Reviews of Pella Windows & Doors of Bothell. (Window Installation Service) in Seattle (Washington).

Pella Windows & Doors of Bothell

217 Reviews

162 Comments

Window installation service

Window installation service

11818 N Creek Pkwy N Ste 105, Bothell, WA 98011, United States

Description

Information of Pella Windows & Doors of Bothell, Window installation service in Seattle (Washington)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Pella Windows & Doors of Bothell

Reviews of Pella Windows & Doors of Bothell

Matthew Guilanians

We incorporated massive picture windows over awning windows into the design of our new house. Other manufacturers were too afraid to touch the project as they said it exceeded their engineering capabilities. Pella took on the challenge and now we have the most beautiful windows that help us connect with our property every day. My framing contractor and I made some errors installing them that resulted in a few of the awnings getting stuck. Pella ordered us modfied awnings with no hassle and installed them with extremely professional service. I can't recommend them enough. They also supplied all the other windows and patio slider for our project and they are all top-notch, beautiful wood-clad windows. We couldn't be more pleased with them. Thanks Pella! I have not received any money or discounts for posting this. This is a real review from a real customer.

Kim P

Hayden is an excellent rep for Pella! We are a contractor and have used Pella on some of our high end homes. Hayden is our rep and is an amazing employee. He is always available, picks up his phone, fully answers any questions we have, quickly gets us quotes, keeps us updated on window progress and is generally a fun and cool guy! We are SO glad we found Hayden. Windows are excellent quality. Thank you, Hayden!

Corey MacDonald

I recently purchased vinyl windows and a entry door with storm door from Pella Windows and Doors in Bothell. I chose to install Pella Windows in my house because I was very impressed with the quality of the windows and variety of options that they offered . The windows are manufactured in the United States. George was great helping my wife and I pick out the windows and door for our house. He is very knowledgeable about the Pella Product line and overall window industry.. My experience with George and the Pella company has been great. I was very happy that I received all my windows and entry door on time. The installers were on time and very knowledgeable and professional. The installers kept work area very clean and organized I was impressed with the quality of their work installing my windows and door. Thanks George for everthing the house looks great.

Jo and Tony MacKAY

The Pella team were exceptional to work with. Summer was extraordinary in helping us select the style and look of the windows. She is an attentive and informative representative …. The epitome of a caring, service focused team member. The team installing the windows were timely and efficient. Dalton and Jessie, service techs, were amazingly quick at servicing 2 of the windows. We couldn’t be more pleased with our experience. Not only are the windows gorgeous, they are saving us money!! I would recommend this team for any window work you need.

K&N Java

Hired Pella to do a retrofit installation of new vinyl windows in our old wood window frames. Initial work pricing the windows went well. Very responsive and quick to provide multiple window options. However, when I went to finalize the window order interior stops and custom sills were added to each window changing the installation cost a bit. This costs should have been quoted up front with initial pricing. Installation was performed in a timely manner and I was told that the crew would do a great job. The house where installation occurred was a rental so it wasn't until ~ a year later that I actually was able to view the installation. Lots of slapdash caulking around windows. Many windows were significantly undersized leading to a large amount of lost glazing area and a lot window frame exposure. The interior stop used was ~2" deep casing that often ended up flush with the existing window trim leaving unsightly gaps between existing trim and new stops. The new stops should have been ripped down to 1-1/4" deep to eliminate this issue. As is they should have at least caulked the gap between the stop and existing trim. Texted the Pella representative with pictures of the installation and questions regarding the window sizing but never received a response from him. Disappointing installation.

Trevor Wetterau

So far, so good! We had three contractors provide quotes for our window replacement project and decided to move forward with Pella. Our sales person, George, was very knowledgeable when it came to both the product line and installation method for each window location. Our home was built in the 1920s, so it was nice to hear a breakdown of the general construction process and how it will likely affect each quirky space in our home. His sales pitch was relaxed, straightforward, and lacked gimmicky sales techniques which was refreshing. George has also been very responsive to my questions/requests via both phone and email which has made the selection process easier. Now that we're through the contract phase, I'm hoping the rest of the team meets the high expectations set by George and we end up with some truly wonderful windows.

gptanagi

After researching other window installation companies, we decided on using Pella of Bothell. A local small business with great reviews... plus an association with a quality national brand. Their fast and professional response made it easy to set-up an appointment with Kayla for our consultation. She was prompt, friendly, and informative, without being pushy. She was willing to work with us on a solution that made us comfortable with the design and cost. After finalizing the paperwork, we are now on schedule for delivery and installation. We'll let you know how it goes later, but so far so good. Thank you again Kayla for an enjoyable experience on our little window project!

Joanne Bautista

Kayla Dowell did our consultation and we were extremely satisfied with her service. She was able to give us great advice on our window installation and was very detailed on the process and informed us of what will happen during the install and post install. We also loved how enthusiastic she was with helping us pick out our front doors and presenting all options. In the end we were able to pick out a door that we love! She again explained the process thoroughly with us! We are looking forward to the installation of our windows and front door. Thanks again Kayla and our dog Dutch says hi! :)

Janet Pazareskis

I am thoroughly pleased with every aspect of my new Pella windows!! Kayla Dowell was very professional and took me through every step of what to expect with the installation, was very kind and not pushy. She seemed to really care and wasn't pushy (I liked that)! The installers were diligent workers and did a fabulous job with the installation. I can't stop looking at my new windows as they really "dress up" my house. I'm looking forward to doing my living room next. Thanks to everyone involved as I am a VERY happy customer :-)

Marschel Paul

While we did not use Pella for our window replacement project, I wanted to recommend our sales rep, Summer Million. She was entirely professional, prompt, thorough, and upbeat, a pleasure to work with. Our only drawback with Pella was that their more affordable window lines could not match up with some particularly oversized double hung windows in our older home. Otherwise, I am sure we would have done our project with them. Summer was extremely informative and really attentive. I give her 5 stars!

Deirdre McCrary

So far (prior to delivery and installation) my experience with Pella and particularly with sales representative Summer Million has been excellent. She is attentive, cheerful, interested, and knowledgeable about styles and old houses, as well as sensitive about costs and budgets. Over the decades I have worked with a variety of window companies and representatives, and Summer stands out for being personable and easy to work with. The preparation for installation has been careful and thorough.

Bob Roggenbach

Kayla did a great job explaining options for our window replacements. She was very professional yet personable. Pella offered better value on a good quality option than several other high end window companies we considered. We are looking forward to our window installation in the near future.

Susan Oakley

Kayla came to look at our project, she was professional, and helped us to pick the replacement windows and doors for our home. The install went well, they where on time and very professional any problems where dealt with in a timely manor. The lead installer Ivan was very good provided frequent updates on the progress his attention to detail was impeccable. We would recommend Pella, Kayla, and Ivan to any of our friends who are in need of window and door replacement's.

Paris Jones

We had wonderful experience with Peyton, our sales representative, and the rest of the Ella team. Peyton did a wonderful job explaining our options for windows, financing, and the installation process to us. After our order was moving through signatures, I reached out to make a last minute change. Peyton quickly reached out to the factory to confirm that the design I wanted was possible and made it happen. Overall, very happy with our experience.

Jacqueline Saxon

Pella rep Kayla came to our house for a consultation for a new bay window, and she was a pleasure to meet and talk windows! No high pressure sales here, just very friendly, knowledgeable and she spent a lot of time with us answering questions. We are getting three estimates per my usual home owner standard when considering larger projects, but I will not hesitate to choose this company based on our experience with Kayla. Thank you.

Deana M

We are very familiar with the Pella brand and the amazing products they produce right here in the USA. We did an entire house with new windows and doors. We knew that our investment would be a significant expense and are glad that we chose Pella. Our experience was great! Any issue we ran into was handled quickly and with the utmost respect and professionalism of our home. Out of 40 windows - 2 arrived cracked. They already had communicated to their office and it was set in motion when it was going to be replaced and cared for. We had unexpected water damage and the foreman (Vlad) was able to properly repair several places. Every person that worked on this were fantastic!! Kayla Dowell was our Sales Associate and Guy Brunell, Installation Supervisor - you need to know these two at Pella - they never dropped the ball!

Susan Wessman

My sales consultant, Kayla, was such a pleasure to work with. She has deep knowledge of the windows industry and history and was able to answer all of my questions. Kayla taught me a lot as she helped me pick the right products for my home and match existing windows as well. I feel confident that I made a good choice going with Pella and look forward to my new windows.

Dennis Kelly

While we are not using Pella for our window glass replacement, I have to give a shout out to representative George Blanton who is a knowledgeable rock star in hearing what a client needs and recommending the best course of action, even if it doesn't bring business his way. His honesty was everything one would wish for in an expert opinion. We were blown away by his ability to listen to our needs and give us a solid recommendation.

Ava Collins

I started my window shopping with a competitor company, whose prices were at least a third higher than I was willing to pay. I had a very clear picture in mind of what I wanted and how much I wanted to spend and Kayla was able to match me up with the products that I was looking for and quoted a price that was within our budget, which gave us some room to add in a steel security door that we had wanted as well. We waited maybe eight weeks while the windows were being made before installation started. Installers had originally scheduled three days for install but they completed in two days. The crew that came to the house were very professional and respectful to me and my home. I described them to my partner as "perfect angels" in comparison to former contractors we've had in past remodels. They made accommodations for me to work in my office for almost the entire time, with the exception of the time it took to install two windows in there. They cleaned up every scrap of waste and vacuumed around each work area when they were done, including the patio and yard and of course they left the windows spotless inside and out. I'd also like to give kudos to the crew for having to do some extra carpentry on one tricky window over the kitchen sink. Previously mentioned contractors had installed a cheap vinyl window during a remodel and it had some custom trim connected to the cabinets and tile which had to be rebuilt with wood trim, it also had some awkward exterior measurements to cover up with trim. When they had installed their part and everything was level, they called me in to look at the top trim, installed by the previous contractors, it was clearly crooked and slanted down on one side! They asked if they could fix it, and of course I said yes please, they made it clear before they did it though that I'd have to paint over it again because they did not paint. See what I mean, absolute angels. On financing, I opted for the 0% interest GreenSky loan while I finalized a refinance to pay off the loan afterward, which gave me the flexibility to shop around for the right refinance rate without having to worry about slowing down the window project, and that whole process went smoothly as well. Not to mention when the bank saw that I was refinancing for new windows, they waived appraisal and estimated the value of my home higher than what had been currently listed, even before the windows had been installed. Finally on the unfinished wood material. I have been stripping and refinishing original old growth wood trim in my home in order to restore some of its original beauty. I loved my adorable single pane, quarter panel top window design from the 1920's. I did not want the home to lose that charm and so the decision to replace them was an important one to me, aesthetically. They could only be replaced by wood windows and they would have to retain some of the original home's charm. The Pella Reserve window in unfinished wood material with a maintenance free exterior was perfect for my home and budget. The exterior color, Honeysuckle, wasn't an exact match to our existing trim but it is close enough. I've stained two windows so far and I am very pleased with the color matching against the original trim.

AnnickGR

Kayla came out to our home to discuss a door replacement project we're considering for our midcentury home. She was very detailed in her presentation of the Pella products as well as their whole process of installation and warranty (it's all to the highest standard). While she was here, she also discussed a tricky window with me. Pella makes lovely clad windows, so I am certain that we'll reach out to Kayla again when we are ready to proceed with the window project. I would definitely recommend Kayla as a sales rep- she was courteous, super friendly and very knowledgeable. When we saw that my first choice of door wouldn't work with our budget, she immediately pivoted to help me find one that would work best for us and she did so without any pressure or upsell. I've had a lot of sales reps in our homes for many projects and it was a pleasure having Kayla come out and help us get this project underway.

Ed D

I had a small project of replacing one bedroom window. Needed for many years. The replacement is far superior to the original window. Kayla, the sales consultant, came out and walked me through the entire product line and installation process. Very impressed. Friendly, knowledgeable and a great help.

Katherine Van Slyke

We have just begun the process of getting new windows for our (almost) entire home. Just want to give a shout out to Kayla Dowell who has been a pleasure to get us going. She is knowledgeable, responsive, professional and a pleasure to work with. Also had Lee out to measure and he has loads of experience with Pella so we feel like we’re in good hands.

Kelsey Egly

I met with Kayla today to design our new front door and was so impressed with her expertise and professionalism. She was efficient and so helpful and I am so excited to have the finished product installed when it arrives. I would highly recommend working with her, thank you Kayla!!

Bill B

We had our entry door replaced. The new door was a great value and looked amazing. Summer was not a salesperson but a partner that helped find an amazing door for our home. She was attentive, patient, and followed up regularly through the entire process.

brianna chiodo

We worked with Summer to get a quote and go through the options for new windows for our house. She was honest, on time, and talked through multiple options with us. She laid out the next steps and gave us piece of mind that we would be working with her throughout our whole project. Summer made this decision as easy as it could be.

Natalie Marzouka-Gould

I had Summer Million as a rep and I can’t praise her enough. She was attentive, easy to work, with and very accommodating. She did what she could to keep in line with the aesthetics and price we had to adhere by. Highly recommend working with her.

Steve S

Starting with the initial consultation by Pella's Summer Million, to the on-time install crew, and the after-install customer service, all was good. Summer was very helpful addressing our questions. The sliding door we purchased is perfect for what we wanted and is a good addition to our home. We will definitely use Pella for any future projects.

Lena Howard

Kayla did a great job representing the Pella brand. She was very professional and knew the brand inside out. We reached out to Pella because we saw this brand name of doors going in at Tsillian Cellars in Wine Alley, Woodinville. We were interested in replacement of a slider and a bay window for beautiful bifold doors. She shared previous clients experiences with doors being all bifold and doors with a man door option. This made our decision even harder. We look forward to working with Kayla in the near future.

Jorge Preciado

George did a great job explaining and showing us several Pella windows. George was kind and helpful and we were able to make the best decision when we purchased Pella windows for our bedrooms.

Samuel Gibbs

Waiting on installation, but Peyton Howell, the Replacement Sales Consultant, was exceptional and went to great lengths to explain all my options when purchasing. As my home is older, I am sure I will need more of the products and services Pella provides, and Peyton will be my first choice, thank you.

F. M.

I am so impressed with the service provided by Kayla Dowell, Pella Retail Sales Consultant. She came prepared with information and samples - I learned a lot! - and helped me zero in on the right combination of Pella products to fit my design and budget needs.

Gretchen Massee

Hayden was fabulous representative with which to work for ordering our windows and doors. He was professional, thorough, helpful, responsive, and it was a pleasure to talk with him. Looking forward to seeing the windows and doors delivered and installed!

Ellen Bierman

Just wanted to say that working with Kayla Dowell was an extremely positive experience - she made it easy - was clear and responsive and respectful of our timing needs and desire to figure out what solution was right for us. We decided not to replace the windows - but had we decided to do so - we would have worked with her.

John Miller

It was a pleasure working with Summer Million. She was responsive, prompt and well versed in the Pella products. Though we choose another option due to our budget, I was impressed by the professionalism.

hitomi oshima

Kayla was friendly and professional. She did an excellent job of explaining the window options and the process. I felt like we were provided the right amount of information to make an informed decision.

Melissa Nesland

Hayden from Pella is ‘on top of things’. He is very knowledgeable and highly professional. We’ve used both the lifestyle and reserve windows in our homes and they are top notch.

Ingrid Jarvis

Kayla Dowell was so friendly, andknowledgeable about Pella products. She was on time and answered all of our questions. looking forward to the installation of new windows and a door this fall!

vduong72

Audrey Plaisance is a great asset at Pella. She was very fluid in working around my schedule and was able to accommodate last minute changes. Her recommendations blended perfectly with my style and home. She communicated extremely well throughout the entire order and installation process. The Pella patio doors are a definite improvement over the sliding doors that were originally installed. The installation team showed up on time and was able to remove and install both doors on the same day which was originally scheduled for two days. The installation was impeccable and seamlessly blends in with the rest of the home. Call Pella today and have them give you a quote - these are high quality doors and you will not be disappointed in them.

Amanda Shesterkin

We have been working with Kayla Dowell on a large and challenging project. She is extremely knowledgeable, a great communicator, and a pleasure to work with. Amanda Shesterkin Owner Renovate Design/Build

Blake Anderson

Spencer Lane was very informative and helpful throughout the process of buying windows from Pella. He made sure we had our needs met and we had excellent service throughout.

Joey Abou Samra

Just placed an order with Pella, Kayla was great and so helpful in finding a solution that worked for our needs. Can’t wait to see what the windows look like!

Steve Duchesne

I had the pleasure to work with Kayla Dowell on purchase and installation of new Pella window replacement. I found her to be friendly, informative and responsive without the "pushy" sales approach. Pella was the only window company that we found that could offer a large picture window that would open using using a hand crank. We did not want the visually distracting window bars that came with the Anderson window option where we would have to use sliders. Other window companies did not have an option for a large picture window that would open. Pella windows has an excellent team of people who work with you from sales, project management and installation. The installers layed out drop cloths, wore clean bootys over there shoes. They were extremely professional. All and all a 5 star experience starting with Kayla.

robyn mattis

We had two glass sliding doors installed and a new window put in our garage. Kayla was our salesperson and helped us pick the perfect doors and windows. The workmen did a fantastic job. They showed up on time and their attention to detail was exceptional. I would highly recommend Pella Windows and Doors!

Lauren Vink

We had the pleasure of having George Blanton of Pella come by today for our first quote on window replacement for our entire home. While I was dreading the pushy sales tactics of some window companies, George really showed us how pleasant this process can be. He arrived on time, was extremely personable, funny and most of all knowledgeable. He was thorough, considerate, loves dogs, and just seemed like an overall great guy. While we have a few more companies to get quotes from, George set a very high bar. The quote from Pella, we know probably won't be the lowest, but it was what we expected, not shocking in the least and we know we'd be getting a high quality product while also giving business to good people. We highly recommend having him come out for a visit if you're in need.

Shelley Gibson

We had Pella sliding glass doors installed about 10 years ago. Late this summer, we decided we needed the screen door that works with those doors. Contacting the company, finding the model number and submitting our order online was very easy and the company was responsive. They gave us an installation date, which later needed to be backed up a week, but that was fine. The person who came to install the screen door was very respectful, called first, did his job quickly and efficiently, wore a mask, and covered his shoes to walk in our house. I would recommend this company anytime, this did great work.

Levi Williams

It was a pleasure working with Jon Carter, he thoroughly explained all the options and helped us made great design choices on doors. Anchors away!

Keely Meehan

I am very pleased so far with my experience replacing all the windows in an old craftsman with Pella Windows & Doors of Bothell. Kayla was our sales representative, and she was a delight to work with. Very friendly, attentive and patient with all of our questions and changes. It was a long wait for the windows to be made (supply chain). We were changing the size of two of the windows to extend the counters in our kitchen, and Kayla and the installation manager, Guy, went out of their way to have the windows resized ahead of time so that we didn't have to delay the kitchen work. Small issues cropped up here and there during installation, but nothing unusual for the complexity of the job, and all handled professionally. On one window we had asked for privacy glass, and it came without. After double checking our original order, I contacted them about it and they sent someone out to replace the sash with one with the correct glass. I'm really glad to know that should an issue crop up, I can contact them and they will make it right.

Kendra Bunnell

Summer with Pella windows has excellent communication and is very professional. Not only has she been responsive to our estimator but also to us in the office. She has been easy to work with since the beginning. We @ American Environmental Construction are looking forward to working on more projects together in the future.

grey man

My experience with Hayden at Pella has been excellent! He is very knowledgeable and always prompt to return my calls and emails.

Thomas Turner

Kayla consulted with us on replacing our basic 7' entry door with a much more high-quality 8' door with a window to allow more light into that space. We were very pleased with Kayla's thorough knowledge of the product and the various options. She helped us select just the right door at a very competitive price that included an extended warranty, financing and installation. We're eagerly looking forward to our new door! Kayla is highly professional and could not be more responsive. (Even on weekends!)

Ryan Bundt

Kayla was extremely professional during her assessment of our door and door frame situation. She guided us through step-by-step, each part of the evaluation and options best suited to our needs. With her assistance we were able to quickly decide on a path forward and are looking forward to our new exterior French doors.

Tom Pedersen

We just had our front entry door replaced by Pella Window and Door of Bothell and we could not be more satisfied. Kayla, the sales rep, was both knowledgeable and professional and went out of her way to review all of the products available that would meet our needs. Both she and the installer did an outstanding job.

Neal O'Neal

George was knowledgeable and very helpful. He showed up on time and didn't rush off to his next appointment- he stayed and worked with my wife and I even though we wanted a mix of two styles / colors / treatments of the door and side lights. He made it happen. He was also very good about telling us the usual shipping times but the expected extra delay because of supply chain issues. The door was installed professionally- the crew had to accommodate the upcoming change in floor height for flooring about to be installed and take care not to damage the new siding that had been installed. The install was done in a day. In the end, everything is a perfect fit! I couldn't be happier. Oh, and by the way, the siding company who couldn't accommodate our tastes wanted to charge us $3000 more for the front door and side lights than Pella of Bellevue charged us (we had ordered through them and they came back with a 4 month delay for the door after they finished the siding- they had forgotten to order). Fate was a kind mistress in this case- Thanks George!

Alexandra Jones

Called Pella out for our door replacement. Our sales rep, Summer Million, was amazing. She was knowledgeable and helpful. She made the process of our door replacement pleasant and non stressful. Pella is an amazing company and it shows with their employees.

Ashley T

I am renovating a historic home and needed to find quality replacement windows to match the style and vintage of the house. Working with Pella has been smooth and easy. I submitted an appointment request online and received a confirmation almost immediately. George Blanton has been a great contact person--super knowledgeable and helpful at each stage of the process.

Richard Pierce

I worked with Kayla Dowell and she was extremely responsive and quite knowledgeable. We did end up going with a different provider but her team was a very close second. I would recommend folks consider Pella when looking at a windows upgrade.

Kaycie Nelson

We had a GREAT experience picking out our doors with Summer from the Pella team. We had multiple companies come out before this one but were very impressed with the efficiency, expertise, honest advice and the quality choice of products. Thank you Summer and team!!!

Cheri C

Summer did an excellent job providing detailed information on Pella Windows. She answered all of my questions clearly with a great deal of detail. Pella has a variety of window choices for cutting down on heat exposure. Thank You Summer😃 …

Daniela Chocron

My husband and I recently ordered new windows from Pella. Kayla Dowell has been fantastic to work with from the beginning of this process when we started to get quotes for replacing our single pane windows. Kayla is extremely responsive, knowledgeable about Pella's products, and easy to work with. We've really appreciated her partnership and patience with us as it took time for us to make our decision on replacing our windows. The great service, quality, and reliability of Pella's product is a big reason why we choose them to replace our windows - we can't wait to have our new windows installed!

Shirley German

Summer Million was great! She was informative, pleasant to talk with, attentive & knowledgeable about Pella window products. I appreciated she was not emphatic but provided an appropriate argument regarding why we should go with her company & product. I would definitely look to use this company again if Summer comes with the project.

Megg Joosten

Summer was so nice and professional! She helped us pick just the right doors in our budget and worked with us on finding the perfect look. She was also honest about installation timelines (they’re booking about 4 months out right now) which I really appreciated.

Russell Love

We decided to consider installing energy-efficient windows in our old but updated home. We visited with a few different vendors but were impressed with the Pella windows and, among other things, Kayla's video showing the installation process with emphasis on each step and the insulation around the window. While Kayla's presentation was certainly informative showing the construction details of the windows, the one thing that really sealed the deal for us was our visit to the Pella Bothell showroom where we could fully appreciate what the windows really looked like when installed. It also caused us to change our plan for the replacement of our French doors; we were very impressed with the sliding glass door in the showroom--and are even more impressed with it now that it is installed. We placed our order, anticipating that it would take about 10 weeks or more before the windows were manufactured. About a month later we received notice of a proposed installation date that was only about 8 weeks after our order. The installation took place exactly as scheduled; the installation crew worked extremely hard to make sure that the job was completed on time and were meticulous in their work. Given the size of our order (over 20 windows plus the sliding glass door) and the additional items (security sensors, screens etc.), it would not have been surprising if one or two items had gone astray, but every last detail was taken care of. And the installed windows are just stunning! The sliding glass door provides us with a wonderful view of our deck and the garden and allows us to leave it open using the screen, creating a cooling breeze through the house, something our old French doors did not permit. I strongly encourage all persons considering Pella windows to visit the showroom. Pictures in brochures do not fully convey the beauty of the windows and doors and the various options available; only a hands-on showroom visit can give a customer the real sense of the windows and doors.

Bill Riordan

Our project was extremely well orchestrated from start to finish. Kayla from Sales gave a thorough presentation of Pella windows and doors. There was no pressure to buy. After the decision to proceed, we had a visit from Guy, who assessed the installation and addressed any technical nuances. Brian coordinated and scheduled the project to meet our requirements. The installers (Andrii and crew) were sensitive to our home, and were thorough, prompt and immaculate in their daily cleanup. For what was always going to be a massive project - 33 windows, 3 exterior doors and a patio slider - it went easily and well. If only all home improvements were like this...

Gerry Topping

We ordered a replacement entry door from Pella representative Molly Norman who visited us in our home. Molly was very knowledgeable and helpful as we selected the style and colors to fit our needs. She answered our questions and made suggestions where appropriate. Ultimately, we were satisfied with our selection and the cost and notified her of our decision to proceed. Molly remained available to us until the deal was finalized. She then referred us to project supervisor Brian who advised us of the installation time line and remained in contact with us throughout the numerous, frustrating delays in installation. We feared that the door would be mounted in the middle of Winter. As it turned out, the installation team led by Vitaly arrived on a perfect 50 degree day with plenty of sunshine and, with care, removed the old door and installed the new one in under two hours. We are well pleased with the final product and could not be more thankful of Molly, Brian and Vitaly for this Pella experience.

Barry Bonnell

Wonderful experience from start to finish. Kayla came out to measure and estimate our job. She is knowledgeable and professional and personable. Dave and Moses installed our new windows and they were the same. There were the inevitable issues, true for any job, in my experience, but everything was handled in a manner that impressed me at every turn. Covid delays are just something that we have to live with, and I couldn't be happier with how it was all handled. And we love our new windows. My wife was standing at one, looking out at the snow in 20 degree weather, and said, "I don't feel any cold getting in at all!" That wasn't true with our old double pane windows, not from the very beginning. Kayla was fine with splitting up our job, to better match our finances, and we got a discount for cash on the ones we decided to do. We'll be calling Kayla again when we're ready for the rest of the windows.

Madeline McVay

I was really impressed with the quality of the sliding door materials and presentation. I appreciated that Peyton Howell found us a great deal that worked for us. We had gone through a few house emergencies and she was very understanding and went above and beyond to find a deal we could take.

Anthony Dille

I highly recommend Pella. This company has been around forever for a reason. All their employees are professional and take pride in their work. Especially my sales rep, Summer Million. She helped me with a solution for my windows and was there every step of the way.

lauryn chandler

High quality work. Booking was easy, prices affordable and customer service was great. Would recommend and will be coming back!

Sarah Leyden

Everything about the experience of purchasing 14 replacement windows for our 1950s Rambler has been excellent. Nathan, our first contact person with Pella, was friendly, professional, knowledgeable, patient, respectful, informative, and attentive but not hovering ... just a great salesperson. The installers did an excellent job. Not only were they confident when installing windows that went in without issue, but they were also clever at coming-up with workarounds for the two windows we had that were not "standard" installs. And, the windows themselves are pretty to look at and they are pretty to look out of. I am very pleased with the entire experience, so much so that I have hired Pella to install two more windows. Thanks Pella!

Jenna Vanderzee

George did an awesome job walking us through our options with Pella and even talked through honest pros/cons of competitors. We've had a great experience with the Pella team so far!

Polly Hoang

Thank you, Summer Million! You’re the best! She was patient as she guided me through all my options and helped me pick a front door that would work for me. She was super fun to work with.

Cindy Brooks

At this point we just obtained an estimate. We thoroughly enjoyed meeting Summer! We learned So much about windows...things we never knew. She definitely knows her windows, is so pleasant and down to earth... and we'd highly recommend her!

Lana Ulrich

Peyton was professional and very helpful in our window installation project!

Tori Thomas

This review is based solely on the CONSULT/QUOTE we received. I have not had anything installed by Pella. (Yet.) We were able to get a consultant from Pella to come to our house the next day to do a walk-through and measure for a quote. This was a free service (not to mention easy to book online through their website!) and our consultant Molly was really wonderful. She had a bag of samples with her, a prop window, and a cool little heat lamp and heat meter thing to demonstrate the difference between the windows we currently have installed and the windows we would get from Pella. Molly was absolutely a 5* consultant and didn't mind when my husband and I asked her to quote us on multiple framing styles and window designs. That said, the window we saw was fairly basic. Now, don't get me wrong, the glass heat meter demonstration was very cool and obviously the glass panes would do a lot more to keep our house insulated than what we have. However, the framing didn't wow me. We only saw the vinyl frame, and Pella does have a fiberglass option (which looks the same), but if you want a really amazing looking window you have to go up to the wood frame option and based off of the vinyl and fiberglass quotes, the wood is far out of my price range. The window itself had some nice features that came standard, like a security stop that would prevent the window being opened more than a few inches when engaged (the point being that you can leave it open at night and someone can't open it further to break in) and it opened and closed really smoothly. We were told that there is a lifetime warranty on the windows that would cover manufacturer defects and some other things but while reading the warranty, it doesn't cover basic wear and tear or "acts of God" which is a pretty broad spectrum. As we have not had any experience with their builders or any windows beyond the small prop window that Molly brought, I cannot rate above four stars. However, our experience with the consultant was really amazing and if I were only rating her, I would definitely give five.

Ori Yosefi

I bought a few Fiberglass windows and patio doors from Pella. I'm still in the process of installing, but so far I'm a somewhat disappointed (not with quality of the windows but with the issues below). 1. There was about 2 week delay in delivering our windows and no one bothered to let us know. On the day of the expected delivery I called in and found out they are delayed. 2. When installing the patio door we found out the screen is on the inside of the house. While there may be practical reasons for this design, I find this aesthetically unpleasing. I would have loved to know about interesting design beforehand and not during installation. 3. I was surprised to find out that they don't deliver the windows to the house. They only deliver up to 30 feet from the road and no elevation gain. So they dumped the windows in my driveway and I had to carry them to our back deck.

Jennifer Baker

Audrey was amazing! She showed us several samples and gave us the best recommendations on what to do for our sliding back door to make it look great, provide excellent security, and meet all of our needs She also spent extra time with me discussing how to approach our future needs for window replacement. I will definitely be in touch with her in the near future to set up for all our window replacement needs! I am incredibly impressed with Audrey and Pella!

Reilly Williams

Amazing customer service! The quality of the windows is almost as good as the quality of their employees!

Michelle Brouillet

I started my window journey at the Pella showroom in Bothell where Herman Singh spent an hour with me showing their various products. This was followed up quickly by a home estimate appointment with Tony Covert to discuss my project. Tony was excellent in helping me decide which Pella product would suit my particular needs. He is very responsive and quick to communicate via phone, text or email. After these 2 exchanges I have no doubt that Pella provides excellent customer service. A top notch company with superior product!!! Michelle B

John Clough

We have a house built in 1919 and did not want modern-looking windows. Nathan Kelly at Pella came in and showed us a wooden inner framed window with classic looking hardware that really matched the house. He was able to work within our budget so that we could even afford a new front door as well. We particularly liked Nathan's friendly no pressure sale. He was professional as well as personable which helped make our decision easier. We would highly recommend both him and Pella windows.

Stevie Frandeen

Summer did a great job in helping me replace my windows. I’m so excited to have new beautiful Pella Windows installed.

Heather Sabotta

Hayden Buechler is an outstanding sales rep for Pella. Over a period of 6 months, Hayden took numerous phone calls, on-site visits, emails and completed many, many revisions of the bid with the utmost patience, respect and positive attitude. I would buy from him again and recommend him to others in a heartbeat.

Laura Sherman

Our Pella windows are beautiful. We worked with Dennis and he was very responsive and knowledgeable. We even had a rush order with some screens, and he bent over backwards helping us get them ordered by our deadline.

Hailey Savage

Summer had excellent customer service and was very responsive. I will definitely be telling everyone about her/ this company.

Becky Masters

The process with Pella was great. The sales associate was easy to talk to and work with - and no pressure for the sale. On the day of our install, the installers were on time, very friendly and did a great job to install the windows and clean up everything. I highly recommend them for those looking for windows.

Drew Kim

Absolutely flawless project management and installation quality. Nathan, the Pella Associate that we have been working with has been nothing short of amazing. He constantly takes the initiative to make sure all details are not overseen from the initial site visit all the way to the actual install. He has been very clear, honest, and friendly to our family. To the point where we feel he treats us as family and vice versa. Nathan made the entire process pleasant and we are very thankful. Lastly Jesse the installation manager and his crew have been superb. Thank you!

Lynn Baum

We just had 4 windows replaced in our new home and Pella did a great job from our first appointment to talk about the work, through installation. Everyone we interacted with was great - they came on time, got the work done and we are very pleased with the result!

Jeff Ricketts

We have Pella windows and doors thru out our house. We started a remodel of our kitchen and decided we needed a different sized window.I went on the Pella website and was able to make an appointment the next day and was lucky to get Kayla Dowell. She was very knowledgeable of the various types of windows that would fit our needs. we were able to place the order that day and she was able to get the new framed opening measured and ordered the next day!!! I Recommend Kayla Dowell to anyone!!!!!!!!

Sara De Anda

Kayla Dowell is excellent to work with. She responds quickly to inquiries. Arrived on time to the appointments. Gave a thorough presentation on the windows. Was very knowledgeable on the product. Answered all my questions. Kayla listened to my concerns and ensured I am getting the window that will meet my needs. Kayla let me know about a promotion Pella was having, so I was able to get the window at a reasonable price. Overall, I couldn't be happier with my experience with Kayla and Pella.

King Nebuchadnezar

Kayla is nice to work with, very professional very knowledgeable about the product she’s selling and, just a good person in general and that says about the company.

Denae Brown

I have always known Pella was a wonderful brand but dealing directly with the company has been a stellar experience. Nathan has always answered emails promptly and had come out tho the job site several times to make sure the crew has been doing their job. I had the pleasure of working with Jake and Brad, who were friendly, efficient, and clean. They worked long hard hours for me, without complaint when they ran into structural issues. Thanks Nathan for everything! I LOVE my windows. Denae B. Shoreline Wa

Amee Epler

Needed replacement windows for our home. Met with two different companies. I liked working with Aubrey from the start. Kind, knowledgeable, and easy going. We couldn’t be happier with the windows! They turned out beautifully and really transformed the home inside and out. Cost was significantly less than the other company and I feel like I got better windows. Would call Aubrey again, but with the great windows and warranty I won’t be in the market for windows any time soon.

Sarah Rafuse

Thank you Scott and the team at Pella Windows and Doors. I have a fairly old house (late 1970s) and still have the original windows - it was time for an update. After contacting Scott, his team was out to measure during a time that worked best for me, had the quote to me promptly, and windows ordered shortly after quote was approved and paid for. Scott and his team made sure we were happy throughout the entire process and the install (7 windows) was done very quickly with no mess. Thank you Pella!

Mary Thacker

I highly recommend looking at Pella Windows and Doors. Working with Aaron Schmidt in the Bothell office was one of the easiest and most professional sales experiences I’ve had in all of my remodeling experiences. He was very detailed, well informed, professional in his presentation and had excellent follow up from his initial meeting through delivery. Most importantly I never felt pressured through the decision process!

Judy Lysiak

Tony, my project manager, was great. He new exactly what I wanted and had a “mini” window to show what my real windows would look like, including the screen. It was fun to play with the window discuss hardware and exactly how the window would work. Double pane or triple pane; should the window open to the left or right, or up and down; and, just all the little detail. Yes, Pella is installing and the warranty is super! Thank you Tony and Pella!

Emily Houck

Summer is great! She made my window buying experience amazing!

John Walter

Great experience working with Pella. It didnt work out professionally for us, (too high quality for our needs) but our tech, Nathan, was probably the best contractor I've had the pleasure of dealing with. Very knowledgable, personable, and hosts a level of honesty unmatched by the usual contractor types. In one word, trustworthy.

Jane muxen mccullough

I have placed orders with Pella on two separate occasions, both times working with Scott Cook. The quality and reputation of Pella Windows speaks for itself. I found Scott to be professional, on time. He listened to what I wanted and made suggestions to educate me on other products and services I didn't know Pella offered. I would definitely use Pella again. Hopefully, I would get the opportunity to work with Scott Cook again as well.

Dean Jasper

We have worked with John Serres at Pella for over a decade and dozens of projects. The attention to detail and customer service are second to none compared to any other window manufacturer we have installed in our homes since 1992. Not only the design input along the way, but through installation, service, and homeowner warrantee John has always been there to make sure we were happy as the builder and our homeowners were very well taken care of. I would wholeheartedly recommend John Serres and Pella windows to anyone that values a quality product and top notch window expert.

Ketty Lane

We really wanted to replace our french doors, but when we started getting quotes, we got so much pushback because our existing doors were a "non-standard" size. We were either told it couldn't be done, or some really unattractive modifications would need to be made. We almost gave up, then found Pella. We were still a bit uneasy given the previous experience and then very pleasantly surprised by the end result. The doors are beautiful, the work was very well done and everyone we dealt with was very professional. I would definitely go with Pella again.

Neeraj Khandwal

Today Nathan came from pella windows. I was really impressed with his advice. It showed he genuinely cared about my well being. He helped me see things that I had overlooked. None of the previous sales folks from other companies mentioned that. Please keep doing the good work. I am sure in my future endeavors I will touch base with him and take his advice when I think about further door and windows upgrade

Leann Hilll

Our project may have been small, but it was a huge focal point in our home. Hayden embraced our project, he truly cared about every little detail. We have one very large Pella Window that is top notch, providing a window seat area that is beautiful and peaceful.

B H

Love my new Pella fixed double sliding door in black with a sliding screen. It works beautifully! The black updates my home with a contemporary yet classic distinctive look and I now pull back the curtains to show it off! I look forward to updating my house with windows to match.

Craig Marker

Kayla Dowell was very easy to communicate with. She understood our needs from the get-go. While we did choose another company for the install due to a variety of factors, had we lived in an area where the ROI would be there, we would have gone with Pella. That aside, Kayla knew the product, and perhaps we will work with her again.

Michael Ghali

John Serres has provided us with amazing service and a great product for over 15 years now. Clients really like interacting with John as he is known in the industry as a window expert and always has a cost effective solution to present, which clients really appreciate. Our job site superintendent has over 40 years of experience and is extremely picky to say the least, so when he says the Pella customer service team does great work that really means something! Nice job John to you and your service team. Mike Ghali - Regency West Homes

rgatty

Just recently finished up an in-home estimate from Pella windows. Seems to be a top notch product and a very professional outfit. Molly was knowledgable, thorough and personable. Very impressed....not sure if we're going to pull the trigger yet but seems like a great company.

D. Gulas

Randy did a great job replacing my windows. He even repaired another window that I showed him when he first arrived. Randy is a very dedicated member of Pellas work force. I am happy I used Pella for my windows.Thank you Pella for sending Randy out to replace my windows.

Stephen Fraser

early into a significant winter reno project, the main contractor advised of some unforeseen problems and we had to look for some urgent solutions. After research we settled on Pella and visited the showroom. Soon thereafter,Nathan Kelly made a visit and rose to the occasion to provide fast solutions and then modify them late in the evening, based upon feedback from us. The result is replacement windows in 3 rooms and very impressive doors opening onto a deck. Cold wind and rain ingress all a memory now. Oh, and they look good! Great job Nate -Stephen F.

Dustin Watson

Just wanted to let you and everyone else know how great Jesse was yesterday. The door not only looks amazing installed correctly, but it feels so sturdy and open and shuts (and latches!) with ease. Extra bonus was that Jesse was incredibly friendly and informative throughout the process. Thank you to everyone for making it right and we will definitely be reaching out to Pella if we ever needed anything else!

Jerry Rinaldi

Nate came out to my house at rush hour. He did a great job of explaining Pella's standing in the market (at the top), and provided examples of their work. Nate was extremely knowledgeable about the product and was great to work with. Nate has an easy-to-get-along with personality and is great and making a connection. Had I chosen to purchase based solely on the experience I had with the salesperson, I would definitely have chosen Nate and his product.

Nina Oddo

Thank you Bothell Pella team for our wonderful new windows! The experience from start to finish has been smooth and professional. And, the new windows are fantastic! Now, it's time for a new door :)

Ingrid Potter

Kayla is great and very responsive and equipped with lots of knowledge. Wonderful experience so far. I can’t wait to see the finished product.

Angelle Bruce

I have had the pleasure of working with Aaron Schmidt while ordering my Pella Impervia Fiberglass windows. The ordering process has been relatively painless thanks to Aaron. He has been very knowledgeable and always double checks to make sure what he is telling you is correct. Because we aren't building your typical home Aaron went above and beyond to find us rare examples of homes similar to mine and helped us understand exactly how they will be attached and the best window for our specific building. Couldn't be more happy with my experience. I look forward to working with Aaron again when one of my 3 rambunctious boys undoubtingly breaks a window😁. Thanks again, highly recommended!

Bryson Lane

Quality product, delivery without hassle, sales and measurement personnel were very professional and helpful

Mary Eggert

I went to the Pella Windows booth at the Seattle homeshow and described my dismay at being unable to access my sliding glass door from the outside because it had no lock. Molly gave me a Pella door quote but also said many doors have a lock module added. She had me send a photo of my door latch and she identified the brand (which was not marked). I called a local window company who installed a lock for $75! Molly didn’t get this sale but she certainly gets my thanks for her expertise and customer service!

Felisa Rodriguez

It was a pleasure to have Audrey at my home! She was punctual professional transparent in her presentation and very easy to talk to. I would choose Pella products again if I needed to.

Joel Wachtel

Pella has finished our installation! They took care of every detail and stood behind their product . Mo muss and no fuss! An excellent job from start to finish.

Keepit Clean Services Inc.

Excellent service from start to finish! Summer was very professional and responded quickly to our needs. A+ on customer service!

Cameron Rogers

We have been to over a dozen window and door stores in Washington over the past week and our best experience by far was working with John Serres at the Woodinville Pella and Doors. We have a very costum patio door and John was able to creatively find the most affordable solution for our needs by working with Pella and locally sourced companies. We were so impressed with John's level of professionalism, promptness and industry knowledge. If you are in the Seattle area, we highly recommend making a trip to Woodinville to Pella Windows and Doors to find John who surely will help you find what you are looking for and at the best price. Thank you John!!!

J Lucero

Kayla was personable and knowledgeable. She listened well and worked efficiently. She made sure to take into account the factors that were important to us when choosing a window. Very satisfied customer.

Dan McNamara

We worked with John Serres to come up with window solutions for a large custom home. John was professional and creative in coming up with solutions for us. He put in the extra time to get it right. The custom nature of the house meant we had to combine several different window solutions to maximize our views while at the same time maintaining the aesthetics of the home. Great work!

Kimberly Pousman

We just had Kayla come by and spend a perfect amount of time going through with us all of our options. She was gracious and knowledgeable. Pella is lucky to have her on their team!

Luke Hizer

Kayla helped us find the right window for our bathroom. She was on-time, professional, and very knowledgeable. We highly recommend her.

Warren Eickhoff

Pella was awesome. Audrey, our rep, was so straight forward and helpful, and the install was a breeze. I highly recommend them!

Stevie Wallis

Great in home consultation! Easy to schedule and get someone out to me when it was convenient for me which was amazing. Got a lot of my questions answered and Nathan has been great about checking back in with me as our project progresses.

Andrew Smith

Audrey gave exemplary customer service. We are Quality minded people and this is not the only time we went to Pella for their Quality products. Excellent communication and follow up.

Marvin Kim

Got wood frame aluminum clad windows. Douglas fir frame. Douglas fir interior trim. Love the quality of the windows. The roller shade is great.

Ted Potter

Nathan Kelly was extremely helpful. He helped us last year and the work was done very well. We came back based on the product and his excellent service

Ray Waldrop

I installed for this company about 5 years ago I did their windows and doors and these guys knew how the measure windows these guys knew how to call the application and the salesmen are really really cool people every time it says man came to my job site he brought me a pizza or you brought me donuts are you brought me sandwiches he paid for my lunch wow that is a good way of doing business and these guys know how to do business so if you want windows and doors done these are the guys to go through they know their stuff really good and they know how to treat people really good I mean really good they are awesome guys so if you want some really experts on Windows and Doors contact a Pella windows and doors in Bothell and they would be glad to take care of you cuz they did me and I'm very proud of knowing

Heidi Jessup

George is the friendliest sale rep ever, and everybody was helpful and professional. The work was done quickly and my house was cleaner than when they started!

David & Julie Erickson

Very good experience. Aaron was knowledgable about the product, took the time to answer all of our questions and was prompt in getting pricing to us. We look forward to working with him on future projects.

Rachel Williams

My sliding door is of such quality and the installers were quick, efficient and professional.

Mike Mutzel

Excellent service and great quality. Have had Anderson windows in the past but switched to Pella because rep Hayden educated me on quality differences.

Andy B (Freighttrain53)

They sell an amazing product and the crew stands behind there warranty.. big shout to mike... dude you always get it done.

Aaron Schmidt

Lee settles helped me tune up two casement units to make them perform like new. Went above and beyond! Highly recommend!

James Hua

our rep was george and he was REALLY good. accommodated our needs, answered all our questions and gave my wife peece of mind.

Edwina Jai

Have not experienced any from Pella and doors. If I did then I would definitely comment my experience.

Randa Hart

The customer service provided by Aaron Schmidt was exceptional. Quick response times and thorough explainations of the product.

andrew fridley

Best decision I’ve ever made

key2see Team Jenn, CJ, & Whit

10 out of 10 with quality, service and the overall experience! High class all the way around.

olivier lasserre

Great trade% /Sales rep. Knowledgeable and so not push you in one product but provides the right information to pick the product that meets your needs

Alan Budwill

We live in a remote location yet still got a service tech out very quickly. They identified the problem and got the replacement ordered right away.

Zach Fuda

Molly was awesome product sounds great and we had a no hassle buying experience

Peter Litwin

Very nice quality windows. Very nice salesperson too (Molly).

Cooper Smith

Highest of quality, products and people.

Mike Lenihan

Randy was great. On time, fixed problem, and offered helpful advice. Well done!

John Tong

Get Mike the install manager to help you..... I'd you can. He's nothing short of awesome

isabella holmes

Summer was great

wilfredo molina

Great people great great work

Teresia Sayler

Flies

Rog

Nice quality Windows

PAUL WHITEMAN

Installed our French doors. Peyton was awesome to work with and set us all up. Install crew was professional and took their time to do the job right.

Kristy Smash

Very knowledgeable, low pressure sales. They knew a lot about their competitors and could answer any question. They worked quickly and efficiently when they did the window install and were very friendly. The product itself is beautiful. We love our new windows, and the lifetime warranty on the frame lends huge piece of mind. It is an expensive upgrade and we did our homework. We had estimates from a few companies and Pella by far blew everyone away.

Heidi Lynn

Summer Million at Pella is AMAZING! We are building a house on the water and she remains patient and responsive at every step of the process. Summer's creativity and vision for our home is making it a dream come true. She is so detail oriented an an incredible advocate for us AND always stays supportive during my little 'construction jitters'. :) Thank you, Summer!

Valerie Kalmus

I had a consultation with Summer Million. She represented Pella Windows with excellence, was responsive to all questions with clarity, very professional yet warm and frankly delightful!

Jeff & Tammy Ramsey

Pella has been an absolute delight to work with. Hayden in the Puget Sound office is the best salesman partner that we have had through our entire build project. He is responsive, listens, and supports our project. And he’s fun! Pella as a product is light years ahead of others in design and features. And the company’s approach to direct engagement instead of thru 3rd parties makes you feel like a valued customer.

Maryann Daniels

Pella did a great job from start to finish! The French doors had to be custom-made, which took some time to install. However, they let me know a month before the installation would happen. The men arrived to remove the old doors and install the new ones. There ended up being a few things wrong that the gentleman pointed out and had me email the service department regarding the outer metal weather guard and how the manufacturer would recommend fixing it. Also, after they left, I noticed a scratch on the outside window of one of the doors. The service department was quick to respond and fixed all the issues! I would highly recommend Pella!

Shalane Farrell

I went in with my client and she needed the contract to be explained to her and what exactly was going to happen. The lady took the time to explain every detail to my client and what she was going to get for the price she was paying. The sales associate (Brigit) was able to talk to her manager and get a tech to come to my clients house this coming week. I was very impressed with her and would highly recommend Pella to everyone!!

Hardie Cobbs

Kayla is wonderful. She is very professional and personable. I feel 100% confident about our project and that it will be a real successful addition to our home.

Kim Barnett

Great service from Kayla, replacement sales consultant.

Rob Huyett

Marcia Herzog

Tehya Moore

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