Reviews of Midcoast Aerus. (Plumber) in Portland (Maine).

Midcoast Aerus

112 Reviews

93 Comments

Plumber

Plumber

352 Warren Ave Suite 1, Portland, ME 04103, United States

Description

Information of Midcoast Aerus, Plumber in Portland (Maine)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of Midcoast Aerus

Ashlyn Nolan

Great experience with Midcoast Aerus. I am a new home owner with a newly built home. We have well water and I started noticing the yellow rings in the toilet and sink and my clothes began staining in the wash. When I got the notice for the free water test I was very curious what the results were going to be and also nervous. Elias came out and performed the water test. He was very professional and knowledgeable. He explained everything he was doing as he was doing it. He inspected some parts in my house as well. The results came back with high manganese and my water was very hard. I was dreading this part because here comes the pressure of buying the water filter. Elias was in no way pushy or made me feel like I needed to buy this. He explained the benefits of this “investment” into my home and wanted me to be comfortable with the decision. I went with WC100 water filter. Although the prices are more expensive than some others around here, they offer lifetime service checkups and we’re very easy to get in touch with and work with. They offered me a great payment option that made this possible for me and really try to work with you. They came and installed the filter about 2 weeks ago now and I haven’t noticed any yellow/orange staining in the showers and toilets since. The only thing was a little lack of communication between Elias and the plumber and what exactly he was going to do, but in the end it worked out great and everyone was more than accommodating. And Tom even reached out right away to make sure everything went well with the installation. I appreciate the great customer service and thorough work and couldn’t be happier with my decision to go with Midcoast Aerus. They work quickly and efficiently and make themselves easily available to get intouch with. I highly recommend going through this company, no matter who you get, they are great people to work with!!

Abbie Dufrene

I was initially frustrated with this company because it was difficult to reach them, we had a no-show appointment, communication problems, and when we finally got someone out to the house they said our system was discontinued and that we would have to buy a whole new system. BUT after talking with Tom about these problems he bent over backwards to make it right. Our happiness was very important to him and his company. They ended up giving us a huge discount and very patiently answered all of our questions. I would recommend this company to others. In the end, they did a great job!

Christina Bennett

Midcoast Aerus came by & installed my water softener system today. Dan & Cole arrived on the early side of their time estimate, always nice! Poor guys got stuck in my driveway, thanks to rain & mud. Not something you want to deal with when arriving to do your job. Sorry, guys!! 😰 That aside, they installed everything quickly. Almost forgot they were even here, they were so quiet, ha! Left no mess behind. Cole gave me a rundown with how often to add salt crystals, and told me that they would come service the system, if need be. These guys were good, and worth the $$$ to save your plumbing/appliances if you have hard water. HIGHLY recommend!!

Cassandra Morin

I scheduled the free water test fully prepared to say "no" to any offer to buy a filtration system and I expected to have to deal with a pushy salesman, but I was fortunately wrong on both fronts. The technician who came out (Mike) walked us through the water test in a friendly and informative manner and suggested a small filtration system for drinking water for our sink. (He also let us know that the Pur filter we had on our sink only filtered out chlorine, which was very good to know.) I drink a lot of water when I'm at home, so we decided to move forward with his suggestion. We were approved for financing on the same day and by the next week the filter was installed and working perfectly. We have not had any problems and I love it. Based off my experience with Mike and reading the other reviews, this is a company that I will continue working with because of its outstanding customer service. I will update this review if my opinion changes.

Joanie D.

Extremely pleased with the customer service, from the salesman to the plumber to the owner. Everything was professionally explained in layman's terms. Once the C150 was installed, my PH balance was in the acceptable range within a month. And, I'm feeling much more comfortable that my family is drinking cleaner, safer water with the Reverse Osmosis system!! Huge thanks to Tom and his staff!

Scott Nutting

Tom and his crew were very friendly, efficient, knowledgeable, and professional. They installed my water filtratuon system quickly, neatly, and even put everything where I wanted it to go, which means they LISTEN to the customer. There price was great and they honor veterans with a nice discount. I highly recommend Tom's company!

Julie Manzi

Tom was very knowledgeable and helpful when we were seeking advice about potential mold in our basement. He tested our air in multiple parts of the home and explained what the readings meant, providing different options for mitigation. He also tested our water for additional peace of mind. He didn't push any unnecessary services and was genuinely passionate about air quality and health in the home. Would recommend

Barbara Strohm

Dan and Cole arrived on time and were very professional. They were friendly and answered all my questions. Together they did a very thorough job installing my new water softener and water filtration system. Due to the construction of my house, Dan was unable to connect the water filtration system to my refrigerator. I would highly recommend Aerus to family and friends.

phyllis brannon

Just had a water softener filtration system installed because I have very high iron levels. My water smelled metallic and was discolored. My clothes didn't smell or feel clean, my dishes felt like there was a film left behind after coming out of the dishwasher and the hard water left my skin itchy and dry after showers. I contacted Midcoast Aerus' owner, Tom Hayes, and he tested my water and reviewed the comprehensive water test done by a lab to determine what could solve my issues. I was very pleased with the timeliness and great service by the technician of the installation. Explanation of the operation of the system was clear and easily understood. No more smell, discoloration or unclean dishes or itchy skin. My hats off to Midcoast Aerus for excellent service. Thanks Tom and Paul.

Susan Costello

I cannot say enough good things about this company and their employees. The product is great and fairly priced. The installers are friendly, professional, neat and thorough! I would recommend this company to anyone with water issues.

Jeanine Beaudoin

I highly recommend Midcoast Aerus if you have concerns about your water quality. My experience, from beginning to end, was a positive one. Tom, Dan and Eli were very a very professional team. Each provided a service with knowledge and patience, explaining and answering questions every step of the way. Don't hesitate to give them a call!

Julie Pankey

We had just replaced our hot water heater and pressure tank because we could not solve the bad smell coming from our hot water. We called The Pure Experts because of their outstanding google reviews and Cole came out to test our water. Turns out we have some issues that a new water tank cold not solve and will have the Pure Experts take care of it. Cole was very smart and explained all of our options. He found a best solution for our situation and took a lot of time with us to answer questions. He was a fun guy to talk to and extremely knowledgable about well water and all the challenges that come with living on the coast. We will get our new system in about two week so and will keep you posted on our progress.

Jennifer Flood

We bought a C150 a little over a year ago. Even though I felt really pressured into buying the system, everything was fine until it came time for the yearly check up. Ever since the maintenance check the unit does not come on nightly and when it does come on our kitchen sinks fill up. Each time it fills up higher until it overflowed last night (4/30). Luckily we were up and were able to clean the water up. Who knows how much damage would have been done if the water had set on the floor all night. We have called multiple times since 4/22 and have yet to have the technician call back. Customer service has been horrible. UPDATE: The lack of communication issue was due to a change in ownership. Thank you Tom for responding so quickly on your first official day as the new owner. Tom came out personally to check on the matter and sent their plumber out as well. The plumber was able to identify the problem and we are on our way to getting it fixed.

Phil & Lori Thibeault

We are on a well system. The home water test performed by Elias indicated a high level of manganese. We were skeptical about buying a filter system but decided the new system would replace our current filter and provide much better filtering. We purchased Origins ISM200. The installer informed me all what he was going to do. After installation, he went over the operation. I was pleased with his work. We are a month into the filtering of our well water. At this time there isn’t any obvious difference, but in the near future we will have the water tested again. The new filter system gives us peace of mind and I do not have to replace filters any more.

Brandon weston

Made two appointments and both got cancelled after waiting around for them, update - a technician ended up coming later that night to pickup the water sample and results were provided promptly , the owner was very apologetic

Karen McCusker

Laurie is an asset to the Company. Laurie introduces herself, explains the process and recommends the product best for the house. Laurie is professional, nice and always has a very good attitude. Laurie enjoys her profession and it shows. We are glad we invested in a filtration system for our house.

Kathleen Brooks

I have had an extremely good experience with Midcoast Aerus. They have provided immediate service and support whenever I've requested it. A rare service in today's world. The staff is always very friendly. We have been very satisfied with the Aerus Water & Air Filtration system .

Jennifer Morris

Cole and Dan were extremely personable, punctual and super professional. They were a pleasure to work with. And our dog Fordy loved them both too and he's a great judge of character!!😁 …

Glenn Biss

We had our water tested today by their company representative Elias Najim and my wife and I could not be more impressed. He was prepared, professional, and most definitely a wonderful asset to Midcoast Aerus. Knowledgeable about his product, and very engaging. We eagerly look forward to doing business with him. Thank you Elias. Colleen & Glenn Biss

L Richardson

AERUS came to my home and tested my water. My sole interest being the hardness. That test came back very high. It dries out my skin making both me and my daughter itch. I compared and contrasted the expense of a water filtration system, the ongoing expense of high quality shampoo made just for people who have hard water, just “dealing with it” etc. and I decided to go with AERUS. Their system doesn’t seem to require a lot of maintenance. I can bypass it when watering my lawn which is a plus for me. I won’t have the ongoing battle of itchy skin which for me will be a relief! The tech who came to my house was friendly and informative. He was timely when answering my questions and even came over on a Saturday to accommodate my schedule. My water filtration system will be installed in just over a week. Good customer service! Thank you! The water filtration was installed. Super nice employee came to my home and explained how it worked. What do I have to do now? All I do is turn off the filtration when watering the lawn and pour in some salt when the barrel gets low. The water tastes SO good! Very happy!

Diane Simonds

I would give this company 10 stars if I could. The owner, Tom, went above and beyond to help me. I would recommend this company to anyone who needs water or air problems resolved. I can not say enough great things about my experience.

Billy Kilcoyne

I am very happy with my under the counter water filter. The company was great to deal with and the installation crew was great

Shannon Q. Elliott

Alan came out to our home this morning, and did a wonderful job testing our water and explaining how the quality of our water would be vastly improved by the installation of a water system. We are excited to have the product installed and believe that cleaner, more drinkable water will contribute to the overall health of our family.

Kyle Wells

We had such a great experience with this company. We were having issues with our well water and Alan spent a considerable amount of time trying to troubleshoot the problem. Although the company could not fix the problem 100% due to things out of their control, he made really good recommendations and got us a set up with a good quality reverse osmosis system for our drinking water. I would use this company again in a heartbeat and would consider this company the "go to guys" for water problems.

Tara Kenney

The technician, Paul Turgeon, was very efficient and went above and beyond install of the purification system. We knew we were having problems with either the pump or the tank before he came. He is coming back to replace the tank tomorrow. We're very happy with the results of the purification system. Our water doesn't stain the toilet anymore. No more mineral crud buildup on the sink faucet either. It tastes great and is crystal clear.

Benjamin Dixon

We have a well and a water softener system and took advantage of their free water test. Service was quick, easy, and friendly. Not pushy and didn’t try to sell us anything. Explained everything very well and answered any questions. Definitely would recommend for the peace of mind of knowing the quality of your water and or how well any system you have installed is working.

John Pelletier

Could not be more happy with The Pure Experts. We had a short deadline to get our well water cleared to close on our new house and the Pure Experts exceeded expectations. Within one day we had a sales rep, Alan, work diligently with us for exactly what we needed. He was able to offer us a substantial discount for a Black Friday deal and guaranteed to have the mitigating system in with time to retest the water before closing. Working with the plumbing department and Leah, within a week the well had been shocked and the new system was in! New water test results came back and cleared all problems. Awesome job and customer service from the Pure Experts. Highly recommend.

Christina Bshara

Alan came to my home today to complete water testing and review options for purchase. He was courteous, professional, and explained everything in an articulate and understandable way. He also called to ask if he could come a little earlier than the scheduled appointment - super service! It was a pleasure working with him!

Joseph St. Pierre

My wife and I received a water test and purchased a reverse osmosis system from Pure Experts. I was extremely impressed with how polite, respectful, informative and responsive Eli was throughout the entire process - that type of consumer experience is unfortunately not common. Paul (the plumber) also provided the same high quality experience. I am looking forward to continuing to do business with them in the future.

wayne jackson

Very knowledgeable. Explained how the entire system worked . The quality of work done was defiantly top notch and the guys have a great sense of humor

Jim White

Cole and Dan were awesome! The were efficient, polite, patient, clean and knowledgeable. We will highly recommend these guys.

Anne Chapman

I have been living with "orange" well water for years and was not sure what to do with it knowing I would be selling my house next year and not wanting to leave the issue with the next homeowner. I had found numerous suggestions on line of how to deal with the orange water issue myself but that was not an option! I contacted The Pure Experts and set up an appointment to have my water tested. Elias came and tested my water for numerous things and I ended up with an extremely high volume of both iron and manganese in my water. A week later, Cole set me up with a new system quickly and efficiently. From the time Elias came and tested my water to when Cole came to install the system, I felt like I was in good hands and both were willing to explain what they were doing every step of the way with their wealth of knowledge. My "orange" water is a thing of the past and I could not be happier! I would highly recommend The Pure Experts them for any water-related issues!

Mark Hewson

Very prompt and professional. They didn't try to sell me anything that I didn't need. Tom took the time to explain all the different test and what they meant so I could understand clearly what the results were.

Jon Tremain

This review is for the installation of the water softener & water filters. I'll write another review about the water quality when everbody else gets home. I grew up drinking well water so right now my tastebuds are adapting. The technician, Cole, arrived a little early which was fine (preferable even) as I think it shows good business sense. Cole was pleasant and knowledgeable of his job and the systems he installed. He answered my questions thoroughly and asked several times during the install if I had any questions. Because we have an ancient farm house we have an old cast iron farmers sink which presented a challenge for installing the water spigot there, but Cole solved it and made everything look and function as advertised. All in all a great job by a great technician. Welcome to Maine Cole, we need good people like you here.

carolyn hemstedt

Alan G. was most informed and reasonable to work with and his promotion of Aerus and the entirety of products and services offered was detailed and professional. I was happy and confident with a decision to purchase the water conditioner system today and hope to work with Alan again when considering future systems!

Wes Edwards

So I've had the pleasure of sleeping with an Angel air purifier in my room for a few months now. Not only am I breathing better, but this little angel has done a great job cleaning the air. I can tell the difference when I wake up, cause my mouth is no longer a desert. It's keeping the dust under control which is also great for my electronics. I no longer have to clean them out every month. I'm seriously impressed with my angel!

Rachel Pelletier

We had an amazing experience with the Pure Experts! Alan, Leah, and the whole team were incredibly responsive and went above and beyond to make sure our water system was installed in time for closing on our new house. We can’t thank you enough!! HIGHLY recommend the Pure Experts.

Teralyn Reiter

Wow! Wow from start to finish to product to service. That's really what it comes down to. We received a card in the mail about free water testing. We had been concerned about our water, so "why not?" From our water district, we knew we had some lead (.2.....EPA recommends 0) and that our water came from the lake. After the water test and the discussion with Eli, we knew a water filter was necessary. The turn around and attention to detail was great, and when our 5 year old took his first sip of water with the filter he said "whew! That's what water should taste like! It's so clean!" We could not be happier. We know we are drinking truly clean water. Personally, I know longer have an upset stomach! (Something I was dealing with since we moved here a year ago) Another really random happy side effect is that we can run our jet tub without gunk building up! (Another thing that thrilled the 5 year old). Clean water is essential. It's important to have people working with you to make that happen in your home. The Pure Experts do that. We are truly thankful.

Seth M Reed

Alan was very punctual and very articulate with his explanations of the condition of our water and of the various treatment options avaliabe to us. He thoroughly expained our finance options. And our cat loved him.

Odie Odencrantz

I had a high level of manganese in my water. The Pure Experts put in a system to resolve it. Both Elias and Cole were very friendly and knowledgeable. From the time Elias came and tested my water to when Cole came to install the system, I felt like I was in good hands. Highly recommended.

Ryan MacNeil

We had a water filtration system installed from The Pure Experts because our water had high levels of manganese. They were super helpful and easy to work with. The whole process from start to finish was simple and quick! Would highly recommend them!

Nicholas M

Cole came to my house today and explained the needs for my water system. He was very professional and informative. I would highly recommend him ad Pure Experts.

Tina Hobbs

I have purchased my first product, the Beyond Guardian Air, 3 or 4 years ago. At that time I owned a Family Child Care out of my home. 12 children in my care, plus my own family have benefited from this tremendously! Children usually get sick quite often and with the Beyond Guardian Air it was a dramatic change my employee and I have noticed. It was impressive! With that being said, I just purchased another Beyond Guardian Air, plus 2 Pure & Clean today for the Child Care Center i own now. Now I can offer the same benefits to 80 children, plus employees. I am looking forward to less sickness, especially in this very crazy times. I am extremely satisfied with the professional and friendly representative, Jeff. I highly recommend the products and company!

FnA GOULD

We had a very strong copper taste in our water. Now it is clean and tastes great. Thank you Midcoast Aeaus Water.

Jane Merrill

Arriving on time they were easygoing in manner but explained the science and remediation in articulate, lucid detail. The Aerus filtering seemed much better than the design we had in a previous home - and so it has proved to be. What an improvement purification makes! No more slathering with body creams, or crusty faucets and shower heads! A plumber named Paul installed the system and was most efficient, and Eli the supervisor came back to test that the purification was working. For us this change in our home was high-priority, and more successful and beneficial than we envisioned.

amy strum

I left a 1 star review and immediately got a 5 star response from the owner. (Holding on to the 5th star until issue is totally resolved) UPDATE: Chris the owner was very responsive to my issue. We are now collaboratively working out a solution to the issue. Thank you Chris. UPDATE#2: water tested perfect!

John Jonasch

4 Stars based on the fact that I have only received the analysis so far. When I receive the installation, I will be glad to provide another review.

Cindy Baumgartner

The workers were efficient, prompt and polite. We would highly recommend Midcoast Aerus.

Carlos Florez

This company provides an excellent service, they are fast in the installation and they explain to the client what they need to know about the installation system. They know the product, they install it quickly and they are very professional.

Brooke Bennett

Alan was great at explaining the water testing and the factors related to the water. He spent ample time answering all our questions. Job well done!

Tania Pulkowski

2 years ago I wrote a review for this company, as it was the worst service I had ever received from any company. Last week I received a call from the new owner Chris. He explained he just took over the business and wanted to make the bad experience right. Within a week, he came over and did just that. He made good on a 2 year old problem that the original owner should have taken care of. I now can't say enough good about this company and the new owner. I would recommend Aerus of Portland to all!!!!

Elizabeth Buckwalter

Our technician, Susana, was knowledgeable and helpful. She clearly explained our water test results and options. Would definitely recommend.

Elias Najim

I’ve had my Guardian Air Beyond and Guardian Angel for almost a year. I am so beyond (see what I did there?!) happy with the product and what it has done for myself and my home. In terms of how I sleep and how my home remains cleaner and fresher! I would absolutely recommend for anyone!

Theresa Waterhouse

Specialist Jon Rudin was very professional, knowledgeable, and expect in his field. My husband and I were very impressed with Jon and the company.

Tawny Levasseur

My experience was quite pleasurable I really needed a water system and I got one and I’m very happy with it I think his name was Mike and the follow up person was Dave I think but they were very kind and helpful and I are scheduling a follow up appointment in a month to come just check out the system is working.

Robert Tukey

Elias was thoroughly professional in his water testing, with solid suggestions for improvements. Will be looking very closely at having further work done.

Mikey April

Chris and Eli where very professional and easy to deal with. They walked us through our air and water testing and we where happy with the products they recommended we buy! I would recommend them to any of our family and friends!

Alana Rowe

I was asked by a friend if I needed my rug cleaned because for a small fee I could get it cleaned. I was happy because I needed it done but due to physical problems couldn't do it. A man(sorry can't remember his name) and Siehbone (probably misspelled) came and demonstrated their wonderful vacuum. I was amazed at how much dirt it pulled up as I had spent quite a while vacuuming before they came. After the demonstration he began cleaning my rug. As he worked she was so kind talking to my 17 year old cat and me and doing everything he asked. I ended up purchasing the vacuum. I is a wonderful machine makes vacuuming a lot easier and actually looks like its been vacuumed! was extremely happy with everything (except the price!) but must admit I got my moneys worth. Thanks Siehbone for being so sweet!

Carol Richardson

COLE did an awesome job He was on time, asked where to park. He cleaned up after and was knowledgeable at his work.

Aaron Spiller

Great free service. I learned a lot! I’ll be in touch soon when I’m ready to fix my hard water!

Carole Bailey

The 2 men that was just at .y house were very nice men.1of there names were Cole Chesbro.As far as o know they did an excellent job at putting my water purifer in quick time Thank You so much!!!

Debra LaFrance

Unbelievably professional and AWESOME over all service and price!!! We HIGHLY recommend this service and company!!!

stacey snyder

Cole was amazing and super knowledgeable. He was attentive and informative. Thank you for your help! Highly recommend Cole and Pure experts!!

Janet Keith

Excellent home water testing and education by Eli. We are pleased to know what we need to do to have safe water to drink.

christine fromageot

David M was great! He went above and beyond the call of duty by delivering my vacuum to my home. He provided service beyond my expectations. This created customer loyalty where as I will be a customer for life!

Jessica Bearor

I love my air machine . At first I thought I had wasted money on buying it. I turned it off for one day . By the end of the day I was so stuffy I couldn't stand it . I also got through my first spring and summer without being sick and my allergy not bothering me ! As I waited for my seasonal allergies to kick in I realized they never did ! First time in 10 years ! So glad I decided to buy this !

Michael Cicero

Allan came by and tested our water. He was knowledgeable and professional with the testing explaining it all along the way.

John Hastings

Quick efficient I’m very pleasant to deal with thank you so much

joanna Fontaine

Fast service, Worker Cole very knowledgeable and experienced regarding water issues. Communication good with office regarding scheduling

Christopher Genest

Great company! Tom is always great to work with!

Mimi gregoire carpenter

Mike was very helpful making me understand what was needed to make my water is clean and my systems working at their best. Thanks

Scott Kavanagh

Met with Alan and the demo was informative and helpful. Great opportunity and the desire was to be helpful and educational.

Catherine Hensel

Thank you Alan. Most informative and well presented. Excellent quality products offered. Looking forward to do business with you

Aaron Moss

Alan was fantastic! Answered all of our question and concerns and got us set up with all our water need.

Tania Fales

We purchased water System and vacuum - happy so far. Ryan Waeaver from Brunswick area was so helpful 👌 …

Chris Gray

Chris is amazing, went above and beyond to make sure our family was taken care of, great service and great product. Would recommend to everyone!

Keith Barrows

Paul did a great job installing my new water treatment system.

vinny aspromonti

These guys were great love their water system for my home. So happy

207 Edibles

Cole & Dan were awesome! Fast, efficient and friendly!

tanner amergian

Huge improvement since new ownership of Portland location! Great Product backed by excellent customer service!!

Adele Baruch

Excellent service, clear explanations.

John Solitario

Cole and Dan wereOn time, efficiect,polite and courteous

David Lannon

Thanks pure experts. Jon was professional and very informative.

Jerry baldacchino

love the clean air that aerus air purification system delivers , along with very pleasant to do buisness with

Angel DoT Fuller McMahan

What wonderful pleasant and knowledgable technicians. Very nice and helpful.

Ryan C

Great experience!

D0S3 BowmanTheBrave

I bought one and I am happy with this I would give it 5 stars

Carol Patenaude

Call dad a good job it was more than satisfactory

Donald Guay

Allen did a great job

Kimberley Russell

Alan explained everything very well

Wesley Richards

Very professional and respectful

Greg Choquette

Fast and efficient

Daniel Godbout

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