Reviews of Arizona Department of Transportation Motor Vehicle Division. (Travel Agency) in Phoenix (Arizona).

Arizona Department of Transportation Motor Vehicle Division

599 Reviews

290 Comments

Travel Agency

State Department of Transportation

13009 W Bell Rd, Surprise, AZ 85378, United States

Description

Information of Arizona Department of Transportation Motor Vehicle Division, Travel Agency in Phoenix (Arizona)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Arizona Department of Transportation Motor Vehicle Division

Reviews of Arizona Department of Transportation Motor Vehicle Division

Bill Williams

Look, I get it, we all like the DMV as much as we like going to the dentist; however, I have to give the AZ DMV on Bell Rd in Surprise credit. The past three times I have been there, the employees have been polite, helpful and patient. One key to your experience is to book an appointment online. The wait is minimal with an appointment. I had a two separate title transactions and the employee was tremendously helpful. As much as it pains me to say this about a DMV, this place is efficient and just doesn't feel like the DMVs we all love to hate.

Amanda Lewis

Love this Dmv! Made an appointment & Worked with Marie to change over a bunch of vehicle titles. She’s was quick, organized and very sweet! She made it a delightful experience. I will return!

Loretta Benson

After arriving, the hours of service posted on the door had changed for today's visit. A paper was posted stating they wouldn't be available until noon today, which was a 40 minute wait. The line grew increasingly, but upon opening was greeted professionally and friendly. The clerk was very helpful and everything was handled just as I'd hoped. 😃

Dawn Benke

Had an appointment but forgot my birth certificate. Came back 30 minutes later as a walk in and zero lines. The employee was helpful and friendly. 10/10!

Goldielocks

I made an appointment and I got right in. I was transferring 2 bike titles and a truck. It took time to process all that but the girl helping me was fast, organized and helpful. I grew up in Oregon and their motor vehicle division went nearly as fast nor organized as Arizona!!

Ron Scott

Regardless of which transaction I was doing, this MVD is well run and service is always prompt. Phone response is also far above most offices like this. I am not sure how they did it, but this place is not like other MVDs.

Jeff Tucker

Don't worry about the line, it moves whip fast and I had Marie handle my needs quickly and perfectly with a pleasant manner

Veronica Garcia

Very organized place. If you have an appointment you go in and fast out. Even do you don't have one it's still fast.

Alex Pina

I was pleasantly surprised how quick and efficient the process was to upgrade to the Travel ID. I like that you can make an appointment online,except it was difficult to first find out how to schedule for the Travel ID specifically. It was extremely annoying. Other than that I was in and out in less than 15 mins.

Kathy Dreiske

It wasn’t like I thought it would be. I waited in line for maybe 15 minutes and got all my paperwork done in 10 minutes so it was a lot faster than I remembered. The only bad part was the bill for TTL…$3,800 kind of bummed me out.

billy sanders

Needed more documents altho I had most.They helped me understand the process of changing from another state on registration

Mitch

Great, came in early. Hardly had to wait. The lady that helped me was great. Answered all my questions.

Big Trip

Fastest experience I've EVER HAD at a DMV! These folks were ROCKIN' N ROLLIN'. SUPER HELPFUL.

Jonney Albert

Great service and very friendly 👏 Didn’t have appointment. still only took 30 minutes …

Lea Greenbank

Staff was friendly and efficient. Didn't end up getting there until well after 4 pm (so sorry to the staff for being so late!) but the staff got through the long line pretty quickly. I was out of there just after 5 with everything I needed. I can't remember the name of the nice lady that helped me yesterday, but I'm grateful for her kindness and efficiency. I have a genetic condition that causes pain, and I was getting to my physical limit when she got me out and on my way. Thank you all so much for all you do! I know DMV workers get a bad wrap, but you all are wonderful and so many of us appreciate you and all you so! Stay safe!!

Kristofer Lee

Went in today to get my license updated to the new travel ID and had an awesome experience! My situation is a little complicated and Marie, the lady that helped me took care of me quickly and efficiently. When I walked in it was packed and I fully expected to be there for at least two hours. I was at a service window after about a 15 minute wait and out door, mission accomplished, about 30 minutes from the time I walked in.

Ramona Brunswick

This location is busy! Went at 1:30 in the afternoon and it took a full hour. The clerk who took care of my transaction was very nice, and she knew what she was doing. Less than 10 minutes at the window, so 50 minutes waiting in line. I wish I knew how to make an appointment, so next time I can stand in the extremely short "B" line.

Gloria Shetlar

Very smooth and pleasant transaction today with Marie at the Surprise MVD. Arrived at 845am and only 3 people in line ahead of us. Short wait. We're new to Az so new DL, registration, titles for car and RV, and voter registration and we were done in about 1/2 hr. Marie was great!! Be sure to have the required paperwork

Crystal Schladweiler

Ruben was amazing! Super helpful and patient! My daughter took her road test and passed! I can’t believe we had a great day at the DMV!

Cindy Shattis

Over all good people good atmosphere. I had to pay for there mistake. But what ever. Nice place

Marie Sturgis

Got in fast in line.The lady was very pleasent and checked all papers.Meet some wonderful people waiting in line.It was a very pleasent time while we were there.The clerk was very nice and Quick.Thank you very much for ADOT.

Thomas Brunzie

Line was long, but went fast, lady who helped me was friendly and helpful. In and out quickly. One of my better experiences at DMV.

RICHARD

While the DMV was kind of full when I walked in but still I waited less than 15 minutes to get what I needed done. Fast friendly courteous helpful.

Tom Embree

Very friendly and professional place. Wait times are very reasonable if you don't have an appointment, but I highly recommend setting up an appointment if possible. The staff tries to get everyone in and out within 30 minutes. If you have your paper work ready, it is very easy.

Phoebe

Since I made an appointment it was a quick visit. Staff was very friendly and helpful!!

Ryan Miller

Great customer service. Very quick, make an appointment in advance.

Susan Clark

The service was outstanding. Brenda greeted me with a smile as I came in, and directed me where to go. Emily helped me transfer my driver's license to AZ. She was very friendly and helpful. It was so nice to hear other employees also chatting and laughing with other customers. It was very refreshing to hear people enjoying their jobs.

Jonathan Scott McEwen

My rep. was one of the most amazing people I've ever dealt with at a MVD, thank you for having her as an employee, makes the day brighter with that kind of customer service experience 😊 …

Tana M. Weber

Super efficient. You can register your vehicle and get your license all at once.

MDW

Normally no on in their right mind would give any visit to an MVD office 3 stars let alone 5. But these days if you can get thru any government office without eating a bottle of antacids your doing great. I was surprised that they were open for business without an appointment. Even better almost all the booths had clerks in them. I got my license renewal in about 20 minutes and on my way home, so for this time at least I had a relatively pleasant experience.

Torie Doyle

No one likes to go to the DMV. But I was in and out in 20 minutes or so! I had made an appointment online, so I didn't have to wait nearly as long. The employees were helpful and answered my questions. Overall not a bad experience!

Barry Schweig

Make an appointment. I made one on line and upon arrival no one was ahead of me. Contrast my experience with those lacking an appointment: in a long line, made more frustrating due to ADOT employee announcements that due to slow computer response, every transaction would be delayed. I was in and out in under 15 minutes, even with the slow computer response. The gentleman that assisted me (Tony) was considerate and professional 👏. All things considered, ADOT has favorably impressed me.

RJ Fisher

Walked in and saw an ocean of customers but to my surprise, was out the door in about 30 minutes. Even better than that, was the clerk we had. I was there for a new license and vehicle registration. My daughter, for her driving permit. Our clerk was Melissa and I swear, next time I go I’ll wait in line for an hour if I must, just to get her again. So kind, great sense of humor, and so knowledgeable. She is the type of person that will brighten your day regardless of circumstance. Arizona MVD, you have a true gem in Melissa!

Nathan Nguyen

I tend to write positive and negative reviews depending on customer service and how clean the building is. Before Covid-19, I dreaded going to any DMV because of the extremely long wait lines and the frustrating lack of information on what documents to bring. But after Covid-19, it seems that this location really improved their customer service. Clients with appointments do still have to wait, but the line is a lot quicker than walk-in clients. I think the pre-filling information on the website helps a lot of the waiting. The employees have been so far nice. The interior and the bathroom is well renovated.

Kawika Henderson

If you have an import speak with the supervisor Rachel. And an older active gentlemen named Rich. They are the best at what you do. This 5 stars are for them.Not anyone else If you have an import and speak to anyone else, the other supervisors won’t know the process as well as the workers. They will literally not help you at all. They will be lazy. I’ve register multiple cars and imports over the years. They if Rachel or Rich doesn’t help you. You might as well go somewhere else

Alfred Lee

Registration of newly acquired vehicle. Exceptional friendly helpful service from the attending clerk. Great experience! Went in for travel card today ( 5/17/22). Same experience as previously reported. Another pleasant surprise!!

John Collar

I did not have an appointment beforehand, but I was given one for about 1.5 hours later. When I came back, I was taken inside immediately, directed where to wait and was assisted a few minutes later. The rep was friendly, courteous and efficient. Overall, I must say, today's visit exceeded all of my expectations. Kudos

Candy Bailey

I had a great experience. Got a travel id. They only gave my husband a regular drivers license so make sure you tell them if you want the travel ID. He had to go back.

Tracy Miranda

It was nice and quick, but they should have some one else outside to take the peoples name that already had an appointment, so we can get inside, because we just went to the line already formed , but after 5 minutes I just went and asked and then she asked everyone who had an appointment and got us inside. :) she was amazing though!!!

Jenna Stokes

There was a long line waiting for them to open, but once we got in there the started moving quickly. The lady who helped me was nice & very efficient. Overall, I was impressed & only spent 45 minutes, there, total!

David Perin

The person at the front door was courteous and helpful. People with appointments were greeted and staged. Those without appointments were also helped onto a standby list. We were able to be helped without entry. Happy with service in a tough time.

Elina Kabari

Great experience! Just did my road test yesterday and passed! The service is moderately decent. It can get busy and crowded most days of the week. Closed on the weekends and holidays though.

Sam Potter

** Update: The manager Dave send me a follow up email, said the title was probably OK (but I needed two signatures) and was overall very helpful! Rating changed to reflect this. Had Marisa simply let me speak with Dave on the first day the entire experience would have been different. Dave = 5 stars Marisa = 0 stars Thanks Dave! *** Transferring vehicle title, "Lead," Marisa said the number "2" where the notary had entered information made the title invalid since it was darker than the other numbers. When I asked for any objective specifics as to what makes a title invalid she took an attitude, refused to discuss further, refused to tell me her name or title. (Another employee later gave me her name.) She said I could speak with Dave, the manager. I waited a while and then the woman at that window came back and Dave was on lunch! :) Of course he was! These are government employees whom we tax payers pay for - and yet we are routinely treated with contempt.

Suzanne Burt

Line went quickly, personel was very helpful. Smoothly allocated time.

Lindsay Rosenfeld

I've never been to this location.. There was a huge line when I got there. Half didn't have an appointment which is required right now. Staff came out shortly after to get appointments checked in and have us wait outside. Then scheduled appointments for later in the week for everyone else. I dont think this was normal but the staff handled it like champs. They were all friendly and communicative. Everyone I interacted with was kind and helpful.

Jenna Jay A

In & out! Didn't even have to wait, I literally grabbed a ticketn Tony helped me this late afternoon and he was very pleasant and through. Knowledgeable, able to answer all of my questions and was able to help me complete all of my DMV needs.

Patsy Miller

Quick in & out. Person who helped us did so in a pleasant manner.

Connie Sherman

This was a pleasant outing. It took a total of 30 minutes from the time I entered the building until I walked out with my paper copy of my renewed driver's license. It included waiting in line, change of address, eye test, license picture and copy of temp license. The employees were quick and friendly. I have been in Arizona since 1976 and this was by far the quickest, easiest and least stressful renewal ever. Kudos to whoever streamlined this process. It was downright pleasant and easy. Thank you to the employees at 13009 Bell Road MVD.i didn't have an appointment and they fit me in, pleasantly. You all made my day. Hugs and kisses to all of you. Connie Sherman

Alexia Kiecana

Friendliest and quickest MVD experience yet! I set an appointment and was helped immediately upon walking in. Ana was super sweet, enthusiastic, knowledgeable and made sure I had all of my questions answered :)

Bryan Miller

Very expedient and helpful staff! Jessica at the Surprise DMV was very courteous to me

Blair Downey

The staff was helpful and the wait time wasn't long. I did have to make an appointment prior to arriving due to COVID protocols. It was helpful that I checked what documentation I needed online prior to my arrival. Of course, my license picture is still atrocious...

Jeanne Swanson

Absolutely a 5 star experience at MVD this morning. Courteous, friendly and knowledgeable staff. So appreciate Marie who made my transition back to Arizona an easy one. Kudos and Thanks Jeanne

Charlie Bernal

Great service very courteous, professional, organized and very fast in and out👍 …

Matt Smith

We all know how crazy this place is. Brenda is an absolute breathe of fresh air. We dealt with her multiple times a few weeks in a row to get my sons driver's license. She was a pleasure to deal with every time and she needs a raise she bent over backwards for everyone she dealt with. Thank you for making our experience pleasant. Matt and Aidan Thank you Brenda

Jean J

Make your appointment online is the fastest way, had to do 3 different things and the person behind the desk was very helpful and quick. It only took me 20 minutes to do everything.

Steven Harris

It was a pleasant experience as far as DMV visits go. Lines weren't too long and I was able to get everything done on my first visit. It was not over crowed and the people that helped were friendly enough. Overall l was pleased with my experience with the Surprise office.

Kaylie Langtry

Walked in at 7:45 and was out around 8, Frank helped me and was very nice and helpful. It was not too busy around this time, it’s better to go early.

Boarderfalife

Extremely rude individual working here. Went to get travel-ready license. Went to window 17 at approx 350pm on Thursday December 30th. Lady started out with, "do you have the documents you need so we can get this started?" I replied with, "I'm not sure. I brought a lot." You don't know what you need?!" She exclaimed. "I hope you did because if you didn't we won't be able to help you." Fantastic way to start a conversation and what customer service you have! She is the epitome as to why post offices and DMVs get such a bad reputation.

Pam Rothamer

The first thing I noticed at the when we walked up at the Surprise location was a nice covered awning outside with misters for those who had to wait outside the bldg. When you get in, be prepared to stand during your appt because there are no chairs at the cubicles to sit in anymore. I was pleasantly surprised that Surprise location was very customer conscious and did everything within their power to to make our requests happen! They gave us clear explanations and clear options if they were unable to fullfill our request and why. They also patiently explained the paper trail and what they had done. They took time with us and we never felt rushed or under a time constraints but they in turn worked quickly and efficiently to complete our requests in a timely manner. Their prompt, courteous, and friendly, yet professional behavior was refreshing and welcomed from this government entity.

Velda Headley

The lines were fast moving, even for those without appointments. Everyone was pleasant and helpful. The driver's road test was quick (10 minutes).

Mike Wilson

Outstanding experience. Exchanged out of state driver's license and did title work/new tags for my truck in less than 30 minutes. Everybody was pleasant, thorough and competent. Just review their web site and make sure you bring everything required. Makes their life and theirs so much easier.

Korrie Miller

Fast and friendly service here at the Surprise AZ location and little to no wait for any kind of service. I was literally in and out in 20 for a DL replacement, usually MVD locations are crowded and you know you’re going to be there all day, NOT at this location! Come and see for yourself!

JoMayme Tokarz

I was in and out very quickly. It was close to closing and the staff was very nice.

Jessica G

I don’t usually do reviews but I was very impressed. It had been a few years since I had gone to this MVD, I have always dreaded going into the MVD because of there horrible service and the long wait. I have to say this recent visit left me amaze! They were very friendly, informative and fast. Even the employees seem more engaged with each other. I hope it continues this way as it change the way I thought about the MVD previously. You truly deserve the 5 stars. Keep up the amazing job. It truly matters.

Norman Rasmussen

Yea the line was long but that’s expected! The workers were kind and patient. I got everything I needed and would recommend this DMV to anyone who needs to get car stuff done!

Tammy

SO much better of an experience here vs Wickenburg!! Out of the 3 individuals who assisted us from the time we walked in the door to the time we left were professional, kind, and actually acted human. I also observed how the other employees treated the other customer and was please with this as well. THANK YOU to whom ever the nice lady was who took my daughter on her drive test for her license! You helped put her at ease and she was greatly appreciative. Very quick, efficient, and from what I saw friendly. THANK YOU!!

Paul George

The servers took great care of our party. The food was delicious!!! Probably the best rice and Shawarma I've had in a long time!!! Don't tell my wife!!!😂 …

Debbie Donigan

I had an appointment but still had to wait about 40 minutes. But that's not bad. Everyone there was very friendly with a positive attitude which I appreciated.

Linsy Steinke

I give it three stars solely based on the attitude I have witnessed twice now from the lady with the lazy eye treat people. She was so rude to a veteran couple and they clearly needed help. The first time we came here she was also rude. Seems annoyed always. Went to use the bathroom and wash my hands only to realize the bottom of the soap dispenser is full of dead bugs. Not much sanitization there. Otherwise it was an easy process with appt.

Bruce Johnson

Passed the CDL nice smaller office great personnel

Christopher Desjarlais

This ADOT motor vehicle dept location is a great location just west of Sun City on Bell Rd. Easy to get in and out and when you call to make a Scheduled appointment, its an in and out quickie. So convenient.

Cheryl Harnden

Great customer service. All helpful and nice and moved along quickly. Having the appointments is nice, just wish calling for the appointments was better. And the Valentine decorations were a nice happy touch.

JAMES FISHER

Emily B. At the Surprise office was truely amazing. She was able to resolve my issue fast that was caused by their new system which isn't very user friendly online.

Adam Barney

Surprisingly fast & Great Staff!! I will say anything State or Government People etc... Usually isn't a good combo. But i had 16 cars ahead of me. It went decently Quicker that i anticipated!

Butch Eckhoff

Friendly staff. Fast walk-in.

Louis Lantieri

Fast and friendly. Well organized location.

Cema Weedor

I got in and out quick and it was very affordable to transfer my driver license from Delaware to Arizona. $25 dollar

Michael Turner

This is not the MVD of the past. The Surprise location on Bell staff were friendly and helpful. They even showed personality. :) I expected the worst and got the best. Short wait on Tuesday morning for fed-approved driver's license and plate refund.

Judy Davis

What a great experience. Got right in only waited about 3 minutes in line and was out within 15 minutes. The appointment system really works nice for the customer. Thank you.

Tracey Henry

Still a little bit of a wait despite having an appointment, but not bad at all. All of the employees that we had interactions with were extremely friendly and professional.

Andrew Shaddock

Very efficient, friendly service by the personnel here. Processed new driver license from out of state in 20 minutes from walking in the door. Excellent experience.

Sam Chang

One of the nicer MVDs. I recommend an appointment, especially during COVID. I did a title transfer and a travel approved license update in under 90 minutes. That's a win in my book.

Jonathan Campbell

Fast service with polite agents. Wait times are not bad as the line moves quite quickly.

Jayleen Carmona

This is the 2nd time I've come here & it's been a great experience I had an appt & I was only in line for like less than 3 mins. The people that work here are wonderful & super nice. I recommend a appt Though it's way faster..

Michelle Kuykendall

This DMV is closest to my home. Both my boys came here to get their Driver's Licenses, and we didn't have any issues whatsoever. The staff was friendly. Just recently I went in to get the new Travel ID, and what bothered me more then anything else, was that they had NO CHAIRS to sit on. I have a REALLY bad back and had issues all day because I was havin got stand for over an hour. It's not right that they took the seats away. People need to sit.i would rather not come here just because of that but I can't drive long distances due to my bad back so I'm having to come here. My advice is dont come in unless you have a Walker, it will be needed

Alicia Robles

Made an appointment. Had to get new license, license plate handicap and placard. Every thing went fast. The lady who helped me was so nice and helpful. The best everyone there was so nice and patient.

Dean Speer

Nita helped us get the state travel ID card. She was excellent and jovial. I recommend the mvd website for making an appointment before waiting in line in the heat

Ada Pinon

When I went I waited for my turn, there were a lot of people, but hey, people need to take care of business. I got called to window 10, when arriving there I smiled and she smiled back, and asked how she could help me. Her name is Bree, very personable person. We took care of business, new license, car registration, handicap plate and placard. She was so pleasant, we were having small talk, laughing and she never once was rude to me. I know a lot of people complained and I told her that, she said everyone seems to want something and they want it NOW. Goodness give these girls a chance to do their job. She never once was rude. I thanked her for her help, and she said she appreciated to see a smiling face as I sat down in front of her. You get what you give. So those of you having a bad time change your attitude.

Dave Cooper

With a appointment no problems, fast service

Lena

Easy to make an appointment online. You get prioritized immediately over the walk-ins. Line goes by fairly quickly. Helpful, informative employees.

John Kelly

Very busy. I suspect if clerks were paid by the customer productivity would increase greatly. Approximately 20 to 25 people waiting in line.

Bobbie Chapman

It was a very nice experience. We went to see how much it would cost to register our vehicles in AZ. We got there at 8 a.m. with about 30 people ahead of us. And had to wait about 60 minutes. All the employees were very kind and friendly.

Hfamily Tv

The process was quick and easy. The lady calling the line was very nice and knew what she was doing. Also the lady who helped me get my license transferred from Hawaii to here, was friendly and efficient. I was dreading coming to get this done because I've heard horror stories, but now I feel silly for listening

Dawn Milinkovich

My trip to this office was so great!! I came in expecting a long wait & to my surprise, I was in and out in another 15 minutes! I did check online to see what I needed which helped tremendously. The girls in this office are so very friendly & pleasant. My visit here was wonderful!

Russell C

They limit the# of customers inside... which is ok. The greetter was nice. The person who helped me was very pleasant too. I was surprised at how good the experience was.

steve noeding

This was quick and easy experience even without an appointment it went fast. They have it all spaced out so its covid safe. Friendly staff too!

Ronald Turner

Trying to help a friend re-register her golf cart as she has been stuck in Chicago due to the death of her husband and covid. I had all t.h.e paper work and information but was having trouble at kiosk . I told a person what l was doing and she said l couldn't re-register a golf cart that belonged to someone else. I offered to show her all the paperwork but she said no. I again said l believe there is a mistake somewhere. She said l need to leave the DMV NOW. She then gave me a pamphlet and said your friend needs to do it on line. You need to leave . I went to the girl that initially let me in. She was extremely understanding and helpful and proceeded to assist me at the kiosk. In 2 minutes l had the golf cart re registered. The DMV needs more people like this individual. Ronald Turner

Cal Blevins

Much faster than Calif or nev. However the left hand still doesn't know what the right hand is doing. Took 2 trips and three employees be for it was taken care of

Casa del Sol West Manager

Due to the nature of the business I'm in, I'm in there several times per month. If you have all the information they will need, the process of getting it done is fairly fast. Some days the days are longer than others. I don't know why people complain when they fail a driver's test or when they don't bring all the documents needed. They have to turn all of that over when completing the transaction. It's their job to make sure they have everything needed. Would you rather find out they just titled your vehicle to a thief? Maybe look online before you go and find the list of items to bring.

Wayne Shen

Went there at 8AM today for a tile lien change and thought I was late. I was surprised that there were not many cars parking outside. Went into the room and found there were not many people there. Most of the seats are empty. The employee was very nice and helpful and took me only 15 minutes to get it done. Don't understand why people can give only 1 star at this location. If you go to Chandler location at 8AM, there is already a line outside the MVD. I start loving Peoria and Surprise now.

Mia Wallace

Lines are relatively short, but not necessarily always fast. There used to be a lobby with seats and you waited for your number to be called, now everyone is organized into different lines and you have to stand and wait. The woman that gives out the numbers is SUPER RUDE if you don’t hear her or understand her directions she just repeats herself very loudly and sharply and acts like you’re doing something really wrong for asking anything again. I guess that’s a typical dmv experience, but I’d like to know what the hell crawled up her ass that made her so bitter.

Cindy McBroom

Way quicker to get in and out than ever! They've really impressed me this most recent time by how efficient they've become.

Jeremy Friedman

Seems that since the pandemic the dmv has gotten themselves sorted out. Things went very smoothly and I even had a friendly experience with the lady at the door.

Eric Winkler

Can not understand the people who rate one star or want no stars at all. When going there and you see a full parking lot or a long line of people, you're entirely free to turn around go somewhere else or come back another time. If you know you need to go to DMV so get yourself prepared! I myself packed drinks and a book to read when I had to go there with several things to be done. When entered, I had about ten people in front of me to register with two info counters open and a self-checking in machine or how they are called. To my surprise, the line in front of me moved so quickly I waited only a couple of mins than it was my turn. I told the lady that I need to register a new car, a temporary license for another car, plus a new Arizona ID. I added I know its a few things I need therefore I'm not even sure whether this can all be done at the same time, but she replied „no worries we'll handle it“. She than told me that the numbering system was down, already since the beginning of the week and probably would last even towards the end of that week. She than sent me to take a new picture for the ID. Than I went waiting. The lady there directing the people said we're doing something like singing chair and moved the people around on after another until it was my turn. I think this idea of the rotating chairs was the best they could do with the numbering system down. But I still heard people complaining calling them ignorant amateurs etc. I could not read many pages on my book and waited only about 20-25 mins switching from one chair to the next until it was my turn. I again told the lady, that I have several requests but she answered „no problem lets do one by one“. I got the title transfered, got my temporary license and the new ID would be sent by mail, which I received only 3 days later. The lady was really kind, we talked about cars, license plate with funy meanings, unique nbrs etc and even about our pets - I found out that she is an animal lover and falls especially for dogs. We came to the pet talking when I mentioned her that I found an abandoned kitten out in the deserted area behind 107 and kept her. When I noticed that she loves pets I told her the entire story and how thankful the cat is today (now one year old). Anyway, we had such nice talks while she did file all the paperwork and issued me the licenses and title. Again to all of those rating one star, complaining receptionist being rude, govmt staff useless etc. Try it with a smile, when coming to the counter. Greet them with the same respect you want to be treated. I made the girls at the reception smiling and had a talk to the lady that issued my licenses like we were friends for years. If you want to be treated nicely, change your attitude and temper. Go there prepared and never forget to smile! When I left I had no doubt, to using these DMV again, regardless whether we have to do musical chair again or whether the numbering system is working. Well done DMV!

James Duff

I was shocked how friendly the staff was. Friday late in the afternoon, great attitude and quick. My reviews state both good and bad experiences, this was a good experience.

Lizbeth Sepulveda

Went to take the written and road test with not much confidence. Got there at 12 and left at close to 3pm but with my license on the first try! And i only got charged $10. This was a nerve wreckingly great experience and I'm recommending this place to friends and family :)

Jared Romero

Big shout out to Tina for making it quick and painless. Frank is cool too Ɛ>

Chris Simeroth

Trip was pretty quick. We had gone in for a learners permit and they were very willing to help us to each step of the way

Evelyn McManus

Make an appointment... walk in line is long and goes slow. Once at a window the staff is very helpful, personable and take care of things quickly.

Fliahht Phen

There's no 6 star option. Otherwise I would have rated this infinity. Last came here 3 years ago and the wait time was fantastic! In fact, I just Now got out having received the vital information I came for: I will need to fill out a form which also requires my birth certificate!! Yes!! Having waited years on the rollercoaster of fun in the motor vehicle division theme park building to be informed of this vital piece of knowledge, I am so happy to finally be right back in line for the never ending ride! Spoiler Alert: I brought my birth certificate ticket gyyaaaa!!!! I can hardly contain the excitement as I wait for the ride I will unlock now. Keep up the fantastic work guys! P.S. I've noticed people saying you got rid of the number system :( I loved waiting days for my number to finally reach bingo, I hope you have something just as good implemented in its place! Never stop pleasing, I only come here or receive nothing but good news from you guys, whether it be a personalized ticket with my photo as an invite to your newest ride, or an updated letter informing me of the status of my seemingly in flux driving privileges. You really never see what's coming next! Love you guys and your mission! Keep doing what you do, you're perfect!

Sandra Kelps

Extremely long lines. The person I dealt with was very helpful and knowledgeable. He was a great help. I appreciated his help.

Randy Stewart

I called they said to go then I had to wait for an appointment. I paid for my licence to be reinstated. After the picture they said the computer did update. So I had to wait again for Another phone call. Hurry up and wait.

Jasons Mac*Kendrick00ip (jason00ip/ic)

Definitely make an appointment if you can took me less than 15 mins to get new travel id

Eric Page

Its the most friendly MVD I've ever visited. Keep up the Great work!

Robert Lucio

Very helpful and patient with my elderly mother in law.

Brad Littlefield

No line. Friendly and helpful.

Diane Brown

Given they are redesigning their office, they're doing a pretty good job, however at this time you can't go inside. They do have a large awning so you're not in the hot sun.

Janis Ware

The Staff was very courteous and we got what we needed pretty fast. Best DMV in the State!!!

Garrett Hauff

I drive out here from Peoria because the Phoenix and Deer Valley locations I'm close to are horrendous. There's emissions testing right down the street too if you need it and I was even able to get the custom plate I wanted here.

B Seals

Impressed with the service and the speed of it. Got in and out in no time at all

Raquel Garcia

I wanna post this cause I failed my license test but it’s not the girls fault it’s the drivers fault. You have to correct your mistakes they can’t pass you if you hit the cones cause imagine if it was a person? Failure is hard but you have to understand to fix the mistakes The girl Dinah is very nice and she’s patient with others . Also I want to point out that CONNIE that girl was so understanding I came during my lunch (I don’t know why I choose to do that) I forgot kids are on winter break and she was so fast and understanding, I really enjoyed Connie’s service she was very fast and understood I was on lunch so it was a quick process thank you Connie!

Kandi Day

If you hit the right time of day there are no lines. They are fast and friendly. Dmv with personality

frank hardin

It was quick,fast and easy. The employee's were very much helpful they made sure you understood , that you knew what you were doing and what you was there for. Thanks!👍🏾 …

Omar P

Relatively fast for being a MVD (expect a 30-45 min wait when its busy). Associates are friendly and work quickly. Great experience.

Sabrina

I made a appointment to get my license. Checked in and out in 35 minutes. Best dmv experience I have had ever.😷 …

Blake Gearhart

Definitely should make an appointment before going in, but the service was very good! Driving instructor was very cool

Harold Greenawalt

The girl that waited on me couldn't have been more helpful and pleasant to work with. In and out in 15 minutes. Thanks.

Lashun 9274

You are usually in and out within 20 minutes.

David Allmon

I’m only leaving this review to respond to little cry baby Tyler Baron who thinks someone should get fired because he can’t understand simple instructions without hitting three cones and a dumpster I’m sorry the diagram of go to box 1 to box 2 to box 3 into box 1 was too complicated for you. If that is too complicated, you should not be on the roads with the rest of us. She was not rude one bit, and she shouldn’t be fired because you clearly do not know how to drive. High performance car low performance driver. I recommend that you have mommy buy you a smart car so it can drive for you. #Snowflake Alert # Wipe dem Tears

William Liss

The blond lady at reception was kind even if a little short with us. Overall good job. The lady in the booth (Line E) was also very nice.

mar mar

Best MVD office I have ever visited! Got my license in less than 30 minutes. Amazing customer service.

Natalie Gaudino

This was the best experience. We had amazing customer service and our appointment was handled efficiently.

Charles Cayron

Ever since they remodeled a couple of years ago everything goes by so fast. As long as you make sure you have everything you need before going in it'll go really smoothly. Took less than half of an hour to get titled and registered.

Patrick Buchetta

The people were friendly and helpful. The wait was a little long as expected with all thats goig on. Good experience overall

Lanni S.

Such a friendly atmosphere and excellent staff. I took my road test here and all the staff were encouraging and supportive. Thanks to them I passed! Compared to the Avondale location this place is superb.

Jon Cooney

I always like going here the ladies are very knowledgeable nice and polite and help you get through everything quick as possible

Debrea Lawrence

Quick and easy on a Tuesday afternoon between 12-3. As a walk-in only a 15 min wait.

Roger Birchmier

Customer service is awesome. Glenn went out beyond service to help us at the MDV in surprise az.

jacob eaton (95uaesjgssjv98tvdamoj19)

Nna SimCity octb i90 nna tracer ms Dr h50 apc SHS 223 ne Adler mill city 1995 shs 6whawaii five o octb hyena road sand castle wt nna 5w5y5y5p4w4w32r2r1w1b 1997 flight 1b wt nna 9910 w coggins Sun city d00131802 exip2044 Arizona ritaide Pratt development whitez tbarh mrluky domenois laber ready siara desart winds abco theater works gray hound ugm Salem 101 Kingwood 83 97360

Paula Shipione

Line was short today. We had a nice person she took care of us.

Tex Uvalle

Was seen on time and all my needs were met. Clark knew his business. Happy with the service.

Ken J Safsten

Very well organized. Easy to follow processes. I've been here a few times and have had fairly minimal wait times.

JD Harris

We were seen at our appointment time and accomplished the title and registration. Good social distancing was observed by all.

john kachorsky

Good patience dealing with my wife's disabilities. Definitely not anything like the disfunctionality of the California DMV.

Don Noyes

If you have an appointment, be patient. If you do not have an appointment, be VERY patient. You are going to wait and appointments are highly recommended!

Linda Coyle

Wonderful. It's sooooo much better than the old days in the 80's. They actually treat you with respect. Very helpful.

Dave Merk

Fast Service... Only waited 2 minutes. Staff knew what they were doing. Efficient.

mr fav

Had an appointment beforehand and the process went smoothly 45 minutes isnt bad considering covid protocols

Janet Neitzel

I wish I would have gotten her name! Fast and friendly. If you have an appt or is pretty easy!!

Donna Griese

Faster than in years before. The staff is great. Very nice experience. 👌 …

Michelle Bichsel

The line was out the door, due to covid guidelines. I did not wait. In previous visits here, I've had great service.

Miguel Valdez

Good I think I was there for around 30 min and I was done by the way they do walk ins.

Jen Engberg

I was STUNNED at how good the service was here. Quick, friendly, very knowledgble. I don't think I've left the MVD this happy since I was a teenager getting my license.

Luis Matos

Taxpayers dollars being put to work here. The new changes, faster service and staff members customer service is definitely a 180 for the better from 2 years ago.

Mike Christy

Had a lot of paperwork had all of my ready to go and stand outside for a little while with covid-19 .got a picture and my license with a CDL all within an hour.

Wendy Hernandez Martin

Nice staff and trying hard to be accommodating. Very busy though and best to make an appointment first.

mike t

So simple and easy to deal with at this location. California should be watching this place.

Greg Ravenelle

Super nice employee "Marie"

Chele Sohl

Relatively painless. Faster with an appointment but as a walk in it wasn't too bad

Russ Adamowecz

It was great in and out awesome...

RABBIT

I had to have an appointment and I got here early and they got me in early. Professional staff. Some staff have a little attitude😎🐰3️⃣❤🇺🇸 …

maria Avila

Even if you have an appointment, you still have to wait in a line.

Feinyx Rising

Great service! In and out in 15 minutes!! Make sure you make yourself an appointment beforehand during this time of Covid 19

Jorge Saavedra

Great customer service, what a difference from other MVD offices. Kudos to all employees at this location, and thank you!

Bob Hoyt

Very efficient, friendly and fast. Jean was awesome to work with, great customer service.

Spinning Wheels Photography

Not sure if this will be the new normal. Make an appointment and still wait? Maybe a little faster then before.

Kym Stutzman

Actually had a quick, smooth visit. New travel ID complete!

v Simm

Great people work here. With appointments now it is very efficient.

George Knight

Nice, Fast, friendly, professional service. Nothing like the other DMV office’s in the valley.

Larry Herrera

Absolutely the BEST CUSTOMER SERVICE!!!!

Brian Hansen

Registration renewal process went well with the Kiosk use. Little bit different with Covid-19 but went well.

Conrad Lodgek

Used the renewal machine, 5mins, in and OUT! Perfect way to start the day! Thx.

Sara Wolek

Faster than I expected but we had an appointment. I do recommend making an appointment.

Glenn Dragish

The best dmv experience ever!

Emanuel C

Super helpful and fast service. Especially if you are a veteran.

Steve Pershall

MVD was good it was not there faui the title was signed on the wrong line

Tony Visvardis

Had an 0845 appointment, left at 1015. Somebody screwed something up but the wonderful staff here helped get it fixed!

jesse cuellar

To my surprise it was quick and painless, my business took about 30 or 40 minutes

james hillman

Great Pace I went and got my license it did not take forever

Lee Dean

I have been there twice and the people are fast courteous and respectful. I only suggest moving the kiosks as it causes congestion at the entrance doors.

Jeremy Dodd

Appointment is a must. Flew right threw the process people i worked with were very pleasant.

Edward Mytinger

Customer service very good. Not waiting very long in line.

Maryann Randall

Upon arrival, I was told I had no appointment although I presented my appointment confirmation. I was told "it wasn't in the system".

Jossie Ann Valdez Santiago

Omg I never been to a MVD so polite. I was so surprised omg. I loved it 😍😍 …

Kimberly Walsh

Really enjoyable... first time to this location, very friendly and fast.

mike howell

I love the appointment format. No longer waiting 2-3 hours!

NaughtyPandas02 _

I was taking the road test and i vibe checked a grandma crossing the street. The instructor failed me right away. NOT COOL.

Robert Grieve

This was the 1st time I am able to give AZMVD a 5 star rating, normally it's a 1

Anthony Mikkelsen

Love the new design inside it. Just got my license yesterday with an instructor named Dave, He was excellent and I appreciate his help.

Timothy Dalton

something must have changed. Went in today and was treated very nicely and professionally. Everyone was friendly. good experience

C T

Reuben was a great help.

Don Mahnke

Congrats to all the people working here. You all did a great job taking care of our needs today.👍 …

Maximo Flores

10 minutes no problem they took care of it....

Richard Neufeld

Having an appointment only policy greatly improves the MVD experience

Daniel Rivera

very well organized , in n out withing 30 minutes

egg wife

Very fast and friendly service. Wait was less than 10 minutes and the facility was very clean.

Kevin Lorick

Didn't have to wait very long either!

Roger Birchmier

In n out in 45 minutes. That's awesome n that's amazing for DMV

Sheena Smi

Best MVD experience yet. Friendly, organized, swift. Thank you

Araceli Martínez

My daughter get her licence today. Everything was ok. Thank you.

Ray Richardson

Clerk gave me the wrong temporary plates and had to return to get the right plates!

Jacob Hamilton

Quick enough, friendly enough. Make sure to have an appointment during covid season.

P J

Have used this location 3 times since I move here. Lines can be long, expect to wait a bit, but the service is worth it.

Daniel Haddad

I haven't even gone in but I called about some information and the person on the phone said happy birthday to me. YAS

Vinia Cryer

I had a good experience here, they are always busy, I would suggest you make a appointment to avoid any unnecessary waiting times or the frustrations!

Bethany Eggleston

Very well organized and quick. Staff are friendly and helpful.

Jim Mitchell

Great job took very little time

JoeMotion Videos 82

Long lines, limited staff. But they gave good customer service.

natasha adelmann

I was in and out in less than 30 mins. The fast dvm I've ever been to.

A Reznick

Their camera for IDs need serious calibration. Your photo looks like your face hit the pavement.

Anthony Fernandez

THE STAFF ARE GREAT MINIMAL WAIT TIME FOR WALK INS. 👍👍👍👍👍 …

Jose Ayala

Line was a little long other than that went very well.

kitty smith

Couldn't renew plates , but the lady at the front door told me how to go online!

James Townsend

Although I couldn't get in I was able to make an appointment for the next day.

Jim Miceli (Jimi Cards)

Wait was not bad. I received what I needed. Nothing else to say about that.

Julie Szafraniec

Best if you can make an appt.

Delano Currington

It was a smooth experience, I just glad it was not so hot.

Linda Kinner

Actually in and done in 15 minutes. Travel ID and renewal.

Terri Smiley

Didn't have to wait long.

Tricia Sorrow

Fast and friendly

Wayne Wright

Easy quick in and out make appointment

Theresa Hamilton

I had a appointment & was in & out within 30 minutes.

Ally Quackenbush

So much tax payer money invested in redecorating but nothing in labor costs? Hire more people! Or put out more chairs!

Manuel Ortega

I taste is very important to the child ID and cater very well kind my repeto

Alex Childs

Making an appointment was the best way to go.

Terrence Chambers

They implemented appointments and it is fast and easy.

Ronald “Fernando” Alonzo

Compared before remodeling . Well organized service lanes. Clean bathrooms.

John Villarreal

Very professional and knowledgeable Customer Service Representative.

WAYNE MARTIN

Fast and Very Friendly. Wish you were in Maryland where I used to live.

Elizabeth Pickrell

Very busy but efficient

Barbara Taylor

Representative was nice, polite, and was helpful.

Linda Moscoe

Easier to get thru after first line. First one is usually longest.

Anel Alvizo

It was great! Line went by fast

john mc donald (Irishrebel)

Very pleasant people at this MVD . Very helpful as well

Deb Yates

Quick, professional excellent service

Maxine Millard

They were very efficient and helpful

Manuela NELLY SANCHEZ Reyes

Typically VERY fast. ALWAYS friendly Service

Denise Whirledge

Glenn helped us and was very helpful and knowledgeable

dennis urruchi

Place is small but they move effectively.

Kayla Adams

Tony was very friendly and helpful! 😀 …

Athalia Harris

Went to renew my drivers license and it was a pleasure.

Jaida Walker

Super nice and helpful employees and fast service!

susan jaquez

Was fast ..in and out ...good work guys

Darrin Y.

We got in and out with no problems.

Pamela Dehnert

With appointment you get in fast and get out fast

Tiffany Lynn

Extremely long wait but nice employees.

Trey Jackson

Friendly customer service. I done everything I needed in less than 20 minutes.

Branden Hudson

Nice people.

Ana R

Busy location but great customer service.

Klay Palomo

This DMV is always fast.

Ernestina Velázquez Alonzo

These pics are outdated since mvd was remodeled and reorganizing intake and procedures

Bessy Ulloa

Wow very impressed with the service and the place looks so awesome!

Laura Santiago

Great! Service was quick.

Melanie Hoffman

Quick and easy. Experienced staff.

James Jorgenson

Didn't wait to long people were okqy

Mike Dean

It was fairly smooth applying for an i.d.

Cathy Erickson

Great service with appointment!

Janet T

Long lines and wait times.

tom coriell (TCC)

Very fast and easy !!

Mark Terrill

Quick and Keka was very nice

Debbie Dillon

Fast friendly service

Simply me

Quick and easy with an appointment

oscar dean

Helpful staff and fast service

james braswell

Appreciate the help this morning

John McAtee

Very friendly and quick

angie conaway

Quick service and friendly employees

Sparky 1950

Very well organized.

Robert Evans

Great service and staff

LEO R

Very fast!

Jennifer Kleckner

Fast efficient and easy.

Jessy Johnson

Fast friendly service!

Yousif K

Small Building small team covered entire west valley

Chris Montoya

Quick and easy....thank you!!!

E R

There was people there and I was still in and out.

Luann Cook

Everyone is very helpful and kind

Eliza Pangan-Sasot

Friendly Staff. Fast transaction!

Reyes2

Nice people and very organized.

Stephen AlQasrani

Excellent customer service

Sylvia Quinones

Very kind and helpful!

linda castillo

Tony was very helpful.

Richard Rubin

Not enough employees to handle customers.

Michael Gallegos

Long wait

Tonya Chartier

In and out within 10 minutes

Phụng Trần Kim

Ok good

Sal Jimenez

Great and friendly professional

nancy martin

Very short wait

Nayamka Jackson

Fast and pleasant

Katherine Johnson

Was fast

Rick Hunt

Easy and quick

Eva Morales

Great experience!

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