Reviews of Gray's Tire and Service Center. (Tire Shop) in Birmingham (Alabama).
Gray's Tire and Service Center
698 Summit Pkwy, Prattville, AL 36066, United States
Description
Information of Gray's Tire and Service Center, Tire shop in Birmingham (Alabama)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Gray's Tire and Service Center
Sunday
Closed
Monday
7:30 am–5:30 pm
Tuesday
7:30 am–5:30 pm
Wednesday
7:30 am–5:30 pm
Thursday
7:30 am–5:30 pm
Friday
7:30 am–5:30 pm
Saturday
7:30 am–3:30 pm
Popular times
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Reviews of Gray's Tire and Service Center
If anyone has vehicle problems, Gray's is the place to go! Gray's was recommended highly from the Chrysler, Dodge, Jeep Dealership for another alternative service center for repairs. I felt welcomed, and understood about my concerns. You can feel confident with repairs made at Gray's!! I cannot express how Great they handle any service needs you may encounter. I will be returning to Gray's for any future repairs that may happen. Please know that this place is Great! I can't thank them enough for the quick and affordable service preformed!
David & Gabe are the greatest, most professional service and tire managers ever. They were able to get me in within a timely manner and resolve the issue as well. They greeted me with respect and treated as family. I forgot I was even getting my car service because of the atmosphere. It was a pleasure getting my car service by them and I will always come back because of the experience of today. Thanks you for having them within this role to provide superior customer service.
Everyone was great! The entire place was clean and calm. I was greeted and taken care of upon arrival. I went in for an oil change and tire rotation and was very satisfied. Edit: After I left, my car was making a weird noise that it wasn’t making before service. I took it back and they checked it for me. They were very patient. It isn’t 100% clear why my car is making a new noise after service, but I hope it won’t be expensive to fix.
Highly recommend Gray’s! My tire pressure was extremely low in one tire when getting off work. I got to Gray’s around 5:00 ( right before closing ) and was still greeted with friendly smiling faces. That says a lot for how things are at several businesses now a days. They were able to plug my tire. It didn't take long and they did not even charge me. You can not get better customer service. I will be going back for any tire needs and will definitely recommend them any chance I get!
My husband dropped off my our sons car today to have a tire repaired. They found a nail that was removed and then fixed the tire and called to let us know it was ready for pick up. My husband went to pick it up and was told no charge. These people are amazing, kind and get your car back to you in no time. I highly recommend them for any needs on your car!
What a GREAT experience!! Although they were very busy, I feel like they stopped, dropped and rolled to assist me; on the spot service, and I needed that. They found the problem which I was sure "That's not it." But it was, and they found it quickly and fixed it quickly! A special shout out to Kenneth who was patient, thorough, knowledgeable and kind. He made what could have been a bad experience great, with his easy conversation and good sense of humor. Five Stars to the whole team - THANKS!
First off I'm not one to do reviews but my truck is one of my pride and joy. These guys have never steered me wrong, always a great environment with the employees talking to you like family but professional in the same sentence. Highly recommend giving them a shot when it's time for your servicing or whatever your reasoning is
This was my first time to use Gray's, but it won't be my last! I had read many positive reviews online and decided to give them a try. I can now wholeheartedly recommend them. They were very professional as well as courteous. They quickly diagnosed the issue with my vehicle and had me "back on the road again" quickly.
Wow, what a nice place to get a quick tire repair. We were traveling through and picked up a nail during lunch. Found Gray's and they were so friendly and able to get us fixed up and out the door in no time. Wonderful waiting area and allowed us to bring our dog in too!
I had an emergency, where my tire blew out in front of the Grays Tire in Prattville and I did not know how to get my spare tire out or even change my tire. They were all so helpful and kind as I just pulled into their parking lot, lost at what to do and they took over. I would 10/10 recommend anyone here. Very kind hearted and nice and respectful people!!
Gray’s Tire did not disappoint. In fact, they far exceeded my expectations especially when it came to customer service. The staff is helpful and friendly. If you need tires or maintenance, don’t hesitate to consider Gray’s and ask for David - he will take good care of you!
My husband’s a mechanic, so we’re super picky about who touches our cars. Gray’s is the best in our area. We will always leave oil changes and tire needs to these guys, though I’m 100% positive they can handle anything that comes their way. They’re professional, respectful of our time, and get the job done right.
Wow!..was traveling home with 9 hrs left of driving to reach home. Had a flat tire...made it to grays tire service center. From the moment I reached the shop I was not only greeted with friendly faces but the kindest most caring peole.. a gentleman by the name of KENNETH filled us in that everything was going to be OK and that he would fix our tire so we could get home safe. This experience was right out of a storybook ...and yes there are amazing people in this world...and if you want to meet them...they are at Gray's tire center.
I have been very pleased with Gray's on 14 (Prattville) . They usually have some kind of deal running. Last time I called around, the oil change and tire rotation for my vehicle was cheapest at Gray's by about $20.
I went in for an oil change this week and asked them to check my brakes because I felt some shaking when I stop. They could have absolutely sold me a whole brake job, but instead Gabe called and told me my brakes look great and it was actually a loose mounting bracket on the motor. They even sent me a video of the engine from under the bay showing the whole engine rocking back and forth when they applied brakes. The fix is covered under my warranty and brakes definitely are not covered. I'm really thankful they seem to be a very honest and knowledgeable lot.
Took both our van and car in for alignment and was met by friendly and professional staff. Both vehicles were aligned perfectly and quickly. We waited in the spacious and comfortable visitor lounge where they even furnished charging stations for our phones!
We came to this place stressed because we were riding on a donut and needed a new tire badly! Upon our arrival, we were immediately greeted with smiles and speedy service! Mr. David Gray Jr helped us in a flash and we couldn’t be happier! Definitely 10/10! Awesome establishment!
The best service I’ve gotten in a long time. On a busy Saturday they got me right in and out with a leaking tire. Everyone was super friendly and helpful. Will definitely be back!
Words and stars cannot express the amount of gratitude my wife and I have for these guys. We were on our way back from vacation and the wheel bearing went out on my camper. I have AAA Premier RV and they couldn't help us, actually no one wanted to help us. Gray's came out quick and helped us get back on the road. Did they end the customer service there, no, they actually called me a couple of hours later to see how we were doing.
Thanks guys we really do appreciate your professionalism and customer service when in todays environment that quality is missing in so many businesses.
Gray's Tire and Service Prattville, AL
Just moved to Prattville and Grays was highly recommended by a family member who lived in the area. I had a leaking tire on m RV and they took care of it and explained the issue throughly. Very friendly staff and timely work so I took the wife’s Jeep the next day to check the alignment on it.
I’ll be back again and I highly recommend them.
The best auto service I have ever used! I had a dead battery and they were so sweet to send someone out to help me. I take mine and my daughter’s car here and they have always been so courteous to me and quick on their services!!!
The management was very knowledgeable of what needed to be done on our vehicle. They were most accommodating and helpful; finished the work as promised. Everyone was very friendly and most professional— I would HIGHLY recommend GRAYS in Prattville to anyone.
Grays Tire and Service is truly an amazing automotive repair shop. Let them know what's going on and they'll go above and beyond to make sure that you're taken care of. Truly an amazing bussiness. I reccomend them if you have auto issues no matter how big or small. They'll be straight forward with you.
My car was ready in a timely manner and the staff was friendly and helpful. A friend recommended this place to me and now I know why they take their cars here! Definitely a reliable service.
Manny and Jeff both went above and beyond for me today! I came in at the end of their day, with a nail in my tire & two tired kiddos after a long day of school/ work IN the rain! They were amazing and we are now Grays Tire customers for life!
First off I have to say Lance and the rest of the handsome men of Grays Tire Service were phenomenal !!! Nick has got to be the fastest, professional and proficient mechanic I have ever met ! Thank you guys so much and I pray many more blessings to come for you all. I would definitely recommend your services ! Thank you
Brought my Subaru in because low tire pressure symbol was showing on the dash.
The Gray's team was very courteous and professional. The quickly fixed the tire and got me back on the road.
Shout out to David and Gabe. Definitely appreciate the great work you did repairing my tire as well as awesome customer service received. Will definitely be recommending you guys and using you in the future.
Quality Professionals I can Trust. I have been in Prattville for one month and Gray’s has already performed excellent maintenance on two of my vehicles. I will only take my vehicles to Gray’s.
Update!
I had to return again today due to a tire leak. Again, excellent experience!! Thank you, Gray’s!!!
Best tire place in town! No need to look elsewhere. Friendly, fast, and professional. Spacious waiting area with leather chairs, TV, coffee, and vending. Couldn't be happier with Gray's!
Traveling from out of state and my front spoiler came loose and broke. Pulled into Grays and asked for help. They quickly removed the broken spoiler - for free! Super friendly and helpful!
BEST CUSTOMER SERVICE, David and Peyton went above and beyond for our family when we got stuck on our way to the beach. Definitely recommend this business, the professionalism was IMMACULATE.
Terrific customer service! Thorough, prompt and reliable. We’ve had numerous vehicles serviced by them for years! Always done right 👍Highly recommended👍 …
Been to Prattville location 3 different times. Every time the service has been great. Feels like they really want to help. Definitely recommend.
Came in with a nail in my tire and they got me in & out at no charge! I did not buy my tires from them as these are my factory tires! Thanks for the good service!!
Always great service at Gray’s in Prattville. Very friendly staff, easy to work with, and will service your car in a timely manner.
I’ve had my vehicle serviced here a few times and everyone is always super nice, helpful, and thorough! 10/10 recommend
I had a screw in my tire and needed it looked at. Even though it was a little later in the evening, they took great care of me quickly and efficiently!
I’m adding extra star ⭐️ to my view! David was amazing in Handling my misfortune of having my car broken down in the middle of my road trip. Their communication was excellent as I received daily updates from David as I was able to still enjoy my vacation. Manny was kind enough to take my messages as needed. The manager Joseph was kind enough to spend time to look for a tow truck and other accommodations. Overall David needs a raise and location needs to be recognized for all their great employees! All the way from Chicago.
I have brought both of my vehicles here for tires and related work. It’s always fast and the staff, especially David and Manny, are always very courteous and never try to upsell me anything. Honesty like that these days are rare, which is why I will only trust them with all my tire needs.
While traveling thru Alabama alone with my dog, I got a flat tire on the interstate in Prattville. My spare was a small donut type and it would have taken me forever to get back to Knoxville. Mr. Matt followed me back to the shop on Summit Pkwy. They were extremely busy, but knew I had a long trip ahead. David and Joseph were also very kind and professional. Everyone in the shop made every effort to get my tire repaired and get me back on the road as soon as possible. The store was clean and the staff was so kind to let me bring my dog in from out of the heat! I would recommend Gray’s to everyone. David, the owners Son, told me the history of the business. It was obvious, he takes great pride in his establishment, along with great pride in his staff!
We have used Grays for several vehicles with issues, even lawn mower tire issues! They are very professional and got us in and out quickly! Have used the Auburn, Wetumpka and Prattville stores and all were the same, kind, Professional and quick!
I went in to get my tire plugged and got the best and fast service from David and Layton. Can't shout these guys out enough. If you want quality work come see them!
GRAY''s TIRE & SERVICE in PRATTVILLE, AL ROCK!!!
when I got off work yesterday, I came out to a flat tire, stopped to put air in, and made it home. Well, my husband, took m y car to Gray's this morning, first time visit. An AWESOME young lady named, HALEY BETHEA, provided EXCELLENT, FAST, PROFESSIONAL CUSTOMER SERVICE!!!...they repaired my tire & had me back on the road in ONE hour...and I DIDN'T pay a dime, now you can't beat that with a stick!
THANKS AGAIN GRAY's TIRE & SERVICE1
I RECOMMEND YOU BE THE NEXT SATISFIED CUSTOMER.
Wanda Sykes
#onesatisfiedcustomer
Always a great experience at Grey’s have been doing business with them for years and they fast courteous and stand behind their work would recommend them and do to everyone I know . Thanks for the great experience every time
These guys were extremely helpful and courteous. My previous mechanic referred me to them....and I'm 100% satisfied.
Naomi James
Absolutely love coming here! Always great customer interaction and great service! Lance is very professional and looks after the customer after the sale!
This was the first time using Gray’s Tire. They were extremely helpful and quickly patched my flat tire late on Friday afternoon.
The Best Service around. It’s hard to find an automotive shop that goes above and beyond to serve their customers all while having fair prices but Gray’s in Prattville does it all.
I had a very good experience with Gray’s. David was super helpful and I will be definitely using these guys in the future!
This place is awesome got me up & going in no time waiting room is clean comfortable! I'm definitely coming back for all my auto needs Thanks Guys!
10/10 service & staff! Very timely in getting me in & out and no hiccups! Will be back for any tire and auto issues!
I had a leak in my tire and Gray’s Tire took care of it! Friendly people and great service! Thank you!
Took the van in today for an assessment of an involved repair. Gray's diagnosed the issue and put in a temporary fix free of charge while we wait on the delivery of the specialty parts. I'll be back after traveling to get the full repair.
We were on a multi state road trip with three little kids and all the stuff they need for a fun week at the beach. It was 6am, the Saturday before a holiday, we had to pull off the interstate because our vehicle was in distress. We called and Gray’s sent a technician to our location (less than a mile from the shop), and brought our family to the shop too. After we towed it to the shop they found the problem and secondarily found a very important safety issue and resolved both issues to get us back on the road! We are so very grateful for their kindness and expertise! Top notch customer service and mechanic work. They went over and above, and deserve more than 5 stars.
This is a diamond in the rough! Great service, great staff! I usually return to the dealership for service, but tried these guys a couple years ago when shopping around for a replacement set of tires. Not only did they beat everyone’s prices for a quality tire, the customer service is second to none! I highly recommend these guys to service any model vehicle!
I was recommended to Gray’s tires by a friend and they are the only tire place I will use. The staff is courteous, especially David. He’s worked with me every time and his customer service and attitude exceeds all customer service in Prattville. I’ve been here 3-4 times now with 2 vehicles, it’s rough out there on the roads, but I know with Gray’s my vehicles are in good hands with quality technicians and service.
Grays saved the day by helping me with a tire repair. Headed to sunny FL and tire pressure became drastically low fast. I changed the tire and called Grays to see if they could repair the original. They were closing in minutes but told me to bring the car in. Three, extremely friendly guys met me at the door and instantly discovered it was a faulty valve. They had it repaired in minutes. Super friendly and professional! Would highly recommend!!
Great communication start to finish. Waiting room had wifi & vending. No complaints, I definitely recommend 👍 …
Davis, Haley and Manley were awesome! They got me in and got my flat tire fixed very quickly with a great attitude and kindness. Will definitely go back to Gray’s in Prattville.
Fantastic experience! Thanks David Jr. for taking such great care of our vehicles.
Hands down the best tire and auto shop in the area! Joseph, David Jr, Francis, Nick, JP and crew always take of my needs in a timely and cost effective manner. Whatever you need, these are the guys to trust with your investment!
They were extremely helpful and did not charge me to look at why tire pressure light came on. Patched nail hole as well with no charge. Would recommend to anyone who needed tires or other work!
Great guys and great service they got your trailer tire changed out in 10 minutes…
Needed a flat tire repaired. They got it done quick and easy. David, Manny, and Haley, took great care of me and my car!
Kind and professional staff, great customer service and waiting area, fast and efficient. Would definitely recommend!
I’m amazed with the level of customer service I received here. The techs are stand up guys that will go to extra lengths for you. Thank you!
Took my car by there today because my light came on letting me know one of my tires was low. Was in a time crunch because my daughter was playing in a softball tournament in the area and we had less than 1.5 hours before i had to be back for her next game. They got my car in, checked and tire fixed in time to get to my daughter’s game. And to top it off they were super nice and friendly. Can’t say enough good things about this place. Highly recommend them to anyone needing tire service!!
I would give many more stars over 5 stars if I could. We have been using Gray's Tire forever- back when they only had 1 location. We are customers at the Redland Rd location. We love the staff there-they are dependable and always eager to help however they can. I have never had an experience there that I could complain about-it's always top notch service! As a woman, who knows NOTHING about cars, it's difficult to feel comfortable and trust someone to not try to charge you for a repair just because they know you will pay for it. I always know that what is being quoted to me is necessary for my safety and the dependability of my vehicle to get me where I need to go. If you haven't had a chance to check out a Gray's tire location, I hope you will for your next repair or maintenance. You will not be disappointed! Shop local and shop Gray's-the owner is an instrumental member of your community-when you do business there, you are allowing them to give back to the community you call home.
David and Derrick took great care of me! Ran over a cooler on the interstate and caused some damage to my undercarriage.. they were so helpful and caring to make sure I could make a safe trip home! Praise God to be put in their path!
Took my 2001 F150 in for some needed repairs, they fixed everything and were very reasonable on the price. Had couple of other issue right after and the went far beyond all my expectations. The staff is friendly and knowledgeable. This is my go to place for all my future vehicle repairs. I highly recommend them for all your automotive needs.
Excellent service. David kept me updated throughout the process. David and Manny are both very professional and personable. I highly recommend Gray’s and will be back.
We had a blow out on our RV travel trailer. Since the tires were from China we did not want to take a chance on another blow out. I contacted Gray's Tire and Auto to see if they had RV tires available. David Gray was very helpful and worked with me in getting the tires we needed. I brought the camper in on a monday and it was raining. I felt really bad about having one of their employees (kenneth) to change the tires i the rain. Kenneth was the employee assigned to change the tires on our RV. He was EXTREMELY polite, Professional, and informative! I was very very impressed with his personality and helpfulness. My overall experience was truly positive one. I give David AND KENNETH 5 stars for their professionalism! Anyone living in the prattville are should consider taking their vehicle to Gray's Tire and Auto for their auto needs!
With SINCERE THANKS KENNETH AND DAVID! DAVID HOLLEY
SPRINGVILLE, ALABAMA
Absolutely 💯. Thanks, to Mr. David Jr. and machinics. Surb services. Gray's tire and service of Prattville welcome and I for one of many are happy your services are made available here in Prattville, AL. …
Excellent service! Will always use for our automotive issues. Friendliest and knowledgeable service! Thank you, David Gray Jr
Great customer service. David got us in and out within an hour! We will be back in the future.
I just wanted to say how wonderful David and Manny were, I woke up to a low tire, brought my vehicle in and they took care of me and got me back on the road. I pray GOD blesses both of these men and Gray's! Thank you!!
Awesome and quick service!!! I brought my vehicle in with a nail in the tire. They finished within an hour and with no charge.
Had a pinched nerve in my back could not change the tire myself that came aired it up I followed them to the shop they repaired it for free great great job
The guys are absolutely AWESOME!!! Only place I do business with.
I am now a lifetime customer. I had heard good things about Gray’s tire so I thought I would try it out. I took my car by to have the tire looked at for a slow leak. The tire was fixed in 30 minutes and I was charged NOTHING! I had two nails in my tire and they fixed them for FREE!! I couldn’t believe it. They just told me to have a nice day. I will now be taking my car to them for everything.
Thank you to David, Gabe and Lance for taking care of us today! y’all are awesome and Mrs. Debbie thinks y’all are hunks!
The staff are friendly and efficient! They stand by their work.
Grays tire in Prattville is AMAZING! David and Corey always treats me great! They are my favorite people to deal with! Overall it is a FANTASTIC place of business and recommend it for everyone to go to!
Awesome customer service from David and Hailey. Quick service on tire replacement.
We had a flat tire on our trailer on our way to Gulf shores. Despite it was lunch time and their garage was full of cars they jumped on it immediately and took care of us. We were out and going on no time. Thanks guys, we appreciate your help, Favorite tire store from now on. Merry Christmas
David Gray Jr. provided high quality service and was quick to communicate efficiently about the problems they diagnosed and actions they took to fix them! Thank you Gray’s prattville and David Jr!
The guys at Gray’s worked quickly to repair my tire. Everyone that I spoke with was extremely nice and made me feel like my car mattered to them. I highly recommend giving them a shot and I will be returning whenever I need service again.
Very satisfied with the service provided today by Joseph and David they were very friendly and helpful I had to have a tire plugged on my way to work this morning also The facility was extremely clean and Nice I will be returning for all my future Tires and service needs
Having a classic car, I don't just trust anyone to work on it. After seeing reviews of Gray's here, I had some confidence in them. Gray's in Prattville was awesome. It's finally good to have an honest mechanic! They had my '90 Camaro IROC in the shop diagnosing a starting problem. They ran tests, kept me updated with great communication, told me what they recommended and replaced parts on the car upon my approval. They finally got my car running again. But since these Camaros are notorious for being finicky, they couldn't guarantee that what they did fixed the problem. So, they charged me $0 for the parts replaced and $0 in labor costs. What should've been a bill over $1k, was free. Thanks Gray's and thanks Connor and the other mechanics there. They definitely have my business from here on out.
Awesome service! Would highly recommend!
Gray’s saved our vacation - our family was heading down to the beach when we discovered a screw in our front tire just north of Montgomery. A quick Google search led us to Gray’s Tire. They got us in and back on the road in under 45 minutes and the service was top notch. Highly recommend them!
Update to this review - upon arriving at the beach, we discovered our little girl had lost her favorite stuffed animal. We called Gray’s thinking she might have left it there. The sales manager went out of his way to search the waiting room and found our little one’s missing lovey. They held onto it for us until we came back through on our way home - needless to say these folks were our little girl’s super heroes for reuniting her with her stuffed animal! Thank you all so much!!
10/10 recommend this place me and a friend were traveling and had a flat tire. After waiting on the side of the interstate for over 2 hours on a tow truck when we got to Gray’s they were so helpful and respectful. They helped us get a hotel room, all 4 new tires, and just made sure we were overall okay. Even stayed after closing to make sure we had a place to stay for the night. Best tire place I’ve ever been!
These guys are GREAT!! Especially David and Joseph! Went in for a flat Monday morning and they got me right in and fixed up. They’ve got all my tire business now!
Picked up a screw on my way to work on hwy 14 this morning! So I pulled into Grays and as soon as I walked in the gentleman greeted me with a good morning and a smile ! Immediately I felt this place is awesome 🤩! They got my information and within minutes I was back on the road ! This place is my new go to for future car service! Outstanding customer service!
I can’t say enough great things about them! I walked in with a flat and they got my car in and the tire fixed right then. Kind, efficient and affordable! Will definitely come back. Joseph, Chris and David….. thank you!
One of the only shops I trust taking my vehicle to
David is very helpful and always tells me in great detail what was wrong and what he did to fix the problem. Ask for David when you go there, you will not regret it. THANK YOU DAVID!!!
Very kind, professional, and caring! They are very patient with me (as I know nothing about cars or tires) and helps me with my tires at least one a month (my tires are really struggling lol). Would recommend 100%!
Got a flat tire on a family road trip from WI to FL, and these guys not only rushed me to the front of the line, but they patched my tire FOR FREE!!
David and the whole staff at were amazing! They took care of me and got my truck back on the road!
Great service and amazing people. With all the morning struggle this morning I walked in and David took care of my car right away. Would highly recommend and trust them with your car!
We were on our way on vacation from Ohio when we had a flat tire. Stopped at several other tire shops and no one could help us within a reasonable time. We drove to Grays Tire & Service in Plattsville, Alabama and they got us right in and fixed our tire. They were very thorough and very nice. The waiting area was very clean. It was a very good experience despite having a flat tire! We were back on the road in a reasonable amount of time. Thanks for great service!!
Always helpful and conscious of people's cars. I dropped off my new car to have it serviced after a trip and when I picked it up they had placed plastic seat covers over the seats they didn't want to get the inside dirty. They also patched my tire when I got a nail in it for free. Good guys.
David and Haley were amazing! Extremely helpful and professional. Will certainly be back.
Today was my first visit as I have not been happy with the tire shop at big box store on Kelly Boulevard. Gray's was very professional and I will definitely be using them again in the future. They are very knowledgeable and customer oriented. The beautiful pink car on the show room floor was stunning. Better than any I have seen at the old car shows. A very beautiful clean building with nice televisions and a play area for the children. They have snack/ drink machines and nice clean restrooms....Highly recommend...AAA++
I’ve always known this company was helpful and efficient, but I visited the Prattville location for the first time today to get a leak checked out on a tire. Well I came by and dropped off my car while I went with my family to run errands, and I came back when it was ready and turned out I had a nail in the tire. The team fixed it for me, and THE BEST PART IS, THEY DID IT FOR FREE!!!! I know they don’t do that for everyone every time, but for me that meant a lot! I’ve been struggling a little bit lately financially, and this small gesture means the world to me!!! I will definitely be back!!!!
Gray’s Tire and Service Center is AMAZING!!!!!! Had a nail in my tire I was in and out less than 20 minutes and staff is wonderful…..shout out David your the Best!!!! Thanks for getting back rolling!
Always top-of-the-line service! I needed new tires, they got me in & out super quickly with an extremely reasonably price on the tires I selected that I was quoted nearly $75 more at another tire shop. Of all the shops in Prattville, I will always use Grays because of their integrity, their reasonable pricing & their excellent quality of work! If you want good customer service and a shop who cares about the quality of their work, go to Grays!
These guys are awesome. During our travels down I-65 we needed to air up a low tire. After several failed attempts at local gas station and several dollars of quarters lost due to the gas stations “pay for air” being busted and leaving us with less air then our arrival, we pulled in to Gray’s Tire and walked in and shared our troubles. The gentleman behind the counter personally showed us were to pull our car in to one of the bays and asked “D” to perform a tire check all the way around and would not take any money for the services. “D” did great job airing us up and now I-65 is smooth sailing. We are back on the in just minutes. Thanks Gray’s Tire Service!!!! Super clean building and #SUPER SERVICE. Lots of bays to handle lots of business
A top notch outfit. I needed a set of wheels & tires and a new rack & pinion unit for my pick-up. Nick researched my options, explained the pros & cons of each, and patiently answered many questions. Never any sales pressure. Only later did I learn he's a Gator fan. I had no idea those fellas could deliver such outstanding customer service.
The other employees I interacted with were all professional too and the facility is neat & clean.
I've used other Prattville auto service companies, but Gray's has earned my future business.
GO VOLS!!!
This place for me has been a tremendous experience, they are quick, kind, and truly want the best for you when you call or pull up to their facility. I originally went to a different tire shop (Gipson’s) to buy some tires but the whole time I was in there I didn’t have a good feeling when I walked in and I felt like I was talking to a salesperson. When I called Gray’s I spoke to Joseph and he asked me what I needed and then asked me what I wanted for tires/repairs and he was fantastic through the whole process and when all was said and done I feel completely safe in my car and I recommended their shop to my entire family and friends the same day and they will forever have me as a loyal customer! Thank you guys!
Gray’s always has the best service!! Every time I go to pick up my car the employees are so kind and helpful. This past time, they even vacuumed out my car before I picked it up!! If you want fast and reliable auto service, go to Gray’s!! I promise you won’t be disappointed!
Gray’s Tire in Prattville are amazing!! Please do yourself a favor go see them the next time for your auto needs!
Long story short is I lost my job during Covid and got a flat tired. Great just what I needed is to have to replace it or pay to get it patched. I took it here because I had never gone and was curious to see
the prices. The took a look at it and said they could patch it and they did very quickly. While waiting for it to be patched it was very comfortable in the waiting area. Not what I expected at a auto place from past experiences. They said it was done and I was ready to see the damage to my wallet and I was told it was on the house. Then a few weeks later I get a hand written letter in the mail from them hoping the tire is all good. When I have to replace my tires I will use them. They have great customer service, a excellent waiting area, and treat you like a human being.
David and Mr.Manning are great. Awesome service, will definitely be going back.
These gentlemen were very nice and helpful. They took are of me in a timely fashion & quality work
They made a bad day better , Memorial Day weekend is not the time to get a nail in your tire! They got me in and took care of the nail in less than 1 hour. Great people and outstanding service!. Thanks again Grays Tire!
Excellent service, would highly recommend to anyone looking for car repairs.
Went to Grays to have my vehicle serviced and wasn't disappointed at all!! Not only did I receive excellent service to my vehicle but my mechanic JP was very helpful in throughly making sure I knew exactly what my truck needed and why!! I will be back and will recommend anyone who is looking for a great mechanic!!! JP ROCKS!!! THANKS AGAIN!!
Gray's Tire in Prattville is wonderful. I have used them before and always felt that they were upfront and honest about the work they did. I had my jeep towed to them thinking I had a major mechanical breakdown and was expecting a huge repair after riding on a trail. They checked everything out it turned out to be a simple sensor knocked out of place and alignment issue. Gray's had just done an alignment for me, and I had turned around and knocked it out doing something on a trail. They could have up-sold or replaced this or that, and they already knew that I expected a big repair bill but no, they readjusted the sensor, realigned the jeep, and did not charge me anything to fix my mistake. Awesome group of people!
I was test driving a car and stopped in to get an inspection done and David and the guys were just nice and helpful. I felt right at home and I appreciate the care and good customer service that I received. Thank you guys
I have finally found a place where I feel my truck is in good hands!! I had a bad experience with a tire shop up the road and from the moment I walked in, they were aimed on showing me what it should be like when servicing your vehicle!! Mr. Conrad and his team found the best price for the work that needed to be done, kept me involved every step of the way, explained the little things I didnt know, and most of all...didnt treat me like a "woman who dosent know about her vehicle " They went out of their way more than a few times with awesome customer service and above and beyond what any other auto body shop would do. They have my business for life and I reccomend them to anyone!! Thank you for the professional service and actually caring about your customers.
Joseph and David were excellent! Service was quick and friendly. Free fist bumps with every visit. Highly
Recommend!
Found my new Tire/ Automotive spot! Super nice over the phone when I called about having a tire that keeps going low checked out, they told me to come on and they would work me in today. I got there an hour before closing and was out in 45 mins (as a work in). Guy (Chris maybe?) came and told me I had a nail in my tire, it was repaired and everything was ready to go. My car was upfront running and waiting for me. Tried to check out and he said nope just remember us for later. Wow. You got it dude! Nice, large waiting area with vending machines and TVs. Nice folks!!
Great customer service and they were able to get my vehicle in quickly on a busy day. My new go to shop.
Haley was awesome! Great customer service and a HUGE help! Y’all will always have my business!!
The Team at Gray’s Tire & Service in Prattville; located at 698 Summit Pkwy was above and beyond helpful when I called about the flat tire on my vehicle today. They were professional, knowledgeable and so very helpful. It is my experience that you can pay employees to do a job, but you can’t pay them to care. To feel that someone cared is priceless. Thank you
This beautiful Saturday was spoiled at fist sight with a flat tire in 3 of our vehicles. We happened upon Grays and the crew treated us like family. They got us reassured they'd have us up and running in no time and that safety was their priority. They inspected the tires made sure they weren't over 5yrs old and then proceeded to fix our flat tire issues and we were able to get away and enjoy Saturday after all.
First time customer today. Got a set or tires and alignment. Nick gave me a quote when I called and I wasn’t caught off guard with hidden charges. I was really glad at how smooth he made the process for me. Will definitely be a repeat customer.
Grays is a great place to take your vehicle. Outstanding customer service. We were absolutely amazed by how quickly they assessed our problems and took care of them. We were back on the road in under an hour. Thank you so much!!!
Gray’s has exceptional service and out of this world employees!! They truly are the best and my go to!
I went into grays tire and auto in Prattville today for my front end issues. Within 5 minutes of my truck on the rack, the problem was found with ease. I was quoted for the job including an alignment with a reasonable price considering you have a 24,000 mile 2 year warrant on EVERYTHING they do. So if you break down on the side of the road due to the repairs they made, they will send a tow truck to you and fix it under warranty. I’ve always been a stickler about taking my vehicle to any shop but grays has definitely earned my business and my trust. They also repaired my tire free of charge and the technician spent at least 20 minutes on ONE wheel making sure everything was perfect even after re balancing it. I’m very pleased with y’all’s work and hospitality.
I needed my air fixed immediately since i have a daughter & my niece is visiting for a few weeks and they don’t need to be in a hot car. i came here after reading several positive reviews and they didn’t disappoint. they got me in immediately & had excellent customer service from beginning to end. I also knew i had brake issues but didn’t know it was that bad until i was told. they definitely have a new customer! Thank You guys!!
A well run business by a bunch of swell guys. Super clean, very technical, and they give you a bit of Southern hospitality when you walk in. Couldn't trust anyone else more with my vehicle. Solid staff, solid shop. Keep on keeping on guys!
Had a great experience! Honest and reliable work. Definitely recommend!
Joseph and the guys at Gray’s Tire in Prattville are amazing ! i highly recommend them and their service, yesterday was my third time going to them and as always great service !
Great customer service and quality of tires!
Gray’s in Prattville is great! I’ve used them for oil changes, tires on a crossover and fuel system work on an older Land Rover. Nick has been very helpful and the quality of the mechanics’ work is great!
David and the entire crew at Gray’s provided professional, courteous, and expert service for my car. I highly recommend them for all your car service needs.
Customer service is dead!!!! But not at Grays. My wife and I were on our way to the beach when the low air pressure light came on. I stopped at Grays Nick was honest and told me it would be an hour. He even recommended a competitor down the street. We went to 3 different tire shops and received the worst customer service at all 3 places . We returned to Grays and Nick took us right in. Thank you Nick and Grays for getting our vacation back on track.
Outstanding customer service and quality tires!! Nick and the team went above and beyond to help us get on the road. It's the only place we'll use for tires in our future trips to Prattville Alabama. Thank you!!
Went in to get a nail out of my tire and they got to me right away. Extremely nice and courteous! Highly recommend!
This place is the real deal. Can't say enough about their customer service. They will treat you right, not oversell repairs, and often throw in freebies like airing up your tires. One of the best all around businesses I've been to.
I can’t say enough about this place. Not many places like this still around. Took my car in for nails in both of my back tires. They fixed them, no charge. NO CHARGE! All they asked was that I bring it back for my automotive needs and I certainly will return!
I went in to the Prattville location because a nail was causing my tire to slowly leak. I was sure I needed a new tire as the nail appeared to go through the sidewall. However, after the staff looked at it, they thought they could patch it. They ended up being able to patch it and saved me money and time. They didn't have to do that and I appreciated it. I'll definitely take my business there again.
These people are the Chick-fil-A of the automotive shops!! They do such a good job and are very informative on all upcoming possible needs without being over bearing! You should take your vehicle there for all your needs!
Excellent work. Excellent customer service. Completely satisfied with work done on wife’s vehicle. Taking daughter’s vehicle in next week.
Grays tire is awesome! Short notice repair! No problem! Thanks David Jr.
Being a customer at Gray's Tire and Service Center, Prattville, Al. I just want to express my appreciation for the great automobile services and outstanding customer service they provide. As a owner of older classic and newer autos they have outstanding knowledge and skills to get the job done correctly, on time and at very competitive pricing. All of the workers from the owner, managers, service writers, mechanics and technicians do a great job and the facility is top notch and very inviting. You won't regret doing business with Gray's Tire and Service Centers.
Hello all, old school Chip Jones here again. I just got to tell everyone how great the automobile service is at Gray's Tire and Service Center Prattville, AL. location.
I have a 2016 Toyota Tacoma with OME ( original manufacturers equipment ) steel wheels and wanted to upgrade to OME alloy wheels. I found a 2 year old set in very good condition with center caps and lug nuts but no TPS ( tire pressure sensor ) monitors.
The problem is my steel wheel sensors are not usable with alloy wheels due to interior wheel surface angle. And they can be expensive to replace.
Well, Gray's employee Nick Bruno did some check area and found me a complete set at a very reasonable price and they installed them in my wheels same day.
I really like my new wheels and the folks at Gray's Tire and Service Center.
It's New Years Eve with a New Year about to be here. If you haven't already, be sure to give them a try for all your automotive needs !!!
The staff and quality of their service was amazing! I was a walk in customer on a busy Thursday morning and they with no hesitation asked how they could help and did not turn me away. I will definitely be back for future services with them.
Haley and David took care of all my car needs today in less than ten minutes!
We went in for a nail in the tire and hoping for the best.
Not only were they very professional from the moment I walked in the door, they also went above and beyond what we asked them to do.
Will be back soon for more service from this amazing business in town. I can’t recommend their service enough
Grays is a nice clean automotive shop and fixed up my tire when it was leaking. My husband used them before for a tire rotation and appreciated the great customer service. We will definitely only use Grays for our vehicles!
David and Miss Haley are awesome!!!!!! Great customer service I will definitely be back!!!!
We were traveling from Cincinnati to Destin and unknowningly picked up a screw in our rear tire. We woke up to a flat near Millbrook, AL. My husband and son called several places and were told it would be a long wait. They found Gray's and were told they could work them in. The technicians were so kind and courteous and the tire was repaired in 30 minutes. We recommend Gray's to everyone.
These guys at Grays are literally the Chik-Fil-A of the automotive world! 10-10 would recommend. Only thing that would have been better is if the partnered with Chik-Fil-A and provided early morning chicken biscuits while we wait 😂 …
They were very nice and fast working!!
Always professional, courteous & timely! Highly recommend!
Prompt service, and area to relax with little ones, definitely will return
Went to Grays today with a screw in my tire! They took care great care of me! I would highly recommend!
We were traveling through Prattville back home to Florida and our passenger side mirror was falling off. Thanks to the staff at Grey's Tire we were able to get back on the road safely. They put our side mirror back on free of charge! And would definitely recommend for tires!
I want to say how my experience was and it was excellent!! Nick worked with me and did everything he could to help me with what I needed!! I will recommend Gray’s automotive to everyone!! They are very kind and do everything they can to help you!!! Everyone should call and see how much they can help you!! I highly recommend them to everyone!!
David, Gabe, and Lance are awesome at Grays Tire.
The staff at Gray’s is top notch. The only place I take my vehicles. I owe you all a drink!!!
Nick Bruno at Gray’s Tire in Prattville is awesome!! He hooked me up with some amazing tires and an alignment. Great service and great prices. I highly recommend them. Go talk to Nick!
Stopped by to get them to check the pressure in my tires, one tire had a nail it which they fixed for no charge! David and Cory and all of the staff were super friendly!
Would give more than 5* if I could. Bought a set of tires from Nick and his team over at the new location. Price couldn't be beat and they were super quick and professional.
Next experience was there was a young lady stuck in a parking lot a couple miles down the road from Grays. I didnt have the tools to help so I called Grays to see if I could run and borrow the tool and bring it right back.
Instead, Grays sends one of their mechanics to help the young lady and refused to charge her. Totally blown away with these guys, they're an impressive addition to Prattville
I've been going here for a couple years now and every time I have experienced excellent service. Honest, skilled, and friendly staff. I highly recommend.
We had an issue with AC repair and this company went above and beyond to make it right. They have my families' business. Thank you Gray's Tire Service Center for excellent customer service!
Corey at Gray's Service Center in Prattville always takes great care of my vehicles! Highly recommend!
Amazing customer service cut right to the chase was in and out and for an amazing deal. Will definitely be doing more business with these guys. 5 stars all day
We used Gray's in Wetumpka regularly until we moved to Prattville 6 years ago. Customer service was always above and beyond. I have not found another shop that compares so I am thrilled that they have opened a new location here in Prattville. My visit today was my first at their new place and the customer service was excellent!
No matter what type of help I may need, Gray's is my go to! They are always so professional, kind and understanding! Go see David and Conrad at the Prattville location!
Quick and Professional. Had my tire patched and ready in a couple of hours!
If anyone needs tires i really recommend Gray's Tire & Service, they do all rims/tires plus 24"+ and front end alignments, very nice staff, and quick. Im all around happy. The prices are good too!
The staff and work done is always amazing.. definitely my go to place…
This store was one of the cleanest & the guys working there were the friendliest.... Super helpful! The restroom was spotless! We would highly recommend this tire store!!! 5 Star! Dave & Kay Gephart/ Indiana
Extremely friendly and helpful! I was so impressed with the service here and I’m not local! They had me in and out in 45 minutes!!
Superb top notch service! Customer service experience is out of this world. Really don’t find to many places like this often. Great staff and team that will take care of you and treat you like family. Definitely earned a for life customer :)
Gray’s hooked me up when I was in a tight spot. Joseph and Manny knew what they were doing and are good guys.
Fantastic service! Will definitely come back for next service!
Great service, really appreciate the warranties, and very friendly and helpful staff. Our new tire and maintenance center. You've earned our business.
Best service ever . They fixed a job caused by another provider !!!
The Prattville location has a friendly and clean environment!!!!! They patched a tire for me, and was done in no time! Would recommend to anyone! I will for sure be coming back to this location.
Thank you to Joseph and his team for their prompt and courteous service this morning fixing my flat tire.These guys are the best!!Five Star Service!
-Laura
David & Haley were so sweet and helpful. So so kind, even stayed late. 💞 …
Absolutely wonderful experience!! Got a fantastic deal on tires and oil change! Very nice people, extremely clean environment! HIGHLY RECOMMEND!!
Gray's always takes care of my car needs! Very Friendly, quick , & reasonably priced! :)
This place is amazing definitely would recommend to everyone they put my new tire sensors in and everything is working perfectly!!
Best tire shop experience I have ever had staff was professional and courteous!!!
Workers were very nice and friendly. The store and waiting room were very clean. Excellent service will definitely come back
David Gray Jr. made the experience at Gray’s Tire Service Center.......a place that will keep me coming back for all my AUTOMOTIVE NEEDS!!!
Gray's was amazing, the staff was kind and helpful, so generous and the service was top notch! Beautiful facility, very clean, nice waiting lounge!
We love the service they provide and will suggest them to everyone
THANK YOU! GOD BLESS!
Great Customer Service. Corey made sure my daughters car was road worthy.
My dad went in there on a Saturday about lunchtime. Grays got him in and out with excellent service. He is very thankful for this.
Great service and the experience was even better.
Very nice guys and really perfec service… thx guys
They are awesome!!!!! They recognized i was in the military and helped me out right away!!!! Please come here if you need your tires fix!!!!! Thanks NICK BRUNO
We had a flat and they took care of it! Great service, fast, and the staff was very friendly! We will be going back and definitely would refer them. Thank you!!
Great Service, clean environment and Great Customer service
Very good customer service. I was in town for work and called and they got me in with in 5 minutes. Very helpful and great prices.
Great place and amazing people. Other places tried to rip me off by telling me I needed parts but I took it here and I didn’t even need parts and they fixed it within an hour and they now forever have my business. You need anything from here go ASAP
The ENTIRE staff at this location is professional, polite and courteous. Every time I go I'm beyond impressed. Thank you for your kind service.
Always super helpful and knowledgeable! Customer service is 6 stars out of 5 !
The staff is professional. The facility is clean and top-notch. This is my new go-to place for my work vehicle as well as my personal vehicle.
They are always very helpful and do a great job. When I need tires or a repair, they are my first choice.
Great service and great customer service! David is super awesome! Thanks again! Highly recommend!!!
David and Mr. Matt are awesome!
Nick and J.P. Are top notch and super helpful. It’s hard to find anyone in the auto repair world that will go the extra mile to ensure you’re informed and getting the most for your money.
Outstanding customer service from Joseph, Andrew, and the rest of the team! Everyone I interacted with was welcoming and professional. I highly recommend this location!
David gray is the best person ever
David and Haley at Grays Tire are Awesome!
Corey was friendly and helpful, I’ve had multiple positive experiences at Grays.
I had a great experience with the Prattville location. Everyone there was extremely helpful and I will definitely do all my future business with them!
The most honest and fair priced mechanics we have ever used. We will never go anywhere else.
Great customer service very satisfied
Stopped here with a flat on our way to Florida. They got us in and out in no time. Awesome service and nice people!
Great customer service!
You guys rock! Thank you, Chris Conrad, for taking care of my flat tire and super fast!!
I saw all the five star reviews, and they didn't disappoint. Incredible Staff, very knowledgeable and the place is impeccably clean.
I always have a great experience at Grays. They are now my go to tire place.
Great place and lovely people.
David and Haley are awesome!
Amazing they are so professional and nice and David is the good looking one
Find the trouble and fix them fast and correct
As always… great service and hard working, honest people.
Nick and everyone are professional and deliver service that is above and beyond expectations. Cannot recommend highly enough.
Always a pleasure to work with these lovely gentlemen
Fast and friendly service. I was in and out with no problem!!!!
Very clean facility & friendly people!
Very nice people work here and it’s really clean!
Great price on tire mount and balance. Very fast service.
They are great professional guys. I'll always use them.
The customer service of the staff is impeccable. They are honest about repair and don't do unnecessary repairs.
Very friendly staff
- thank you nick and staff for a wonderful experience and great prices. I will send everyone your way
A great experience and the best customer service! I highly recommend stopping here.
Prompt, courteous service. Patched our flat for free.
I had oil change and tires rotated. In - out in just a short time. Friendly staff.
Wonderful customer service. Will definitely come back.
Fast, friendly service! Highly recommend!
Great experience! Will definitely be coming back.
David and Manning are awesome!
Gray’s is the absolute best!!! The customer service is unmatched!!!!
David and Manny are the real deal
Excellent customer service!
I went there this morning and Mr Nick took really good care of me I would recommend them to anyone
Great customer service always helpful and they don't do extra things without asking first
Wonderful service!
David and Manny are awesome!
Great service in reasonable time. My choice shop in the area!
Nice and professional guys work here! Outstanding customer service!
Great service and respectful employees!
Excellent Service!! They explain everything they do!! And then some!!
Great friendly service. Really clean and fast service
Great service
Great service, friendly people.
Great service, great people!
I love this place
Extremely polite staff!
Professional, honest, great service
Awesome place and people!
Made a way to help
Extremely courteous, quick service.
Very nice!
Great service!
Outstanding service !
Great service and very helpful
Really detailed mechanics
Great service!
Great service
Excellent service
Wonderful service.
Friendly people
I would 100% recommend Grays Tire and Service Center for your tire needs! From the outstanding customer service from David and Gabe to the mechanic Jessy. They exceeded my imagination on all the help they gave me to ensure my vehicle was running perfectly!
Very professional. Great customer service. Reasonable prices.
Stopped in to get a repair done on one of my tires. These guy’s got me in and out with no problem. I highly recommend Gray’s tires they were friendly and they didn’t charge me for the tire repair. So stop by Gray’s and let them take care of you.