Reviews of The RealReal. (Thrift Store) in Los Angeles (California).

The RealReal

275 Reviews

86 Comments

Thrift store

Consignment shop

8500 Melrose Ave, West Hollywood, CA 90069, United States

Go to all the reviews

Description Map Opening Hours Reviews Contact Photos

Description

Information of The RealReal, Thrift store in Los Angeles (California)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place does not have the best rate, this doesn’t mean they have a bad service or don’t treat the customers fine. Take into account that usually people only give reviews when they are angry, and not when they are happy.

Map

Open hours of The RealReal

Sunday

11 am–6 pm

Monday

10 am–7 pm

Tuesday

10 am–7 pm

Wednesday

10 am–7 pm

Thursday

10 am–7 pm

Friday

10 am–7 pm

Saturday

10 am–7 pm

Popular times

Sunday

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Monday

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Tuesday

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Wednesday

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Thursday

10
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Friday

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Saturday

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Reviews of The RealReal

Great selection and all the items are in pristine condition even though they're pre-owned. The only problem is that you can find plenty of these same luxury products sold elsewhere for literally half as much. It's up to you if you want to pay $1000 for the convenience of getting it that day versus much less buying off of grailed or ebay.

Czarina from California

For the browsing experience it was great. The store is 2 huge stores, women's and men's, and a cafe. Clean, bright and well organized with a lot of staff.

Karlitos - Don Talos DiBona - DaBabios

The store has legit products and the employees are professional and courteous. The problem I have with the Real Real is the timeline for payouts. After a few weeks goes by your item will be posted on the website for sale, even if it sells immediately you have to wait till the 15th of the month for a check to issue. For myself, selling a few items of clothing for extra cash is too long a process to consider the Real Real again. No big deal otherwise

Jesse Hamby

It is easy to spend a couple of hours browsing this unique shop. An IRL version of their virtual presence.

josh hauff

Great place to find unique designer scores. We brought a bag to sell and we got an appointment within just an hour or two. Friendly staff!

Simon H

Great concept, nearly new and barely worn fashion, and you can find a bargain too, what’s not to like. The staff are super friendly and helpful. The App helps out with what’s in stock. Sizing can be an issue, I find very little in my size - it would be better if I was bigger or smaller, my partner is luckier than I though. You can make some significant savings on retail, but expect to pay over retail for limited edition and hard to get pieces.

roxario Da xilva

We had a appointment and they where passing us we other people otherwise great customer service

Ludi Miller

I loved, easy to return item . Delivery on time Great preces, and quality

Daniel Paden Chang

Let me start by saying that I 100% support The RealReal’s mission. We all need to purchase more second hand apparel. That said, my wife and I had an unpleasant experience today. My wife found a dress she was absolutely in love with and was at the cash register, credit card in hand, ready to purchase when the sales associate informed us that the dress had been purchased online and then confiscated the dress. I’m not saying don’t buy from the RealReal, but be mindful that what is in store may not be for sale. Next time we’ll be purchasing online. I’m not sure why we’d go back in if this could happen again.

Chris Winger

This store, in my opinion is the best the Real Real store, it always has great items, will go back next time I'm in LA.

Edward Lindqvist

Very cool store with a very well selected and curated offer

Shawn Boyer

I love the real real , if your patient, you can find some great stuff. S

Alex Ryan

Cool if you're looking for designer pieces from older seasons that you can't buy new anymore. Don't come here if you're looking for a deal though, the prices are "fair" I guess but I'm not the type of person who buys $700 sneakers or $180 t shirts. I do like seeing unique designer pieces up close though, so if you wanna check it out the staff is nice and not snooty.

Ma Poe

A good selection of pieces in a great space. It is a great addition to the online platform. As with all things that are prize pieces, you have to look and do so regularly. So I would encourage people to visit the store regularly. you just might find that perfect piece for the perfect price. To people who elect to sell to/through the store, I would say that complaints after the fact are just not productive. The terms are clear and the seller makes the choice at the end of the day.

Leticia Gonsalves

Love it here! There's a tall door man there who is hilarious! I went in there confused and he pointed me in the right direction. And the staff showing merchandise are super helpful as well. Even if it's for just a coffee. It's definitely a nice spot, if you're in the area

Shelley

I've sold 4 bags here so far. The consignment process is a breeze. The commission rates are fair. The account managers have all been really nice and helpful. They have their own parking and they validate! I'd definitely recommend the RealReal as a place to sell your designer goods. I used to sell my old bags on eBay, but I never made as much in return.

Nora Soliman

Amazingly clean and beautiful store! My partner and I got to visit while we were visiting LA! We were new to the concept so the manager Chad welcomed us in with warm arms, offered us cold water and walked us around the store explaining the purpose for all the rooms throughout. All the products were in great condition and very shoppable. While I was there I purchased my first designer bag which I’m in love with! At the end, Chad checked on us and made sure our visit was comfortable and even recommended a place for us to eat after! Great experience over all, and I would 100% recommend checking it out if you’re visiting LA!

anita bet

MATT IS THE BEST! I had the best experience at RealReal. Matt was the utmost professional, knowledgeable and nice. I was always hesitant in purchasing a bag from RealReal, but with the knowledge that Matt has he found me the bag that I wanted. Thank you so much Matt.

Bruno D

It's impossible to walk into this store and not leave with nothing! products with quality and new not to mention the price! but a tip! research well before making the purchase because sometimes the products are almost the same price as the new one!

heather Taylor

Johnathan Simms was a delight to shop with. He was so welcoming and friendly, I wanted to purchase everything in the store. It has been a hard year for all of us and he brightened my day. It’s people like him that make a store. It’s not about the clothes it’s about the experience. Thank you Johnathan !

Shahram Mehraban

Interesting place with its own cafe. It smells interesting.

Lia Aquino

I love this place. I’ve been a TRR online shopper for a few years now. I like the option of buying online and having the item shipped to the store, or seeing the item in person before purchasing if it’s located in the Melrose store. The customer service is great. And everything is safely authentic and curated. I’m just a little bummed I can’t get coffee and water here while I shop - I heard they got rid of the cafe.

FRED MENDOZA

VIP treatment. An exclusive look at the inventory as our personal assistant searched the store inventory for items. He also brought out verious items to handle and search his online inventory that was at a local off-site building. Our assistant was very patient while answering all questions with every detail possible. Very good customer service.

Jimmy Page

First time picking up! Great experience! Also loved the little Cafe inside 😍 great oat milk iced latte! …

Joao Santos

The RealReal man section has friendly staff and nicely curated high designer brands (Saint Laurent, Gucci, Dior, etc). It was nevertheless disappointing to find a lot less available items than on your regular second hand store, and the exclusive highest designer brands also means there are almost no items below $200 on the racks (average pricing $300).

Michael Amic-Angelo

It's a consignment store, so their selection is often a little iffy (albeit always name brand, always lightly-used). Ultimately though, it feels very much ado about nothing. Their staff are excellent, but their selection is lacking.

Mick Spence

Cool browsing. Good selection. It should have twice as much merchandise, with a bit lower prices.

Alexander Westerman

An amazing addition to the Melrose Avenue Design District and shopping scene. Fine jewelry, watches, luxury apparel and handbags. They have experts on premises that can explain the value and condition of each product. I can even consign my luxury items and to save on new purchases. Plus it's all sustainable luxury!

Nick Clicks

It's an over priced, high-end second hand store in the Beverly hills area. They're selling second hand/used branded items. So remember, you're still buying a hand-me-down, used item. The location is premium so expect the price tag to be premium too. Premium price = second hand item... but it's authentic, real-deal! Do your reseach and chose well if you want it used or new... 😊

Lauren Harris

This store is beautiful and the staff makes the shopping experience so pleasant. They are so friendly and accommodating and incredibly dedicated to getting what you need. Only store in area that’s easy to park in too which definitely helps. Love the store- will definitely be coming back!

Orestes Gonzalez

The store is very nice. Large windows allow natural light in thus able to see true colors of items. The merchandise is of high quality and there are many pieces that i liked however prices are on the high end.

Abhi-Irina Perak (KosherGoddess)

Great store and just to let you know there is three underground parking with validation very important to know for this area since parking is so hard to find.

Peter Griffith

I love the online store and use their app. Download that! I was on a trip and came here and wanted to see what the store looked like. I came here and was amazed at what they had from designer pieces, shoes, the jewelry. Their watch selection has some nice expensive hublots and pateks. I would definitely buy online during a sale period though as I didn't purchase anything in store because the price.

Dave Awhi

This store is amazing!!! I love how airy the store is and things are placed neatly while the sale reps are super helpful and nice. This store is completely opposite of their Soho location which is jam packed and sales reps are rude. Good job real real with the LA location!!!

Larissa Lynn

I like their online selections better but i also like being able to touch and feel the items... I just wish there was a way to combine the two🤷🏾‍♀️ …

Karen Long

My experience at The Real has always been a good one. Prices can be a bit high, but the quality of the merchandise as well as the staff makes up for it!

Karlee Levinson

Amazing store!! Experts on staff to give you more information about your pieces and really cool stylist to help you shop. So excited about this new store in LA!

Annabella Baluyut

This place is like Disneyland for me! There's also a Cafe inside the store.... cause you know, you can't be hangry when you're tryin to shop!

Clive B.

Remarkably upscale and nice sales team

Dawn Bracken

Very over priced gently used name brand merchandise. Some of the stuff you can by brand new at the original store

kegsrifa

This place is great... Staff are friendly and kind... There so easy to work with... Brought a few items i was gifted by someone...i higly recommend this place if your trying to sell high-end designer clothes hats or shoes... I will definitely come back...

Adrian Rami

The reviews are not accurate. I encourage you to visit and experience for your self. I had a great time the staff is not pushy or rude they were very helpful. Michelle was very welcoming!

Standish Penton

Liked it very much, but didnt find anything I just had to have

Maria Lupe Bustamante

Everyone was very nice but is still very expensive even though used stuff and some was in bad condition.

Douglas “Doug” Barton

Great store fab finds

Zack Labos

Great selection but overpriced you’re better off going to a local consignment boutique.

dee lee

A very nice shop with a good concept for secondhand goods

Dezon Dezon

Where you can buy designer stuff for cheap.

Channa Wintner

Hot new development on sunset strip where you will want to be seen dining on anything Wolfgang Puck has to offer!! Top of the line Montage hotel partners

CLOUT FILM

Name says it all Authentic Designer cloth Authenticated by professionals.

Juan Berganza

I loved their coffee best one yet

Shavette Looney

Everything I order from them was new and as described

sandra crump

Amazing and Great priced for designer fashion and all in good shape! Looks brand new!

LA OC LAW GROUP fighttrafficticketking

Nice location, many merchandise to select.

Jory

So exciting this place is getting a location in LA! Best place to find quality consignment that is authentic!

R. RUPERT Santos

Wow

Gino Joukar

Great selection on hand, be shopping here once again real soon, loved it

JEONG MIN oh

Awesome

Stacy Soulis

You can do better by visiting the website. Website is more affordable and has a better selection.

Chef Preme

Great staff, very helpful. Great selection and very fair prices.

Dahlia Garden

Love all the the things from this place, except shipping fees.

Ellen Bosley

This is a very good trustworthy business and the prices are amazing

Lynne Quick

Just like the website.

Cooper Morrison

Staff is always nice!

Tammie Bly

Nice place and service was great

Diana Kim

Place is well organized and the people here are wonderful!

Burgers and Things

Wow. This place is wild.

Omer Druker

Not alot items

JERRY Foster

nice second hand stuff in here

Gene Gonzales

Nice and cool place.

Daisy Ortega

Great service.

Darrel Collick-Abernathy

Great

Tattoo Mark's Estate Sales

Nice items

Kent B aKa KB

Best prices

Patrick Korndorfer

Really LoveLove.

benda lou

(Translation) The store has a lot of rare pieces with a wide choice good atmosphere overall however it remains a store that sells luxury so the price goes with it (Original) Le magasin possède beaucoup de pièces rares avec un large choix bonne ambiance dans l’ensemble cependant ça reste un magasin qui vend du luxe donc le prix va avec