Reviews of McDonald's. (Restaurant) in Charleston (West Virginia).

Name: McDonald's
Address: 1626 Washington St E, Charleston, WV 25311, United States, Charleston, West Virginia
Telephone: +1304-343-4256
Price range: €€
Rating: 3.3

McDonald's

0 Reviews

189 Comments

Restaurant

Fast food restaurant

1626 Washington St E, Charleston, WV 25311, United States

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Description Map Opening Hours Reviews Contact Photos

Description

Information of McDonald's, Restaurant in Charleston (West Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

We still haven't received any review on this business.

Map

Open hours of McDonald's

Popular times

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Reviews of McDonald's

William Shingleton

What I have repeatedly referred to as the worst McDonalds ever...rarely is my order correct, they are often without ice for the drinks, and the wait times are excessive. Customer service is virtually non-existent and the employees are often rude and dismissive...and occasionally hostile.

Dale Boggess

The store manager Angela speaks to her employees something awful. To say she lacks people skills is understatement. The store is barely staffed and service suffers because of it. Not surprising considering how employees are treated there. The corporation or owner needs to take notice of her.

Sax and Relax

Just went through the drive through and Luke greeted us and made our day 10/10

Andy Roo

I felt rushed and a part of my order want heard because the woman was in such a hurry. I had to go back in to order what was not heard. The food was up to standard so no real complaint other than be sure if you're going to rush your customer that you actually hear what's being said to you.

Noeleen True

The people are so helpful and kind there they keep the place spotless they're doing a great job

Robert St.germaine

They were quick and everything was fresh.and we're super nice

Jacob Westfall

Great food but they don’t always empty out their cabinets when they’re supposed to! If you order something, and it tastes off, chances are it was kept warm for way longer than it was supposed to. It’s not a big deal, just ask them to remake it fresh, but it is a little gross to bite into a 3 hour old mchicken…

John Harper

I am aware of the bitter winter temperatures but it is topped with Hot Fudge!!! An innocent spontaneous impulse that will suffice the greatest sweet tooth. With my request for extra hot fudge it's still under 3 bucks. ( bummer for me it's not sold in a larger size)

A Mullins

Friendly fast service and my order was correct.

Tandi Smith

Normally i have an issue with food or service but this mcds has changed so much for the better. They noticed and came when people were waiting to order, the food came fast and hot, and i had no issue with my order. Satisfied with the service i received and my food

Shawn Hall

The order taker was nice when taking the order but didn't get my order correct. She wouldn't talk when exchanging the money. The guy handing the food out to me asked me what I had and the order taker had got it wrong..so he took the food back. The coffee drink wasn't correct but I didn't have the time for him to correct it so I just kept it. I pulled and waited about 2 minutes and they brought my food out to me. It was freshly made and tasted good.

Michael Province

Well I can't remember the last time I had a Big Mac but I was in the Charleston West Virginia today looking at houses to buy so on my way back to Clarksburg I stopped by the McDonald's by the capital, well the Big Mac still take the same, the french fries are still the best and it's all the soft drink you can drink after you pay for one but then again how many can you drink. The service was quick he had four different options on how you order and pay. And the people were very friendly. But I'm more of a Whopper guy

Sarah Fox

Order taken quickly Service good

Griffin May

Staff were friendly and the service was fast, but the tables were not wiped down.

Francis Kredensor

Edit: Well the 3rd time was the charm, as they finally got an order right and it was under 10 minutes from the time I got in the drive thru line till I got my food! Upgrading them to 3 stars for now. Granted, one should not set the bar too high when going to a McDonald's, but my first experience here set the bar underground. Not only did it take a good 10 minutes to get my food, but they couldn't even get the order right after all that time. I ordered a QPC ketchup only, but it came with all the toppings. Beyond that, the bun was hard on the edges, and it wasn't a crisp from grilling the bun, but rather seemed very much like it was stale. The meat patty was very dry - certainly not the 'fresh, never frozen' QPC that McDonald's claims. It would be tough to have a worse experience from even a fast food joint... The good news? They can only go up from here (I hope!).

Keith Lang

This is just like every other McDonald's. The food is good and fast. Most of the time it is fresh. Service is friendly.

Julie Meadows

They do a much better job here than other McDonald's. The ice cream machine works, the tea is sweet and so is the staff. Good job. Restroom clean as well.

Jeanne Koval

On the east end I got two apple pies and a coffee it was late morning the pies were dry and the coffee strong though the atmosphere that day and this lady who worked there Donata made the experience one to remember so satisfying it was to see the cleanliness and the teamwork from the staff as they tried to keep up McDonald's reputation for family dining in the form of fast food thankyou I will be back one day

Vanessa Marshall

Sometimes the line for drive thru can take forever but it's due to not being able to get or keep employees. Some very nice workers that try their best though. Food is always fresh and I can't remember them ever messing up my order so that's a plus.

Anthony Byrdsong

If you're looking for customer service that will leave you feeling glad you came...forget about it. The young lady that took my drive through order was neither nice nor mean; she was just there. From the time I pulled up to the window to pay to the time I got my receipt to get my food at window 2, she did not say a word. Didn't check if I was paying for the correct order, didn't repeat the total back to me, didn't say thank you for your order and absolutely didn't say I can pull to the next window for my food. The young lady dispensing the food was 180 degrees opposite. She smiled and thanked me for my service as McDonald's usually will do.

Charles F.V Chitekwe

Service was very poor but not her fault as she said she was the only front office staff. She delayed assisting me but finally got the help needed.

Ashley Peele

First time I've been since the remodel and had a great experience. As soon as I walked in I was greeted by Gwen. She provided great customer service to not only me, but everyone in the restaurant. Food came quickly and was great! Best dining experience I've had a McDonalds.

Bradlee Wolfe

Typical McDonald's fare. Order was correct, however I placed a mobile order for pickup inside. After I arrived two lobby orders were placed and filled before mine was... There was clearly a sense of confusion as well, the McCafe employees were making drinks and no one else knew what order they went with.

noelle fuller

Sometimes it is good, but it is never consistent. For example the drive thru is slow and the facility is a mess. The employees are rude and obnoxious. The food is sometimes hot but sometimes it is warm. Their tea is the best tea in the world. One time I asked for some dipping sauce and they said you had to pay for it, who does that!

Amber Griffith

It was 20$ for two people to eat! Now I don't think it should be that expensive at McDonald's for 2 combo meals, AND it wasn't even SuperSized! Wow.

Raven Crow's Craft

I give the 3 stars only because it's fast food and the level oh how bad this food actually is for us. How ever they usually get my order right and always give me fresh hot fries when I ask for a basket .

David Humston

It was like most McDonald's. Decent service and cheap food.

Rashelle Stiltner

John is great. Fresh, well presented Double Quarters and fries. Polite and friendly staff. Flying a new flag. Ida was nice and let us have their old flag. Very patriotic! We will be returning for sure.

Daniel Meeusen

Would give 5 star if the people working at this store would be more personal in their treatment of the customers I seen them actually belittle and rush a man out that came in and ordered Infront of me and I seen no reason for the treatment of this man or of another as I was leaving

Michael Johnson

The food was hot and the staff was friendly, it's a bit sketchy around this area if you're coming late at night but it's not impacting the food and service from this McDonald's.

william forsythe

Love it here always feel welcome whether it be in the lobby or the drive thru. They make sure your order is correct and If they mess up they do their utmost to fix it. Will definitely be back!

Greg Harkins

McDonald's is very busy especially in the mornings because of the capital traffic and employees picking up items be prepared to wait a while but typically the experience is quick and items are cooked correctly and 90% of the time your items are correct once bagged in the Drive-Thru to leave usually they don't have you pull over and wait things move pretty quickly but do we expect

Anjelic Beatz

Very quick and friendly. Food was prepared well too. Bathrooms inside, two-way drive thru, FREE WiFi, and plenty of parking. Self order kiosks are available now inside as well we noticed. It can get quite busy when the school across the street dismisses the students.

Richard Rankin

Having to come back they left an item out of our order or cold fries and the meat is so cool the cheese won't melt. It happens at least 3 times at the Gomart McDonalds in Kanawha City Charleston West Virginia a week.

Amber Spitzer

Food was perfect and hand lots of pickles. Which I didn't ask for but always want. When I do ask other McDonald's they usually miss up my order. So I quit asking. Only Reason I gave it a 4/5 is the pop machine wasn't working.

Amber Stevenson

Smithers location is not true of the business hours listed. This store is no longer open 24 hours. Now closed at midnight. If you can get it freshly prepared, then the food is good for the value. The employees are not the most professional, but it is a fast food place.

Shontay Lane

walking distance from capital. Food ok, one location that offers Veterans discounts but have to ask for manager because employees may say they do not but they do. Overall if you want to to ensure your fries are hot, make a request.

Kenneth Brown

I've been to this McDonald's many times but this was the first time in about three months. I didn't know it was remodeled. They now have the touch screens where you can place your order, customize the order and pay at the kiosk. Of all the years I've eaten at McDonald's, I had no idea I could get a burger with no salt. It tasted so much different...it was healthier. Plus I added leaf lettuce and tomato to the burger. It was delicious!!! I went there this particular time with my three daughters and they loved it as well. They wanted the McChicken but none of them like mayonnaise. They liked the fact that they could get the sandwich without the mayonnaise. McDonald's has truly stepped up it's game in the fast food industry!!!

Carpe Diem

I never like to give a negative review but here lately it takes forever to get your food going in or drive-thru and either the breakfast food is not good or you got the wrong order. I used to go every morning! It was so much better. Missing my Micky dees 💯 …

Sander Baxley

Staff were swamped due to a local event. They kept their cool, got orders out, and didn’t let the situation effect their customer service. Managers and employees should be proud of themselves.

Dwight Howard, II

Very nice drive through employees. Wish more places had such friendly employees.

Misty Grose

This is MY MCDONALDS! The one most local to me. The service is good & usually ur wait time is minimal. However, the homeless population hang out in the flower garden on premises & harass u in the drive thru line..this is no fault of McD's! I'm a daily customer & I order just a large coke often & instead of making me wait in the drive thru line, the cashier will fix me my drink& go ahead & give it to me!

Jesse Adkins

Some days this location is worth 5 stars. Other days they mess everything up, the biscuits are hard, the gravy is cold, and you get a fork with the gravy. But that doesn't matter because the gravy is as thick as mashed potatoes and you can actually use a fork

Eric Wolfe

The coffee is the temperature of the core of Mercury, and they can't be bothered to give you a straw

Sly Deskins

Always friendly, but the service is also always slow. Expect a long wait at this location. It's tucked away from the road and may be hard for travelers to find. It's one of the few Corporate owned McDonalds in West Virginia, boasting it's retro 1950s facade.

Elizabeth Howard

Short line with a LONG wait time when trying to pick up some french fries. Eh. No salt and skimpy ketchup. But..they were mostly fresh.

Melissa Litton

I am here regularly & the staff is always very friendly. My order is always fast&correct.I would come to this McDonalds anytime but the Patrick st McDonalds is just awful from the staff, the wait, the food, wouldn't recommend it to nobody but this McDonalds I recommend to everyone 👍 …

T Will

Went in because drive thru was soooo long .. got fries & drink. End of night, so not a lot of people in there. Enjoyable experience!!

Jennifer Compton (Jen)

No matter what time of day, I am always through the drive thru within a few minutes. Even when I go inside, I always get fast, accurate service. And they always get my order correct. I've had nothing but positive experiences at this Mcdonald's. I recommend it highly!! To the parents reading this: This location doesn't have a playground, like some of the other McDonald's have. The only one I know of, is at the Southridge Center, on Route 119, in South Charleston, WV. would NOT recommend it. But that's another review altogether.

Greg Busby

Mixed experiences. Sometimes very quick and super good food. Sometimes a very long wait and the food accuracy is a little off. Still a good McDonald's, when you want it.

Jaime Krueger

I have only been to this location a few times during lunch. Each visit was through the drive thru.. Service was fairly quick considering how busy they are. However, I could hear employees being "mouthy"/complaining through the window more than once... wasn't impressed with that.

Carol Thomas

Had a very nice drive thru experience. The lady working was very friendly and very nice. Ordered 2 number 9. Both were hot and fresh.

Levi Lanham

I went there at 2 and was through the drive through in under 5 minutes. It was crazy fast. For once 😅 …

Misty Dawn Grose

This is my local Mickey D's. We enjoy our experiences here usually. However we usually drive thru bc the eat in, in the dining room, seems to have a lot of people off the streets there harrassing u for $ & such!

Jonathan Reavis

Fast n ok

DARLENE ROSS

The ice cream machine is always broke if I need a shake to take home for parents. Otherwise long lines do move fast during the rush hours.

Red Card Ryan

Very clean. Pretty friendly front desk when we checked in without annoyingly over doing it. Outdoor pool only. Weight room is mediocre but good enough.

Kevin No

Normal McD drive thur. Alot of people walking around the parkinglot. However no interaction. Food was good. Will visit again.

Kevin Ragland

Very friendly customer service and patrons at&t wifi plus there's. Good coffee with a nice view of the Capitol and convenance stores next door and across the street. 7-eleven, Exxon.

Jeremy Spurlock (The Watcher)

Met a family member up for lunch something quick and something easy the staff was very nice the food was good most of the customers inside are very sketchy one was even arrested while I was waiting for my food

Joey Campbell

Very fast and friendly service. Fresh food

Amanda Adams

It was ok the fries weren't to my liking, it looked and felt like they had sit in the grease all day long nn

Mary Jo Hetrick

Fries were hot, sandwiches were great. Server was polite and actually said thank you!

Heather Bowers

The drive through was busy but staff was friendly and was able to get everything right plus all the napkins and straws. The little things and accuracy count ❤

Chris C

It's alright considering the neighborhood. In won't go in, I always hit the drive thru. I haven't had any issues with my orders like others. I don't know if it's the time of day or staff.

Richard Maye

LOVE IT SO MUCH.

Tim Hyatt

typical McD's fare....though always fairly busy. parking lot can be difficult to get in and out of if in the middle of a rush for breakfast or lunch....staff has always been friendly during my visits....

terrie clay

I was obsessed with the sweet tea here but the gallon size price keep increasing until I remembered I could make this at home for pennies.

Frank Wilson

Good coffee but only at this location, Washington St. East, near the capital. At other locations the coffee tastes much like burned urine.

Zach

Good food, but they'll make you wait 10 minutes for some hash browns, a McMuffin, and an iced coffee if you drive through in the morning.

Christopher Mitchell

You may not believe me but, this experience at McDonald's wasn't what this thus rant is about. This rant is about how the food was the best McDonald's food i have had out if the last 20 times i have eaten at McDonald's.

Brandon Cartrette

I love it here . The staff is so friendly , I will always be coming back when I get a mac attack

RS Gang

Good food Never have any issues They support the Teachers amd they get 10% discount daily Heading back there today for lunch

Todd Spencer

Staff was helpful and friendly. Left wallet and cashier returned to us. Very thankful for that

Xavier Strain II

Service was great and fast!

Shane Huffman

Breakfast at this McDonalds is always so good. Dinner is hit or miss sometimes, but their breakfast crew and food is great!

Sarah Hammar

The food was hot but service was slow. Had to use drive thru because main restaurant was being renovated.

Michellea Varnado

Ms Gwen is always polite and respectful and she goes above and beyond to help me and makes sure I'm at a clean table and my food is hot thank u

Martia Martia

Very nice staff always clean. The only McDonalds that actually knows how to make my cappuccino just right

Shannon Hoffman

Always busy, usually really fast.

Joshua Blessing

Nice morning crew and no line i know that had nothing to do with r hem but give them points just for my luck lol

Marie Rogers

Very clean and neat place to eat. Ms.Margret was awsome in her customer service profession! My daughter loves her!!!

Corey Embry

We had a good experience. Our custom order was handled correctly.

Darius Revels

Typical fast food restaurant. Ice cream machines works more often than not.

Randy Lance

Excellent service but sorry Wi-Fi

Jessica Pennington

Not 2 bad just dont like the new ordering way if i wanted to do it myself i would get a job there.

Brianna Feury

Good management and crew great services

Daniel Hall

Great service very little wait time on my order being filled

Brian Patton

Better this go around

Curses Band

We have vegetarians in the band, asked for McMuffins with no meat, upon receiving our order, we got bacon on it anyways, even after she confirmed it to us.

Ron Mahre

Had to eat our food under the tailgate of our Forester - again no indoor dining!

Aaron Moore

Decent food but Mcdonalds is not the finest food offering around.. Quick though!

Rick Black

Despite not being on the best area, the service was great and the food was fresh and served quickly.

Teresa Sanders

Quick, friendly, and my order has always been right. They even have an electric car charging station.

Michelle Scarberry

The best McDonald's very clean. Friendly really the best McDonald's ever. The food always great..

Lambolux-T Burkes

Kids meal didn't have a toy. My lil man was disappointed.

Bob Fink

Typical McDonalds. Nothing special, staff a little slow, but not too bad. Quick and easy meal. Nothing more and nothing less.

Brian Belcher

They don't pay attention to your order ask for No pickles and they load them on your burgers

Michael Mccormick

Cash only at McDonald's, at two am. Very suspicious and only one woman running both Windows. And the food was not even right.

Shawty

Yall should get the plan small chicken sandwich with a sweet tea and hamburger with just ketchup its delicous

Paige Manriquezz

Funny how I was there lol and I'm sitting in my house my phone was remotely accessed so now I do have a time and place of the person who is possibly causing all these issues. Thank you google maps

Keyth Danielsen

Had their iced coffee. All sizes 1.79. Can't beat that.

Teresa Long

Yesterday the staff was so accomodating and nice to everyone who came in from being stranded and could not get to work when Greenbrier Street was closed yesterday.

Faith Burgess

I got a quarter pounder with cheese and fries and my Quarter Pounder did not fall apart as I was eating it so I was very happy

Alfred Jones (A J)

nice & clean. all employees working not just some. service was fast.

Kenneth McClellan

It was pretty decent for McDonald's next to the Capitol in West Virginia

Sarah Kelly

Better than the kanawha city locations! And their milk shake machine is running until about midnight!

Elizabeth Rhodes

We stop every morning for breakfast. They know what we want when they see us. Great great service!!!

Clement Bell

The food was very delicious and yummy but the servbice was very slow.

Saratianna “Sara” Jones

I would have loved my experience but i asked for white cheddar cheese on my biscuit

landyn s

3am..make sure you have cash,they won't except cards at that tim.no specialty coffees,machine is always cleaning.breakfast is served at this time.

Terry Shivley

Always great .....sometimes they get bogged down n drive thru...but very few times.

Aaron Mattoks

Very poor service went there last night shake machine did not work they made one milkshake said it was down again the the workers sitting in the lobby on cell phone

Marcus bigdaddy

I like the one on the east end of charleston the one in kanawha city across from the hospital for some reason can never get my order right or the one on Patrick st in Charleston

Yann Nenebi

Nice drive thru service for breakfast on the run!

Jenny H

Drive thru is usually fast and they have the best iced tea around.

Becky Pettry

Food wasn't ready didn't have something's customer ask for, just needs more help.

Richard Burnette

Friday afternoon late lunch. Everything up to par, fries hot and ready and proper condiments added on.

Michelle Spencer

Great, I always get ice here and great Chicken Sandwhich. Thanks

Joyce Haid

This was our weekly frappe run. He gets caramel. She gets mocha. YUM!

Angela Edwards

ORDERED A BIG MAC MEAL WITH " ONE PATTY" AND SANDWICH WAS MADE WITH 2 (TWO)... OTHER THAN THAT IT WAS FINE!!

Keller Patton

Service is fine. Seems to attract quite a few homeless people.

Charles Baldwin

Skinny boys gotta eat too,lol like I said I love my two cheeseburger meal and hi-c

Mark L

This McDonalds stays pretty busy because it is so close to the exit, but it has fresh food when you get it.

Diesel Jones

Although the car in front was slow,they were prompt with my big order

Michele Blazin

I only go to McDonald's for their breakfast 100%%%%

Guy Wilson

This location is far better than Patrick st... Nobody wants green eggs on their Egg Mc Muffin ...

Cindy Bragg

I love the food, but some of the employees aren't friendly

Bob Harms

It is near the capitol center, lots of homeless people lounging in a park area by the parking lot...just sitting on the curbs or sidewalks

Lori Robinson

The drive-thru wait was awful they only had four people working in the whole store

Missy Coleman

Clean friendly employees overall a good place ti eat.

Erica James

I always have a great experience here during the daytime, not so much at night

Slim One

The food is was good but not great

Flora Meeks

My order was hot and the way I wanted it thank u

Donna Parsons

Order wrong, was taken care of quickly.

Adam Gach

McDonald's is nice you know you're always gonna get the same thing when you go to anyone

David Sanders

It's McDonald's..... Sometimes the drive through is very slow

Sandra Wright

Good place to eat when you're in a hurry

F C

Just gotta be careful with those biscuits. Sometimes they fall apart.

Brenda Keiffer

Nice place to eat and food is great but less tables!

Justin Poland

Food is ok but the service is horrible. They are very rude.

Christy Rogers

Fast service accurate order

Robert B. Fish

Slow service. Even the drive-thru was backed up.

Marie Dorsen

Great milkshakes when the machine is working! I like the new chicken tenders as well!

Olga Cantor

Gwen is what makes it a pleasure to go and have breakfast. It's clean and neat.

Vince Williamson

Open 24 hours but service sucks but food is piping hot. That's after midnite that I refer to.

Little Goth Girl 96

Never had a wrong order here.

Belinda Henderson

The food was hot and fresh.

David M

Decent service, friendly, can get crowded at times, usually quick service.

Danielle McGinnis

No ice cream! Machine was down!

Rex A. Casto

Best to visit this location mornings/lunch/afternoon for best quality food!

margaret Lewallen

Good food fair price but needs to be cleaned

Ellen Elmore

Always gets something wrong but good food

J Bray (Annie)

slow food either cold or wronge order most time

Enlightened Soldier

Stopped him for coffee it was hot and delicious.

Ramona Fox

Long wait for a fast food restaurant- drive through is ridiculously slow

James Batten

They are extremely friendly everytime I go, and I go here daily almost.

Angela Moore

The put in the new kiosks ! The kiosks are a waste of time ! No matter what you still have to stand in line so what purpose does the kiosks serve !

Brooks Groves

French Fries are always hot, and the people at the drive through super nice!

Arwana Stalworth

I went here to try the new bacon big mac and was just given a regular big mac. Disappointed

olivia deann

Good attitude from employee's, slow service though.

Laura Brinson

Fast and easy

Victoria Waybright

The friendly lady at counter know s which toys my daughter doesn't yet have!

Carl Riddlebarger

It was warm friendly in the food was good

Michael Griffith

Service very slow - Food very good

judy means

The gravy and biscuits are good nice people behind the counter

Gary Howell

Fast drive through service

Mary Anibuali

Wrong order was given us. Highly inefficient, very long wait.

Karen Lasure

GET THE LATTE MACHINE FIXED!!!!! It's been months.

Mary Ashby

Very slow, lost order, drink half full. Disappointed.

Sydnie Skidmore

Normally get everything right first try and when they do mess something up they will normally give you something extra like a pie or something to make up for it