Reviews of Westgate Cruise & Travel Collection. (Travel Agency) in Phoenix (Arizona).

Westgate Cruise & Travel Collection

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358 Comments

Travel agency

Travel agency

7720 N Dobson Rd Suite 302, Scottsdale, AZ 85256, United States

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Information of Westgate Cruise & Travel Collection, Travel agency in Phoenix (Arizona)

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Reviews of Westgate Cruise & Travel Collection

Angela Pete

Karena exhibits excellent communication and knowledge of benefits. She was very professional and handled my issue expertise. Thank you!

Judy Farmer

Brandon was very kind and easy to understand. He also made sure I completely understood the entire package and what I was purchasing and all of my options.

Dedee Niles

I was not sure about how the program works. Until Mr. Delgado explained it to me step by step. He was very patient knowlegable and very helpful when answering my questions As long as I've been a WG member I finally got to see these incredible vacation offers Amazing I'm very impressed and is looking forward to my next WG destination . Thank you.for your great customer service.

Joyce Johnson

Most of my friends and family have had or or just didn't like the hotels and prices that Westgate cruise and travel offer, they have found better deals and options by dealing directly with the hotel or resort.

Karen Carone

Sometimes the places we look up are great and other times not. Or you can't get a place when you want.

Aura Finol

Nice sales but almost all the time we have to call to get best price and reservations.

Grace Brooks

Check out the places you have on your list to ensure they have been updated and are up to par.

Ray Dukes

Customer and was excellent, any questions or concerns regarding my cruise were resolved immediately.

Beverly Harris

My dedicated representative invested time with me to walk me through my portal and explain all of my options. Alan went as far as to show me how to get the most out of my membership.

Ryan Hernandez

I use WG Cruise 🛳& Travel all the time and while they do have hiccups from time to time I enjoy all the savings …

Delores Williams

I'm inviting people because now I'm a part of this and I need them to help it worth the amount of money that I paid for it

Aida Fernandez

An outstanding service. They worked with me on my dietary needs. Basil, Jaya, and Sonny were fantastic waiters. Basil the head of the waiter service went beyond to get us what we need, especially with my lactose in tolerance diet. He made sure that there were no risks with any of my meal, same for my diabetic and low salt diet which tend to be very bland. However, every meal was delicious, lots of flavor and wonderful garnishing. Our first waiters were also very good, Acer and Putu. All staff in the cruise were so courteous, professional, friendly and fun. The ship was spotless, which I found incredible with so many people on board. I found that our balcony state room met my disability needs. Dr. Joel treated my swollen leg and back pain with acupuncture, it was such a healing process. I never done a cruise before due to my multiple medical issues. But all my fears and worries went away from the first day. This was my 65th birthday gift to myself in September. My granddaughter, my caregiver, loved it too. Now she wants to celebrate her 25th cruising too next March. I told her if the price is right, we definitely do it. I'm truly looking forward to more celebrations cruising. A huge thanks to Royal Caribbean International and to Westgate Cruise and Travel!!!!!

Monique Brooks

I received excellent service at a great price. The system should allow members greater access to complete travel reservations and the usage of point and travel cash on their own without having to connect to a representative. However some representatives are very helpful and should be on standby in the event the member needs additional help.

Alonso Badilla

Easy to browse through options to vacation, friendly customer service, good advise and support with all inquiries required for vacation plans

Jesse Echevarria

I have been a member for years and every time I plan to travel they are there for me and my family. Couldn’t be more thankfully for being a member.

Michael Dandridge

It was a good experience, and nice Customer service.

victor marin

I have been part of the Westgate family since 2014 and was never introduced to the premium plus program, maybe because the program is new, but I must say that the introduction presented by Ms. Obregon was right on point. She was very thorough in explaining all aspects of the program and took the time to listen to my concerns. I really felt that she was being honest about how good the program is and offered her input how to make the program more efficient for me. For this is the reason for the score I provided.

Steph Mundy

Website is ok, they need better deals and a better variety!

Rosa Williams

My was wonderful, rooms were spacious and and the ocean view and sunrise was gorgeous.

Christine Maxwell

Every time we stay our rooms are great. The staff at the resort are very friendly and accommodating.

Janet Hackman

Helpful and friendly Clean grounds and also clean living area

Sandtrice Brown

I love the traveling options and discount that I get when booking and the points. I don't have to worry about maintenance fees for a timeshare that doesn't get used unless you have time to use it. I can just travel. And knowing that I a lifetime member is very satisfying.

Gerardo Camacho

they make sure you understand every detail of your needs. thanks.

Kaheem Young

The reason I gave the score because every time I called him to Westgate cruise and travel I get incorrect and false information. I have to call multiple times to get a representative that knows what they’re talking about. The Cruise department does not let you combine bills flight for essence I have loyalty points with Cruz and travel and I am a red member with carnival they will not let me combine everything in one it’s either or I can go on and on with more reviews but I’m going to stop here.

Terri Abernathy

In the being you could put the taxes and membership all in one price. I don't care for extra billing

Lesley Felkner

I received a great rate on my cruise, the agents who helped me were super friendly and knowledgeable. would 100% recommend

Amy Johnson

Still at the early stages. Not enough experience to give a full report

Alberto Alarcon

Very nice and explain in detail all the benefits that I could get being Platinum

BARB BAGLEY

So easy to book. website if easy to maneuver.

John 3:16

Good afternoon! When you first sign up for Westgate Cruise and Travel, even though you have to pay to be a member, the cruise certificates provided when signing up, were very helpful in paying for the overall cruise (BUT THEY SHOULDN’T HAVE AN EXPIRATION DATE; DO BETTER WESTGATE). My Stateroom Attendant, Sudakar, was wonderful; ALWAYS smiling! The staff in the Windjammer were so accommodating! My Barista, in the coffee house, remembered me every night; fixed my non-dairy, sugar-free cappuccino deliciously (EVERY TIME)! The location of my stateroom was perfect! I felt safe the whole time I was on the cruise! Royal Caribbean Cruise Line is definitely the cream of the crop! Thank you! Ms. Mary Ann

Christine Koehler

Jackie was very friendly, helpful, patient and knowledgeable.

joel schwartz

Great customer service, family had an amazing time on the resort. Definitely will recommend.

rightousone Promotion

Tara explained everything great and the customer service was awesome

Aleli Tonelete

Easy to book . Very good vacation deal

Deborah Esneault

Website is easy to after once log in.

Jeffrey Pryor

Frank Aaron in the cruise department is exceptional. I've never met such a professional, friendly and efficient employee until he booked my cruise for me. He's since booked four more. I won't talk to anyone else!

Harold Robertson

Great rates and we had a lot of fun. Senior trip 2021 for 11 seniors and 6 parents. We rented an extra unit to accommodate everyone. The resort was also gracious in allowing us a late checkout. Will use again in the near future.

Servpro NECC (Servpro_NECC)

We purchased our membership a couple years ago and had never used it. We had a convention in Orlando and decided to use it. The process was simple and the guy on the phone was great. We stayed at Lake Bueno Vista resort. The resort was great, the room was awesome and we saved a lot of money which we spent on having fun. Great overall experience!!

Kristina Griffin

The discount received is unbelievable.... Using this service to book your hotel stays gives you an option to stay places that you normally would pay a small fortune for... Sometimes savings are as high as 49% off... This is a must if you like to travel.

Holly Howard

very good customer service. only complaint is extraordinary length of time on hold for agents. this is unacceptable. once connected it is easy to navigate and speakk with agents.

Branda Thomure

She was awesome she helped me out and was very patient. It was like we new each other for years I hope to do Business with her again

Tony Reyes

Kavisha did a good job of explaining my benefits which was not explained properly when I signed up for the initial upgrade. The guy that sold me the initial upgrade disappeared could not be contacted neither returned any phone calls we made to further clarify what we just signed up. The business is not mediocre.

Ruth Cooley

She is a sweetheart. She gave me several different options to choose from and pricing. I was more than happy with her expertise with your programs. I was able to save a bundle with my points. She even checked on other things I had questions about. She did NOT rush me off the phone. She was patient & through with her explanations and pricing.

Shannon Barback

Awesome customer service and travel deals

Terry Penman

The executive sales associate I worked with was very knowledgeable, professional and helpful and friendly and I would really recommend her to any other prospective customer. Any time I experienced an issue or question she was there to solve it. The only issue I experienced were when it came to making payments on my account. For some reason they couldn’t get my credit card 💳 information correct and I had to make several calls to them for my credit union to get the issue resolved and this happened every time I tried to make a payment. Other then that my experience was great.

Anita Maire Conkling

I am very pleased with Westgate Cruise & Travel and used it everywhere. I didn’t give 5 stars because of a stay in Las Vegas where the Westgate Travel Club sales rep said that membership meant we would not pay the resort fee at the Westgate Hotel, but that was not the case if we booked through the Westgate Cruise & Travel. That was very disappointing. However, other experiences— specifically with Ivan on our Portugal trip — which more than made up for it.

C.A Wildflower

I Would highly recommend friends and family because Westgate has great incentives for vacations cruises and traveling. You also get great discounts in most hotels of your choices. It is a great investment for you and your family long term. Karena is the best representative I’ve encounter

ROSA GOMEZ

Great service. Nice room and delicious food.

David Slatosky

Explain my certificate that was first time using. Showed my quarterly travel benefits travel. Explained all fees perfectly. Always get treated with respect and understanding when I call.

Erlor Dean

I have an agent who is so very helpful!!!

George Burton

Easy to use and we had a great time

Richard Adams

I think it is a very well put together product and the customer service is top notch

Elaine Garrett

The entire booking experience from resort to rental car is amazing. The support given is top-notch. The customer service reps work endlessly to find the best bang for your buck when making reservations and assisting with activities.

steve mcrae

I enjoy the customer service and the attention to detail and the questions that I ask are noted to be knowledgeable

Anderson Goodridge

It's professional approach and helpful process

Shelley Gibson

The grounds were very well kept and peaceful. The staff was very courteous and took care of our needs and requests.

Sherlene Trott

The Customer Representative was very friendly, chose and took the time to explain what WC&TC was all about and to encourage to take advantage of the services which we had invested in but never used.

Sharol Reyes

The representative speak my language and explain everything slow took his time to call me back so we can see the web together excellent customer service

Marquis Townes

I enjoy the app it saves time and it searches just like looking for a flight or hotel or other sites so its very user friendly

Lynn&Sue Phelps

She was such a find. She worked with me, no matter how many questions I had or with things I did not understand. She figured out the best way to package our trip and never made me feel I was taking too long. She had a wonderful personality and was very knowledgeable. I now have her extension on speed dial.

Jeff Pryor

Joe was amazing to work with. He did a great job explaining what I needed to know and was very patient with me. He was professional and the entire booking process for my cruise was just minutes. I'm completely satisfied that I made a wise choice selecting your company. He is an amazing ambassador!

Brenda Adams

When i got connected up with ebrahiem zen. About the curise of my choice we had 3 conversations about price, he immediatly put floor and cabin on a hold for me to make my decision. When i tried to finalize my plans he was connected by cruise and travell of my call and ebrahiem took care of me in the weeee hours in the morning in his location of potugual to secure my plans that proved to me i was working with a VERY DEDICATED AGENT thanks ebrahiem

Bonnie Henderson

The people I spoke to are all so nice and helpful, it seems they strive to meet all my needs and ensure we have all that we need to have a happy trip.

Tiffany Rochelle Thomas

Our cruise was recently canceled due to Covid and they were super fast and helpful with getting us our refund. There was confusion at first as they also offered a future cruise credit vs a refund for their fees but once I explained we wanted all the money back were quick to adjust the refund amount to the full full refund. They are always the best price for cruises beating other fares from $200-$2300 depending on the room type in our case. Have used them for the past 10 years and will continue to do so in the future. Great care and customer service.

Kim Mitchell-Williams

The first time I call I was going to stop payment on my benefit package. When I talked to Matthew he reassure me I was making a bad decision, but then I called back to make a reservation but not able to get in contact with Matthew. I spoke with someone else and he was very helpful. So the customer service rep tht assisted us in making the up coming reservations was great.

amparo villar

We had a very Good vacation

Rhonda Alvarez

I really enjoyed Roy Vasquez and his ability to assist not just me but my sister-in-law to book our cruises for next year. He is kind of person any company would appreciate working for them. Made things easy and made sure I got exactly what I was looking for, explained everything to me that I needed to do not just then but in the future as well. He even called me back numerous times as I kept getting disconnected (my phone) and called me back a day later to be sure I understood something he thought he forgot to tell me ( he did tell me though. I thought it was he wanted to make sure). With this kind of service I would proudly tell people I am a member of Westgate Cruise and Travel. I would not have done this review before.

Jeffrey Joseph

I would have been informed that there is a $20.00 administration fee for the representative completing my booking. I all wished I was able to use my awarded amount with the cash I had in place. There is just a lot of read between the lines things going on. The representatives are very polite and professional. I'd just wished the information you are seeing is clear and give you a warm and comfortable feeling. In addition, I would like to receive better communications and offers on my Return on Investment (ROI) with Westgate Cruise & Travel Collection. I didn't know that Westgate Cruise & Travel Collection does a price match on hotels until a representative called me and answered my question after a previous survey. I was more a less surprised that the best prices are not being offered through Westgate Cruise & Travel Collections. I also don't care for that there didn't see where I am able to cancel a purchase on a hotel and to receive some sort of particle refund.

Carla Gatling

I'm glad I joined. I'm able to save money.

Mark Tegland

The $200 sounds great until you realize that you have to call to book and use it and in doing so are charged a fee reducing your benefit. Ended up being little better than just using my travel credits. Not being able to use both my vacation cash and travel credits was surprising as well. Seems like every benefit comes with a lot of fine print.

Gwendolyn Wells-HILL

A much bigger discount considering how much this cost

Anthony Clement

Probably one of the best places to book a trip

Teresa Vega

The resort was awesome! When your staff say that there for you with any questions and concerns and the person I give you their extension number and do not return her calls after three attempts. That not good! It makes you feel they got your money and that’s all they wanted.

Dimples Itutoru

I dealt with three different people in different departments and everyone of them had excellent customer service. They took the time out to answer every question on detail; that is what I look for when during business with someone I wish I had written everybody's name down but I didn't to give them an hand clap ( I know one was Edgar, Danisha?) THANK YOU

Kimberly LaFountaine

I needed to cancel our reservations for a cancelled Family Reunion. I canceled the non refundable room on July 2, 2020 and just got around to cancelling the flight itineraries this evening. I spoke with a very polite and professional young man named Carlos when I called. He called the airlines, Jet Blue and Cape Air. Jet Blue refunded our money, Cape Air said we could use said money for a year, unfortunately they don't fly out of anywhere near Georgia. It wasn't really a big deal as Carlos went above and beyond. After 90 minutes on the phone, I thanked him for his wonderful customer service. My phone started ringing about 30 minutes later and it said " Potential Spam ". I get many of these calls on a daily basis. The second call, I picked up and said something to the affect of "NO thank you, stop calling this number"!! 3 hours later I checked my phone and saw I had a voice mail from said 'spam' number. It was Carlos calling back to let me know that he called Cape Air back and got them to refund my airfare. He mentioned me picking up the phone , saying something, and then hanging up. This man went above and beyond his scope of customer service. I'm sorry that I thought you were a spam caller Carlos. Thank you for being the epitome of wonderful customer service. I appreciate all that you have done 😁 Tell your bosses you deserve a raise!!!!!. Keep up the great work!!! The world could use more people like you in it. Sincerely, Kimberly LaFountaine

DEE P

Charles was very great at explaining everything to both of us. He was patient and answered all our questions. So excited for our timeshsre!

Jeanne Bradley

Neisha went out of her to explain the services offered and was pleasant and knowledgeable.

Fedrick Robinson

One of the best decision I ever made in my life as an investment and your customer service is phenomenal the people that represent your organization that I have encountered so far are top-notch customer service people best I've ever seen in a long time keep up the good work

Chuck Harris

The pleasantness of all your staff; the courteousness I receive from all the people I have spoken to when booking vacations. When I have questions your representatives take the time to research my issues and return with accurate answers and suggestions. The ease of booking vacations, your beautiful resorts. One thing I really don't like though are the $519 redemption fees for the 3 cruise certificates I received when I prepaid my maintenance fees. I feel that's too much I also like the discounts I get when booking hotels and all the $5200 of travel credits I received when I prepaid my maintenance fees.

Maritza Estrella

Is easy to book your cruise specially with the help provided by their customer service representative. Great service.

Amy V.

The vacation advisor was so helpful. She was able to help me get a good deal, Being my first time to book and go on a cruise, she was able to provide me important information and was able to answer all my questions. She was prompt in returning my calls. I will recommend her to friends for cruise booking.

Paula Richardson

The representative was very patient in searching for an adequate hotel out of state. He also acknowledge the time it took to identify the hotel and accommodated me. The representative was very professional for the duration of the discussion. I was grateful for the support.

Donna Jackson

my agent was very knowledgeable and patient answering all of my questions and concerns. Colleen explained the benefits of enrolling with WG Cruise and Travel Collection along with my Westgate Timeshare Property

Angel Camp

The only thing that we didn't like was that we wasted a half of a day talking to another sales person instead of enjoying our time there. We was told that we was going to get a tour around the property and have a buffet lunch which only consent of hot dogs and it ended up being 3 hours long.....if we would of knew this we would of not showed up to this. But other than that everything else was wonderful.

Denzell Williams

Ive been a owner at westgates since 2017. When I brought the cruise & travel package to add with my owner ship I wasn't aware that it would be separate from my maintenance fee and I ask and was told it wouldn't be a further charge but they got me to buy in. When i call back they lowered the payment even tho still not to happy about it.

AK DELEON

Crystal was very pleasant, knowledgeable and was determined to accommodate all my needs. Not often you find a representative willing to help you without knowing if the customer is really going to purchase from them... She is amazing!!! Thank you Crystal Case you are awesome! 😊😊😊😊 …

Latecia W

Allison was absolutely wonderful! She helped me pick out the cruise that would best fit my celebration of my daughter's 10th birthday. The customer service was great. Even when I had lots of questions none of it seemed to bother her she was very patient

Susan Bandy

The agent I worked with tried very hard to work out something we would be happy with. I was very please with him! I am pleased we received a resort week for joining the platinum group and other things, however, finding out we could only use it on a studio was not very nice. Why would you want to give away just studios to your best members who have had faith in you? Do you think platinum members stay in studios on their own time?

Tim English

Heather has made a big difference on how we will book future cruises. We will only use her because she takes the time to help us get what we want at the best price. Thank You Heather

Suzanne Reno

the rep who helped me was so impressive. She really knew her stuff and checked all different prices and incentives each cruise line was offering. I felt we had all the best being offered and chose the one that fit my plans best.

Timothy Sinclair

The associated I spoke with (Michael) was very helpful and knowledgeable! He went through some information to make sure I was familiar with things and then encouraged me to go to the site and learn more about what Westgate Cruise and Travel offer!

ClintNLexi Norris

I gave the perfect score because I love the customer service. I had a very poor experience early in my enrollment. The last two calls to customer service in the last 60 days have been very pleasant, professional and efficient.

Paul Lewis

this was a great example of professionalism and courtesy combined to give outstanding customer service (and a bargain!!) in dealing with Alisha. I was most impressed and saved myself a lot of money compared with my UK sites - not bad eh?

Darrel Jenkins

My contact was very passionate and respectful. He has a great attitude for customer service. The world needs more people like him.

Sabrina Drai

My acct specialist was excellent. He had alot of parience with me. He took his time to acomodate all my needs and gave me an honest advice on my purchase. I absoutly will call him back for my furure needs.

Bolatito Oladuntoye

He was very patient and helpful

James Williams

Really enjoyed talking and conducting business with David Thomas. He offered some great travel advice and throughout our transaction he made suggestion to make my adventure memorable. I plan to do lots of business with him and so does my travel partners. Extremely friendly and professional.

Johnny Wise

The customer service that I received from Bobby and Sherry was Superb. Bobby went above and beyond to ensure that I received all my benefits. Not only that, he shared all his personal information ,and made sure that I understood everything. Thanks again Bobby & Sherry for blessing the Wise Family! God Bless You!!

Roberto Guerrero

they help me to find a hatel quickly and I get good price, aand she has a good attitude

Danielle Monfiston

Jasmine is a saler, she empowers her work, at the same time she is patiente with her costumers, she is a good listener, problem solver . She is great.

J P

I had the pleasure of working with Edward pomeroy who guided me through the process. He was alot of help, especially making sure I had the right cabin since it's my daughter and my wife's first time on a cruise. Great job Ed!

D .:

Not west gate resorts . Total scam

Maria Saballos

i gave a 10 because he gave me a great customer service he made me feel i was speaking with an old friend. very friendly and helpful. i would not change him for anyone else. i like the way he explain things to me.

Jacqueline Rivera

Vladimir ...He was awesome! I felt like he knew exactly what I wanted without having to meet me. He gave me the best deal without hesitation. Made me feel like a friend rather than a customer!!

Callie Hawkins

Few things could be tweaked... ie, the concierge lounge could use some music during happy hour.. labels for food.. and different (more variety) food options, condiments..(cheese, salsa, actual juice machines). Now peter the bartender in the lounge is very nice, kept your drinks fresh and was a pleasure to talk to. Our concierge Ashton was thee best hands down. Room was beautiful and clean! Everyone was very friendly

Richie Jones

I worked with Julie Boutros for the first time. I must say that I had a wonderful experience and she was the main reason I booed my first ever cruise for my family of six. Julie made the experience very smooth, she really knew her stuff and what she did not know she found out and reported back. I fell so comfortable with Julie that I don't believe I would have booked my cruise without her help. Thanks, Julie from "Chicago" for a great experience and I will only work with you and recommend my family to you.

Donna Mason

William was so knowledgeable and polite. He went above and beyond to see that we got the best deal. He answered all emails promptly and explained everything to me in detail. He is an asset to your organization.

Jose Martinez

I was told that I was going to save around a 30% on hotel bookings and so far I have only saved about 10%. It is great to speak about your product with all its perks, but you need to also walk the talk. All I have been doing with Westgate is pay dues, pay taxes, pay, pay and pay. I have not enjoyed my membership as much as I was told.

ken budde

Riccardo Day is great. He explained things so I could understand. Then I got transferred. First, when transferring to someone to handle things, please train people who can understand the problem and help rather than a 'sourced out' guy from India (he told me he was in India) who is reading off a script and not really much help. The person the guy from India transferred me to wasn't much help either, but at least I could understand his English. He couldn't help me and just kept telling me no. He would tell me there are no rooms for members, however I was online with Expedia, Kayak and even Westgate hotel and told him I was looking at rooms. He said he didn't understand how that could be. Not much help and frustrated me. When I got back with Riccardo, he explained it all to me and how it works. With explanation comes understanding and acceptance. Riccardo seemed to understand this and he elliminated my frustration level. He offered support for future bookings and I am happy with his help and assistance. Please train your customer service people to give more explanation rather than just telling the customer no. I'm thinking you need more Riccardo's on staff.

artis german

Because he is what you would expect in an agent he was very thorough courteous and patient and he took his time with everything he didn't rush us into making a decision he took his time explaining everthing he was awesome I would recommend him to anyone it felt like we were talking to family.

Lydia Moore

Customer Service was great. Wait time for someone to answer and to get you to the right person needs improvement.

Gary Cameron

Brittney worked hard to ensure that I got everything I wanted and even ensured that I received all of the amenities that I had not even thought of. Brittney tried and succeeded in making a personal connection with me which made me feel like family as we worked through the whole process.

Nedzad Jahic

My experience was the resort in Orlando was convenient, suitable with commensurate amenities for the amount paid. Even if you never left the compounds of the resort there would be plenty of activities. We didn't even take advantage of all the amenities afforded us as we had park passes and wanted to explore the neighboring areas. We met friendly people who have been owners for years and return to Westgate year after year meeting up with friends and relatives.

Grover Starbuck

I was having some difficulty in getting to an agent to make my first travel reservation. I was somewhat unsure as to how to make a reservation. I called the main number and Mr. Thomas answered. He was very patient with me answering all of my questions and concerns. We discussed a number of options and he was able to book the cruise that we wanted in the type of room we wanted. I have confidence in him and Westgate Cruise and Travel to meet our travel needs and look forward to our dealings in the future. I compared your services and quotes with other options and did find that we saved money by going through you. Thank you.

Carlos Pourier

Based on the value for the money.

Lisa Ramirez

I have been an owner for some time. I love the resort prices. The hotels prices sometimes are a bit more than online prices so I make sure to price match ALWAYS. We recently booked at Westgate Las Vegas and to my surprise it was an amazing stay. No hassling from staff, very clean and customer service was amazing. Downfall as owners we still had to pay full price for buffet but we chose to go elsewhere for food. All in all though our stay was amazing and well worth the $175 we paid from 3/31/18-4/2/18!!!

Laura Baldwin

This was my second trip to El Cid in Mazatlan. This time I took my grown children. I wanted to share the experience of Mexico with them. We had a wonderful time. The hotel accommodations were amazing. Everything you could ask for was just right there. Pool, beach, store, restaurants, medical facility (thank goodness we didn't need that) and entertainment. The staff were all friendly and helpful. The tours were well worth the price. My favorite is the tequila tour, where you learn how the tequila is made and free samples, also at lunch, you get to learn to make your own tortillas and salsa. The food was amazing. It was a lot of fun.

Louise Reopel

When I spoke with John (ex. 62546) on Monday, I got a lot of information from him. I told him that I had been looking at cruises but that I would have to talk with my husband and that I would call him back. I called him on Wednesday and left a message. He called me back and took a lot of information from me. Then he transferred me to Herman to get him to set up the cruise. Before talking with both of them I called my Carnival credit card and asked how much I could get off with the reward points I had on my card. I was told that I could get $50 off by using 5,000 points. Then I talked with Herman and he told me that the price of the cruise was coming down by more than half the price by using my some of my points, we decided to try out Westgate Cruise and Travel. Both gentlemen were very helpful in getting us to get to use our points. We are very satisfied with all the help they have given us.

Elda Cordero-Goodman

Kristina was very patient and helpful is the main reason. Even though I could obtain the hotel rate at a lower cost, I choose to use my cash dollars and points. thank you Christina, Kristina!

Duncan Butler

The young man I spoke with was very professional an seemed to care aboutmy concerns, I expressed o him that the place we stayed in was less up to par so he offered to add a 200$ travel credit, I was very impressed with this.( Wil be super impressed when I see it applied).

Brittaney Reynolds

Esther Rodriguez at extension 4170 went above and beyond while helping me book my cruise for my son's 13th birthday. I probably asked for 27 different quotes and scenarios (at the very least, as I was booking for my family of 4, my mother and father-in-law) and she cheerfully did, every single time. She even went out of her way offering different ideas. You could hear her smile through her voice and she made his process so much easier. Thank you, Esther, we appreciate you very much!

Donna Swanton

Everyone we talk to is so helpful and happy to help us make our arrangements easier! We love calling and letting them do everything for us! They have helpful people for everything from hotels in the states to flights and resorts outside the United States! We will be using Westgate Cruise & Travel for all of our travel needs from now on!

Debra Hopkins

I haven't been able to figure out to my satisfaction, if the membership fees are worth what I am getting in return. This is my first cruise and time will tell how it all comes out. I was under the impression that I'd get a discount on my airfare tickets that I booked through Westgate Cruise and Travel and it seems like they are pretty much the same price as if I bought them directly through the airlines myself. So I remain in the pondering stage when I consider the whole operation at this point. However, whenever I call, etc., they are extremely knowledgeable and helpful with any questions I have--very professional.

Elaine Powell

A friend booked travel for Atlantic City this upcoming New Year's Eve in New Jersey and she claimed that the prices were great and it was easy for her to get her booking completed. That is what I like to hear. Sometimes the website is not very user friendly or they don't have a certain area and people can not book on the website. It was good that they have made updates and made it easier for anyone to book travel.

Sandra Sandiford

I love working with Rebecca. I feel very comfortable talking with her. She is friendly, patient and is willing to take the time to make sure we find the perfect cruise that will fit our budget.

Greg Wiehoff

Excellent everything! Food, service, maid, butler, accommodations, amenities, and excursions were wonderful! 30th Anniversary for my wife and I couldn't have been any better! Ventus at Marina El Cid was awesome! Our butler Hector was great as well!

Randy Moles

After initially speaking with a rep I couldn't get ahold of her for three days then I had to finalize the deal with someone else. When talking to the rep I was wanting to book a reservation and they assured I would be better off getting this package and be able to have a resort and with certificates and points it would be very minimal amount for a resort. I signed up and guess what..... they don't have a resort avalible for my time. I'm checking in canceling my lifetime membership.

Cindy Gibson

I have and do recommend Westgate travel club often, however I was expecting to save more than the $23 that we saved the first time we had the chance to use it on a short spur of the moment trip, however it was very easy to book. Looking forward to booking our week vacation at the resort in our favorite place in the smokies.. hopefully soon!

Garnetta Thrower

Cruise ship & Crew were outstanding. Service was great & unexpected. There was something for everyone to get involved in or just relax if you wanted. Just wish I had been made aware of the transportation from airport to cruise ship ahead of time.

Miyah Jiles

I really like how the representative mr Danny handled my questions he was very polite and down to earth and understanding with my questions and me asking the same questions about 3 times in different ways so I could better I understand the products and offers I felt real comfortable with mr. Danny and was very pleased with the whole transaction thank you Westgate

Marlyce Hampton

Dean is professional and down to earth. I felt he understood my concerns and answered my question without any hesitation. Praying my family and I will be able to take a lot of vacations together. Without financial burden. That is my allotment goal.

Tanya Harris

The service we received was great. He did experience some problems early with one of the representatives not returning our calls. But after getting a different representative everything went smoothly

Annette Sorensen

A very long phone conversation 69 minutes. But i wasn't planning on spending more money. With what we already spent. After going through the information it seems to be a good value. We will see.

Jeffrey Lowe

The staff is more than helpful and friendly. My son recently spent his honeymoon at a Westgate resort and they went all out to make his stay memorable and fun. The flavor of any stay is in the details and the staff made it a gourmet experience for him and his new wife. I look forward to our next stay and my children do too.

Ken Osborn

Great service from Frank Aaron. He does a fantastic job of taking care of bookings--and is very helpful in quickly resoving any difficulties (such as change in dates, etc,) Listens to what I want--and then delivers.

Stacey Stuck

He was very helpful once I got done being bounced around in your phone system. I was placed on hold or transferred 4 times by the time I got to him. He was amazing otherwise I was calling another agency.

Clarisa

Edgar was awesome, he was super helpful. He gave me a wide range of choices and even used my travel credits towards my purchase.

Rita Kowalczyk

Love having this available for myself along with my children. Easy to find a hotel last minute and at a GREAT price! Website is easy to access.

June Ingram

Fantastic service. She took lots of time with us, she listened to what wanted. She even went to extra time to save us money, Shea’s kind and patient. I will work with her again.

Candace and Tom Pratt

It is a nice additional service offered by Westgate. Being able to book local hotels is very useful for our lifestyle.

Doug Melnick

My wife and I have always received good and even great travel values from Westgate Cruise and Travel. We have taken a number of cruises through them to and from South America, rented rooms and resorts in Hawaii and throughout North America. We appreciate value for our travel dollar. The agents we have spoken to have been courteous and helpful making us feel that we are important to them.

Olga Bird

Customer service associates exceed my expectations. Benny make my travelers arrangements easy and he is very knowledgeable about the products that they offer . He will go out of his way to help my friends and family to get the best vacations . The only concern I have is that sometimes you don’t get to much different of discounts as if you go to another sites in the internet. But as time pass I think Westgate travel and Cruise will improve that area. Totally happy with the customer service and product .

Tina Biebe

This was my first dealing with this agency, after being connected with them after a friend transferred a cruise certificate to me since he couldn't use it. As I normally do, I did background research to find out about the company, and upon seeing prior reviews, and performing additional analysis, I felt them legit enough to contact them. My friend had set up the basics of an account for me; I set up the remainder, then reached out to them as the certificate would be ending early in November 2018. Chad became my agent, due to the fact that he answered the phone when I was connected to the cruise department. As I normally do when I'm making a cruise reservation, I got his information, extension, work hours as I'd need to connect with him again as things were set up. Chad was quite nice from the time he started working with me. There was no language barrier, which is occasionally the case with some company reps and things have to be repeated more than once. Although I'm a cruise aficionado and keep track of the business on a close basis, Chad was still helpful as this was my first time arranging a Carnival cruise! I appreciated his friendliness, as well as him talking to me on a one-on-one basis so that it felt he was dealing with me as an individual, not just a nameless client. THIS is key with me, especially when it comes to making travel arrangements as detailed as those with say a cruise. I'm glad I had a chance to connect with him. He made the process way too simple! Yes, it helped that I've cruised before and know the various processes, but being able to work with someone who got a grasp for what I was aiming for made it all even better. I also appreciated that once he realized I had cruise experience, he didn't need to go into all the basics (Cruising 101), but could cover details in a normal manner. Another thing I liked was that - outside of travel insurance, which I always buy third-party - there was no high pressure to upgrade or buy other things above and beyond the application of the certificate toward a 4-day cruise. I had my research at hand, knew which itinieraries and ships I wanted to examine. He worked with me, obtained the needed pricing. I despise high pressure tactics, and was glad there was none. I have a cruise agency I deal with on a regular basis (and have for 4 years), therefore, I don't know if I would use Westgate in the future for my cruise needs. This was a different case, and I'm happy to have had dealings with them. While I can't comment on their other travel services and resorts, I would hope each representative handles their clients as well as mine did. If so, they are a company worth checking into.

Kamika Young

Traveling agent was very friendly and nice with me through the whole process of planning my vacation. She was patient with me in answering all my questions. She gave us an awesome deal.

Lisa Ulrich

We were looking to travel to the Bahamas, but got directed to this promotion at El Cid. It was incredible and just what we needed before the school year starts (we're both teachers). Our first all-inclusive and definitely not our last.

Tuff and reid Miller

It is getting harder to look up what I'm looking for . What ever happened to the very reasonable sights? An ever other sights you go you are able to cancel if something happens and we can't make it, why not this one.? I even pay to use this sight , can't do it here. Not very friendly!

Daineli Perez

Roy was the most informative service rep. He really helped to decide what I was going to do. If all goes well when we all go on our cruise in Apr, then I will definitely be using Westgate travel more often. I would like to deal with Roy strictly It seems to me he is the most educated when it comes to cruises. Thank you.

Beth Freed

I felt things worked out well. The people I spoke with were helpful, respectful. They worked within my budget, which was on the lower side, and I appreciate it that I wasn't made to feel that I needed to spend more.

Luis Velazquez

I've been calling a lot for questions and all the time they've been very nice. Also there is always somebody that can speak your language. Very good

Robert Howard

I was told I'd save $500. If I booked directly with the cruise line it was $3,515. Westgate is $3,290. I believe that's only $325?? And I don't have to own a time share at thousands of dollars, no membership or maintenance fees to book with the cruise line or through my local travel agent. Yes $325 in my pocket is better than anyone else's but it's not what I was led to believe.

Marivic Brown

Jennifer Hogenson was very friendly and knowledgeable on the Cruise I was looking at. She didn't try to sell me the expensive rooms like other cruises normally do. She took care of everything in less than 30 minutes lol

Tanya Ippolito

Great benefits and love the informational e-mails. I do not know everything about the program and I am not sure how to figure out where to go to figure out all the benefits of this site.

Ellen Stokes

been transferred 3x waited awhile before someone answers. No one seem to know how i can use my points//credits

Kenny G

Our travel consultant was great... took the time to explain everything in detail... not like your typical travel agent which is to get you off the phone as fast as possible. And only interested in your money!

Ben Rivera

The experience searching for a great deal through Westgate site was quite easy. In addition, I called to make changes to my reservation, the representative was very accommodating while resolving my issues. The overall experience was great.

Brandon Webster

Great customer service even when I was upset by the situation. They resolved everything and made sure we were satisfied. I owe your staff an apology as it was my mistake. They handled themselves very well.

Evettgianna Gibson

We want to share the great customer service and the prices we received with our friends. Your Agent William da la Torre was especially helpful and very accommodating in helping to ensure that our vacation was a success - and it was!

Justina Armes

Our stay at El Cid resort was thus far one of the best vacations that we have ever experienced. The courteous and attention to detail service was unmatched. We loved it so much that we joined their vacation club.

robert taylor

Freddy is very helpful and thorough. I never felt rushed and he was able to answer alll my questions.

Rick Taylor

Friendly and helpful service. Mr. Garcia made booking multiple rooms very easy. I appreciate his patience and willingness to answer all my questions.

Leo Cody

We never were told after paying around $1400 and $29 a year that we wouldn't have Quarterly anymore after a while. We were under the impression that we were locked into them for a life time. We are not very satisfied with this and also we were told that the cost of a motel that we stayed at would be $114 because we called on the phone and it was another $20. The Motel said that they have never charged that much and they offered us a better price then you did. This has been the worse experience with you and we are very dissatisfied.

Timothy Gaint

Well, my score is rate high secondary to minimal wait time upon initial call to customer service. My reason for calling was rectified immediately. It was a very pleasant call.

Virginia Alonso

Great sales persons !!They take time to find what you can afford!! And are very polite!!

Jana Walker

Everyone I talked to was very friendly, patient and professional. I was helped and given all the information I needed to sign upon the websites and book a wonderful vacation. So excited and feel great about the whole experience.

Achie Bermejo

Talking to a live person on the other line is rarely experienced these days. Still prefer talking to a person rather than the machine. Westgate Cruise & Travel Customer Service Representatives are always there to help, they are very accommodating , efficient , knowledgeable and respectful. They have the intuitive approach and have tools provide options. These are the reasons why we always travel and make the bookings through them.

Joseph Robinson

EVERY THING DEPENDS ON WHO YOU TALK TO. THE FIRST AGENT I SPOKE TO, WAS VERY INFORMATIVE AND GOT ME A GREAT PRICE, AND LOCATION, UNFORTUNATELY, THE LOCATION WAS WAY BELOW EXPECTATIONS OF WHAT I'M USE TO... HOWEVER, THE SECOND AGENT WAS VERY FRUSTRATING, AS THERE WAS A COMMUNICATION PROBLEM AND I HAD TO EXPLAIN THREE TIME BEFORE GIVING UP..

Adan Mendoza

Agent was great 👍 and value! …

julie mbua

The hotel experience wasn't the greatest..the hotel was clean though. There was a fire alarm going off after MN the second night we stayed and we had to evacuate, waking up the kids and walking down the stairs hurriedly and I am pregnant. We had to be outside for over an hour while the fire company was trying to figure out what was going on. Not even 10 hrs later, another fire alarm went off that morning at approximately 1015 just as we were getting ready to check out meaning that we had to evacuate again and so we checked our almost midday due to the whole fire process. This was soo inconveniencing and tiring especially for the kids. After all that, the receptionist told me she couldn't do much for me in the matter of compensation as I had booked the hotel through Expedia or whatever the site it was when I tried to inquire about compensation.

Caridad Baez

Good costomer service.

Velta D.

I was very pleased with the information Mr. Bosolet provided me and my family on Monday, July 24th. He gave us plenty information we can use once we are planning to travel and is willing to assist us with finding the correct deals and allowing us to renew our membership at a great cost.

Tracy Bell

Kristan was knowledgeable, helpful and very down to earth. She did not use industry terms to skate past questions and concerns I had, but gave clear and concise answers and information

Marilyn Hammel

Christina was very friendly and answered all my questions. She helped me fine a very nice place to stay. She was very knowledgeable about Westgate Resorts.

Roland Cadet

The agent took time to explain the benefits and the process was easy and fast

b p

Even though I was advised that i would be called back by the agent that was helping me book my cruise vacation, I was never notified by the agent after doing what the agent advised me to do. Even though this may not have been Luis fault. Thankfully after several attempts over several days and speaking was several travel agents on January 16, 2018 I was able to speak with Bryce Becker who helped me through booking my Cruise vacation.

Wendy Allen

Staff was very helpful in helping me to find a great hotel. My only suggestion would be that when I’m calling him and saying I want to go to say Orlando they could send me a list of hotels that I could look up and then call him back with a decision so I wouldn’t have to keep them on the phone

Mike Becker

Raul Souza was awesome. As far as the website to set our own travel plans, it needs much improvement. Also, why can we only use a certain percentage of our travel credits towards a booking? It seems we should be able to use the travel credits any way we want. Booking the Westgate resorts is also a pain online, there should be more availability. I can't book it online to get the great rate that was pushed while getting us to sign up because there is no availability. But, I can call the resort and the dates are available. Is there only a select number of rooms available for paid members? I can book my own vacation through Priceline or other sites and it is either near the same or cheaper. So far, I'm not impressed with the travel club. Show me something that is actually a benefit and that I cannot get cheaper on my own.

Carl Crump

Provide better use of credits and cash. Have not been happy with recent activities to schedule a vacation. 52000 points that are only worth a few hundred dollars. Say that instead of looking like a lot of points.

Shaun Andoll

Tremendous value and well worth it!

lostshp7

You were grate help and answering questions

Dennis Divinagracia

They we're very helpful with my requests but was disappointed that I was not able to reach them when we had changes in our trip where my wife not able to come coz of emergency. We bought cancellation insurance because of this kind situation and was not able to use it coz no one can be reached.

John Dent

Very polite - and helpful. I have always found the person on the other end of the phone has been very knowledgeable also.

virginia conkrite

The service is all excellent and the room are always 👌 clean and in order. …

Emilia Roca

It was very nice in helping me, negotiating and taking the time to explain to her my personal situations and get the best benefits for me, for now and for my future travel adventures.

LDB

She was knowledgeable. This is my first cruise; she was very patient and courteous. I appreciate and value her opinion and I cannot wait to board.

Cassandra Tiggs

Angela was amazing and provided me with lots of information. We just bought a timeshare, and she told me about all the amazing benefits we will recieve.

jason hibbert

Richard's professionalism and knowledge deserves a five star rating. This was our first time using cruise & travel site. Richard was more than happy to help us find a trip. Richard Glody gave us world class services. Thanks again Rich G.

Alfredo Medina

Because they offer many options and the people I talk to are very friendly and helpful

Joel Haskell

So we we have had helpful friendly service we have yet to stay for out time

Evelyn Hernandez

Customer Service - still working with my agent and he has been very helpful is our first time taken a cruise so we are some nervous . We are confident we wont have any issues with Westgate - we own timeshare in Orlando /Kissimme area and we are super happy or Westgate Customer Service Thank you - Happy Owners and customers :)

Evril Niles

It was so easy talking with him, and he very willingly explained everything without any fuss. He was indeed a pleasant gentleman.

Clayton O'Connor

He was extremely helpful in meeting our need, very knowledgeable and extremely patient in meeting our requests.

Virginia Delannoy

Always have had a great experience

American Soldier

Heather, the agent, had it all personality, knowledge, understanding, flexibility, and tenacity. Kudos Westgate ! We've had some real knuckleheads in the past but Heather more than made up for all of them. Why not use her as a model for hiring practices ?

Richard Hoback

Website allows me to explore on my own, or call one of your reps. Both have been pleasant experiences.

malcom pullman

I love our membership and i brag about it all the time. If i could get away from the office more often i would use the benifits a lot more lol.

Soldiers of YAHAWAH

I consistently have had a pleasant experience with our travel planning/hotel prices.

Dave Larson

Charles took time to help even when I was discouraged with the process. I'm still confused on how the process works but he was persistent in helping me, you have a great employee.

Monica Holland

Some of the travel pricing on various options especially cruises seem to have the same price or more than just booking online with the cruiseline or a booking site. Also, I was sent an email with instructions to call the number listed on the email for a bonus and to add family and friends. When I called I was transferred three times stating I need to choose a specific option number but was continually transferred to the wrong area so I hung up due to time constraints. I have always thought that when customers purchase a membership all aspects and rules be explained thoroughly and not so much lefy up to the customer to figure out too late if they have questions.

Korry Bowers

Had such a great conversation with Josh he explained everything and afterwards gave me his extension so if I had any questions or needed help booking a vacation he was available to help

Sandy Mccluskey

I could not get on the website. Was locked out. Call customer service. After a long hold, Neil was very helpful.

Annastella Rwezaula

I was excited to get a big saving on reservation. It was easy and clear communication and understanding about my benefits of Westgate travel.

jbeam46

As a member I have nothing but good things to say.

Bobbie Campechano

He was great. Explaned everthing in detail, where I knew everything that was available for me on my travels. If not for him I would have missed out on my savings and a great package.

Joanne Barrios

Great customer service. By calling me to tell me my certificates were expiring meant so much! They were s big help. Thank you!!

Smith A

I had a really great time at my resort. Only issue not offered kitchen to cook. other than that it was fun. The resort needs more activities for guest.

Jack Zakhar

We are working hard together to transfer a cruise and also looking at new cruises. Amy is very helpful and working great for me. I cruise quite on and she is saving me time and money. I will be working with her alot I would expect.

Phillip Lavigne

Jeremy did great job but first i was working with dan was very disappointed he hung up on me in middle of booking flight i called right back and was told went to lunch only 3 mi utes later very rude jeremy apoligized for him but wasnt hos job to do so dan very bad for business becauce i could have went to travelo ity just as easy

Krystal Roman

Danielle was great, she answered all my questions and made sure I understood everything before the purchase

Rene Gonzalez

I love using my benefits through Westgate cruise and travel. It really is an advantage I enjoy.

Josie Brown

My experience with starting up was absolutely phenomenal. Customer service is so polite and extremely helpful and patient with dense people like me.

John Yeo

I was speaking with 3 people at Westgate Vacations to make a reservation and thanks to Leica, Britany, and Trinity they were extremely helpful with this and accommodated all my requests and questions. They handled all my concerns with superior professionalism.

Sandy Ellenbecker

I'm sorry but I really don't know or understand how to use the travel credits I am traveling a lot next year so how far ahead I will have to contact you to see if I can gets some help planning and using them.

Dee Slaughter

Each associate was extremely helpful and wanted to ensure all my questions and concerns were answered.

Angel Daisy Marrero

Jorge was truly kind and professional and helped me save tons of money by switching to booking my car reservation with Westgate and price matched the competitor's going rate.

Sorimar Casiano

I like this website because it’s very easy to use. The webpage provides a lot of alternatives for hotels, cruises and even plane tickets and car rentals. I can read some reviews directly from the same page that I use to book the hotel and I don’t have to go and find it in another website. Everything I need is in one page and one website.

Annette McCauley

I was wondering why my relatives took so many trips, to so many different places! We had so much fun every place we visited! I really thought my Aunts and Uncles were rich. For years my family members have been owners of various timeshares. So on my 1st trip to Las Vegas , we were stopped and invited to a presentation. My husband and I went and that's the best investment we've done, all except our marriage! We took our first booking with Westgate on my Birthday this year, we had a ball! I posted our vacation pictures on Facebook and went live too. Everyone was asking me why I didn't tell them that I was going on a trip, because they needed a vacation too! I told them about Westgate, and encourage them to join!

Kenneth Hubbard

Little contact from assigned/personal membership rep following up to see how things are going. Seems like more interested in selling ugrades. Web-site is great though.

Berenice Moya

I want to tell you the experience was amazing in the Hotel El Cid , they have beautiful spaces and the environment is plenty to relax and we enjoy each moment , great hospitality feeling and meaning it gives us pleasure and happiness during the vacation.

Kimi Irene Ginn

Jonathan was extremely personable and professional. Presented information and opportunity to move to Elite status in pleasantly persuasive way. Did not feel pressured.

Jose Martin Castro

Nellie the agent that worked with me, was professional, courteous and worked hard to satisfy our needs. Great job.

Desmond Duffus

I had a very good agent who spent lot of time assisting and being helpful whilst I am doing my booking overseas to book a flight to and from US and UK great advice given and help from Surendra the agent

david griffith

They have lots to offer

Gina Robinson

My representative was very professional very patient very eager to help me find the best place finding the best deal in the best place to stay I'm so excited wish I was going right this moment thank you so much

rob scheinkoenig

It took 5 times to get address email and rest of info correct. Got payment info correct 1st time but did not seem anyone really cared after that

Carolyn P Riggs

Good follow up. Great patience. Cooperative and considerate.

Sheila D

Susan truly cares that I know exactly how to take advantage of the deals available to me. She has great customer service skills.

Donald Thomas

The customer service representative was awesome he did everything he could possibly to provide for me the best for me and my family

jennifer Wilson

We have saved lots of money on vacations and have helpful people to work with on the phone. We are looking forward to staying at our timeshare next year. We just bought in last year.

Susan Stonehocker

The staff was helpful in changing our reservation from Carnival to Westgate Cruise and travel. The saving we were able to get with going through Westgate. We will use the service again.

jocelyn sanchez

I have spoken to 3 customer service staff - danielle, vicky and javier. They were all efficient, helpful, polite and even went the extra mile of calling the cruise line to assist me with my booking. If there ard things they do not know, they put you on hold and ask someone. I respect that. I applaud westgate for the right people they choose to man their call center. They only get the best. That is why i love westgate.

Gerald Dammann

they shut the outdoor hottub down when it is 60 or better outside. people who come from colder areas think this is great weather for hot tubs. this needs to be reconsidered.

Pat Lazaro

The staff, particularly Marco, is always courteous, helpful and informed. We do not spend too much time on the phone to complete the transaction.

Salvador Mayo

Because she was really helpful n explained everything perfectly and booked everything for me..

Emma Watts

I made a Reservation to Las Vegas Nevada on our family plan. But I was told I can't get my money back. Two of my sisters are going to Cancer treatment and we cannot go now. I payed my money in good faith, I should be able to get my money back or go toward my payment plan. Emma Watts, 980 Sisson Dr. Greenville, MS 38703.

Lamisha Stephens

Resort is very clean. Employees are awesome( get customer service). Different pool areas you can go to. Etc

Bennitta McNair

The whole experience was great. They treated us like family.

Emery Heyward II

Alex explains the entire program, he walked through the internet, item after item Alex made sure that my wife and I understood the entire program from a to z.

myron langhoff

Jaime treated me very professionally even though I hung up un her in a previous call

Leroy Johnson

Because Westgate is a good vacation place

amanda odom

Customer service is always polite, friendly, and helpful. Jody made it easy to book a cruise

Ndola Carlest

I have already shared my experience with family and friends. My friends appreciate the affordable vacation options.

Tom Doss

call back at the time you said you would call me back 11 minutes you told me, 24 hours later you still hadn't called.

Michael Polidura

Carlos was great , friendly & took the time to fulfill are needs. Also gave us different options on things we can do while on our vacation.

Carlyle Joseph

Dealing with David was a pleasure he was able to help me get what i wanted .He also informed me about the insurance that i can purchase for this cruise.He was polite and professional.

Charles Jenkins

Heather McLaughlin from Westgate Cruise and Travel Collection provided great service during our recent booking on a Carnival cruise. She ensured we used the best method for booking our cruise which gave us the best value for our money. Keep up the good work.

Carlos Quintero

He help me for register y provide all information what I needed

Jantae Spencer

Great service, clean atmosphere, lots to do for the family. Good food as well as help with any and everything from car rental to booking a flight.

Arsenia Dharman

Certificates have short expiry dates. People plan for vacations. Some travel advisors are pushy for expensive memberships, which is a turn-off. Westgate Cruise is associated with INTERVAL iNTERNATIONAL. another travel agent that also promises thousand of inventories, but when you request one there is nothing available but is given first to nonmembers who would pay more than members. Same thing, same method. This business regard members have deep pockets, for a lot of hidden add on fees. Oftentimes non-members, get a better deal soliciting for repeat business. Love and protect your members, make members happy and proud of memberships.

SAMUEL RANALLO

have people that speak English and know what they are doing. on the phone 3 days about 2 hrs before getting things straighten out i hope we will see

Prince Kay

For what I was trying to do, I got a major run around. I spoke with 5 different people and in the end, the last person transferred me to the reservation area that had close 2 minutes earlier.

sandra mahoney

First time using travel and cruise through Westgate. I couldn’t believe how much money I saved. This is a wedding gift for my granddaughter and husband. I know they are going to be so happy with this. 😊 …

tonja moore

He was extremely helpful and worked hard to make my experience pleasant.

Yvette Diaz

She was very good explaining the program to me, but unfortunately financially I can't continue with the program and I cancelled

Narda Johnson

The customer service rep was very patient I was very at adjectives cuz I was hot and she still continue to be professional so I like to thank her for continuing to be professional although I was irritating to her

Annette Thomas

I like the way she explained the way the savings works for me and my wife.

Geannease Morman

The customer service rep. Eric was great. He explain how everything works and took time to answer all my questions.

Regina Jackson

They was great getting all my questions answered and really took the time to explain my concerns.

bob scheinkoenig

It was either Westgate Cruise & Travel or Princess Cruises that got my name and birth date mixed up on our air tickets,and booking on the Ruby Princess . It took 6 phone calls to WG and the Princess to get it straighten out. When we checked in to board the Ruby my son's passport Number was on my boarding pass. It took my wife and myself 1/2 hour waiting to check-in because of this screw-up. A GREAT WAY TO START or vacation (not).

K O

So far everything is going well. No problems with booking. And every time I call customer service they help and answer any questions I have.

Philip Waite

Daniel Correnza was very courteous, very helpful, and ensured my needs were fully met before he let me go. Bravo

Deb

WE ENJOYED OUR CRUISE WITH MSC SEASIDE. IT WAS THE 1ST CRUISE MY SISTER AND I HAVE BEEN ON AND ARE VERY PLEASED WITH OUR CHOICE. ALTHOUGH I WOULD CHANGE A FEW THINGS WE DIDN'T LIKE. ONE WOULD BE THE DRINK PACKAGE AND HAVING TO REQUIRED ALL CABIN MEMBERS TO PURCHASE REGARDLESS IF THE OTHERS DON'T DRINK ALCOHOL OR SODA. SO THEY HAVE THE EASY PACKAGE AND THE PREMIUM. THE EASY ALLOWS ALL SODA, COFFEE, CHEAP WATER (LOL), AND WINE/ALCOHOL UP TO $6 ONLY. THE PREMIUM IS EVERYTHING YOU WANT. WE DID THE 7 DAY CRUISE, SO THE PRICE WAS $427 FOR THE PREMIUM, AND $217 EASY. IT'S ACTUALLY MORE IF YOU PURCHASE THE 1ST DAY. WE GOT IT THE 2ND NIGHT SO IT WAS A LITTLE LESS. WE ACTUALLY GOT IT THE 1ST NIGHT, BUT WEREN'T GIVEN THE CORRECT INFO SO IT WAS REMOVED AND REPURCHASED. ANYWAYS BESIDES THE DRINK PACKAGES (WHICH WASN'T ALL THAT BAD ONLY FOR THOSE WHO DON'T WANT ONE AND HAVE TO BUY DUE TO THEIR POLICY) WE LOVED EVERYTHING. THE OTHER WOULD BE THE TIME IN SOME OF THE DESTINATIONS. WE GOT TO PR LAST MONDAY AROUND 5PM AND STAYED UNTIL 1AM. I FEEL WE SHOULD BE THERE EARLIER TO ENJOY MORE DURING DAYLIGHT INSTEAD NIGHT. ST THOMAS WAS 12 HOURS AND HONESTLY IT COULD'VE BEEN 7 AND THAT WOULD'VE BEEN ENOUGH TIME. ST MAARTEN WAS 7 HOURS AND I WOULD'VE RATHER HAD MORE HOURS THERE INSTEAD. THE BAHAMAS WAS BEAUTIFUL AND ALSO 7 HOURS WHERE IT COULD'VE BEEN A LITTLE MORE TOO. BESIDES ALL THAT WHICH WASN'T SOMETHING THAT WE WOULD SAY MESSED UP OUR VACATION. I WOULD 1000000% CRUISE WITH MSC SEASIDE. I LOVE THE QUALITY OF EVERYTHING FROM THE CABIN, EVERY ACTIVITY, SHOWS, FOOD, AND OMG THE STAFF THAT WE MET WERE THE MOST AMAZING PPL WHO I KNOW WE'LL KEEP IN TOUCH AND WANT TO COME BACK TO SEE THEM AGAIN. I WILL MISS IT AND HONESTLY DIDN'T WANNA COME HOME. LOL. I AM ALREADY LOOKING TO BOOK ANOTHER ONE BUT AROUND THE TIMES THE STAFF WE MET WILL BE BACK AT WORK SINCE MY SIS AND I WOULD LOVE TO SEE THEM AGAIN. THANK YOU MSC SEASIDE FOR THE MOST AMAZING TIME ON THE SHIP AND WE WILL SEE YOU ALL SOONER THAN LATER. LOVE YOU ALL XOXOXO :-)

Kaunda Moss

Richard explained everything clear to me, he was very nice and he took his time

Linda Vincent

Westgate Cruise and Travel will help you find great cruises for very reasonable prices.

Cyndy Prichard

I felt like the person was there for me, not the company. Very helpful! Congenial and well-informed.

Barry & Char Davis

We had great help with all aspects of trip. The one exception was that two of tours scheduled were practically the same. Same jokes and same stories

Sharon McBride

My account rep was thorough,adamant,friendly and aim to please me....He made sure that i was a happy customer

Edward Hendela

Although I enjoy using Westgate Cruise and Travel, I would expect agents to contact me when the fare I have paid either goes down and I am entitled to purchase at a lower price, or there are bonus upgrades available. I purchased a Norwegian Cruise Line transatlantic voyage out of New York, as did my son and daughter-in-law. If it wasn't for my daughter-in-law's persistence, an upgrade that we were entitled to would never have been gotten.. There was no further contact from Westgate Cruise and Travel following the initial purchase of the cruise, and a good travel agent would be on top of offers that will help their customers. I can't say that Westgate Cruise & Travel goes out of their way to attempt unsolicited actions except when attempting to upgrade memberships to a Premium membership. There is no follow up after the purchase of a cruise when upgrades become available. The after-sale is important when upgrades become available. Not just Westgate Cruise and Travel upgrades!

Paul Carfang

I worked with George in the cruise department and had what I needed completed in less than 5 minutes and he answered all my questions. It was very easy working with Westgate and George.

Joe Quiles

I am happy with the professionalism. However, I am not happy with no one calling me back to book my hotel stay in Barcelona, Spain.

Albert Blakeney

I haven't taken my westgate Cruise An Travel yeah. But waiting to do so this year. An it looks like a good deal. So I'll be looking for the travel this year with you. Thanks

Jacklyn Parker-Fann

From the very first time of using Westgate Cruise & Travel, We have been able to save money on our travels and the customer service representatives have always been very helpful and courteous.

Charon Huebner

Would like to be able to reserve more then one unit so our kids can also enjoy the benefits we pay for and use more of our credits

Mellissa Hood

Sherice was great giving me all info I needed with my purchase. I have had many try and sale this to me but she was the one to break me.

Gene Barnes

Westgate personnel takes the time to explain in layman's exactly what is being said. They don't mind repeating it until you understand it. That's a real plus in todays industry.

Janet Cordoneda

because there is always a friendly voice on the other end of the line willing to help and willing to provide you with the best options they can give you.

Fernando Quinteros

In most cases I am very happy with my hotel reservations, but in some cases they have been a bit more expensive than if I had made them for other options.

José Monzón

For foreign customers like us, it no easy to contact by phone only, it is needed some additional way such as e-mail, Whats-app or similar.

Bill K

I had to go through 3 Reps before I finally got help to place my order - it was furstrating. Also when I placed an order for my flight. I did not get the best deal.

Marilyn

Leon was amazing to work with.

Bret Holdeman

Victoria was very helpful, and knowledgeable about cruises. She went above and beyond helping me find the cruise the work for my husband and myself.

ChaVon Sanders

Enjoyed the resort! The El Cid Marina is excellent!! Every staff member paid attention to my details!! The property is beautifully located on the coast!!

John Thompson

The discounts are usually quite good and the agent I use, Rochelle Farentelli, is wonderful--very efficient, friendly and easy to work with.

Gloria Knight-Slaughter

The WGCTC is great for people who travel, the deals sound amazing. You can't go wrong with the lifetime membership, you can share with family and friends also.

Pamela Larkin

We experienced a flight cancellation without notification from Frontier Airlines. Called Westgate and was helped with alternative plans

Vic Clemons

Westgate has timeshare property but they also have other levels of membership that don't get you stuck in the money pit that is just part of normal timeshare. If you are looking for a travel "club" that doesn't have all the traps you will typically find, give Westgate a try, I think you will be pleasantly surprised.

Ernie Hernandez

Easy and ended up cheaper dealing directly with the great team at Westgate Travel. I recommend booking early for packages if you can lock in good discounts

Denisse Bowyer

We had a wonderful 5 star experience at El Cid in Cancun Mexico. This new facility met and exceeded all of our expectations.

Charmaine Earnest

This is a great investment for me to enjoy travel for life. Rebecca made everything easy with her knowledge and how she provided great customer service.

Patrick C. Thompson

Shane explained the benefits of the Cruise and Travel Membership. Have never had this explained before...since most Reps only want you to pay for services without truly explaining the benefits.

sandy milan

Westgate town center awesome. Studio was entirely way to small. Other than that great. Would definitely always book a 1 bedroom or larger worth it.

James Heslip

Very courteous and took care of all my needs in a timely manner very polite and found me great rates for my stay........

Willie Jean Senegal

I really enjoyed speaking with Terry (Newton). He was not pushy, yet very informative; and he listened to me and what I wanted.

Janie Kirk

Frank was terrific! WGC&T was the best price we could find. That makes us very happy!

Jennifer Mowers

So far everything with Westgate Cruise and Travel seems great, but I'm a brand new owner, so I haven't actually been able to book or experience anything yet. So I hope it goes well, maybe then it'll be a 10

monique malone

it was fast easy and pricing was great, so far I can see the benefit either for a stay-cation or a vacation is a great exchange to use

kathryn brewer

Louis was very helpful and patient with me since this was my first time scheduling a trip and had no idea how to do it.

Tiffany Moore

Had a great week at the Westgate Cocoa Beach Resort! The room was really nice and clean. Everyone there was extremely helpful and nice.

Marjorie Randall

Most railroaded bunch of lies I can't figure out how they sell you stuff tell you all kind of great values for your money then you get to resort and find out its all different river ranch sold me Cruise membership went to dude Ranch didn't get room I pd for and was told no management on property they sold off most of cabins and mine was last of a few available the stay was a nightmare we left afterv2 days of 7 family members were really disappointed I had a hard time booking Cruise with certificates too I wish I could recommend this company but I've had enough of their lies anything to make a sale

Ronald Soricelli

Best travelers aid ever. Value of membership is quickly recovered thru the extraordinary savings on first class accommodations

Rose Cobb

Good customer service, he really help me and my husband understand the offer

Carole Weinberg

Professionals who are courteous and know their business, wanting to assist their clients in every way possible to ensure the best vacation and travel experience. I highly recommend Westgate Cruise & Travel for all vacation needs!

Kasandra Lumpkin

The hotel we got was not really up to Westgate standards. I'm not sure we got the best price for what we got

Shelly Huffine

Very easy to process on line and easy to talk to someone to get help. Thanks for making our experience better

Sherry Harris

The ease of booking my reservation Hopefully, it will be just as easy upon my arrival. If it is smooth, I will rate this a 10.

Joyce Ross

The person I spoke with was very helpful and explained everything I need to know before I made my decision.

Withley Jean-louis

Rep was very professional and did all he can to help out and answer questions. Discount wasn't different if I booked flight myself.

Anthony Pettengill

Ease of booking the reservation. I might have scored a 10 but would encourage folks that are interested in Vacation Club memberships to research other companies available, prices, and years of membership.

JR P

give me what you said and promise. and Stand by your numbers. Lack of resolving my issue and taking my dream vacation away. any more needs to be discuss further and not by survey questioning.

Yolanda Williams

He took the time to explain all the benefits to me and was patient with me

Eric Russ

Great customer service and have not had a bad experience at any of the properties that we have stayed at.

Kathlenn Vasquez

I would give a 10 if I could be able to book quarterly specials myself or get in contact with a representative by WhatsApp, email or chat. Calls are very expensive when calling from outside USA.

TIm Murray

We were told we would get 3 one week vacations with the 2,000.00 payment. WHAT a lie, you people run a pretty good scam.

Lori Flint

I've made mistakes but feel customer support gives its best effort to help me navigate through the process.

Kevin Doucette

Overall just really helpful. Made sure we were getting the best service needed

Shawn Corbin

Maxine was very thorough and guided me through the online process and made sure I understood everything.

Kim Scichilone

we never have issues with booking when we find something of interest they respond within 24 hours always friendly agents

Jaime Zuluaga

I'd like to be able to book online without having to call but the staff member was nice and helped me through

William Elrick

Because lilian did a great job helping us with our hotel and travel plans.

ALBERTO CELLERI

The attemtion of Ricardo was very good but not was his selection my budget and I recived others advices with prices low and when I wanted got it not was possible

Yolanda Jones

100% satisfied

Brian Aten

The representative was very kind, very patient and treated me with a lot of professionalism and knowledge. I am very satisfied.

J Jones

He told me my cruise was canceled and why it was whichinformed me when I would receive my refund.

C C

He was very helpful and nice his customer service skills were superb

Kirkland Wallace

As a Weatgate owner I don't feel the value brought over to Westgate Cruise and Travel in the form of credits are sufficient enough for discounted use on Westgate Cruise and Travel offerings.

Betty Schalk

He took the time I needed to find the right deal for a cruise. Thank you very much.

Shay Fletcher

Westgate has some great vacation destinations. My only problem with Westgate Cruise and Travel is that it's not enough time allotted to use all your points that you earned

Angelique Maury

Representative followed up with the call and was patient in making sure we were okay with the upgrade of our interest.

Jan Atkinson Griffin

Andrew. He is extremely personable and helpful. He explains things in easy-to-understand terms.

Jennie Miller

Pedro was excellent and extremely professional while helping us book our cruise. Explaining our different options.

Pearline “TiJuana” Hogan

The customer service is excellent. The prices for the trips are extraordinary. We will definately take more family trips now.

Toni Toole

she was very nice and gave us lots of info for our cruise. Her name is Marcia Ashton.

haronn hicks

The pricing and customer service were helpful

Heather Meaney

Good personal contact. I do not use computers for surfing the site for information.

Mal H.

George did an awesome job. There is so much information to absorb but he made it all seem so simple.

Zuleyma Rosario

I would offer some of the services without so many fees or lower fees. Overall happy with my membership.

Patrick Terry

Great service, taking care of my needs, without selling me something I don't need or want!

princely JN Paul

Rebecca was very helpful due to the fact that it's my first time on a cruise, I was glad that she was the one that took my phone call.

Javiera Monardez

Is so convenient, i loves being treated as a VIP passenger but i did not like to have people offering me the time share all the time

Valerie Smith-Massey

Great Customer service. Great prices. I saved over $200.00 on my room using Travel Credits

Simia Major

Emanuel Lopez my representative rocks. He took the time to answer my questions and if he needed more information. He would get back to me asap.

Shawnda Fullwood

Exceptional customer service. Very patient and informative

The Hyla Cafe

Alisha was very helpful and my stays at you other resort, Flamingo in Las Vegas was amazing (10 for sure). Thank you

Norma Silva

The agent that took care of me was extremely helpful and looked for the best prices for what I needed.

pnut8880

He was an excellent representative that stuck in there with me to resolve a issue that I had with RCCL. To get my booking transfer from them to Westgate..

pam myers

Very satisfied with the way Steve Apodaca helped us and returned our calls. Cant wait to start traveling!

Raee Williams

I have been a member of Westgate Cruise & Travel Collection for several years now and has been very please, I get to travel at a good price and good prices on hotel accommodation.

Tonycarmich

Highly personable and helpful. She worked very hard to help my wife and I am planning our dream trip.

John Harrison, III

I love how the system works and it's very simple and reliable when I need it

Robin Grove

David was wonderful to talk to!! He was very informative and very patient with me when I had questions.

Charleta McInnis

The customer service was good, but the savings credits that can be used for reservations are an insult after you have spent over $3000.

Roshenea Bristow

The room is ok 👍 the bathroom is small …

David Edsall

It has proven to be everything promised from the beginning. Saving money and providing top places to vacation and stay. I'd recommend Westgaate Travel Club to anyone who likes to travel.

Keith Moger

Getting the actual airline tickets was a little confusing and when I called back Lester was suppose to return my call in 5 minutes. Nobody called back and had to call again.

Kharina Rosario

Great price, the only problem is that when we went to the resort, they said that they can't warranty the side of the unit

sharisla williams

The resort was extremely beautiful the staff was wonderful and the location of it was dead on my family enjoyed thanks westgate

Anthony Burden

Because of the friendly and knowledgeable customer service.

laura manzo

i found everithyng i need hotel rental car...good prices and very fast the program

Rosanne Milazzo

Joni, my agent at WG Cruise and Travel, was great. She went out of her way to answer all my questions, understand my personal situation, and help me out.

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