Reviews of Aqua Living Factory Outlets. (Spa) in Des Moines (Iowa).

Aqua Living Factory Outlets

108 Reviews

87 Comments

Spa

Hot tub store

3368 100th St, Urbandale, IA 50322, United States

Description

Information of Aqua Living Factory Outlets, Spa in Des Moines (Iowa)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Aqua Living Factory Outlets

Reviews of Aqua Living Factory Outlets

Melissa Gay

I want to thank Dan, Steve, and everyone who helped make a dream come true! It's amazing that even though we didn't set foot in a showroom, we have exactly what we wanted. Dan worked with us over the phone, text, email and we ended up with an amazing deal that was perfect for us. It was completed quicker than expected yet they worked with us to give us the time to get a deck completed and then the delivery was arranged and even though it was windy cold almost too dark we have our tub. We'd also like to thank the delivery guys who were professional courteous and eager to answer any questions we had, they did an awesome job! Thank you ALL so very much! You helped a dream come true!

Kerry Culp

Our Tub arrived at the shop before we were ready to install so we agreed to have them resell and order us another one. During this time the Corona Virus shutdown happened causing issues with getting our supplies. Staying in contact with the shop and the company itself we were able to not only acquire the supplies for installation but also technical support as we installed the tub ourselves. Several changes were made in our installation of the tub so we needed to order different pieces than what was originally ordered. With all the problems that logistics, supplies and Corona caused, this company went above and beyond to make sure ALL issues were satisfied even those that they had no control over. This is one company in my mind that "says what they mean and mean what they say". We would HIGHLY recommend this company for their hard work and integrity, starting with the sales Rep continuing through returning unused items.

Bryan Hall

Marcus helped us find the perfect hot tub for our family! Delivery happened on time and installation went without issue. We are loving our Catalina tub!!

Kelli Paulson

Easy place to buy a hot tub from. Great communication! Guys they recommended to deliver wasn’t so great but eventually got the job done.

Bruce Blankenfeld

Love our new not tub. Marcus was such a knowledgeable salesman we enjoyed working with him.

Brynnie P

We had a great experience with the Aqua Living Factory Outlets. They helped us pick out the hot tub that was perfect for our family. We were very pleased with the quality of the hot tub and the price. We use it several times a week and are so happy to have it. I highly recommend buying your hot tub here!

Ryan Cantrell

It's been 21 years since this disabled veteran has been in a hot tub. I attached a piece of plywood and seat to a atv jack. Absolutely amazing. This hot tub works finer than frogs 🐸 hair 🤘🏻This is a relaxation everyone needs to have! Thanks again Spa Steve for everything! …

Nancy nNutzman

Aqua Living Hot Tubs is the place to buy your hot tub, if you want good prices, great customer service(thank you, Mitch) and answering questions! I bought our hot tub on the phone...I got exactly what I wanted! It even came 3 weeks earlier than expected! Kieth, who brought the tub and set it up made sure everything was perfect!

Jan Sullian

My husband an I after many years together decided to buy a hot tub. After doing a ton of research and visiting many hot tub places we decided to entrust our purchase with Aqua Living. Marcus has been wonderful answering all of our questions prior to and even after our purchase. The information that comes with the hot tub was not real specific to our model so we had a lot of questions! Thank you Aqua Living for all of your continued support as we navigate learning how to care for our new investment!

Harold Brown

We had a good a experience with the salesman. He answered all of our questions and was very knowledgeable. Thanks to the pandemic, We had a bit of a wait until our tub was delivered. We're very happy with the quality of our new spa. We shopped around and there's no doubt we got the best bang for our buck! Update. I was contacted by aqua living factory outlet and asked to leave a review in return for free filters for my hot tub. I never received the free filters. I messaged back them about this and got no response 🤷🏼

Becca Sue

I spent 2 to 3 years researching hot tubs and prices. So I knew what features I wanted and exactly how much I wanted to spend. Aqua Living was the only place in the area who could offer me all that. I purchased a Dr Wellness G6 Tranquility spa and we love it. It has been extremely helpful with my arthritis and fibro pain too!

Lillian Curry

Been researching spa for some time so I felt I knew what I wanted. Mitch at Aqua Living was a great listener and supported my choices. He answered all other questions I had and anything I hadn't thought of. Delivery and setup was quick and simple. I'm retired and use it 2 to 3 times a day after walking. Feels amazingly wonderful for arthritic knees!! LOVE IT!!

Kelly

We got a new hot tub from Aqua Living and had nothing but a great experience from start to end! They were very professional and knowledgeable. They helped us every step of the way. We love our new hot tub and use it all the time. Thank you very much guys!

Ruth James

Marcus was fantastic. Found us an affordable hot tub in the warehouse, and had it delivered and set up in just a couple weeks. Followed up a few months later. I highly recommend Aqua living factory outlet.

Brian Brenizer

Great company to deal with. Researched hot tubs for awhile. Went with the Catalina. Had bigger pumps and more features with a better price then any other hot tubs that we looked at. Got it home and has been great unit.

Tom Greene

The folks at the Aqua Living Store are great! In the middle of the pandemic, we purchased our spa and were pleasantly surprise with how well everything went. From answering every question and checking the factory's inventory, to a challenging delivery in January and to the professional set-up and operation of the tub....everything was great! Al, Steve and Alan at the Aqua Living Store were easy to work with and we will definitely recommend them to anyone looking for a new spa.

Clear Lake Coffee Roasters (CLCR)

We are very pleased with our purchase (August 2021), great hot tub value, we use it daily and could not be happier with the quality, to date. We had an issue with one of the Bluetooth speakers not working and the responsiveness to the issue has been handled well, by both the local sales manager and the factory.

Wayne McCabe

Our Catalina Berkshire is phenomenal. We purchased it primarily for therapy and it has performed better than we could have imagined. Our shopping experience in the store was easy and enjoyable. It was installed by a very experienced and professional crew - up and running the next morning. And now we’ve had our spa now for about a month and we certainly know what a great decision it was to buy from Aqua Living.

Joshua Sprinkle

Customer service was great. Show room could be more showy. Delivery and support after the hot tub was in place has been good and I haven’t had any issues with the tub. Would recommend.

Brittany Gilson

We have had our tube for about 6 months now and love it! The staff at Aqua Living was knowledgeable and easy to work with. The price was great and we use it more then we thought we would! Perfect for the cold winters in Iowa

Lisa Wilkinson

The salesman was very helpful and the team was so patient as we changed our order a time or two. It did take awhile to get but we were always updated on its status, they were very responsive to my questions and when it was ready they were very flexible in setting up delivery. The spa looks great and works great. We’ve used it almost everyday for the last three weeks since it first arrived. We got the Catalina Carlton and we LOVE it.

Ashlee Crawford

I got my G 20 K tranquility wellness spa three years ago. Since then I’ve used my spa weekly all year round. I’ve never noticed a difference in my electric bill, the water bill once every four months when I drain and fill it up again, and to date the only thing that I’ve needed to fix was a small upper waterfall jet. I honestly had a pretty difficult time tracking down how to get the part, I should’ve just called the aqua living company first because they ended up having the small piece and giving it to me for free. I love my spa, I can’t use it enough. I had a great deal on mine and it was paid off within one year. I would highly recommend this company and this particular hot tub.

Betty Field

Hot tub delivered faster than planned. Great service! Fantastic pricing!! - Definitely continue to do business with them.

Newfiegirl Hender

Great purchasing experience. We had no knowledge of hot tubs features what to look for pricing etc. Al was able to ask us a few questions and make recommendations on they type and size to purchase. As we become more educated on hot tubs and did some research the prices that Al had hands down best the local competition. As a hockey family we can’t wait to get our hot tub installed!! It will be fantastic after a day in the cold rink and playing hard to sit back and relax in our new hot tub (which will be ready to go when we get home thanks to the wifi feature!! ❤️

Amerist Chambers

We ordered our hot tub just as the pandemic hit. We were fortunate not to have any delays. We love our Carlton hot tub and use it consistently. We had a great experience working with Steve and his crew!!

Craig Herrick

They are always friendly and knowledgeable. My hot tub has been an awesome purchase from Aqua Living outlets. I have owned my hot tub for 3 years and I still love it.

Sandy McClure

Steve was awesome today when my husband and I were choosing a hot tub. We got a great price and are both so excited to have it delivered and set up for us. Highly recommended!

Michael Wallace

This was my first hot tub experience. After weeks of looking online at hot tubs including the 'marketplace" I finally contacted Steve with Aqua Living. He was fantastic to work with. He addressed all of my concerns and answered all of my questions. The order process was simple. My tub arrived earlier than expected. Had some issues with the delivery which is handled by a third party vendor (minor damage), but my delivery ended up being free. I have also had to call Aqua Living technical support for some initial troubleshooting and they were awesome! No issues now. I enjoy my hot tub every day. What I am most surprised about is the insulation. The heater/recirculating pump does not run all of the time and the water is always hot and crystal clear!

Tessa Jones

After a delay (due to COVID) we finally received our Catalina Luxury Hot Tub, the delivery process was seamless, they set up our unit and guided us on how to fill the tub! We had great support there after to understand how to operate the unit and make sure the water was treated correctly! I would highly recommend buying a Hot Tub from Aqua Living Stores! -Tessa Jones

Mitchell Kuhnert

The new hot tub was a great purchase for our family. I was happy with all of the customer support from start to finish.

Chris Lafler

Aqua Living is where we recently purchased our hot tub. We were able to get everything we wanted in our hot tub for a very reasonable price. Having been previous hot tub owners we were looking for certain things and this was not a problem at Aqua Living. We had a longer wait time on our hot tub due to manufacturing problems with Covid, something that was beyond Aqua Livings control. It was worth the extra wait time. I would recommend them to anyone who is looking to purchase a tub.

Victoria Stassines

I have been looked for a hot tub for about a year. We worked with Steve on this one. He went above and beyond and out of his way to get us the hot tub we wanted. I am very very happy with our purchase.

Blake McIlravy

I bought my hot tub from steve over 4 yrs ago was one of his first customers and sent many friends there also. Anyway I had a leak and I went in and talked to him and he got them ordered for me and even PD for them and shipped them to my dr. 👍👍 …

Casey Meyer

I found this company when researching affordable hot tubs, specifically trying to determine if the price point i had in mind was even feasible--i was only interested in getting a tub of a certain size at a certain limit. After contacting them via email, Steve responded with a link to the Dr Wellness G10K that showed an MSRP that was almost double my price point, which made me think "are you kidding?" Then after exchanging a few texts, we talked for about 45 minutes and he offered a deal that seemed impossible. I made a purchase still thinking "this is too good to be true," and after what turned out to be a very long lead time due to covid, my tub arrived. All I can say is it is AWESOME! So much better than anything I could have gotten locally for the price I paid. Don't hesitate to buy from them, I would do it again anytime!

Jaguar Tonniges

I found the sales staff to be knowledgeable and thoughtful. They did a great job of helping us through the many options and styles available at Aqua Living Factory Outlets. The hot tub we purchased fits out needs, and excited with the options we settled on.

Monte Dreher

We purchased an awesome tub at a great price and delivery was very fast and professional!! We would definitely purchase another one from the Urbandale Ia store !!

Danielle Weide

Highly recommend working with aqua living factory outlets in Urbandale. We checked many places for a hot tub before purchasing. This one was definitely the most reasonably priced with high end features. There were a couple places that were asking DOUBLE for similar features. We just had a friend purchase one as well, as we LOVE ours!!

Mike Tracy

Thanks to Steve and Aqua living. I received nothing but first class service and attention to detail! Love my new tub and HIGHLY recommend anyone looking for a hoy tub to come here!

Hizzl “Gladiator” Dizzl

I purchased a spa in april, and we are very pleased with our purchase. The G2 spa is a perfect size, for me and the wife. It's easy to operate and runs just like the sales rep said it would. Aqua living factory outlet is the way to go.

Ryan LaBarre

My wife and I were in the market for a spa, and it didnt take us long to find Aqua Living. We met Steve at the DM home show and within a few weeks had placed an order for a LG-12 spa. It arrived on time, installation was taken care of and within a day it was being used. 6 months have passed since our spa was delivered and its been used no less than 100 times. Its been flawless. We had one minor issue with a cover which was immediately taken care of by the support folks who were quick and courteous. If you are shopping for a spa, visit Steve at aqua living. Being in sales myself, I am always appreciative when someone doesnt sell to me, but rather arms me with information to make the best decision. He could have easily pushed me towards a more expensive spa, but he didnt. He actually directed me to the spa we ultimately bought, even though it was a less expensive (and less features) unit. I respect that. I would have zero reservations about recommending Steve and the team and aqua living.

Dodie DeHoedt

Nice people to buy a hot tub from.very helpful,and cost was very affordable .cause we checked around before buying from them.!! Very knowledgeable

Mendy Aliano

Would definitely advise buying one they have in stock. I ordered one and manufacturing was taking way longer than expected so after 2 month of waiting and i'm very impatient, they let us change our purchase to one in stock and happily received it within the week.. our sales man was very helpful in making our 4th of July deadline . Thank you Steve for being patient with me

Judd Meinders

Marcus was the most responsive person we talked to throughout our journey to find a spa. It was a no-brainer to order from aqua living.

Clay Helvey

Excellent service. very fast deliver from on line service at a much cheaper price than local stores. love the hot tub

Barry Thome

We have been very happy with our hot tub purchase from Aqua Living. Very friendly and helpful staff and great follow up on making sure we have everything we need.

Al Heryford

Very friendly and knowledgeable. Answered all my concerns and set us up with a spa that fit our needs. All in all a excellent experience.

Kathie Owenson

Loved working with Steve! He knew what I was looking for and was very honest and quick to fix me up with a GREAT Hot Tub! Such a great deal too! Please check this place out, You will be glad you did!

Jerry Groth

Hot tub works great. Built and delivered within the time they guaranteed. Great value.

Lynne S

We love our hot tub, but can’t figure out how to raise the temp over 99 degrees.

Allen Birdsell

It was a great place to get a great hot tub for the money! The people who sold us our went out of their way to make the best deal possible! It was worth the 5 hour drive to get a great hot tub!

Joe Kelso

Great people to work with, reasonably priced when compared to other stores, good financing options, and a quality product! If you are in the market for a hot tub, I recommend checking this place out!!

deb danley

Very friendly staff. We love our hot tub and use it often.

Joel Price

I purchased my spa from Aqua Living and have nothing but good things to say. Very good customer service and helpful in answering my questions!

Suzie Netolicky

We purchased the PP41hot tub and absolutely love it! From sales to delivery, the service is second to none!! Thank you!!

Brian Nuzum

Staff made it very easy to understand what we were buying, price was excellent, and service and delivery were nothing short of perfect, highly recommend.

Randy Mitchell

Go see Steve he will give you a great deal on a new hot tub. I love the one I bought

Jeff White

Love this place! Over and above helping me get my filters and replacing parts. Very friendly and attentive. Wouldn’t go anywhere else

Tracy Lawrence

Steve was really great helping me understand the ins and outs of swimspas without ever making me feel pressured into a big purchase. I really appreciate his time.

Marilyn Campos

Excellent service was provided to me and my family during the entire experience. All of the staff were very helpful and answered all questions. Great job!

Shar Duncan

Great hot tub for the price. Performs well, jets are strong, easy to maintain and I like the LED lights

Grant Gaumer

Excellent products, pricing and communication. Delivered on time with excellent service. Wouldn’t hesitate to recommend them to anybody!

Martin White

They worked around my schedule, and went above and beyond with anything I have needed. Very pleasant to work with!

Gordon Miller

Our buying experience was excellent. No pressure sales personnel, great service and great communication.

dsmjoker2

Great Deal , great staff, very helpful even after the sale, would definitely recommend checking these guys out first .

Josh Cizmadia

Great product and service

Michelle Weatherly

It was a great experience!!! Very knowledgeable staff and the customer service great!!

Dave Pillow

The service and product I received was excellent. I Highly recommend Aqua Living.

Larry Stumbo

Very good customer service.

Jesse Vroegh

Don was very knowledgeable and friendly. No pressure type sales.

Antoinette Thompson

I had an easy sale and they put it in in a timely manner.

William Mount

Nice staff, hope to buy from them in the near future

Isaiah Lackland

Great service, great prices!

Kevin Ross

Fantastic prices and friendly sales staff.

Mindy Kriegel

New owners are great!

Rob Rouze-Luke

Great prices and friendly staff.

Nick Bryan

Great place to buy a hot tub from

peter brendel

Everything went well from ordering to delivery.

Robin Wheeler

Great job AL and Steve

Nicky Lindahl

Really great customer service

Larry Singleton

Awesome display, products.

Stacy Leners

Very friendly and helpful

Paula Duchin

Have not decided

Brent Knutson

Excellant customer service. Always respond quickly and are very helpful. We love our tub and it is everything they promised it would be. They have still been helpful with upgrades and other ideas to keep it in great shape. Thank you Steve and Joni!!!!

Corrie S.

We have had our hot tub a little over 2 months now and it has been great. Marcus was great to work with. Very knowledgeable and answered any questions we had. Delivery went great. The guy delivering told us we needed a different size breaker for the tub we got. He gave us an electrician to get a hold of and it got taken care of right away. Have been pleased with everything so far!

John Ross

Alan Bernard

Stef N

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