Reviews of Hot Spring Spas of the Twin Cities. (Spa) in Minneapolis (Minnesota).

Hot Spring Spas of the Twin Cities

152 Reviews

140 Comments

Spa

Hot tub store

14100 21st Ave N, Plymouth, MN 55447, United States

Description

Information of Hot Spring Spas of the Twin Cities, Spa in Minneapolis (Minnesota)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Hot Spring Spas of the Twin Cities

Popular times

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Reviews of Hot Spring Spas of the Twin Cities

Jeff Jorgenson

I worked with Brad to purchase my new Hot Springs spa. Brad was great to work with throughout the process and was very responsive to all of my questions. He made sure the experience was painless for us and that we had all the water care and spa knowledge we needed to simply enjoy the spa. 5 stars.

Craig Frey

Great experience purchasing a hot tub from Hot springs! They were very helpful showing different models. This is our first hot tub so we have lots of questions. Bill responds quickly to all questions to get us started up and anything else as they come up. We are loving our new hot tub!

Alicia Wojchik

Stopped in based on Google reviews. Met with Brad the first time, who was extremely patient and answered all my questions, which were many as having a spa is new to us. Stopped back again and met with Mark, who again took an hour with us helping to make our final decision. Finalized again with Brad who sounds like he'll be there every step of the way as we await our new spa and set it up. Super excited about the salt water option instead of chlorine! Note, it can take a bit to get your spa in hand, but it sounds like it will be so worth the wait. Would highly recommend them so far based on the over-and-above service!

Kristin Laughlin

Mark is amazing! I needed help with my new hot tub and he coached me through the entire thing! He was so patient and helped reassure me that I didn’t break my brand new tub! (Way too much salt) I was mostly a panicked mess when I called and he managed my hot tub and my big emotions with ease! Highly recommend!!

Amanda Boll

We walked into Hot Spring Spas not knowing what kind of hot tub we wanted. Brad showed us around to different tubs and explained each one to us in detail. He answered all of our questions and didn't pressure us at all! We had a wonderful experience with his help!

Alison Bloomquist

Brad has gone over and above with his customer service. We met him through a different vendor after a long wait for our swimspa due to Covid. I just recently reached out again requesting emergency help for a leak and he was the only person to respond over the holiday weekend. After exchanging texts all weekend he told me he actually doesn’t even work for that vendor and now works for Hot Springs but was trying to still help! I am so grateful for his assistance and his customer service is second to none.

Tim Brown

Had a great experience looking and purchasing from Mark at the Plymouth location. He is always friendly, upbeat, happy to help, and is never pushy. The customer support from Mark is excellent and I could not imagine dealing with anyone else!

Lori Brubacher

I virtually attended one of the Hot Springs Spas spa school classes, and Brad Rondeau did an excellent job! Although we've had our Hot Springs Spa for about 3 years now, I was able to pick up new information and learned a few new things too. Great. job!

Harold Nagle JR

Thank You Mark Roper, He was able to provide us with the information we needed for the upcoming install of our Freeflow Tristar hot tub. Great customer service, Thanks again Mark!

Terry Mizner

Brad R at Hot Springs Spa in Plymouth MN was fantastic. He took the time to help my wife and I choose the correct spa for our medical needs. Thank you much! A+

Nick Schilling

I highly recommend this establishment where I purchased a spa. The experience and communication has been excellent from purchasing the spa, delivery, and maintenance and service with several incredibly friendly staff. A+

Shari Erdman

We recently bought a grandee hot tub from Hot Springs out of woodbury. We have received nothing but excellent customer service from everyone we've talked to, Bill Brown was extremely knowledgeable and helpful to us. Jason Rounds has also been just awesome replying to any question we've had in email. We've talked to several others and so far never a bad experience with the hot spring staff. Thank you for your excellent service as we learn how to maintain out first hot tub!

Matt Messerli

From the 1st day we entered into the Hot Springs showroom, we have enjoyed working with Bill and his extended team. Bill’s knowledge and longstanding tenure with Hot Springs is amazing and likely why they continue to be the best. Bill and his team (Kit, Mike) follow up with their communication (calls, emails, texts) at various hours of the day and answered every one of our questions. This is our 1st hot tub and the quality and service they provide is nothing short of excellent. Thank you Bill, Kit, and Mike for your support and cheers to your ongoing success!

Joshua Kauder

Fantastic experience. Prior to our first showroom visit, I read reviews from many different brands, asked friends about what they liked about their hot tubs, and read "professional" spa experts articles. Our first showroom to visit was Hot Springs in Plymouth. Mike was our salesperson. He did an outstanding job. He asked great questions to pinpoint the best spa (size/layout) for our family. He helped us to appreciate their quality and why their spa's are so different from others. I'm glad we started our visits with Hot Springs because when we visited other brands it was clear to us that the others were subpar. Not even close. We paid a little bit more, but it was so worth it. As for customer service...beyond 5 stars. I called numerous times with questions and each person went above and beyond. A few even gave me their personal cell number in case I had a question after hours. Keep in the mind, they weren't my salesperson. The hot tub materials are of the highest quality. I'd strongly recommend buying a Hot Springs product.

T J

The customer service was world class, now days it seems like we have less customer service, but with Bill you get a world class experience that makes you happy he was you rep. He did such a great job! Giving advice on things he has seen in the industry and about the hot tub we chose. My advice is ask for Bill if you are looking for a hot tub or hot tub supplies!

Jeff Blanchard

We bought our Hot Tub in March with Mike. Very knowledgeable, listened to what we were looking for in a product and steered us in the right direction. My only complaint is that it took months to receive the product, but it is understandable with the supply chain issues we are seeing. Delivery, installation and walkthrough were professional and they have been there for any questions we have had.

Scott Bartolo

I would give 10 stars if I could. We have had our Pulse for a little less than a year and have had a solid experience from sales through service. Aside from the long wait to receive the tub, everything else has been great. We had one issue that required service to come out and replace a circuit board but it was done promptly and under warranty. Would highly recommend.

Dean Kloeckner

I have a close friend that has purchase two Hotspring spas in the past. When asked for his opinion, he strongly recommended Hotspring. Even so, I thoroughly researched hot tubs and came to the conclusion that Hotspring is the best on the market. Yes they are a bit more money but very well worth it! My specific experience was with Mike Walker at the Plymouth, MN location. A handful of times in everyone's life you have the fortune of working with someone who REALLY knows what they are talking about. It was clear from the beginning that Mike was in that group. From tub experience questions to detailed product questions, he knew it all. Moreover, since we are building a new home, the builder asked if we could get the electrical panel ahead of time so that it could be installed before the tub arrived. I called Mike and he snapped into action. After his flight landed he went directly to the warehouse and then met me at the Plymouth store so that I could deliver the panel to our builder. This is EXCEPTIONAL SERVICE! He did not have to do this, but he did. We are so excited to have our Hotsprings tub part of our new home! Mike Walker made buying it one of the best customer sales and service experiences I have EVER had. Thank you Mike!!

Kevin Conan

The sales person I worked with was Mike and he was great. He took the time going through the options of the different layouts and I actually ended up with a cheaper hot tub than I originally thought I wanted! The one we did get is perfect for us when we have 4 people in the hot tub because each person has their own space without touching one another. We did have issues but worked with Cedric and the manufacturer and were able to them resolved and haven't had any more issues in the last few weeks (it had a bad controller which lead to a few other issues but it's all working perfectly now and I trust that we're good for the long haul which is why I still give a 5 star rating!).

Rebecca I

We cannot say enough good things about Hot Springs. We worked with Chad and Jason via the Plymouth location. The city we live in has been incredibly challenging amidst a remodel. They worked with us every step of the way ensuring everything we were installing would be acceptable. The quality of their products are extremely high end. As they say, you get what you pay for and with these guys it is worth every penny. The technical experience, professional customer service and everything we purchased have been beyond impressive. Thank you so much for making this such a great, seamless process and truly caring about the customer.

Steve Hatcher

We are very pleased with our hot tub. The whole process was seamless. We worked with Mike and he was super knowledgeable as we were first time hot tub buyers. He explained the various options, routine maintenance, cost and answered any questions we could think of. I would highly recommend Mike as he was not “pushy” and genuinely seemed to care about the customer experience rather than just a sale.

John Pien

2nd generation customers of Brad! He was fantastic! Incredibly knowledgeable and personable. Excited for our Hot Springs Spa!

Mark Klink

Overall great experience with Hot Spring Spas...from our salesman Mike, to the team that delivered and installed the hot tub, and Jason who later came out to fill, start up, and treat the water (since it was too cold when originally delivered). Everyone we worked with was very knowledgeable about the products and very upfront about the process and timing of delivery. Would highly recommend Hot Spring Spas for your next hot tub purchase!

Chuck Doehr

I was very pleased with my time at Hot Springs. Matt was a fantastic and knowledgeable salesmen who made me feel really comfortable in the store (I don't like pushy salesmen, so this was the first big tell that I was doing business at the right place). I would buy from him again in a heartbeat. The store was clean, the service was friendly and after doing a little research before going in, I can tell you that the prices were a step better than competitive. I bought my hot tub from them and, if I can convince my wife, a sauna may be in our future too. If you're looking for great service and great products at a great price, look no further.

Elliot Handler

Mike and the entire team have been great to work with. Early in the summer we decided to go hot tub shopping. After talking to reps at several locations, it was clear that Mike was our guy. He talked us through our options and really worked to help find the right tub for our first time purchase. We had to wait a bit due to the shortage, but we have had our tub up and running for about a month now. We use it everyday, and it has been amazing. Best part is, that even now that the sale is long been finalized, Mike and Buzz have been so helpful and quick to respond to our questions as we learn how to maintain our water quality to maximize our enjoyment. 100% recommend Hot Spring Spas.

Jennifer Cogbill

I absolutely love my Hot Spring Spa! If I could do a 10 star review, I would do a 10 star review! Thanks for all your help Mike and Mark! U guys Rock! Seriously cool 😎 guys to talk to and very informational! Thanks for your help with my chemistry on the tub. …

David B Meacham

My wife and I had a great experience. Bill walked us through the various spas and helped us choose the perfect one for our family. He and his team were very helpful from purchase to delivery, answering questions along the way and have continued the great support as we’re learning to use and maintain our new spa.

Laura Hansen

This review is way too long in the making since we purchased our Hot Springs Tub September of 2020 from the Plymouth location. Mike was an outstanding salesman, he listened to our thoughts, explained the options answered all of our questions, and closed the sale with a great price, and best of all was very helpful assisting me AFTER the sale. I was having some issues with the tub chemicals (my doing) and Mike was outstanding with his knowledge and direction and availability. Its been almost a year and I couldn't be happier with this decision, Mike is a Hot Tub Superman, Highly recommended!!! Ron and Laura Hansen

Jeff DeLeeuw

This place was a great experience! No pressure sales just helpful people. Bill Brown was an absolute delight to work with as I found and ordered my hot tub. I actually turned around 1/2 mile down the road and went back and ordered a sauna as well. I don't often write reviews but this place is worth it!

Bridget Hust

In the midst of the pandemic, I bought a endless pool and a sauna from Mike. I had minor issues with both, and Mike was very helpful in resolving the issues. Mike has also been helpful with the pool maintenance, which was a little confusing for me at first because I have never had a pool. Because of all the handholding I needed, I highly recommend buying from Mike, the salesman at Plymouth. This is a high maintenance purchase (or maybe it is just me??) and I really think if you are going to spend all that money on big purchases, you need someone to call for questions on how to operate and maintain them. Mike was great!

Emily R

Mike and Brandon were very helpful at the Hot Springs Spa location in Plymouth. Brandon helped us initially sort through the characteristics of the spas, and once we went to the showroom Mike quickly was able to help us narrow down exactly what we were looking for. We had an expected delay due to COVID, but were always a quick email away from getting an update. Mike had great follow-up after the tub was delivered and we are so far very happy with our purchase.

Nate Wucherpfennig

Working with Mike at Hot Springs has made the experience of installing a hot tub super seamless. From picking out the right tub for our family, to understanding the advantages of the salt water system, on through to the installation and tutorials on our tub. All in all, super satisfied customer here. So happy we decided on this tub, it is already so enjoyable with the kids, and very happy we went with Hot Springs. Would definitely recommend working with Mike (but all have been great)...super knowledgable, professional, and available to help get us up and running!

Matthew Pfingsten

I bought a tub from Mike last August. First of all, Mike didn’t try to sell me the biggest, most expensive tub when I walked in the door. He took the time to understand our budget, how we would use it and how often and helped us get into the perfect tub for our family. Mike was also awesome about helping us understand proper hot tub maintenance as were rookies. Also, because of Covid, delivery dates we’re pushing back months. Mike and the GM (Jason Rounds) did an incredible job understanding the wants/needs of 100’s of customers in the same situation as us and took the time to create an actual plan on how to best serve everyone. At the end of the day, with all of the issues Covid created in their supply chain, they were still able to get us the tub we ordered by the date they promised. I can safely say that this is a perfect place to purchase a hot tub from.

Reese C

Although there were a few bumps in the road (out of everyone’s control), we had an overall terrific experience. Our tub arrived quicker than expected and is beautiful. We had an issue with delivery (again, it was no ones fault) but the problem was quickly remedied. Tyler, who sold the tub to us, has been fantastic every step of the way. He is a wealth of knowledge and has been extremely communicative. Tyler has gone above and beyond and we would recommend him to anyone looking to buy a tub.

Melanie Boulay Becker

We love our new Hot Springs tub and relax fully knowing that it includes a guarantee that we won't spend more than $30 a month on electricity to keep us toasty warm - even in Minnesota winters. We found it easy to compare initial investment but found it critical to look at lifecycle cost too. So glad we did because we found this guarantee. Costco tub prices were tempting but seeing the Hot Springs delivery team get ours set up and in place - no easy task - and knowing they started us out right with water and all chemicals needed - reaffirmed that we made the right choice. (Costco drops yours in your driveway - and you handle the rest, ugh.) The delivery team and Mike and Buzz at the Plymouth location did a great job for us - and connected us with a local electrician, Perry, who also provided us with great work - at a good price (we checked to confirm, not simply accepting the first bid. ) Thanks to all involved for getting us set up right with a tub we love. So cool that our different tub seats offer different jet experiences. We can adjust the jet flow - and it has lights included. Our family loves it - and our teen TALKS to us when we hang out in it! I highly recommend Hot Springs and the Hot Springs team!

Keith Bakke

I worked with Mike at Hot Springs spa of Plymouth. He was an excellent salesman, explained details of the tub I bought and allowed me to talk to multiple people who had bought a salt water tub from Hot Springs. After talking to previous buyers of a salt system for a hot tub I decided to buy one. Mike kept me up to date on delivery time and answered a questions I had after it was set up. I was very satisfied.

M G1

Excellent customer service and installation team. Due to COVID, there were long delays in production and delivery, but Hot Springs always did their best to keep me informed about my hot tub and swim spa. The Burnsville location is where I made my purchase and everyone there was very knowledgeable about the products they sold and what would work best in terms of location for installation.

Jillian Hyland

We recently purchased a Pulse model with Hot Springs in Plymouth, & had an outstanding experience with John R. John took the time to educate us, & listened to what was most important to what we were looking for in a hot tub. John was also very honest & upfront in his selling approach. We felt he was very fair, honest & trustworthy. John was very knowledgeable, personable, & experienced. I would highly recommend working with this location in the future! Thank you John & Hot Springs for making us feel so comfortable with this purchase! We are so excited for our new hot tub to arrive!!!

MICHAEL MOTHERSHED

We visted all of the hottub retailers in the twin cities and in Hudson, WI. We heard all the sale pitches and tested all the showroom models - But when we finally met Mike Walker - he asked all the right questions, he was honest, sincere, accomadating, was deeply knowledgable, super engaing and his service did not stop after we purchased the product. Anytime I called him with a question or concern - he was just as committed as he was before the sale. He also ensured my tub was delivered days after I ordered - which is a huge feat considering how the pandemic has negatively impacted the manufacturing community. I consider him an assest to the hottub industry and would highly recommened him to any and all my friends and familly.

Marque Nelson

Mike Walker is outstanding. I purchased a Highlife Envoy tub Salt water system. Mike explained when it would be delivered and how far out I could expect because of the backup. During the time prior to deliver he checked in with me. On delivery day, the delivery team took great care in getting the tub to my patio. Once the tub was delivered Mike has gone above and beyond trying to help me get the water set up correct. Hotsprings has gone out of their way to help with this process. I am thankful for Mike and all he has done to help.

George Coffman

Working with Michael (Mike) Walker to purchase my Hot Springs Jetsetter Spa was a pleasure. We first corresponded by telephone. He was prompt and timely with his follow-up calls. In the showroom, he was respectful and courteous. While I had previously own several spas over the years, my partner had never owned a spa. I explained that to Mike and he took extra time to explain to her the features and functionality of the Hot Spring’s products. He never pushed us to make a decision and gave us plenty of private time to make our decision. Installation crew was excellent. A few questions I had after the installation were provided by friendly knowledgable support staff.

Kristin W

I am so impressed with my Hot Springs spa, and the service is incredible! Josh and his crew that delivered the tub were very friendly and helpful and I have been able to reach out to Josh with all my initial questions. He has been very fast to respond and makes me feel at ease with getting used to my new spa! The hot tub itself is very esthetically pleasing. I highly recommend this company. They stand behind their product, and most importantly the service is best in class.

Michael Brown

What a GREAT day!!! My wife and I have been dreaming and scheming about how we could make a hot tub or whirlpool a reality for us for many years. We have window shopped, browsed online and almost pulled the trigger - bought one online and had to cancel the order before it was delivered because we found out there was no way we could get it into our basement without removing the stairway! We were skeptical when we decided to check out Hot Springs Spas (I'd been hearing their sales commercial for a couple of days). I called and talked to Jon at the Plymouth store and told him what we were looking for. Our budget was tight, but Jon was very helping in matching our needs with their products. That same evening he e-mailed me several options that might work for us with all of pricing and financing options listed so we knew just what we could afford. We drove out there (240 mile roundtrip) the very next day. What we found was a wonderful experience! Jon, Randall and the rest of the staff were so helpful and friendly, and not the least bit pushy. We ended up buying the absolute smallest hot tub they had there, but we were treated as if we were buying a $50K spa! They educated us on the chemicals needed and how to test properly and answered all of our questions about the different spas they had in the showroom. They even helped us measure and load it in our minivan, then took pictures....I think we were the first one's to ever do that! Can't wait until we get it in the basement all running. Thank you again, and we will make sure to let all of our friends know about the great sales staff at Hot Spring Spas of Plymouth.

Jenell Gilman

Overall we have had a pleasant experience. We were greeted by Mike in a friendly manner. We were shown the different spas and which would work best for our family. We were aware timing was going to be a while. There could have been more communication when our tub delivery got delayed, I had to keep calling to ask. It was delivered 2 months after it was to be delivered. Then we also weren't aware we would have to set up an appointment for the fill and to go over everything, that meant we missed another 5 days of not using it. Overall though we are happy and use it almost nightly. The kids love it (5, 1.5). The salt water system is easy to use and there is not a strong chlorine smell! Mike has helped us get all our chemicals right.

Adrian Sale

We had a great experience finding, purchasing and setting up our new Flair hot tub. Andrew, our sales rep, was extremely responsive, attentive to our needs and super friendly. We are now a few weeks into owning the tub and we’re really enjoying it. So relaxing and the kids are having a blast hanging out as well. Thanks Andrew!

Jake Humphrey

I had a great experience from initial sales with Mike who was an expert on the product and thought of everything, and Keo over the phone to handle incidental and logistical questions, and the delivery crew was fabulous! This looks like a wonderful tub, and with the promotional sale the value was even further increased. I'm finishing the electrical install as we speak, and I look forward to our start up next Wednesday, and using this wonderful spa for years to come... It was a wonderful transaction in every respect, much appreciated!

Jeff Jordan

I looked all over when I decided to replace my cal spa hot tub that we had for about 15 years. And after narrowing a few models down we chose a hot springs tub. The efficiency was what sold me and so far my electric bill has dramatically decreased.My whole family loves our new hot springs tub, would highly recommend. Also couldn’t be happier with the sales and service staff at the Plymouth MN location. When it was installed the young men were very helpful and installed it nicely. I have had a few questions since buying the tub and have stopped into the location. They have been extremely helpful answering my questions. Thanks Jeff

thomas wrobel

I was drawn into going with the Envoy spa as a result of Michael Walker's decades of experience & product expertise. His customer service was impressive- his insights were very helpful and built my confidence in moving forward. He is even helping me learn the ropes of how best to take care of our new spa!

Jenny Graves

Mike has been great to work with as a salesman. We knew when we purchased the hot tub at that there would be a delay. Mike was easy to reach when I had questions as well as Andrew. I highly recommend Hot Spring Spas.

Anthony Feia

Mike from Hot Springs in Plymouth has provided fantastic support since we received our hot tub. He has helped us through the learning process of how to manager the water in our tub and has always made himself available to answer questions as they come up. We use our hot tub every day!!!

Milt Dupre

We have never owned a Hot tub spa before and did a lot of research and chose the Hot Spring Envoy NXT Next Generation Spa with salt. We love it! This was going in a 3 season room and knew once it was in place we wanted it to last along time. So high Quality was very important. Randall and all the staff at the Plymouth store were awesome. The sound system rocks!! Sorry neighbors ;o). Also, the crew that did the install knew what they were doing and showed us how easy the new tub was to care for. 5 stars all the way though. Thank you!!

Nichole' Thornton

Just got my salt spa (Limelight Flair) delivered this week & I couldn’t be happier with the whole process in purchasing it. Bill Brown took the time to figure out my needs & wants, payment options & even virtually trained me how to start it up! If you are looking for a spa - reach out to Bill at Hot Springs! You won’t be disappointed in the laughs you’ll have along the way!!

Ray Moore

As a new hot tub owner, I needed a lot of help getting started. Mike made sure I was taken care of. Cedric in particular was a huge help! The hot tub is outstanding and the Hot Spring team makes sure you're happy with the experience.

Bailey Nordmann

My husband and I stopped in one day just casually looking for a spa. We met Jason who went through the many options that were there. He let us be when we were deciding between a few. He never pressured us into anything and explained everything to us! We were so happy and impressed with our experience here!! Our hot tub is better than we expected and it’s awesome to have Jason just a text away if we have questions. Will recommend to everyone we know!!

Jeremiah Curran

Mike was AWESOME! Supply chains have been severely backed up this year because of Covid, but he didn't try to overpromise something that he couldn't deliver. He told us up front and was honest about how long it would take, and then he responded very quickly every single time we had a question! If anybody is looking for a hot tub, Mike Walker at Hot Springs is the one you want to talk to! Thanks Mike!

Evan Pittman

We bought a hot tub from Hot Springs about 6 months ago, and we love it! The customer service was top notch as was the product we chose. Sales person came to our house and helped us get started and was available for any question via phone or email. We love the hot tub - it is perfect for our family!

Randy Stensgard

My wife and I worked with Jason on purchasing a new Hot Spring Rhythm Hot Tub, he was fantastic! Extremely knowledgeable, very helpful, and was more interested in what we needed in a hot tub verses trying to just sell us something. I highly recommend working with Jason and buying from Hot Spring in Plymouth, they are amazing! Can't wait to have our tub delivered!

Carly O'Leary

Today we had a phenomenal experience with the HotSprings customer service team. Bill Brown made it very easy to get ahold of him and had our issue resolved over the phone in under 15 minutes. Being able to speak to a live person and have him walk me through the process was absolutely amazing Thanks Bill and HotSprings Spas Pat and Carly O’Leary

Jason Klinefelter

5 star experience with Mike Walker. With the shortage of tubs due to demand, we bought this from Mike, Site unseen, off a truck that was due in, in over a month. Mike did a great job of explaining the process and what we should expect. He laid out all the details, costs and delivery expectations before even closing the deal. He was available for all of our follow up questions and continues to answer the phone well after the sale and delivery. We appreciate the confidence in knowing we have a go to person to help us out, especially when buying a big item like this.

Beth Grey

Because of the pandemic we were not able to do our normal vacations and decided to make the choice to make our own backyard oasis. There are so many choices for hot tubs out there our heads were spinning, until we talked to Mike Walker. He walked us through all the options and helped us pick the best fit for us. We would 100% recommend Mike and his team for anything hot tub and spa related.

Jeremy Greening

JohnR was very knowledgeable and helpful in selecting the perfect hot tub! As first time buyers....we did our homework and felt at ease with our decision to choose Hot Spring Spas of Plymouth. We ended up getting a great and favorable price while still getting a high quality spa! We look forward to enjoying our spa after long runs during marathon training and on those cold MN winter nights! Jeremy & George

Molly Tabron

Easy, easy, easy buying experience through Hot Springs - Mike and Cedric in particular have been so helpful... incredibly knowledgeable, available, and happy to help. (Oh, and did I mention that we love our hot tub?) Thanks, Hot Springs crew!

Travis Peterson

I decided to go with Hot Springs Spas as they were not as "salesy" as the other places down the road from them. Their hot tubs aren't flashy, but man are they built well and provide solid power. John R worked with me and my hot tub was delivered and installed by their professional delivery team. The guys showed up at my house when promised and had to haul away my old tub, I was impressed with every employee I came across at Hot Springs. New tub is up and running and I'm very happy I went with Hot Springs for my choice. If you want quality, go with these guys.

Randy Koppen

We had purchased and paid in full for a hot tub lid in April and told it would be available in five weeks. It wasn't and initially the company did not respond to our phone calls. So we posted a negative Google review. 19 minutes later a store representative called, had already investigated our concern and assured us the lid would be available in the next few days. Then Randall called a few hours later, sincerely apologized and asked how they could make it right. Lesson- wow reviews really make a difference and I am looking forward to doing business with Hot Springs Spa. I've found when businesses make right what is legitimately wrong they usually provide great products and service in the long haul.

Scott OBrien

Out of everyone (other stores) that I spoke with while shopping for a spa, Michael and Hot springs spas of the twin cities were the only ones that listened to what I was looking for and helped me to make a decision without trying to up sell to something I didn’t want. Great buying experience, Mike’s a good dude... does what he says he’s going to do and answers his phone when you call before AND after the sale. Highly recommend.

Katie Jacobs

Cedric was very thorough, patient, friendly and responsive the first weeks after our hot tub was delivered. We had difficulty calibrating our salt system but Cedric helped us get on track and promised to keep us on track should we need his help in the future.

Mkk3 003

I just finished with the install of the new hot tub and I have to say that went better than I expected. They had to use a crane to get the old tub out &'the new one in. The teams had obviously worked together before and they made it look easy. Josh, Josh, & Brandon who were the hot tub installers were very professional and cautious. They knew what they were doing and made everything go smoothly. I have never owned a spa before so they were very patient explaining chemicals while I took notes. They made sure I was comfortable with everything before leaving. If I ever need help I will definitely reach out to this team. Would have them back anytime!

Vamos River

John R was excellent throughout the process. He explained everything that we wanted and needed to know about spas, made great suggestions not only about spas but about the process and contractors we could use. Always with a great customer-focused mindset. The delivery crew was outstanding as well. We love our Pulse spa and are glad we went to Hot Spring. Advice: do a "wet-test" before you choose and buy (John's suggestion).

Dustin Schultz

Bill did an amazing job of walking me through all the options that I had when purchasing accessories for my Swim Spa. Thanks for not just trying to up sell me but actually listening my needs and helping me come up with the best solution.

Jerome Schmidt

Mark was very helpful and did exactly as he said he would! I appreciated working with him!

Rhonda Epperson

After check out several spa companies in the area, we recently purchased a spa from Hot Springs in Plymouth. The salesperson was really helpful answering all my questions in easy to understand terms, and I had a lot of questions as this is our first spa. The showroom was great, making it easy to pick which spa would work best for our family and also which options and color we wanted. My husband and I along with our children and grandchildren are all looking forward in a few weeks for our new spa. I have a feeling we are going to see a lot more of our family this holiday season.

Randy Stensgard

Fantastic experience! We have had our Hot Springs spa for 1 year, we use it almost every single day. My wife frequently says... “this is the best purchase we have ever made, out of the 27 years of marriage, we get to relax and connect/talk without technology”.

RJ Kern

Working with Jordan has been awesome. He is knowledgeable and friendly. I've been very happy with the hot tub we purchased in early Sept and no problems. I highly recommend working with them!

Lisa Schwartz

I bought a hot tub 6 months ago from Hot Springs Plymouth. The Hot Springs brand was recommended to me by many neighbors who have had great experiences with these. I almost never review businesses, but wanted to review them because I've had SUCH a good experience and feel they deserve a shout out and rave review. They were so patient with my millions of questions as I was deliberating which spa to get. And since delivery, they've been extremely accessible and happy to help with a myriad of questions I've had. I never hesitate to call, and they are always there for help. And that's such a relief since I came into this knowing nothing about spas. I so completely recommend these spas, and these people. GREAT decision on my part.

Amy Stern

My husband and I recently met with Jason to take a test swim in the Endless Pools swim spas. Jason was extremely knowledgeable and helpful. He helped us understand the differences between models and led us to a making a confident and informed decision. This pool is the realization of a long-time dream and is a big investment for us. We really appreciate the time and energy Jason took to help us launch this exciting project.

Karen Pederson

Went to the Plymouth store to get new filters. Brought in one each of the 2 types of filters I needed. I needed to fill the hot tub, and didn't have time to try to clean them, and frankly thought they were too far gone. Jason Gillen helped me get the right filters so I could be ready for the weekend, then he called me the next week, and said I could come pick up my old filters, as he had cleaned them. Above and beyond! Thanks!

Amy Stern

My husband and I recently met with Jason to take a test swim in the Endless Pools swim spas. Jason was extremely knowledgeable and helpful. He helped us understand the differences between the models and guided us to a confident and informed decision. This pool is the realization of a long-time dream, and is a big investment for us. We are grateful for Jason's guidance in helping us launch this exciting project.

Kyle Beckler

After a 7 1/2 week wait from when we ordered, our new Limelight Pulse model finally arrived. When we signed the contract during the "pre-fair sale" we were told 4-6 weeks so we were a little frustrated with extra wait time. Once we knew the tub had arrived in their warehouse, delivery was going to take another 10 days. After some communication with their delivery scheduler and Randall, we were able to get the delivery date moved up a few business days to have it for this past weekend, which we appreciated. Turned into a great, relaxing weekend despite the warmer than average temps outside! The delivery process went smoothly for the most part except the installers did not have some hardware pieces with to install the cover lifter properly. They ended up returning promptly a few days later to finish installing the lifter but we were still able to use the spa in the meantime. One thing that could be better communicated in the pre delivery manual was the length and width of the electrical cut out in the bottom of the tub. The electrical opening is very narrow and getting 3/4 " liquid tite and it's fittings to fit was difficult. Initial start up after wiring was completed was very easy. Now we are working on figuring out our sanitizer routine. So far, so good. Our overall experience was a good one and this business has a good reputation for customer service. Communication with Randall and the staff was always prompt and professional. There were no pushy sales gimmicks to speak of. Mostly just well asked questions to narrow down what we were looking for. Other than the later than expected delivery date, we are very satisfied so far with our choice of a Hot Springs Spa from Hot Springs of Plymouth and are looking forward to many years of year round relaxation. My wife and I can't believe how soundly we have slept these last few nights! Exactly what we needed!

Scott Webb

The team at Hot Spring spa is great to work with. They are always available to answer any questions and help provide solutions. Installation of my spa went very smoothly. Jason has answered any questions I’ve had no matter how trivial. You can tell they care. I’ll definitely recommend Hot Spring Spas of Plymouth to anyone!

Susan Lynn

I have been researching hot tubs for a very long time. I stopped at the Plymouth store and spoke with Greg G. He was very helpful and I appreciated his patience with answering all of my questions. He was not pushy at all and I did not feel pressured. I am loving my new spa and my back that had been hurting has felt much better. I wish I would have done this much sooner. Thank you for your help. I will be recommending Hot Spring Spas.

Natasha Streit

My husband and I just purchased a sps from Hot Spring Spas in September. We visited several stores including Cal Spas, Master Pool & Spa and Performance Pool & Spa in order to do our Due Diligence. Our experiences at those other stores paled in comparison to our experience at Hot Springs. The competitor stores sales folks, were for the most part, slimey and over the top--with the deals they were willing to create and way they spoke about the spas. When we came to Hot Springs, we found a very different experience. Jordan Schroeder asked us a lot of questions to figure out what we were really looking for and then made a recommendation that fit right within our needs and price range. No hard sell, just an honest conversation-- very refreshing! We are extremely happy with our purchase.

Tom Blaeser

I worked with JohnR at the HotSprings Plymouth location. John is very knowledgeable and did a great job answering all of my questions. I ordered a Pulse on 6/19 and excited for the hot tub to be delivered in the next couple of weeks. I will update my review after delivery and then after we use the tub a few times. Thanks for your help John!

Jonathan Hedstrom

Mike with Hot Springs Spas was very helpful and responsive in our search for a hot tub. Always quick to respond to questions and ready with helpful advice once tub was up and running. Wouldn't hesitate to recommend Mike and Hot Springs Spas.

G Tinberg

We had our 13 year old spa serviced today by technician Janvirer Ojong. He did a great job with everything on our list, answered all of my questions, and provided excellent customer service. It was a pleasure working with someone that takes pride in his work. He showed me everything he was working on and also gave me some tips on spa care that I had not thought about. We were very happy with his work and enjoyed talking with him, too!

Patrick Vossen

Surprime customer service by both Randall and Jason. From purchase to delivery as well as learning about the hot tub chemicals they were both excellent. I totally recommend buying a hot tub from Hot Springs, you will not be disappointed.

scott altringer

We really enjoyed talking with Jason and we referred to him as the nice guy while we shopped at multiple stores. He did a great job and we were very close to signing the deal he offered, then we sat in this tub at another store and knew it was a match. Great service from Jason though!

Drew Bryan

Appreciated the customer service along the way with strong communication and actively working to make it the best experience possible. We are happy with the hot tub we purchased and excited to enjoy it for years to come.

Eric Robeck

Bill brown was great to deal with took care of all of my questions and needs

Rebecca Kmetz

I had a great experience at the Plymouth store. Mark was very knowledgeable and helpful and made me feel very comfortable about our hot tub purchase!

Andrew Beliveau

I went with the Envoy and have had it for a month now. Absolutely wonderful Tub. Everyone at Hot Springs has been so professional from purchase thru delivery of tub and even for questions about chemicals. Jordan sold me the Tub and he has made the experience so easy and has followed up every time in a professional manner. Thanks Much

Paige Martin

We just got our spa delivered by Josh and crew.( Josh P, Josh L, Brandon) They did an awesome job! Very Friendly and knowledgeable. We have had great service from everyone so far at Hot Spring.

Stacey W

Frustrating experience. I have people telling me different things. The guy who sold us the tub was very knowledgeable and said he had worked there for 19 years but apparently when I talked to the manager about my order he told me this guy was a temp and did everything wrong. My tub never got ordered because the $500 down according to the manager “doesn’t order you a tub here”. I wasn’t aware of this since I was told that’s all that I needed to pay the day we “ordered” it and the contract I signed also says delivery within 4-6 weeks. I’m happy I didn’t give them anymore of a deposit because I’m probably going to have to take the loss. Ironically though they have the exact hot tub we ordered sitting in their warehouse. Obviously I want my hot tub so I get over the fact about all this conflicting information I’m being told and schedule an electrician for dec 8 and talked to James about delivery which was set up for dec 8 at noon, this was prob a week and a half ago. Today I get a call saying they want to set up delivery for my tub which is weird because I already scheduled this. I called back 3 times today and everytime James is on the phone. I left a voicemail this morning and a verbal message with a girl this afternoon and she assured me he would call me back before the end of the day, which he didn’t. I would prefer my deposit back so I can buy a hot tub from somewhere else and not deal with this. I choose this place because of their good rating. I’m thinking these reviews have to be fake. That or I’m just getting really unlucky with who I’m dealing with. I want my deposit back!! If the process is this hard when I’m trying to pay them $8,000 I can’t imagine what kind of service I’d get if something went wrong. I've updated my star rating because they did have good follow-up after the tub was delivered. I cant give them 5 stars based on the negative experience leading up to it but the tub is great we enjoy it.

Butch Cavello

We could not be happier with our spa. More importantly, the ENTIRE staff has been helpful in answering questions and assisting us in the maintenance of our spa. We have recommended Hot Springs to several friends and truly appreciate the service they have provided! Great company!

Sandi Meyer

Even though I have not purchased yet, I met with Jon & Jordan during my search for a tub. I can't begin to tell everyone how pleased I was to speak with them and learn that they are so knowledgeable and up front about everything. I am hoping and dreaming of the tub they showed me and look forward to doing business with no one but them.

Mark Enslin

Great experience with Mike and his team. We absolutely LOVE the spa they recommended. Great experience with sale, delivery, and setup. Highly recommend Mike and his team!

Jessica Owens

Love this place. They were very helpful with financing, flexible delivery dates and A knowledgeable crew that came to set it up. They continually help answer my questions with maintenance and call back immediately. Randall was our in store help and I would recommend him to everyone.

Lisa Nagel

The delivery team and staff were incredible! Sedrick and his team went above and beyond for us and we couldn’t be more grateful. We can’t wait to use our tub.

Angela Meyer

Jordan was very knowledgeable and was able to help us find the Hot Tub that would be just right for our family! He offered us a great deal on a high quality tub!

Geoff Bremner

We love our Vanguard. Mike made the entire experience easy. Highly recommend Hot Spring brand and Mike and his team.

Kristine Chase

Randall at Hot Springs was truly A+ Customer service from the first step in the door he Answered all our questions and helped us find something in are Budget. I highly recommend Hot Springs in Plymouth thank you so much for everything.

Madison Albrecht

We had a wonderful experience with Bill Brown! He was very helpful and always extremely prompt in answering our questions!

Steven Seiler

Interesting show room and a wide range of prices and features. Jordan was very helpful finding a tub that fit our price range and size. Big variety worth a stop.

Ryan Dahl

Bought a house that had a hot tub and needed a lot of help getting the water right. Marcus helped me out over the phone and I got everything all figured out. Every time I call in I get the best explanations over the phone what I need to do to fix my problem. Thank you, Marcus!

RONNI STEWART

I stopped in at the store to get information on the therapy pools. Jon K. was very helpful and reviewed my optional financing options for my husband and I . Very knowledgeable. Thank you , Jon K.

Nancy Kmetz

What a wonderful place this is! Friendly extremely knowledgeable salesperson! Very nice showroom! Thank you Mark

Jeff Wendt

First of all...they answered the phone...that was pretty great. Secondly...Jason was very helpful, although they're not able to help with my specific brand of sauna, he did all he could to help me. I greatly appreciated the wonderful customer service!

Julianne Hammond

I called Brandon in Plymouth with a ton of questions He was so patient and I’m pretty sure he figured out my problem because he listened and had great knowledge This confirms that you should buy from a spa dealer for future hot tub careI felt bad at first because I had so many questions but he assured he was fine with itBrandon is a total asset to the company

Morgan Wells

Tyler was responsive, shipment was relatively on time (rare these days), and product was good quality. Highly recommend.

Madame Scarlett

Called the store looking for help on my spa. Brandon was very personable and answered all my questions. Great company will continue to do business with them.

Kevin Donnelly

Andrew was a big help picking out the right spa. Removal, delivery, and setup staff were very helpful and professional.

Uriah Giordana

Great experience in store and during setup at our home — Jason was excellent. Very pleased overall.

Nawni Nguyen

I came into the store interest in the best quality hot tubs. I spoke with Jon and he was extremely helpful and knowledgeable.

J Smith

Excellent help and follow up with Randall and John at the Plymouth store. Very pleased with the Spa and they made the buying experience a delight.

Dania M. Medina-Vélez

Jon Kjellsen was great, and HotSpring they treated us awesome! We love our hot tub!

David Martin

Buying a hot tub seems even worse than buying a car. Luckily, Greg helped me sort through a lot of what I had found online, thanks!

Chris Heine

Hot Spring Spas is the best, they have an amazing product and the best staff! Randy and his team went above and beyond!

Jon Richard

Came into Hot Spring in Plymouth and was greeted by Jon K and received the best service ever ! He was very very kwoledgeable !

Edward Whitten

Aaron was very professional and courteous.

Cristina Nikolov

Great place! Loved working with Brandon, ask for him for your Hot Spring Spa!

Jeanne Anderson

I visited with Bill Brown and he had answers to all of my questions. Very friendly and knowledgeable. Thank you.

Kathy Prokosch

Would like to send KUDOS to / for Randal. He helps me out even with my really dumb questions and never makes me feel dumb for asking!

Jason Gillen

amazing choices for your Wellness needs. Quality products and superior service.

Jeremy Link

Tyler & Chad are very helpful finding the spa I wanted.

Erin Buselmeier

Great showroom and support. Randal great to work with and very responsive.

Connie Powell

Mike was awesome! Love my hot tub!!!

Nicole Smith

Beautiful layout, kind staff, great spa selection.

Marc Wittenberg

Mike Walker was great to work with!

Betsy Miller

Jon Kjellsen knows his stuff with Spa’s!!

Michele Foss

Excellent service! Friendly and items well stocked!

Bill Wixon

Great service from John in the Plymouth store today.

Judi Fabing

Love our hot tub

•Poison•

Great experience!!! No pressure at all!!!

Zach Sanford

Nice store with a good selection.

tim huttner

Great spot to look at tubs..

FrostyWaters

Monique Stumon

BILLYBOB Bauer

Bonnie Eiss

Dan Wise

Anthony Talbot

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