Reviews of Master Pool & Spa. (Spa) in Minneapolis (Minnesota).

Master Pool & Spa

322 Reviews

210 Comments

Spa

Hot tub store

6415 Wayzata Blvd, St Louis Park, MN 55426, United States

Description

Information of Master Pool & Spa, Spa in Minneapolis (Minnesota)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Master Pool & Spa

Popular times

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Reviews of Master Pool & Spa

Tony Stuefen

This place was amazing to buy a great quality hot tub from! Jim was there everytime I called! Answered every question and delivery was so fast! Would highly recommend to anyone

Rachel Brown

We bought a twilight series spa to help ease my arthritis. It has been wonderful. We got the hydrotherapy series, and it has been worth it. Being able to warm my joints in the winter has helped me sleep at night as well as helped loosen muscles to stretch after having both knees replaced. Thank you to Jim for all your help!

Jennifer Neubarth

We love our new hot tub, our project turned out just the way we imagined. Master Pool and Spa was so helpful, gave us all the time we needed. Very responsive, held delivery until our space was ready, and provided support to get us up and running. So happy with our purchase.

Kelli Lechman

This was an amazing experience from the get go with John Erickson with Master pool and spa Saint Louis park MN. We were at the Colorado Western Stock show Master Spa Sale . John was very knowledgeable about the exact tub we wanted. Tub showed up right on time at our home. We live in the mountains and John had already set up for a difficult install because we needed it in our back yard .. Not an easy task by any means Mountain trial to back of property. The delivery team did it, set it up, and were very professional. I was very impressed. The tub is above and beyond our expectations. This tub has performed flawlessly for the past 4 months. I use it at least 5 days a week and love every minute of it. I highly recommend you get on of these spas and you could only hope to get John Erickson as a sales rep. Thanks Master Spa's and thanks to the whole team who made this happen!!! Kelli Cortez Conifer Colorado.

Randy H (The UPS Store 1886)

I started to buy chemicals from Master Pool & Spa a year or so ago. I have been very happy with their prices and customer service. This spring I knew it was time to replace my cover AGAIN! It was sagging, moldy and was so heavy it bent the brackets till the broke. Kevin and his team at MPSpa told me about this new SmarTop cover and I am so HAPPY! It looks incredible and it is super nice! I am so happy! Thanks MPSpa! It feels like I have a new Hot Tub! Check out the pictures of the New Cover and the Old Nasty One!

Tom Brisson

We had a great experience with Master Pool and Spa. Good sales staff, thought we got a good price on our hot tub. The delivery went very well and they put it right where we needed it to go under our deck. The tub is easy to use and maintain and is very efficient. We didn't even notice the difference in the power bill since we installed it. Would recommend these tubs to anyone. Great deal

Ed Chattaway

I have always had a Hot Springs brand spa for several years. We moved and left our spa with the house, so we were in the market for a new spa. We were looking at local dealers and heard of s traveling spa show nearby. We decided to go look at these spas, which were Master Spas. I never heard of Master Spas in the area we live in, but the salesman was very knowledgeable and helpful. We returned home, and I began researching Master Spas and learned of the quality, durability, and they were made in the USA. We decided to purchase the Master Spa Twilight 8.2 series, and it is one of the best decision we have made.

Don

We purchased our Legacy Inspire Spa at the Canterbury Park Spa sale in Shakopee, MN the first of August, 2018 and had it the next week. The salesman (Mike F) was great and we got a super deal, We were replacing our old hot tub (14 years old) with this one and really love it. The delivery was very smooth and fast, they even took away our old hot tub! I would recommend Master Pool & Spa to everyone.

Becky Zurn

Chuck at the Master Pool and Spa store was very informative and helpful. He went out of his way to explain to us how DIY control panel replacement is done. I am glad we bought our spa from Master Pool and Spa. We also purchase our Spa chemicals and filters there too because of their excellent service.

Carter Gilleland

If you’re looking to get a hot tub, this is the place. Knowledgeable and experienced technicians at Master Pool and Spa get any and all repairs done without leaving you with an empty wallet.

Ryan Faust

I ordered a spa from another retailer and was told I'd have my hot tub within 2 weeks. 2 weeks came and went and was told it wouldn't be until next spring when i called and they couldn't even guarantee that, so I stopped by Master Spas. Was told 8-16 weeks estimated for delivery as a worst case since these are factory orders, and got my spa delivered in 3 weeks. Even placed it where I needed it on my patio and the hot tub is sweet!

william chose

I would give them no star if I could. Do your research, check the BBB before buying anywhere. Read reviews. I wish I would have. I stopped in for one of their so called sales that seemed to be always running and always on sale. I'm always scheptical of places that do this. The experience was good in store. I have read several reviews after I purchased and note a few things. The owners only respond to the good reviews. That tells me they do not address complaints. They ignore them. I have seen that first hand. There are several people that have experienced similar issues with no call backs by Kevin or the service team or sales rep. Once they get your money and its delivered good luck! I have tried several times to get responses and have now decided to start writing reviews to help other people from making the same mistake. Update I'm not sure what has changed but I have worked with Chris in service on the issues and he has taken my issues and I'm very happy. Thanks Chris.

Jeff Harbison

We could not be happier with our spa! The customer service has been top notch! Master Pool & Spa has been proactive from the start; reaching out to us to check on our satisfaction. We could not be happier!

Karl Clark

My wife and I had such a wonderful experience working with James on our new life changing purchase. We now get to enjoy our hot tub every night of the week, it’s an absolute blessing to have such a wonderful addition to our home!! Thanks again, James!!

Jennifer Blaskowski

The Master Spa in St Louis Park was just the best! Jim was so knowledgeable on what to look for when purchasing a hot tub. We were first time buyers and Jim took all the time we needed to answer all our questions! We would definitely recommend this place to anyone! Thanks Jim, you rock!

Michelle Simmons

Great buying experience! Sales guys are helpful and knowledgeable. Quality product and timely delivery. We absolutely love our new hot tub!

Brian Iversrud

Good delivery service. Dave and Zak did a master job getting the hot tub down a flight of stairs and the in exact location we wanted. Great job guys.

Joey Disch

The sales experience was great. Bought a hot tub and it was delivered in 6 weeks. Dealing with our salesperson after we purchased is a little bit of a different story. Before you buy, they bend over backwards for you. After you buy, getting ahold of them is difficult at best. Had to call and leave multiple messages for our salesperson (Jason) for him to call back. Other than that, it was a good experience.

James Hamilton

We bought our mater pool spa at a sales event last year. The salesperson was really knowledgeable and not pushy at all. Delivery was within 3 days of purchasing, and they were quick and no damage done. We have had several weeks of below freezing temperatures, and yet the tub doesn't require a long run time to keep it up to temp. I believe this is because it has great insulation and a nice cover.

Nikki Broderick

Our spa/hot tub just arrived today! The sales experience was simple and Alex was very friendly and helpful. But the TRUE heroes are Max and Dave who delivered our spa. We live on a very busy street near Uptown and have a sloping driveway along with street signage to avoid. These two arrived on time and were absolutely friendly and professional. They took their time to carefully plan out how to avoid all the obstacles and took extra precautions to protect both the spa and our yard. They even re-positioned the spa after it was situated when I realized I didn't like the position of the electrical panel. And... they did it with a smile - no rolling eyes or bad attitudes here. They showed me how to get everything up and running and offered useful suggestions. They made sure to clean-up and removed all the cardboard and packing materials when they left.... Thanks Dave and Max!

Rachel Wardlow

Amazing!! We got our Trainer 15D delivered last week and it has been absolutely wonderful. Kevin delivered it and did a great job making adjustments exactly according to where we wanted it. And since we got it hooked up and filled with water, we have been in it multiple times a day exercising and relaxing. Soooo happy with it; only wish we’d done it sooner!!

Jon Gustafson

Love my twilight! This spa is incredible! Make sure to claim the best seat before someone else does. Cleaning it is easy and effortless. Climb in and feel your stress melt away!

Josh Carlson

We went looking for a hot tub a couple weekends ago and were really impressed with the quality of the Master Spas, and the knowledge and professionalism of the folks at Master Pool & Spa. After rechecking measurements on our patio, we came back to the store the next day and purchased a Twilight Series spa. The guys working there were friendly and patiently answered all the questions we had. The best part was we had the hot tub in our backyard just two days later! The delivery crew was great as well. We definitely recommend this store and the brand!

chuck james

Very knowledgeable staff and whenever I have something going on with my hot tub that I think is a big deal. They hand me what I need and Dallas, it’s fixed! These guys aren’t just a merchant trying to sell you stuff, they are experts.

Zak Jung

I had a great experience with Master Pool and Spa. The minute I walked in to the Minneapolis location, I was greeted by Oliver who was very professional and well spoken. I received my hot tub in four weeks. I am stoked to use it.

Eric Wollman

I recently purchased a spa from Master Spa at a local event in Marin California. When I arrived at the location I was greeted by a very knowledgelble and helpful salesperson. He spent a considerable amount of time walking me through the different styles of spas and completely explained how each worked and the benefits of the different models. He took the time to find out what I wanted in a spa, and directed me to that model. He did not ever make any attempt to up sell me. Prior to my attending this sale event, I had visited most every other spa manufacturer. I was very familiar with most brands and the cost of each. Much to my pleasure I purchased a Master spa for literally half the amount I would have paid for another brand. The spa is excellent. The pumps, the heating process, the filtering system, all superior to the other brands I looked at, and less expensive. I purchased the spa on a Sunday afternoon, it was in my yard on Monday morning by 10am. I did need an electrician to hook it up, but I would have needed that for any of the other brands. Lastly, the delivery company was excellent also. They were on time, neat, removed my old spa, and left the yard in perfect condition. I am very pleased with this purchase, I would highly recommend a Master Spa to anyone who asked. I'd like to thank Master Spa for their professionalism, for providing a quality spa, and providing great value.

Billy Martin

Bought our new Master Spa TS 6.2 at a sale in Portland, Oregon. The sales staff were great and no pressure, answered all our questions, and was very knowledgeable. Scheduling delivery and setup was easy and they did a fantastic job getting it up to our new deck. It was a challenging feat to get it where we wanted it. We are first time spa owners and we were able to follow the easy directions on setting it up, filling it, and getting it ready for use. The directions in the start up chemical kit were easy to understand and we really appreciate the suggested schedule for checking the spa water, changing filters etc. The control panel is easy to understand and intuitive to find and change settings as needed. We have had it up and running for two weeks now and we love it. We couldn't have asked for a better experience.

Glenda Gray

I bought my swim spa in January of 2019 and I love it. I have never owned any sort of pool before and was worried that I'd screw something up and ruin my investment. My sales guy was the best. He took 2 calls from me after delivery (and after hours!) to re-assure me and answer questions. There was a delivery error with the steps, and he made sure I got the correct ones at no charge. I also had a couple of calls from their customer service department to ensure I got the right steps, as well as the workout equipment that came after I registered my spa. I was concerned that there wasn't a local retailer in my area, but the folks at Master Spa have turned out to be fantastic. They were back in town for a big spa show and sale a couple of weeks ago, and my sales guy took time to sit with me for about 20 minutes to let me ask my remaining questions give me pointers. I LOVE my swim spa. I had been looking at them for over a year and finally decided to pull the trigger. It is easy to maintain, easy to clean and oh so relaxing! I have told everyone I know to get one. Mine has definitely been worth the money and I believe I will always own one. I hate to exercise, but being in the water to swim, or walk or row or whatever doesn't seem like "work". Call Master Pool & Spa today! Sincerely yours, Glenda G.

Chris Semeizer

We ordered our 8 x 8 spa ~ 6 weeks ago from the Canterbury Spa Sale and are pleased with the product. However, the response to voice mails is less then stellar. Over 4 weeks I've left 2 voice mails. After the first voice mail was in the box for 3 business days I stopped by the store. I was able to get my questions answered. Recently I just stopped at the store after a full business day. The product and the customer service seem to be great, once you can reach someone. We previously have had 2 Cal Spa's, and a total of 3 leak repairs over 4 years. Reviews lead me to believe this spa will have better longevity. I'll circle back in a year or so with the update!

Tyler Stabnow

The guys on the sales floor know their stuff. The were able to tell me everything I didn't know I needed to know about hot tub hook ups and the whole process. 110% recommend going through them for a hot tub!

K G

Master Pool & Spa was great to work with. It took me 2 years to decide on which spa to purchase, they answered all my questions and walked me through everything. I purchased in the fall of 2019, I had a problem with one of the panels being scratched when they delivered it and they came out and replaced the panel at no charge, in the freezing cold of MN. Now a year later I still love my spa. I got the Twilight series and have not had any issues.

Greg Williams

We purchased our spa in October. The delivery guys were very efficient and carefully moved my spa into place. I was a bit disappointed to learn that they don't take the pallet or any of the packing materials with them when they are done. I seem to be using chemicals a bit more than I was told by the salesman, and i just replaced the outer filter about 2 months sooner than i was told. Other than that, we have really enjoyed our spa. Like i said, we've only had it about 4 months, but it seems very well built, holds temp and hasn't cost a lot to run. Maintenance is minimal with twice weekly chemical adjustments and monthly filter cleaning. I will add to this review in the coming months to update with any issues as we get closer to the warranty expiration. So far so good!! --G. Williams

Tammy Novak

We were very happy with the entire process. We were not pressured to purchase a spa. The salesman took his time with us to show all of our options and gave us his phone number at the time of purchase. Each time we called he answered his phone, just like he said he would. They called us to schedule delivery, we didn't have to call them. When we were finally ready to have the spa delivered (we had to get a pad poured) they worked to get our spa delivered from Minnesota to Texas even though they didn't have a scheduled delivery on the books. The process was painless. The coupon they gave us to purchase a cover lifter did not expire, even though we waited months later, and was delivered in a timely manner. We recommend Master Pool & Spa.

Maia Gunderson

Love my master spa legacy! Have had it for almost a year now and haven’t had any problems. The staff were very helpful and straightforward and master spa offered better prices than other local spa retailers I looked at. They also included filters, all the chemicals needed to start out, and a very nice quality cover with the price of the hot tub. Highly recommend!

Jaime Russ

Mater Pool and Spa did a great job facilitating the sale and delivery of our H2X 15D swim spa! I originally purchased a H2X 15 via a wholesale dealer at a sales event, I didn't get to test it because it wasn't filled up. The swim spa was shipped to Master Pool and Spa within a week of purchase and it was ready for delivery. In the mean time I read reviews about the swim spa depth and was worried we would rather have the deeper model. Master Pool & Spa had a demo of the H2X 15 in their showroom filled with water, so we tried it out and wanted the deeper model. Even though our swim spa was at the store and ready for delivery, Kevin changed our order for the deeper H2X 15D model. He quoted us 6-8 weeks for delivery but he was able to get it from the manufacturer and deliver it within 3 1/2 weeks! He also coordinated a 3rd party to bring a crane to our house for placing it in our backyard. On the day of delivery Kevin showed up on time and facilitated the delivery and everything went smoothly. I look forward to filling it up and enjoying it for years to come! Thank You For The Excellent Service

jamie laszczak

I purchased a TS series 87.3 Spa from Master Pool & Spa last November. Sam and Will were very informative and went into great detail explaining the different models and their features. We decided to purchase a TS 87.3 spa. The spa was delivered on time and the delivery personnel took the extra time not only to place the spa correctly but to explain start up and matainence procedures to ensure we had a good experience. We have used our spa on a regular basis and have had no issues. Overall Will Sam and the delivery personnel did an excellent job with customer service and we recommend their product.

Carl Elizondo

Great experience and great health benefits We were in the market for a hot tub for arthritis and to relax in the evening. There was a Master Spa showcase at our local events center and we went on the last day of a week long sale. Patrick was our salesman and listened to us as well as gave us a brief but concise review of each tub. We found the one we liked and he went through the functions and how to set it up. Delivery was four days later and the delivery guys were great and quick. We love the tub and getting it started was fast and easy. we use it daily and it helps with my arthritis and muscle issues, but most of all it is relaxing and fun. Our neighbor said "oh, highfalutin now?" we both laughed, but I thought wow...... Master spas have been very helpful and the online text help is wonderful and they really care!- Also... we paid about 40% less than the brick & mortar stores we visited so, win, win!

Monty Larson

We recently purchased the Acclaim hot tub from Master Spa's Legacy Series. The purchasing experience was simple and unpressed. We bought our spa at a pool and spa show in Draper Utah. Our Salesperson, Brett, was very helpful and answered all our questions. We are very happy with our purchase. The hot tub is great!!!

Kim Nixon

We recently purchased a Twilight series Master Spa at a Home & BBQ show in our area. The salesman was very insightful regarding the product and made it easy for us to decide on a Master Spa. We live in a very cold climate and when the spa was delivered we immediately began filling it up. Because of the below freezing temperatures we had a few issues getting it to work properly. I tried to call the technician/customer service for Master Spa, but because of the late hour and it was a weekend, no one answered. I called our salesman, who immediately called me back and help me figure out what I needed to do to get it running properly. Great customer service from our salesman! The spa works great and we have loved it.

Christina Hughes

Got a fantastic deal on a fantastic spa, and it was delivered ahead of schedule. Our electrician hooked it up following the provided instructions and it's running perfectly. The jets in our new Legacy spa are so powerful and placed in perfect positions to massage our sore back and leg muscles. Ordered a cover roller bar from Jake and got a nice discount. .Josh was super friendly and helpful, answering any and all questions we had about our new spa. Thanks for a great and affordable product with great customer service.

jeff miller

We purchased a spa at a spa event in 2017. Great experience. No hassle or pressure from the salesman. Salesman were very polite and knowledgable about the product. Delivery was in Two days with no hassles. Electrical connections were easy to get to and well labeled. We have recommended the spa to our friends.

Brady Carey

Reasons why I love this company: 1. Excellent customer service: This company is not only friendly; they were super helpful. This was my first new spa and learning how to manage it took a bit of skill. However, they helped me every step of the way. So informative! 2. Excellent buying experience: the salespeople were so attentive, but not pushy. I never felt pressured into buying. They answered all my questions and made sure I got purchased the right spa. 3. My MasterSpa is excellent. I did a lot of research and hands down this was the best spa in quality and price. It looks great in the backyard, and it is so efficient. My electric bill has gone down in price as I replaced the one that came with the house I purchased. I will stay with this company if I buy again and I highly recommend you learn about them. It will be worth your time and money. Again this is a great company! I purchased the MasterSpa Twilight Series 8.2

S Mike Wyard

Wonderful customer service with quick response times. This is the only company I trust to service my spa. Have also purchased new spa installs and the product and service they provide is top notch

Trish Lessard

This review is for the delivery crew who probably doesn’t get enough praise for the challenging and hard work work they do. First up, communication was spot on. I knew every step of the process. They used technology like google maps to plan out the delivery. Our property had challenges like getting 50’ of truck and trailer between trees and a pond. They were so incredibly patient and did everything they coukd to avoid any damage to our new swim spa. As you can imagine a swim spa is very large and very heavy. They sent out 4 guys to ensure success. We had many obstacles—Kevin and his crew were absolutely phenomenal. They earned every star of this review. Thank you guys. 🙏 in terms of billing and payment the gal in the office was very nice and accommodating. The sales process was a bit pressured but I think I needed the push. I am glad I chose Master Pool and Spa. Please note: I am a new customer and have only gone through sale and delivery. No service yet.

tinkermama maugeri

We purchased our hot tub from a home show in Ca! The sales person was very nice and informative! He was a honest and helpful salesman! He answered all of questions! We are very pleased with the spa we got and the delivery was within a few days.

Scott Savor

Kevin was a true wizard with the delivery process! He came over days before our delivery and went through the most effective, cost-saving options for our swim spa delivery. He was positive and professional! On delivery day him and his team flawlessly delivered our swim spa. They prioritized safety, product care and education at the highest level! Thanks so much! Outstanding work!

Tiffanie

Talk about true traditional service, Service Chris knows everything about everything and was able to troubleshoot our 21 year old Legend when we thought it was done for. Keep up the great work guys! Love your tubs!

Napa Valley

I bought the Michael Phelps H2X Trainer 15D Swim Spa with all the bells & whistles. These machines are amazing & very well made. Not to mention beautiful. The company is very responsive, professional & customer service driven. The only reason I didn’t give 5 stars would be the Training & Setup. If you haven’t been a pool owner in the past, your basically in the dark. Even if you have owned a pool, these are different (mine is a 3 filter system), so you may struggle with water chemistry, initial setup & maintenence. I watched the YouTube video’s & read the literature provided, but really had to dig & make multiple calls, which, in my opinion, took too much time. Now that I know, this system, it is amazing & easy to maintain. The filtration is the best I’ve seen on the market. Heads up...The local pool store’s are not very familiar with this specific swim spas -at least in the Bay Area. My sales rep, John Ross Erickson, found a local certified Master Spa Tech who was able to help me within one phone call. I was/am so grateful for John. He is very helpful, & always returns my calls. Had some issues with delivery & John not only took care of it, but more than made good for the inconvenience. I’ve already referred them to a couple people. Very happy I chose Master Pool & Spa.

Dicky Ball

Just purchased our master Spa Twilight 8.2 From Jim Block at a Denver, Co Spa Show. Jim was awesome. He gave us the sales info on the spas and showed us what we wanted and felt we were making the right decision. He is extremely knowledgeable of his products and shows in his pride for his job! Jim was very personable and helpful. He even gave me his personal cell work if case We had any questions or concerns. We love our Master Spa and are very happy with our investment. Thank you very much Jim and Master Spas

Glen Jacobsen

Purchased a replacement hot tub and stepped up a level. Seems like a wonderful tub. Removal and delivery was very well done.

Joe Ugro

well over 4 weeks ago I ordered a spa from master pool and spa. I was told it would take 4 weeks to get. so when the 4 week mark hit I called and asked if my spa was in yet. they told me no. I asked when it would be in and they were not able to give me an answer. all they said is when its in, the installer will give you a call. very disappointed that they can not give me an estimated time. they couldn't even tell me if it was even built yet. so far not impressed. I would have liked to get a call at least to tell me hey we haven't gotten your spa yet but heres where its at but they cant even do that. so now im just sitting here waiting day by day for a phone call hoping it will be in soon. but who knows maybe it will be another 4 weeks till I receive a call. no one knows. very tempted to just call and cancel. if I would have known it was going to take longer than 4 weeks I would have shopped around. I understand covid is a thing but the sales guy made it seem like no other companies had inventory and could not build them as fast as they could. so far not impressed. Update it took 9 weeks to get the hot tub. Have had no problems with it and absolutly love it. Just wish i wasnt lied to about the timeframe. Other than all thatm im glad i finally have it and can enjoy it.

Kenneth Hayes

Oliver Regional Sales Rep. Worked with us weeks. He answered countless questions as we went through sales process. Invited us to see for ourselves, never downing the other makers, but just look for this in showroom models. Look at framing, look at energy consumption, what are the chemical requirements. If we need to ever buy again we would.

Karl Lesch

I am a long-time customer of Master Pool & Spa, going back to 1999 with the purchase of a Down East Spa (Exeter model). I purchased that spa directly from the owner of Master Pool & Spa at a home & garden show here in the twin cities. My spa never had any issues, and ran fine for +15 years. 2 years ago, the spa started to leak, and the cause was my fault due to improper winterization that caused a ruptured pipe in the spa. Master Pool & Spa sent a technician to my home, and did a thorough inspection. Based on the damage and the age of the spa, the recommendation was to replace rather than repair. Of course, I hadn't planned to replace my spa, but decided to take a look at what models/configurations they had to offer. I also did some comparison shopping with the competition first, and after looking at other dealers pricing, I was less than enthusiastic about replacement. Today, I purchased a new spa from the owner's son at Master Pool & Spa.. Customer service runs in their family, as the entire experience was "no pressure" just like when I bought my Down East spa from his father. I was given all of the information that I asked for, and I was given an extremely good price on a custom ordered spa based on his recommendation. Best of all, the current sale offers free delivery, free installation and free haul away of my beloved (but deceased) Down East spa. I highly recommend that you give Master Pool & Spa a visit - you won't be disappointed. UPDATE (07/21/2017) - My new Master Spa Twilight 7.2 was delivered on Wednesday, and the electrician hooked up the power this morning. The delivery crew did a fantastic job hauling away my old tub and placing the new one. Had a small issue with a sensor (SNS B) fault after energizing the circuit for the spa, but Master Pool & Spa service called and told me the common cause (sensor wire not plugged into circuit board) which fixed the issue. Spa is running great, warming up approx. 5-7 degrees per hour and will be ready for use tonight. Will post more in a few weeks.

Dan Ryan

I've purchased two spas from them. If I have any questions or concerns, I can count on an accurate analysis and answer. Jerry has been there for 19 years and knows his stuff. I recently bought a replacement motor/pump. If was defective. They replaced it, no questions asked. Very happy!

Lori Buschena

WE bought our spa at Master Pool and Spa in St. Louis Park. They had great prices, so much so that we could buy a bigger tub than we thought! The delivery went so smoothly, and Sam, the sales person, helped me several time figuring out the chemicals. Prices were great, service was great. And best of all, the tub is AWESOME!!

John Cerny

The salesperson Patrick in Pleasanton was great to work with. We did have some issues at the start of my Spa installation. When I received my Spa it had some scratches on the Spa panels. I notified the company. They had no problem sending the replacement parts as soon as I filled the warranty. A month later, the motor pump went out. I called customer service who refer me to service company closest to my area. Note: Please make sure to check how far your service rep is located. Mine is far and they will charge you travel fee if not covered in your warranty time frame. Mine was this time. The replacement part was 2 1/2 weeks out. When Charles from Coastside Services came to repair and replace the motor. He did a fantastic job. He provided great information what to check for and to maintain Spa. Ever since Charles fixed our Spa, we have not had any problems. We enjoy our Therapool D!

Gretchen Clemmons

We were in the hunt for a new hot tub and Master Pool & Spa made it extremely easy (AND affordable)! They even credited us for our old hot tub and hauled it away!! We had to consult with customer service after our purchase and they too were very helpful and met our expectations...and beyond! Keep up the great work! #happycustomers

Shawn Copeland

I had a very good experience buying a hot tub. Very informative salesman. Delivery was timely. Jets could be stronger , not forceful like the one shown to us. I am going to buy the straight jets to replace the swirling ones. Hopefully that will work. Haven’t had any problems so far with the spa.

John Swenson

We purchased our Trainer12 HSX back in March 2019. It was delivered in May. Steve and Tim were the salespeople that helped us. We got great show pricing. They were “no pressure” and professional, and the entire process went according to plan. Even the delivery guys were very helpful as we had it installed in our garage. MasterSpas exceeded our expectations and we are thrilled with our purchase! My wife uses it twice a day for her water therapy and I use it every evening for relaxation and swimming exercise. We had some operational questions and called customer service twice. We got right through to a tech both times. They were knowledgeable and patient with our questions. We would recommend MasterSpas and their products to anybody!

Patrick Clark

We spent a lot of time looking at everything available and based on features, build quality, customer service and, of course, price, decided on the Twilight 8.2 from Master Spa. They answered every question I had (there were a lot!) and everything that I was promised was delivered to my door. Initially I was very concerned with not having a "local" business to deal with if there are issues but this has been of zero concern one year post installation. Simply put, they have help up their end of the bargain. I would not hesitate to recommend them to anyone looking for a spa.

Steve Schmit

Extremely satisfied! Great customer service and their delivery crew was outstanding. We checked other places and are glad we settled on Master Pool and Spa! Highly recommend!

Nicholas Smith

We have a Trainer 15D and love it. The only struggle in the process was communication. After I connected with Dallas, everything went as smooth as possible, and he helped a lot! The spa itself could not be better, our family enjoys it 4 nights a week, minimum.

Charlie Figenshau

Very impressed with Brett and the folks at Master! We had a fantastic experience testing out the swim spa options, they were very accommodating to allow our children to try it out in store. We are anxiously awaiting the delivery of our purchase and look forward to working with Master Pool & Spa for our future needs. We have also referred multiple friends and they’ve shared the same experience.

Ken Adams

I purchased the Inspire spa at the Pomona Fairplex and got a good deal. The deliver went well without any problems and I was up and running that night. It looks great and feels just as good. My family enjoys it about every other night and feel relaxed. We got our first electric and water bill and there wasn't much difference from last year. I hope to enjoy this for many years to come.

Denise Lawson

Our Twilight series hotub is absolutely amazing. We use it daily. It's like having our own professional masseur. The spa has therapeutic grade jets for all areas of the body. I'm especially fond of the neck, shoulder and foot massage. Since using the tub I no longer require chiropractor care. Excellent investment for one's health. Also, the Master Pool and Spa team have excellent customer service, available to answer questions regarding water chemistry and solutions. Products available in store or on-line for purchase. Overall very satisfied with our spa.

Kimberly Miller

Master Pool & Spa were great to deal with from ordering and shopping in store to the delivery. Everyone was professional and helpful all along the way. We are so looking forward to it during the winter months. I highly recommend them (especially after shopping other stores locally).

Michelle Penman

My husband and I were very pleased with the customer service we received from Dallas on Wayzata Blvd. St. Louis, Mn. He took the time to go over everything and I have had no problems with the spa. I'm still working on getting the chemicals so they are right on but that is an ongoing issue for me. I would highly recommend the spa to any of my family and friends. I use it for joint and muscle issues, bonding with family and relaxing.

David T Anderson

Dave and Rob worked very hard to get my old tub out and the new tub delivered. There was some damage to my property - partly because two guys were tackling a job requiring one or two more guys. Ultimately, Im eager to get the tub up and running.

American Citizen

This by far is the best purchase my husband and I have made to date. We use our spa everyday and it is a must have!!!! It’s a smart spa so it doesn’t cost an arm and a leg on energy and the healing properties of using the spa are too many too mention here. Thank you for a great product and investment. We are definitely impressed. -Victoria Sbragia

Kathy Ozmer

Purchased spa with no pressure from sales person. Delivered the next day. Very professional, and timely. Customer service is easy to reach and very knowledgeable. Easy set up, chemicals are a breeze. Glad we purchased from them. Very happy.

TERRY FAGEN

very happy we went with Master Pool and Spa when we were looking for a new hot tub. Everyone we have worked with has been very helpful, from the first call inquiring about a new tub through the delivery and with any questions we have had since. Our new Legacy Hot Tub has worked great from day one we have no complaints and highly recommend Master Pool and Spa to anyone looking for a new hot tub.

Kellee O'Reilly

We love our new spa, delivered just in time to enjoy through the winter months. I particularly appreciated both Sam and Chris' above & beyond customer service to get a gate valve and a faulty heater repaired/replaced quickly ... it's hopefully rare that things go wrong, but it makes ALL THE DIFFERENCE to have people on the team who really care about making them right. Thanks, guys!

Christa Waymire

Super happy despite a major glitch which was handled very well by the company (specifically by Dave, the hot tub service guy, who was awesome). We'd just bought our Twilight 8.2 at the St. Louis Park, MN store after A LOT of research and sitting in a 20 or so hot tubs (had almost bought an Arctic and a Clearwater but liked the feel, price and features of the Twilight). It was delivered next day (Tuesday) by 2 guys who were super nice and super helpful. We got an electrician out Friday and it was all set to go by Friday afternoon. Then, we turned on the spa and 1 pump wasn't working. We did some trouble shooting and had no luck. We called Sam who had sold us the spa and Sam put us in touch with their service guy, Dave. We left a message for Dave at almost 5pm on a Friday and he called us back. Dave spent over 1 hour trouble shooting with my husband (who is fairly handy). Dave was super nice and ran through everything possible with my husband. In the end, he could only conclude that we had a bad pump. Our options at this point were that we could wait until Monday for a service person to come out or he told my husband that if he felt comfortable, he could remove the pump and if he could get to the store by 8:30pm we could get a new one from him. There was no way I was waiting 3 days to get into this hot tub so I drove it in. At 7:45pm, he gave us a new pump in the box, tested our original pump which was indeed not working properly. He also gave us free filters and chemicals for doing the work ourselves. A few hours later we were in our hot tub and we LOVE it! We cannot say enough about Dave. He was just wonderful. The pump is not made by Master Pool and Spa so, truly, we feel that this was a crazy glitch that was out of their control and they took care of better than we could have ever anticipated. A couple reasons we went with this company was that their parts are local (thus easily replaced), their spas are really nice and the price is very competitive. We like the design and, to be honest, Hot Tub University on You Tube made some very compelling videos and the questions and answers with Chris Wheatley were very helpful. He is a Master Spa guy but I challenge you to find anything else more informative out there. Buying a spa makes you want to throw in the towel if you do enough homework (because you just go in circles and have no idea what to believe). I do recommend moving around your jets to your liking-- makes the spa 'just right" for you.

Daniel LaZor

Master Pool & Spa guys have been great, I had a challenging order both in terms of having to fit in a tight space and schedule due to my active home construction. I had many questions and they helped me through the entire process, even going over measures of the spa before I saw it in person at their San Diego spa show. I previously had another spa brand and selected Master Spa specifically to replace a spa I was having large issues with; leaks, electrical issues, sound system failure. I have owned this spa a year now and have not had any issues. Over that year of ownership, if I needed anything they were ready to help, even a year after my purchase (I needed replacement keys and had questions about Wifi module). Oh and their delivery contractor they partner with in CA is absolutely fantastic, again very capable of fitting the spa in a tight spot and he was properly equipped for the delivery job. Night and day difference with the other spa company.

Rene LaFortune

These crisp fall days are made for enjoying our Twilight Spa from Master Pool and Spa!! We’ve had our hot tub since mid-July, and our family loves it! It was a bit of an impulsive purchase for us, and as the months go by, it has proven to be a great impulsive decision! Our yard was full of friends this summer, the spa helped to attract guests of both our high school and college children. We were able to get to know the young adults our children spend time with so much better simply because they wanted to spend time in our new hot tub! As we waited for delivery, I began to feel a bit nervous about maintaining my impulsive purchase. I have had zero previous experience with spa or pool maintenance. No worries!! This thing is SO EASY to keep clean and inviting. Chris was the lead man for our delivery. More important than making sure the spa was located where we desired, he spent a good amount of time explaining the features and operation of the hot tub. He answered questions that I didn’t even know to ask. He gave maintenance tips. He helped me to believe that I had the knowledge I needed to get the tub filled and bubbling! Thanks Chris!! And then there is Will. Chris gave me a good starting knowledge, but I like to understand things and make sure I’m doing them right. Will greeted me with a smile and by name every single time I stopped at the store with another question. I stopped at the store A LOT with questions. (The location is super convenient, close to Costco!) Will was patient. Will was informative. Will was reassuring. Will helped me to both get the accessories that would help us enjoy our spa and to not order or buy things that we didn’t need. Will, thank you for all of your information and assistance this summer! As the kids chatted this summer, I learned that several of them have different brand hot tubs at their homes. I loved when they shared the features they liked better about our hot tub! One likes the lights, another the smooth glossy surface, another all the different jets. And I laughed when one teenage girl told me that she liked that our water always smelled fresh and not like, well, yuck. Check this place out! Buy a hot tub!

Alexander Erickson

With their satisfying customer service department, helped me get a clear idea of how they work things. getting delivery fro my newly purchased hot tub was easy and couldn't be more simple! five star rating any day

Chad Hinz

They do an awesome job. Hot tub is awesome. Great support after the sale. Definitely would not go anywhere else

Josh Kermes

My wife and I are very happy with our new spa! The service was great. Everyone was friendly and knowledable. We were surprised with the price and the deals they kept offering us. The delivery and set up service was great as well. Thank you!

Tina laws

Great tub. Got a great price at a show in Colorado Springs. Bought LSX 800. Love the different seats and jets. Only issue I have is my electricity bill has doubled. I leave my tub at 104 degrees so I can use when I want to.

Cyndi Janni

I spent 2 years researching hot tubs/spas/jaccuzis after a jet ski accident injured my back. I bought my hot tub from Master Pool & Spa about 7 years ago at a trade show in St Paul. I have never been in a more therapeutic hot tub. It has had a few glitches (mostly self inflicted by children) but with every issue they have been there for me. The team at the facility in St Louis Park MN has the best customer service and support within a business that I have experienced in years. Their pricing is reasonable. The cost of ownership is very reasonable - I don't see much of a jump in my electric bill and I keep the temp set to 104 in the winter! I would recommend this company and their product to anyone looking for a hot tub/spa. I felt I needed to write this review after their help yet again last week. I want to personally thank this company for all they have done to help me keep my hot tub in excellent working order.

Cindy Harper

My husband was curious about the Hot Tub and Spa show in Amarillo TX, so we went to look at them. We have had a hot tub for 15 years and it was needing replaced, so we ended up buying one at the show. Great pricing and they even took our old one out for us. Great overall experience.

Joe Ingvalson

I had a great experience purchasing my spa from Master Pool and Spa. Found an excellent tub in my price range and was also happy they delivered to my location and placed tub onto a 12 ft. deck perfectly. Good sales staff as well!

Diana Cappella

aqua pro spas installed my new hot tub. Excellent hot tub and easy to use. Aqua pro spas ordered it and said it would take 4-6 weeks to come in, but it came in 3 weeks from Master pool and spa. Excellent service and delivery.

scott ingram

We've had this hot tub since last fall. Have enjoyed it 4 to 5 times each week in northern minnesota when temperatures have been below zero and it has been good and hot(104). With the warmth of the hot tub and the pulsating jets and the stars in the sky....what a life. Has been easy to care for and we LOVE our hot tub. No problems at all.

David Caye

This was a very smooth and very professional experience with Justin(JD) with Master pool and spa Saint Louis park MN. His vast knowlege of the Twilight series put us at ease so we went with his recommendations and they proved to be spot on, we are very happy with this spa. I would also like to say the two that picked up our old tub and delivered the new, I believe they were Dave and Max, were very plesant and had great attitudes, they really enjoyed their work. Thanks again Master Spa for a wonderful overall buying experience. David Caye MPLS MN

Stacey Skaff

Hello Master Spa, With out your spa, and the reasonable cost to operate the unit, my husband Mark - a medically retired Peace officer - fell off a roof while working * head injury and injury through his body - head, neck, shoulders, arms, hands, back, legs and feet - - has difficulty getting through each day. Mark has been dealing with Working Comp for 16 years, they believe medications will help Mark with his daily quality of living, but all they do is making him tired 24/7. The Ocho plug & play 110 units make him smile, he uses the tub 2-3 times a day, and if he could, would stay in it all day. With your help, the filter & chemicals keep our spa crystal clean, and no smell. Thank you Master Pool & spa staff for all your wonderful help, and support with any questions about our tub. If you were all closer I would make you fresh cookies every week, THANK YOU ALL FOR BRING MARK'S SMILE BACK - -OUR SPA IS FANTASTIC. thank you from the Pacific North West and mark & stacey

John Berg

I have been a client of Master Pool and Spa for nearly 17 years including the purchase of 3 tubs from them. I have found the quality and reliability of the Master Spa product to be exceptional. My in store and on phone experience at all levels of the organization (President, Sales and Service) has been wonderful. Stop over to the store and get your's ordered. I personally recommend the 8'x8' Twilight Series. Happy Tubbing!! JB

Whitney Printup

Just bought a new place near by and went in to get some info on installation/costs for my patio. Staff and quality of the tubs were both great.

Burke Zimmerman

My wife and I were looking to replace a spa previously purchased from Master Pool and Spa way back in 2001. We were pleased to be assisted in choosing a Legend Series spa. It was delivered and installed recently, and we are both very satisfied with the service we received in installation assistance and the pleasure of once again enjoying the relaxation and therapy only a spa can provide. Thank you Master Pool and Spa!

Invoice Auditor

Our sales guy Jeff has taken calls from us day or night to answers any questions we had about the set up. It has been easy to take care of since day 1. We love our swim spa!

Frank Park

Excellent sales force and their internet support is the best I have experienced. They can walk you through every aspect of your spa from set up to maintaining the chemical integrity of the water. Great support!

Steve Butler

We heard about a spa sale at the county fairgrounds. Enjoyed the experience of climbing into spas to find one that would fit (I'm 6'2"). Had a great time on a Friday afternoon. The spa was delivered Sunday morning. The delivery driver gave us some pointers and left us hi number if we had any problems. Customer support was also great when sides popped out of retainer. They sent wider retainers for all sides. We are enjoying the spa each evening. We survived two rear-end accidents in late 2017 and resulting back surgery in April 2018. The jets work over our backs to supplement our trips to the chiropractor. Love it.

Jed Casper

purchased a spa at a spa show here in Utah. Great spa, delivery was fast, price while not cheap, still very good value of the. Spend a little extra for a Master Spa and you'll be much happier than you would be with those cheap box store or shopping club ones

Toni Siu

We have had a great experience from the beginning: at the spa show by the salesman, to the delivery coordinator, to the hard workers who delivered the swim spa, and to the ones who respond quickly by email when questions arise. We are thoroughly enjoying our swim spa both during the day to play and exercise in,and in the evening to soak in the warm water with massaging jets.

Corey Holm

Looking to replace my old hot-tub and saw the TV ads. Gave a call, and though living 100 miles away the purchase process was a breeze and delivery went without problems. My contacts were always handled with prompt and friendly responses.

Mathew Scheidegger

I bought a high quality hot tub from a high quality company. Excellent sales representative that made my purchase easy and affordable. Delivery was prompt and professional.

Betty Van Dyk

We love our Twilight Series 6.2! It looks great in our patio and we are really enjoying it. The purchase was flawless and John was very helpful in helping us pick out the spa that was right for us.

Olga L

Bought our second hot tub from this place. The only small problem is that they do not recommend to shut it down for winter. And as you understand with our winters the electric bill is pretty big.

Rick Stapleton

Staff is helpful and responsive although my new spa purchased here had a defective pump (I’m told this is very rare) and it was difficult to get them to address it in a reasonable time frame. Otherwise it’s been a good product with a helpful staff.

cessnaballer

Oliver is a big beauty. Buddy got me a great deal on a tub. Rinse it every night with my wife. Absolutely electric.

Doug Shortreed

Bought a new Spa at a Spa show in Pomona Ca. And within the first month had problems getting the water to get clear and proper PH. Finally put my Man card down and called for help at Master Pool and Spas. Just got off the phone with Sam and what an Amazing Phone experience, Usually it's someone that doesn't like there job or having a bad day, But not on this Call. Sam was Spot on and very Helpfull He had my problem pinpointed and had an easy remedy fix. Explained the process very casual and very understanding method .. Thanks Again to a Happy Customer. Dog Shortreed

Michelle Koka

Sam was great at explaining and helping me with the trouble I was having with my spa and the clarity of its water. He explained everything to me clearly and was so patient. I have called him in the past and he was equally helpful. He is extremely knowledgeable and most helpful. Very happy with his customer service.

Ander Jimenez

Purchased my spa from a spa @ bbq show in santa clara calif. The agent was polite and friendly. This is my second spa that I hope to last another 20 years. The spa was delivered and set up exactly where I wanted it. I filled it with water, plugged it in and used my kit to get it operational and PRESTO! Its been operating since day one and my family and I enjoy it as much as possible. Happy hot tubbing! 😀😳😁

David Wagner

My wife and I purchased a Hot Tub from Sam and the experience was outstanding. Sam did a great job in helping us find the Hot Tub that would best suit our needs. He was very insightful and made the whole experience great. I highly recommend, ask for Sam!

Brian Naegeli

William at Master Pool and Spa was extremely helpful in choosing the correct hot tub for my wife and I. The delivery team was also fantastic to work with and made sure I understood how my hot tub works and answered all my questions. Great TEAM to work with!

Frank Perazzo

Hi all ; I own a 2013 Michal Phelps MP-Force , and just want to say a few things , #1 I'm a retired third generation Plumbing Contractor , with Leukemia Cancer , and doing well so far #2 Dealing with lots of Fixtures , and Parts , and servicing for years , what I have sold and believed in , and having no mistakes because I used the best Materials , and had the best training .#3 This Product , I truly believe in , but I do want to say this , any Product is only as good as the Service or Support offered with the Product , and I'm going to rate the Company and the Support Team , 5 Stars , the best . great Products , and Company . Frank

Will Reedy

Oliver was incredibly helpful! I love my new spa. What a great experience!

Bill McKenzie

Purchased a spa from their recent Pool and Spa Show in Fresno, Ca. It was a positive experience from the sale to the delivery. Easy installation and operation. A great product at a fair price!

Treisy McGowan

This is actually CJ McGowan. I had a really helpful experience at Master Pool and Spa on Sunday. Dallas talked me through how to use the hot tub chemicals effectively. Filled with this new knowledge I successfully turned my green mucky water to sparkling blue. Thanks Dallas!

Jamie Bolseth

Really solid experience with Master Pool and Spa. From selecting a hot tub, to purchasing, to delivery, and I even needed a little tech support when I wired the tub, and they helped me with that too. Just a good experience from top to bottom.

lora haider

Had a great experience buying our hot tub. Great hot tub for the price and the delivery men were very helpful and informative on placement, tips and strategies to ensure it lasts a long time!

Scott Fryklund

Spa delivered missing 5 jets. Dealer was initially pretty non-helpful, but was ultimately able to get me replacements, and so far the spa is working great.

Doug Miller

The meeting with John was very informative and the delivery went exactly as expected, well. They took away my old tub and placed the new one where I asked. I was very happy with the whole experience.

Josh

We love our Master Spa and highly recommend anyone in the market for a spa to take a serious look at this company. We recently had an issue with a filter and the team at Master Pool & Spa worked with us to resolve the issue quickly. Thanks!

John Pratt

We purchased a Master Spa in 2018 and have been enjoying our tub, customer service was prompt to help adjust the program.

Brick Box

Solid experience, salesperson was very knowledgeable and helped me find the right hot tub for my application.

Hot1Ranice Hammond

Great place.. Oliver was very nice and helpful and it wasn't an all day thing!! Can't wait till we get our new hot tub! Yay!! Thank you Oliver 😊 …

dame five

I absolutely love the service here at master, and the tub was delivered on time and installed efficiently.

Steve Milam

We purchased our Twilight 8.25 in October 2020 and love it. Great service and great product. Steve Milam

Sarah Patrick

Jim was the best sales rep. Super helpful and attentive! Definitely would reccomend buying!!

Dave H

I just bought a hot tub from Master Pool and Spa the Twilight it's been running great for me any questions I've had they've helped me out delivery they got there early they took care of everything the guys with the delivery where awesome they were showing me what's this what's that we're setting everything up Sam help me out with the chemical showed me anything if I've had any questions I've called up and taken care of right away I highly recommend Master Pools and Spa they stood behind everything they said they were going to for me they've been an easy company to work with any questions I've had any problems I've had they easily dealt with them right away they returned all my phone calls and anything that was needed more they've set it up and just had a UPS to me I didn't even have to go back to the store I had looked at many stores and had different ideas of what I wanted for a hot tub the one thing I can suggest if you're unsure is a wet test actually get in the hot tub Sam highly recommends doing this there were a lot of hot tubs that I didn't like because of where the filter situation was Sam walkthrough everything asking me what exactly I wanted in a hot tub and what I wanted it to be 4 he worked out a price that was awesome he was able to beat everyone else out there when the delivery team arrived Dave and his partner were absolutely awesome they walked back and said they get it right where we wanted it no matter what it took and even if we wanted it just moved as much as an inch they were more than happy to help us out they walk through everything on the setup that they could and showed us everything that they possibly could and if they saw something that they didn't think was right they had already called it in and we're talking to Sam and have the problem solved I think Master Pool and Spa gets a lot of bad reviews that they don't deserve I can't recommend them enough they were more than helpful for everything I needed and if stood by the tub the entire time I've had it the chlorine levels are lower they don't need to be as high as they doing some tubs and they explain the difference in the different chemicals that you can use and why do you certain once they stand by the product they sell I'm extremely happy with my hot tub

dosh llama

Jim did a wonderful job! Very knowledgeable and professional. Helped us with all our needs

Rosemarie Allen

Jim was extremely helpful and answered all my questions even when I felt like I was being a lot! He was so kind!

Darren Dicharry

My wife and I went to a master spa sale in California met with Jim who was a no b's kind of guy we purchased the twilight 7.2 and we are berry happy price was great and installers did fantastic job

ryan kreger

Great service and friendly staff. Came in for help on a new spa maintenance and the team was extremely knowledgeable.

Mortgage Loans

I am very impressed with John. He was very knowledgeable, and answered all my questions, and promptly. In one instance I emailed him on a weekend and expected an answer on Monday. He sent a response 7 minutes later, that quick response blew me away. Outstanding!

Rick Craswell

Have had Master Spa running constantly for 18 years. No problems. Best thing we ever bought!

James Strong

I went in and was treated great by the staff. Very happy with my purchase. Brett and his staff were very friendly and treated my mom and I very well. Honest and professional. As I said very happy customer.

Elizabeth Bruss

Only place in the cities for an actual hydrotherapy hot tub. Love my Twilight Series!

Miranda Farenbaugh

Ordered a spa in November and got it 2 weeks later, way ahead of promised delivery. Thanks guys!

Monica Hlavac

The service guy, Chris, was awesome. He knew exactly what parts we needed and things on our hot tub are working great!!

Paula Labrot

Just got great help from Sam, head of customer service in Minnesota. Really want to say how appreciative we are....he took a lot of time and was very patient with us and effective in solving our problem. Thanks, Sam!

Ian Veitch

Love my legacy spa! These guys are super informative. Recommend highly!

sdhyuiu25

Great service answered all the questions I had!! Super cool staff!! Thanks for the hot tub Jim!!!

Creative Producer

I did my research, they sell and best made hot tubs. Their price, service and support was outstanding.

Theresa De Los Reyes

Nice store with a great selection of hottubs, from just basic to hydrotherapy.

Mike Heiderscheidt

Had a couple small issues, but were taken care of, the tub is very nice. The service department was quick is resolving my questions. Thanks

Timothy Laforce

Excellent service, sales people were great to work with. I would highly recommend going there!

Jacob Vondrachek

I had a great experience. Customer service is off the charts. Would definitely recommend

Brent Loken

I had a good experience at master pool and spa,the staff was very helpful.

Tina BoBina

Love this place, always has my hot tub chemicals in stock!

Nikolas Scott

Jim did a wonderful job! Hot tub is great!

Sara Wagner

Great company, very helpful with my new hot tub!

Chris Thulin

The ownership group took care of my needs after a few issue came up over Warrenty items. I am satisfied with how things turned out.

Neil Nelson

I recently purchased a hot tub from Mater Pool and Spa and everything went really well. Everything was as advertised!

Tom Kasprzak

Great sales staff,newly remodeled to have more tubs on display,new parking lot is great.

Breann Dotson

Our LSX900 was just delivered yesterday, writing this from my spa! A++++++

Hannah Diss

Jim is super personable and great at what he does! Always a pleasure

Joel Genung

Love the hot tub. Customer service was on point! Thanks guys

Cathy Pundsack

Really easy people to deal with. Had no issues when they delivered our hottub. Would recommend them to all.

Morgan Opp

This is the place to buy!! Top notch spas! Love the new purchase!

Jeremy Kluck

Their jets have a lot of pressure but their sales staff don't.

Hollyn Shaughnessy

too much pool to handle. i would give it a one star if i could but i couldn’t figure out how, sorry. this store was good. 11/10. it really is MASTER POOL N SPA BROTHER.

Kyle Senger

Dallas was great! Was able to get our new tub in 2 days and couldn’t be happier

Matt Wittman

Shopped around for a tub and this was definitely the best value! Still working on the electrical installation so unfortunately cannot review the product but hope to do so soon!

Troy Anderson

Great service on supplies and advice every time I go in!

Kendra De Los Santos

Josh was great answered all my questions even after i had more question he answered his phone and helped me very polite and kind im so happy with my spa its great im enjoying it every day

Terry Bontrager

The purchase was easy I told them what I wanted.i love my spa

Ray Bacchus

John was very professional and give me Great advice on maintaining my pool. They gotting my pool water crystal clear Thanks

kenzie schultz

Friendly, quick & easy to pick out a perfect spa! Thank you!

Erik Segovia

I just make a delivery appt 9 take me right away keven very nice guy

kim and Paul kuntz

Sales guy was super friendly and helpful!

Debby Berg

Very happy with communication during the purchase and delivery process!

Erik Gardea

Great service and friendly staff. I would definitely recommend

Matt S

These guys are terrific. Awesome experience all around.

Chris Mund

Best handy work I've ever had!!! A++

nicholas

Great product! It performed exactly as advertised. No gimmicks or pandering with these products. Top notch!

Christine Foster

Great customer service and communication. Love our hot tub.

Tom Duffy

Sales staff were very helpful

Tori Roland

Love this place and Oliver is such a snappy dresser!

annie owen

Great service! And great products! Dallas hooked us up!

Jeremy Bolden

Great place to purchase a quality hot tub with the best prices!!

Daniel De Maio

Would recommend! Hot tub was 🔥 …

Tim Harmon

Great prices and customer service. Super fast delivery. Thank You!!!

Michele Anderson

This place is wonderful. The staff is very knowledgable and patient. I would and have recommend them to anyone.

Jim Kohler

Great service. Helpful, friendly staff.

Dan Carl

Great place to buy a hot tub best prices in the twin cities

Andrew Hackman

Love my hot tub👍🏾 …

Nicole Klein

Great product. Ask for Sam, super helpful salesman!

David Dhooge

Beautiful quality tubs and great service.

Bailey Jackson

Love my hot tub

Kevin Augeson

Not the store for us prices seem high, especially compared to the add on TV

Bill Napier

Bought my spa here, love it

Master Spas

Great place to see the entire MS product Line!

Mitchell Timp

Excellent staff, very helpful!

Trent Cox

They took care of me . Very satisfied.

Kori Zieminski

Best hot chocolate in ever

Jill Thompson

Awesome customer service. Love going there.

Pat Tarnowski

Always good service and the supplies I need.

RF AF

Great Pricing & Awesome customer service

Jauston Charles Campbell

The customer service is stellar!

Kendall Ralph

These guys are great!

Kevin Wellmann

Great customer service always willing to help

Shawn Johnson

Pleasure doing bussiness with you ;-)

Todd Schleck

Outstanding service!

Joshua “Joshua Colvin” Colvin

Excellent service

spencer botz

A plus awesome!

Brett W

Outstanding business and people.

Ben Walsh

Jim is goat!

Andrew Patton

Excellent service!!!!

Greg Olson

Great service

John Ross

Except salespeople

Scott Edelstein

REVISED Good News.. I received a call from a very nice person named Dallas from Master Pool & Spa. Turns out, there's the Master Spa manufacturer, and then there's the Master Pool & Spa Dealer. Very confusing and not really sure I get it. Anyway, I guess we were dealing with the manufacturer when we were getting the run around, but we actually purchased the Master spa through Master Pool & Spa. Dallas called to help rectify the issue we are having. Dallas told me that he contacted Master Spa "factory" and that they have agreed to send someone out with a new board and replace at there full expense. Thanks Dallas from Master Pool & Spa Looking forward to Master Spa's call and or email so we can get back in our tub. Master Spa comes to our area several times a year. Their sales people make it seem as if service and part replacement after purchase is not a problem. Our spa is only a year + old and already has a broken main / mother board. OK stuff happens right? Called Master Spa and they said its part and labor are under warranty but their closest / nearest service center is 2 hr. + drive. They only willing to pay half or $150 since the service center wants to charge $300 for a long trip visit. Why don't they have a service provider closer to where they sell products? Master should honer there warranties and pay full price of warranty repairs. Its not our fault they haven't negotiated with a local provider. this is a company issue and they should pay for all repairs in full and provide a local service provider to repair at no cost. Bad business practices and customer service = bad deal for anyone looking to purchase a big ticket item like a spa. Shameful Master Spa. Fix our spa please! It was a 10k purchase we waited 9 months for it. Now is rendered useless until it's repaired. Buyers Beware!!

Nicole Dorsey

Gary Haus

Paula Simonson

Paul Glynn

Jake Schreder

Leslie Egner

Kim Berekvam

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