Reviews of Magnolia Plumbing, Heating & Cooling. (Plumber) in Washington (District of Columbia).

Magnolia Plumbing, Heating & Cooling

677 Reviews

325 Comments

Plumber

Plumber

600 Gallatin St NE, Washington, DC 20017, United States

Description

Information of Magnolia Plumbing, Heating & Cooling, Plumber in Washington (District of Columbia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Magnolia Plumbing, Heating & Cooling

Reviews of Magnolia Plumbing, Heating & Cooling

Art Hahn

Fantastic! I can't praise Magnolia Plumbing Heating and Cooling enough! We needed a gas line leak replaced so we got 5 estimates. Magnolia's quote was 70% less expensive than the others! The technician, Nelson, was the only one that informed us about a much less costly option ($760) than what the others proposed, which were all over $3000! The others were going to bust up my patio flooring and replace an entire segment of the pipes, leaving me with the cost to replace all the flooring. They claimed that Washington Gas would not pass the inspection if they didn't replace the entire line. Magnolia replaced only the portion that was leaking and did not have to dig up my flooring. The technician was super friendly and easy to talk to, but also very professional. He was not only able to answer all my questions but also provided in-depth explanations and kept me informed of everything he was going to do in advance. In addition to the technician being awesome, my experience communicating with everyone at the company was also great! They sent me texts and called me to keep me well informed of when the technician would be coming. I highly recommend Magnolia and will be using them for all my future needs!

Bobby Becker

I'd like to take a moment and commend the Magnolia team for their professionalism, knowledge, high level of service, quality of work and good communication throughout our whole project. We deal with many service contractors and Magnolia has set themselves apart. I noticed this from the start from the quoting/planning phase and it continued through project execution. We had a last minute code issue get flagged by the inspector (no fault of Magnolia) and they handled these changes fairly and appropriately. It has been a pleasure dealing with everyone I interacted with. I would highly recommend Magnolia.

Richard Ingebretsen

Excellent and prompt professional service. Our technician, Saeid, was courteous and took the time to explain what he was doing, what the problem was, and what needed to be done. Any time an additional item or potential problem was mentioned, it was done in the way of suggestion and not a pushy/salesman like manner. I have always had a great experience with Magnolia Companies, first as a renter when they were the emergency plumber our landlord called when our unit started flooding at midnight, and now as a homeowner with an old HVAC unit. Highly recommend!

Harry Fang

I've used Magnolia for our HVAC and plumbing services. They hire quality service engineers and came with masks and shoe covers. For the AC issue they quickly fixed the issue (Cleaned out the filter in the closed recirculation system, which apparently is a common problem with the building). The plumbing inspection which came at a different time was done for free, because we have a maintenance contract with the HVAC group. They found a small leak under the bathroom sink because of not properly tightened drain lever cap. Good quality service personnel. Their schedulers also typically call us before they come. The last time they called to tell us they were delayed and we would have to reschedule as it was late in the day.

Jessica

Our service tech Tan was very professional, throughly explained everything in detail, and fixed our clogged HVAC unit quickly. Highly recommend Magnolia as they were out in less than 24 hrs after our initial call, Tan was fantastic and made the whole process very simple, 5 stars!

Alonzo F

Magnolia Plumbing Service. A couple of days ago I noticed water was leaking from my hot water tank. Call around for estimates for a tankless water system but was shock at the prices. I call several companies for the estimate and decided to go with a regular tank water heater. I chose Magnolia Plumbing to replace my tank. The plumbing service technician was mainly why I chose this company. He followed up that night with a call to see if I made a decision to go with his company. He saw that my water was ready to go and to call in the morning if I had any problems. Sure enough, that night the water tank fail and water all over the place. I called the plumbing technician Pasquale Skok, he call back and told he would check his schedule and see if he could come that morning. He did come and installed my new water heater and this is the first time that I received such great service from a Plumbing company. Magnolia Plumbing your technician is a true value to your company. He is probably why I will do business with your company in the future. As long as to send Pasquale to do the job. Thanks Pasquale for your sincere help. Alonzo F

Jessica Schmidt

Very responsive and helpful! Provided options for the repair and talked me through the process and were able to bring in additional resources on the same day. Many thanks to Aaron, Derrick, and Kirk. We’ve been using Magnolia for all of our HVAC and sewer repairs and will definitely continue to do so!

Tyrone Lofton

I was able to have a same day evaluation which allowed me to identify the issue at hand. Saeid was very informative and responsive to all the questions I had. I now clearly know what the problem is and can take the actions needed to resolve it.

Serena Edmond

Great Service....Gentlemen was extremely professional and quick! Thanks again. He also provided detailed information. Very informative! Yes. We'd recommend to others...

Elizabeth Levi

Adan was so friendly and knowledgeable and spent time talking us through his findings and thoughts. I will continue to use magnolia for all my plumbing needs!

dustin hergert

Saeid and the Magnolia team are the only ones I call to work on the house for all plumbing and heating issues. They go above and beyond to make sure everything is in order and up to date.

Darius Stanton

Keith did an exceptional job. I appreciated his knowledge on the issue and his ability to service my sink efficiently.

Samantha R

Whew, we have to talk about Derrick. Washington Gas came to my house after a report of a gas leak. They promptly shut off the gas, pointed out where the leak was coming form and left. This was when I called Magnolia Plumbing to fix the leak and hopefully get my gas turned back on. Enter Derrick, stage left. He showed up right on time and walked me through each step he took on site. However, since my gas meter is actually inside the home vs an external meter, he realized that 1.) Washington Gas might not have been able to point out the correct location of the leak. 2.) *IF* there was a leak, the location of the gas pipe to the air duct was too tight to fix and would result in having to create a new piping system. 3.) That the area Washington Gas reported the leak could have been coming from...would actually have been the responsibility of Washington Gas since it wasn't on the house line. He suggested that I confirm with Washington Gas first before spending any additional money (rerouting of piping would have been up to $5,000). Sure enough, Washington Gas came out the next day, determined there never was a leak and that yes-- If the leak had been in the original location they pointed out, it would have been the responsibility of Washington Gas to repair. Each time I've worked with Magnolia Plumbing, they deliver quality service with exceptional communication. Thanks!!

S Askew

Oscar was the consummate professional. He was prompt, pleasant and explained what was going on with my unit. He provided clear instructions in writing of what he did and suggested recommendations.

Oksana P.

Very responsive and professional. It was an emergency and they did the work fast. Were very helpful with the paperwork required by the condo association.

Janine Kritschgau

Excellent service. I called this company after calling another company whose plumber was unable to offer me any solution. Magnolia was prompt and thorough.

Andra Wright

Liborio is excellent check the HVAC system and didn't leave before he was sure that the electric heat that wasnt working started to work.

Tony H urbanP

Carlos R w/ Magnolia Heating & Cooling came to my home yesterday to assess issues with my Combo Heating-Cooling System's delivery of central air conditioning. He quickly inspected both the internal and external equipment, and let me know that he was confident he could identify & resolve the issues. He did so soon thereafter. He wrote up the work required, gave me a thorough description of each task/equipment item involved, and provided me the cost estimate. Given his outstanding customer service & technical skills, I felt comfortable authorizing the work and making the deposit. He said he couldn't guarantee exactly when he would return the next day to complete the work, but said he would work to get it on the schedule quickly. He eventually told me that a 12-2pm next day window was what scheduling allowed for at that time. I was pleasantly surprised when he called to let me know that he would be able to arrive closer to 10am with all equipment needed to complete the work. Around 12 noon, my wife and 13 yr old son felt the cooled air flowing in the house and shouted out in joy! Carlos wrapped up the job as professionally and thoroughly as he started it. Because of Carlos, I signed up for Magnolia's annual heating & cooling maintenance plan, and we hope we are fortunate enough to have him be the technician each time we are serviced.

Rhonda Moore

Nelson was very professional, on time and explained in depth what needed to be repaired. I will definitely use your company services in the future.

Matt Toigo

I've had Magnolia do work for me twice and both times they've been outstanding. I needed advice on an old boiler and Angel clearly ran me through everything I had, checked everything over, what service options were available, and didn't try to scare me into servicing anything or buying a totally new system. Really appreciate having all the info I needed to make good decisions on maintaining or replacing what I had. I had another plumbing company no-show for a job, called Magnolia up, they got Nelson here at 9AM the next day. They gave me an estimate before starting any of the work, talked me through everything they were going to do, and capped a gas line and installed a new tub faucet in 2 hours. Life is too short to deal with contractors who don't communicate well or show up so I'll call them every time now for anything plumbing/heating related.

Jessica L.

On a Sunday we anxiously needed a plumber to fix a pipe leak. We found that Magnolia Plumbing was thankfully available. Technicians Adan and Anthony did an outstanding job fixing the pinhole leak that caused a lot of water leakage in our basement. They were professional, respectful, thorough and explained everything every step of the way. Bravo to Magnolia Plumbing for employing such outstanding dedicated technicians. I say Give them a raise! A+ to both guys. We will be using Magnolia Plumbing in the future. Wonderful to find an honest, reliable, expert plumbing company in the area. Also...THANK YOU to customer service agent Sinan who did her best to get someone to come when the time frame of their availability didn't work for us. She worked it out to fit our schedule, and we were so grateful. THANK YOU Sinan. You're awesome and my new BFF! Thank you again Adan and Anthony!

Frank Lignelli

Had an emergency with a water line leak. Of course, it was around 9:00 at night. Had to shut off the water. Called and asked if someone would at least call me and let us know if they couldn't come out at night, just to give me a call and the morning would be fine. The woman I had spoken with said, someone would call me. Heard nothing at all over an hour. Got somebody else and he came from Severn that night and had taken care of the problem. Called Magnolia back to cancel since I didn't hear from anybody. Was told not a problem. Next morning I received a call from Magnolia and was told the technician would be out by noon. Go figure!!!! I think they are a reputable company, but that night, very poor communication.

Missy Grace

I had a plumbing emergency and could not be happier with the service provided by Magnolia Plumbing. It was my first time calling, so I wasn't an established client. I called around 9:00am and the customer service rep was incredibly helpful. They arrived at my house by 1:00pm and the team was respectful, knowledgeable, fast and efficient. My problem was fixed within the hour. I won't hesitate to contact them again... and you shouldn't hesitate to contact them either.

J C

Carlos was by far the friendliest and most informative interaction with Magnolia we have had to date and we have had some great experiences with Magnolia. Carlos took the time to review the issues we were experiencing and was very thorough in his explanations. I hope to have Carlos provide support in the future when we call Magnolia. Employees like Carlos are a big reason why we continue to return to magnolia for our needs. We have used Magnolia over the years for a new Furnace, AC, Water Heater and maintenance needs.

Charles Washington

The pandemic made replacing my water heater extremely difficult. Nobody had water heaters in stock! Duane went above and beyond to help me find a replacement water heater and get it installed. He was extremely professional and knowledgeable about exactly what needed to be done. He communicated throughout the process, even when things were stalled because of backorders and slow shipping. Duane briefed me on best and worst case scenarios and pointed out errors the condo developer made that he corrected. He was able to do some very intricate work in a very tight space and completed the work in a timely fashion. Duane is a credit to the plumbing profession.

Marc Helman

Russ was awesome to work with at Magnolia. He came and took a look at our old water heater, which was still working but is going on 16 years old. He gave an upfront quote for the work, answered all my questions about going tankless versus a new tank, why they're using the equipment they're using, and all the other details of the install. We decided to move forward and when he came back, he was in and out in 2 hours. He and his team worked very clean, answered all my post-install questions, demonstrated all the features on the tank, showed us the plumbing enhancements they made, provided us with all the owners manuals, and lastly informed us about the upcoming inspection by WSSC. While Magnolia isn't the least expensive option, they are highly professional, employ high quality people, and are very very thorough. We're extremely satisfied.

Andre Moody

I needed to have several plumbing repairs handled at my place of residence. So I contacted Magnolia Plumbing. They have always been professional and knowledgeable. Last week I have Duane Cunningham arrive and he was very polite and professional and very efficient. He explained all of what would be needed to perform the repairs and he performed each task timely and effectively. Magnolia Plumbing Heating and Cooling will always be my 1st choice.

Susan O'Connell

Carlos Reed is excellent. He's smart, professional, honest, thorough and very knowledgeable about his work. He fixed my AC the same day I called it in. He didn't rush, and made sure everything was working well before leaving. I recommend him highly. I've had excellent with luck with Magnolia and have made them my "go to" company for plumbing and HVAC

Chris Kenny

Carlos Reed was our technician for an AC issue and did an outstanding job. He quickly identified the issues and got to work on them right away, keeping me updated about status and cost while I was at work. He identified and fixed other issues that our prior provider, Michael and Sons, never bothered to notice. He and Magnolia are an excellent choice and are much more affordable than Michael and Sons and their slipshod work.

Lyn Myles

Magnolia Plumbing Heating and Cooling, I commend you for hiring Duane Cunningham. He was on time, very polite, honest with his assessment, extremely careful when entering and leaving the house, wore a mask and foot covers throughout the entire repair. Duane and his partner repaired a broken stack in my house. They were extremely efficient. Located the crack, explained how the repair would look, provided me a price before beginning the work, made the repair, conducted several test after the repair, found a second leak, repaired the second leak, went over the pricing with me in detail and left my house spotless. I would definitely use Magnolia and specifically Duane in the future. Outstanding work.

Warren Hochbaum

I called stating that my kitchen sink was leaking. I bought a replacement at Home Depot. They quickly assigned a plumber & quoted me a price of $75 + "a little bit more." The next day I received a call that the plumber "could not make it". It was rescheduled for noon the next day (today!). Ha! The plumber arrived 10 minutes to 2pm !!! Almost two hours late! I asked if he could replace the faucet-"Yes" was his answer. How much? He gave me a written estimate of $661 !!! I supplied the part & the charge was $661? "Yes" he said. For less than an hour's work? "Yes" he said. This appears to be a classic Bait & Switch swindle! I contacted the boss who spoke to him in private & refused to change the price. I asked him. to leave. Problems with Magnolia-1)Late without telling me when they would arrive. 2)Classic overcharge! Consumers beware!!!!!

Kristen Weymouth

Magnolia plumbing was efficient and cost saving with replacing my water heater. They made sure I checked the warranty of my tank so I did not unnecessarily purchase a new tank, and mine was still under warranty. I was very pleased and thankful for the fantastic work.

William Gridley

Magnolia responded quickly and had Carlos R. at my house the same day I called. My boiler had stopped working overnight, so I woke up with no heat and no hot water. Carlos diagnosed the problem and fixed it, even saying well into the night to be sure everything was working properly. He is knowledgeable, professional and courteous. Highly recommended.

Linda Winslow

This day began badly but ended on a very high note. My boiler stopped working overnight. It was 29 degrees outside. I called Magnolia at 8am, and by 10 am Carlos Reed was at my door. By the time he left, my heating system was working better than it has worked in years. Carlos is an excellent diagnostician and an extremely skilled technician. He took the time to analyze what was needed, then went out to pick up the replacement part, came back and installed it, drained the entire system and powered it up again, and performed many other tasks designed to make sure the system was functioning as effectively and efficiently as possible. Carlos also explained everything he was doing in language I could understand and quite accurately estimated what the repairs would cost. He is a very courteous, hard-working man who cares very much about the quality of his work as well as the satisfaction of his customers. He is a terrific credit to Magnolia Plumbing and Heating, and thanks to him, I am now a devoted customer. And my house is nice and toasty!

A. Gomez

Adan was extremely professional and friendly. He provided detail information of the work performed and how the plumbing system worked throughout my home.

Jill Thorpe

I've been very pleased with the Magnolia team's commitment to quality service and customer care. I called on a Friday morning for a routine inspection of my heating system and Carlos R. arrived later that afternoon. He diagnosed the issues and explained them very clearly. He gave me an estimate for repair and presented options. He arranged with the dispatcher so that he could make the repairs the following Monday. He arrived on time with all the parts in hand that he needed to order. During the repair work, he discovered that the galvanized pipe to the heating system was completely blocked, and arranged for a Magnolia plumber to come in. Jermaine arrived and followed the same procedures as Carlos did to diagnose the issue and quote a separate price and time estimate. By the end of the evening, I had a fully functioning heating system, at a pre-agreed price. I feel that Magnolia has worked hard to build a culture based on customer satisfaction. For me, this investment will pay off because Magnolia will always be the first company I call when I have heating, cooling or plumbing concerns.

Marissa Melton

Carlos Reed took care of a repair quickly, efficiently, and politely. As a female homeowner, I am sensitive to the treatment I get from male service personnel, and he was both professional and kind in the way he offered advice. Very happy to have found Magnolia and will call on them again.

Dennis

My AC gave out early this morning. I called Magnolia and they quickly dispatched Carlos to my apartment. Carlos was fantastic and in about 2 hours I was back up and running. He checked the entire system thoroughly and replaced a few other parts as well. Magnolia is the best and Carlos was fantastic. I purchased the annual maintenance contract and will be requesting Carlos again!

Andrew Bracken

Carlos R serviced our HVAC unit. He was prompt, highly professional, and very communicative explaining everything he was doing to service and repair the equipment. Magnolia Plumbing managed to set up the appointment on short notice, and Carlos was prepared to do all the necessary work on the spot. I would highly recommend Magnolia, and Carlos R.

T H

We needed a faucet replaced and new one installed and also 2 drains unclogged. The 2 technicians, Aiden V. and his Apprentice inspected everything first, also inspected our other major plumbing items and then provided an estimate. They were both friendly, professional, thorough and most of all, honest. All work was performed efficiently and thoroughly and each task was reviewed with me after completion. This is the way all companies should work. This was an exceptional experience and I would use them again for any plumbing item. A huge thank you to BOTH the technicians and to Magnolia for hiring the most competent and professional staff.

Veronica Norman

Our upstairs bath drain was clogged and the pipe started leaking down to the first floor. Magnolia sent someone out within a couple of hours of calling. Jermaine W was the technician -- he was fantastic. He was very respectful of our house, cleaned up the mess in the bathtub, explained what the problem was, and successfully cleared the clog and fixed the leak. He even helped adjust the drain stopper, which was giving us problems, for no extra charge.

Jacqueline Bourassa

My husband Zack called today when our air conditioning stopped working and Reggie & Andre came over from Magnolia within an hour. He said they were amazing! Fixed our problem very quickly, were familiar with our Nest system, had all of the parts needed with them already and were nice guys as well! We appreciate the little things like how they didn’t need to call for directions or need help finding parking. Will definitely be using Magnolia in the future.

Linda Hanna

We highly recommend Magnolia Service Technician, Tan Cao, who took care of our AC maintenance and also installed our new water heater. He is professional, knowledgeable, efficient, courteous and prompt. He patiently answered all our questions. For our next service or heating/AC needs we will ask for his service again

Michael Shibley

Carlos Reed arrived promptly; assessed the problem and took the necessary steps to get our heat working again. Terrific!! He was very friendly and easy to work with. A very calm and capable professional. I am very pleased with the service we received and would definitely use Magnolia Plumbing again.

Robert Lee

My hot water heater went out a few months back and Magnolia Plumbing offered competitive pricing and same day repair that was top notch. Specifically their service pro Darrell was an awesome and friendly guy who made a serious and successful effort to replace our hot water heater the same day. Months later I'm still happy with their customer service and quality of work and will use them again in the future.

Jeff Frederick

Reggie and Darrell are the epitome of great customer service. Reggie came to our condo on Saturday to fix our air conditioner. He didn’t have the part that he needed. He made a point to check on the part availability first thing on Monday morning and made sure that we were his first appointment on Monday morning. Reggie was very professional and thorough in his explanation of the repairs. It’s apparent that he takes great pride in his work. Darrell came out the next day to install a ne garbage disposal. He was very quick and efficient and did a great job of explaining things. We’re gold contract members with Magnolia. We consistently have great service and we wholeheartedly recommend Magnolia!

F. Y.

Mr. Pasquale S from Magnolia Plumbing did an excellent job opening a clogged drain and replacing a leaky trap. He was very thorough, professional, and knowledgeable. He explained every step of what he was doing and suggested what we may have to do going forward to prevent the problem from happening again. He built confidence and trust as he was explaining us what the problem and solutions were. We would definitely call him again any time we have a plumbing issue.

Tracy Kinnahan

Magnolia Plumbing quickly came to the rescue when my hot water heater broke. I called late one night and they were there in the morning to diagnose the problem and back the same day with the replacement heater. Marvin was efficient and professional, explaining everything he was doing and giving me maintenance tips. I will definitely use Magnolia again!

Michael Mazzuchi

I have used a fair number of plumbers in DC before Magnolia — Magnolia has great professionals who stay on schedule and really know what they are doing.

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Carlos Reed was prompt, thorough, professional, competent, and effective. It was a great relief to be able to have Carlos come to our assistance very late on a Friday evening after a hot night and day without AC. He was fast and sure about his skills. His repairs got us running very quickly. He was a pleasure to work with as we sorted out our AC difficulties together. He very carefully shoed us our problems and instructed us on what he was doing and what we needed to do to maintain our unit in an operational status. We are very happy that we have a Magnolia service contract and plan to rely on them for the long haul.

Bernard Drum

After a very quick response from your dispatcher, Jim Blue of Magnolia responded quickly to our water leak emergency and replaced an old damaged pipe in our water supply system as well as a central heating water valve. He was extremely knowledgeable, helpful and professional. He did an excellent job at low cost and also helped correct some other minor plumbing issues around the house at no cost. Magnolia is a great company. I have used them for many years and will continue to do so.

Velma Deleveaux

Called in the morning. Got service within 1 hr. Nelson performed Excellent testing, analysis and repair. Got clear explanations and answers to questions. Very professional delivery.

Arielle Kane

Darrick did a great job installing my water heater

Kay Shelsta

We had a small gas leak in our basement. Magnolia plumbing was very prompt and attentive at getting someone to our home to fix the pipe, check the other pipes, and turn our gas back on. The plumber they sent, Darrell, was certified to work on gas pipes. He was friendly, skilled, prompt, neat, and willing to answer any questions that we had. We were very happy to have the problem fixed in a matter of hours, and highly recommend this company.

Chad Hrdina

Pasquale was outstanding. He was honest and helpful. He identified the most cost effective way to help with my plumbing issue and even stuck around to help coordinate with DC Water to do external repairs. I will use Magnolia from here on out. They are competitively priced and very committed to customer service.

Julia Feliz Sessoms

Carlos is an exceptional HVAC pro! Gratefully he arrived earlier than expected for my service appointment, diagnosed my HVAC issue, gave me a service plan at a fair and competitive price- with a maintenance plan for the future. He’s a cordial, knowledgeable, and respectful guy. I think he’s the best in DC and you should call him if you have an HVAC problem. Carlos makes Magnolia a five star company for the quality of service he provides for his customers.

Loretta Caldwell

Felix S. was my Service Professional today, Tuesday, November 25, 014. He arrived on time this morning, identified himself, the company, greeted me professionally and confirmed my service request. He then put on blue booties, careful of my wood floors and respectful of my home. I was impressed. You do not normally see this in trade professionals. I have not used Magnolia in years simply because their prices were not competitive. Again, today Magnolia's prices were more expensive than the other two plumbing companies I contacted, however they were available on a next day request. If plumbing expertise, knowledge and professionalism were the only standards used to contract for services, my Service Professional, Felix S. would certainly win my plumbing work for Magnolia every time. Please re-evaluate your pricing structure. I would love to use Magnolia for all of my plumbing needs.

IRIRO

Magnolia is a large, professional operation and easy to work with, including for residential customers, though not inexpensive! Geo was my technician. He showed up on time, was very competent and efficient in getting the work done. He is a very pleasant guy and clearly knows what he's doing!

Rich Myers

Is it me or are there a lot of 5 star reviews with very similar wording? From people who have only reviewed 1 or 2 places? Magnolia was so great they made it their only review ever? I don’t believe all the reviews on here are legit. That really turned me off and led me to write a review from a real customer. I’ve used Magnolia about 4 times. They are great to deal with and communicate well. Have done the work right every time. People who have come out have been awesome. But... man are they expensive! Minus 2 stars for that. I absolutely love their service, but not sure I’ll be calling them next time. Coin toss.

Kyerion Printup

Carlos R. from Magnolia Plumbing, Heating, and Cooling came out to fix my mini-split system which had stopped working. He was very thorough and made he that he had addressed all issues before leaving. He even took the time to review the system to see that all fluids were topped off and that it was running fine, when he got it to working properly. Another positive experience with Magnolia as well. We've used them for 4 years now and are very pleased.

Robert Jones

My technician Carlos from Magnolia Plumbing, heating and AC always does a great job taking care of my Lennox gas furnace and AC system. He always explains to me what he doing and how to keep everything running good. It’s always nice to have the same tech do the spring and fall maintence that knows all the quirks about your heat and ac systems. He is very professional and also a nice man. I have been a loyal customer for over 10 years . Thanks Robert “Ricochet “Jones Waldorf , Maryland

Adam Krakow

I called Magnolia based on a recommendation from a trusted friend in the construction industry to fix my heat pump system. My HVAC specialist, Carlos R., was professional, courteous, and punctual. He was knowledgeable in assessing the issue with my heat pump system, and laid out a clear plan for fixing the problem. He also gave me some good pointers for maintaining my system. I am glad to have my heat back in my home, and I am glad I called Magnolia to fix the problem. As an added bonus, I was chatting about plumbing issues I had, and Carlos scheduled a Magnolia plumbing specialist to come give a free visual inspection of my home. Pasquale showed up at the same time as the scheduled for repair of my heat pump, which allowed me to maximize the time I was away from my office to deal with home issues. Pasquale was also very helpful in walking me through his recommendations, and talking through some of the easier things I could do on my own. The Magnolia team came through for me today, and solved both my heating and plumbing issues in a couple of hours.

Teasa Johnson

Carlos R. was professional from beginning to end. From the time he went to the property to evaluate why the A/C was not working through making the repair Carlos was professional and kept me informed and he did not try to sell more than we needed like other companies did. I will use Magnolia again as a result of my positive experience with Carlos R.

Susan Sanders

I phoned Magnolia on October 6, 2014 to request a service call for a leaking toilet. I was very impressed with their customer-focused service. I was able to get a same day appointment and was phoned when the technician was within a half hour of my home. Felix arrived on time with a warm hello. He diagnosed the problem quickly, explained my options for repair, and gave me a quote. He worked quickly and professionally and honored the quote when the job was completed. Felix also offered to inspect my hot water heater and explained the new government mandate (effective April 2015) intended to increase water heater efficiency. He was very knowledgeable and helped me understand the choices I could make. Felix delivered both outstanding advice and service.

luis castillo

The company was very responsive from the first time I called with my AC issues. Carlos, the technician, arrived on time, and very professionally went over an inspection of the unit. He took his time explaining all the issues and every step he took to fix them. The overall job was excellent and the AC unit works as it supposed to do. Recommend 100%

Jennifer Laurello

Humberto and his team were fantastic! They assessed and correctly pinpointed the issue and required fix (where another plumbing company had said the problem would require a lot more work than was actually necessary). They finished quickly and couldn’t have been nicer, even looking into finding a new kitchen faucet to replace my leaking one, completely unrelated to the original issue. Highly recommend!

Curtis Shearin-Jordan

I found the Service Pro (Duane) assigned to me to be very professional; he thoroughly explained the situation, presented me with the options, and forewarned me of the worst case scenario. Well, the worst case scenario did occur, but I was prepared due to how it was presented... so there were no surprises which I greatly appreciated. My Service Pro also checked for other plumbing issues, explained that I shouldn't use liquid sink clogs and was pretty much very educational. After the job was done, they cleaned up afterwards and offered to come back to push an appliance in its spot. I gained a great deal of knowledge from his visit as well as his apprentice. I hope that I ever run into another problem, Duane is assigned to my home. While his visit ended up costing me more than I anticipated, I appreciated what he did nonetheless.

Beverly Hill

Another OUTSTANDING service experience from Magnolia Plumbing! I had maintenance performed on my boiler today. Reggie D. arrived well within the two hour window and was extremely courteous and thorough. Not only did he explain what he did, he also talked me through every component of the boiler and its function. He also, at my request, adjusted the settings on my water heater and gave an equally detailed water heater education. I greatly appreciated Reggie D's caring competent service. He's a true professional.

Lori Puglisi

Carlos was a fabulous technician. He was professional, knowledgeable and provided recommendations that worked for our family! We have used Magnolia for years and it is so nice when you can find a company that has good and reliable service.

Amanda B

I called Magnolia Plumbing about an issue I had with my AC unit. They scheduled an appointment for me the next day. Carlos came out and fixed everything. He was awesome. He explained everything and was incredible helpful and informative. I would definitely use them again for any issues and I strongly recommend their services to others.

Joan Fabry

Felix Salgado of Magnolia Plumbing provided and installed two toilets in my home. He was here a few days earlier to review my plumbing concerns, helped me understand what I needed, estimated costs for me and then rapidly scheduled the installation. He is smart, efficient and polite. He covered his shoes when he was in our home. He was prompt in arrival and his service was excellent. I strongly recommend him.

Hannah T

Our sink and bathtub were draining incredibly slowly. I was able to get an appointment the day after I called. Our original technician got sick and had to cancel but Magnolia immediately sent Mario as a replacement. Mario and his partner assessed the blockages and were extremely gracious in how they handled the visit. We needed to get our landlord's written approval to make the fix but she was unavailable at the time and they agreed to come back another day and waive the $75 dispatch fee for the next visit. Mario gave me his direct number so that I would not have to go through the main office (the scheduling system is a bit of a headache) to reschedule his visit. Mario was super flexible with our schedule and handled the fixes quickly and easily. I would give four stars because Magnolia was pretty expensive (600 for the two drains + 75 dispatch fee- look online for promo coupons though!!) but Mario himself was great so I kept the review at 5 stars.

Norman Philion

Nelson fixed our shower temperature control mechanism in a timely and very professional manner. My wife and I are very pleased with his work. It was clear from the moment he arrived that Nelson knew what the problem was that prevented our shower from getting up to temperature, ordered the correct service replacement part, and installed it in a manner that fully corrected the problem. Next time we have a plumbing issue, we are going to call Magnolia and ask for Nelson's services once again.

Heather Rodgers

I recently moved into a house with a 15 year old gas furnace that started making a very...concerning noise. I called Magnolia Plumbing, Heating, and Cooling and they came out the same day to do an inspection. Carlos quickly found the problem, which was a part that needed to be replaced. I was so worried that the furnace itself was on its last legs, but his opinion was that with replacing the part and regular maintenance, it should last at least a few more years. The part wasn't available in the warehouse, so they had to order it, but the work was still done the next day. I read a lot of reviews about Magnolia being overpriced, and I don't know if that's true or not, because I was more focused on getting the problem addressed quickly and professionally than getting multiple estimates. I will say for sure that I received excellent service from Carlos and my whole interaction with them was very professional from start to finish.

Haley Lynott

We called Magnolia to help us with an emergency situation in our home. Mario was incredibly professional and clean while working. He was kind and made sure we fully understood what was happening each step of the way. I would absolutely use this company again for future needs and highly recommend Mario!

Michael Clary

My furnace went out over a weekend. I left a message with Magnolia on their web site. First thing Monday morning, they called and said I could be the first appointment of the day. From dispatch to the technician, Carlos, everyone was friendly, efficient, and had the furnace back up and running in no time. Great customer service!

Diane Roche

We moved into a new house about a year ago and needed to set up an HVAC maintenance plan. A friend recommended Magnolia so I called them. I had an appointment within three days of my call and they sent two trucks out, one to do a thorough (free) plumbing inspection and the other to service our A/C equipment. The men were a great team and clearly had a good working relationship. I learned everything I needed to know about our system and got great advice regarding a water pressure issue. I would definitely recommend Magnolia Plumbing.

Joan Bartlett

I couldn't just select just one description, I like the service, the responsiveness, punctuality, quality and value of this company. I was really impressed. Mr. Reed walked into my house and immediately told me that I'd had a history of having the same problem with my furnace; and told me that he was going to resolve the problem today. And he did! The major problem was the thermostat, along with other issues, which he fixed. I quickly had heat, thanks to Carlos.

Robert Corr

Nelson came out to our place to service a clogged kitchen sink drain. He was super polite and very helpful in quickly fixing our problem. He was very professional and very respectful of the kitchen itself. Everything was covered and he left absolutely no mess when he left. I would highly recommend Magnolia and absolutely recommend Nelson. He was very easy to talk to and very helpful in explaining what was going on and his process to fix it.

Sara Dumont

My (very) old hot water heater was leaking and I also needed my HVAC system checked out. I called Magnolia and was able to get an appt the same day, and Russ came within the appointed time. He was courteous and professional and figured out all the issues. I needed a new hot water heater and he was able to promise to return and do that work himself 2 days later. That job required dismantling some shelves in the closet where the hot water heater lives and I was pretty anxious about that. But Russ did it all with no fuss and was very good-natured throughout it all too. Magnolia may not be the cheapest but I’ve used them before and they come on time, they do the work well, and they’re always really professional and pleasant to deal with. In my book that’s worth 5 stars.

JK Medical K

We had an issue with hot water pressure. Magnolia came out twice right before Thanksgiving. I was told the problem was fixed and pressure was restored. We paid $900. Upon arriving home that night, the water pressure issue was not remedied in the slightest. I reached customer service at Magnolia who were very apologetic and aimed to rectify the situation. Unfortunately, due to the holiday there was a delay in fixing the problem. Nelson Jovel showed up Tuesday morning. He worked quickly with the Magnolia team to identify a possible problem and fix the situation. Finally the problem was resolved! We greatly appreciated Nelson’s attention and communication. Magnolia did not make any additional charges either. Phew. Overall, we were a little frustrated the problem was not diagnosed and fixed properly the first time but appreciated Magnolia and Nelson’s prompt service to remedy the situation.

M Wilson

Nelson the plumbing technician did a fantastic job installing a shower head/tub spout in my bathroom. He offered advice on the upkeep of the fixtures and he also helped me locate options online to replace an existing pop-up drain assembly for my vanity faucet. He cleaned up his work area afterwards and offered to dispose of the old fixtures he replaced. I highly recommend him as a professional technician.

Damon White

Carlos performed maintenance on my fairly new Carrier HVAC. Carlos was very up to date on how to service my newer model HVAC unit. I was pleased with the service and also his knowledge level. Not only did he service the unit but also provided tips to keep the unit running smoothly.

Heather Dlhopolsky

I have used Magnolia three times now - for recaulking in my shower to fix a leak, replacement of my garbage disposal, and replacement of my shower fixtures. I have always been incredibly impressed by the professionalism and timeliness of the service professionals, as well as the high quality work that they do. Most recently Felix worked on my shower fixtures, and in addition to doing a great job he was also just a very friendly and helpful person willing to answer all of my questions. I will absolutely continue to use Magnolia for all of my plumbing needs.

Ray Knight

Carlos was excellent. Took the time to diagnose and explain the problems with my Carrier HVAC system, made well thought out recommendations and then successfully implemented the plan to fix my system. Very pleasant to work with and able to empathize with my frustration in the fact that I’ve had nothing but problems with the air conditioning side my Carrier system since it was installed in 2016.

Rebecca Mullikin

Magnolia was great. They were extremely professional and honest. Came in and had the job done quickly - moved all my appliances for me, wore booties, and even put down drop cloths. I couldn’t have asked for anything more. I highly recommend them to anyone looking for an exceptional plumbing company. Thank you Magnolia!

Justin Noble

I cannot say enough about my tech Carlos R. with Magnolia. Carlos has been to my home a few times and each time I am left with way more knowledge about my system, the recommended upkeep and even some "homework" as to what I should do after Carlos leaves. He speaks to me in simple terms to understand - because I am not a HVAC professional after all. I cannot say enough positive things about Carlos R. and the entire Magnolia team!

Carl Williams

Carlos and his crew did a outstanding job in providing diagnostic services for my furnace. He gave me a thorough explanation as to what was wrong with the furnace and suggested various options to correct the problem. They followed up with a phone call to see if I had Installed those recommendations and if there were any questions that I had which they gave answers to. I would recommend Magnolia services to other people as a result of my experience with Carlos and his crew. Thanks for help and follow up.😃

Larry Rothman

Excellent service from Russ Knight at Magnolia with a prompt service call to diagnose problem with furnace, and then next day installation of new furnace. Very professionally done and went the extra distance in providing customer service including follow up. This is a straight-up full service company that makes sure you comply with all code requirements for safety and performance.

Peter Epton

I have been a customer with Magnolia Plumbing for the last four years and have always been satisfied with their service. I rely on them for both my plumbing and HVAC needs. Sam M was here today to service my AC. He was prompt, professional, and completed the service in a timely manner for a reasonable price. Thanks Sam!

Trevor Frye

Magnolia always comes through when I have needed plumbing work. Nelson J handled my call most recently and was on time, fixed the issue in a timely manner and was very professional. Highly recommend

Sheila Edmondson

Magnolia Plumbing provided excellent service from start to finish! I needed an emergency gas plumbling issue resolved and a technician was onsite within an hour of me placing my initial call. The customer service from Duane and the entire team was exceptional. Duane explained my issue and helped me make an informed decision. I will definitely used Magnolia plumbing again in the future based on the service that I received last week.

Kristen Kasberg

We reached out to Magnolia as a second opinion after the garbage disposal in our new build property started acting up. Magnolia sent Rebeca out the next day and she was phoenominal. Not only was she able to fix the problem quickly, but she took extremely detailed records, helped us to understand the ins and outs of our plumbing system, and and provided the diagnosis we needed to show our building manager. She was proactive and organized - we will go straight Magnolia for any future plumbing needs!

Melody Shaw

I had an issue with a leak in my house and needed someone to come out fast. Magnolia was the only one that gave me an apt. right away. The plumber Duane came out and fixed everything in one day. My ins company wouldn't fix the problem for two weeks. But Duane came in was very professional and awesome I would definitely recommend this company to anyone that needs fast reliable service. THANK YOU

Barbara Brereton

Magnolia is full service, including air conditioning, heating, plumbing and subcontracting for flues and chimney lining. I had a very old gas water heater and they replaced it within 2 days from doing an audit and even when I requested a switch to electric from gas at the last minute it was no problem. Pasquale is a professional and took care of every aspect, replaced leaking pipes, brought my gas boiler flue up to code and installed a high grade water heater; their pricing is very competitive.

Emily S

I recently had my kitchen remodeled and when I went to use the sink, water began leaking from underneath the sink. I called Magnolia Plumbing and they sent Duane. He was absolutely amazing. He talked with me about the potential issues based on a visual inspection. It turned out the garbage disposal needed to be replaced. Duane offered to schedule to come back the next day, but also stated he could do it that evening. He was honest and professional. I highly recommend Magnolia Plumbing and Duane.

Chris Rogers

Carlos R worked with me to fix my AC. He seemed to know more than the electrician who couldn’t fix the issue he pointed out. We got a second electrician to fix some wiring then he came back and got the AC working and performed much needed maintenance. Easy to contact and communicate. 100% recommend.

Nick Casey

I worked with Magnolia to jet a 53 unit building. We went in every unit to jet and use a camera on the kitchen waste line. Preston Jones, a master plumber, was the primary person assigned to the job. He's very professional and did a great job. He was also really helpful in talking to the building's mechanical engineer. I would ask for him specifically for any future jetting job.

Peter Montgomery

We had a great experience with Magnolia at each step: quick phone call returning my online inquiry; service rep came to my house the next day to look at the situation, explain what was needed, and give me an estimate; work scheduled and completed just a couple of days later. It wasn't the simplest project, required running new electric, a new gas line, and creating new vents to the outside. Carlos and Jose arrived on time, got the work done and walked us through it, and cleaned the place up before they left. It's only been a day but the new hot water heater is working like a charm.

Katie Conlon

The technician Reggie came out to my house just after our scheduled appointment window, but both he and a rep Yionice called me to keep me updated on our appointment time. Reggie was nice to my senior dog and respectful of my home. He gave me the bad news that my furnace needs to be replaced, but he showed me exactly where the issue was and he was very knowledgeable.

Jason Cooper

We had a complicated issue with our HVAC and the only pleasant or straight-forward part of the experience was working with Jose. He was always on time, he gave us an honest estimate and he was able to fix our problem quickly. We have signed a service contract with him as a result.

Liza Davis

Mario S. at Magnolia is by far the best plumber I have ever worked with. He worked with me over 3 days and 4 visits by DC Water to fix a major outdoor clog. And this was on a weekend. Can't say enough good things about his work, service and great attitude!

William Boyd

Great service and repair of AC by Magnolia Plumbing and Carlos. He explained the problems, fixed them, cleaned up after, and went over the bill. Very professional job. No qualms about recommending Carlos and Magnolia to friends and family!

Dave Bender

Reggie was awesome! He came to inspect the HVAC for our new Townhouse in DC. He was thorough, professional, took time to explain some the the issues and indicated when he would follow up on a suggested plan to remedy the issues. It was the most professional HVAC I have experienced in DC!

Robin Sawyer

Michael Fogle went over and beyond what was needed of him. He was knowledgeable, methodical, and explained every option. He is my hero, and I'm very thankful for all of his hard work as I know my plumbing issue was tricky. I couldn't be happier with the work that he did. In the future, and if it's possible, I will always try to schedule future service with Michael. Additionally, booking this appointment with Magnolia was incredibly easy, and they were able to dispatch someone that day. I'm very pleased with every aspect of Magnolia.

Paris Morton

I called magnolia plumbing twice in the past year, and they haven't let me down yet! Quick response time and their guys came out fairly fast, one call was an emergency and they were there within the hour. I haven't used them for HVAC services, just a toilet and sink problem, but it has been great both times. Communication is also great, hands down, 5 stars.

Kevin Gray

Sam was very professional, knowledgeable and honest. He first off fixed the mess the previous worker from a company that shall remain nameless had made, then quickly diagnosed the problem and promptly fixed it. needless to say we immediately signed a 1 year service contract and will use only Magnolia for any of our plumbing needs.

Kevin Donahue

My AC broke and I had the great luck of having Carlos R get assigned to my job. He was extremely smart, diagnosed my problem right away. He was a top of the line professional. What was most extraordinary, though, was how much time Carlos spent making sure my problem got solved. He communicated with me after he left to make sure that the AC kept working and that I understood how to maintain it myself. I don't think I've ever had a service professional, in any field, show as much commitment has he did to finishing the job. Great job to him and to Magnolia.

peteytew Adapter

Had an outdoor drainage pipe clog and called a couple companies for estimates. Magnolia had a very nice dispatch person and good price so I went with them. Mario came by that day - he's a good guy and knows his stuff - and used an electric snake to unclog the pipe. The price was $350 which I thought was fair as the clog was about 20 or 30 feet down and took a while. (By the way, the worst estimate: Plumbers 911 estimated $700 with a $89 dispatch charge).

Kevin Harriford

I scheduled a Repair with Magnolia earlier in the week. They were very flexible with me on my schedule. The Technician Russ K. was prompt. He did a thorough diagnostics of my unit and found a locked compressor. He applied a hard start kit to get it working and now I have AC after several weeks. I previously tried other HVAC companies and a was met with 2 canceled service appointments. I'm glad there are companies like Magnolia that can keep to their schedules and and Technicians like Russ that can solve the problem.

Devon Smith

We had a super clog in our toilet drain that made the toilet make gurgling sounds. Anil Das was the Associate dispatched to our home. He was polite, professional and experienced with plumbing. Mr. Das diagnosed our problem quickly and efficiently and best part of all he SOLVED the problem. This was also provided with prompt same day service. I might also add that the office staff provides exceptional customer service and I would not hesitate to recommend Magnolia and will call them with any future needs. Thank you Magnolia!

Jennifer Berger

Mario S. at Magnolia Plumbing was super helpful and professional. He was on time, correctly assessed the problem quickly and gave me a fair and accurate estimate. Mario worked efficiently, thoroughly and was detail oriented. The job was done well and I'm pleased with his service. This was a complete flange replacement on a toilet in a huge condo building and I especially appreciated the approach he offered so that we did not have to enter the apartment below mine. This is the second project I've used Magnolia Plumbing. I was very please with how they replaced my hot water heater and the pipe work details. I will call on them again and I recommend them to my friends.

S A

Russ K, who does heat and a/c did a wonderful job with adding a new expansion tank and removed air from the heating system. Our heating system works really well. I would like to commend his warm greeting and friendly attitude that made the entire heating repair a very pleasant experience. I don't normally give 5 stars at all. And as humans, we sometimes tend to go straight to the reviews with 1 star. But, I am really recommending Magnolia heating and plumbing to fix a/c and heat. I have not tried their plumbing yet. Again, Russ K, service pro for this company did a wonderful job!

Rose Roebuck

Carlos Reed was very courteous and professional. He was determined to get my furnace working as I'm a senior citizens and I get cold easily. He worked diligently over a few days and got the parts needed. I appreciate his efforts and would welcome him again on any job.

Paul Grant

Magnolia has done lots of work for me in my 10+ year old condo, plumbing as well as heating and cooling. They are always reliable, pleasant, efficient, and competent. Russ was here on Saturday to fix my hot water heater. I was prepared to do without hot water at least for the weekend, but he volunteered, and he got the job done. I will continue to call on them.

Mark Shafer

Carlos was very responsive, professional, and thorough in fixing our broken furnace. I appreciate the call ahead to inform me he was coming. He arrived within the window of time that was promised. He quickly assessed what the problem was and order the part. He was able to get the furnace temporarily working, which was important as it was sub freezing temperatures. He came back and had the new part installed within just a few minutes to finish the permanent fix. Thanks Carlos!

Ryan Halls

Our old heater/air unit system was beyond further patching. Our utility bills were mounting as the old 15+ year old unit tried to keep up with demand…. So with winter here and rebates available to help, we decided it was time to get a new system. We decided on getting 3 bids, and references, and then work from there. Cost was an issue as we are living within a tight budget. We found Magnolia on the INTERNET along with 2 other companies. (we checked yelp, and google, and review buzz as well as a few other). Our salesman was Mike. We found him to be friendly, timely, knowledgeable, and value minded. He kept focused on apples-to-apples comparison and sent us a proposal with all the information. He answered all of our questions in an understandable, forthright manner, without sales pressure. After review, we trimmed potential vendor list down to the top 2 competitive vendors, Magnolia being one, so we had our 2nd interviews and final negotiations. We ended up choosing Magnolia as the most competitive, especially with the extra value promised. The project beginning-to-finish took 2 days (the very 1st day we had heat back on and running for that evening) Josh and Chris were the installers (***** the best). They... 1) were professional in work ethic, dress, courtesy, timeliness, and clean-up 2) made sure we were aware of all that they were doing, equal to stipulated contract 3) were knowledgeable and professional in taking time to explain as well as answer any questions we had or may have had. (I would hire all 3 of these guys in a minute if I was still working). Magnolia made sure we were happy before we made payment. We would use this company again without any doubts.

Ben Husch

Gas Valve on water heater broke and decided on full replacement. Russ, the technician who performed the install, was extremely helpful, both in explaining the what work would be done, even before we actually agreed to the replacement (responding at all hours to my questions, not just regular business hours). On day of install he arrived exactly at the start of the time window. When the water shutoff didnt work as planned he stuck with it and called in backup (at no extra cost). Finished the work on time while walking me through every step with any questions I had. Even checked back in later that night to confirm all was working correctly.

Geo George

The water heater in my condo unit was closing in on 12 years old. It was time for replacing the water heater with a new one. The utility closet in the condo is very tight and very little room to maneuver. I called Magnolia on Friday morning, and they sent Felix on Saturday morning. He provided an excellent game plan on how to replace the water heater in the tight space. Felix came in on Monday and executed the plan and the results are fantastic. It started with a call Friday and the work completed on Monday, with great quality.

Jennifer James

Magnolia is always terrific but Carlos was especially helpful, thorough and knowledgeable. He spent as much time as he needed to make sure that he understood the problem I was having so that he could address it correctly. He was also professional and friendly. I appreciate the service!

Joshua Diamonstein

Carlos R was A+ He was incredibly professional and knowledgeable, worked quickly but was thorough and explained what he was doing carefully. He had my AC unit back up and running in an hour. I highly recommend Carlos and magnolia if you need your AC unit serviced.

Leslie Grinspoon

I recently had my water heater replaced by Reggie Dean. He did the usual superb job installing and checking it out as he consistently does on my HVAC unit. He's professional, knowledgeable, efficient, and personable. All the things necessary to be an excellent serviceman. I'm always very happy to have him perform work on our behalf.

Catherine Sluder

We set up a service contract with Magnolia, and Sam came out for a maintenance check. He was courteous and professional. He explained everything clearly to me. And he wore a mask at all times, and shoe coverings whenever he came into the house. And Sinan followed up afterward to make sure the appointment went well.

Brian Akinyanju

Russ K was great! Helped us with our HVAC / AC units. He's very knowledgeable, upfront about pricing, and willing to work with you to determine the best solution for your home. I would definitely recommend him for cooling and heating repair needs.

Susan Feeley

We really appreciated our service pro Tan Cao who visited our home today (4/27/20). He arrived on time and was quick to diagnose our aircon issues. He was courteous and professional and did the job quickly and thoroughly. We felt confident that this seasoned professional knew his business!

Robert Krech

We had a gas line issue come up unexpectedly during chimney repairs. Magnolia sent Humberto that day to decide the scope of work and parts needed. Humberto came back the next day and took care of the issue within about 20 min. The scope was clear, the work done well, the price affordable. Humberto was professional, friendly and easy to work work with, and knowledgeable. I am very pleased with the overall outcome.

Sara Wilson

The folks who scheduled my appointment and Reggie, the service tech who came out were all outstanding. Reggie spent the right amount of time asesssing the problem with my air conditioner and offering me several options to address it. I like how he didn't pressure me one way or another, but just laid out the pros and cons of there various choices I had. I will need to install a new system soon in the future, but for now, I just need to keep my system running. I appreciated that Reggie didn't give me a hard sell. And that's good for Magnolia's business, because I will go to them for maintenance in the immediate term, and in the short term when I need to replace my AC system, I will go to magnolia to do that, too. I like how they play the long game.

Beatriz Gonzalez-Kosasky

Tan arrived promptly to evaluate our hot water heater. He was very thorough and explained everything that needed to be done for the replacement. He was extremely knowledgeable and polite. It is a pleasure to meet such a nice technician. I would highly recommend him coming to anyone’s house for a repair.

Lucky McCaughan

A service professional who shows up right on time? Priceless. He has the part on the truck? Can install it right now? Is done in about an hour? Is nice, courteous -- even helps with a really quick fix on another thing that I'd never been able to figure out at no charge. Felix S. was great- very happy I have a working new disposal and this crossed off my list for the day before lunch!! If I had any constructive criticism, it would be the price seemed a little high --and that's not Felix's issue...and I get it, Magnolia needs to run the company. AND more importantly I didn't have to do the work, I didn't have to sit waiting for the work to be started or completed...and you get what you pay for...so done professionally, done right, done on time, and DONE. Thank you.

David Riffle

My furnace was not working and I had tried to fix it myself, to no avail. Through my neighborhood app, NextDoor, I saw several recommendations for Magnolia so I looked them up on the internet. I was able to have an on-line chat with a service rep (Jason I think), and he understood my situation and helped me get service scheduled, within the hour! I thought it would be at least another freezing night in my house. Saeid (and Jose) were the service reps and they were able to get everything working within 30 minutes, and they stayed to make sure the heat worked everywhere. Everyone I worked with was friendly, trustworthy, and made me feel comfortable with the work that was done.

Becca Walawender

We had an emergency plumbing situation and it was recommended that we call Magnolia. I called at 7:30am and Kenny was at my door before 9:00am! I can't say enough about his professionalism, knowledge, and the quality (and cleanliness!) of his work. We needed pretty extensive repairs to our 100 year old shower. Kenny identified the problem with minimal disruption to the drywall. He had to go to the warehouse, twice, to get parts and he still completed the job before 1:30pm. He left our house in better condition than he found it. We will be using Magnolia from now on and always requesting Kenny!

Rachel George

I am very pleased with the work that they done for me will definitely refer them to all my friends and family.Very friendly and professional.I will be using Magnolia plumbing and heating for all my needs in the future.A+

Carmen Lynette Boston

The service Carlos Reed provided was excellent! He quickly detected the problem and thoroughly explained what the options were for solving it. He is very friendly and told me not to hesitate to ask him questions so I felt more comfortable asking them. I will definitely ask for him when another plumbing problem occurs.

Stacy H

Needed a new trunk duct. The branches are all fine. Eric at Magnolia came out and did take offs. He sent his specialist Stan out to take more measurements and review the scope. Then Corey did the install. Very professional from beginning to end. Not your standard request and required custom install. Could not have been a better experience. It is pleasure working with folks that know what they are doing.

Robert Fields

I just had a serious plumbing issue at one of my rental properties. A condo with gas water heater that is tied into the Heat and AC. No small job as I went through one independent plumber and two larger plumbing companies before getting to Duane Cunningham and Magnolia Plumbing. I want mention the other companies by name but their service was awful. Duane Cunningham and his entire support team at Magnolia Plumbing were so professional it was like night and day. His support persons, Monique and Tynisha, scheduled the initial appointment without any drama, just really nice and professional. Duane showed up when he was scheduled and assessed the entire situation and wrote an appropriate estimate. I compared his estimate with two others I had received. He was in the middle on price but he was knowledgeable and explained all of the details. Please understand I own and have renovated several properties and I know a lot about plumbingthis special system costs over $4,000 to replace; it's not a run to Lowe's or Home Depot and buy a $600 water heater and go slap it in. This job required a County Work Permit. But at the end of the day, I have nothing but praise for a job well done. Completed exactly on schedule and about $150 less than estimated. These are 3 very important points and I am grateful. I will not hesitate to call Magnolia Plumbing in the future and ask for Duane Cunningham when I do. And again, kudos to Monique and Tynisha for their great front office support. Robert Fields Camp Springs, MD

Mike Lang

We just opened up a new service contract with Magnolia. Sam M came right on time, had the correct tools, made the needed measurements, and explained what he was doing so that I could understand the process and issues. I am very satisfied with his work and look forward to having Magnolia service my HVAC unit in the future.

Sands Irani

Magnolia Companies and Russ Knight in particular were extremely responsive and efficient. My new Carrier furnace was not communicating with the air conditioning condenser. Russ figured out the problem, had to leave to get a special transformer and discovered a wiring error on the furnace in short order. Great work.

andy akester

I've used Magnolia for several repairs over recent years. We live in a 107 year old row home, and things are never fully "right". Mario was recently brought in to correct some drainage issues with our laundry unit that was not installed appropriately years and years ago. Mario and his Magnolia team were prompt, courteous, and professional, and fixed the problem with great skill. As sometimes happens, a few follow up issues arose, and both Mario and Magnolia were quick to respond, completing a follow up visit on a time frame that worked for us, and communicating clearly what needed to be done, as well as setting up expectations for potential future work. My only complaint with Magnolia is that they can be expensive out of the gate, but they stand by their work, and I cannot argue with the quality and professionalism they deliver. That goes a long way.

Debra Pinkett

Sean R, along with another technician, did an outstanding job installing my air conditioning unit. They were both very professional, they went above and beyond what was in the contract, they took their time and explainEd to me everything that was done, and they thoroughly cleaned up. I highly recommend Magnolia Plumbing and, in particular, Sean R.

Amanda Hyatt

Nelson was great! Saved me money by confirming that what the last plumber (different company) told me was a bunch of hooey - I didn’t need a new shut off valve. Determined I indeed have a water main break. I might have gone days or weeks more thinking I needed to replace the valve before the main break could be diagnosed!! All while I’m racking up a huge DC Water bill. While he was here Nelson also fixed a shower cartridge that was no longer allowing hot, let alone warm, showers. And he was able to fix a big boo boo that had been made when the shower was originally installed fifteen years ago- the cartridge had been reversed so that you had to set the dial to cold to get hot water. Nelson is patient and thorough and most importantly honest. He must have answered about 100 questions I threw at him. Will definitely call Magnolia again and make sure to get him.

Elizabeth Flatterich

After getting a questionable quote from Len the Plumber ($2300 and 5 days of work) and an incredibly rude plumber I called Magnolia for a second opinion. That same day a technician was at our house and fixed the problem in about 2 hours for $820. Pricey yes, but compared to the first service it was awesome.

Sandra Villegas

Duane was great! He explained all of my options, gave me a quote to replace my water heater and replaced the valve and installed a water tank expander. I will definitely request his service again.

Aja Sae-Kung

Magnolia provides fast, reliable, and courteous service. I have used them to install a new HVAC system, tune up a gas furnace, and replace a hot water heater. The most recent visit was a service call to a property we I have in NoVA and although Sean was not able to fix the problem, he was on-time, courteous, and thorough. He explained what he thought the problem was and did not mind me peering over his shoulder in the cramped space where my heat pump sits. Ends up that the system needs replacing, but I will definitely use Magnolia for the replacement!

Eunice Moon

I've used Magnolia Plumbing for my bi-yearly maintenance for about three years now on my HVAC systems at my old condo and now at my new one, and the service pros are always professional, well-knowledged and provide really great service. I recently had an issue with my water heater and Reggie D, my service pro, went beyond my service contract and the call of duty. He took a look at my water heater to make sure it was functioning properly and even called the manufacturer to verify the heating capacity and specs. He also gave some really good advice on maintaining my water heater and HVAC system. I will definitely keep using them and recommending them to my friends.

Kelley Teets

Great Service- I used them from a referral of another plumbing company that does not service my area. Friendly, professional service every time and they take care of me all year round with my service contract. Another year of great service for 2014 - getting ready to renew my contract again! So thankful for the reminders and for taking such great care of me and my house! 2015 and going strong! Thanks for the excellent service!

Jerome Nash

The techican was outstanding. He was very professional and on time to provide outstanding customer service. He explained in detail the entire procedures to repair my plumbing problem. The customer service reps were instrumental in changing my dates to accompany the home association policies. Great service! Thank you and if I ever need plumbing service, I'll contact Magnolia Plumbing first! Thanks again!!! Jerome

Gregory Cooper

The Tech was a good man and the office personal were very efficient, but they sent a low voltage tech for a high voltage application which created problems with wiring up the new thermostat. There were many wires from the new stat which could have been used to provide control in the cooling mode. The heat mode is great and, for now, is important to have.

Sara Hayhurst

Magnolia had Kenny H. come out and assist me this morning to replace my hose bibs which had been damaged despite winterizing due to this horrible past winter! Kenny was fantastic - personable, quick and high quality. Kenny was very patient when he walked me through after he fixed my hose bibs - tested them with me and answered all of my questions in a very clear, concise and not confusing manner! Magnolia and Kenny were fantastic! I would recommend them in a second - just as my neighbor recommend them to me!

Cory Miller

Worked with Carlos R. at Magnolia. He was extremely thorough, professional and knowledgeable. Best tech I've had work on my AC unit. He basically rebuilt it in several hours. Most importantly, he told me every step of the way what he was doing, how much it was going to cost and indulged my stupid questions. If you need help, call magnolia and ask for Carlos to come out.

Merrill Yavinsky

With temps rising and house not cooling, we called Magnolia. We made an appointment for 2 days hence, but they called back to say the tech could come that day. Discovered that we had a leak and also needed a circuit board in a compressor. William(tech) gave us 2 or 3 choices for the repairs, which included finding the leak, and we decided on the long term, higher priced solution. He arranged to get the parts and returned the Friday afternoon of Memorial Day weekend to install the board and find the leak (2 days from the initial visit). All the work was completed by Friday evening including installation of a new coil, that took an additional 2 hours to get. A highly professional job by William and Magnolia completed at the estimated price!

Nadium Jinnah

Duane was awesome. The services were expensive but it was an emergency. Duane explained well everything they were doing and worked very quickly. They tidied up after themselves and even offered to help with some other bits and pieces that needed doing for no charge. Would definitely use magnolia again and Duane in particular.

Rabihah Mateen

I can't say enough good things about Duane Cunningham and his crew. The entire ordeal of having break in my water service line -- while trying to move back into my house after an overseas tour --was stressful. Mr. Cunningham showed not only the utmost professionalism; he was also patient, courteous, and extremely considerate. He went above and beyond as I juggled a number of other contractors while making my residence "make-ready." His professional advice and work ethic were exemplary. During the installation of the new line, we found that Magnolia would have to cut through membrane installed by another contractor for waterproofing. Mr. Cunningham was extremely considerate and patient as I contacted the water-proofing company to supervise/inspect Magnolia's pipe installation so that the warranty on the waterproofing could be maintained. If all of Magnolia's staff are as great as Mr. Cunningham, I wouldn't hesitate to recommend this company. Thanks Duane for all your hard work and assistance during this extremely trying period.

Bernard M

Carlos was very patient with both me and my tenant when we serviced my heat pump. Carlos took the time to explain the situation and give us options. He was patient when we asked a ton of questions to understand the issues and solutions. He even had to come back a 2nd time to get access to the outside unit.

Jay Kelly

I had a water heater replaced. Russ did a fantastic job. We walked me through the options and listened to my needs. He was prompt and the work came in on budget. The replacement couldn't have gone smoother.

Tim Lo Monaco

I had a leak coming from my shower down through the kitchen ceiling. Mario came by and ran different tests to isolate where the leak was exactly coming from. It was a slow process of elimination but I never felt like he was rushed but rather took the necessary time to diagnose the problem and found it. Magnolia is definitely expensive but you get what you pay for, they are very professional.

Cathi Sitzman, Ph.D.

We worked with Magnolia for years at an address in Bethesda, but have recently moved into a new Condo in DC and have not needed any service. Recently, our AC went out (10pm on a Friday night). They had someone to us first thing Saturday morning who was polite, efficient, careful to explain the various problems to us, gave us the estimate before doing the work, and then did the work promptly. We couldn't have been happier. Thank you!

Lyle Brown

I had to have some some work completed for my SpacePac Unit. Russell and Angel came to the residence and both were very professional and displayed a great work ethic to incorporate team work. Magnolia Plumbing is a great choice to make if you have any concerns with your Air Conditioning unit. Russell and Angel keep up the good teamwork.

Leslie Ellis

Magnolia is always very responsive and Reggie Dean was great. Very efficient and was clear on all of the options and his recommendations. On a 90° day we went from no A/C to nice and cool within an hour.

Jake Sandler

Carlos from Magnolia was excellent. He explained the issue clearly, offered options for how to fix my leaking HVAC system and executed the work efficiently. I highly recommend using Magnolia and Carlos.

Michelle Birchfield

Darrel, my technician, was very knowledgeable and courteous, did an excellent job and even performed a few items of work, like a general plumbing inspection, that I had not originally requested, but asked for after he arrived. The customer service was exceptional, and I would happily have him return to help me care for my home.

Clifton Holmes

Duane Cunningham and his team were very helpful and provided quick service. Duane explained the technical breakdown for our particular situation. They were very professional with their work. Everything was tidy and neat before they left. We would highly recommend Duane and his team.

Nicole Cranford

Russ from Magnolia Plumbing came out and fixed our Boiler. We originally had Cropp Metcalfe come out (I have a maintenance contract with them) and they quote me around $2k to fix, and to replace $6-8k. Magnolia fixed it for $298 on a Sunday (same day service). I switching my maintenance over to them thanks to Russ! He was very professional, and most importantly, experienced! Thanks Russ!

Rodrigo Heng-Lehtinen

We’ve used Magnolia for both plumbing and HVAC needs. They're reliable and come quickly. Saeid Fotouri was our technician for the most recent visit and he fixed our old radiator quickly.

Charles Barber

We are longtime Magnolia customers (residential) in NW Washington, and have had plumbing and heating contracts with them for a long time. Most recent experience very good, as usual. Appointments are handled well, and the service technicians (Carlos this time) are very good, clear at explaining what needs to be done, costs, etc. Highly recommended, in a city where various kinds of home service contractors are often truly awful.

Emily Lucio

I was please with how quickly we were able to schedule my appointment and I was also pleased that the repair person was on time. However, I felt taken advantage of in the end. I was told my disposal could not be repaired and had to be replaced. The cost to replace it with the model he had on the truck would be over $600.00. I then asked how much it would be if I went to Home Depot to buy a disposal and have them install it. He told he that the ones at home depot would not be as high a level as this one and also more expensive and that the charge for them to install one I purchased would be over $450.00. So, in the end, I decided to have them do it with the one he had on his truck. I then looked up disposals on-line on the Home Depot website and found the very one he installed for $99.00, which in the end would have been less than what I was charged.

Veda Russ

I was recently turned off by the services of another HVAC contractor that came out and did a maintenance check on my AC back in July 2016 and said everything was fine; I repeat......everything was fine. However, a week or two later (now August 2016), the AC wasn't cooling the house and the contractor came out and indicated that we we lost all of our coolant, probably due to a leak. By the way, our electric bill was outrageous too. Something is fishy here. AC fine before they came out and fine after checking it. But now we've lost 100% of our coolant in a two week period. Hmmmm......they charged us $800 to replace the coolant and I asked them what caused the leak. They said they didn't know and would have to come back out to determine that. They did come back out (in September 2016) and said we needed a new coil for $2,800. So since this was in September 2016 (and we were entering the fall season) and the AC was cooling the house properly w/ normal electric bills, my husband and I delayed getting the work done. Then when May 2017 rolled around and we began using our AC (with no issues nor a sky high electric bills), we starting thinking that our AC was fine and that that contractor was just trying to scam us. I believe we were correct in our assumption, as we had a second contractor come out in June 2017 to inspect our AC and they indicated that everything looked good; again, electric bill is still normal and has been since that one time spike back in July 2016. The AC season for 2017 is just about over and we still haven't had any issues with our AC. So needless to say, we dropped that original contractor that was servicing our HVAC twice/yr and found Magnolia. I knew of Magnolia's excellent reputation relative to commercial properties but not homeowners. I was truly pleased with Magnolia's service today; servicing our furnace. Reggie was very straight forward about recommending we replace our UV light bulb and get it installed in the correct place (was installed incorrectly). So far, I'm a a happy customer. Thanks Magnolia!!!!

Hubert Reid

I was quite pleased with Carlos' services. He arrived on time, kept me informed as he provided the service and when it became necessary to obtain a part that he didn't have on his truck, he returned on time and completed the work in a professional and efficient manner. I highly recommend Carlos and if he is assigned to your requirement, I'm sure your results will be consistent with mine.

Koren M

I hope this review finds you well. Nelson Jovel helped me understand and learn about my pipes. He was very knowledgeable and efficient. He was very patient and kind. I haven’t seen any water trails so I’m confident it has been fixed. Thank you for sending him out!

J C

Geovonn explained everything that was wrong with the water heater. Called me in to view the before during and after installation of the water heater. Provided great customer service and finished the job in the time frame he had stated before starting the job. It took 3hours this included: 1. Walking with me to shut off the water, 2. explaining the problem, 3. answering questions, 4. taking photos of old water heater and 5. pointing out/explaining the new water heater and what work he did. Highly recommend! I greatly appreciate the service he provided and his positive attitude.

Margene Kennedy

We had an emergency hot water heater problem. We called Magnolia Plumbing. Christi, the receptionist, listened to our problem and scheduled us for Saturday morning. That is so we would have hot water over the weekend. The service pro, Troy H, was on time. His uniform was clean and he was very polite and courteous. It only took him a few minutes to identify the problem. It was a pressure valve and of course it had to be specially ordered. Troy said that he would take care of everything; ordering the part, scheduling the return trip. He also adjusted the heater so we would have hot water until he returned on Tuesday. My wife and I are so glad we called Magnolia. Christi was a pleasure to talk with and she calmed us down. We were upset because we didn't know the extent of our problem. She scheduled us immediately. Troy was so helpful, we knew we were in the hands of a pro. He proved it by taking care of everything. Again, we thank you MAGNOLIA. Margene and Joe

jack reeder

Tan Cao was the technician for a major HVAC problem at my home. He was very professional and explained all the issues and alternatives available to me. I was very pleased to understand the problem, and he offer several suggestions to improve system performance. He also checked with me regularly about recommendations for the system (e.g., cleaning, filter replacement) before taking action. I was pleased with his timeliness, conduct and ultimately the success of the repairs. I recommend Mr. Cao for any HVAC problems and will call Magnolia next time I need service or repair.

Emily Goodstein

We recently bought a new house and needed some emergency plumbing assistance the day before we moved in. Humberto showed up and was extremely professional, very efficient, and extra thorough. I would highly recommend using Humberto and Magnolia plumbing for any future plumbing issues encountered.

Emily Strelka

Saeid came to my apartment today and completely fixed my air conditioning problem. My AC has been acting up (it's pretty old) and I had no idea what was wrong with it; Saeid did a thorough assessment and told me everything he wanted to do to fix it, explaining how it all works and going over the prices with me. He was so thorough with the work and was very upfront about how long these repairs would last before I would most likely need a new unit. I definitely trusted his opinion and was so happy he could get my AC up and running again! I would definitely recommend him and this company for any AC issues. Will definitely call them when the time comes to get a new AC unit. Thank you Saeid!

Veronica Looney

My customer experience today with the service technician named Carlos Reed was actually excellent considering I did have to come out of pocket for numerous repairs. Mr. Reed was very courteous, patience, and knowledgeable as I approached him with numerous questions pertaining to the upkeep of my HVAC unit. I feel confident my HVAC unit is ready for the summer and I look forward to working with him again come time for my next heating inspection.

Bill Blumberg

I had another large well advertised plumbing company come to my house prior to calling Magnolia. The tech really wasn't interested in dealing with the issue. His remedy was to have a carpenter rip up part of my kitchen and then call them back afterwards to determine the leak. I rejected that expensive idea and called Magnolia. Jim Blue arrived and methodically did his plumbing investigation which I would call forensic plumbing. He determined the leak was behind the dishwasher in the stack. Though the repair was not cheap the savings were dramatic compared to having a carpenter pull down kitchen cabinets and tear through subway tile. There is no reason to ever go anywhere else. If you have a plumbing problem I urge you to call Magnolia Plumbing and ask for Jim Blue who was very very knowledgeable.

Joe Hare

A year or so ago my daughter, a first time home owner, thought it best to have a professional turn on the gas valve to her boiler for her steam radiatior system and make sure all was functioning ok.Not knowing any local plumber she called Magnolia to come to her DC house. They were professional and prompt. Coming in the door the tech had her sign an agreement letting her know a job like this was $800 plus.....The tech turned the gas valve on, vacuumed under the burners, etc....not counting travel time, the tech was there less than 2 hours. No parts were needed.

Marcus Johnson

Jim was Great!!! He came all the way up four flights of stairs with a huge snake. Got under my sink and got the job done. Jim was extremely knowledgeable. I would definitely recommend Magnolia Plumbing if you ever have a problem. Make sure you ask for Jim. B.

Michael Rodan

Magnolia has its game down. The customer service and dispatch are fast. I have used Magnolia four times now over the past five years, and they consistently deliver great service. The technicians arrive in the window provided, and are quick to solve the problem. Very happy.

Sriram Sridharan

Darrell S. came out to look at our condo unit today. He was polite, on time and professional. He was able to efficiently investigate the root cause of a plumbing issue and went over it in detail with us over the cause and how to fix it. I would be happy if every plumbing tech that came out to our unit were like Darrell.

Eric Marlowe

Magnolia did a great job replacing my sewer and water service lines. Humberto was the on-site manager of the crew, who did great work and was excellent paying attention to details and communicating with me as the job progressed.

Sean McNamara

PEPCO problems fried the computer in my rooftop AC. Russ K. did a great job diagnosing the problem and searching all over the tri-state area for a replacement part, which he then installed. Russ was courteous, knowledgable, and communicative -- as was Christy at the company's dispatch center. I'm happy I called these guys and will call them again for my other plumbing issues. And I just did -- Felix S. came out and replaced my sump pump. Good quick work. And he inspected other plumbing issues and gave me options for replacing fixtures that need replacing. Kenny came out today (late January 2015) and replaced a bathroom faucet and drain for us; he also gave me some sound advice on a bathroom vent issue; again, great work from a Magnolia tech. I remain very happy with the professionalism and competence of the folks I've dealt with at Magnolia.

John Lawrence

We had an emergency caused by another repairman, necessitating quick service by Magnolia. Reggie was immediately attentive, thorough and professional. The repairs were done quickly and Reggie provided complete explanations of the work he performed. Highly recommended!

Ronald Isaac

Felix showed up on time and cheerfully introduced himself. I explained the problem and he conducted his own personal assessment. He explained the price for the work to be done (replacing a garbage disposal). After obtaining my signed consent, he went right to work. He completed the job quickly and without any problems. He left me the written materials for the new disposal and showed me how to use the wrench to free the disposal in the event it ever became jammed. He then inquired as to whether there was any other service that I needed performed. I was pleasantly surprised with the efficiency of his service. Felix is in every sense a true professional.

Rebecca Walsh

Carlos came by today on a holiday weekend and was completely awesome. He fixed our 30 year old AC system in a short amount of time and left the area 100% clean. Now we aren’t melting. We most certainly need our entire system replaced soon and we will undoubtedly request that Carlos does the replacement for us in the next few months. 10/10 would recommend!

Wilbur I. Wright, Sr.

All of the contacts with Magnolia staff were great! Not only polite but friendly while still being professional. Each was clear, precise "to-the-point" and helpful. Each asked the right questions and provided good answers when I asked questions. Outstanding team ! Carlos straight to work, clean, neat, professonal yet friendly, knows his field thoroughly!

Aaron Gray

AC went out on a SATURDAY. C'mon. Magnolia was open and sent me a technician within 2 hours. Carlos is VERY professional and competent. I will call them for my future HVAC needs. A+

Laura Tuttle

I live in a downtown high-rise that has water supplied heat pumps, which aren't common in other sorts of buildings. Previously I've had HVAC people who didn't really know what the unit was or how to service it, but Reggie really knew what he was doing! He took the time to explain everything and gave the unit a really thorough check. I will definitely ask for him in the future - it's good to know who to turn to if I run into problems in the future. He was also very pleasant and professional.

Salome Lagvilava

I have to express my grattitude for Russ Knight and his helper Angel. They have helped to resolve my AC issue while I have been away. Russ came out to do the assessment, kept me informed on the arrival time, while at the site walked me through the issue over the phone and gave me solution options. Performed all the necessary test and saved me from having to buy a new AC unit, there turned out to be a leak in the refrigiran pipe. Angela and Russ were able to fix it. Overall it was so easy to work with and communicate with him and I did not have slightest doubt in their professionalism. I trust him and would reach out to him no doubt again. Would recommend to my friends or anyone that has to go through the anxiety of finding the right AC professsional. Thank you Russ and Angel

Beverly Campbell

This afternoon, Magnolia's service technician, Sam Musser Sr. arrived on time to service my air conditioning unit. He checked everything out and though the news was not good he did explain my options. That didn't matter because Sam did his job extremely will. He even called Magnolia to get another appointment for Saturday, wow! I have only good things to say about Mr. Musser Sr. and Magnolia Plumbing, Heating, Cooling.

Chris Lewis

Just had a great experience with Magnolia Plumbing, and with Jim B, the plumber who came out to check out our leak. Besides being really informative and clear in his explanations, he also fixed a few other minor plumbing things around the house, and did so for free. I will definitely use them again.

Shelita Stewart

Magnolia is always available to send someone promptly when service is needed. The technician Carlos R. is very knowledgeable and was able to assess the problems with my hvac unit quickly. Would definitely recommend to others.

Christopher Vance

Carlos is a great plumber. I have been using his services for a number of years. He's knowledgeable of all plumbing issues, patient with his explanations, and just an overall pleasant individual to work with. I trust Carlos and would highly recommend him.

Brian Halma

We had to have our hot water heater repaired - Russ quickly diagnosed the issue and walked me through the options. He simplified the process for me in a couple of areas. He was professional all the way through and made this a nice, straightforward process.

nickandlylie

Our HVAC system was bothering us and a previous company had pushed a costly recommendation. So we sought a second opinion and called Magnolia. Based on the previous reviews on a number of sites we decided to go with this local company. Our call back was prompt and the dispatch operator helped us secure a timely appointment. The service technician was Troy H and we were very impressed with his professionalism and down to earth helpful advise on how to maintain our HVAC system. The actual problem was treatable with a simple adaptation that didn't cost us any more than the call our fee. Most importantly Troy provided us with an assessment of the system and our thermostat (both clean bill of health) and more in keeping with our 4 year old HVAC system. We will now use Magnolia for all our plumbing/HVAC needs and recommend them to others. Lylie and Nick

Stephen Martin

A few years ago we had Magnolia plumbing help us with a bathroom remodel and a kitchen upgrade. Both experiences were excellent, but when deciding to install a new HVAC unit we decided, mainly because of price, to go with another company. We've always regretted it. We recently had Magnolia install a new hot water tank and the service professional, Felix, noticed our HVAC unit had water oozing out from under it. He volunteered to make an appointment for an HVAC specialist to come the next day to check it out. I very much appreciated his concern and attention to something completely separate from his given task. The two service pros who came the next morning to check out the HVAC unit (Reggie and Jason) were very thorough, professional and honest. In the future Magnolia will be first choice for plumber/HVAC needs.

Ali Javad

I had an emergency, the shower in our rental property was leaking on the first day of the lease! Called a few places, Magnolia was the only one that guaranteed service on the same day at no extra cost. The technician recommended to do a diagnostic test to see where the leak was coming from. It could have been the shower head, shower plumbing, shower floor, walls, pan etc. It wasn't a cheap test but for $430.00 the technician immediately recognized the problem. The leak was coming from the shower pan, something that would have been almost impossible to detect without the diagnostic test. I ended up hiring a dry wall contractor and paying $3100 for a crew of two to repair the damages cause by the leak but if it were not for prompt and excellent service, it could have destroyed a lot more that it did. Technician Marvin Chaney, was a straight shooter and extremely knowledgeable.

Gwen Milder

We've had chronic problems with our water heater and their technicians have been prompt, professional and honest. We rent so I can't speak to the prices but for the level of customer service they've provided us, I would pay top dollar. Duane has done multiple service calls and installed a new water heater and he always took the time to answer all the questions I had and explain everything to me clearly. Highly recommend!

SImon Bellemare

Duane from Magnolia was extremely professional and hard working. It is clear that he works to resolve your issues as if they were occurring in his own home. The quality of service and work was very impressive.

Glenn Faulk

I'm beyond pleased with Magnolia plumbing they are reliable and honest will use them for all of my plumbing needs.

Chris Anderson

Helped with a heating problem. They were able to come out the next day without an emergency service appointment. Was very pleased with our technician who explained the issue and fixed it in a reasonable amount of time.

Jeff Hosley

Carlos L at Magnolia was professional, very knowledgeable, and pinpointed the problem quickly. He came back the next day, fixed the problem, and provided an easy-to-implement solution to mitigate the problem if it occurs again. I would highly recommend Carlos for fixing your plumbing needs.

Shelley Folk

My furnace went out on one of the coldest nights of the year. The low that evening was around 9. I called Magnolia at 7am and they said they could get a technician out between 10 and noon. Noon came around and I called back. They said he was on his way and would be there in 20 minutes. 45 minutes later I called back and they said he was on his way and should be there in about 30 minutes. I mentioned the previous call they put me on hold. When they came back on, they said he was only about 5 minutes away. Once the technician got to my place, he was very friendly and fixed my furnace in no time. The service (though late) was top notch.

Jon Malpass

Great service from Kenny H! Kenny was punctual and friendly. He completed our job without any issues in a timely and professional manner. I would definitely use Magnolia again for other plumbing needs.

Angela Missouri

Mr. Geo Younger did an outstanding job on our plumbing project. He and his Assistant arrived on time and were very professional. Mr. Younger was available to respond to all of my questions and did a great job on cleaning up after the work was completed.

LaVerne Pittman

Mr. R. Dean diagnosed the problem, gave me my options, I choose to replace the two parts; he replaced and repaired in an reasonable amount of time. He was very professional, kind and prompt. The parts were so extremely expensive, no fault of Mr. Deans, I forgot to ask to see the receipt of parts purchased and the old parts that were removed, no fault of Mr. Deans, it was my fault. "I'm pleased with his work."

John Meagher

When scheduling an appointment I asked for an estimate for a disposal install and was told it was impossible to get a quote until a service technician was on site. I told them I already had the part and it was a straight install but was still told I couldn't get a quote before the technician came out to "review" the issue. When the technician arrived they immediately said it would cost $400 without even looking at the disposal. I'm sure they do this because they don't want people to shop around, but i think it's an unfair business practice. Install itself took less than 30 minutes and the tech was very professional. $400 for 30 minutes of work is a tough pill to swallow.

Ryan Delaney

Found I had a leak in my water heater and they sent Russ out to give me an estimate. He worked out the details and gave me an assessment on the spot. I thought the cost was much higher than expected but I needed to get it done and we were using a credit that their company accepted. I didn't have time to call around. Besides they waived the estimate fee for me. The came back the following morning and ripped out the old system. During this time we learned there was a leak into the below condo (not sure at this moment if it was the current situation or was ongoing from the leak). They were very friendly and worked quickly. I was asked if they could borrow some items (I.e., bucket, wet vac). I didn't see an issue until I realized they left a mess in the wetvac. Russ finished the job in a timely manner. But when my wife went to take a shower hours later the wiring was stripped or didn't stay together. I called in the morning and Russ came out and fixed it. He also spent time to show me how to adjust the temp if needed. All in all, there were some minor things that made me switch from 5 to 4. I think the wet vac annoyed me the most. Next time I won't allow a crew to borrow something like that. I think I need a new filter.

Jane McGregor

I called Magnolia Plumbing and they came on time and solved my problem quickly. The lead technician Kenny Taylor was very friendly and professional. They left my bathroom very clean considering what had to be done. I give them four stars. Jane Mc Gregor, customer

Alix Burns

Jermaine and Adan arrived on time and are a terrific team. Jermaine used a transparent process of elimination to identify the problem and walked that through with Adan to get the job done. He is a great teacher and is very good about talking through every step. They also cleaned up the area after the job. I would highly recommend them.

Amanda Rooney

Reggie came out today to give an estimate on work needed to properly cool/heat an attic addition. He answered every single question I could come up with, spent time looking to everything that could possibly affect btu count needed, and was so incredibly helpful. What a great experience ! Definitely recommend this company !

Steven Buenning

Pasquale and his helper worked hard and were very helpful. They went out of their way to install and show us how to service a new water heater. They corrected previous flaws in the connections and answered all of our questions. Highly recommended!

Pamela Cohelan Benson

Nelson Jovel located the old corroded pipe that was causing mysterious leaking into our basement bathroom. He replaced the section that was damaged and explained drain maintenance procedures we could do ourselves. He was professional and pleasant to have around. Magnolia Plumbing is fortunate to have him as an employee.

Rick

Mike F. did a great job with my request for quotes and with his work at our Penn Quarter condo. He is incredibly professional, explains things in a way that is easy for a non-plumber to understand, and took his time to understand and answer my questions. Will definitely ask for Mike F. again when we complete phase 2 of our plumbing work. Thank you, Mike!

Bobbi Smoot-Dunlap

My experience with Sam was one of the most pleasant I have had with a plumber in a long time. This guy had personality plus! More importantly he was knowledgeable, and shared his knowledge without putting on a hard sell for recommendations he made. He even made sure I got my senior discount. If you have an HVAC problem Sam is the person you want. Bravo!

Lorenzo Wilkins

I specifically asked that Mr Cao come back to service our HVAC system. I found him to be an excellent professional. He was very thorough and explained exactly what was to be done and gave us advice as to how best to maintain our system.

Emily Crinklaw-Bunch

Reggie at Magnolia Plumbing, Heating, and Cooling was timely, prompt, efficient, and courteous. He called to let me know when he was about an hour out and Magnolia's office called about 20-30 minutes before he arrived. Reggie was friendly and answered all my questions about our HVAC unit. We have an annual contract for HVAC preventative maintenance and will continue our contract with Magnolia.

Georgia McGraw

This review concerns Reggie D and the technician he brought with him. They came to our house yesterday to fix our boiler while my husband, Hamilton McGraw was home. My husband said the service Reggie and his technician provided was off the charts! They were both knowledgeable and professional and they took the time to be thorough. My husband is a contractor and he said in all the years he has been in business he has never witnessed two such fine employees as these two gentlemen who clearly love their jobs. Their outstanding customer service made spending all the money to have the boiler fixed a little easier to swallow! Georgia McGraw 5240 Sherier Place, NW 20016

Ronald Benjamin

I called late on a Sunday morning, asking for emergency assistance because I had a pinhole leak in a pipe in my hot water heating system, and had to shut off all the water in the house as well as the heat in order to control it. Mr. Younger arrived a few hours later, which I greatly appreciated. However, he took one look at the defective pipe, noted that it was in a heating rather than a plumbing system, and said that the service would have to be handled by one of Magnolia's heating, ventilation, and air conditioning (HVAC) specialists. He called his supervisor, who confirmed his judgment. Mr. Younger gave me a no charge receipt saying that my service call will be sent to the HVAC department, which was unable to respond until Monday. Bobbie, from Magnolia's office, called early on Monday and said that an HVAC technician would arrive between 10 AM and noon. I was pleased. Gary Jones arrived just a few minutes after 10:00, promptly replaced the pipe, and stayed to help me return the water and heating systems to operation (which turned out to be a longer, more complex, and wetter evolution than either of us expected). Mr. Jones said that Mr. Younger could have done the repair; he had all of the required tools, parts, and skills. I would like to thank Magnolia for their prompt response to my call for assistance on a holy Sunday, and Mr. Jones for his excellent work and friendly manner. I hope that in the future Magnolia finds a better way to divide the responsibilities between their HVAC and plumbing departments.

Gene Mercado

Carlos R. was very detailed and thorough in his inspection. Although he came across a couple of concerns, Carlos decided to conduct the inspection without causing alarm to me and instead gave the summary evaluation at the end of the inspection, which is very professional. All through the inspection, he was giving me pointers to save money and keep the HVAC running at its best for a long time. He also made sure to put on footies over his shoes, a hallmark sign of a company that is mindful that their work takes them into the private residences and want to keep them clean! Highly recommend!

linda chambers

Mr. Sami N. when arriving at my home was very professional and understood what the problem might be. Even though my problems was not a plumbing problem. He was very patient and answers all my questions. I really appreciated his effort in trying to help me. Thanks Magnolia Plumbing for sending such a professional technician to my home.

Andrew Lindner

Carlos was promptly on time and a very clear communicator, my issue was explained to him and he assessed the issue on site and worked through not only a quick fix but long term solution to my mini split wall unit. Many thanks and would highly recommend!

Paijit Habanananda

On March 3, 2018 Mr. Saeid Fotouri came to repair my heating system which had been working for only half of my house.He explained what was the problem and how he would fix it. He spent almost whole day to work on the heating system, including replacing the expansion tank this required that he had to return the next day. But the heating was still not working completely . So, he came back for the third time and finally succeeded to resolve the problem.I am fully satisfied with his work and will be happy to call for his service again should the occasion arises.

Mathieu Aubailly

Samuel M did an excellent job diagnosing and fixing the issue with my AC system. He was great too at explaining what was wrong and why. And Brittany was a pleasure to deal with on the phone when scheduling the appointment.

Carolyn Wilkins

Carlos L. was here on Monday, 6/29/15. He diagnosed my problem and took care of it very quickly. Thank you! I am very impressed with Magnolia Plumbing--everyone is very pleasant and knowledgeable. Thank you for a pleasant and stress free experience.

Bill Elwood

Thoughtful, thorough, and personable. This entire team makes me a loyal Magnolia customer! Saeid Fotouri is a rockstar of a Service Pro. He's professional, patient, provides thorough explanations, provides recommendations with pros and cons, and completes the work in a timely manner. He shared knowledge and tips not just with me, but even more so with his junior colleague. I appreciated the working relationship they had as well!

Conrad Terrill

Carlos did a fine job in quickly getting our AC up and working again. We always feel that Carlos is looking out for our interests, offering numerous maintenance and related tips and going above and beyond to do a complete job.

Debralee Frederick

We had a great experience with this company! The customer service agent, Jeda was very polite. The plumber, Rebecca Flores was top notch! Her work is diligent and her explanations were very clear.

Doris Rousey

My review is on Carlos L. Mr. Carlos is a true professional, he knows his job and he does it well, he has done work for me on two occasions, and I have been pleased. He always comes with a smile. Magnolia, you need to clone this man, he is truly about his work.

Sharon Jones

They came out assessed the problem, provided payment options which were acceptable, picked up parts needed and installed. The guys were very personable. They even gave my grandson who is raised by a single mother, some life changing info which he truly embraced and I will be forever grateful for. Peace and Blessings to these two guys.....

Christina Weaver

I was given a 2-hour window for when the technicians should arrive and they arrived right in the middle of that time. They were friendly and took the time to explain exactly what they were doing at every step. Luckily, they were able to diagnose and resolve the issue within 2 hours, which was great considering that it was the hottest day of the year!

J. Nash

Carlos in MD has been very helpful and informative about home repair risks while also providing quality service on my appliances. Ask for him if you’re in MD and need top repair services.

Steven Shelton

Called Magnolia Friday afternoon and Reggie Dean was at my house in 2 hours. Reggie diagnosed my heating problem and had it fixed in less that 15 minutes. I have to say that that level of professional service almost brought tears of nostalgia to my eyes. Thank you Reggie and Magnolia for the professional care and service.you provided to me in my hour of need.

Rex Man85

Carlos did an amazing job getting our furnace back up and running. Was on time, worked fast and was super professional. Would recommend to anyone looking for service!

Peg Bosch

Suddenly had a flood situation in basement near water heater and HVAC. Very worrisome because it wasn’t obvious where the source was. Carlos arrived promptly, did a thorough assessment, and diagnosed the problems. He gave us different options to resolve things. He then implemented and fixed everything. All done while masked and always socially distant. Happiness is no water in the basement!

Meredith Ferris

Derek was kind, prompt, and professional. He did a great job and we are pleased!

susan schneider

The office ladies give excellent support and Carlos is the best plumber ever. He's smart and polite and he takes the time to figure out solutions to the problem. I will call Magnolia first!

Shaun Ali

Carlos was extremely professional, knowledgeable, friendly, and patient with all my questions. He is one of the best technicians I have ever run across (owned homes for 20 years now). Highly recommend.

Elizabeth Long

Russ and Jason did an excellent job for us today. They arrived on time and stayed for 3 hours getting the job done. We were very impressed with their customer service and willingness to get things figured out and fixed for us!

Denell Gegenheimer

What an amazing experience under an extremely stressful situation. From calling in to make the appointments with Ebony and Sinan to the helpful and patient service specialist, Humberto, every part of the process was a pleasure. Humberto was professional, explained to us what was going on, answered all of our questions, and did an awesome job. Thank you so much Magnolia and Humberto, Sinan and Ebony.

Patrick S

Felix S. did a great job finding a hard to find water heater and showing up in time on a snowy day to get the job done. He is a good communicator and is able to explain how plumbing works. He also had a great, positive attitude. Thanks, Magnolia!

Steve Washington

Magnolia Plumbing's Saied F was terrific. He beat me to the site by about 3 minutes, was very pleasant, diligent, and thorough. I needed a good plumber to check for a "possible" gas leak as reported by a tenant. None was found after a thorough and deliberate investigation, and it was concluded that the drain in the utility room floor was most likely the source of the smell. I almost didn't give that 5th star because Saied used the old-school bubbling leak solution approach as he didn't have a gas sensor on hand. Having said that, I'm satisfied for now with the diagnosis because Said's extra effort made up for the lack of a sensor.

Ashley T

My landlord hired Magnolia to clear the HVAC's condensation line. They called me to update me on my service pro's estimated time of arrival and Saeid F. was very kind and helpful. Problem is fixed!

Miriam Hauss Cunningham

Carlos is an excellent HVAC tech. He takes the time to explain what he is doing, what needs to be done, and isn't trying to waste time or money. He is personable, knowledge, and really cares about his work. Extremely professional and I highly recommend him.

Deborah Hopkins

Reggie from Magnolia was so helpful to me after my heat went out on a cold winter day. He explained the problem and the solution, took care of it quickly, and was professional and friendly the whole time. He knows his stuff! Thanks much.

Christina Cleary Maxwell

Had a really excellent service experience with Saeid and his helper. They were prompt, courteous, and resolved my issue quickly. Saeid was very knowledgeable about my extra tricky Aquatherm unit. They were also very respectful of my home and put booties on before walking on the wood floor.

Maxwell Malloy

Tony R. visited my property and was able to address the problem. With the replacement of coolant to my air conditioner and informing me on replacing my filters more frequently than I have been, it was refreshing to have cold air coming into my property. He had a few other tidbits that I welcomed and hope I don't have this problem again. Thank you. Maxwell

Ned Ponder

Carlos was friendly and knowledgable. Worked quickly and got my AC working great! Most people probably think Magnolia is expensive, but you get what you pay for and I want the best!

Yvette Lucas

Felix provided us with great service, not only did he install a new hot water heater. He left us with a pump for two days to remove water from our back basement stairs. Because the drain outside the door was plugged and we didn't have a snake handy. Thanks again Felix!!

Benjamin Barbin

Great technician and service. He arrived at the house to fix a leaking pipe behind tiled wall in bathroom. He made minimum damage to the wall for easy fix. He found the problem rapidly and fixed it in a timely manner. Technician arrived on time and was good at explaining the issue.

Leo Gorman

Felix S was very professional and did a great job replacing the two intake valves and hoses for our upstairs bathroom sink. It took him about 20 minutes to do the work and the parts he supplied I estimate cost about $30 to $40. The charge was $419 which I thought was a bit steep in terms of the amount of time the job required. I asked Felix why it was so expensive, and all he did was point to an amount written on a piece of paper. If we were living in "rural" America, the job would have likely have cost half of that amount or less. I guess that is life in the "city."

AJ Lady Bug

On Nov 10, 2015, Michael & Joe provided courteous and outstanding service while replacing our damaged kitchen sink faucet and shut-off valves. After further inspection these experts noticed that the refrigerator valve may need attention as well. So they suggested to closely monitor this issue. Appreciate your dedication and attention to detail! Thank you, The Staton Family

sarah millspaugh

Michael quickly determined the source of our leaking kitchen sink, and found that the broken part was under warranty. I appreciated that he was thorough, pleasant to deal with, and that he accurately diagnosed the problem.

Dan Ewert

Humberto was great. He had to travel out of the way to pick up a piece for a toilet which is discontinued. Despite this, he arrived on time, dealt with an uncooperative toilet in a small space, changed other parts while he was working on it to make sure it is in good working order. Very clean, very polite and personable. Thanks, Humberto!

Matthew Drane

Carlos was very professional and explained every step of the service. I’ve always experienced great service with Magnolia. I highly recommend Carlos and would request him personally, if possible.

Beverly Lewis-Koch

The technician was on time, professional and efficient. This is the first time that I used your company and if I have another plumbing problem I will probably call Magnolia Plumbing. Do you have discounts for seniors?

Janakan Thiagarajah

Magnolia was quick to respond and my technician Carlos did an excellent job, arriving on the early side of the scheduled windows, answering all questions, and working to ensure the job was done efficiently and effectively.

Vaughan Knouse

Jermaine from Magnolia plumbing was extremely helpful solved all my problems and even fix some things I didn’t think could be fixed. He was extremely thoughtful helpful and very good at what he does. I could not of been happier

Jeanne Rossomme

Jose was very professional in both diagnosing and fixxing a problem with our complex heating system. He proactively followed up on needed parts and expedited repairs as much as possible. I highly recommend Jose.

Daniel Shieh

Felix S from Magnolia Plumbing installed a toilet for us and did a fantastic job. And his follow-up and warranty service was second to none. Highly recommended!

Prajakta Chitre

Carlos is a true professional. He arrived, assessed the problem, provided a solution, and was very transparent about the pricing options and service plans available. Would highly recommend Magnolia and Carlos!

raymond albright

Mario was on time, technically excellent. He analyzed situation quickly and explained solution. Initiated ideas on how to manage our situation going forward. Included suggestions for other possible repairs to prevent future problems. Overall superior experience for us also with quick scheduling by the office. Would request Mario in any future needs.

Effie K

Rebecca was incredible! My bathroom sink drain was draining very slowly. I have very old plumbing and am always concerned about serious problems deep into the walls. When Rebecca took off the drain trap and had to move my old pedestal sink to do it, she found no clogs in the trap. Then she used a long snake for quite a long time, and still the drain was slow. It was looking like I might have to demolish the walls, my biggest fear. But then she really persisted with a 60-ft snake for a very long time, I think for much longer than most plumbers would have done. And with this hard work she fixed it. I highly recommend Rebecca, she is fantastic!

Michael Ryan

Service was excellent! Reggie really went above and beyond. Coming back multiple times over 2 days to make sure he could get the parts necessary to make the repairs necessary to have my AC up and running again before the temperatures skyrocketed.

Rochelle Livingston

Carlos came early this morning to diagnose a major problem with our heating system. The radiators were not getting warm at all. Within no time there was heat. I would like to add that he walked my husband through what was going on and made recommendations. Thanks Carlos!

Jjj Potter

I am grateful for Magnolia Plumbing, always very helpful. Carlos R. was my tech today and now I will request him moving forward. On time, polite, and informative. Thanks Carlos.

Steve Dutky

Saeid is amazingly knowledgeable! I appreciate his advice and know how.

Bruno Amores

My A/C had just broke, I called Magnolia and they sent me technician Saeid. As soon as Saeid walked in my townhome he was very friendly and courteous. I explained what my situation with the A/C was, and he knew exactly what was the cause and where to go to assess the issue. After he resolved the issue he was very informative and showed empathy throughout the process. I definitely recommend this A/C technician to anyone. Thanks Saeid

Nick Jacobs

Carlos was top notch. Went way above the call of duty on a 100+ degree day to get my AC up and running again. Had genuine care and concern for me and my family and went the extra mile for me.

Leo Irrera

My service executive was Kenneth H. He was extremely competent. He analyzed the problem quickly and he and his assistant worked neatly and in good humor. No complaints. I'd be happy to use him again.

Ctina Nichol

Mario was pleasant and performed his work in a timely manner. He additionally was asked to look at our extra shower that had not been working and was able to troubleshoot and fix the issue quickly and without charge.

Kiba Hinokiraru

It was kind of a last resort because we didnt want to spend so much money, but it ended up being not as much as we expected, and definetly worth it do too the amount of advice we recieved. We got the parts switched, but it was evident Carlos R. wanted our problems to be fixed not just to charge us for every little thing. He was calling to make sure if it was still working, offering advice on what we could do once he was gone, and had open communication lines throughout it all. Really made it a worth it experience and a manageable one. Would call again.

Martin Kotler

Carlos R. did a wonderful job of inspecting my HVAC system, making sure it was ready for winter. He was very informative and friendly and wanted this inspection done right. Thanks

wynde erhardt

Geo was the best. He had to come out twice for 2 different reasons... Even though it wasn't the prettiest job he did it with a smile on his face and was very pleasant. I would absolutely recommend him to any of my friends and family!!! 5 stars all around

Estate Sale

After detecting a leak the night before, I left a message and got a call back early the next morning. They were able to come out, examine the situation, get a water heater delivered and installed the same day. Russ was knowledgeable and very easy to work with. My biggest issue with Magnolia is the pricing scheme. They charged for each individual task even if it was required to install and replace a water heater. For example, to drain the old water heater ($270) - this is literally attaching a garden hose to the spigot on the heater and running it to a toilet or sink and then just letting gravity do its thing. Disposing of the old tank ($170+). New valves ($45 each); installing the water pan under the heater ($235); installing expansion tank ($200); and finally, the new tank and labor to install it ($1,100). I Googled AC Smith water heaters, which is the brand they carry, and found out a 40 gallon retails for less than $500. That’s $600 to install it, for about 5 hours of work (over $100 an hour)! All in, it was about a $2,400 ordeal. Russ was very clear about the costs as they came up, and I agreed to them, but the reality is who is going to turn a company back once they are in the middle of the work or refuse to do individual tasks that are required for the overall project of replacing a water heater, such as installing the water pan underneath it or an expansion tank, which Russ said was now required by code? My recommendation is to do your homework and get a sense of pricing from a few companies. I didn’t have this luxury as it was a rental unit and I didn’t want my tenant to go without hot water, but if you can take your time to compare different companies, I would. I found out later the average prices for a plumber in my area is $55-70/hour. The pricing issue aside, the service was great, both over the phone and by the technician, Russ.

Melanie Vaughn

Reggie D is efficient, proficient and courteous. He performed an annual HVAC winter inspection, made appropriate recommendations and added safety features to our system...all in the same visit. Many thanks and kudos to him!

scott schneider

Saeid was very professional and courteous. He explained everything he looked at and found, that could be an issue. He also helped set up an appointment with the department responsible for getting a quote on a new system. Overall it was a very pleasant experience.

Rev. Douglas Greenaway

Carlos Reed, Service Pro for Magnolia delivered top drawer service during his AC service call. Mr. Reed is personable, efficient, and effective.

Nathan Riska

Saied took his time to really check over the entire system and answer all my questions regarding our HVAC system. I really appreciated he had options for us to consider. We look forward to working with him again in the future.

Dwayne Hamelett

Mr. Saeid Fotouri was at my home today, to fix the HVAC. As he started the inspection he explained each step of his inspection, and fixed the problem with the HVAC.Also he ordered parts for the humidifier in which it works perfect.He went the extra mile good customer service

kevin ambrose

Plumbing emergency. Nelson Jovel of Magnolia was there in one hour and diagnosed, fixed and cleaned up after the work. Reasonable bill, no BS. Thanks, Nelson. Good work.

Judy Thomas

Great service from Rebecca, who came out to look at some of our bathroom plumbing issues. Magnolia’s always been super responsive and I’ll continue to use them for plumbing and HVAC service.

Andrew Plumley

Mario was exceptional. He came and fixed a broken pipe for us. He had great customer service and did the job quickly and effectively.

Angela Richardson

I had a great experience, Humberto was very professional, explained everything and knew right away what the issue was with my water not staying hot. I was highly satisfied with the tech and service performed and will use them again.

Luis Mendez

Saied did an amazing job cleaning out my heating unit. He was very thorough, knowledgeable, and honest. He comes with my highest recommendation.

michael powell

Experience was great, totally professional. Arrived on time and along with a helper completed the job on time. Everything was explained by the Service Technician (Joe). When job was complete we asked questions which were answered. Will not hesitate to use service in future and recommend to family and friends.

Shaila Gupta

Great on time service. Nelson arrived on time, which is much appreciated. Very professional service, explained process, findings and solution options very clearly. Was able to fix the issue quickly. Highly recommend again.

Anne M

Carlos was on time and kept me informed throughout his visit regarding the issue, his recommendations, and the cost. He was courteous, neat, and very clearly explained what needed to be done.

Amy C

Carlos R. had a great disposition! Was able to explain everything and even showed me some of the readings. He was extremely courteous and professional. And most importantly, got my place to be cooler! Thanks to Magnolia and Carlos R.!

Tito Llantada

Technician Felix S. was professional in diagnosing a broken water heater. Came back a day later to install new water heater, and did so effectively and quickly (ahead of estimated time). Trustworthy and effective

Harvey Adler

Tan quickly analyzed my problem and made the required repairs. He was extremely knowledgeable and I will recommend him to friends and neighbors who require HVAC service.

Barbara Mander

I recently called Magnolia to repair a leak in my kitchen sink's drain. Michael B., the plumber, was professional and fixed the problem. He also explained what happened clearly. Thank you.

Diane Russell

Thank you Michael F for your great service and helpfulness! Came on time, clearly presented options, took time to explain them and then we went with a reasonably priced option. I will be using them for any plumbing needs.

Wiley Drake

First time using Magnolia Plumbing and would recommend them. Sam was very nice and upfront. He was clearly knowledgeable and was able to solve our problem.

Zachary Clark

Came out Memorial Day weekend and spent three hours working through different tests. Walked me through the issue so I understood the work. Wanted me to ask as many questions as I could think of so I was comfortable with the work. Appreciated the thoroughness. .

Tim Bloomquist

Carlos did a great job diagnosing and fixing what was wrong with my AC system. He went over everything and got it back up and running very quickly.

Peggy Miller

The plumber, Carols, was timely, friendly and left everything clean where he worked. He made several recommendations for other work I need to have done and explained what projects could wait and what needed immediate attention.

bar j

EXCELLENT service by Adan at Magnolia Plumbing. Super smart — found problems and suggested solutions. Very thorough, pleasant and professional. Highly recommend.

Katherine Silverthorne

Carlos was very professional and helpful. Helped us make our current system more efficient and pointed it ways to improve the lifespan of our AC system,

Roberta J.

Everyone from first call to last service was polite, efficient, professional and competent. Sam M. the service technician solved one problem and diagnosed another. Excellent customer service at reasonable rates. Highly recommend Magnolia.

Larry B

Darrell L. is what we used to call "a stand up guy". He was on time, skillful, up front with the problem and explained the cost breakdown. I am so glad that Darrell is my go-to service tech. He is a respectful "old school" guy with knowledge and kindness to boot!

Kate Buchanan

Mario was beyond helpful. He addressed an issue that was the result of poor previous workmanship. Mario was timely and thorough. He explained what the cause of the pipe issue was and how he planned to fix it.

Yuliya Yasinskaya

Sam was great! Fixed our AC problem in 15 minutes. It was an emergency service and without contract we had to pay overtime, but the service was prompt and exemplary.

Monika Tomlinson

As always a good experience. Saeid has done work at my house before and he is always pleasant courteous and helpful. I highly recommend Magnolia and Saeid. Monika Tomlinson

Amit Srivastava

Very professional and helpful. Darrell also helped me figure out how to use my new gas fireplace free of charge! Would recommend his services!

Clarissa Wittenberg

Very hot day and no AC for over 24 hrs and Magnolia sent Mike M on a Sunday Morning and he very efficiently diagnosed and fixed my AC. He was very pleasant and professional. Thank you, Mike.

Susie Gurzenda

This was the best AC service experience I have had. Saied F. was extremely courteous and friendly. He took the time to do the job correctly and kindly answered all of my questions. Saied is a dream of an AC technician: knowledgable and nice.

Beth Wehrle

Rebeca was awesome! Very professional and knowledgeable. She arrived on time and explained everything to me before starting. She left the area of work very clean and tidy.

Justin Johnson

Excellent experience with this company. Finished my project on budget. On time, professional & polite. I will be using magnolia for all my hvac and plumbing needs Highly recommend

Monica Blundell

We use this company for all our plumbing needs. They are reliable and thorough; they take the time to explain everything and give you options.

Angela Bowen

Made an appt the same day as called and sent journeyman who would perform the work and explained the options well!

Ledio Cakaj

Had a great experience with Magnolia, from calling and explaining the issue to having Sam M. come out and help out. Sam was kind and helpful. Much appreciated!

Jeremy Frank

Carlos was great and very informative. We were concerned about having to replace our heating and cooling system but he gave us lots of options.

John Lui

Carlos inspected our water source heat pump. He was on time, efficient, and did a fantastic job. Highly recommended!

Nadine Ramos

Jose and his partner were timely, courteous, patiently answered my questions and explained what they were doing and why. I will definitely request them for future service calls.

Matthew Fisher

I was very happy with the prompt and courteous service.

Staci Schweizer

Carlos was very solid. Responsive and communicative about my A/C issues and the best way to fix it. Very glad to have my unit working in the midst of this summer heat!

Sopeany Keo

Nelson was really conscientious and professional. He was patient and explained everything to me. I am glad magnolia could send someone out so quickly.

carlos mayberry

Magnolia is a great company that we use regularly at our facility for emergency calls. Would highly recommend for fast professional service

Kevin M

Reggie was extremely professional and punctual. Moreover, the company gave me a bid for a project and stuck to it. There were no hidden fees or other bs.

Patrick Laden

Samuel M. explained everything he was doing when he examined my air conditioning system. He was very knowledgeable and answered all my questions. I was very pleased with his service.

Jane Griffth

It was totally awesome, he was EXCELLENT, Outstanding, in everything, he was beyond compare.

Lincoln Ross

Could not be more satisfied ... Jose Vitche / Magnolia provided me with excellent professional workmanship ... you can tell when a person loves what they are doing and takes pride in there work ... my very highest recommendation !!!

Clifton Rogers

Wow Humberto is fantastic!! Professional accurate detailed five star customer services and elite knowledge base and ethics. If you want, your work completed correctly call Humberto. Thanks man

Greg D

Carlos R provided great service. He was efficient, respectful, and thorough. Our AC was fixed in no time and we couldn't be happier.

Charla Ngatcha

Fixed something 3 other companies couldn’t 👍 the only one that didn’t try to get us to replace the whole AC …

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