Reviews of Pella Windows & Doors of Albuquerque. (Window Installation Service) in Albuquerque (New Mexico).

Pella Windows & Doors of Albuquerque

120 Reviews

83 Comments

Window installation service

Window installation service

3901 Singer Blvd NE Suite A, Albuquerque, NM 87109, United States

Description

Information of Pella Windows & Doors of Albuquerque, Window installation service in Albuquerque (New Mexico)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Pella Windows & Doors of Albuquerque

Reviews of Pella Windows & Doors of Albuquerque

Gina Fisher

I am editing my initial review. After my first review I was immediately contacted by Pella and a technician was at my house within the week to make necessary repairs to the sliding door. This technician was on top of his game and knew his stuff. He replaced the hidden screen door latch with the "right" part and the door finally closed correctly for the first time since we had it installed. He also replaced other parts that were warping. Then a little over a week ago our 90 lb dog ran through the screen door!!! The screen actually held but the part that was replaced flew across the room, broken. I contacted Pella via their website and received a very quick response from Hannah the service coordinator, and was scheduled for a repair technician to come out, but it was going to cost $95 service fee. I asked if the part could simply be ordered and sent to me. A few back a forth emails and voila the part arrived in the mail within a few days. Easy install....screen working again. Very pleased and pleasantly surprised with my experience this time around. Customer service really does make all the difference. Thank you Hannah!!! PREVIOUS REVIEW We purchased a double sliding glass door and window about 3 years ago to the tune of $15,000. We weren't impressed with the installation and service then, less impressed now. The interior frame is warping and I have called 2x and left messages for service as well as requesting service online through Pella website. Not the first return call or email response. I could drive down to the store and raise Cain, but to what avail? This is the same kind of service and attitude we got 3 years ago with purchase and installation. It's "we'll get to you when we get to you" or NOT. Oh and by the way, our double sliding glass door locks and hidden screen have never worked right, but after 3 attempts to have their "technicians" fix it over not less then 4 months time (all 3 years ago), we gave up. Wish we had gone with Anderson from the beginning. SAVE YOUR MONEY, DON'T DO THIS PELLA DEALER!!!

Jacob

Pella has top quality windows and doors and expert installation by Sean crisman and Crew definitely exceed all expectations

Weasel 3

Bought Pella windows for our custom home 22 yrs ago. I’ve recently had to replace the hardware on sliding patio screen doors. Not only did they have the replacement part but provide it at no cost! Amazing in these times to have mfg stand behind product. There technical staff was very helpful.

Sarah Whitely (SarahSommelier)

We recently purchased a home in Bernalillo which features Pella doors and windows, which was actually part of our decision to buy the house. They are the most beautiful doors and windows I have ever seen. After about a month we found the doors not sliding properly, getting less so every day. I called Pella Doors Albuquerque and asked Contessa in Customer Service if they had provided the doors and after a search found the builder had in fact purchased through them. As they are very busy, I was told it would be mid-March (today is February 21) before a tech could come out ($95 fee). Contessa gave me the option of reaching out to a sub-contractor to see if they could come out sooner. After about 1/2 hour Contessa called me back that they had a cancelation and they would come next Tuesday. Very pleased with their protocol and Contessa is excellent at her job. Looking forward to meeting their tech next week; will follow-up on our experience with another review.

matt digregory

Please update Google! You still show Saturday hours. I've been trying to call during the week and couldn't get through due to some sort of phone problem. Your phone on a Saturday went straight to voicemail. I ended up making my second trip on a Saturday because Google shows you're open only to find you closed!

Bobby Egan

This is about as smooth of a process as we could have ever imagined. Daniel was our customer service rep, he is amazing. When you buy this quality of a product you expect the best from the company. Not many do that anymore, but these guys are truly the exception!

Randy Quimby

Pella and Dan Ervin demonstrated exceptional customer service and assistance in processing a warranty action on a cracked Pella window.. It’s great working with a company that has a superb warranty and a team that follows up. We recommend Pella👍👍👍. …

Becky O'Connor

We've been very satisfied with the work done by Pella. Their technician Michael is great. We would definitely recommend Pella service.

Randy Powell

We bought the Pella Designer Series doors and windows 23 years ago so we were pleased that they had parts for our repair needs. Awesome.

Jeff & Amy McCue

The crew of Sean, Ray, Jason, Donald, and Kelly just finished an amazing install at our home. In total, we had (17) high-quality windows installed efficiently, professionally, and head of schedule. The entire crew was courteous and hard-working. They were responsive to my questions and overall great communicators. I have already recommended Pella to friends and family. Highly recommend these windows and I would recommend this crew for sure!

Jordon Woods

Wanted to compliment the recent installation and service that Sean provided. His work was timely and showed the level of craftsmanship I’ve come to expect from Pella Windows. Thank you for a great experience.

Cole Valancius

Sean Crisman and his team from S.T. 2K Construction and Home Services did the install on my Pella Impervia fiberglass windows. The team did an amazing job. They were way faster than I had planned (we figured about 5 days, they were done in 3); they were very clean and cleaned up after themselves, leaving the space cleaner than when they arrived; and they were great about answering questions and hitting rooms in an order that disrupted us (and our dogs) as little as possible. I would definitely recommend Pella windows, and definitely recommend Sean and his team.

James Ford

John and crew arrived on-time and immediately began working. They worked from 8:30 till 3:30 with no breaks and were polite & professional. The end result is all new Impervia windows that add $$ to the value of the residence & control heating/AC costs. Absolutely the best!

Kaitlin Lutz

We have high quality Pella windows on the home we purchased 5 years ago and recently I needed a replacement screen for one of the windows. I was easily put in touch with Dan Ervin when initially calling Pella, and he promptly addressed my issue and we efficiently communicated through email to order a replacement screen for the window. The screen came in and ended up being slightly too large, Dan showed exemplary customer service helping me get the correct size of screen ordered. I was pleasantly surprised with the service and have been grateful for Dan's help at Pella Albuquerque!

Elizabeth Edgren

Sean, Ray and crew were terrific! They were prompt each of the five days they worked at our house, were careful with our beautiful new windows, were thorough and attentive in the finishing touches, cleaned up after themselves each day, were cheerful and polite. A pleasure to have around. Our new windows are beautiful, enhancing our view, and sealing out wind and weather, opening and locking smoothly. The InView screens are amazing, too; we hardly notice them.

Sanford Oelberg

I was a returning customer to Pella Windows and Doors of Albuquerque after being extremely pleased with our installations of windows and doors five years ago. Our most recent experience was just as positive. Our sales representative was knowledgeable and responded quickly to our inquiries. The installation team did a great job in some difficult access situations and were courteous and respectful of our property. And the Pella windows, of course, look great inside and outside , and are of the highest quality.

Sheril Budagher

We used Pella for the first time back in 2000. Fast forward to 2019, noticed a bit of crazing on the windows. Call their service company, they came out assessed a low E failure. To my surprise, they replaced all the windows and doors free of charge. Every aspect of my experience, starting with Lisa Cash in sales to TJ who replaced all the windows. Absolute professionalism from everybody within the organization. We have used them on three other projects since then, but my confidence in my window choices has never been higher.

Victoria Aaron

Sadly, I think most people who are extremely happy with a job are the ones who don't comment. WE WERE EXTREMELY HAPPY with our Pella windows and sliding door. They are Gorgeous and made our home look like a dream! But mostly, I have to praise the installers led by Sean Crisman. If you want the best service you've ever had, ask for Sean! Not only did he talk in depth with us before the installation to hear the exacts of what we wanted, he was also open every day during the installation to anything that we didn't think was perfect, and he made it perfect for us in every way. (I never did receive a survey after the installation, must have gone to junk mail ... this should be fixed, perhaps send one by snail mail as well.) We received an excellent sales pitch that was no pitch at all, just an easy discussion with Ted -- the way we like it, no pressure! The company kept us informed all the way to the end of the job. We Absolutely can't be happier! And the windows and sliding door are all that we hoped they would be with a beautiful green tint, silencing most all road noise, and conserving energy as well as no more drafts!

Raegan Johnson

We’ve had Pella install different windows/doors in our house three times in the past 4 years. All three times have been excellent experiences. Sean and his crew were awesome - great communication, quick, and conscientious. Highly recommended.

Joey Troy

We decided to move with Pella and glad we did!! From our sales rep Logan to the project manager Antionete, to the installer team run by Shawn we couldn't be happier! It is absolutely amazing not only how quick but the quality of workmanship completed. Our house looks amazing and to top it off all our rooms are now the same temperate through out. Before installing the Pella windows we had 7-10 degree difference from one side of the house to the other. To say we are pleased is simply an understatement!!! Thank you Pella, and thank you to the Pella team in Albuquerque!!!!

Meg Heinz

We replaced our living room windows after a fire with the help of Anthony Padilla and were so impressed with Pella quality and service that we replaced all of the rest of the windows in the house. Anthony came to our house several times and was always easy to contact about our many questions. He had great suggestions to make the windows enhance the look of the house and we couldn't be happier with them. We highly recommend Anthony and Pella!

Christine DeGalan

Sean Crisman and his team installed a french door in our master bedroom and a sliding glass door in our living room yesterday. We are extremely pleased with the products and their workmanship. We received several reminders of time and date of installation; they arrived on time (even 10 minutes early), and completed the job in just over four hours. They were very careful to cover the floor and furniture with drop cloths and cleaned up afterwards. We highly recommend this team and Pella Windows & Doors of Albuquerque.

Laura N. Rovero

Pella Albuquerque offered a great experience when buying windows for my historic house renovation. They matched the Lowe's hardware store price and got the windows built in a fraction of the time it takes Lowes orders. Very high quality and excellent customer service. James was very helpful and accommodating for a small project with a high maintenance owner (me!) and provided all of the options requested. The wood windows are beautiful and a good historic match for my 1912 house. The warehouse and showroom staff was polite, courteous, and loaded the windows into my truck with care. I look forward to doing business with them again.

Matt Makofske

We had a large project converting two windows and a single swinging door into a 12 foot double sliding door. It involved adding a new header, electrical, stucco, and a lot more. The Pella team did a great job helping us pick out the right door for our space, navigating financing, and doing all of the scheduling. And our install was done by ST2K Construction (Shawn, Ray, and team) -- they did fantastic! They called called and came by a few times before work began to make sure they had everything they needed and all of our questions were answered. When work began their team arrived early, put up plastic so the dust didn't blow across our house, did diligent work throughout the day, and stayed late to make sure the space was secure and clean over night (it was a 3 day job). When the left, the door, walls / stucco, electrical, and space was clean, crisp, and just what we wanted. Would recommend Pella and ST2K anytime!

Karol Walkington

0n 4/15/20, I valued Service. Eric Martinez, Service Technician arrived on time at our home, listened carefully about my concerns and then used his experience to solve my problem thereby saving me a costly repair bill. Eric also took the time to check each of my Pella doors and made adjustments if needed. Thank you Eric.

Arthur Bazan

I purchased two Pella Series 350 Sliding Glass doors for my home. These replace two 60 year old windows. Mr. Gifford helped me with the selection. Mr. Muller, recommended by Pella performed the installation. The doors were delivered and install by Mr. Muller on the date agreed upon. As an old craftsman, I'm picky. The installation was performed impeccably. The workmen hung plastic to keep dust out of the rest of the house and cleaned up the site after the work was completed. I'm extremely pleased with the new doors. They add a modern look and feel to the rooms with blinds between the double pane glass. They block out heat & noise.

A F

Spoke with Dan, in the service/parts department, about broken rollers on my Pella Thermaster sliding door screen. He took care of my problem right away! Dan's the man!

ultra runr

Very pleased with Pella replacement windows, doors and between the glass shades. The quality of the products is excellent and the Pella installers from the Albuquerque branch are always on-time, courteous and tidy - today, TJ did a couple of repairs under warranty (no charge for parts): good to see a company standing behind their products and being responsive like this. All aspects of interactions with the *Albuquerque* branch on Singer have been excellent: estimating, pricing, scheduling, and installation. Glad we chose to work with Pella in Albuquerque and would definitely recommend this business.

Steve and Jean LaHue

I had many technical, detailed sizing, and installation questions about bay windows. Ted Castillo spent a lot of time answering my questions and helping me. He made sure I had all of my questions answered and I never felt like he was trying to rush me out the door. I might add that in our discussion he learned the location for this window was in Colorado which is out of his territory. Yet he still spent the time addressing my questions and offering suggestions. Great service, beautiful showroom, great product.

Ryan Chavez

The team was extremely helpful and responsive. They listened to our concerns and addressed our needs. Thank you Daniel for your great customer service!

Jim Shaklee

From the initial inspection visit (by "TJ"), through the ordering process (by Condessa) (2 warranty replacement windows, 2 sets of rollers for sliding glass doors and a replacement screen door movement part) and the final installation/adjustment step "TJ" the process was professional and friendly. I give Pella Windows and Doors of Albuquerque the highest possible rating and recommend them without hesitation. If/when I need more windows or sliding doors I will contact them without hesitation. Note, we live in Santa Fe but Pella Windows and Doors of Albuquerque made the whole process smooth and painless.

Crystal Franco

Unfortunately people walking thru my screen door at house parties had become common place at our home. I have Pella on speed-dial (e-mail) and they are very responsive. It can be difficult to find part numbers, but they will talk you thru it. Daniel Ervin has been especially helpful the last couple of orders. I told him my husband was VERY experienced at putting the door back on the track between dogs and guests walking thru ours. They let us pick the door up rather than have it delivered and installed as long as we took responsibility for any damage upon installation; completely understandable and reasonable. Thank you!!

Allen Lyon

Needed a upper roller assembly and latch for a sliding screen door. These items were at no charge to me and was most impressed by his help.

Jennifer Peterson

I can’t say enough about the fantastic service I continually receive from Pella of Albuquerque. I’ve dealt with Contessa (multiple times) and two different service technicians over the past year. Each and every time I am pleasantly surprised with their positive and professional service. That is what compelled me to write this review. They always arrive when they say they will and come prepared. Their communication is top notch and always follow through until the job complete. Contessa always speaks with a smile in her voice and really seems to enjoy her work. Pella management, you should feel proud to know that your employees are giving Pella a great name.

Andy S

Have high praise for the service and administrative departments. We are very happy with the windows and would recommend Pella Windows. They have satisfactory addressed any concerns we had. The technician was professional and courteous. The replacement parts were free of charge. THANK YOU PELLA.

Roger A. Gloddy

I was there this morning searching out a part for a couple of patio doors for an older friend. I was so impressed by the kindness shown to me and the expert advice. The parts I needed were no charge. My friends are thinking of replacing a few windows. I will recommend they go to the Pella store on Singer in Albuquerque.

Carol Parker

Sean from S.T. 2K Construction Home Services and Ray were excellent to work with. My new Pella doors and window look great and I appreciate the care they took with the work.

Richard Davis

OUTSTANDING SERVICE from GREAT TECHNICIANS !!! TYLER really helped us out with tired windows & doors from 1999. He knows the old Pella models, works very quickly but carefully, is a pleasure to have on the job site, and always keeps his appointments! When the job required two people, he brought along another good guy, TJ. These guys won't disappoint you. I just hope the owner does whatever it takes to keep them happy and on the payroll -- it would be to everyone's benefit - the customers, Tyler & TJ, and Pella !!

Lawrence Gray

Have a 25 year old Pella Patio Door and needed a part. Tyler the technician researched, found the part and had it sent to me fed ex at no charge. WOW I didn't know good customer service existed any more yet alone amazing customer service. Way to go Pella and Tyler.

Bill Young

Last night, one of our Pella sliders suddenly wouldn't lock and we were leaving town in two days. Contessa of Pella called at 8 am this morning and arranged for Eric of Pella to fix the slider. He arrived about 8:30 am and had our door fixed in a few minutes. We appreciate Pella SERVICE!

Gilbert R

My family and I worked with James G. to get windows installed in a cabin we've been remodeling. Excellent, professional service; couldn't ask for better. He went above and beyond taking care of our questions and issues.

Brent Taft

Michael was prompt and quite helpful during the service call. I would recommend Pella service.

Bob Avery

Replaced a window part with no hassle. Very good service. Easy to deal with. Good communication.

John C

Called to see about purchasing replacement between the glass shades for my 12 year old windows. Talked with Dan. Pleasantly surprised when he offered to do so under warranty. Great service!

david d

Dan continues to provide quality service throughout the life of my professionally installed French doors. Excellent service after the sale. Satisfied customer since 2006.

Arthur Spaltenstein

They had the replacement parts I needed. Fast friendly service. I recommend this store!

J M

The gentleman that came out to repair the door was great and did an excellent job. The young woman, who answers the phone and schedules, was the definition of snotty. I don't need attitude from a child, I almost told her nevermind but they were my only choice.

Trisha Sanchez

Pella honored our warranty and took care of repairing a broken window at no additional cost to us. I was very happy with the outcome.

Diane Sandoval

the tech michael baca was prompt and courteous, would recommend pella

Alden Gilligan

I would highly recommend Pella service department. They are super responsive and easy to work with!

Lorraine Gullett

The Pella service department(Dan and staff) are friendly, thorough and timely when it comes to even the little issues, like replacement screens. Thank you for your professionalism!

Chris Kemper

Great service today by the replacement window crew installing 6 windows and repairing the sliding screen in the door. Quick, thorough, and fine installation. Kudos!!

Danny Davis

A special thank you to the Pella crew, TJ and Pablo, and the coordinator of the work and materials, Contessa. The work was done quickly and professionally. I want to also thank Daniel for his assistance.

Onoj Nruobliw

I love my windows, but they are getting old. I needed some parts and service.Dan in the service department went above and beyond helping me out. This is how a company should be run.

Bill Waters

We're delighted with the quality of the four windows we bought with the guidance of James Gifford. He helped us choose what we needed to replace windows on our hundred-year-old adobe!

Carl Threatt

Excellent service. Tech Eli Foreman was awesome. I would recommend to anyone.

Buddy Budweiser

Dan and Karla were awesome! Excellent service! I was in and out in about 5 minutes and couldn't have felt better knowing I was dealing with true professionals. Thanks! Frank

Michael O'Farrell

Eli Foreman is a great technician. Prompt and thoroughly professional

Gil Vigil

I would recommend the service department. Great customer service and responded to my concern quickly. Thank you.

Jim Bown

No sales staff available at 3:30 on a Friday. Limited displays due to a reset & delivery issues.

David Erickson

HAD A WONDEFUL EXPERIENCE WITH PELLA SERVICE ,,MICHEAL BACA REPLACED SOME GLASS AND HE WAS EXCELLENT..WOULD HIGHLY RECOMEND PELLA .....

Carol Estrada

Sean and crew were awesome! Very attentive to our concerns and professional throughout entire installation.!

Kenneth Ross

Nick and Xavier did a great job installing 2 BR windows. They were very professional.

Andrew Funk

I have received outstanding service from Tim and Dan even though I live in Colorado. Would definitely recommend them.

Richard Wartick

Sean and his crew were always on time, and very professional.

Paul Eby

So pleased that the Pella people were able to help us with a Pella screen door and window opener we were having trouble with this month.

Ilene Colina

Customer Service was great. One call and my problem was solved within 5 minutes.

Winton L. Smith, Jr.

Many clients like this brand, we work with most any company to get our clients what they want.

Chris Cordes

Nice show room. Went there to get a part, service was fine.

Erwin Hellman

They give rollers away for warranty service on their sliders.

Michael Schenker

Excellent customer service...from Karla to Dan to Pablo ....great product and great company

Derek. A. T.

Best Windows..doors..service ..install..people...A+++ A company that will be here tomorrow and beyond...

David Zagar

I couldn't have ask for better service and at a more than reasonable price.

Alma A

Highly recommend Pella Service

Joseph Vigil

Great food... A Santa Fe Favorite!

Marjorie B

The service department was very responsive.

Natalie P

great company!!

Margaret's Torres

Quick call back, very professional

Doug Buchanan

Dan in customer service was very helpful!

susan leviton

Top shelf all the way.

Mario Acuna

Ok

Tish Petropoulos

Great company!!!

Steve Sanchez

Great service!

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