Reviews of Kaptyn Headquarters. (Taxi Service) in Las Vegas (Nevada).
Kaptyn Headquarters
4675 S Wynn Rd., Las Vegas, NV 89103, United States
Description
Information of Kaptyn Headquarters, Taxi service in Las Vegas (Nevada)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Kaptyn Headquarters
Sunday
Open 24 hours
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Open 24 hours
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Open 24 hours
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Open 24 hours
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Open 24 hours
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Open 24 hours
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Open 24 hours
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Reviews of Kaptyn Headquarters
Joey was the BEST limo driver we have had! He was Prompt and the limo was CLEAN and fully stocked. We arrived to dinner at the Venetian on time. We communicated via text and came back on time! We went to our next destination and then drove around Las Vegas in style. The 5 hours was well worth it! We will use Kaptyn again DEFINITELY!
Kaptyn is amazing. My husband and I have always had great experiences with them in Vegas. Their drivers have always been professional and on time. We absolutely love their Tesla cars! We always request Savannah as our driver because she goes above and beyond to make our experience so fun and pleasant. She’s been our favorite driver in our 15 years of going to Vegas 2-3 times a year. Highly recommended. Customer service is good as well. Jennifer and David
I had Kaptyn pick me up at my house before an international flight. The driver was punctual, polite, and even loaded my luggage for me. They also picked me up right at baggage claim when I returned. I was ushered directly to a private pick up area. The car was clean and had tons of space. They even had bottles of cold water. This is the way to roll up like a VIP in Las Vegas!
Being a person who plans well ahead of schedule, I started looking for a limo company about 3 months before I actually needed one. I was fortunate enough to get Ernest on the phone that day in June when I first called Kaptyn. He was so wonderful. He never rushed me and he took all the time needed to answer every one of my questions thoroughly. He even explained the process right down to the pricing for me...and that was after I told him I wouldn't even need the limo until September!
It is so rare to find a customer service representative these days that isn't just going through the motions. Ernest made me feel important and valued. He made me feel like this company cared and would do all they could to make my special day even more special. By the end of our call I promised him I would call back and book with them based on the exceptional service he gave me!
Well here we finally are, just 3 weeks from my event so I called Kaptyn again today. Ernest was nice enough to take the call as soon as he was free and as I concluded my booking, I let him know that he is THE reason I never called any other company and gave my business to Kaptyn! 😁🤝
Excellent service. We use Kaptyn when we arrive and depart Vegas. The drivers are excellent drivers I truly feel safe riding with Kaptyn. They are always on time greeting us on our arrival and taking our suitcases to the vehicle. All the driver we have had treat you like family. They always welcome you back. When we depart our hotel to the airport they are always on time. The drivers are very professional.
Whenever I call for my Reservations, the service is truly professional. They always go over everything to make all us right for your vacation. The people are always kind and courteous.
I truly enjoy doing business with Kaptyn.
We booked a party bus for our wedding and it was a fantastic experience. The driver was punctual and very kind. The company was fantastic with communication, sending me reminder texts and the drivers number so I could directly communicate with him.
My guests loved the bus and it helped our day go by smoothly. No one needed to worry about navigating in an unfamiliar city, we could just focus on having fun in the back.
I would 100% recommend this company to any other brides or anyone else hosting an event in Vegas.
We organized 2 trips with Kaptyn for my friend's bachelorette party. We had Bill for our airport pickup who was awesome! We needed to stop off at a liquor store before being dropped off at our hotel and he helped us carry out the boxes of liquor and was super cool about stopping along the route. We also has Jesus for our multi-stop pick up that evening. Both drivers were super communicative and gave me advanced notice when they were in route to pick us up. Booking was super easy and support is always available to help. We really enjoyed the whole experience and will be using Kaptyn for our Vegas limo and driver bookings in the future!
Kaptyn was the ultimate experience. From booking all the way through drop off it was impeccable customer service. Our driver communicated from the second we landed that he was waiting for us at the baggage claim. He transported our luggage for us and was so polite. He even offered to stop along the way for anything we needed before arriving at our hotel. I can't wait to use Kaptyn again and hope it comes to every city!
My husband and I used Kaptyn to and from the Vegas airport. The service is affordable, our drivers were extremely attentive, friendly and professional! I highly recommend this service. Our drivers gave us tips for our trip and even stopped at the store so we could pick up some essentials! A friend recommended Kaptyn to me and I will do the same to anyone traveling to the area.
We had a great experience with Kaptyn! We arrived in Vegas at 12:30 am and it was so nice to have our driver there and waiting on us. He was so nice, informative, and helpful. After a couple quick stops at the liquor store and
dispensary, he got us to our room quickly and safely. He actually walked into the liquor store and carried our booze out for us!!! The service was just as incredible on the way back to the airport! I will definitely use Kapytn when we return to Vegas!!!
I was thrilled with this Car Service Company! I called to confirm booking and the customer service was excellent. He was reassuring and personable and went over details and answered any additional questions I had.
The Car Service driver was also excellent! She was prompt, waiting where stated and extremely personable. I asked if driver would wait to make sure my daughter entered Airbnb safely, and driver did!
We will DEFINITELY use this car service company when needed! ⭐️⭐️⭐️⭐️⭐️
I have use this service company many times, they’ve never disappointed this time recently I had to make a few adjustments to my trip. They were always very responsive and helpful. The drivers I had this time were John and Gordon both great good sense of humor. They always go above and beyond. There are many companies or ride share you could use but I believe this company offers the best value/experience for your trips to Vegas
Top tier car service! We had a 6:00 am flight out of Vegas and our driver Samantha, was at our hotel 20 minutes earlier than our scheduled pick up time. She communicated with me that she was already there and for us to take our time and she would see us when we came down. For 3:00 am she had such a great attitude and made sure all of us were comfortable on our ride to the airport. We will definitely be using Kaptyn from now on for our transportation to and from the airport when we travel to Vegas! Highly recommend
On customer service/reservations alone, I am giving 5 stars. I will post another review on my actual trip tomorrow. Brittney was phenomenal helping me with my transportation needs. She should train everyone in ALL of Las Vegas on how a customer service dept. should be run! Thanks again!
As promised, now my review on my ride to the airport. Thaddeus was my driver. He was very prompt, courteous and we had a great conversation while in route. He was just wonderful. Another 5 star rating! I love the fact that the company lets you know when they are in route, and gives you the drivers number in case you need to call, (which I did.) I was more than pleased with Kaptain for a ride service, and will ONLY call them next time for my travel needs. Why call anyone else?
I rode with Kaptyn and their service is impeccable. Best in Las Vegas by far. The chauffeur was on time and was very friendly and professional. I was greeted at the bottom of the escalator with my name on a sign, it made me feel famous. I would recommend Kaptyn to everyone. The Tesla X was a great car to ride in. I will definitely keep using them in the future.
We used Kaptyn car service for airport transport to and from our home in Henderson. Our pickup was timely and the driver, Kevin, was excellent and so helpful. Upon our return, Dave was waiting for us at baggage claim at the airport. Communication from both of them by text was a strong plus. We will definitely use them again! I highly recommend Kaptyn.
Kaptyn chauffeur service is first class and an elite provider for transportation customer service . This is my fourth time using them in less the 4 months. All the drivers were amazing and courteous. From the airport to the hotel to my events Kaptyn’s chauffeurs were prompt, professional and very accommodating. Their fleet of vehicles are always clean luxurious and make an impact statement for any event. I highly recommend and will use again in the near future.
I had the most amazing experience working with Iyana at Kaptyn!! She answered all my questions via text (and I had a lot) and I was so happy to work with her again when I called the company to make my booking. Prices were competitive with other companies but the service was above and beyond! We booked a sedan limo for airport to hotel transportation as well as round trip for a concert. You can't go wrong with Kaptyn - I highly recommend!!! We definitely will be using them again.
We’ve used Kaptyn several times for round trip transportation from the airport to a resort on the strip. It is so convenient, quick, and professional. We’ve always had terrific drivers. The communication via text message prior to each trip is terrific. It’s the only way to travel in Las Vegas. I’ll never stand in a cab line again.
Booked transfers with Kaptyn to our hotel on the strip and back to the airport. For both trips, service was punctual and communication was excellent from the company as well as from the drivers. We got the Tesla Model X for both transfers which looked brand new, were super clean and very comfortable.
Big thank you to our amazing drivers Vasil and Andrew who were both very friendly and knowledgeable about the city. 5 star service!
Everything was great for our round trip transfer! Limo was nice, very clean. Drivers arrived early for both arrival and departure for our trip. I received text messages when they arrived and everything was smooth and professional. Would highly recommend and will use again when returning to Las Vegas.
Consistently high quality and reliable service. I've relied on Kaptyn multiple times for transfers in Las Vegas. Drivers are personable and professional and the vehicle are uniformly high quality and well maintained. Well worth the price for the convenience, dependability, and stress free process.
Great service. My driver arrived 10 minutes early to ensure promptness, and helped me load and unload my luggage. The Tesla was spotless and my driver was professionally dressed and very polite. Will definitely use Kaptyn again in the future.
Upon landing, I received a text on where to meet from 'Curtis', my driver.
He greeted us sharply dressed, and held a LCD screen with my name.
It was my son's 21st birthday, and he was jazzed opening the complimentary bottle of champagne. The weather was spectacular, the vehicle was pristine, and it was wonderful to be dropped off at Caesars with such class. Thank you for the wonderful experience.
Robert
We used Kaptyn for service from Red Rock Hotel to the airport. Booking online was simple and easy. Our driver, David, showed up 15 minutes early and sent us a picture of where he was parked. He was super friendly and knowledgeable of the area. We will definitely be using this service again.
Iyana helped us upgrade to a stretch limo as we have always used that type of transportation. She made to stitch painless even with the higher rate. LOL She was fun to visit with and enjoyed telling her how we feed America as we are cattle ranchers. Shawn Sheehan has been our driver for over 14 years. We highly recommend him. He is entertaining, funny and very professional with a kind heart. We can't wait to see him! This is the only service in Vegas to use.
Received a text message as we landed and the driver was waiting for us after the baggage claim with a sign with my name on.
Very friendly and informative.
Short stop at a store to buy some water beer wine etc and he stored the goods for us.
When we arrived at our resort he went inside and got a luggage trolley for us.
First class service throughout.
We have four more trips booked during this stay.
Fantastic company to do business with from beginning to end!! The staff are very professional and extremely friendly and helpful. Dillon was exceptional as was Paul our driver! We had a fabulous time and I will be recommending them to everyone I know and everyone on my planes!! Don’t hesitate and book them now!!!
We loved using Kaptyn. Their customer service was stellar. We had one small issue and their recovery was excellent. I would 100% use them again next time our group is in Vegas. Thank you again for all your help and your cars were spotless!
This was my first experience with Kaptyn.
My driver, David, was prompt and courteous. David was attentive and informative. The vehicle was clean as per the advertisement. Making the reservation was user-friendly also. I will use this service again whenever I return.
Thank you Kaptyn!
I have used this service for the last 4 or 5 years. I’ve always had a great experience with the chauffeurs. Customer service is top notch, anytime I’ve called, all my questions have been answered. The online portal to make reservations doesn’t allow for booking a round trip and it’s not the easiest to navigate. Calling to make a reservation is better. I’ll book again for my next trip to Vegas.
I’m so glad I found Kaptyn for my recent work trip to Vegas. Great service, excellent value for the $$, comfortable eco-friendly Tesla rides, and very professional drivers! And the ability to be picked up in baggage claim and in front of my hotel and then make multiple stops saved me potentially hours of waiting for rides as I went from airport to hotel to FedEx to corporate client locations. Would definitely use Kaptyn again.
An excellent experience. Our driver was great. I forgot her name but she's from Colombia. She was the nicest. The crew and myself all liked her. Will definitely use your services again when we come back.
David our driver was stellar , he took great care of my clients and reminded me why I used this company in the past. I lost the number but thanks to the algorithm they showed back up. They’re saved in my phone now. One of the people I arranged the ride for had never been to Las Vegas and a day in they were having fun but said the ride from the airport was still the highlight. Not just a service a professional experience.
My first time in Vegas started off fantastic with a Kaptyn Airport Pickup. Everything from meeting me in the baggage terminal to the sleek Telsa vehicle. My driver was professional, the car was clean and there were no issues from start to finish. I will be using Kaptyn for every future trip!
We used Kaptyn for early AM flights. Drivers are well rested, professionally dressed and always 10 minutes early.
Niles was awesome.
Tesla makes a wonderful high tech vehicle. Our ride to the airport was relaxing.
Ay ay Kaptyn! Truly a luxury car service! We had a driver pick us up from the airport, he was waiting when landed and very patient while we waited at bag claim. We told him it was our first time in a Tesla and he took the time to show us around the car. Offered to make stops, if we needed to pickup toiletries, groceries, etc. The car was clean, and I cannot say enough good things about the drivers professionalism. I felt safe, and extremely comfortable knowing that Kaptyn was taking care everything. Will definitely be a repeat customer next time I’m in Vegas!
The morning of my wedding another transportation company in Vegas cancelled on me just a few hours before we were due. I rang around and eventually came across Kaptyn who seemingly moved mountains to get me accommodated and I can’t thank them enough, Tony the driver was polite and awesome to chat too and the car was immaculate. Without Kaptyn I would’ve hated to imagine how my wedding would’ve gone. Thank you again Kaptyn, you were a lifesaver.
Las Vegas...Andrew was Fantastic! He transported us from the Airport to our hotel and was very professional! Loved the energy he gave! Conversation and the interaction was a 10! Great Great Customer Service! Thanks Kaptyn! P.S....I will definitely use this service again!
We always have an A+ experience with Kaptyn. The drivers are punctual, professional, and all have been excellent drivers. The cars are mainly Teslas and are comfortable and clean. We save so much hassle and trouble to and from the Vegas airport by using them every time. Highly recommended.
Our first time using Kaptyn and we were thrilled. Our driver Brendon was early, kind personable and very professional…. A real joy! We liked him so much we will be requesting him for our rides to and from the airport from now on!
We received notification of location and pick up time the day before, followed by a personal message from our driver Tony once we landed. Tony was very personable, and knew his way around Vegas along with it's history. Very professional. Family enjoyed the experience. Will use service again when in Vegas.
Kaptyn takes mobility to another level. Incredible experience from beginning to end. Whether for business or pleasure, I will continue to use Kaptyn in Las Vegas or any market where available.
Great customer service on the phones. Eugene our chauffeur was great. On time, courteous, friendly, helpful. Was our first time in a limo, with kids. We had a blast. Eugene also perfectly timed the mirage volcano and Bellagio fountains. Thank you!
What a fabulous evening Don and I had cruising the city of Las Vegas with Joey, the perfect host and driver! The stretch limo was a class act and so immaculate! The stops Joey chose were perfect for photos with the New York New York hotel the best! We will be back in April 2023 to celebrate Carla's 65th birthday...Joey with Kaptyn will be our driver once again!!!
Kaptyn was amazing. Kaptyn keeps you apprised of your reservation and allows you to contact the drivers directly. The drivers are professional yet fun and really set the mood for your Vegas experience. If you use Kaptyn, you can be assured that you will be picked up on time, your driver will be courteous and your ride will be impeccable. Highly recommend.
We had 4 rides with Kaptyn on our last trip in Las Vegas. They were very nice, always on time, cars were fancy and clean. 10/10 would use them again. Shout out to John who was our driver twice! Thank you!
We used Kaptyn for our private ride to the Las Vegas airport from the Circa Hotel & Casino. Our chauffeur was Trent, he was a very courteous & safe driver. The ride in the Tesla was absolutely smooth & luxurious. Call the Kaptyn when you need a luxurious ride to your destination!
We had an early morning flight and our driver was Brendon Grey!! He was very professional and had great energy. Will definitely be using this service in the future. Safe, reliable, and professional! 5 star stellar service
We regularly use Kaptyn to take us to shows on the strip. It is always a pleasure to sit in the electric cars. The drivers are always friendly, professional, and interesting. They regularly tell us about how the owner treats his employees well and that goes a long way In our confidence with choosing them.
I’ve always used kaptyn when it was presidential! I love the services just hate the new fees associated with the company. Last trip was probably my last, and I only continued to use them because I loved my driver so much! Wish it didn’t cause me $250 from the airport to the hotels but it is what it is. (:
Kaptyn provided an outstanding experience for my guests. With time and execution in transit operations so important, it is great to know Kaptyn is the only choice to deliver a safe and comfortable experience. I would highly recommend Kaptyn for all future transit needs as they are just simply amazing and extremely professional.
"former Presidential" / KAPTYN LIMO
Excellent Service!
We got the Kaptyn Tesla with the wing doors, so great looking!
Our driver, Neil was outstanding, as he was dressed in a suit, totally professional, let us take photos and got us to Allegient Stadium in style.
On the ride home, we had a different driver, just as great, Daniel, also awesome, first class treatment!
Everyone from the super nice lady on the phone who made the arrangements to the drivers and the vehicle, were terrific.
We are extremely pleased ! ***** Richard Valdez & Denise
==============================
It was a really nice experience! Other than the speakers that did not work about halfway through the ride and we had to listen to the same song as well as the back tail lights were out? We did have a group of eight-year-olds so that is a little concerning! Otherwise the girls had a blast and they didn’t even know!
Presidential Limo is the BEST! Great service every time and the drivers are top notch. Would recommend them to anyone looking to book a limo, even if just for airport transfers. So much better than a cab.
Driver arrived a bit ahead of schedule so was ready when we were. He was very kind and professional! Car was very nice with a fun sound system - had one small rip in the seat but assume that will be fixed when it can get in.
Definitely will use this company every time in Vegas.
I contacted Kaptyn when our reservation from a competitor, in Las Vegas was unfulfilled. It was the best “discovery” a pleasant& courteous driver, an amazingly clean SUV, and an affordable alternative to taxis or shared cars. I will use them again!
Professional, clean, on time. We used Kaptyn for rides to and from the airport. We were delayed 3 hours getting to Vegas and they were responsive to my email about the delay and knew my ETA before I even did! Driver was waiting for us when we got to the airport. Will absolutely use them again! Many thanks to Martin & Richard!
My husband and I eloped at A Little White Wedding Chapel and rented a limo through Kaptyn. Sean was our first driver and he was very professional and sweet. He escorted us in and out of the limo, especially me (bride), making sure my gown cleared the door. He was very patient and helpful, as we couldn’t figure out how to connect our phones to the Bluetooth. After the ceremony, we headed to the famous Vegas sign to meet our photographer. On the way, we had some vehicle problem and had to switch limos. The second limo arrived within 15mins! There was even a road closure, so we were shocked with how fast the second Limo arrived. Joel was our second driver and he was a blast! Joel definitely made up for the vehicle mishap! He took us everywhere and anywhere! He even took us to the new Vegas sign, where got some really great photos! If we ever find ourselves in Vegas again, we both agreed that we are personally requesting Joel as a driver!
Would highly recommend Kaptyn car service. Our driver in Las Vegas was Ian. He texted us directly after we landed and was waiting for us when we arrived. It was very nice to walk past the long taxi line to a clean Tesla. Ian was very professional.
I have been using Kaptyn for over a year now for various different trips to and from my home and the airport. Iyana is the best and always gets my vehicle to me on time and in style. Drivers are always very professional and helpful. No complaints!
The limo was sharp looking, clean and comfortable, the only way to travel back and forth in Vegas. Just be aware the driver's tip is already included in the fee, I gave the drivers an extra 20% not knowing this. If I did, I would have given them an extra 10%.
we had a great experience in the limo, but a few expectations fell short. we were told our limo driver would be waiting outside the resort/by the limo with a sign (we requested a specific sign to surprise the bride), but instead he waited in the car and texted me. i didn’t have my phone in my hand and had to knock on the window which felt awkward. the glasses of champagne in the limo were instead red solo cups, which felt informal and reminiscent of a frat party. the vehicle we booked was “down,” so we had to pick a different vehicle which wasn’t a huge deal, just something to note. the drive was pleasant and we enjoyed the temperature and music selection. the driver was on time which was crucial so we were very happy about that. overall great, but fell short with what we were promised.
We used Kaptyn for airport service in Las Vegas, and couldn't be more pleased. Yes, it's more expensive than a cab or uber, but for me it was well worth the cost. No taxi line and no waiting on Uber to show. Driver met us at luggage claim and helped get the bags to the car.
The booking agent was helpful and professional and I both sides of the ride were hassle free. The cars were extremely well maintained and both drivers were courteous and early for pickup.
I highly recommend Kaptyn.
I used Kaptyn for a round trip reservation to/from the airport, and could not have enjoyed it more. Both time the driver was there plenty early, very professional, and the cars were spotless. I think I've used Kaptyn 4-5 times now in Vegas, and will continue to do so on future visits.
I use Kaptyn every time I visit Vegas for transport from/to LAS airport. Drivers are always professional, polite, and on-time. Their cars are immaculate and I especially enjoy the Tesla models. I've recommended Kaptyn to my friends and they are equally impressed. I previously used Presidential Limo but Kaptyn is superior.
We used Kaptyn for our wedding and we were very happy with our experience! The driver, Emanuel, was so friendly and courteous and we made it to all of our destinations right on time! Booking was very easy and the price was great!
So very worth it. A great service, great driver, thank you Lyndon for helping to make my trip to Las Vegas so great. He made some great recommendations for places to visit, restaurants to try and more. I highly recommend Kaptyn.
I am providing this review as an executive assistant who scheduled multiple transfers during a conference for multiple executives. I found Kaptyn on Google and picked this company over others due to their positive reviews. Kaptyn's scheduling process was easy! They are very detailed and make sure to repeat to confirm everything is accurate. You receive an email with the details. I had a few changes I needed to make day of and thankfully they were able to accommodate the changes. Everyone I talked to was very personable and professional. My company is all about sustainability and that word is in Kaptyn's mission statement. Highly recommended!
Brittany Hacker was absolutely fantastic. Professional, experienced, and patient. Extremely understanding and made my booking arrangements very easy and enjoyable. I have booked Presidential before and will booked again.
I am very impressed and satisfied with the service. My flight from Chicago arrived ahead of schedule and the driver was just in time to get my luggage. Excellent communication, excellent service, I will definitely use this company next time.
I have booked our transportation while we visited Las Vegas for many years with Presidential and now Kaptyn. They have always been at the appointed place at the appointed time. The limos are spotless. The staff has always been courteous and helpful.
Used Kaptyn twice, once for a limo pick up from Mccarren to New York New York and once for a sedan pick up to the airport. Kaptyn offers a efficient and professional service for a reasonable price.
Was kept in communication in terms of driver/Car details and pick up time. Drivers arrived promptly, always on time. Drivers displayed excellent customer service skills. Packing suitcases into cars and helping to carry groceries. Kaptyn drivers will go out of their way to make your trip a memorable experince
We used Kaptyn for our recent trip to Vegas and they were amazing to deal with and our drivers were excellent! I highly recommend them, and we will definitely be using them in the future! Thanks for your excellent service!!! A++++
Kaptyn is a great company to work with. The online scheduling was simple and streamlined; cost was comparable; follow up and reminders was perfect. I also had to change a few itineraries, and this was done with ease. I highly recommend Kaptyn.
Requested travel from the airport to Luxor for family and was thoroughly impressed! The flight was delayed over an hour but the driver kept an eye on the status to meet up at the new time. They texted details upon on the flight landing to make for a stress-free arrival. Service was friendly and a great experience. Highly recommended!
Excellent service. Timothy our driver was waiting for us at baggage claim. Very personable and informative about what was going on in town.
We always use them very professional and never any issues.
On time and constantly communicating. We had the pink stretch and it was amazing. Also got 2 25 person shuttles. Everything was superb. Our wedding went off without a hitch. Highly recommend!
Just wanted to say I come into Vegas about 6 times a year. Brian is one of their VIP drivers and he’s always at the airport on time and ready to roll the moment we fly in. I don’t even waste my time with Uber or cab service anytime I need a ride. Celebrity or not, they treat you like a million bucks and the service is amazing.
We have used their service several times and find the experience to be excellent. Friendly drivers and office staff. Everyone is courteous, helpful and personable. They are always on time if not early.
Their drivers are punctual and friendly—qualities that are essential especially after a long trip. The cars they send are top shelf. Will always use KAPTYN. Very accommodating.
We used Kaptyn for airport transportation to and from our hotel. The service was impectable, the drivers personal and professional, and the reservation process easy. Las Vegas is not a destination where you want to economize. Taking a Kaptyn limo was well worth the cost.
Best part of our trip. 1.5 hours in pinky. My family was thrilled and it started what was a great birthday night. Great car, great driver. We will do this again!
Their customer service is excellent and they are always so responsive and accommodating! We have used the service four or five times and are the only car service we will use when we travel! If I could give them 10 stars, I would!!
We use Kaptyn every time we go to Las Vegas and we always have the best drivers. Everyone is exceptionally friendly. We will always use these folks for our airport transportation needs!
I am so grateful to have found this company for our trip. The drivers on both days were kind, helpful & patient. It truly made our arrival and departure stress free.
KAPTYN provided awesomely safe, and professional transportation on our round trip destination to dine with our friends, while in Las Vegas. The cost was more than affordable. The driver was very hospitable and knowledgeable about the geographical areas of town. We will definitely use KAPTYN in the future! 😃 …
Our service was to/from Allegiant Stadium for a concert. The cars and drivers were fantastic and the pricing was very reasonable. Our only issue was with drop off and pickup points. When we booked the service no one told us that we weren't actually being dropped off at the stadium. The dropoff was at the same place stadium employee bus drops off and then you have to walk to the stadium... expectation when I get a car service is I at least get closer to the stadium. We were told we would be picked up in lot N which is where ride share picks up (a lot closer than our dropoff), but I got a call from the driver stating she was at the same place we were dropped off. I told her we were in lot N which is where we were told we would be picked up and we weren't walking all the way back around the stadium. She was great and found us, but I am disappointed the Kaptyn doesn't ensure their drivers know where they need to go. It's worth pointing out that the original dropoff point is across the street from the stadium, down a dark alley on a back street. Since there is no security in this area it's not a safe option for pickups late at night. Kaptyn should definitely inform their customers of all of this and ensure drivers know where they should be to pickup customers (also worth noting if you're going to the stadium that Kaptyn does not have the necessary permit to drop you at the stadium). I would use the service again, but now I know what I am getting.
The limo service was very easy to book, affordable and easy to work with. The only issue we had was that they downgraded our vehicle last minute and though they said it would fit 8 people it was very snug.
Drivers are great. Overpriced for round-trip service to a strip location. I booked both legs for 10 people. The second limo had buckets seats that were only suitable for 8. Very disappointed.
I highly recommended Tony!…went above and beyond to get us to right terminals since we were on different ones. was early to pick us up. great communication. I had called kaptyn day before to modify time and rep did so without any hesitation.. great service
One of the most delightful experiences I have ever had with this type of transaction. Brittany was knowledgeable, professional, and helpful. She obviously cared and enjoyed what she was doing, which I find to be a rarity these days.
Been using Limo service through Kaptyn/Presidential Limo Las Vegas for 20 plus years for ride from the airport to hotel and back. Even used their service to Laughlin and back to LAS.
Great drivers! Great communication! Both key qualities!
Keep up the great work!
Brittany was so helpful; Answered all of my many questions promptly, and ensured booking my trip was easy. Thank you so much for all your help! I will definitely be recommending Kaptyn to others.
Iyana was the most helpful person I've spoken to in all my years I've been to Las Vegas. Of course the boys from the wedding party waited to the last minute to book the limo and she did everything in her power to find one for us and did!! We need more people like her in customer service she was absolutely phenomenal!! Thank you so much IYANA for for making this wedding party a success you are totally awesome!!!
!Today! I had the most delightful booking with Kaptyn (Brittany Hacker) than I have had today. Her experience and knowledge of what I needed and what she could provide were outstanding. This was my 5th booking with Kaptyn this year (2nd with Brittany Hacker ), today 11/14/2022. I enjoyed so much working with Brittany Hacker and allowing her to take care of my travel needs. I would recommend this company (Kaptyn) and Brittany Hacker if, you are in need of transportation in Las Vegas. Why not give her a call right now.
We used this service for Transprotation from the airport in Las Vegas to our hotel and then from the hotel back to the airport.
both of our drivers, Raul and Eugene, were courteous, on time and get to work with. We would definitely recommend.
My driver Travis was super nice, he carried our bags and asked us our music preferences. Perfect way of getting a ride back to my house from the airport without having to leave my car in parking!
Forget the stress and hassle of getting a Lyft/Uber in Las Vegas from and to the airport! I exclusively use Kaptyn for my airport pick up and drop offs in Vegas and it has been a life saver with their personalized pick up at airport baggage claim and the hotel, professional and friendly drivers who are in constant contact, and their reasonable pricing for a 2-4 person ride! Prices maybe expensive just like Lyft/Uber during prime time but No need to wait on an app for a driver, schedule ahead and forget about the stress of waiting for a driver and honestly pay for quality service!
Driver was very professional, car was clean and comfortable. Company was great to work with and everything was upfront. Would absolutely recommend and will use again.
I've used Kaptyn multiple times for both their Teslas and limos. The drivers have always been prompt and their service has been great. Highly recommend.
Great experience. Joey was on time and took us to some good spots as well as the ones we requested. The limo looked good too so no complaints. Thanks!
Seriously obsessed! The driver was extremely professional and friendly. Overall a great experience, could not ask for better!
My family used Kaptyn services three times during our recent stay in Las Vegas. All three times the drivers were professional and courteous. I could not have asked for more!
Our experience could not have been easier and smoother. Our driver Rose was fantastic! i use your service whenever I travel to Las Vegas for business or a vacation.
I was very impressed at their fleet of Tesla's, their drivers were on time as requested, very friendly, overall excellent. I will definitely use Kaptyn again and recommend them.
I have used Kaptyn services on several trips to Las Vegas, and the service has been exceptional. The drivers are professional and Kaptyn service is timely. I will continue to use Kaptyn for future trips to Las Vegas
My youngest daughter and I had been in Vegas for 3 days trying to rent a limo to Red Rock Canyon where my husband and I were married in 2011. He passed away 3 years ago just after his 51st birthday and I wanted to go back to Red Rock. I kept hitting roadblocks until I finally connected with Iyana at Kaplan who moved heaven and earth to help us on our quest. We are so thankful that she understood the importance of what we wanted to do. Thank you Iyana and Kaptyn!
Being driven by Kaptyn was like being with family. He took extra special care to be sure our needs were met. Request him if possible you won’t be disappointed.
Kaptyn has the best service.
Every detail is met to customer safety and comfort in transportation. I highly recommend Kaptyn for all your travel needs.
Iyana Tolbert was the most delightful and sincere employee I have spoken with to make my pick up arrangements for my next trip to Las Vegas . she was empathetic to my experience in sept. Thank you for hiring her and know that she is an asset to the Kaptyn Team.
Sincerely
PAMELA THOMSEN
Kaptyn has been a great service. The driver is always on-time. I prefer a consistent and well-known company than a random individual picking me up.
The Driver (Curtis) was one of the best drivers I’ve ever had in 30 years of coming to LAS Vegas
On time at the gate and perfect service from start to finish
The car was immaculate and great !!!
I will use Kaptyn whenever possible !!!
The pink limo Escalade did not disappoint for my daughter 21st birthday! Great experience , the driver was great and took us where we wanted to go!
The perfect car service. They arrived early on both trips, clearly communicated expectations, and were super nice and professional. The cars were immaculate. This will be our go-to service in the future.
Great experience with Kaptyn. Our drive Udo was brilliant in helping us achieve the wedding we hoped for and even gave us advice on how to get the best photos at the vegas sign.
Amal, thank you for great, professional service and assistance. You make business easy for the customer. Shout out here for Presidential Limo LV as the choice selection for riding in class.
Worth every penny our driver was waiting for us at baggage claim even with our flight being a hour late. Can't wait to come back to Vegas and will be using Kaptyn again.
I used Kaptyn for my trip from the airport and back to the airport. They were amazing! We felt very very very special. They stayed in contact the entire time and treated us like royalty.
Kaptyn is the way to travel in at Las Vegas we were so happy with our experience and our drivers Sheri, Vasil, Robert, Daniel, Vernon, Andres, and Raul, great drivers and every driver knew where to take us and to drop us off at I highly recommend Kaptyn and will book them again Thank You Kaptyn for taking such good care of us
Our driver Eugene W. Went above and beyond,. We wanted more champagne and he went out of his way to find a liquor store. We had a great time and I highly recommend Kaptyn.
On time service, new & clean cars! I highly recommend. We used Kaptyn for our roundtrip transportation to the airport. Best way to arrive to your hotel in a new Cadillac Escalade.
Driver did a great job communicating with us be fore pick up. He arrived early. . Very professional and attentive
Love the professional service and the drivers make the experience too notch. Very reasonable and reliable pricing compared to other ride sharing services.
Great service during our week in Las Vegas. Highly, recommend!
Great customer service. I had 3 reservations scheduled. I had flight delays, and other delays that I needed to update them on. Every time I called they answered right away, and were super friendly. My car was there on time all 3 times, and easy to locate. I would always receive a text from the driver, and if I had trouble locating them they were easy to call. The drivers were also very friendly. I would use them again for sure.
Used Kaptyn twice in the past two days and received excellent service from two different drivers. The first night I actually got great information from one of the drivers while I was looking for the shuttle. He was so nice and helpful I asked him to give my family and I a ride to the hotel instead. It was much better than sitting on the shuttle for an hour at midnight.
The drivers were awesome and making my second reservation was simple and I received immediate confirmation.
I'll be using them again when I come back in the future.
Kaptyn went above and beyond to provide excellent service. Wendy our driver was in contact with us every step of the way and was waiting for us at our arrival. She was able to take us to a store to pick up a few necessary items and she wouldn’t even let us push the cart. She made us feel so special. We were lucky enough to have her for our return trip and that was a treat to see her again.
We will only use Kaptyn and request Wendy for all of our trips in Vegas.
Thank you!
Good Morning,
Hope all is well.
I would like to share what an amazing experience we had with your Professional Driver Mr. Torrence. As I sat up front and observed his driving behaviors, I was extremely happy to see how he operates the Mercedes Benz limo with a high level of Safety, Security, and Care.
We had a slight issue leaving the terminal because a vehicle was in his path of travel. Mr. Torrence, proceeded to GOAL (Get Out And Look), to get a better scope on the issue. His speed, lane control, pedestrian awareness, mirrors checks, and scanning ahead were spot on :).
As a Transportation Safety and Training Manager, I would like to end this email by recognizing Mr. Torrence for his outstanding job in getting the Reston Limousine Team safely to our destination.
Thank you,
Rush Kamdar
After getting quotes from Asterride, Luxury Limousines, Earth Limos and Elite -- Kaptyn had the best price and easiest booking for our two point to point rides. Our two drivers texted when they were on their way to our pick up and upon arrival -- making meeting up (even on the strip at 10pm) very easy. The cars were both very clean and drivers (Sherri and Paul) very personable, polite and knowledgeable. I was a little worried after reading some reviews, especially given I was travelling with my family (ages 4-70), but they delivered 100% of what we needed at a great price!! I would definitely use them again.
I Love driving for Kaptyn! I believe in showing the "Best Customer Service and Care". I drive to give my customer's impeccable service with class.
I used Kaptyn for multiple car services for clients of mine, all were from Las Vegas Airport to hotels. All round they had a great experience on service, vehicles and drivers. The big issue I have and keep seeing in the reviews are unexpected charges.
All car services/transfers with any other company do not charge additional due to 'time' if booked as a point to point (pick up from airport to hotel). I was charged almost double as the transfer went into a 2nd hour! If this transfer was booked on a hourly basis I would fully understand, however this transfer was not. I spoke with the customer service who told me the transfer was booked wrong, which is was not.
When I spoke with a 'Manager' he advised me I was stupid as all Vegas car services are on a 'hourly basis' and laughed at me on the phone! He advised I would be receiving a call from his manager in the near future and still nothing. After looking at further reviews and seeing this is a common issue, I will not be using Kaptyn services and advising my company to refrain from going near them.
I've used this car service multiple times, usually with no issues. You get an hour apparently from when your plane lands until you are dropped off... Our plane was delayed with getting to the gate, and then our bags were delayed. Our driver failed to tell us this and we were more than Double charged since we went over the 1 hour that was provided to us (she took the 60% tip I gave her with no issue though). I emailed customer service but was told the above, that I get 1 hour from when the plane lands. I do appreciate the customer service rep though, they saved myself (& my business colleagues) so much money by confirming my choice of not going with this car service for each of my trips to Vegas. Thank you Kaptyn! Uber Premier sounds like a better option for us
**1 to 4 star update: Kaptyn refunded me the overages and just charged me for the hour that was spent getting into the car and taking me to the hotel **
Amazing experience! Very prompt, excellent communication that was consistent with all drivers! Very kind and well rounded drivers that made the trip fun and informative while getting to each destination. On our way in jimmy was the sweetest, stopped at the store for us to stock up before heading to our resort! Would travel with them anytime! 5 star experience! And…their brand new beautiful cars make it even better!
I would just like to give a shout to our driver chauffeur Sheri Aldrich. She went above and beyond when she picked us up at The Four Queens on August 25th. I was traveling with my elderly parents. My dad is a little slower at getting around. Sheri was so patient, kind and respectful to both of them!! She visited with both of them the entire way to the airport. Sheri is definitely an asset to your company. In a time when so many people seem angry, thank you for having this kind soul as part of your team!!
Andrea
Wendy was great 👍🏾 !! She arrived 40 minutes early to pick me up!! Very professional!!! Very friendly!! Outstanding service ! clean vehicles!! If I could I would give this company 10 stars!! They accidentally overcharged me in the beginning but they informed me and corrected the situation with no hesitation!!! The service was great!!! They treated me like a King!! Great feeling!! Wendy was the best driver ! Great personality she was very professional! Very efficient!! Off the back you can tell love what she do by service she provided!! You was not going to let you down!! Her kindness towards me during the was excellent and off the charts !! You will not be disappointed!! I will be back in August best believe I will use the company and service again!!
Our first time here in Vegas! Eva was theee BEST driver ever! The check in process was a breeze. Eva told us all about VEGAS! She had great energy and made our first experience here one to remember! Thanks Eva and Kaptyn.
While my airport to hotel transfer was fine, return was absolutely a disaster. Despite calling the day before (where the agent had to call me back 3 times to fill in questions she hadn't asked such as where was I being picked up!), there was no vehicle at the scheduled time.
Here is what I was told each time I called: First call, 5 minutes after scheduled time: "Are you sure you have a reservation? Then, the driver is on the way, not sure when he will arrive." Second call, 20 minutes later: "Oh, we don't pick up at that hotel."
I was working with the hotel to get a Lyft/cab when the front desk noted the Kaptyn van driving past outside (it's now almost 40 minutes past the time I scheduled). They ran and caught the driver outside who apologized profusely and said they have agents who don't know the company policies. They actually don't routinely pick up at my hotel, only the big casinos. He also said that my reservation had been made for the day before (which was one of the errors the first agent had tried to correct) and had been cancelled, which it wasn't.
The only reason I made it to the airport in time was that the driver had no other pickups and it was a Saturday night (not a busy night at the airport).
I don't usually write negative reviews but I think this was extraordinary. Rather than sell a round-trip transfer, it would have been fine to sell one way and let the customer know they would need to take a ride-share or cab back.
Picked up at the main hotel entrance, which is a plus, and even synced with the bell desk to give their information so he was ready once I called for my bags. Great service, car was new and well maintained. Highly recommended
We had to attend a wedding at the Las Vegas Paiute Resort, way north of town. We live in the Silverado Ranch Area, south of the airport. We made the arrangements for travel to and from the wedding venue. About $61.80 each way. Worth it because there was an open bar at the reception, so we didn't have to worry about alcohol consumption.
Going there, we had Loretta as our driver. She was prompt, polite and a safe driver. Coming home, we had Helen as our driver. Same qualities. Excellent service.
We hadn't used anything but Uber in the past, but the prices were comparable for our trip. I think we might have a new source for transportation.
Kaptyn uses Tesla EVs.
Mr Woods thank you so much for your patience. You completely made me change the way i felt about Las Vegas. Thank you for making us feel as if we have known you for ages. I will come back to Vegas on a special vacation and Mr Wood you will take me round and round in that Tesla again. Your professionalism is beyond this world. Keep it up . 😘😘😘
Use this car service in the past they were great the last time and then I got a good receptionist Brittany she set me up no problems no hassles no anything in and out she's fast friendly she has empathy she's just a great person to have in your business thank you Frank Vargas
Always use these guys for the airport rides. Very reliable and professional. Would recommend to anyone. Great establishment and worth it. You are going to pay just as much for an Uber/Lyft and who knows what you would get there?
I used Kaptyn to book a limo for my wedding and the experience was top notch! Our driver Gerritt was fantastic and they even gave us a free bottle of champagne.
Recently used Kaptyn for a pick up from airport and drop off at hotel. Our driver was on time, very polite, friendly and more than helpful. Altogether a great experience.
Everything was awesome, as usual. Driver was friendly, funny, and entertaining. Kept us laughing and took the scenic route to our hotel. Will definitely book again
Thanks for a terrific ride to and from the airport. Both drivers were so good- it was like having a friend do the driving. Perfect way to start a vacation!!
I had the awesome experience of riding in one of their Tesla’s. The car was very sleek and the service was impeccable! I highly recommend Kaptyn for their service with style!
Easy to book and always early. Great communication and very nice drivers. Cars are clean and they have a great selection. Will use again!
Robert was our driver and did and excellent job. Showed us around Vegas & took us to the spots we needed to before our hotel. Would definitely recommend. Opened all doors, carried our bags & took photos for us.
Paul Kimzey was an amazing driver. We had such a great time!! Highly recommend Kaptyn. Request Paul as your driver.
Best experiences today from Vegas Airport. Eva was wonderful she knew where we needed to go before we got to hotel 😊😊😊. Great spirit, happy an Perfesonial.. …
I have used Kaptyn to transport family and friends to the airport. They always arrived a few minutes early, were courteous and by all, and reported as good drivers. I will always use Kaptyn.
We use Kaptyn frequently. The drivers are always professional and drive safely. I appreciate their updates on location and arriving promptly.
We had some.major hiccups with our driver and the quality of the Cadillac Escalade Limo we had reserved but the Customer Service from Kimberly Hughes, was quite awesome.
Very pleasant,Pamela was very professional and a great host. Made us feel at ease for our first trip to Vegas.
This is the 2nd yr we use your services. The cars are amazing! The drivers have been great! We will continue to use your services for our future trips! Thank you!
Iyana is a gem! She was patient, informative and helpful every step of the way through my booking process! Great customer service!
I always have great service and chauffeurs when using Kaptyn. Thanks to John, my chauffeur for taking great care of me and his great personality.
Used to/from airport to Bellagio. Different drivers but both very good. Will see them again for sure! Highly recommend.
Cameron was an OUTSTANDING driver and it was a true pleasure to use Kaptyn. Cameron went out of her way to assist us when needed. 5 Star driver and company
Great service. The Tesla's are nice and clean. Did a round trip to the Airport. Have used Kaptyn multiple times. Their drivers were great, friendly and on time.
I have been very impressed with Kaptyn services all the drivers have been really nice and professional. I will continue to use Kaptyn, oh and your prices are the best by far.
My driver name was Samual, he was awesome he was at the pick up site 20 minutes before time very pleasant very professional I would Recommend using this car service to everyone if Samual is the driver.
They were absolutely amazing! The services and staff went above and beyond to ensure everything was what I asked for! Will definitely use them again!
Great car service! It’s nice to have a ride available to and from airports that’s prearraigned. All the drivers have been great so far.
Both drivers were excellent. Great service and I will use your company every time I’m in Vegas. Thank you
We will always use this service! Makes our trip pleasant and hassle free! Cindy and Ike are fabulous!! Thank you for always EXCELLENT customer service!!
Pamela was awesome, she was very nice and helpful and was able to get me to my hotel and my show on time since my plane was extremely late. I would strongly recommend her.
Very personable driver excellent vehicle very clean, water if we wanted it. Put us right up front at. the airport with tips on checkin.
Your company and drivers are ALWAYS the best and the very best pricing too. So nice to have a professionally scheduled driver to pick me up.
We use Kaptyn almost exclusively now - they are professional, friendly, and so convenient - especially in a chaotic town that struggles with transportation options for those that live anywhere outside of the Strip!
Booked my parents a last minute ride while they were at the airport in Detroit. Everything went smooth and the car was ready when they landed in Las Vegas just a few hours later.
First- Driver Mark was very nice and on time. 9/18 & 9/22/22.
Second- Customer service on the phone was spectacular. Thank You
Everything went according to plan. Website is easy to use, driver reached out to us the day of to ensure that everything was still the same and driver was on time. Great experience
It was a great experience scheduling my limo! Can’t wait to go to the airport in style…Iyanna was very helpful and sweet.
Top notch service. Punctual, professional, and friendly drivers. I used this service for my wedding and couldn't be happier with the results.
As always Joey Blanda was very awesome. No issues with either driver. Thank you for the great service.
David was an awesome driver. He was early. His car was clean and it was an comfortable ride.
Excellent service! Communication was on point and they arrived on time and with a beautiful, immaculate ride. Will be using again in the future!
Kaptyn provides amazing service. Their drivers are super professional, punctual and friendly. I highly recommend their service.
Driver was on time ( actually early) polite, helpful with luggage would give 10 stars if it were possible.
Norman was amazing. Our car was amazing. I would absolutely use you again anytime I'm in vegas
These guys are great. On time, great communicators, super helpful. You are missing out if you are not using Kaptyn!
Excellent service! Very polite, professional drivers. Will definately recommend and use this service again!
First impressions after our pick up today at the airport by Tiffany our driver is GREAT. Very happy with the service. Switching to a new provider is often a bit nerving. But I’m very happy to say all the details were carried out to a tee! Looking forward to many years of service from Kaptyn and hopefully Tiffany. Thank you. Thank you!
Iyana was superb, she helped with booking a reservation for my sister and she went above and beyond & will definitely use this service for life and recommend to family and friends they are friendly & professional !
Used the car service to take and pick us up from the airport. The drivers were super nice and cars were clean and a very pleasant drive
I too was Leary due to the Negative reviews but used them this past May and August and was pleasantly surprised and just rebooked again for an upcoming trip. Trip in may they sent the wrong class car but quickly corrected it. August everything was perfect. Look forward to using them on this next trip and all future trips. I am suspect to think some of the negative reviews are from competing Limo companies as I have found Kaptyn, to be reliable, dependable and professional.
**Updated review, from one star to three.**
I was contacted by the owner of Kaptyn. He explained the circumstances surrounding the unfortunate events that transpired on our wedding day. Sounds like it was a series of unavoidable problems with company assets. To summarize, “a worst case scenario for a transportation/customer service business.” After a pleasant email exchange, he made things right and also requested that we give them a chance to redeem themselves in the future. While I didn’t appreciate the lack of communication as things unfolded on our wedding day, the fact that the owner reached out and offered to make things right shows integrity and humility. We will give Kaptyn another shot during our next Vegas trip.
-Original Review-
Booked a limo and a party bus for our wedding 3 weeks ago. Our limo was a no show because it was used to cover for another limo that broke down earlier that morning… ON OUR WEDDING DAY WITH 24 PEOPLE WAITING FOR A RIDE!!! I’ve had this reservation for over 6 months, paid in full. They told us our limo would be an hour late, to which replied “The F it will!” We had a ceremony and a schedule to keep!
Our party bus driver was excellent, professional, and beyond apologetic. What baffles me is their drivers don’t even know when they’re going to the same place. Our party bus driver had no clue there was a second limo supposed to be accompanying him for our party.
Our driver that showed up was the one bright spot in the entire experience. He was tipped very heavily for saving the day! As for Kaptyn/Presidential Limo, your company needs to unscrew themselves. You nearly ruined the most important day of our lives and we didn’t even get so much as an apology, a discount, nothing.
Outstanding service our plane was 20 min late landing. Walter text and said no problem he was waiting by baggage claim and he was. He is super friendly and knowledgeable about the city. He took us to the Hotel and gave us plenty of places to check out. And our return we had Sarah pick us up 20 min early. She was funny we exchanged stories to the airport. Both cars were clean and nice. Drivers looked sharp. And the prices were right in line. Will definitely use these guys again.
Got the big pink limo for my daughters graduation. It was amazing and our driver made my little girl feel so important. Vehicle was super clean and we had a great time will be riding with Kaptyn again.
Awesome experience! I booked the reservation day of and they had a Tesla airport pickup available. They were very helpful on the phone and our driver Victoria was there on time and friendly. Our driver Victoria was awesome! She took us to the liquor store before dropping us off at our hotel. Overall a great experience and I would definitely use this company again.
Perfect service!!! Wonderful driver-super clean car and much cheaper for two than “traditional” ride services
I have recently started using Kaptyn in the past few months and have been pleasantly surprised and finding myself wanting for a Kaptyn service in every city I work. Drivers have always arrived early, are super cool and competitively priced. Can’t beat that! Teslas are their vehicle offering for getting where you need to go, so you arrive and get picked up in style. I’ve had 6 rides to date, ranging from scheduling family pickups from the airport late at night, super early departures and dropping my daughter off at school on the way and getting picked up from the airport myself. All stemless and punctual. Keep it up!
Wonderful experience! I was hesitant to book due to some of the reviews but decided to go for it and I am so glad I did. The car was amazing, on time, I loved receiving a confirmation text the morning of and a text from the driver just prior to pick up. Our driver (Petre) was top notch! He was professional and so incredibly kind. Will definitely use them again in the future.
Kaptyn- Thank you for the reply below. I wanted to add that one of the main reasons I decided to go for it, was that you responded to all your google review with detail and kindness regardless of the review. Keep up the A+ customer service and hope to see you soon!
The professional service from your driver was top of the line. Will highly recommend your company to my friends.
I've used limo companies for years to accommodate our customers and execs during the CES show. It was great to return to the show in Vegas and we used Kaptyn for CES 2022. My drivers for the week were AMAZING. Prompt, attentive, communicative and each provided excellent service! CLEAN vehicles and we used one of the Tesla X vehicles in our fleet! AWESOME! Due to travel restrictions, I had to manage our trip requests remote - which I was nervous about. But, things really couldn't have run smoother! And the support I got from the office on our contracts was equally great. I got that top notch service for our customers and execs that I hoped for, and everyone had a great experience!! Thanks very much! and -- we will see you again in January 2023 for CES!
Never got text contact info other than just email confirmation when booked reservation other than that was great as always. Drivers showed both times but didn't know who or what was coming to get me.
Charles is the BEST! My fiance and I used them on our recent trip to Vegas and it was great. We had some minor hiccups (not at all Kaptyn's fault) but they were able to get everything fixed so we weren't stranded at the airport. Every one we have dealt with from Kaptyn has been amazing. We will definitely use them again.
Hi had a great experience with Kaptryn. I was a bit nervous at first booking my ride(s) with this new company, but Nicole was my reservation agent that was great, text my reservation details while still on the phone to confirm, first driver Sarah I received a text when on the way and call when she arrived, and return was Tony, also received a text he was on his way and waiting on my flight to arrive. Great conversation with both drivers. Would definitely recommend.
Fantastic experience tonight with our driver Miles. He texted when he arrived and even told me my baggage carousel number. He was very professional and friendly. My service was timely and the car was beautiful. Thank you Kaptyn I will happily use your services again.
Joshua helped me Get Anthony as a driver. Best experience I ever had! Both gentlemen were friendly and helpful. They should be recognized for the superior Job they did. Both of them went above and beyond for me.
Kaptyn and their associates are A+++. From their friendly associates that are willing to go the extra mile to assist our guests to the management that shows accountability and openness to communicate. We are grateful to have Kaptyn as a partner in hospitality.
Great service! Safe driving, quick trips. Awesome communication about pickup locations and drop offs
I only use Kaptyn for my rides.
They always arrive early and the drivers are very professional. No reason to go anywhere else!
Great car service in Las Vegas! One-time, reliable and great drivers!
The Driver/Paul was very kind and professional, outstanding service. would recommended to all interested in Limo services!
Cameron was absolutely the best! She was super nice and accommodating. I HIGHLY recommend this service!
Both Chaffers was amazing and on time to and from the airport and hotel. I would Highly Recommend This company they are amazing and very affordable as well.
I never write reviews but truly feel this company deserves this 5 stars. I booked last minute and they were able to accommodate my husband and I. Cheron was extremely professional and very knowledgeable of the area. I had every intention of booking an Uber for our trip back to the airport three days later but enjoyed Cheron so much we booked with them again. We look forward to seeing him on our next trip!
Lyana was very nice, helpful and very patience with all my questions. Book with Kaptyn for your transportation and ask for her. Thanks again
Each driver was on time and very professional. We will use you again in February
Jack
Both of our trips , to and from the airport were excellent. On time and courteous. That's it in a nutshell!!
Very pleasant and professional ! I have been a client of Presidential for many years. All aspects of their service is excellent
I've used them twice. Once I was transferred by a 2022 Cadillac Escalade with a very accommodating driver. Second time by a Tesla SUV style vehicle with the driver being very professional and meeting me in the airport to assist with luggage. Will definitely continue to use their service.
I have used your transportation service multiple times, cars are always new and clean, drivers are friendly. My favorite transportation service in Las Vegas
Flying into Las Vegas Stanley picked us up at the airport and took us to the Cosmopolitan Casino Resort. He was on time, he loaded our luggage into the car (a beautiful new Tesla) was friendly and informative and got us to the hotel really fast where he unloaded our luggage for us. True 5 Star service! Flying home Malcolm picked us up at the Cosmo in what looked like a modern version of a Delorian! The car was beautiful and Malcolm loaded our luggage (3 large suitcases and 2 small plus a back pack!) into the car and got us very quickly to the airport. He was waiting for us out front of the hotel so we did not have to walk to meet him or wait for him, he was really nice and unloaded our luggage at the airport. Again...true 5 star service. We made our reservations for both rides through the concierge at the Cosmopolitan. I will use Kaptyn now every time we are in town!
Kim in reservations was super helpful & patient when booking our limo (we were phoning from England)
Always use Kaptyn, they are so reliable and on time. It takes some of the pressure out of travel. Great drivers as well!
Driver was on time and waited patiently for us to make our way though the Airport. Driver was very courteous and professional.
As always, excellent booking service! Grateful for the peace of mind we receive from all of you at Kaptyn:)
Awesome service. Awesome communication. Clean new Tesla. Def recommend.
I used KAPTYN limo service on April 5, 2022 to pick up my family & I from Harry Reid airport in Las Vegas. Amazing service driver Curtis was the ( BOMB ) HE met us in the baggage terminal Of Harry Reid International Airport with a sign with our name on it and help us with our luggage to his limo then swift us off to my timeshare awesome awesome awesome job. Will be using KAPTYN again hopefully I get Curtis again
Great ride service option which is more affordable than uber when going further distances than just from the airport to the strip. Our driver was polite. Only complaint is the lack of confirmation or heads up when/if they're on their way.
Reliable and quality service. We used it for our Vegas trips for the second time. Would use them going forward.
I’ll never use an Uber or Lyft again if I can. Great service. Great driver.
Awesome service! We will definitely use this company again. Thank you for your professionalism.
Excellent. Prompt and courteous. I needed to change a pick up time and was accommodated with friendliness and great service.
Both driver's were professional and helpfully. Really pleasant ride to and from airport.
Communication and quality of service is appreciated.
Looking forward to book with Kaptyn again then next time we fly
Excellent service with both the driver and the car! Would definitely use again when I’m back in town
Our driver John was efficient, professional, friendly and really helped to make our special day one to remember!! Thank you John!!!
Valerie was brilliant for both our journeys, very knowledgeable, very friendly and provided a first class service
Very friendly and easy to book. First time using this service and will repeat for sure!
Great service. I accidentally booked my transportation for the wrong day and they rescheduled me with no fee or hassle. My driver was professional and the service was top notch. I highly recommend!
12/22/21: Update...Called to confirm my reservation and all was ready to go as I had hoped. There was some confusion about the vehicle size for my party--6 people with lugage. However it was cleared up. I received a call from a manager/owner confirming that all was taken care of. Now if they show up on time I'll change the rating to 5 stars.
12/21/21: I booked a ride to the airport for 12/22 at 5:30 AM, but my email confirmation says 1:30pm, my text message confirmation says 5:30 am (which is correct). I tried to log on the website but the links in the email don't work. Can someone confirm?
Very professional and treated my Aunt extremely well! Will definitely use them again!
Ansen was great we have had on our last two trips and was a lot of fun.
I'm done with ride shares, Kaptyn is the way to go. Reliable, professional and a great value.
Trent was awesome, played great music, and was super pleasant! Definitely a great experience 🤗 …
I Never Saw, the importance of using A black car. But after meeting Levesta Today our driver we are team kaptyn, All the way for life 6foot10 amazing Man super impressed 👏 👍 Thanks Levesta 😊 You made our trip super fun. …
Driver was GREAT ! Arrived on time and very patient! Will use this service again.
The company is on-time. The Drivers are professional and the vehicles are clean. What more could you ask for.
Had my first ride w Veronica ..GREAT DRIVER..GREAT CAR..GREAT SERVICE..great experience..loved her
Great driver - had a bit of a schedule problem but it got resolved. Will try again for sure.
Great experience and communication! We only use Kaptyn when in Vegas- very reliable!
They took great of my two daughters and wife. I was worried because I could not be at the airport.
Great service, he car was clean and spacious, and the overall experience was delightful.
Malcolm Brothers was the best driver we could have asked for. I love him! ❤
I have never had that level of service and an amazing personal experience! See you in October Malcolm!
Excellent service, great communication, on time. Too easy. Will use again and recommend.
I recently took a trip to Vegas. Our flight was delayed by 35 mins and they could not find our bag for 40 mins. Kaptyn’s driver was on time and had reached out via text message letting me know that he was aware of our delay. He was very professional and waited on us both hand and foot after we touched down. The suburban was clean! We will be kaptyn-ing it the next time we come out to Vegas.
This was the first time we used a car service and so very glad we did. Driver was just a couple of minutes late. It was a Saturday night but no problem.
Shannon was very professional and polite.
Drew was absolutely incredible! Started out our anniversary weekend with amazing service. Drew is amazing person can’t wait to come back to Vegas he started our trip with great class!
Our driver Rade was an awesome guy!!! Very good driver and very nice to talk to!!! Would definitely recommend him to anyone!!!
Scott and Amanda Bradley
We love this car service. They are always friendly and the cars are in great condition.
I am giving them 3 stars only because the driver was very nice and I don't think my issues were his fault. I was linked to them through Presidential Limo, which I have heard great things about and I really wanted a Model X. I booked online a Tesla Model X through Kaptyn's website, very easy! Once we landed in LAS, I had a text waiting for me that said who the driver was, the license plate # and the type of car (Model X). When we arrived to LAS the driver was waiting for us, per the personal text he sent us, letting us know where he was located. However, when we arrived to the car it was Model Y. I know its a first world problem and not a huge thing, but I paid for and specifically asked for a Model X. I personally own a Model Y, but I have never been in an X, so I wanted something special/fun to kick off our trip. The driver said he usually drives the X but had the Y that day. I did not mention to him that I had paid for an X, and maybe I should have, so that is on me. I attempted to get a hold of them, but no one responded to my messages. If they would have responded and made things right, I would have given another star. Thankfully I did not book the return with them and we used a taxi. Unfortunately, I really have no desire to use them again, which is a shame, because it really is a unique product they have.
Editing to 4*-I sincerely appreciate the owner reaching out and making things right and acknowledging the issue. Thank you
I have used Kaptyn many times, always provide great and dependable service.
Update: Aug 2021 I spoke with Duke, an upstanding person, who made it right. I will give Kaptyn another shot in a couple of weeks.
Not good. Easy to book online. You even have to put in your flight number to be able to book. However, that doesn't do any good because they booked me in the PM instead of the AM even though the flight info said AM. No way to change or cancel on the website, calling took 3 times to get through. This is actually the 2nd time this has happened in the past 3 months. Good idea, terrible website, app, execution and spotty customer service at best. I do not recommend this service at this time.
Our drivers were top notch, the cars are beautiful and ride nicely.
The driver was ok but I didn't get the champagne for me and my guest.
Drivers and Cars are 10/10. Highly recommend
Airport pickup and delivery to the hotel was without a hitch ~ as was the pickup from the hotel and return to the airport.
Exceeded our expectations!
Drivers are always on time, cars are clean and well maintained, and scheduling is easy.
Were on time, friendly, vehicle was as advertised - won't hesitate to use them again in the future.
The service was awesome very clean cars!! Will use them again when we go back THANK YOU !!!!!
Awesome drivers, on time and very enjoyable to have them drive us!
My driver gave exceptional service. Totally awesome experience!
Very prompt, super friendly drivers and amazing service. Excellent!
Kaptyn's Black Car SUV service is the best in Las Vegas.
2nd time using Kaptyn, both times were top notch, we highly recommend!!
Great and timely, but after the service I got a call stating I would be charged double. Was addressed in timely fashion, got a call a few hours later and the company accepted responsibility for their oversight, but then charged a gratuity I wasn't expecting.
Amal the reservationists I spoke with was wonderful, she made everything so easy!
Great ride. Got to ride around in a Tesla for the first time 😎 …
I use Kaptyn quiet a bit and have been happy with their service
The company bought Presidential Limousine. New owners need help, but our regular driver is still there. We've had Carey for 11 years. Will not leave him even with the new owner.
On time and family had a great ride to airport will continue to use them...
Katie was fantastic! She was very personable and really made the ride to the hotel enjoyable.
Always professional and on time! Highly recommend this car service.
Needed a Tesla Pickup for a client he was very happy with the professional service thay Kaptyn provided. Sharply dressed chauffeur who client said was punctual and professional. Will be using them for all my high end clientel needs. These negative reviews sound like they may be coming from the skeezy competition. CHEERS!\_/*\_/CHAPPŸ
Driver couldn't work the vehicle. maybe should try some coffee before starting work.
I see their beautiful vehicles around town more and more. Great, friendly people and drivers. A+
They were early, ready & waiting. I let them know we were deplaning & they responded with take my time they would be waiting for me👍 …
They were on time, professional, and great service from start to finish. Thank you Kaptyn.
I had this company pick up my mom from the airport, and the driver was courteous, professional, on time, and absolutely fabulous. His name was John I highly recommend him if you need to be picked up in a tesla.
Kaptyn is the only service I use when I come to Las Vegas . Always professional
Very perfessional, timely and helpful driver. Great customer service
Driver was very friendly and made for a very smooth trip to the airport!
Not only always on time, always early and easy to communicate with your driver.
Really amazing company! Will not use any other limousine company!
I had a bit of an issue but it was resolved quickly and efficiently by the management. Thank you for helping!
On time and friendly drivers, cars are new and clean. Will use them every time I go to Vegas
Had a great time, the kids loved pinky! The pink limo was super fun for the family, and Terry was great we where able to communicate easily, would use service again!
Great service … on time, polite.
I’m a repeat customer.
Provided bottled water.
Always so great to work with and always on time! Excellent service all around!
Everything from start to finish surpassed my expectations. Would definitely use this service again.
Excellent, professional service. I have been using this company for years.
We had a great experience and highly recommend using this service!
Excellent service. Very clean cars. Driver very professional
Professional driver service. Friendly, knowledgeable driver. The car was immaculate. price point is great.
Very courteous and professional service using comfortable and quality vehicles.
Great experience and awesome driver, very friendly and courteous
He's the best driver we've ever had.
They communicated perfectly and did not have to worry about it a thing.
I booked 3 rides with Kaptyn (Under the old name Presidential - I think Kaptyn bought them recently) and all were amazing. Right before going on the trip I read some bad reviews about lack of staffing and slow service. I'm pretty much leaving this review to say that we did NOT experience anything like that. All drivers communicated effectively and were on time. We rented 2 limos (airport transfer) and a party bus. The bus was so much fun and worth every penny. The airport transfer was super cool and made us feel like royalty for our friends 50th bday arrival. (Prices were very competitive too.) Drivers for all nights were really hospitable and even made a stop or 2 for us by request to get liquor, water and other party items. The service was top notch and the limo was clean. We tipped extra we were so pleased. Will definitely book again. One last thing to note. Huge benefit that the presidential website is so easy to navigate. One of our reasons for booking with them originally was the ease of the process. Also the pricing was good. Leaving this review to give others hope, that its not all bad out there and we had a really great experience
Prompt, professional, courteous and persistent in finding us at the International Terminal!
We hired the pink limo for my wedding and it was amazing! Our driver Senay was so kind and early! He let us take a few photos and even let us dj the music inside. They had champagne on ice and cups ready for us both at pick up and at drop off (we took it both ways). The limo was so cute and fun and I love all the photos we took in it! Not sure why they have bad reviews they were professional, early, courteous, and communicative. I’d absolutely recommend them to another bride and would book with them again if I ever needed another limo in Vegas!
Fantastic, professional, courteous and luxurious experiance! Highly recommended.
Felicia
Was wonderful very helpful made our experience very easy and hassle free .
Great drivers! On time, friendly and informative!
Very nice driver. On time and safe ride.
Best Limo service in Las Vegas!!
Absolutely the best limousine service in Las Vegas!!
Outstanding professional transportation service!
Will use every time!
Kaptyn is a great managed company to do business with.
Great moving up company in transportation industry.
Service was great, Tesla suv was a fun ride
A very good experience - Prompt service and friendly. I would highly recommend.
Joey was wonderful ! Excellent driver and very professional!!!
Our driver, Udo, went above and beyond to make sure we got where we needed to go all in comfort and style!! Highly recommend this company for all your transportation needs!
fantastic! Scheduled transport has never been better. Legit!
Easy reservation! Wonderful service on all ends!
Chauffeur and limo was awesome! Than you so much!
On time and friendly - always a 10 when riding with Kaptyn.
Great customer service. Use them for all events
Driver was punctual, extremely nice, and safe!
Great experience. Using again on Halloween:)
Brittany was professional, and awesome to deal with!
Driver was incredible and service was quick and easy
Great service! The drivers are professional!
Avelina was great, met us right at baggage claim and car was very clean. Will book again.
Top of the line service and the kindest drivers!
Issues with the pickup at the airport. I contacted customer service and my money was refunded.
Olivia was a pleasure to ride with. Thank you!
Friendly driver, great customer service !
Fast and courteous service from both drivers.
Was waiting where he said he would, called me to tell me exactly where he would be.
On time and excellent customer service. Thanks Remy!!
Always reliable, on-time and hassle free
Superb customer service and luxurious cars
Excellent Service! Highly recommend.
Wendy was great, personable and accommodating
Very professional, highly recommend.
Christopher, our driver way Awesome.
He was delightful to talk to and a around great guy
Awesome service as always used them for years!!!!
Rade is amazing. I would highly recommend this car service.
This service only goes to hotels on the strip. Does not accommodate groups or individuals wanting to go to the Allegiant stadium.
I would recommend this company to anybody
Drivers were on time and fantastic!!
Amazing service and always on time.
very good
Timely, great communication and easy to finds
Always use Kaptyn, excellent service
Thank you Drew!!! The best driver ever! Thanks a lot!
Timely, polite and a great experience!
Limo was gigantic. Great service and friendly driver.
On time and very professional service
Car and driver were great. Pick up location was not adhered to as discussed.
Savanah was absolutely amazing..
on point and very accommodating!!!
like a ninja
Great service! Definitely recommend it
Outstanding service, timely and professional!