future purchases.

James Wong

Everyone was very helpful. Denny was extremely knowledgeable of the products and the services offered by Yale. Delivery and installation went smoothly.

Maura Campbell

All my appliances come from Yale. Have had great success with their service dept. On new appliances they have been timely in delivery.

Damon Cassell

Excellent, knowledgeable and very polite tech fixed our dishwasher. This is why we buy from Yale. Superb after sale support.

Ben

Technician showed up on time, clearly explained the problem, fixed everything, and cleaned up. Prompt, professional, and knowledgeable.

Bostonbob3

GREAT delivery team! Hooked up the washer and dryer, ran hot and cold cycles to thoroughly test, and left the place clean as a whistle. AAAAA+++++

Laura Huntley

Great experience all around! Service at the store and installation was seamless, would highly recommend Yale for any appliance needs.

Josh Martin

One of the best installation service we’ve had. Friendly, timely, stellar workmanship. 5 stars.

nam patel

The delivery team was on time, super efficient, and answered all of my questions. Excited for my new fridge.

Bob

I like that you track the service tech as he is on his route toward your appointment. Service techs are pleasant and knowledgeable. I also like that you get the same tech if you need a repeat visit

Mary-Catherine Deibel

So happy to have cheerful, energized installers who were in and out in 30 minutes, and we have a new washing machine. I love Yale, and Allelulia!

Phil Allen

Existing fridge died. Yale team worked to ID best replacement and had it delivered and installed within 48 hours.

Michelle Almeida

Yale is "the" appliance store. We remodeled our kitchen we found everything we needed there. Gorgeous showroom and even a discount center downstairs.

Nancy W

Justin was extremely knowledgeable and addressed our concerns with a thorough explanation. Also, very personable and polite.

Ryan Simmons

I love shopping here. They have free food samples on the weekends, and they know how to take care of their customers. Plus, the building is an old ship manufacturer house with beautiful high wooden rafters. I highly recommend checking this place out for your lighting and appliance needs. They also have a discounted section down in the basement.

Leo Goncalves

Daniel who is the lead driver ability to keep in constant contact and inform us of every step made the delivery process easier and smooth.

Michael Jones

I had a great experience with Yale Appliance. I replaced my 17 year-old dryer with a similar new one. I was able to handle everything over the phone and have the new dryer delivered in a few days. The delivery process was very efficient. They gave me a two-hour time window the day before delivery and the day of, I got a link to a map showing where the delivery truck was and an estimated time of arrival which was very accurate. The delivery guys were friendly, efficient and professional. I highly recommend Yale.

June O'Brien

Daniel and his team were amazing with their installation expertise, they had to take our door off and level our fridgerator and were just amazing! Thank You.

Tom Allen

We knew we wanted a Miele dishwasher, so there was no sales pressure, at least on Yale's part. They delivered the new and took away the old at the time projected. I did the installation myself without much problem as the old dishwasher was similar and all the hook-ups were in place. The salesman suggested a supply of dishwasher salts in case our water was hard. We are on MWRA/Quabbin water, which research shows is quite soft, so we declined the salt.

Ellen Role

Had an urgent repair issue with the freezer portion of our refrigerator on a Saturday morning that could not wait. Called Yale's customer service center, explained the problem and somehow they were able to locate a service technician in our area and he was able to come buy within a half hour! Service technician JUSTIN knew just what to do to resolve our issue and was extremely professional, competent and knowledgeable about our appliance. Many, many thanks to Yale's customer service department and Justin for your speedy response and help resolving the issue. We were also thrilled we didn't have to throw out all of our food! :) I highly recommend Yale Appliance for all your appliance needs!

Dennis Brockenborough

Great service. Brought us along on what he was doing and how to avoid in the future. Didn’t talk over us and listened. Enjoyed the experience.

Ravi Gatha

Amazingly responsive sales (Brittany) and customer care (Lindsay) teams on top of the quality products, which are priced competitively. Delivery is excellent, fast, and smooth. Would recommend 100% without reservation, and will definitely purchase from Yale again in the future.

Patricia Roberts

This dryer looks like a great product. It was easy to buy it online, delivery was scheduled for a few days away. The delivery people were prompt, polite and friendly. I'm very happy with our Yale Appliance experience.

annette jacobs

Sales person was very helpful. Delivery and installation went well- neat, polite, knowledgeable, informative.

Vicki Adjami

As a first-time customer, I purchased a new refrigerator from Yale. Due to the pandemic, I made the purchase sight unseen and over the phone. Mark was a great salesman — super helpful and thorough. He made the process simple and easy. Although there were issues (including damages) removing the old refrigerator, Kevin stepped right in and took care of the remediation afterwards. Mark and Kevin's knowledge and professionalism is why I would highly recommend Yale to family and friends.

TD

Professional communications and process. Delivery team was efficient and polite. A real pleasure to work with.

Greg Bosdet

The sales staff are friendly and very helpful. The installation coordinator was friendly and kept me informed. The installers were on time, professional, thorough and covid compliant. I'll call Yale when I need another new appliance!

Nancy Sen

I am so impressed and pleased with Yale Appliance. The salespeople were knowledgeable, transparent, professional and helpful. The delivery & install folks were lightning fast, smooth and responsible. I couldn’t be more pleased, and I’ll never go anywhere else for appliances!!!

Karen Greenberg

Tam Nguyen is an outstanding sales consultant. We bought over $30,000 of appliances for a new house from him, and are so glad we did so. Kind, easy, thoughtful, he's always available to help with questions, clarifications, and links. Enio and his crew delivered a new refrigerator to our current home and provided a super high level of service -- on time, perfect installation, really nice to work with. All good with Yale Appliance!

Ken Sternberg

Our sales rep/advisor/consultant Tam was extremely knowledgeable about the technical aspects of the gas ranges we looked at. He was very patient and readily answered any questions we had. I did have a slight feeling that he was giving a gentle but noticeable push toward higher end ranges. But we agreed with his observations and decided to go with a “mid-range” professional style unit for $3,000. Not cheap, but very well made.

Leigh Turner

These installers we the best - with a great sense of humour. Yale you need more guys like my installation team.

Rosa Yoon

Fantastic experience. We got a refrigerator and a dishwasher. Taylor did a great job walking us through options of what would fit in our current space and was incredibly knowledgeable about all of the features. They also do consults to make sure the appliances can get in, which is amazingly helpful in houses Somerville where all of the stairs and hallways are fairly narrow. We just had our refrigerator delivered and everything went perfectly! The team was professional and very fast. Our dishwasher is going to be delivered in a couple weeks and I'm sure it will go smoothly! Definitely would recommend them and when it's time to replace our other appliances we will buy here.

Sue

I was able to get a technician out to look at a problem with my dryer in relatively short order. Dryer was fixed on the spot. Customer service was very friendly and I was updated on technician's schedule throughout the day. Very pleased overall and highly recommend Yale Appliance.

Henry Leitner

They are the best. Fast and efficient and very professional delivery and installation

Jason Spanier

Not only did they have our hard to find item in stock, but had it delivered and installed within a few week. Delivery was on time and left everything looking perfect.

Keren McGinity

From sales to delivery and installation, Yale came through for me yet again! Roger listened patiently, answered all my questions, and made sure what I purchased met my needs. The trio TJ, Gerlyn (sp?) and Emerson knew exactly how to maneuver the heavy LG wash/dry tower to keep my walls and floor safe. They positioned and installed everything better than I could’ve imagined. They were professional and polite.

Laurie R

The guys from Yale Appliance arrive on time (or even a few minutes early) for both service and delivery. After being referred to Yale by a friend, they've done repairs for me and I just bought the perfect refrigerator for a not-easy-to-fit built-in space . I found just the right size and make using the on-line chat (a real person) with a follow-up call from the person I chatted with--wow! great service.). She directed me to the perfect fit. And I love the new fridge. I highly recommend them!

karen gutterman

The delivery day process was amazing. First I got a text linking me to a site where I could follow the status of the driver with my refrigerator. The site continues to have updates of projected time of arrival. I then got a call asking if they could arrive early which was great. The delivery guys were the best. Extremely polite and we’re extremely careful to not damage anything from the door frames to a lamp that might have been a little too close, to the final installation of the refrigerator. They can not get payed enough for the job they did. I was really impressed and appreciated the efficiency and care with which they moved.

Rosemary Taylor

They sent three delivery guys who were all incredibly professional and fast! They removed the old fridge, gave me space to quickly clean behind it, then hooked up the water line for the new fridge. They explained what they were doing and why and asked me if I had any questions. Nice guys!

Bob Treder

I posted a one-star review (listed below) couple of weeks ago. The day after I posted it (a Saturday) the sales manager called me and said he was sorry to hear about my experience. He said he would do whatever it takes to make it right. Two days later (Monday) he had a service technician come to the house to adjust the stove burners. The technician spent close to two hours checking out everything on the range to make sure it was working properly. It is working as it should now. The sales manager called back the next day to ensure the stove was adjusted properly. And he said he would send a box of pots and pans to replace those that had blackened bottoms from the poorly adjusted burners. He did that. And he said if I had called to express my disappointment with the initial range conversion he would have sent out the service technician right away to readjust it. I had gone through the regular channel for requesting service for an appliance bought from Yale so I figured I had done what could be done. Out of frustration I wrote the one-star review below. Given the recent response of Yale and the fact the sales manager gave me is personal cell number to call if I had any other questions or concerns I'm revising this to a 5-star review. I encourage anyone who has difficulty with a Yale-bought appliance that can't be resolved through normal service channels to seek the manager for a remedy. I will buy appliances from Yale again. One-star review: I am really disappointed in Yale, Boston MA. I ordered a natural gas Blue Star range and sales accidentally ordered one for propane. They said they could convert it to natural gas which they attempted to do. Well it didn't work The flame is too big and yellow. The flame blackens the bottom of pots. About the only way to prevent that is to turn the flame down very low. But then why have the high BTU burners? The service technician came twice and suggested I partially close the valve at the wall. That did not work. It's essentially all or nothing. So now I have an expensive range that can't be used in the way it was intended without blacking the pot bottoms. :(

Alexander Parks

The truck 17 team that delivered our washer dryer on 11/6 in Jamaica Plain was AMAZING! Right on time, extremely professional and helpful, and fast! Overall, a great experience. I will be buying all of my appliances from Yale Appliance from now on!

Larry Brown

The installation and removal of our old refrigerator was done very professionally and the three employees were very helpful.

Barbara Keane

I'm delighted with the services from Yale!! It's been top notch. I've recently needed a refrigerator and Kim in the Dot show room and the delivery this past Saturday (by truck # 2: Gerber, David and sorry, don't recall the third fellow's name) was super! It was a tough job to deliver it, and they did a great job!

mike thomas

Worked on ordering online and needed help. Was connected with Jenny who answered all questions and followed up with good questions for me to consider. Yale’s customer support continued with emails and texts that made the whole process easy. Though they do not match delivery prices the three person delivery team were great and worked seamlessly together. They could not have been more friendly and accommodating. Supporting a local business with exceptional service was / is much better than a big box or other online business. Thank you to your delivery team, customer service and the teams that support them.

Charles Delisle

We were very impressed with the friendly and quick service from Yale Appliances. They kept us informed about the delivery schedule. The delivery crew was very polite and knowledgeable about the products. They were respectful of our property including putting a covering to protect our kitchen floor and removing every piece of packing. We love our new refrigerator and will definitely be buying from Yale Appliances again.

Janis Duggan

Had a great experience with Yale today! They were experienced, polite, covid responsible & efficient! And, from previous experience good customer service! Techs were awesome to include plumber (I had installation done by Yale)! Purchased a gas range and microwave! The place to go!!

Vahan Janjigian

Matt, the repairman, was excellent. He was professional and very knowledgeable about the product. I appreciate his help.

Nick Bruinsma

Sales and delivery team were both prompt and friendly, appliances have been great so far. Whole process was easy to purchase and have installed / old appliances removed. Did not visit the building but could look forward to it someday for future purchases.

Charles OShea

We stored all deliveries in our garage. Not only did Yale deliver our products on time, they sent out a crew to move them from the garage to the house when we where ready to install them. Great service and a terrific customer support phone team.

Christina T Lively

Yale Appliance is great! I appreciated their website and the accessibility of their salespeople by phone and by chat. The technicians who came to my house were helpful knowledgeable and friendly. I recommend Yale highly.

Russell McFatter

Yale's commitment to service really can't be beat. They've had a long time to optimize the purchase and installation experience, and they've made good use of that time. Their online buying guides are informative and transparent and help eliminate some of the doubt in the process.

Heloisa Pedrosa

Our clothes dryer broke over the Christmas holidays. The washer started to make funny noises. We called Yale appliances where we had bought them many years ago. To our surprise not only they had a record of our previous purchase but they found me replacement units within the hour. And a few days later we had our new washer/dryer installed by an excellent crew who knew exactly what to do. They came masked and prepared with all the necessary equipment and did it all in less than 15 min. I truly could not be more pleased. Many thanks to sales person Mark Bennett and the installation crew for the excellent service.

Bob Loeb

The service tech was thorough, polite and professional. He showed respect for my home by working cleanly and leaving the room in the same condition as when he arrived. Time will tell as far as the success of the repair.

Cynthia Fong

After spending a weekend researching refrigerators and being frustrated at not finding quite what I wanted, I decided to start from scratch and seek help from experts. Yale Appliance seemed to have great reviews, and I was able to get an appointment that same day (Monday). Although I had to wait on arrival despite the appointment (the scheduled person had had to bail, it seems) I was eventually given full attention by Laurie, who guided me kindly and patiently through the thicket to just what I wanted. (She introduced me to a brand that I'd not heard of but which seems first rate and came at an extremely reasonable price.) And -despite the horror stories I'd heard about having to wait months for an appliance delivery , I was able to get my refrigerator within a few days. It's already here! Now I'm just adjusting to the new, slightly smaller size (which I expected; I just have to cure myself of water bottle redundancy!) Anyway, I had been dreading this whole process, but Yale Appliance truly eased the way for me. And the delivery link which let me know where the truck was proved extremely helpful, as it looked like my delivery would come a lot sooner than scheduled and I was able to be set to go when the call came a full hour before expected. If I need any other large appliances, I will for sure head to Yale Appliance again! (And I'm not being paid to say that, honest!)

Ed Stewart

I was recommended to Yale Appliance by my Sister In-law. I am so glad that I listened. This was the first time that I purchased anything from Yale. I wouldn’t have even considered checking Yale for a grill if the recommendation wasn’t made. Anyway, after several weeks of research, I called Yale while I was on vacation. I knew what I was looking for, the whole process could not have been any easier. Greg Norton was most helpful in answering all my questions and more. No high pressure, but certainly made my final decisions easier. We purchased the Weber Genius II S-435. It was just delivered fully assembled, placed where we wanted by courteous, friendly and professional representatives. They also removed the old grill. I can’t wait to try this out. The whole experience was the best I’ve ever experienced. From the text communications, safety statement, delivery notifications and even the delivery location app, this could not have been better. Yale will be my first stop for all further appliance needs. Thank you.

Jane Marie

Tam Nguyen - wonderful, Knowles salesperson and the install team was great - efficient and neat!

Jacqueline Church

Byron, Michael, and Denis (Truck #11) just left after installing our new Kitchenaid range. These guys were prompt (early even!) friendly and efficient. They made sure to level the range so my food will no longer slide to one side of the pan. We're big fans of YALE.

mark faulkenberry

Knowledgeable. No sales tricks, pressure, or drama. They were a pleasure to work with. They were dependable too. Chris was the person I worked with and he was great,

Ashley Bryan DePace

Yale has now sold and delivered us a grill and a refrigerator and we cannot recommend them highly enough. They are extremely professional and efficient and always have knowledge of the products. We have gone through big-box stores in the past who have careless outsourced delivery teams who have delivered faulty products, set them up incorrectly, and have no knowledge of what we’ve purchased. Yale is so easy to work with and always an enjoyable experience!

Cecilia Gerard

Laurie helped me choose a great replacement dishwasher over the phone after ours failed. I appreciated the ease of the sales process! Bruce and his team delivered the washer quickly and efficiently and were careful navigating our space. Will purchase from Yale again. Thank you!

Tim Hughes

Technician was on time, professional and got the job done quickly. Communication in advance from Yale was all via text and very seamless

Terry Nardin

Entire transaction from ordering to delivery and installation was fast and error free. The delivery/installation team was capable, helpful, and pleasant.

Helene D

The Service people at Yale are always prompt, clean, competent, and extremely respectful.

Crystal Tiala

During this time of COVID, Yale Appliance was easy to get a hold of and very helpful. I have difficult and skinny basement steps that we needed to get a new dryer through. Everything went smoothly from purchase to delivery. Great service. Nice people. It was all exactly what I had expected and communication was great. Prices were good as well and were equal or lower than the large home improvement stores. I am very happy to have purchased my appliance from Yale.

Liz Marshall

I am very happy with Yale Appliance. They kept me up to date while my dishwasher was on order, gave me a 2 hour window the day before installation, and showed up on-time. The installers were thorough and friendly. I am very happy with the Bosch dishwasher and will never waste my time with a big box store again. It was a little more money, but worth it for the service and professional installation.

Reza Sadr

First of all, in the assessment of my wife who shop for the appliances in 2020, Yale was the one with highest number and quality of supplies in the greater Boston area. Later I've dealt with them a couple of times regarding service requests.. in this regard, they have been professional, efficient, and friendly. For example,. my new fridge was a few months past its one year warranty, when its ice maker stopped working. When I called for service, the very nice scheduler, after scheduling the service, called the manufacturer and got them to pay for the repair and the parts, and afterwards credited back to my credit card the $100 home visit fee. During the week of the visit I received several text messages, one to determine the exact time window of the visit, one to check the safety of my home regarding covid-19, and a few text messages on the scheduled day to update me about the whereabouts of the driver and his eta. The service person Derek arrived on time, was efficient and professional, and replaced the ice maker quickly. I highly recommend this store.

Meryl Golden

I had a fantastic experience with Yale Appliance. The salesman at the Warehouse outlet was very helpful, I would say he was exceptional. The delivery guys showed up early, well prepared, very courteous. The installation guys for the dishwasher were knowledgeable and did a great job. In total, I bought three appliances and I am thrilled.

Alan Kennedy

Second appliance installed by Yale. There were issues but Yale stands behind their products and their service techs made all the issues right. Very good company.

Satu Mehta

The two people who delivered and installed my new washer and dryer were prompt, courteous, friendly and helpful. They took as much time as needed to make sure the stacked up WD was level and safely installed. They also spoke with our builder to ensure the laundry shut off and leak sensor were placed properly.

Chris Jacobson

We had an issue with new sub zero under counter. Service was prompt, courteous and professional.

Ellen Atherton

Tracker wasn’t accurate. Drivers almost delivered to my neighbors and I had to flag them down to come to me once my product was already out of the truck. Was unclear it was even Yale due to them being in an Enterprise truck.

Nadia Prescott

From start to finish, this was a wonderful experience . Everyone I dealt with at Yale were knowledgeable and helpful. The fridge is great - I could have got it anywhere - I chose to get it from Yale because of the information provided from Roger in sales and the free measuring check before buying that he set up. Plus peace of mind for service if needed. Truck 4 delivery team was amazing. Thank you. If I ever need appliances Yale is my go to place.

Kelli Baron

I love to cook and knew with my kitchen remodel I wanted a Wolf stove. That is what lead me to Yale Appliance. From the beginning it has been a pleasurable experience. The staff is very friendly and knowledgeable. We had the pleasure of working with Kim McEntee who went out of her way to make my husband and I feel very comfortable about our decisions and purchases. She gave us space and time to consider our options. She was a pleasure to work with not only in person, but over the phone and email as well. Given how crazy the construction world is right now and how long it was from our first visit until date of placing the official Yale Appliance was very courteous and understanding of the time lapse. Yale Appliance also was willing to price match our refrigerator that we saw advertised at another store as well. I would highly recommend Yale Appliance.

Lindsey B

Really great communication, on time delivery, everyone was so nice! Thank you!

Melanie Wisner

We had an in-person appointment over the tax-free weekend after I had done the research to choose a couple of refrigerator candidates. In the end we found just what we wanted in the Yale Outlet. We always appreciate the expertise of the staff; they did not pressure us in any way to settle for something we did not want. The help service on the website was, in fact helpful. The woman who took my call about the Outlet fridge was quick and very warm. We have to call out especially the delivery experience with Enio, Guillermo, and Cesar. They were actually a bit early than the promised time frame. All wearing masks and very careful. I was impressed that three of them came which ensured safety. They even waited while we finished our prep. They helped us move the old fridge downstairs, above and beyond their duties, I suspect. It was quick and clean work. Thanks again, Yale!

Stephen Sayre

The service team was terrific. They were responsive, kind, professional, and knowledgeable. thank you

Kenneth Candito

We would be remiss if we did not acknowledge Brittany in customer service. She went over the top with Bosch to get our oven unit repaired outside of the warranty at no cost to us!! Our service tech Michael stuck with us until the problem was fixed. Couldn’t ask for better service 😊

Lois Flaherty

I am a repeat customer. Ordered a replacement washer and dryer over the phone. As in the past, the experience, including the ordering, delivery and installation, was excellent.

Paige Williams

Great experience with Yale Appliance. They arrived earlier than originally scheduled (which worked well for me). The two service staff were courteous and professional, cleaned up nicely, and took great care to carry in and install my new dishwasher. Would highly recommend Yale from the time of ordering, customer service with scheduling delivery, and the actual delivery itself. Their prices are competitive with any other appliance supplier.

Judith Willner

I found Yale Appliance on line, and it was love at first sight (site)! I rely on their reviews. They have extensive experience with the reliability of the appliances they sell because they are one of the rare appliance showrooms THAT PROVIDE SERVICE FOR THE APPLIANCES THEY SELL. This is critical because they have years of data on frequency of repair, performance, and customer satisfaction. And they are up to date on the new technologies being incorporated into kitchen and laundry appliances. But here's my personal heartbreak: I don't live in Massachusetts and therefore am out of Yale's service area. Over Thanksgiving week, I visited my daughter in Boston, and we took a trip to the Dorchester showroom. It's huge and beautiful. The salesman who helped us was an appliance genius with information at his fingertips about how the appliances compare in performance and price. Other useful information he provided which you can't get from appliance websites is who makes what. E.g., the cooling equipment in a refrigerator/freezer may be made by a different company than the box. I am currently renovating the kitchen of a Manhattan apartment. I know because I have searched: there is no comparable appliance sales and service company in the New York City area. Lucky you, citizens of Massachusetts!

Carole Hirsch

We were happy from start to finish - from sales through installation. Everyone behaved professionally, were knowledgeable, prompt, and careful. Installation, including additional required plumbing, took much less time than we expected, and the ability to have one point of contact and one point of responsibility for both plumbing and installation was a great benefit.

Gina

I ordered a Speed Queen washing machine online at 9pm-ish after a whole lot of research. The website was terrific, noting which items were in stock and available for delivery. The order was followed up the following day with an email of the order to sign and delivery was scheduled for a couple days out. When I couldn't make that day (Thurs), they scheduled for the following Monday morning at 10:45am. At 9:24am on day of delivery I received a call that they were ahead of schedule, asking if it was ok to delivery at 9:40am. How exciting to have an earlier delivery! The delivery team was friendly, knowledgeable, patient, careful and efficient. A great experience again with Yale Appliance.

Clare Quinn

Yale did an amazing job. I needed replacement washer dryer. I researched online but was worried about dimensions and fit as the space was tight. They arranged a measuring service the very next day. The sales coordination was all done online after this and I have my replacements installed and operational three days after ordering! Communication , updates and install were the best I’ve ever experienced. I would highly recommend Yale Appliance.

Peter Perry-Friedman

Great team, great service, great communication, great installation Darnell was excellent with sales. The installation team (Gerber, Carlos, Melby) were really really good. They moved fast but did everything perfectly. Gerber took some extra time to show me where in the house to turn the fridge water off, should I need.

John Farrell

Technician was very knowledgeable and diagnosed the problem very promptly. He was also very helpful.

Jennifer Velis

My dryer stopped working and it took a few days for a repairman to tell me it's the control board that was broken and it was not worth repairing an old machine. I was concerned the wait for a new one would take too long. My laundry was already piled up to the ceiling from 3 teen boys. I called Mark at Yale and not only did he quickly set me up with a new model to match my washing machine but he moved the delivery up to just a couple of days. The customer service and delivery were exceptional. I would highly recommend Yale and use them in the future.

Nevin Lorden

I had a great experience overall in getting my new refrigerator from Yale. I did some research on their website and narrowed it down a couple different models, then made an appointment to come in and see them in-person. I met with Taylor, who was helpful, knowledgable, and low pressure. I left with a quote and took a couple days to mull it over. When I made my decision I just sent Taylor an email and she got it all set up for me, with a quick turnaround time for delivery. Then, the actual delivery was very smooth, the crew arrived right in their scheduled window and worked very quickly, leaving not even a trace that they’d been there. I’ll definitely go back to Yale for more appliances in the future.

Pat Kauffman

Overall, I have been pleased with Yale. The sales people are terrific, the service folks professional. My disappointment is that my new oven failed after just five months of use; timing was terrible just two weeks before Christmas. The computer blew, the latch to close the oven failed. The pandemic caused many delays in getting parts which eventually came in stages. The oven was finally fixed today, nearly 8 weeks after the initial fail. So, now, I don't know if I trust the oven and wish I could just get a new one. This was an epic wait - even my Whirlpool warranty failed to help! Thankfully Yale stepped in to make the repairs...but really! I can't wait to bake now!

tmb tmbar

After a nightmare experience with Best Buy that left me with scratched walls and no refrigerator for three months, dealing with the lovely people at Yale Appliance was a breath of fresh air. Their customer service is top notch. The refrigerator I ordered from Yale had been damaged during shipping, but the customer service team managed to find me an undamaged refrigerator in just two days despite there being a one month wait for a new refrigerator. On top of all that, they waived the service fee for the inconvenience. The installation of my appliance was easy and fast (thank you Axel, Henry, and Gerber; you guys are the best!). If you are looking for a company that is professional, responsive, and just perfect in every way, go with Yale. They are definitely worth it!

Abigail Valencia-Gooding

My showroom sales rep, Craig, was a great help in giving me ideas on current appliances and ones that i didn't even know existed! He was extremely knowledgeable and answered questions promptly whenever i emailed him. From their customer service staff to their installation team, & Eric, who i spoke with via zoom call, the expenience has been smooth and stress-free!

Carlo Prisco

Outstanding customer service and support Salespeople are very knowledgeable Installation and delivery was superbly done I would highly recommend

bhedges23

Everything was great. The customer service is great. When the refrigerator I ordered didn’t fit I had new options within that day and a delivery within days. The guys who delivered it were on time, careful, professional. Very pleased with everything.

Adam Centamore

The visiting technician was prompt, incredibly friendly and helpful, and was able to resolve my issue right away. He even made some great suggestions for getting the most out of my kitchen equipment. A great experience!

Joseph Zibrak

Delivery was seamless and person who did the delivery was very helpful and considerate. 4 stars because Yale could not install the dishwasher- quoted a 3.5 week wait for an Installer. I’m having a plumber do it but would have preferred that it was installed by the organization that I bought it from

Tania Schumann

I am so amazed! I had different crews for the installation of my appliances and they worked as a clock. Very professional all of them. What a great team you have Yale! Thank you!

Leigh Smith

Installation went smoothly. The best part of the whole process was the early visit from one of your associates to check the "lay of the land" to make sure there would no glitches when the actual installation took place.

Bonnie Tumelty

I can only rate the service of this Washer Machine. We bought the Speed Queen 7003 series. Although Yale does not highly recommend this machine we are hoping it will last. The delivery service and the simplicity of the sale was great. Let's hope the machine is also.

Myrna Greenfield

Happy to buy our fridge from a well-stocked and efficient locally-owned business that services what they sell. Their bot kept us well informed about the status of our order, the visit to measure the space, and the delivery.

sanjiv shah

needed to replace washer/dryer for apartment. Yales was very helpful in coming up with right choice for my budget. Delivery and assembly service was very easy. highly recommended.

Arnee Winshall

The only thing stopping me from giving this all 5 stars is that the delivery happened earlier in the day than I had arranged, at a time when I was busy. The delivery person needed very little assistance so that it wasn't as disruptive as it might have been. We purchased a gas grill. The process was easy and straightforward. The price was the lowest price including delivery and taking away the old grill. The Chat function works very well and the communication from Yale was excellent, other than booking one time frame and showing up earlier. In all fairness, someone from Yale called prior to coming and my husband did not ask him to delay delivery... Thank you for your great service.

Calvin Koo

Purchased an LG refrigerator on April 10 and it was successfully delivered on April 15, 2021. Overall, great experience purchasing from Yale Appliance. The delivery team was super careful removing and installing the new fridge. The delivery team made sure the fridge was level, the water was working, and reiterated to flush the water and throw away first bucket of ice (as mentioned in the LG owner's manual), which I appreciated and showed that they cared. EDIT: Take contacted me and all is good with the freezer drawer. Great customer service!!

David Fargen

The sales staff is very professional and worked seamlessly with my contractor. I was shown great options for the package of appliances I wanted. Yale went above and beyond in getting my delivery scheduled right even though I happened to be out of town. Seriously, this is a great place to shop for appliances!

Lois Pond

Unavoidable suppy chain issues with a special order refrigerator notwithstanding, the experience was very positive. Sales was extremely knowledgeable, communications were thorough, and the delivery people were prompt, very courteous, and efficient.

Daniel Hullah

I am happy to write this 5 star review for Yale. They came over to fix our range promptly and efficiently. The technician was excellent. Appreciate them being attentive to customer needs!

Yishai Zohar

The technician was great! Fixed our coffee machine and was very efficient and nice, so I give him 5 stars for that. The problem is that we waited more than 2 months for this visit, which is completely unacceptable.

Jason Kreuziger

Very happy with our first purchase from Yale Appliance: - Locally owned, family business. - Price matched a big-box retailer. - On-time delivery within a 2 hour window. - Service everything they sell.

Kathleen Alexander

Fast, efficient and great delivery guys! They all knew what they were doing and did it well and cleanly with no damage to walls, even though they removed the old refrigerator and washer/dryer so there were 6 appliances out and in to my house. Craig was great in sales and helped me get a wonderful Black Friday special!

Len Goldberg

The delivery service was outstanding. It was t9. Enio and Carlo. I was amazed how they took out my large old washer dryer down my curved stairs and brought up my new beko washer dryer. Installed flawlessly. This delivery service is why I will buy every appliance at Yale. The very best. My sales person Neil was great too an easy purchase. Everyone knows Yale is the best.

julie boyer

I purchased a gas range/oven from Yale Appliance and it was a great experience overall. I recommend them based on their service alone, which is responsive and respectful from start to finish. I'm very happy with my purchase!

Bobbie W

Excellent! Delivery was difficult for Yale because the refrigerator had to be pushed in to fit into the spot! It took 3 guys and there was not one complaint! They were so nice I use Yale for all my appliances

Jon T

Yale has always been great to work with. Great products and timely delivery.

Catherine Gutherman

This is not the first time we have bought items from Yale Appliances and we continue to use them since they deliver extraordinary service. Today was no exception. The entire crew of truck #8, led by Kevin, was exemplary and a credit to the company and made our installation go as smoothly as one could hope.

Yining Lu

Great service for the right price. I had used their service to fix my sub-zero refrigerator, also purchased a new dishwasher from them and used their installation service. Both experiences are very good and satisfying. I will definitely do business with the company again in the future.

Allan Toy

It is the place to go for appliances, etc. The young representative Teddy was informative. Will go back when I need to get appliances in the future.

Oyindasola Oyelaran

Smooth process from ordering to delivery. Great communication throughout. Drivers arrived on time and set up without leaving a speck behind. Even the installer (different company) was impressed with how neatly set up the appliance was. Highly recommend.

CHARLOTTE C BURRAGE

We made our purchase of a new dishwasher entirely by phone; everything was handled efficiently and smoothly. The delivery arrived on time; the old dishwasher was removed and the new dishwasher was installed smoothly and quickly. COVID protections were observed. The new dishwasher worked as we had hoped. Danilo and Marco, our delivery personnel, were polite and helpful. They even returned a magnetic notice that had inadvertently been taken away with our old dishwasher. I was very grateful for this extra service. All and all this was an excellent experience.

Alison McManus

While I waited 9 months for the fridge that I ordered through Yale appliances to come in, I realize that the delays were not their fault. The communication regarding the delay in the beginning was not great, and I wish that I had known about the delays when I placed, and paid for, my order (which is why this is 4 stars and not 5). But, they did redeem themselves, and our new fridge, which is quite literally like our new baby, is great. The delivery crew was top notch. Quick, efficient, and they even had to take off multiple doors to fit the fridge into our 200 year old farmhouse. They replaced a water line that was bad and made sure everything was hooked up and working and they cleaned up, before they left. I would definitely recommend Yale Appliances.

Sarah Barton

Danilo and Marco removed our old dishwasher and installed a new one in under an hour - even with the water hookup in a really awkward place. They were efficient and courteous, and I would happily have them in my home again.

Robert Stewart

The Delivery Men were quick, efficient, and on time. Overall they did a great job. Thank you Yale Appliance!

Edi Gold

We needed a dishwasher ASAP as ours had broken and was unusable. Started at a big box store where the sales folks weren’t knowledgeable and it wasn’t clear what was/wasn’t in stock. We were overwhelmed when a friend recommended we check out Yale Appliance. A completely different experience! A nice, calm store (with free coffee!). We were right away assigned a competent salesperson to help us. She showed us what was in stock and 5 days later we had our new dishwasher. Great experience all around!

Katrina Binici

From the knowledgeable salesperson who helped me select my oven when I arrived at the showroom one Saturday with no appointment, to scheduling the measure, the delivery and the installation, everything was professional and seamless. Would absolutely recommend Yale appliance for an outstanding customer experience.

Amanda Bemis

Although we have been waiting since early, December, (due to pandemic related shipping and manufacturing delays)it was a pleasant experience. Customer service stayed in touch with us along the way. We did everything over the phone. The Customer Service is outstanding and the folks who came to install were wonderful. I will return to Yale Appliance for future purchases.

Michael Grenier

Communication was top notch and the delivery could not have gone smoother. Anticipated ship dates moved, but Yale was in contact each time they had updated information. These appliances were for my elderly parents who were very impressed with the care and cleanliness that they appreciate.

David Weil

Just had our new Bosch dishwasher installed by Yale. Danilo and Marco were terrific: arrived on time, friendly, helpful and very experienced. They took out our old dishwasher and had the new one in and working in less than an hour. This is why we have gone to Yale for 20+ years! The best service and selection around.

Stephanie Ellard

I had a great experience with the purchase and delivery of my new refrigerator. I had 2 failed deliveries from Best Buy for the same refrigerator and everyone at Yale could not have been more helpful. Brittany in the sales department was very responsive and knowledgeable. The guys from truck number 9 were very professional and did an amazing job with removal of old refrigerator and I installation of new. We will be using Yale for any future appliance purchases!

Pierce Ogden

Amazing place. Taylor was incredibly knowledgeable and helped me find the correct washer dryer as well as grill very quickly. Delivery and installation went great, and I love how they have an app so you can track where the driver is and how many stops they are away, which helps me plan and not be just waiting around. I will definitely go back when I need something else!

Alyssa Kaitz

We have purchased two refrigerators from Yale and will never go anywhere else for an appliance. Professional, high level customer service, quick and easy installs. We had an overwhelmingly positive experience both times!

Josh Ormsby

So far, my experience has been good. The showroom has many options, the staff was friendly and helpful, there wasn’t a huge delay for the appliance I wanted, and the delivery was right on time. Thanks Yale.

Gregg Couture

My wife and I just completed building our new home, and the entire suite of appliances we ordered from Yale were just delivered and installed last week. We can honestly say that the best part of the entire home building process was our experience with Yale Appliance. Our Sales Specialist, Chris Wurlitzer, helped us choose what was right for us and our needs, and provided excellent support from quote to install. He was always a simple phone call or email away with any questions we had. I’d also like to thank the customer service team who helped us with a couple of last minute delivery changes on our end, to which they handled promptly and professionally. Overall, it was a very positive experience and we fully recommend Yale to anyone looking for new appliances. Thanks again for everything, Yale Appliance… you’re all officially invited to our house for dinner! Update: 11/16/18. It's now been nearly 5 years and for the first time we've had to use Yale's service team for a couple of small repairs. Kevin Marshall was our service tech and did a fantastic job. He was friendly, fast, knowledgeable and fixed our issues to get our appliances back to new again (replaced a rusting dishwasher rack, a cracked seal on our fridge, and the noisy damper control). All around very happy with Yale, they'll forever have our appliance business!

Robyn Frost

From the start to the finish, I would highly recomend Yale Appliance to anyone. Our salesperson Teddy was amazing on top of everything – and the team that installed was outstanding.

Gary Goldberger

The purchasing process online was quick and easy, our questions were answered immediately and a model was recommended that fit the bill. The delivery guys were also, quick, professional and very respectful. The entire process was great and we got a wonderful little fridge that meets our company's needs.

Dante Marella

Kim was my salesperson and she was well prepared for my visit. I provided what I was looking for in a dishwasher via an on-line form. She had several models in mind when I arrived for my appointment. At no time did I feel pressured or rushed to buy. Once I got home and reviewed the options, I called back in 3 or 4 days and with 9 days I had a dishwasher installed. Further, the automated delivery tracking system was excellent and a super feature. The installation and delivery was seamless and they were helpful, friendly and it went perfectly. I have used Yale at several properties over the years and it always goes perfectly.

grace Lee

The staff (order to delivery) couldn’t have been more accommodating and professional. The delivery team was especially courteous and professional. They went the extra mile to make sure everything was working properly and aligned before they left. Just couldn’t be happier with Yale and their crew!

Annie DeVane

Great service for my dishwasher install. They were clean, courteous, thorough, and even fixed a small leak they found under the sink while they were here. 100% recommend Yale appliance and their installation service!

Melissa Quashie

The fridge model I wanted wasn't available anymore, so I got a call from Brittany at Yale. Before she called me, she found another fridge that had all the same features and dimensions (ok, it was 1/4 inch deeper than the model I wanted). I bought the fridge and the service plan and she scheduled delivery around some electrical work I was having done in the kitchen. The fabulous delivery folks arrived ten minutes before the promised delivery window, took my old fridge out, put the new one in (and hooked up the ice maker) in about 15 minutes, nice and neat, and very friendly. Someone recommended Yale to me, and now I'm strongly recommending them. Service matters, and this is where I'll be buying my appliances going forward.

Dennis Ditelberg

Installers came on time and were courteous, efficient, and helpful in answering questions and providing useful information. And the installation and operation was completed without unnecessary delay. Yale Appliances high reputation remains intact.

Holly Leith

Great experience! I chose the washer online with a live agent who helped me find the unit that would work best for me. I chose an available unit and not one on back order. I was able to schedule a site visit virtually that day to check the space and hooks ups. Unit scheduled for delivery within that same week. Special shout out to the delivery crew who arrived right on time, were incredibly careful, professional, respectful and fast!! Overall a very pleasant and non stressful experience. Thank you!

Rick H

We have been a customer for many years. Careful friendly thorough team from Truck #5! They removed a big sub zero taking care to protect floors and furniture. We had a problem with clearing the swing of the door of the new fridge(Bosch) and the head of the team solved it! Nice to have this kind of service and I would gladly recommend Yale Appliance! Also just had a dishwasher installed no problems great installers we will recommend to our friends

Gracie Alexandria

My experience with Yale Appliance was great! Every person I spoke to was pleasant, friendly and well informed. The zoom inspection was well done and Eric was patient and easy to work with. The 5 gentlemen who were part of the delivery and install were polite, respectful of the house and neat!! I highly recommend Yale.

Erik Dubovik

My entire Yale experience was excellent. Viewing the product on Yale’s website was easy, Yale’s YouTube video on the unit had 54k views (!) and was very educational, and of course, Yale’s pickup of my old W/D and delivery of the new one was fast, clean and courteous.

Odimar Batista

Although we bought our our fridge only a few months ago it wasn’t cooling properly, which was deeply disapointing and caused some of my family some gastrointestinal disconfort, the process was quite seamless. They were able to come the very next day after our service call and the technician who came to our house, Tim, was very diligent in identifying the problem and ordering the new part and he was very professional. I then called customer service to request a loaner, and it was delivered the next day. Even tough we thought the replacement part, the mother board, would take forever to arrive due to the current supply issues caused by the pandemic, it arrived in less than a week, was promptly replaced and the fridge is working fine so far, less than 24 hrs so fingers crossed. One of the main reasons we chose to purchase from Yale was their customer service, as opposed to many other stores that will sell the fridge, but don’t provide customer service. Yale did not disappoint. All around, it was a great customer service experience and I’d highly recommend Yale.

Reid Nichols

I had high expectations of this place, based on the experiences of friends. Unfortunately, my experience was different than theirs. First of all, the good: The showroom is very large, and there are tons of models to look at when deciding. Sales staff is friendly and knowledgeable and pricing is reasonable. The bad: My dishwasher arrived dented. Luckily the dent was on the side where it would be tucked under the counter, and I did get a small discount as a result. The installation, which I had arranged for on delivery day with the salesman somehow did not get scheduled, so I had to stay home another day for that. My refrigerator and stove which were ordered at the same time at the end of December 2020 were delayed, and they were upfront about that. I was fine waiting until February when they were supposed to arrive. The February deadline came and went. I called the store and they told me it was delayed until March. I called them a few days after the second deadline and I was told it was now April. The April deadline also came and went without any word from the store. When I called them they now said June! I expressed my unhappiness with this, and the lack of communication from them. and they said they could change the order for other comparable models and they would have my salesman call me. He called me later that afternoon, on Saturday April 17th, said he would look and see what was available and get back to me later that afternoon. I wound up calling him on Wednesday since he neglected to call me back. The options I was given cost me an extra $266 dollars. Hoping to have them soon. Update: Their customer service representative called me and was very pleasant and professional. He agreed their communication could have been better and they are making operational changes so that customers will get updates on delays. He also refunded my $266.

A Condon

I recently purchased a new stove from Yale Appliance and I was very pleased with the entire process from their extremely well stocked and well laid out show room, and helpful sales staff. The delivery process was also very easy and professional. We had a slight issue with the stove after it was installed and Yale sent out a technician in a very timely manner and replaced the part immediately. It was unfortunate that we had to replace a part on a new stove but overall I was extremely impressed with Yale and their professionalism and would go there again for future appliance purchases.

Emily Westover

The text message delivery updates provided an accurate estimate of arrival time for delivery. Dishwasher installation was quick and workers left everything clean. I hope I don't need another appliance any time soon, but if I do, I'll use Yale again.

Sandy Douglas

I worked with Rhonda who was very helpful. I had researched appliance prices ahead of time, and found that the prices at Yale were the same or lower than other stores. I especially like that they do their own service.

Nick Jubb

Great showroom experience, backed up by superb delivery service; On time, courteous, clean, efficient. What more can you ask for? Would highly recommend.

Bette Ann Harris

Yale Electric is beyond awesome….everything went very smoothly….I had a 20yr old subzero that died and the sales rep Ron was able to find me a Beko fridge that would fit in my narrow space. (Only 26”) for immediate delivery. The installation went perfectly (old fridge was removed). Highly recommend Yale Electric!

Thomas Tarpey

Rich, Yale’s installer, was skillful, diligent and courteous. He arrived well prepared, having purchased the right tools to do this difficult installation as neatly and efficiently as possible. He answered my many questions knowledgeably and graciously. He made me very happy that we had chosen to get our appliances from Yale.

Debra Budde

I will never buy an appliance from any other dealer but Yale. From sales to installation to service, their employees are top notch. The best! Today I had an old refrigerator removed an a new one installed, and Eric and his crew in Truck #10 were amazing. They arrived early, prepped the area, and were careful to wipe their feet every time they had to come in or out (which I would not have cared about at all!). Then they battled with the old fridge which was not cooperative, yet they were patient and professional and pleasant the entire time. (Had my husband and I been on the job, we would have been swearing and yelling at each other!) The new fridge was much easier to deal with, but they stayed until they were satisfied it had been installed perfectly and walked me through its features. I just can't say enough about how nice these young STRONG men are! I'm sure it comes from the top down - Yale must train and treat them well - and they also do a great job of hiring good guys. Thank you!!

Jeannine Lapin

Sales person very helpful. Delivery people great too! All around good experience.

Bridget Desroches

Our entire experience with Yale Appliance was outstanding beginning to end. The showroom was amazing, the sales associate who assisted us was fantastic, and the install team was meticulous. Yale beautifully managed the process from beginning to end to ensure peak customer satisfaction. Would absolutely recommend.

Robert Wright

Extremely happy with our dishwasher installation. The appointment was kept within the promised time frame. The installers maintained safety protocol by wearing masks, and the installation was very professional and efficient. Will definitely recommend Yale appliance to anyone interested in purchasing new kitchen appliances.

Véronique Valdettaro

Fantastic service. Juan and Mark were timely, polite, tidy, fast, and efficient.

cindra zambo

Yale Appliance found the perfect refrigerator for our kitchen, delivered it within two days right on time with a great crew who removed the old one, installed the new one, levelled it and left with no trace of having been there. It was a great experience! But not our first! Yale Appliance has been steadfast throughtout the years and provides terrific customer service.

Fidencio Saldana

We had a wonderful experience at Yale appliance. Our sales person was incredibly helpful and assured us through the process. Delivery and installation was seamless. Everyone was extremely professional and would highly recommend.

Christopher Radowicz

From order to delivery of my washing machine it took less than 4 days. Seems really quick compared to alternative means of getting a washer. Delivery was punctual, and had adequate man power to move the old washer and install the new washer fast and efficiently. I especially liked the CEO’s informative reviews of the appliances. Well done!

Melissa Monokroussos

Yale is a great company to work with. We have purchased many appliances for our home. We did have to wait extra time for our washer and dryer, but I think this was due to COVID. The delivery team was able to come earlier and asked it this was okay. They were prompt, professional and kind. Thanks so much!

David Freeman

Ordering process is smooth and prices are competitive. Their delivery time is quicker than other appliance companies. Where they shine is that they show up when scheduled, are very competent at the install of new and removal of the old unit (in this case a washing machine). Courteous and professional. Have been using Yale for over 10 years. I appreciate the end to end coverage, from pre-sales to install and service. Reason for 4 stars instead of 5 is that the washer I was replacing was sold to me by Yale and was a lemon (beware of Samsung top load washer). The did not give me any consideration for the replacement despite the lemon and long time relationship. Only way they earn a 5 rating is if they rise to more than an optimized transactional relationship. That may be too much to expect from an appliance business but as a business owner myself, I believe it is the ideal worth striving for.. customer relationships vs. transactional relationships.

Andrea Humez

Bother sales and delivery staff were very helpful and patient. Kudos to the delivery team for managing a difficult delivery so we'll!

Thom Kenney

Exceptionally easy transaction, less than 48 hours from order to installation, easy to follow delivery timelines, skilled and quick installers and installation. Can't say enough positive about this experience!

Anne Reddington

Dave was awesome. He not only fixed my oven. He also showed me how to move my shelves in my dishwasher.

Derek Kelley

Yale Appliance was excellent in every regard. From the sales person who verified my order and went over the installation details to the technicians who installed my washer and dryer. They were very professional and fantastic. I recommend Yale Appliance over best buy / home depot due to their fantastic service.

Michael Livingston

I don't know why I would choose anyone else but Yale. They had the model dishwasher I wanted at the right price, but I am most pleased with the team that came to install it. They were personable and informative, did a fast, clean and careful installation, tested twice, looks perfect. I could not be happier!

Ravi Chari

We ordered the specific Bosch 300 series dishwasher by calling the store. It was out of stock, but to our surprise it arrived nearly 2 months before the expected delivery date. Installation by Yale Appliance is HIGHLY recommended. They gave us a 2 hour delivery window, but updated us the progress of their delivery vehicle, and then gave us a precise ETA. The installation personnel were courteous, knowledgeable and quick. Yale appliance is the best place to buy any major appliance!

Sam Tresidder

Came out to fix 1 issue with our fridge and did full diagnostics. This uncovered other issues that they happily came out to resolve, all under warranty. Everyone along the journey was helpful, kind and informative. Highly Recommend Yale, not only for the quality of products (we have Dishwasher, Microwave and Stove with no issues) but for the customer service too.

Jack Foehl

Incredible service! All by phone since the website and decision tools were so clear, comprehensive and helpful. Scheduled the delivery of my choice, and there they were! Masks and gloves, great care regarding the necessary precautions, and then zip-zip, a beautiful refrigerator sitting in my kitchen, leveled, polished and ready to go. Yale is the absolute best with price, delivery and service. I buy all my big items through Yale, and they take care of me ALL THE WAY!!

Patrick Yu

I've had a great customer service experience with Yale. The scheduling process was very easy and the CSR was very friendly. When the service tech came by, he showed up on the earlier part of the appointment window which was very nice. He was very professional and courteous. Got the job done and showed me everything he did to help solve the problem. Thanks so much Yale Appliances!

Lucia Fontinel

The the order to the delivery, the experience was excellent. We had an awful experience with Home Depot that led us your way. The crew was so prompt, help. Chris in sales efficiently explained the models that would work for us and processed the order and answered all of my questions. The delivery was prompt, professional and on point. Loving the experience at Yale which was a recommendation from a friend. Thank you and we will be back!

Heather and Tomas Garcia

The service was great...from the moment we entered the showroom until the stove was delivered to our house.

BJ Murray

A great experience with the actual human, Brittany in the Chat. The showroom is beautiful, and the sales associate who helped me change my order was efficient. Everyone knows that Yale might be (might) more expensive than buying from a big box store, but it's worth it, as they seem invested in everybody getting what they need.

Michaeline Curtis

I have had to replace several major appliances lately and I WISH I had used Yale for everything! They were incredible .... ordering by phone, checking deliver/installation details, and the ultimate product. The delivery men were tremendous—polite, efficient and so helpful. While I hope my other new appliances enjoy a long life 😊, rest assured I will be calling Yale when I need new ones. Did I mention their prices were competitive as well? ‘Nuff said.

Judeth Drake

Smooth transaction from order to installation. I am very impressed with Yale's communication and service. I received a call confirming my order and my delivery date shortly after I placed my order. I also received and an email with preparation steps. The day before the scheduled delivery I received a text to confirm the delivery date and time frame along with a photo of Peter, the installer who would also be making the delivery. On the delivery date I received a phone call from Yale informing that the delivery would take place in 15 minutes. Peter and his partner were careful to protect my wood floor and woodwork when they removed my old dishwasher and delivered its replacement. They installed the new machine and my custom wood panel. The matching kick plate was too large for the new machine's door to open properly. I asked them to trim the kick plate to fit. They did a beautiful job. Lastly, they tested the dishwasher and answered my questions about it. In sum, I highly recommend Yale Appliance.

Damian Holden-Smith

5 stars all around! The delivery crew was professional from the start and did an amazing job despite less than ideal weather conditions for an April delivery. I had heard nothing but great things about Yale in the past and could not have been happier with the service I received, not to mention fast delivery during the pandemic. I wouldn't hesitate to recommend Yale in the future. Thanks again!

Robert Fahey

Yale Appliance has their act together. Incredible from start to finish. Ordering, scheduling delivery/installation went without a hitch! On time and quality people all the way. The two gentlemen who delivered and installed our dishwasher were professional, informative and polite. I will never shop anywhere else for an appliance.

Ed Collins

We always rely on Yale to come trough with competitive prices and outstanding delivery.

Barbara Keane

I'm so happy I ordered appliances with Yale! It was a large order that included a 36" refrigerator, stove, microwave and washier and dryer. My experience was top notch all around! Today, the items were delivered and I was concerned and it went flawless! Dealing with professionals!

Stephanie Cappelletti

Knowledgeable staff helped us understand installation requirements and options. Efficient delivery process. Terrific experience all around.

Elise Tjernagel

Great communication and customer service throughout. The sales team was very knowledgable and helpful in the selection process, and the delivery crew was careful and courteous. I'd highly recommend Yale over your typical home improvement chain!

Rocco Mastrangelo

We purchased a new dishwasher at Yale Appliance via their website. The price for the unit, delivery, installation, warranty plan, and removal of the old unit was the best. The customer service during the sale was excellent. The installers did a great job. They took the time to make sure everything was perfect. I am definitely going to use Yale Appliance again!

Cary Sommers

We had a great experience replacing our refrigerator (bought from Yale years ago) with a new one. The service dispatchers were courteous and solicitous. Salesperson Danny Nguyen went above and beyond to ensure that we received a credit for the previous service call once we had decided to purchase a new refrigerator. He was knowledgeable about the products and extremely personable. He called and emailed me with updates. The delivery personnel who installed the new refrigerator were efficient, skillful, and pleasant. Great experience and service.

Fred O

Great experience with Yale. Purchased the refrigerator yesterday at 6pm and it was installed (and the old one taken away) by 3:30pm today. The delivery service was prompt, professional and just plain thorough. The 3 gents that were here (apologies for already forgetting names) worked incredibly hard and efficiently. We will be sure to go to Yale first in the future for our appliance needs!

Maureen Grace

My washer/dryer were in the house when we moved in and quite old. The washer died this week and I contacted Yale about a front load washer and gas dryer pair that had to be in stock. They had the pair I wanted and delivered them 3 days later so that my plumber could disconnect the gas dryer. The delivery came on time on the coldest day of the year and the men took my old ones out of my basement and set my new ones in place in the basement. The were very nice and really efficient. The new washer/dryer are both amazing! I’ve done 4 loads and the results are great!

Cindy Blanco

Our experience with Yale from initial visit to final installation was great. We needed to replace a 15+ year old washer and dryer and went to Yale, who was easy to work with when we replaced our microwave, refrigerator and range. Eddie Jacob, the salesperson, was not pushy at all and knew the available products well. He arranged for a technician to do a site visit to ensure that the new washer and dryer would fit. After the visit, we placed the order over the phone and scheduled installation two days later. The entire process took only two weeks. It would have been quicker if we were able to accommodate Yale’s schedule between the site visit and final purchase. The installation people, Eddie (a different Eddie!) and another person whose name escapes me (but starts with a J), were great to work with as well. They gave advance notice that they were on the way and gave a demo and tips on the washer and dryer once installed. They also took the old ones to be recycled.

Janet Walker

Yale Appliance repair persons are great. They are professional, personable, considerate and careful. My entrance way and hallway was narrow and they managed to get the washer and dryer in the house without any problems. They tested everything,made sure that all the connections were correct. I have never had such an amazing and easy day with no worries or accidents. You are lucky to have employees such as these men. Thank you. Sincerely, Janet Walker, Concord MA

Tracey Westervelt

Excellent service, received my Bosch dishwasher much quicker than anticipated. Service techs were excellent, quickly removed my old dishwasher, installed the new one and made sure everything worked perfectly. Would highly recommend Yale appliance.

Ronald Cavicchio

Yale always provides an efficient and quality service for appliance purchases. Their sales staff is professional and knowledgeable. Their installation staff is courteous, talented and professional. I have used them tor appliance purchases for over 15 years and every product has outlasted it’s expected life. During the pandemic, appliances have been difficult to find and wait times have been long, but Yale has always offered options to satisfy customers who want a combination of timely service, quality product and a guarantee of what they quote. No matter what your preference is, Yale will find you a desirable option. No one else can offer that.

deborah kruskal

Service was quick and cordial. The text messages helped to know exactly when to expect him. Perfect service.

James Dillon

Very good experience. Technicians arrived, with notice and on time and were pleasant and efficient.

Cathy Buday

Very happy with the service we received from Brittany when we needed to shop via online and phone for a new dishwasher during the pandemic. She helped us comparison shop the models they had in stock, which were plentiful in an era when many models are out of stock. Great service from the installation guys Marco and Lino too.

Rick Tacelli

Excellent response time, got the fix over the phone, superb, glad we bought thru Yale!!

W Tice

Knowledgeable service technician who took the time to evaluate and understand the issue. Also offered care tips for the appliances.

Clint Sours

I've been very happy with Yale Appliance, from sales to post-purchase support. I purchased a Bosch dishwasher in April 2020, and in the months since I remain impressed with Yale's responsive and organized support team. Thanks for making customer needs a priority!

Maurizio Pari di Monriva

Yale Appliance has a thoughtfully curated selection of some of the best brands available. The customer service of the office staff and delivery team was excellent, both friendly and professional. The delivery itself was on time, quick, and seamless. We couldn’t be happier with the entire experience and we will be giving Yale our business in the future.

Julia Mangini

Yale knows appliances and people. There customer service is unmatched especially in the retail space. Whether you need to just replace a old appliance or need an entire house worth of appliances Yale is the place to go. You won’t be disappointed.

Andi Land

Yale has the best most professional delivery staff around. Recently I purposely purchased an appliance at Yale for this reason, due to a prior good experience with what I felt could be a difficult delivery, and they did not disappoint. My kitchen is a very tight galley and the delivery folks did an amazing job with the install and made it look so easy! I would recommend Yale over the big box stores any day!

Deborah Sercombe

Good experience. Worked with Laurie to find a solution to my fridge problem and found one. Somehow, YALE was able to deliver it in two days. I'm so thrilled as ours was on the brink of dying and has been for a while. Good job everyone. Yale arrived on time and the movers were nice and moved carefully. Thanks!

E Hapgood

Absolutely great experience!! The delivery guys were awesome! Processional and arrived on time! Yale was great to deal with! Will definitely recommend you! Love our new Fridge! Thank you!

Alexandra Hicks

I recently purchased a brand new washer and dryer combo with Yale and had fantastic service - prompt and flexible with scheduling! My original new dryer was damaged on the exterior upon delivery so Yale installed it so I could use it and promptly returned with a new one to replace it very quickly! Delivery crew were courteous and practiced safe distancing. Highly recommend!

Vicki Lincoln

Over more than a year and a half of planning and construction, Yale sales staff, customer service staff, and delivery folks were consistently knowledgeable, patient, resourceful, and efficient. The final phase of our renovation occurred during the pandemic, but nothing deterred Yale's team from remaining professional and immediately available to assist us. I also frequently used their website articles for great advice on choosing types of appliances, lighting, etc. Appliances were delivered efficently this afternoon, with frequent updates on the truck's arrival that enabled our builder to work around the delivery schedule. Excellent care was taken not to damage newly painted walls and refinished floors. Wonderful work, thank you Yale!

alice grossman

Overall a great experience. Yale asks for a personal appointment, which I appreciated during the pandemic. The prices and availability were comparable to a big box store. The delivery was extra but worth it to have great knowledgeable customer service and careful delivery, instead of crowds of people, no customer service, and too many choices! I’m a fan!

Annmarie OToole (Real Estate Agent)

Every experience that I have had over the years with Yale have been consistently professional and always informative. It’s horrible to have to spend a large amount of money for an appliance and deal with an associate at a big box store that have not been educated and don’t seem to truly care. The Yale website provides an enormous amount of information that is written so that you are able to make and feel confident about a decision. The staff that I spoke with a few times on the phone and the sales team are always extremely pleasant as well. My refrigerator was delivered the other day by a team headed up by Kevin. He made sure that his team was careful and installed everything perfectly and the unit wiped down and clean. Before he left he pointed out a few features that he thought I should be aware of and even called me after he left because he remembered something about the ice maker that he thought I should know. From talking with him I could tell that he’s proud to be part of the Yale organization which is so nice to see. You should be very proud as well to have someone like him in the field representing your company. Thank you again.

Phillip Rothman

They fixed our oven. It was a lot more complicated than we were anticipating. It works like new.

Michael Goulde

Sales person was very knowledgeable. The real deal maker with Yale is the customer service, delivery and installation. For a reasonable price, a team of three people arrived on time (at the beginning of the window we were given) and removed our old washer and dryer, installed the new machines, cleaned up and were gone in about a half hour. Installation was flawless. We've also used Yale's service department and that was a very good experience as well.

Kristin McCarthy

Yale Appliance has a great range of *available* inventory & a great online sales process. I had measurements & other Q’s verified via online chat before ordering. The installation was quick & easy & the team doing the install were polite, knowledgeable & fast - even alerting us to a small leak under the sink. Will buy from here again!!

Phillip Martin

The service-- from help in choosing, to purchasing to delivery of our new washing machine-- was excellent. The customer service representatives who I spoke with were extraordinarily professional. That professionalism extended to the delivery people who went out of their way to guarantee that the washing machine was leveled properly and the closet area was cleaned out impeccably. I would recommend Yale Appliance to anyone needing anything that they sell. My sincere appreciation. thank you

Dennis Bolton

Great Showroom. Excellent Service. Had stock of the product we were looking for and everything happened as scheduled.

D Bridges (Personal Account)

We purchased most of our appliances for our kitchen remodel from Yale appliances. Their sales team were very knowledgeable and helped us make some very good choices. We recently had an issue with the new dishwasher not draining. They were very responsive on getting someone out to look at the issue and resolve it in the same day. This was covered under the extended warranty and it is well worth that coverage, in my opinion, due to experiences with failed appliances in the past.

Sandra Connor

I have been using Yale Appliance for many years, as have several of my friends. The customer service is fantastic, and they stand by the products they sell. I had a microwave delivered and installed today, by Dan and Walter, who couldn’t have done a better job or have been any nicer! I will continue to shop at Yale for any future appliance purchases.

Michael Melvin

Both Gentlemen that arrived to showed up exactly at the time the text message said they would be here. Both were very professional in their appearance and ability. The dishwasher was installed quickly and cleanly. I don't have enough good things to say about this experience. Yale and it's employees continue to do an excellent job. Thank you!

Bart Foster

As a real estate agent, I understand the importance of value. Yale did a great job at explaining the differences between two different sets of equipment being considered. On installation day I received a phone call 10 minutes prior to arrival as promised. The guys were all polite and took great care in not scuffing our floors. In and out in about 45 minuets. Highly recommend the company. Purchased a GE set of front loading Washer and Dryer.

Michael Reison

We are doing a complete Kitchen renovation. We had 2 deliveries of a total of 7 appliances. The workmen were prompt, respectful, careful with our appliances and wore masks the whole time. The nice thing about buying from Yale is that they offer extended warranties and service on many of their appliances. We were able to buy the refrigerator we wanted because of its features even though we knew Consumer Reports noted some problems with its rate of repair. We would work with Yale again without hesitation.

Justin Kelley

Yale Appliance offers spectacular service both in sales and particularly after sale service. I had a Yale service tech come out and go over my gas stove with me. He was extremely professional and courteous and answered all my questions patiently. I highly recommend skipping the big box stores and working with Yale Appliance to buy your next appliance

Adam Rogers

Always a pleasure to work with Yale. Professional, responsive, and helpful

BenandKerri Wedding

This should be 10 stars! From the appointment setter to the delivery Yale was so great. We would like to thank Danny who helped us picked the perfect washer and dryer for our apartment. He not only went through the features but made sure we got the best price. I’m frugal and because of his service I would’ve bought it anyway! Delivery was exceptional. The Tech set up everything in no time and was very professional. Please save yourself sometime and head to Yale. 10 stars again!!

Arinda Brooks

We bought all new appliances from Yale and the experience was really exceptional! We worked with Patrick Dillon and he was outstanding, very informative and took the time to explain all the options. He even stayed late after closing one night to make sure I had all the info I needed to make my decision. I never felt that I was being upsold on anything and appreciated his willingness to answer my many questions. I emailed him multiple times and always heard back within an hour or two. When it came time for delivery, our contractor wasn't ready and we ended up moving the delivery date 3 times. It was never an issue for Yale, they handled it with ease and came through on the final delivery date at exactly the time they said they would be there. After the appliances were delivered I received an email with all the serial numbers of our new appliances reminding me to apply for a rebate that we qualified for. I had completely forgotten about it and would have missed out if it weren't for Yale! Thanks for a great experience Yale and a special thanks to Patrick for all his help!

Chris Payne

We love Yale. We’ve purchased all of our appliances from them for over a decade. Their service is great too. GPS on techs so you know when they’ll arrive. Today, Kevin fixed one of our burners in the dark because a storm had killed the power. Only the best!

Sheila Rhea

My first experience at Yale Appliance started with the excellent customer service from Ms. Kim McEntee. She was informative and engaging. I have a beautiful Samsung Stainless Steel range. If anyone plans to go to Yale Appliance. I would highly recommend Ms. McEntee. The gentlemen who delivered my range was very professional as well. I’m very impressed with Yale and will be purchasing from them in the near future. Sheila

Patricia Scanlon

Jeff and his staff were excellent when installing my dishwasher. We ran into some complications when removing the old dishwasher but they did not give up. They figured their way around the problem and got the old one removed and quickly and efficiently installed the new one. Both men were professional, friendly and efficient. I would highly recommend having Yale Appliance employees install your product! Thank you.

John Shade

Excellent service and follow up throughout the entire process. Had a new refrigerator delivered recently, which had a dent on the side, so it was returned. Yale staff was very good about the situation and was able to quickly order another refrigerator that was delivered within 4 days. The delivery guys (Dorian, Henry and Jose) were courteous and made sure all was in working order before they left. Thrilled with the service received from Yale Appliance and Lighting. I'm a repeat customer.

Linda Burns

I had a great experience with Brittany from Yale Customer Service. I was able to deal with a real person, who was local. I purchased my new washer over the phone at around 5:00pm on Wednesday, and I am washing my first load of laundry Friday at 9:30am!! The delivery men were prompt, friendly and professional. I would recommend purchasing an appliance from Yale.

Robert Saba

We had an issue with our microwave that we purchased from Yale Appliance. James from Yale Appliance came to our home to resolve the issue. He quickly diagnosed the problem and implemented a solution. He was very friendly and professional throughout the process.

Eli Center

I have worked with a smaller, more local company in the past - and would have gladly given them the business if I didn’t need a dishwasher stat. Where my other company couldn’t keep the dishwasher I wanted in stock (thanks, COVID) Yale had one on hand - and they delivered exactly as promised. Installation was crazy quick - maybe 40 minutes? - and after cleaning up, they took away the old broken unit. One-year service warranty is delivered by them; will wait and see if / how that experience is - but thus far I’m fully satisfied.

Susan Ryan

Always a pleasure to shop at Yale Appliance. Prices match the box stores, while the shopping experience and customer service are on another level. Sales team is personable and professional, helpful but not pushy. Delivery teams are courteous and knowledgeable. An advantage is that everyone on staff specializes in appliances.

Alice Verhoeven

Just bought a dishwasher by phone from Yale. It was delivered today in perfect shape and right on schedule. The whole experience was stress free from start to finish! Highly recommend Yale. Their website is so helpful selecting the right products and then personal phone call with sales agent completes the process. Delivery people were terrific - so careful and pleasant!

Cheryl Haug

Prompt , friendly and quick service as well as helpful hints and insights for product use and maintenance

Dennis and Archie

We purchased a Whirlpool dishwasher from Yale Appliance which was delivered and installed yesterday. Our location is not an easy one. We live in a city apartment situated at the top floor of an 1822 townhouse with a tiny elevator and a narrow twisting staircase to our door. The two Yale employees, Dan and Walter handled everything in a most careful and efficient manner, as well as being extremely courteous. We highly recommend Yale Applicance.

Audrey Paek

Two separate crews arrived earlier than anticipated (one for a dishwasher and another for a refrigerator). Both were extremely efficient and professional, and they also wore masks for safety. Unfortunately, I just noticed the smallest indentation on the front of the fridge. I’ve contacted both Customer Service and the sales rep and trust that they will help to resolve the matter. I’ve long held Yale in the highest esteem for their service and quality of products.

Nat Butler

Yale Appliance provided outstanding service to me this morning when my new washer/dryer was delivered and carefully and efficiently installed. The 3-man crew including TJ and Al and their colleague are true professionals. It has been a huge pleasure doing business with Yale.

Laura Korslund

Ordering experience was seamless. We also had to reschedule delivery multiple times due to delay in our construction, which was super easy. The delivery guys were careful with the appliances, and the communication on delivery time was great.

Steve Lin

Great service from sales to post delivery service. No question with any concerns I’ve had with the new appliances - they send someone out to address the issues. Highly recommend Yale for your appliance needs.

Denise Collinson

From start to finish this was a great experience. The sales assistance was collaborative and helpful and the installation today was professionally handled. The installer was knowledgeable and experienced and knew exactly the issues to tackle and how to simplify the installation. Great team! A huge thanks.

sara lennox

I urgently needed a new washing machine after the sudden death of my old one. After researching the website, I called on Friday afternoon with questions. Immediate help was available from a knowledgeable customer service rep, who processed the sale, & scheduled for the delivery for the following Monday ! And, at the appointed time, the truck and crew arrived, and all the work was done. I would not have believed the problem could be solved so easily, thanks to Yale's excellent service.

John Allison

The whole purchase and delivery process went very smoothly. Yale was great about making sure I had what I needed, and the drivers on truck 10 did a great job- they were on schedule and very professional. Everything was installed very well, they explained how the machine worked, and cleaned up after the installation was done. Would definitely use Yale again for appliance needs.

Marushka Glissen

I am so impressed with Yale Appliance. From the woman in sales in Boston to Justin who came to look at the hookup for the fridge we were getting I could not be happier. Justin gave me a day when the fridge would be in and that day he scheduled a delivery. My fridge was delivered on the day he told me and they came at the perfect time. I just knew I would be the first delivery of the day and lo and behold I was. I had a problem 4 years ago with a fairly new fridge I had bought from Yale and a manager of all the stores had a brand new one delivered. I am especially grateful for such amazing service because I had a recent experience with other people in a similar business that was not so great. So do yourselves a favor and don't go anywhere else if you have any appliance needs. I will never do business with anyone else. That's a promise.

Joshua Putnam

In hope service teams are fantastic. Friendly, helpful and knowledgeable. In store staff also polite and helpful. Upper management may need to work on their communication skills as I had to recently purchase new dryer even though I had warranty on a unit that company decided they did not want to work with anymore. Would have been nice to know this to see if there was a way to earn a credit for a perfectly good appliance that got tossed

Elizabeth Caruso

We have bought our appliances and some of our lighting from Yale for many years. Recently, we bought a washing machine that banged like the devil himself was trying to escape every time the spin cycle started. I placed a warranty service call and the fellow that came to look at it was very friendly, on time, and careful in our house. He ordered a new suspension system and booked me into the next time slot when he'd be in my neighborhood. Yesterday, he returned with a colleague, and they replaced the suspension parts and tested the washer several times. All seemed to be well, so they put everything back and made sure the washer exterior was cleaned and sanitized. Both technicians were friendly, careful, respectful of our space, and the fact that there was a zoom meeting going on in a nearby room. We appreciate their good work and recommend them without reservation.

Doug Schultz

Finding appliances was more challenging than I imagined during the Covid Days but Yale offered an excellent virtual sales experience, set reasonable expectations in regards to availability, and keep me informed on progress. The virtual visit was not rushed, Anthony took me through several options in the show room over a Zoom session and did a good job of differentiating the units. Yale's prices were very competitive, I bought several kitchen appliances and a new washer/dryer, and I price shop the heck out of stuff so this was a nice surprise from a full service store such as Yale. Delivery was on time and everything was in perfect shape, no issues what so ever. I like the 2 hour window Yale provides a couple of days in advance rather than the large service/delivery windows most others have. I had one minor service call as a follow up. I contacted Yale in the first place for the service experience so price was a nice benefit, and service was as good as the reviews you will read. I would have no issues recommending Yale.

Chris Clifford

It is always a pleasure to visit one of the most visually attractive and well ordered appliance showrooms. The staff is always helpful and the ability to make an appointment insures that I have their total focus. The only downside is that there are so many beautiful new things I want.

Christina Pazzanese

Had a mechanical issue with new dishwasher and Yale tech did great job diagnosing the problem and correcting it. Turns out it was not the machine but a dirty water line from the city. Made sure everything worked again before leaving and left my place nice and neat. Terrific job!

Cecile Braun-Jones

Fabulous service. We worked with Taylor who walked is through the showroom. She is an expert and knows so much about all appliances and brands. She can help you narrow things down and guide you I'm what can be an overwhelming task. With just a few questions she knew where to start and made the whole experience quite nice and very informative. No pressure to buy right there and then. Sue sent us home w info to think about. Really loved the approach. As with most things now, big delays in delivery timelines. Highly recommend a visit there of looking for appliances. Masks no longer needed in store, however Taylor wore one as we were masked - something i appreciated as well.

Richard Millian

I had to replace a defective gas range and because of the current situation with the coronavirus I decided to do it on line using Yale's chat line. The online chat rep Jessica was very knowledgeable and quick to answer all my questions. I purchased the range and a few days later it was delivered and professionally installed by a Yale install crew which included a license plumber. It was a very friendly and professional experience and I couldn't be happier.

Angela O'Dowd

Great experience! I just had a very poor experience with another company, and Yale was such a breath of fresh air. The salesperson was very knowledgeable, and extremely thorough. The delivery team was also great to work with - my house is in the north end on a one way alley, so it's not an easy delivery location, but they were not phased. I HIGHLY recommend Yale.

Amy Light

We had a great experience ordering a new dishwasher and having it installed. Brittany helped me pick out a great dishwasher, and the installers did an amazing job fitting it in to a space that was really a touch too small! They were friendly and quick, too. I highly recommend Yale!

Sofia Warner

Great experience with quick delivery - within 24 hours of ordering. Valentin and Dorian did a great job delivering our new range to a 3rd floor walk up no less and carefully removing our old range. They were fantastic!

Robin Alt

Lhoucine came right on time to take a look at our new dryer which didn’t seem to be working properly. He examined and tested the machine very carefully, and explained to us how to get the best results from both new machines. He also leveled both washer and dryer, and suggested ways to modify the laundry area I was very impressed.with his expertise and was grateful that he took the time to go over everything carefully. If we need any service from Yale Appliance in the future, I will certainly request Lhoucine.

C V

From the time of sale and service, I highly recommend Yale appliances. I had a problem with my gas cooktop, Easy to schedule an appointment using their website to contact them regarding needing service for my gas cooktop. They emailed to confirm they had received my request and with in a few hours I received a call to schedule day and time. Everything was easy and fast and repairs was done within their promised time. Thank you Yale and Rhonda (Sales) They deliver on their promise from the time of the sale and to the time of service.

Kathryn Wright

Customer service was friendly, helpful and supportive, giving me good advice about which refrigerator would fit in my small kitchen space. The delivery of the refrigerator went smoothly and swiftly and I am very pleased with the appliance. The delivery men were considerate and professional.

Christine Donahue

Sales team was great! Service was very responsive also We bought Miele washer WWH860 back in January. In May had an issue with leaking water. Service was booked out for weeks (as was everyone else including Miele when I tried calling around.) Luckily Yale fit us in from their waiting list and we had a technician at the house two days later. Thank you Yale! Buying high end appliances, you don’t realize that service calls are not well-supported by any manufacturer. This I was very impressed by Yale’s commitment to their customers - despite being under-compensated for these service calls they do them to provide a high level of customer service. I would definitely buy from them again.

Beth Donovan

The customer service representative I dealt with (virtually) was great and the delivery was perfect! The crew was neat, efficient and professional! I ordered my appliances on Tuesday and was using them on Saturday. Would highly recommend buying from Yale!

Pat Ainsworth (Marlborough Pat)

Yale Appliance has been 100% positive experience for us. We've dealt with them twice in Natick/Framingham store and South Shore for sales. Salesperson Kathy Alves is a seasoned professional with her years of knowledge, patient and expert guidance in product lines, price considerations.. We had Justin come to house to evaluate and measure and issue report for installation in kitchen so salesperson could guide us for final item decisions and alert us we needed our electrician to upgrade our electrical line before our desired oven could be installed. Finally we have been amazed at how efficient the team who tracks product delivery from manufacturer and our home delivery/ installation schedule is. Great use of personal calls and electronic messaging to keep us informed at each step and on day of delivery. Highly recommend this quality organization for appliance needs. Well coordinated one stop shopping for every step involved for final installation. Delivery/installation team highly skilled at problem solving but honestly Justin's presale evaluation at house ( well worth the fee to avoid purchasing wrong appliance) identified everything up front so install was easy. Kudos to the whole organization!

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