Reviews of Pet Food Warehouse, Ltd.. (Store) in Burlington (Vermont).

Pet Food Warehouse, Ltd.

293 Reviews

176 Comments

Store

Pet supply store

2455 Shelburne Rd, Shelburne, VT 05482, United States

Description

Information of Pet Food Warehouse, Ltd., Store in Burlington (Vermont)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Pet Food Warehouse, Ltd.

Popular times

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Reviews of Pet Food Warehouse, Ltd.

Kevin Neill

Highly recommend pet food warehouse! The employees are very friendly and extremely helpful.

Molly Hodgdon

We've been customers of Pet Food Warehouse for many years and their customer service is consistently stellar. I don't know what is going on behind the scenes to nurture such positive and knowledgable staff but five stars aren't enough to express how great they are.

Desiree Hallock

Carries primarily specialty brands of dog food. I still have to go to PetSmart for most of my dog supplies due to lack of options.

Pamela Jacobs

Called ahead to ask if they had dog themed Christmas ornaments. The person on the phone was very helpful. When we arrived we warmly greeted. We were shown the various ornaments. Pleased to see they had ones representing many breeds. My nephew found a rope chew toy & treats. Extremely friendly and efficient staff. Peanut loved the toy! Happy New Year!

Victoria DeVries

We love Pet Food Warehouse! The employees are always super friendly and helpful. they are always willing to help put together a large food order ahead of time, they help bring it out to your car and will help load it if you want them too. I am a member of their raw food club and they offer a discount for club members as well as frequent deals on food, toys, litter etc. They carry a fair amount of local options and also the bigger names in the pet food industry. We order Aunt Jeni's raw food in bulk for our three dogs and three cats and it is by far the best price around!

Cory Tedford-Jones

Loved the selection of animal products. Got my Pup some rubber booties , something I've been looking for months for her. Unfortunately was looking for good food for her as well but couldn't find anything in my budget.

Timothy Schad

These guys are great and did a fantastic, thoughtful job outfitting our new rescue with everything she needed to be a super-happy doggo! I will definitely return and recommend them without reservation.

Sarah Steenbeek

So appreciative and impressed with the knowledgeable and endlessly accommodating staff at my visit today with my 3x incontinent golden. Moose and I were more upset with the mess we made than you were, and your kindness and compassion for us both while setting him up with the right gear to get him through this rough patch at the end of his life was above and beyond the call of duty! We'll be back (and dry, promise!) for everything we need and will recommend all of our 2&4 legged friends to support your business as well. Thanks again!

Andrew

Not sure why I haven't come here before. Came looking for suggestions for my 11 yr old lab who has been on hills prescription food. My dog was not eating his hills food right away and I got concerned. Talked to Mike who greeted me instantly at the door. After explaining my dog's situation he knew exactly where to point me. He was so knowledgeable and friendly with great suggestions. As soon as I got home I opened up the bag of food. His nose was in it and he was excited to eat again. Will never buy dog food anywhere else! Customer service experience was top notch. Thank you Mike and PFW!

Brad Sargent

This is a great business. There goal is to help you with your pet and they love to help. Bottom line best employees get you the best products.

Kate Heffernan

Always friendly staff. Great selections for food, toys, raw, hemp treats, etc.

R Dez

They are so nice and helpful. Prices are great too.

Jennifer Curtis

Fantastic customer service!!!! They had everything I needed for my first puppy. Patience and knowledge

Amanda Gosselin

The staff here couldn't be better. Very knowledgeable. Love them all. Very very eager to help. They all love animals and greet my dog when I walk in. Give him treats. He goes bonkers when we approach the door because he recognizes where we are. They have a great selection of quality stuff for my dog and if I had a cat my cat. And probably other animals but I don't pay attention to anything accept the dog stuff. They don't carry a TON of brands but that is because they don't carry food or other items they wouldn't give their own pet. I am a permanent member of this club!

Mark Hemley

Great team. Really nice people.

Courtney Reckord

This place is fantastic. We have been going there for years, but today I had an employee help me who was just fabulous. My dog has not been eating and he gave me some great suggestions about how help. I am standing here while he is finishing up his second consecutive meal today!

Joel Fichman

My cat keeps asking me for a personal tour. He wants to know where the freeze dried minnows come from.

Jackie D

Love PFW! Friendly, knowledgeable staff. This was one of the first places I went to at the beginning of the pandemic and everyone was very good about social distancing and I was impressed to see them as a very early adopter of curbside service! I have shopped here for years and refuse to go to the big box stores because the service is no where near as good.

Samantha Jackman

I cannot recommend this place enough! A simple trip to try to switch my dogs food ended up being an amazing experience! The folks there were so helpful and honest about all the options. It was nice to hear someone really willing to take the time (almost 45 min!) to really learn about my dog and help me make the right choice for her - I was completely blown away. She also suggested some sweet local joint supplements that her dogs love (and they are on sale-get on that!) when I mentioned she has achy joints. I learned so much and left feeling confident in my choice with a smile on my face. I just fed the pup her first meal including the new raw food and shes never been so excited to eat! Thank you for taking the time to help an inexperienced rescue dog mom find the perfect fit for us. I will certainly be back for all of our furry friends needs!

Patty Crichton

This place has a huge variety of pet supplies. I'm very fussy about pet food quality and even I am overwhelmed by the choices for raw and or minimally processed options.but they took care of that by offering me some free samples to take home. I had a hard time finding a brush for my large double coated dog and had already returned one. The sales person opened a couple for me and welcomed me to try them.one did turn out to work perfectly. I only wish they were open later in the evenings

Laura Bowe

They were awesome help with my brand new puppy and everything I needed for him!

Richard Mekkri

Perfect! The selection is amazing and the staff are so knowledgeable, friendly, and helpful.

P. A.

The employees here are ABSOLUTELY wonderful! They are very knowledgeable. They know where everything is. They can answer questions or find someone who can. And they will even carry groceries to the car! The brands they carry are healthier than what you'd find in most grocery stores. There are plenty of toys for dogs and cats. I'm unsure what's available for other creatures. And they carry shampoos and other related items. Terrific place, which I highly recommend!

Igor Melnik (Mind2BodyFitness)

GREAT selection with very quality brands. Super helpful staff. Thank you Tony and Jason. We've found our pet supply source.

Eli Atticus Jager

While it isn't perfect, it's my go to pet supply store. The service has been kind of strange in my experience, and special orders take a minute (or two) everything they do is with a great attitude, and an unabating love for the animals they support. They love every dog that walks through their doors and are nothing but kind, and really that's what keeps me going back. That and their exceptional selection of specialty foods, chewy bits, and awesome Vermont made toys. They have plenty of good deals all the time, and again, they're just as sweet as anything.

Chrystal Chagnon

This visit was great but i only went in for a refill for cat liter. I've gone there in the past and was treated like i was stupid.- The dog treats were priced wrong. And I mean not just 1 or 2 items in the wrong spot there were 20 items and the difference in price was $10. The manager wouldn't honor the mistake that he ended up pricing wring.

Rick Bateman

Very helpful staff. We needed foot wear for our small dogs to protect them from the cold. Their staff helped us find the right sizes and when a color was out of stock they ordered them and received them the next day

Zoe Sadler-Jasmin

I often seem to have to change my dogs dogfood because they either stop carrying the food she eats or they run out. I have a dog with a sensitive stomach so as much as I want to support local making my dog sick every now and again makes it super hard to keep shopping here. The folks that work here are very knowledgeable and friendly.

Jade Pineo

Pretty decent selection, but kind of surprised there isn't more. Honestly couldn't find my usual food for my cat, but they have a lot of great raw options.

Kyle Ledoux

Pet Food Warehouse has a well deserved reputation for being an amazing place for furry friends and a local treasure! Everyone who works here is sooooo friendly! They love talking with you about your pet, interacting with your little guy/gal, and are quite knowledgeable about all the products they carry. They will definetly come to help you find something, so don't be alarmed or feel like they're trying to push a sale. My experience has been that they honestly just want to help you get what you need for your pet, and more often than not, they want a little time schmoozing with your pet! The store itself carries a healthy variety of toys, treats, animals part snacks, foods (dry, wet, and refrigerated), as well as hygiene and grooming products as well. There is a nice selection across a spectrum of prices, so you can spring for the organic, locally sourced top notch dry food if you have the inclination, or you can go for something a bit more modest. Bottom line is that they don't carry crappy products, but there is an affordable option for everyone. They aren't a full range store, as far as I am aware (meaning that they don't carry or sell animals). They just carry what you need for your pooch or cat. Come here for great service, great products, and fair prices!

Patricia E Rothchild

The staff are skilled, friendly and knowledgeable. The product selection is excellent. It's well worth the schlep from Franklin County for the wellbeing of my critters.

Anna L.

Always wonderful service at both locations. Great points system and will mail coupons if you give them your address. We always go here for all pet needs. Great work, PFW! 🐾 …

Eric Hart

We have been shopping here for 20 years for supplies for our cat, dogs, rabbit, frogs, mice, etc... Not a huge store (compared to the one in Williston) but always have everything we need. All the staff have been super-informative and helpful over the years, and there is always at least one person there who owns whatever unusual pet it is that we have and knows way more about it than we do. Our previous dog ate a variety of foods from PFW for 15 years - we were always certain it was healthy and appropriate for her. Most recently we adopted a rescue dog during COVID-19 and they provided special deals, lots of phone advice, and curbside pickup. And as our new pup has leash challenges, they have gone above and beyond to (remotely and safely) give us different harness options (our pup has broken 2 harnesses, starting with the one she came with!) allowing us to return the unused ones after the crisis is over. Good place to go for all your pet supplies.

Melissa H

Both my dog and I love this place. The people there are very nice and knowledgeable, and my dog gets to come in and pick out a toy for himself. This is a local business, which I love to support, and in my opinion, exponentially better than going to Petco.

Robert McDowell

Helped us by fitting our two dogs each in his own control harness. Their loyalty program yields benefits (i.e. discounts) in each successive visit. Our dogs are welcomed.

George Mitchell

A great selection of raw and processed animal food and supplies. Very knowledgeable staff with an on site animal nutritionalist. You can also wash your dog here and they supply all the cleaning stuff and towels.

kim kanios

Always great service and staff.

Wendy Beinner

I love this place, both for its great selection and also the outstanding service. Employees regularly ask if you’d like help carrying large or heavy items (like cat litter) to your car.

Anne Mientka

Staff was friendly and knowledgeable and they had a large selection of toys and food. The toys in particular were mostly made in the US with recycled materials which was great, and my cat loves them!

Chad Phelps

From the moment we walked in the staff members were extremely helpful and took the time to make sure we were buying the electric collar system that best met our needs. Very happy with the service received.

Jon Mendel

Best service for any pet food store around! They help us everytime. Will be a loyal customer for a long time!

Devon McCauley

I went here for the first time ever, the other day after adopting a dog. The staff was absolutely amazing. Prices were great and the selection was awesome. I'll definitely be back.

R & B

Always helpful staff, an excellent selection of cat and dog food. I wish more places could copy their level of dedication to what they do. It's not rocket science, but man these folks have pet food down to a science.

ECO TAICHI

Friendly and knowledgeable about furry friends. Wide selection of food, litter, treats, trees and treats. Excellent service too!

Rebecca Myer

We love the variety of quality pet food. Staff are helpful and knowledgeable, and they will carry items to your car for you, bonus with kids or pets in tow.

Andrew DeWolfe

I live in Boston and this is one of my favorite pet stores ever. Stop in here when I'm in Burlington. Awesome natural pet foods. Excellent dog gear - a full line of Dublin Dog, Ruff Wear and Lupine.

Maureen Dowd

They know me and my animals needs. My dog is always happy to hear me say..Let's go to PFW. She starts talking and saying .. hurry up.😆 They are wonderful when picking out new products …

John Taylor

A favorite pet supply store of locals. They have many brands and styles of pet food, a great array of custom etched collar tags that they make on-the-spot, toys, and friendly service.

Ana-Maria

Love shopping at Pet Food Warehouse. The staff is super nice and friendly. They're always willing to help you out. The store has a good range of merchandise.

Elizabeth Llewellyn

This review is specifically for the Shelburne Rd. location. I prefer this location to the South Burlington location although the S. Burlington location is closer to my home. That store is always too crowded both by goods and shoppers for my taste. The Shelburne store is smaller but less crowded. Unfortunately one or two members of the staff at the Shelburne location seem consistently sour (even angry) in their manner. This does surprise me because I have always felt that PFW truly values customer service. I am not someone who requires excessively upbeat, in your face aggressive interaction but I don't like to feel that I am intruding on the staff. I'd go shop at Petco or Petsmart if I valued that kind of experience.

Maxine Kravitz

I absolutely reccomend this store. Every employee is so helpful and friendly. There are always free samples of great products, and high quality choices of products across the whole store.

Jeanne Ikerd

The staff is extremely knowledgable and helpful, at both locations. They have solved several dietary issues for me and my friends. You'll pay for quality product, but it's definitely quality.

Orson Bradford

The staff is helpful, knowledgeable and seem happy. There is something wholesome about the stores in both locations.

Sarah Coshow

Ummmm Awesome. I can't believe I didn't come here sooner. Great help and a fantastic selection of quality goods. And, bonus, everything I purchased was made in good ol USA. Shop local ya'll

Oliver Scanlon

Locally owned and has everything you could want for your pet. Friendly staff too! The very first time I went the guy found me a coupon for the cat food I wanted to get.

Blake

Huge selection...employees are very friendly and helpful. Monthly specials and your purchases earn discounts towards future purchases. They also have a pet washing station inside.

M. A. Roddy

Usually PFW would get five stars, but yesterday when I went in, I was left to my own devices to carry four extra large bags and a basket full of raw food to the front counter without help. I was greeted by a tall man with dark hair, glasses and a dark moustache who, after saying hello and watching me struggle with the first two bags of kibble, turned his back on me and walked away as I headed to get dog food. When I got to the front counter, there was a new employee checking out another customer, the tall man had completely disappeared, a slight man, also dressed as a PFW employee stood up from behind the counter and walked away. It wasn't until Bonnie came in from outside, saw me standing at the counter with the two makes looking on disinterestedly, that me check out started. This has not been the norm for me, and Bonnie is absolutely wonderful, so that's why I'm giving four stars instead of a deserved 0 stars if I were rating the store without Bonnie's stepping in. You can do better than this. I knew you can. There was and is no excuse for yesterday.

Joseph S (Lestaticon)

Really cant find a better place to get quality pet supplies, and the staff are excellent! They'll happily help you carry items to your car.

Cheryl Perin

I have been looking for a wet food for quite some time, years in fact, that my cat would eat. I tried many different brands to no avail. Recently I was in Burlington, VT and I stopped at the Pet Warehouse on Shelburne Rd where one of the associates told me about Fussie Cat. He even gave me a free can. I brought it home and much to my delight my cat actually ate it! I was amazed as she has turned her nose up for 13 years at canned food. She now just powers it down. Yeah! Now I can help her be healthier with Fussie Cat! No one has ever mentioned this food to me so kudos to the associate who did. Your a rock star!

Sara

The staff is extremely knowledgeable. They always can answer my questions, make reasonable suggestions that they explain and in general treat me and my pets like family!

Eric Fairchild

Great personalized service - they talked to us about our situation and got us the right stuff for our dog, with several discounts and freebies thrown in. If you've got a new pet on the way, stop by!

Blade Sharp

The friendly, well informed, and helpful staff make this business special. Good selection of dog food and pet products.

greg ehle

They have a great selection of pet products, very helpful staff. My dog loves going there!

Dave Dec

This is the best place to bring your dog. The folks here love dogs and know their stuff. I would love to work here.

Kate Cartwright

Great staff and selection. I go here as much as possible for all my pet needs!

Pete Wagner

Best dog store ever. Employees are well versed in all things dogs and cats. Super friendly.

Kate Castonguay

Great service, always helpful but not pushy. Have had good recommendations for any dog related questions I've had.

Zachary Manchester

Best locally owned pet store around. Attentive staff, decent prices, good selection, and frequent sales.

HEIDI NEAL

Great place for pet supplies and very knowledgeable staff.

Sneggle Derlickton

Doesn't have the cat food that the one in Williston has so it's unfortunate I have to go out there to get it, but it has a pretty good selection for a smaller store.

Ellie Carrassi

Great staff, best dog/cat food! Also bonus for all the cute puppers that come in to the store.

Nathan Moreau

Helpful and knowledgeable service coupled with a large selection equals a fantastic place to buy pet food.

Melissa Vladyka

Excellent selection of high quality pet products & a amazing knowledgeable staff that will go out of their way to help you get exactly what you are looking for

Zoran Bjelic

Friendly and knowledgeable staff, pet friendly establishment (leashed). Great dog food selection, also tons of choices.

Peggy Patnode

Very helpful and abundance of animal products.

Andrea Olson

I love coming here for dog treats, supplies, and especially dog food for my greyhound. Friendly, helpful staff who answers my myriad of questions.

Ann Kaiser

Pet Food Warehouse is a great place for pet supplies. The employees are always helpful and know their products.

Lisa Judge

Best pet store in Vermont. Real animal lovers. Professional staff. You can also bring your pet with you to shop!

Graeme Schellenberger

Oysters in unexpected places, like dog toothbrushes. Teethbrushes? Dentascrubbies? That's it. That's the plural of toothbrush. Edit: nm its MouthMops. Anyway there's oysters in 'em.

Charles Finberg

Wide variety of products, and very knowledgeable and helpful staff.

Pete Bruhn

Best pet store around! Locally owned and operated with the friendliest of staffs.

Malina Kirn

Knowledgeable and helpful staff. My questions are always answered with competent advice. Reasonable selection and prices.

Sean Cater

Best pet store around - shop here and get better advice and support local business.

Morgan Russell

Good selection of pet products, and the staff is really helpful.

Michael Campaniello

Very helpful people

Thatcher Michelsen

Great selection and service. They are doing 25% off this week for national pet week.

lori Sheward

Buying more food! My Morkie is a horrible eater!😞Every one there is so nice & helpful! …

Ryan W.

Love shopping here for my dog. Have all the best foods and toys.

Amanda Blubaugh

The only place to buy high quality pet food with a very knowledgeable staff!

Marcia deGraaf Buis

Always a great store to get food and toys for your pets.

Mad McCaffrey

Love this place. Solid people working there. Five banger all day long

Jackie Bassett

Small local pet supply store. Friendly knowledgeable staff, great products.

Holly Goodale

I go in there for shirts and coats for my little Chihuahuas. I also get collars and leashes when I need them.

Dylan Merrifox

Always helpful staff and lots of options. I love their new reward program!

John Seward

Great local place to buy pet food and pet supplies

Rob Macklin

Very friendly and helpful, Greppen loves the free treats!

Cindy Roorda

Good place different things there.I also love this place and I say visit there you will like.

Erika Austin

Helpful staff and will carry any heavy items to your car!

Cory D

Locally owned with knowledgable caring employees. It is our go to for pet supplies

Sue Riling

Staff very friendly & helpful, gave our dog a treat

Joann LeClair

Great People! Wonderful line of Petfoods and Supplys!

Zachary Kent

Very helpful staff. Stores are well stocked.

Samantha Hurt

They always have what I need for my car and they are a lovely bunch

Lauren Brizzolara

Staff is always so friendly, and prices are great.

Lori Fetters

Always good to me when I need a pet product.

Tiana Valyou

Wish the Shelburne Road location was bigger, but always great

Donna Fraser-Leary

Premium products, exceptional customer service, quick check-out.

Rod Whitney

Great experience, staff very helpful. Would recommend.

Colin Willard

Great local expertise on pet food and products!

David Riling

staff very helpful and friendly. Good prices

Debbie Sweeney

Always has a wide variety of products with friendly staff.

Chester Sulborski

Great selection, love the attentive staff.

Alfred Marsella

Great experience with a team that is very helpful and experienced

Jonathan Miller-Lane

folks who work here know the products. really appreciate that.

Greg Ranallo

Great selection, knowledgeable, friendly, helpful staff.

Ernest Kottenbach

If you're looking quality food & accessories, they have done all the searching & research

Pope Cannabis Sativa THC TCHC

SoGrateful that everybody who works here&at Shelburne stores cares about #THELakotaMAPLELouise

Nick Jimplin

Best pet store in area

slightlysublimed

Awesome place, great staff, super friendly

randy trayah

Great place I leave always wagging my tail

Reema MSD

The staff is always so helpful and knowledgeable

Holly LaFrance

Awesome people, great prices and reward program.

Bernie Snyder

Friendly service and quality pet food

Antonio Gooseman

They got all the stuff your pet will need.

Allison Myrick

Super friendly and knowledgable staff.

Lisa Boyle

Awesome, knowledgeable staff. A joy to visit.

Charles Mulcahy

Had everything we needed

Adam T

everyone there was super kind and helpful!

Andrew Rollins

Super attentive and helpful staff.

Val Strong

I love the cat litter sale!!

Susan Enos

Awesome place....very helpful people!

Thomas Vecchiarelli

Great staff and solid products

Shannon Reilly

Best pet store in town

Shannon Reilly

The best!

Nathan Brunswick

Expensive but friendly staff.

ian schulze

Incredibly helpful and knowledgeable staff!

Hal Raveche

Great mussels, pasta and pizza

John Abry

Extremely helpful staff!

Adam Huff

Always super-friendly staff

Justin Anderson

friendly good prices

Christine Baker

Best people and so knowledgeable

CAROL BLOW

Have what I needed. Friendly employees

Madigan Rollins

Great Customer Service!

Gayle Patria DiMasi

Great service and products

Andrew Reilly

The food here is delicious

Dan Bowles

Love the staff and the selection

Lori Degree

Great customer service

Rev Smith

Great people there!

Jason Kanellis

Great customer service

Cara Mason

Convenient and has what I needed.

Mark LaFountain

Very helpful employees

Terry Silva

Helpful staff.

ICEBEAR

Great food!

Sheila McGregor

Great staff!

Ian Mackenzie

Very friendly staff

Stevie Smith

👍🏼 …

Michael Sweeney

Looking for pet food

Brent Magnant

Always helpful!

Layne Loose

Awesome

Marilyn Edelbaum

Excellent

Nancy Mazur

Staff helpful

Mitch Bissonnette

Very friendly

Douglas Hood

Helpful

Celeste Lodevole

I love it!

Amy Mason

Friendly staff!

Tony P

Helpful staff.

Sean Carroll

Super helpful

rebecca bussard

Very friendly

K Bulnes

It is a great local place to get healthy treats for your pet. While you're there, don't forget to ask how you can contribute to the Pet Food Shelf to help shelters and rescues help animals in need.

Erin Treseler

Joanne Goyette

Darren McNeill

Kim Clark

AM

cathy woods

Russell Gilfix

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