Reviews of Diamond Head Windows & Doors. (Window Installation Service) in Honolulu (Hawaii).

Diamond Head Windows & Doors

73 Reviews

56 Comments

Window installation service

99-1093 Iwaena St, Aiea, HI 96701, United States

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Description Map Opening Hours Reviews Contact Photos

Description

Information of Diamond Head Windows & Doors, Window installation service in Honolulu (Hawaii)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Diamond Head Windows & Doors

Sunday

Closed

Monday

8 am–5 pm

Tuesday

8 am–5 pm

Wednesday

8 am–5 pm

Thursday

8 am–5 pm

Friday

8 am–5 pm

Saturday

9 am–1 pm

Reviews of Diamond Head Windows & Doors

Andrea Wong Iarocci

Very happy with our windows and lanai doors from Diamond Head Windows. We were only able to visit the showroom on Sundays because of our jobs. . Jenn came in on her day off just to meet us. The whole process was great. They kept us updated as there are pretty long lead times but welcome to Hawaii and thank you COVID. Makes such a difference keeping our house cooler.

Robert Chinaka

Great experience from start to finish. I replaced all my louvered windows, front picture windows and sliding door. Stan and his team did a fabulous job in 1 day, came back second day to install my 2 air conditioning. There are many team members from Mark doing initial estimate, Maka doing final measurement and changes and so on. Stan and his team of 5 were very respectful and efficient, they even reframed one of my windows due measurement error...or i could have waited for a new window. Estimates and waiting time was on key. Love my new windows!

Ross Wood

The windows look amazing and the installation crew was great. Thank you to Paamai and Grant for being so professional and courteous. Would recommend to anyone looking for a window upgrade.

Michael Sarrafian

The crew arrived on time and ready to work. They Dave and Li were exceptional workers. They got right to work, Dave even helped us take down the curtains. They installed the windows with no issues and were done in just a few hours. I would recommend Diamond Head Window and Doors.

Arleen Koki

My experience with DHW has only been positive. I first met with Neal, Salesperson, who was great. He is very friendly, communicative, and his responses to my many questions were always answered promptly. He is very knowledgeable about the product he sells. Chelsea, Office Manager at DHW, was also very communicative. She emailed me to let me know my order was shipped, and that I would be contacted for window installation once my order is received. She also promptly answered some questions that I had. The installation of my windows was held over a 2-day period during which time, Stan (Lead Installer) was extremely caring and easy to work with. He went above and beyond expectation and never hesitated to do the little “extras”. His installation team (Kona, Keoni, and Brandon) were also top-notch. I was truly impressed with this installation team. They are definitely “da best”! There was a mistake on the order of two of my new windows….the way they were to open were switched. That’s when Dave, Production Manager, stepped in. He immediately drove out to my house during the last day of the windows installation (which was today) and told me that he would rush order the appropriate parts to “fix” the error. I am truly impressed with everyone I had contact with from Diamond Head Windows. They truly work as a Team and are very customer oriented. I would highly recommend Diamond Head Windows to everyone. You would NOT be sorry!

Charlene Nobriga

John Rice came to my home to do repairs. He did a fantastic job. This employee is so efficient, knowledgeable, professional and he has a great personality. Diamond Head Windows and Doors is fortunate to have this employee. He is an asset to the company. Two of my homes had windows and doors installed by this company. Their work is superior. Thank you John. Job well done. Best to you, Charlene Nobriga

Debbie I

I just had 20 windows in my house installed by Diamond Head Windows. The crew, led by Stan, were very fast and efficient. They did an awesome job installing the windows in less than 2 full days! Everyone was courteous, respectful of my home (taking off their shoes and wearing socks in my house), and wore face masks, which was my preference. The Leahi windows are beautiful, and really upgrade my home. From the inside of my house, it looks like the windows and screens aren't even there! Brenden, the sales consultant was also awesome. During the initial consultation, he patiently explained and showed me the properties of the windows and screens, and walked thru my home twice, to give me an accurate estimate. He spent almost 3 hours during the first visit. He was always available to answer my questions.

Amanda Imoke

I worked with Ryan & had a wonderful experience. He was knowledgeable, quick to respond to all our questions, patient, and overall great to work with. We live in a condo building so he quickly navigated the process of getting things approved for us. Would highly recommend him & this company for your door/window needs!

Gael Delanlay

We shopped around. Diamond Head Windows had the best products, installations and by far the best warranty. Our 27 windows were installed in 3 days and we could not be more satisfied. Todd, the owner had more window knowledge than all the other companies combined. THANKS TODD.

Patricia Grace Jamito

Wonderful people and company to work with. Quality windows and in compliance with HOA guidelines for our condo. They came early and cleaned up really well after work. Recommended!

Tom Eakins

I was the the Customer Service Manager of the window manufacturer for Diamond Head for many years. I had a lot of positive experiences with them. They are a cut above other companies in the same business. They are very knowledgeable, competent and extremely caring about the needs of the homeowners when it comes to ordering windows from the manufacturer. Delays that occurred were almost always due to manufactacturer issues or supply chain problems. I would highly recommend them to anyone.

Russell Yee

Had to wait for the windows and door because of the covid but when it arrived they installed it fast and did a very good job. Issah and Pomai did an excellent install.

Al Y

John Rice is the Man! He arrived just as I opened our garage door to prepare for his visit, about half an hour early! He professionally removed and installed a new screen for our sliding door that we think was hit by a bird crashing into our window. John is a friendly guy and does quality work, making sure the screen is installed correctly and slides properly. He won't leave until his customers are satisfied with his work. And since our door is under warranty, the service was free! We're happy customers!

Elaine Imoto

Friendly installer measured carefully and took back two windows for further measurement. NO messing up my house! Clean and tidy. Ryan in the office is on the job. Timely follow up for job completion much appreciated. I truly feel valued and respected. THANKS for protecting my home!

maurice rodrigues

I highly recommend Diamond Head Windows & Doors!! After calling the company that originally installed my windows along with a few other distributors and getting nothing but the run around or no help at all, I called Diamond Head Windows & Doors. Ryan answered the phone. Not confident that I was going to get the answers I was looking for, I explained my situation. Not only did he have the part I was looking for , he also explained to me how to perform the repair myself and didn't hesitate to offered his assistance over the phone if I ran into problems with the repair!! LET ME REMIND YOU, I had not previously given any business to this company and this was the support I received! Ryan has gained me as a loyal customer.

James Murrayug

We worked with Diamond Head Windows after getting other bids and 100% happy we selected them! Jorge Espinosa the GM was our point, he came to the home a few times to measure and provided great ideas to fit within our budget and best options for our home. The follow-up with Jorge and his office was great!! The installation went as scheduled with a very professional crew who were on time, finished ahead of schedule, very neat, organized, with aloha. My wife and I were so impressed with the work, we just ordered to remainder of windows to complete our home. The pricing was very a great value and excellent quality. Bravo! to Jorge and his team ....you have a new ambassador in Hawaii supporting Diamond Head Windows! Mike

Harriet Gumban

I interviewed 5 companies before deciding on Diamond Head Windows. Very Impressive company; exceeded my expectations.Thank you Diamond Head Windows for being a very honest & people oriented company. I received a lot of useful information that allowed us to make an informed decision. Neal spent his time explaining their product; not bad-mouthing competitors as some of the other companies did. Followed through on commitments. Everything was as it was described. No pressure tactics when ordering. Todd took the time to give us a lot of detailed information & helped us finally decide which windows were best for us. We had a total of 26 various windows (4 very large ones) & 7 glass sliding doors installed. All deadlines were met. Stan & his install crew are very friendly & professional. On time every day & worked very hard. Very methodical & cleaned up everything. Kept me informed when the delivery truck had been delayed in Mililani, was very accommodating with a few changes that were made, & showed us how each window & door operated after install was complete. After installation was complete I noticed a small run in one of the sliding door screens. Called Diamond Head. Chelsea listened to my concerns, updated me on the paperwork, & told me exactly what the processes are. Bruce called to schedule the repair. John Rice to came out to do the repair. John showed up as scheduled, on time, very professional & friendly. I also had a concern about the bumpers on the glass sliding doors & he immediately resolved that as well.

Ani Nassif

Highly recommend DH windows! they did a fantastic job on our windows and sliding doors. Jorge came out same day we called him for an estimate and even gave us his personal number to call if we had any issues. The windows are beautiful! I don’t know what’s in the glass but we have had zero water marks and have not had to clean them once. I’ve had people go up to them and touch to make sure there is really glass because they are that clear. We’ve also noticed that our house stays cooler with the windows down. They were installed 6 months ago and are truly stunning. We had a small accident with one of our sliding doors and I called Jorge on New Year’s Eve and he immediately replied and found a way to fix the problem. Truly outstanding customer service! We shopped around and the quality of these windows and the exceptional service was unmatched. I don’t understand the negative reviews because our experience was nothing but positive. Give them a try; you will not be sorry!

betty carson

only company to use on Oahu. I contacted Diamond Head Windows and had one of their reps come out and give me a quote. they were professional, and had very good pricing. I ordered custom windows for my home. I just had my installation finished by one of their installers David, he and his crew did an extremely good job. They were very nice, they used drop clothes around my home, they cleaned up after each window was finished. I am so happy with my new windows. I can already tell a difference in the sound, I can't hear the street sounds any more, and my home is not as hot. such a professional company. I highly recommend them. Thank you Diamond head Windows

Katherine Andre

I was extremely impressed with the response that I received from Diamond Head Windows & Doors. Their office manager was very professional; Bruce, the person who scheduled the appointment was prompt in returning my call; and John Rice, the technician, was fantastic. He was prompt, courteous, and very knowledgeable about his products. Truly, this is a company that operates both professionally and with aloha. Thank you so much!

Ben

Mark was great at explaining/recommending windows and sliding glass doors for our home. He was incredibly thorough, and was able to work with our budget. The "double" lifetime warranty is fantastic, and no other company offers that. We had quotes from several different companies (most of which were cheaper), but I didn't feel great about other companies product quality, craftsmanship, or customer service. Mark even invited me to come to the store and meet his team, because he knew my investment was not only in the doors and windows, but also in his team to install and take care of any current/future needs. They also offer 0% financing, however, we paid for our project in full. My experience so far with Mark and his team have exceeded my expectations. I will definitely be utilizing their products/services for my future project to install a new entry door, and door to my garage. I urge anyone looking for new doors and windows to look in to this company, meet their outstanding team, and carefully compare their products/services to competitors. You will see that your investment will go much further with this company.

Lori & Michael Chelberg

The Amerimax windows are great and the staff is very helpful and responsive. We broke one of our new windows during construction and a new window was ordered and promptly installed, their serviced tech, Mr Rice was great and very knowledgeable. He took the time to look at all my windows to make sure they were working correctly.

Gloria Adams

John Rice came out to repair the screen on a sliding patio door and a window screen last week. He was on time, professional, courteous, and did a great job. Plus repairs are done at no charge. Great Customer service is hard to come by these days. John represented Diamond Head Windows very well. Thank you .

A Mills

John Rice repaired the lock on a glass sliding door. Even though I know that Diamond Head Windows and Doors installed the door, they didn't have any record that they did. With that said, John went ahead and repaired the lock free of charge. He was professional, courteous, efficient and did a great job. Excellent customer service! I will definitely go back to Diamond Head Windows and Doors.

L. Lee

The entire crew of Diamond Windows is made up of exceptional workers using exceptional products. They absolutely stand behind their guarantee; John Rice just came by to check on a locking mechanism. He was professional and prompt. His visit exemplified this company’s trustworthiness.

Tomoko Tsukamoto Foster

Mark was great when he came to our townhome in Mililani to present His product and give us a quote. Yesterday installers Isaiah and Pomai were just outstanding in every way. They were friendly, professional and expedient and I’m super satisfied switching out our old jalousie windows to sliders and awnings. Measurements must have been exact, cause they fit like a glove and look great! Highly recommend this company!

Mark Hildebrant

High quality from the initial visit through installation and followup. Mark Mckinstry spent a lot of time over two visits explaining the various products and options for my home and refining the estimate and product list several times until it met our needs. The estimate was very detailed as far as the product list and installation so I knew exactly what I was paying for. Their estimate was lower than the other two companies I interviewed for comparable high end windows. The windows and doors were high quality as advertised. The installers showed up on time, were friendly, efficient and did an excellent job. I had some minor issues with a couple of the screens, one of them self-inflicted, and the company took care of them in a timely manner. I am very happy with my purchase from Diamond Head Windows.

Wade Cambern

The company was very prompt about sending technician John Rice out to resolve some minor issues with the original installation from last week. John fixed everything to our satisfaction. The house is cooler and more quiet. Chelsea, the office manager, was also very helpful and efficient.

Grace O'Hara

We cant be more pleased with everyone at Diamond Head Windows and Doors. We had several estimates but no other company spent the time helping us resolve our issues. Todd McKinstry , the owner, was the most knowledgeable person we interviewed. Now that the job is complete, we are amazed at how smooth the process went. We love our windows. My husband and I highly recommend them.

bob cline

Diamond Head Windows is an A1 business with a great product and top notch people. My first impression was from Chelsea at the show room. She showed us the windows and gave an explanation how the windows worked. Her knowledge and friendliness was a big step in selling us on Diamond Head.Our salesman, Byron, put us at ease and convinced us that we were getting our money's worth. Dave who performed the final measurement and Bruce who scheduled us were so positive and friendly that again we felt at ease dealing with them. The actual installers, Jacob and Keliii were the kind of guys you would want in your home doing an installation. Friendly, patient, and skilled at their job they transformed our old jalousie windowed townhouse into a bright and modern home. They answered all our questions, and demonstrated how the windows worked so that we non-window people could understand.Your company will be in good hands with these young, skilled and personable workers. Our last contact was with John, a wise and skilled veteran. He answered a few questions that we forgot to ask the boys and made some final adjustments. Did everything go perfect? No, few projects probably do. But the problems were always addressed with a reassuring, we'll take care of it. And they did. Jeorge Espinosa had a great organization, great products and above and beyond people. For all the local people I'll tell you that Diamond Head Windows is the Lex Brodie 's of windows. To all of you, "Thank you very much!"

Thomas Pattison

These guys are on top of it! I have tried many window suppliers in the past but always have experienced some issue during the process. Want to thank Todd and team for making the window and door installation process seamless. If you're looking for a expert window supplier here in Hawaii give the team at Diamond Head Windows and Doors a call!

Joy O

This review is for John Rice, the technician who replaced our screens and brought our window opener (when the installers forgot it). He is very nice, courteous and professional! Also very quick and does great work. Thank you John!

MRRA HAWAII

I wish to complement the employee 'John Wright' for an excellent job in installing replacement screens in my home. He did a real professional job in cleaning out the salt residue and using a chemical to reduce salt buildup again. He was friendly and knowledable. I really appreciate this kind of service and employee. Great job and Thanks.

Shannon Paul

The team at Diamond Head is excellent. They have been great communicators and the management team does a great job looking after their employees. Employees seem to really care for their customers.

Michael Tice

Love the Amerimax windows! Well made with a very clean look both inside and out. Reduced noise and temperature with dual pane glass and UV protection. Installation was quick, clean and professional. Would buy more if we had more windows!

Stanley Nagao

Technician Rice came on time. He was very friendly, courteous and professional. He did a great repair job in no time flat.

Brennan Leong

Diamond Head Windows did a great job on my home!

Kathleen Callahan

Did some shopping around and these guys had the best price but more importantly were very responsive which can be hard to find out here. They sent out a sales rep name Mark the next day and he showed me a bunch of different samples that matched my vision. After we decided on the window style I wanted they were able to get the windows installed in jiffy ! Thanks again guys !

Michael Ishii

John Rice came to redo window screens under the lifetime warranty. Showed up on time redid screens in a timely manner. He was very professional about his work. Even took all the rubbish with him. Thank you John!

emiahna

John Rice went out of his way to repair my sliding screen doors on my patio. He replaced the screens, cleaned and oiled the rails, repaired the wheel. Very fast, timely and professional.

John Tafaovale

I would like to thank John Rice on his excellent customer service and going above and beyond in my service request. He not only fixed my problem. He also explained and educated me in what to do and not to do. What a great a customer service guarantee. I would highly recommend his service. Thank you and Aloha 🤙 …

Wm McFeeeley

Called Diamond Head Windows and Doors to have 3 windows replaced, but was informed that a minimum of 6 windows must be replaced in order to move forward with placing a order to replace windows.

Roxanne R

i would like to acknowledge the staff at Diamond Head Windows for such a beautiful job on my house, i did the entire house, and i couldn't be happier with my decision, which i changed several times, and thanks to the patience of all involved, got the perfect result.. everyone comments (including the local mail lady.. ) and the installation was less than the time expected.. wonderful wonderful product and a pleasure to work with these guys.. thanks so much to Joe and Jorge..., and everyone... love it.. the neighborhood shines.. !!