Reviews of Hotbox Smoke Shop. (Tobacco Shop) in Seattle (Washington).

Hotbox Smoke Shop

223 Reviews

121 Comments

Tobacco shop

Tobacco shop

3800 Factoria Blvd SE, Bellevue, WA 98006, United States

Description

Information of Hotbox Smoke Shop, Tobacco shop in Seattle (Washington)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Hotbox Smoke Shop

Popular times

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Reviews of Hotbox Smoke Shop

Kiana Kiki

I went into HotBox looking for a few accessories since it was my first time smoking. Wesly the Assistant Manager there was a delight and knowledgably with the products. He took his time walking me through what I would need for my first set up and did not make me feel rushed. If you are a first timer like me make sure you ask him for help! This man knows what he is talking about!

Eric Adams

To the short blonde girl (never got her name) she was great help. Very nice and patient with my undecisiveness. 5 stars 🙅‍♂️🆙 …

Miki Kesel

Wes was a phenomenal help today when my boyfriend and I were looking for some nice good bangers and lots of wraps. Wes was very knowledgeable and cordial and even showed me how to use the High Roller before we bought it. Super awesome customer service and we gave him a lucky $2 bill, make sure he gets it!

Robert Lee

My experience with this shop was great! Eli (I think that's what his name is, if I recall) was very professional, friendly and professional in helping me get my new vape that I was replacing at the time, got really good brand battery that has been lasting me for the last couple to few days and even recommended many e-juices to me that would save me if I bought a 60mg bottle that would cost me $35 comparative to a 30mg that would be $25 or $30! The place was really quiet and very clean which is very good for when you walk-in for a first appearance. Overall, I would very much recommend this place for vape mod, e-juice and other needs! If you want great service, definitely go to Eli for assistance and you will get awesome service & won't regret coming in, getting what you need.

Desperado

I came in late one evening on a hunt for a vaporizer. I am burning concentrates and had a lot of in depth questions on the various products they had in store. And when I meant in depth I really mean getting down to the knitty gritty! Luckily I had a very helpful, understanding, patient and well informed Sales Associate Dalton (I might be butchering the spelling). He helped me navigate this new realm of the store and answered all my questions. Like anyone who’s in a sales profession you can tell when someone is pushing a product, trying to rush a close, how genuine and so forth by their mannerisms. I did not have any of those inklings from Dalton. He took the time to understand my problem then recommended the best solution for it. I left with a new vaporizer as per his recommendation, a new friend and an overall amazing experience. Hotbox has consistently been my local one stop shop for ALL my recreation needs. And I will continue supporting them and telling my coworkers about my experience.

Kelly M

Customer Service is exceptional. Joe is the best..

grandfrosty

Great variety of pipes, kratom... But there was no 'bubble' pipes. Something about not wanting that type of business... Interesting business mentality and wares to be distributed while having some sort of prejudicial discrimination against a certain chemical consuming sub-group of the recreational substance consumers. Kinda felt awkward enough enquiring about such things. Since this is the kind of shop that normally would carry the glass bubbles. So, a little bit surprised, disappointed, and slightly insulted because of someone's decision to lump all oil vaporizer consumers together and then deny to carry the traditional way of vaporizing but having electric vaporizers? Does everyone understand that shards dissolve in ejuice? Do all the crystal connesieurs want to breathe in the ejuice just to use that chem? It just sells like the normal thing to do is keep it behind the counter and out of sight. Maybe to still help those users, but to simultaneously not cause distress among those more conservative leaning neighbors who don't quite grasp what it really means to reside in a 'liberal democracy'. Because that's what I thought this place was, and so wouldn't it follow reason to assume that MOST people aren't offended by what things they don't care for when such things are kept discreetly out of view. The staff is great, my only issue being the minor one. Because to have to continue the search after visiting the store is going to substantially frustrate this group of shoppers. That's just lost business. That is 'bad business'. And maybe if not carrying the glass bubble pipes Is something that you feel does support the local demographics, then go ahead and broadcast that. I would recommend making it a prominent display so that those crystal users don't feel slightly uncomfortable. Why would a shop owner/operator want any visiting shoppers to feel awkward or ashamed? The war on drugs included a HUGE misinformation campaign and resulted in unfair and unreasonable violations of individual liberties, true life, and social justice.

Amber C

We went inside looking for an e-nail for my husband. We walked out happy as can be, with an amazing new set up!! Gio was so very helpful & knowledgeable about his inventory -- He spent so much time with us! Amazing customer service dude THANK YOU. He really made sure that every single item we bought was intentional & that it worked. It all made sense for what my husband was looking for & we set up a rewards program too, we definitely plan on coming back!

Cole Howard

Shout out to West! Thank you for taking the time to walk me through the vape kits and process. I have a lot of social anxiety and they had good vibes! I also really appreciate the information, even if I didn't end up buying anything. I would recommend this shop and return for the products and wonderful service provided!

Ronald Kendra Schrock

I started vaping again recently. MANY of the products have changed since I quit and I needed to get a completely new setup while being unfamiliar with the products. Flora was so helpful to me and continues to be whenever I come in. She is always patient and very informative explaining things and helping me find things that are a good fit for me. She is an absolute rockstar in customer service and the reason I continue to come back. Thank you girl!

Dustin Hoefferle

Staff is friendly and helpful. Selection is pretty good and they have some really neat pieces. Spent a fair amount of time with us, going over various products, their opinions, and personal experiences. We ended up purchasing a product we had already researched and planned on getting, but being shown other options was definitely appreciated. I'm torn between 4 and 3 stars however, as their prices (for the products we checked out at least) seemed high. What we ended up purchasing was about $25 higher than the msrp on the manufacturer's website, but supporting a local business and the quality of the service was enough for us to overlook the price hike and buy. If the pricing was more competitive I could see coming here regularly, but for now it'll just have to be occasional. I would definitely recommend at least a visit though!

Amir Ab

Good inventory Great staff A little overpriced but better than nothing Overall +A

Nate “RadioactiveTiger”

Very friendly staff, T greeted us cheerfuly right as we walked in and helped my partner and I choose a new vaporizer. She was very knowledgeable about all of their products and we are very happy so far with our new Dr.Dabber Switch. Thank you so much T! Your awesome.

Mary Stokes

Very freindly staff and a good variety of products!

Mira Wind

I absolutely love this shop. Not only are they open later than almost anywhere else but they always take the extra time to give personalized service and educate their customers. I can walk in to just purchase a product and they'll make sure I know what I'm doing without ever making me feel as clueless as I am. When it comes to areas where I am more experienced they genuinely celebrate with me as well! My favorite shop by far.

Sara Smith

Flora is great! She is super personable and helped me find all of the glass pieces I needed. Definitely coming back, service is always top notch!

Athena Mowder

Had exactly what we needed, when we needed it. Reasonable price on 18650 batteries. Nice selection to choose from. Staff was friendly and knowledgeable about the product selection. In and out in under 15 minutes. Will go to again and do recommend!

Charles Jodoin

We came in for a banger and left with a whole new dab set. My girlfriend and I were very impressed with the knowledge and time the staff took to walk us through our options. We feel confident in our choices and will be back for new items soon.

Stuart Wold

Good selection, helpful staff... Extremely high prices for vape juice. $30+ for a 100ml 3mg bottle. Highest prices I have ever paid at ANY store. It's a nice layout, well lit and good variety. They also have a wide selection of pipes, bongs, storage units, etc. Only qualm I have is with the high prices. I have a feelings it's because they are located in Bellevue/Factoria.

MJ IsNowFound

Open until 10pm. I arrived at 9:50pm looking for some juice for my vape. Even though they dont stock the specific brand I want, the guy behind the counter put down whatever her was doing and turned his focus on me trying to decipher the unfamiliar (to me) labels and names of the different flavors, asking questions about the majority of them... then my inability to decide which of the containers I was going to gamble my cash on.... with 3 minutes till closing.. He was polite and relaxed and I didnt feel as if he was looking at the clock. He didnt make any remarks or give any body language of someone who was trying to get me out of the store so he could close up and go home. Easy, professional and knowledgeable. Did I mention they're open until 10pm?

Mark Hillier

Super courteous, even just 10-15 min before close; and even tho I was mostly "in-and-out" with what I needed pretty quickly, they still had no problem letting me look at their glass up until just before close.

Candice McMurray

I used to love this shop and I enjoyed going in because everyone was super friendly and awesome but alas not anymore. I would like to note a couple of things before I go any further: 1. This review is not directed towards 3 people who work there. Unfortunately I do not recall their names but one is a blonde girl who is always always super nice, friendly, and over the top helpful. The other is a guy who I think might be a supervisor, he often works with the blonde girl, he is always super nice, friendly, and over the top helpful. And the other is a fairly new guy with darker hair. We have chatted about raspberry pi’s and other nerdy things. He too has always been nice and friendly so please do not count this less than stellar review against those 3 employees. They don’t deserve to be lumped into the rudeness of the rest of the shop. 2. I have been a customer for a long time. I spend hundreds of dollars when I come in. And I come in pretty regularly. Unfortunately that doesn’t mean jack diddly to the shop owner and his employees including another manager who literally made me feel bad communicating with her. Like my stomach felt icky and I had a physical reaction to her overall negativity. She clearly doesn’t like working with people as this was my experience multiple times dealing with her. 3. This review is specifically my experience of the last 3 times I visited and I will no longer be shopping here after my last experience. The last 3 times I was here were beyond frustrating. This includes being sold expensive product under false advertising and not allowed to bring it back, being sold the wrong product asked for, having more than 300 points not counted on my account even after several reminders, and finally being shamed, embarrassed, and ultimately kicked out. I really should give 0 stars if I could and really the 3 given are for your only 3 good employees. My final experience was with the shop owner. Straight to the point - that guy was infuriating. I still can’t believe how he treated me! What a piece of work with piss poor management style. He not only shamed me but also his employee out in the open. It was a ridiculously hot day and I needed to run in really quick (my purchase would have been around $100 bucks) so not my usual time/money spent regardless nobody should ever be treated this way. I came in and asked one of the girls working if I could let my dogs come in with me just really quick as I didn’t want them to be outside in the hot. She was friendly and said “Yeah that’s okay! You can bring your dogs in!” Wow cool! So I get their blanket and a distraction chew toy and bring them in. They are calm and sit right where I tell them too and I proceed. That’s when I see the shop owner who looks at me and my dogs with utter disgust. Clearly he has an issue. He asked “Are you going to be done soon? We don’t like dogs” I replied “Yes I’m sorry, I was told I could bring them in really quick, I just need to grab something and we will be out in just a couple minutes.” He then proceeded to tell me that again he didn’t like dogs and said his employee is not fully trained and didn’t have the authority to approve such a request. Keep in mind she heard this too. What a nice welcome! He then suggested that I put my dogs right outside the door and I said well that defeats the purpose now doesn’t it. It’s HOT outside. Hot! After embarrassing me by bringing attention to that part of the shop and saying numerous times he doesn’t like dogs with a look of disgust and openly shaming his new employee, he ultimately asked me to leave. Keep in mind I could have been in and out twice now in the time this confrontation was from start to finish. Suffice to say, I was pissed and very upset when I left. I cried on the way home. And overall felt like an idiot. I know this was my fault as hindsight I should have waited another day when I didn’t have my dogs and it wasn’t 90 plus outside; however, I still don’t think there is any justification for how I was treated especially because I had permission to bring my dogs inside.

Dima R

My top favorites! Great selection and prices. Staff.. awesome people; super helpful and knowledgeable, always greet with great attitude and smile, can't be more positive! Convenient working hours! Must love their points system. Highly recommend!

Marcel N

Friendly service and overly priced mods. The sets were easily $25 higher than other shops and/or online. I would suggest they find a cheaper wholesale price to cut back on their margins. Clean place and quite a variety and it has a convenient location.

Amber X Gude

THIS IS THE BEST SMOKE SHOP. I'm a stoner through and through so I been to every smoke shop around seattle and this by far is the best one. They have the best selection, the best products , amazing quality pieces with reasonable prices. They literally have everything there you could imagine. And what really sets this place apart for me is the customer service, everyone who works there is always super friendly and helpful and super chill, and they know there stuff so they can really give you great suggestions, I will only shop here for my smoking needs, I love this place check it out.

ivy gulickson

Ive gotten my vape devices and juice from here regularly over the last year and the staff has aleays been very friendly and helpful. They greet you as you walk in and make sure that your walking out with a product that your haply with. They're also open during tines when most vape shops are closed and participate in a rewards program that gives discounts after you've earned enough points. Very happy with their services :)

tara mccabe

Very friendly service! I drive 20mins out of my way just to go to this smoke shop. It's very clean and spacious inside. Wonderful and friendly service. It doesn't stink like most smoke shops smell. Like I said I drive 20 minutes out of my way to go here when between my house and the hotbox there are at least 5-10 smoke shop I can easily stop at. They stay open late for your convenience and are easily located in factoria on the other side of the street across from the mall. Definitely a customer for life. Thank you hotbox!

Caitlin Peterson

This place has amazing selection! Better than a lot of places I've been to, and reasonably priced. The guy that helped me was very knowledgeable and clearly passionate about his product. Definitely recommend and will be returning

Joshua Gonzalez

The precision and excellence of the staff was unprecedented in the industry. Best smoke shop in Bellevue highly recommend that you snag Gio as your premier glass and tobacco product expert he will surely guide you with precision to whatever excellent product you desire.

Ash V

Zak helped me pick my first glass piece. Very happy with the product and service I received.

Brian Thomas

Great staff and service gets this place 3 stars... otherwise if you are coming for e-juice, go elsewhere. Prices on 30 ml bottles average around $25-$30 a bottle; essentially at least double what you would pay from either Seattle vapor co or thunderhead directly (the two lines they offer here... that's right, two). They pale in comparison to just about any other smoke shop offering vapor in selection, and as mentioned the little they have is overpriced. I used to come here often (again, the people here are awesome and are the main reason I come in at all) but once I figured out how much the owner's markup was after spending way too much money here, I only now drop in once in a blue moon. Only when I am in a pinch and can't wait for my delivery to arrive in the mail will I swing through, and I live only a mile from the Bellevue store. Also, there are no testers set up and cannot smell the ejuices any more... apparently I was told the issue was the new regulations, but plenty of other vapor stores have testers set up. Seattle vapor co's store for one has testers and said you just have to provide fresh mouthpieces and separate testers for each loaded flavor... so it's a matter of investment. This place doesn't really try to be a vape store, it is apparent, but it seems like a lost opportunity with other stores being a ways away in crossroads. Expand the e-juice selection to more product lines and that might justify (maybe) the higher prices a bit.

Spencer Graves

This place has the greatest customer service! The employees are attentive and friendly. This place oozes professionalism. This is the nicest smoke shop in the Pacific Northwest. Also, it's very clean and well stocked.

KAROLYN PEARSON

U can order anything they have on line for 70% at least off there prices. Took a friend there and when they git to car realized she had purchased the wrong item. Went back in w/in 3-4 min and they refused to do an exchange. So make sure if you use this type of store you know what your buying no exchange no return!!!!

April Lynn

Every time I've ever been here I'm always greeted by someone, and they are always super helpful with the questions I have regarding pretty much anything in their store. They are also very easy to get to from Mercer island, and are open late.

George Tsihlakis

Staff are friendly and knowledgeable, and the glassware has always been durable and high quality. An excellent place to visit if you're looking for a new rig.

Grondo Munch

Wes and T were awesome. Really knowledgeable people. The setup was really nice too. I will definitely be going back. The prices were great too. Wes and T should get a raise!!!

Jordan Wood

All the sales representatives know exactly what they are talking about and are very nice. Their rewards system is a great bonus too if you are a repeat customer like myself.

Wyatt Barber

Came into the shop just see there collection of glass and both the guy and girl working there at the time were very helpful and nice. They let me see and hold anything I eas interested in! I would Definetly recommend you check this shop out! Guarantee you will find what your looking for!

Alan LaPine

This place is super-cool. Staff is very friendly and knowledgeable and they have an awesome assortment

David Walsh

Hotbox smoke shop in Factoria has got it goin on. They have tons of vape mods, kits, coils, and tanks plus every type of vape juice that's in demand today (or a similar flav profile from another maker). They also have Tobacco needs taken care of from Cigars to Swishers, Cigs and more. Hotbox is also a glass and goods shop. They got all kinds of recreational smoking accessories you'd come to expect from a good smoke shop, and a few you probably wouldn't too lol. The staff at this place has always been friendly, chill and professional. Oh, also they have Kratom and CBD oils ready to go too if that's your jam. Check them out, it's a cool shop and easily located on Factoria Blvd just south of I-90 EB exit. Cheers 🥂

Joseph Elijah

Nice and knowledgeable staff. They carry a lot of quality wax pens and herb vaporizers, not the knock-off and/or out dated options that most vape shops have

Danielle Torquato

Haily was so friendly and helpful. She was able to set us up with exactly what we needed! We will definitely be back again!

Herbert Williams

Awesome customer service, decent prices, and there's parking

Ramon Pegues

I came in the other day and was looking for something specific which they didn’t have, and an amazing guys Gio was able to come thru and help me get what I was looking for easy hassle free and painless thank you man 👍🏽 …

Jerett Franklin

It's been a go to for a couple small glass bubblers and pipes. I bought a davinci iq2 recently with these guys, it works better than the pax 3 i had

Alan Robinson

I love the selection this place has! They also have very friendly and knowledgeable staff!

Eric Nelson

Great cigar selection! Very friendly staff very helpful. Very clean and well-kept Shop with a wide selection of different smoke shop related stuff Vape related stuff and cigars stuff.

V Wilde

Great piece selections. Got a fantastic bowl that was exactly what I wanted at a good price. Good covid precautions.

Cat V

The staff here were very helpful, and although I paid a bit more than I would have online, their advice was invaluable. They were patient with me and had a lot of great info and reccomendations!

Jerry Magnan

It's an ADULT toy store & all of the staff that i've met, were very personable & knowledgeable to boot! I guess I'll add, helpful as well!(no! really!....... they were..... they are)

Dylan DeGiulio

Friendly and knowledgeable staff, huge selection of glass, papers, juices, and every sort of accessory from protective cases to glass attachments to torches. It really is the one stop shop for anyone in the factoria area!

Christopher Thompson

Grace is awesome, and the rest of the staff is as well, prices are abit high compared to shops in West Seattle, but honestly the staff makes up for it...

Jackson Alford

This place has a crazy good diversity of pieces and rigs and have a great tobacco side as well. Everyone is always friendly and it's always a pleasure to visit!

Christopher Martinez

Great customer services! But prices are finally high but you get that you pay for here!

alexeiA melnick

Expert help! Other shops sell shoddy products Hot Box gear works. Better than Apple store! Fixed my broken lighter for free!

T. Christon-Stewart

Staff are engaging and knowledgeable. There is a wide variety of product to choose from and the store is clean.

Char Gilroy

Nice people, and helpful too

Jeff Galli

Customer service is on point! Prices are marked way up🤨 Found same exact juice at another store for $10 less! …

Natorious B

Raff hooked me up! Friendly customer service and pricing isn't bad! Visited from NC and got what I needed with NO issues.

Igone Crazy

Friendly and helpful to everyone. Elenore very knowledgeable. Recommend to anyone new to vaping.

Tyler Quinn

Good selection and they knew a lot about vape juice and supplies..

Robert Way

Helped me trouble shot my vape pen, found out it was the battery and got hooked up with a whole new set up! Thanks guys, day saved!!

Evan Phillips

A little bit on the spendy side, but tons of options in terms of juices, coils, tanks, and full rigs. Plus open late night!

Heidi Hills

Everyone is always cheerful, friendly and extremely informative about all of their products.

Mo Spainhower

These guys are the best, I go out of my way to come here.

MOiSTxxMiKEY

The Manager was amazing He was very helpful I will definitely be back in the future

Josie Hardin

i got my favorite grinder here and haily was super helpful :)

Suzi Burnett

Had a great experience!!! Mark was super helpful in answering questions and assisting our needs. THANK YOU!

DGraySon77

Most of the time I find what I need with quick & helpful service.

Timothy Turner

Love this place. The atmosphere is great, they treat you like they are glad to see you.

Daniel Chuyeshkov

Always great service. Always super friendly. Always so much fun to go to!!

timur reysan

This place has great service! Would recommend this smoke shop 10/10

Alexis Speirs

Paul is super awesome. One of the cooler smoke shops for sure.

Alice Who

Went in looking for Kratom, left with business cards because I'm going to recommend this place to everyone I know.

Sara Ancell

Very nice and professional customer service all the time and Nic is super awesome

AM MUT

Good service. Relatively cheap compare to other smoke shops

Angie Flores

Reasonable prices...and very friendly staff.

Victor A. Bartolome

Friendly and very helpful staff and amazing selection of stuff!

Kade Oswald-Miller

Super friendly and helpful! Very nice shop!

Travis Turner

Great service. Paul was awesome and super helpful!

TJ W

Blessed. Stop selling the plant matter. Find safe vape delivery, etc.

Robert B

The manager at this location has gone above and beyond to provide stellar customer service.

Keigan

Pretty decent selection & helpful employees.

Ronnie Jovan Sullivan

Allllllll YourSmoking utensils in one place!!

Tim Nishimura

Nice guy manning the store. Nice selection of products

dina reddy

Good sales crew, a bit more expensive

Ken Ikuno

The only smoke shop open until 10 pm in the Bellevue area.

Max Long

The staff was wonderful knowledgeable and friendly.

yasin naseri

I like the customer service, They taker of you.

ele vation

The lady working was helpful and courteous.

Julie Webb

Friendly staff and a good variety to choose from.

Kalei Iaukea

Awesome guys best prices around!!

Charlie Young

Quick place for your shesha needs.

Pete Smith

Good people and interesting selection

moth

Very Nice..

Dark Link 420

Great people an well informed

Ilene Erwin

They had exactly what I was looking for.

MVH

Very helpful employee

Kameko Walker

Really great, friendly staff

Lina Toncheva

Top Notch Customer Service

Synthia Havens

Very helpful,and very friendly.

MVH_1

Employees are very helpful.

Bryce Drury

They got what I need!

Mandy Spencer

Love it!

dillon rudio

Great pricing

Mallory Labossiere

I love this store

Jerry Shimek

Nice

Frank Nguyen

Taxing when it comes to juulpods

Sendy Robles

Nice

Brother Char

Great service

William Warren

Cheapest place around

Zhenyuan Mei

Good

Bubba Brasco

Crazy selection!

Dan Anderson

Vcool

Matt

xXMr. SyMXx

Alex Chabal

javier cespedes

Jeff

Mr. Morton

Mary Beauduin Stirrett

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