Reviews of Pella Windows & Doors of Bedford. (Window Installation Service) in Manchester (New Hampshire).

Pella Windows & Doors of Bedford

145 Reviews

128 Comments

Window installation service

384 State Rte 101 Unit #2, Bedford, NH 03110, United States

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Description Map Opening Hours Reviews Contact Photos

Description

Information of Pella Windows & Doors of Bedford, Window installation service in Manchester (New Hampshire)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Pella Windows & Doors of Bedford

Sunday

Closed

Monday

9 am–5 pm

Tuesday

9 am–5 pm

Wednesday

9 am–5 pm

Thursday

9 am–5 pm

Friday

9 am–5 pm

Saturday

Closed

Reviews of Pella Windows & Doors of Bedford

NewellFamTok

Spoke with Matthew Zervos about Pella products. He answered all my questions and I felt he was very knowledgeable about the products offered and made me feel comfortable about the possible purchase. When I am ready to move forward with my project, I know who I’ll be calling. Highly recommend at least talking with Matthew when you are starting your search for windows.

Christopher Dooley

Norman one of the salesman from Pella came out to the house to show us replacement window options that Pella offered. Norman was on time very friendly and very helpful. Top notch professional made that window shopping a fun experience. I would definitely recommend having Pella at the very least come out and see how they could work for your next window project.

Katrine Strickland

Norman was a true professional during our initial consult. He is very knowledgeable about all of the options, which was very helpful to us as this was our first time purchasing the items we need replacing. He made great suggestions and helped us decide on what we wanted and needed. His friendly demeanor made for a pleasant meeting, and I am confident our satisfaction will continue through the install process. It's refreshing to work with someone who you can tell truly enjoys their job because it shows.

Anne Nason

Norman was awesome as usual. ( I had had 1/2 of the windows done a few years back). He had recently emailed me to let me know that prices were going up soon, did I want to take advantage and order the rest now and set up an install. He is prompt to discuss pricing options. He is not pushy at all. He is funny, pleasant to talk with. Let’s just say I’ve got the install date in my calendar. 👍🏼🏡🪟

Angie Liu

Norman Poirier is a great sales representative to work with. He is detailed, makes perfect measurements and recommendations. His installation team finishes the job within a day, door works great and area is clean. Highly recommend working with Norman and his Pella team.

Sean Ducharme

I had the distinct pleasure in meeting with Norma Poirier yesterday to discuss window replacements. New Construction Vs Replacement and the advantages/disadvantages of both. The experience was simply awesome and could not have gone better. Norm articulated the differences and took the time to explain it in real terms. What I appreciated most was his ability to pivot from speaking intuitive to getting into the finite details (as I am an engineer). I appreciated his promptness, candor and professionalism. Pella is fortunate to have a consultant like Norm representing their team. Please continue to set the industry pace for customer service, professionalism and quality.

Ted Field

We met with Norman Poirier to discuss replacement windows. Norman was on time, very personable and one of the most honest sales guys you will come across. No sales pressure and no hard close tactics. Highly recommended. If you are looking for new windows o yourself a favor and ask for Norman!!!

Donna Bethke-Borg

Sales Consultant, Alex Poggi met with us in our home on Monday 9/12. He was not only knowledgeable, personable and professional, but also patient and friendly. We thoroughly enjoyed working with him as he explained options and answered questions. Thanks!

Jeremy Chouinard

We were on Pella's website but had some specific questions regarding the look, fit, and capability of the windows. After requesting making an appointment for a rep to talk with us, I received a call asking if we would like him to come out to our home. Norman Poirier arrived on time and was a pleasure to work with. Norm has an easy going and welcoming personality. He took the time to get to know us, our project, and our interests. He was well informed with Pella's standards, installation requirements and processes. We couldn't have been more happy with Norm and would highly recommend working with him!!

M Smigiel

Alex Poggi stopped by for an estimate. Still in the deciding phase before I move forward with the install, but he was friendly, helpful, professional and considerate. Real down to earth and if we do end up going with Pella, a large part of it will be thanks to Alex.

Lissa Foote

We are in the process of receiving estimates for window replacements. I chose Pella first since we recently had Pella sliding doors put in and we have been very satisfied with the product and customer service. The salesman Norm was professional, knowledgeable and willing to give us estimates with a few different options to meet our needs and still remain in budget. I was impressed with his honesty and lack of "pushy salesman" attitude. He was aware that we are getting other quotes but did not bad mouth any of the other companies and simply said to get back to him when a decision has been made. He even fixed a problem with one of the existing windows (not Pella) that we had trouble getting the original company take care of. Thanks Norm!

Leslie Patterson

Alex Poggi consulted me on window replacements for our house and having spent 16 years selling residential new construction homes I was very impressed with his knowledge and presentation of Pella windows. I will be using them in the future after completing another home renovation.

Tim Nice MD

Jeff Dunn was amazing. Great company great service. Would recommend to anyone. TY for the great job Donna and Ron Valore

Sarah Whitehead

I had a salesman come to the house to do a quote. Norm arrived on time, and was very professional and knowledgeable and explained everything. He was so kind, willing to wear a mask and was excellent. While I had to go with a less expensive brand due to my budget, I wish he could have had the sale! Thank you for being so excellent!

Francesca Hajjar

Norman came to our house - on time and full of information. Although we decided to delay the install a bit at this time due to being mid construction he took the time to explain, break down the price and get to know us as the homeowners and what our needs might be. We have small children so safety is a priority for us as well as fresh air :) We look forward to working with Norm in the near future!! Thanks so much!

Scott Whittemore

Norman from Pella of Bedford was great. He provided great suggestions and recommendations, and we learned a lot. Best of all, Norman was a pleasure to work with. He was down-to-earth, knowledgable and answered all of our questions. We are having one door replaced this week and will need more work done in the future. We will not hesitate to reach out to Norman at Pella of Bedford.

Elizabeth Stoebel D'Amours

We had all sorts of questions about replacing our front door. It was great working with real people who could answer all our questions and suggest changes that we didn't even know were possible. Both Steph and Norm were great help. Norm continues to be very responsive and thorough and we will be sure to work with him again in the future for our window and door needs--he was also fun company! Highly recommend!

Lori Murphy

We have installed Pella windows and also a slider-door a few years ago. We needed to finish our project, so this time we decided to use Bedford Pella (instead of Lowes) and we were pleasantly met by Mr. Norman Poirier. This was a home appointment. He was prompt for both appointments. Norm was also very informed and extremely pleasant and professional. We are looking forward to our window installation. Thank you Norm! - you made a worrisome process very enjoyable and we truly appreciate your extensive knowledge of Pella products.

Brian Cahill

I needed a new sweep for a Pella Door that I had purchased at another store about 10 years ago. I worked with Stef Gauthier. She went way above and beyond helping me find the door serial number and then doing the homework to find the right sweep. She did a great job. Thank you Stef

Shawn Hassell

We recently had a visit and custom quote from Norman Poirier from Pella Windows and Doors. He was professional, amiable, and highly informed about windows, materials, installation procedures, and more. He answered all of my questions and spent a good deal of time at our home, even with a 6 PM evening appointment time, both inside and outside the home in the dark, measuring and discussing options. Norm seems a great representative for Pella and their quality products.

Deborah Carder

I had an estimate appointment with Norm Poirier for windows. Norm arrived on time and immediately displayed an easy-going friendly professional appeal. He was extremely knowledgeable about Pella's products, manufacturing techniques, and history. He answered all of my inquiries and tried to investigate information to obscure ones I had, including references to competitors. I spent about three hours with Norm, so I feel that he helped me to be an informed consumer going forward.

Emily Calder

My boyfriend and I are new home owners and wanted to get a ballpark estimation on new windows for our entire home. Norman P came and gave us an excellent run-down on the costs and benefits of new windows. He was incredibly knowledgeable, kind, and funny! When we're ready to move forward with the renovation we will definitely be calling Norman at Pella!

Christopher Monk

I am still deciding whether I am going to use this business but I was very impressed with the professionalism that my Sales Consultant Norman Poirier exhibited. He was punctual, professional in his presentation, and addressed all of my concerns. He was also respectful of my time and took all of the necessary safety precautions around our current health situations. Whether or not I decide to purchase from Pella I feel Norman is a true asset to your company.

Alfred Cote

Pella's efficient and conscientious service started with their Sales Consultant, Norman Poirier, who was professional in his presentation while addressing all of my concerns. He was also respectful of my time and family's wellness as he took all of the necessary safety precautions during this pandemic . Norman is a true asset to your company! Then came the service management of measuring and installing the windows I ordered. The install team of father and son were timely, efficient and clean. Thank you Pella, Norman and your installation team for a great experience!

Ronald Burgess

Had an appointment today with Pella representative Norman Poirier to discuss storm door installation and basement window replacement. Norman was very friendly and professional and made the whole experience fun while keeping us informed as well as making sure all our questions were answered completely. If you are looking to replace windows or doors or anything else they offer, I highly recommend requesting the help of Norman. We were highly pleased with the experience and the choices we made!

Christine

Since my earlier post I've visited the showroom and spoke with Stephanie Trippett the Brand Ambassador and was more than pleased with her direction and input as to how to handle my custom windows. The team you have working for Pella is exceptional. Thank you again. We used Pella to build 35 years ago and were pleased. So I recently had a visit/quote with Norman Poirier for replacement windows. Probably the best interaction with a window representative I've had to date. Informative, personable and with good input for my situation and insight into the Pella line Thank you

Jean wright

Just had Norman Poirier come to my home to give us an estimate on window replacements. He was very professional and friendly. He was very knowledgeable of their product and installation. Even though we told him that we had to discuss the quote before we signed he was friendly and polite to the end.

Ronni

This company was exceptional and professional from first meeting till post installation. Great Customer Service, and a very short wait time between ordering and installation. A big thank you to Alex... salesman..Pat...project manager..Jorden and Michelle...pre and post installation ...and to the team of installers. Wonderful job by all !!

Cindi Adams

Norm Poirier arrived at our home on time, full of knowledge and helpful during the process of us deciding on a major purchase of a new Bay Window. Looking forward to working with Norm during the completion of this project in a few months.

Matthew Hanson

Pella Sales Consultant Norman Poirier made a house call to provide a quote. He was personable, extremely knowledgeable and was able to answer all of our questions. He was able to provide a quote during the visit which we are currently reviewing. I would highly recommend Pella and Mr. Poirier if you are considering new windows.

RJ Dickson

We had a great experience with Norm Poirier for our window and door estimate. Norm provided a thorough overview of the product and company, walked us through our options, and answered all of our questions on the process. The detailed estimate was provided very quickly. While we ended up going with another option, I would highly recommend considering Pella for your projects.

Peter Coste

Call Norman! Norm went above and beyond for us. He understood our specific needs and kept our budget in mind as well. Norm was very professional but also personable which helped keep us at ease throughout the entire visit. He was also very knowledgeable about Pella's products and answered whatever questions we came up with. Overall, it was a great sales experience and we never felt pressured to commit. Will recommend Norm and Pella going forward. Looking forward to the installation of our new windows!

wayne adams

We had a home consultation with Norman Poirier this week and he was outstanding. I wish all home project consultants could be like Norm This is our fifth house and so we have experience with sales reps in the past. We were completely at ease with him, felt no high pressure, and he knew his products extremely well. He answered all of our questions and did a great job representing Pella. He made a difficult task seem easy to us and and his personality made for a very pleasant experience. Pella is fortunate to have him as a sales rep. Thanks, Norman. Deb & Wayne Adams Salem, NH

I did not end up replacing my windows, but had excellent service from Sales Consultant Norman Poirier. He was very professional in every aspect, on time, courteous. They have a great product. Please ask for Normand to do your window survey.

Jeff White

Had the opportunity to meet with sales rep Norman Poirier. Personable, friendly and he does not unnecessarily upsell the product. Surprisingly, the order came in early and Pella was able to install 3 weeks earlier than the 6-7 weeks scheduled. There were a couple of hiccups along the way that Norman resolved quickly and with great satisfaction. The installers were master craftsman and the finished woodwork stands out above the windows themselves. Early signs of the window quality are positive and I am confident that Pella will address any concerns should they arise.

Carlos Mimoso

Norman Poirier was amazing,extremely knowledgeable and on time. He explained the products with such detail and gave us so many options. Definitely we will use Pella for our windows replacement.

Sue and Al C.

Norm was our sales rep, he was on time, professional and a great sense of humor. Answered every question that we had, even if I had asked it more than once lol. I Must’ve changed the design of the door about five times, he was patient and knowledgeable and helped us make the right choice in the end. We can’t wait for the door to arrive. His goal was to make sure we got exactly what we wanted and that “WE” were happy! Thanks Norm!

Tom Tassias

We contacted Pella to get a quote to replace the main entry door of our house. They sent a representative, Norman Porier, to us for an in-home consultation. We had been finding that the options for replacing a front door are vast and difficult to sort through with online tools or even at the local home improvement stores. Norman was great; very helpful in listening to our wishes/style preferences and figuring out what would work with our specific entry situation. It does seem like he was able to put together the right kind of door that my wife is wanting, though it's hard to know for sure because even the tools available to him don't result in an actual "picture" of what our exact configuration will look like. Even still, we felt more confident in his ability to configure the correct door as opposed to others we had spoken with in the chain stores. He knew his product line very well. It was also nice that it's a complete solution, including installation. Easier than having to pic out a door and then separately find someone to install it. The only bummer for us was the cost; the final price was significantly more than all of the other options we are considering with local home improvement stores and private contractors who use their own building material suppliers.

Sondra Affolter

Thank you Pella windows for sending Norm Poirier to assist me with my window and sliding door needs. He was both friendly and informative. Not only did he educate me on the technology that Pella puts into a window he also examined each window. He was also quick to respond to all of my follow up emails. Thank you Norm for making this an easy process!

Leandro Hidalgo

Norman Poirier has one of those attitudes that is always positive. He has a smile on his face and you can tell he enjoys his job. Norman went above and beyond explained and answering every question I had with no pressure or commitment on buying the product today. I really appreciated Norman coming over and I would recommend him to anyone. We really appreciate thank you so much!!

Cathy Jewell

Norman was very informative. I own a mobile home that had a door too small to accept a standard door. Norman took the time to help me find a Mobile Home dealer that would be able to suit my needs. I highly recommend Pella for you window and door needs.

Bev T

Norman guided us well through the details of selecting the replacement for our worn-out bow window. Coordinated everything. Communication for a question I had several days after our meeting was prompt. Very personable and made it an enjoyable process. The installation team was on time and did an expert job on a cold day, installing it smoothly. Also did requested additional external "skirting", the same day, which was exquisitely executed. Looks beautiful!

Cyndi Dc

Norm was a very responsive and vested sales rep, who knew his stuff. Our engineering family put him through the paces with questions about process, product, and comparisons. When I encountered a problem after installation (I was incredibly pleased with the product thus far too), he was out immediately to take a look at work with me on next steps. Very pleased with the experience thus far.

Catherine Kuzminski

I called Pella as I was interested in purchasing new doors. Norman Poirier arrived to help and was terrific. He made the entire Pella experience very easy with his knowledge and expertise. A really great guy to work with. The best!

paul quinn

Recieved a quote from Norman for new doors in my house. Was actually early for appointment which was great. Very knowledgeable and professional. Looking forward to the installation.

Diane

We had our consultation with Norm Poirier for window replacements in our home. Norm is the best! He analyzed our specific needs and issues and spent time with us to discuss our options and make sure we were comfortable with his assessment. We highly recommend Norm! Andy and Diane-- New London NH

Dirk Olin

An old window leaked during the hurricane. Another, right above it, won't close properly. Pella's Norman Poirier came by, exactly on time, and stayed for a good long while to identify areas of likely damage and communicate with his headquarters. He was highly professional and had both a sense of humor and empathy for our plight. He was great.

David Henriquez

We recently upgraded several windows in the second level of my house. We immediately noticed a big improvement in the temperature of the house. The upstairs area remains cool and I've been able raise the thermostat because this area remains cool. I can only imagine the energy improvement in the winter time. We were so happy we decided to upgrade other windows. Norman and the install team were outstanding and we are able to have these same installers for our next project. We're very satisfied with the value, quality and service.

Heather O'Connor

Norman Poirier was able to meet with us the next day after we called for an appointment for an estimate on replacing several windows and a patio door. He explained the process and our options very clearly and we had a great conversation during our consultation. We're looking forward to moving ahead on this project.

Gus

Norman is very professional and friendly. I had a great experience discussing our options with him. We are still in the decision making phase, and with the information Norman provided we are able to make an informed decision on our exterior door projects.

Chris Danette

Norman fantastic individual! Professional, polite, knowledgeable, friendly! Takes great care to educate and works with you to ensure you get what is needed, and you have an appreciation of the cost value proposition. Appreciate fully the pleasurable and no pressure relationship appointment. His technique will go a long way in solidifying his and Pella's advantage over 'other's replacement window providers.

Jim and Kay Matthews

Highly recommend Norm Poirier as a contact when looking at Pella products. He had to step up to the plate quickly because the original sales person was unavailable at the last moment. He was at my home in a short time. I found him to be incredibly knowledgeable, not pushy and could not have been more pleasant. I enjoyed my time with him.

Andrew Kathan

Norm Poirier our sales representative was very thorough and made sure we fully understood the project and the value tied to our decisions. Thank you for the help!

Debbie Kritzler

Had a Pella representative come to my home to get a price for windows & storm doors. I was very happy with the quality of the product and the price was much better than I expected. If the installation is just as good, then this will be the best experience I've had dealing with a window company. I recommend anyone looking for windows to try Pella.

Kate Wallace

Norman Poirier was extremely helpful to us and went above and beyond to correct a mistake that was ours not his. We are very satisfied with his professionalism and the promptness of his responses and would definitely call him again with any of our future window needs. Thank you Norman!

Carissa Prentice

I am extremely please and happy with my experience with Pella and the contractor they recommended for install. I personally worked with Brandonn and he was fantastic to work with and was able to answer my millions of questions. I originally started at Lowe’s and ended up directly with Pella and could not be happier with my decision! Highly recommend.

joel cerasuolo

After 52 years of living with a 5' X 12' energy losing picture window we decided it was time for a change. Norman Poirier Came out to the house with the presentation. We liked what was offered and also decided to change out the front entry door as well as the window. The installation and quality of the product was outstanding and we've received many complements regarding the new look. Thank you Norman and Pella. Job well done.

Paul Butler

We were delighted with the assistance we received from Norm. He responded immediately to our request for help and clearly had our best interest in mind in trying to match a new window with the existing windows in our bedroom. We built our home 36 years ago and used Pella windows and doors for the entire project. We have been very pleased with the quality of their product.

L Ka

Salesman Norman was very professional. Arrived on time and knew what he was doing. We placed an order and he got us on the schedule. Plus he was so nice to our dog who has cancer. Very nice gesture. Thanks Norman.

jenny souza

We recently had a house fire. We needed pella to come out and measure our pella windows for replacement. Sales rep Norm came out to measure and was very pleasant. He had alot of information for our replacements that we needed. He took his time for his measurements to be precise and and was able to give his quotes before leaving the property. We were very satisified with Norm's service and we appreciate it as we are going through this difficult time.

Annie G

My husband and I were in the market to replace the old and outdated windows in our house. After visiting a couple lumber yards, we were then recommended to visit Pellas showroom in Concord. We were able to meet Brandon the sales rep for our area at the showroom and he took his time and explained everything in great detail. Overall after learning about the Lifetime Warranty and working directly with Brandon, my husband and I decided to go with the Proline windows for our house. We could not be happier with our final decision. We highly recommend both Liz at the showroom and Brandon the Representative.

Mark Troddyn

My wife and I met with Norm. Norm was professional and polite and took the time to answer our questions. Pella windows measures and installs (to include enlarging existing spaces and making new openings). The whole process is very straight forward. We are looking forward to to starting our project! Thank you Norm.

Mindy Fleming

Brandon Pfister’s was great to work with. He was extremely helpful with answering all questions asked and recommending the right product for my needs. Will definitely be calling back for our next project. He will be my first recommendation for anyone looking to replace or buy new windows.

Norman Levasseur

m y Name is Norman Levasseur, I had Norman Poirier quote me new windows at my house in Lowell ,MA last fall , he did an awesome job explaining to my wife about the Pella products , we reached out to hi, tonight to see if he could quote more windows to replace but found out he knows works in the NH area , we are still going to have a salesperson come to quote out additional windows to be replaced . But Norman Was really great , he really know the Pella product inside & out . Thank you Norman Levasseur ,Lowell ,ma

Patty Cooke

My renovation design firm, Wentworth Style, uses Pella windows on almost all of our projects. Our rep Brandon Pfister does a great job - especially in paying attention to the details! The process goes well and my clients have been thrilled with the end result.

Abigail Vaughn

Norman Proirier was great to work with! Very personable and professional. I would highly recommend him to any friend, family or client of mine! We are looking forward to keep on working with him in the future!

Crystal Borges

Brandon Pfister was very professional. We got a great deal for amazing windows. Shipping was within out time frame we needed and delivery driver was very helpful. Nothing was damaged. All around a great experience. Thank you Brandon!

Subhajit Kumar Ray

Very reliable and decent gentleman Mr Matthew P Zervos. I will recommend him

Christine Anderson

The sales gentleman that came to our house today Norm Poirier, was very thorough and knowledgeable of his product. He provided great suggestions, different options, a quote and different financing options right on the spot. Highly recommend!!

Nickolas Laganas

Carroll County Construction has been working with Pella for 3 years and and Brandonn Pfister has been a pleasure to work with. He is prompt, and always makes time if there is ever any issues. Windows are not always easy to decide on for the homeowner as there are many different options, but Brandonn has made the process easier and more enjoyable for both the homeowner, designer and contractor. We look forward to many years of business with Pella Windows and doors.

Dan Campagna

Norman Poirier was prompt, professional and explained all of our options for replacement doors and windows. The "No" for "Did you use this business" is because we haven't made a final decision yet (lots going on).

Jennifer Piacentini

Norm Poirier is the best! Very friendly, knowledgable and not pushy. I couldn't have asked for a better sales guy to come here and explain things.

larry kill

I have known Brandonn Pfister personally since he was in high school and he was always a stand up gentleman for someone his age. I've respected him since I have known him. I used the company that he worked for prior to starting at Pella as subcontractors on my homes as well. So I have been able to watch him grow personally but also professionally. Then one day he shows up on my job training with my Pella rep. I told my sales rep right there that they made a great choice hiring Brandonn and he really has taken the bull by the horns. He had big shoes to fill by taking over some of Bob Glassett's accounts because Bob gave the best service you could ask for. But Brandonn truly has done a wonderful job filling those shoes and he works very hard at it. Brandonn is always pleasant and professional and he really has taken over the account seamlessly. It's as if he has worked at Pella for 20 years. Brandonn gets the highest level of referral that I can give.

David Shaffer

I was very satisfied with the quality of the windows and the superior installation. Communication from the seller was, on a scale of 1 to 10 about a 3. No follow-up or pre-installation date conformation. Cancellation of the installation on the day it was supposed to begin. Phone calls that we not returned. Emails that were not answered. No follow-up from the original salesman. Lots of issues for a product that cost almost $17,000.

Michael Dougherty

Going to have window installation in a few weeks (I hope). Back in May the "ball" was dropped, accidentally, causing no notification to me that there was going to be a 2 month delay for the installation. I went to the showroom in hopes of verifying the new delivery date. I explained the issue to Stefani Gauthier and Kristin Descheneaux and they started to dig into finding the answers. Kristin "drilled down" thru the email trails and found the exact cause of the communication breakdown and RESOLVED the error. It was very refreshing to talk to these professional people and returning confidence in Pella. Looking forward to the install.

Jennifer Sullivan

Norman P assisted us with selecting a new front door. He was very knowledgeable, friendly and professional.

Christian Kuplin

I run a construction company in the Lakes Region. I have been working with Brandonn out of the Concord Showroom for the last 3+ years. My experience working with Brandonn and the Pella team has been beyond delightful. Along with the excellent service and products, Pella has helped my business grow. I wouldn’t want to partner with anyone else!

Kathleen Coughlan

Met Norm while buying windows. He was very knowledgable. Very nice. And courteous and professional. I would highly recommend him to anyone!

Moe Guernon

Norman Poirier was great. He suffered through all my questions, proddings and comparisons with a smile. He's truly an expert with this product and installation and was able to describe every detail I wanted to know and beyond.

Amanda Hayes

The difference with Pella is their customer service. No middle men, they know their product inside and out, and are always very responsive with our proposals and questions. Brandonn, our rep, is always helpful and easy to get ahold of. I would recommend him to anyone in the market for quality windows and doors.

Doug Salmon

When deciding what brand windows to put in my final and personal house, I decided to look at Pella’s. I personally worked with Brandonn who is the local Pella representative in my area. My wife and I could not be happier with the product and the support we received from Brandonn and staff in Concord. As a former owner of a Carpentry business, I can say from working with many manufacturers, Pella and team are top notch! Doug Salmon MDS Carpentry

Ed Mayrand

Met with Norman to go though the services I needed. He was able to measure things up and quote me on the spot. Very personable and knowledgeable.

Joseph Flaherty

Not since Alec Baldwin's turn in Glengarry Glen Ross, have I witnessed salesmanship on par with what I experienced with Norman Poirier. He meticulously measured all the windows and doors in my house, spelled out the intrinsic superiority of sashed weather stripping, and helped me see the value in heat-sealed mitre joints, and laid out options in a no-pressure fashion. Would highly recommend.

Zachary Cary

Norm was awesome! He answered all of our questions, with absolute thoroughness and respect. Norm has such a natural personality, and a true passion for his job, which completely resonated throughout our consultation. This dude's a rockstar!

Ranger Rick

Recently I had an issue with getting a wrong size replacement screen. I was originally told that I could not return it. I called the Concord warehouse and talked to Jamie Seyler and she assured me that it would'nt be a problem. We worked together on getting dimensions for the screen. She placed the order and it came in about 3 weeks later. I picked it up and brought it home and it fit perfectly. Jamie was very courteous and professional. I highly recommend dealing with her if you can. Rick Muse

Christine Gustafson

I am the bookkeeper at Winterbrook Construction, we have been working with Brandon Pfister for 3 years. He has been awesome to work with. His communication and follow through has been extremely helpful in this fast moving industry.

Debbie Jackson

Fantastic customer experience with Liz at Pella of Concord NH, she is outstanding in detail and assistance, We replaced our home w/ Pella windows she also assisted with installers that were outstanding. Highly recommend Liz and Pella.

Steven Ouellette

Norm with Pella did a fantastic job. No pushy sales tactics or pressure at all. Provided all the information and options available all while keeping the interactions lite and easy.

Christa van der Smissen

Norman was very professional and informative. He came very punctual. We enjoyed learning about our upcoming project. Thank you Norman!

Tiana lyn Rocker

Norman Poirier is such a thorough advisor. Smart, knowledgeable and professional. Looking forward to working with him again.

Robert Hayes

Norm came out to give us an estimate. He was professional and funny. We enjoyed his company. We plan on using this company in the future.

Anthony Bellinger

I recieved an in-home appraisal for windows and sliding doors. Norman explained the products in detail, provided a quote, and was friendly and courteous when I wasnt ready to move forward right away.

James Hurley

Norman was our representative, he was very friendly, knowledgeable and professional. It was an overall great experience and we would recommend him to others

Khole Gwebu

Met with Norm to go over our needs. He was very professional and took time to explain everything clearly. Awesome guy!

Matt Ditkoff

We're using Pella to replace some of our windows. Norm did a great job explaining everything and making sure we got the right products.

Richard Jarrell

the Pella salesrep. Norman Poirier was very helpful with me on what i was trying 2 do with replacing my large Dinning rm.window.Nice guy Thank u 2 the whole team RICH

Samantha Wright

Norman was great explaining everything about Pella Direct and the kind of quality in installation, product, and warranty we would receive.

Kris Ahlstrom

Had a great initial visit with Norm Poirier today. It was exactly what WE wanted out of the experience which, as a sales professional myself, I highly value.

Mark Fougere

Met with Norm Poirier to discuss replacing our slider door. He was polite, informative and knew his stuff.

stacey polizotti

Timely installation and extremely professional. Very nice people. I had almost every window in our home replaced and Pella helped make it affordable.

Mary Oliver

Norman was very informative and explained pmt plan so that I understand. Newpro person did not do so and was more expensive. Pleasure to work with Norm.

Accounting is Fun

Norman Poirier did a very nice job in his presentation. He arrived early and was very thorough.

Urmila Khettry

My front door needed service and I my sales rep and service coordinator worked together to get that taken care of. The service technician arrived promptly on the day of the service and got the work done proficiently and very efficiently.. Great Teamwork!!!!!

Alvaro Cardenas

The Sales Rep was Excellent. Norman explained everything to us.The best part of all, we never felt pressured.

Jason Brown

Norm came out and priced out the house. He helped select the best options and was quite cognizant of my budget. Look forward to me new Sliding Door

Pamela Dunn

I highly recommend Norman Poirier if you are considering replacing windows and doors in your home. He answered all of my questions and was very knowledgeable about the products.

Tristan Hall

Highly recommend Norman Poirier for a window consultation. He was knowledgeable, helpful and answered all our questions. Very professional and courteous.

Jonathan Stabile

Norman was great. Well versed in all products and aspects of our project needs.

Gordon Tapply

I would highly recommend Brandon and the local Pella staff. I am a local contractor and since working with Pella, there is no other window company that I'd prefer more. Tapply Construction