Reviews of Custom Travel. (Travel Agency) in Hartford (Connecticut).

Custom Travel

59 Reviews

56 Comments

Travel Agency

Travel agency

600 N Colony Rd, Wallingford, CT 06492, United States

Description

Information of Custom Travel, Travel Agency in Hartford (Connecticut)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Custom Travel

Reviews of Custom Travel

Nicole C. Silengo

Working with Veronica is always a pleasure. Her and her team at Custom Travel always make sure we have the best experience while on vacation. Veronica recommended the Hyatt in Aruba and the location was perfect- our room and view was beautiful when she booked. She assisted with recommendations for excursions and food options. We primarily used open table for reservations. This first wedding anniversary trip is going to be hard to beat! Thank you custom travel! Looking forward to working together again.

Elise Petersen

Veronica was absolutely amazing to work with. She worked with my husband and I closely to plan our honeymoon in Fiji, and it was the perfect getaway. I'm a high school teacher so it was stressful to think about setting aside time to look at flights and resorts admist lesson planning and grading, but with Veronica and her team at Custom Travel, I was able to get through the school year without any unnecessary stress about our trip. It helps that Veronica has traveled the world and was able to give experienced insights about our destination (best time of year to go, activities the area is known for, interacting with the local communities, etc.). She also was an expert about the planning timeline, such as when to apply for our passports, making sure we were updated on any Covid travel restrictions, and getting us copies of important documents like travel insurance and itineraries. Overall, I would highly recommend using Custom Travel when planning your next vacation! Truly a 10/10 service - we will be contacting her again for our next adventure!

Ethan Sagin

We booked our honeymoon to St. Lucia through Custom Travel and had such a wonderful experience that we reached out to them again while planning a winter getaway to the Caribbean. Kyle was our point-of-contact for this trip; he was incredibly responsive to all of our emails and gave us great recommendations on every stage of our trip, from entry requirements to airport transfers to resort options based on the experience we wanted. It was important that we made the most of our time since we were only in Jamaica for a few days, and working with Custom Travel ensured that our travel days on either end went quickly and smoothly. The resort that Kyle recommend (Excellence Oyster Bay) did not disappoint - whether it was the staff, the room, the restaurants/bars, or the outdoor features, everything was "excellent." We're looking forward to working with Custom Travel again for our next Caribbean vacation, and if you're looking for help with your travel plans then you contact this fantastic team!

Alyssa Pawloski

My husband & I reached out to Kate from Custom Travel about our honeymoon idea for Italy & Greece. She went above & beyond to plan us the most perfect honeymoon. We wanted to see a lot in 17 days and she made that possible. She booked us hotels in 7 different cities, all of our trains/planes/transportation to and from airports. All of our hotels were beautiful & most of our rooms got upgraded because Kate reached out to all of the hotels & let them know it was our honeymoon! She even kept in touch throughout the vacation if I had any questions or concerns. I will keep using Kate for all future vacations! If you are looking for someone to make your trip perfect, choose Kate!! :)

Ralph

Although we have used travel agents before, using Michele Olerude from Custom Travel was absolute pleasure. Michele matched our travel desires with Aruba and her knowledge of the island. We were very pleased with the limo service, resort choice, restaurant suggestions, expectations and activates. If you want to have an easy trip Michele does it all from beginning to end without a hitch. We highly recommend her. We will use her with our future travel plans. An absolute pleasure to work with. -Ann and Ralph

Spencer Shatto

My wife and I had the honeymoon of a lifetime all thanks to Veronica. She made everything ridiculously easy from start to finish. I called her saying the the main thing we wanted was to stay in an over water bure, and she suggested a resort in Fiji that she was familiar with, and just like that, we were on our way! Couldn't be happier with her service and we will DEFINITELY be using her services again!

Emma Golebiewski

Custom Travel was extremely helpful in booking our honeymoon to Aruba. Due to Covid, we had to change our honeymoon multiple times and to a new location due to travel restrictions, and Kyle could not have made the changes any easier for us. They recommended the perfect place to travel for this time of year based off of weather and the climate we were looking for. They answered all of our questions and led us through the travel process seamlessly. We will continue to use Kyle and Custom Travel for all of our future travels. They are trustworthy, knowledgeable, and informative, and we look forward to working with them again in the future !

Erika Barnett

My husband and I used Kate Germond from Custom Travel to book our honeymoon in St. Lucia. We will seriously never travel again without using Kate. It was our first time leaving the country and she quite literally handled everything from helping get passports squared away, to the tedious COVID forms etc. but most importantly she got us awesome discounts at the resort on spas and a candlelit dinner!! It was so amazing and we can't wait to travel again. Thanks, Kate!

Emily Cobbs

We booked our Hawaii honeymoon for Sept/Oct 2021 with Custom Travel. I have never used a travel agent before and I am so glad I found them! Kyle did an awesome job booking our flights, inter-island flights, 3 rental cars, and 3 amazing hotels for us. It was so nice to have all the hard parts done already, and when we were on our trip everything was seamless and stress free. On top of that, our original honeymoon was postponed from 2020, and Kyle made changing our dates to the 2021 a breeze. Kyle did a great job guiding us through the covid precautions that Hawaii has in place currently, and was super responsive to all of our questions throughout the planning process. I would absolutely recommend Custom Travel to anyone who wants to book a fabulous vacation, I will certainly be a returning customer!

Kaitlyn Duffany

My husband and I had never used a travel agent to book a trip before, so we were not sure what to expect. Right away, Kyle was amazing and a huge help in planning our Hawaiian honeymoon. He had originally planned our trip to Europe (which was an equally impressive and wonderful-looking trip), but when Covid forced us to cancel and change our plans, Kyle was knowledgeable, very responsive, and advised us on all the steps that needed to be taken to have a safe trip while still having the best honeymoon. Kyle gave us the benefit of his personal knowledge and experiences with Hawaii, but also was willing and helpful in looking into and finding things that we were interested in. All of our excursions were fun, top notch, and well worth the money, and the accommodations that Kyle found and booked for us were beautiful, clean, and filled with friendly staff who made us feel welcome and special on our honeymoon. My husband and I had a wonderful experience with Kyle and Custom Travel, and would recommend their services to anyone looking to plan a honeymoon, special getaway, or vacation. We look forward to working with them again in the future!

TaylorMarie Prahach

I cannot recommend Custom Travel enough, specifically my travel agent Kate Germond. I’ve been using Kate as my travel agent for about 4 years. I recently vacationed in the Rivera Maya and unfortunately contracted Covid. Well this was definitely stressful Kate helped change my flight multiple times. This was such a stress relief, I felt bad because I knew the call time had such a long queue. Kate was there for me and even contacted the resort while I was in quarantine to make sure I was being taken care of. I cannot recommend her services enough. Although we’ve never had the pleasure of meeting in person I feel like we both know each other so well. I will continue to utilize custom travel for all of my future travel plans.

Mike V

My wife and I worked with Veronica at Custom Travel for our honeymoon to Antigua. I won’t review Antigua too much because I want this review to express how AMAZING Veronica and the Custom Travel team were above all else. Antigua was simply gorgeous and Veronica helped us pick the perfect resort and excursions to make our honeymoon like something from out of a Hollywood movie. With COVID-19 causing all sorts of issues Veronica helped us move our flights and dates with no issues which is the understated benefit of having a travel team going to bat for you. I cannot imagine dealing with all the changes that they did with such flawless perfection. The best piece of advice they had for us and that we recommend for anyone traveling is TO GET TRAVEL INSURANCE! Veronica helped set that up in moments and allowed us rest assured that if anything were to go wrong we had protection. Get the insurance! All in all Veronica and the team could not have made things any easier; it took all the stress away from planning a big trip so that we could ultimately just enjoy the trip! If you are planning a trip anywhere I implore you to work with Custom Travel as it just makes the trip that much less stressful. They know all the best places and excursions from personal experience and help uniquely customize your trip for you. We cannot thank Veronica and the team enough for the best honeymoon we could have ever imagined!

Haley Norwood

Custom travel helped make our honeymoon an absolute dream. We planned an extensive 2 week European honeymoon pre Covid and Kyle created an incredible itinerary including hotels, rides, activities, and helping with flights. When we had to postpone, he was there every step of the way. When we were ready to replan, Kyle again wowed us by pivoting and helped us plan an amazing Costa Rican honeymoon. All of our hotels, activities, and transportations were ready for us. Kyle also provided us with a pamphlet that included Covid restrictions and what we needed for testing. The whole team made traveling an amazing and relaxing experience.

Alexandria Nadolny

We met Olivia with Custom Travel through our wedding venue. She was extremely helpful and the best travel agent I have ever worked with! Even during these uncertain times in 2020, she was very responsive and always on top of everything we needed in order to travel for our honeymoon. She even reached out to help us on her day off to ensure our trip was all set a few days before we left. I would absolutely recommend anyone who is looking to travel to go through Custom Travel! We will absolutely be working with Olivia again for our future travel needs!

Audra D'Agostino

My now husband and I met Custom Travel through our wedding venue. They are very friendly, responsive, and explain everything you need to know in great detail. I’ve never used a travel agent before and after using them I would 100% use them again and recommend! We booked our honeymoon through Brianna. She is very helpful and suggested many locations based on what we were looking for - type of vacation, travel distance, cost, Etc. Unfortunately due to covid and also finding out we are welcoming a baby boy early 2021 :) we decided to not reschedule our trip but to cancel all together. We plan to rebook when things settle. Brianna explained the differences between postponing and cancelling, made the process super easy, and did everything for us. We paid a small fee for custom travel’s time, but got a full refund for the resort deposit and full refund of our flights. We are very happy with their services and can’t wait to book our trip for the future.

Beth Bernard

We love Custom Travel! My husband and I booked our honeymoon to St Lucia with Veronica and it couldn't have been more perfect. She took care of everything for us so we all had to do was show up, relax and have fun! So then we had an opportunity to go on a last minute vacation about a year later and used Custom Travel again. We told them the area we wanted to visit and Veronica and Kyle ended up making recommendations of places to see. We trusted them to select and book all the hotels, and rental car for us using their judgment. We loved every place that we stayed and visited and it was way better than if we had tried to plan it ourselves. For example, the recommendation they made to visit Zion National Park in Utah was perfect for us and we are now trusting them with all of our future vacations! It's also important to note we only had 5 days to plan the vacation and Custom Travel did everything within 2 days. Amazing!

Michele Cislo

I highly recommend Custom Travel if you’re planning any trip. Veronica was amazing to work with! I had an idea of where I wanted to go (Curaçao) but had no idea about the logistics of traveling outside the country since it was my first time. Veronica walked me through every detail necessary to make sure our trip was perfect, and it was! She was extremely patient and asked a lot of questions to determine what type of trip was right for us. We decided on an all-inclusive resort and a direct flight out of JFK. She booked the plane tickets, the resort, the transportation to and from the airport and even suggested upgrading to VIP at the resort (which turned out to be well worth it since we had our own private area at the resort as well as other perks). When she gave me our travel plans, every important detail was highlighted and she walked me through step by step what I would need to do (customs, finding our transport, etc.) Not only was Veronica patient in planning our trip, she was also patient with my never ending email questions before our departure. She was always quick to respond in a friendly and informative way that made our trip so much less stressful. Next time I plan to travel, Custom Travel will be my first call!

A Google User

A friend of mine was planning his wedding in the caribbean and chose to use Custom Travel for the booking, reservations, planning and everything in between. They took care of our reservations, were able to accommodate the special requests that my wife and I had made and always answered our questions in a timely fashion. Unfortunately the pandemic caused the wedding to be postponed, the agency was extremely helpful and communicated all changes and policies to us. When we rebooked they were again able to make the adjustments to our reservations that my wife and I requested. When the pandemic forced my friend to fully cancel their "second trip" the agency was quick to respond, gave us updates throughout the process and fought successfully for us (and all guests in the party) to get a FULL refund for our reservations. I can't thank them enough! My wife and I used a different travel agency when we booked our own wedding and the service we received was horrendous when compared with this agency. I would recommend Custom Travel to anyone and everyone!

Ashley Torres

We were able to go on our dream honeymoon (even during the pandemic) thanks to custom travel. We worked with Brianna and she was so responsive and dealt with all of the correspondence between our resort and airline company when our flight was cancelled TWICE. We couldn’t have had the honeymoon we did without her. Book custom travel for any of your travel needs – you won’t regret it!

Melanie Grigery

My husband and I just got back from the most amazing 5 week Europe trip of a lifetime thanks to Kate! We gave her a list of cities we wanted to visit and she made our itinerary and booked our hotels and transportation (hotels were all in great locations). Kate made everything so easy from the beginning. She sent us our travel plans which were organized by city and every hotel voucher/transportation ticket was included with details to make it as simple as possible. There is no way our trip would have been as enjoyable or easy to navigate if we had tried to plan it on our own. We would absolutely recommend using Kate and Custom Travel to help plan your next trip!

Sean Morrisroe

Custom Travel saved our honeymoon! It was the day of our wedding that Hurricane Matthew was threatening to hit Jamaica extremely hard. Veronica and her team swiftly pulled together a back-up option we had, all possible only because of the travel insurance she suggested to us a year ago. Custom travel has been extremely professional and a joy to work with from the very beginning of our planning process. They continued to support us even after the honeymoon was over, that is service! Would use their service again, and would recommend them to anybody.

Paul French

Kyle and the rest of the folks at Custom Travel were instrumental in helping us enjoy the trip of a lifetime in Spain. They worked within our budget and our logistical requirements perfectly. Kyle's knowledge of Spain was really helpful ... he put us in hotels that made it easy to get to and enjoy the best parts of Barcelona, Valencia and Madrid. I would highly recommend working with Custom Travel whenever you're considering time away. An A+ pleasant experience.

Elizabeth Chasse

I cannot say enough about how positive my experience was working with Kyle. He helped me and a friend plan a European trip of a life time. He spent countless hours and time answering our many questions and emails. He was very patient with us. I am so grateful for Kyle. Without him, we would not have had the most amazing Europe trip! I would recommend him to anyone hoping to travel who feels overwhelmed with all the planning. I will definitely be going back to Custom Travel in the future!

Tanya Brunner

I recently planned a destination wedding (cruise) through Custom Travel. I first met Veronica, the owner of Custom Travel, at a Bridal expo in Hartford where she took a substantial amount of time to explain to us what kind of destination wedding services Custom Travel offers, and she immediately found time to meet with us at her office. She is approachable, friendly, helpful, and quick to respond. She handled the reservations of our 24 guests, freeing up our time to plan our wedding. When the cruise line made changes to their prices, Veronica was able to secure us a price reduction twice. She followed both of these changes with letters to each of our guests, detailing the price change and clearly listed the dates by which payments had to be made to the cruise line, even though this created a significant amount of additional work for her and her staff. One of our own guests was particularly difficult, and while Veronica would have been right in responding offensively in return, she handled the situation with professionalism and grace, for which I am extremely grateful to her. Booking online or through a large travel agency may seem like it has its price perks, but few things are more stressful than having to sort out a problem online or going through an automated system to make changes to your reservation. At Custom Travel you are guaranteed to speak with someone directly. I chose to book through a small, local business because I believe in supporting them. Veronica and Custom Travel come highly recommended and I would certainly book vacations or group events through her again.

Tine Donahe

My husband and I are local to Wallingford and we wouldn't dream of going anywhere other than Custom Travel when it came to planning our honeymoon. Brianna was so knowledgeable and was SO patient with us, two of the most indecisive people around. We had the most wonderful honeymoon, we were treated like royalty and everything went so smoothly. We will definitely go back to Custom Travel when planning our next vacation!

Christine Esposito

Veronica has been amazing to work with. We have used her for years but most recently had her navigate our travel plans through the pandemic. She is always accessible and accommodating and goes over and beyond to give us the best possible travel experience.

Elizabeth Siracusa

My daughters and I just returned from our 2nd trip booked with Custom travel and again we had the best time!!! This trip took us to the Riu Palace in Guanacaste, Costa Rica. Kyle was amazing and after listening to what we were looking for in a vacation, planned the most perfect destination getaway!! We are so happy with the service and attention from Kyle and the Custom Travel team!! We had a great, great time in Costa Rica!!! And we look forward to working with Kyle again on next years trip!!!

Lynn Lavalley

Kyle was extremely patient and knowledgeable while helping us plan our family vacation. We explained our priorities, budget, and what we wanted for our family and he provided just that. For us, Aruba was the perfect mix of relaxation and exploration. We highly recommend Custom Travel!

Eryka Martinez

Olivia at Custom Travel is an angel in disguise. From the moment I met her to planning our destination wedding to the welcome home email I received, she is the absolute best. My husband and I were unsure if we wanted to go to an all inclusive resort or do a cruise. We reached out to Olivia and she was very helpful in helping us decide. She tended to all questions and concerns and always did it with a smile. The entire experience was flawless and when we arrived in DR, the process was smooth. She handled everything and then some. This was extremely helpful to my husband and me. We ended up going to Punta Cana, DR with a group of 24 people. We stayed for 9 days for our wedding and honeymoon at the Royalton Punta Cana Resort and Casino. This was the most beautiful location and the staff was amazing. We were upgraded to a swim out presidential suite due to Olivia's request and were treated like royalty. All of our guests have said this was the best vacation and wedding they have been to. Olivia was the mastermind to it all and we can't thank her enough for all of her help and support with getting us all there. We will definitely be booking through Custom Travel with Olivia again! Thank you Custom Travel and Olivia!

Sheena H

Kyle was more than accommodating in planning our honeymoon to Italy! He took care of all of the hotels, tours, and car services! We were able to just relax on our trip. We cannot wait to plan our next trip with him!

Dan S

Kyle was a pleasure to work with. My wife and I have been working with him for a few years now. We booked our most recent trip back in November of 2019 to go to Antigua in March of 2020 (yes, right in the middle of the shut down). Well, 4 rescheduled trips later we finally made it to our destination in October of 2020. If it wasn’t for Kyle guiding us every step of the way there’s no way we would have made it. We asked Kyle a ton of questions and never waited more than a few hours for a response. During such a stressful and unpredictable time it was great having someone like Kyle there to ensure everything will workout. My wife and I look forward to booking more trips with Kyle. Thank you !!

C F

Look no further for any and all travel needs. The staff at Custom Travel will meet and exceed all your expectations planning anything from a quick getaway to a personalized destination wedding. Their knowledge of worldwide resorts, professionalism and attention to detail is unmatched. Working with Veronica and her staff was an absolute dream and we cannot wait to book another trip!!

Austin Toomey

I booked a family group vacation through custom travel and my experience with Veronica and her team was phenomenal. Not only was she thorough and well versed on the strengths and weakness of the resorts in the area, she seemed to care about everyone's individual travel experience as well. It is those intangibles that make a family owned operation like Custom Travel my first choice in booking a vacation. With all of the "expedias", "kayaks" and "orbitz" of the world, I was hesitant in handing over the keys to a travel agency -- boy was I wrong! If you want to get the most out of your vacation, give Veronica and her team a call asap!

Eric Chamberlain

Custom Travel is all that you could want in a travel agency. Veronica was great in working with me for a family trip to Kauai. I thought that a local Hawaii travel agency would provide more insight. And that a large multi-state agency could offer more choices. Boy was I wrong about Hawaii Aloha and Liberty. One didn't follow up and the other never got back to me. Custom Travel helped me with all my questions. Listened to me through several mind changes. And never pressured me. I recommend them highly.

Lauren Bochicchio

Kyle helped us plan our trip to Italy and it was smooth and easy from start to finish. Things like booking trains that would have taken me hours on my own and involved a lot of guess work were made fast and simple! I cannot imagine booking this trip without Custom Travel.

Alyssa Gaskin

My grandmother and I just got back from a week long trip to Ireland and none of this would not of been possible if it weren't for Brianna and Custom Travel! Brianna was so incredibly helpful with helping us plan our trip and she took care of everything! Since I do work full time and also attend grad school full time, she was able to help me plan my trip around my schedule and provided me with all the information I needed! I am so looking forward to planning my next trip to Ireland (and any future vacations) with Brianna and Custom Travel!

Karisma Maldonado

Kyle was great and honest from the start! He knew exactly what we were looking for when we wanted an all inclusive experience, especially for adults only when visiting Dominican Republic for the first time. We will definitely be using Custom Travel and Kyle again in the near future. Thank you for all of your help and booking us at Breathless Resorts and Spa in D.R.!! Karisma & Raul

Kimberly Boldon

Custom travel is truly the best in the business! We booked our destination wedding to mexico with 50+ guests with them, our honeymoon to Bora Bora, and just recently our anniversary trip to Exuma!!! Veronica is a magician and just makes it happen- we've had issues at the airport- like when Bradley airport lost power and flights were cancelled- one phone call later- she re-booked all our flights, got the resort to let us stay an extra day- oh , and when we arrived got us a room upgrade! But besides being incredibly efficient and hard-working, she genuinely cares! She wants her customers to be informed about where they are going, know the best excursions/things to do, and any hiccup along the way she will take care of! Using custom travel eliminates ALL THE STRESS that comes along with planning a trip and traveling. Again, my husband and I couldn't be happier! Highly recommend- as you can tell, we've used them repeatedly. I'd give them 100 stars if this website would allow it :)

Erika Carr

Brianna was SO great to work with! She booked our perfect honeymoon and went above and beyond to make sure we were accommodated with our last minute changes. I would highly recommend Custom Travel for anyone looking for a stress free trip!

Anna Trombley

My husband and I just got back from our honeymoon in Costa Rica booked by Brianna and we have nothing but good things to say! From deciding where we wanted to go, to booking us the perfect room, hotel transfers, and even recommending excursions, the process was seamless. Will not use another travel agency as long as I am in CT!!.

Kristy Palmer

My family and I just got back from a wonderful family vacation to Beaches Negril thanks to Veronica!! This was a family vacation long over due. Veronica and Sandy were great!! They made the booking process a breeze. They were always there to answer all of our silly questions. Once in Negril we had an issue but all it took was one call to Veronica and with her quick correspondence with the hotel manager the issue was resolved quickly and we were able to enjoy our vacation. If that wasn't enough Veronica was on the phone with the hotel manager daily to make sure we were taken care of!! It was nice to know even though we were miles away from home Veronica was there for us (even after hours!) Thank you Veronica for all of your help in making our family vacation a success! We cant wait to plan the next one! The Palmer family, Buonanni family and Zaluski family

Brittany Hansen

Olivia was so helpful and responsive. She helped us pick an amazing place to Honeymoon. Not sure if I will ever book my own vacation again!

CT Property Sisters

I highly recommend working with Kate @ Custom Travel! I have worked with Kate on serveal vacations where she has helped me plan the perfect trip! I would suggest anyone looking into a trip, big or small reach out!

Mike C

Brianna and Kyle were awesome to work with and were always available and quick to respond with any changes to our itinerary due to the ongoing pandemic. Couldn’t recommend them enough!

Matt Alcebo

Booked a trip with a group of friends last month. Kyle and staff were very helpful and accommodating. Way easier than using Expedia, travelocity etc . Would definitely use again.

Lauryn Steelman Kothavale

Kyle is awesome, he has helped me plan two vacations, amazing accommodations for both. He makes planning a vacation with a large group a breeze. highly recommend!

Bradley Silvia

Custom Travel planned our honeymoon to Barbados. We had a great time without any issues. Highly recommend.

Megan Foggitt

Kate from Custom Travel was amazing to work with. She’s so knowledgeable and accommodating which made planning a trip so easy.

Tina DePaolo

Kyle was great he explained everything thoroughly and booked it flawlessly. Highly recommend him for your next trip!

Michael Sepulveda

Really great to work with. We have booked past vacations with Custom Travel and we just booked our Honeymoon.

Rence Coassin

Great family business! I am very happy with my experience and would recommend Custom Travel to family and friends.

David Saxton

Awesome place to book a vacation. This will be my 3rd trip booked there.

David Feliu

Kyle is very knowledgeable and helpful.

Bruce Green

Very helpful with trip

Audra George

We had a wonderful trip to Rome, Venice and Athens, a trip of a lifetime! Working with Michele at Custom Travel is the only way that we were able to piece this complicated trip together. We didn't have a lot of time to plan and Michele did all of the really hard work of figuring out the timing in each location and the transportation. We loved the hotels she recommended, they were absolutely first class and all were in amazing locations that put us right in the center of the action. She also made sure that we had amazing tours and that the providers were reputable. I have said that Michele will be in our lives for a long time and helping us with our travel. We could not have done it with our her!

Sue Fournier

Very accommodating, friendly and knowledgeable!

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