Reviews of Roto-Rooter Plumbing & Water Cleanup. (Plumber) in Washington (District of Columbia).

Roto-Rooter Plumbing & Water Cleanup

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5125 MacArthur Blvd NW Ste 13, Washington, DC 20016, United States

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Information of Roto-Rooter Plumbing & Water Cleanup, Plumber in Washington (District of Columbia)

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Reviews of Roto-Rooter Plumbing & Water Cleanup

Anne Stanford

I had a drain back-up on my outside drain. The tech was very quick to diagnose and snake the drain. He left the area very clean. Super happy with very fast service. I made an online appointment at 10am and the tech was here and gone by 4pm. Excellent.

Lena Emara

We had two clogged toilets and a fill valve that needed to be replaced to resolve a leak. Our technician was very punctual and responded quickly, and they offered very reasonable pricing. We’ll definitely use them again.

Ashenafi Maru

Our sewer main outlet was clogged. The first technician cleared the dirt that clogged it from out side but the problem happened again after a week. The company sent another professional called Angeleo and he cleared it from inside. I appreciate the company for solving the problem both times and sending its professionals the same day we called them. This staff Angeleo is excellent in his profession and very friendly. Keep the good work. God bless you.

Wes Anderson

I had Sewer Backflow valve maintenance done. This is supposed to be an annual maintenance requirement. The tech was professional & informative. Left the house as clean as it was before he started. HOWEVER, IT COST $800!!! For an annual maintenance requirement for just one thing, that is way too expensive. He billed it as Snaking out the line. I’m not sure all that was needed. But, they have you over a barrel. What can you do?

Idris Mokhtarzada

I called around to find local plumbers that could come for a bad leak that required us to turn off the water main. Nobody had availability until the next week. I called Roto-Rooter and they said "we'll be there within an hour". Now I know, if I need something QUICKLY, I'll call Roto-Rooter.

Seble Stewart

We had issues with the garbage disposal and the water heater that needed to be replaced. Langh, the technician, was punctual, responded quickly, and took care of everything. Thank you for your professionalism and your excellent service. Happy customer :)

Jeffery Miller

Prompt service arrived in the designated window. But charged WAY too much money to snake a drain...tech was in the house less than an hour. $700 is highway robbery, but I guess that’s the cost or convenience?

Austin Bordley

I couldn’t be more pleased with how quickly the Roto-Rooter team were able to arrive at our house yesterday. This was after calling 3 different local plumbers. With in minutes they were able identify the plumbing issues. Even better after the plumbing work was completed a few hours later, their restoration team was out at our house to help clean up the mess in our basement. Everyone we engaged with was polite and very professional. I would strongly recommend this company for any surprise plumbing accident. Thank you roto-rooter team!

Vinay Gulati

Jennifer Dustin, was very professional. She explained the whole service contract to me, prior to my signing it. She came at a late hour, to accommodate our service requirements and needs. I will be using them, for all my future remediation work.

Kev S. Kim

Had an incredible experience with Dama. He was quick and courteous and provided all the information we needed further mitigation. We had a trip planned and almost had to cancel it when we discovered the basement toilet having backflow issues. Dama deduced the problem and explained it to us so we’d understand the total issue. Within an hour he was done, we paid, and he left us with enough to make a later flight out. Dama, and Roto Rooter just saved my wife’s bday weekend plans!

Bill Ap

Damar showed up in no time, ran off to buy a new disposal, and came right back to put it in. He was polite, knowledgeable, super competent, and very helpful. He is super! You should give him a raise!

Toni Glickman

Jenn and Zack were absolutely outstanding!!! I cannot rave enough - they each deserve a promotion asap!! They were each calm, informative and professional.

Artistically G

The manager came out immediately to assess the job. She was professional, genuinely warm and personable. I am typically very anxious about having others in my home, but she definitely put me at ease. Within an hour of her leaving, my technician showed up. I showed him all that needed to take place, he explained in perfect detail what he would do and provided me with a reasonable estimate. He cleared the bathroom clog, repaired the pipe in the kitchen and repaired the sprayer on my kitchen sink in under an hour. The stellar customer service, from creating the appointment to fulfillment of the job, and the the quality of he workmanship is what keeps me coming back time and time!

Dani Sha

Had a plumbing emergency and they came out and checked out everything for me even when my “warranty” company was no help. Very prompt, helpful, and kind. Jen was the best and her conversation was nice and helpful everyone involved had the best customer service. Ive used them before and I will definitely use them again!!!

Barbara Farris

I am so pleased with my choice to use Roto Rooter because their price was comparable to other plumbers; Mr. Chen was able to install a new water heater the same day, he was so professional and courteous, Patricia was here within 30 minutes with her infra-red camera accessing the damage, and assisting me with my insurance company for the damage claim. This morning. Mr. André and Ronald were on-time to do the remediation service. They set up the fans to dry the carpet for 3 days. Again they were both courteous and professional. I will give all of my friends my great reviews of Roto Rooter.

nicolas wood

Roto-Rooter was perfect. We needed to fix a leak and replace our faucet. Our technicien was timely and they didn't charge anything until assessing the situation. It was worth the money and our new faucet works like. charm!

Angus Mastin

My sump pump failed and my basement had about 4 inches of water in it. I called RotoRooter at around 6am and got an immediate response. My representative, Jenn, came to my house and walked me through the entire process. She helped me get the insurance claim started, explained in detail the services that would be provided, coordinated the plumber and cleanup team, and just made me feel better about the whole process. This will be my go to plumbing service from here on in.

octavia nixon

Customer service was phenomenal. Additionally the gentleman that installed my toilet was professional, on time and completed the installation really quickly. As someone who doesn’t know the first thing about installing a toilet, I had a really great experience and would definitely recommend this company to anyone.

Bryana Nicholas

Dispatch office was quick and accommodating of my schedule. Technician was incredible! I ended up not needing services based on assessment of damage. I was not charged for initial assessment nor was I combed into needing additional services. Same day service was excellent and put my mind at ease! Will definitely use them again!

Philip Kim

Jenn was our point of contact. She was wonderful. Made time ASAP and gave us the peace of mind we needed during a stressful flooding situation. We will absolutely be staying in touch and working with her in the future as incidents arise.

Andrew Loftus

Roto-Rooter was able to schedule a non-emergency outside sump pump repair visit just when I requested it, and their guy arrived on time. He completed the work in good time, even though it was raining. That's service!

Martha Clarvoe

I hired RotoRooter to clean out my sister's plumbing which I had clogged by putting potatoes down a garbage disposal. Sangte (#2910) came to do the work. He was very thorough, efficient and helpful. Cleared the clog in less than an hour I think. He was not pushy with the grease reducer product. I did feel this product was needed since clogging had been occurring on a regular basis. I would recommend hiring Sangte again!! Very happy with the work. I did think the cost was exorbitant. But had no choice! Martha Clarvoe

Ivonne Hunt

Dama is very professional and courteous. He came in took care of the repairs with professionalism and in a timely manner. When he left everything was working and I’m very happy. I will recommend Dama from RotoRooter anytime. Thanks!

Étienne Paré

Stayed at my mother-n-law's house for a week. It was the first time anyone has stayed with her that long in her 20-yrs of owning her home. Anyway, near the last day, her main sewage line would not drain. I called roto-rooter and they responded within 1-hr, snaked the line way past the street connection - hitting something solid (rock or concrete) nearly 85 ft away. (the house was only about 20 ft from the street and it was a straight run to the street). Mr. Sailo was 'Mr. Roto Rooter' for us, and he was fantastic, conscientious, courteous, and very easy to work with. He was very clear on every detail, phoned the city to validate that the clog was definitely in their line, and registered all details with the city sewage department for them to respond to any future blockages that might occur. Overall, extremely happy with the service and would call them again in the event of this type of emergency. Thank you very much, Roto-Rooter.

Kirk Anderson

The good: Our mainline clogged and Rotorooter got here within a few hours (way faster than our normal plumber was able to) to snake and clear it, although they didn't do a thorough job and had to come a few days later to snake again. To their credit, they came promptly and didn't charge us, which is appreciated. The bad: they did a camera inspection of the mainline and told us that the pipe was horrible and needed to be replaced like yesterday and we'd need to jackhammer up our finished basement and dig up our front yard and they could do all this for the low low price of $21k! Now, I'm not spending $21k without a second opinion. I tried to get the video of the pipe from Rotorooter, but they couldn't provide it even though I paid for the service. So I called our normal plumber out to do a second video inspection (which cost me an additional $1k). They said our pipe looked totally fine and that no replacement work was needed. They said that if replacement work was needed, that a trenchless system would work way better, with significantly less disruption than digging up the old pipe and at significantly lower cost. I feel like Rotorooter was a bit dishonest in trying to push us into an expensive repair that wasn't necessary. All this to say, if you get a proposal from Rotorooter for a big job, get a second opinion.

Robert Eingurt

Dama from Roto Rooter was great to work with. He arrived on time, explained everything he had to do, and made suggestions on how to help prevent further clogs in an exterior drain.

Anne Sullivan

Quick response late at night after toilet and shower overflowed. Assessed the problem and came back first thing in the morning to snake the clogged drain. The plumber was Dama who was courteous, thorough, professional and fixed the problem in under 2 hours. Will definitely be using them for all plumbing needs. FABULOUS******

Sarah Marsh

We were pleased with the fast and knowledgeable service. The $852 price tag was tough to take, but we were moving, had our own drain snake packed, and didn’t have much of a choice.

Sean McNeal

I had Roto-Rooter come out and repair my water heater. Best decision ever. The service tech (Kareem) was knowledgeable, helpful and completed the job in a timely and efficient manner. Customer service was top notch. I will definitely use this company again for any plumbing related issues!!

Nancy Bui

My basement flooded in the evening, Roto Rooter came within 1 hour and took immediate attention to our needs. Gino was very professional and answered any questions we threw his way. Would recommend to anyone who has plumbing needs.

Robert Sigh

Very prompt, highly professional, detailed in their assessment and work plan. Very reassuring and explained and answered all questions.

Alex Kramer

Really good quality service and professional team, would give 5 stars if it wasn’t so expensive with $800+ base charge.

Leslie Gouthro

Amazing service. Very pleasant, thorough, and helpful. Went above and beyond to assist us in detecting the cause of our issue during a very challenging flooding and voluntarily recommended additional preventative measures.

Michelle Larson

The entire experience from calling to report our clogged toilet to when we were notified a technician would arrive to the time the technician was here was wonderful! Their customer service is top notch and they are very responsive. They were able to come within two hours of requesting their services. Our technician, Khai, was very professional, friendly, and helpful. He even suggested a tool we should invest in as homeowners to save on future repairs. I really appreciated the extra mile he went for us. Also, I loved to see that the company is currently collecting food for food banks for the holidays and giving customers incentives to donate.

Tamia Phillips

Great and quick response from start to end. Respectful and knowledgeable. Professional service. Did a great job repairing the issues. Jen was great and provided me and my mother prestige service! Will obtain service through them again!

Joshua Wenger

Really pleased with the response time and professional examination. I was afraid I had a leak in my wall. Both a plumber and a technician came out the same morning I called, examined the area, and determined there was not an issue.

Kevin Allen

Great professional service. I called Roto Rooter for an emergency plumbing repair. The technicians arrived within 1 hour and promptly completely the service repairs. Highly recommend this company for plumbing repairs.

Melvin Silvan

The experience was awesome. Jenn was the consummate professional and represented the company in an exemplary fashion. We put us at ease and walked us through the entire process with compassion for our situation and a great presentation of the entire process.

Charissa moye

Prompt and efficient service! David had contacted several members of his team to coordinate the recommended services for our plumbing and restoration all while beginning to service our plumbing problem. Within 2-3 hours of our initial plumbing issue Jason, with water restoration, was at our home to assess the damages caused by the sewage backup. He provided us with clear next steps and what approximate costs for repairs would be, and even assisted us with putting together the claim for our insurance. He has been invaluable to this first-time homeowner, me, and I can honestly say I have never worked with someone with a better customer focus than Jason. Thank you, again!

Andrea Egan

I cannot rave enough about the professionalism of this team. They sent 3 plumbers to work tirelessly on our 1900 clogged plumbing to discover it was on the city side. They reached out to the city and it was fixed in less than 24 hours. I’ll have them on speed dial next time we have a need. Angels!!

Lil Rich

Joseph 5423 was very professional and punctual when it came to our plumbing. 10/10 service i would recommend him to anyone in need of plumbing. He helped us clean our pipes so that our water could flow properly and he did a great job.

Shirley 5

I called them and within 15 minutes Mrs. Jenn Dustin showed up with biggest smile and warm heart. I told her what my issues were and she explained how they can assist . She came in my home and provided me her SME advice and resolution how Roto Rooter can help. She outlined a time frame on the repair and clean up process . This remind me of the commercial. Prompt, knowledgeable and fast . Thanks Jenn Dustin you are Rock ⭐️ ✅

Jon Spindler

Joseph (#5423) was extremely knowledgeable and professional. He responded to our brand new home being flooded with sewage in less than 15 minutes. He got right to work and was very comforting that everything would be taken care of. I was extremely stressed out and by the end of his visit, I felt confident that he had exhausted every possible way to identify and resolve the issue with our plumbing. I highly recommend Joseph @ Roto-Rooter. Excellent service.

Robin Sampson

My kitchen sink was clogged on New Year's Eve (11:15 pm) but I was able to hold off calling until the next day. On New Year's Day I called Roto-Rooter and they sent Nicky out within 2 hours. He was professional and explained to me my problem. His assessment was correct. He even showed me how my plumbing entered and exited from the house. Nicky was patient and I never felt rushed or obligated. He did a great job in about 1-1/2 hours, and cleaned up the very little mess that was made. I now have knowledge about my plumbing. I was surprised by the price but it was great service, very professional, prompt and included a 6 month warranty. Overall, I will use Roto-Rooter and Nicky again!

Christine Tanglos

We had a serious plumbing issue on a Sunday night. I called Roto-Rooter and they had a technician at our house in less than an hour. Wayne, the tech they sent was efficient, knowledgeable, courteous, and most of all empathetic. He was very safety conscious about COVID-19 and even went to the hardware store for a part. He kept us informed every step of the way and made a tough situation bearable. All was greatly appreciated and I would recommend their services to anyone.

Clarisse Saunders

It was really expensive...and it felt like it should have cost 1/2 the price I was charged. Also...although the plumber was really nice, I was the one who had to figure out how to get our furnace back on. I was happy that they got to my place within 1 hour and everything was up and running when he left...but given what I’ve written above I just can’t give a higher rating. Update: The shift manager called me and we talked through the issues and he has assured me that on Monday they will make a price adjustment. Additionally he assured that some retraining of the plumber will occur - which tells me that they take their reputation seriously and are committed to providing customers with safe and quality service. Given the customer service follow up, which I deem to be super important (since I absolutely hate poor customer service) I am changing my rating from 2 stars to 4.

Lauren Roller

James from Roto-Rooter provided us with amazing service. We had two bad faucets, one in the bathroom and one in the kitchen that needed replacing. He came same-day to look at it and came back the next day to install new ones for us, the day before Christmas Eve. The new faucets look wonderful and work fabulously. We haven't ever had water pressure or quick hot water like this since we moved into the house and couldn't be happier. Thank you very much for the responsive and high-quality service, especially on short notice before a holiday!

Joey Hanzel

Called Roto-Rooter after reading various reviews of other plumbing services. This is the second time I've had a sewer line block in the past year. Another contractor cleared it for me before. Called to make an appointment and they were able to see me same day. Sat Gin, was upfront and professional about the cost which was quite high ($600) to unclog the sewer line. After about 1.5 hr, the tech let me know he snaked about 95 feet and hit a block that he cleared at about 30 ft. He was clean and thorough and didn't leave a mess. He also scheduled me for a free camera inspection of my sewer lines next week. Overall pretty good, except the price which is on the higher side.

Karen Stambaugh

Excellent customer service. Had a laundry drain worked on. Very courteous serviceman, took time to talk about the plan and was clear on pricing. I like the 6 month warranty on work done, we've had to get it snaked every couple months and were looking for a longer lasting job. Time will tell, but he took the time to show me that the drain was running clear and that he had snaked 75 foot of line into the pipe. I have some peace of mind, with the honest work done.

Mike S

I called Roto-Rooter this morning around 8:45 a.m. and told them I had a main line clog. They took my information and then called me right back to set up water damage cleanup and assistance. I did not need that service but it was nice to have it offered. By 11:15 am I had a technician at my house ready to take care of my clog. The plumbing technician Joseph (5423) walked my property with me to find out how far the city manhole was from my home before he started. He then took the time to patiently talk with my home warranty company to get authorization to conduct the work. I winded up paying for the work myself but he talked me through the process of snaking my line and then went over pricing to make me feel very secure in proceeding with the work. Once he cleared the clog he informed me that the clog was outside my property limit so he called the county and informed them of the issue which is now on record and a huge relief to me. I've never had a service technician do so much to make sure a service call was completed so efficiently. Roto-Rooter has definitely gone above and beyond the average service call for my home. I would recommend using them to make sure every option is covered when you need plumbing service. They are quick, professional and the warranty behind there work is a great plus.

Travis Viola

Joseph-5423 was incredible. Worked tirelessly for close to 3 hours in 90+ degree weather to help us fix a clogged pipes in our backyard/storm drain that was causing water to come into the house. He was very professional and went above and beyond my expectations. He is the best person from Roto-Rooter that I have ever had come do work for us. Will make sure to request him if we ever need service again (fingers crossed we wont).

Sheldon D'Silva

My sewage line backed up at 7 am. Roto rooter was in there at 9:30 and took care of it like pros. Water had backed up to the basement shower and flooded the bath and started to seep onto the carpet. Roto Rooter even had a technician come out to survey the water damage. I highly recommend these guys, my only caution would be the price. They are on the expensive side and I later found local plumbers that did it for half the cost. That being said their service was phenomenal and I guess you pay for the quality of work and service.

Steve Pertilla

This is the second time in two years I have used Roto-Rooter and I am very pleased with there work. They are professional, friendly, and I am glad I called them. Thanks Min and Josh, Good Job!! Happy campers rule!!

Nat C

Khai Dal was the technician who responded to my call for two clogged toilets in my home. Even though the tech didn't end up needing to do much, he was still a pleasure to work with. He was courteous and professional My toilets were clogged for three days, even and after 4 snakings by 2 different companies, so I called Rotor-Rooted to see what their techs could get the clog out. As a last resort, the night before the tech's visit, I tried an unclogging solution from the local home improvement which seems to have worked, as when he came out and tested both toilets and sinks everything was draining fine. .

Louis Lavoie

*UpdateI was immediately called by the Roto-Rooter GM and he adjusted the price more reasonably. I will say their customer service added to the professionalism. I would recommend them for their quality and professionalism, but make sure you do some homework on pricing. *Original ReviewThe service was fast and professional, but $700 to fix 3 small leaks in a gas line. That's for 1 hr of labor, no parts...that is unjustifiable. Do just a bit of research and go with another company.

Elise Perez

I’ve used Roto Rooter in the past and I have always had a great experience. In this recent case, Sat came out immediately and worked almost until midnight. He informed me of every step of the process. He was extremely professional, courteous and very reliable.

Ely Bondoc

We had a clog in our outside drain. I called to set up an appointment and was pleasantly surprised to find out that they could come out the same day I called! Isaac was our technician and he was very knowledgeable and quickly diagnosed the problem. He unclogged our drain and did an excellent job cleaning up. You would never have known he was there! I would definitely recommend this company if you need quick, knowledgeable, and efficient work done!

Joe Reynolds

Had a damaged supply line that was leaking into the ceiling of a finished basement. After calls to three other plumbers I was finally provided a technician from Roto-rooter. It took a couple of hours for them to arrive but I was told about the distance they had to drive as well as the $149 fee for the drive (eek!). Technician was professional and courteous. His English could use some improvement but did not hinder the service. He managed to repair the leak with a modest amount of drywall damage. He also repaired a leaking sink drain at my request (do to recent poor installation by a contractor). I applaud the timeliness and quality of service but I paid the price!! ($149 drive + $310 for pipe repair + $285 for sink drain repair) All was done within a few hours and no leaks!

Yonas Fisseha

Outstanding service .... starting from the phone call to make the appointment to completion of the work. The plumber was on time, knowledgeable, honest and professional. He took time to find out the issue and explain what was wrong. He also explained how he was going to fix the problem. I requested him use a camera to show me the problem since I have done similar work and failed. He was confident that he was going to be able to fix it himself yet he also ordered the camera for the next morning. Another person came with the camera the next morning as promised. They both did exactly what they said they were going to do. It was very impressive, neat, honest and professional service. I highly recommend them !!!

Cyndy G.

I received the absolute best service from Van of Roto-Rooter. My 30 year old sink pipes, at two sinks were no problem for him to replace. Van is extremely personable, professional, and timely and went the extra mile to inform me of everything he needed to do as well as the reasons why it was necessary. I could not have asked for better service and i will be requesting him for future plumbing services. Great job from a great person!! I'm very pleased.

Kristin Lyman

We had a clogged kitchen sink and our amateur efforts to unclog the pipe and restore function were ineffective. I called RotoRooter on a Friday night and they were here within the hour. Cung was our technician and he was great. Very polite and patient. He was thorough in diagnosing our problem, even having me talk to the 2nd floor neighbors to see if they were experiencing kitchen plumbing issues. Once we were sure where the problem existed, he got to work right away, snaking the pipe and rebuilding the p-trap below our sink. The service was not cheap--$600 for the whole project, but after a while of going on your own, you just want the problem fixed and life to go back to "normal." Cung did a great job cleaning up, taking the time to explain to my out-of-town husband over the phone what he did and extensively tested his handiwork to make sure the clog was fixed and the new p-trap did not leak. I would definitely recommend RotoRooter if you need quick and effective help with plumbing.

Heather Dougan

Technician #5828 is outstanding! Professional, friendly, expert knowledge... what more could I ask for? I’m in awe of how quickly Tony was able to fix my garbage disposal and get it running again. My entire experience with Roto-Rooter has been nothing but wonderful, from the time I spoke to the first dispatcher on the phone right up until the technician left and was on his way to the next customer. I have a few other plumbing projects that need some expert assistance, so I plan to call Roto-Rooter again and I’m hoping I will get the same technician! Five stars and a gold medal for #5828, please!

Rodney Hicks

Wayne Matthews of Roto-Rooter awesome!! He arrived on time and was ready to work!! He was extremely professional, thorough, and quick to solve the problem!! Although I disinfected everything after the job, the best part of all was that I did not have to go behind him and clean up any mess!! I double checked everything and it was totally clean!! In addition, Wayne went above and beyond and added a strip of caulk around the bottom of the toilet without me having to ask!! Wayne did an awesome job!! Thanks my man!!

Wenisha Jones

Great service provided by Jason Nelson and his team (Mike #3603), and (Zau #3473) today! The first floor room in my home toilet was clogged and sewer water was overflowing on the floors. These hard working guys immediately resolved and cleaned up this issue. They timely provided estimates, assisted in my insurance claim, repaired water damages, and nicely cleaned up the issue. They were very knowledgeable, professional, positive attitude, and worked cohesively to resolve the issue. These guys turned a bad day into a good day. I greatly appreciate their hard work and exceptional customer service and I will definitely recommend use Roto Rooter services again!

TheCoolbeans001

My technician Jacob #4534 arrived literally 10 mins after placing a service call. He was very knowledgeable, nice, and explained everything he was doing and why. Jacob was very efficient and did a great job with my issues. I had an overall great experience with Roto-Rooter and would use them again and recommend them to anyone.

Jean-Pierre

I contacted Roto Rooter a few weeks back to clean the outside drains of my house before this Spring. From the very beginning the process was very smooth and easy. Making the appointment was a snap and the day of the service they kept me inform as to the whereabouts of the technician. James (#2629) did the job I requested and he couldn't had been better. he was detailed, told me what he was doing step by step and completely the job in the estimated time.

Kitty Perkins

We had a back up of the toilet with 5 people in the house. I was so stressed that we wouldn't find anyone who could fix it today. Roto Rooter had Paul out in record time. The toilet was fixed asap. No one even had need of a toilet until after it was fixed. Thank goodness. Also, the price was fixed based on our issue so no negotiations or special deals that we had to sort through. It was reasonable from the beginning.

David Simeon

Joseph 5423 was fantastic! He was extremely professional and thorough. I had no idea how we were going to avoid getting our hot water back without replacing our almost brand new water heater but he came in and solved the problem rapidly without disrupting our routine. Great guy and knowledgeable plumber.

Lauren Chitwood Schauf

The plumber, Ruata, arrived very quickly after I called. He was friendly and polite and made sure to cover his shoes and equipment before coming into our house (much appreciated!) He solved both our kitchen sink problem and our slow outdoor drain and cleaned up well before he left. I took off one star because it was a bit on the expensive side, but the quality of work and professionalism were great!

Janice Olu

I am so thoroughly satisfied with the work done by Zam of Roto-Rooter. The entire transaction, from my telephone call requesting service, to the completion of a job well done was exemplary. Customer service was excellent; the service technician responded quickly, was thorough leaving no questions unanswered, was professional, and thoughtful. I feel the company was committed to my safety and protection. They definitely follow CDC requirements during this pandemic. Much appreciation!

Jessica Palumbo

4.5 Stars - I contacted Roto-Rooter DC after my normal plumber could not clear a clog in our shower drain. He suggested that since they specialize in clearing drains, they would be my best bet without having to open up the downstairs ceiling. I called right away, and was surprised to hear they could be at my house within two hours, and they were. Joseph (5423) arrived on time and was very professional - I appreciated that he covered his shoes when walking in my house. I explained to him what the other plumber has already done and he looked everything over and explained my options. What I found very interesting was that they use the most powerful snake tool around - more powerful than most local plumbers. Basically the deal was, if they could clear it, the cost would be $599. If they couldn’t, it would be the diagnostic fee of $150, and then I would at least know I had exhausted all other steps. Joseph managed to clear the drain with some effort. We have old galvanized pipes that are prone to blockages, and he gave me some tips for how to maintain them so the blockages are slower to occur, but ultimately suggested we replace them. I also found a coupon on the site and had no issues redeeming it when it was time to pay. Also! There is a 6 month warranty - so if it backs up again in that time, they will fix it for free. The half star deduction is only because the cost is very high. That said - the prompt response and resolution of our problem where others failed may be worth the price.

Lavanya Thamire

We had a water pipes broken in our bathroom and as a result it created leakage and lot of damage of pipes at different locations in the house and lot of damage in the basement. Two techs 2648 Tin and 1146 Maung came and 9am and worked until 6pm and made sure everything was working and we had water back and running. They were extremely polite and helpful and cleaned up everything before they left. I am very happy with their service. Once again extremely satisfied with how root rooters water restoration services technicians Bret (#4707) and Jake (#2445) worked in cleaning up and setting up all the equipment for 3 days. They made sure everything was drying out and their work is amazingly spic and span! They were absolutely polite and very helpful in answering any questions and knew exactly what they were doing. Would highly recommend them!

John Garfinkel

We had a leak under our bathroom sink and Roto-Rooter was the only service that offered to come Sunday (the same day that I called) without charging for just the visit. Ram was extremely professional and went above and beyond. He cleaned out the bottle trap, replaced the washers on the pipes, and resealed the back pipe with sealant. Everything is now as good as new. The total service cost was 233.20 after applying a $75 coupon from their website. However, the cost was well worth same day Sunday repair, a great fix, and professionalism. I would ask for Ram.

Nimrod Levy

Showed up faster than I thought would be possible. Between the troubleshooting and the repair, they had 3 different crews out to repair my sewer line, then had a clean up crew spend 3 days disinfecting from the backup. They bill the cleanup work directly to the insurance so I don't have to. Everybody was friendly and helpful and was there for me when I needed them. If I had to find a negative thing to say, it would only be that when the cleanup guys told me they would come, their previous stop always took longer than expected. But they always stayed as long as was necessary to get the job done. Even showing up in the snow at the end of the job to collect the last of their equipment. Prompt friendly service and everyone was super helpful. I don't ever want to have to call them again, but if I have a need, I know where to go.

Valerie Bell

1/1/2020 - As the new homeowner and on New Years Day, I had an experience that became very challenging fast. It began with regular house hold chores and ended with me calling Roto-Rooter. After nearly five hours of trying to drain the water of both bathrooms, especially the master bath and me trying to maintain sanity, I reached for the phone and like a blessing, the call was answered promptly. I was told that someone will be out within an hour. Oh Yeah was my thought! However, I looked up at the door was Service Technician Mr. Joshua Boone. Mr. Boone came in and surveyed the situation and I was informed that the problem was a main sewer blockage. Mr. Boone proceeded with an outline all the was needed to be done and that which was to follow. Mr. Boone had to cut into a wall, cut a pipe to drain the system and within the entire time, he was extremely clean and outstanding with his professionalism. Mr. Boone completed the services (Line Open!!! - YEAH!! ) and he then begin to review what been done as he informed me about maintenance. (added a large bottle of drain cleaner). Mr. Boone discussed having a technician with a camera to come out to further evaluate the problem as it appears when he pulled back the cable, it had little root. ( This is complimentary). Well that was not the complete end, I was to expect another technician who is the Restoration Specialist for cleanup and decontamination. Mr. Boone walked me through that process too. It was about 5:00 p.m. and I was to expect some to come out to tear up the carpet that and access the damage underneath the carpet and any damage to the wall (baseboard). The Restoration Specialist, Mr. Patrick Proctor, was another Rotor-Rooter technician who walked me through the process with contacting my insurance company and he too is an outstanding professional person who was most patience with my insurance company, as it seem to take forever for someone to answer the phone. Mr. Proctor too, walked me the clean up process. The technicians for the clean-up, Justin and Brandon did an excellent job in the clean-up; remove the carpet and spray the entire home with decontamination solution; left me a fan and a dehumidifier. What I must say is all the services technicians were outstanding; Mr. Joshua Boone is heavenly blessing and I strongly recommend him as he not only did “just” his job, but he went beyond the scope of the job!

Esther Ivory

My water heater was leaking from the bottom. I was very pleased with Zo (technician #1547). It's commendable that he responded to the service call on the same day, even though behind schedule. Instead of arriving between 2-6pm, he arrived at 10:30 pm and spent the next 1 1/2 hours addressing the issue with my hot water heater. He came back the next with a new water heater and finished the job of removing the old one and installing a new one. The technician was polite, professional and friendly. He answered all of my questions and did a good job of cleaning up. I'm a Roto-Rooter repeat customer and can always count on them to provide excellent service.

Kelly Hall

My water heater broke and leaked water in my basement. I called Roto-Rooter and they were able to send someone out the same day. The technician arrived on time and walked me through how he was going to fix the problem. The company also sent out a water mitigation rep who suggested the best way for me to go about getting repairs done and mold prevention. I took off one star because the repair took significantly longer than expected but overall I'm satisfied with the work done and service I received.

Shapna Pal

Joseph, #5423, was the model professional for services. He took the time and was patient, explaining the dangers of a main line clog, what are the signs I should look out for, and then put a lot of muscle into unclogging my toilet. He not only unclogged the toilet, testing it numerous times to make sure water was flowing, he cleaned up the awful, long stagnant mess that was there . He also cleaned the floor and made sure the area was even better looking than when he arrived. I really see the benefits of Roto-Rooter 24 hour service. I could not get a plumber to come outside of business hours. I am also a working professional and I do not have the time off to wait for a plumber to come during a window of time during the work day. I really appreciate that Roto-Rooter has 24 hour availability and Joseph guaranteed his work for up to 7 days. Other services would keep charging for each visit and definitely do not clean up or anything, like Joseph did. He was very, very nice and personable and it was clear he wanted me to learn about the situation. He was careful explaining me the costs of services, and was very trustworthy. Other plumbers clearly look like they are trying to make as much money off me as they can. I really appreciated Joseph's work and level of service.

Cecil Hines

My kitchen sink clogged and stopped draining. I called Roto-Rooter immediately because I was happy with the good service they had provided me a few years ago. A technician named Lal (#1119) was dispatched and arrived about 90 minutes after I called. The quote he gave me seamed a little high at first but I look back at the ole saying" YOU GET WHAT YOU PAY FOR". I got very good, prompt service for a very reasonable price! In less than an hour after the technician arrived, my drain was unclogged and doing what it was designed to do.

Kimberlee Potter

We went with Roto-Rooter because they had on file two other jobs they had done for the previous owners from 1996 and 2002. They were able to send Technician #2629 the same day (he was at another job just 5 minutes away) and he quickly cleaned out a partially blocked kitchen drain that had not been cleaned in 20 years. We are very pleased with the prompt and professional service of our technician.

Christina Vandivier

I was really impressed with them! After both my dishwasher and my washing machine simultaneously stopped getting water, which just can’t work in a house with a newborn, I had contacted multiple plumbers that were recommended to me prior to finding Roto Rooter. One was not servicing my area (which made no sense based on their location), one seemed really unsure of what was wrong and wanted to charge a ridiculous hourly rate for a diagnostic, one said they couldn’t get my scheduled for two weeks, and the other just never answered the phone. So to Google I went. I called Roto Rooter and the woman on the phone was super nice, and really patient when my baby started crying in the background. After our conversation, someone was at my house within an hour and a half. He was also extremely nice, and worked so quickly! Both items were fixed in about 30 minutes, and STILL cheaper than what the other company would have charged me just for a diagnostic. I absolutely would recommend them. If I ever have any issues again in the future, I know who I’m calling.

Sylvia Vaught

Joseph 5423 was very professional and courteous when he came to estimate and repair my very old kitchen and laundry room drains. His work is organized, knowledgeable, and thorough. He is efficient and made everything better than new. Thank you very much.!

Christine Brock

The plumber arrived soon after the call. Mr. Jenson Van Ray was very professional and answered all my questions while working. He went over all the cost before he began and informed me about the water restoration and video of the pipe, which were at no cost to me. He explained everything he was doing and why. He even helped my clean out my closet so he could get to the crawl space. I felt he was very thorough and reassuring that Roto-Rooter would be there for me through out the process. The very next day the water restoration gentleman, Jason Nelson, arrived to go over all that needed to be done. He was also very professional and made me feel comfortable that my house would be taken care of. He even sat with my while I called my insurance company and aided with all of the questions. He gave a thorough explanation of what is going to happen in the next few days and why it should happen. I am extremely pleased with everyone I have dealt with through out the process during a very stressful time.

Ash A

Very responsive and professional! Jenn Dustin definitely put me at ease after I was in a panic due to the water leaking from the ceiling

Nicole Murphy

After a recent big rainstorm in our new home, we noticed water pouring out of our drain pipe like a fountain where it connects with the gutter downspout. Although we screened the gutters after moving in, the pipe was obviously clogged with leaf debris and probably hadn't been cleaned out in years. Suang was assigned to our appointment and was not only right on time at the beginning of our 2 hour window, but he successfully completed the project of snaking our clogged downspout drain in less than an hour. I was also pleased by how courteous and prepared he was by wearing booties inside and even covering the wheels with booties on his snaking machine to prevent dragging any dirt inside the house. Suang was efficient, knowledgeable, professional, and friendly and we were very happy with the service he and Roto Rooter provided. It was also really easy to schedule and the woman who took our call was not only friendly, but also detail oriented making sure she understood exactly what our issues were and how best to address them. It was certainly not an inexpensive visit, but all around, we had a very positive experience and would not hesitate to recommend Suang or Roto Rooter again.

Cindy North

Kitchen was draining very slowly. Technician tried "snaking the drain", but that did not solve the problem. He discovered that a venting piece was not functioning, so he drove to get another. New piece was bigger than old one; to install would have compromised the soap dispenser. It was late, and I asked him to stop to return the next day. He did, and brought with him an exact replacement part he'd found at a store near his home after leaving here. Back the next morning, installed and returned the sink and soap dispenser to full functioning. I am one happy camper!

Julie Bonner

I noticed a leak in my faucet that had caused some slight damage to the ceiling below. Roto-Rooter came out right away fixed the leak in my sink by replacing a part and then cut away some of the drywall to ensure there wasn’t a greater issue. My tech Joshua was great! This is my 3rd time using Roto-Rooter and great experiences each time!

joanne smith

Mr. khai Dal #5748 Was very prompt, courteous polite. He did an excellent job of explaining the plumbing problems to us. He executed the job a in a timely and efficient manner. A very capable and skilled technician.(Reasonable prices too). We really appreciated all mr. Dal did for us We highly recommend him.

Mike Smaha

We had great service on a faucet that wouldn’t turn off. The tech came out at 11 PM on a weeknight. He had to come back the next day because he needed a part, but finished the job in 20 minutes. Very friendly, courteous and he was so patient with our young kids who were very curious as to what he was doing.

joshua ung

My water heater malfunctioned while under warranty and the manufacturer referred us to a local plumber with terrible ratings so we decided to call Roto Rooter as they have much more favorable reviews. The person who answered the phone was very professional and helped to set up an appointment for the next morning and we were given a window of 8-10am. They said someone would call 30 minutes before the technician arrives. The next morning everything unfolded as described, someone called thirty minutes before and the tech showed up at 8:00 am sharp. Thomas was very knowledgeable as he quickly diagnosed what needed to be done. He provided a quote, we agreed and he got to work. At the end, he installed our replacement tank to code, without any leaks. There were a few set backs during the install (busted pipe, did not tighten connection enough the first time, etc...) that required the technician to remove the tank three times and extended a 3-6 hour job into a 9 hour install. But, we both remained patient and he made sure he did what he needed to do to install the tank correctly. Though it took much longer than promised to complete the install we understand that things happen and are extremely pleased with Thomas for staying and making sure the job was done right. I highly recommend this company because it is evident that they do what they say they are going to do. Thank you Thomas and the team at Roto Rooter!

Micah Holmes

Extremely professional, timely, and was considerate of my finances! Would definitely recommend. I've used them twice. The first technician was extremely courteous. He clearly understood what my issue was and knew what he was doing. He provided options and was straight to the point about what would best suit my needs. The second technician was likewise just as professional. He was recommended by the first technician as the first was unavailable that day. Excellent experience in my opinion.

Victoria Hudson

I had a plumbing emergency and called three different plumbers, Roto-Rooter being one of them. They came out within 20 minutes of my call and shut off our water, and located the source of the leak. We were in a panic and greatly relieved they responded so quickly ! The leaky pipe is fixed, and didn't cause further damage. The price was very reasonable, and the service was prompt and professional.

Ray Robinson

Mr. Khiangte was extremely helpful in fixing my plumbing problem! I am very satisfied with the work that was done and he was a consummate professional during the entire experience! Very easy to talk to and totally knowledgeable about his craft in detail! He took the time to explain everything to me and I felt very comfortable with him being in my home! If he is exemplary of Roto-Rooters staff, then it is no wonder that they have been in business for so long! I truly mean that and I'm thankful to both him and your company Roto-Rooter! Job well done and a good man!!!

Toni McRae

This is not the first time that I have used Roto-Rooter for plumbing service. Appreciate the online scheduling option and email confirmation. The plumber/service technician assigned today on time and was professional, and thorough. He repaired the problem with my sump pump expeditiously and to a state which minimizes the likelihood of a repeat situation. Additionally he checked the outside drains to ensure there were no clogs and provided practical advice on how to ensure the pumps w is completed correctly the first time. Will use Roto Rooter again!

Myron Stacks

This was my second time with the same plumber at Roto Rooter & he was GREAT. He came an hour after they were contacted, came at the beginning of the work "window", cleared the clogged main sewer pipe, pointed out a potential future problem, stayed to rework the plumbing to solve that issue, and then continued on to address an additional issue that we had not previously discussed. Couldn't have been better or more professional. Totally cleaned up after his work and was most helpful with incidental information.

Romaine Chase

Called Roto Roofer when discovered water leaking under the sink on a Saturday afternoon. I had great Service from the very beginning --,starting with the Service Call to the completion of the job. Less than two hours after placing the call, Min #1461, Plumber, arrived at my residence. Min was the most pleasant person. He diagnosed the problem immediately after showing him the problem. He explained to me the problem and how he would be resolving the problem. He is very knowledgeable and professional in his position. Having employees like Min will keep Customers calling back for services. I'm so very pleased with Min's performance with resolving my problem, I will want Min to service any plumbing issues that I may have in the future.

Heather Montague

Dama was timely and worked efficiently. He fully explained everything he was doing and put us at ease. He completed the job a week ago, and we have had no issues whatsoever since then. Thank you!

Penelope codrington

I called Roto-Rooter and Mr. Min arrived within one hour of my call. He quickly diagnosed the problem. He explained how my system worked. He tested the pipes both upstairs and in the basement to see why the dishwasher and garbage disposal were not working. he had all of the necessary equipment with him to complete the job quickly. I was very happy that I did not need to purchase a new unit. Mr. Min and Roto-Rooter did a great job.

Karl Ruschman

Great service, fast response. My kitchen flooded because my main line to the sewer was clogged and it was causing water to come up through the flood drain. I called roto-rooter and they had a technician at my house within 90 minutes, which is easily the fastest response to a service call I've ever had. The technician's name was Khiangte, and he was outstanding. He put booties over his shoes before coming inside, immediately identified the problem, and laid tarp down before wheeling in his equipment. He was fast, efficient, and very pleasant. When he believed he cleared the clog, he stayed while I ran water from various sources in order to ensure nothing else was wrong.

Linda Hartman

Plumber came on time, at beginning of the two-hour window. He was very polite, very competent, and went beyond what I expected. I was happy with the floor drain volume after the first reaming out, which made a hole in the blockage. But he insisted on keeping on it until he had gotten way past the blockage. He cleaned up everything as if he lived here.

Cheryl Rothwell

I cannot express how happy I was with the service I received from the Roto-Rooter employees. I received excellence same day service due to a plumbing issue which caused significant water damage in my house. Conrad (1635) was the first employee to my house and quickly troubleshooted and resolved the plumbing issue. He was quickly followed by Patrick (2013) who walked me through the water restoration process and what to expect. He had tremendous patience and answered all of my questions with no problem. Craig B. (4429) and Robostiano (20180) followed him by efficiently performing the necessary tasks to ensure the water damage was stopped. They took extra care to ensure only the affected areas were removed and everything was left in a clean working manner. All of these gentlemen were friendly professionals. I recommend this company to anyone who wants the job done right!

JJ Jimenez

“Had two floor drains that were backing up. Pros: Extremely fast scheduling. Extremely fast arrival (less than one hour). No travel time or other charges. Plumber conducted inspection of problem and got to work immediately. Work was done promptly, courteously, and efficiently. Cons: Price was higher than expected after researching costs online for similar jobs. I'm very happy with the promptness and the quality of work. We would not hesitate to use Roto-Rooter in the future. ” text copied to clipboard...

Alan Kojo

Mr. Chan did an excellent job!!!! His customer service skills were excellent.. He took his time to explain all the technical details of the work. He fixed the problem and went the extra mile..I am really happy with his service. I am also very happy with Roto Rooter services and will continye to use your services..... Thanks.

Brune André-Sode

I just had a very good experience with two staffs member from Roto-Rooter. First Min the plumber #1461 he arrived right on time and took really good care and accuracy in finding where the leak came from. We had no clue since it was dripping from the ceiling in our living room in several places. He did some testing and then finally cut a small hole in the ceiling and found the leak source. Then he realized it was still dripping from elsewhere. Even though he haz another appointment and was supposed to call another plumber to replace him. He decided to take care of that second leak with really good care too. He made sure that it was all safe and very clean before he left. The ceiling would have collapsed if it hadn’t been really well managed. And then Matt #5866 came to take care of all the insurance and air sanitation process. He was really reactive polite and comprehensive. Everything was set up with our landlord and the insurance in almost 30 minutes. I highly recommend Roto Rooter not only for the plumbing but also all the drain service and insurance coordination that they do in a recordable timing. Matt left me his personal phone number and told they are available all around the clock 7 days a week. For any emergency and even more they are really good, professional and very kindly polite.

Susane Finucane

Bought a house last month, and immediate started having issues with the basement toilet. After weeks of back and forth with American Home Shield and their awful plumbing contractor, I gave up and called Roto Rooter! Finally, PROBLEM SOLVED! Maung was prompt, professional, and did a great job of clearing the main sewage line! He cleaned up after himself, and took all the refuse (mostly old tampon from the previous homeowner...GROSS!!) The toilet in the basement is working perfectly for the first time in almost two months! They are sending out a guy next week for a follow up inspection, to make sure everything is all clear! Thank you so much!!!

Big Fitz

I had a floor drain backed up inside my basement, Called Roto-rooter and from the first initial call i new service was gonna be great. From the helpful dispatcher all the way down to the technician John(1275) who was very professional. within minutes he was able to locate the issue and went full attack mode. Left no mess, lectured me on the machine he was using to fix the problem and also recommended products to help with future issues. I will definitely recommend this company to Family and friends!!!!!

Jay M. Esquire

Joseph (5423) was amazing. He showed up on time and was extremely professional. He couldn’t fix the toilet that was waaay too broken, so he was able to replace it the same day within hours. Amazing service and great personality. He was very respectful of COVID concerns. Highly recommend.

Monée

The customer service is good and the technicians are professional. I know they have overhead cost and won’t make money charging normal prices but this place has “atrocious” costs for everything down to changing a popped chain on the inside of the toilet. Ridiculously, I repeat ridiculously overpriced for jobs that take 1-2 min to diagnose, 2-3 minutes to perform and another 2-3 minutes to complete invoice so a less than 10 minute job and you want “hundreds” of dollars. Nahh!!!

Erickat Newton

Khai Dal service Tech#5748 was very professional. He explained each step of the repair that my pipe needs as he was assessing the problem. He also did a temporary fix from me just to make sure it wouldn't get worse b4 he could order the part to fix it permanently. I would definitely recommend his plumbing services.

Alvaro Gonzalez

The plumbers did what they had to, but nothing more. So, the problem was resolved in less than 20 minutes and I paid over $630 for the work. The pricing was transparent. That is not the issue. The issue is that given how quick it was resolved and that I pointed out some other possible problems, the people that came out could have offered to look into the other issues that I mentioned. They did not. In 20 minutes, they were gone. Good for them. It comes out to a nice profit for Roto-Rooter, but not A+ service.

Maria Darby

I had a plumbing emergency and needed someone quickly but was afraid to call anyone because I thought that I would be taken advantage of. I called Roto Rooter after the first company couldn't get to me soon enough. The service I received was EXCELLENT! The customer service who took the call was courteous. The technician (Van #3628) and the contractor (Joe Ogle) were timely. Both were knowledgeable about their specific areas of expertise and walked me through the process. They even helped me file an insurance claim! This was my first time using Roto Rooter and I am so glad I went with them over the first company. I will be using them again for additional upgrades and services. I would highly recommend this company.

Roberta S White

My Technician arrived on the hour of the proposed time bracket. He came in, assessed my concern, and then began to describe what was needed. I felt he was knowledgeable, patient, & very professional. He left everything like he found it. This is my second time using Roto-Rooted and I'm grateful to say they always get the job done!

Elsa Pastor

Roto-Rooter's were very professional. I called them at 8:00 am, I explained to them what I saw, what was happening and within an hour of speaking to a representative one of their service guys, Tin, was at my house. He did a fantastic job. He was respectful and kind. He knew exactly what the problem was and explained what he was going to do thoroughly. He got the job done efficiently and in a timely manner.

Seo Lee

Langh#3650 is very professional. He arrived in less than after I called the service in. He knows what he is doing and explained what process he needed to take the options. He found the problems where the water leak on the shower booth. It could cost more than 1000 dollars but he is honest to not make a big deal with the problem. I will update the repair that he has completed. I need to wait for 2 days for drying shower booth. I would recomand this company to people. Thanks for nice job!

Kim Amos

My technician, Van, was was awesome to work with. He is a licensed plumber who is very knowledgeable about plumbing and explained the entire process to me beforehand.. He also let me know what to expect after the repair. He arrived promptly, wore covers his shoes, and completed the job expeditiously. I am so relieved to have this job completed. I thought the price was fair too. Thanks Van! Thanks Roto-Rooter!

Judy Kirpich

No one wants to have to call a plumber when their toilet does not flush, but I was so pleased with the service technicians that I will certainly call Rotorooter again! They were courteous, knowledgeable and left my house very clean. As it turned out I did not have a drain clog- just a 40 year old toilet that they helped me replace and even picked up a new one for me. Joseph #5423 and Emmanuel #4907 were absolutely wonderful and a credit to their company. I will absolutely ask for them again if I need assistance.

A. Hubbard

I called Roto-Rooter this morning around 9:30 and they gave me a 1:30 appointment. Within the hour they called back saying that techs were on their way. My techs, Van and Kima were par excellence!! They were so friendly, cheerful, helpful, and informative! And the price they quoted was fair. They worked quickly and were able to clear the clog in my toilet in 15-20 minutes. AND, they even cleaned my toilet afterwards, which was a rather unpleasant mess from the nasty clog. I would've never expected to receive such excellent service from a franchise. I will certainly keep Roto-Rooter on speed dial for any other plumbing issues.

Timothy Cheever

My powder room toilet overflowed, I went online a requested a plumber in our area. The initial company did not make the scheduled appointment, even after two phone calls. i quickly googled for another company in the area, which was Rotorooter. The receptionist, was very polite and understanding, and helpful. She scheduled an appointment for with in the hour. The Plumber (Jeff) showed up a half hour early, and quickly determined the problem. He walked me through the issues and preventive measures, to include notifying me that the work was valid for up to 6 months. Additionally, Roto-rooter honors military active duty status with a discount. The overall service, knowledge, timeliness and professionalism was above my expectations. I will recommend this company to all my neighbors, and friends.

Darlene McKnight

Roto-Rooter came on time. Our plumber David was very thorough. He ran into some difficulties but was determined to fix the problem, which he did in a timely manner. My husband and I was very impressed with his patients and dedication that he showed in getting the job done. David was very customer friendly and kept a smile on his face . We will definitely recommend Roto-Rooter, especially David our plumber, to our friends and family.

Daniel Molina

Our water heater flooded half of our basement on a Saturday morning. RotoRooter sent a plumber that evening and the next day replaced it. They were easier to schedule than Home Depot and their price was lower. the installation went smoothly and we were completely satisfied.

Heidi Sherman

Absolutely great experience. Our kitchen sink was backed up and our regular plumber couldn’t get here for another week. So we called Roto-Rooter at 10pm last night and they were here first thing today. The service technician Mr Maung Nu was polite, professional, and efficient. He fixed what proved to be a much more complicated problem than we had realized. We are truly glad we called. We have found our new plumber!!

Ali Fulling

When our pipes leaked, we first called a different plumber who did nothing. Then we thankfully called Roto-Rooters. Kristina and her coworker were wonderful. They showed up quickly, answered all the crazy questions we had, and were kind and professional the entire time. I recommend them highly! Great people, great work.

Devin Brown

David and Tony showed up at arranged appointment time reviewed drainage system and were straight forward about how to clear out the blockage. They also suggested arranging to have the camera system come out to make sure they are no roots or other possible causes for blockage in the system. They were able to clear the blockage after about 25 feet of snaking but continued the full 100 feet to be safe. I was happy to see the blade on the front end of the snake to be clean with no roots. Initial cost quoted was way out of my price range. But they made it happen for me within my budget. Overall it was a good experience

Kisha C.

The technician that serviced my leak was named Van and he was awesome! Not only did he diagnose my leak properly but he explained everything to me in depth and made sure that I knew what my costs were upfront. He skillfully replaced a pipe that was causing major water damage in my home and told me about Roto-Rooter's restoration services to remove the damaged material and kill the mold that had occurred as a result of the water damage. This was great, as I hadn't even known that Roto-Rooter had restoration service available. Van called them before completing the job and they came out very fast and all in all, I had terrific service. Thanks Van for being a consummate professional as well as a good guy. I would recommend Roto-Rooter in a second to a homeowner in trouble, particularly if they can send out Van again.

Alexander Bick

I've used Roto Rooter before and had the same good experience: quick response from the dispatcher, along with updated arrival times; quotes that were below other plumbers; and excellent service. Min helped diagnose the problem and did terrific work. He was courteous and careful throughout.

Jonathan Gold

We had a clog in our main pipe from the kitchen and washing machine and were unable to use the sink or washing machine. The contractor I called was unable to fix the problem and recommended calling Roto-Rooter. Yesterday at around 5:30 PM I called and was told someone would be there within the hour. The technician, James Lian (#2629) arrived within 30 minutes. He was polite, friendly and courteous. I explained the problem and he got to work. He had the line cleared very quickly, showed me what he did and had some helpful recommendations to prevent another clog. (A lint cover for the washing machine hose and some treatment I purchased from Rotorooter to pour down the drain every two weeks. If i have another clog, I know who to call!! Thanks so much for getting here so quickly!!

FungHan Foo

We had a sum-pump failure on Friday last week, the plumber Travor helped us restored a new pump, he provided good service. Then subsequently, Roto-Rooter sent Paul Rockwell to do estimate for the cleaning service, he was really helpful and provided very helpful information and clear instruction. Then Paul sent Jason (1599) and his crew Matt (1247) and Hming (1011) to do cleaning up service. They provided excellent service, especially Jason, he is very responsive and did a good job to clean it up all the mess in our basement. We will recommend their service to our friends and we will certainly use Roto-Rooter again in the future if needed.

Dorit Schwartz

After having few plumbers in my house and none of them could solve my problem I came upon Roto Rooter Co. A nice guy by the name of Tin (2648) showed up the same day and solved the problem. He explained every detail and called another partner for help. Both of them were very polite and professional. . He was very efficient and cleaned everything behind him. I was extremely impressed with this company!

B Gallion

I had a wonderful experience with RR! I called several companies and they were able to come out the earliest, at a time that was convenient for me. Kam arrived on time and quickly provided me with a very competitive quote. He solved our issue and provided me with tips to keep things flowing smoothly. This was the best experience I've had with a contractor in a long time.

Jason Theodorson

Joseph 5423 - Provided our house with great service to help us with our plumbing issues. We will definitely be using Roto Rooter again if we encounter problems. Joseph was very careful working in our new house and was very very clean.

Alfred Mbwembwe

Technician took time to explain what he was doing. Also showed me how to troubleshoot and pin point where issues are Incase something happens again. Will definitely use the service again if needed.

Yolanda Ball

I called them because my home warranty company couldn’t come out until 2/16 which was 3 days away. My family couldn’t go that long without a functioning bathroom. They came out during the time they gave. The technician stayed until the job was completed (6 hrs) and the supervisor came back the following day to access the work. Very professional and responsive.

Ryan Young

I called RotoRooter to set up an appointment in the next week. They were able to send someone within 1 hour. The technician, Sawng, was polite and responsive. I just wanted to give my sump a check-up and he did so quickly and even did a few preventive things for us. Cost was reasonable. I was very happy with the service and will use Roto Rooter again.

Robert McCormack

My washing machine was backing up into my wash drain. I tried snaking it myself with no luck. Roto Rooter came out to diagnose it. I definitely like the upfront pricing, based on the job, not per hour. My technician, Lal, was very nice and professional. He explained everything he was doing. He ended up having to get a larger snake from his vehicle, which did the trick (the clog was about 40 feet down the pipe). He also cleaned my sink where all the dirty water was backing up, so I went down to a totally clean laundry room afterwards. I'm very happy with the service and will definitely call them for any future issues.

Lt. Nyota Uhura

The service was good and the technician respectful and professional. He performed the work by himself which was a lot given that sediment had settled in the tank preventing draining and requiring him to carry the tank by himself out of the home with some water still remaining. The area was cleaned and the job efficiently done. Thus far so good. Looking forward to a well-functioning unit.

Teja Carey

Our laundry room was flooded (2nd time).We had to call again. The technician was very prompt, and courteous. He explained everything throughly and demonstrated to me that the drain was clear, I am very pleased and satisfied with his professionalism.

Lee Coykendall

Amazing service. My bathtub was clogged and I tried some product to clear the drain last night and the tub exploded with toxic liguid and air. I called Roto-Rooter and they were here within an hour and the service technician spent the evening trying to work with a tub with original plumbing. He was drenched from working and was suggesting we needed to cut some pipes but then insisted he try a couple more times and he was able to get the snake down. Excellent service. Would definitely call them again.

Staci MacCorkle

I had a need for a follow up service call from Roto-Rooter and was fortunate that Donovan was in my neighborhood. Donovan assessed the situation, made a good decision about how to tackle it, and left the work area in good condition. He also took extra care to ensure the equipment he needed did not cause any damage to my floors/walls while he maneuvered it into the basement from the main floor. And, because the company has a guarantee on their service, this follow-up service did not cost me additional fees. Next up, video drain snaking to get to the bottom of this sadly recurring issue.

Glori Medina

Khiangte, master plumber 7909, did a fantastic job replacing the valve in our shower. He worked hard in a very tight space to make sure he did not need to cut into the wall to get the valve replaced. I am very happy with the quality of the work. He was very professional and left the work area very clean. I highly recommend him and look forward to working with him on future plumbing related projects.

Colin Geraghty

Fantastic service. Called on Friday and got an appointment on Saturday. The plumber, Khiangte, was outstanding -- he took a look before doing any work, explained every step, made sure I understood what he was doing and how he was doing it, and provided advice on maintenance. He was extremely friendly, efficient, and professional -- the kind of person you'd want to ask for by name the next time you run into an issue. If you get Khiangte, you're definitely in great hands!

Alicia Bowman

Went to do laundry and discovered water all over my basement floor - the drain line was clogged. Called the 24-hr line and they had a tech come out the same day, before the scheduled time! He tested the drain lines to see where the clog may be before discussing service price for the service needed. (He didn't try to charge me before assessing the situation.) He unclogged the line and made sure it was fixed before having me test the line myself to ensure my satisfaction. He provided his business card and advised there is a 6 month warranty against it clogging again. He was very cordial, well-mannered, and professional. I will say - make sure to take care of your plumbing as having things fixed isn't cheap! Haha!

David Blanco

I was told by another plumber who had been at our house for a different issue that he noticed the water backing up in our tub, but he would probably not be the cheapest to check it out. After calling around we got several qutoes and several people saying they could come Monday morning (this was a Sunday). Roto-Rooter, however; sent a person to my house within a few hours and the technician, Conrad #1635, was able to diagnose the real issue and do a cost match to the lowest other quote I got. He cleared my drain lines, showed me what he pulled out, and gave me some preventative tips for the future. It was very nice that he showed up on time and was done in a timely fashion.

Marshall Smith

Technician 3628 did a great job replacing my garbage disposal and sink faucet. He was also very professional in providing preventive maintenance information. He covered his shoe upon entering the house without being told. I thought that was great consideration. Technician 3628 returned to my residence over a year later to repair my slow draining commode. Again, he did a excellent job and was very professional. I will continue to reach out to him for any service I need within his area of expertise.

J. Scott-Ataiyero

Dal, the technician arrived within 1 hour as promised even though he had to come to District Heights from Jessup. He offered the least expensive option, which was snaking, and it worked. The whole process was less than 1/2 hour. I was hesitant to use Roto-Rooter because I thought they would be too expensive but nobody else could promise a quick appointment. They were fast and matched another estimate with no problem. I will definitely use them again and recommend them highly.

Hanna Cordray

They looked very thoroughly and found the tricky little leak causing our major water damage. Joseph (5423) and Kareem (5090) were clear, courteous and professional the entire time they were here. They not only double-checked their work, they told us what to expect in the coming days, and answered every question we had. They were also respectful of COVID guidelines, and were great around our small kids! We would definitely recommend this team!

James Reynolds

Excellent service. The manager phoned me ahead of time to alert me of the possibility that the technician might be late. As it turned out, the technician was on time, or close to on time. And the service was great. The technician listened to my 'layman's' diagnosis of the problem, gave me his 'professional' analysis of the problem, and then proceeded to remedy my situation! I was very pleased and look forward to working with Roto-Rooter Plumbing again. -- Thanks, and Happy Holidays. -- J. R.

P Arnold

When the Michael & Son's Technician refuse to show up at midnight, Samuel Sang, the Roto-Rooter Service Technician, arrived at my home within 30 minutes of me placing a call for service. Sam was on his way home after completing another job and did not want to leave a customer in need. Sam was very professional, curious, and completed the job in a timely manner. It was obvious that Sam has put a lot of time in cultivating his trade skills and provides excellent customers service. I am extremely thankful for Sam taking on the job at midnight.

Stacey Brunk

Excellent service. After trying to fix my toilet issue on my own without any success I decided to go with roto- rooter and I am glad I did!! The plumber ( Joe #3579) was very kind, identified the issue quickly and was just as quick fixing it! He gave me the price to fix the problem up front and there were no hidden charges. I am very pleased with the service and will be using roto- rooter for any future plumbing issues!!!

Emanuel C

I had a very positive experience tonight with one of your plumbers. We had an emergency plumbing incident on our property to where the main sewer line was backed up. Your company sent Samuel out to clear our main sewer line. He was 100% professional all the way and told me what to do moving forward after he left. Such as to clean the drain pits and not use the toilet until the caulk settles. Samuel more than earned his money with us. He is very warm, caring, friendly and compassionate. He is always welcome back on our property. The main sewer line somehow got backed up again. Your company honored its guarantee 100%! I was very pleased and happy with your response! This time you sent Joseph out! He is a lovely gentleman and a fine human being. He came out and acted like a true professional in every way. He explained to me what his concerns as a professional were regarding the hardness he encountered when breaking up the stoppage in the main sewer line! I was extremely pleased and impressed with him. It isn't just money, he truly cares about serving his customers with care, compassion, and professionalism. I will be taking your recommendation to have a camera go down the main sewer line. When the thing has to be opened up again and cleaned, we need to know what is going on!!! THANK YOU ALL FOR OUTSTANDING SERVICE! Joseph and Samuel are ALWAYS WELCOME on property!

Rodney Madison, Sr.

The initial call was to prevent a major problem which our Roto Rooter service Tech helped to avert. We noticed another potential problem that was far more serious and had to be addressed then. He did the needed work and cleaned up immaculately. With all the work done, time and effort we received a great discount! We were very satisfied with the quality of service from Roto Rooter and our Service Tech!

J C

No service needed at the time. However, Mr. Robert Boyle was very knowledgeable of his job and provided excellent customer service. I will definitely contact Roto Rooter for any future plumbing needs.

Anton Reel

Had a sewer backup the morning after my relatives and their kids came to visit. Couldn't use showers, toilets or sinks. Regular plumbers couldn't come until the next day. Roto-Rooter was quick to respond and guarantee service that day. They had a Tech at my home in 1 1/2 hours. It took them 3 hours to finally get this major sewer blockage cleared but got everything free flowing. Their tech was friendly, professional and efficient. My home was built in 1936 so he had to deal with a lot. I would happily recommend Roto-Rooter to all my family and friends.

Leslie Rod

Five stars! David (#2912) did a wonderful job! He arrived promptly and explained what was involved. My main sewer line was blocked, and i was in a state of shock. David was very courteous and easy to talk to; he explained everything very clearly. He was very careful about my property, yet most thorough in clearing the pipe. Finally, he did an excellent job cleaning up! I am so relieved, and so pleased! Thank you, David, and all the folks at Roto-Rooter!

Edwin Carey Anderson

David #2912 (have already provided one review but am not sure you got it) David was excellent. He gave a competitive price for the work, had to go 20 feet down drain to clear, recognized that disposal was not functional and replaced with new one, completed job very efficiently and timely, ans was extremely friendly. My kudos to him. I would call for him to come again.

Johnny Drayton

My rep was very thorough. Identified issue and offered a solution in the first 15 minutes. He gave his honest opinion on alternatives (cheaper and labor intensive on myself). If you need assistance ask for Trevor directly trust me you will be in great hands. That guy knows his stuff.

Johnnie Williams

Tech was very courteous. He thoroughly investigated our leak issue and offered suggestions on resolving issue before starting. The work was completed neatly and timely. He left the job site clean. It was a pleasure working with him.

Enrique Abello

We had a great experience with Joe when he had to come out and hydro-jet our sewer line for a blockage that was too far down to reach with a snake. He had it taken care of in about 2 hours and didn't leave a mess! We hope we never have to call a plumber for this kind of issue again, but if we do, we'll definitely be calling Roto-Rooter. Thanks!

JL W

Roto-Rooter's Service Technician Van deserves 5 stars! He was prompt, polite, professional, knowledgeable, and efficient! He quickly took care of our serious clogged kitchen drain pipes before we had a major flood! In addition, dispatchers Aaron and Kimberly were fast, efficient, and helpful!

Penny Polak-Dingels

We had a clogged drain at our home. I was very concerned since we recently remodeled the bathrooms and it was necessary for Roto-Rooter to remove a toilet in one of the bathrooms to access the drain pipes. The service men were very professional and explained the steps in the process and said there would be no damage to the tile in the bathroom. They cleaned out the drain within an hour and left no mess or damage. I was very pleased with their work and would recommend them to friends.

Terrence Clements

Excellent, expert service from a professional! Would definitely use this service again! Hopefully I won't need it. This is my second time using Roto-Rooter. I had drainage plumbing issues in both instances. Josue, our tech was very professional the first time he came out and was able to fix the plumbing issue with one of our lower level bathrooms. When he said he done, I ran every faucet and flushed every toilet in my house to make sure there were no issues. He was happy to stand by while I ran my test even though it was nearly midnight. He promised he wouldn't leave until I was satisfied. Once everything checked out, he was on his way. Now, for my most recent experience today 4/13/16. I started to notice slow drainage in one of my upper level bathrooms. In my attempt to unclog the drain myself, I think I actually made matters worse. I ended up flooding my lower level bathroom again, and put my other bathrooms and kitchen out of commission. Since I didn't have Josue's info. from my first service request, I figured I'd call around and see if I could get someone to come out. First place I called said, "two weeks." The next place said, "we only work in Maryland and Virginia." Giving up on contacting some other company, I figured I call Roto-Rooter and just ask for the guy that came out last time. They said they couldn't guarantee that he would be available, but they would send someone either way. Also, since I was not going to be able to be home when the tech they where sending arrived, it was important to me that they sent the same guy because he was going to be at my house wife my pregnant wife. I didn't want anyone to take advantage of her and wanted her to be comfortable. Anyhow, to our surprise, Josue showed up again and was extremely pleasant, personable, and professional! He snaked the drains in multiple areas in my house and fixed a leaky faucet that, let's face it, I was completely avoiding having to repair myself. In addition to fixing my plumbing issues, he gave me some great maintenance tips. With all this said, all is well in my home now, thanks to Josue! If I'm ever in need for a plumber, I'm calling Roto-Rooter and requesting him!

Hannah Holden

We had to call Roto-Rooter the day we moved in to our home because the toilet was leaking and the shower was clogged. They were able to come day-of within a few hours and solve our plumbing problems. They were reasonably priced and the technician explained what he was doing each step of the way. Would definitely recommend to anyone in a plumbing pickle!

Corey Walz

My service technician Zai #5209 was awesome. He was on time, courteous, friendly, professional and cleaned up when the job when was completed. I gave four stars because of the price. While the price list was presented to me at the time of the job, nearly 600 to clear a drain is pretty high. I would absolutely use roto-rooter in the future, but maybe only in emergencies.

Erika Hawthorne

Plumber arrived within 3 hours after we called to request the service and stayed for over 2 hours to finish the job. He was polite and put in a lot of work to get our pipe cleared. He made sure to cover his feet before walking on the carpet, explained what was wrong and was very professional. I wish he had more materials to help with cleaning up the mess after he was finished. We ran out of towels to soak up the water. Overall it was good service.

F Fenelus

James was very courteous and worked closely with us to explain what could be causing our leak and bathroom backup. He answered all of our questions with explanations we could understand. He worked quickly and efficiently. He took care not to damage our wooden floors and stairs and cleaned up the work area when he was done. We would definitely recommend him.

dcnecee

The Roto-Rooter office I used was located in Baltimore not Washington DC. The technician, Joseph #5423 was marvelous!!!! We had a clogged waste line. He arrived ahead of time after calling me to say they would be early (great!). He explained all that would be done and the cost and also recommended a liquid treatment to be used in the pipes each month. He completed the job within an hour and everything was clean and fixed. I would highly recommend this service and will use it in the future. In fact, I have used Roto-Rooter two previous times and have been very pleased. Thanks Roto-Rooter!

Brigid Howe

Called Roto-Rooter to snake the floor drain and main line into my house. The technician was very polite and friendly, answered my questions and was patient while we talked with the home warranty company. My regular plumber couldn’t come out the day before Christmas so this was a good option.

Virginia Townsend

We called with a clogged toilet. We were given a 2 hour window. Within 45 minutes from our initial call Trina from customer service called to inform us that the tech was on his way. Matt, the tech, arrived well within the hour. He was courteous and knowledgeable. He showed us our options and costs for each. Matt showed us where the problem was and explained what he was going to do. He was swift, thorough and clean. Thanks to Matt and Trina, we have decided to use Roto-Rooter as our plumbing and drain service company.

Jacob Exler

I was given a 4 hour window by the dispatcher, and got a call from the technician who said he would be at my house within 45 minutes. Chris and Kenneth were right on time. The top of my clean out pipe was broken off, and they assessed the situation and explained to me what they needed to do. They asked me how high above the ground I wanted the pipe to be. Chris gave me a cost estimate for the work. While Chris went to get the materials he needed, Kenneth dug a hole deep enough to access where the pipe was broken off. When Chris returned, they worked together to get the job done carefully and efficiently. They also did a good job cleaning up after the repair was made. I was very pleased with their work, and I highly recommend Roto-Rooter and their technicians, Chris and Kenneth.

M H

Update: I am updating my initial review from 1 start to 5. After my first visit in early December 2016 I was immediately contacted by the Production Manager Brian who reviewed my experience and was really interested in seeing how RR could have done better, what didn't go right, and how the situation could be rectified. He offered to come back to do a video inspection of our sewer line as well as a second opinion of any possible water/bacteria damage free of charge. I contacted Brian again last week because we had slight issues with the main line, same as in January. Brian offered to snake the main line again as well as the video inspection free of charge. The service was done and the technicians could not have been better. Both Min the tech who snaked the line and David the video inspection tech were very knowledgeable, courteous, professional, and explained everything they were doing. I now have a better view of our home main line issue, how things work, and what needs to be done in the future. Thank you for the excellent Customer Service. I normally never write reviews. Plumbing issues are always tough. My regular plumber was unable to handle a snake to sewer line issue. RR's pricing structure does not have an initial price, nor do they offer estimates over the phone. They arrive very quickly for an estimate. Cost is extremely high, and of course when dealing with plumbing issues, you are up against the wall, so you accept. Our issue was fixed for $750 for an hours worth of work. The technician could/would not answer any questions as to why we didn't get offered the camera view to rule out further issues with cracks, dips, and/or tree roots in the line. Also, BEWARE of any other technicians coming out for water damage estimates. The person who came out did not have on any type of uniform, no name tag, offered no business card, nor written estimate. Minimum was $1,500. They of course will tell you it's a worst case scenario and that they will give you a couple of days to think about it. Gut instinct is that it was a total scam. The two "technicians" were in on something together. The problem may be fixed for now, but no great answer was given that it's resolved and that it won't happen again soon. I also ran my questions by my regular plumber who answered how things worked easily. He agreed the camera view should have been done. I would not recommend Roto Rooter.

Timberly Davis

My garbage disposal just stop working and water was all in the cabinet under the sink. I called Roto-rooter and the dispatcher assured me the plumber would be out within the hour. Christopher came, assessed the situation, and told me what needed to be done to complete the repairs. He explained and reviewed the cost, asked if I had any questions and went to work. He was quick pleasant, quick, and efficient. I would definitely recommend Roto-Rooter to my family, friends, and co-workers.

Shelly Williams

The chain connected to the flushing handle on my toilet broke just before 10:00 p.m. last night, making the toilet useless. Thank goodness I knew who to call—Roto Rooter! They’ve responded to two previous plumbing emergencies that happened later in the evening, including one that happened just a couple of months ago. And once again, they really came through for me. I want to thank Ingrid for taking my call and for her very efficient and kind service. After quickly making sure she had all the info she needed, she assured me that a plumber had been dispatched and would be at my house within the hour. Sure enough, Conrad arrived just after 11:00. He immediately determined what was going on and replaced the chain inside the tank, which had rusted through. Conrad also took the time to make sure all the replacement parts he installed were working properly before he left, which took about 45 minutes. The only part he couldn’t replace was the handle itself because this particular toilet’s handle isn’t a common part, he wasn’t able to replace it, but he offered to see if he could find the part for me—on his own time. No worries, though. The toilet is working great and is even much quieter than before. Thanks, Conrad!! I have to say this—there are several plumbers in my area who claim they offer emergency services, but it’s NOT true. One company even has the nerve to have their customers leave voice mail messages and promise to return emergency calls THE NEXT MORNING. Roto Rooter is the ONLY company that actually has emergency service. Yes, you’re going to pay more, but they are worth every penny! I guarantee you—the cash you save by using one of the “pretenders” won’t help you at all when your toilet stops working at 10:00 p.m.! All I can say is, Roto Rooter, thank you for everything!!!

Aaron Weddle

John did an excellent job. He not only fixed the drain clog in our laundry sink, but he also checked our other basement drains and found that our sump pump was underwater (and obviously broken) and our outdoor drain was clogged, as well. The following week we had a huge storm and our basement invariably would have flooded without John making those observations and repairs. He was also here within an hour of me calling Roto Rooter.

Cody Egender

Called on a Sunday evening, someone was at my house about an hour later to check on the problem (Wayne was the plumber). He diagnosed the problem fairly quickly and explained what would need to be done to fix it. The parts were not available that evening, so we scheduled for Tuesday. Wayne showed up and took a few hours to finish the work. Did an excellent job. Once done he explained how everything worked, any warranty coverage both on the new equipment from the manufacturer, and the work done by him. Completely professional and explained things in terms that someone like me, who knows nothing about plumbing, could easily understand. Will not hesitate to call them again and will recommend their work to anyone that asks.

Oscar Perez

Had an emergency with a leak under my kitchen sink. Rotorooter sent someone out on a Saturday within 4 hours of calling them. Sat Gin was the plumber that showed up. He was very courteous and very efficient. He worked quickly and made sure that the leak was fixed. The only comment I have was the cost seemed high for basically less than 30 minutes of work. I guess I paid for the emergency service.

Thelma Carey

RotoRooter Techninian Donovan Rose just left my house and he was awesome. Very professional and informative. Cleaned up everything as best he could. Would have given a 5 star except for the ridiculously high charges $149.99 for showing up and $599.00 for snaking the drain. But I have water draining out of my kitchen sink ..not backing up in the sink. Plus 6 months warranty on service.

Abebe Worku

I had a problem with sum pump and contacted Roto-Rooter for help. The time was 7:30 pm in the evening and some one responded and inquired about the nature of the problem which I explained and stressed the emergency nature of the situation. In less that 45 minutes a technician by the name of Isaac #2009# came to examine the problem. He diagnosed the problem and promised to come the next day at 10:00am to fix it. The price is bit higher but the work is professional and excellent. I would like to thank Isaac and Rooter for their promptness and professional work. I am satisfied with work.

Anna Ervin

Having a Roto-Rooter visit was not exactly on my "Things to Do" list this NFL playoff weekend! I had a small leak from my master bedroom toilet and was dreading the diagnosis and most expressly the cost of the repair. Mr. Kap, the technician arrived early for our appointment. He was very knowledgeable and immediately detected the problem. He provided me several options to solve the problem and outlined each one very thoroughly! He went above and beyond in providing excellent customer service. He was very polite and most certainly professional. Hire more Mr. Kaps if possible.

Shirley Shultz Myers

Robert Boyle is a first class plumber. He immediately saw the problem with the metal fatigue of a kind of flimsy knob and suggested a more secure fix for it that involved re-piping and a blow torch. He helped with the repair of another part of the water filter, and re-installed it, cleaning up the hoses and mounting to keep it out of the way more. First-class. He advised me on the damage that had been done and brought in another top notch expert in his area, Hillel Schwartzman, who was checking for the extent of the water damage from the water filter leak and immediately made preparations to help me report the damage to my insurance company and call in a team to remove water-damaged flooring and install fans, dehumidifiers and an air scrubber--all done with little waiting even though it was a Sunday afternoon and early evening. I appreciate the way both men took the time to educate me about the damage and the needed repairs--they clearly have a wealth of knowledge and great people skills to boot. The team who came in to do the removal of damaged materials and set up the fans and other equipment were Manny 5434 and Mike 4724. They were polite, efficient (finishing within the estimated time, even 15 minute early), and neat (moving things out of a pantry as needed after asking me my preference for re-locations and cleaning up debris from the removal of the damaged materials). After they left, I felt assured I was in good hands, and my dollars were well-spent. From my experiences with these several different employees, I have the impression Roto-Rooter hires people with versatile skills and, equally important, thinking skills to decide on the best actions to take in addressing damage. They also show authentic respect for the customer. Many companies say they put customers first, but this company sent me people who fully walked the talk.

Hong Zhao

The technician called Min from Roto-Rooter was very patient and helpful. He cleared our sewage line quickly and efficiently. Before he left, he also checked all bathrooms and make sure they were all working. Thank you Min for the job well done!

Anila Sasidharan

Had a kitchen sink drainage problem and contacted Roto-Rooter. The online appointment scheduling system worked like a charm and the plumber arrived in few hours. Mr James helped explain the problem and walked me through all the options available. I am completely satisfied with their service and would highly recommend them.

Paige Einstein

Timely service but incredibly overpriced. Guy came out to fix our clogged kitchen sink and leaking garbage disposal, in total quoted us over $1,000. Knowing that price was absurd I asked how much it would be to just unclog the sink (the more pressing issue) and he said $460 for that. I told him thanks but no thanks and he dropped it to $240. Still way more than 20 minutes of service should cost but we needed the clog fixed and he was already there. We are going to replace the disposal ourselves for a much more reasonable total of $175. Update: After writing this review the company contacted me to resolve my issue. According to them I should have been charged by the hour, not service. They refunded me about half of what I was originally charged so I ended up only paying for the ~30 minutes worth of service I received. I added an extra star for this, however the company should make sure their employees are charging customers fairly up front.

Liza E

Roto-Rooter came out the same day to fix my plumbing issue. Robert was a true pro and was able to diagnose my problem quickly and fix it promptly so that we did not have any further damage. We will definitely use them again for any future plumbing needs!

Bill Harper

Issac (2009) was our service provider and he did a fantastic job. We had a clogged toilet that required snaking. Issac took his time diagnosing the problem, even checking the outside drain that meets the main sewer line. He arrived earlier than scheduled and finished up quickly. We were very pleased with the service and quick response time.

Bob Mathieu

We received prompt, efficient, and professional service from Roto-rooter employees. They arrived within 2 hours of our call. The office sent us email confirmation of work order, and called us half an hour before worker arrived to let us know they were on their way. Thank you for such professional service. We would recommend you to anyone!

Michelle Harris McQureerir

My husband and I, were quite pleased with the services provided by Roto-Rooter for this August 2016 service call. Our technician, Khai, did a great job with explaining the problems and their solutions. After Khai did a wonderful job resolving the plumbing issue, he referred us to the Water Restoration department. We had had no idea that Roto-Rooter provided this additional service. Our getting help quickly saved us a great deal of money and protected us from potential mold and mildew issues. Thank you.

Anne Marie C

I called Roto-rooter for a clogged kitchen sink. Two men showed up and worked on snaking the line for 5 hours to no avail. They were willing to stay beyond 8:30 on Friday night and keep trying but we were all exhausted and they turned over the job to another crew for the next morning. I was charged nothing...Saturday morning a new plumber showed up and was able to get the sink unclogged within 2 hours. I was only charged the amount I was quoted the previous day. Quality company!!! Wonderful plumbers!! Will definitely call again!

Leila Samoy

If there is a 10 star rating, I would give Roto-Rooter Plumbing a 10 star. Customer service was excellent. They kept me posted when their technician was running late. I was lucky to get Mr. Darcy for fixing my plumbing issue. He is exemplary in doing his job, knows his business very well and gave me good tips on how to protect my pipes from clogging. I highly recommend Roto-Rooter Plumbing. Thank you!

Francine Asche

I called Roto Rooter in the middle of a rare spring snowstorm - our kitchen sink was completely clogged. They were able to come out the very next day, and even with the crazy storm they still arrived within an hour of the window they originally forecasted (two other plumbers I called wouldn't come out in the storm). Our service technician was very polite (put on booties over his boots because of all the snow) and he was very efficient. He gave me the quote upfront, and only did the work once I signed off on it. I highly recommend Roto Rooter.

Maura Burdick

Excellent service! Very professional! We paid for the services provided, not an hourly rate. BT was out initial plumber. He explained everything to us and was very helpful. He contacted Jason who was here promptly to do an assessment of the water damage. He was straight forward and honest about the problem and how to go about fixing it. It was no more than an hour or two before Danny, Abdul, and Zau were here to get to work. Abdul and Zau did an excellent job and were surprisingly quiet though they were moving furniture and removing carpet. Very professional guys all around and we could not be happier with the service we have received. We highly recommend using Roto-Rooter for any kind on plumbing issues or water damage, etc.

Shannon Khan

Desmond was very professional and quick! My only complaint is that the price was a bit high to replace the wax ring of our toilet, less than 30 min of labor, but other than that we are pleased with the service and Desmond’s work!

Kyujin Lee

Got my toilet valve fixed. The service was great; punctual (the technician came during the designated 2-hour window) and efficient! The technician (VUR #1007) was also very courteous and pleasant. Before he stepped into my apartment, he made sure he put on his shoe covers. I greatly appreciate his service!

Sharon Jenkins

I had a clogged sink on October 31, 2015 and a technician was sent out in about 30 minutes. NyI Lwin Service Technician #2408 was sent to fix the problem. He was neatly dressed, and professional when he came to the door. He immediately began researching the issues with my sink and make a quick determination on how to solve the the problem. He explained to me every step he would be doing to correct the issue. He worked diligently and was finished in record time. I have always used Roto-Rooter for my plumbing problems, they do not charge service fees, or for emergency plumbing problems. They are always courteous, polite and professional which is hard to find now days with customer service. I have never had an issue. But, if you want the best Technician please request Nyi Lwin he is the best and an asset to Root-Rooter Plumbing and Drain Service. Thank the Lord for Root-Rooter and Nyi Lwin.

Victor Martins

I think we all get anxiety when we have to make the dreaded "Plumber Call" because we know it will not be an inexpensive service. After doing my best research, and several calls I picked Roto Rooter. The First thing I liked was that I could make a FREE Appointment/Estimate with NO PRESSURE to Purchase anything. The Technician arrived right on time which is always a plus in a 2 hour window. Vin was very polite and professional explained to me what was needed, and instead of giving me a price to do the work, he showed me his Rate Sheet to assure me that this was the cost to do the work, and not just some made up number. I told him I had a $75 Coupon and he said "Great, I can use that!". I know I needed to get the work done, I have peace of mind now that my laundry room / basement drain is working in case of some type of flood. I feel confident I made the correct decision in picking Roto Rooter and would refer to a friend or family member.

James

This was my first using Roto-Rooter. I had heard about them before, and found their number on their website. Upon calling, I was pleasantly greeted immediately, and was able to schedule an appointment the same day. As promised, I received a call 30 minutes before the appointment to reconfirm. The technician, Rosiam (4450) arrived on time and wore shoe covers to protect my floors. He was very courteous and professional. He got the work done quickly and completely, and provided diagnosis on where I may need future work. I really appreciate Rosiam and Roto-Rooter, and look forward to doing business with them again.

Sade A

I had a very pleasant and positive experience with Team Leader Dama Fanai. He was very professional, friendly and efficient. He answered any questions I had and told me step by step what the process would be for the service. He double checked his work and cleaned up everything after the job which I really appreciate as some companies do not leave things as they found them. Overall i had a very good experience and will definitely use Roto-Rooter in the future! Thank you.

R. Harikrishnan

Me and my wife were extremely satisfied with the water restoration service provided by roto- roofer service professionals. They were on time and educated us about the service they are providing, to make us feel comfortable. We would highly recommend them for any of our friends and will go with them for any of our future plumbing & drain services.

Behzad Maghami

Mr. Paul Swisher with ID # 1903 did an excellent job. He spent more than two hours to view inside the sewage pipe. He was very knowledgeable and professional. He spent quite some time to explain everything to us so that we can understand the situation too and answered all our questions. I highly recommend him without any reservation.

Judy G

We had a sewage backup in our basement and Roto-Rooter was the only company available to come out on a Sunday before New Year's. Xena came initially and did what he could, then called Ram who was more experienced in operating one of the machines around the sharp angle of our pipes. They both worked hard and cleaned up nicely after they were done with their work. They were able to go through our line to the street, only to discover the problem was off our property. They called WSSC to have their inspector come out. They were friendly, helpful and professional, and we appreciated their availability and hard work.

Lillian Lara

Yesterday I had a new hot water tank put in my house the technician Van #3628 did the work and explained what he had to do and also how long it would take. He went on and above what he had to do to make sure everything was done right. I would recommend him highly and also your company Roto router plumbing. If I could give him more than five stars I would. Thank you very much for doing your job.

Isaac Natter

Christopher, the plumber that serviced my home, could not have been any better. He was friendly and responsive and explained the estimate to me and got my agreement before he began working. In the course of clearing my clogged kitchen sink drain Christopher encountered several challenges (let’s face it – I live in an old house that is nothing if not a challenge), yet he never appeared agitated or frustrated. Instead, Christopher changed up his strategies until he had a solution, explaining his progress to me if asked. Ultimately, Christopher returned my kitchen sink to its prior, free flowing glory. And although the job appeared to take far longer than expected, Christopher never complained and provided incredible, professional service and a friendly demeanor. Roto-Rooter is not the least expensive plumbing option, but sending a professional like Christopher to my home left me feeling that the price I paid was well worth the service I received. Thank you so much Christopher!

Mark Diamond

Had a weekend emergency with a main sewage line blockage. Technician was there within the hour. Super nice guy, and very thorough. Roto-Rooter costs a bit more, but considering this was a weekend emergency call, I don't think it would cost much less calling in a local plumber on a holiday weekend. If it was a weekday, I could have probably saved $200 by using my normal local plumber. I was happy the problem was fixed so quickly, and the Roto-Rooter technician went above and beyond unclogging the main line.

edwina clemens

We had a toilet back up and the waste coming up thru our brand new shower. When we went down stairs, water was coming thru the ceiling. We assumed it was from the overflowing toilet. Called RotoRooter and was given a 4 hour window. It took longer for the tech to arrive but we were called twice to update us of the delay. When he got here, Zo Choper #1547, checked everything and gave us 2 options with prices as to how to find and clear clog. When he checked damage in the basement, he informed us that the seal on the toilet had failed as well. In less than an hour, he had removed toilet, cleared clog and replaced seal. He took great care to clean up the water and not track any mess thru the house. Will use Roto Rooter again. Very happy with the service and will use them again.

Kristen Spielman

This is my 1st week in my 1st house that I have ever bought. I have never had to call a plumbing company, but Roto Rooter was recommended by several people I know. I called Roto Rooter freaking out because the bathroom in my basement had overflowed. There was sewer water coming out of the toilet and the shower. It had flooded. The customer service rep I spoke to was very helpful and understanding to my freak out. She put in the request and tech #2158 arrived at my house about 45 mins after. The technician came in and did an inspection of the damage and the yard. He ended up snaking the drain and solving THAT part of the problem. There was a bit of a language barrier, but he helped me understand as much and as well as he could. The water restoration guy showed up right as the technician was leaving. Jason Nelson, the restoration specialist, was very very helpful. He called me several times before he made it to let me know when he'd be arriving and to assure me that he would have me taken care of tonight. He came in and ran his tests then sat me down to go over everything. The costs, the process, even assisted when it came to making the claim with my insurance company. Again, he was incredibly helpful and so friendly. He called 2 of his guys to come in and clean the bathroom and remove the damaged walls and carpet the same night. The 3rd set of people showed up about an hour after Jason left. They came in, they cleaned, cut the wet walls and carpet, set up their fans, and let me know they'd be coming back to get their equipment in the next 3-5 days. That was pretty much it for them. Now, I wait for things to dry and start the next process of rebuilding everything. All in all, I'd say I had a good experience with RR and I would recommend them to anyone having plumbing issues.

J Brown

(Min #1461) I called Roto Rooter to send someone out to give an estimate(which was free). The representative was very professional and I was set up with an appointment same day, to repair my leaking faucet and clogged drain. The plummer (Min #1461)arrived within the time frame alotted, and he came off as being very direct and honest out the gate answering all of my questions. The job done was outstanding, while working fast and efficient. Yet, not once did I feel he was rushing to get the job done. He cleaned up after himself and made sure he, as well as myself thoroughly checked his work before collecting payment. (Min #1461) was AWESOME! Overall Im 100% satisfied with the work done and communication, and to think Roto Rooter wasnt my first choice but for what i needed done, their price compared to other the companies I talked to first made my choice EASY.

Luigi Carlo Orlandi

Called Roto-Rooter day before Thanksgiving at 3:30 pm for a drain problem stinking up the house. Van (tech. 3628) came in less than an hour and fixed the basement drainage motor that had gotten tangled up in less than an hour. He was fast, courteous, and knew what he was doing. Very impressed with the service. Would highly recommend.

Saleem Khalid

We had water leakage in a bathroom resulting in seepage and damage on the ceiling on the floor below it. The guys from Roto-Rooter came in for the rescue. Chris identified and fixed the leak within a hour, for which he had to remove the toilet, cut a whole in the wall and fit everything back more professionally than it was installed before. Jason identified the seepage in the walls and floor and made sure no spot was left unchecked and we felt completely comfortable given this is our first such issue with our house. Definitely recommend to everyone.

Jo Vega

Josh (tech 5765) was great!!!!! He found and fixed the problem immediately. He explained the possible issues and cost. He's very knowledgeable and skilled. his customer service skills a SUPERB and I'll be requesting him personally for my next plumbing project. Thank you Josh and Roto-Rotor.

Rachel Hewitt Pet

Ngura provided excellent service and spent the time to figure out where our ceiling leak was coming from. He arrived within a only couple of hours of initially placing a call to Roto Rooter when I discovered the leak, so I appreciated the prompt service. The water restoration specialist, Graham was also very helpful and came by to assess the damage and make a plan to restore the water damage. He also called my insurance company with me to file a claim.

dale andrews

They did a great job and arrived within two hours of the call. However, part of the service was supposed to be a video inspection of the pipe. The man who was to do that didn't show up. We were told he was too busy and would call us later that day to set up a time for the procedure. This never occurred and we are now one week removed from the repair. The snaking seems to have solved the problem but a portion of the price we paid was (obviously) for the video monitoring, which never occurred.

Gary Suarez

Noticed backup in our basement bathroom. Called rotorooter and they sent out a tech that same day. (John #1275). He was very friendly and informative. He took care of the problem that same day and left the work area very clean afterwards. Highly recommend John and his team. Very good customer service.

Eva Kadar

Joseph (#5423) arrived within 30 minutes of calling. He was very thorough, smart, explained his rationale for solving our problems, which helped us make the right repair approaches. We were extremely satisfied with the entire experience with Roto-Rooter. We chose the company based on a youtube video about the pressure valves, given by Dave Jones.

Evangeline Depass

Very impressed with my service. Technician was courteous and knowledgeable. He was able to replace my sump pump in record time! The cost was very reasonable too! I would use Roto-Rooter again!

Lorraine Cole

Without any warning, our toilet and shower stall both began backing up at the same time. Our Service Technician came out right away, did a thorough job diagnosing the (yucky) problem, and knew just what to do to get everything working like new. He even gave advice on preventive maintenance. He did a five-star job, left everything tidy, and has a pleasant personality, too. I will certainly ask for him by name (Sailo) if we ever have another emergency plumbing problem.

Robert Howard

Roto-rooter was great! He showed up within the two-hour window... I was given on their web-site. Making an appointment was an easy process, too. All I had to do was to go on-line and enter my information. They responded in a reasonable time. By the way, I made the request at 2:00 AM and the tech was at the front door by 9:00 AM. Amazing promptness! The tech was very courteous, respectful, competent, and effficient. He got right to work. It took the tech about 2.5 hours to clear the clog. He also put on shoe protectors and removed them every time he entered and exited the home. I was very impressed with his awareness of clean practices! Tech# 3656, you truly deserve your 5-star rating; you're the best! Oh, less I forget, R oto-rooter gives you a 6-month warranty on the work performed. Now, tell me, who does that any more...? Thanks for a job well done.

Ruth Berhane

Dama did a phenomenal job! He was timely and took his time in order to get the job done right and fix the problem. We had a clogged down spout that caused a backup. He was able to go down way past 75ft all the way up to 160ft. To drain the line and open it back up. I am very pleased with the end result!.

Eileen Motto

My husband and I got married and bought a home about 3 weeks ago. Our kitchen sink started backing up really bad. We called Roto-Rooter and a plumber came out and snaked our water line the next day. He discovered a crack in the pipe line. The following morning a second plumber (with a camera) came out and we discovered the issue expanded into the laundry room - adjacent to the kitchen. The day after that, Larry (a Vietnam veteran - thank you for your service), Mat, and Al were at our house jack hammering our laundry room floor. They were absolutely great!!! As a young couple, my husband and I (24 and 23 years old, respectively) are on a tight budget. All three of them worked with us to find the most cost effective method for starting to find the crack in the pipe. I guess our home has a strange water line and it was difficult to decide where to start with the jack hammer. Mat and Al fixed the issue in less than 8 hours and ended up only tearing up about a 2-3 foot span of floor. It is much better than the idea of having to go from our kitchen sink, under the stove/oven, and through the wall to the laundry room. We cannot thank them enough for everything they did, including all the explanations at a basic level so I could understand properly. THANK YOU!!!!

Charlotte S

Amazing Service! We had an overflow in our basement over the weekend and they came right away. They were extremely courteous, punctual, responsive and very effective in getting everything cleaned up and fixed in a timely matter. It was a pleasure working with Jason Nelson #1599, Justin Saucier #2582 and Sohail whom really helped facilitate this whole mess. I would highly recommend Roto Rooter to all my friends and family. Thank you for everything!

Devan Dickerson

Let me preface this by saying I really never write reviews....but Kam Mung was so awesome I HAD to. I had a burst pipe at 8:30pm (they're supposed to be done with calls at 8ish). He came right over and was incredibly patient with me. When he found there was more damage then we previously thought, he only charged me for the extra piece and not the extra labor. Then he sat around with me and made small talk for 15 minutes as we waited for my landlord to call us with her credit card info to pay him! If you can request him specifically, I recommend you do. He will put you at ease and not rip you off.

Mustafa Zia

The folks at rotorooters were very professional. I had a completely blocked main sewer line, the plumber (Dama) showed up and was super professional. Made sure that the bathroom and the house was clean when the work was done. He explained the problem and worked hard to resolve it. It was quite pricey, but sometimes you have to bit the bullet for good service.

Ken Iciek

Had a badly backed up kitchen sink drain which happened on a Sunday. Called several plumbers who indicated that they were available on weekends, but only Roto-Rooter was able to actually make it to our house that day. The plumber, Kam (#855) arrived as scheduled and efficiently cleaned out the drain. He cleaned up under the sink, which was spotless when he finished. I was very pleased with the quick service and reasonable price.

D.J. Dart

We experienced a shower plumbing issue late on a weeknight. We called Roto Rooter and they were at our house within 2 hours. The customer service was outstanding from beginning to end, from the customer service representative who took the call to the plumber who arrived and resolved our issue. The Roto Rooter plumber was kind, considerate and very clean (wearing booties the entire time). We will definitely be repeat customers. Thank you!

Dee Ward

I had a main line back up at my house . I called Roto-Rooter . They arrived fast and the service technician name was Joseph Suanlian. He was very professional and went above and beyond and helping me understand the process and remedying my problem . I would highly recommend that that if you are having any limboing needs you contact Roto-Rooter and if possible ask for Joseph he will get the job done. Thanks Joseph

Elizabeth Elia

Great first time experience with RotoRooter! I called for service at 2:30pm and was told that a tech would be at my house no later than 4:30pm and that they'd call a half hour before they arrived. Just before 3pm I got the call that the tech was on the way. The tech, Sailo, was friendly, courteous, knowledgeable, efficient and thorough. He diagnosed the clogged waste pipe, cleared the clog, showed me where and why the clog had occurred and then snaked the line all the way out to the street to make sure the line was as clean and clear as possible. It's 4pm as I write this! So fast, very effective, and a reasonable price for outstanding service.

Laura Bowers

I called because we found a leaking pipe and as always Roto-Rooter was able to get a technician out same day. They arrived during the expected time frame and took care of everything quickly. They kept me informed of what was going on and left the area in better shape then when they showed up. Will continue to use Roto-Rooter for my plumbing needs.

Rob Boston

We've always had good experiences with Roto Rooter. They come promptly, they fix the problem and their prices are reasonable. Most recently, we had a plumber come out to repair a leaky toilet. Joseph was professional and took care of everything. Good, solid work.

Ronald Schubert

The technician, VAN, was professional and courteous. He was able to analyze and correct my leak problem and worked diligently to do so. In addition to his technical expertise he seemed very personable and was a pleasure to deal, with unlike many home repair people met over the years. Will continue to call Roto-Rooter when needed.

Leah E

They came quickly (within the hour) and the technician was very Friendly and professional. It wasn’t an easy drain to unclog and he had to spend about three hours working on it but never complained. I would definitely negotiate prices with them though. They originally were quoting almost three times higher than the local plumbers I had called but ultimately met those same market prices.

lenni jay

I contacted Roto Rooter and cancelled my appt. with my home warranty company. They responded so quickly (10 mins.) to confirm that a tech would be coming out. Customer service is BIG for me as providing good "Customer Service" seems to have become of little importance these days. They completed the work, cleaned up and advised me of my warranty on the work. They answered all of my questions, and patiently allowed me to share all of my concerns regarding the job, as I had this issue serviced just 5 months ago via my warranty company. GREAT job Rotorooter.....and away goes trouble down the drain!! Thanks

JINWEI ZHANG

These guys are real lifesavers! Jason and Paul showed up less than 20min after we called to deal with our flooded basement. Jason located the leaking pipe in just a few minutes! Highly professional, courteous, knowledgeable, and looking out for the customer. Jason coordinated with plumbers and water restoration team and insurance, all of which followed the next morning. Everything was made so smooth and hassle-free. These guys really helped us out from a highly stressful situation and were able to prevent much higher repair costs. We will definitely ask them to assist with any similar problems in the future. Thanks guys!

Barbara Whitney

Anthony 5441 the service was great, from the dispatcher to the end of the sewer snaking. Anthony was polite, professional and helpful beyond the requirements. I would highly recommend Rooter Rooter based on this job. Thanks!

Megan Ganguly

Roto-Rooter is such a great company. I've had two pipes burst in the past two years (brutal) and they have been super responsive and prompt in helping to solve the problem. The customer service reps and technicians are super nice and just a joy to work with (especially in stressful times!). Many thanks to the Roto-Rooter team for their excellent work. I truly appreciate it and you have a customer for life.

Jay Sailey

Our plumber Gary kept in close touch with his office when he learned he would be late, which explains why his review isn;t perfect He was very courteous, closely examining the problem and informing us of the options. He was able to offer us a small discount which he explained. He was very efficient and didn't rush, explaining the steps one by one. The next time we were visited by Anthony, who was also very courteous and thorough. This was altogether a pleasant arrangement, quite a difference from other plumbers I've had come out in the past! I would be happy to recommend Roto-rooter service for friends and neighbors.

Nelli Yell

Van was absolutely amazing. He was very professional, knowledgeable, and pleasant. Van eased my anxiety and was able to effectively solve my plumbing issues. I will definitely be recommending Roto Rooter to anyone I encounter with a plumbing issue.

Sarena McRae

Technician Joseph (#5423) arrived within the allotted window and quickly diagnosed the problem. He expertly repaired my kitchen appliance. Upon completion, he noticed a secondary problem that was related the initial issue first discovered a few months ago. He quickly pivoted to address the new issue and ensured everything was safe and running properly before he left. I would highly recommend.

Jody Fetzer

Service was careful with attention to detail. We had seriously clogged kitchen sink drain pipes and the drain snake was not able to clear them. The problem ultimately needed drastic pipe cutting and re-assembly but the Roto-Rooter technician was up to the task. Kim persevered, double checking until the line was clear. Technician arrived within minutes of the end of my given time interval.

Milad Bahrami

We called Roto-Rooter and 5pm on a Monday and they arrived at our house 2 hours later to resolve problems with our sink. The service provided by Dama Fanai (#1503) was excellent, courteous and polite. There was no commitment that had to be made prior to the visit from the technician which was great.

Bonnie Solomon

I was very pleased with Christopher's service. My basement was filling up with water thanks to a clogged drain outside. Christopher was able to get there quicker than another plumber I called. He was also really friendly and pleasant to deal with. The service may have cost more than I could have paid with another plumber, but when you're dealing with an issue like this one, speed is a higher priority. Thanks!!!

Cole James

Anthony was amazing!! He was super helpful. Not only did he fix the original problem, but he also found a safety hazard with the water heater and was able to make the adjustments to get things up to code. I appreciate you Anthony, thanks for all your hard work and great attitude. Anthony #5441

Nikita Williams

Anthony E.#5441 was the best. He came out in under 30 minutes and was able to fix my issue very fast. He was very respectful and nice to talk to and he explained everything to me even gave me suggestions. I will be using him in the future for all my Plumbing needs. Thank you so much Anthony E#5441.

LAUREN BROWN

My mom had Rotorooter come out to her home today for some clogged drains. Kam the service technician who came out was very friendly and explained everything that needed to be done to rectify the situation. She is very pleased with the excellent work that was done and will call in the future for her plumbing needs.

Gary Spizler

I contacted Roto-Rooter via phone. Representative on phone very friendly, helpful and efficient. Found that they had been here before. They had an opening on the day I called. I was told I'd receive a text when the technician would arrive. In less than 5 minutes I received the text and in less than 1/2 hour the technician, Lal Sailo, arrived. Mr. Sailo worked with me on a price which we agreed upon. He too was very friendly, professional and efficient. He also gave me a bottle of a product that I use twice a month to keep my drains flowing. I highly recommend Roto-Rooter and especially Lal Sailo for all of your plumbing needs.

Edward Pfister

Root Rooter is always our first call for repairs. The Plumber (Mr. lal Sailo) arrived very quick after the call. We had 2 leaking shut off valves under the kitchen sink and a bad mixing valve in the sink faucet (that I had tried to replace). He installed two new updated shut off valves under the sink and then troubleshooted and installed the bad mixing valve at no charge. Thanks for the Great fast service!

china wilson

I recently had to have my water heater unexpectedly replaced last weekend and had a wonderful experience with Roto Rooter. I've used this company in the past, but this experience was especially special. Late one evening I noticed some leaking only to realize it was my water heater. I called Roto Rooter and they scheduled something for me on the spot and said someone would come and see me that night. Hours later, despite working overtime on someone else's issue, Min (#1461) comes to my house with a smile at 1:00 am to look at my issue. He quickly assessed and said I needed to replace it. It was too late to start working, so he shut off the water and promised he would come back the next day (on his day off) to personally fix my water heater. As promised, early Sunday morning he comes back and begins working. A few hours later he finished and trained me on how to use my new water heater. What makes this extra special is that Min lives about an hour away and instead of giving the job to someone else he decided to stay local overnight so that he could personally install my water heater and ensure my satisfaction. Min (#1461) has an exceptional work ethic and I feel blessed to have worked with such an awesome person! Job well done!!!

Richard Owens

After I placed my call to Roto Rooter I almost immediately received a call saying a service technician would be by within the next 45 minutes. The technician, Zaw (1409), was here in less than 45 minutes. He did a great job diagnosing and taking care of the problem. He was courteous, very careful about covering his shoes so as not to track in mud and did a great job cleaning up. I was very impressed and highly recommend Zaw and Roto Rooter.

Virginia Vitucci

On Saturday afternoon the very old garbage disposal in my kitchen sink died, springing a leak in the process. I was able to get online and schedule a Roto-Rooter plumbing service call for the following morning (Sunday). The plumber arrived promptly, examined the problem and gave me an estimate on the repair. While the estimate was a little higher than I expected, I thought it was fair and agreed to the work. I am glad that I did. Thomas, the plumber, was very professional and did an excellent job. I am happy with the result and would definitely use the Roto-Rooter plumbing service again.

wade lawson

Roto Rooter squared us away. Special thanks to L. 2158 and Jason 1599! L. 2158 came out on a Saturday night and found a rag and bundle of wire clogging our pipes 35 feet out in our less than 5 year old home. He was courteous, friendly, informative, and quick. He unblocked the pipe and cleaned up. L. told us that we were in good hands. Jason 1599 followed up with a phone call while L. was finishing up. Jason made an appointment to stop by and assess damages on Sunday afternoon. Jason was very helpful and informative. He explained the risk and the steps required to mitigate the risks of water damage. Jason assisted with the initiation of the property claim and assured us that he would be available if we had questions about anything at any time. Jason arranged for Roto Rooter to begin the damage mitigation process on Monday. We appreciate the know how and courteous service with a sense of urgency!

Ola Elrefai

Overall a very professional and great experience! From the moment I contact Roto Rooters they scheduled a same day appointment and the plumber showed up early in their scheduled window. He was both professional and informative and did a great job.

Nahom Zerai

I had an issue with water heater problem on June 8, 2018. We called 4 different water companies and did not get a response for over 10 days. I called Roto rooter in who responded immediately and sent someone out to our residency in less than 2 hrs. Very effective and efficient service. I would Recommend roto-rooted for anyone who wants fast service. Thank you to technician Min who also explained the problem, and showed me how to fix it I face again. He also gave me very good recommendations on escalation steps if problem happens again. Thank you so much!

Will J

The water restoration went great! I received an estimate and compared to the other estimates I received they were very competitive. I decided to go with Roto-Rooter and they were at my home within hours. The techs were very professional, explained the process throughout the visit and answered all of my questions. I really enjoyed working with Justin (1859) and Delray (1313). I would recommend Roto-Rooter to a friend.

Tina Semerjian

I had several pipes freeze and burst while my husband and I were out of town. I was very distraught to walk into a water fall come down my stair bannister and monsoon rain in my dining room. I called 5 plumbers and the response was “we have nobody for today, “ Then I called Roto-Rooter and the woman on the line was very reassuring that so would work on getting a technician out ASAP. 45 minutes later Jonathan appeared and worked for 7 hours to stop flood. Then came the Water restoration manager,Jason, who promptly filed my claim with insurance. He sent his team out the next morning. Larry (20 years experience) photographed damage for insurance and drive into heavy duty cleaning and drying. This company has given me great service and dealt with my problem very seamlessly and effectively.

Neil Mulholland

Roto-Rooter arrived at my home within 2 hours of my call for service to clean out my clogged sewer line. John (the plumber) completed his work, including clean-up within one hour. After John left you would not have know that Roto-Rooter had been on site. This is the best service that I have received from a plumber during my 8 years in DC.

Ja-Nel Murry

I had the best experience with Roto-Rooter. It was Mother's Day morning and I had water in my basement. I called them and Bonnie answered the phone and was an absolute pleasure to speak with. Within 2 hours Ngura (4386) was at my home. He was super professional, knowledgeable. He took the time to explain everything to me, in plain language. He went above and beyond to make sure that my problem was solved. He even showed me an electrical issue that I now need to handle. If not for him, there could have been a lot more damage. I 100% recommend Roto-Rooter to anyone with plumbing issues. I will never use anyone else for my plumbing needs! Thanks Roto-Rooter

Daniel Friedman

Lal Zaua (#2036) came to my house on a Sunday and completed the job to the best of his ability and gave great advice on how to move forward. He charged me a price that was fair and reasonable for the work that he accomplished and was very professional. Best yet, he was on time for the window that was given and the Roto Rooter dispatch called me 30 minutes before he came to confirm. Overall, I would definitely recommend this service.

Ericka Busey

Wowwww where do I start????? I started off with a leak in my closet that eventually had water coming up from my floors. I googled a plumber because being a first time homeowner, I was in a panic. Believe it or not, Roto Rooter was the only company that replied in a timely manner. Mr.Sailo(#873) came in the wee hours of the night, gave a dianostic and wrote out a free estimate of the cost. He took his time to explain the leak, where it was coming from, how long it will be to fix and the damages it might have caused. I appreciated that! Mr. Sailo efficiently fixed the leak and took his time to show me everything that was done. The very next day, I received a call from Jason Nelson, the Water Restoration Specialist (#1599) and ever since he has called, HE HAS BEEN AMAZING! I am currently in the stressful of getting my house restored because of the damages. He has been nothing but kind and genuine along this process. Jason has been in great communication and excellent in making everything run smoothly for myself and my insurance claim adjuster as well. It has been nothing but a pleasure in working with Roto Rooter! I am still in the process getting my home restored, but with Roto Rooter handling everything I have absolutely no worries about it. Thank you so so much Roto Rooter and a special thanks to Mr. Sailo (#873) and Jason Nelson (#1599) for their excellent customer service. This company comes highly recommended!

Jasmine Milner

Roto-rooter saved the day. I recently purchased an older home and experienced several mysterious clogs. Had it snaked once with a handyman but the problem kept reappearing. Finally, gave Roto-rooter a call and the whole process was great. The customer service rep was nice and explained that I was getting the best and cost effective option. I got worried when she said two different guys needed to come out. One to clear the drain and another to inspect the pipe using the camera. She explained to me its already included in the price. Dama Fanai and Robert came to the house. They called when they were outside and were very courteous and polite. Both men seemed very knowledgeable and knew a lot about how plumbing in my house was probably designed. They explained my options and quoted me a price from the list. I was also able to use a web coupon. 30 minutes later, Dama and Robert were packing up and letting the water run to make sure the line was clear. Great experience and I would use Roto-rooter again!

Geoffrey Liu

We discovered a leak coming from the area of our kitchen drain on a Sunday, and immediately called Roto-Rooter. They dispatched BT the next day--he showed up on time, was very communicative regarding the damage, and was as efficient as could be in fixing it. We sincerely appreciate the quick, quality service we received, and BT left us his personal contact information if we had any questions or issues with the job. Great service!

Muteba Candace Mukendi

Just today I called Roto Rooter to help with my clogged toilet. They were able schedule someone to come within the hour. The tech Dal, was very knowledgeable and helpful. He explained the whole process and completed the work efficiently. I truly appreciated the work he did, I would always choose Roto Rooters for my plumbing needs!

L R

We had several challenging plumbing issues. Joseph (5423) and Sailo (0873) from Roto-Rooter came the same day and worked hard and stayed late until the issues were completely resolved. We are so grateful for their patience and professionalism. Real assets to the company. We will definitely call them the next time we need plumbing help. Thank you!

Gertrude A. Ekuban

Roto-Rooter Plumbing & Drain Service rescued me and fixed my 2-bathrooms!!! Mr. Khiangte, plumber came with all of the needed supplies and materials to repair my plumbing issues. He provided excellent customer service skills, courteous, and very knowledge. He is an awesome plumber.

Luis Granados

Khai arrived around 4pm, and worked diligently on a more difficult than expected drain problem until nearly 11. He was courteous and extremely hard working throughout the night. I wish every home maintenance professional could provide service in such an excellent fashion.

MeMe J

Ok so where do I start...my mother just redid her living room and dining areas when she sprung a leak in her upstairs bathroom. Now first she had it unclogged and then the massive leaking started then we stopped the leak and then the ceiling started to leak.....for two days my mom cried it’s just me and her so we didn’t have a clue what to do. Rent had just been paid utilities all done and now a $6000 issue!!!!!!!!! I had to try something so I called Roto-Rooter let me just say “JAMAL BYRD #4926” is the man!!! Not only did he help he was as professional and considerate as any contractor I’ve ever met. He helped my mom with filing a claim through her home insurance which may seem easy but we didn’t even think of it during our time of need. He put our minds at ease and went above and beyond his duties! My mom says he’s her adopted son now!!! Lol!!! If anyone deserves recognition for their stellar service I think it should be MR JAMAL BYRD 4926 (my new brother) he made my mom smile after 3days. Great man great service great company!!! Thanks

Betsy Park

We woke up on Tuesday to a cold shower and discovered that our pilot light had gone out and wouldn't stay lit. We called Roto Rooter to come do a diagnostic check on our water heater. They sent a technician later that day, during our preferred time period. The technician was extremely polite and thoroughly explained the issue and proposed way to fix the issue. He quickly replaced the part and ensure that the hot water was running before he left. I would definitely recommend Roto Rooter for same day service. Thanks!

Robert Gramzinski

Very prompt service when I had waste water backing up into my finished basement. Khiangte (#7909) was assigned as my plumber and he was at my home within an hour of my call. Roti-Rooter did a great job fixing the problem and connected me with their Restoration Services to take care of the clean up.

Sima Minton

We had a clogged sewer pipe late at night and we called the company for service. The technician came the next morning and cleared the pipe. He was courteous and informative. He covered the floor and left the premise fairly clean. Another technician came later to take a picture of what is inside the pipe and told us that we have to replace the pipe because it was in bad shape. The crew came in couple of days and replaced the pipe. The technician with the camera and the crew that worked outside were very nice. They finished the job in two days and did what they said that they are going to do. Hopefully we will not have problems with sewage clogging anymore.

Amy Tercek

Amazing service!! Prompt, professional, tidy, hard working. The crew stayed way after 5:00 to fix the problem, never giving up even though it was difficult. I was really impressed with their thorough work and professional attitude. Some times big brand names don't live up to the hype, but these guys were way beyond what I expected. I would definitely use them again. Fantastic job well done!!!

Georgene Osborne

I called two other companies that I had contracts with to repair a running toilet and they couldn't get to me for 2-3 days. Roto-Rooter got to my house in 2-3 hours and did an excellent job fixing the plumbing problem. Should have called them in the first place.

Eric Thibault

Khiangte was great! He solved my outside drain issue quickly and was very professional. He also advised me on how to treat the drain and prevent future back ups. This is the second time I've used Roto-rooter and have had good experiences both times.

Jacqueline Detrick

Your mechanic kept me apprised of time to expect him. I had a clogged outside drain and a sump pump that needed replacing. He came and demonstrated to me the problem. He came on a rainy Sunday and worked diligently. On completion of the job he left no mess. I am more than pleased at the result and would not hesitate to use Roto Rooter again.

Elena Veatch

I was freaked out when I found my bath tub full of sewage water and not draining at all. I was able to quickly and easily schedule Roto-Rooter to come the next morning to take a look. Jacob was very thorough, clear, and kind, and fixed my drain. Great service, will call them any time something happens.

Stanley Taylor, Jr

Roto-Rooter technician arrived on time. He was very professional, knowledgeable and a hard worker. He cleaned as he worked and always made sure that he wore slippers over his shoes. This was my first time using Roto-Rooter and I was very impressed. I will always call on them when needed and will recommend Roto-Rooter to my family and friends. My technician was Mr. Jacob # 4534

gayle fisher-stewart

Joseph (5423) was prompt, courteous and very helpful. He took time to explain each step of replacing the sump pump and how I also need to make sure that the water drains away from the house at least 10 feet. He checked and double-checked his work. Fantastic service!

Noble Jolley

I would definitely recommend Roto-Rooter!! Joseph, the plumber they sent over was very nice and very thorough. He gave us a very fair price in comparison to other estimates we had and he did great work. If we have to use Roto Rooter again in the future we will most definitely be asking for Joseph! #5423

Ajay K Gupta, CISSP, MBA

The plumber diagnosed the problem quickly, seemed to know exactly what to do, got to work quickly and resolved the issue (a hair-clogged drain). Sure, it may be a relative simply job as far as plumbing issues go, but at least there was no gloom and doom story from the plumber - he just set about doing the work. He even gave me a $200 discount and sold us a bottle of drain cleaner (think a branded liquid plumber) for less than what I would have paid in the store. So, overall, I'd use Roto Rooter again. Oh, and by the way, I love the free estimates.

Freda O

Roto-Rooter: Our experience with your staff (plumbing, excavation/main sewer line replacement) has been, simply put: PERFECTION. Truly exceptional; beyond comparison, really. Thank you.

Claire Lane

Saturday afternoon main sewer line back-up -- good times. Our regular plumber was not available, so we called Roto-Rooter. Our technician Joseph (5423) was very courteous and efficient in clearing our line and explaining the problem. Not the least expensive option for plumbing service, but available when needed! They provide coupons, too.

Lauren Wright

Technician Lal (#1119) was wonderful! Plumbing problems are never glamourous, but Roto-Rooter put my mind at ease when it came to pipe problems I had this month. They were timely, thorough, and most of all, trustworthy in their extensive knowledge. Owning an older home in DC, I have come across a few plumbing problems over the years, but I am never stressed knowing that I can call Roto-Rooter and be back up and running within a couple hours. Best of all, they're 24 hrs! I highly recommend them for any plumbing needs you might have.

Ann Johnson

Rotor-Rooter to the rescue again. Eight years ago you did a fantastic job when my main sewer line needed repair/replacement and at a price that was thousands of dollars less than other estimates. Last Friday the kitchen sink/disposal wouldn't drain, and I had visions of having to wait until after the weekend for a plumber to be available. You came to my rescue with same day service. Fixed the problem. Thanks Roto-Rooter!

Herbert McKoy

The family was sharing a birthday party for our 2 year old granddaughter and my wife who share the same birthday. Around 8:PM we learned that the toilet was overflowing and would not stop running. I called a local plumber who said that the main line was stopped up and that he could not come out until the morning. In the meantime we could not use any water. My daughter contacted Roto-Rooter around 9:00PM. The Roto-Rooter technician arrived around 10:00PM. The technician worked on the drain until he completed the job after 12:30AM. The technician was friendly and knowledgeable. We were completely satisfied with his his professionalism.

Dee Bien

We had a sewage backup at 6:15 in the evening. By 7:30 there was a tech at my home. He was very knowledgeable, courteous and efficient. He snaked through the sewage line and found tree roots blocking the line and broke them up. We were very happy with the service and will use Roto Rooter again.

Sandra Mattavous Frye

They did an excellent job replacing my outdoor sump pump. He diagnosed the problem and installed a new efficient sump pump. He left the premises clean.

Zachary Hartman

Got home at 7pm to find my 1st floor toilet was backed up and a huge mess. I was leaving the next morning for business travel and had to get it fixed. Roto-Rooter was there within 2 hours and had it fixed by 10pm. Great service, fast and reliable.

Steve Jordan

Our Roto Rooter technician, James Lian, arrived quickly and did a great job solving our clog problem, explaining what was going on and what he was doing, making every effort to keep the place clean as he worked, and clean up after he was done. We're grateful for such prompt and effective service!

Laurie Frankel

On July 1 Mr. Hming came to our home for emergency outside drain service. Did a wonderful job. He was prompt, professional, and honest. I have used Roto-Rooter on many occasions over many years. The company and techs always exceed my expectations. Mr. Min was at our home in June for a different issue--he, too, exhibited all the characteristics of Mr. Hming. Thank you, Toto-Rooter.

Kunle Ladex

Roto-rooter provided awesome service. Tech was very knowledgeable and professional. Correctly diagnosed the problem and had the job done in less than half an hour. I've used roto-rooter in the past and also had a pleasant experience then. Well done, kudos to Josue!

Kurt McFarlane

During a recent storm, my basement flooded. The water remediation folks came in and did a good job. When they were about to leave, the supervisor mentioned that I needed to turn on the sump pump. I had bought a new one, but with so much going on, I didn’t think about calling someone to have it installed. That was about 6:30pm. I called Roto Rooter and they had someone at my door by 8:45pm. Someone would have been there sooner, but I was going out for a couple of hours. At 8:45pm, Zam knocked and by 9:40pm he had done his magic and showed me the finished product. He was couteous and efficient. He replaced pipes and had the new pump working ike a charm. I’m very happy to recommend him and his company. I couldn’t be any happier. Kurt

panzer faust

Rosiam (#4450) Arrived at our home in a timely manner and was highly professional, friendly and courteous. He expertly assessed the situation with our leaky drain and explained the most viable solution. Our particular situation was a bit unique, but Rosiam quickly worked out how to resolve the issue and made sure we understood what he needed to do every step of the way. His estimate was spot on and he was clear and concise about the charges for parts and labor, no unpleasant surprises there. Our family have been loyal Roto-Rooter customers for years. Rosiam's fine work and personal manner have ensured that we will continue to do business with this company. Please keep up the high standards and professional work!

Tom and Ivy Beringer

The service technician fixed my plumbing issue. 5 stars for Conrad! However, the Roto-Rooter recording and the representative said there was no service charge, but Conrad said for him to start the work, the fee was $299.00....sounds like a service charge to me...Total bill was $315 so I was pleased the work effort was included in the $299.

Simone Portera Wilkinson

They did a great job coming quickly and within the time-frame they suggested. Plumber was quick and friendly. We required a follow-up and the plumber came out within 2 hours of the first guy leaving. Great work!

Ulka Agarwal

Called us 45 minutes before arriving, courteous, professional and knowledgeable. We were concerned about a possible water heater leak. Technician took his time and explained everything to us. Cost only $75 since nothing was actually wrong. Would definitely call again!

Melinda Carlson-Scott

The technician who came to my apartment was great--polite, honest and explained my options clearly. My only complaint is that Roto-Rooter's prices are ridiculously high; however, it was 10pm on a Friday night when my garbage disposal started leaking dirty water all over my kitchen floor, so I wasn't in a position to price hunt.

Faryal Weaver

Service was fast and prompt. The plumber came over after 5 om which is so hard to find now for any service and we did not have to take off work for it. He had to install a new disposal system under the kitchen sink and it probably took about 15 minutes. Very happy with how fast they responded.

Alfonso Martinez

Okay, not sure why everyone is giving 3 out of 3 here? I had Roto Rooter come out to snake the main pipe at my house and yes, they did the work satisfactorily. The issue was with their pricing. It was extremely expensive for a 10 minute job. Then the guy who did the work said he was going to add some plastic piece to the toilet that I wasn't aware was needed. It was a small plastic part and I though he was doing me the favor but he ended up charging me for the part and labor. Oh, the technician made a mess of my bathroom were the snaking was performed and left without asking to clean it up. You could imagine what the mess was....

Jane Tipton

We called and about an hour Roto Rooter was on the job! Our serviceman, Paul, went above and beyond to work on fixing our plumbing issue! We’d give him 10 stars if we could!

Ron Springwater

James Lian arrived at my home within two hours of my telephone call to clean the storm drain after a severe rain fall. He worked quickly, professionally, efficiently and completed the task -- 60 feet of cable deployed -- in a couple of hours. Very pleasant fellow as well.

James Georgeson

Cannot say enough good things about Roto-Rooter Tech Isaac*2009*. He took care of a friend's problem with a blocked drain between her home and the street. Diagnosis was spot on, drain was cleared and treated. He was very thorough, addressed all concerns, and cleaned up everything efficiently. Would definitely recommend their services, would use again. Thanks Isaac2009!!!!!

James Dixon

My garbage disposal went out recently. I called another service provider early in the week (a company to which I happen to be a paid service contract customer of) and scheduled a service call. Upon arriving, the plumber while friendly, merely just looked at the disposal with his flashlight and said I needed a new disposal costing hundreds of dollars. He did not even attempt to check to see if there was anything that could be causing the issue. Needless to say I told him I would not need the service at this time. Later in the evening, after researching more plumbing companies on the internet, I came across an Ad from Roto-Rooter. I called, explained this issue and they said they would send someone out for a free estimate. They sent the service technician, Mr. Sailo to my residence within 4 hours. To cut to the chase, Mr. Sailo literally fixed the issue in a few minutes. Turns out there was a small screw stuck in the blade. He also ensured that if I had any issues that to feel free to contact Roto-Rooter and let him know, if applicable. Roto-Rooter, you have just gained yourself a new customer!

Sumeya Alnifaidy

My experience was very good and I am sure if you hire Roto Rooter you will see why. We had a bathroom faucet leak, of course on a Friday night, and Roto Rooter was the only company to answer and even accommodate us by coming out the same night. All the other numbers I called were not able to do this. Silo was the first technician to arrive and he was very professional, immediately understanding the problem, mitigating the issue by turning off the water source, finding and repairing the leak and beginning the clean up process. i cant thank Silo enough. The next day I had Corey (#5250) show up and assess the damage and help coordinate with the insurance adjuster. John (#732) and Malcolm (5283) were also on site and I felt very relieved that we chose Roto Rooter. They are very professional, prompt, responsible and accommodating. I will ONLY go to Roto Rooter if the need arises. The prices were reasonable, but I would be willing to pay top dollar for this type of professionalism in a bind, like we were in. The walls are dry, fixed and insurance will handle the rest. Thank you gentleman and thank you Roto Rooter for saving our weekend!

Christina Coy

Joseph 5423 was very professional and through. He arrived on time and promptly got to work to determine what was wrong. He was an effective communicator throughout the whole process. He was able to quickly determine the cause and offer solutions to the problem. Would highly recommend Roto-Rooter and Joseph 5423. Thanks again for the prompt response time.

Juju Bead

Kam was my technician. He was absolutely awesome! He came to my house in a timely fashion, which is definitely a plus. He appropriately diagnosed my problem with minimal damage to my dry wall (damage was done only for assessment). He offered practical and affordable solutions to my problem. He also made himself available in the event that I have additional questions or concerns. He is amazing!!!! Impeccable customer service!! I'm absolutely impressed and grateful!! - Roto Rooter Jessup/Baltimore location.

Attila Kadar

We had several intermittent plumbing issues that could not be resolved by multiple contractors. Joseph from Roto-Rooter showed up within 30 minutes of our call, and provided an excellent service. We will use Roto-Rooter for future plumbing/drainage needs.

Debra Samuels

Our bathtub faucet was leaking so i made appointment online, they came out the next day. Our technician LAL- 1119 was very professional and knowledgeable about what he was doing. He also finished in a timely manner. In the future I would definitely give them a call for service again and refer them to another person.

Mikaela Ramsden

As usual, plumbing issues never happen at a convenient time. To make a long story short, we had a shower that would not turn off in the evening. We had an emergency technician come out but by the time he was able to get here, it wasn't possible to get the part needed. Thankfully, in the morning technician Lal Zaua (2036) was assigned and showed up early. He did a thorough assessment and I could tell he was capable and confident in being able to resolve the issue. He had to leave to get the part and was able to fix it in a much shorter time that we expected. He was also very good about explaining the issue and the solution, so we understood exactly what was being done and what we were paying for. Lal was competent and personable and left a very positive impression for our first experience with Roto-Rooter, and we will certainly call them again and ask for Lal, for our future plumbing needs.

Leon Chen

This is a very good company. I called for service with a drain on the sum pump problem near New Year Eve. They came in one hour and fixed it within 2 hours. I am very happy with the work they performed. Very professional. The price is fair. I will refer more people to this company.

Tonya Thompson

This is my second time using Roto-Rooter for an issue at my home, and this second time was still a great experience. Dal (#2570) was the assigned technician, and he was very knowledgeable, professional, courteous, personable, and efficient in his work. He gave the estimate for the work, and he completed the task in a timely manner. He showed great pride in his work and cleaned up his area in a very tidy manner afterwards. Because of technicians like Dal, I will use Roto-Rooter again if needed in the future.

JoeFred Gonzalez

Your Service Technician, Ram Khiangte, was on time, courteous, very professional, and helpful. It was a pleasure to deal with someone of his professional caliber. I will definitely call Roto-Rooter again when I have another home plumbing or drain problem!

Stacie Gutowski

House developed a drainage problem (completely stopped drain) on Friday evening. Roto-rooter sent a tech out the same night, and he was able to quickly solve the problem. Overall the tech was prompt and courteous. The service was pretty expensive so you might want to call a local plumber if it's during normal hours, but for after-hours emergencies they're a great option.

Jamie Vernaelde

Van (Tech #3628) and his trainee Joseph were dispatched well within the two hour time window provided. They were professional and efficient with our leaky faucet disaster. We will happily call Roto Rooter again if we have any future plumbing needs.

Terri

We got a refrigerator that required the water line to be installed. A Roto-Rooter Plumber came out the same day and gave us an estimate. The initial estimate was significantly large, so we told the plumber no thank you. Then after he left, my husband and I thought of a work around to see if it would be more affordable. We called Roto-Rooter and asked them to get the Plumber to call us back. When we did, we explained to him that there was another way to install the water line and asked if it would be more affordable -- and it was! What I appreciated is that the plumber came back out that same evening, installed the water line and our refrigerator was operational that same day.

Bill Coston

Service Technician Maung Nu was at our house for eight hours checking and clearing all exterior drains and downspouts. He worked very hard and did an excellent job. The price is not cheap but the service was prompt, professional, and effective, save for two really old lines that had collapsed. Any line that could be cleaned was cleaned. The technician took great pride in solving any problem and cutting out every tree root. One of the larger machines broke but Mr. Nu carried a spare and he was back up and running in short order.

Anthony Rivera

My water source has been turned off for the past two days so I called hoa and they sent this service technician named Min. He was very polite,patient and punctual. my condo's water main valve was not on even though it was manually turned on.he was very patience and investigative.After fixing the problem, He made sure that all of my water source was not leaking and running fine. he managed to find one leaking problem in the laundry water pipe and gave me a free metal plug to stop the leaking. i did not have cash with me available and he gave it to me free. please give this man a bonus. I really appreciate this company and this man who fixed my problem in less than 45 min. Not only that. I am hearing impaired and he was very patient in with communicating with me and answered all of my concerns. two thumbs up!!!

Reed Quinn

This is my second time using Roto-Rooter this year. Once again, the plumber was friendly, knowledgeable and fast. The dispatchers are all nice as well. While not cheap, they show up quickly, are courteous and get the job done. I will use them again.

Holly Noel

My basement was flooding on and off for two days, my husband and I thought it was something minor well come to find out we had a clogged drain pipe. Sat Gin was the service technician (#5733) he was amazing I could not thank him enough. Very kind man and helpful, his work ethic was outstanding he wouldn't stop until he figured out why this was happening. After two long humid hours he got it!!! I do not know if you can recommend a technician but in the Maryland area I would recommend Sat Gin(#5733).

Donna Burke

Langh mung 3650 Mr. Mung was very thorough and knowledgeable about what needed to be done. He was polite, kind, personable, and friendly. Very professional. He fixed everything quickly and cleaned up everything when he was done. He really knew everything that needed to be done and communicated it to me in a way that I could understand. I will need some more work done in the near future and would like to have Mr. Mung again. He was great. Thank you. Donna Burke

Norman Gardner

Let me say that I am not a expert writer. But here's what we experienced and how everything went down. We had a problem that really effected the entire house. It seems some flushable towelettes had been flush down the toilet. Over a period of time these towelettes eventually clogged the main drain. Call was placed for assistance, which the dispatcher gave an arrival time of an hour. Our Roto-Rooter tech (Joseph #5423) was very professional not only in what he did but by explaining the process of what needed to be done and why it had to be done in that manner. The toilet in the basement had to be removed. Tech used a heavy duty snake to go through the pipe. The snake was able to retrieve and clear the flushable towels that were causing the clog. The process took about 30 to 45 minutes to do. I would first have to say, if it says "FLUSHABLE" and does not dissolve like toilet paper, Do Not Flush... We are totally satisfied with the expedited service provided and the expertise of the technician. Thank for a JOB well done.

Sarah Morgan

The only reason they didn't get a five was that they were late for my service window (about 2 hours.) Our technician was fantastic and took time to explain everything to me. He figured out a solution to our really challenging plumbing issue - leaking booster pump. He also found rust on our hot water heater resolved that issue.

Gerald Winston

I was happy over the ease of access when contacting the Roto-Rooter Company by computer; and I am quite satisfied with the work performed by Master Plumber, Khiangte # 7909. It was unexpected to receive an immediate email reply confirming the date and time of the requested service. The plumber was professional, polite and on time. Great job !

Ess Bee

Purcell Edwards #3755, came to fix a bad leak under our kitchen sink. Water had pooled into the light fixture in the theater room below and we had an emergency on our hands. Roto-Rooter was rated highest. Within 90 minutes Purcell arrived, assessed our situation, resolved it, installed a new faucet, and unclogged a sluggish drain in the master bathroom. He was wonderful and we claim him for life! Best decision we ever made!

Shaun Edwards

The technician was cordial, polite, knowledgeable about the nuances of water billing and was able to put together an assessment that will yield a substantial billing adjustment on the part of city services. The leak detection was carried out in a professional manner, and quickly. I'd use them again to test and remediate

Deidre Travis

Our Service Technician was Dama Fanai and he was terrific. Not only did he quickly diagnose the problem, he found a bigger problem and made arrangements for us to get a specialists to help remedy the situation. The repair he put in in place will cover us until the larger repair can be made and he cleaned up his entire work area. Would highly recommend Roto-Rooter!

Mikey

Mr. Jason Nelson was extremely kind, informative, professional and helpful. He arrived on time and answered all of my questions to my satisfaction. I absolutely could not have gotten through this without Jason. Jason definitely demonstrated on behalf of Roto-Rooter that they do value their customers and will do everything in their power to make things right. I highly recommend Jason. He is the best!

Ming Chen

Very prompt and precise on the job they tell you will do. The technician Tommy did a hydro-jet job on the main line of our kitchen which was backed up clogged from years of grease and honestly told us the situation assessment and the most money-saving efficient way to solving our back-up. Very honest, and precise with handling tools and diagnosis. Would definitely use service in the future if something with plumbing happens again.

Jennifer Bauer

Easy to schedule and able to get a same day appointment. Showed up within the appointment window and called ahead to confirm. Joseph was very pleasant to deal with, made sure I understood what his recommendations were and the cost of the repairs. Will use again.

Kimberly Jackson

Min was very professional! He fixed my sewer line and I was able to use all of my bathrooms within an hour of him starting. He reset and sealed the toilet leving it very clean. Would hire roti router again no doubt!

Holli Loomans

We had a pipe freeze and burst over the weekend of New Years. Luckily, Roto Rooter was able to get us in and help us fix the problem. Patrick, our first point of contact, was great. He explained the whole process, provided an estimate, and answered any questions that we had. Bret and Thang came before scheduled the next day and took care of everything in the basement that needed to be removed. The whole crew did a great job and we would be happy to hire them again.

Adam Abdi

Needed a clogged shower drain fixed, as well as a kitchen faucet issue. Dispatch was very professional and sent a plumber within the hour. Issac arrived and fixed both problems quickly, while explaining in detail the issues that caused each malfunction. He was great and very professional throughout the process.

Sherrie G

This was my fourth time using Roto-Rooter plumbers and Mr. Lian was the best! He explained everything that needed to be done and addressed my concerns. He also gave me tips on how to keep the problem from happening again in the future. I would definitely recommend this service.

Shelly Alonso

This was our second time using Rotorooter to clear our drain pipe due to roots. Our tech, Josue, let us know what the corrective action would be long term to make sure we didn't have drain issues again. He offered up free advice and even threw in some coupons!

Lisa Guseman

Called early Monday morning with a main sewer pipe back-up and Roto-Rooter was quick to respond. Within an hour an agent, Jimmy, arrived at our home. Jimmy was prompt, courteous, knowledgeable, and appropriately sympathetic. After the main problem was resolved he connected me to the Roto-Rooter water remediation team who also responded promptly. Our situation was quickly evaluated and their agent stood by to answer questions while we phoned our insurance company to confirm coverage. It was a pleasant surprise to have the Roto-Rooter team be so helpful on an otherwise stressful Monday morning.

michael arnone

My downstairs toilet was leaking, he replaced it then my upstairs clean water supply line busted after he left. I called back again and Jason (1599) and HMing (1011) came out and started the process for replacing my upstairs ceiling and drying out my carpet. They stayed a long time and I appreciate it, though I have to go thru insurance for the other clean up for replacing my ceiling and carpet cleaning. They came out with in an hour of the call.

D Butler

RE: Technician Purcell #3755- I was experiencing a toilet back-up problem for a few weeks after my daughter's birthday party and called Roto-Rooter for help. While I was expecting to have to go through a lot of turmoil getting a plumber to come out, an enormous bill, and a unfriendly technician that wanted to tell me more was wrong with my plumbing than I anticipated- that was not the case. My technician Purcell (#3755) was prompt, courteous, and very knowledgeable. While I only planning on fixing one of my plumbing problems, I actually got both problems fixed all because of the customer experience provided by Purcell and the discount that was provided. He showed customer service qualities that I recall from the 80's and early 90's and fixed both problems. I would definitely use Roto-Rooter again and request only one technician (#3755). He is a true technician that cares about his customers and looks beyond just completing a job. I was lucky to have him as my technician.

K288

The technician that came out to help me today was fantastic. The job had been estimated by other companies at over $1200 however Roto Rooter was able to do it for $800. I will definitely be a repeat customer with the experience I had today.

Ina Wendel

We are very pleased with the service. Ricky our technician, was knowledgeable and prompt in addressing the problem we have with the water heater. I highly recommend Roto-Rooter and Ricky as technician.

toto rascal

clogged sink in the powder room, called in to Roto-Rooter and they sent someone withing a few hours. The technician James#2629 was very knowledgeable, courteous, took time to explain the cause of the problem. He cleared the sink blockage from solid grease trap, accumulated over the years and assured that the pipe is as good as new. Very impressed and thankful that the issue is solved. Thank you James for your hard work and Roto-Rooter should be proud for having you in their team. Everest O

James Law

Very efficient, Mr. Sailo was very efficiant and welcoming. I needed a plumber for an emergency and after calling three companies which claim 24 hr service, only Roto Rooter stepped up. I felt the work was honest so the pay was justifiable. I would use again if needed but i hope not.

Janet Fisher

Rotorooter's Technician, Isaac, provided excellent, thorough, and timely service on a holiday no less! Rotorooter responded to my call on New Year's Eve, and Isaac came out on New Year's Day - right at 10am, when scheduled. Isaac took the time to evaluate the problem, provide a thorough estimate, and explain the parts and what he needed to do for the repair. Isaac completed the repair efficiently and with excellent workmanship, even making sure no dust was left behind. Isaac is a first class professional, and I hope he is commended for his service and representation of Rotorooter.

Chelsea Hansen

EDIT: After I posted this review, I got four calls and two voicemails from Roto Rooter in one day, so clearly posting this got their attention. I finally called back, and the manager (Purcell) apologized for what he said was a misunderstanding. It seems the technician did not understand that the coupon could be reimbursed back at the office. Roto Rooter claims they will be sending a check to reimburse. I appreciate the prompt follow up to an upsetting experience, so I changed this review from two stars to three, but I still wouldn't use this service again. ORIGINAL POST: Not only were they an hour later than they said they would be from their confirmed call, but the sink problem was fixed in a matter of seconds and the technician charged me 300 dollars for the service. Then, the technician, (number 2563) refused to take a coupon I had received in the mail on the grounds that it was not presented at the proper time of the appointment. I was confused because it did not say anything about this rule anywhere on the coupon, and asked him to call his supervisor to see if there was anything to be done. He did, but the whole time, the technician proceeded to blame me for not knowing I was supposed to give the coupon to him at the start. I asked, since that was the process, why then did they not ask if I had a coupon to use, since many people would not know this was the process. His explanation was that rotorooter wanted to get as much money out of customers as they could. His supervisor was on the phone and did not intervene at all. I don't usually write negative reviews, but I found this company policy, so to speak, sneaky. The technician came across rude and condescending. I won't be using this company again.

Jordan Love

Our experience using Roto Rooter was very positive. Our service agent, Khiangte, was knowledgeable and friendly, offering great advice and discounts when possible. The work space was organized and clean, and the job completed in a timely fashion.

Nona Johnson

Roto Rooter is really the place to call if you have water damage and need to get quality remediation. Our sump pump malfunctioned during Hurricane Matthew and water was all over the basement, all of this took place on Sunday morning. I called Roto Rooter and they dispatched a plumber to come out to access the situation. Mr. L.K. was at our home within 45 minutes from my initial call to Roto Rooter. Mr. L K. replaced our sump pump and about 15 minutes after the plumber came on site, Water Restoration Specialist, Jason Nelson (#1599) called. Mr. Nelson is incredibly knowledgeable, patient, and helpful. He was really accommodating and was at our home within an hour of our conversation. He came over and looked at the crawlspace and the house above in great detail to verify there was extensive water damage and excessive moisture in the structure, all while explaining in very clear terms what he was looking for and why. The Water Restoration Team had an impressive array of diagnostic equipment. Mike (#3603) and Matt(#1247) came every day to monitor and adjust as needed. Jason, Mike, Matt and the rest of the Water Restoration Team were very professional, courteous, and well trained. They paid attention to detail, cleaned up after each day's work and showed great punctuality. I was also amazed by the amount of pictures they took to document the initial conditions and the progress. Compared to other companies out there, I found Roto Rooter a lot more rigorous and process oriented. They know how to get things done and they follow proven methods instead of experimenting around. I would highly recommend calling them if you are looking for that type of professional service.

Kathleen Zaneski

I had a plumbing emergency last night and contacted Roto Rooter for emergency service. I couldn't be happier with the service I received. Al,, #3652, the plumber who came to my home, was kind, patient and very efficient and knowledgeable. I always thought Roto Rooter was for clogged drains, but now I know Roto Rooter is a full-service plumbing company. I am so glad I called them!

T.J. Strauchon

Joseph was extremely professional, patient and friendly. He did a great job explaining what he was going to do and the associated cost. We were very happy with our first Roto-Rooter experience.

Dan Rosenblum

Major unexpected leak from the hot water heater at midnight Saturday night; Roto-Rooter on the job at 10 AM Sunday; new hot water heater installed and operating flawlessly by 3 PM. Prompt response to calls, thorough responses to questions, explanations for every aspect of our situation (choice of tanks, warranty length, emergencies, normal operation). We were delighted. Definitely plan to use Roto-Rooter as our go to for Plumbing. They do great work!

Daniel Carter

Had a pipe backup and flood in my basement. RotoRooter plumber (Kam) showed up quickly, diagnosed, and gave a quote. He uncovered more issues and had Matt come out (who concurred) and then swiftly started the ball rolling with our insurance company (Liberty Mutual) to get things back in order. I have been thoroughly satisfied with their knowledge and continued response.

shaun figueroa

I noticed a drip from the upstairs bathroom that was damaging the ceiling below in the basement. I wasn't sure what to do so called Roto-Rooter. A service man, Kam, was sent out and arrived to my house right away to inspect and give me an estimate. He located the source of the problem, gave me a very fair price, fixed it right then and there and solved it. No more leak, the shower could be used and the space was cleaned up on his way out. The whole service was quick and made my life much easier. I very much appreciated the speed and professionalism from the phone call to my problem being handled. I would recommend Kam and Roto-Rooter to others.

Z L

We had a leaky pipe under a bathroom sink, which was causing a lot of water damage. Rich the plumber came to our house within 45 minutes of the first phone call at 10:00pm on a Friday night, and he worked quickly and skillfully to fix the problem. The service wasn't cheap, but we got what we paid for in terms of response time, professionalism, and final product. Thanks much!

TBO 0939

I recommend Roto Rooter for your sewer clean-out problems. I had a clogged sewer pipe and needed an emergency solution. As precaution to prevent dirty water backflow, I turned-off the water supply to my home. I could only consider Roto Rooter for an immediate response. On Sunday, I called at 1230p and the technician was at my door by 300p. He's was professional and listened to my assessment of the issue. After the clean-out was a success, I was able to restore my water supply line, take a shower, and relax. I received a call, on Monday, and scheduled for a camera technician to inspect my sewer pipe from my home to the street for further assessment. The camera tech visit is built into the sewer clean-out cost. I won't incur any additional fees for the camera inspection.

Larry McCammon

Great experience. The plumber (Dal) showed up quickly and had the job fixed in 60 minutes. He was kind, professional, and educated me on the work he performed. Very happy with this service!

Holiday Osborne Bash

Lal Z. # 2036 is a great plumber. He took his time explaining the process and questions I had about his tools. Very pleasant experience. And of course he unclogged my main sewer line. I'll definitely use Roto-Rooter's services again...if needed.

Ayo & Melinda Arojo

Khai Dal # 5748 came out in record time. He troubleshooted our water pressure issue and adjusted it. He was professional and courteous. Now we can have a decent shower. We are really happy we called.

Rocio Chavela

Excellent and prompt service. After my initial call, I got assigned a technician (Maung) almost immediately, and he arrived within 45 min (as agreed upon). Maung was very professional and courteous, and after some testing he identified the issue causing the leak from the tub. He explained the problem clearly and indicated the cost of the repair before proceeding. He was very kind and gave me advice to prevent future issues.

Victoria Amavisca

Had the pleasure of having an awesome Technician come out and help with our plumbing problems. He was very helpful and very informative. Also placing the call in yonget someone here ASAP was easy! Everyone I spoke with was very helpful and super kind. If I have any plumbing issues in the future I will for sure be calling Roto-Rooter!! Thank you!

Nicolas Tsabiras

Sewer Line clogged in the middle of the night. Messed with it and couldn't unclog it. Called in the morning. Jimmy (1256) came within two hours. Excellent wait time! Gave me an estimate (which was reasonable compared to some other companies I don't want to name), and started working. Not an easy fix, make ME feel better for not fixing it.:-) But he kept on it and finally it came free. He was VERY professional, worked cleanly even though he had to move a chest freezer to get some space to work. Like I said he kept everything clean considering was he was doing. :-( Bravo Jimmy! Great job! Well, I thought we were done, but no. Paul and David came in (called by Jimmy). They put a camera snake through the pipe and took a look to ensure that we had no bigger problems. Well we did have a problem. They gave me an estimate for that and also looked at the clean up and disinfecting to prevent bacteria to grow. I am thinking about this because of the expense now with Christmas and all. I'll call them later. However the entire job at hand was handled well, on time at a reasonable cost. Very professional. All three of them Great experience!!! Again, BRAVO Jimmy.

Stephen Gross

Sat Gin from Roto-Rooter did a great job repairing my broken disposal. He even had to repair a pipe that had come loose from the wall over the years. He was prompt to the appointment, courteous, proficient, and a true professional. Employees like Sat Gin earn my repeat business to Root-Rooter.

Josue Blanco

Technician did an excellent job fixing and snaking out backed up toilet. he showed on time when they told us and was very friendly and clean with his work. Would definitely use again.

Mark Sutherland

I called RotoRooter around 7pm after getting a terribly ridiculous quote from Abbott Plumber for a non-refundable $349 plus the work...to fix a drip. "My guys gotta rest" he says. RotoRooter, on the other hand, was prompt to answer my call (had to leave a message for the "little guys" and wait for a callback). Roto Rooter also charges nothing, NOTHING 24 hrs a day to come out and give a free estimate. Saved another $40 with their website coupon and all in, my leak is fixed before 9PM with just over $300. Shout out to Mr. Sat Gin for being legit. He was professional, prompt, and courteous...even had booties ready for his shoes before being asked. Bravo Roto Rooter. I won't shop around next time. You earned my business.

Brent Williams

John #1275 came to my house at 1AM within 45 minutes of me calling him. He did a great job fixing my faucet and drain in our time of emergency. I was pleased with his service.

William Goldman

The service technicians (Khiangte and Adjei) came within an hour of my call about a blockage in the drain from my kitchen sink. They solved the problem expertly and efficiently. I particularly appreciated their care in cleaning up and making sure everything was in good working order before they left. In fact, there was a leak under the sink, which they fixed by repairing a problem with a seal and replacing a ring for a trap. I was confident that all problems were solved before they left.

Lia Rettammel

Great experience with Lal (#2036) he was prompt, friendly and honest. He clearly laid out our options after we discovered water damage in our kitchen ceiling. He quickly cut a hole, diagnosed the issue (worn wax ring) and replaced it. He wasn't pushy, did not surprise us with anything and made suggestions for preventative maintenance. So relieved that our Sunday is salvaged!

Monica Plisch

Very good experience with Roto-rooter. We had a block in the main sewer line the day after Thanksgiving when family was visiting--terrible timing! Called Roto-rooter and got an answer right away; they dispatched technician Tin (2648) who arrived within 2 hours. Tin was very professional worked diligently to diagnose and try to fix the problem over several hours. In the end, he showed me that after cleaning the main sewer line, there was still standing water in the line, indicating the problem was with the county. Tin called the emergency line for the county and arranged for someone to come the same day. No charge since we were under warranty from a previous call.

Natsu Onoda Power

Joseph 5423 was excellent! He was patient with our very old, strange system and got the job done quickly. He was also very respectful, kind, and polite. I recommend him highly!

DevinNikki

Jason Nelson truly went above and beyond to resolve our flooding issue. He made his way out to our apartment at 1am to assess the damage caused by a sewage overflow in our unit. He checked in with us every step of the way to ensure we understood the process and were comfortable during this stressful time. I highly recommend his services. Nikki

Janice Brown Parker

Quick response and clogged drain was cleared all within three hours... My bathroom sink was draining very slowly. The technician cleared the drain in about 30 - 45 minutes. However the rate was too expensive. Initially he quoted $460, when I said the price was too expensive and that I'd try to find someone else he reduced the price to $380... I believe I was overcharged.

Priya Exantus

The day before Christmas Eve and my sink is leaking. I called them and within an hour they had someone out. The whole faucet needed to be replaced. They recommended we go get one on our own and then they will install it. They told me exactly what to get. Came back within 20 minutes and voila, a new sink. They aren’t the cheapest, but at least I know it’s done right.

Bronwyn B

I called Roto Rooter at 6pm and Van (Tech #3628) was there in less than an hour. He was just fantastic. Access to the pipes in our century-old house is not easy -- we've even had plumbers give up in the past. But Van made it work, and had the pipes cleared in about an hour, even though he had to remove and reinstall the toilet to do it. He was very professional and friendly, and I was able to carry on getting my two toddlers in bed while he was there. He also tightened up the pipes under my sink and gave me some useful warnings and advice on how to deal to future problems that may come up because of the antique plumbing in my back yard. He was great and I would call Roto Rooter again in a heartbeat. Flooding sinks are never fun but this experience could have been a whole lot worse!

bertha henderson

These are truly great people! I called just after 10 AM and the plumbers were at my house before 1 PM. L-K worked hard on my problem which was black gook coming up into my basement kitchen sink. He snaked it out, cleared it up and then allowed me to name my own price. It's no wonder I've been with this company since 1991! Because Roto Rooter came out in 2013 for a similar problem, it was suggested that I try a treatment and maintenance product which uses enzymes to break up grease and sludge so the drain does not get clogged up. That taken care of, I'll have to call them for something else (hopefully nothing else will go wrong).

Stacey Tracey

Roto-rooter did a great job removing and installing a new water heater the same day we called with the issue. They went above and beyond by driving hours to get a water heater we needed. We highly recommend.

Andrea Pestano

The customer service that my Tech Jose #3607 was outstanding. My Grandson decided he was going to have a "toilet picnic"day, everything was removed except his mouthwash cup. He completely blocked the toilet and my tech made sure it was removed. With his persistance and consistency he made sure my toilet was flushable and did it with a smile. Not to mention the options he provided and allowing me to choose the service oppose to doing what he thinks will bring in a higher profit, no misleading pitches. Roto-Rooter will be my 1st Choice to call with all my plumbing needs. QUALITY OVER QUANTITY, that's what CUSTOMER SERVICE is about!!!!!

James Lewis

January 25th through January 31st was by far 1 of the most stressful experiences ever for me and my family as it pertains to being a homeowner. There were a series of issues that ensued until finally there was a sewage back up requiring water restoration. The best decision I made when this happened was to call Roto Rooter. I requested a plumber to arrive between 8am and 12pm the following day after first noticing the back up around Midnight the night before and sure enough the plumber showed up at 7:57am. The plumber's name was Min - he was kind and diligent in working to relieve the blockage that caused the back up; Thank you Min! The reason that I'm actually writing this review is to highlight not only a kind and diligent member of the Roto-Rooter team, but I want to point out someone that displayed an EXTRAORDINARY level of professionalism, astuteness and empathy from start to present.His name is Joe and his Employee Tech number is 1381. It helps that he's from my hometown just north of where I live now, but the reason why I'm writing this review/survey on Friday night after 1 of the longest weeks of my life as a homeowner is because throughout the entire diagnostic process immediately after the sewer back up to the repair and the initial water restoration process, he responded to my calls/texts EVERYTIME and in a timely manner. I NEVER felt alone or like I was uninformed as to what the next step in the process would be. If it were not for him, I feel like I would have exploded given the circumstances that led to the plumbing issue and the circumstances that came about in the form of damage to my home. I literally was seconds away from losing my composure on multiple occasions and Joe's calm temperament, patience with listening to my concerns/worries along the way and his detailed explanations are how I've come to the point of looking forward to getting on with repairing my home. Needless to say, I decided to use Roto-Rooter for the Plumbing diagnosis, repair and soon-to-be full restoration. I also want to say thank you to Craig (Tech 4429) and Rosebud (Tech 2018) as these guys treated my home like it was their home from demo to cleaning. I can't thank everyone involved enough to include Al and his partner that ultimately excavated my yard and did the repair, but I did want to be sure to let everyone on the team above and anyone I left out in error that my family and I really appreciate you for taking was was literally a crappy experience and turning it into an appreciation that we called on Roto-Rooter to help us get through this issue and come out better on the other side.

Nancy Kaplan

Khai came out within 30 minutes to help me after sewage backed up into my basement. He was incredibly efficient and knowledgeable and gave me good advice. He was also very thorough and cleaned up with great care. I appreciated his positivity, especially on a holiday weekend.

Valerie Matthews

Our sump pump went out on the day we had the most rain of the new year. We were using a wet vac and a portable submerged pump to get the water out. My husband's back was saved by Roto-Rooter. Work was done professionally and they arrived on time. Thanks

Cameo Berlin

The first time we called our bathroom sink was completely stopped up. Roto-Rooter sent a great guy who fixed the drain and was very personable. 5 months later the drain stopped again and I called Roto-Rooter to see if I my warranty was still good, which it was. 30 min after I called Lal came to fix the drain. Owning an old house has given me a lot of experience with plumbers- Lal was extremely knowledgable and went above and beyond his duty by giving me some advice about a related issue. He was really nice, professional and did a great job. Roto-Rooter is a little more expensive then your average plumber, but for good reason. I would definitely call them again. Thanks Lal!

Kevin Treharne

Khiangte and his partner were on time, very nice, completed their work efficently and left no mess behind. Roto Rooter even sent over Jason, a water damage and restoration expert over to use a thermal imaging gun to ensure no leaks or water damage was coming from my unit. 100% recommend.

Kristine E

I had an extremely tough job, but Jeff (#1174) and John (#1275) worked all day to get it taken care of. They were here right on time, very pleasant and worked with me with my situation. They were very professional and did a wonderful job making sure everything was taken care of and put back the way they found it. I could not have asked for better guys to help take care things.

Mai Le

Ngura showed up on time within our 8am-12pm window. He was very nice, knowledgeable, and changed our expansion tank quickly. I enjoyed his customer service skills!

Zech Kottilil

I had a manifold that had sprung a leak - thanks to the Homedepot recommended "plumber" who came over to replace my water heater. After the leak, I called up several plumbers in the area and as usual they would stop by, collect the check for "stopping by" and would promise to send me a quote for either replacing the manifold or as one of them suggested to replace the whole plumbing system for the house. The fun part was that the Homedepot suggested water heater replacement guy recommended me not to call Roto-Rooter and asked me to call his "friend" plumber. At that point I was already leaning to call Roto-Rooter, but I still listened to him and lost another $144.00 in the process, just for stopping by. After waiting for a week and half with no water at home, I eventually called Roto-Rooter. Jacob and Xena from Roto-Rooter came over and looked at the task-in-hand and gave me the quote. I should say that Roto-Rooter was not cheap, but they turned out to be the best in business. They sat down and worked for hours and built me a replacement manifold out of copper pipes. Job well done and I recommend (if Roto-Rooter is reading) Jacob and Xena from Roto-Rooter for their exemplary dedication to the task, by finishing the work in spite of them foregoing their lunch.

mary brennan

Excellent same day service and problem resolved quickly!

M. A. Mokaddem

An incident of a sewer back-up is an scary experience at normal time but it becomes more so in the midst of a blizzard especially that of 2016!!! Though the blizzard stopped on Saturday night it was not till Monday morning that help was available when the blockage was snaked out. However, it left house reeking of smell of rotting carpet backing, ' carpet and sewer. My wife, who is a diabetic and heart patient could hardly breathe because of the stench. Relief came the next day when two gentlemen from Rotorooter 1. Jason Nelson (1599), 2. Matt, Smith (1247) . appeared at our door and almost immediately got to work. The outstanding efficiency exhibited in the minutes they were in the job was outstanding. Within first 15 minutes minutes they arranged for the person for camera audit to come and Insurance auditor to be contacted. On my request Jason prepared an estimate of cost for the repair. By early afternoon the group was joined by Hming Thauma (1011) and most of the work of removal of damaged/rotting materials were completed by the evening. The team was so sympathetic that my wife almost forgot about her suffering. This has been a very memorable experience both because of the outstanding efficiency and also extraordinary customer service.

Eric Wallace

We've had very positive experiences with Roto Rooter. Most recently, we hired them to replace our garbage disposal. The plumber showed up when Roto Rooter said he would and completed the task competently. The whole experience was painless. I highly recommend Roto Rooter in Silver Spring.

Kali Pearce

Joseph 5423 I had a major pipe leak in my house in the middle of the night. I am so thankful for Roto Eooter for coming out and fixing it asap, working with my insurance, and Joseph was charming and delightful in a really stressful situation which made it a lot better.

Paul Walton

Arrived one hour after call. Technician was knowledgeable and quickly cleared the drain; however, in clearing the clog pulled out part of a tree root indicating reason for clog. As part of the service a technician will scope the pipe and determine the severity of the problem. Once the root of the problem (got to love bad puns) Roto-Rooter techs should be able to fix it. One stop shopping is awesome.

Ira Thorpe

Had a clogged drain on the Sunday after Thanksgiving, so my options were a bit limited as most companies were closed. I appreciated speaking to a human operator and although it took a while to get the plumber out to our house, the work was done in a professional and competent manner. The plumber, Ngura, took care to cover his shoes and move some rugs when he was lugging his electric snake into our basement. The job itself was pretty simple and he was finished quickly. He even gave us a discount despite us not having a coupon. Would definitely call them again.

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