Reviews of Zoom Drain. (Plumber) in Portland (Maine).

Zoom Drain

840 Reviews

400 Comments

Plumber

Plumber

39 Immersion Dr Suite 1, Scarborough, ME 04074, United States

Description

Information of Zoom Drain, Plumber in Portland (Maine)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Zoom Drain

Reviews of Zoom Drain

Traci Bartow

Rob was amazing! He explained everything he was going to do and was fast and efficient. It was an after hours call and he was kind and thorough and solved the issue without a problem. You could tell he liked his job and it showed in his work. I’m so thankful to have the problem resolved, nothing worse than a toilet not working! I would and will use this company again if ever the need arises. Thank you so so so much! Thank you also to Kristy who took my call initially she was great as well and had Rob on his way to me in under an hour🙂Great teamwork. Great company! Traci B Old Orchard Beach ME

Victoria Kundishora

I am extremely impressed with this fabulous company! Tyler was professional, knowledgeable, thorough with his explanations and patient with all of my questions. He knew exactly what he was doing. He was quick and efficient. He was also calming in his demeanor, even though I was a bit stressed. He made suggestions regarding upkeep of our drains; that is, what to do and what not to do. I highly recommend Zoom Drain to fix any issues of this type if they occur. A special shout out to Tyler! Excellent job! A special shout out to the office staff as well, Kristie! She was very efficient, friendly and funny. Loved how thorough and communicative she was! Great experience with Zoom Drain all around! Thank you, Victoria

Jennifer Trudell-Butler

Rob came up to Auburn, he was punctual and efficient. His customer service skills are beyond amazing, he walked me through step by step of all he was doing, the price and explained what each step would look like and the expected outcome. The communication in all aspects both the scheduling and Rob were phenomenal and I will recommend Zoom Drain to anyone needing pluming services!

tamara risser

We live in an old house so services like Zoom Drain's are part of life. But in the various times we have worked with them they are always absolutely the best. They get there fast, scope out the work, confirm the price and I don't know where they find their techs, but they are beyond awesome! Smart, nice, articulate and knowledgeable. Such a pleasure to work with. We recommend them without hesitation. Cheap? No. But when you need these services you need them, and it's really good to have such professional folks to work with.

Wanda Desrosiers

From the moment I called, I was well taken care of with pleasant friendly staff. They came that very day. Rob showed up and was very professional and friendly. He kept me informed every step of the way. My issue turned out to be very serious and I needed more work done than just opening a plug in the sewer. With how Rob walked me through each step of the way I was 100% satisfied his recommendation was the way I had to go.

Josh Feinman

Marcus was responsive, fast and incredibly professional. He clearly explained the potential issues and the steps he would take to diagnose them, letting me know at each step what the cost would be. He quickly found the issue and resolved it. All along he was so nice to my family and dogs!

Deanna Viger

I had excellent service from the phone call, follow up call and he arrived in a timely manner. Tristan explained things so I felt comfortable with what was to be done to remedy my problem. He protected my floors and kept things as clean as possible. When done he left everything as it was when he arrived. I am pleased with the results and would highly recommend Zoom Drain.

R LF

I called with a sink/dishwasher issue, and they suggested I have my septic tank checked out first, even though they don't do septics. It turns out that was the issue, and I was able to resolve it without having to pay a plumber to discover that issue and not be able to fix it. I am astounded by this professionalism and helpfulness. I have used them in the past as well and they were great. Would 100% recommend.

Timothy Karu

Discovering a backup from your sewer drain is one of the worst feelings as a property owner. I genuinely had no idea what to do. I called Zoom and immediately the situation was better. The person who answered the phone was kind and got me an appointment as quickly as possible. Service was prompt (early!) and the people who performed it were great. Worked quickly. Solved the issue. Recommended great solutions. Helped me find a cleanup service. They were truly fantastic. I couldn’t recommend Zoom enough.

Bill McManus

I had a plumbing issue where there was a back up. Tristan was very thorough and determined to locate the blockage and to ensure a clear flow into the septic tank. He was successful and was engaging with me as to what he was doing. Would bring him back in a second to resolve drain issues and a great representative of Zoom Drain.

Leesah Patt

We had an emergency and Zoom Drain sent Rob right out. He was so friendly, so informative, really helpful and solved our issue quickly. He really knows plumbing inside and out (pun intended). Highly recommend them anytime you have a plumbing need!

Christine Baran

We had a large clog just before our septic holding tank and Bob came out quickly and solved the issue pretty late on a Sunday night. He was very professional and seemed to enjoy his work helping people. Highly recommend Zoom Drain.

Jacqueline Shea

James was excellent. Emergency call in a Sunday night in the rain. He arrived promptly, diagnosed the issue, was upfront about cost and clear non next steps. Highly recommend James & Zoom and will use again.

Annie DiVello

Rob and Kevin were the technicians who helped us with a clogged drain pipe. They were highly professional, knowledgeable, and experienced. They spoke to us in a relatable way so we could easily understand all of our in-plug options. We highly recommend Zoom Drain.

Kayla Bragg

Marcus was a pleasure to work with! Friendly, on time and efficient. I appreciated the booties over his shoes while walking through my home and the courteous clean up after repairing my kitchen drain. Highly recommend!

Cheryl Brown

While my leak issue is not complete, Rob mapped out the steps needed and made a plan with me to resolve it. He was patient and thorough, and I have every confidence I’ve chosen the right company to see this through. It’s a stressful and upsetting situation and the service and care from this entire Zoom team has been excellent.

Allen Rivest

An emergency call was placed and James responded promptly. His patience and explanations were greatly appreciated. He was very knowledgeable and professional despite a difficult situation. I recommend James without hesitation.

Ann A Lovegren

I'm grateful to be able to call Zoom Drain, receive a quick visit and professional reasonable plumbing service. The two times I've needed them, I've had James Miller as the plumber. James is smart, pragmatic and a good diagnostician. I trust his advice and will use Zoom again.

Monica Millhime

Rob was an absolute professional. He shared the process of the procedure and explained the ramifications related to the task. The quick response time to our deadline situation is to be admired! Rob's personally was personable and reassuring. We highly recommend Zoom Drain, ask for Rob!

Rae Pinyard

I called Zoom Drain this morning with a wet basement floor and within hours, two professional, friendly techs (Joe and Ronnie) were here, quickly diagnosed the issue, and cleared my foundation drain. The people I spoke to in the office were also friendly and helpful. 10/10 recommend.

ROBERT A. YARUMIAN II

Tanner and I partner worked in perfect harmony and did an outstanding job which ca not be described in words. They restored my faith that there are still young hard workers which actually enjoy it dirty jobs. Well done. Many many thanks.

Alan Lishness

The scheduling process 2 days before Christmas was friendly, simple and accommodating. Tristan did a great job describing his process and defining multiple approaches going forward. We couldn’t have been happier with his work and his demeanor.

Jennifer Klieber

We had a very urgent and tricky septic plumbing issue. Joe did a great job minimizing further waste leaking into the basement in what was a challenging repair. Joe has great communication and kept us up to date along every step. Great job all around.

Mike Kohut

Backed up main drain. They came out on a weekend and got us going again. They were very transparent about the costs, which I really appreciate. The technician took time to talk to me about all the options. Would definitely use again.

Meghan Pilar Whittier Habibzai

Zoom Drain did such an awesome job. Their staff is courteous and got our emergency clog repair scheduled right away. They got us all set up with a new toilet within 48 hours. They’re quick and efficient, and we’re so grateful. James is amazing!

Sam Shandorf

Very professional and this is the 3rd time I’ve chosen to hire them for work in my home related to plumbing. I continue to go back because they are quick, incredibly neat, respectful, and the techs that have been in my home have never talked down to me because I don’t understand plumbing, and didn’t mind explaining things to me in a different way if I needed more information. It is pretty pricey which is a bummer, however, I know the job is done well and that I won’t need them to come back for that issue (Each time they’ve come out it’s been for separate things). When I can afford a complete plumbing overhaul they will be the ones I call!

Spencer Lefebvre

I couldn’t find any local plummers for an emergency drain issue. James the technician got out to my house within an hour of my calling. He asked many questions about the property and quickly started diagnostics. He identified the problems and presented solutions in ways anyone could understand with risks and benefits of all options. He was thorough and very pleasant despite because called on a Sunday night. Would 10/10 recommend zoom drain and James to anyone in my family.

Michelle Bories

Marcus was wonderful! Very professional - even arrived early for a last minute call .. left my bathroom clean, disposed of all rubbish. He's very professional, and got the job done quickly. Even brought a treat for my dog :) thank you Marcus!

Rich Rocchini

Zoom arrived in time and went to work on an extremely difficult blockage. A hard plastic bottle was lodged in the trap and would not budge. Through patience and persistence Tyler removed the toilet, cut out the bottle, and got the unit up and running like new. They are pros who work hard and keep in good humor throughout. A+

James Ross

Tristan did a good job - kept me informed during entire work completed. Only reason not a 5 was due to cost of various services - but weekend and emergency I get it - nothing reflective of him or his work. Don't expect 24-7 coverage with company as they advertise but again not on him

Alexia Adams

Rob was great! Friendly, thoughtful about his approach and gave us options as to how we could approach the issue. Will definitely use zoom again if the need arises (hopefully it doesn’t)!

Bill Vanderburg

I engaged Zoom to unclog a bathroom sink drain. Technicians arrived on time, evaluated the problem, presented a solution with a price. I agreed to proposal and they completed the job immediately, solving the problem. I was very pleased with the professional, competent service.

Beverly McKeage

Rob was professional and very knowledgeable! He fixed my slow drain and provided me with information on how to fix it in the future. I will definitely use Zoom drain in the future.

Ilissa Shenett

Called for emergency service at 7a, since I had two toilets and three sinks clogged with guests arriving after lunch. James arrived at 1p and not only cleared the drains, but checked all the water lines within, as well as exiting, the house - finding that the ensuite shower was clogged as well. He explained the process and costs very clearly, made extra recommendations to keep my system running well, and was honest about what he thought I needed done - no upselling at all. I felt confident letting James efficiently handle what could have been a very stressful pre-holiday situation!

Jesse Fowler

They came right on time, got to the root of the problem and two hours later it was fixed. Not cheap, but its a job I wouldnt want to have to do. I feel confident they got it done correctly and the 6 month warranty is very helpful.

Susan McCarthy

Joe and Charlie did a great job! Explained the situation, provided the estimate and completed the job. Very professional! Would definitely recommend Zoom!

Stephen Teng

Great experience! This company was quick and affordable. Charlie, the rep that helped me, was great and super knowledgeable. I plan to use them again. Thanks for the great work!

Robert Lyman

Tyler was great, corrected the issue at hand and gave further recommendations. I was able to get service on a leaking toilet same day. Very happy.

Joseph Maisonave

The technician, Tristan was excellent. Thorough, knowledgeable and professional. He entertainrd all of my questions and was very courteous. Very highly recommend him.

Pam Stagg

Called late Tuesday afternoon and got a next day appointment (not emergency). Given a window of arrival and texted when en route. Professional and courteous. The diagnostic and solution was implemented quickly and the worksite left spotless.

Mike Williams

This was a job that was simple in theory and turned out to be a much bigger mess than expected. The tech dealt with each obstacle like a pro and attacked with different solutions. He eventually figured out what was up, cleared the obstruction, and got me back in working order so I can do business. Friendly guy who explained everything to me and got the job done right.

Bailey Cummings

Zoom Drain did a great job - they came the day after I called when I couldn't find anyone else to come for at least a week, they were very professional and friendly, explained things to me clearly, and fixed the problem quickly. Definitely recommend them!

Richard Niles

Excellent service. He took his time to analyze the problem and did a test to prove his conclusions. Also did the lower price service first and fortunately it worked and again stress tested the pipes /drains to make sure the cleaning worked to prevent leakage. Overall we had a very good experience

gtins105

I called Zoom Drain with a problem regarding a clogged basement perimeter drain. They sent two very qualified technicians who quickly figured out the problem and corrected it. Tristen and Kevin worked together to resolve the problem quickly and professionally. I Recommend these guys 100%

Calla Roy

Marcus and Ronnie were courteous, friendly and knowledgeable. They informed us of each step in the procedure to clear our plugged septic line. True professionals!

Ryan Mater

Zoom Drain for the win!! The technician Joe was very attentive and corrected our issue in a timely manner. We have used other company’s in the past and none of them compare to the quality of service Zoom Drain provides.

Christopher Beedle

Tyler was great! Got right to work and let me know exactly what he was going to do and what it would cost. Would definitely use Zoom Drain again.

James Vitello

Responsive to our sewer pipe back up issue. Knowledgeable and professional. Clearly explained service options and fees. Able to fix the issue.

Denise Clark

I run a soup kitchen from our church and he came out and cleaned the grease trap tank! He was informative and engaging on every step! His knowledge and care are very apparent!

Nolyn Anderson

The team that came out was very helpful, explained their process and very transparent on price. This is the second time we’ve used Zoom Drain and it’s been a great experience.

Heidi Sawyer

Waking up to plumbing problems, especially ones indicating a sewer back up is one of a homeowner’s worst fears! Called Zoom Drain at 8am and spoke with Kristy, and Joe was at my house by 9:40am ready to get to work. He was professional, efficient, and knew what he was talking about. He cleared the issue right away but also explained due to the age of the house there could be some pipe decaying issues that if our system backs up again we may want to go in with a camera. He was not pushy, nor salesy - even said most customers will wait to see if it backs up again before taking that step but if I wanted peace of mind he could do it while he is here. The cost of the camera was very reasonable, and he showed me the decaying pipes and also showed me where there could also be an issue on the city side that I should look in to. Gave me a thumb drive of the camera video and said will give it to the engineering team to provide an estimate should we decide to fix that (but no rush). I am thoroughly impressed with my zoom drain experience and will absolutely use them again and recommend to others! Thank you!!!!

Paul Mcclellan

I needed my bathroom drains cleaned. Rob was the nicest guy to deal with. I highly recommend this company in fact everyone I dealt with was awesome

Jennifer Brann

The pair not only diagnosed in recorded time, yet fixed the problem quickly and stayed until everything was working perfectly. Well worth the cost!

Deb Ostrosky

My technician, Charlie was friendly, respectful, informative and professional. Very impressed that a young person such as Charlie has such a courteous manner.

Jeff Perry

Zoom Drain was there to solve the problem when no one else was. They were friendly, honest, and reliable. I highly recommend them

Shantel Voisine

Had a slow drain in sink and clogged toilet. He arrived within two hours of my initial call and completed the job in a timely manner

Scott Pearl

Excellent response. A little on the expensive side, but worth the $. Very knowledgeable, & professional. Good job site cleanup. Good recommendation to disinfect the area of concern.

Jackie Marshall

Faced with a sewer drain issue on New Years Eve and a weekend Zoom Drain answered the phone and had someone to our home quickly.. Our Tech Rob was professional, found and resolved our issue (which ended up being no small task)

rita siavelis

They came within an hour. Estimate was clear. He finished the job quickly. He was knowledgeable and friendly

SUSAN FEKETY

I tried all my tricks to clear my slow drain—until I finally totally clogged the line. Called Zoom Drain and they had someone at my house within a couple hours. Drain was cleared of an impressive hair wad; pipes were put back quickly and the work area was kept tidy. Technicians were professional and personable. My house is old and so is my plumbing and they managed the quirks with grace and ease. Price was quite reasonable and handled in a transparent manner. I was very happy with the service.

Jocelyn Hatch

James was absolutely amazing today. We travel 2 hours down to my rental house in Scarborough and we're very concerned about a drainage issue that we were having. James spoke clearly an eloquently about how he was going to fix the problem, approximately how much it would cost and also if we were comfortable with that before he began any work. I would highly recommend zoom drain for anybody that's having an issue!!!

Matthew White

We have had two really great experiences with Zoom Drain. Marcus fixed a toilet issue for us and James came another time to clear a clog in our sink drain pipe. Both very professional and great to deal with. Response time from Zoom Drain was incredible with them being onsite 24 hours from the request each time.

Kaziya Lee

Joe and his partner did a fantastic job fixing a busted sewer pump. Fit us in the same day I called and finished the job the next day. We also needed a pump truck and an electrician, which he arranged for us. Cost of the job was $760 and although I didn’t shop around, I think it seems reasonable for fast, quality trade work these days. Joe was also very professional, personable, and explained everything along the way, which I really appreciated. Oh, and added bonus- their dispatcher (Kristy I think?) was so friendly and accommodating. I would definitely recommend Zoom Drain and will use them again in the future.

Dick Leeman

The team arrived on time, was very communicative and professional. Together with the excavation crew the nasty work of replacing my sewer pipe went without any problems. My concerns and questions were answered throughout the day with poise and assurance. They cleaned up thoroughly before vacating the property and charged exactly what was quoted. A very good experience overall.

Marta Maldonado

Oh Dear Lord! Marcus saved the day today! I had a nasty leak in our sump pump and was looking for emergency service near Waterboro. I called Zoom Drain and Marcus came to the rescue. He worked his magic: got the needed part, installed it and then made adjustments and changes to the whole pump to assure that it was working properly. It was a tough job, but he did it and made it even better! Amazing attitude and set of skills. Zoom Drain for life! Thanks team!

jonathan sampson

Joe and the team were extremely professional and worked late on a Friday to get the job done. They explained all aspects of the job in detail ahead of time and during the work. Drew in the office was very attentive and completely on top of coordinating the job. We are all very happy and relieved. Thank you.

Janis Kordana

Zoom Drain/James did an excellent job fixing the issue we were having with our pump. James was very professional and knowledgeable. He told us exactly what he was going to do to diagnose the problem and the steps he would take to fix it, quoting the price for each step. He was able to diagnose and solve the problem very quickly and then he waited for the pump to go through a couple of cycles to make sure everything was working right. Very happy with the service and will use Zoom Drain again in the future.

Mark Caron

Joe was here within an hour of my call for a backed up washing machine drained. He quickly diagnosed the problem and had the drain quickly fixed. Professional service. I highly recommend Joe and Zoom Drain.

Jim Higgins

All the drains were backed up in the house this evening. Joe from Zoom Drain arrived in less than 1 hour and knew exactly where the problem was- a backup in the septic tank. Problem was fixed immediately, excellent service and know how. Thanks Joe for saving our weekend!

James Breen

Rob did an amazing job, he was able to unclog the French drain outside my basement door. He was helpful and answered all my questions while getting the job done right!

Joseph Couture

The gentleman I dealt with was very honest and down to earth about explaining the problem and routes to fixing it. Also gave me options to save myself some headaches down the road.

Shannon Palermino

James was extremely friendly professional and prompt with his services. Highly recommended.

Linda Sanborn

Rob was on time, professional, experienced, explained everything, worked efficiently. I am very pleased with this service and would use them again.

Brian Casey

If you need your clogged drains cleared fast, Zoom Drain has you covered and Joe will get the job done. He was prefossional, easy to work with, and gave good advice. Zoom Drain won't be the cheapest(a septic company gave me a cheaper qoute for jetting after they did an inspection of the whole septic field). I lucked out with same day service so it was more then worth it. I had the entire main sewer line jetted for fat removal. Cut a 4 inch candle in half (× 20+ ft in lenght) and you'll have a good idea of what Joe was dealing with. With my father and brother driving 4 hours to help me work on my new house for the weekend, we needed a bathroom to function without poop coming out of the kitchen sink.(I wish I was joking.)

Meg Cole

Tyler was very professional, and was also very thorough in relaying strategies to avoid this problem in future. Came on time and were very quick in assessing and solving our problem.

diana fisher

Tyler was very nice. He did a great job. I just have to say from the reviews I read online the pricing is quite a bit more expensive than I anticipated and even though they did get the job done I think the pricing is a little extravagant. Be prepared to spend $4 00 minimum and to have a drain cleaned about 8.

Stephen Carriuolo

James did a great job diagnosing the problem. This was not your ordinary clog drain fix. James went above and beyond to try and help us solve the problem. James dug multiple holes to help us find the correct lid. James was really outstanding. The crew could have left at any time but stuck it out to get the job done. We really appreciate the hard work and effort put in by James and the crew. We would absolutely recommend James and Zoom to anyone having drain problems! Will call Zoom in the future great service!!THANK YOU JAMES and ZOOM!!

Colin

We were out of town when our house sitter reported some drains backing up. Turns out it was our main sewer line. These guys were able to visit the house on short notice, sort the issue out, and communicate everything to me extremely well considering I was on the other side of the country. 5/5

Kevin Perkins

Marcus was great diagnosing and fixing the issue that we had. He was an absolute rock star working with the people that were worried and annoyed with the inconvenience. Marcus was amazing all around!!!

Ryan Dumond

Discovered we had a Sewer issue late one Friday afternoon. Called Zoom and we talked through the issue on the phone. Instead of pushing for an emergency service and fees, they established we could get through the weekend with our issue to save us the cost. They were out the following Monday bright and early to look at the issue. Discovered it was worse than initially thought but they kept us apprised of the problem and costs along the way. Fantastic service and experience.

Javier Nava

From the moment I called, they were nothing but friendly and helpful. Tristan was diligent on solving our problem which was not easy. I will happily recommend this company and use them again in the future!

Mina edu

Nice people, very thorough, and informative. I Would use there service again. Really appreciated the technicians and the people I communicated with when choosing the new toilet and scheduling the installation.

Kevin K

Had a great experience! I was able to get my repair complete same day! Two techs, worked well and for my sump pump unclogged and reseated. The price was a bit high but was a fixed rate so I knew it what it was at the outset. I called at 2:30 and was fixed by dinner!

Tom Paradis

Tyler greeted me and we discussed the issue, he explained the process and the plan for completion. After my approval they went right to work and completed clearing the drain quickly.

Julia Cabral

Tristan showed up on time, very professional and did a thorough job investigating our challenging drain issues. He was pleasant and answered questions and cleaned after work was completed . This is second time I have used Zoom Drain and highly recommend.

Rainee Hicks

Tristan was friendly, explained the options for clearing the clog from the drain. He talked about best case scenario and worst case scenario and what the cost would be for both. He was helpful and very knowledgeable.

Elaine Boutot

Emergency visit! Tanner was awesome unclogging us! What a shock after just moving in! Tanner was great! Would highly recommend for any type of emergency

Aidan Hardy

Have been having drainage issues for awhile and these guys were great. They dug through clay and rocks and totally went above and beyond. The map I gave them turned out to be incorrect and they took the time to measure and modify the map.

Roy Karlsen

Tech did a great job. I wasn’t there but he called each step of the way to update me. Zoom drain who was supposed to call me back with repair options for a cracked sewer pipe is a different story. Never heard back from anyone. Rather disappointing.

William MacCallum (Mac)

I am very impressed by the courteous, punctual, professional and courteous manner. The team got the drain cleared thoroughly and expeditiously and left the work area spotless.

Jeremie Lemay

Joe's always a super star but I did not call him for service this time. If I was a gambling man I would feel safe to say Mike in Portland had no complaints about Joe's on point service either. 👌 …

David Cote

Tyler and Rob were very professional. Rob said he was an apprentice and can learn much from Tyler. They were able to find the problem, however, unfortunately for me not the results I had hoped for. But they did find the problem nonetheless. Excellent job.

Joni Boissonneault

Amazing service and explanation. Tyler is very knowledgeable. He and Jesse did an outstanding job.

Josh Tardiff

Marcus was just excellent to work with. Got our desired line cleared and also gave me some additional knowledge of the existing drain line for future maintenance.

Suzanne Chambers

Marcus did a great job! But we thought a little pricy even though on weekend.

David Fox

Zoom Drain service was excellent! They were able to get out here quickly to fix our slow draining kitchen sink. Thank you Tyler!

Matt Bishop

The service was fine but I felt I was overcharged for the amount of work done. Called and got back to me awhile later and helped me with price. Good customer service.

Pamela Winters

Rob from Zoom Drains was here today, on time and very professional and personable. The job has been completed , drains are flowing!

Ann Root-Bolduc

Emergency situation assisted. Recommend solutions & happy with the company, product Thanks to Tyler!

Tom Gass

Joe assessed the situation and determined there was an issue with drainage but advised it would be better to drain the septic tank, which Zoom Drain doesn’t do, before doing anything else so was left unresolved.

Brian Randall

James at Zoom could not have been a better professional. On-time, on budget and extremely knowledgeable—I would highly recommend Zoom.

Kim Filippone

Tyler arrived early and was beyond thorough, patiently answering all of my questions as I tried to understand the cause of the clog and how to prevent it from happening frequently. Amazingly clean too - he had lots of rags and drop cloths to ensure no mess was left behind. Will definitely use them again - my husband saw one of the trucks at a Cumberland Farms so their marketing is working!

Hank Mcinnis

Very quick and efficient. Called them yesterday and they came at 8am today. Problem cured in a half an hour.

richard fitzgerald

The job was well done they are very clean their equipment is new he is very very polite the residence enjoyed him I would recommend them to anybody

Ric Mulkern

James is a role model employee and a wonderful business representative. He showed great respect for our home and enthusiasm for the company he works for. I really liked how he employed a non invasive approach prior to having to actually cut pipes. I would recommend your establishment in an emergency.

Kevin Riley

Our technician James was outstanding. He was very professional and he took the time to explain exactly what he was doing and why. The problem was solved and James recommended some possible preventative services for the spring. We appreciate the emergency response and service.

Phil Engel

Fast, professional service. Cleaned our clogged foundation drainage system without a hitch! Couldn't be happier!

Laura Hehn

We have had zoom drain out to our house twice so far. The first time Marcus fixed our sump pump after it flooded on the Friday of Labor Day weekend. They were very professional and responsive and we really got the sense that they are in the business to do a good job by their customers, not just out there to make a buck. Today we had James out to scope and clean our sump pumps and he did a full servicing on them as well as fix a leaking pipe under the sink and three clogged sink drains. He worked very hard and efficiently to tackle our long list of issues in record time, and explained things very clearly to us, and fielded lots of our questions as well! Would definitely recommend and use again!

Anthony Dahms

I paid a little more than I wanted but they showed me the problems gave updates and got everything functioning as it should. Professional and timely.

Jennifer Lummis

Hello My experience with James at Zoom Drain exceeded my expectations. He is the consummate professional. Knowledgeable, patient, communicative, and outstanding at the work that he does. He was very conscientious about keeping me updated on pricing as the project evolved, frequently letting me know the value of additional procedures as they related to solving the problem, what they would cost, and also sharing where we could save money. That level of communication and honesty is highly valued. Zoom Drain is lucky to have James. In addition to solving my immediate problem, he was a pleasure to deal with. He has a great personality and wonderful sense of humor. I also want to give a shout out to Caleb who was with James during the course of the remediation. Caleb also deserves high praise as he was very effective at helping solve my problem, communicative and very professional as well. Many thanks to them both, I’m grateful for the help they provided.

John P Gorham Jr

Quick, professional service that was detailed oriented. I have used Zoom Drain in the past and have made referrals to other property owners.

Nicholas Beaudoin

Just got off the phone with Zoom, Yvette rocks! I had scheduled an appt. for yesterday but my techs never showed up. Definitely confused, I rang today to figure out what went wrong. Yvette answered and took such good care of me! She helped me figure out what went wrong and corrected the issue promptly with KILLER service. Seriously, she is awesome and wicked friendly! A great representative of your company, 10/10 bravo!

George Spatoulas

I have called on this company for several years. The services has be ok but this year, for the same camera inspection of a drain pipe, that took about 12 minutes to complete, the price was almost $300 over 20 percent.... that is too much IMHO.

Suzy Foge

They solved a problem I thought couldn’t be solved and only charged for what they did. They were very courteous and professional and were happy that I was happy

Deb Kennedy

Excellent communication and showed up right away. An emergency call. Was polite, kept me informed along the way and very knowledgeable. Would highly recommend Tyler and your company!!

N Jean Tourangeau

Guys did a great job clearing out totally clogged kitchen drain. Very professional and thorough, start to finish.

Edie Forbes

Zoom Drain saved me from having to spend the night in my basement taking care of my leaking pipes. Joe was outstanding - friendly, obviously experienced and skilled at his job and explained everything he was doing. I learned a lot about plumbing! Highly recommend Joe and his team.

Annette Beaulieu

The company replied to my urgency of the matter and sent Marcus out immediately! He was very professional and courteous and sympathetic to our situation and got the problem resolved immediately, Zoom Drain will definitely be my go to and will highly recommend to everyone, thank you for everything!!

Cameron Campbell

Tristan was a man absolute boss. Not only did he spend every moment showing me exactly what he was doing and why, but he was able to clear out one of the biggest blockages I’ve personally seen and had a smile on his face for most of it (sometimes you just can’t) I would recommend this company to anyone who needs work done quickly and done well.

Baxter Brookies

I highly recommend Zoom drain cleaning! Tanner was polite, professional and friendly. He took the time to carefully explain the process and in the end showed me in detail what the problem was and how it happened. I'm extremely pleased with the service and the work he and his company do!

Josh Hansen

Excellent service from scheduling to completion of the job, professional every step of the way.

Suzanne Bleau

Tanner was great. We had an issue on the weekend. We able able to snake the drain and get us up and running in no time. Highly recommend Tanner and Drain Zoom.

Robert Wing

Had a very positive attitude like his job was very professional showed every detail of what he was doing to me so I could understand exactly what thet process would entailed thanks

BRUCE ROBERT

James, was very efficient, pleasant, knowledgeable and effective in solving the drain problem!

Chris Harris (Aurelaan)

We had a clogged main line due to roots that grow through the pipe near the street/sewer junction. Rob found the obstruction and cleaned it up. Lifesaver!

Maine Islander

James was excellent. Very knowledgeable and conscientious. Extremely happy with the service.

William Reid

Tristan was awesome! Highly recommend for a quick fix to a no-fun problem.

Donald Stein

Couldn't have asked for better service. Highly responsive and professional. Very fair pricing for the amount of work they did. I would recommend the company and Tristan to family and friends without hesitation!

eternalrei

They came well within the timeframe that they were expected t and got it done rather quickly as well. There was a blockage that we couldn’t access that they were able to dislodge and remove. So polite as well. Thanks guys!

Stephanie Randall

Both young men were professional and knew what they were doing. Got the problem fixed and took extra steps to make sure that the issue was resolved.

Tim Yount

Noah was informative, professional and answered all our questions ! All our experiences w Zoom Drain have been positive.

Carolyn Buehner

Joe did a great job, was easy to work with and a true professional!

John Everett

This company has been great to work with and I have used them many times with the same results, good service done by good people, from the phone call through completion.

Michael Johnson

I've used this company a couple times. They do excellent work. Very professional! Highly recommended

Colleen Fuller

We had a fantastic experience with Zoom Drain. Rob and Matt were exceptionally professional, friendly, courteous, knowledgeable, and provided wonderful customer service. They encouraged my husband and me to ask questions and see the progress they were making when they were retrieving a 4 inch piece of plastic that had fallen into our sewer line previously and was causing blockage issues. They also replaced our sewer trap after removing the blockage. Rob displayed incredible creativity and problem solving skills for the plastic retrieval issue. I highly recommend Zoom Drain and would not hesitate to work with them in the future.

stephanie Colon

My septic pipe was backing up into my basement, he went into my septic inlet to assess the situation after removing the heavy lid ,he stirred to see how much movement there was ,he hydrojetted the septic pipe and moved a huge clog out to restore our ability use our bathrooms and live life. He was personable, prompt,he made us laugh when we wanted to cry,he made us feel cared about and went above and beyond to help us,he clearly loves his job and takes pride in his work and the company he works for. We asked for his card because in the future if we require service again we will be requesting him. Thank you for an outstanding job Rob Melanson.

Nathan Hart

I've had really good Zoom Drain experiences. The office is very communicative, as were the staff who came out to my home. I felt confident in their attention to detail and had great experiences using them.

Matt Libby

Great service. Friendly and helpful techs. I will always use zoom!

Jenny L.

Rob was professional, friendly, skilled, and honest. I would highly recommend.

Laura Labbe

Professional, friendly service. James was very patient and made sure that I understood the answers to his questions.

Henry Aliberti

Technician, Rob, was on time, knowledgeable, accessed sewer trap & line, explained process and options for prevention of future issues.

Greg Kesich

We had sewage backing up into our basement. Nightmare. Zoom Drain responded quickly to our request and the technician arrived on time. He was very clear about how he would approach the problem and we quickly agreed on what he should do including the price. He did that work and we consulted again. I'm happy to keep working with Zoom Drain and would recommend them to anyone.

Jessica Devine

My sinks were backing up into my bathtub and zoom drain sent someone for same day service to clean it out. They came exactly during the time frame they quoted and got the job done quickly and efficiently. Wonderful service!

Monte Baan

Technician was very professional, curtious, personal. Would have Tristan come back in a heartbeat.

Jacqueline Delasso

I can't begin to thank Rob Melanson enough for the high quality of work and professionalism he displayed while doing work in my home! He took the time me to explain step by step of everything that needed to be done. Answered any questions I had! Thank you again! I also want to thank Miss Christie that took my call and was very kind in assisting me with my delemna! I would and have recommended your company anytime! Again thank you!

Jay Criswell

very good service . very friendly and professional our business will use him again

Tristin Thomsen

They made a painful situation as painless as possible. They were prompt and professional and all four employees I worked with were very polite and understanding. They provided me with information and let me make the final call regarding next steps instead of pushing for a larger, pricier project. Thank you, Zoom!

Pamela Dunham

Good experience with Marcus.. he was clear about pricing after answering all my questions and then cleared 2 drains that were backing up. He gave me insight how we can improve the plumbing in the future to decrease the backups. .

Peter C

When my plumber could not identify the source of an odor I contacted Zoom Drain, first time using. Very professional and thorough and we agreed on a few initial steps to try and mitigate with a plan to follow if the odor continues. I was very impressed with their approach - far more thoughtful then my plumber (more of a generalist - not faulting them). And thought the price for the call was very reasonable. They also were able to schedule me within less than 48 hours from my initial contact. I definitely recommend.

Stephen Monn

James was my technician and arrived at approximately 11:45 to replace my sump pump in the basement. He was very thorough in his explanation on was was going to transpire. He was pleased with the access and said he had the replacement equipment and should be done in 1 to. 1 1/2 hours. He was true to his word and finished and cleaned up in the stated time. He had quoted me $986 for completing the job. I asked if I would receive any paper work and he stated I would. After running my credit card he gave me a generic installation manual without specifying which model number I had purchased. I also would have have appreciated a receipt as well as a line item break out of how the company arrived at the $986 total. I assumed That there would be a follow up from corporate for my receipt and work order for my records. I have received neither. James was a pleasure, but I feel Zoom Drain needs to be more transparent to the customer on how they arrive at the billing amount by supplying the relevant information. Stephen Monn Harpswell Me.

Josh Corbeau

Zoom is the go to for anything downstream. They come prepared with everything they need and I I always know it will be resolved and taken care of when they are called.

Blue Smith

Came the day before Thanksgiving...emergency! Got the job done with a smile. Very professional staff from receptionist to crew.

Chris Watkinson

Fast, knowledgeable, polite and professional. Not cheap on a holiday weekend but got the job done quick.

Emily Dupraz

I had a flood in my basement during a rain storm so called Zoom Drain to inspect the sewer line to be sure there were no issues. The tech ran a camera down my line and told me that my sewer line would have to be replaced, estimated cost of $14-17K. He also told me that cleaning it out would potentially do further damage and so I would have to sign a liability waiver first. I declined this service and called another local plumbing company. They cleaned out my line (there were tree roots) and did an inspection and told me the sewer line is in perfect shape. Zoom Drain was a waste of time and money! ETA: After a phone call, email, and review via the Better Business Bureau, Zoom Drain did refund my money, for which I am grateful. I am upgrading my rating to three stars for that reason only. The service they provided to me was still poor quality, and I would not recommend this company.

Jessica DePaiva

Very pleased that they used shoe covers, appreciate that level of detail and care!

Philip Harley

Over time, the drainage of our kitchen sink had become slower. The technician analyzed the problem quickly and cut the PVC pipe to give a thorough treatment with his snake. Our drainage is much improved

Linda Geoffrion

Marcus was professional, on time and provided excellent customer service. He was able to explain what he found when scoping the perimenter drain and what will need to happen to get it repaired. Thank you so much for sending such a knowledgeable technician.

Cari Goodrich-Gorman

Root treatment, video found some issues. James was knowledgeable & took care of it with appropriate service.

Gary Blenkhorn

Arrived early. Work went quickly. Very pleasant, courteous, and efficient.

Stephen Rogers

Joe is very professional and attentive. He did a good job.

Jennifer Cote

We were very happy with this company. They kept us informed to their arrival time, communicated what he was doing the entire time. Polite, friendly, and efficient.

Alexandra Howell

Zoom was prompt and efficient. Came on a Sunday morning over a long holiday weekend. Got everything straightened out!

Jarman control

Rob Melanson is very amazing 🤩 always keep him on your teams. Respect ✊✊✊✊🥰 …

Matt Green

Foul smell coming from Sump pit- Rob and team were responsive, thorough and explained everything as they went along. This was not a typical problem and they worked through the issue with logic and good reasoning. Appreciate the help.

Jeff Bolduc

Joe & Noah were extremely professional. Joe walked me through step by step the process and his work is phenomenal. Would reccommend to all family and friends and will continue to use Zoom Drain as my personal home plumber service. Thank you Joe! Jeff Bolduc

Mark G.

Work was thorough and effective. Tyler explained what he recommended and performed.

Holly Powers

My technician showed up when he said he would. The price was a bit more than I was expecting, but he was so nice and professional! He told me everything I needed to know, stopped to make sure I could ask questions and asked me several times if I had more questions. I was so happy to have my plumbing fixed! Customer service is so important to me, and Mike went above and beyond! Thank you so much!

T T

James was very professional and courteous. He listened to the details about my issue and quickly helped identify the source of the problem. James clearly explained what was happening with my drain problem and guided me to the most efficient solution.

Rowdy Proudy

Great group of technicians, front office is exceptional. You got a clog in your drain, these guys will get it out.

Ian-Meredythe “Ian-Mer” Lindsey

Marcus was quick to get to our house, very friendly and professional, explained the issue, fixed it, and recommended a proactive solution to prevent backups in the future. Plus he brought treats for our dog, who absolutely adored him!

Avery Ashley

I recently moved into an older house that I came to find had come with a kitchen sink system that was both clogged and the pipes were broken and the system was in need of updating and replacing. James was my repair technician and he did a phenomenal job making sure he addressed each issue and explained the process and pricing prior to beginning and then any adjustments to the process while fixing and replacing my kitchen sink pipes. There were a few more set backs to my sink than originally thought and James was excellent at making sure everything was taken care of, updated, and up to code. Zoom Drain was pricey but worth it for their professionalism, patience, knowledge, and intricate care and attention to detail for the job they are doing.

Angie Johnson

A bit pricy but work fast and efficient

Mike Healy

06/11/2021 - Very happy that we called Zoom Drain again. This time we had a major blockage of a sewer pipe. The technician, James, was outstanding. He worked through several options and got the drain unclogged and working. Cost was as estimated and James kept me posted about progress. Very professional and thorough work. Will definitely use Zoom Drain again and recommend to friends. Thank you! Shaun did great work and clean up. We’re very satisfied and will call again for other plumbing needs.

Glen Ranagan

Diagnosed and fixed the problem in the most efficient way I’ve ever seen. Joe knows what he’s doing. Much respect and thanks.

Taco Trio

Excellent service. Thorough. Got an appointment very quickly. It was a two day job because they discovered extensive cracked pipe and had to break up the basement floor. They provided complete assessment of the problem, what work is required and followed up upon completion. Professional.

Stacie James

Marcus and Noah came to our rental property and helped us to determine the viability of rerouting our sump pump drainage. They had up to date, properly working equipment and were able to run a camera down a former storm drain to help us determine if is was still functioning. When the information we were able to gather left us with more questions than answers, Marcus was able to provide us with contact information for a system engineer with ZoomDrain to help us determine our next step. Friendly, helpful, knowledgeable- everything we needed for this job and we look forward to using ZoomDrain in the future for our properties!

catherine Hagerman

detected issue creating drain flies but company was unwilling to install a trap or do whatever was needed because the system i had was not code, they were not willing or able to bring it up to code, told me to call a master plumber. ok!

Adam Costa

James from Zoom Drain was excellent to deal with. Friendly, courteous, and very good at explaining the problem and walking through our options. He showed up quickly and was on time for a follow-up appointment. It couldn't have been easier.

Joey Terry

Joe and partner were very personable and presented clear options to solve my drain issue. The team was fast and efficient.

Chris Lord

Joe called me upon arrival and discussed the problem with me. A short while later, he called me and let me know what he felt should be done to resolve the problem. I agreed and authorized Joe to do the work. A short time later, Joe called me and let me know that the repair work was complete and that everything was working as it should. I have years of facilities engineering experience and I felt that Joe‘s recommendations were absolutely correct. I would be pleased to have him do more work for me.

Mike Afthim

Noah did a great job, completed on time and in a professional and friendly manner, would recommend to anyone needing this service in the future.

Bier Cellar

Very courteous and professional. They had a canceled appointment and came earlier than expected to help service our clogged drain. Highly recommend them.

Jerry Trudel

Joe Gould was excellent and did a great job, especially considering the very unusual item that was blocking my son's drain pipe.

Michael Light

Zoom drain answered all my questions and did excellent work. On time and good price.

Lisa Carpenter

They arrived on time, were clean, efficient and polite to my parents. Hopefully won't have to use again, but if I had to, would use!

Rodrigo Palacios

They responded promptly to a clogged downstairs bathroom. The technician was very professional and knowledgeable of the matter and offered a quick solution. Also, he provided more insight to have this problem fixed long term. Definitely, I will call them again if we have another emergency!

hillary zipper

We had a great experience with Joe and Zoom Drain. We needed help with our septic tank and they took care of the whole process. Great communication, quality work and really nice people as well.

Mark Pysher

James was very knowledgeable, friendly and did a great job! Highly recommended.

Frank Evans

James was a delight to have in our home! He was professional, personable, very knowledgeable and shared with us all our options as well as the cost associated with them. He did what he said, was courteous enough to mask up and cover his footwear when coming into the house to minimize the impact of his business. He accomplished all the issues he came to do and was sure to tell us that if there was any problem with the work he had done, he would return to take care of it. Most of all, he was just a very polite and nice person, and that in and of itself will insure that we will call Zoom again for services. Well done James!!

Jeffrey L Nash

Fast efficient service. Clear explanations of the what why and how he was going to try to fix our problem.

Karen Rasmussen

A customer at our restaurant accidentally flushed his keys down the toilet. We called Zoom Drain who sent a technician out immediately to despite a busy schedule. Unfortunately, the keys were not retrieved, but all involved appreciated the prompt response and the wholehearted attempt by Sean, the Zoom Drain technician, to help the unfortunate customer.

Michael Atkinson

Great work, professional and prompt. Joe Gould, Zoom Drain.

Daniel Nogar

These guys were great. We were dealing with some roots on the mainline and this team would not stop trying until they got every single root and the pipe cam showed a clean mainline. They worked nonstop and until the job was done. On top of that they were friendly and were as neat a possible given the nature of this work. I would use Zoom again / recommend to a friend.

Brian Fleurant

Very good service. They were quick, efficient and on point with everything. Thank you!

Barry Heselton

Zoom Drain answered my call for a clogged main sewer drain and was at my home within 45 minutes, which was ever sooner than they promised. The technician, Marcus, was extremely personable, professional, and knowledgable. He explained everything that they would do and made sure I was updated as they made progress correcting the issue. Once done they cleaned up as if they were never here. I highly recommend Zoom Drain for prompt, professional, and courteous service.

Lori Larsson

James came out to help us with a clogging kitchen sink. He was friendly and professional and knowledgeable. The service was done well. The price was quite a bit higher than I was expecting, however. So I would give James 5 stars but Zoom Drain 3--went with 4 for the review overall.

Tracy McMahon

Highly recommend Zoom Drain. From start to finish the company was very professional, prompt and knowledgeable. I sent an email on a weekend and they responded almost immediately, scheduled me for the next week, sent a text when the service tech was going to arrive. Once Marcus arrived he was polite, professional and thorough.

Amanda Pickett

Zoom Drain was fast and knowledgeable. I got the pleasure of meeting Joe he found the problem immediately and was able to fix it in a timely fashion. Joe gave me additional tips on plumbing needs being a first time home owner no one tells you what to look for so I thought that was above and beyond. Highly recommend this company they will be my go to from now on!

Megan Wolff

Zoom Drain is always quick to respond, prompt, knowledgeable, and super friendly!

Kevin Crowley

Robert was unbelievably great. From the moment he arrived he was professional and extremely clean. His gear had “socks” on the wheels and he knew just what to do. He was courteous and engaging. You have an outstanding employee on your hands. I had previously tried a Home Depot drain snake and it did no good. I should have called you guys right away. I also want to mention Cynthia who put up with my phone calls. What a great front office person. This is a great team. Do not hesitate to call them. Thanks again.

George Sotiropoulos

Marcus was friendly, professional, efficient, and most of all did a phenomenal job cleaning my restaurant’s grease trap. I would definitely recommend him and Zoom Drain’s services.

Andrew Doody

James went above and beyond for me last weekend and this week to help ensure my sewer was workable again and help blast out a large root. The work had to be done, unfortunately, while I was traveling for work, so he was patient and responsive getting info and questions to me remotely via calls and texts and it worked out great. Thanks!

Kimberly Clark, OT

Our basement septic pump was making a strange loud sound and we called Zoom Drain on the advice of our usual plumbing company. They were able to send someone to check it out quickly and gave us estimates on cost up front as soon as they found the problem. Very happy with their service and Joe was a pleasure to work with. Highly recommend!

Kathryn Baker

My technician Shaun Hufton and his colleague arrived within their scheduled window. The office (Cynthia) kept me updated by phone as well. They were professional and courteous. They worked efficiently and with respect for my home. My bathtub drain was cleared of an enormous hair clog that looked to have been accumulating for years. They cleaned up after their work and charged the previously agreed-upon amount for the service. I was happy with the experience.

Diane Berra

Was very pleased with work done in my basement regarding a sewage backup. Awaiting estimate for final resolution of this problem

dianne st. jean

I was able to submit an appointment request online and the technician Marcus was here at 9:30am the very next morning! He was extremely professional, knowledgeable and explained every step of what he was doing and what our options were thoroughly. Very happy with the service I received.

Dream Weaver

He explained the choices, costs and the difference. He was polite, professional and had a good attitude. Considering it was a backed up sewer it was a pleasure.

Tina Bonney

We called on a Monday late morning, received great service from the person scheduling, and they were able to get us in the next day. As promised, they arrived during the scheduled window, and also texted us to tell us that our technician was on the way. He was professional, was able to quickly diagnose the problem, and it was fixed within a short timeframe and has been working well since. He even made sure to have cookies for our dog! (He's done this before.) We had tried unclogging our kitchen drain with the type of snake you buy at Home Depot four different times over the weekend unsuccessfully. But they have commercial equipment that took care of the problem much more quickly. And the cost was reasonable.

S B

Zoom Drain delivered an outstanding level of service and expertise for our septic emergency. We have an older and very nonstandard system which they managed to work with using a great attitude and a lot of ingenuity. We had three different technicians over the four days it took to solve the problem which began on a Saturday morning - each was outstanding. Highly recommend! Thanks.

Richard Snow

The team arrived and immediately got to work determining the problem to our Radon system which was not working due to buildup in the drain pipes. They fixed the problem and did a great job.

Tom & Maryellen Foley

James was phenomenal. Very impressed that he wore booties in our home. He was very knowledgeable. Since we weren't able to use our toilets it was important to get the job done today. Zoom drain actually arrived early and completed the job in an hour. Would highly recommend; however price of$650 was a bit steep

Victoria Jackson

Tristan is a real professional, polite. There were no surprises. I was so glad to have this problem solved so quickly.

Rick Wortley

Called at 7am and Tristan arrived a few hours later and saved our Thanksgiving Day

Alison Daigle

Joe was fantastic. He really helped us out. We needed emergency septic service the day before Thanksgiving and Joe was able to quickly identify our problem and resolve it within a few hours so that we didn’t need to relocate a house full of guests. Much appreciated and we would definitely recommend both Zoom and Joe himself.

Patrick McCarthy

Joe and his team are absolutely amazing! There is no one else in the drain game! These guys are smart, friendly and act like they actually care. When you see the quality of the work you think they work as if they are working on their own properties. I will call Zoom for every drain/pipe issue we have. 5 star! Perfection is what comes to mind. Extremely satisfied!

Hobit Lafaye

I've used Zoom Drain twice. Both times our technician Drew was great- professional, courteous, friendly, knowledgable and helpful. Scheduling was easy and they did good quality work. I'll definitely call them again if the need arises.

Jesse Bickford

Zoom Drain was amazing. We had an emergency and they showed up the next morning even though we called after hours the day before. Amanda was incredibly responsive and kept us in the loop on our appointment. Matt showed up on time and gave us white glove service. He ensured we understood everything he was doing so there were no surprises. In a world where every trade is backed up, this is how you retain repeat customers. I will exclusively use Zoom Drain going forward for my plumbing needs.

Darryl Wright

Joe came out to help diagnose a drain problem and very quickly was able to locate the issue that was caused by work done by the Town recently. He was very knowledgeable and professional and provided me an estimate of the work to diagnose the issue and also for additional services I may need after working with the Town to fix the issue. I would highly recommend as I reached out online this morning to schedule an appointment and Joe was hear this afternoon within minutes of the beginning of the time window I had chosen.

DONNA Andrews

Joe provided excellent service and explained everything he was doing throughout the job. I would definitely use Zoom again.

Cassandra Sousa

Joe and Marcus came to honestly save the day. They were professional, explained everything they were doing and why. Asked questions and told us what we can expect. They come highly recommended and I was glad that they were the ones here helping fix our drain. Thank you for your friendliness, candor and happiness in the job you do!

Whitney Chantel

Marcus was great. He was professional, knowledgeable and efficient. He fixed our problem very quickly.

Spencer Hall

Shaun provided excellent service and was very easy to talk to. We had a clogged sewer pipe and Shaun was able to find the roots with a camera and a high pressure hose. After he found them he was able to break through the roots and unclog the drain. I would highly recommend him and this company. Very satisfied. 5 stars.

Victoria Drew

On a late Sunday night, sewer water began backing up into my finished basement. A friend recommended I call Zoom Drain for emergency service. The technician was out on call but was able to come first thing in the morning. Matt P. spent the entire morning at my home. He asked questions, was thorough in finding the issue, and resolving the problem. I was very impressed with his professionalism and knowledge. At one point, when he came upon something he questioned, I was impressed that he reached out to his supervisor for his thoughts on the problem. I will definitely use Zoom Drain again if needed and would recommend to anyone. The work comes with a 6 mo. guarantee as well. Thank you Zoom Drain!!

Joan Gilbert

Joe was cheerful, professional, knowledgeable, and courteous. The work was done for the price quoted. The site was thoroughly cleaned up after repairs. I would definitely use Zoom Drain again and would highly recommend them.

Meg Savage

Extremely responsive and got the job done thoroughly and effectively!

Albessa Smith

James Miller (from Zoom Drain) was amazing. Very professional, courteous, respectful, funny, and knowledgeable. He showed up on time, showed me what was wrong, educated me on drains and what not to do, and was quickly out. I will definitely be using Zoom Drain again!

Rebecca Manchester

Very quick professional response! I will absolutely be using them again in the future.

Julienne Lafrance

Service was speedy, thorough, and professional. I really appreciated the upfront pricing. James also gave us advice on how to extend the life of our toilet. Would definitely call again if I needed to.

Tina Stivers

Joe G was my technician. He was professional, courteous and efficient. He was thorough in asking questions and diagnosing my issue. He gave me an estimate and completed the repair in a timely manner. The cost was very reasonable and my problem is solved. I would definitely recommend Zoom Drain and Joe G! I also appreciated that I received an email beforehand with a photo of my technician!

Laurie Slingland

Mike and Joe were fantastic to deal with. Highly professional and friendly. They went above and beyond the call of duty with our mess of roots that were throughout our lines. Good price with excellent work ethic. They arrived at our house late afternoon and stayed until 9:00 pm to make sure the job was done right. Can't say enough positive things about this company. Will definitely recommend them to everyone!!!

Alison Fulmer

Prompt service appreciated, excellent results, no mess, congenial operators.

Richard McCallum

Drew was extremely professional. He explained very clearly everything that he needed to do and performed an amazing job. In these crazy times, he adhered to all CDC guidelines (ie. mask, gloves and practice social distancing). We are extremely satisfied with the job he did.

Surf Gypsy

Shaun was great! Very customer service oriented. Same day service which is fantastic. Completed the job in a timely fashion. Good quality work. Will call again for future plumbing needs. Many thanks.

David Stinson

Joe arrived on time and had the issue assessed not long after arrival. He provided a clear explanation of the work needed and upon our approval, had the job completed in very short order. Upon his completion, he also gave additional assessment to the rest of our system (good news too!). The service was professional, interactions friendly and job completed quickly. Highly recommended.

Jessica Moninski

My technician James Miller was friendly, helpful, and prompt. He thoroughly examined my system, and explained where the clog could be occurring. James reviewed with me my options and associated price points, so I could make an informed decision. He worked on the problem until he got results, and made a few suggestions as to some diagnostic measures I should look into to make sure I don’t run into the problem again. I’m very grateful for Zoom’s help and I would recommend them to others without hesitation.

Lin Tay

2 other plumbers were not able to fix the drain problem we had, it was repaired and a new sump pump installed within an hour and a half. Mr Gould had all the tools and replacement pump in the truck. I was impressed! I’ll definitely recommend Zoom drain to friends and neighbors

Sea Glass Rentals

Very communicative. Polite and professional.

Julie Barr

Cynthia answers the phone at Zoom Drain and she is friendly, professional and proactive. Within 30 minutes Robert Santiago and another Technician were at my house. They were friendly, put on shoe covers and explained all that they would do and the cost. The whole thing took less than an hour and I am more than happy with the results. I appreciate that this company is in my neighborhood! Thank you!

Erika Quinter

Excellent service and quick to make an appointment. Highly recommend

Christine Murphy

Fantastic! Professional, fast, friendly and explained the whole process every step of the way. They had to dig up my entire front line, cut out tree roots and repair my main sewer line before refilling it all and replacing the cement stairs. Very organized, arrived on time, just overall wonderful!! A+++

Barbara Harnois

Our drain was clogged and backed up into the basement. After trying to clear it ourselves (could not get the whole pipe cleared) Called Zoom Drain. Marcus and his partner made quick work in getting the drain flowing and stayed to make sure the dishwasher and sink drained with no problem.

Clayton Camire

3rd time having them at our house this year!! They have been great every time.

Chad Pennell

I called Zoom Drain and had a technician out within an hour. I explained to Joe what was going on, water was backing up into the house. He dug up the septic line and had everything going in about 30 minutes. They were fast, knowledgeable, professional, and affordable.

Brandon Champion

Joe did a fantastic job of diagnosing our septic pump and repairing the issue. His knowledge and professionalism rank with the best I have encountered. I will use Zoom Drain for all of my future plumbing needs.

David Myers-Wakeman

I have spoken on many occasions with Cynthia in the office, and she is very friendly and helpful. I appreciate how up-front she is about Zoom Drain's services and how they work, and she takes the time to put herself in the customer's shoes and think about the issue from their point of view so that she can help in the most efficient way possible. Great customer service like this can be hard to find!

Hayleigh Oliver

Drew was in and out in less than 10 minutes! I had a nasty toilet clog that needed an emergency repair. I called and in less than two hours Drew was on my doorstep. He was friendly and left no mess. I highly recommend them for your plumbing needs.

Olivia Major

Excellent service. Joe was very professional and friendly. He was able to quickly diagnose the problem and then show me what needed to be done. He was quick and efficient. I couldn’t have had a better experience! Highly recommend!

Matthew St Germaine

Drew was awesome. Arrived promptly on the scene and had the issue resolved quickly. Went the extra step and spoke with the tenants downstairs to ensure there were no leaks. I will be using them again (hopefully not too soon)

Hendricus Lulofs - NOAA Federal

James is extremely professional and courteous. He was on time and expertly repaired our toilet. We have used ZOOM Drain in the past and have had James do the work and we are always satisfied and will use ZOOM again in the near future to replace our old toilets and hopefully see James!

Zaid Hassan

In short, these guys will do the work for you to the finish and you will be satisfied. Joe Gould and Drew were the team that Zoom Drain has sent to help me with my problem. This is the second time I have used this company for my plumping problems and I am very satisfied with everything they did, starting with Cynthia who took my phone call and coordinated the work schedule and ending with a great work result from those two guys. Joe and Drew worked for a full day and made sure that everything is correctly fixed and installed, then they cleaned before they left. THANK YOU!

Dale Stephenson

Joe was very knowledgeable and professional. He diagnosed our plumbing problem quickly and we were able to make an informed decision about whether to replace our (almost new, but low quality) toilet that has not been flushing properly since being installed by another plumber. We decided to replace it and are very pleased. Joe also cleaned up the work area thoroughly afterwards. Highly recommended!

Stacy Howe

Drew came to remove an old broken garbage disposal and replace and reconnect the plumbing under my sink. I'm a new homeowner and he could tell I was curious about how the plumbing worked and what kind of tools he was using. Drew explained everything as he went along. He even discussed the pros and cons of different dish liquids and bacterias that collect within the pipes. The work was thorough as well as quick. I will definitely call them again.

Mike Goff

I called and Cindy answered the phone at about 10am. I was a bit stressed as we’d just discovered the issue the night before and were closing on our home the very next day. Cindy was very friendly and helpful. She assured me that someone would be able come out within a few hours. She called back a while later to let me know a tech was on the way. Joe arrived and I led him inside and downstairs where I’d removed access covers to the drains. He took one look and said “I believe the issue is outside”. We went out to the septic tank and after digging down to the small access cover at the inlet tube, he lifted the cover and there was the blockage. A couple tugs and it was solved. Joe was very nice. It was a hot humid day and he maintained a good sense of humor as we kept digging and searching for the cover. I will HIGHLY recommend Zoom Drain to my family and friends! Could not have been any more satisfied with my experience.

Paul Rowland

James was very professional, determined and kept us fully informed throughout a problem that was difficult to diagnose. He involved the town sewer department as well as other resources in-company and maintained a positive, friendly attitude despite the difficulty and extended time required

Tim Goodwin

Drew was professional and explained what he was doing at all times. He cleared the clog, advised me of what might be expected in future, and cleaned up after himself. I was completely satisfied with the service provided.

Sara Leven

I give these guys 6/5 stars, excellent from beginning to end. They are courteous, punctual and professional. In these COVID times, patience and professionalism are rare. Thank you Zoom Drain guys for making my flooding problem a little less stressful!

Craig Shain

Shaun was terrific! He explained everything he was doing, and did just that. He was polite, courteous and respectful of our home...and he got the job done. Very satisfied. Keep up the good work!

Nick Legere

Excellent service! Called Zoomdrain this morning in regards to a foul smell emitting from my drain pipe. I was at a loss and needed a professional opinion. They sent a senior serviceman that not only diagnosed my problem, fixed it and corrected another potential hazardous problem with my toilet as well. Excellent service, And great workmanship I would recommend them to everyone in need of drain or septic work!

Kevin Brockway

Could not have been more professional or courteous. Sewer line had leaked into the basement, which was cluttered and damp. Tyler and Rob found the source of the problem and had it fixed in no time. Explained in layman's terms everything that caused the issue and how they would remedy the situation. Would fully recommend Zoom Drain to anyone, truly impressive service!

Richard Hilgendorff

Had Zoom come out on a Saturday for a blocked kitchen drain. Service was prompt, Joe seemed very knowledgable and was customer service focused and friendly the whole time. Definitely would use them again -highly recommended!

Taylor Hall

I cannot recommend this company enough! They were extremely efficient, kind, and responsive! James was INCREDIBLE!

jakob bauder

Joe was very polite and professional. He explained everything in detail and how to avoid future plumbing issues. The work was completed in a timely manner and the system was functioning better than before. Thanks again!

Joseph Conroy

Drew with Zoom Drain was amazing! Very knowledgeable, very professional, and very courteous. He knew exactly what was going on with a very complex clogged drain issue. Took control of the situation and kept me in the loop on all the steps. I am truly impressed!

Brian Pitreau

Tyler and Tyler showed up on time, listened to the explanation of what was going on and what we had done to date. After the first attempt to fix the problem didn't work they used a camera and realized the problem needed a different solution. 20 minutes later they had everything cleared and running and took the time to show me the final conditions. If I ever have drain problems again, Zoom will be my first call.

Melissa Charity

Robert was great at explaining and showing why he was recommending what he was recommending vs simply telling me I should get these pipes replaced. He and his colleague were on time and courteous and patient with all of my questions.

Kelly Rowan

We worked with James Miller and could not recommend him enough! We had a situation going on in our basement pipes and called in a pinch. James was here in 20 minutes and was amazing. He fixed the problem in no time and was a pleasure to chat with! 10/10 recommend him and Zoom Drain.

Mike Mahoney (wickedgooddj)

Joe at Zoom Drain was great! Very professional, and fast! In about 30 minutes he had the problem diagnosed, isolated and completely corrected. Not only that, he flushed out the drain ahead to the street at no extra charge and gave me recommendations on how to prevent the back up in the future. I could not have asked for better service! Thank you Joe!

Lincoln Hunt

Joe arrived promptly (actually sooner than expected, after calling to let us know), he assessed our problem and quickly repaired the problem - all while being polite, letting us know what was going on and what and how the problem was to be fixed. We definitely recommend Zoom Drain, and their tech Joe Gould.

Renee Ferrazzuolo

My basement flooded due to sump pump/electrical failure, and Joe was out in less than an hour. He quickly gave me a rundown and quick estimate and was able to evacuate the water and take steps to prevent this from happening again, and I'm very grateful. I hope to not need them again, but I 100% recommend this place.

Jill Shapiro

Timely services and very knowledgeable as well professional.

syster synergy

Marcus was professional, knowledgeable, polite, informative and a true asset to your team effort. Service was performed quickly and efficiently and for the price quoted. I've found my plumbing company. Zoom drain!!!

Brian Schmidt

Kitchen Sink was clogged, I could not find the clog myself so I called Zoom Drain. They sent James over to help me out, He was on time and professional. Fixed my issue and recommended steps to prevent further problems. I would recommend this Company and James for any plumbing needs.

Graham Harriman

Marcus rescued us! Our pipe was backed up and he fixed it in minutes. He was super helpful and efficient. Many thanks for the help on a holiday.

mary mauchly

They came a few hours earlier than quoted, were informative and quick with their assessment as well as the performance. They flat rate we felt high for the work, however, their professional service was stellar and made up for it. Would recommend.

Jessica Knez

Tristan did an excellent job on a Sunday when we needed help ASAP!

Sandra Child

I called Zoom Plumbing and connected to emergency number as it was after hrs and has a sewage leak. They called back so quickly and let me know someone would be out that evening. Their technician was competent and professional. He explained exactly what needed to be done and was able to take care of the problem quickly. So relieved!

Chloe Howe

Quick, professional service! My technician was Joe G, and he was friendly, knowledgeable and respectful of my space. He had my drain fixed in less than 30 minutes. I would definitely use them again!

Joan Cote

Zoom Drain was not the first company I called but I guarantee they will be the only company I call in the future. I am so pleased with the work Joe did today. He worked non stop until he found my problem. I have complete trust that the root cause was found and the solution will be performed with the utmost care.

Erica Sawyer

Prompt, Professional, would not leave until issue was completed. I was kept informed every step of a complicated way. Went well beyond a service call. I worked with 4 team members and all were the best I could have asked for under much home distress. I welcome them back to do further work and highly recommend!

David Conwell

Tyler answered our many questions fully and clearly, was straightforward about cost and did not try to push us into services, and carried out the job efficiently (video snaking a couple of pipes and jetting one of them).

Teresa Fortune-Woodward

Very knowledgeable and friendly. Fast service too!

Tony Taylor

Zoom was great. On-time arrival, personable and helpful representative. A job well done.

Brent Noyes

Joe and his team have helped me multiple times. Always great service. Joe even serviced a warrantied part replacement on a Saturday when he had made other plans. They have also provided excellent, prompt service to my business.

meimeiathome

phenomenal is all i can say, he went above and beyond, i have no words to express my gratitude!!

Liz Comeau

I am a property manager in Kittery. On a cold Sunday night at 7:30PM, one of my residents had a back up in her bathroom that my on-site staff could not repair. I called 3 local plumbers and drain companies, all with whom we have done business in the past, and NONE of them would come out!!! Somehow I found Zoom Drain online, called them and they came right out...from PORTLAND! They got here at 9:30PM and left at almost 11:15. Robert was the tech. He was very polite and kept me informed on all progress. It was a difficult job and at one point Robert almost gave up thinking the septic tank may need to be pumped, but instead he persisted and he was able to get the pipe unclogged!! This was not cheap. I paid over $400. But it was well worth it at the end. ALSO I SHOULD MENTION, that I noticed many large fresh oil stains in our parking area the next morning where he had parked his truck. I spoke to Cynthia in the office about it and she admitted that their brand new truck had leaked hydraulic fluid and they noticed it just this morning. She actually sent a crew down to clean it up! Amazing. Also, Cynthia quickly provided me with the receipt and the tax/insurance docs I need to provide to my corporate office for new vendors (that is sometimes not easily extracted from companies who already have their money!). I am extremely impressed with ZOOM DRAIN and will call them again!

Daniel Bundy

We had a bad blockage in our plumbing, where grease had accumulated in our drain pipes for some time. The technician James explained clearly the various options for dealing with the situation, and in the end was able to successfully clear and remove the build up of grease in a timely manner. Our drain flows perfectly now, and have been given a second chance at not screwing up the pipes with excessive grease. I’ve invested in a stock of paper towels, and foresee a free flowing and optimistic future, thanks to the chance of starting over. In all seriousness, it was a pleasure working with James, and in confidence can tell you that you will be in good hands going with this company’s service.

Helen Pelletier

We had an emergency -- water across the basement floor, backing up from the sewer -- and Drew came when he said he would, did everything he needed to do, and was extremely thorough. He explained the process every step of the way to an inquisitive homeowner (me) and was consistently friendly and professional.

Brooks More

Zoom Drain removed and replaced the internal sewer main that runs under our basement foundation. The technicians did an excellent job diagnosing the problem and coming up with a solution that didn't involve having to remove a lolly column. The techs were very professional and communicated well. My only recommendation to them is to warn homeowners that the work will produce an incredible amount of dust. Even though the area was cordoned off with plastic sheeting, it did little to contain the dust. As a result, we've spent ten hours cleaning every surface in the basement. If I had known, everything would have been removed from the basement before work commenced. That being said, I'm very pleased with the quality of work provided by Zoom Drain.

Viling

Tyler came out this time for a clogged sink. After many years of it getting slower and slower to drain, and despite my family's attempts to resolve it on our own, I called zoom again. Last time it was all that girl hair and pretty soap smell clogging the shower 🤣 Tyler was great. He was friendly and knowledgeable and quick to resolve the issue while communicating clearly what he was doing. I think under my kitchen sink is definitely cleaner than before he started. I will continue to use zoom drain even though I'm outside their service area and have to pay an extra fee. I hope Tyler is appreciated there. He is definitely an asset.

Lisa Haggerty

Drew and his co-worker did such a wonderful job. They were professional and kind. Explained to me exactly what was going on and left no mess behind. I will most certainly use Zoom Drain again.

Greg Dauphinee

Joe Gould from the Zoom Drain Team came out on Super Bowl Sunday when we needed them most. Joe was prompt, called to let me know he was on his way. Courteous, when he came to my home, covered his boots with booties. Professional, he explaining everything that he was doing and why. Efficient, he had everything taken care of quicker than a Tom Brady release! Now we can enjoy the game - Thanks Joe

Dorothy White

I waited until the last possible minute to call for help with clogged drains, but Zoom Drain was able to accommodate us within 24 hours. The technician, Robert, was on time, personable, and easy to have in the house. I highly recommend their services!

Deborah Fields-Graham

Discovering a flooded basement on a Saturday afternoon is one surprise I really don’t want to experience again and finding out there is only one company that offers 24/7 service in our area didn’t do much for my anxiety level until Mike showed up at our door. His demeanor was reassuring and he kept me informed at every step of the way. He did what he could that night (leaving after 11:00), called on Sunday to make sure his temporary fix was still holding and was back on Monday to complete the job. Would definitely use them again!

Brunswick AEX

Joe was absolutely wonderful and fast. He explained everything from the cost breakdown to what not to do after to maintain our system. We would highly recommend Zoom Drain.

Charlene Allard

Extremely patient technician explained everything done extensively before and after

J.Pookie Frost

Joe was so helpful. They were so thorough, with photos explain the process. We are saving zoom drain in our phones. Very very happy with their service.

Malika Davis

Zoom Drain replied to us quickly/first after reaching out to several companies in the area. James handled our concerns with a great mix of professionalism, friendliness and efficiency. Will definitely do business with Zoom again.

Linda Warner

He went above and beyond to unclog my drain pipe!!!

Kate Lewis

They were prompt and fixed the problem. Dan was friendly and straight forward with me as well. Was a bit more expensive than we were hoping but so thankful he was able to resolve our problem temporarily until spring when we can have someone dig to the sewer pipe and fix the break outdoors.

Margaret Marcucci

Robert was knowledgeable, made clear his process step by step and accomplished his goal. He also suggested ways to maintain our system to avoid future issues. I was very impressed and will keep them in mind for future and recommendations.

Alexis Knight

Great experience with Zoom Drain. Pricing very reasonable for what I needed. My issues started with my battery back up sump pump alarm going off, and not stopping, and then the outside drain looked like it was clogged, as water was over flowing. Mike Gould came and he was very professional, knowledgeable and personable. He checked out the outside drain that was clogged. I will need to get some work done come spring time for that to be fixed, but he added an extension for it, so that I can get thru the winter months with no issues. He then replaced the sump pump that blew and added a stopper valve (not sure if that is the right terminology there). Once he solved those issues, he then answered many questions I had, and explained to me the workings of a few things I had in the basement, also some things for me to keep an eye on. Oh, AND he "magically" fixed the toilet down there that NO ONE else could get water too.... he did it with such ease, it made me wish I had taken a look myself, but when inspectors, previous owners, and your ex can't seem to do it, you figure "hey, it must really have issues, why bother..." Lol. Thank you Mike for all your help!

bob tgettis

Todays visit was follow up from an earlier service call. Marcus previously used most of the equipment in his truck to clear our house lines. Marcus explained the issue of older houses (ours was built in 1939) having cast iron house traps. Understanding the potential and inevitable trouble this is waiting to cause I chose to have that trap removed today. Marcus and his co-worker (missed getting his name) arrived, opened up the concrete floor and removed the trap. The hole was cemented and the area cleaned up A scope was used to check to the city line and I will be having a Zoom engineer review some small root presence. I highly recommend Zoom and Marcus is an asset for them.

Tom Corbett

Septic clog. Fixed and identified cause (with pictures)for me to follow-up with our septic installer. System only 2 years old. Highly recommend service.

Dennis Smithyman

We thought we had a "simple" clogged sink drain that would be fixed with a simple snake effort, so the "solve it" price seemed high. Turned out that the entire system was clogged from years of debris from the disposal. Robert took several hours to fully clean the entire system properly, not just "break through" the clog. He even had to deal with difficult access points due to prior owner "remodeling" efforts. Great job! Thank you Robert.

susan dunn

Sink drain was plugged. Technician was thorough and explained everything.

Benjamin Dutil

Robert, from Zoom Drain took care of an impressively clogged toilet I had in one of the rental properties I manage. I had tried everything I had in my toolbox but just couldn’t get it unclogged. He was kind, he was on time and very personable. I will use Zoom Drain for all my toilet issues from now on! Great service and a knowledgeable staff! Thanks Robert!

Cynthia Powers

I will definitely be using this service in the future if needed and would recommend it to friends and businesses. Not only did they answer a call on a very timely manner but, the Technician Joe was very professional and knowledgeable. It pays to use a good service. From a satisfied customer, thank you!

Juli Ouellette

So great to have them come out in an emergency! Cynthia on the phone was great with finding someone to come out and help us. Drew was great and went above and beyond to make sure the toilet was all set to use. Thank you so much!

Conor Shankman

Excellent communication, and easy to deal with. Would readily use agin.

Mary Agnes Edsall

The company sent a plumber out immediately for a clogged line to the sewer main--as in he was at my house within forty-five minutes! He was highly competent, fixed the problem fast, and was even careful with my plants. The price was just what I thought it would be based on our last clog.

Arthur & Tammy Spengler

Our technician James Miller was amazing! He stayed late on a Friday to make sure our septic alarm was working properly. Thank you!

Jennifer Wheeler

Joe G at Zoom Drain is the best! He answered all our questions, quickly identified the issue, solved it, and provided information to avoid a future issue. Zoom Drain's after hours support was timely, friendly and professional - we will definitely use them again if needed.

Justin Genschel

They were insightful and worked quickly to fix the issue

Zan Cadman

James came and replaced my sump pump. Price was pretty high, but James was very professional, did a good job (as far I could tell), and even helped me with some sump discharge issues I'd been having for a while.

Ruth Hennig

Tanner was right on time, he was professional and friendly, and he made quick work of unclogging my shower drain. Definitely recommend Tanner and Zoom Drain.

Vantiel Elizabeth Duncan

Rob was fantastic. Professional and ready to go. Came fully equipped to tackle all challenges.

Kelly Bertino

My family needed fast service for a clogged tub drain, as friends are coming to stay in just a few days. Cindy got us set up with service the following day, and Mike G had us fixed up within an hour! Pleasant, efficient, helpful service from start to finish!

Scott Schnoll

Excellent service, timely arrival and professional assessment of the problem. Highly recommended.

Constantine Sarantidis

Excellent service. Robert Santiago figured out the problem very quickly and took care of it. He an his assistant are also cognizant of the pandemic and came for the service call with proper face protection.

Chris Mills

Joe was fabulous. The service and experience was great, he was very knowledgable and took us through the solution step by step. Highly recommend.

Jacob Dimick

Tyler was amazing he worked very hard to get this issue fixed and did a very thorough job. This guy was great to work with and very polite and hard working.

Jutta Granegger

Professional, skilled and really nice technician. Would highly recommend!

jay t

Good service Marcus is great at his job

Bridget Quinn

I called Zoom Drain on Wednesday about an issue and James was able to come out the next day. James is wonderful and I would absolutely call Zoom Drain again.

Robert Sanchez

Zoom Drain responded to my emergency call about my flooding basement quickly and technician Joe G. was at my door a short time later. Joe was very courteous and knowledgeable and had my problem solved quickly and to my full satisfaction. I highly recommend them.

Sonia Damon

Robert did a great job explaining what needed to be done. He was polite and courteous, and the work was excellent and clean! Thank you so much. I highly recommend him.

Shanthan Reddyand

Highly recommend. Very smooth process. Mike the technician was very professional and came back when we had the same issue again. The best thing is the quick service. I think the price was a bit too much but got the job done.

Ashley Parker

Amazing customer service! James was so informative and responsive. Professional and very thorough service. Highly recommend.

John Osterman

Had the unfortunate experience of buying a house and having a pump fail. I didn't know that Zoom Drain installed it, so unfortunately I called another service to bail me out. After finding the receipt (months later), I called and spoke with Cindy who was able to get the invoice info for the pump so I could attempt to get it warranteed. (I was not looking for damage coverage because they obviously weren't called when the issue happened, thus had no way of knowing until later, otherwise I'm confident they would have been stood behind the whole situation). Thank you Cindy, wish I could have known and just called you guys first!

Pete Williams

Marcus was educational, quick and professional while getting the job done. A very good representative for your company

John Duval

James was professional,knowledgeable, and pleasant to deal with.

Rebecca Reinhart

Thank you, James! Same day appointment. James was friendly, smart and got the job done with advice on future actions to remedy the problem. Very happy with Zoom Drain, thanks again!

ewilliam guin7786

Arrived in good time, priced fair and completed the task promptly. Marcus did a good job and I wouldn't hesitate to use Zoom again.

Chantal Young

Joe was very professional and respectful of our home and property. We needed a sewer drain located and he gave us all the details we needed. Would recommend Zoom Drain.

Laura Greely

Robert S was simply wonderful! He was prompt and courteous and totally knew what the problem was! He saved the day and I’d recommend him in particular to anyone needing work done! Thanks Rob!! Cheers!!

Guy Rochefort

Kitchen drain clogged pipe cleaned out excellent 👍 …

Sebastian Lessard

Not only was Drew knowledgeable and professional but also responsive and communicated well. He is willing to dive into a problem to find a real solution!

Ronald Bourget

Joe was prompt knowledgeable and businesslike. He serviced our drain problem and took the extra effort to find the cause. A prior contractor had left a cap in the pipe when they worked on a trap. Joe really saved the day for us.

Brad Fairchild

We just moved into our new home and were unable to get internet installed because the conduit from the street to our home was obstructed. Joe came out with an air compressor and blew all the debris out of the like and ran a new pull string for us. He was quick, knew what he was doing and explained everything along the way.

Johanna Ruggs

I called Zoom and was able to get speedy service the same day. The technician, Joe Gould, was very professional and got the job done efficiently and the right way. Thank you!!!

Roger Pezzuti

Joe did an incredible job. Found where our gray water line was plugged by tree roots and was able to clear the system totally. Tremendous dedication and perseverence. I could not be more positive about him and his work.

Nate Storey

Shawn did a great job. He was on time and very professional. He is definitely the kind of person I would want working for me.

Rick Mageles

Matt was actually an hour earlier that expected, cleared the drain and was done in less that an hour! I knew all charges and expectations for resolving the issue ahead of time and the job went like clockwork...very happy with this work!

Nancy Clark

Efficient!! So nice to work with a company that actually shows up when they say they will! The service was completed in a timely fashion and the technician cleaned up! Great wok! Will use them again!

Ray Briere

As always Mike does the most thorough job o matter what service he is providing. Mike knows his job, never assumes anything he finds the answer. Great job we look forward to having more service done by Mike and the rest of the Zoom team. Thank you

Patrick Conant

Quick, Professional, and Fair. I'm very happy with the service I got today for a very messy drain problem with my sink. Everything was left clean, and the Technician was great with my pets (both friendly, and kept an eye out for equipment/chemicals)

Liz Berg

Joe was communicative and courteous. Also helpful. He did not find the problem, but we discussed what might have happened, and what we might need to do going forward.

Chris P

We've had two different experiences with Zoom Drain and each one was professional, efficient, and gave me a sense that they really wanted to help us get our plumbing problem fixed so we could get back to our lives!

Tim Nickerson

Absolutely phenomenal work. Friendly techs, fixed the issue within 30 minutes. Could not recommend them enough. Very happy with the outcome, would highly recommend them to anyone.

fjmesqme

Zoom Drain helped us clean a clogged drain, diagnosed the problem and then helped us correct it.

Francis McLaughlin

Marcus was prompt professional and got to the cause and fixed it. Glad I called instead of using Drano. Have used Zoom twice and satisfied both times. Thanks.

Stan Bayley

It was the grease trap under the sink. He was GREAT!!!

Gail Mulrooney

I want to thank Mike for the job he did. I feel that he did an extremely good job, was professional and personable. I was very pleased with the results. All staff I came in contact with was very pleasant.

MJ Alsamraee

Rob was very professional, respectful and knowledgeable

Peter Jordan

Drew cleared a drain that two previous plummers over the year has been unable to clear or fix. Previous plummers blamed our problem on lack of air supply (inside vent) and small piping. For the first time in months our drain drains properly, highly recommend Drew and Zoom for plumbing needs. Impressive work is guaranteed for 30 days!!!

Jeff Drumm

UPDATE: The owner of Zoom Drain, Mr. Marcisso, issued a partial refund for the services we'd contracted but did not receive. He seemed genuinely concerned about the issues we encountered. I've updated the rating to reflect his followup and commitment to improving his team's customer service. ORIGINAL REVIEW: We contracted with this company to inspect, clean and provide video footage of the cleaned sewer line in preparation for the sale of a home. We were promised the video within 2 days of the cleaning; it took repeated calls with no callbacks and an additional 5 days to get any video out of them. If that wasn't bad enough, the video we received was the one taken BEFORE the cleaning. When we requested the post-cleaning video, they claimed it was corrupted. It should not be that hard to satisfy such a simple and routine request. This experience demonstrates a lack of competence on Zoom Drain's part that I find extremely aggravating.

Robert Candela

Very prompt, fast, professional and friendly. Would absolutely hire again.

GEORGE BOOTE

He was excellent...did a fantastic job.

Faith M

Excellent and prompt service. Thank you.

Deb Wiederhold

Marcus was on time, careful to protect my surfaces, etc. while unclogging a drain. Very professional and worked quickly. Thank you!

Gina Yamartino

Incredibly impressed with Joe's professionalism, knowledge, and willingness to help at a very late night call to our house. Most highly recommend Joe at ZoomDrain. Can't praise him enough.

Scott Ayre

Very professional and helpful. Described everything and I knew exactly what I was having done

Karan Randhava

Sean was really fast in responding and very helpful in getting our sewer pump back up and running. Very professional, prompt, and reasonable. Highly recommended.

Patrick Daniels

With Root problems in our septic line we called Zoom Drain and they responded. They were fast , super nice and got the job done . Thank you Sam, Robert and Joe !!

Anthony Reilly

Marcus was courteous and knowledgeable. Quickly assessed the problem and had it fixed very quickly.

Cooper Quenneville

Joe did a great job for us. Explained everything clearly & made it known he was doing everything in his power to help us the best he could.

El Fraser

On time, responsive, knows his job well, kind and more. Great technician. Sink must be replumbed, but that is not the fault of Marcus...

Peter Bell

Sean installed sump pump, I have had no issues with the install and Sean and crew were totally professional.

Daniel Jackson

Outstanding communication and service. Would use again in a heartbeat.

E Scot Fuller-Beatty

Picture this... Saturday at a Bed & Breakfast. Breakfast is done being served and you have to head out to a wedding shower. You go to the basement to pull out you traveling canvass lawn chairs and all you smell and see is sewage. Called our usual plumber who told us to call Zoom Drain. Had to leave a voicemail but got a call shortly after to say they were on their way. Robert arrived and had everything fixed in 20 minutes. Not only saved the day but an inn full of guests weekend in Portland as well. PS—don’t flush femine hygiene products down the drain!!!

Sarah Fortier

Very friendly and got the job done!

Jeff Gorham

Guys that showed were very friendly and polite

Sean Flathers

Joe, the service technician was a rock star. Quickly diagnosed the issue, rolled up his sleeves (in a wind driven rain) and got it done. Thanks, Joe!!

Krista Johnson

The technician explained everything so I could understand, explained price beforehand. He was super friendly, polite and kind.

Liz Volckening

The service was perfect and a lot faster than I had thought. The only criticism would be the scheduling. Early to mid afternoon turned into 4:30pm! Thank you

Dan Hutchens

Great service. They came quickly and got the job done so there was very little disruption to our tenants lives. Thank you Zoom Drain.

kathy neddeau

Perimeter drain maintenance was done by Joe. He was punctual, friendly, knowledgeable and kept me informed re: pricing.

Adam Smith

Marcus is a true professional, kind & did a great job!!!

Nicholas Van Dyk

Awesome work! Great customer service!

Foxy 573

James the service tech did a great job and is a wonderful representative of Zoom Drain

Brian Cuthbert

They showed up on time, were clean, explained everything, fixed the issues and left everything the way they found it.

Denise Vachon

Mike G was truly awesome. So patient with me and helping me understand the condition and my options. His service was stellar and complete. . Thank you, Mike!

Maureen Lovejoy

Very helpful in explaining what they were going to do and then they did their job. Very polite.

Linda Vickerson

Rob was wonderful. Would definitely ask for him again!

Mike Smith

Marcus did a great job, very courteous and went the extra mile to make sure that interruptions were minimal.

Ric Marshall

James did a great job for us, very professional!

Stephanie Publicker

Called at 7:45 AM and had someone at the house by 8:30 to fix a clogged toilet. The technician was pleasant, skillful, and efficient.

Pete Strickland

Plumber was knowledgeable, efficient, and effective. He answered all of our questions, fixed all of our problems and prevented them from happening again.

james Higgins

James was awesome great guy very polite and knows his job very well and explained things great he is a great asset to your company

Joe Moore

Excellent experience with this company. They were prompt, professional and very knowledgeable. Responded quick when I called and really got me out of a jam.

Jennifer Lockhart

Robert worked extremely hard this evening to unclog a pipe in our basement. We really appreciate his persistence in taking care of the problem completely. Thank you Robert!!!

Lisa M.

We had a sewer line back up at our rental property and James responded quickly and was helpful and professional. I thought the cost was reasonable.

Bernard Orne

Excellent, not once but twice I have used Zoom Drain-New England for my seasonal nightclub which is Weekend At Bernie's Beach Club-Old Orchard Beach, ME I had the pleasure and complete trust when I requested that their employee Joe please return to further fix/look at suggest what was needed to open my business with complete confidence that all our many lines were acceptable for what we are anticipating yet another outstanding season. And please know that when and if a plumber is needed I will not hesitate to call and also advice many other nightclubs in Old Orchard Beach, ME that Zoom Drain-New England is the only number you need. Thank-you, Bernie Orne, Pres/Man W@BBC-OOB,ME

Sean Noe

James was fantastic. Fully recommend him and Zoom Drain.

Mark Ferreira

James inspected and Scoped sewer lines with camera. Provided condition of the lines and opinion of future performance. Very knowledgeable!

Karen D'Andrea

Tyler was professional, courteous, and knowledgeable

Jessica Pride

James was awesome, he kepted me updated on what was going on and even when it looked almost hopeless he kepted trying and got the job done!

Andy Chaves

Outstanding service - really impressed

Michael Miller

Joe was knowledgeable and efficient. Very professional.

Loi Huynh

Prompt service with professional staffs, I used them for sump pump installation!

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