Reviews of Kanawha Valley Veterinary Emergency Hospital (Animal Emergency Clinic). (Veterinarian) in Charleston (West Virginia).

Kanawha Valley Veterinary Emergency Hospital (Animal Emergency Clinic)

475 Reviews

224 Comments

Veterinarian

Veterinarian

5304 MacCorkle Ave SW, Charleston, WV 25309, United States

Description

Information of Kanawha Valley Veterinary Emergency Hospital (Animal Emergency Clinic), Veterinarian in Charleston (West Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Kanawha Valley Veterinary Emergency Hospital (Animal Emergency Clinic)

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Reviews of Kanawha Valley Veterinary Emergency Hospital (Animal Emergency Clinic)

Danielle Monk

I AM SO THANKFUL for their amazing staff and wonderful care. We came home to a very ill cat and rushed him to KVVE. They took him immediately and began care before I could even sign in. They saved his life! He has spent two nights there already and the care he has been given is THE BEST!

Taylor Montgomery

I brought my dog Alamo here, when he got something stuck in his mouth. The staff was absolutely amazing. Thankyou soooo much for helping my old man. ❤️❤️

Carolyn Linkenauger Campbell

I want to thank all the Dr.s and staff that took care of my miniature schnauzer “Koko”. She had been viciously attacked by a much bigger dog. She had a very large laceration that required immediate surgery. The Dr.s and Staff were excellent in the care that was given to Koko. They were excellent in their communication with me concerning Koko’s condition and care. I returned there to have the stitches removed and will be taking her back to have the staples removed. It has been 2weeks since Koko’s surgery and I am so happy to say that my Koko is doing great! THANKS TO. ALL THAT CARED FOR MY BABY GIRL

Tara Dotson

The staff here cares about the animals so much They give you so much information and dont rush you they give you time to make decisions they are wonderful I'm grateful for I believe her name was Paige (short blonde hair) vet tech she stood in the room with me when we had to let Roxy my mini dachshund go she has the biggest heart and cared so much and she took time to answer questions and to be there with me and my husband and Roxy I'm forever grateful for her I could be wrong about her name because it was a very emotional day and night but she was absolutely wonderful and her kind words ment everything to us especially that night when it felt like our world was crashing down Thank you to all the staff on 1-2-23 Monday night Roxy was treated with so much respect

Abbey Vaughn

Love these vets and vet techs!! They have done an amazing job taking car of my lab Griffin. Did a beautiful job with his amputation as well. Affordable and reliable. Very fast as well. Thank y'all so much for keeping my fur baby safe ❤️

Gacha_trash UwU

I brought my dog in this morning they were super kind to him and they tried to make him as comfortable and happy as he could have been until the end, we did what was best for cosmic and I know that. At least he's at peace and I'm glade that I bought him here. They were very caring and understanding, I may come work with them this summer honestly.

Susan Bowling

This veterinary hospital has the most kind, caring and compassionate people! In our time of complete despair with our 95 pound German shepherd mix they were the calm we needed. They took such good care of him and of us. We couldn’t have asked for a better experience. Thank you, from the bottom of our hearts!❤️

Cinda Sawyer

So thankful they were available when our older dog Zoey took a final turn to the rainbow Bridge. They were very kind and attentive and empathetic. Especially in our unique situation since we are truck drivers and this happened en route in the middle of the night. We miss her so much but very thankful for her final care that she received. Thank you!

Jay Bowlick

Stay calm. Breathe. You might be in a pet crisis. You might hear people crying, but keep breathing. Everyone there will be super nice and help. My visit was very hard emotionally, and I made some mistakes on the paperwork. I couldn't concentrate. A person helped me and told me it was fine. They made a paw print out of clay for me. I have a plaque coming and I'm going to put it with a couple other keepsakes. But, if there was a 6th star I would click it. Forever grateful and I wish I had visited under better circumstances. 🌟

Rhonda “Rozzy” Patterson

The veterinarian was AWESOME! She was compassionate and caring and thoroughly explained to us regarding our shiloh kitty's condition and I'd highly recommend and rate her as top of the line...first class...A+! Thank you again Dr. AWESOME...YOU ROCK;)!!

Courtney Gordon

As someone who’s been on both ends of the ER (previous employee) I know everyone is putting their heart and souls into the patients. My family dog recently had to stay there after having a major surgery Dr Slack and Miranda took such good care of our sweet baby. I will always be thankful to know that there is such a caring team for when everything with my fur babies seems to be falling apart.

Ebony Hairston

Chico is doing much better he started feeding on his own this morning.... thank you so much

Shawn Moore

Fast, Friendly, Professional, and Affordable. Literally the only place open from Ironton, to Charleston, trust me I looked. They had my fur baby in and out in under 2 hours. The check-in was quick, the workers were polite and professional, and they handled my animal like a pro. Thank you Kanwaha Valley Vet Clinic. Sincerely a happy customer!!

David Birley

Sammy who was very loud and unhappy was treated like a gentleman. When behaviors were not normal and breathing was compromised, Dr Dean and staff were attentative to Sammy and us. Accessed the situation and made recommendations. Thank you for all you do. 💕 …

Brenda Mickle McMahon

Due to co-vid it's still pet only inside. They very prompt on getting your paperwork out to your vehicle so that they get your pet inside as quick as possible. I was well pleased how I received several calls to get as much information on what emergency illness that was occurring with my pet prior to bringing her in. On financial obligation they will call once they have decided on medical diagnosis and what course action to take to let you know the cost before going forward. Although it's our furbabies if you're like me most people don't think to put extra money aside for pet emergency. It had been over 12 years since I had to take a pet. Even though it's 40 miles from home I'm very grateful they're still operating.

Chrissy Chafin

I didn't realize how busy that place is, but the vet and her staff were very professional, helpful, and kind. She got my Ozzy fixed right up and even commented what a beautiful, sweet cat he is. I'd do anything for my furbabies so if we ever have another emergency I'd definitely take mine there again. Prices are fair too.

Karla Ledsome

The emergency clinic in South Charleston are angels in disguise...they are very compassionate when it comes to having to euthanasia of your beloved pet, they also explain every step until the end. Granted its one of the hardest thing to do but they make it alot easier to accept. Thank you to the vets and staff for understanding my pain and the love I have for my pet

Kelli Samson

I can not express in words how wonderful and supportive the staff and Dr was when we had to say goodbye to our sweet Angus. I had not had to go through this experience before and they made it more bearable. It is evident they are doing what the Lord called them to do.

Katarina Yates

My dog is my everything. It was really busy when we got here and we had to drive an hour and half to get here but we didn't have to wait as long as they quoted us. The nurses are super nice and the doctor is amazing and patient. I'm so thankful for this place!

Robin Eskins

They are always professional, kind, and caring I'm seen promptly and never feel like they're too busy, or as if they're "doing me a favor" All businesses could take a lesson from them

sweetpea ramsey

I brung my little girl in on sept 6, 2021. I want to thank them for helping my baby. Because of them. She is alive and doing good they were so nice they kept me up to date on what was going on and what they were planning on doing. I’m so thankful for them that night. They got deceased puppy out of her. She is home now doing great along with her other puppy. So thank you from the bottom of my heart ❤️ They got her in as soon as we pulled up. They were very quick

Ellen Taylor

I have nothing but great things to say about this emergency hospital! Our epileptic aussie started having cluster seizures that we could not control on a Saturday. We brought him in and they took him back right away. They were gentle with our little guy and kept us very well updated with the treatment plan. He was kept overnight and we were encouraged to call at any time day or night to check on our pup. The vet we had was fantastic. I wish we could keep them as our primary veterinarian!

Cindy Williams

They were very sympathetic. Let us have as much time as we needed with our pet who passed away.

John Blankenship

Great people taking care of your pets after hours. Couldn’t have asked for a better experience under the circumstances

kala bonecutter

Every time I've went they are always packed the wait is four hours or more. They need to open up another facility. I have to wait in my car with my dog because she doesn't get along with other animals and she's a whiner so you know how much fun that is. The bill is not cheap.The staff are really nice I just think they need some more help or another facility because they are the only 24 hour service.

Jessica Harris

The staff at KVVEH in conjunction with our vet Valley West Animal Hospital saved our puppy! We are so thankful for their teamwork and quick thinking, and overall their kindness during this time. Excellent!

watchmebcs

The veterinarians and staff were so wonderful with my 12 1/2 year old border collie Swift. They were so caring and helpful and so considerate of my dog and my family. I can't thank them enough for their wonderful care of our girl. They were always available to answer questions.

Gwendolyn Secorsky

Friendly and kind-hearted staff. Very clean facility. Thank you for helping Punkie. He is already showing improvement.

Danielle Baisden

I took my dog here. Not only did they provide good services but also my car battery had died and two AMAZING employees jumpstarted it for me so I could get home. Wish I could give them 10 stars!

Cindy Keely

Excellent and timely service for my pet dog. The staff was courteous and friendly. I highly recommend this location.

Mollie Derrick Stewart

Dr. McCall literally saved the life of my French Bulldog puppy Piper when she had an anaphylactic reaction of unknown cause. The staff was very kind, keeping me updated while Piper was being treated. I've been to this clinic a few times over the years and my pets always received top notch care and the veterinarians were always respectful and kind.

Kayla Hickman

So thankful for everyone here! Not only were they the only place open during Christmas weekend to take care of my puppy that was attacked but they also did amazing despite the fact they were packed! The wait was long which is expected when it’s the only place open but they did not disappoint! They loved on my little guy and stitched him up nicely. Thankful for these people that care enough to love on my fur baby when they could have easily just stayed home! One vet even came in to help on a day off because they were so busy. They kept apologizing for the long wait but I am so thankful they were there to help my baby. 5 STARS!!

Samantha Heddleson

Took our baby in after he lost feeling in his hind end and couldn't walk... drove almost 2 hours to get there.... waited about 5 hours before they took him in. But seen there was more urgent dogs that needed to go first. The vet was sooo incredibly kind. Was thankful a place like this was open with it being the 3rd/4th of July. Would've given 5 stars but the woman who was bringing the paperwork in and out was incredibly rude and had a nasty attitude right from the Start. My boy is back home and doing well now! So that's what really matters!

Kate Long

This Emergency Hospital was a godsend. The two doctors I dealt with were so helpful, well-informed and kind. My dog was very sick, and they definitely helped save her. I am grateful this hospital is in my community.

M S

We’ve thankfully only had to visit once in many years of pet ownership, but they took good care of our dog, treated us kindly and promptly, and gave specific home care instructions at discharge. It was certainly more expensive than a routine vet visit, but that’s to be expected. This was a nighttime emergency, not a routine visit. I didn’t feel that the cost was excessive or unfair. I’m glad to have this facility around, but I hope we don’t need it again.

Rachel Curry

They were great with my dog, it was critically ill. Fine now.

Trena Dingess

Staff was very nice. The Dr was attentive to my dogs needs and very informative. Thank you guys!!!

Brandon Hazlett

They Did Awesome with my Big boy Kenai, he felt right at home with the Staff there ! This will be my go to Vet ! Kenai has Lyme's disease, and they diagnosed him, ran blood test and got the medicine for him to get better all within under 45 mins at an affordable rate ! 5 Stars !!!!!

Seana Hatfield

My 15 year old baby’s trachea collapsed, they acted fast and I get to hold onto her for another day. So very thankful for this vet and team!!

Carleton Wood

They deal with serious pet cases first, before more mundane clients. You have to understand that. I was there for 6plus hours but there were terrible injuries that came in. I understood that. They were apologetic about my wait. They took their time explaining to me my cat's condition and prognosis. I do recommend them, especially Dr. McCall

Mike Green

They're very good with your pet. Wish they was open 24 hrs a day.

joseph Hollowaj

Kanawha Valley Veterinary hospital saved our puppy after he ate a Tide pod. He spent a few days with them on oxygen, and they provided excellent service. We are very thankful for all of the staff there. I feel like they went above and beyond to get him back on his feet.

Elizabeth Kidwell

I took my bfs sister and her dog. When you get there you call the number and tell them what the number is for your parking space. They bring a paper out for you to fill out. Then they come out a little later to get your pet. You can not go in with your pet (that's why only four stars- your pet is already scared feeling bad and surrounded by strangers: separation anxiety). That's the only thing I didn't like. They send you a email to get updates. The vet on duty was very nice and so was the staff.

Susan Nahodil Taylor

The staff is top notch! We went knowing that my elderly dog needed euthanized. The wait was not too long, as we were not critical, but we did receive relatively quick service. At every juncture of our visit they were so kind and compassionate. The vet was wonderful. ❤

Jenny H

Can't say enough good things about the care they've given my cats. I do believe they saved my Bruce's life!!

Misti D’Angelo

I see a lot of negative reviews about this place. Keep in mind that they ONLY see emergency situations. How tough is that? They only see you and your pet at their worst! I feel like most of these reviews are too harsh and extremely unfair to this business. We had to bring our dog in to be put down on Sunday and they couldn't have been better. They took excellent care of her and us for a very reasonable price. They even made all the arrangements to get her to the crematorium for us. I can't say enough good things about them.

Michael Kole West

If it wasn’t for this vet my dog would be dead right now. My mom and her boyfriend was in the middle of a camping trip in the mountains when my golden retriever started seizing really bad, so my mom and her boyfriend rushed 85 miles to this vet. They took great care of my mom and dog and because of you guys my dog got to come home to Florida and live and be loved by us another day. We are so incredibly thankful for you guys thank you so much!

Aaron Meaty Goods

Not a fan of waiting in my car while they take my poor cat in and do whatever they please. Also not a fan of the price, but I added a star back because they are for emergencies and one should expect to pay accordingly. I'm about an hour and ten minutes away, but they're the closest Emergency Vet around. I would go again, but I wish they would start treating customers like people and not wallets that sit in their cars and wait.

Janine Moran

So grateful for the service they provide. I just recently moved to Charleston and when my pooch started to not feel well, I was a little at loss since we aren't established here yet. When her behavior changed enough that I brought her here. The wait was long, but well worth it! Pricing was reasonable and, most importantly, the staff was knowledgeable and treated my pooch and me also with great care. It says a lot about the type of people working there when they care about the doggy parent too. It meant a lot during this stressful move! Thank you to the staff there! Holly says woof! It takes a lot to be Holly approved!!

Rustyn Booth

They were so kind to myself, and my sweet Rosie. They explained everything in detail, and we're honest about the possible outcomes. They made my sweet girl as comfortable as possible. Communication was excellent. Keep me.up to date on my babies progress, also allowed me to call as many times as I wanted to check on my dog. Worked with me on the financial side of things, which was very helpful. Would recommend this clinic to any owner of a animal in a emergency situation.

john reinhart

Treated me and my pet with good service, was very kind at his passing, did all that they could. Appreciated their honesty about his condition. Lost my friend of 14 years.

Holly Portillo

Though you don't want to need this emergency clinic, thank God it exists! Those who staff the this place are wonderful. They show care, concern and understanding when you are concerned and upset about your best friend's health emergency. Yes, it is not cheap, especially if you need diagnostics, surgical care or they need to stay a few days. Nonetheless, they were wondererful with my Aussie, Sully and thank Dr. McCall, Billie, Timothy and the techs who took care of him so well.

Daze D

I was directed to this Er vet after the one in Parkersburg closed with no warning for vacation. Kanawha Valley Veterinary Emergency Hospital was considerate, honest & reliable. Every single person we met from intake tech to Dr. Meredith Dean were professional, helpful, thorough & understanding. They treated my 15 yr old senior Chihuahua overnight for pancreatitis & other issues. They were gentle & kind in their concern for each pet they had on a busy night. I also found their pricing to be very reasonable for emergency services. I have dealt with vets for my pets for over 30 years so I know the averages for most testing, xrays & bloodwork. Very pleased with Dr Dean & her staff. I highly recommend them if you ever have an urgent or emergency situation with your pets. A top notch emergency hospital!

Shandy Taylor

These folks got my handsome, chonky dude, Blinky in the door, after midnight on a weekend when nobody else could. They got him assessed, gave him a full shakedown, and assured him he was by far the goodest of boys, and got us on our merry way with an arsenal specifically designed to crush upper respiratory infections right where they live, which incidentally was inside a cat named Blinky at that moment in time. Props, fist bumps, and head bonks to these wonderful, caring, courteous people. I have zero reservations recommending them to anyone in need, and we will return there in the future without hesitation. Thank each of you again, from the bottom of all our hearts.

Raleigh Smith

They saved my 8 week old puppy and I can't thank them enough! I just wish they didn't close during the week so they could have continued care instead of transferring to the vet. Huge thank you to every staff member that had a hand in Neo's recovery! Unfortunately the fight isn't fully over but, he's doing 90% better than he was. Keep fighting the good fight 💪🤟

Dawn Paden

I want to thank Dr. Dean and the technicians who helped save my cat Jaax's life! Last Sunday May 31st I brought cat who was severely clogged meaning he couldn't urinate and could've died. Leaving him behind because I don't live around the Charleston area, was heart breaking. However, they were so very kind to let me call and check on him when I deemed it necessary, which was every couple of hours, even during the night. After his procedure, Dr. Dean herself, called me and let me know how he was. By Tuesday he was ready to go home ♥️! It's been a long week, but Jaax is finally getting his appetite back and drinking water. It's sad when you' local emergency vet doesn't have vet on the weekends let alone during the week because they are under staffed 😡. I know every vet and their techs work long hours and it can be a very thankless job, but let me just say, Y'ALL ARE AWESOME and I want to THANK YOU WITH ALL MY HEART AND SOUL for saving his life! Mom is happy and so is he to be home again! Again, thank you so very much for your kindness, patience with me, your caring hearts, and your sense of urgency when it comes to these situations! My sincerest thank you from the bottom of my heart! ♥️❤️😍🐾

Rhonda Wright

I rolled in there a sobbing mess. Staff were empathetic, kind and I felt they really listened to me even though I was in panic mode. My elderly hound had fought with his equally elderly brother and managed to break his jaw. The ER team gave me options but couples with recent dwindling quality of life issues I made the difficult decision to let him go. The staff were respectful of my decision and they provided a beautiful space to be with Filo in his final moments.

Rebecca Kwei

I cannot say enough good things about the veterinarians at KVVEH. They were absolutely amazing (during a pandemic) to assist with emergency and end of life care for my 15 year old schnauzer. This was one of the hardest times in my life and they were so compassionate, caring, and put the needs of my pet and me first. Highly recommend as they are responsive, professional, and give excellent care.

Lynda Grass

Our cat was in distress and I called to discuss his condition. The young lady I talked to was reassuring and provided good information. We decided to take him to the hospital at 5:00. Dr. Mead was honest in her assessment of his poor condition. We left him in their care, and moved him to our vet later in the morning. He wasn't able to respond to treatment, though, so we decided to let him go. He was diabetic, nearly 16 years old. Hospital called 2 days later to check on him. Very sympathetic about our loss. The staff provided excellent care for our cat and us. Would recommend them to anyone needing emergency care for a pet.

Hoosier Daddy

My daughters cat was miserable with a deep wound under his arm. It was the weekend so his vet wasn't open. KV veterinarian ER was right there for us. Even when I called they were on the phone immediately, and made us a priority. It was a little wait, but every ER is a wait. But it wasn't bad at all. They got the cat in, called me immediately, explained everything they were doing, and kept me well informed. The cost was minimal compared to other places. I will definitely use them again, even though I hope we never have another emergency with a furbaby! Highly Highly recommend them!! I can't thank you all enough for making Jasper feel so much better!! We really appreciate you all!!

Charles Struble

I've never given a 5 rating on anything. My dog had a seizure about 11pm last night. By her behavior i could tell she was beyond recuperating. The vet was able to take her right in. They treated Rusty as if she were theirs. Very caring and professional. They made Rustys last minutes comfortable and restful. Thanks to everyone at the office.

Danette Patrick

Loved the amazing and kind staff. They worked as fast as they could to get us in and out, and got my parents Shaggy boy back to his happy self 10/10 would recommend.

Heather Gray

DO NOT LISTEN TO THE BAD REVIEWS! The staff was so incredibly helpful and sweet in helping me euthanize my rabbit. They were sympathetic and understanding. The staff were working extremely hard in helping so many pets in the rooms. People tend to complain because there's a long wait, but the staff handled all of the complaints with dignity. They don't deserve nearly all of the hate they receive. They're a great company and absolutely helpful. I fully recommend them in times of a pet emergency!

Laura Mack

Wonderful staff for my dog, during an emergency. I understand busy, buy I do feel.somethings could have moved faster,; but that's as a layman and not behind the scenes, kinda like any emergency waiting room. The fees was much more reasonable than expected. I've been there many years ago and an intial visit was way more expensive than it is now. Very please and would go back if needed!

Sommer Welborne

I am from NC and was traveling through WV, when my elderly chihuahua with heart problems started having trouble breathing and walking. They were able to diagnose that it was actually back soreness treatable by some anti-inflammatories to my relief! I had a wonderful experience with this clinic and everything was very affordable. I would highly recommend them for an emergency visit. They got us in right away even on a Saturday!

Savannah Wise

They took great care of my Jasper!! Highly recommend for anybody to go there! The wait time is kind of long but what do you expect from a great vet?Also VERY VERY affordable! Thank you guys for being so awesome and taking great care of my fur baby!!

Vanessa Brown

Can't thank them enough for helping our baby Gambit. He's doing so much better.

Kimberly Hoskinson

The staff was very nice. But the wait time of 7 hours was not ok. If you go be sure to have food and drinks. Otherwise they are very good.

L Parsons

We recently had an emergency situation with our beloved family dog that resulted in having to have her put to sleep. The entire staff here was so kind and considerate during this. Afterwards they gave us a gift of a clay imprint of her pawprint. We will always treasure it and remember the kindness we were shown. 😍 …

Angela McCallister

Even though we couldn't go in with Taco tonight, we knew he was being well cared for by everyone in there. I have never had to worry about either of my pets being mistreated there. Even when my precious Gabriell had to be put to sleep, they treated him with such kindness and that did help the pain of saying goodbye. Yes, you have to wait outside and yes it maybe hours, but don't you also at hospitals and doctors offices right now.

Kimberley Naylor

They were extremely nice and very pleasant to work with. They took great care of our dalmatian, Dean.

Crystal Warren

Great group of veterinarians and vet techs here. All we're caring and gentle with my cat which was very sick but with their care and treatment was back on his feet within 24 hours. They were very upfront and honest about the cost of each test, treatment and medicine. I even got a refund on my initial deposit because my cat got better quicker than expected. I was able to call anytime and check on my pet too. Highly recommended from me and my cat, George Noodleman.

Sabriyah Shahbandy

Expensive services, but on the night that we went, my cat passed away right as we walked in the door. A tech named Ashley (I think?) was so kind and helpful. She cleaned him up and let us say goodbye, and made us keepsakes of his paw. They even coordinated with the funeral home so we didn't have to worry about cremation. If you're having an emergency, I would definitely take my cats back here.

Greg Harkins

Very good for after hour Animal Care the staff was amazing very convenient you do have to stay outside currently due to covid but they make every effort to keep you in contact the entire time that you're waiting on your precious pet to be taken care of friendly friendly staff very well explains what needs to be done or what your choices are highly recommended if you need an after hour care price is a bit steep but that's what you get for 24-hour service

Robin Hatfield

Very well ran and professional Emergecy Vet Hospital. I am so glad to have this facility. I have been multiple times through the years and they have always came through for me. Their surgical team does exceptional work. The staff has always been polite, compassionate and efficient.

Shawn Wilson

You will never be here on your best day. It is wonderful that the staff makes you feel as positive about your experience as possible given the circumstances. I have always been treated kindly, professionally and, with empty. Everyone there really cares for you and your pet.

Robert Adkins

Awesome experience here. Staff was very accommodating and did everything they could to help. Awesome place and will return in the future. Little pricey, but it's an emergency clinic so to be expected.

Molly Penz

The vets and staff here are so compassionate, skilled, and communicative. It is such a relief to know my pets are in good hands when an emergency comes up and our regular vet is closed. Thank you KVVEH for being such a great resource to the community and taking care of our furry family members!

Cassi Shearer

About 6 months ago I had a bad experience here with one of the vets and her helper. I said I wouldn’t return but last night I had no choice but to take my 10 yr old chihuahua in and was seen quite quickly. The vet I had this time Dr. Tackett and her vet tech was amazing and very friendly and very detailed in explaining to me what was going on. Although the outcome for my baby doesn’t look good, they are doing all they can to give my baby the best care.

Brittany Greynolds

We just brought our dog in. Unfortunately it turns out, she had cancer. The staff was amazing with us and our fur baby. I can't thank them enough for how humane they were and how thoughtful and supportive they were of us. Thank you so much!

Christine Humphreys

My husband and I had to take our dog in on a weekend just days after having puppies. We knew something was wrong. They took her in and told us exactly what they would do and what she needed. They told us the price up front and told us they would throughout her care. They ended up keeping her a little longer than originally planned but did not charge us any extra money. They treated her with excellent care and we're extremely professional. I would definitely go back if there was ever a need.

ricky goble

Great experience, they took really good care or our dog, staff was friendly, and kept us informed on her treatment while we waited outside, such a great bonus to have a place to take your pet after hours

Brandon Branch

Excellent service, and the only option in the area for emergency pet care. The wait time was a little long, but that was likely because I wasn't a "life or death" case. Could use better signposting to be seen easier from the road.

yvonne deel

Had to fill out paperwork then wait for them to come out and get my dog which took about 20 minutes, at that time they said they were ready for him so I thought he would be going straight in to see the vet, but an hour and a half went by and I hadn't heard anything from them so I called inside and spoke with a technician and he told me my dog was next inline to see the vet. So another hour of waiting. The vet called me and said she wanted to leave the wound open for drainage but when they brought him out the wound was stitched up.

Gerri Bailey

Had a long wait and a large bill but they did a good job.

Mark Morris

They were kind to me and my dog in a pretty stressful situation. Very knowledgeable. Highly recommended.

Melissa Spears

I can't say enough good things about them. They were amazingly nice to me and wonderful with my furbaby... ❤️

Toby Norton

I am baffled by the responses I have seen to this office. Prices are too high? It is an EMERGENCY VET. When I go to the emergency room, they bill me 4x's what my regular doctor visit is. They don't specialize in you breed of animal? Human doctors don't specialize in every ailment under the sun either, they refer you to a specialist and have you wait weeks for an appointment and until business hours open. People were laughing in the background? I saw this as well. They are office staff that keep their spirits up by keeping things light while working efficiently. I brought my dog in after she had eaten rat poison while staying with a friend while we were out of town. You wouldn't have known there was anything wrong with her to look at her (comment that someones pet issues was more important than another's). The office kept me apprised of what dangers we faced, what the costs were going to be for different procedures, and even opened a case with the local poison control center. I don't need a chummy bed side manner, or empathy (which they still had had both of), I need help curing my beloved which pet which I was helpless to do. This they did expertly. I can't say enough good things about this office and their team.

Bonnie lykens

not very helpful. referred me to poison control which cost $75!

Patty Wade

Helped me in the emergency with my pup who fell off the couch and broke his femur neck at the hip. Recommended surgeon for me to contact. My pup want be crippled due to the excellent care at the Emergency Care he got at this establishment.

Mack Miles

My little dog had fallen down the stairs and we feared the worst and were very upset. They acted as if we were inconvenient to them. I would not reccomend going here but I believe it is the only emergency vet in the area. Luckily the tests came back and nothing was broken just really badly banged up.

Duke Ellington

Although our situation unfortunately culminated in somber results. Both my fiance and I were 1000% satisfied with the manner in which the staff navigated EVERY step of our difficult situation. We were unsure of where to go to evaluate our options, but we were EXTREMELY pleasantly satisfied with their involvement, guidance, and compassion. THE STAFF MEMBERS WERE WONDERFUL

Adam Loggins

They were very kind and patient with our dog. (Who had been bitten by a snake and was extremely scared) They were very quick. They asked beforehand on anything they wanted to do and told how much it would cost.

Rob Nunley

We've been there a few times when we had serious problems with our pets either in off hours or when our regular vet was closed. They provide quality care and are sympathetic of the owners' worries. Unfortunately, it is an emergency room, so you'll see lots more serious injuries and illnesses going through than a normal vet, but that's what they're there for.

tasha miller

The staff was compassionate and wonderful during a horrible time. They went out of their way to make sure our baby cat was comfortable and let us say goodbye. Horrible experience, wonderful people.

Itty Bitty Kitty Committee

We are a little cat rescue based in Charleston, WV. We take in kitties that require extra care and many trips to this clinic. The doctors and staff are truly compassionate, gifted, and caring individuals who never treat our kitties as though they are "only rescues". We are lucky that this facility and these wonderful people are there for us and our four legged family members when our regular Veterinarians are not open.

stephanie hines

They were very nice. They gave me a few different options for treatment.

Sherre Foster

Two weeks ago today, our sweet hound, Palin, sustained serious injuries - the most severe involved her front leg. Despite the best efforts of Dr. Tackett and her wonderful staff, Palin's leg required amputation. She also had to be treated for a bacterial infection. Throughout this ordeal, we could not have asked for a more compassionate, skillful, or professional group of people taking care of Palin. She has a long road ahead of her in terms of a complete recovery, but she is getting stronger every day. Thanks to everyone at the Emergency Hospital, we feel confident that Palin will soon resume a healthy and happy life. This staff deals with the worst case scenarios every day, which must be emotionally exhausting for them. I admire their dedication. Thank you Dr. Tackett, Dr. MCall, (I think there was a third doc - thank you too), the vet techs, and all of the staff for saving Palin. She is our sweet little "TRI-PAWD". You are all heroes. 🐾❤️🐾❤️🐾❤️🐾❤️🐾❤️🐾❤️🐾❤️🐾

Autumn Dawn Furby Hopkins

What would we do without the amazing caring and compassionate staff of the emergency clinic. They sacrifice their own comfort and time with their families to care for ours. They are such a valuable and vital part of the community we are blessed to have them within driving distance.

Crystal Handschumacher

All I can say is WOW.. I haven't dealt with such caring professionalism in YEARS. The entire staff is very nice, caring, and INFORMATIVE. I'd much rather go to this clinic rather than a hospital or clinic for humans...for myself...I just can't say enough or thank the staff enough for saving my family's baby...I HIGHLY recommend this clinic!

Amanda Kushner

Dr. Tackett and staff were extremely attentive, sympathetic, and knowledgeable. Came in with 3 month old puppy and Doctor and Staff were quick and thorough with the evaluation and diagnosis. Questions were answered throughly as well. Would highly recommend!

Rita Lothes

The staff was very caring and quick despite the incredible amount of pets waiting to be seen. They took excellent care of my boy and all things considered the price was very fair.

johnny clay

I took my little dog there at 1 in the morning the doctor and a receptionist were absolutely wonderful

Cindy Glover

They took very good care of my pet. I am very satisfied with them.i was very surprised that the price was reasonable. I felt that they truly cared for my pet.

Hannah “PenguinNerdGirl” Haught

My two foster kittens were diagnosed with fading kitten syndrome. Within 30 mins of becoming lifeless I rushed them here late one night and was told that 2 week old kittens not weighing even a half an ounce stood no chance but they would try. Long story short two days later I had taken them home and the boy had to be rushed back to be euthanized. But because of them the little girl had a chance and it has been 8 days and she is gaining weight. They have her the chance at living for herself and for her brither

Brian Ooten

The staff and the doctors at the clinic are the best. Very kind, compassionate and knowledgeable. When I had to let my animal go, they made a horrible time as good as it could be. Highly recommend.

kathy kincaid

Was very friendly and was very gently with our dog would recommend if some one would have to take there dogo to the emergency vet

Ben Gravely

Nice people good vet but you have to stay in your vehicle while they take your pet We waited in a small parking lot with no bathroom for 5 hrs So be prepared.

Buddy Clem

Literally a life saver for your pets! They can do all kinds of life-saving work, including blood transfusions for cats. They do require up-front payment, but help you apply for a "Care Credit" card that can also be used for your dental and vision. The bedside manner could be better, and the hours are limited from 7pm to 7am, so they lose 1 star for that. It is the only Charleston area emergency animal hospital. The next closest is in Huntington, WV.

Jeanne Leary

They are very loving with the pets! My dog had to monitored during the night. We transferred him from Cross Lanes to the Kanawha Valley Animal Emergency. He did well in their care💛 …

Ronald Fowler

Very caring and kind staff. Life savers for your animal family members. Very Pricey could be more reasonable on the pricing so more folks could save them pets. Have used multiple times.

D D

We've had to take our pets here a few times and everytime they have taken great care of our furbabies. I highly recommend them.

Chad Hatcher

DO NOT BELIEVE THE NEGATIVE POSTS. I recently had a kitten (Vinny) who was very dear to my daughter. Vinny had been diagnosed with a warble in his nose. Two other vets could not get it out. Dr. McCall and her wonderful staff were able to remove it. Unfortunately, the the kitten also had parvo. Dr. McCall caught this also, but due to it not eating for days because of the warble, I had to make the difficult decision to let him go. Dr. McCall made that difficult decision easier by taking the time to provide me with all of the options and showing great empathy toward the decision. Dr. McCalls intuitive diagnosis of the parvo did allow me to treat and cure his twin brother's parvo. I have an animal ER 15 minutes from my house in Huntington, but if I ever have an emergency in the future I will drive the extra hour to Dr. McCall as she is one of the best vets I have dealt with in 40 years. THANKS Dr. McCall you helped save our other furbaby.

Erin

Any time I've needed them in an emergency after my regular veterinary hospital has closed, they've been amazing and took care of me! Yes it costs more.... it's an after hours emergency hospital I completely expect it to!!! Thank you for being there when I've needed you!

John Parker

Quick response, very friendly and very empathetic.

Valerie Mace

Took very good care of my puppy when we needed emergency medical services. The doctor was great with the animals and the staff was prompt when the doctor requested something be done.

Darrell Hodge

It was ok but to long of wait time.6hr

austyn Flippin

Always amazing they have saved so many of my animals lives!! They work very hard to do everything in there power to help and I have always had an amazing success rate and healthy recovery with them.

Isaac “Ic” Jackson

Took care of what I needed. Was a sad day to have a pet pass away. The staff was very respectful and kind! Thanks for helping in a time of need!

Joan Philips

The staff was extremely compassionate with my cat who I had to have put to sleep. The exam was through and every detail was explained to me and price was explained before anything was done.

Justin Randolph

They save are puppy they was very informative and let us know everything they was doing or might have to do with 600$ deposit but they gave me back 256$..So they are very trustworthy.

Derek Loftis

Great service extremely friendly staff that really cared for my dog and my concerns do not hesitate to bring your animals in if we had waited until morning my puppy may not have made it.

Coal Mountain Bulldogs Derick Arthur Geiger El

Very courteous staff, and a little bit funny which made the experience very pleasurable for me and pets.

Shane Kimble

$436 to keep my dog medicated for 7hrs after a back injury. Then referred me to Cross Lanes Animal hospital who then referred me to VT for surgery.

Veronica Treitner

Loved how they took such good care of my dog. They kept me informed every step of the way.

Ashley Rutherford

They helped my mastiff as much as they could. And my great dane / dalmatian mix is perfectly fine . Thank you for your support and kindness.

james griffin

Excellent emergency vet care. Prompt service, great and support staff, amazingly low price. Would highly recommend. And go back if we have to. Prefer not to have to.

Angela Asbury

Good place. Nice people. So sad that this is the only place for our Furbabiesto go and they charge you double the price! Don't get me wrong...they have a very good staff.

samantha shuck

Kind, efficient and took care of my baby boy!

Dottie Wonderland

Yes, the wait can be long but other animals are in need of help as well. Earlier this year they helped saved my cat. Everyone was friendly.

Heather Shaw

Everyone I met that works here has been friendly and loved on my pup while helping her.

Lorraine Kinder

Great place. Had to go for emergency visit. Owner thinks now she will change to them

Carol Carper

They were so kind to me and my little dog Chewy. If we need after hours service again this is the place to go.

Joann Townsend

Fast care. Doctor really knew her stuff. If we have another emergency we will be driving back again.

Isaiah Chapman

This pkace went above and beyond to help save our yorkie who suffered from loss of calcium from her litter of pups caused seizures but they immediately knew what iy was and how to save her and today she is doing great thank you

Marian Ga

They were very polite and quickly help our dog. Very thankful!

Joey Uhl

Very pleased with their services for my dog that got kicked by a deer!!

Pam Sawyer

Excellent! On all fronts!

Jamie Chaney-Browning

I have had to go here 3 different times for pet emergencies and I feel like they are top of the line

Ashley Leigh

The staff are very friendly and the doctors are amazing , they took great care of my baby

Cyndy Rico

I had a great experience under terrible circumstances. April was wonderful and very caring.

Richard Zwolinski

Had to take my poor Kitty in while traveling and they were quick to figure out what was wrong and get us the medicine to help him get better.

Tammy Smith

Very friendly staff and they treated my furbaby like family 👪 …

spider “Spiderbite” Bite

Awsome crew. Very busy. But took great care of my fur babie. Thanks

Jill Hughes

They did a good job. As with most ER Vets, way overpriced.

Roni Willis

Knowledgeable & caring staff that made our experience much better, considering it was our first pup emergency.

David Mitchell

Great staff. Very compassionate when the hard decision was made.

James Taylor

They all were great

Randall Walker

Think you for helping with Roxy, she's happy now

David Hall, Jr.

I obviously don't like having to go to the emergency vet but so glad they are there for things that need attention after hours!

Virginia Quinn

My dog Champ was hit by a car, and it dislocated his hip. They are taking good care of him.

Paul Blevins

They are great vets, and the staff have been very friendly.

Chris Holstein

Very caring and very professional in time of need.

Shawn Coe

The Doctor was very kind and honest in a really horrible situation that came as a total surprise. Thank you.

Michael McDonald

In the middle of the night, they got it done. Molly and her family thank you guys!!!!!!

Kevin Bowling

Very nice employees, they all know what they're doing too

April Woodyard

Great staff! They all love my puppies.

Evan Vance

Dog was allergic to bees they helped him. His eyes were turning into golf balls lol

Jon Johnson

Wonderful and Caring folks. Everyone there was so kind to us and our little Sinda.

Michelle White

amazing people, they not only care for your pet but also the owners

Alexandria Vallee

Wel prompt and professional. My english mastiff loved the staff.

Chet Burdette

I think they're doing the best they can. Bring a fat wallet.

JD Messer (J)

Thank you for your tender care when I brought in Ava after she got killed by a truck on 11-7-16. Thank you thank you thank you🐾 …

Justin

I had to get my cat put to sleep on short notice and they were very accommodating.

Morgan Carte

Great once you get in, took three hours for my dog to be seen though.

Ashley Adkins

Took excellent care of my dog and was great with us as well!

Kristin Fielding

My sweet Thor passed away and the staff was very kind at this difficult time.

Faith Bostic

They were extremely polite, clean and professional.

Diana Bentley

They were very nice. Explained everything.

Mike Pemberton

Great people

Dawn Mullins

They took very good care of our dog

Vickie Naylor

Great place to take your pet in an emergency.. Very nice Employees...

Bill Stephens

Great place when needed. Most seem knowledgeable.

dan Harless

They made a sad time a wonderful memorable experience..

Butters

Great services and caring staff

Kristie Sexton

Everyone is so nice and caring that works there, they are awesome!!

Kasey McWain

It took a very long time but care was superb!!

Diana Cox

Prompt efficient and professional and caring. Does not accept partial payments .

Debra Raines

Very Sweet when they had to lay our Cinnamon to rest

audimae dantignac

Quick and fast and very helpful

Jess B

Caring and fantastic team, I heartily recommend them!

J Rm

Best staff, very friendly and kind.

Craig Catrett

Great

Shawn Elmore

Friendly and thorough. Helped my kitty get better.

Liz Atkinson

They saved my pit bulls life

Trish Harris

So kind to us & our dog.

Tim Holcomb

They probably extended the life of on of my dogs for about a year.

Suzanne Pozzie

Kind and fast service ! Considerate to both pets and people.

Jenny W

Excellent service gets your pet better soon.

Gerald Adams

They took great care of my Ginger and I.

Jack Kelly

Took good care of my dog after hours.

John Roberts

They saved my dog heroes in my book

MONTE CRISTIA

Caring compitent staff, I only go there in emergencies from Parkersburg

Harold Ford

A very good place to take your pet.

Kelcie Lynn

Very good vet I'd recommend it to anyone

Micha Webb

Wonderful staff and veterinary team.

Angela Walker

The staff was very kind and compassionate

Erica Blankenship

Took excellent care, the dog did not want to leave

Michael Griffith

Best in Charleston...paws down.🐶🐱 …

Stephanie Smith

Saving animals is always 5 stars!

Mike McDonald

Grateful to them for saving my dog.

Tina Cheslog

Best place to take your furbaby.

Parker Wolfe

Experience but decent place

Tina Li

Excellent care!

Linda Payne

Very professional and good atmosphere

Jim Marshall

Very considerate and caring group.

Pat Eskins

Wonderful and caring staff!

Megan Jarrett

Very efficient, thorough, helpfull

joanna benefield-spade

Great caring staff!

Dora Hager

Great service and friendly service

Cat Frenzy Outdoors

Awesome place with animal Care

Jasmine Sutherland

Very nice and helpful

Thelma Whiting

Very helpful

Miguel Melendez

Very loving and caring

Cassi Gandee (Cass)

Dr was amazing💗 …

Jonathan Drozdowski

Great in an emergency

Rodney Williams

Great

Jacki Joyce

👍👍 …

Frank Lane

Fast and friendly

Tristanonps4

A+

Jessica Hensley

Great place.

Smokie Allen

Did wounders

Raymond Daves

Very Professional

Brenda Runyon

Compassionate, professional care.

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