Reviews of Pep Boys. (Tire Shop) in Washington (District of Columbia).
Pep Boys
1804 University Blvd E, Hyattsville, MD 20783, United States
Description
Information of Pep Boys, Tire shop in Washington (District of Columbia)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Pep Boys
Sunday
9 am–6 pm
Monday
8 am–8 pm
Tuesday
8 am–8 pm
Wednesday
8 am–8 pm
Thursday
8 am–8 pm
Friday
8 am–8 pm
Saturday
8 am–6 pm
Popular times
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Reviews of Pep Boys
I was able to easily book an 11:30 appointment for tire replacement. But apparently the booking service didn't know that they only had one mechanic on duty. They didn't start my service until the time they'd said it should be completed. I understand that the pandemic has led to less service available, so the online booking service should delete at least half of the appointments.
This Pep Boys location has always done right by me. Their prices are fair and the work is honest. As a female, I don't feel taken advantage of. I trust them. Also, I always make an appointment in advance. They're very good at honoring the appointment time. I will continue to get my car serviced here.
Jeff the service manager was extremely professional, and knowledgeable regarding my vehicle concerns. He took the time out to properly diagnose my car and recommend quality parts to enhance my family and I driving experience. However, this level of professionalism continued through out, with the technician (Mr. Wais), who my vehicle. Lastly, regarding my vehicle needs, I will always commit to PepBoys. Thanks Again, I greatly appreciate everything!
They are professionals. They did a good solid wheel alignment for my car and it’s so smooth and straight lined, even with hands off steering wheel for a moment. Will definitely recommend and visit them again when next alignment is due. Thanks Pepboyz.
Coffee is the best customer service advisory @ Pep Boys Langley Park location. Every time we go there he provide us an outstanding service. He is friendly and pleasant to talk to. I gave ***** stars service to him.
I’m glad to find Pep Boys in my new area (as I recently moved from out of state). Michael (PA) was always very helpful each time I brought my car for service. Glad to find a new team here that are equally nice. Thanks to Koffi and the team for excellent service.
I made an appointment easily online. I arrived on time and was taken care of promptly. The service needed was done without undue delay and I was on my way in 1 1/2 hours.
They are always very prompt to assist every time I bring my cars for service, the team is always very professional and kind
I had a nail in my tire. I was given service very quickly and the attendant was nice. The cost was reasonable as well.
I went for an oil change, it was quick and Excellent service I will definitely be back.
Mario & Jose are a great team! Unfortunately I was getting some flats recently and they have been professional and prompt each and everytime.
The Pepboys staff is very friendly and always have a light joke ready when you're at your lowest with car troubles.
I always come here now and have been told the "magnet is now removed from my car ", so here's to no more flats! Either way I'd be happy to see these guys again if I have a problem!
Thanks again Mario & Jose!!!
Khan and Wais are exceptional, I mean everyone is great but they went above and beyond for me. Everything was done in a timely fashion. Also the best customer service. 👌 …
I had a great experience at the university Blvd store. The service was fast. I was in and out and the staff was great. Very awesome customer service!
Excellence service. I went there to do oil change and vehicle alignment and they did great job. I will come again to change all my tires
Mario Alvarenga gave me excellent service. He is very efficient. Had a number of clients in the waiting room. He took care of them all even had an upset customer and he still took care of that customer. There is an overload of responsibility for him by himself. Handled it it with peace in resolving customers issue. He does need help at the front counter. It was just him doing all the work. Thank you Mario
I left my vehicle in good hands to check and fix my brakes. I trust the Pep Boys technicians.
Great experience with the mechanic and the Manager checking me in.
I arrived on a Sunday morning for a scheduled maintenance work and I was greeted by a courteous and professional customer care representative and our family van was ready as promised later that afternoon. And they did an outstanding work! I’ll choose and recommend this Pep Boys location! Great team!
Thank you Kofi and pep-boy mechanics. A great job always needs to be appreciated. Keep up the image!
They where helpful and work very quickly to change me tires.
Okay. Just double check their work. They informed me that I needed new windshield wiper blades when they were inspecting my car. I told him that was okay for them to replace them.
Whoever installed my windshield wiper blades put the wrong blade on the wrong side of the window. A lot of cars windshields use different sized windshield blades.
My car uses 22" on the passenger side and 18" on the driver side. Whomever install my windshield blades installed the 22" on the driver side of the windshield and the 18" on the passenger side of the windshield.
The longer length blade cases damage to the windshield molding on the driver side.
I did not notice this until it was raining. They got stuck and I'm not sure if there's long-term damage to my windshield wiper blade motor.
Kofi is always there to help,very friendly and patient,knows his job.
To start off I was greeted by a worker, I believe her name is Jasmine or Jazzy whichever ones: she’s very helpful, sweet, kind, bubbly and very knowledgeable about the products they have to offer. I told her I needed tires and if she can help finding the right tires for my car and she did. She explained practically what I needed to know and I thank her for it. I would definitely come back because of her customer service.
Rapid service and professional know-how! I will trust them again. I went in for a tire change and they saw that my brakes were bad and let me know right away. They were able to take care of it and gave me discounts on the price for the services. Thanks!
Excellent shop to get your vehicle serviced. I am very happy with the service. Would definitely recommend to friends and family members. I got my alignment fixed correctly by Daniel the mechanic. Tienen empleados que hablan español para la comunidad latina.
The Pep Boys on University Blvd is the very best I have ever been to. All the staff are professional knowledgeable and demonstrate outstanding customer service. I tell everyone looking for auto service to contact this location. Most grateful 🥲 …
Went here recently for an issue with a battery. They were able to test and replace it in about half an hour for less than I was anticipating paying. Would recommend.
Came in off the Highway with a blown tire on a holiday weekend. Knowing that we still had four hours to go on our trip, they helped us out quickly and professionally and sent us on our way. A great experience!
Good experience, glad someone could help assemble my spare tire.
Service took 3 hours instead of 90 minutes. I will never go back to Pep Boys for service again. The manager Mario is not friendly at all. Did not feel welcome. Stay away from this location. You can buy things from their store, but their service bay sucks. 3 stars because they performed the work I paid for and they used the 20% off coupon I got from their website. Paid about $60 instead of about $80.
Best auto repair services in this area.
Do not come here if you are on a time restraint. While I appreciate the nice customer service, I made an appointment for an 8:00am appt for one tire change, they took my car back before 8:30am and it is 9:13am and I am behind my schedule for the day and my car still isn't done- for one simple tire change. I know there are 2 mechanics, and as the gentleman explained to me, the mechanic is thorough, which I get. But there is nothing further to inspect with a simple tire change. Respect the customer's time and schedule as well.
My car started having light problems where they turn on and off and I took my car to maybe 4 places before Pep Boys could figure it out. Julio Carrasco is the best electrician where many have failed and he was able to figure it out, he is absolutely the best of the best. Thank you Julio and Pep Boys team, they even offered me a pep boys credit card and guess what… I was approved so now I have a whole year to pay my bill, interest free! It does not get any better than that. I most definitely recommend Pep Boys in Langley Park, Maryland.
I hit a terrible pot hole and came to this pep boys to change my tires. Kofi helped me and was very calm, patient, and helpful throughout the whole process. He explained everything necessary and went above and beyond to make sure I felt comfortable and understood the situation. Thank you!
Went here to get my tires replaced, windshield wipers done and an oil change after relocating across the country for a job. My tires were balder than Patrick Stewart, they were *bad*, and the staff here were super friendly and gave me a great deal. Honestly, if I had known it would be this hassle free, I wouldn't have put off getting new tires for so long. 10/10 will definitely come to this location again.
This was the first time I visited this PepBoys location. Well PepBoys ever. Mario was working the front and was a wonderful help through my experience. Highly recommend working with Mario!
Who's able to get everything I needed at a reasonable
Ok for my car service needs. I'm a generation customer my parents use to use Pepboys. Just started using this location since I moved. Good, polite customer service. Good idea to make an appointment. The name I know and the place I trust. Lol
Had a servicing and wiper replacement done on my car. Simple and straightforward process. Manager was mindful of the customer queue and 6ft distancing. They have a huge car parts store attached for time pass and convenience. They are a full service business for car needs.
I bought four Hankook Optima tires on Pep Boys website, and had them shipped to the store. I gave an extra day for delivery, and made an appointment for 9 am the day after. Pep Boys website had a very competitive (even best) price all in (tires, free shipping to store, installation, valves, and balancing, road hazard insurance and alignment). My appointment time was honored, and I was done in about 90 minutes, which is reasonable for the work done. Store is close to convenience stores and some restaurants, so I could occupy myself during the wait. Overall, an excellent tire purchase and installation experience ... as good as any I have had.
I put a new 🛞 very good work always and ever …
Brought in some custom wheels and tires for the UMD Terps Racing EV student competition team, and Mario was happy to help us out! Definitely recommend!
The guys working at this Service Center location we're ALL very friendly, professional , on time, took Exactly time estimated (I waited in waiting area )and helpful in every way. I even made a purchase in the parts store and had the same experience in that part of Pep Boys. I am from out of town but will definitely use Again if I need to when visiting my parents in Silver Spring ,MD Again. New tires are great!
I noticed my tire was flat around 9pm last night while visiting my mother. I put some air in it as a quick fix, hoping it would survive my 30 mile work commute to Baltimore. Luckily, it did, with no flat. However, I decided it was best to take it in for inspection anyway. I got there around 8:15, about 45 minutes before they were to close. The service specialist, Antonio, came out to my car, found the problem and said it would only take a few minutes to repair, but since it was so soon to closing time, he was unsure if their mechanic would be able to get to my tire. Sure enough, the mechanic said he wouldn't do it. I told Antonio that I had a long commute to work tomorrow and asked if there was anything I would be able to do about getting my car in the next morning to ensure I wouldn't be late. Without a hesitation, he told me to hold on and went back into the garage. A few seconds later, he came back out and started taking my information. Assuming he was setting me up for an appointment tomorrow morning, I asked him how this was going to work. He replied "I'm going to fix your tire."
Fifteen minutes later, when my tire was all finished, a bit confused, I asked him what happened, because I thought the one mechanic that was there was too busy to service my vehicle. He told me that he helped the mechanic out, to speed along the process so that my car could be worked on. Although it was probably something small for them, the fact that he was able to take on extra work to help me get work on my car done solidified my opinion about this place. I'll definitely be going back next time I have tire issues.
Thanks, Pep Boys.
It was a great experience , the attendant Marlo and Kofi were very great . I got in to the store and left in a very short while . I will visit again and refer friends
While I was awaiting an engine replacement my battery died and would not hold a charge.
I returned it to Pep Boys and the 30 month warranty was instantly honored. I walked out with a fresh battery, hooked it up and now I'm rolling right...
The overall experience wasn't that bad, but I will say they could use improvment. The service writers will ignore you for about 10 minutes before they acknowledge you've been standing there. They are willing to do the work but aren't smiling and won't be happy. I went to get 4 tires, mount and balance and an alignment and left with 3 scratched rims and an alignment?? I put the questions marks because I never received the receipt the alignment machine spits out showing you before/after and I was also refunded the alignment money, to compensate for the scratched rims. If your looking to go in with a goal, cut and dry, no smiling or friendliness bs and want maintenance done to your car, then this is the place for you. If your looking for someone to actually care about you and your vehicle and would appreciate small talk, this isn't the place for you.
Loved the service, treated mom so well an we left happy with honest service, I would come here for my car needs
Honest, good service, relatively cheap compared to area service spots. Only issue is they have you on hold for the longest time but when you're there it seems like that's all they do is pick up the phone an put it on hold.
They can fix cars though... really it would be 5 stars if it weren't for the phone. The actual wait times for service are not bad.
Took my car in for having a lazy start. Found out it was the battery. Good thing it still had warranty on Bosch car battery. Got a brand new battery installed.Thanks Julio for checking my car. You always do a great job. I hope the company knows you a valuable asset. Keep doing a great job.
Estefanie was really great! She went far and beyond helping us with our needs. We were looking for a particular small seal for our engine. It's a small plastic seal that wears down after time with varying temperatures. If it wasn't for her then we wouldn't have been able to get it in time! My dad was in town and he fixed my oil leak with that part. If she hadn't gone out of her way to make sure we got it then it wouldn't have been fixed! She is clearly very knowledgeable and always seems to have the right answers. Thanks Estefanie!
Tylor provided an excellent service for starter and alternator replacement. It took three days to finish the job and I had some difficulty in contacting them by phone (waiting time was too long) but I would visit him again since he is reliable and responsible.
Auto parts store it's pretty well stocked never been there for service only for parts. The parts are a little bit more than AutoZone however they generally run a special that is 20 to 25% off. So always check the promo codes even if they say for online only. The staff is generally pretty nice and helpful.
Waited in line for 40 mins but it didn't move by one car so so I left. They had 3 lines open and it was kind of luck of the Draw if you pick the correct lane.
Wonderful service, the team working very good!
Was treated very fairly had good visit Tyler keep me infrom on when it was my turn for my car.Tyler also keep me in the loop about what I needed to do for my car he told me that getting two tires wasn't a good fit I should get all four his coversation with his customers about their vehicles was great. Tyler attitude with his customers was wonderful he didn't aloud anyone to get in front of the other he value his customers.
Came in with a flat on my 2mo old tire. They took me without an appointment, got it looked at wothin the time estimated, found the nail, honored the warranty, and were pleasant to talk to. Couldnt ask for more.
Excellent. The manager, Mario, could not have been nicer to work with - respectful and knowledgable. My grandson slipped a quarter into the cd player and we couldn't get it out. Toyota said it would take at least 4 weeks because they had to take the stereo system out and send it to the manufacturer to be worked on. I've had good experiences with Pep Boys in Atlanta, so I stopped in and spoke with Mario. He told me one of his guys has expertise in car stereo systems and he'd have him take a look at it. It was fixed in less than 2 hours and the price was very reasonable compared to Toyota!!
Kevin and everyone there is awesome!
Just went by Pep Boys on a Sunday night to buy some synthetic oil that I have been looking for everywhere for my diesel BMW. The store manager and cashier could not have been more helpful in accepting the return of my old oil then, when I could not locate the right filter for my engine, allowing the substitution of a filter from a different manufacturer for the sale price. Recommend highly.
Walked in for my oil filter and change appointment, was seen and out of there within 2hours!! Great service!! See you in about 5k miles.......
It's my sixth time that I bring my car to PepBoys, to do the oil change, filter and tire rotation ... Costumer service is always very good every time when I come ... if my car needs something else they let me know ... even though they are always busy they continue to provide good service,😊 I really like their attention and the maintenance they have done on my car ... so for you friendly staff I give 5 stars ...
They do not remove your battery for you, however the service attendants working inside of the pep boys store went above and beyond to help me make sure I did not improperly remove it myself I wish I got the guy's name, he even walked me over to the service department even though he worked in the store which was not connected they were very helpful
Quick, efficient, knowledgeable, great pricing.
Only place I feel I can depend on when it comes to an honest service.
If you looking for a quick service, best look somewhere else.
For me, its worth the time I give them to fix my car,
But make sure you have a ride to take you home on big services.
My car was taken in fast, and finished the same day. Employees were amazing, very friendly and made sure I knew what was wrong with my car. Glad I went to pep boys. Always reliable.
It could not have been better.
I was driving along and heard a weird sound when I used the Brakes.
I pulled in, they looked at them right away and only suggested replacing the one set of brakes that had gone bad.
In and out in less than 90 minutes and they didnt try to sell me up, or make me pay more than we needed. I even got a small discount of 25 dollars they were slow and wanted me to get the work done then.
I trust them.
Set up an early morning appt, but there's always a line to check in and u and up being late for ur appt. I set it up to avoid waiting so long, but it seems to make no difference. I was there for my 8am app, but was not finished until 12:15! It's becoming ridiculous to bring my car here...smh
I ordered a Champion oil filter online in the morning and picked it up at the store to pay there.
I would like to commend a young man by the name of Steven for taking the time to balance the air in my tires yesterday 11/15/15. I am a 64 yr. old women with Rheumatoid Arthritis & cannot bend down low or long enough to put air in my tires and needed the air balanced to make my 2-1/2 hr drive back to Richmond, VA. Thank you Pep Boys for Steven. He was very polite and helpful to a senior in need.
i am giving this place top honors so it will alert you that pep boys in general blows away Merchant or Midas..I have gone to three seperate Pep Boys and all were easily 40% less same work . Merchant/midas quoted $895 to put in new tires/alignment for my Jeep .. Pep boys was about $580 plus life time tire service.
Another time i went to M/M for oil change and they said needed over $900 to fix brakes...went to pep boys and said can wait another six months.
There are so many places near this location to build a much bigger Pep Boys. this place is overwhelmed because there is nothing in the area that can match it. They just need to expand. It is crazy ..
Jose was amazing and very helpful and very patient with me and the service didn't take as long as I thought so I was very grateful Thanks again Jose
I accompanied my friend as he was getting his flat tire fixed. The mechanic identified other tires that were on the verge of going flat as well so he had the mechanic replace them so he won't have it happen again.
My experience was great here Kofi, Gonzalo and Antonio provided excellent customer service. Best service I've received while getting an oil change in the last 10 years.
The staff was very polite and professional. Clear expectations about the time needed for service. Great communication. I will be back!
Really good PepBoys. Went here for tires and got a great deal on four tires. The manager was very helpful and friendly and they worked fast. The store is a bit outdated and dusty.
The customer service was great. I want to say to you to the person that help me.
Jose got me in quickly for an oil change after their competitor cancelled on me twice. Quick service and good work.
I've used the Pep Boys for auto maintenance all across the country - Chicago, Omaha, & Minnneapolis.
The Hyattsville location is as good as its desk manager. When it was Mario, things were great. When one has to deal with Babington, things are bad.
They've seen the light and brought Derek who is making things great again.
He understands the meaning of customer service and the value of keeping a long-term customer.
Now that Derek is in charge - I recommend working with him, Joe-the-mechanic, Jose, Joao, and Kofi. They are fair and honest. The leadership change makes all the difference.
I was able to get my price matched to what I had found online. Good quality tires, wide range, fair price, good service.
Pepboys is amazing, I have been coming here for years the quality of service you get here you will not find it anywhere else. Come see for yourself.
Service was great and the gst did a great job.on my tire and oil change
I have had excellent customer service each time, I've been to this location to fix a car.I'm in and out quickly ,when I make an appointment or if too many people aren't waiting.Mr.Dereck is helpful,friendly and also honest too .He saved me some money by advising me on my old car instead of just taking my money for something that wasn't worth fixing I appreciated that.
I needed a tire replaced I was short on cash by like 10 bucks they couldn't do anything to work with me. They did however point me to another tire place that ended up helping me out.
it is what it is. they do their job. fix cars. fixed prices. good explanations. serviceable waiting room. okay bathroom. gets pretty busy most of the time.
The service was great , and the treat for the employees was unbelievable service need to visit these locations. Great service.
Customer service should be off the chart because they have excellent service and everything in the store is on time everyone is on task everyone is willing to help anyone no matter what if i had four thumbs i would put them up because this is the BEST Pepboys store i have ever been to i will always recommend this pepboys in Langley park
They provide a great synthetic oil change at a cheaper price than others. Service was quick and efficient.
Awesome job!
I got wonderful service. I appreciate the Service Manager, Mr. Derek Robinson & the Mechanic for their professional job.
Please, keep on!
Thanks a lot!
Black Friday sale 4 tires for the price of two 255/50 R 20 saved me a guap of money
Had an oil change appointment at 9am. They finished by 12pm. Shouldn't take 3 hours to do a simple regular oil change
Was good service better parts s we rice discount better support my car 2015 nissan altima was good save money on discount 👌 …
I could say that PepBoy is very satisfying place to have for every car's need. This is coming form a person that crossed United State from CA To DC.
To clarify, the auto repair garage is still Pep Boys, but the shop is now Auto Plus.
I was very pleased and satisfied they got me the correct parts for first time they're very kind courteous overall great experience.!
Im always satisfied with the service here at pep boys. Thanks
They work hard and Good customer service
Very professional, patient, and honest. I highly recommend this Pep Boys.
Called to get tire prices and the guy over the phone was very much helpful! Thank you!
Stopped in on the way through town for some emergency repair parts, had what we needed and the prices were good
Great place to get car Essentials. If you need work on your car I would suggest to be there early
They moved very fast . I plan to visit this pep boys more often.
Thank for great customer service- I trust these guys at this shop to tell me what I actually need as opposed to other shops around
They are busy shop but they got out of there in two hours with 4 new tires and an alignment.
Didn't answer or they put you on hold for a long time ☹️
The staff was helpful but overbooked and disorganized. Long waits, appointment times are meaningless
Helpful staff, but very old store with an odd selection. You can find good deals if you bring a coupon.
Over 25 years I have been going here for parts and accessories. People are friendly and helpful and speak my language!
Nice store and clean, but didn't have the part I needed.
Good customer service, good price. No inflated prices nor the games going on at the dealerships.
It took a long time to get my car fixed due to lack of mechanics..I spent nearly six hours to get the brakes fixed.
Great customer service! Was in and out within minutes.
Excellent job!!
They always do a great job
would use again
I go there for my oil change good services.
Staff pleasant, helpful, knowledgeable about their products and they expedite their service.
Excellent service though a bit slow due to heavy rush and decently priced
Found everything I needed with great service by the staff everytime I have been there.
A little bit of a wait but great service!!
What helps you find the tools people laugh and then get them
Great place everyone is very professional prices are good
Great service and items.
Staff was very helpful and courteous Andreas and Ismael were very helpful. Thank you
Had parts that Were needed in stock
Good service with responsive staff - good value.
Blows other auto shops out of the water...huge selection of parts and accessories.
Great service
Had the part, good service from parts counter.
Affordable service but long waiting time
Long waiting time; but good service
My other go to auto parts store
With Tires they rock! Have not done any thing else.
They gave me a discount!
Not bad, parking sucks though.
Good prices, excellent service!
Today service was like triple a
Good selection and very knowledgeable staff.
Great service and good prices.
Good location, but always busy.
Only place I will buy my tires
Great in and out no problem.
Gary who helped us was great.
The employees were nice.
Helpful staff but looooooong wait
Great guys! Very helpful!
Quick and efficient oil change
Mario is a consummate professional.
Good service and easy on the wallet
They have almost all I need
Good shopping and auto services!
Overpriced when compared to other estsblishments
Takes too long to be attended to
Great customer service
Erick was very helpful.
Ok
everything you need in one place
Good pipos
Very helpful & understanding
Great customer service
Good
Great for auto parts
Honest and courteous staff
Perfect, good job.
Awesome deal.
Regular costumer service
Good
Useful
Great services..
Always Great!!
Nice
great prices
Awesome service
Knowledgeable people
Good services
Really helpful
Great Service,
Excellent place
Friendly staff
Good place
all in one
Professionals
I visited Pep Boys Auto at Langley Park to have 2 tires replaced. The service was excellent.The Service writer Kofi was professional in his approach to the task.I must also commend the Technicianfor a job well done.
Kennard Dalrymple
Shout out goes to Mr Kelvin! Really cares about the people that walk through the doors. Thank you again. 5star service!
Was great no waiting
I got transmission oils. Here
Great Service! They had me in and out in no time
My change of 4 tires was quick and until today they are very good thanks
Good customer service. I recommend them. They even took care of my little dog that I had in my car. Thank you
An excellent service from Mario Alvarenga. Very grateful for the service. Thank you.
Really a very good place, good customer service really makes you want to buy 🐱
Items for your vehicle
They recommended the best brand of tires for my car and gave me an excellent discount.
Reuploaded a good service, the truth is, all the staff that work here are very friendly and they do a good and fast job
Hello friends are you ready for the great offers of Pepe Boys if you want to buy better visit the store they treat you with kindness thanks
The attention is very good and you can find the car parts that you need
If I like it there is what one looks for from all cars
Excellent service and friendly the person who attended me
You can find good shoes...
Very friendly staff reasonable prices all good nice place...
The service was very good
Commercial center of spare parts for all types of cars.
everything for your car
Good attention, efficient service, reasonable prices.
You can find almost everything you are looking for... or if you don't get it
Very good
It is a quiet place. Very friendly people.
Very. Well
Excellent service.