Reviews of A1 Sewer & Drain Plumbing & Water Heaters. (Plumber) in Virginia Beach (Virginia).

A1 Sewer & Drain Plumbing & Water Heaters

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516 S Military Hwy, Virginia Beach, VA 23464, United States

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Information of A1 Sewer & Drain Plumbing & Water Heaters, Plumber in Virginia Beach (Virginia)

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Reviews of A1 Sewer & Drain Plumbing & Water Heaters

Eric Foreman

Bottom Line: highly recommend! I used Angi to find A1 Sewer & Drain and they were timely and responsive to my inquiry. They were courteous, communicative, punctual, and efficient! Drew, the technician, was personable, communicative, courteous, and super efficient. Swapped out my garbage disposal in under 30 minutes. He cleaned up after himself and quickly talked through the extra talking points. Drew is a valuable asset to the A1 Sewer & Drain team!

Debbie Mia

When we called to get a quote for a broken drain pipe in our slab, A-1 had a gentleman (Andy) out first thing in the morning the next business day. Andy thoroughly explained how the job would be handled and what to expect should things be worse than a single pipe failure. As this is something I've never dealt with before, I had a million questions and Andy had no qualms answering each one. Within an hour, he emailed two quotes - a "best case" and "worst case" with a full breakdown of what each entailed. Thanks to Andy, I felt reassured and comfortable with the project and estimated timeline for repair. As for the work, Arty and his team member were absolutely incredible. Efficient, professional, and personable. Despite no plumbing schematics being available, Arty was able to quickly find a starting point that didn't involve unnecessary concrete removal. Throughout the process, they kept me updated on what they found and what their next steps were. They even gave me a heads up before starting the jackhammer so I could put on hearing protection which was SUPER appreciated. The repair took all of 3 days. It's one thing to just come in and fix a semi-major plumbing problem. What made A-1 shine bright were the personalities of each individual involved in the planning and follow-through. And for that, I will write paragraphs of praise and recommend them to everyone in need of a repair.

Tisha Arther

Andrew did a great job with our plumbing repair. He was on time and very professional as well as knowledgeable about our needed repair. We thought the repair would be worst than it actually was but Andrew had an positive attitude and worked hard to fix our issue. We had a leak from our tub draining down to our livingroom. We are more than satisfied with the job thanks to Andrew.

Jacqueline DeCicco

A-1 is always my go to for any plumbing need. The first time I used them I asked how long after the estimate can the work be completed? They replied “we don’t come out to look at it, we come out to fix it”. And guess what they never let me down. They will have a plumber out to you ASAP and your job will be done the same day. Most recently we had Drew come out and install a new water heater. He did a great job! Fast, efficient and friendly. Can’t say enough about this place. Call them!

Marissa Burdette

Antoine was awesome! A1 got him out to me the following day after I had a slight plumbing emergency (clog that overflowed the toilet) which was amazing! They worked nicely around my work schedule :) As for Antoine himself - he was amazing, worked super quickly and efficiently and gave some super helpful advice. Also very friendly and pleasant to talk too. Will definitely keep A1 as well as Antoine in mind for any future plumbing issues :) !!

Kevin Lokey

We used A1 Sewer and Drain to replace several cracked pipes under our house, which is on a slab. The assigned crew was prompt each day (5 days straight), extremely courteous and professional, worked full days, kept us updated on the progress, and cleaned up after themselves before they left each day. Alec and Tyler were awesome and we cannot thank them enough. Their work was high-quality and professional. We are definitely glad we chose A1 to handle this repair for us.

Ronald Burkhardt

I've used A-1 now on 4 different occasions and each time has been ON TIME, budget friendly, very knowledgeable and FAST!!!!!!! (did I mentioned fast?) One of their techs, Pat Burns, was so good I actually called his Supervisor to tell her how much her employee impressed me and that his work alone would make me call their company again to use their services. I cannot stress how great these folks are and, with me, have a customer for life. 5 Stars!!!! I'd give 6 if Google allowed!

john morrison

Technician arrived within the estimated time. He was very polite, friendly and informative. Did an immediate inspection of the job, explained the problem and provided the cost estimate and the time it would take to complete the repair. After receiving my OK, he went right to work and completed the repair. He did a very good job. He cleaned up throughly when he was finished. I was very impressed with his professional manner, ability to clearly explain the problem and to solve the problem. This is the second time we have used A1 and both times it was an excellent experience. From now on they are our company of choice!!!

Jennifer Shafer

After an inspector found water under my house I tried to turn off the water to my house and the cutoff valve broke off in my hand. I called A1 Sewer & Drain and the plumber was very knowledgeable and professional. He isolated the leak to two valves in the wall and quickly made repairs, he then repaired leaks in the bathtub handles. I also had a leak on a toilet and he fixed the leaky cutoff and just replaced the toilet because it was really old and in disrepair. He also showed me how to cut off water at the street, and showed me how to tell if there is a leak in the house by watching the water meter (so I don't have to crawl under the house again). The plumber was just a really nice person, very knowledgeable, gave me advice about future projects I wanted done to the house. This is the second time I have used this company. I used them several years ago when the water pipe in my front yard broke open and flooded my front yard. They did a really good job on that repair also. I definitely feel like I was charged a reasonable price on both repair jobs. In my experience this is a very reliable and trustworthy company and I will definitely be using them for any future repairs.

Elizabeth Wilmot

Absolutely the best experience, I would recommend them to anyone. Very responsive and gave me a breakdown on costs before hand. Ben gave me a call with an approximate arrival time, showed up on time and did an amazing job. I also really appreciated that he took pictures of not only what was wrong, but of the completed repair before reinstalling the toilet. You can’t beat the price for the quality of work you receive.

Judy Stewart

We called our regular plumber but couldn’t get appointment so we called A1. The technician came before the time they gave us. Leslie the tech promptly assessed the situation and began work. His machine broke so he called and got another tech, Chandler, to come out. He completed the job. We were not charged for the time Leslie was there. Both technicians were prompt and polite. The service A1 provided was at a reasonable price. We would use them again.

Sylvia Pottle

Steve was our technician and he was personable and very thorough and fixed the issue quickly. This was the only company willing to come out quickly even though it was not an emergency. We had visitors arriving and wanted it fixed same day. Thank you! Price was reasonable considering we are in New Kent and same day!

Monique Hazlewood

A-1 has been incredible to work with as we make changes on our home. All the techs we have worked with have been excellent in their work and friendly as they helped us solve plumbing issues. Scheduling staff has been great in getting techs out to us as quickly as possible.

Matt Hoowantstoknow

A1 needed to come out twice, the first time was to clear the upstairs drain, then a week later to clear the kitchen drain. Both times techs came incredibly fast and service was very quick. The techs did their duties professionally, they were very knowledgeable about what needed doing, and they even tidied up after themselves. INCREDIBLY pleased with the service provided and the timeliness of service.

The eLearning Dude

I would give them 6 starts if that was an option. I was having a hard time finding someone who would inspect our sewer line. After 20+ calls, we found A1 Sewer & Drain. They were willing to travel a little over an hour to provide me with service. I really appreciate that. The technician showed up on time, was professional and knowledgeable. I would definitely recommend giving them a call.

Ruth Brigman

We called spoke with a pleasant customer service person got an estimate over the phone accepted offer and we’re scheduled for service of a replacement hot water heater install in 24 hours. Excellent service professional installers. Not our first time using this company. We feel confident and comfortable with them.

Robert G

Zack M. was great as usual. I called in the morning and he showed up that day to fix a leak I discovered in my crawl space. He cleaned up the water and it was fixed in under an hour. This is the second time using A1 and I have had a great experience both times. They are very responsive and professional unlike the local companies in New Kent. Pricing is very reasonable. I would recommend to anyone.

Rachel Gibbs

Steve did an excellent job! Very professional, courteous, and pleasant. He fixed the issue with our water heater, double checked his work for good measure and explained the issue and fix in a way that I could understand. Would recommend this business and Steve especially.

Karen Lavery

Cortland was the technician who came to my home to install 2 new toilets. I had a few issues several days later which they returned and fixed immediately. He also had to come back a third time for an issue related to the toilet I had purchased and took care of the issue at no charge. He was very polite and patient each time. I would recommend A1.

JJ T

I can see why this place has a very high rating! The guy that came to the house was professional, kind and courteous and very knowledgeable, he knew exactly what the issue was and went right to work, he was in a out in about 30 minutes! Very reasonably priced compared to other plumbing services in the area. They do offer a military discount as well!

Emerson Perna

Incredibly thankful to A1, Brandon and his co-worker. We had the misfortune of my fiancées engagement ring fall into our toilet while it was flushing (worst place at the worst time). Brandon came out the same day earlier then scheduled to have a look, he put a camera down the pipe and thankfully was able to find it. They gave fantastic suggestions to retrieve it and with a little elbow grease we were able to recover it. They were super professional, personable and worked quickly to try to find it. Again, very thankful and hope you choose to use them for any plumbing issues you have.

Jordan Stepp

Very professional and knowledgeable company and crew!! They were fast with inspecting our sewage line leak and also provided a financing option to help cover the cost!! They knew exactly what they were doing. I will say that a very small portion of the cleanup outside could be better, but this doesn't lower my rating for them. Exceptional company and I highly recommend!!

Regis Pelletier

Steve was quick and efficient in fixing our kitchen sink. Was able to find the clog quickly and fix it while also explaining how the system got clogged. Would highly recommend Steve for any plumbing job. 10/10 and 5 stars. - Regis and Val

Casey Richards

Our water heater was leaking which we found out at night on 11/02 - not a fun thing to come home to. On 11/03, Drew from A1 Sewer and Drain came to our house at around 11 am very quick and professional service. He inspected our water heater and determined that it was broken - it was 11 years old. He was able to find and install a new water heater same day - which was so amazing! Highly recommend using them for services as their customer service and response time is outstanding! Thank y’all so much.

Tim Kennedy

I can't say enough about Jamie from A1 Sewer & Drain. Give this man a raise immediately. Earlier in the week we had to do a sewage pipe repair, he did an awesome job and finished by the end of the day. Very communicative about everything that he was doing. A few days later, we had a water line leak that started filling the newly dug trench with water. (possibly because the inspector had slipped into the hole earlier) We called A1 and surprisingly although he wasn't working that late, he came anyway. In about 30 degree weather with a short sleeve t-shirt on, he was lying in the mud on his belly fixing the problem. I felt so bad that he had to do that but he said he just wanted to make sure we had water. A+ guy. Give him a promotion!!

Yandy Fauntleroy

I am so pleased with my service. My washing machine, shower , and toilet were all clogged. My technician Brandon Rountree came in and went right to work first accessing the situation while informing me of the process with every step. He work very hard and diligently to get the job done and boy did he have his work cut out for him. He remained very professional, courteous and with a pleasant smile throughout the whole ordeal. Yes he was able to fix the problem! This company is a five ⭐️service.

Jeremy Windhorst

Our water heater went out after the storm. We have an infant in the home so I called in and they had me scheduled for an appointment same day. They diagnosed the problem right away. Despite needing a part and having to come back, the installation was completed in a timely manner. Everyone I interacted with was kind, professional and efficient. It’s almost unusual nowadays to experience that. Thanks to all the office staff and also the techs (Pat Burns, Pat Me and Justin Dix).

T Fithian

This is an awesome company, and Steve is a terrific technician! I had a low water flow problem in my house, and when I called to set up an appointment, I told them it was not urgent. Despite that, they gave me an appt within 24 hours and the technician called to say that he could arrive two hours before that… Great! It was a diagnostic dilemma, but Steve took the time to review a variety of possible sources of our problem. Even after he thought he had found the most likely source, he continued to search and subsequently identified and corrected the problem. We are delighted that we called A1 Sewer & Drain, and that they sent Steve to help us out. He is our hero!

Leslie Fabian

We'd scheduled a plumber for Monday, with our water heater leaking slowly. However, by Friday evening, it was clear we couldn't wait that long~we knew this water heater had to go ASAP! We called A1, never having used them before, and (surprisingly) they said they'd be there the following morning to replace it. Steve arrived, bringing the new water heater on Saturday morning, as promised. He was pleasant, and clearly a professional, rapidly removing the aged, faulty, water heater. He then had to make a run for a pan to go beneath the new one, and handled that task in short order. He returned to complete the installation of the new device, still pleasant, still professional, and also recommending a company to call for water damage repair. We were incredibly pleased with Steve and his A1 service. 100% satisfied!

Javier Reyes

I had new gas line for stove installed. Drew and crew were great; on-site, had to make a last adjustment and the team was flexible and responsive. I appreciate the “can do” spirit! Also, offered best price of the quotes I received. Thanks team

Floyd

Chandler Cobb was my technician. He was very courteous, professional, and fast. In addition, we don't wear shoes in our house, so he quickly took off his and wore work socks. When the job was over, he asked if I needed help re-lighting the water heater. So, he took care of that as well. This is the kind of service I look for, and we need more of.

Sudipta Devanath

The reinstall took a couple of weeks to complete because there was an error when the water heater was reinstalled. But I called them back and they were able to fix it in no time. I had to call back again one more time because the temperature was off but they came again and fixed that too very quickly. Great service once everything was completed again. Easy to reach out to with questions or problems.

Janet Mooney

Chase came promptly within an hour. He was friendly, helpful and patiently answered my questions. I will definitely call for future plumbing concerns and feel confident in his professionalism. I appreciate your excellent service!🤗 …

Lindsey Stickley

I can't thank Jeronmy and Jason enough for their amazing service when they came to my house and fixed my plumbing crisis that 10 other plumbing companies refused or were unable to assist with. They worked together quickly and efficiently to get us proper plumbing and drainage with our shower and toilets. Such an incredible duo. Highly HIGHLY recommend.

anselmocantu

Our tech, Jeremy Balmer was very professional and informative. I know he had a long day of work and we appreciated his flexibility in coming to our home later in the evening since it was the only time that worked for our schedule. He went above and beyond doing the plumbing leak detection to let us know what we can do to improve our water bill and what to look out for. Thank goodness no leak was found, but we learned so much in the hour he was with us. In addition, he even wore booties inside the house! Thank you so much again for your time and expertise! We’ll be sure to use you for any of our plumbing needs.

emily furry

Drew came out to check on why we had some black stuff coming out of our faucets. It was found that our water heater had something in it that had broken down and was going in the water and it was also time for our water heater to be replaced as well as the connecting pipes to the water heater and valve. He explained everything that was going on and went over everything thing and the cost thoroughly. He put in our new water heater, safety tank and new pipes and connections as well as a new pan underneath. He was very respectful of our property, kind and cleaned up after all his work was done. We look forward to doing business again for future upkeep of our water heater.

Preston Topher

Good morning A1!! Just wanted to say “A VERY BIG THANK YOU” – as the new Navien Tankless Water heater was installed on 3/23 by both Jeremy and Te – I still cannot believe it only took 3 hours and they were both super professional with great customer experience!! To top everything off the county inspection was completed the very next day 3/24, so now we are enjoying the unlimited amounts of hot water again!! BIG THANK YOU TO ALL!!!! – JORDAN, CHARLIE, MICHELLE, TIM, JEREMY AND TE!!!! Anyways – you all earned my future plumbing business going forward as I was so impressed at your end-to-end streamline process!! Have a great and wonderful day everyone at A1!!!!!!!! With Great Gratitude and Appreciation!! Paul

M Woods

Zach M. to the rescue! Our Christmas weekend plans were just saved by the amazing care given to our very old house pipes. The main drain was clogged and Zach knew exactly what to do! He was a definite expert, witty and so very respectful!!! Thank you so much for saving Christmas for our family gathering!!!

Sarah

Company was communicative from start to finish. At booking they gave me an hourly rate. Fixed leaking jacuzzi tub and kitchen sink, installed new bath sink and faucet. Zach was knowledgeable and efficient. Would use them again.

Jennifer

We called A1 because of the great reputation they had. The first plumber who came out was really nice and respectful and we liked him but he had trouble with the replacement of our garbage disposal. What should have only taken an hour took about 3 hours. However, with guidance from his Supervisor by phone, he was able to finish the installation and we were not charged for the extra 2 hours. Fast forward a few hours later, we tried to wash our dishes using our dishwasher and learned that our dishwasher was not using any water. Because of this, one of the plastic utensils in the dishwasher that fell inside was burned by the heating element of the dishwasher and caused smelly burnt plastic smoke to fill the entire first floor of our home. Our A1 plumber had forgotten to turn the water back on for the dishwasher. My 77-year old father had to crawl under the sink and had to turn the water back on himself. God bless him. He had a difficult time doing this but he got it done. We ran the dishwasher again but then learned that it was not draining. Dirty, stinky dishwater stayed in the bottom of that dishwasher for a couple of days until A1 Plumbing could come back to see what the problems were. I knew right away that the garbage disposal plug was probably not removed by the plumber. There was also leaking coming from a pipe attached to the garbage disposal. We called A1 back to let them know what happened and they scheduled a more experienced plumber to come out and essentially re-do everything the first plumber did. A1 stands behind their warranty which is the first reason why I am giving them 5 stars. Our plumber Pat, the one who fixed everything, did an outstanding job. He is the 2nd reason we are giving A1 5 stars. Pat was very efficient, knowledgeable, respectful and prepared. He is someone we will request should we need any more plumbing projects completed in our home. We highly recommend A1 Sewer & Drain Plumbing because our initial experience could have turned us into disappointed customers but instead we were won over by the amazing customer service we received. We also appreciated the pricing of your service because it is a fair price and quite competitive in this market as I received quotes from 2 other companies prior to choosing A1. Thank you for that. We will be sure to use A1 Sewer & Drain again in the future.

Doug Cree

It was a pleasure to deal with this company. The service was scheduled to occur within a few hours of my call. The plumber, Brandon Rountree, arrived on time and was polite, professional, and knowledgeable. He quickly hydro-jetted my sewer line which solved my drainage problem. I have no problem recommending this company for anyone’s plumbing needs.

Elliott Boyd

A-1 Sewer &Drain replaced the main sewer line of my house. Everyone I dealt with were professional, polite and helpful. When a problem was discovered by the crew they were able to find a solution. They kept me fully advised during the process. This was a repair I dreaded but went so smoothly I couldn't be more happy.

Thomas Duffey

My technician Drew was quick, thorough, and professional. The A1 team made a heroic effort to get my water back on sooner than expected upon my return from an overseas trip when I learned on Christmas Day while I was away that a water pipe had burst in my home and flooded the neighborhood. Thank you all for the fantastic effort!

SirTacoBell

Had to knock it down from 5 stars. To be honest, I'm extremely disappointed in their restoration of my lawn after completion of the project. I fully expected A1 to restore my front yard to the same condition it was in prior to them digging up my yard. My wife had to call them back to fill in the potholes in the ground. A1 came out, threw some straw and seed on the ground and that was it. How is that supposed to fill in the holes? Months later we still have areas where it can be ankle deep. We have to warn delivery drivers to be careful on our lawn or they will twist their ankle. Piss poor restoration. I will say this, if someone does hurt themselves, I'll be sure they sue A1 as they have been warned already about this issue.

helen carmon

The plumbing tech ( Ben Cardena ) was courteous, prompt & very professional. He explained the detailed course of action that is needed to fix the problem and presented options that best suited the problem . He was precise, detailed , well organized . I appreciated his honesty and findings . Though , the job took longer than I expected ( I’m not a plumber ) , I trusted his judgment in the completion of the job. End result was clean , and I was very satisfied & grateful . Thank you Ben .

jenn austin

Such a huge overall thanks to Drew and Chandler! Drew came out to our house the same day we called and established that the previous install of our bath tub had cut a lot of corners. Drew and another technician, Chandler, spent the afternoon redoing all of the plumbing under our tub! They did an outstanding job and we would highly recommend them and their company to anyone needing service!

James kahley

My experience with A1 was excellent….. Fast and Friendly service….. Servicing Technician Mr. Drew was extremely helpful and knowledgeable about the condition I had and what needed to be done to repair the issue…Technician also went above and beyond with clean-up and speed of repairs….. I can’t say enough about the courteous service we received…...I would definitely recommend A1’s services to family and friends…..

Christopher Butler

I strongly recommend A1 Sewer & Drain for your plumbing needs! Jonathan did an OUTSTANDING job with our tankless hot water heater installation and went above and beyond to make sure our job was done professionally and to our satisfaction! Top notch service and competitive pricing for outstanding work! I will definitely be a repeat customer, thank you A1 team!

4whitenita9

During the installation of a new toilet on a Saturday in one bathroom some type of stoppage occurred in the plumbing that caused a backup in the master bathroom. I left a message at A1 Plumbing at 1:29p and in less than 2 hours a technician arrived. He cleared the blockage in a timely manner. Besides being professional and knowledgeable, he was courteous and respectful.

Ed Ellington

Total House water supply line replacement. Technician Gregory has the most impressive work ethic that I have seen in a very long time. His attention to detail and willing to work even after dusk speaks to his character. Please reward him for his hard work at our house.

Lynn Sykes

I had an emergency first thing this morning! From the answering service ( my emergency was before 7am!), to the service tech Patrick, who called me and arrived a few minutes earlier then promised! He quickly assessed the problem, repaired that one AND another! He was professional, friendly, efficient, neat and clean! I will refer them AND use them again! Thanks again! Not enough stars to give …

Megan Ernst

Had another company tell me a needed a complete replacement of the system that cost thousands of dollars. I got a second look from A1 and it was a simple fix. They fixed my issue in an hour. They were professional and treated me with respect. Will be going back to A1 again

Janice Pang

Jeremy walked me through every step of his process very clearly & thoroughly. A1 was able to help me detect where the leak in my water line was & repaired the issue (2 running toilets) in the same visit. I'll be using A1 again for my future plumbing needs.

Fonda Wissert

Pat did a great job. Replaced part of old hot water line. Took pictures&gave me options on repair. Worked quickly to keep it in one hour price range. Thanks

Katie Lyzenga

Best experience with a plumbing company in ages! My kitchen floor had water damage and I did not know where it was coming from. Jeremy was extremely knowledgeable and explained everything he was doing during the leak detection assessment. He even went above and beyond to replace a few broken valves and even changed my toilet tank filler! Would definitely recommend and if I have any other issues I have A1 saved in my contacts.

Sarah D

Our water supply line leading to our toilet burst and our spare bathroom was flooding with water. We called A1 at 11:30 am and their plumber was at out door at 12:30pm. Very professional and efficient. We will be using them again for our plumbing needs in the future.

Anita Polk

Customer service was great! I got an appointment immediately. The tech was professional and did a great job! He understood my need and did the install without any issues.

Christopher Pergola

I wouldnt call any other plumber. They are always ontime and the plumbers are all well trained and /or experienced. They unclooed a backup from my septic system and completed the job in less than an hour, And it was a Friday evening. No OT charges and the prices were fair, I recommend them highly.

Mo Problems

I called A1 Sewer & Drain frantic on a Friday morning because a pipe was leaking in my crawlspace. I found their contact information through Thumbtack, and gave them a call right away. From my first interaction with their scheduling staff, I was reassured that they would be able to come fix my problem, and that they would be able to come that day (some other companies that I also contacted would not be able to come until the next week, of course unless I wanted them to come for an "emergency" appointment and charge me an arm and a leg to do so). The technician who helped with my problem, Zach, was very professional and extremely knowledgeable! He walked me through every step of the process, and pointed out some things that may need my attention in the future. As a first time homeowner, having situations like a burst pipe cause a lot of stress and worry. But with the great service that I received from Zach and A1 Sewer & Drain, I know that help is just a phone call away! I will definitely be using them again for my plumbing needs.

Erin Surbaugh

Antoine said he has been with the company 2 months and that he loves his job. It showed. He came to fix a pipe and 2 more exploded which he was here. He fixed them all and was super professional. I would ask for him by name next time

Tri Vu

Chase the technician came and repaired damaged water pipes in my ceiling in a very timely manner. He was polite and courteous. Will reccomend and if need be use A1 again!

Joshua Thompson

I appreciate the speed that Jordan called me back Saturday evening after I submitted a quote request via Angi, their flexibility with changing my appointment, and how great a job that Dylon performed quickly. Work performed included drywall removal, removal of old washing machine valves crimped to polybutylene piping, installation of PEX to support installation of new valves, and repair testing. All for a reasonable price after I spent hours realizing I couldn't do the job myself without special tools (not on hand). Thanks!

Jamesen Gray

I highly recommend A1 Sewer & Drain. Josh and Javon were professional, courteous, punctual and they did a fantastic job with a difficult repair. I cannot thank them enough for the work they did, cleaned everything as well as made a recommendation. I would definitely use them again and cannot say enough kind words about the business as well as the work they performed.

Sara Scott

Bert was great! A1 kept me informed of when she would arrive. She went right to work and got the job done in very little time, and she did good work.

Donald Lawson

After trying to clear a stopped up sink for 2 days, which included different drain clearers and snaking the pipes, with little to no success I called A1, I got an appointment for one day later, the technician Steve was on time, professional, effective, efficient and got the job done quickly. Outstanding!!!!

Matt Roberts

We had a pipe burst in the snap freeze over the holidays. Zach M. came out and fixed the problem quickly and explained what he was doing the whole time. Very professional and I'm getting a water heater replaced by them next!

Hal Frantz

The technician who provided the service was Lyle Campbell. He was amazing. Did the job efficiently and left the workspace spotless. He took pictures of the before and after replacement of the wax seal. We were so impressed with him that we want to specify him for any future service. Well done!

William Hodgson

Used A1 recently for a main line leak to the house from the street. They were fast, efficient, and reasonably priced. Communication was good on all fronts except they pulled the completion payment from the down payment method without any heads up. The workers did a great job not destroying my yard and putting what they did back in very good condition. Would recommend just keep in mind they will charge you when the job is done without notice.

Cindy Shortt

The technician, Brandon Roundtree did an outstanding job. He was very professional and knowledgeable about what he was doing. He thought it was going to take long , but had it done in 45 minutes. We had a clog toilet and shower drain. I called that morning and had a appointment for that day. I would definitely use them for all my plumbing problems. I would recommend them to everyone

Dale Baugh

Requested upgrade to toilet fixtures to low volume flush and no leak. Josh cam as schefuled and was excellent in eork and discussion. This was great support. Asked for new outside spigot estimate, was provided on scene. Great scheduling support from home office. Arrival was well announced . Excellent company.

Kristen Ramsey

Drew came out to snake drains and he was absolutely amazing to work with. Explained everything before ,during,and after. I will recommend and use again any time. I can't say enough positive about Drew and A 1. Make sure you ask for Drew

Melissa H

Quick to fit me in next day. Friendly, courteous and patient to explain & answer questions. Prices are reasonable too which I appreciate. Will be my go to if I have any more issues in the future. Thank you!

Ralph Crump

Very friendly and professional Technicians. They both went out of their way to make sure we were satisfied as customers. They were very informative on the services they performed. I highly recommend A1 Sewer and Drain Plummers.

Karen Brady

My drains decided to clog up today. Gave A1 a call and in less than 45 minutes Drew was here! We have always used A1 and will continue to do so! Always on time and always professional!Thanks again Drew!

Matt Scott

Josh Larson came out to our home and quickly fixed a leaking shower. Professional, timely, and provided insight into how to fix this issue if it ever arose again. Would highly recommend this company as well as Josh!

1963GrayGhost

Although expensive for a Sunday, it was worth it. Our tech was on time, prompt and efficient in her response to my plumbing emergency. I will only use A1 for my plumbing needs!

Suzanne Millet

A1 gets 7 stars if that was possible. When you call a plumbing company many times you are totally under stress . I will say that every single worker that came to my home to repair and find my broken pipe was professional, kind and knowledgeable. The gentleman that came to find my leak knew instantly what was wrong. The repair people fixed the pipe and were kind and welcoming. I was so happy that the it was fixed and relieved that it was done so quick. These two guys were kind, smart and welcoming. (Mat & Steve) The pipe was fixed quickly and professionally. I would recommend A1 to everyone.

Tabathia Thacker

A1 is absolutely amazing. Very easy to schedule, they send you a message with a picture of the person coming to your house. Christopher Boyd, was very professional, he knew exactly what the issue was came in and had everything done and put back together very quickly. He was in and out of my house in less then 30 minutes. He was on time, and did an amazing job. Thank you for being such an amazing company with awesome employees.

sarah pilovsky

A1 has great professionals working there. Every tech that has come to help has been quick, efficient and knowledgeable. I have never had a better experience and result. We had a toilet that had been connected to the hot water, and A1 came out quick, and fixed it without cutting into the walls. We also once had a leak from the upstairs tub into the first floor, and A1 was the only company that offered same day service and they fixed our issue before the first hour was up and offered to look over any other possible issues we might have while he was there. I highly recommend using A1!!

Michel Barbe

We had great service from A1 Sewer & Drain Plumbing. Our water heater burst overnight and they were very responsive to the situation. We were able to stop the water leak overnight so our dispatched technician, Mike Smith, arrived on time to our appointment the next morning. He assessed the situation and reviewed with me what had to be done. Because the job was in a difficult area, a second technician was dispatched (cannot recall his name) and both were professional and courteous. Job was completed quickly. I would recommend using A1 Sewer & Drain Plumbing for your plumbing needs. You will be impressed like we were.

Amanda Emanuel

This is the third time I have used A1, and as Realtor in our area, I highly recommend them. I can tell you that every since time I have never been disappointed. They never had to rush to get to me, yet every single time they were there within hours and always committed to trying to fix it as inexpensive as possible versus trying to take advantage like most companies. I highly recommend them due to their honesty and professionalism on top of their quality. Thank you A1

Anna Michelle

We had two plumbers come out to our house, Leslie and Zach, both were amazing. We had been told we had a foundation issue causing water to be in our basement. However, Leslie came out, was in the basement for less than 15 minutes and found out the actual source was a broken pipe from our sink. He fixed it and recommended some other minimal work. Zach came out a few days later to help clear a clog from the pipe that had been broken. Both plumbers were amazing, explained in detail what the issues were, and the cost was great for the work done. It saved us a ton of money and they were a pleasure to work with. We will absolutely use them for any future repairs.

Sam Kimble

I have used A1 Sewer & Drain twice and both time I have been very pleased with quality of work provided. Th last time was April 19, 2022. The A1 Sewer & Drain service technician was courteous and respectful and presented a very friendly approach for his work. The work performed was completed within a reasonable, timely fashion. The price quoted was reasonable and fair and the service technician did not attempt to add on extra time. In general, I was very pleased with A1 Sewer & Drain and I will be using the company again in the near future.

p lowry

Had all my plumbing back-up in my home at 1:00am. Couldn't flush any toilets or run water or else sewer/water would back-up into shower/tubs. Called around for emergency service and finally found A1 at 3:30am. I'm one hour drive from them and they were up front about costs. Gave me the option of paying extra $100 to come out within the hour or wait till 8:00am for normal pay hours which they also quoted me that costs. I chose 8:00am since it was only a wait of 3-4 more hours and I needed to sleep anyway. They called me promptly at 7:30am and stated they would be out by 8:00pm. I told them what the midnight tech said about 8:00am and I couldn't flush toilets or use my water. They put me on hold to talk to manager about moving schedules around. They did arrange to call some extra workers in to accommodate me and arrive between 10:00am-1:00pm. At 11:00am Chris B arrived and after looking everything over including my septic tank, he suggested pumping out septic tank first because clog looked like it was in main pipe into house. If that didn't work, and still having problems, he would come back out at a discounted price and run video through pipes. He quoted me the return costs if I needed him to return. At first I didn't think it was my tank because it's a new home and new 1500 gal system. We've only been in house a little over two years. Our old house we pumped tank every 3-5 years, it seemed too soon, so that's why I called plumber first. Had septic tank company here by 12:00pm. Upon inspection there was a clog right at the T in the tank causing backup. Pumped tank and inspected, all was fine and all flushed and drained fine after that. I am so thankful to A1 for responding so quickly. The Lord blessed and help me fine two fine companies to come out within an 8 hour window from my initial search from 3:30am. We live in the country and it's hard to find contractors to come out here let alone at 3:30am. I had a busy afternoon the next day and was able to complete all my errands including a pre-scheduled pick-up of new rescue kitty from the animal shelter!!

Richard FITZPATRICK

Awesome professional service. Leslie was dedicated in making sure that he corrected our plumbing issue with our sewer line that had cracked within our wall. He removed the bad section of pipe, replacing it better than it was originally done insuring that all was taken care of properly and not just doing a quick patch. Definitely appreciated his work ethics.

sam blancard

Initially the A1 team thought they may need to cut into my wall to replace sink piping, but after closer inspection they found a way to make it a lot cleaner and easier. I'm happy with the work done, the professionalism of everyone involved and their willingness to explain every step of the project both before and after they've done it. Payment process was simple enough, and pricing is fair I believe. Customer service was helpful with scheduling. Installers were very good with my dog as well. Would recommend.

Paul Grosch

Finally, a contractor who has nailed the customer service and communication aspect of the job. A1 work was quick to schedule and proceeded as planned (emergency water heater replacement). Pat did an excellent job keep us informed throughout the process and work quality was on point. Will do business in the future!

Uncle Buffaloe

This is the best company around! Our plumber, Antoine Whitaker, came over ready to work! He is highly knowledgeable, professional, and performed excellent work. I highly recommend him and this company to anyone.

Michael Ricks

Jeremy was very knowledgeable and professional. I experienced his training techniques with his journey man. Jeremy was patient and was very enthusiastic when explaining the process of the installation. I was very pleased and impressed with your team If I had another installation request, I would like the same team for the service.

Tierra Davila

We had a great service with the technicians sent to repair our slab leak. Vonnie was very professional, communicated well with us and was very polite. I will be using A1 again for other plumbing jobs.

Pamela Thompson

I'm a rental property owner in the city of Portsmouth, VA. My tenant called me with a water line leak that appeared to be coming from underneath the house in the crawl space. After having the water shut off A-1 Plumbing scheduled an appointment to take place within 24 hrs of the call. After their evaluation they were able to present a clear method of repair. The work needed was extensive and we required and were approved with financing through their company. They did all the work. Got all necessary permits and inspections for the repair. They even provided detailed photos of the work done in the crawl under my property. It was all overwhelming yet A-1 Plumbing made it all manageable. We were very pleased and impressed with the whole team of technicians. Thank you A-1 Plumbing

Erica Steele

*UPDATE* Justin and John were sent to install the line, and were very courteous and professional. I had a few questions about the gas line, and they were very helpful and knowledgeable about their craft. They had to get access into my attic to reignite the gas water heater when they were finished, and were very insightful on tips regarding my HVAC issues. When they left, they immediately notified Sherry (their permits officer), and reminded me that now the county would have to come out and inspect the work. I was warned that the county is very hard to get an exact date and time with for inspections, and that do not schedule any inspection times with the individual, and usually show up at their leisure. Almost a week went by, and still nothing from the Inspector. Whole days were wasted waiting on someone who never showed up! However, A-1 Sewer and Drain were very understanding and sympathetic to my needs by frequently emailing and calling the county for any updates. They were finally able to get a hold of the James City County permits office - AFTER A WHOLE WEEK - to send an inspector out to test the gas pressure and fixtures that A-1 installed. After the inspection was complete, the inspector told me he wanted the fixture caulked in the crawlspace in order to give it a Pass. I immediately called A-1, and since they knew I'd been waiting so long, Sherry graciously re-routed a technician to my house to get the job done as soon as possible. David arrived less than half an hour later, and was very understanding and helpful with everything. He showed me how to tighten the gas fixture and flex hose he installed on my new stove, reminded me of the soap/water mixture test for leaks, as well as reminded me to make sure I mount the anti-tip safety bracket before the installation (we opted to install the stove ourselves to save on costs). I am overwhelmed by the courtesy, value, and professionalism A1 Sewer and Drain has provided, and my husband and I will definitely be using them for all our future plumbing needs! They have definitely earned their 5 stars! *INITIAL REVIEW* Robin of Truck 37 came out to give us a free quote on converting our electric stove to gas, by running a new gas line for us. He was very friendly and answered any and all questions I had about the process. My husband and I wanted to shop around for the best price on this project, and sure enough A-1 was the cheapest out of three different companies. We will definitely be using them to complete the project. I am only deducting one star (although I wish it was half) because he was about 15 minutes late to our appointed time, when he told us that traffic was not an issue.

Lindsay Patchett

It's fixed so that's what's important right? I never knew when they were coming except for once when I received a text. I'm still waiting on them to tell me what caused the damage to my pipe so I can inform insurance. They had to fill in part of my walkway with concrete after they cut a portion out to repair the pipe and the concrete looks like part of it sunk in on one side and they left my hose on, which wouldn't be a big deal if I wasn't already about to have a huge water bill for having a water leak. Oh and they never told me when it was fixed and I could use my water. I had to call them for updates. They're very nice though, just lacking some communication.

Jason Ward

My wife and I just purchased our first home 3 months ago and we have had our first plumbing Issue! We are so glad that we contacted A1... The technician that they sent out to help us was very professional and thorough! He put our worries at ease with his knowledge and can do attitude... If you EVER need help from them for any of your plumbing needs ask for Brandon! He is a great person, and takes his job very seriously. He made sure that we were satisfied with everything! Thank you so much Brandon. We will definitely be contacting you again for our future tankless water heater! Thank you again -Jason Ward

Robert Gallagher

Brandon Roundtree was extremely professional and helpful. He was on time and very professional. He promptly fixed our plumbing issues. I would highly recommend A1 Sewer & Drain for any plumbing needs.

Joseph Snyder

Earl Copeland is a excellent technician extremely professional and knowledgeable in his field. He has a “get it done” attitude and always makes sure the customer is satisfied. I was on a tight deadline and Earl came and saved the day! Thanks A1 for having reliable technicians!

Jennie Randolph

Kitchen sink was leaking, Steve did an excellent job fixing it. Very courteous.

denton feather

I was lost had no idea what to do next. They swooped in and cleared the pipes. But also gave me the peace of mind that I had the next clear step in my issue. Sometimes even tho it was the solution he had the knowledge and full to speak up on my next step. More people like these fine men and women needed!

Neil Vachhani

Had a main line water leak in the weekend. Jeremy was able to come out on a Sunday to diagnose the problem. It required some extensive digging in the front yard so they had to come back on Monday but they were prompt, professional and finished the job. I was extremely worried about my driveway so they did their best to disrupt the yard as little as possible. Would definitely recommend again!!

Glen Moody

Ben showed up on time and was a complete professional. As life goes by the time Ben arrived the faulted tankless water heater that I stayed up till 1am attemtempting to repair myself with zero success decided to start working again on its own. I was prepared to pay the cost of the emergency visit due to it being the weekend. Ben wanted to make a call first back to his supervisor. He returned from the call and wished me a good weekend shook my hand and said no charge. It's not always about business, however all of the time how you do business determines your success! Ben and A-1 Sewer & Drain are doing it right. Although we didn't need the service today, they have earned every opportunity and will be my first choice for my repairs in the future. Thank you Ben!

Gail Taylor

Excellent response time. Technician was knowledgeable and quickly resolved the issue. Referring this company with confidence!

Gary Townsend

Pat arrived to my house and did an assessment of my chief complaint. He took care of it efficiently and the quality of work is spot on! I also appreciate the speed to repair!

C John

I can't say enough good things about this company. I had a complex problem that took (3) technicians to solve over 2 days and (3) visits. I only got (2) of the technician's names-Chandler Cobb and Leslie Vinson. The third tech was also very good I just neglected to get his name. All were knowledge able very professional. The office communication was clear, accurate and timely. As a female I was grateful for the honesty, integrity and professionalism. They did not try to oversell me. They had me all set fairly quickly and the rate was reasonable. Thank you for hiring such good humans. We need more of this in this world.

Nicholas Kohlerman

Kyle was on time, very professional. Explained the problem and how it could be fixed. Reasonable prices. Highly recommend 👌 …

Sandra Major

They are a very busy company. The plumber got tied up with a previous job, but their supervisor came to my house and started the job for them. How many supervisors do that? Not many or none at all. That impressed me. The plumber arrived and completed the work. I give them 5 stars. I have had a horrible experience with my previous plumbers. A1 has restored my confidence back to the plumbing companies. Thank You Jesus.

Corey Squires

Great experience with A1 Sewer and Drain Plumbing. Had a leak in my main water line against house foundation. A1 had a technician to my house promptly. The plumber Zach M. was professional, knowledgeable, hard working and communicated with me throughout the process. Despite the difficult location of the repair, Zach completed the job to my complete satisfaction and explained the problem and repair to me so I understood. He gave me some addl feedback about the plumbing throughout my house which is invaluable to a homeowner. Job well done to Zach M. and A1. I will definitely use A1 Sewer and Drain plumbing next time.

Justin Lawson

Replaced 2 urinals in commercial bathroom. First trip to evaluate was immediate and efficient. Second trip to perform install was on time, swift, and done right. Communication and admin logistics made it simple. Technicians were friendly and professional.

Scott Hetman

One of the best experiences with a plumbing company that I have ever had. My technician was professional and helpful and assisted in getting my family the help we needed unclogging our drains. He explained everything he was doing and provided an upfront idea of what it would cost. I will not call another plumbing company for my plumbing needs. I am already thinking how I can use them for another upcoming major project. Thank you for your quick service and professionalism! *****Second Review****** I had the pleasure of using A1 services once again. After my contractor decided he did not have to follow city codes, which resulted in a failed plumbing inspection, I called A1. They sent out a technician, Ben, within a day of my request. Ben was very professional, took great care of our home and explained in detail what needed to be done. The pricing is very reasonable and I am once again, more than satisfied. I wish I could say the same for my contractor. Keep up the great work!

L S

Excellent, friendly, quick. They diagnosed the issue and managed to clear up the problem quickly. Easy to set follow up appointments if necessary and payment is an easy process.

Terry Williams

A1 did a fantastic job repairing and fixing our clogged drain. A1 plumber, Lamont was so honest and efficient. He explained everything he was doing while fixing the clogged drain. Lamont acted like he was fixing the problem like it was at his own house. I can't thank Lamont and A1 for their professional service. I highly recommend this company for any plumbing issues. They are constantly communicating when the service man will arrive and were up front on the hourly cost before performing the service. There were no fees added. I will only use A1 in the future for any plumbing repairs. Thanks again A1 and especially you Lamont.

Kimberly Woodruff

Technician arrived on time. He was very courteous and explained everything. Cleaned up after job completed and reviewed bill. Would use again.

Rodney Kramer

Quick experienced and friendly service. Water heater completely replaced within 2.5 hours from when I called to schedule service. No hassle.

Trevor Hamlett

We had a plumbing situation and Pat B showed up quickly and provided premier service. He was polite, quickly analyzed the problem and gave me a thorough understanding of what needed to be fixed.

A BZ (Jupiter)

Jeromey was a life saver! Friendly and personable. He put our stressful emergency to rest and helped qualm our worries. Thank you.

Bruce MacLeod

Water leak with water line from the county road. They were helpful, professional and charged a good price to help us get our water back on. Customer for life!

Rob Atchison

Jeremy arrived on time and went right to work. He explained the job up front and the work is high quality. Is use A1 Sewer & Drain again for sure.

Tiffany Fleetwood

Chase was wonderful. Very kind and helpful. My mom was so thankful for his help and everything else that was done. Thank you again A1 and Chase.

clyde pitts

Kyle was my repairman and he did an outstanding job,very professional,repair cost very reasonable and I would definitely recommend this company

Janet Barksdale

Chandler was professional, courteous, and explained in detail what he did. He did a great job and I am pleased with his services.

Trackrat Luther

They responded quickly, called ahead and arrived on time. Pat provided a complete plan and executed it. Job well done.

Edwin Brown

The plumbers telephoned when they were on their way. They were pleasant and professional. They completed the work in a timely manner. As a former teacher, I would give them an A+

Maxine Joyner

Repaired drain in kitchen sink. Earl was very friendly and nice. I will use A1 Sewer and Drain again, and I will recommend there services to others.

Dylan

The plumber who came recently could have been more honest with my wife when he came. We asked for an anti siphon valve, assuming we would get a whole new spigot installed. What he did was install a screw on piece that I could have done myself. I need a plumber that can be honest about what kind of work is needed by a plumber and what clearly doesn’t. This should have been part of the initial consultation. $250 bucks for $20 of screw on parts- that’s insane. Edit: The management reached out and offered some concession. They were really nice and it was evident that they care about their customers. For full transparency, the work that was done, was done well. The underlying issue is that the work needed was a small piece we could have installed ourselves, and it was not communicated to us, and then we were charged an arm and a leg for the repair. We felt taken advantage of in the moment. However, we do appreciate businesses that care and it’s evident this one is one of them. We’re still out $250 for a $20 piece of work, but it is what it is.

Asrofy Nancy

Great Experience. Very professional team. David is the best. I highly recommend David.

Shaquitta Hale

Called for after hours service, shortly after Brandon called back and came straight out! He fixed my toilet issue in no time! He even helped me clean up the mess afterwards. Thanks again Brandon

Doemaine Deans

Joshua was the best! He was very professional, on time, clean job and very knowledgeable. I recommend everyone to use A1 Sewer & Drain. Thanks again!

Deborah Dyre

Found problem immediately. Very knowledgeable, professional, reasonable. I will be using them for all future plumbing needs. I highly recommend them.

Cindy T

Jeremy has come out to our apartments twice now. Both times absolute perfection! Same day, quicker than projected -could not be happier!

Elisabeth Beaulieu

Steve was very professional and worked diligently. He answered all my questions I had very clearly and even showed me exactly what was wrong. I recommend this company and this employee! Thank you guys! -Liz

Melody T McCloud

The technician was very knowledgeable and skilled with the job done at our home.He answered our questions in a courteous and friendly manner. Would recommend Drew and this company.

Denise L. Lowery

Zach and Mike were polite and professional. They followed up with the installation of the faucet and toilet with precision and efficiency. Thank you!

Donna Martorella

A-1 Sewer & Drain Plumbing has done several repairs on my home in the past 6 months. They respond quickly and are on time (they even called in someone on his day off to find and repair a leak). They do quality work at a reasonable price. Their staff - from the office personnel to the technicians that respond to the call - are all professional, knowledgeable, courteous, helpful and personable. They go the "extra mile" to explain what they are doing, what they found and how it was fixed.

Shannon Elerick

They are very friendly and professional. Drew did an amazing job. Thank you for the fast service

Cary Scott

We were very impressed with this company. Their 24-7 call center made it so convenient to schedule an appointment. Though they offered to come that same day, we opted to schedule an appointment the next day. They were incredibly easy to work with and got the problem fixed within an hour of the tech's arrival. The prices were fair and made known to us before service which was very helpful. They will definitely be our first call if we have any other plumbing issues at our home!

jdmalick

Drew Gage was the technician that did the work. He was very polite, explained everything very well and make sure I felt comfortable with the work he was performing.

Leisa Meyer

Great experience with A-1. Excellent technicians and plumbers and when we had a small problem with the tankless electric water heater they installed several months ago they sent a master plumber out the next day and he took care of it! Jeremy was fabulous! Knowledgeable and a pleasure to work with. A-1 is the real deal - they make good on promises and guarantees and deliver quality products with a smile:) You can't go wrong choosing them!

Ariel Fane

I called A1 after discovering a substantial leak in my crawlspace on a Friday night. I had called a competitor first, and they sent someone out that was unable to tackle my issue because of a smaller crawlspace entry. The next available tech couldn’t come until Monday. A1 was able to send someone within the hour. The tech Bert arrived right on time and immediately got to work. Bert was professional and courteous. They were able to solve the issue and get my water turned back on in less than an hour. They were always transparent about pricing, which was not a bad rate for what was considered emergency services. Overall I couldn’t be happier with the services provided by A1. I see why they carry such an exceptional reputation in the area. I’ll never use another plumbing company!

Scott Magruder

Highly recommend A1 Sewer & Drain Plumbing. Called on a recommendation from a family member. Glad I did. Candice took my call, she was very nice and gave me several appointment times. Leslie Vinson was my technician and did great work. Answered all my questions, made sure everything operated properly and cleaned up like he was never there. Leslie was on time and called and sent a text to give me updates on his arrival. If you need any plumbing services, I highly recommend A1 !

Lydia Gershman

Zach, Lyndon, and Polo all went above and beyond with their work, and their patience in explaining what they were doing every step. Also, speedy response time, and very fair pricing compared to the first quote I got from another plumber. Finally, great communication from office staff, including Mike and several others whose names I can't recall ( Katie and Michelle, maybe), making sure I knew exactly when their technicians would be arriving.

Nancy Delvecchio

Jaime and Ethan were very professional in the installation process. A few glitches which they handled very well. I'd use A! again for other plumbing needs.

Anissia Hines

2 stars because the technician was super cool, but the service was so basic for emergency services. We waited 2 1/2 hours for him to do the same thing my husband was doing for the previous 4 hours just snaking the toilet to remove what my 3 yr old flushed into the toilet. As professionals of the service provided we expected slightly more for $299 per hour for 18 minutes of service. Maybe our expectations were too high only to have to pay out yet another to go above and beyond at a fraction of the cost. Spoke to management and they really took our concerns seriously. I appreciate a business that does there best to meet the customers need and they did just that. 4 stars now because the second plumber was quick, efficient and cool as well. After collaboration with the issue we agreed on a quick resolve and the toilet was replaced. Thanks A-1 for your professionalism and quick response, we are pleased with the replacement toilet install.

Ashley V

Lamont from A1 was able to come out to repair the leaking plumbing within 24 hours of calling for service. He was a pleasure to have do the work. He offered suggestions for any problems I might have in the future. I would reccomend them for anyone that needs plumbing service fast.

Luis Fisher

My experience with this A-1 company was outstanding from start to finish. Beginning with the initial phone call with Jessica who was polite, engaging, professional, knowledgeable, and convincing, to the actual installation of a new water heater later that same day. Leslie Vinson, the technician who installed the appliance all by himself, was likewise efficient, professional, patient, and a very pleasant individual to do business with. I believe this company probably provides the same excellent level of professionalism in all the other services they offer and I highly recommend them based on my personal experience today.

Brian Pleasants

Jeremy Balmer came out to the house and did a great job. Great service and fair pricing. Communication was excellent!

Gail Nimitz

A-1 responded within 24 hours. They tried to unclog master bathroom drain, but snake hit corroded collapsed 50 year old pipe. They offered to replace the under house pipes, only the pipes causing trouble now. Other companies tried to get us to replace all pipes under house and it was very expensive. We could afford what A-1 did. Great job. Thank you very much. Very knowledgeable workmen and very polite.

Ann Stevens

Jeremy was dispatched to unclog and fix our toilet last Sunday. I was amazed at the fact we could get same day service. Jeremy notified us when he was enrolled. He was professional, personable, and efficient. We were exceedingly pleased with him and his service. Also to his credit is he didn't freak out over my grandson's 14 foot snake in the habitat. If I need additional plumbing service, I will use this service, and request Jeremy as provider. I will also recommend this company to others

Cory Waugh

I didn't even know I had a problem until I turned my garbage disposal on on a Saturday and my sink sprayed my kitchen with warm rotwater. I called my usual handymen and got told that the earliest they could see me was Monday. I found A-1 through good reviews on Google and they were able to see me right away. My experience was excellent from the very start. The call center was polite and professional and scheduled me for an appointment between 4 and 7. I was surprised when I got a call at 5 saying that the plumber couldn't arrive right away and he would be here at seven. I don't think I have ever worked with a company that was polite enough to call and let me know they would be on time (but toward the end of the window). I was very impressed. When the plumber, Ryan, got here he went to work right away. He was genial and knew what he was doing. He even tried to investigate whether or not it was a clog in order to make sure I got the best value. Ryan did great work and even swept the floor after he was done. Also he didn't mind my cat following him around so any pet owners who might be worried should know A-1 is good with them. Excellent service through and through. A-1 is going to be my first call for plumbing for now on.

Alex Robinson

Our water heater stopped working, after trying the obvious things, I called a1, they came out the next day and we're getting it replaced the day after. Fantastic service! Todd was a pleasure to work with and very professional. 10/10 couldn't be happier.

Whitney McCauley

First and foremost, A1was available the same day that I called. Zach immediately heard and responded to the sound that I was hearing, which turned out to be a leak under the house from an incorrectly installed freezer line. He was able to stop the leak and walk me through next steps in a significant remediation process. Very personable and easy to work with. I am so glad that I found A1 and will DEFINITELY use them in the future.

FullSynchro

I called A1 on 9/22 for issues with a shut-off valve at a toilet and decided to go ahead and have another item I needed taken care of( back yard hose hookup) at the same time. They were able to send out Justin later that day around 5-6pm. Justin arrived and quickly determined what was needed, gave me a full description of the work he was going to perform, the estimated time, and quote, and then after I approved he quickly got to work and got the job done. Unfortunately, however, the next day we noticed our water was constantly running and it sounded like it was coming from near where the hose hookup was replaced. I called A1 back after hours and they had Pat call me back. Pat and I spoke regarding a potential warranty call and he checked in with his supervisor and got approval to do this call after hours because it was not standard procedure. Pat came out as quickly as possible, diagnosed the issue, gave me a full description of what was going on along with an extra heads up about my dehumidifier, and resolved the problem with the work from 9/22 at no additional cost. I cannot speak highly enough of either of these guys. Even though Justin’s work may have needed to be re-done, the level of customer service and the interactions I had with Pat, Justin, and even dispatch were second to none and I will recommend A1 to anyone in a heartbeat. The level of professionalism from everyone involved makes me believe this customer focused and professional mindset exists across the whole organization. Thanks again for the assistance with the needs at my house, and I will for sure be calling back if and when I need anything in the future. Please give my thanks to everyone involved.

Miz Mary

I had A1 install an entire new sewer line. This was a big job. It involved digging up my yard and jackhammering part of my basement. From problem diagnosis from Zach, to the excellent crew of Arty and the other gentlemen, they did an awesome job. I was pleasantly surprised at how relatively clean they kept everything. Was happy to see project manager Tim come out a couple times to check on things and to make sure everything was going well. A friend of mine that is a contractor and the city inspector both were impressed with the job. Thank you for the prompt response to our problem!

Ken S

When our hot water heater died I called A 1.and was told they could be out to replace it in the morning i was so relieved. Leslie was the technician that did the job. He was very friendly, knowledgeable, and thorough. The old unit was taken away and the new one set up, filled and started. Very nice quality unit with a great warranty. I highly recommend A 1.

Thomas Lewis

I had a clogged wastewater line and called A1 Sewer and Drain and they set up an appointment time and their technician was on time and truely worked the issue as fast as he could to get the line open and flowing and kept it under an hour. Great work by the tech and I was really satisfied with the overall experience. I will be using A1 S&D Plumbing in the future for any plumbing issues.

Joseph Ghee

I called A-1 Sewer & Drain Plumbing & Water Heaters to flush and clean my water heater also to replace my water heaters supply line due to the flexible rubber hose breaking down causing black disintegrating rubber in my water. Patrick was very professional and I was amazed how fast he completed the job. He did a great job and highly recommended him and the company! The company had a very reasonable price and was very good with their communication as far as keeping me up to date and booking my appointment in a timely manner. It’s very difficult to find a plumbing company that’s reliable, honest and has fast service. I will definitely be using A-1 Sewer and Drain again if I have any more plumbing issues.

Jason Kromer

My wife and I had an issue with our drain lines backing up into the house. We had a very nice gentleman named Leslie that came to our home and assessed the situation. He located and found the septic lid and opened it up to determine if it was a septic issue or a standard drain clog. Unfortunately he found that the septic was completely full which he unfortunately was not set up to handle that kind of service. Despite the fact that Leslie and A1 are not equipped to pump out a septic system. The timeliness and professionalism goes a long way. In addition the prices are reasonable considering the work they do. I would recommend Leslie and/or A1 sewer and septic service to anyone who has an a plumbing issue.

Susan Johnson

We had a pretty involved situation - toilets, showers, and laundry room had to be connected to outdoor pipes leading to city sewage connections. In addition a pump had to be installed and an old septic tank filled in. Joster and his crew were on time, were professional in their work, and cleaned up everything when they were finished. We are very pleased with the results of their work. I would not hesitate to recommend them to anyone needing plumbing work; they know what they’re doing and do it well.

Nita C

Wonderful experience. Great job performed. Great customer service, very professional, job was explained in great detailed. Arrived on time. Not in a rush to complete the repairs. This company is HIGHLY recommend

Stephanie Pihl

The gentleman from A-1 was fantastic! We discovered a major leak very early on a Sunday morning & shortly after 8 am our plumbing savior was there. He was professional, courteous, & quickly identified & fixed the offending pipe. We had called another plumber's emergency number and were told that someone would be able to come look at the problem 2 days from when we called. I'm glad we called A-1 & feel confident that they will be our "go to" for our future plumbing needs!

Corey Donker

So I called A1 out to clear a clog in my main line. Initially the service was a catastrophe. The initial service tech made some big expensive boo boos. But I don’t want to make this post about that. I am super impressed by the response and care given to my home by the staff of A1. They accepted the mistakes and rectified them fully. Very honorable and professional. Not something you can expect from a lot of companies. Thank you so much A1.

kaci gaskill

A1 was very responsive and professional. Rell #43 worked with me to fix my problem and told me how to avoid it in the future!

S George

I used A1 recently to get some leaks fixed, and they got me scheduled right away on short notice. My technician was Mike Smith, and let me tell you, this was one professional and courteous young man. He quickly trouble shot my issues and had them all repaired within 2 hours. Once it came time to pay, I was pleasantly surprised by how reasonable they charged me. I have used Rotor Rooter previously, and I paid three times more for similar work through them. A1 will be my go to for all plumbing needs in the future, and I hope they send Mike out our way again.

Jmac Lane

They were so fast to come out for this emergency leak assessment and boy am I glad they did because my assessment was totally wrong! It definitely wasn’t what I thought it was but the tech was still so helpful and put us in the right direction for total repair. Great people over there. Thanks.

Jim Guyet

We contracted A1 to install a water line for our new fridge. They arrived on time and did a great job with the installation. There was a small hiccup as my dishwasher door came unseated when it was moved, though we didn't know what was wrong at first. They came back out at no cost to us to fix the dishwasher and to make things right. We were extremely happy with how far they went to make sure we were happy. Despite the dishwasher issues, I would absolutely use this service again knowing they will make sure no matter what happens, we are happy with the end results.

MIA JONES

Kris and Ben were excellent. They did a great job hooking up my double vanity. Thanks for helping with my bathroom remodel project.

Brandon Jones

A1 answered immediately early on a Saturday morning when we were without water. We had a technician (David H.) onsite within the hour. David was extremely professional and knowledgeable of the issues we were dealing with and how to repair quickly to restore water. I would give 10 stars if possible. I hope to not need A1 any time soon but would highly recommend them to anyone for any of their services! Hands down best company/employees I've dealt with in a long time.

Elizabeth Holland

I can't say enough good things about my technician Ben Cadena! I was no help finding the crawl space under the house since I'm not the owner, but he located it in a timely manner and got straight to work on it. He was very friendly to talk to and patient with my overbearing Rottweiler. Pricing was very affordable as an added bonus, I thought I was gonna have to sell a kidney to pay for it. I hope I don't have any more issues, but if I do, they will be my first call. Please give this man a raise, he truly deserves it

Samantha Guyet

Update: Increased from 3 to 4 Stars. The Superintendent figured out pretty quickly what had gone wrong, ordered the replacement part, and got the dishwasher up and running again. We appreciate their willingness to make things right, and will absolutely use them again. Update: Increased from 1 to 3 stars. The Superintendent did come out and he was much MUCH nicer. He is going to try to help us fix the dishwasher, so this review could be changed again, depending on the outcome. My husband and I bought a new fridge, and we had to have a water line run to it in order to use the ice maker and water features. They didn't ask us any questions to determine if they would need to bring anything with them, but gave us a quote, and assured us the job was less than 1 hour from start to finish. They showed up fairly early in the window, and then told us they had to go buy another part. We were charged for the time they were gone not actually working on my water line, and took much longer than the 1 hour we were quoted. One of the two techs was incredibly rude, and yelled loudly each time he turned around and saw our cat. At no point did my cat attempt to go near him, nor did the tech ask us to secure him (which we would have done had we been made aware there was an issue). In order to complete the work, the techs asked to pull my dishwasher out. We agreed (I mean, we were paying them to do a job, and this was a very reasonable request). When they finished, they put it back, but in doing so, they broke it. The dishwasher was not screwed into the counter, and had not been since we purchased it at the recommendation of the appliance store delivery and installation tech. The techs who were installing our waterline for the fridge not only screwed it into my counter, they did so in such a way that left the bottom of it raised off the ground between 1/2 to 3/4 of an inch, and sticking out almost 2 inches. The door wouldn't close properly when it was in that position, and it wouldn't turn on. My husband was able to get the door to close after unscrewing it from the counter, but it still wouldn't run. This was only hours after they had left, so we called them back, and the customer service representative was very polite. She sympathized with our situation, and very quickly set up a new appointment for the next day. The same, rude tech came out, and he had an even worse attitude from the get go. He continued to blame us, saying that we gave him permission to move the dishwasher, and that he didn't do anything wrong. My husband asked him to pack up and leave be ause he was no longer welcome in our home, and advised him that once he was gone, my husband would be calling the techs supervisor. The supervisor wasn't available, so we were told that they would get back to us within 24 hours. We believed we were being brushed off. Not long after that, maybe 45 minutes to 1 hour, we got a call back telling us that the Superintendent wanted to come out and look for himself. We weren't given a window of time to expect him. No, we were given a set time. That time has come and gone, and we had no word from him or the company. When my husband called to find out what was going on, again the Superintendent was not available. On top of that there was no record of our appointment or visit.

Chris Danner

Patrick and Ben worked so hard and used great care to remove an old hot water tank from our attic and re-install a new one! Up 2 flights of stairs and Through a narrow attic door on a 90 degree day! They were efficient but also took their time to ensure it was done right!

Sherrie Arnold

My family and I would like to thank Lamonte Gatling for his service. He was very professional and detailed. He took his time to analyze the root cause of our leak. We will definitely request him in the event future issues arise.

Ashley Kelly

10/10 would recommend! I called them up frantically about my washer drain pipe overfilling and spraying out water, they responded and came down the same day. Turns out my house being older had some very old piping. We just bought a new washer and the pipe couldn’t handle the water pressure. They ended up having to replace all the pipes under the house except for the sewer line because that’s another can of worms. They came back within 2 days, made the repairs all same day and had me ready to go so I could do laundry in no time! I had been without it for nearly 2 weeks. We were going to go through our home warranty but the company they sent was taking too long to respond. They were great, fast, professional, very responsive and efficient! It’s been a week and we’re still doing good! Also the explanation of everything was fantastic and they show you what is wrong before and after!

VILLA CADLE

We called A1 due to an unexpected emergency with a hose on the water heater. Pat B. came out and repaired it. He was super quick, knowledgable and professional. We called at 12:56 PM and Pat B. called to let us know he was on his way at 1:19 PM. He was done by 2 PM. The price was good/reasonable considering it was during emergency hours on a Sunday. We will use them again in the future if we are in need of their services. I highly recommend A1!

David Buchanan

We had a gas smell coming from our gas stove and decided to give A-1 Sewer and Drain Plumbing a call. Their response was immediate and they had a technician come out the following day. I was given a window to be available, and the technician, Mike Smith, gave me a call to let me know he was enroute, which I appreciated. A short while later Mike called me again to let me know he was hung up in some traffic on the bridge but that he was still on his way. Shortly thereafter he arrived, introduced himself and set straight away to my issue. Throughout the entire interaction Mike was professional, courteous and polite. After he found and fixed my gas leak he answered my questions, ensured there was nothing else I needed before he left. In a day where true professionalism is hard to find, Mike was the exception to the standard. We will definitely be keeping A-1 on our list for the future.

Alan Henderson

The two man team was scheduled promptly and finished quicker that the estimate that I received. Everything was done professionally with good communication. I am very satisfied with the results.

HELGA Burney

Mr. Boyd arrived on time for the issue I had with the code E 785 with the waterless tank .He checked it and gave me his opinion what the issue was about the code. I was satisfied with his knowledge and the explanation about the waterless tank. He will check further into this for me to have A1 set up a yearly service maintenance.

Rebecca Toon

He was extremely fast and worked hard/efficiently on our pipes that were leaking bad!! They flooded our whole home, and he responded quickly!

krewlover4eva

Called at 8:30 am on Saturday morning to have 3 sink drains Plumbed in the tech David showed up at our home at 9:50 am walked through and looked at what needed to be done was done with all 3 jobs and ran all faucets for multiple minutes to check for leaks then walked around with me to verify his work. He did not in any way take his time he had what he needed knew what he was doing and knocked it out. Could not have asked for a better experience.

Jane Kabana

A1 Plumbing and their technician Ben were great. I recieved a text confirming the appointment and Ben called with his ETA. Not only did he replace my kitchen sink and faucet but fixed my slow running kitchen hot water.

Henriette Smith

A1Drain exceeded my expectations. The customer service was very patient with my requests. The men who did the repairs and installations were polite and professional I highly recommend their services.

Lisa R SKINNER

One of our copper pipes had several leaks and the entire crawl space ultimately needed to be changed, from copper to PEX. Chrystian was the plumber that arrived to do the job. He was not only on time, but he worked while in pain because of a sport injury from the day before, and without stopping or complaining. Chrystian was personable, yet professional and extremely customer-focused. He not only heard, but he listened whenever I interacted with him. He told me what to expect, then did what he said that he would do. This job took 1.5 days and he was consistent the entire time. When I had to change the schedule unexpectedly to make an appointment, he took it in stride and accommodated our needs. When the job was finished, he sent a text to let me know the status and everything was done exactly as he said it would be done (including remembering to turn off the light bulb under the house, closing the crawl space door and locking the door to my home). I would highly recommend A1 Plumbing. As a new customer I only had reasonable expectations. But Chrystian was an excellent ambassador for A1 and set the standard very high. Thank you, Chrys!

Elizabeth Raney

I called A-1 at 1000 this morning, technician Mike arrived at 1200. In 2.5 hours he installed three water shutoff valves and flex hoses for two toilets and a sink, and also rebuilt and reinstalled two 70 year old toilets. The original 70 year old brass flushing valves on both toilets were corroded solid to the tank, but Mike worked with care, and was able to remove both, saving my original-to-the-house, color coordinated 1955 porcelain toilets. I was thrilled, thought it couldn't be done without breaking the porcelain. He also had to saw-off one corroded bolt. Mike worked efficiently and clearly is an expert in his field. Thank you, Mike!!

Michael Monroe

Cannot say enough good things about A1... Starting with the young lady who answered the phone, to the techs Patrick & Jason TOP NOTCH A+++!! VERY reasonable rates, EXTREMELY prompt service( seemed like they were around the corner waiting for me to call) Patrick and Jason treated my elderly parents with so much RESPECT that it was almost sickening!!! Will DEFINITELY contact A1 again should a problem arise.

1756Chacha

Chandler was awesome! He knew his job and also informed us of things to do. I could not be happier with a service company.

Richard Benjamin

Zach showed up on time and fixed the leak that my HVAC contractor had found in my crawl space quickly and efficiently. Also, identified the source of a water pressure issue with my kitchen sink and fixed it with no trouble. Would use their services again for future plumbing issues!

Greg Martin

James was awesome! Good communication and my issues were solved! I called today and they came right out. Definitely would use them again! So I had another issue and had A1 come out again. Greg was just as awesome. All the great service I was expecting and we solved my issue once again. It’s not often I’m impressed by service companies, but I could NOT be happier knowing I have a plumbing company I’m 110% confident in. Thanks again guys! Keep doing what you’re doing! Well, third time Using A1 for a sewer repair on a different house. Matt and his crew were once again perfect. Great communication, VERY knowledgeable and absolutely spot on with everything. Being in the trades myself, I can say they were absolutely who I wanted to do the work. For Management….take care of these guys and retain them at all costs! There’s a reason I’ve returned to A1, and that’s because I get good guys, great communication, and professional workmanship! Thanks again guys.

Janice D Moore

Bert was very nice and did a great job installing a hot water heater. She was on time, quick, professional and even called someone in to help clean up the water damage to my property. Will diffently use A-1 Sewer & Drain Plumbing again! Great job Bert!! And Thank you again for the reference on helping with water damage clean up. They came out right away too!!

Shenetta Eaton

The plumber was very professional and fast. The price was very reasonable, I would definitely recommend.

David Parker

Great, fast and efficient service! all the water in my house was fully clogged up. Brandon Rountree came on time and handled it right away. A+! Ty!

Brandi Cooper

I have used A1 many times in the past and today’s service has been the best. Jamie and his partner were very knowledgeable and professional during their time here. They both went above and beyond to help put my kitchen back to place and cleaned up after themselves when it was all done. I have had others who left it a total mess.

John Beamon

Had a service appointment today, and was very pleased with the technician that came out, (Lamount Gatling) was professional, polite and kind. He explained everything he was going to be doing. And, got to work. I would highly recommend this company and Lamount, if he is available, to do you plumbing.

Shelley Steinfurth

Great experience! Called at 8am. Water heater leaking. Said they would be there between 4-6pm. Jeronmy said he had some free time and came early, around 10:30. Had to replace old water heater. A little pricey, but it was worth it. Jeronmy is a great representative of this company. Knowledgeable and polite. Would use them again. Thank you A1 Sewer and Drain.

Lauren A

We have nothing but good things to say about A1. We had a new water heater installed less than a week ago, and on Monday morning we noticed there was no power running to the water heater, and it also was leaking. We called 3 other plumbers who said they couldn't get out to us until the end of the week (even though they offer emergency services). When I called A1, they said it would be no problem getting someone to us same day. And actually, they arrived over an hour early. Our plumber was Shawn, and he was awesome. He quickly was able to diagnose the issue and give us some advice on the next steps to take. He offered some great information, for which we are very appreciative. They have great, quick, and reliable service!

Susan Newton

Zach M was extremely thorough. He told me what he was going to do and why then kept me apprised of how it was going. Water was backing up at the sink, dishwasher and washing machine. My drains were clogged from the sink in the kitchen to midway through the house where they junctured to go out to the septic. When he finished everything worked wonderfully well. He even gave me hints to keep this from happening again. I will definetly use A1Plumbing and would hope my technician will be Zach M he did a really good, thorough job in a timely fashion.

Charlene Duckworth

A1 Sewer and Drain Plumbing provided great service. The workers Buddy, Hanlin, and Lyndon provided very skilled and professional work. They were very knowledgeable and were happy to answer all the questions we had.

Leslie Sawyer

Excellent service, professional and sincere. They've helped me on several situations, always consistent quality.

Dominic Romanowski

I found my new trust worthy plumber. Tyler came to the house and was thorough in trying to diagnose the plumbing problem and figured it out. There were opportunities for my elderly parents to be taken advantage of, but he was honest and took care of them well!

Deborah Davis

Zach and Addie were on time, polite, and professional. They installed 4 new toilets for us and disposed of the old ones and left everything in better shape than they found it! The call center was very responsive also getting back to me to get it scheduled. Great experience with this company and crew!

valerie franklin

Jeronmy called to let us know he was enroute and arrived on time. He was very pleasant and professional! He took his time as we discussed our issue. He seemed to be very knowledgeable . Once the problem was identified he made the repair in a timely manner and identified possible future concerns. He provided exceptional customer service. He was a young man who seemed to be very experienced. He answered our questions without hesitation. I would utilize their services again and recommend their company to our neighborhood connections! Thank you!

Lakshmy Raman

The technician, Kriston De was punctual and prompt in his work. He did an excellent job in fixing the leakage from the base of the toilet. I would like to have service done by him in future too. Super work efficiently done!!

TIM SPARAGNA

Leslie arrived on time and was a pleasure to talk to. Very down to earth and answered all the questions I had. He was able to discuss options on the spot and got me taken care of with the best option for me. Would highly recommend A-1 Sewer and Drain!

Joanna Zadrazil

There really is nothing quite like having a pipe burst in your house late on a Saturday night…3 days before your destination/out of town wedding. I ended up calling two places - one that I knew of and then A1 based on Google reviews. The other place got back to me immediately but we were still waiting to hear back on a time from a tech. Then A1 called and they had Pat B. out to us within an hour of initial contact which was such a relief. At first their price seemed a little high but that’s because there were no hidden fees and it was the actual cost to come out and do the labor…and overall it actually ended up being very reasonable and not expensive at all for a Sunday AM emergency call! Plus Pat was extremely friendly and knowledgeable…and diligent to get it fixed quickly and correctly. More importantly we felt totally comfortable having him in our home. Needless to say, I would highly recommend them and will absolutely be using them for any plumbing needs in the future! Thank you A1 and thank you Pat for saving the day before we are off to celebrate our big day!

Martin Scholpp

My plumber was right on time, was very professional, and did a superb job. I highly recommend them.

Sharon Ingledue

I chose this company because of previous excellent service. My service repair man called prior to arrival at appointed time, He was able to clear my plugged toiled quickly without mess. I would call A1 plumbing again for needed services.

Catherine Mintz

I needed help TODAY and they were able to get me scheduled. Yes I paid the "emergency" price but it was well worth it and not overly high. The service tech arrived early and he explained everything that needed to be done and answered my questions. He was polite and friendly.

Christian Pannell

Brennan, Pat, and Deanta are very professional and highly knowledgeable in their trade. They restored confidence in my situation, and were very nice. They got me taken care of, even staying back a little late to make sure the job was finished. Best shower ever! 10/10, would call again.

Stephanie Lusk

I am very happy with the service. My facet outside was not working. I called and the plumber was out the same day. He worked on it for a long time. He could not find the water line. While he was searching he replaced old lines. Still didn't find the line. I called A1 again and he came back out. He suggested to make a new line. I finally have water in my backyard. His dedication and dedication to help me is greatly appreciated.

Sam Villanueva

Excellent overall service! The team that came out were professional and caring. They made sure I understood what was the root cause of my issues and gave me multiple solutions all while not making me feel like I’m getting talked to like a child. Definitely going to use this company again if I ever have any other issues.

Nancy Quaye

Zach did a great job in repairing the pipe connected to my kitchen sink. The job was done promptly and to my satisfaction. He was professional and his demeanor was friendly. I was so pleased that I recommended him to my nextdoor neighbor.

Cheryle Hensley

Excellent service, explained the problem and repair. Completed repair same day as the call out even though it was not expected to be that large of a job. The technician was friendly and I felt comfortable at all times. Cost was reasonable and less than I had anticipated.Definitely will use again and recommend!!

Jennilee Kipper

A1 plumbing was a life saver. After spending 4 weeks with another company, appointment after appointment, we called A1. They came the next day for an estimate, then started work the next day, and was finished in a week. They were professional, polite, timely, and had amazing communication. We will be recommending A1 to everyone we know! A special shout-out to Bert, Ben, and Lynwood for their awesome customer service. Thank you all!!

Patrick Rice

A1 came to replace our water heater and another time to snake a clog in the drain. It was very easy to get on their schedule and the guys who came out seemed very professional. The price is a little steep but I'm sure that's just the way it goes when dealing with plumbing issues. I would recommend and would use again.

Daniel Wilson

I needed the kitchen drain rerouted for better flow. Jamie devised an excellent solution that drastically increased flow. Well done.

Stephanie Bishop

New home owner.... and they came within hours of me calling. They also recommended the mitigation team and construction team that my home insurance company would cover. Very professional, and friendly!!!!

jenae

I was afraid that the reviews were too good to be true, but I ended up going with this company anyways and I couldn't be happier. They were extremely fast, professional, and friendly. If you have any plumbing issues, stop looking for a plumber and give A1 Sewer & Drain a call. A special shoutout to Patrick and Ben for being amazing at what they do! :)

Patricia Hicks

Excellent service. Matt went over everything with me and answered all my questions. I have used this company for over 10 years with no complaints.

Katherine Cook

We recieved great service from Zach M. on Saturday, May 22, 2021. The city came out the day before and checking the meter and found a leak in the pipe on our side. We were originally going to use a different company, but since they couldn't come out till the beginning of June we decided to call A1 (A1 had completed a job at my mom's home and she recommended them to us). We were scheduled between 8-11 (I think) and Zach arrived a bit earlier than stated, which I totally fine! Granted the leak was a small issue to fix, but he was able to complete the job quickly and professionally. I would totally recommend using A1 plumbers for any issue you have!

Susan Hoffman

Steven was very professional and responsive to help me and I am thankful for his communication to me since I am out of town and his care for my elderly Father.

JerryBx7

Couldn't be happier with service today. Andrew arrived on time, was courteous, professional and friendly. My ticket required four different tasks, he remained on the job until all were completed to our satisfaction! As always, A1 is my go to plumbers because of their staff of technicians.

Mark Frisch

We had are kitchen remodeled and the contractor plumbed the new sink in . We noticed it gurgling and knew this was not plumbed correctly so we called A-! Sewer & Drain to re-plumb the new sink. Jeromy was very cordial easy to talk with right away. He was professional and reassuring the job would be done correctly. He re-plumbed the sink correctly. I could look at it and knew it was done correctly as opposed to the way the contractor had done the job.

Deene Bullock

Josh Blake was Awesome! On time (Early), Courteous and very knowledgeable and helpful!!! Definitely would recommend!

Dan Stewart

Your Technician Jeronmy was supremely helpful and courteous. He explained to me in detail upfront the process and how long it would take, and constantly kept me updated on the progress of the work of installing my new water heater. I appreciate the professionalism Jeronmy and Ben displayed and would recommend them to any friends who may need service.

Kya Strempski

Mike was SUPER cool and awesome. Dude knew his stuff. I tipped him well just for being all around a great plumber, was there in quick amount of time and got the job done and everything works great again. A1 is Expensive but you know you’re getting a job done correctly. I’d definitely use again if I’m in another pinch. 100 out of 10 I recommend

Theodore Woitazek

Karon was on time, professional and knowledgeable. Overall, very good experience with a great company, very nice young man. It's Thursday, Pat came out and uncloged my sewer line and gave an estimate for a new one along with scheduling an appointment for detecting a water line leak. I'm happy with the work already done. He was polite, professional and knowledgeable. .

Amanda Cabral

I was having issues with my pilot light coming on, and decided to call this company because of their great reviews. Jeronmy came by, was extremely professional and helpful throughout. He fixed the issue, and also gave upkeep advice. I will definitely be recommending their services to others.

R Q Coats

Braxton and Eric worked tirelessly in the cold to dig out the old sewer pipe and replace it. They were pleasant, efficient and professional.

Rudolph Wallace

Matt B., arrive on time and was very courteous and professional attitude. He evaluate what he need to do to complete the job and discuss every step. Matt was able to install my water main shut off in about 30 minutes. Work area was left clean, couldn't for a better experience.

Brent Cox

I had my 50 gallon water heater replaced. The techs were great and did a clean job. The only issue was that the receptionist didn't ask me to measure my water heater height so I said it was around 4 or 5 feet tall. The techs given a 4 ft and it wouldn't fit so they returned early the next morning and took care of business.

Brenda Littleton

I had my entire grey water system replaced in my home. Vanni and team did an OUTSTANDING job! They were polite, friendly and worked extremely hard to get me back in my home as quick as possible. After two weeks Vanni felt like family. Thank you for the amazing job you did! You guys are the best!!!

Christopher Tate

Andrew was our tech. He was courteous and knowledgeable. He showed up on time, got the problem resolved, and cleaned up afterwards. It was a great pleasure and relief for my family. Keep up the great work :)

Rick Brown

Wasn't the greatest experience, but Jerry the Operations Manager made things right. Our repair had us without water longer than expected and we had two different plumbers with two different opinions leading to a lot of confusion and additional time/cost. I contacted Jerry to clarify the confusion and he was happy to discuss. I really do appreciate the willingness to discuss and work with us to make things right,. **Worth noting, I was informed by their plumber performing the work that they do not guarantee their workmanship**

Pam Rishel

Crews that performed the work were very professional, excellent clean up after every day, did a great job in containing construction debris in house. Could not have expected more what a great job from start to finish. Crew needs to be recognized for their professionalize.

Randy White

Chandler Cobb did an excellent job and was very professional. Took extreme caution not to damage anything while removing and installing the new water heater in the closet. Very professional and politeness.

Joseph Springer

Very impressed with the professionalism of the 3 A1 employees we worked with. They took their time to explain what was discovered and discussed the options. My piping was under a concrete slab making this a royal pain The concrete had to be hammered up and the filled removed by buckets to expose the damaged piping. We viewed the condition of the surrounding piping to ensure there were no additional areas of concern. They cleaned up after themselves and we were very pleased. Thank you Mr. Cobb, Christian, and Ben I rate them 5 stars.

Barbara Young

We have used A1 Sewer and Drain several times and have always been happy with the service we received. They respond promptly, provide excellent service, and the technicians are courteous and helpful by giving tips to help keep drains and toilets running smoothly. I can highly recommend this company to anyone needing plumbing services. This addendum was posted after A-1 made another visit to my home to address a few additional plumbing issues. The technician who came yesterday was unable to complete the necessary repairs and so he contacted his supervisor Chris who came to my home this morning and was able to finish the work. He was apologetic for the day's delay and did not charge me for visit He has completely restored my faith in this company.

Melonie Suber

Got the job done, but arrived very late after scheduled appointment. The office never called us to update on technicians arrival. I had to personally call for updates. Still waiting for city inspector to review install. Never got any calls about city inspection. It’s been over a week and had to personally call back to office for update in order for office to schedule inspection. This should have been scheduled a week ago without my request. Very disappointed…

Heather Kellam

Christian and Tommy provided us with exceptional service! They were knowledgeable and professional. They took their time to find and fix our pipe issues, making a stressful situation bearable. I would definitely recommend this company to anyone looking for a plumber.

Mary Hall

Great customer service all around. Very polite in explaining everything and did a great job with the repair. If I could give more than 5 stars I would! I will definitely be using them in the future for any repair work. I would highly recommend this company.

Robbi Nadeau

Leslie called to let me know when he would arrive! He was very friendly and yet very professional! Happy to have my old leaky water heater out of here and a new one installed! I would highly recommend Leslie and A-1 service!

Kate OShea

Prince came out to assist with a few repairs, he was professional, efficient and so helpful! I cannot recommend this service enough!

darrin g

Dominion Power and their contractors Team Fishel / New Technologies, damaged my sewer line when they were installing underground power lines. They would not accept responsibility for the damages and would not fix it. Even after The City of Norfolk got involved and told them they needed to. I called A-1 Sewer and Drain, they inspected the damage, confirmed it was due to construction by the contractors that were digging around the sewer line. A-1 installed a brand new sewer line and backfilled all the dirt that was dug up (even the dirt that the contractors previously had dug up and were responsible for backfilling). A-1 was responsive, communicated almost immediately when i had concerns or questions. Went above and beyond to ensure the project was completed. I appreciate the hard work very much, great job! Highly recommend.

Ruby Neal

So very grateful for their service. After receiving a quote from someone else they came in and repaired exactly what needed to be repaired without all the extra made up services. They repaired everything for significantly less than what I was previously quoted. Saving me $1000 dollars!!! So, yes they are highly recommended. Thank you so much Patrick Glen and associate. You are now on my list for reliable service, and will continue to recommend your business! Thanks again!

Roxann Battise

I called late on a Saturday evening and received an appointment for Monday. My problem was not urgent. I received text alerts and a phone call to confirm my appointment. Chandler Cobb was the service tech. He was extremely professional and very knowledgeable. He explained the problem and process to me. For any plumbing needs in the future, I will DEFINITELY use this company again, and will also recommend to my family and friends.

Greg Johnson

We replaced sewer under our house. It was routed around the the outside. A-1 did a great job and I would recommend them to others

Zachary Cook

Bert was very professional and fast when it came to our minor leak and faucet repair. Very pleased with the service we received.

William Gledhill

I had a leak in my crawlspace. Called A1 and scheduled an appointment. They arrived 2 hours early. Plumber Chandler Cobb was extremely polite and interactive. He explained exactly what he was going to do and showed me the components he was going to use and why he was going to use them. Considering the location if the leak, he wasn't afraid to dive right in and was able to repair it very quickly. I have use A1 before and will continue to use them again. Go A1!!!

Desiree B

Jeronmy provided exceptional customer service. He was very knowledgeable and professional! He took his time and discussed the process of finding the leak and when identified he made the repair in a timely manner. I would recommend A1 Sewer & Drain to my friends and neighborhoods. Thank you!

Michael Windley

My wife and I experienced water damage recently and this company was fast and responsive to our needs. I reached out to multiple companies in an attempt to address the issues and both times that we needed service this was the company that was able to get to us the soonest. At no time did they say they couldn't help us; some of the others did, or simply never showed up after we made an appointment. Even though the issue was complicated, they handled it well and shared professional insight that allowed us to make the best decision for our home.

L Fitz

David was Amazing. He was knowledgeable, personable, professional and fast. He made sure that I understood everything from start to finish. He was patient and very thorough. I would definitely use them again thanks to David. He had a great sense of humor which helped me stay calm about what was going on. His attention to my question made me feel confident and comfortable with his recommendations and expertise. I would definitely use David at A-1 again. GREAT CUSTOMER SERVICE.

Tommy Neal

I was very pleased with the technician Zach. He called me with an estimated time of his arrival. He properly introduced himself, verified the details of the job and completed the job in a timely manner, professional!

Krysta Covington

I am so impressed with A1 services I highly recommend Mr. Jason Coleman for replacement of shower and repair ! I am very satisfied with the results the price and the efficiency of their work . Thank you Love ❤️

Valerie Lewis

Our technician, Mike Smith was friendly and handled our service in a very timely and professional manner. He answered all of our questions in detail and explained what additional repairs needed to be done; providing quotes for those repairs. We would be happy to recommend him to our family and friends.

Steieven Webster

This has been a great experience from start to finish. I gave them a call and got an appointment set up for the next day by a friendly and confident coordinator, who verified my information was correct before ending the call. The technician, Bert, reached out before arriving, giving an ETA and arriving right around that estimate. She was very knowledgeable about the system and went straight to work. She had a great attitude around the work to be done and made sure not to waste time. Bert clearly knew how to get the old, stubborn faucet off, and expertly installed the new one. All around, well done!

Renee Soltis

When I made my appointment the receptionist was very kind, she listened to everything i had to say. Step one in my great experience. The technician Gregory called with an estimated time of arrival and was here on time. He too listened to my plumbing attempts to fix my problem and explained what he is going to do. Step two of my great experience. What sealed the deal for me was on completion he cleaned the area he was working, the tub was spotless like nothing happened and reminded me to close the crawl space door so my doggie would not go in there. I am very happy about my experience with Gregory. I am a new customer but I'll be using them forever. Great company and staff.

Gary Maynard

I had a clogged drainpipe causing the raw sewage to back up into the house. I had called A-1 on Sunday because of their 24hr. service. They showed up the same day. The technician was very nice, polite and went to work. He had trouble with his equipment and fought more with that then working on the problem. Once he got it working, he found out that the pipe layout was not allowing the snake to go in the direction it needed. By this time, it was late in the afternoon, and he could not fix the problem. I was still charged for the service call. When I called A-1 the next morning I was told that was a 2-man job and it would be two days or more before they could have someone come back. This was unacceptable as I could not go two days or more without working plumbing. I had no choice but to call someone else to fix the problem at an additional cost. The other company came in and within 10 minutes had the problem fixed. I don't feel that I should have to pay the service calls full price for something that didn't get fixed and the lack of concern of having raw sewage backed up in my house.

Angela Hadden

The guys worked hard to remove our old water heater and boiler. They were both professional and kind.

Sherri Ousey

The process was as smooth as a well oiled machine, from the initial call to schedule to the prompt arrival and efficient work done by a quite knowledgeable plumber. Zach is genuinely nothing short of superb and A1 is a go-to!

J.C. Beaman

A1 Plumbing was able to come fix our leak the same day we called. Chandler from A1 Sewer & Drain was excellent. He was knowledgeable and friendly. He did a great job diagnosing and repairing our plumbing issue and knew exactly where to get the part he needed (which is impressive considering our house is 121+ years old). We will definitely recommend A1 and will use them again for our next plumbing repair.

Daniel Baum

Super responsive and excellent service. Patrick was our installer and did an awesome job. Answered all our questions and was very patient with our uninformed questions and unprepared location.

Jasmine Carter

Called A1 at almost 11pm due to my toilets and bathtubs being clogged as a result of the sewer mainline being backed up. Chris B was at my residence a little after 12am and was able to resolve the issue in no time. He also educated me on best practices for the line and for upkeep moving forward. I would definitely recommend their services. Thank you Chris for providing exceptional service in a timely manner. I’ll definitely be recommending this company to my friends and family.

Seth Wagoner

Got an estimate for a gas line. Went above and beyond! Definitely will be using them when the time comes.

Terry McNeill

We moved into a new home that had a very subpar toilet. They were able to come replace it within 24 hours. Very professional experience from start to flush.

Anne Hunt

A1, Chandler in particular, is an excellent plumbing company … the experience from beginning to end was excellent! Thank you!

Janet Brayman

Excellent service, the young man was very professional and worked quickly to remedy the problem. Would definitely use them again.

Dave Hall

Edit: had to get them to come out again(but they worked with me and am thankful for that) a different Justin and Brandon had responded quickly in the window that was scheduled. They were knowledgeable, friendly, and very helpful in teaching me about the issues I was having with my system. If your ever experiencing any plumbing issues you need to request this duo! 1st post: Justin was here within 20 minutes of calling. A-1 was the only emergency plumbing service that could actually come during the time of need and not the next day during a four hour window! Will use again(hopefully it will be a while before that though)!

kari edwards

Rate this service as A+. This is the second time we have called this company in the past month and their service is consistently professional and prompt! This time we had the pleasure of having Chandler Cobb replace our outside faucets. He was very friendly and took the time to thoroughly explain the issue and remedy. Will definitely be calling A-1 Sewer and Drain Plumbing for all of our future plumbing needs - no question. Highly recommend them!

Christian Smith

I needed my water heater replaced in Camden, NC. Pat and Luke arrived and went straight to work. They were very friendly and professional and informed me of everything they were doing and even advised me to change out a valve and why. Awesome service from start to finish. I also wanted to say setting up the appointment when I called was a pleasant experience. I did forget her name and I apologize, but she was very helpful and went through everything to expect. As a customer, amazing service.

Angela St.clair (Añabesa8)

Contacted the company for same day service due to no hot water and warranty company not being able to come out. Chandler was the technician that came out very friendly and professional. He diagnosed the issue and explained what the issue was. Long story short version need a new water heater. :( Chandlet did provide an estimate, going to see what the warranty company say about replacement and will make a final decision. Overall experience EXCELLENT!!! Have locked the company's info in my phone. Prices are reasonable.

Sonya Williams

Shawn was AWESOME!! He was punctual and knowledgeable. Weekend service was greatly appreciated. I had clogged sink which resulted in dishwasher leakage onto floor!! I was not happy!!! However... Shawn fixed it and my family and I enjoyed the rest of our weekend. Shawn was also SUPER NICE!!

Andy Hill

We found out that our insurance would not cover the problem and after 4 plumbers came, gave an estimate, and suggested or next step, then NEVER responded... We contacted A-1. Jeremy came out, did his thing, found the leak, bypassed the main same backflowed the house and made it possible to clean our house, take showers, and use our own toilets. We have a long road ahead to a full repair, but are eager to work with A-1 moving forward. Oh, and by the way, our leak detection cost half the price of American Leak Detection. Nothing bad to say about them, but they were $15 shy of double what we paid. 10 out of 10 I would recommend

diane gurley

We called A1 Plumbing out of the blue because they offered same day emergency service. We had a sewer blockage that needed same day attention. A1 Plumbing arrived just a few hours after calling for service. Chandler Cobb was our plumber, and he knew exactly what to do the moment he arrived. He went right to work after a short assessment, and did not waste any time. He is very hard working, extremely knowledgable, gave us only what we needed, and we were unclogged, and problem solved in no time. Chandler is a friendly young man, and it was very pleasing for us to have him do the work. The final price was more then fair, and we could not have been happier with our overall experience. A1 Plumbing will now be the only plumber that we will call for our needs. I would give this company, and Chandler Cobb 10 stars if I could. Well Done ! A BIG THANK YOU !!!

Derrick Anderson

Amen for A1! They are the best! Greg is extremely knowledgeable about plumbing and doesn’t mind going above and beyond for the customer. I just bought this house a month ago and have been dealing with constant backups and clogged pipes. Greg came out and got everything cleared and even documented what I needed done to correct the issue. If you’re looking for a great plumber, look no further, hire A1!

Larenda Miller

Technician was extremely professional and thorough. He was on time and communicative about each step he was taking. He had to get a part and was very timely with his return after getting the part. Left everything exactly as before. Great service!

Michael Slade

I had a clogged kitchen sink. Called A-1 and they had someone out within the hour. Glenn came out and he was very professional, friendly, and focused on the job. He immediately diagnosed the problem and unclogged my sink. He also too the time to educate me on the proper use of a garbage disposal. I will definitely call A-1 again!!

Peggy Good

Outstanding service! Jamie Bell and crew are truly the best. Took the time to explain the situation and process. Dedicated professionals who take pride in doing the meticulous repairs..

jackie martin

Very professional, knowledgeable, and concerned with my problem. Knew what the problem was and fixed it quickly. Very happy with the service.

Blair Riddle

Pat could not have been a better plumber. He was quick, clean, and incredibly polite and friendly. It's weird to say it's a pleasure having to have any emergency work done on one's home, but he made the whole process so easy that it made it an absolute breeze.

Nichole Pienta

Their dedication to first time quality work is evident throughout the entire process. Hopefully I won’t need them but if a plumbing issue does arise at my house they’ll be the only company I call.

Damar Marollano

The technician Andrew did a good, thorough job in unclogging the line that was causing a back up of both our toilets. He located the source of the problem and made sure we were up and running before departure. He was also engaging and friendly throughout the ordeal, even when running into some difficulties with the equipment.

Gina Damiano

I have been using A-1 for many years. The first time I had to use them was to replace my Hot Water tank 13 years ago. Since then had to call a few times for various pipe leaks on the tank. Bert has come out these last couple of times and is always very professional, friendly, and efficient. Will continue to use them as I have been.

sarah ginyard

Mr Martin returned to investigate why we continued to have a backup. He discovered we had a septic system which was never on our home buying contract. We had it pumped, which Mr.Martin uncovered for us.

Stormy Hudson

Technician arrived on time, went straight to work on my washing machine which was leaking. Checked the hoses and discovered the leak and replaced a worn washer. Simple fix, cost less than $1 to repair. Next he went to my toilet which would make a bumping noise when flushed. He explained this is called “water hammer”. He replace 2-3 parts in the toilet tank and that problem was fixed also. He was at my house for about 1/2 hour. Well worth the cost to know the problems presented were both easy fixes. The technician was knowledgeable and courteous. I would definitely use this company again.

Kate Fultz

We couldn’t have asked for a better experience! We found our water heater leaking late in the day. After calling a few places and having to wait a couple of weeks for service, we reached out to A-1 and they were able to send someone out within a couple of hours. Matt came by and quickly diagnosed the issue. We ended up needing a new water heater and Matt patiently explained our options, and answered all of my questions so we fully understood everything before we made a decision. Ultimately we chose a tankless water heater. Matt saw we had 3 kids and made every effort to get us on the schedule for the next day, without us asking. The next day he arrived on time and got right to work. He ended up finishing before expected, made sure everything was in working order and that I understood everything before he left. I appreciated his professionalism, good attitude and that he treated me with respect. You could tell he truly loves his job. We are so glad we chose to call A-1 and won’t hesitate to call again in the future.

River Boen

David was incredibly prompt, competent, personable, and professional. He made what would normally be a really stressful situation very positive! I highly recommend this company!

Tammy Fikes

Zack and Mike were polite and efficient. They displayed awesome customer service.

Anthony LeCompte

A1 was super fast when our old hot water heater began leaking in our garage. They knocked it out in just a couple hours on a holiday weekend. Great service.

X X

Todd was excellent! He came out to our home, was professional, very knowledgeable and quickly determined the correct part needed in order to make the repair. He came back out the next day and quickly fixed and repaired the broken pipe. We're back and in working conditions and totally satisfied with the service . Again he was professional, he communicated, and explained to us what needed to be done and assured us that he could make the necessary repairs. We will certainly ask for him again if needed and thanks for sending him out! Problem solved. Highly recommended.

Cynthia Maguire

John was an outstanding and respectable technician who gave me updates throughout the repair. In less than 1 hour he had resolved the problem and water was again restored. The customer service worked with me during the weekend. I would highly recommend this company again for any future plumbing needs.

Randy Neice

Jeremy quickly diagnosed the problem with our water heater and provided us information on options. He was able to restore our service same day and helped us determine what to do moving forward. As part of his 1 hour call he also fixed a toilet we had problems with.

King LeoVT

I had Ryan Stephens as my plumber. He was on time, stepped through the door and went straight to work. Extremely knowledgeable, down to earth. I wasn't able to complete my project today, but I'm definitely going to reach out and give them a call again when I'm ready to get it finished.

Lani Chambers

Tech was very knowledgeable personable and professional Would recommend Steve Adams and A1 for any plumbing needs

Dakota B

Ryan Stephens was awesome. I have used A1 in the past, and have always had a good experience. Ryan is just another example of a great experience with A1. I really appreciate his good attitude and attention to detail. He repaired a leak in my crawl space and explained to me exactly what he was doing and why. I will definitely be using A1 again and I recommend everyone to do the same! Thanks again Ryan!

Judy Wilkinson

I very seldom ever give comments or reviews on companies I deal with. However, I need to make an exception. When my tankless water heater failed me, I called A-1 Sewer And Drain. From both the receptionist ( Jessica) and the technician (Nick), I received the most professional, prompt and courteous service ever. Should I need the kind of services they provide again, I will be definitely be calling this company.

Deanna Orzechowski

Scheduled my appointment same day. Tanner arrived very quickly and was very professional and knowledgeable. He handled my plumbing issue within 20 minutes. Amazing plumbing technician. I would use this company again and would highly recommend.

F

Great service and quick. Josh was great! He was polite, knowledgeable, efficient, and friendly.

Joshua Robinson

Zach was very professional and courteous. He didn’t waste any time when he showed up to fix my problem. After the repairs were completed, he checked to make sure everything was fixed properly and that I was satisfied with the work and clean up, and then he was on his way. Excellent service and attitude.

Mark Barone

Great technician, David was on time, and he worked diligently. It is wonderful to do business with a company that shows ethical practices. Call them to get the job done right.

Sharon Allen

The company and the plumbers that were sent out were very professional, and thorough but once they figured out the problem and where the leak was coming from, they were not able to fix the problem and stop the leak due to the layout of the kitchen. We did appreciate them coming out during the Thanksgiving weekend, but more plumbers had to be called out and of course this company still had to be paid.

Rob Swale

The technicians, Chandler and Matt, were great! They were knowledgeable, professional, and courteous! Most importantly, they were able to fix my problem when other plumbing companies couldn’t! A1 plumbing will be my first call for any of my plumbing issues!! I highly recommend them to anyone who has a need for a plumber!!

Ken Buchanan

Zach was on time, knowledgeable, and professional. He listened to what I had already attempted and discussed his plan with me so I understood what he intended to do. Great service and a great tech! Thank you guys for the Military discount as well!

LaQuanya Mason-Coyner

Christopher was very professional and communicated every part of the process from his arrival time to work he was doing, with great patience. His experience and knowledge about what exactly was the problem helped eased my concerns about the problem at hand. He went above expectations by addressing an ongoing issue with another toilet that was not on the current work order and explained what may have been the cause. He ensured I knew exactly what I was paying for and was Efficient with his time. A fact I greatly appreciated considering all plumbing services charge a flat fee per hour, minus parts and labor. My boys made an appearance (as they do when a new person shows up in the home) and he was really kind and engaging to both of them. He informed me that services were guaranteed for up to 90 days which was also another relief. I have two small boys who use the bathrooms as their personal offices at times. I would ABSOLUTELY use their services again and would probably request Christopher in particular due to his professionalism and efficiency. Highly recommend this company!

Karen Evans

I will use A-1 again. The professional was very honest about my case. The service was very quick. He asked questions before proceeding to do job to assess situation. He did a very good job.

Barbara Meussling

Todd was my service man today and he was great! I have come to expect only the best when I have a tech come out! He isolated my problem and was professional with his explanation and was thorough. I do think they are pretty high priced for the first hour at $195 and I would like to see this price come down some especially for repeat customers but I understand it's the nature of the breast! Thank you A 1 for always having the best service techs!

Michael Cleary

In addition to a terrific job repairing/replacing our kitchen sink plumbing, on a separate occasion A-1 performed an on-site investigation for the source of a bad drain/sewer smell in the house. In both cases they were on time and completed the tasks in a timely and professional manner. We will use them again for any future plumbing issues.

Lisa

I needed my shower repaired because we couldn’t turn off the water and to see if a leak was under my house. I called this company because of the positive reviews and I hired them to complete their service. Well their is no leak to my understanding because every one else that went under the house told me their was a leak and showed me the water. The tech was very professional and polite. I paid almost $200 for a service that I am trying to fix. The tech didn’t have the knob to the shower and told me that if he goes back to the office to get the part I will still be charged by the half hour; I asked and this is what I was told! Why would I be charged by the half hour for you to return back to the office to get a part when I called and said that what the problem was? My kids still are not able to use their shower, I had to go and find the parts which I had to purchase a whole new kit, still have to go to a plumbing supply store because the knob in the new kit don’t fit. I am not happy with this service and would not use them again. I would have given them a 0-1 but because the tech went under my house and was professional I gave them a 3. I hope they take the time to read these reviews to make things better for their customers or fix the problem. I am not happy with this service!!

stephanie rhodes

Ryan Stephens was awesome. Professional and great with communication. He let me know everything he was doing and answered all my questions. He also did as little damage as possible and cleaned up his work space. Top Notch service.

Q Johnson

Jeremy B. was very quick in finding the issue. I had a leak and couldn’t find the reason called A1 sewer. They sent Jeremy the same day and he had the job done within 2-3 hours. I recommend anyone with plumbing issues to try them out. Very professional service.

Frank Rolfe

My house is over 50 years old and it was only a matter of time before the cast iron finally gave out under my house. Every other business I contacted for a repair quote gave estimates much higher than A1 and they insisted that the only feasible repair would be to demolish my slab and jackhammer the floor which would have led to even higher costs in remodeling after the repair. Not only did A1 have a lower quote, but they were also able to complete the repairs without having to jackhammer my slab or demolish my kitchen . Their technicians were extremely courteous and professional. They have my highest recommendation and a very sincere thank you.

Ashley Bliss

Great experience with Brandon! They came to give me an estimate the same day I called and schedule to complete the major pipe replacement within 48 hours. They gave professional advice and recommendations for long term solutions that were most beneficial for our home and family. They replaced all 85ft of rusted sewer pipes in one day. They were also super helpful with documenting the damage to the pipes for insurance throughout the whole process. I would 100% refer them to friends and family.

Sandra Jones

Mike was very good at his job. He answered all my questions and was very nice and helpful. I'm sure I talked his ear off, but he didn't mind at all. We need more like this young man!

Frankie Triveri

A-1 was great from the moment I initially talked to them. They fixed the broken pipe same day and explained the problem and made recommendations. We ended up repiping the house. Greg was great. He's one of the nicest and hard-working people I have ever met. He's takes great pride in his work. If I ever need any plumbing work in future, A-1 will be the folks I call!

Titeyona Casper

Jeremy, Christian, and Tommy were all wonderful. I've had many misfortunes with my client's remodel... a leak under the concrete after a countertop install took the cake. Im grateful for their patience and ability to explain their process to me. Christian and Tommy made the repair and install painless! Splendid service!

Mike K

Mike Smith arrived early and got right to work clearing the drain pipes from our kitchen sink. Then he was on to do what was expected to be a simple replacement of the wax ring seal on one toilet. However, he ran into something totally unexpected when he removed the toilet. I won’t go into detail here, but in my opinion Mike went above and beyond in handling the unexpected problem and then completing the toilet repair. He went to great lengths to keep the mess to a minimum and did a nice job of cleaning up. We used A1 before to fix a leak at the back of a shower valve and they did a great job then. We will definitely call A1 first for any future plumbing problem.

Pamela Gamble

Jason was wonderful, he explained what he needed to do, to repair the leak in the pipe. He was very personable and easy to talk to, and he was quick. I would ask for him every time I need any plumbing issues. Thank you A-1 and Jason.

T L Pike

I've used A-1 a few times. Customer service is always good and they are usually available to come out right away - let's be honest, it's always an emergency 😀. I gave 4 stars because the fee to come out initially was almost $200. The guy was there for 10 mins to say 'yup you need a new waterheater'...as it's spraying water all over the place. I get there's a price to come out/diagnose but dang! HOWEVER, I did get a $100 discount off the final bill, but only because I asked - that should have been automatically offered.

Heather Mclewin

I have to say I was a little nervous to hire this place but the reviews don't lie. Gregory was the nicest. So professional and explained everything. Tried a few different ways to get this tricky clog that had gummed up my tub hard. He got it out and charged me less than I expected. He also gave me an incredibly reasonable price on some other work I needed done. He cleaned up all the mess with sanitizer and the whole time he was extremely aware of keeping my floors and home clean. I'm impressed and thankful.

Brian

A++++ I had a pool installed, the contractor washed grout and sand down the drain in the driveway while installing. The A1 guys came out, jetted it and it seemed to drain better. Sent them out a second time after it rained and I noticed it was still slow to drain and cleared it completely. Couldn’t be more happy with this company. Thank you A1! You’ve got a customer for life!

Cory&Jen Mills

were a joy to have around. Chrystian is extremely smart and was able to tackle any obstacle that got in his way. Ryan was an amazing hard working guy. They both were. They even went as far as putting down our concrete and make it look flawless, like true professionals. We were so impressed and will definitely be requesting them again! They were an amazing team. This company needs to give them a raise and make sure they keep guys like them around. They truly went above and beyond to please their customer.

Katie Palmer

This guy Chandler is Very fast he came in identified the problem and fixed it immediately. I'm very please at his professionalism and promptness. I highly recommend this company !!!

Clayton Grego

Nick was absolutely fantastic. We thought our garbage disposal needed a full replacement. However he was in and out without having to in 5 minutes total. He was super accepting of the fact we had 3 dogs too, the lack of hesitation with them was comforting. Would definitely recommend.

DJ CanRock

David unclogged my sewer line for us today. Showed up earlier than expected and was able to finish the job in the first hour! Very professional and personable. Went the extra step and checked the city sewer line to find out their line was backed up as well. David fixed our problem and provided us with excellent customer service. First experience with A1, and David made a great first impression. They’ll be my first call for any plumbing issues, and I’ll be sure to request David if he’s available.

Keegan SE VA

A1 called us within minutes of our requesting a call online. They scheduled us in for the very next day. They arrived on time. They quickly fixed the first toilet and had the second one removed and replaced soon afterwards. Great service. Very nice guys. We would call on A1 again!

Jon Wallace

Chris B is truly a professional. He replaced our sump pump and cleared a drainage issue we had recently. He was punctual, professional and very personable. Highly recommend.

08slicknick

Bert was very professional and informative on what was going on and what they found. They fixed my dripping faucet and my leaking drain pipe in two hours. Would recommend. Thank you!

Leah Turner

All inspections of problem areas were thoroughly evaluated and repaired. Zach arrived promptly and was very professional. He made a recommendation on how to avoid sump pump malfunctions.

Krishnamurthy Srinivasan

Mr Patrick was a wonderful and experienced person. He was able to identify the problem (seepage) and explained to us clearly. He fixed it in less than an hour. My wife had lot of doubt which he cleared it and made sure she is mentally satisfied with his work before leaving. Thank you very much Mr . Patrick.

Trent Baugher

David from A-1 Sewer showed up on time and explained the scope of work before beginning. He explained the difference between anti- siphon and regular faucets, and the advantages to one over the other. He did a great job and reviewed the work afterwards. Very professional and courteous. Thanks A-1 !!!

PIf Miskel

They gave me a time window of when the plumber would arrive. They even called to let me know he was running behind, even though it was within the time frame. They sent a text of the person & picture who would be servicing me. He was fast & informative. Jeremy also gave me recommendations. He was friendly, professional & efficient. The company also provides you with their rates as soon as you call. I highly recommend this company & Jermey! Thanks again!

Mowahib M. Elboshra

My bath faucet and sink has been leaking for a while now so I called them to come fix. From now on this is the only company I will call for any of my plumbing repairs. Well done and Good customer service. Pat B is who did my service and he was very nice. I highly recommend this company.

Kyle Kemps

I had a leak on my water heater. I contacted A1 and they came over the next day and replaced it and took the old one away fairly quickly. Very professional and knowledgeable technicians

Cheryl Gooden

Justin provided great service. He was very great with communication. He kept me informed every step of the way. Awesome job overall. I will be using A1 again for any future plumbing issues. Thanks Justin

Shannah Eastridge

We have had several issues in our home that have required their services. Several small jobs and one that was around 6 thousand. We have been happy each time they have come out. The technicians are very knowledgeable and polite as well as explaining the details of the job clearly. We would recommend them to anyone in need of plumbing repairs.

Brianna keethe

Great service! My plumber was Todd and he was very helpful, honest, and passionate about his career! He was on time and he was able to spot/fix the problem on the spot. After he finished the job, he reminded me to ask about a military discount. Many other people would’ve left that part out so I appreciate his honesty. Overall, I highly recommend!

Joshua Grace

So I am a little delayed in writing this but the impression this company had on me is still the same today as it was a few months ago when I requested service. Initially, I reached out to my home warranty to have a repair made - to find and fix a leak from my upstair shower into my kitchen. After reading the reviews on the company they contracted the repair out to I promptly cancelled and called a1. I couldn't have made a better decision that day. Buck came out and within less than an hour found the source and completed the repair with professionalism and enthusiasm. I would recommend any homeowner, new or seasoned, to use a1. Period. They will be my go to as long as I am in the Hampton Roads area.

Todd Bowden

A-1 Sewer & Drain Plumbing responded, first, to my request on Home Advisor. I received a very high water bill indicating I had a leak or leaks somewhere and made an appointment with them. I was very pleased with A-1 Sewer & Drain Plumbing. Jeremy phoned me and informed me what time he would arrive at my home. He was very thorough and did a great job of explaining what he found and what it would take to make the repairs. He made the agreed upon repairs and everything is working well. Thanks

Ariel Setchell

The technicians Chris and Shawn were awesome. They did awesome work. But..... after agreeing to have them move my water heater. The in office staff/scheduler did not schedule the electrician to show up. So Chris and Shawn installed my new water heater, had to leave the job half done because the electrician couldn’t make it until the next day. Then after he did his job, I called A1 back. The receptionist told me they “don’t schedule subcontractors (which is a straight up lie), and that they couldn’t get someone back out today”. Mind you this was supposed to be a 3 hr job turned into three days.. it took my husband talking to a project manager to get someone out here to make sure I had hot water. Techs were all great, the electrician was awesome, the guy who gave us the estimate was awesome... But obviously a gap between office and scheduling and actually getting the job done. Overall, happy with the outcome, but if you’re scheduling anything with subcontractors I’d suggest calling the day before to ensure it’s all scheduled.

Vince Ward

Had a bad hose bib and shut off valve. The technician called ahead of time to tell me he was on his way. Checked out the problem upon arrival. Made sure I was good with initial cost before starting. Finished job quickly and was very thorough. Emailed receipt with pictures of work. Easy to deal with.

Youlanda Jackson

I would like to thank your service person Mr. Buck King for performing a great service to my home. I and my husband are very satisfied and appreciates the knowledge and professionalism. Mr. King not only fixed the issue we have been suffering for over 12 days. He also explained the reason for the build up. Time is a essence and he served it well. Thank you Mr. King. Two thumbs up. You performed a white glove service, and you are appreciated and deserves recognition 👏. I would definitely use A-1 Sewer & Drain again for all my future plumbing needs (5 🌟 ⭐ 💫 🌟 ⭐). I will also refer all friends and family to you for service if needed.

Karen Twomey

Mike Smith is a great technician. He is so professional & goes out of his way to make sure your satisfied. I'm glad A-1 has him.

Justine Roberts

I called A1 Sewer & Drain in Hampton for a free estimate to have my sewer line replaced. The receptionist was kind and helpful. Robin was the technician that came to my house. He was very professional and courteous. He took the time to answer all my questions, measured and accessed the situation and wrote up an estimate. I met with two other plumbing companies for estimates but my husband and I will be going with A1 because they have the best price were the most professional. I deducted 1 star for the fact that they didn’t call me in the morning to confirm my appointment and the other companies did that and A1 gave me a window if 9-12 but came at 1pm. However they did call to let me know they’d be late. Overall, kindness and professionalism goes a long way and A1 has both.

A Kaiser

Chandler C. did a great job moving some water pipes over so our vanity could be flush with the wall on our ongoing master bathroom project. Chandler was knowledgeable, explained the work required, and made quick work of our problem. Will definitely use them again. Overall, A1 responds quickly and professionally which is awesome during a renovation.

Jennifer Van Deusen

Very good work. Tanner was professional, patient, and stayed with the problem until he found the solution. We appreciate the rapid response, and the after hours service. We highly recommend Tanner and your company.

Tahira Powell

I love this company they have NO COMPETITION! Very professional and fast! You get what you pay for, QUALITY WORK. I loved everything from my service to my Tech that came out and his work. Tony was the best part of my service! Very polite, respectful, punctual, and knowledgeable. He answered all of my questions and took care of all of my concerns. He is a great representation of the A1 company. Now I see why they are called A1!

Carolyn Morgan

It was a smooth and easy process from beginning to end. The verification process was awesome as I got a face picture of who my technician was and a phone call/text of when he would be arriving. I opted for an email receipt and received that shortly before they left. Tanner was great — quick, professional, and courteous. He let me know where my leak was coming from and what he was going to do to fix it. He made sure I was aware of the process. Definitely recommended.

Brandon Gazzanigo

A few days after settling into my new house, I came downstairs to see my living room flooded. Immediately called A-1 and Justin came to take care of us. Fantastic work, good pricing, and a load of knowledge of the situation. Turns out the caste iron piping throughout the house and exterior has begun to fail and I had roots in the main drain pipe. Justin spent 2 days getting everything back in shape and operable for the time being. I’d recommend him to anyone!

Mary Batten

I highly recommend A-1 Plumbers. We had an emergency problem with poor pressure in our hot water that was related to a problem in our tankless hot water heater. A-1 sent Christopher Boyd on the same day I called. He arrived promptly and quickly diagnosed the problem and did the necessary repair to restore both pressure and hot water. Christopher was very knowledgeable, highly professional, and efficient. He is also a personable young man. My entire family enjoyed meeting him. We would happily call A-1 again should we need a plumber.

Mary Batten

I highly recommend A-1 Plumbers. We had an emergency problem with poor pressure in our hot water that was related to a problem in our tankless hot water heater. A-1 sent Christopher Boyd on the same day I called. He arrived promptly and …

Donald Schroder

We installed a new dishwasher and did not have proper drain fittings. The old piping had rusted with holes. A-1 Sewer & Drain installed new plumbing and fixed the leaks. The service man was polite and knowledgeable, taking a reasonable amount of time to reach a solution to our problems. I would recommend A-1 Sewer & Drain for plumbing problems if you need a problem fixed right.

Steve Fugate

Mike and Tony worked on my home's plumbing over a 2 day, 4 hour period. They worked through a difficult issue to clear a pair of conjoined drain pipes and fix leaks I've dealt with for years. They where on time, quick (but did the job right), and very courteous. Mike offered options for me, and communicated what was needed and what was going to happen before the job started, which I really appreciated. I will absolutely use A1 in the future and I feel I can trust them moving forward.

Marc

Overall a great experience! Matt and Karon did a wonderful job installing an outdoor spigot and fixing a few leaks for us. They were on time, professional and able to answer all of my questions. Further, the office personnel were easy to get in touch with and super helpful. We will have them back for future work any time!

Tory Sutherland

Nick was awesome! Showed up early, got right to the root of the situation, shared some advice for some other questions we had. We learned some things that will help us out in the future as well. He was down to earth, really nice, and let me tell am I relieved to get my dishwasher, sink, and washer back. All the reviews I read rang true and im so glad I called. Getting a new faucet and will be calling them again to help us get it installed.

Briana Johnsen

A1 has always been responsive. Communicative. Honest and on top of their game. They listen, they understand and were very helpful. When there was something in the way of getting the job done. They communicated the issues and helped solved them. We were remodeling our bathrooms and Chris came to fix the plumbing. He was ontime, knowledgable and professional at all times.

Cody Pagano

Pat B was awesome. He came to connect gas fittings for a new gas line going to my range. He was professional and very helpful. I’m renovating my kitchen, and not only did he attach the new gas line, he also gave me advice on how to connect my dishwasher. I’d use this company just for the professionalism alone. The price was also very fair.

Jay Japan Love

Went with them after reading all the great reviews. So happy I did! The the lady at the office offered to send a plumber early the day of service. The technician Chris was very helpful explained everything he did and was doing. Gave me advise for possible future problems and cleaned his work area well. Having anyone out to have work done can be stressful. Although I felt at ease. Also for the work done the price was fair IMO. I will definitely have them back again if needed.

Brandon Thomas

I have been without hot water, for about 2 1/2 weeks. That entire time, I've been waiting for another company to keep lying to me. This company was contacted this morning. Came out today. And the parts were available immediately, would have been done today. On schedule for the next day. In my opinion, this has been a WAY better experience! Pat B. Was professional, timely. Great service! Jonathan, their tech, absolute genius. Hard worker. Caring. And maybe the water heater tech, I've have an encounter with, in my life! Not to take away from the other techs. But this guy, they would even consider the guru! Both Pats are great and responsible. And Todd on night shift is a all around great guy as well. Patrick had a helper, who you could tell was a hard worker as well. Not even sure if he was a helper, just talked to Patrick more. Got the job done at any cost. Will recommend to anyone looking for anything with plumbing issues. Thanks guys. Means a lot to me and my family. GREAT JOB 👍!

Mya Young

I had David H. come out to examine my housing water leak. He was very straightforward and professional. He did not beat around the bush nor waste my time or money! I appreciate that in a company because like many people right now, we are in a tough spot financially. Transparency is extremely important to me so thank you for being honest with us!! A1 will always be my first choice!

Joseph Hood

The technician, David, was very professional and answered all of my question without hesitation. He repaired a leaking faucet in my bathtub and clean up in no time. I will definitely be using their service in all of my plumbing issues! I was very satisfied with the service.

Diane Andrews

Brandon and his associate were on time, polite, and professional. He took the time and walked me through the video that he took of the interior of my drain pipe while discussing options to correct the problem. I would recommend this company and Brandon.

John Dunn

SUPER FAST SERVICE & MR PATRICK WAS EXCELLENT. HE WAS IN AND OUT IN A JIFFY !

Elsa “The Storyteller” Foston

Patrick was quite efficient. He changed the broken pipe and installed our new garbage disposal quickly, professionally and meticulously. This is the second time we use A-1 Sewer and Drain Plumbers and we are pleased with their overall performance. Will call them when we need them again.

Karen Burnette

I needed to have a bathroom vanity removed to get flooring installed. They were able to do it at half the price of others that I called and also scheduled a return trip to re-install for after the flooring was done. The tech was friendly and punctual and arrived at the front end of the time window that you are given. They sent me a text prior to arrival and even a picture of the person I should expect to arrive at my door. The service was fast and clean. I would definately use them again if I ever need a plumber again.

Michael Claya

Patrick was very efficient and patient. My house had dated kitchen sink plumbing and it was difficult to remove. He did not waste his time utilizing all his knowledge and resources to get the job done. He was kind, professional, and saved me money by allowing me to return some parts to the store I bought. I will be using A-1 again to replace a bathroom faucet.

Cheryl Thomas

Bert was excellent. On time and repaired the toilet at my Mom's home. A1 service. No problems. 😊 …

Peter Lavallee

Easy scheduling. Fantastic service. Up front pricing. Quick repairs. All things you hope to find in a plumbing service. While my repair was small and straight forward Kyle kept me up to speed on the work he was doing and the price was fair given the time spent and materials needed. Will go back for any plumbing issues in the future.

josh carpenter

Pat came out to fix a severely backed up drain line. I was given a window for him to arrive, and he was on the earlier side which was great. Gave me call with notice that he was on his way, which I really appreciated. He did what he needed to do and fixed the problem. Showed me what the issue had been, and promptly cleaned up with no trace he had been in the main sewer line. A-1 has taken care of us 2 times now with great results, and their guys have been professional and personable.

Loren Osborne III

They came out, trobleshot the issue and were able to let me know how to hold over until my vents were able to be fixed (they came at night). Not to mention I had just mopped and they didn't leave a trace under the sink or on the floor. If you're wondering if you should use A-1, I'd easily recommend them.

Lampy2011

Jeremy was our service technician who arrived on time as was stated and handled our issues promptly and professionally. We had a badly clogged kitchen sink as well as an issue with the hot water in our shower. He tackled both problems quickly taking the time to patiently explain what he was doing plus made recommendations for possible future tasks to improve the quality of plumbing in my older home. I was completely at ease with him and appreciated his courtesy in cleaning up after his work and wearing shoe covers to control tracked in dirt. I will continue to use A-1 as needed and recommend you to my neighbors, and I want Jeremy to be our regular maintainence tech. Thank you for a great service experience.

Jonathan Chambers

Great service and professional plumbers. I would say these are the most professional and honest people I have dealt with. Only reason not 5 stars is a 5 minute repair cost the full $195 service fee. Would be 5 stars if the service fee for quick jobs was a little more reasonable of a cost. Highly recommended either way.

Michelle Smith

Mr. Hayes was very friendly and very professional. My mother-in-law outside faucet was leaking really bad, and he came the day we called and he fixed it and now it works great. I will definitely be calling them from now on and I highly recommend this company. Thank you, Mr. Hayes and A-1 Sewer & Drain plumbing. ❤

Connie Willoughby

Matt and his partner were courteous and informative. My dishwasher leaked just as Matt came in with the tankless water heater. Matt gave me some hints about replacing my dishwasher, like possible brands and where he would go if I were to buy a new one and why. Also he told me A-1 could install it, etc. Very helpful. They did the work on the water heater promptly and explained about the water temperature and a little about a circulating pump, should I decide to go that route.

Shannon Stakes

We've used A1 several times in the past few months. They are very responsive, always on time, and they fix the issues. The technicians are professional, safe, and efficient. We are very happy with A1 Sewer & Drain!

Bob Yeates

I called A-1 Sewer & Drain Plumbing & Heating in Williamsburg to replace my water heater when it went bad. I was amazed how fast they changed it out, and they did a great job! “The plumber was neat and friendly; the price was very reasonable.

Ryan Shipley

Very responsive and professional. Jeremy explained the reasoning for his recommendations and wasn't pressuring in any way. He was actually early each time. We appreciated the texts from A1 that showed the name and picture of who was coming to our house. We also appreciated the pre appointment confirmations to prevent covid exposures.

Brian Pierro

This was not an easy fix recessing a natural gas line into the wall for a new gas stove. The guys both were professional and timely the only issue was lack of the proper box that like everything was out of stock so had to be ordered to finish this job on Monday. I will be using them for my next project replacing a toilet that I discovered is leaking. Thank You!

Michelle C

Patrick made sure I knew what was going on. I was at work and he made sure he was able to connect with me. He explained to me why I didn’t need to move the spigots at my house and was very happy that he educated me first before doing anything. Thank you Patrick!

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