Reviews of Government Vacation Rewards. (Travel Agency) in Phoenix (Arizona).

Government Vacation Rewards

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338 Comments

Travel Agency

Travel agency

15147 N Scottsdale Rd Ste 210, Scottsdale, AZ 85254, United States

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Information of Government Vacation Rewards, Travel Agency in Phoenix (Arizona)

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Reviews of Government Vacation Rewards

Sonya Friday

We enjoyed our stay, property is beautiful staff very helpful. Loved all the restaurants on the property. The excursions were top of the line from the resort.

Mark Alexander Jr

GOV Vacation is a great travel program and site for active and retired Vets. The discounts and travel packages are superb. They price mactch for all travel needs. The customer service is outstanding. My Rep Freddy is the best in the business. I highly recommend them. You definitely get a bang for your bucks. I've using them for 10 years now. Even if you don't purchase a points, money, and free trip package; the $29 a year membership is unbeatable. Try it out.

Daniel Watson

Although I have only used it once I see the great potential in it. The customer is AWESOME. MEGAN DEVIN phenomenal at helping navigate my way through the process.

Anthony Edith

Government Vacation Rewards provides outstanding service and is very easy to use for planning your vacations, hotel stays, flights and car rentals. Their customer support staff is the absolute best. I highly recommend using them.

Joey Brever

Jorge was very helpful and the reservation process didn't take long at all. I will be calling him back in the near future so he can assist me with flight reservations

Charles Taraboletti

The service is great and prices are excellent. I joined about 15 years ago when there was a link on the AAFES website. At the time, I could pay for my travels by using my military Star card. The quality of customer service and selection has kept me a member since that time. Join and enjoy!

Melanie Jackson

I had a hard time making my reservation but my costumer service representative was so nice and polite. She didn't give up until we was able to get a room.

Diana Craig

Very helpful, walked me thru the process with ease. Very cordial and said to call if any concerns. Thank you so much

Bixby Robinson

My Account Manager Jennifer Hankurik and her team are awesome. Exceptional service and very professional customer service. Thank you!

Amanda Greene

Fabio at Government Vacation rewards is amazing! Great customer service and stress free booking. Fabio was able to get me a discounted rate on a last-minute vacation. I highly recommend their company.

Jason Burkett

I have used them a couple times and they seem to always try to upsale me to things I'm not looking for. Not the best travel agency, not the worse.

louis neff

loved our last trip to Mexico!

Julie Stevenson

David Pires was my final booking agent and he had a great attitude, had lots of patience and did the hard work and found me the best cruise price for my choice of sailings!

Department Adjutant

It was easy for me to find what I was looking for. But unbeknown to me and I believe GOV Vacations Rewards after I paid in full after I added the extra insurance cost & Gov Taxes, I was giving a bill for additional daily service charge of $16.00 a day time 2 guest total of $32.00 a day for the 7 day stay.= $224.00 additional cost.

Dishoungh White

The salespeople were very understanding. I was pleased with the thorough jod that they did to expain all my benefits and suggestions on how to upgrade my account. I have used the rewards program three times this summer and it saved me money on hotels, resorts, and cruises. I was skeptical of renewing my membership at first but a sale representative named Diana persuaded me to renew another membership. I want to take full advantage of the points that I currently have and use them for future vacation travel. Diana was very polite and very helpful.

Chaoni Kelly

Very helpful. I was afraid that I was going to miss my grandmother's funeral because of a flight time mistake. She really help me and now I'm stressing too much.

James McCune

This was our second trip through Gov Vacation Rewards and both were exceptional. Our first was a graduation trip for our son and his two best friends at Grand Mayan Riviera Maya and our most recent was a birthday trip for my wife & I to Grand Mayan Acapulco. The Vidanta resorts are truly excellent! More importantly, every single person I spoke to from Gov Vacation Rewards was friendly, professional, and knowledgable. From picking a destination, to booking the resort, to booking flights... everything was top-notch. The staff go out of their way to ensure every question is answered, every concern addressed, very detail explained. I just wish I would have travelled using Gov Vacation Rewards sooner!

Qimmah Gillund

It would have been nice if we knew ahead of time that the Resort, we were going to stay was a vacation club promotion. We lost 5 hours experiencing hard sale tactics that took away from our vacation. We were caught off guard. Otherwise, Government Vacation Rewards is a great program which saves you money.

Kevin Dyer

resort was a very good value however, felt a bit nickled and dimed at an all inclusive having to pay for Wifi and return transportation to the airport.

Thomas Moreau

You folks have been great, especially Annabelle out of the Arizona office!

Sheri Lucas

Great offers but takes a bit to get used to how you navigate the site as well as how to use the credits and what they can be used on. I’m not sure how great the deals are…

Raul Burgueno-Osorio

Fredy Gonzalez is always there to help. Another reason is the quality of the products you offer to customers like me.

BRUCE BURTON

The sales agent was pleasant and direct. With me being a first time customer, all of my questions were answered.

Glen Floe

Had to talk with a person that wanted to sell an upgrades membership to me total waste of time

Richard Hugo

Good service answered all my questions very professional and helpful.

LeeRoy De La Rosa

Oct 2018 , I booked (Mayan Palace Riviera Maya - Resort Cancun) they said they would upgrade us to the (The Bliss), but when they move you away from the pool, restaurant, beach and then you must walk 15-20 min to get somewhere. Is it really a upgrade? Maybe the room was the only upgrade, (we didn't get a chance to view the other room) the distant from amenity's got further away. I'm hoping to make other Vets aware of this. If you don't mind the walking (20min) from pool/beach/restaurants then go for it. Also on the Gov web site we could not find any information about the resort The Bliss. don't get confused with The Grand Bliss. Two different resorts. The Bliss is only 3 floors.

Pamela Nance-Pittman

My experiences with GVR have been outstanding!!! Kate is AMAZING & EXTREMELY PROFESSIONAL!!! I love that all of my stays have been above and beyond what I expected and the service I receive each time from Kate is top tier white glove concierge!!! Definitely staying with GVR.

Doug Hannon

Well, there were a few hiccups. On the whole it was a good experience

Nelle Soyibo

it was a smooth process to book and when I call customer service they are always ready to assist. Although I am still having trouble with a previous transaction, I will still give a 10 because the fault is not the company but the third-party contractors. Thank you, I had such a great time and within my budget.

Norman Young

Sales person was very friendly and willing to help no matter what. You can't beat the deals that govvacations has, I use whenever I can because of it.

Karen Carlisle

Mr. Sing and Sarah went out of their way to make sure I got everything I wanted in my vacation package. Their dedicated service restored my hope in GVR once again.

Lori Scurka

The experience was very easy. The agent was very professional.

Denise Kenney

Wilma was extremly nice and knowledgable about the program. Hopefully I will hit all my bucket list vacations via this site.

marianne sterling

Gladys is great, but sometimes it takes a day or two or three to reach her. You need to have a better system where the agents are not overloaded with emails so they can answer them and I still say they need a second phone where they can call the cruise lines and while on hold, take care of other customers.

James Savage

Between Suzette and Nellie we have been able to achieve our current short term goals. While the upfront May cost a bit but in the end the benefits will outweigh all. I would surely recommend that all service join this organization and reap more benefits for yourself and your family.

robert holmes

I lost money due to Covid kind of left a bad taste in my mouth. I can only assume I wasn't the only customer treated this way. Will give them another try because the savings is great, but I need to see better customer care moving forward

Efrain Soto

In the years that I have been subscribed to the Government Vacation Rewards (GVR), Sarah Wright has been the most exceptional GVR agent that I have interacted with. With a very pleasing personality, she was courteous, patient, comprehensive and highly professional as can be. The GVR products and services with its many details and intricacies can be a bit overwhelming and complicated to assimilate through a phone call conversation, especially for those like me who then to be visual in the learning process. Sarah's sharp communicative skills coupled with simplicity and patience made it so easy to grasp and understand in one sitting. Never had a GVR agent explained its products and services to me with such ease and friendliness. I truly appreciated Sarah's commitment in helping me better understand GVR and all it has to offer. My hat off to Sarah!

Donna Evans (Dimples or Crazy Granny.)

Great prices. Good deals. Even if you can not afford big program. The savings help.

Kelly Williams

They helped me plan a great vacation.

Tracey Cashman

Government vacation rewards is a great value and easy to use. I have been a member for over 10 years and have traveled the World with Gov Vacation Rewards. I have been able to take friends and family on trips of a lifetime. They have made special trips like my 50th birthday, and our 20th Anniversary so rememberable and extremely special. 3/2023 trip at the Vidanta World property in Puerto Vallarta was amazing as normal. You have to try not only Government Vacation Rewards but the Vidanta properties. You will absolutely be amazed.

Thelma Williams

You are doing outstanding with your provisions. We will continue to utilize you Government Vacation Awards!

Larry Uptegraph

When I have used their services I have been very satisfied.

Alex Higgins

Service (from Ray Mon) was excellent as well as his determination to answer all of my questions and find the solutions to the best pricing available.

Eric Sulser

Great Service and Great Price

Hey Can We Talk

Awesome price and customer service.

gerry leatherwood

Services were outstanding, room accommodations and cleanliness were great and all the El Cid personnel were accommodating and attentive.

kay steele

Everyone I have spoken with has tried hard to please me.

APoetique Reneeque

While slightly expensive (for me)… it's worth every dollar spent. You get so much more back and the rewards make the price seem small. I'd advise everyone to join.

Tracy Gomes-Robinson

Appreciate all the extra help rec’d but hate the change fee

Claude Lalonde

GVR is not a time yet I feel somewhat dissinchated on their client services and product. We always have choices. Sometimes it is not the best ones or the worst. They are what they are based on experience.

Henry Buckley

GVR provides excellent customer service, and great deals! I am very pleased with their offers and how they have treated me.

Tawaine Garner

Best customer service from Robert

Rudy Garcia

Great deal for first class seats after applying points. Final price for 2 first class tickets were identical to two coach class tickets on Expedia. Absolutely love this program. Highly recommend it.

Loukisha Williams

The agent was cheerful and helpful. He was knowledgeable of his job. His efficiency made my transaction quick and simple. I will continue to use GVR and encourage my friends to use GVR as well.

Charles Simpson

Amazing customer service! Amazing help! Extremely professional and friendly and helpful and knowledgeable! My agent was willing to come in on his day off just to help finish setting up my vacation. But I said just wait until Tuesday. But the fact he was willing shows how awesome he is!

derrick douglas sr

Not so many emails please

John M

Its a great service. I with the human reaction was a little bit better. I often am not able to speak with a human and I am on hold for long periods of time. Once when I was trying to register another person the site did not work. i was trying to register him under my account. It wouldnt work. He eventually got his own account thus causing me to lose credit for his registration. is there any way to fix this?

Diane Lohr

I initially purchased a package from Omar and had a couple of issues scheduling my cruise. Throughout the process I had numerous phone calls between Cesar and Omar making my final experience a very satisfied one. Both Omar and Cesar were very patient and did everything to bring me back to a very satisfied customer. Both remained professional and helpful throughout my experience. Will definitely purchase another package.

Berta Brown

Have had nothing but good service and great deals

Alison Stokes

My experience was wonderful thanks to Jeffrey. He turned my bad situation into a great one. Please take care of him, he represents your company and brand well. Thank you again!

Jason Jones

Karina was very helpful. She was polite and patient. She explained all the options and helped me with my Norwegian cruise. She was able to find me the lowest price available and also more. Highly recommend. Thanks.

alan turfley

make the first confirmation of a booking correct. To book then find out property not available wastes time when dates at close. Even now I am waiting for second confirmation so I know everything a go. The first contact after booking is a booking confirmation which in first sentence states the request being processed but not yet a guarantee. Then also mentions status notification may take up to 5 days. My vacation starts in 7 days from the booking so if my second attempt to book is foiled by not being available then I have potential less than 2 days to rebook or lose my vacation spot. Keep in mind all my used vacation times have been excellent since I normally have a few weeks to book.

Andrew Uy

Great selections and they are knowledgeable in getting the most out of your funds.

yaney hatfield

Ms.Ward was amazing. She was patient, knowledgeable, full of great information. She followed what I can only imagine is protocol perfectly. Ms. Ward made sure I understood detail and allowed me as many questions as I needed. Then I called her the next day because I had another question and she remembered who I was and was just as amazing as the first day. Amazing comes up short. I will always book my cruises with her always.

Sunny Lee

He was very helpful: explaining how to get around the site, setting everything up, answered my questions, was very kind, never showed any impatience - no matter how slow I was. He was. very knowledgeable about GVR and technology. ☀️

Autumm Coles

My husband and I needed to change our tickets due to a family death. I called and explained my situation, the rep I spoke with did everything in her power to provide the best outcome for me. She was patient and took her time researching all of my options. This has been the best experience I've had with any booking agency.

Karen Jennings

He was very helpful showing us how to navigate the website, answered all of our questions, and we now feel more confident in setting up all of our future traveling vacations.

Linda Servito

He answered all my questions and gave explanations easy to understand and very very patient on his part. I will try to have him wait on me when I need to call GVR.

David Williams

Edward is very professional and attentive to my vacation needs. As a person with mobility disabilities it is very important to have an agent with an understanding of my needs. I do recommend GVR to anyone needing a valuable assistant in vacatíon planning.

Nor Rey

Tyler Wilson was very patient explaining things that I needed clarification for. Very professional and friendly .

Susan Godfrey

I bought into this company several years ago and use it off and on. They have some great quarterly specials if you love Mexico. If they got more of other places I would use it more. Their staff is excellent and not trying to sound mean but sometimes I do get someone that has difficulty with the English language and it is hard to get the transaction done. It's like or is RCI but I have to admit I do like the deals. Most places I have been with them if I didn't want to hear the talk, they never bothered me again. I do enjoy this company.

Caitlin Hudson

The service representative Tom Wu was excellent. He made everything easy and I have used government vacation rewards in the past a long time ago and it was a good service even then, now it's even better. I can't wait to take our first vacation using it.

Teddy Pomerantz

Westgate Lakes is a really nice place to stay. My 2 bedroom villa was clean and spacious. The slides just opened and it was great. The second bedroom tv was not working, when we left for the park I told the front desk and when we returned it was working. Fast response. I highly recommend this resort.

Athena Evert

Sujoy was very patient and helpful in explaining charges/fees. He went above what was required of him in booking my flight and getting me the most vacation cash possible. I was hoping to apply it to the purchase of the plane tickets; however, he took the time to explain why I couldn't use my vacation cash for the flights, but he could send me a check for the vacation cash to actually use on my vacation or however, I saw fit to use it. He didn't talk down to me while explaining; he ensured I was well informed and felt comfortable with my decision. I appreciated his time, and I am glad he gave me his extension so that I can call him for future bookings. You should give Sujoy a 25% raise! He does a great job of taking care of his clients.

Trina Russell

Suzy helped me with making a decision about our Alaska cruise. She knew so much, which really helped me make decisions. She was never impatient, always kind and willing. She never hesitated to look at other website prices when I asked, and always best their prices. I felt confident booking with her

Larry Moore

Because my agent (Myra) very patiently arranged a flight to Colombia South America with a different airline returning me to Jacksonville, FL. This allowed me to arrive in Medellin Colombia in the middle of the afternoon instead of at midnight. This made my friend who will be waiting for me very happy when I shared my flight schedule with them. Also my return trip will leave Medellin in the afternoon making it possible to have a leisurely lunch with them before I leave their country. Before getting this schedule arranged by Myra I had tried other agencies for hours, to no avail. Thank goodness for Myra and Gov. Vacation Rewards.

Bernadette Brown

I made my reservation the day before we needed the hotel room and had no problems. It was convenient and our check in was smooth. Our hotel was nicer than i thought it would be and had everything we needed to make our stay enjoyable (pool and free breakfast). By far the most convenient and easy time i have ever had booking a hotel. The only thing that we paid for out of pocket was a $3 hotel fee when we left, but that is pretty normal. I have used GVR twice for Cocoa Beach and for Panama City and my husband and I are thinking about booking a cruise using it for our next family vacation.

Christopher pabon

Excellent customer service.

Arthur Pelton

The person whom I book my cruise with went out of his way beyond the time he was supposed to be working until. to assure me that everything would be handled properly and sent me a email with his contact information in case I have any problems. he said if he was unable to help me he would find someone or recommend someone that could resolve my dilemma his customer service was exceptional

Richard Cagle

I thought I was extremely lucky to get Jorge as the agent to talk to. We had some difficulty getting my Visa card approved because of a fraud investigation from having my card compromised earlier this year. He told me he'd hold my info until the next day because I would have time to contact my card fraud people. All this was approved by his supervisor. The next day he called me while I was at my bank. To make a long story short, he stayed with me all the way through until it was approved. The guy (Jorge) went the extra mile and should get some kind of recognition for his expertise in solving the problem. THANK YOU

Delihlah Jaide Jackson

I'm giving Alejandro (Alex) a 10 for his overall customer service. He not only made sure I was happy with my choices after giving me a CHEAPER and much more resourceful location spot than I had originally planned for, but gave me his own personal experiences and gave me vital information I would not have remembered to ask about my reservation. he gave me a thorough explanation on resort fees, discounts, location amenities and hot spots .And when I couldn't pay up front the first time he made sure to note my account so that I would transferred back to his line, avoiding the hassle of REexplaining my choices and reservation preferences to a different representative. Loved how he helped me handle my reservation. Give this man a praise! I've NEVER had such great customer service over the phone! Being that this was my first time reserving a vacation and it went so smoothly, I will definitely be calling Alex back for any future reservations. He was EXCELLENT!

Lanise Ferguson

Great service and polite. I was explained everything very well. Great customer service

Steve Headley

Excellent support I was provided by the agent who took my call. I now want to refer my daughter and son-in-law to GVR, but am not aware of the process. Please let me know how to do that. Thanks!

Lisl Budfuloski

Marcus was the first person I spoke to and he was really helpful and friendly. He then put me through to Jorge who went above and beyond. He even responded when I emailed him to change the flight date and called me back so I didn't need to hold on so long. The first phone call lasted over an hour so I really appreciate him calling me back.

centeno-montalvo orlando

Good service and good customer service

Steven Everett

Great service, friendly and fast and knowledgeable. I have been a member for 5 years and have enjoyed many of the services GVR offers as well as enjoying the Quarterly Specials that puts this travel service head and shoulders above your run of the mill full service agency. If you LOVE to travel and have a little time or a lot of time then this is the place for you!

John L. Hynes

When I call in to get help with a possible reservation, I am quite happy to receive some very good telephone time. In the end I did purchase a 7-day stay in a 2-year-old All-Inclusive resort. Outstanding!

George Lowery

I used the service before and was quite satisfied with the results and service. For those in the military or retired it is exceptional. The representatives are friendly and knowledgeable in what they do. They guide you through you preparation and execution of your trip. Great Service

Maira Medellin

I am satisfied with the customer service, although due to COVIS-19 we haven't had time to enjoy the perks of having joined Government vacations, we are expecting to come to a point that we can resume our "normal" yearly travels.

Sherryl Jones Presley

Ms Dyer treated me with so very much respect. She took excellent care of me. Even though it was a sales type call, she made me feel like we could be close friends if we met under other circumstances. Excellent job!

QUEEN LauraLee47

Raul was very helpful. He provided excellent customer service. He was kind and he listened. Raul solved an issue that I had been trying to get resolved for 5 days. I really appreciate him!!

LaTarsha Bradley

There was an issue on the hostel part with their policies not being factual on the site and every person at your company who played a part in this mishap did a WONDERFUL job fixing it!! I was very impressed to say the least. Thank you for a wonderful customer service experience.

Steve Carter

Because Tom Vu was very helpful and considerate of me and my family he was not pushy or aggressive at all he listen to what we had to say and what our questions was. He made sure to explain the details accurately and gave us time to look and think about what we wanted to do and was so courteous he even gave me his home number and told me if I had any questions to call him no matter what time it was even if it was 2 or 3 o' clock in the morning what a nice decent guy we thank him so very much way to go Tom thanks again. Steve

Ada Nilda Bosques-Torres

Attention to detail in every aspect AMAZING !!!! I would recommend this resort hands down! We've been around the world inclusive Cancun, but El Cid is a winner!! The staff..WOW!! Masseuse Sarahi in El Cid Moro had angels hands!! Beautiful demeanor. Staff at El Cid were award winners!!!

Candice Harris

Although a little less expensive than full price, still pretty pricey.

Brandon Francis

They have really good customer service and the deals (if your schedule permits at times) can be the best there is! Even at times where I've booked things and had buyer's remorse they were easy to work with and get my issues resolved. They have promos often and, if you travel frequently, are worth taking a look.

kelly Adam

I been dealing with Bruno Santos & Susan Sette. They are very professional. They take time to help. Never feel rushed. They explain everything.

Jenine West

The representative was patient, knowledgeable, and professional. He really cared about my needs and wants and ensured that I was afforded every opportunity and benefit.

Marissa Smith

All the account managers and Resort representatives and booking Representatives that I have worked with are so amazing and polite they're so accommodating and go out of their way to help you in whatever way that they can. They're always very polite and courteous no matter what time of day you call and they never make you feel rushed or make you feel like they're pushing you. The price that you pay for the packages are well worth it. I upgraded to a select number and I have never been happier in my life I can afford to take amazing trips . My vacation days at work never get wasted now.

Dionne Purley

Customer service is excellent! I love that when they transfer you to another department they explain your issue to the department. And then say one last goodbye before they turn you over to the new department. This company is definitely my first choice for travel

Howard Rintel

Very satisfied with your representative. He worked for hours to get me five rooms the hotels that I wanted and my travel insurance. Using my points resulted in lower prices and he was able to book a hotel that was unavailable on other web sites.

Alex Hilton

Because I was in a situation where I could’ve paid several hundred dollar more because of a system error. But my Customer Service Rep was competent, patient, and thorough in his service. I walked away feeling very satisfied with my experience!

Anthony Derieux

Ms. Marcia was awesome. Due to my work schedule, it can be very difficult to take calls and she was extremely accommodating, calling me, answering when I called or returning my calls. She got me a great discount that my wife and I were unable to beat on multiple sites. I have saved her number and will definitely be a repeat customer. Thank you Ms. Marcia.

Jordana Jones

Customer service for booking a cruise was great, however, I was deeply disappointed by the fact that GVR no longer accepts the military star card as a form of payment. We are a military community and I think a good number of us hold that card. I only used my military card with GVR for vacations and now I can't use it with you any longer.

Vernita Lovett

Reservations were easy. Information was clear, complete, and accurate. Transportation was arranged and very easy in unfamiliar territory. The vacation resort was wonderful! It was clean and the people were dedicated to doing a good job of making guests feel welcomed.

Rafael Pagan

Ms Sonia provide a high quality standard of customer service, Ms Sonia never left me alone and stay on the phone until issue was resolved

Alinda Ashley

I have been a member of Westgate Cruise and Travel for over 10 years as I purchased a lifetime membership in 2010. Most of what they offer is great, but the customer service has been absolutely awful for me.

James Gill

I appreciate the financial value and options. I also like the customer service. Most agents are helpful. Mr. Tom Vu is exceptional . He provided valuable insights on how the program works and he represents the organization well. GVR is truly a great way to book travel .

Arturo Carrillo

I don't know that some people I know do not have this kind of money to commit for vacations. However, you may consider a 1, 2, or 3 different costs foe different income levels? If not why not, just check it with your staff first.

Clifton Norrid

The agent was wonderful, took care of everything. Had to call Disney a couple times to clean up a mess I created and didn't want to put me on hold, so she called me back both times. She was a pleasure to do work with.

Chris Perry

Fantastic customer service. Had a family emergency last second and when we called to cancel we were helped with professionalism and compassion. Can't thank GOV enough. We can't wait to rebook.

Michael Shaw

I have used Gov. Vacation rewards for several years sharing the membership opportunities with my mom. Decided to activate my own membership for the benefit of children and grand-children. Did own a time shares in previous years.

McKenzie Porter

Kaleb, our agent, was super nice and super helpful!! His friendliness and eagerness to help us get the most benefits out of our membership as possible was definitely a strong factor in us purchasing our membership! My husband and I really look forward to booking our vacations with Government Vacation Rewards!

Samir Dembry

I'm constantly recommending GVR to my brother and sister. They've been in the Army longer than me and I've taken more vacations than them. So cheap and they take care of all booking while keeping you informed on changes .

Dennis Kesner

Well, I bought a package and the customer service rep answered the phone and took my credit card number with no hold time. We then talked it over some more and decided we would not use the package since we want to go camping, fishing and hunting for the next couple of years. I called back the next day to cancel and i was transferred to "customer service" to process a refund. Was on hold for 25.1 minutes and got a dial tone. Called again, was transferred to "customer service", was on hold for 33.3 minutes and got a dial tone. Called a 3rd time, was transferred to "customer service", was on hold for 33.2 minutes and got a dial tone. Was on hold for a total of 70.5 minutes and never got to talk with "Customer Service". Called next day and got put on hold again. Called back and was elevated to a "Supervisor" who told me the refund would be processed. Waited and did not see a refund, although the points did get reversed in my GVR account. Gave a bad review and got a call from someone else who noted the refund was notated in my file, but was never actually transferred to someone who could process the refund. The refund then got put on a priority and lo and behold the refund showed up today. Will continue to use GVR as a travel agent, but will never again purchase any packages. And I would never recommend to any of my acquaintances to purchase a package either. Will continue to use GVR to book flights, etc because you take the Military Star card which carries a very favorable interest rate.

Mark Kuhn

Great customer service!

Bruce Weaver

I have noticed a few complaints by some members that were dated in the years around 2011. As a member with macro-degeneration, I find it difficult to read your deals on the website. In particular, I found some valuable information at the bottom of the site in the fine print area. I believe you would have fewer complaints if you would display the fine print area in a better format. An example of how one would integrate the points, savings credits, and cash credits in a hypothetical trip would be helpful for new users also.

Kenneth Morris

Updated: A representative Diego called me within hours of my review to inquire what happened I explained and he said he would look in to it and when we spoke again he had talked with the hotel and corrected the error. I have used Goverment Vacation Rewards several times there usually isn’t a problem but I arrived at the second hotel in 2 months and for the second time I am told the room I booked isn’t available. You pay extra and chose things based on what was offered on the website and when you arrive you don’t receive that. There’s a problem.

W Ralph Mangum

she is very friendly with sense of understanding what my concerns are without being overbearing and pushy. She has a marvelous sense of humor and right away makes one want to continue the conversation because she has a wealth of experience that she is willing to share.

Jeffrey Nast

Very nice people but they call too often and different people ask the same questions. Not well coordinated.

Martha Gtz

I have had great experience with vacation package and most important all staff explaining and booking my vacations. Staff went far and beyond to customize my cruise down to having cabin numbers with our favorite numbers. Cruise was awesome.

Roy C White Jr

I do a bit of traveling off and on since retiring from the Navy and GOV has been a great asset in filling my needs in travel they have always come through when I needed them for my travel needs.

nonya busness

We have booked a few hotels, resorts and flights over the past year. We have been very impressed with the booking services and the ability to use points to pay for such bookings. We also like the ability to accumulate points by booking such accommodations. The agents are all very friendly, professional and a pleasure to speak with.

Stephanie Leonard

This agency is highly segmented (just like the military), but this isn’t the military, it’s a travel agency. I prefer to work with one person to book a trip, not 15. Honestly talking with all you people is quite exhausting. You call during inappropriate times, waste my time and your hours are inconvenient.

M Rodriguez

Catherine Livernois, the vacation consultant was so helpful. She was patient with me. She was very informed and put together my cruise package with ALL my requests in a VERY timely manner. It is obvious she knows her job and does it very well.

Marcia Jones

Ezekiel Ramos provided good costumer service and answered all of my questions.

F S German

Great customer service we ran into a situation and each Representative went over and beyond to assist us to be able to set up our cruise vacation. Greatly appreciate your service to all members involved..I would like to give special Thanks to John Feaenza and Gibran Garcia😁 …

Eileen Osborn

We were transferred from one department to another to be told they cant help us yet call back in 2 months. No suggestions were made on how to use our saving credits. Like can we use them on air fare. We are excited about our cruise but still are left with questions.

Kerry Nitzsche

great service! i found this while browsing my exchange store and i booked my first trip to Houston through them, everything was seamless and the Hotel was wonderful. I have a a suggestion: they should offer more reviews from say tripadvisor for accommodations, i cross checked before i booked. Otherwise the agents over the phone and the ability to book my flight and hotel with my military star card it’s dope!! i’m a student, so being able to travel and lay it off over time overt helpful.

Christopher Lee

Veteran friendly with great deals and prices. Very affordable with benefits that positively affect my family. I'm overjoyed that my instructor Darryl told us about this great website. I have told three of my military buddies already.

DOROTHY Greene

I love the opportunity to travel at low discounted rate. the resorts are excellent as well as the people and food. Vedanta is the best and only resort i want to stay in. I pray on my next vacation I will have the opportunity to purchase a 2 bedroom timeshare. the activities are excellent and theirs something to do for everyone. Meeting great people and forming bonds is an experience you will never forget.

Ron Koll

On Saturday, September 14th, 20019, I spoke with Mr. John D. McGinley who answered all of my questions more than adequately. His Professionalism, Knowledge, and Sincerity could not have been expressed more. In closing, he was thorough and was a pleasure discussing my family's future travel and vacation plans. Thank You.

Bill Gum

Everyone was helpful and Tom Vu was very thorough in explaining things. Furthermore, Samantha Goodrum was terrific with helping us change items on our cruise. Great value also

Cynthia Jordan

Since becoming a member, I have received Great service, and great value

Veronica Garrett

This score is based solely on an interaction I had with one of the representatives her name was Patricia. I've used DVR in the past with great satisfaction but when there was a booking error with my flight she very easily made it correct.

Monica Alston

Great customer service, enjoy working with Gerald "Jerry" Croswell. He is a delight to work with. Extremely patient and answers all your questions and looks for a variety of options. Affordability for great cruise trips via Select Access enables you to use points purchased/earned to take cruise or resort vacations.

michael goldsberry

They offer great perks to all military past and present. They make it easy to use the website, and they have answered all my questions

Lorenzo Thorne

For the first time ever I attended the Military Appreciation Program, I don’t know if this program is new, or if I had missed it in the past, but it was one of the highlights of my cruise. Being a retired military veteran with over 25 years of service, I appreciated the tone, professionalism, and the overall setup and execution of the program, it is something that I will definitely remember, and look forward to on future cruises. I enjoy being able to pick out my own cabin for cruises. The ability to search and find the exact room I want is the reason I continue to come back again and again...

Curtis Yamate

The personable & very professional encounter with your agent, walking me through all the benefits and actions to improve my attitude of life after retirement. Gave me a breath of fresh air to realize new avenues to explore what I have in retirement. Thank you Rich.

Akira Dawn

Not so much a place as an opportunity to go places. Very good program for veterans. Changes were made to how the credits may be applied which was a big disappointment for me. A service fee now applies to booking over the phone and you can’t use travel credits with cash credits to fully fund a booking like you used to be able to do years ago. I probably will keep using my savings credits and converting points credits alternatively to maximize a reservation for vacation. They are not cheaper than other web sites for hotels car rentals etc- but they do price match. This is a hate off gloves down challenge for all the bargain hunters out there who have signed up with the program to try to find a better published rate.

randy vickery

I cannot express how well your rep took care of me and how he went out of his way to help. His name was Tom Endicott. He should get a big bonus.

Malcolm McNair

great customer service!! my deal was amazing and my representative was able to give me in-depth information able the vacation I was planning to take.

Jay Martin

I had purchased a overseas hotel reservation prior to COVID. When the EU prohibited travel from the US, I attempted to cancel working with Marriott and my credit card company to refund me or at least give me a credit for future use. After many road blocks, MTP reached out this last month and provided restitution for my charges. I greatly appreciate their final resolution.

rose Calhoun

I couldn't find my card, but Mr. Mason stayed on the line , spoke calmly and encouraged me not t0 panic. It took a while, but I was able to complete the reinstatement of my membership. Now I can start planning on a cruise to Alaska.

Trish Clark-robertson

John was very helpful and willing (even eager) to answer all of my questions. I also appreciated his follow up, without being pushy, he was very professional.

Michael Williams

First and foremost, there is not many of my friends and family are ex-military, so based on the criteria for the company, I can't give a better score although from what I got from you has been very well for my needs.

Cassy Leetch

They saved us money, gave us all our options, and helped us very easily when I had to call back a few hours later to change our leave date! They accommodated all our needs including flying with a baby for the first time!

Sheila Rodriguez

This program is great for my husband and myself, but even more that you may add your family members also. You get to keep the points for there bookings!! maybe a free night away too!! Love the 10 year program in full.

Cristal Padilla

Mr. Martínez was very professional and helpful when assisting me with flight prices. He did it in a timely manner which I appreciate. Overall communication with Mr. Martinez was great!

Angel Nieves

Actually it was very professional, but there was some trouble with the payment. And I couldn't use all my points in the process, and I had to pay the full amount and wait for a refund over mail! It will be better if will be by direct deposit!

george

Ordered the car I asked for. I asked for a class d car and got a class b or a small class c. I was told it was a full size car, it was a compact. I am 6 ft tall so bang my head every time I enter or depart vehicle. The only reason I got car I did is Counter lady felt sorry for me. I got a Hyundai Elantra. The car it is good but it is the entry and exit . The last time I ordered from you folks was excellent I got a Hyundai Sonata and awesome car.

Francisco Figueroa

The last person that help me Rash I think this he's the best. Very profesional.

Alex C

I like a lot the program and the deals it has to offer. On top of that, there is always room for improvements. Comparing with how everything started and how far GVR is now it is amazing. I live the quarterly specials, and the rewards and points program is awesome. Packages and Memberships are worth every penny if you know how to bargain, negotiate and take advantage of everything your account manager can offer. And of course being able to use your Military Star card for most of the purchase, it is indisputable. I just love it. I buy most of my flight tickets with them and most of the time if find your flight somewhere else, a flight specialist will book it for through your GVR account and you'll get extra points for future transactions.

apps apps

I had an issue with the hotel dates changing. Called cust service... errors corrected! NO PROBLEM! GREAT RATES! VERY VERY PLEASED with total process. Already recommended to 4 military comrades! Thanks so much!

James Cox

Best travel booking site ever! I got an 8 night cruise for $250.00!!!

Julian Smith

Daniela took her time to explain everything which I had plenty of questions and made it easier to understand. Pleasant and professional also was not pressured into buying anything!

Ted Mendez

They were extremely helpful and patient with me. john got me cash points and even gave me his phone number for when I am ready to book a vacation. I will be sure to reach out to him

Karen Wall

I like the benefits and other perks I have gotten with the program. The care staff are also very nice and helpful. I have options for how I want to travel- either points, $savings, or price matching. I earn points too when I travel.

HERMIE G. Ilagan

Customer service I talked too was so easy to work with and explain things that I don't even know. Keep up the good work.

Lonnie Smith

Courteous, open, and knowledgeable customer service. Susan is an extreme asset to your organization and I love that she was willing to work with m although her shift was about to end. My forever point of contact govvactogo is Susan. Thanks Susan for making my experience a positive one.

Susan Hayes-Hatcher

GOV vacation rewards is the only place I will book my cruises. They always provide great service. I've been booking through them for the past seven plus years and never had a problem.

Diana Lopez

The website is pretty straight forward, easy to use. I was immediately informed of the changes to my cruise plans by both the cruise line and GOV. I had no issues at all.

Arletha Hill

Because the customer service operator was exceptionally nice and went above and beyond to ensure that my reservations changes were made prior to our trip. He offered me a great deal on a 5 star which in thinking about taking

Lisa Gardner

I have had exceptional service from the representatives I have talked with the past few days. Carlos and Tom were full of information!

Philip Bonds

Booked entire thing myself without having to contact anyone on the website and was able to use my star card through the website as well. My previous experiences with Caroline McLuty were excellent as well.

Deborah Johnston

Not consistent with good customer service

Armin Cate

The customer service was second to none. Both Roy and Edgar did not stop until my requests were fully met! What a great experience!

Reuben Tsujimura

I found the website quite difficult to navigate as a computer illiterate. After a period of several days and numerous hours, I was able to navigate through a number of websites to piece together bits and pieces of information, with a final attempt to contact a referral telephone contact (Antonio Garcia) at GVR that gave me some comprehensive instructions to get me on track to complete my mission of trying to secure some airline tickets to S. California. Also, vehicle rental prices are definitely not compatible to either direct or through a broker.

Zee Hiser

GVR has always gone above and beyond to have and take care of my best interest. I have nothing but praise for all of the GVR staff over the many years I've been a member.

Leon MOSS

The customer service was great, miss Grisham was very thorough and knowledgeable.

ROBERT HACKETT

I emailed Jose Jimenez a detailed explanation of my experience using GOV vacation rewards in Barcelona Spain please reference said email. He said he would review the email with his supervisor and then respond, as of yet I have not heard from him or his supervisor. I offered to mail him pictures of the hotel, but he didn't furnish me an address.

Sylvie Morissette

Mary Beth was extremely nice, friendly, knowledgeable and helpful. Loved the service and can't wait to book my first trip with her as a new member.

giovannissimo

Everybody is nice over the phone they answered all my questions and make everything possible to deliver a good customer service. This is my first time utilizing it and I am very impressed!

Mike Swanson

Very pleasant to work with. Any question I had was answered promptly. Booking my flight was quick, painless and easiest I have ever made. I definitely recommend Government Vacation Rewards for your next vacation.

Twanda Cole

Great customer service

Paula Garvin

Worker was very helpful

Nicole Watson

I must say I am glad to have this service. I deployed and forgot about my Government rewards account completely. Two years later I remembered I had 75,000+ points I can use for travel. Much to my surprise they were gone. I didn't understand why, so I called them. I was told I had a certain amount of time to use my points or they would be taken (which they were). I explained to them that I completely forgot about the timeframe and that I was deployed during the timeframe when my points expired. I asked if I show proof would they be re-established? They was no guarantee and that it was up to the manager at the time. So I sent them anyway with hopes of the return of my points and I received a call saying that my points were added back!!! 84000!!!! The manager was so understanding and said give this lady her points back, according to the specialist I was dealing with, we both laughed and I booked two flights to Vegas!! I have until August to use the remainder of points, I was told Weds are the best days to book, so today is that day!!! Also, I would like to add a personal recognition, Geoffrey Urbanski is a great Account manager. You get the best of both worlds with him. Very personable and professional. Great sense of humor and understands his customers needs!!

William L

Brad Stevans was the agent I spoke ro and he made sure I understood everything that I needed to book my cruise and the discounts that I was to receive,he handled everything I needed with no problems a great representative for your company

Joanna Emidy

The helpful and polite cheery attitudes having been so refreshing. Thumbs up to Antonio, Andrea, & John!!! Thanks for making my travel booking such an easy experience.

Fatima Gaskin

The customer service lady Emma was super helpful and patient. This was my first time using Government rewards and also my first cruise she made the process seamless

Joanne Snyder

Extremely helpful booking flight for my 7 year old granddaughter, who will be flying unaccompanied from Seattle to New Orleans. He was very knowledgeable and thorough.

ruby arrington

I am still not convinced that prices are the lowest in all cases. However, I recently booked a cruise with Government Vacation Rewards and after comparing with several other companies, including directly with the cruise line, I was able to secure what I hope is the best price I could get. That being said, the Government Vacation Rewards points I used (which I paid for with my membership) is probably the main contributor to getting a lower price.

ernest hawkins

My issues with Government Vacation Rewards (GVR), includes, but not limited to: 1. To use your points, you have to call in and when making reservations, you are charged $20-$25 for this service, which means that if you continue to make reservations, the points you do have gets eaten up, because 2,000-2,500 points add up; 2. Every time that I have either reserved a flight or a rental car, the prices that the representative quotes me, is always much different from the GVR website, which I have always been on GVR's website at the time of calling so I know the prices as well; 3. For whatever reason, expiration dates changes, specifically for my 4 night resort certificate, which says it is "expired", though the expiration is 10/6/2020, the dates have changed so I took a screenshot, just to cover myself, to counter what a GVR representative would tell me in opposition; 4. Booking flights is somewhat of a headache, when considering that airlines charge additional for luggage, unfortunately while booking with GVR, it seems as they they can not add luggage, which means that the customer more than likely will have to pay higher luggage fees, for not adding luggage during the reservation process; & 5. There seems to be no clear cut method on when making monthly payments, on when a GVR Member will have access to all or more of their points, as it makes it unrealistic and unfair for the points be available after full payment, as they would have to squeeze in several reservations within a few months. I've notice this only once, but for November 2019, the quarterly special dates changed, as I tend to put the dates on my calendar on my phone. I would not have none for it not being for an email I received.

cindy wolfe

Love GVW. Very professional and helpful over the phone. They really are my vacation planners. They cover everthing and know you on every call on what you need etc. So glad o have them.

Evelyn Estrella

Very polite, like to help and fine a solution. Thank you

Patricia Scott

I have always found everyone knowledgeable, personable and willing to take the time to listen then explain. Most will explain but not listen so you don't get a person talking to you but someone's employee.

Tony Bakhache

Account Manager and Sales/Reservations person were very helpful and great to work with. They took the time to explain in detail what I was getting and what I needed.

Tiffany G (UrGurlTip)

Website shows real time prices and availability. Very affordable and grateful customer service. I recently had to cancel a stay due to change of plans and refund was fast.

Michelle Hancock

I am a proud Military widow. The opportunity to travel with such terrific discounts and planning tools is a true reward. Join today if you are eligible and share it with family and friends. Happy Vacations and Getaways!

Brenda Seifried

Well Daniella was very informative on everything. She answered my questions, she was helpful with things that I didn't understand. Daniella was the best.

Denise Duck

I am very pleased with value and options. I needed a resource for booking travel this year that I can trust, even on short notice. Definitely worth the membership to expand my options and value.

Jonathan Rossell

Government Vacation Rewards is the ONLY way to travel and my reservations. My experiences haven't been anything less than GREAT and the customer service is SECOND TO NONE! Simply the Best!!

Shaolin :D

I’ve been using the service for a few years. Whenever I make an awesome purchase it makes my trip that much easier to enjoy. Of course I’d like to share the love.

Tina Miller

The customer service is exceptional and the free one week resort stays/certificates really do come in handy when planning for vacations. I highly recommend GVR to all government employees!

TERRANCE HICKS

Nigel show case great customer service and there was no pressure and he answer my questions and was able to walk me through the website. He had patience while I logged on to my computer.

Joe Spirito

Be aware that points and credits you purchase will expire. They do not offer an extension so that points and credits do not expire so soon. I was not aware that they are going to expire until 1 week before expiration. Now I have only a few days to plan enough travel to use up all my points and credits.

siaosi tafa pasefika

Daniel was a concern and very caring individual about my flight. He helped register my military card into the system. He knows his job very well.

Pamela Nielsen

After inspecting all of my documents I noticed their were errors on some spelling of names and birthdays. Then within the same reservation their was a discrepancy in the amount of plane tickets. I bought 11 tickets with all of the same times, dates, place, and there were four tickets that were different from the other 7 , there was a difference of 22.00 per ticket. I called back today, Sunday because there was a problem with the room reservation that I made in Tampa and the hotel didn't want to honor our reservation. I'm hoping i will be able to get some kind of resolution tomorrow. Thanks i look forward to getting this taken care of.

Sharon Williams

Provided clear information and the hotel was easy to book. I booked a hotel for Vegas and had a choice of every hotel with great pricing. I will definitely use GOV Vacation Rewards for my future travel needs.

Bill Hamby

I've been trying to write a review but there is entirely too much red tape; however, since I finally got to the spot, I'll try to write it. Back in August 2018, I contacted GovVacRewards to take advantage of a 7-day Resort stay. This fantastic young lady who assisted me, Ms Stephanie Ortiz, took charge of making my reservations and had it all booked in record time, We were booked for 10/27-11/03/18, at the Westgate Branson Woods Resort in Branson, MO, was everything we expected and more. Keep up the good work Stephanie...I'll be calling again.

Allan Emerman

I've only used it once so far. it appears to be a standard 10% discount that I might have gotten through some other memberships that I have. I will say that after checking some other travel/booking sites I found Gov's initial price was lower to start with. If that is the case all the time then it becomes a bigger discount. I will check govvaction again on my next trip as well.

Kim Purser

Enrique Padilla Cruz went out of his way to work with me over a problem with a hotel I was having a hard time with. Me. Cruz dealt with me being on two calls and stayed with me even as his shift was changing to be able to pass me on to the next step person I needed to talk to. I hope the facility will be rated and state why.

Kingdom Brother-Properties

The website is 10 times better than it was a few years ago. I shopped others sites while booking my trip and GovVacRew is the best prices. Only thing I didn't like is there isn't a single adult options for hotels.

John M

Great selection and prices. To top that, we always earn points when using GVR. Using GVR correctly works out great for us. We have realistic expectations and often check our account to ensure we don't let our points expire. We also often take advantage of their quarterly specials. We now have over 3500 savings credits and over 116,000 regular travel points. We're planning to go back to one of the famous Vidanta resorts soon (our seventh time), we traveled to California, Wisconsin, Alaska, Hawaii, many cruises to the Caribbean, and a 15-day cruise through the Panama Canal. Now, after our COVID vaccination and Europe reopening, we just booked a hotel with GVR in Vienna, Austria. We checked most of the other hotel reservation sites; again, GVR was the best price. That is why we use GVR for our everyday travel agency and book routine hotel reservations to earn even more points. Love it!

James Jimenez

Excellent communication and options to choose from! Great work and Service. Keep it up.

Ted Stringfellow

I called on June 21 to resolve an issue with booking my wife's upcoming flight. The representative was very helpful in taking care of this and a couple of other issues.

Jeffrey Winfree

Great deal, great location and great custom assistance.

sher smith

It is a good vacation program. Sales are not pushy. All the people I have worked with were helpful. It is not a Time share but you can still get good rates and good deals on resorts tours.

Calvin Loving

Because this is a great program the service is great the staff is outstanding they work hard to get the best results for you they also work hard to find the rate for you they have best follow up program they keep you informed on the on the vacation program you requested plus they talk you through all the information about vacation plan step by step they work with you until you are satisfied with your plan they work to satisfy you not the frim but the members

King Solomon

Devon was very professional, courteous, and knowledgable. He took time to answer all my questions. I felt like a valuable member.

Lorie Dongon

Government vacation rewards is the best, Brad Stevens helped us in getting our cruise vacation processed in outstanding and exceptional manner. He's very professional and knows his job very well and easy to communicate. Thanks you Brad for your help == I appreciate it.

M P

Great prices and excellent customer service!! We truly appreciate being appreciated!!

Gerry Horn

Great site and great help on the phone. Needed help on a small issue and called the help line. Very great response. Helped me walk through the issue. It wasn't the site it was me.

Michael Collins

Government Vacation Rewards offers extra discounts & benefits than the other travel services. Best customer services & concierge support. Great upgrades and extra cash to spend. Allows other family members and friends to also benefit from my savings credits....NIIICCCCE!!

Oppose the Norm

Every time I talk with anyone at GVR they are more than happy to help, chipper, knowledgeable, etc., etc.. I’d call just to have a conversation with anyone I have spoken with.

Lawrence McCoy

Excellent customer service: Friendly, can-do attitude, willingness to go to the next level to ensure my satisfaction, and just a pleasure to work with!! Thank you Cathy!

GodsChild

It was all because of Maria Morais. She is awesome and was able to help me. Very great customer service and she was able to answer all my questions and book the perfect cruise for me

Cedric Smith

Searched all.over for a good price for my car rental. I won't search anymore. I'll come to Gov Vacation Rewards first.

Greg Patton

The agent who helped me (Carrie Adams) was extremely helpful and made the whole experience easy and enjoyable. Additionally, the price for what you get on the cruise was outstanding!!

Melissa Fedro

When fielding calls for customer service make sure when transferring call all information regarding customer is given to next representative.

Stephanie Timmons

Very friendly, informative, flexible and was there when I needed him. Gave me the best service. Appreciate Adam and his customer service.

Teresa Rivers

I love the resort. I’m not too thrilled about the timeshare but I believe I got a fair enough deal. GVR is not flexible enough for military. I actually lost points while I was stationed in Korea.

Kenneth Robinson

Your staff is very well informed and they answered all my questions. If they didn't know the answer they found out really quickly from someone else

George the Grumpy

Fatima was very good in helping me get a price match for another vendors price and explaining all the particulars about my cruise reservation.

Shay Fletcher

Jesus was very friendly and I love all the savings credits that we can use to bring the cost down for our vacations.

Jacob Brown

We have been very happy with all the reservations we made through you from our cruise to Europe, to flights, hotel reservations, and rental cars. We recommend you to our friends that are retired military.

Richard Stout

I have enjoyed many vacations through GOV, at Fantastic Prices. Being retired, I am able to take advantage of many great offers. I have been a member of GOV Vacation Rewards for about 4 yrs now, and have taken more vacations and for cheaper than I thought was possible.

Juan Figueroa

Ms Sailas has excellent customer service skills. Also excellent job helping some friends I refer. Good job it was a pleasure.

mike monroe

I paid the $2000 to join and found that my resort certificates had expired in just over 1 year after joining. I had no warning about the expiring cert. I can reactivate it for $299. I did get a great deal on the quarterly special. I booked a cruise thru GOV VR but only saved a few dollars in Feb. and I think I had made my last payment of $159 in Jan. or Feb. I was told something about saving $600 I sure did not save that much on my cruise. Why did I get 7 hotel certificates? I make hotel reservsations thru, only to find I can make the same reser. cheaper thru the hotel itself or thru their rewards program.

Alamo dome

Well if you don't stay on top of when your points expire, you could lose out on points and money spent earning the points. It would be nice if GVR sent out warning notifications when you are getting close to losing them.

Liz Siravo

Very helpful customer service. The whole experience was ppleasant. I got exactly what I was looking for at a great price!

Tashawn Burns-Davis

Excellent customer service, very personable and broke everything down. Made me excited to go on some vacations!

Travis Bramble

After my recent experience with having a cruise cancelled, when I tried to call and pay it before the due date but your there was a GVR message about hurricanes in Florida (in September) and I was on work travel the following two months outside of the U.S. , I was ready to cancel my membership with GVR entirely. HOWEVER, a gentleman by the name of Christopher Miklavcic saved the day for both my family and before I took to social media to rant about the poor service. Christopher single handily save Christmas for the 7 of us traveling on our cruise over Christmas and for that I will be forever grateful. It's people like Chris that make your travel service worthwhile. I had 3 other people the proceeding day that could not help me and I gave up on. As a matter of fact I called the day I spoke with Chris specifically to cancel the trip for refund and severe my service with GVR altogether. Thank you Chris Miklavcic!

Rosalio Moreno

Great prices and customer service was helpful

Bertie Martin

the place we stayed at in Destin was one of the nice place we have visit.n this was the first time we used this.

Marissa Cyr

The rewards and points system is awesome, customer service is fantastic, this is making it possible for my husband and I to finally plan a vacation, we never got our honey moon so we are excited!

Veteran Connection

Greetings: I am a proud member of the Government Vacation Rewards family and would like to humbly ask for your assistance. I am also the President of Veteran Connection. We assistance the homeless and at-risk veterans (#1 priority) across the nation. We are hosting a huge Giving Veterans Day online raffle and auction in November. I would like to request your partnership and a one week vacation be donated to the event. With Hurricane Harvey reaking havoc in Texas, maybe your company and Veteran Connection can assist some families as well with accommodations or vacations. Any donation is tax deductible to the fullest extent allowable by law (47-5312462). We really appreciate your time and consideration in this matter and hope to hear back from you soon, thank you.

Jaime Knutson

Everything so far has been great maybe just send via email a list of what services are laid out for premium members so it is clear and concise.

tomato gameing ttv

The resort was beautiful. The people at GVR were there to answer all my questions.

Janna Bundy

We had a great experience using government vacation rewards! The process to sign up was speedy, and there were many resorts to choose from. All of which were less than retail price.

Angie Watson

Very helpful in finding the best hotel using our points when booking our anniversary celebration on the Riverwalk in San Antonio.

mary olodun

GOV Rewards is a very good Rewards program; however, customer service past the sell point is a challenge. The hassle I received is not worth the effort-- you pretty much are paying for one vacation via membership, so if you plan to take one good one a year anyway-- just go direct or use AFFES or USAA's program for military. Same discounts.

Glenn Altwein

Rick Sailors was very good at explaining all the benefits of GVR to me and helped to work through my PC.

ARNOLD MORGAN

Extremely Outstanding Customer Service. Very convenient one stop shopping for all of your travel planning needs! 10 Stars Plus!

Linda Carle

Everyone has been extremely knowledgeable and helpful. They return calls when they say they will and go the extra mile to find out information.

DJ Breeze

We like that there is no contract to sign with Government Vacation Rewards, no hidden fees, no black out dates, no unusual or unexpected high costs, and no high pressure to join the rewards club as there is with timeshares. This is not a timeshare, thank goodness! Government Vacation Rewards also has a wide variety of vacation possibilities to consider. Don't be afraid to hear what they have to say.

Michael Fejeran

Friendly customer service. Carey was the person I was speaking with, who is now my travel manager, and I was very pleased with his patients and clear description of the rewards benefits packages that Vacation Rewards offer.

Roland Walker

Joe was outstanding and so was Alex. Both guys assisted me in planning a trip for my cousin and his wife.

John Hynes

The All-inclusive deal in Mazatlan, MX is a very good deal and I am happy to be able to go there, thanks to GOV Vacation Rewards.

Carlina Musante

John Wingert was a delight and a very informative Agent! I felt confident in the whole experience as a first time cruiser.

Nancy Campoverde

Aston and Estephanie were both very friendly and considerate when assisting me make plans for upcoming vacations. They were knowledgable of the locations and quickly helped me with my plans.

Nicole Ford

There was not a wide range of 4 Stars + listed available on the website. Every other area was satisfactory. However, they find and give good prices on fliguys and hotels.

Davis Roberson

Explain that the points expire in 2yrs. That you have only 6 months to use your initial free vacations. And I still don't know what the guy who confirmed my vacation package said.

Pam Rice

The person I talked to(Richard Penuel, was wonderful, he explained to me in a way I understood. In the past I didn't feel the people cared or was willing to work with me.

Dennis Figley

I believe it's a great value for the cost of the program as well as Mary Beth was awesome to work with and very helpful.

Pamela Garbarino

We joined this cruise because we had family members who had already signed up for it. We did receive a discount going through Gov Vacation Rewards, but according to my family members, we could have received the same discount going through a different booking website. Therefore, there was no evident benefit of going with Gov Vacation Rewards.

Charlotte Horne

Great service from knowledgeable agents. Even with all the changes we made during the year!! Always courteous!! Very helpful!!

Bina Banks

This place was awesome! The rooms were comfy and stocked with most of our needs. The staff was great. It was just a great experience all around.

Venessiea Harris

Ms. Sherlyn ward made it a great at the last minute I had a change in reservation she wa able to assist in getting it completed. And she offered things that I should do. Thank you

breyana nicholson

Customer service stayed on the phone with to ensure my military star was active and registered on the system while I called military star customer service representative and they both helped until it was completed

Randall Lavern

Been a Government Vacation Rewards member for a few years and they keep getting better. When I go on vacation, they are the first option for planning. The options are great and the price is unbeatable.

Samuel Lopez

He was extremely helpful and polite. He took very good care of us and explained the process to me and he was extremely helpful.

Fashkillaa 22

David Pounds was so awesome and he made it another great experience. I also have had a great experience since using GVR

Norm Walt

You don't have to go through going through the ticket takers and such, especially when you are a disabled person.

Luen Woodard

EXCELLENT CUSTOMER SERVICE FROM CARMENLITA. HELP ME WITH MY CRUISE IN DECEMBER, LOOKING FOR TO FINALLY GET OUT AND TRAVEL.

Krissi Judd

Very great awesome customer service. I can always count on government rewards for the best deals on travel! Even last minute traveling plans!

marv hett

Great way to make reservations and save money at same time. Glad this website is available for us veterans to use and enjoy. Thank you for that

Mike Morris

Very helpful and patient explaining services to me and recommending best way to get most value for my money.

Edna Arce

We had a wonderful experience and enjoyed very much. It was a safe and reliable Resort. The food very appealing, personnel very respectful and service oriented.

Christopher Miller

Great prices !

Doris Ross

I always get respectful treatment. The provider works with us to make sure that we get a great deal. That we feel comfortable.

Vito Ramanauskas

Said Baya booked my river cruise. He followed up and called keeping me posted in latest details. Good perceiverence!

George Lawrence

great customer service!!

Andre Bynum

John Lucas was professional, patient, understanding and I felt went above and beyond!!! Incredible customer service and please hire more like John!!!

jerardo gomez

My family with kids were entirely satisfied of the small vacation we took and how the outcome of providing all the detailed information was indeed a great success in planning.

Sharon Hooper

Representative was knowledgable and helpful in choosing the products that best served my family and I. Professional and most helpful. Absolutely the best.

Joe Manning

Up to now, it has been wonderful. But I haven't used your services as of yet. Get back to me after I have booked a vacation.

Tom and Jean Picard

Both men we spoke with (Isi and John) were very helpful, willing to answer questions, and very knowledgeable about the program.

Sharon Benham

The hotel was wonderful and the price was reasonable. Everything was super clean. The elevator even smelled good. I’d definitely stay again.

Phyllis Baynes

Using Government Vacation Rewards is easy and I always get such wonderful friendly people to help me. I can get what I want to accomplish done quickly and efficiently with their help.

Cathy Halverson

I love this company! Customer service is excellent. We go on vacations so much more since joining!

Jeffrey Grier

Price range indicator didn't work properly. It wouldn't slide at all. You had to repeatedly hit the indicator to make it move.

lynn cabaniss

Juan was very helpful, even stayed on the line while I set up my online account with NCL.

Andrew Cato

It was very fast and easy to use . All my information was on one site, so combining services was a snap.

NANCY MENCHIN

My wife dealt with Mary Beth Ingram who was very knowledgeable and helped us to better understand the program.

Nicole Hawkins

The staff works so hard, to fine yhe best pricing, an best accomidations for you an your family. An at all time, shows patients!! They are the best!!

Jeff Dee

Your support of veterans and service members. The deals that seem to be slightly lower than other booking agencies. Also the chance to earn points or additional savings.

debbie finch

The travel assistance was great with helping me meet my travel needs

Vinny Babauta

Easy to use and, even though, there was a problem with booking, someone reached out immediately to correct everything. Great service and experience.

Pierre Bouchard

The assistance provided is very good with a friendly attitude. Always ready to respond to questions.

Bridget Soucy

Chase was so helpful and very professional! I have enjoyed more vacations since joining Gov Vacation rewards! Thank you for having this program!

ALEXANDRA EVANGELISTA

Excelent sales Rep, he was able to explain how it works and how I can make a better use of points

Lewis Bason

They are top notched and service the veterans very well

Robert Blake

The facility was a middle of the road condo unit. It was very nice, clean, and convenient to shopping.

Johann M the reason why the people y

Extremely helpful and very got me the best price. Plus did his best to find a hotel close to where I need to be.

Chris Manning

My experience was very positive. Everything that I was promised, I received. I would definitely use this service again.

James Davidson

Generally very good service, though you have to be careful you and the agent are talking about to same destinations. Good rates. Thorough service.

Sophia Bowden

He was extremely helpful ad very courteous. Helped to change my itinerary without any hassle.

Remel Barbee

Since I’ve been with GVR I have had nothing but the best travel experiences for all my travel needs both business and leisure.

Sir Charles Kirksey

Discounts on rental cars are great, but limited locations and availability on resorts make travel difficult. Also the fact that points are constantly expiring gets frustrating.

Alexis White

The customer service here is phenomenal and they know how to get you the best bang for your buck with points included.

David Q. Smith

I got a great deal. My first time using this. Going to LA. Excited. And Daniel was efficient.

Saunya O

Good service but cost might be too high for some ppl. Overall I am really satisfied with the club and been a member for years now.

Robert Rydzynski

Very easy to use and if you call the people are very knowledgeable and very friendly! I will keep going back. Very efficient.

thomas imerti

The person I spoke to was very helpful. I was thinking about canceling my subscription but will give it a second thought.

AF Terry (Art)

I had a problem. He solved it. He was reassuring, polite, professional. He kept me a customer.

Estella Lee

Customer service was patient ant polite. I truly appreciated the customer service agent in help me find accomdation during Thanksgiving.

R & E Howardson

When you have questions of a/the person with whom you have previously dealt with, it is virtually imposible to contact/talk with that same individual in a timely manner. You get shuffled around and are asked the same question over and over..

Anthony & Anita Rose

Great customer service and was able to save on out of pocket expense by using the rewards on hotel which allowed more money to enjoy wedding anniversary on other activities. Thank you.

Taminika Mahorn

He was very helpful. He was very patient. He made me feel like I was joining a family not just a club.

Isaac Lee

Some of the information on your website is vague. The representatives do a great job, but can kinda lengthy, almost like listening to timeshare reps.

Bryan Lee

Had repeated issues with the website... Before I was able to finally book... Took over several days to complete booking. Outside of that hotel turned out to be good

Sharon Benkert

Jennifer Connor goes above and beyond to help. She is friendly, kind and always is concerned about her guest happiness

Randy Cassels

great service from the staff, especially Ralph Morales

steve jackson

Our experience with your personnel was great! Everyone was very helpful and knowledgeable.

Derrick Wilson (DeeMak)

My acct representative was very knowledgeable and helpful in suggesting the best options available with the most benefit/discounts for my travels. Thank you

Ken Thompson

I had an amazing time...the customer service was outstanding. Government Vacation Rewards is AWESOME!!!

Fred Josey

the service was great i had questions they were answered. my booking was fast an easy

michelle wilson

It was a wonderful experience and a good value. The only downside was the timeshare presentation took far longer than they said it would.

Gade

Yall are great ,very helpful.The reward are nice.I like being able too use the star card than than the store and the exchange.

Dwight Nash Sr

Janai was very professional and knowledgeable regarding all the wonderful benefits a member can enjoy while traveling the world as a military Veteran!

John Chandler

Great customer service and satisfaction

Xavier Colon

Excellent, attentive and prompt customer service

David Nemec

My travel agent was absolutely amazing, very helpful on my cruise booking through the addition and subtraction of people and was extremely helpful.

Linda Smith

Johnny was very helpful in explaining the program and identifying himself as my future representative.

Erika Parks

We book most of our vacations through Gov and everytime we have had an amazing experience from the beginning , customer service is good , they always on top of things .

Jane Arevalo

The people I have worked with have been very helpful, knowledgeable, and cheerfull through out all contacts with them.

Herb Leeper

Tom was very friendly and was very helpful and made sure we understood what we were getting involved with

Kem Hendersonp7

Excellent customer service provided, responds to e-mails, and phone calls in a timely manner.

Dollie Davis

The person that I talk with Jason Wilson was pleasant Direct answers right to the point excellent

Kristin Carpenter

It has everything you need just go to the front desk and ask for your kitchen ware and cookware also there isn't any ac in the rooms so you'll need to open the windows a bit other than that we had a very nice stay

Ronda Agpaoa

customer service was always friendly and helpful with no rush to get off the phone.

George Moore

Easy to work with. Carrie was very helpful as we worked through my cruise booking.

Tina Marshall

We recieved great service by Mr. Gaffney. He was very patient and answered all of our questions.

Ira Walton

I love the sites but I wish it was a place where you can compare different hotels... It is a 5 star site for military and Veterans

deborah gordon

I got a great deal on my hotel reservation along with being able to use my very low interest exchange credit card. Yay me

edward arnold

have had good service by Rep.. Presentation was outstanding. After presentation sold me on the spot to becoming a member.

W Martinez

Great rewards and easy to navigate to the best available travel deals.

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