Reviews of Ground Zero Plumbing & AC. (Plumber) in Phoenix (Arizona).

Ground Zero Plumbing & AC

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Plumber

Plumber

240 N Pasadena St Suite A, Gilbert, AZ 85233, United States

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Information of Ground Zero Plumbing & AC, Plumber in Phoenix (Arizona)

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Reviews of Ground Zero Plumbing & AC

Mike Rux Jr.

Great company from start to finish. I needed a brand new A/C system for my home in San Tan Valley. Ground Zero came through at a moments notice. They provide the best equipment for my house and its square footage. The prices they provide for their services are bar-none best in the industry. I was more concerned about the quality workmanship. They provided 3 highly trained HVAC technicians and even had their installation manager on site. I highly recommend Ground Zero for your next Air conditioning repair or installation job. GREAT JOB GROUND ZERO!

Jeff Weintraub

I have had different plumbers come to my house over the years and never could find one I could truly rely on. That all changed with Ground Zero. Mike is the plumber who has come to my house several times for different issues. Not only was he friendly and knowledgeable (including friendly with the dogs) but he is competent as well. He is not only able to fix the problems, but he provides great suggestions on how to stop it from happening again in the future. I had a time when things were adequately repaired, but not exactly as I wanted. Ground Zero sent Mike back without batting an eye to fix it exactly how I wanted it. I strongly recommend Ground Zero for plumbing issues simple and complex.

lisa jamgochian

Austin (plumbing)was great! We had them come out to do a whole house plumbing evaluation. He took his time talking to us about everything he was doing and explaining in detail what he was doing and why. HE explained items that is need of repair or will need to be soon. I would highly recommend using Ground Zero for your plumbing needs!!

Natasha Beeks

James and Kody were Great! As the Assistant Manager I was really happy that they took the time to explain to me the issue, especially since our Maintenance Sup was out of the office at that time. I felt confident explaining to our residents the next steps and was able to assure them the issue will be fixed which was done efficiently and that was greatly appreciated:) Keep up the good work guys!!

Alan Wilson

We live in an apartment and got a pretty big hot water leak under our patio. I honestly thought it would be a multiday process but Tony and Slim came by and dug a huge hole and had it all completed before my work day was even over. Very cool and professional dudes. Highly recommend!

Alar Wen

Derek and Juan were very knowledgeable and quick. They asked about any troubles I had before and made sure to include them in their current checklist. I felt safe the whole time and not pressured to buy any maintenance replacements.

Bonnie Turner

James showed up exactly when scheduled. He was dressed in a clean company uniform. He introduced himself and was very courteous and respectful of our home. He explained everything step, by step as he did it. I would definitely recommend this company.

Tayler Mozden

James and his partner were amazing! They were very professional in replacing my water heater and did so as quickly as possible. I would highly recommend this business and will be using them again!

David Rodriguez

I have only good things to say about Ground Zero, primarily due to the level of technicians they employ, as well as their friendly staff. I was in need of having both of my AC units replaced back in May of this year. The sales tech (Derek Franke) knew his stuff, took the time to explain things to me in detail...using jargon I could understand...definitely not your average smooth talking salesguy. I was quoted a fair price, and when it came time to sign the deal...the final price was exactly as quoted (which is rare in today's world). Derek worked my install as well, taking the time to explain things to me when questions arose (and not making me feel dumb when asking). This guy is knowledgeable, knows his stuff and runs circles around many other AC company technicians that I have worked with in the past...the dude is good. For anyone leery about doing business with an HVAC company, since our choices here in the valley are numerous, I can't blame you...I was there as well. Give Ground Zero a call, and if you're fortunate, as I was, Derek will be dispatched to assist you. Thank you,

Tony Thomas (Tony)

Michael Dozal did an excellent job diagnosing the issue with our tankless water heater. Unfortunately the error code 11 could not be duplicated. Michael was very through and gave me instructions on data to record if the issue re-occurs. His professionalism would have been a 5 Star Plus rating!

Chris March

I had an awful leak because of a block in my main line, and Cody Lyons was very helpful and quick in alleviating the issue. I was particularly impressed with the customer service and speed at which the issue was resolved. Great customer service 10/10

Anna

Todd the plumbing technician did an amazing job! He came with a smile on his face & an attitude that shows that he takes his job seriously & truly shows that he enjoys what he does. Overall amazing!!! Give this man a raise!

metalfuk1

Ground Zero was extremely helpful with everything I needed. Their technician Mike Dozal was extremely friendly and it was a pleasure doing business with him. I will definitely use Ground Zero again in the future.

Paul Ringgold

This summer's raging heat with over 50 days over 110 F was too much for our old system and it finally blew. Angie's List rated Ground Zero as one of their best HVAC companies in Phoenix Metro. I chose 3 HVAC companies from Angie's List and not only was Ground Zero the only one to contact with me with a quote that day, they did it within an hour maybe. Brian sent me some quotes and then their dispatch called me to set up a meeting. Nathan came out to the house, he was extremely professional, easy to talk to and I felt he was completely genuine, he wasn't trying to upsell me or push me in a direction I did not want to go. I was skeptical because we had just had a very bad experience with George Brazil, whom I suspect helped frying my older unit in hopes of getting me to purchase a new system, My home is an older Arcadia home and this proved to be a bit of a challenge due to the limited space of my furnace closet, but Nathan was frank and explained what needed to be done and gave me a quote of $6600 for a new Trane system. The house was over 100 F inside and Nathan had the forethought to bring us an evaporator cooler, this helped my family and pets tremendously as we waited for the new system installation. Nathan made us feel that he honestly wanted to take care of us. Also, with Ground Zero adhering to the CDC guidelines and wearing masks, one loses a large part of facial expression, but I could see in the eyes of Nathan and the other gents that they were genuinely good people. Great Job Nathan, you are an asset to Ground Zero. A couple of days later, Sam S and Cody came for the installation. These two young men were again very professional and they worked hard in the sweltering heat. My house brought a few obstacles, Sam S told me he always measures everything twice and I appreciated that being an engineer myself. Every obstacle they faced, I was impressed by their solution minded approach to try to finish the project that day. I over-heard Sam S speaking with another tech about how he could possibly configure the pvc piping around the furnace area, very solution oriented. Sam S has a great attitude and work ethic. Thanks Sam for your integrity, great job! Cody you did a great job too. I signed up for the Hero's Club maintenance plan and look forward to my future interactions with Ground Zero. I work for The Phoenician Resort where customer service is paramount, the whole team from Ground Zero absolutely exceeded my expectations.

Melinda Fillmore

So far they have been a great company to work with. Derek really helped me to understand the difference in the ac units. Will be getting my new ac soon. Hopefully the rest of the crew is as great🙂 keep up the great work 👍🏻 …

Jesse Lewis

Ground Zero is always on time and get the work done quick. Hunter is always polite and helpful and his willingness to work is unmatched. Will continue to use them in the future and hope others will too.

Jim Bunting

Over the past couple years of using Ground Zero Ive thrown all sorts of different types of tasks at them. And each and every time Ground Zero comes thru and handles anything I throw at them with incredible speed and professionalism. I would reccomend them to everyone.

Eric Allen

Ground Zero has been there since day! Danny the lead tech was very responsive in fixing a major issue with a boiler in a building. Thanks for all the dedication much appreciated

Jennifer Keinan

Mike Dozal from Ground Zero was amazing! He was honest, took care of the issue, considered future upcoming needs, kept the worksite clean, friendly and willingly worked around my many pets. Will request him directly for any future needs!

wesley anderson

We had all our shutoff valves replaced to quarter turn and Chris was professional through the process. After work was completed everything was placed back to where it was before. I would recommend hands down.

Wade Gerencser

Ground Zero, as like many of the reviews here say, performed a phenomenal job today (12/21/18). I cannot thank Brian, Tyler and Kyle for all the hard work and the level of attention to detail was unmatched from what I have experienced from other local competition. Brian arrived on time, had all available options and kept things honest. I had contractors from other companies come over after all the research I had previously conducted on my own and only 2 out of 7 interviewed really knew what a Variable speed 18 SEER HVAC system meant and its associated benefits. My wife and I did a lot of work and this was not a cheap item to buy, but we plan to be around in the home for the long-term, and Brian was able to discuss all the things that are needed for that entire re-install. Why the Trane Variable Speed (XV18) 18 SEER unit? Cost savings in the dead of summer, ease of troubleshooting, 700 speeds and how quiet it runs near by (55dB), our math with a warranty shows we will save at a bare minimum of $247 dollars a month, from an old, POS Goodman 10s unit that was never addressed before we purchased this home. Our entire home system has been redone. The new furnace (XC80), the re-routing of all pertinent duct-work upstairs, Plenum expansion; Tyler and Kyle did quite the job and work that exceeded my expectations. Very well done, clean. They vacuumed up a load of old dryer lint that was originally designed to dump freely in the attic (Not my design!), re-routed all existing duct work the way it needed. I'm paying a lot of money here, they knew it, and made this system fit and work appropriately for my home, and my home only. This is not some standard Lowe's design or "Joe AC" 2.3 miles away from your location on Google. I paid a little bit more and got exactly what I asked for. Win. Thank you all for leaving my home without a trace. You all now have my next job installing a tankless hot water-heater and home water softener. GZ gets the next job, for sure. Thanks GZ, you all should feel our home right now. This HVAC system and install job is money. P.S. - Edited to update: 12/28/18 We also just had Brian and team arrive to install the tank-less water heater system and also the entire home water softener too. What a great job. Pipes fitted to a custom design specification, our home is working more efficient and better than ever and we cannot thank GZ once again for doing the job right. Out of all my reviews, I am well aware my wife and I choose more high-end equipment only because we know what matters in regards to long-term reliability and peace of mind. It is good to know, that my thousands and thousand of dollars go to this company . I would have picked no one else. Just look at the pics, and choose Ground Zero. Your home and short life will appreciate it. Again... Wade and Rose Regards, Wade and Rose

Lauren Goodthunder

My husband and I have been a customer with Ground Zero for about a year now and have called upon them for both AC and plumbing. They are very professional and knowledgeable in their field. Katie is always courteous and in our most recent call, Chet Schmidt made quick and efficient work of rooting our bathroom plumbing. He was very friendly and respectful of our home. This is a great company and we would recommend them to anyone in need of their services. They've always gone above and beyond, double and triple checking their work to make sure the job is done correcly. UPDATE: Yes, we're STILL with them and they're still a great company. Just wanted to give a shout-out to Ken (for our thermostat) and Cody (for our kitchen sink).. they both did amazing jobs recently fixing our home. Thank you both!

Heather Malena Rister

I had a yard full of sewage in my apartment complex in Mesa AZ and many other plumbers couldn’t find the issue after snaking it. I found Chris with Ground Zero the most professional and he decided to scope it out before just snaking it and leaving he was able to not only find the issue but clear it in less than 30 min. I would definitely use the service again in the future. Thank Chris

Nessa Caruso

Dave was awesome!!! He was extremely polite, quick and efficient! He knew exactly what he was doing!! The boss needs to give this man a raise!! Thank you SO much Dave!!

Scott Mahar

Once again the quality at Ground Zero continues to shine. I called for my annual service, was greeted by a professional sounding person who quickly scheduled me for the same week - to my shock. The appointment was confirmed via text and email and before the technician came out I knew his name, his rating, and some about him. He did a very thorough check of the system, was clean, professional, picked up after himself and was very pleasant. I'm happy to have selected to partner with such a great company.

Jenifer Bredvig

Chris was amazing! He communicated the problem and fixed it quickly. Very friendly and professional. We were beyond appreciative of how quickly he responded and got our ac working again. We will definitely call them again if we ever have another issue.

Mesha Burzynski

Google has verified Ground Zero Plumbing & their work so that Google will pay for it if it is not repaired correctly! I called Ground Zero Plumbing at about 3am & Katie answered very quickly! I told her that I had found the lower bathroom flooded from water leaking through the ceiling, vent & down walls. She said that she would dispatch a plumber right away! I received a text with my technicians info, including a picture & bio so I knew who to expect. I was very impressed by Ground Zero Plumbing immediately! Mike B., the plumbing supervisor was sent out & was phenomenal! He found the problem quickly & repaired it. He was only here for an hour & 15 minutes, but in that time I found him friendly, dedicated & having excellent customer service! If you call ask for him because of the above reasons. Thank you Mike B., Katie & Ground Zero Plumbing! You are my plumbing heroes!!!

Miranda Vasquez

I judt had some plumbing work completed after new countertops were put in. Scott came and handled everything beautifully. He provided excellent customer service and is highly skilled in his trade. I would recommend Scott for any work that needs completing! He was on time (which is rare these days), reliable, highly skilled, and cares about his customers definitely worth 5 stars ⭐!

Barbara Collins

Danny helped at our property here in mesa (Argenta Apartments), and he definitely made a much better holiday experience for our entire property. Thank you for restoring hot water during this time! We love Ground Zero

SJI Media

Today I had an entire AC unit replaced after just moving in, as the old system was leaking. Sam and Clayton showed up within the time mentioned, and estimated it would take 4 hours. They actually knocked it out in under 3! a full gut and install of a new system, with minimal interruptions to my workflow, as I work from home. 10/10 would recommend! Thanks guys! Sam and Clayton are awesome.

Todd Novicky

GroundZero is an extremely professional operation! I never have to wonder when they will arrive and who will be showing up. Every technician that has been been to my house has been polite, professional, and knowledgeable. That held true today when Derek Franke came to find out why my AC quit working. Derek was outstanding and took the time to explain what was wrong and all my options to fix the problem. I strongly recommend GroundZero!!

Gary Orlando Mason (Mr. Mason)

I highly recommend Ground Zero Plumbing for their great customer service skills and expedient, professional work. Technician "Sam" was efficient and professional and easily worked around my dogs with no issues, Great work and left my home in better condition than it was in when he arrived. Thank you very much!

Michelle Saylor

Sam and Clayton were great! They worked well together and got right down to business of replacing my air conditioner. I live in an apartment, so it’s important for people to be on time and show up. They covered both and I think were even early! Sam explained every step along the way, so I wasn’t surprised by anything. He took great care to make sure he isolated the working area and cleaned it up when he was done to the point of even wiping things down, thoroughly. It was hard to tell that he had even been there. I appreciated his attention to detail and the pride he took in his workmanship. They were both professional, respectful and good natured. It was important to them that the job was done right. Thanks guys!

Andre Bishop

Chris was awesome. On time, efficient, cleaned up after, extremely knowledgeable, made me feel so much better about the repairs. Def recommend 100 %%%

Antonio

Ground Zero was great installing my tankless water heater and running a water loop. Scott did a awesome job. Highly recommended.

Blue Skyes

Hunter was professional and did his job quickly. I had a plumbing issue in the bathroom sink. Water would not go down the drain. This was not due to a clog of hair or debris. He diagnosed it was a clog of buildup from hardwater and he fixed it and the leaky pipe.

Joseph Dunham

Derek is an Awesome Tech! He explained everything that needed to be done and answered any and all questions I had about Ground Zero services and the Very Affordable Hero Club that I am now a member too.

Marcus Schultheis

I called to inquire about getting a water heater replaced and a water softener installed. Fred came out right away and took a look for me at no charge and gave some great recommendations to plumb for the softener. He followed up with a written quote while I thought about it. I checked another place or two and found the quote was a good price. I scheduled and they were very quick and accommodating. Stan and Mike came out and completed the job quickly, much faster than expected! They were very thorough and went above and beyond to hide and insulate my plumbing. A+! I'm very happy with the results. They buried the pipes and installed a new valve for me as well. Thanks guys!

Darien Keane

Esteffon was here. He was very professional. I appreciate the time he took to thoroughly test our units. He found the problem when others missed it. Thank you Esteffon!

Hanging With The Fleming’s

Ground Zero did a great job installing my AC. The installers were very knowledgeable and Reliable. I had a friend recommend them to me and they didn’t fail. I would highly recommend them. Thanks, Ground Zero

pam cichoke

Derek was extremely professional and helpful! Ground Zero is always reliable and wouldn’t think of using another company!!

Shakil Rabbani

Derek Franke is a wonderful and very knowledgeable technician. His personality also very impressive. I want him to check my A/C unit in future need.

MATTHEW STEELSMITH

I live in an apartment and our AC wasn’t working right. The apartment sent out Sam and Ryan from Ground Zero and they came out and installed a new AC unit on the roof and pump in the apartment. Both were very professional and their work didn’t impede my own work day. Was a 3hr install as they removed the old system and installed the new one. They were efficient, friendly and cleaned up everything afterward. No complaints here!

White Lightnin

I contacted Ground Zero when my AC stopped powering on and had no power to my thermostat. I spoke with Dwayne and communicated to him the issues I was having. He was able to send someone out to my house same day. The service tech resolved my issues and recommended things to keep an eye on based on the condition and age of my unit. Overall I am pleased with my experience with this company, from the great communication initially with Dwayne followed by the comfortability of talking with the service tech Ken and not feeling pressured into purchasing anything.

Christine Taylor

Sam and Ryan were techs that came to install my AC replacement Unit they were very professional, thorough, and even cleaned up after themselves! Made sure everything was installed and working properly before they left. Awesome experience will use them again.

Daniel Bartell

Sean and Mason came in to install new A/C unit in my apartment building. They worked quickly and diligently and were an all around pleasure to work with. Sean was very friendly and personable and made the whole experience hassle-free, considering I was working from home during the time. Highly recommend to anyone needing HVAC services!

Joellyn Schappler

Of course having your AC blow right when it hits triple digits in Arizona is never a pleasant experience but Sean from Ground Zero was our hero! He was super friendly and courteous as well as keeping me updated and educated along the way. He fixed our AC in a timely manner and it seems to be working better than ever before it broke. Thank you so much!!

Stu Primakov

Tyler Davis came and fixed my Plumbing issue promptly. He was polite, professional, and efficient. I will use his service again if I have the same plumbing issue.

Denise Drinkwater

I want to acknowledge Derek Franki for his professional handling of my AC emergency. He showed up on time and was very kind in explaining everything to me. Knowing nothing about all of this, he was extremely patient with my questions on what was going on. He did an amazing job of trouble shooting my HVAC problem. I also wanted to say thank you to Chris Degeer who came by to help solve the issues that were plaguing my AC. They both represented the best of customer service in a time when it is not easily found. Ground Zero you do have a couple of Hero's!

Jo Gonzalez

We are doing major renovations in our house in stages. I've had Tony Abril at ground zero out to my home for different projects the most recent was landscape pipeline needed fixed. He were professional, do great work and always on time. I recommend for anyone that need work done.

Ronna Christner

I was not only impressed by the work the technicians, Derek and Juan, performed but also by their professionalism. They took the time to explain what the issues were with my unit and made me feel comfortable that they were not trying to sell me on somethng that I did not need. The customer service was beyond my expectation and I will continue to do business with Derek and Juan specifically! I highly recommend them for any of your HVAC needs.

Amanda P

A BIG SHOUT OUT to 'Ground Zero Plumbing & AC'! We had a major water leak going from behind our washer/dryer unit into the spare bedroom closet and it was soaking the carpet. We had NO hot water! We had originally contacted a different company that was not giving us the best ETA and were saying basically "They will get there when the get there". Well we decided to reach out to a friend who dispatched for this company, Kara R who said they could for sure get us someone sooner! I was given a window of when they would be there and they kept to their word. Mike D was our tech that showed up. He was AWESOME. He was funny, informative and figured out almost immediately what was wrong. We appreciated his kindness and the fact that he did no try to upsell us. Between Kara R who got us a tech immediately and our awesome tech Mike D who fixed our situation, we are very pleased and will refer to you guys! Thank you again! (DOS: 02/08/2022)

Rachel Hensler

Derek Franke was very professional, friendly, and knowledgeable. The maintenance check went smoothly and efficiently. I would highly recommend his services!

Brigette Peterson

Mike was very thorough and wanted to make sure our new shower was exactly how I wanted it! He showed me what he was doing every step of the way and swapped things out and measured everything for me so I could compare different options.

David and Patrice Wiens

We were having some issues with our heating. Derek came out and was very professional and thorough in explaining what the issues were. We have not have any issues since then. I highly recommend Ground Zero for AC, electrical and even plumbing issues that we have had! Great service! Very responsive!

Michael L

Great company, highly recommended. Sam & Cody and the Ground Zero crew came out and replaced multiple AC units in my complex that were very old. Great work, fast, efficient, with great communication. Highly recommend this company. Ask for Sam & Cody - they'll take care of you. 5/27/21 Update - Water heater broke and Ground Zero came out the next day to fix it. Bill and team did an excellent job and even stayed late to get the job done. Best company out there. Highly recommended!

Anne Healy

Esteffan explained the problem, showed photos of the unit, explained options and which did and did not have warranties. No pressure to do anything and told me what was still working normally. Emailed estimates of each option. Send him back to us when we decide what to do!

Micheal

Chris came out, was super professional and quickly handled everything, informed me on the steps he did and helped with the modification

NaughtyDogg Ranch

Great experience using Ground Zero for an A/C replacement. Mike was excellent from the start giving us an assesment and quote for multiple options for a new unit. He was knowledgeable and very responsive on any questions or concerns we had. Once we decided on the unit they were quick to get us setup with an install. Frank and Ryan were great with getting the unit swapped out and had us back up running in no time. Very professional, knowledgeable and clean. Would highly recommend to anyone looking to use their services.

Ashlee Allene

Sam come out to fix multiple sinks in my apartment. He did the job accurately and took the time out to do the job right. He was very professional and friendly, he even gave me helpful tips to prevent any clogging from happening in the future. He had to come out twice to do the sinks and each time he was great, highly recommended him and this company. They get the job done and exceed expectations.

Angela

Hands down one of the best service providers in the east valley. Our plumbing specialist, Sam, was super professional, friendly, and straightforward. He thoroughly troubleshooted and explained the necessary repairs we needed. I highly recommend this company and this specialist. If we ever experience plumbing issues again, this will be the first company we contact. Thank you, Sam, so much for helping us out!!!!

Tina Brock

Frank and Sean did an outstanding job installing my air conditioner. They arrived on time and both of them were so nice. As soon as they were done and had turned it on, the temperature went down so quickly. I would definitely recommend these two. They even vacuumed the floor when they were done. Thank you so much for your hard work!!

Svetik's Haute Couture

This is our second review for the Ground Zero Plumbing, and I’m writ with a great pleasure. The Maintnence Services and the inspection of our HVAC system is a part of the company’s unique package that every home owners are receiving when a new systems are installed. We have honestly forgotten about it, but the Ground Zero Plumming has not. Very kind and persistent company representative have been trying to reach us multiple times to schedule an appointment for the inspection due to our vacation. The appointment has been scheduled at the most convenient time for us with following email and a detailed text confirmation providing the names and pictures of their employees who’ve been appointed for this services. On the scheduled day another consultation been sent and two employees of the company were at our front door sharp on time. Opening the door, we were greeted with the smiles and respect by Derek Franke and Juan Mata. They were professionally dressed into a GROUNDZERO uniform and so politely have shared the scope of work they were appointed to do. Derek Franke were training Juan Mata and his kindness and respect towards our family was so impressive and the way here were treated his colleague was very professional. We could tell that Derek Franke was inspired to share his experiences and expertise with Juan Mata whose is impressive. They took the time to inspect the entire house, being very attentive to our feelings about the HAVC performance, made the adjustments and have told us to reach out with any questions or if we would feel that company could be of any help just reach out to them and we will be well taking care of as a part of the the GROUNDZERO BUSINESS FAMILY. So impressive and the quality of the service’s are truly shines from the day one through now. Thank you Derek Franke and Juan Mata for your outstanding services and your professionalism! Our plumbing system also being inspected on the same day as we’ve hired the Ground Zero Plumming to replace the Water Heater and Tony Abril have done his thorough inspection, making sure all our plumbing outlets are in good share, flashed the heater as a part of the maintenance. WOW! We are highly recommending the Ground Zero Plumming again and so happy to be treated as a valuable member of the GROUNDZERO BUSINESS FAMILY! 04.11.2022

Rebecca Heredia

I'm a resident of Site Scottsdale ad they used them to install my AC system. Frank and Sean are absolutely amazing. They are professional, clean, and so pleasant. The way they communicate with was other, and work together is wonderful. I would recommend them anytime. Frank let me know exactly what was going to be done, how long approximately it should take so I would not be wondering which is a great thing. If I had questions he was very happy to answer them. When Sean came in to my apartment he is always smiling also and they both are so nice and great people. God bless you both for your hard work

Kourtnie Robertson

Update: Anthony and Frank installed our new unit and we could not be happier with their service. They were very timely and took the time to explain how the install process would go. Super friendly-knowledgeable guys and professional-clean install. We’d give these guys more than 5 stars! Very happy customers! Thank you Ground Zero! Mike Collins was our salesman, super knowledgeable and professional. He was able to answer all of our questions and explain things thoroughly. Very happy with our service, highly recommended!

Eric Chapman

Derek and Martine were great. Friendly and knowledgeable. Service was fast and they explained everything they did.

Paul Wightman

Scott was fantastic and went above and beyond. Great customer service, it matters.

Takierah Craigen

John C. was very professional and prompt. He came in and was very informative about what he needed to do. He was in and out with a smile. Thanks John!

David Keane

Derek was on time, knowledgeable, kind and helpful. A good face for Ground Zero!

Kelsey C

Great service from the guys at ground zero! Everything works perfectly now and they left the place spotless!

Jamie Trillo

Ground Zero never disappoints. We use this company for both our plumbing and HVAC needs. Unfortunately our AC stopped working on a Sunday. We called Ground Zero Monday morning and they were able to complete a service call that same day. We had to purchase a new unit which Frank and Sean installed on Wednesday. They did a great job, communicated throughout the whole process and left things clean and tidy! Highly satisfied with their service and work ethic. So happy to be comfortable again in our home thanks to Ground Zero and their awesome employees!

Robin Blumit

Sam and Ryan were professional and courteous. Sam explained what needed to be done and clearly presented the cost. Both men worked efficiently and left the workspace cleaned up. I was impressed with them and the company they represent. Decided to purchase their service agreement for a/c and plumbing for future needs . Thank you, guys! I'll ask for you again.

daniel felicetty

Highly recommend, glad my landlord called them! Sam spent all day in my apartment fixing a major leak and was happy, chatty the entire time. He explained what happened and showed me pictures which helped me understand why my bathroom ceiling caved in. Sam cleaned my entire bathroom before he left and told me to call if there was any issues. Appreciate you Sam!

joy hecker

I had an amazing experience getting my new unit installed. Anthony and Cody worked hard and got all my airflow issues fixed as well. We are very happy with the unit and our cold house now. Thank you for the hard work and easy experience buying the unit.

courtney Stacyy

Everything about Ground Zero Plumbing was absolutely outstanding! The staff is so friendly, willing to help & extremely patient! I sincerely appreciate the professionalism and the quality of the work the technician did. The way he explained the process of the installation and gave me the opportunity to ask questions was very much appreciated!! The office staff are very congenial and helpful - and they don't rush you either - what a pleasant surprise! He certainly went above & beyond my expectations. I most certainly recommend Ground Zero if something should unfortunately go south for you, Ground Zero, Thank you so much again for all that you do!

Courtney Roach

What a pleasure it was dealing with Mike C, Frankie and the other guys at Ground Zero. Ground Zero was one of many estimates I got to replace my two 20+ year old AC units over the past several months. Mike C came over on Wednesday to update the estimate and talk through options and my new units were installed and operating by Friday evening. Frankie and his crew were professional, courteous and thorough. They cleaned up after themselves and it was as if they were never here! Absolutely would not hesitate to use Ground Zero for any future needs and will recommend to friends and family as well! Job well done.

S Torres

Brad was great , friendly and quick to resolve our issue. Follow up Review: We ended up needed an whole new AC unit. wasn't ideal and we were not expecting it since we bought this home less than a year ago. The Owner Brian got involved and was super friendly, knowledgeable, and accommodating. Ground Zero had different finance options for us as well. There were a couple other projects we needed done as well - A New water heater, some plumbing issues, our vent on our roof was exposed, and we also wanted to relocate our water heater. He offered a great and affordable price that we couldn't turn down. Once everything was finalized we scheduled the work to be done. Brian and his team showed up with 7 different trucks/ vans and all the personnel needed to complete the projects. They arrived at 8 am and were done by 2 pm. Yes- you read that correctly- 6 hours and they were out of here. I cannot thank Brian and his team enough for the superb service and efficiency. Everyone that I had the pleasure of interacting with was nice and friendly. I would definitely recommend them for any of your plumbing and AC needs.

Matt Lewis

Sam showed up early, fixed our issue and was super chill with my dogs. Would recommend. I would NOT recommend leaking into your downstairs neighbors apartment however. I don't think they like me very much now.

Douglas Malcore

What a great business. We had the owner get us out of a HUGE jam last year and now we never call another HVAC company. Speed of service -> they were the first company to appear. When we needed them again, they were able to come within hours. Quality of staff -> clearly the leadership at Ground Zero only hires and maintains the best staff. Eric Provencio today was amazing - punctual, thorough, courteous, and friendly. Services -> the hero club is awesome. They actually call us to remind us about free services... not a sales call either. Last year they worked in the sweltering heat of our attic for nearly 7 hours into the middle of the night to resolve our poorly installed system. We had at least 5 different HVAC companies over the years, but Ground Zero was the first to get our system working like it should. Even though we have a home warranty, we will always call Ground Zero for our HVAC needs. We learned the hard way that you get what you pay for, and being cheap and easy with HVAC in Arizona is a bad idea. Ultimately, we really can’t thank them enough, and I wish more businesses cared about their customers and quality of work as Ground Zero does.

Derrick Mitchell

Chris did an awesome and quick job. He explained all the issues and fixed them.

S !

The entire team at Ground Zero is amazing-I have used the company on many occasions and I have never been disappointed! Kara in the office is a pleasure to work with, Nate and the other A/C guys are efficient, skilled and pleasant. Phil, in restoration, has been a lifesaver on two different occasions. He is so kind and professional. Brad did a very difficult plumbing install for me and I am completely satisfied with the service. Sherman is a highly competent electrician and a wonderful person. Mike and Shane did fabulous work and provided excellent customer service. I like to know the "why" behind things and everyone takes the time to explain the repairs in language I can understand. The pricing is transparent and reasonable. I am so happy I finally found a company I can trust and rely on for my plumbing ,A/C needs and electrical needs.

Ali and Samira love science Shahdadi

To be a great technician is not merely about fixing or replacing the parts; it is more about a positive disposition and outstanding admiration toward the customer. Of course, the technical expertise and aptitude of the craftsperson will take into account and consideration. Derek Franke and Juan Mata manifested all these remarkable qualities. I was so impressed with their proficiency that I required Ground Zero to send Derek and Juan twice a year to check up on my air conditioning system.

Antoinette Mines

Kodi is an awesome person and great at his job, very professional.

Johnathan Arnold

Great plumbing service and Hunter has been coming here for a while and always handles everything with professionalism and positive attitude.

Kate Crozier

My experience with Ground Zero was nothing but great. I interacted with a bunch of their employees during the process of getting my new AC unit installed, all of which seemed knowledgeable and friendly, including the people who made my appointments over the phone. Junior sold me the unit. He was extremely knowledgeable and was able to explain the process and how everything worked in a way that was clear and helpful. Cesar and his crew came to do the install and some additional plumbing work. All of them were hard-working and good-spirited even with my attic being extremely small and difficult to work with. Since it was such a tight space, they had to remove the trim around my attic entrance, and Phil came to fix it. He was quick and the whole area looks great. Brad and Dean came out to do a quality check after everything was finished. They were friendly and kind, and I've had no problems so far. Every one of them was nice, professional, and cleaned up as they went, which I really appreciated. Although the true test will be summertime, the new unit is working nicely and seems much quieter and more efficient than my previous one. I would definitely recommend Ground Zero.

Jeremy Faraone

Ground Zero is my go to HVAC and Plumbing company I use. They are reliable, have good communication and are great at what they do. Thank you Ground Zero for all your hard work.👍 …

Lucie Marie Emmons

The apartment management retained Ground Zero Plumbing to check my air handler. They discovered it was not only faulty but had initially been installed backwards. They worked quickly and efficiently. The clean up was immaculate and the work area left spotless. Mike and Joe were very courteous and extremely careful in the small vanity area in which they had to work. I will be suggesting to management they continue using Ground Zero Plumbing for all their major plumbing repairs. I know how these types of repairs can go south quickly as I'm a retired property manager with 30 years experience in the industry. I personally recommend this company and this team highly.

Jeff Steve

I’ve had Ground Zero do a number of projects for me over the past several years: they have always been good to work with. Most recently I had an air conditioning system replaced by Michael and Ty. As always, we were notified in advance who was coming, with pictures and a brief bio. These gentlemen were early (typical with Ground Zero). They were friendly, conscientious, and took care to ensure they left my home in as good or better condition than when they found it. Additionally, they were happy to walk me through the Nest install. I’m highly satisfied with the work they completed. Definitely a credit to their company! I will also comment that Eric did our initial evaluation of the failing system. He was similarly prompt (early). He was friendly and professional and offered several options to get us back up and running. Knowing we were going to without an AC system for part of our house, he offered to bring back portable units to get us by. In the end, Eric helped us identify that the builder who installed the original system used units that were too small, making our decision to replace much easier. The new recommended system is far better than the original. Thanks to all of these gentlemen for their outstanding customer service and quality craftsmanship.

ReadyGro

They do great work and have never had any call backs 👍 …

Erika

I am so pleased with this company. Sam and Cody were so professional and knowledgeable. They got everything done fast and did a great job too. Thank you so much for installing my new A/C!!! I can finally sit and relax in my house again. I highly recommend this company Your installers Sam and Cody are awesome!!

Carl Davis

I would highly recommend Ground Zero Plumbing & AC. I had an occurrence with my air conditioning unit (specifically my secondary AC pan needed to be replaced). Nonetheless I called Ground Zero Plumbing & AC, the representative was extremely kind, sincere and genuine and responded to my service request with urgency and care. That same day, I spoke to another representative on the phone who assured me everything would be fine and provided me the peace of mind knowing it would while communicating next steps. They sent out a technician who identified the root cause and mitigated the issue until they could fulfill the overall request (order a new AC pan). In the interim, the front service representatives stayed in contact and provided me with brief updates on the order status and equipment. After a few days the service technician came back out and fulfilled the request and the issue is resolved. The customer service from Ground Zero Plumbing & AC was remarkable and both technicians shared a breadth of that was not only indispensable but impressive. I am truly proud to be a hero member of this great company. -A truly grateful customer.

Chris Snyder

Frank and Sean did a first class job restoring my air conditioning unit. They were very professional and Frank walked me through the repair as it was being done. What was also exceptional was watching Frank and Sean work as a team. They communicated seamlessly with each other the whole after noon and the clean up was as if they had never been there. Thank you.

John Coppinger

Plumber did an awesome job. Completely satisfied with my decision to use Ground Zero, and I will absolutely use them again.

Candee Kaminski

Chet did an awesome job on the plumbing needed! He was informative, professional, friendly, clean and quick. Everything looks great and works amazingly. He also took the time to explain and show me the options available to complete the service. The pricing was excellent. I would highly recommend this company and him. I will definite be using their services as needed in the future.

Ryan Mason

I have to say thank you to Steven. He was courteous and polite. Extremely knowledgeable and his estimates were reasonable and most importantly, accurate. An absolute blast to work with, by the way. I would have to say I'd recommend him by name. He sent Wade to my home to take care of a couple of routine services and a clogged up drain. The technician, Wade, was excellent to work with. Efficient and very friendly. In and out, and left no mess behind. Thank you Ground Zero for a pleasant experience. Looking forward to working with you folks again.

Kyle Anders

Mike and Ethan were incredibly helpful and professional. They were determined to unclog my kitchen sink since every time the upstairs neighbors used their water it overflowed all over my kitchen. Not only did they unclog the drain but they took care of all the water on my floors! I highly recommend their services

Jake B

Frank and Sean (hope I used the correct spelling) came by and got my ac done right. They took an extra day to make sure they got me the right parts and did the job correctly ac is up and running and I couldn’t be happier with them. Highly informed and friendly employees. Definitely recommending these guys to friends and family.

Tanner Wallis

They were very quick and friendly! They also took the time to explain the issue and show pictures which I appreciated.

Ferras Elshair

Had an issue with a tankless water heater that was a manufacture defect. Ground Zero want above and beyond to take care of the issue and convince the manufacture to cover the repair. Ground Zero easily have the best customer service I've encountered in Arizona.

arielle alvarez

Frank came out today to replace our AC unit and repair some things inside the walls. He was on time, professional, explained in layman's terms what he was doing and overall was great to work with. I definitely would recommend him and his crew for AC needs. He did the job in less time than I expected and him and his crew were very courteous of our home and belongings. He even cleaned up after himself from the drywall dust and other debris.

Marie Carter

We have used ground zero for our plumbing for multiple instances and since we have had Chet the last couple times to fix our sinks and shower drain it’s been amazing! He is professional but also personable which we love. He always does a great job and makes reasonable recommendations. We never feel like he is over selling us anything which is probably what we appreciate the most about him! When we ever have an issue we will definitely be requesting Chet.

Tania Hudgens

Mike K and Cody were so professional and friendly while working in my home. They were on time, knowledgeable and respectful. They came in and got the job done with no issues. I would highly recommend these guys for any AC work. My new system is great and runs perfectly!

Jon Hutman

Five star experience all the way with the installation of a new AC unit from Ground Zero. Owner, Brian came out to quote the job and Kyle and Scott did the install work a few days later. I was walked through the entire process, having all of my questions answered. After the install, Brian returned to check on the quality of the work and to make sure everything met his standards. The crew did an excellent job and no further work was necessary. Also received a call a few days later from manager Dave, to make sure that everything was working properly and and if I had any additional questions. The entire process from quote to final install was excellent, with a level of customer service that made me feel confident and informed. The price was also much better than the other contractors who came out to bid on the job. I highly recommend Ground Zero and will confidently use them again for my home repair needs in the future.

Kayli Albertson

Frank and Sean came to fix my air conditioning and were very nice and efficient. They explained everything they were doing as they were doing it and went out of their way to ensure everything was working properly before leaving. Thank you both!!

Kris Carr

After suffering for far too long with a far too inefficient A/C unit, we finally made the big decision to get a new unit. Our initial introduction to Ground Zero was through Dave who did an outstanding job telling us about the company, provided his thoughts and insights, and gave us plenty to think about. Next up was Mike who came out, looked at our existing unit without laughing (it was pretty old and lame...) and gave us some very helpful info and recommendations. He took his time to talk us through the options and gave us all the info - and time - we needed to make our decision. It was by no means a high-pressure sale; Mike simply helped us make the right decision. I had been in our crawl space previously and knew the old unit was just short of a disaster. I also knew the installers would have their work cut out for them. Then it was time to install; Anthony arrived on time and with the assistance of his helper, got to work right away and kept a steady pace throughout the day and in to the evening. Shortly after nightfall...we were freezing. All because of the new unit the Ground Zero team installed. Anthony made sure we knew how to operate the thermostat, told us how they system would respond to changes, and to let them know if we had any issues at any time. He and his cohort cleaned up the entire area so well, it appeared as if they had never even been there. With the exception of the new, much more efficient unit humming quietly in the background. While we're not excited about the heat of the summer, we are confident that we will be in far greater comfort compared to the summers before Ground Zero took care of us. I highly recommend you contact Ground Zero for your heating and cooling needs, as well as any other service they offer. Very good pricing, outstanding customer service, and a top-notch experience all the way around. Thanks, Ground Zero! You too, Dave. We couldn't have done it without you either.

Susie H

I highly recommend GroundZero! 11 out of 10. Brian, the owner, spent lots of time explaining which brand, size AC w/b best for my home & situation, since I keep my house at 82, why having a 2-stage AC would mean turning itself on & off lots. He also gave me a great deal, $2500 and $$2300 less than 2 other estimates for the same make/model. & $3500 less than another co estimate with a brand less rated by Consumer Reports & only 14 seer. His entire staff was professional, courteous, cheerful & efficient. The day after the installation, another technician spent an hour or so verifying all was ok! In other words, all totally fantastic! Thank you so very much, Brian & GroundZero.

Yosty Toasty

Danny showed up in less than 20 minutes and had the problem fixed in the same amount of time. Quick and efficient

kelley johnson

I used this company to have a new AC installed, and to have extra ducts and vents put in. If I remember correctly my technicians names were Cory, and Anthony. Not only were they on time but they were early. They explained to me everything that was going to be done. Along the way, anytime I had a question, they both answered my questions quickly, and accurately. They were professional, and knowledgeable. I would highly recommend this company to anyone looking to have AC work or a new install done. Great job guys! Please note...I could not remember the other techs name, but when I checked over some paperwork, I found it. I wanted my review to reflect both techs.

Hayden Park

The team of Ground Zero Plumbing and AC is absolutely amazing as well as very professional and they offer awesome service! Thank you so much for being dependable and responsive to all of our needs! This team rocks!!!!

Chris Norden

Great service. Plumbers Mike and Ethan were very professional. Took time to answered all my questions. Explained exactly what they were going to do to install my water softener, listened and addressed my concerns. They did an amazing job and cleaned everything up after completing the job.

Walter Venuto

My Thanks to Brian the owner of Ground Zero for having two of his employees come out today to replace our kitchen faucet !! Ground Zero is #1 in my book . On March 11,2021..Anthony and Cory were here today to install new ducts and vents in the living room for better air flow. They were very thorough with taking precautions with tarps, wearing mask and foot coverings . They took pictures of what they did, explained everything and when they were through, asked if we had any questions. Would highly recommend them, we have used them in the past and will continue

Myra Lara

Our community has used Ground Zero multiple times for plumbing issues, and every time I call Tyler, he makes sure that someone is out same day or next day to take care of the issues. He also makes sure that we are informed of the price and the process. I highly recommend this company to anyone that needs a fair and honest company.

Robin Fain

Tyler and his team have been phenomenal. There was some misinformation given to me by my apartment complex about my AC install and ground zero personally called me to go over everything and make sure everything was being taken care of. Very friendly and excellent customer service. Would definitely recommend for plumbing and AC issues! Even the contractors doing the install were really friendly and respectful of my living space being very cautious of not damaging or getting anything dirty during install!

Steven Cooper

Hunter came out and cleared the drain at our property. He did it fast and right.

NoelMarie Luna

I was very impressed with Ground Zeroes response to our emergency on Saturday afternoon the young lady who took my call was very professional Katie and was very accommodating to my emergency with out toilet. I was sent a photo of the technician so I felt very safe a serious plus for this company and he was on time within a hour a technician was at my house super impressive. I was very happy with our technician Mr. Chet very professional was super nice he was able to answer all my questions and concerns regarding our problem. I would highly recommend Gound Zero if your looking for good work people who are very professional which is a huge plus in my book speaks highly about the company they showed up when they said they would another impressive trait to have. I would absolutely call Gound Zero again.

Nechell

Mike and Cody came out to replace a broken pipe which hendered me from using my kitchen sink. Let me say they both did an amazing job. Once the pipe replacement was complete, they made efforts to notify my neighbor to ensure they were not experiencing any leakage; however, they were not available. A nice size cut was made into the wall in order to access the pipe, and they cleaned the area prior to leaving!! Job well done!!

Mickey Wedo

The experience we had with our service provider Nathan was above and beyond. He performed a preventive maintenance on our AC unit and fixed an outside hose that was corotated. Nathan asked the appropriate questions in finding out what our expectations were and in return, let us know, what his findings were during the AC inspection and what needed to be completed for maximum performance. We greatly appreciated Nathan’s, attention to safety/health protocols with all the precautionary measures for distancing; wearing a mask, gloves and protective shoe covers. Thank you again Nathan for exceptional service. We highly recommend their service. Have a wonderful safe day!

Titanium Chick

Ground Zero is hands down, the best company in the valley! From the initial phone call to job completion, everyone was so kind and helpful. We didn't feel like just "another job ticket". They treated us like family. We've had a few different companies out over the years for our ac unit, but this time we called Ground Zero. Brad was sent out the same day. He was polite, knowledgeable, and didn't mind my 101 questions. He quickly diagnosed our unit and set us up for service. Our unit now runs beautifully! Never again will we bother calling other companies; they've got customers for life.

Edward Cipres

We made the appointment got a same-day estimate from Jon For our job! He was professional on time took his time with us explained everything and gave us a fair price. Soon after that I had a call from the office manager Steven to set up the appointment for Saturday morning. The guys showed up on time first thing in the morning and worked all day, they were professional clean I worked very hard to figure out how did best work on our issue. They cleaned up after themselves from the job was done they came back the next day on Sunday first thing in the morning to make sure everything was working fine. What a great crew you have there I will recommend your company to everyone who needs HVAC Electrical and plumbing issues! Thanks again guys I really appreciate all the hard work you did.

Autumn Guerrero

Brad is awesome! Our apartment unit a/c stopped working at bedtime, in May, with a toddler and newborn. After talking with our maintenance they called this company around 9pm. Brad showed up within the hour. He is very professional and friendly. He was even friendly with our dog and gave her lots of pets. He let us know what he was doing during the process, got up on the roof and resolved the issue for the night. He let us know he would tell the apt maintenance what he wanted them to do next in the morning but it will start to cool down and stay cool till the rest gets taken care of. Whatever he did to fix it my husband and I are very grateful for, especially since all this happened in the middle of night.

Steve Gacke

Had Sunday emergency as my A/C stopped cooling. Called 3 other places, but no luck. Called Ground Zero and here in 30 minutes. Ended up the compressor died so decided to replace system due to age. Called Ground Zero the next morning for availability to replace and provided a great quoted price. Agreed to it and came 1.5 hours later. Michael and his crew were polite and cleaned up after themselves. Great job and highly recommend.

Summer C

Mike and Brian Jr were just here and jetted our lines, installed a new sink and a new faucet. Everything is beautiful and works great! They came out quick and got the job done in 3 hours (Roto Rooter quoted twice as much money and twice as much time for half of that job). Not only did we get what we wanted for a fair price, but we felt that they were honest and professional too. Super happy with the job and we will definitely be calling these guys for everything :)

CaSandra Federick

I'm a resident of Pointe at South Mountain and they used them to install my New AC system. Frank and Sean are Awesome .!! They are very professional, and Easy Going. They communicated with me every step of the way of what was going to happen and how long it would take. They answered all my questions and addressed any concerns I had. They are definitely Top Notch! Thank You So Much For Everything 😊

Alika Nuesca

I called Ground Zero and they had a service technician out at my home within an hour. My heater stopped working and we needed it operational for my little ones. Paul L. arrived and got right to it. I informed him of what was happening and he was able to diagnose the issue quickly. He broke down pricing and asked for approval. Paul left to pick up parts and when he got back, our heater was working shortly after. I will be telling everyone that needs HVAC work about Ground Zero from now on. Thank you so much for getting us back up and running on a weekend, and in less than a day!

amy strehlau

Great company and employees. Derek came to my home to provide an estimate for a new AC unit. He was knowledgeable when answering my many questions and very professional and helpful.

Kelly Balmer

From scheduling the appointment to the tech that came to my house it was a pleasant experience. Everyone is very friendly and helpful. The tech, Zac, that came to my home explained everything he was doing and why. Zac used terminology I understood and didn’t try to up sell me or sell me anything I didn’t absolutely need. Definitely a company with staff you can trust! They will have my business for life!

Danielle Bebout

Everyone I have worked with at Ground Zero is amazing! Jerry is quick to answer and get solutions for you. Michael and Rosario are super friendly and fast too. These poor guys did a huge project for me, but did it so smoothly and seamlessly. Our AC and Heat are perfect now! I think the biggest points here is that the service is quick, great, quality, and well thought through. Each person has a great personality also.

KayLeen Docter

Zack, the HVAC guy is excellent at his work and at his customer service. He keeps everything running smooth. Last year we signed up for the yearly maintenance program because we had an emergency issue with a kitchen faucet. They arrived within hours to fix the faucet and waited while I ran to get a replacement faucet and then installed the new one. We were so impressed that we signed up for the yearly maintenance program. Now they check our heating, air conditioning and plumbing every year.

Amanda Harrison

Chet was amazing!!! I loved how I called on a Saturday night on a holiday weekend, and he was out first thing Sunday morning. They gave a window of 8-10am and we received a text message with his name, details about him, and that he was on his way. Best part was the text had a picture, so I knew when he showed up that he was who was supposed to be at our house. He came in with a mask, gloves, and shoe coverings on. Went upstairs with my husband and reviewed the issue, gave us an overview and then recommended the program they have on file. After my husband said he would need to explain to me, he patiently re-explained everything in detail to me. He then got to work and fixed our problem in less than 30 minutes. They were in and out and it was done very well and we were extremely impressed. I have already recommended them to three different friends/family members.

Larissa Crowley

Both Sherman and Brad were absolutely wonderful! They were thorough in their checks of the HVAC and electrical. I finally feel at ease in my new home! It's older and I was afraid the wiring wasn't up to code. It was! And I appreciated that these young men didn't try to sell me what I did not need! Ground Zero is an awesome, honest company. The young lady I talked to on the phone was very professional and nice. They came out the same day I called!!! I will recommend Ground Zero to everyone!!!

Terri Anderson

I| have been fighting with my apartment complex for three years regarding a drain line that keeps clogging with roots. Obviously the line had been breached, but the other two companies they sent out just unclogged it. Finally they called ground zero who sent Mike and a helper. Not only was Mike professional and knowledgable, but found the leak to be under the concrete in our bedroom. Next came Scott and Thomas. They were pleasant, understanding and incredibly hard working. They had to jackhammer through our bedroom, replaced the broken pipe, refilled the hole and cement, all the time being very aware of trying to disturb us as least as possible. What a couple of great guys. I have been in construction and property management for 40 years and have yet to find a more responsible, efficient and trustworthy company. These three men are an excellent reflection on this company. I would highly recommend \Ground Zero to anyone.

Marsha Lawless

Called on a Saturday afternoon for issues with our main furnace and got scheduled for Sunday morning which was great. David K came out and actually had an opening earlier than scheduled and worked on our system. He let us know what the issues were and explained all of his recommendations. He was honest and upfront about the costs and about their services. I would recommend Ground Zero for any heating/AC issues. Great job David! We appreciate it!

First Steps To Reading Preschool

Ground Zero Air Conditioning has been reliable and responsive. They answer 24/7 and are willing to come out and mark sure you and your family are comfortable in your home. Brad did an excellent job, He was respectfull and kind.He was informative and helped me understand what the issue was, He was thorough and checked to make sure everything was running well before he left. With this heat having AC issue in the summer is very stressful.They are professional and prompt which takes some of the stress out of a hard situtaion.

Katie DeMeyer

As an actual employee here at Ground Zero I dispatch our technicians to calls all day and continuously read great Google reviews. When I had issues with my own hot water heater I naturally called them and got to experience Ground Zero from the customer's stand point for the first time. Scott came out and did an amazing job. He works hard and he's a great technician. This experience is really just another reason I'm proud to be a part of this company!! Thank you Ground Zero!!

Jock Holliman

Diagnosed and repaired complex technical problem. Even involved a supervisor to find the right fix. Have used them for 10 years and they are trusted professional friends. Derek Franke was terrific!

Erika English

I received an above and beyond service from Mike B and Terrance. The garbage disposal under my kitchen sink began leaking and really caused a headache. I was able to schedule an appointment on their website and Katie was quick to confirm the date and time. Once they inspected the situation, they were able to notify us of the fix and really made me feel like I made the right decision with them. The process was seamless and I appreciate the customer service provided by the company!

Farooq Khera

These guys did an amazing job from the time I put in a quote to complete deployment and delivery . I wanted to replace three toilets with Toto drakes and Devin on service helped me select , priced toilets , put them on will call and got them on schedule same day. Mike and Mike the techs that installed arrived on time , did amazing work , answered all my questions and got all three toilets installed working. Ground zero was the lowest price of my ten quotes and I will certainly use them again for a plumbing problem.

Denise Dominguez

Russell was out and installed a brand new kitchen faucet for me and did a terrific job. He was on time and very Professional. He even cleaned and organized my sink for me after. I've had bad experiences with plumbers and unfair pricing before but not this time! I would definitely recommend them to anyone who needs a fair and honest service company!

J.J. Ferrero

We have been using Ground Zero for HVAC and some basic plumbing for a couple years now. They are consistently responsive, professional, and pleasant. And, their Hero Club is an extremely fair price for the service provided. We recently referred them to a friend for some renovation work, and also to my Mom for some emergent HVAC issues. Brad was absolutely OUR HERO in that moment, and got her system up and running during this extreme heat wave. We have them returning to her house this week to inspect some plumbing issues. And their customer service rep, Kara, has been exceedingly patient and kind during a very stressful time in our family's lives. Thank you So much Ground Zero!

Alyssa Geren

Ground Zero Plumbing & A/C is absolutely fantastic! Steven quarterbacked my service seamlessly. Very little input from the customer and great service delivered on time, and professionally. I would recommend Steven and his excellent team of knowledgeable technicians to anyone. Thanks again!

Shelby Schrader

This should be two reviews for Mike B. He is, hands down, the best around. He came by — same day — to fix a valve. Then came by on his on-call day to give me a quote on a new water heater (not an emergency). He is real, down to earth, and doesn’t try to oversell products I don’t need. He actually replaced the hot water heater — again, on an on-call day when it was not an emergency. I trust Mike B with all my plumbing needs and because of him, I trust Ground Zero. Thanks again, Mike! UPDATE 8.17.18: Brad came out and serviced my AC unit. He completed the annual inspection (free with Hero Membership!) and let me know about some dust / dirt back up. He did not try to "sell" me on it, but explained why removing that back up would be beneficial. I agreed to it, and am excited to see if the AC unit runs better (and if my rates lower, ha!). As always, I am impressed with Ground Zero!

Myrna Gleed

AC Was totally down. Brian came out and explained all my options to me and set up an amazing financing deal That fit my needs with a 10 year labor warranty too. The Very next day Kyle and Josh installed my brand new Trane a.c. system.They truly went the extra mile to check everything. I hope everyone can have the service and consideration these people have given us. They brought us a small cooler to keep our bedroom cool so we didn't get sick from the heat, or have to have other expense to get this done. Throughout my 60 years of experience in dealing with house repairs and cost, this has been one of the best.

Franciscan Manager

Hunter and Auston are on point they rock and very sweet and help with any question and get the job done i recommend them and the Co Thxs

Erika Pasek

Working with Ground Zero was such a relieving experience. When it came to replacing my AC I was so afraid of being ripped off. I contacted several companies for quotes and they were the best pice by far plus offered financing options. Jerry came out and did a detailed walk with me outlining what needed to be done and provided a quote that same day. Install was done the following day by Fred who was awesome too! Left my home in pristine condition and was very thorough. Jerry even followed up after the work was done to make sure everything went well. Great work and customer service too which is rare these days! I highly recommend Ground Zero Plumbing & AC!!

Ed

It was a Sunday and I had a sewer blockage. I called Ground Zero and they immediately answered the phone and arranged for service. Their communication was excellent through text and email as to who was coming and when they would arrive. Within a hour Nathan arrived. He is extremely professional and just nice. I had quite an issue and he worked hard for at least 2.5 hours to get my drains working. The rate I was charged was extremely fair given the fast professional response and the amount of work required to get me back into operation.

The_Belschnikel

Mike was awesome!!! We had a valve in our laundry room break the night before we were supposed to move and it flooded our laundry room. Mike showed up fast and was able to get it fixed in a very short period of time!! Even though it was late at night he was in a great mood and more than willing to help us! Highly recommend Ground Zero!!

Eddie Ulano

What a terrific company. First of all I was in a jam, but they were able to come out to me on the same day. Their pricing was very fair and that was with my being essentially in an emergency and without water, not really having the option to shop the price around. The plumber was personable and a straight forward person. I have had a lot of work done in my home over the years, and this was one of the better experiences I have had. I know who I will call in the future when I have an issue.

Patrick Steele

Amazing company with top notch service and reasonable pricing! Junior was able to diagnose our air flow problem after we installed a new unit and provide us an estimate. We needed to add new duct throughout and re-locate our returns. The crew that came out was awesome as we live in South Scottsdale and we have block and plaster which is very difficult to deal with. Mike, Jeremy, Caesar and Matt were all very professional and mindful of the 2 small children we have and were very clean throughout the process. Really wish I could give the team at Ground Zero 6 Stars as we are thrilled at the job they did! If you need any HVAC work look no further! - The Steele Family

Julissa Dufault

Amazing overall experience with Ground Zero! In today’s society I don’t expect companies to deliver on providing customer service, but they delivered on all levels! Their professionalism was top of the line! I got hit with a double whammy when my water heater started leaking in the garage and my a/c unit kicked it within 6 hours of one another. Brian was able to fix both of them quickly, efficiently, and at a reasonable cost.

Stephanie Joey's Girl Jiles

Mike K was the one who came out to fix our plumbing issues and he did an awesome job. I would recommend him anytime. He was very nice and personable. He explained what he was doing and handled himself well.

Quenton Tolbert

Hunter is an outstanding worker, he gets the job done perfectly and quickly!

John Collins

My experience with Ground Zero for a couple plumbing issues was excellent. From the video diagnosis , to picking up a kitchen faucet for me, the service was exceptional. Terrance who came out was professional and wore a mask and other protective gear. He did a great job and the overall communication was top notch. They even offered to come out the same day I called . Five Stars .

rhea king

The techs that service my AC are so knowledgeable and they explain things in detail to me everytime. Derek was awesome to us! Love this company!

Desi Noller

Jake and Josh came to our home in Desert Homes Apartments this afternoon and installed a new air conditioner. They were extremely professional, kind, and respectful of our living space! The air conditioner is working great, and they completely cleaned up their mess before they left! They were a true joy! Thanks guys for your great service!

Lindsey Mays

My AC went out unexpectedly and I was in a panic! My house was 91 degrees and climbing. I called around and all the other big name companies you hear on the radio said they couldn’t come out until late the following day. I called Ground Zero and my experience from the initial phone call to the end of service was excellent. Brad, my technician, arrived to my house quicker than expected: about an hour and a half after my initial call. He was very knowledgeable and courteous. He did an excellent job and got my AC running in no time! Brain, the owner, was also very friendly. Thank you Ground Zero!

J Work

We bought a house and realized that we may need new toilets, called Ground Zero and literally had Dominic at the house the same day. He saved us money by recommending that we rebuild the insides of the toilets rather than replace the toilets themselves. His work was fast and painless for us. He also left 0 mess! As well he changed our kitchen drain and faucet, which we are thrilled with. We will call in a heartbeat if any more issues come up and I would not hesitate for a second before recommending to friends. He was courteous, friendly, polite and professional. Thanks again!

George loxtercamp

Dan from ground zero was over at my house this Saturday fixing my a/c and some pluming. He was very very helpful and efficient. Ended up doing more work than he was supposed to at a very high level. Would recommend to anyone.

John Everett

I was extremely impressed with Ground Zero. The communication level from our initial service call until they arrived was fantastic. The technician, Chet, was very friendly and professional. He had us back and working in a matter of minutes. He explained everything to me and answered my questions. Will definitely use them in the future.

E Smith

We have used Ground Zero multiple times as we foolishly decided to do a bathroom renovation ourselves. Dominic was first to help us relocate some pipes and help set/fit a tub. He was fantastic, polite, professional and funny. We had to move another pipe and Mike B. and Brian came out and were very professional and friends and had the pipe moved in no time. I really appreciate knowing that whoever they send our way knows what to do, gives a quote first, and does it with ease and professionalism.

Nathan Verry

I live in an apartment complex who is not prompt nor very responsive when it comes to fixing issues after hours. But when I arrived home from work today both of my kitchen sinks were completely flooded as well as my drain for my washer. I called maintenance and of course they wanted me to wait until morning but I insisted it was urgent (clearly). They told me a plumber was on their way. Chris showed up in about 30 mins and completely fixed the issue. He cleared the clog as well as installing new plumbing under the sink that was damaged as a result from the clog. He was courteous, professional, respectful, and efficient. I appreciate the effort from Chris. Especially at 9:30 p.m. memorial weekend.

Salem Pinheiro

Bless Kara and her team for always taking my calls and helping keep my residents cool. And many thanks to the techs that are so understanding and patient with the ups and downs of trying to coordinate with the residents. Its been a wild AC season. This is my second property working with them and the second rough AC season where they've especially come through for me. I also cannot stress enough how much I appreciate how very attentive they've been to needs of my property owner with regard to the documentation they like to see, which helps a lot in streamlining the approvals. And we haven't even talked about the unbeatable price yet. Thank you Ground Zero, my heroes. :)

Stone Creek Landscaping & Design

Sam and Cody did a great job, they had many challenges dealing with the old system but they overcame those and got the new unit installed and up and running in a short amount of time. They were both very professional. I highly recommend using them.

Samantha Kittle

Saturday evening we had a plumbing emergency at our new home. Chet arrived within a half an hour of our call and had the problem resolved quickly and efficiently. He was very professional and kind. We highly recommend Ground Zero to anyone needing plumbing work. Fast, reliable, and courteous. Thank you for your great service.

jodi gabriel

When we reached out for assistance due to an ill ac unit, Brian and his team were at the house the next day to install a new unit. I knew ahead of time what techs would be working and their bio. The install was done in a timely manner, precise and professional. The quality and value of the Goodman ac unit Is exceptional. Superb service all around. Thank you so very much.

FringeTheory

The customer service I experienced was hands down the best I have ever received. His name was Steven and I can honestly say he made my whole experience fantastic. He answered any and all questions I had. Very professional and kind. 100% would recommend the business because of him and the quality of work.

Brett Allison

Brad came out and did my summer air conditioning service and Carter came out and did some plumbing repairs. These two were awesome, they were right on time, informed me about everything they were going to do and discussed what they were going to do and did it. They took the time to explain everything and took their time on what they were doing. I never felt they were in a rush to get to their next job as they wanted me be satisfied and answer all of my questions and address any concerns I had. These 2 guys are awesome and I would recommend them and Ground Zero to everyone! Thanks Brad, Carter and Ground Zero, you rock and it's nice to know I can call and I'll be taken care of with no worries!

james rundle

Sam and Cody came out and did an AC install at my place. They were on time and extremely professional. Definitely the best techs I’ve ever had to deal with. Will be returning for any other AC or plumbing work.

donnie Waite

Hunter was on time and did an amazing job we are a plumbing company and we use ground zero for all of are jetting needs and will continue to use them thanks for the great work guys

angelica smith

Sam and Cody were fast and efficient when replacing my ac system. My main people told me it was gonna take 3-4 hrs and it took them less time than that. They were super professional and friendly and great with communication.

Zachary Zobeck

My heating stopped working at 3 am and Brad was out to my house within the hour to fix my issue. He was honest, respectful and very professional to me and my family. He diagnosed the problem and made the repairs in a timely matter. We are very grateful for ground zero to show up and be our hero so early in the morning. If we ever have a problem with are ac or plumbing we will always be calling ground zero.

Celeste Skinner

We just had groundzero install our new Trane A/C They were very professional. They took care of everything. The salesman(Eric) was not pushy explained everything to us. Did not rush us. They were on time. The guys that installed were very polite. They did a great job. Even the boss comes out to check the job was done to his expectations. I would highly recommend this company

Jordyne Schick

Mike B. & Tony were so helpful and professional. They didn't make me feel stupid for putting noodles down the disposal and fixed the issue with no hesitation. I had a rough morning and they turned it around, they even helped cleaned up the water mess that happened when my sink flooded. Thank you guys again for your help !

Jeremy Dufault

Brad and Mike showed up on time and ready to go. They were polite and courteous and got right to work. My problem was quickly diagnosed and the repair time scheduled on site. Happy to have chosen Ground Zero for my A/C needs, and highly recommend them.

Jeff Creek

When I called the morning and the gentleman told me someone would be out today I was somewhat skeptical. Not only did they show up but I met 2 amazing professional workers who Ground Zero should definitely keep around! Mike and Zack came through and handled my AC issue like true Tradesman. No upsell no BS no milkin the clock etc.... Just honest work and quick service! I will be recommending Ground Zero highly to everybody I know.

Grant Willis

I live in a apartment complex in Gilbert. We had a new system installed in our apartment. Cody was very professional and punctual and answered all our questions. The new AC runs perfectly and is very energy efficient and quiet. He even installed a new programable thermostat. I would defiantly recommend Ground Zero Plumbing & AC for all your plumbing and HVAC needs.

Jessica Clotfelter

Ground Zero fixed the bathroom tub that was leaking into the apartment below us. Sam was very courteous, friendly, and fixed it without issues. I appreciated that he wore a mask and overall he was just a really nice person wanting to do a good job.

Marianne donnan

Tyler & Jeremy came to my house this morning ran camera down my kitchen drain, they were awesome, cleaned up when done, they were on time, very professional. Than Scott showed up this afternoon and ran rooter and cleared my drain. I am so very happy with the service I received from Ground Zero. They will be my go to for any other home repairs. Thank you VERY much

Chris M

Outstanding professionalism from both Frank and Israel! On time and completed repair early. Would definitely recommend!

Scott Wilson

My technician Ken Brinkman did a great job of giving me a status report on My AC unit of the house I just bought. Ken was professional and knowledgeable and I now have a great understanding of the condition of my unit. I know that whenever I might have a problem in the future Ground Zero will be at the top of my list of businesses to use.

Bill Gin

These people are very polite and professional. I get emails and call reminders of my appointment. Mike Brock and Scott came out this morning and removed and replace the heat exchanger on our tankless water heater. They showed up right on time and started working. They finished in a little over 2 hours which including working outside and inside. They were very polite, friendly, and professional. We have hot water again and my family is very happy! Thank you MIKE and SCOTT and Ground Zero!!!.

Chad Krumbach

Ground Zero did a great job! Dave got me on the schedule quickly. Mike B. Did a great job. Showed up on time and was very knowledgeable! Will definitely use them for all their services going forward.

Jacque Gonzales

Mike B installed grab bars for my dad. My dad is a 6 foot, 200 lbs man who is a fall risk, especially in the shower. Mike installed these bars and they are solid! I feel much better about my dad showering in a much safer environment. Mike was knowledgeable in his suggestions where to install and it turns out it is very much to dads liking. He was very thankful. WE are very thankful! Thanks Mike!!

Michael Marks

Sam and Cody were very efficient and had great customer service skills. Their work was of great quality. I definitely would request for them to come out and do work for us again.

Kathy Yerkan

I had never used this company before, but I certainly will in the future. As a single elderly person being notified of the name of the service person and seeing of photo makes me comfortable from the start. Brad not only diagnosed the issue he showed me what was happening to the rest of the system because of the defective part. He was punctual, courteous and knowledgeable. All of which I appreciated very much. Thank you Brad for the excellent service and the cool air.

Charlie Fireng

I love this company. Used them for a/c and plumbing. Zero gave prompt service call. My issue was a leaking water heater. They gave me an estimate right away. The only concern I had was the high mark up of their water heater. I chose to have Home Depot Rheem delivered at 1/3 their cost. They called when on the way. did a great job. + you know what ... pleasurable. It took almost 3 hours to install. I had to help plumber put heater onto its pedestal it was so heavy.. Thanks Groundzero!.

Wayne S

We had a toilet replacement with a fair price and excellent service. Mike and his partner were very accommodating to wear booties in our home and did their job efficiently. What was also impressive was the office called us with the status of the service call i.e. if they were running late and if we needed to reschedule. We would definitely use them again and refer them to others. Great business! Thank you for a great job.

Carpaccio

We had catastrophic plumbing damage in our bathroom. Sam absolutely knocked it out of the park. A true honest professional who was extremely knowledgable and personable, which is very rare these days. Will be using this company again!

Xin Wang

My AC went out this Monday. It is too hot these days. After calling from Ground Zero Plumbing and AC, they send very professional guys Mike K. and Nathan. They are tremendously friendly and help me explain whats going on about my Air Conditioner. They work super fast and professional and replace my old AC with one more powerful one. I am very appreciate for their work, that's really get me out of the hot environment. It is recommended for calling these guys, they are very helpful decent workers.

Christopher O'Connor

Called on Sat morning after realizing my AC stopped blowing cold in the night. Didn't reach a machine to leave a message, spoke to an actual person which was nice. Was immediately able to schedule an appointment for that afternoon which was great. Brian arrived, turned on the system and diagnosed the issue simply by listening to the sound. Nathan arrived shortly after with the necessary part and we had cool air soon after. Great work by Ground Zero team.

Rob Mayo

I can't say enough good things about my experience with Jerry and every team member from Ground Zero!! I needed an AC installed at my house last week and they delivered in less time than anticipated. I received an honest quote and fast service. The techs were knowledgeable and very respectful! They answered all my questions, showed up on time, completed the work fast and efficiently. They even cleaned up after themselves! Ground Zero Plumbing and AC is the only AC company I trust! Thank You Jerry and Team!

Pam Yocom

I would like to add my 2 nd review (6 mos.) Regarding Zach, he was incredibly helpful and explained what he had done to improve our heating and to review how the air conditioning was and everything was in very good shape After the maintenance he suggested the plumbing - took photos of hot water tank, for the next technician. excellent service so helpful just when Zack left , my husband had taken a fall -he’s disabled -and Zach came back into the house and helped pick up my husband . so , thank you Zach you have gone above and beyond the call of duty Ground Zero is an excellent company . thank you.10/23/19 ************ (6 months before) it’s really nice when your maintenance company calls to schedule appointments. Because I always forget to until something breaks. Brad was our original technician who signed us up for the heroes annual contract. We’ve already saved money ,our home is about 30 years old, things are starting to break Brad had the original paperwork with photos from six months ago it turns out that the air conditioner Was on its way to a serious breakdown. Brad had the photos and paperwork showing us the measurements from where it had been to where it’s going ( we knew this because it happened six years ago . ) This simple inexpensive part saved us from a complete overhaul of the entire air-conditioning system hooray to Brad you are a ROCK STAR thank you!

Kd Sullivan

Nathan Ball was AMAZING!!! I would have him work on my a/x anytime. His customer service is Superior. He is very knowledgeable and was not pushy on upselling me. He did in fact suggest some minor preventive stuff. He also took care of my friend up the street and she was also very satisfied. Thank you Tiffany S.

Kimberly Mowery

Vincent and Mike B. came out today for a same day service. They were both very professional, courteous and clean. They weren't in a rush to get the job done and picked up after themselves. They explained what they were doing and answered all the questions I had. There was a same day resolution and I couldn't be happier with their service. This company is a rock star and their employees make it happen for them. Thank you again Vincent and Mike B!

Gina Watkins

I am absolutely ecstatic with the awesome service provided by Ground Zero Plumbing &AC. My technician Brad was a life saver. I give him 5plus stars. He came after hours and repaired my AC . I’ve been struggling for 2 months with no air flow and he has everything blowing and cooling my apartment immediately. Thank you thank you thank you. I WILL RECOMMEND THIS COMPANY TO EVERYONE I KNOW. If you want quality workmanship call this company. Again BRAD YOU ARE AWESOME!!!!

Jonelle Acosta

We had a drain leak in an upstairs bathroom that caused damage to our ceiling downstairs. We called Ground Zero and the lady who answered the phone was very friendly and scheduled an appointment for water restoration. We had a plumber from our home warranty come out and he said he fixed the problem but the Ground Zero technicians pointed out that he did not fix it and there was still a leak. After not being satisfied with the plumbing company from our home warranty, we decided to hire Ground Zero to also do the plumbing work. They sent Chet out and he did a fantastic job. He tried to do a fix that would save me some money but when he found out it wouldn't solve the problem, he broke down my options and was able to repair the drain that same day. Bill and Phil were on the water restoration repair and after they were done, no one would be able to tell there was ever any water damage to the ceiling. All the technicians were professional and friendly. We will definitely be using them again in the future (hopefully for a planned remodel project and not another drain leak!).

Katherine Adams

Mike came over to our home to do an estimate, they were running a little late and they made sure to call and let us know ahead of time. When Mike arrived he was very friendly towards us, our children and dogs. Mike was extremely up front with what would need to be done in order to have our problem fixed. He also made sure to offer us their home heroes program. Thank you Ground Zero for being so professional.

Patrick Fisher

Scott with ground zero was very knowledgeable and did a great job with repairing the clogged sink/garbage disposal. Maintenance said I might need a new sink but Scott was able to fix the problem. 100% recommend if you have the choice

Scott Burzynski

My Wife found water leaking from our upstairs bathroom into our downstairs bathroom through the ceiling in the middle of the night. Called Ground Zero Plumbing and was told that Mike B, would be out ASAP. We knew who was coming because they texted a picture and bio of the technician. Very nice touch. When Mike B arrived, he inspected both bathrooms and discovered a faulty hose was the cause very quickly. He replaced the hose, assessed the damage and showed my wife where the water main is and how to use it. Family owned and operated. Licensed and bonded. Google even guarantees the job is done right or your money back when you use Ground Zero Plumbing; no joke! We are more than satisfied and will be using them for all future projects. You should too!

Jeff E

If you are looking for the best customer service, than look no further!! This company is hands down the best!!! Ground Zero has been nothing but amazing from the start. With wife being at the end of her pregnancy we came across an extremely unusual situation at our house that was very stressful and Ground Zero bent over backwards to help us find the solution to the issue. From their text message alerts letting us know they are on their way, to their extremely professional employees, they will always be our first referral to anyone in need of plumbing and AC help! To top it all off, the owner Brian came out to help us get through the problem and to make sure we were comfortable, that’s just something you don’t see these day!! Thank you again Ground Zero, you are truly a HERO!!

Carolyn M

I called another plumbing company who didn’t even bother to return my call. That wasn’t the case with Ground Zero. They showed up on time and gave me a great price. They worked hard to make sure I was happy. They did a great job in installing our wall faucet. We would definitely use them again. Finally a company who has integrity! As a small businessowner I really appreciated their professionalism.

Susan Kelton

Mike Brock and Christian were amazing! Very professional and knowledgeable. They worked together well and quickly diagnosed the issue with my shower. I will not hesitate to call them in the future. Thank you for the great service!

Jesse Stauber

Needed to have our rusted a/c drain pan replaced and the lines flushed. We called Ground Zero to schedule an appointment to have someone come out and look at it. Zac Z. was here within a half hour. He was very knowledgeable and easy to work with. He said he had the replacement piece in stock and went back to get it. Everything was finished from start to finish within 2 hours. Would highly recommend Zac and Ground Zero to anyone for any A/C maintenance and repairs!

Heather Houts

Ground Zero is literally the most amazing AC/Plumbing company I have ever dealt with, and over the course of the years during the summer months I have had to deal with a lot of different companies. This is the first time I called Ground Zero, and they had no issues scheduling me an appointment for the same day and coming out when I had an emergency which my AC dripping and flooding in my attic. Zac (the technician) came in and went right up to the attic and diagnosed the problem. He had everything he needed to start the job and get to work. It was the end of his shift; we were his last call of the day and he stayed until the entire job was complete which ended around 10pm that night. He not only fixed what was wrong, he went over and beyond and stayed late to make sure it was all completed, and everything was done and working prior to him leaving. He cleaned up everything not leaving any mess or parts behind. He double checked all his work to make sure he was not missing anything before he left making sure everything was working and completely fixed. Zac even text me the next day personally to make sure everything was working throughout the night! I highly recommend Ground Zero and their technicians. They make you feel like family and they get the job done the right way the first time!

Paul Ziegler

I used them for a plumbing and HVAC inspection during escrow. I then used them to make a couple of minor repairs (jet clean the drain line, unclog AC drain line, replace rusted AC drain pan). All of the staff that I worked with were very knowledgeable and respectful; Dan and Chris helped me out with the drain and provided additional information for any future issues. The HVAC technician (whose name I have forgotten) also installed a float switch which will help mitigate future drain clog issues from snowballing.

Sam Pierce

Ground zero employees showed up on time and installed my shower heads efficiently and quickly. Both installers were knowledgeable and courteous. One of them , who was part of the team that installed my air conditioning system last year, even inquired about the health of my 104 yr old mother who resides with us; some memory.

Colleen Bonner

Mike B and Scott took great care of me. I was in an emergency situation and they got my tub replaced and other plumbing issues from fixed within the week. They were kind and thorough. I would highly recommend them and will continue to use Ground Zero.

Joseph and Tera Whetten

I needed to have a plumbing issue looked at for a home I was buying. I found Ground Zero on Yelp and sent a message to the company with questions on their process. The owner Brian, was very responsive and prompt to answer my questions and concerns. The office staff was friendly and easy to schedule with. The technician called me on site and let me know what he found and gave me a couple of estimates with options. Their price was fair for the service and I was grateful for their quick overall response to get my concerns addressed right away. I will definitely be using them again.

Madeline “Maddy” Gorman

Trent came and did a fantastic job replacing the AC unit in my apartment. He was professional, friendly, explained what he did and how to avoid damage to my new unit in a manner that was clear and easy to understand. It was honestly like having a friend fix my AC

Laurie W.

We have used every service ground zero has to offer and all have been flawless. We are moving and have needed them out asap and they always accommodate us. We joined the hero club and have saved ALOT of money using it. We needed an emergency plumber the day of our move, called them they came right out and Mike and Chase were wonderful "as every service associate has been" thanks for everything and making our move less stressful!!!

Kolton Mero

Chris was at our apartment from 6:30pm-12:50am doing everything he could to figure out the problem. We had water coming through the sink and filling the sink not allowing use. Thanks to him and their team working so hard they were able to figure it out and we appreciate all the hard work they put into the issue at hand!

Bianca Serrano

Trent and Thomas are the best!!! My A/C was having so many issues and they came it and fixed the problem entirely!! It feels so much better in my apartment! They were very welcoming and friendly people! I highly recommend them if you’re looking to have your A/C fixed!!

Kelly Morgan

Ground Zero provides excellent, affordable, and professional service. The plumbers were knowledgeable, friendly, and efficient. They cleaned up after themselves. Dave, the plumbing manager, worked up a great price that fit our budget and even called after the repairs were made to check on our service. We're extremely satisfied.

Lori Rigler

We have used ground zero plumbing twice now. Once for a huge job and once for a smaller job. We have been very satisfied, both with the work and the technicians! They have been knowledgeable, considerate, and helpful. I feel they have gone over and above what we expected. Mike Brooke has been our technician at both jobs. He has been Very gracious and professional! Thank you ground zero plumbing!

Bri Culley

We ordered a new fridge to be delivered today. Our old fridge didn't use the water inlet/valve, so we thought we would clean it up a bit before the delivery. However, once we touched it, the knob came off and water was spewing everywhere. We shut off the main water valve to the house. We tried to see if it was something we could fix ourselves, but didn't think it would be done before our delivery. We called the company that has done some work for us before, but they weren't able to have anyone come today. We found Ground Zero online and gave them a call. They were so kind and willing to rearrange their workers' schedule to help us, since our water was off to the house and our delivery was on the way. I called at about 730a and they had a technician (Scott Overstreet) at our house by 815. Scott was professional and able to get it fixed in about an hour. We are so thankful for their service and help to get the job done. We highly recommend Ground Zero and will definitely give them a call if we have any other issues in the future.

Teresa Lynne

Well here I am updating my review! I used Ground Zero again and had another wonderful experience. Mike K is a top notch technician! If I can request a person he will be the guy that we ask for every time! Thanks for great service!

Annabel cano

Mike came in to help us with a clogged shower drain. He was very quick anf efficient. The company is very affordable. We are new homeowners and our house is older. He answered lots of questions I had regarding our faucets and water heater. He gave us options and costs for future work and lots of valuable info he in no way had to give us. Very honest and helpful!

Pamela Reynolds

My technician Dominic was a hero to say the least.Very professional and friendly. He came out at 8pm and saved my garage from flooding. Swapped out my water heater very quickly and locked up behind himself because I was in bed as soon as the paperwork was finished. Dominic also came out on a Saturday to install a new garbage disposal for me when mine cracked open. I recommend Ground Zero to all my family and friends and I'll never use another company again! Thanks again to The entire Ground Zero team!

Colleen Propst

I came home from work to hear water pouring from an old reverse osmosis system- I was in a panic and called Ground Zero who had just been out not 10 days before to put in a new air conditioner. Mike B came out and in nothing flat fixed the problem. He was fantastic!!! I love this company and it’s outstanding down to earth employees with great customer service! Thank you Mike B!!!

meghan fox

I rarely write reviews but Ethan deserves it. Ground zero plumbing is lucky to have such a knowledgeable and polite young man on their team. He came in and got the job done quickly and efficiently. He explained everything to me in detail and didn’t get irritated with me when I asked a lot of questions. I will 100% be using ground zero for all my plumbing and a/c needs. After getting multiple bids, I found their prices to be unbeatable and really reasonable. It’s hard to find good people that don’t take advantage of people that don’t know better. You can certainly see why they have 5 stars. Thanks again ethan and ground zero. Another happy customer.

Delphine Scarlett

Matt was super friendly and quick! He had a great attitude and was very informative as to the problem and what he would do to fix it. I was so paranoid but he helped calm my nerves! Love this plumbing company! When I buy a house I'm definitely using this company and requesting Matt!

Greg Giaquinto

Had my first "New home break down" when the garbage disposal decided to get jammed up. Ground Zero was initially my first choice because of the great reviews and the 24/7 customer service availability. Had Tyler W. scheduled to come out this morning after giving them a call last night. He was very professional and courteous. I felt embarrassed over how simple it was to fix (and really something I probably could have done myself). Still he didn't talk down to me or act annoyed but rather took the time to explain what happened, why it happened, and how I could fix it in the future. I Even noted an issue with one of my outlets in the kitchen and he immediately got on the phone to call in a peer to fix that. While that ended up being a non issue and we cancelled the 2nd order, he still took the time to help get all of my needs met. With Customer service and technicians like this at Ground Zero, I will surely continue to use them for all my needs as long as they continue this quality of service.

Lee Ann Houston

Called early this morning in a bind needing to get a tub filler/shower installed and Nathan and Michael just left, job completed, only hours later. They did awesome work! Every interaction with the company was very professional and efficient, and surprisingly affordable. Would definitely recommend and will use them again for any plumbing needs.

Stewart Tinti

I had Ground Zero do extensive work on my house and I couldn’t be happier that I found them. Phil, Bill, Greg and Mike were awesome to work with. Knowledgeable and made me feel like they had my home and families best interest. I will never use anyone else!

Dee Holmes

Mike B came out and took care of two problems I had--a leaky shower and a running toilet. He called me before he came out to let me know he was coming, reviewed my situation and told me it was NOT (as I'd thought) the toilet was leaking. He reviewed the charges with me and introduced me to the Ground Zero Hero Club, which saved me a good chunk off my final bill. The work was done professionally and I am very happy.

Kathy Zickefoose

Mike B and Scott came to my daughters house to install a new bathtub and shower, plus some other plumbing. They were absolutely fantastic. Took such care to make sure everything was quiet by keeping the bathroom door closed, putting down plastic on the floors to avoid scratches and were so friendly!! The end result was beautiful and total difference. I know when she gets home she will be so pleased. Again, I highly recommend them and Ground Zero Plumbing. So helpful, caring and explain everything. Thank you Ground Zero Plumbing!!!

Albert Corrales

Tyler took care of me I appreciate everything he did and he is a man of his word I would recommend this company to anybody thank you ground zero

Mike D

Ground Zero made my weekend. Not only by restoring my AC but by the way the handled my specific situation. From the person I spoke with on the phone to Brad (The Technician) I received spectacular service. Brad did a fantastic job and was able to offer me a fix for a price that I could afford. Thanks for the great service Brad!

Morisha Daniely

Anthony and (C)Kory came out to mup with a new AC unit. They were both professional and helpful. They also tried to be considerate as possible during the process while I was working from home. Thanks so much for bringing cold air back to my place!

Justthetipp

I can't thank Bryan (Owner) enough for his efforts. My first appointment did not go so well and Bryan was lightning quick to resolve the issue right all the wrongs. He verified everything with my AC unit was in proper working order up to his standards, he even took the time to check out my water softener and make sure that was working well and gave me some feedback on the maintenance with it. I cant thank him enough for his efforts, and his customer driven focus. If you are in need of assistance don't even think twice about where to go. With someone who has this much passion and drive behind the wheel I can now see why they have such a great status on Google. Thank you again for everything Bryan.

Heather Anderson

Woke up to water leaking from my ceiling in family room downstairs. I called 3 different companies and decided to go with Ground Zero. They sent Dominic out. He had it figured out, fixed and cleaned up (like it had never happened) before I got home from work. Same day! I will recommend this company to everyone! Ask for Dominic! He provides great service with a positive attitude!

M Gonzo

Mike Brock was AMAZING!!! he was Polite, professional, and quick. He came to our home and fixed 3 Toilets and they are no lie BETTER than BRAND NEW. What i really liked and appreciated was him going through everything he did and even said "before i leave go flush each one make sure you check the difference". I mean come on QUALITY SERVICE!! We have had SO MANY problems with our toilet and plumbing and had other repair men out who were in no comparison a Mike Brock. HIGHLY RECOMMEND THIS GUY. If we need anything else he is absolutely worth requesting him specifically

Chanelle Holmes

Dominic at Ground Zero was amazing! He came in and fixed a major plumbing issue we had quick and easy. Along with his great work ethic, he kept me informed of the problems he found as well as cracked a few jokes here and there. Definitely would hire him again!

Tad C. Niemyjski

Mike went above and beyond in replacing our water filtration system. He took the extra time to work with the dealer and made sure we were well informed throughout the installation. His workmanship, knowledge, and customer service were excellent.

Pete Cordova

Ground Zero continues to do a great job for us. As a maintenace customer, they recentally called us to schedule a heating and AC check. Thomas the Technician came out and checked everything and made some suggestions that made sense for us to do. He did an excellent job completing the work quickly and cost effectively. Having a contract with Ground Zero is well worth the cost. We highly recommend them whether you decide to contract or use them for a one time repair.

Stephanie B

Mike and Brian came out from Ground Zero within 30 minutes when we had no water due to a leak in our laundry room. They had us back up and running in an hour. They were friendly, quick and efficient. Best plumbing, electrical and AC in the valley. Use them for all our needs. Service is unbeatable. Thank you GZ!

Tatia Dominguez

Thank you Ground Zero, Brad, Fred and Brian put their heads together as I had some electrical problems leftover from the installation last year but they came out and fixed everything perfectly with no issues and when it came to the Warranty...the repairs were covered with NO questions asked. This is one company that you can absolutely TRUST, unfortunately this is hard to find these days, but you can believe in these wonderful people and put your trust in them. Brad left my home spotless as if he was never there, they treat you with the respect and dignity you deserve. Thanks again Ground Zero...you ARE my HEROES!

Ben Nogales

We had to have the A/C unit in our apartment replaced, and Ground Zero couldn't have been more helpful. From start to finish, the guys that came out to check everything out and do the replacement were super nice, helpful and profession. Julian and Tyler did the replacement and they were awesome! I'd highly recommend going with Ground Zero.

Robin Castillo

Brad and Aaron were great! We have used Ground Zero 5x and each time the customer service is stellar and the work and attention to detail is impeccable. Pricing is in the middle but Id rather pay good money to a job done right the first time! Thanks guys!

Ryan

Yes, I live in an apartment. But the quality of work by Jeremy and his partner was hands down the best I have seen. They replaced both the inside unit and the roof until. In 2 units in less than 3 hours. They clean everything up and made sure everything was sealed properly. Thank you so much for your excellent work.

Melanie Kaslik

Zac was great! He was very thorough with my AC service and took the time to explain what he was doing, as well as answering all my questions in "layman's terms". He was also very polite and personable. I would highly recommend him to anyone!

Mercy Meo

Matt & Cam were prompt, got the job done and took the time to explain every detail of our new water softener. They set up our warranties and even gave us a second bag of salt to get us started. We couldn’t be happier with Ground Zero. We’ve been using their services since we moved to AZ in 2016. Whether it’s a broken AC unit in August, a dead handler motor a day before a holiday ... they always take great care of us. Thanks to Dave (service manager) too!

Babette Mayo

Our main unit went out today, we called and they were able to get out to us today!! Zac was amazing, very informative, and checked out our entire system. He replaced the over flow drain pipe in the attic and cleaned and serviced both outside units. We feel very confident in the service provided to us!

Edward Graham

Great plumbers and HVAC specialists... the best!!!

Nicholas Averill

Ground Zero sent Nathan out to tune up my AC system after I noticed some performance issues. Nathan was fantastic - showed up on time, diagnosed my system, found a capacitor that was barely functioning and not meeting rating requirements. He replaced my capacitor and gave me recommendations on a surge protector to protect and prolong the life of the new capacitor, given how prone my area is to surges during this time of year. I was very happy and will use Ground Zero again in the future!

Shannon Colza

Jerry the tech came out to my property. He was here early and very polite. He had our AC installed and running within 2 hours. I highly recommend!!!! He was so polite and professional! I will use them again, no doubt!

Trish G

I had Ground Zero out to troubleshoot and then replace my rooftop heating/AC unit. Anthony and Cory were fantastic. They were on time, professional, courteous, honest, efficient and practiced Covid safety measures. The whole process, which required a crane, was completed in under 2 hours. I highly recommend these guys and would use them again in the future.

Tyce Thielsen

I've used Ground Zero ~4 times now at two different addresses. The technicians have always been prompt and professional. They do great work and are respectful of my home and never leave a mess. I recommend becoming a member of their "Hero Club" as it's paid for itself more than a few times over. Most recently I had David C. out to replace some valves for the washing machine and it was great as always.

Chumped Punk

Michael K just came out and quickly diagnosed a problem. He was polite and professional and courteous enough to not even wake my sleeping baby! Once the issue was found he quickly established a plan to take care of it and was able to answer all of my questions. I'm impressed.

Erica Murdock

Ground Zero is a great company that offers excellent customer service from expert technicians with affordable pricing. Brad is my regular technician. He's awesome! A great problem solver and lways offers sound advice to help us take care of the units and save money. So happy that I found this company.

lani fisk

Mike came out to fix a clogged kitchen sink. They were able to come promptly and were within the timeframe promised. Mike was not only knowledgeable but friendly and cheerful. He even put up with my two barking little dogs! He found the clog and showed me what was causing it. He cleaned up any mess and made sure it was completely cleared and was then finished very quickly. I am very happy with his work. You won’t be sorry for calling them.

Austin Metz

Fantastic service professional manner and a decent sense of humor. Sam and Brock had more knowledge of the issue than most of the previous plumbers I have come to know. All around great work ethics and people.

Nicole Stone

Cory came and did an amazing job! Left everything clean and was very nice!! I would recommend this company to anybody looking for services! First time bumping into ground zero and am so glad. Will be using them the next time needed!

Gary Zito

On Sunday we noticed our main water line under the patio busted and leaked into the ground. The first plumber we called didn't really do much and made excuses. I immediately called Ground Zero and they had Mike in early the next morning. He noticed that the water line was out of code and could not find the leak. Two hours later, he showed up with the leak specialist and we came up with a plan. They found the leak and Mike promised to come back as soon as possible. I was glad to speak the dispatcher who made special accommodations to have Mike out today. Both Mike and his co-worker Scotty MANUALLY DUG A TRENCH IN A HAIL STORM to route a new line in the house! Not once did they complain. I'd give six stars but the are only five to choose from. Every level of customer service from the office staff, scheduling, management, and the guys in the field were absolutley outstanding!!!

Eliza Kirberger

Mike B. and Brian Jr. came out relatively last minute to repair a pinhole leak in our water line. They showed up within the two hour time period we were quoted on the phone. The repair was fast and efficient, and they recommended a drywall guy to repair the hole in the front of our house (they are booked out on their remodeling services currently). Our dogs liked them also, and I consider dogs a solid judge of character. 10/10 would recommend.

Don Pennell

I live at Arrive Fountain Hills and the heating in the unit has never worked. It always short cycled and blew room temp air, not ever warm. Maintenance finally identified the heating coil was broken and brought Brad from Ground Zero Plumbing and AC into fix it. Brad was on time this morning with the correct part and I finally have heat in our unit. LOVE IT!!! Brad did a great job even though he was not feeling his best. I would absolutely recommend Brad and this company to anyone looking for an honest and qualified repairman.

Russtic Hunts

Had Jon out here on a water leak and WOW! What a guy. It’s nice to see a technician who knows what he is doing. Very Knowledgeable knowledgeable and professional. He made a disastrous situation into a completely stress free environment. I’ve never felt more comfortable with home service. I would definitely recommend and refer them over and over again.

Lou Carpenter

Ground Zero once again blew away the competition with their price on same unit. The service was on time and on point. I use them and recommend them to all my friends and Real Estate Clients for any Hvac. And Plumbing repairs and replacements.

Kimberly Teves

After calling multiple pluming companies and not one returning my call with an emergency plumbing issue I called Ground Zero highly upset because of previous companies (not their fault) as soon as I told them my plumbing issue they came right to my rescue!! Immediately!! Not only that but when the gentleman came out to my house he was super friendly down to earth and very concernd. He fixed everything fast and quick! Brian Jr. is the best!! Fast, knowledgeable great customer service!!! If I ever have another plumbing problem I will call him!!! Don’t search for anyone else this is the first stop!!!! Thank you Ground Zero and Thank you Brian Jr.!

Jordan Hinds

My AC went out right when it was starting to get warm and I have a baby and was super worried about having to go without AC. I call ground zero and they sent the most efficient workers Iv ever seen. Sam and Cody worked fast and were so kind. God forbid my AC goes out again but if it does I will definitely be calling ground zero.

SeasickWhale

For most of the day the plumbing in my apartment was backed up and Ground Zero was called to assist. Chet and Thomas did a fantastic job, they were quick to resolve the issue and get everything back to normal. I will be using Ground Zero again if any issues come up in the new home I am purchasing. Thank you again Chet and Thomas!

Steve Wright

Shane was awesome at diagnosing and repairing our sump pump. I have had him service our HVAC and other plumbing needs and he is a first rate professional. I highly recommend Shane and Ground Zero to anyone with Plumbing and A/C needs. Also, I just had Frank and Mike in to install a new HVAC. They did a terrific job and I would highly recommend them as well.

Dylan Twichell

So happy with the work Mike M. Did from Ground Zeros Plumbing!!! They were very competitive with their pricing and He worked very fast to get everything done! We will definitely be using them in the future for our plumbing and our A/c needs! Highly recommend!

john rokas

Had ground zero plumbing out here today to fix my ac. What a great job they did. Clean fast .new what they where doing. Great price. It was just what they said it was Zac did a great job the came when they said on time Also ground. Send you a picture of who coming. So you know your tec Which is real nice Thank you.your are hero

azcubbie

Scott came in after 2 other plumbers had failed to clear the kitchen drain in a third floor apartment. He arrived on time and was very polite and personable. He not only removed the clog but replaced pipes that had been damaged prior. I highly recommend anyone to contact Ground Zero for your plumbing issues.

Tricia Dabrowski

I've been using this company for several services and I'm always pleased by the quality of work and professionalism I've experienced. Most recently, I had them come to for my annual A/C cleaning and inspection. As usual, I was impressed by the thoroughness of the process. The technician had a great personality, and a willingness to provide me with a significant amount of helpful tips. Unfortunately, an error was made during that process, and by the next morning my A/C was no longer cooling. The receptionist who tried to assist in rescheduling a service call (I think her name was Lana?) was exceptional. She was diligent in trying to get something scheduled that evening, and when that didn't work out you could tell she truly felt badly. I was not going to be available until the following evening, but the original technician came out early the next morning to see if the problem could be fixed externally. It could not, but the company made sure that a technician was available for when I got home. Brad arrived and quickly went to work. In what seemed like no time at all, he assessed the situation, found the error, and got us up and cooling once again. While I wish I hadn't had to deal with the extra stress, mistakes do happen. The commitment Ground Zero has for its customers was obvious and I continue to be impressed by the services they offer. Update: Once again, Ground Zero did not disappoint. I've used this company several times for plumbing, electrical and HVAC. When I realized my A/C was not cooling I called on a Sunday morning and they arranged for service technician to come and check it out that day. Fred, like all the rest of the techs I have met, was fantastic. Polite, pleasant, but most of all quickly determined the problem . I never feel like this company is trying to up-sell service. In fact, Fred went out of his way to check online for coupons to further reduce the cost (I knew about them but it was nice to see him consider this on his own) Ground Zero always take time to try and find the lower cost repair options. Less than 12 hours after the HVAC problem began, my house was cooling, and the price was fair and reasonable.

Tom D

A/C went out as soon as we returned from vacation. Called at 6am, and they were at my doorstep at 7. Replaced a part and had the a/c going within 30 minutes. Also, joined their Heros Club and got 30% off... and they got a new customer for life. Update: just bought a new house and needed the softener serviced and to install a new r/o system. Matt came right on time and took care of both quickly and professionally. Very happy customer.

Lloyd Allen

Mike did awesome work fixing the faucet, lever/knobs, and valves of my shower. Despite a lot of debris during disassembly, he left all of the work areas cleaner than before. He was extremely professional and very friendly. I would definitely use Ground Zero again. Great work!

Jan S

Brad came out today and looked at our a/c unit. He was very professional and knowledgeable. He did a complete diagnosis of the system and had it running within minutes. I recommend him to everyone and would prefer only he service our units.

Doreen Gray

Mike Collins- Field Supervisor Excellent, efficient, friendly service. I doubt you can find anyone better. We need more people like Mike around. An absolute pleasure to work with. Ground Zero is lucky to have him.

Tori Mendonca

Chet was the technician that helped us, in what was an unexpected valve replacement in our kitchen. We purchased a new dishwasher unaware that their was a potential disaster awaiting us. The Dishwasher/Appliance tech strongly suggested that the valves were changed. We called Ground Zero, I am assuming they had someone in the area available, as they were at our home within 30 minutes. Chet was our plumber from Ground Zero, he assessed the situation explained what was wrong with the valves and was able to make the repair on the spot. The pricing was fair, and he gave us some options to save us money through the service membership program. Great Job- thank you

Gordon Jones

Great company to work with. We had 3 new ac units installed. Did the whole job the same day for all 3 Trane units. Brian and Fred were amazing to work with. The Trane variable speed units cool so amazing. The dispatcher even emails you before they come with pictures of the person coming to your home. We spent the extra money to get the top units and it was so worth it. Thank you again Ground Zero. Gordon and Sandra!

Amanda Whitehouse

Needed our water heater replaced and they responded really quickly. They came out same day and replaced it. Very professional and took the time to explain how to maintain the water heater. Overall great experience and would highly recommend this company.

Keith Rich

Don't normally write positive reviews but had to for Ground Zero. Ground Zero installed my new hot water heater after my old one decided to remodel and manage all my garage contents. Guys were very helpful and professional as they installed and even helped me with the cleanup of my garage. If you unfortunately need a good plumber contact Ground Zero, ask for Dominic if you can A++ service.

Christopher Smith

Shower valve in the wall was leaking. I called several plumbing companies and Ground Zero was the only ones to do same day emergency service. Mike B came out and gave us all of our options. No high pressure just awesome customer service! Thank you Ground Zero and Mike B!!

Zachary Moore

Michael and Nathan were fantastic!! They showed up earlier than I expected which is awesome! But they were very personable and given that swapping a whole A/C unit takes hours we had good conversation and he even explained how the unit works! Amazing Job guys!!!!!

Ryan Poulson

Ty and Michael were great. Came in got the job done super quick, they were extremely professional and nice. I recommend this company to anyone. I don’t wanna leave out Joe and Eric. Just a solid crew. Great job guys! Thank you!

Akubakemono D

Just had Sam Staley and Cody Avery come out and fix our AC. They replaced both units inside and outside on the roof. Quick diagnosis and work by them. I mainly spoke to Sam who carried himself professionally and answered any questions I had. My AC is a lot cooler and has a stronger airflow as well. Thanks guys.

Stephanie Pilarski

We had Dominic come out to look at our toilets. He fixed them for us as well as redoing the plumbing under the kitchen sink and installing a new kitchen faucet. He was efficient and knowledgeable, polite and friendly and respectful and responsive. He found alternatives to save us money and didn't push us into unnecessary things. He also told us about all the other services that the company provides and made us feel confident that we chose him to do the work. I would recommend him without hesitation. Thanks Dominic!

alina henry

the service was great. both gentlemen were nice and professional. they were on time and even though I was late by 5 mins they didnt leave. They called me and I let them know i was stuck in traffic from work they still were kind and very helpful. They explained each step and why they were doing what they were doing. they gave me options and advice on my water heater and future service I might need. Although I was a little set back to the cost to relight a water heater $200. I will happily pay for great service and use them again. You pay for what you get.

Nik Certified

i have been using ground zero for our property in Scottsdale. great people to deal with. we scheduled them for time sensitive repairs in our condo. they did the job on time and i will be using them for all my properties!

Your Worshiper

I had a plumber out here at my apartment I believe his name was Rusty He cleared all of our drains for my roommate and myself, that our maintenance was unable to do. He did it hella fast and cleaned up everything better than it was when he came in. So nice to have our sinks and drains working again! He was cute too

Ray Chavez

Brad arrived promptly and wasted no time solving my AC issue. He listened to what I believed was the problem and added his expertise and came to a quick route to solve my unusual problem. He explained that somehow my wireless thermostats had somehow switched the heat pump and AC on at the same time. He told me it was the first time he'd seen it. I went outside to wring my hands because I thought the entire system was wrecked. When I went back inside he already had the system straightened out and was cheering me up. He is knowledgeable and confident. I'm a happy satisfied customer and will use Ground Zero going forward, Ill ask for Brad when I do.

Jennifer Young

I received estimates for plumbing from Carter and A/C from Brad. Both estimates were competitively priced and they were professional and efficient. They worked with me on timing and were on time or early, which I really appreciated. Carter fixed a toilet that I had constantly running and explained some of the other issues that he recommended, explaining the reasoning in detail. Brad fixed some issues with my a/c which were causing only half of my house to be cooled. They were both very knowledgeable about their fields. I highly recommend this company!

Steven Goldstein-Private

I initially contacted Ground Zero via an Angie's List special to perform a Water Heater Flush and whole house plumbing inspection for a very reasonable price. Mike arrived on time for the appointment. He handed me a few marketing items, (a magnet with the company's contact info, and a brochure,) then went to work on flushing the water heater, and performing the inspection. On the inspection sheet he noted several things which I was already aware of, as well as several things I was not. I let Mike know that my budget wouldn't allow me to do all the repairs. Mike's low pressure approach and his very high enthusiasm for the company put my mind at ease, because High Pressure Sales Tactics are very distasteful to me. His assured demeanour and confidence in the company and the Hero Club program worked. A very short time later, I discovered a slow leak in my Master Bathroom coming from the tank of the toilet. I called Gound Zero. They sent Mike. I signed up for the Hero Club, got a deep discount on the cost to replace the toilet (which was the only way to resolve this leak) and was still able to get to work on time. Thank you Mike and Ground Zero! It's nice to know I have a reliable resource to handle plumbing issues at my older home. I know I'm going to use their services again when I get a Water Pressure Regulator installed (that's been on my ToDo list for Years!) ======================================================= 8/30/18 Well...10 yo Water Heater finally gave out. It started pushing rust infused fluid out the top so I had Mike back out to inspect with the hope he could repair it. But when a water heater doesn't want to live anymore...there's not much to be done about it. It was not repairable. These things never happen at a convenient time, and my budget just couldn't cope with the full cost of having GZ replace the heater. But rather than allow me to shoot myself in the foot, Mike gave me other options. He offered to drain & disconnect the heater (that was still under manufacturer warranty) so I could return it to the store and get a new one, and then install the new one for me for a greatly reduced out of pocket cost. This is the plan. I have obtained the new heater and tomorrow Mike comes back to connect it. I couldn't be happier that Mike was able to offer this option. Having a qualified plumber install the heater is a HUGE peace of mind compared to getting a Handyman. Thank you Mike for finding the solution I needed to get this issue resolved!

Jb Quintos

We had our garbage disposal replaced. Mike Brock assessed and had the job done in less than an hour. He also educated us on how to operate the disposal properly to avoid clogs and made sure we got a great deal. Very professional job!

Matthew Weber

Ground Zero provided excellent service at my apartment. They communicated well, showed up when expected, listened to our concerns about the water pressure & temperature, explained why we were having these issues, and most importantly they fixed everything. Job well done, Terrance & Joe.

Guadalupe Villa

Agent Scott came out to our chandler home because we have a water leak in the home. When he arrived he was wearing the proper PPE equipment when he entered the home. Was very professional, answered all my questions and had my invoice and estimated cost forms ready and sent to my email before he left my home. So I could send to my home insurance agent. Agent knocked on the door before he left to make sure we had received forms before he left. Highly recommend

Rebecca Schulte

I rarely post a review about a service company but had such a great experience I felt the world should know. My son's water heater stopped working and his fiance had a photoshoot the next day! She needed hot water so we were scrambling for an alternate place for her to get ready. Fortunately Ground Zero sent Dominic out right away and he was able to swap it out and at a very reasonable price. Dominic is very thorough and answered all of my questions, even though I'm sure I was annoying him. He left the place better than he found it along with making us laugh and feel comfortable about a very stressful situation. Not to mention he is very good looking! You won't go wrong with Ground Zero! Thanks Dominic!

Kailey DeMartin

Chris helped us and two other tenants out with a backup issue in our complex. This was a pretty stressful and slightly scary situation to deal with since you can't really stop water from flowing in its natural course when it's got nowhere to go, lol, but Chris was quick to figure out the issue and relieve any worries I had. He was friendly, professional, and did his job like a saint. We appreciate you!

Breanna Chamerski

Mike and Davian were great they came out to our house last min late at night and figured out problem came back next morning with tools to fix the shower and found my sons baby toy stuck in the shower drain. It was super far down and was concerned it was going to be a long process but they ended up working together and fixing the issue within 15-20 min they were super friendly and professional . defiantly recommend ! 10/10 service !

Jason Groff

I've used Ground Zero twice now for my home in Chandler. I have an older home and it needs a little more attention. Chet came to my home recently and was very nice, professional and explained everything clearly. Front office is very nice and friendly. Ground Zero has responded to both my problems very fast and I am very happy with the results.

Benjamin Crawford

I am extremely appreciative of Jerry, Brian Junior as they are very professional and handed handled my AC problem with the upmost enthusiasm and professionalism I’ve ever seen and or experienced with any other company, not only are they neat and clean, but they are fast and Efficient and I would recommend this company and these people to anybody that has any kind of plumbing AC heating or electrical as they will do anything and everything possible to make sure that your job and their job is done by the end of the day. thanks again Ground Zero you guys are truly my hero!!!

James Colella

We have had Brad from Ground Zero service our HVAC system a couple times now and I have to say he is the best. Not only does he know his stuff, but he is honest as well. It's a quality you don't often see in people anymore so a valuable trait to have. He is always on time and goes above and beyond at his job and remembers you (and your system) like old friends. We will always request Brad for our A/C needs

Mike Pelton

Had a great experience. Brad came out this afternoon, barely an hour after I called for service, and did a great job. Heater is running great, and I signed up for the membership which is a really good deal. We didn't have a good HVAC company before today, and we will be using Ground Zero going forward.

Joan Reuter

The service was amazing. They came the same day I called. My technician Mike was great. He found the problem and fixed it. I also signed up for Hero Club which is a fabulous program they offer. You should definitely check that out. Thank you again Ground Zero!

George Solymosi

I had a water (humidity) leak in my AC and Brian from Ground Zero came out immediately and found the problem. Brian and his team fixed it in a very short period of time and now it’s working with no fears of a leak. Brian is very friendly and easy to talk with and he is very knowledgeable on AC units. I would recommend Ground Zero to anyone.

Spacial Loki7008

Very Professional company. I am very impressed. From Brian and Jon down to our service guys Mike Collins and Ken Brinkman. I will never use another company other than Ground Zero for any of my AC and heating needs as well as renovations. Thank you Ground Zero!

Angela Greenwell

We had brad come out today and fix our heater! He was fantastic so great in fact we signed up for their yearly maintenance plan as we are happy to continue to be return customers. Thanks brad and ground zero for your help!

Matt Drew

Mike B and Brian Jr. came by to fix my leaky Moen touch less faucet. They were direct and honest and made me feel very comfortable to recommend them. They were honest about costs, even when it was more than I hoped it would be (isn't it always as though....I tend to google to get ideas of pricing and lock onto the one super low ball price that isn't realistic so just needed to add this to be fair to what I said about it being more than I hoped). I would recommend then again and will use them next time that I need plumbing services.

Amber Patterson

Cody and Sam did a wonderful Job! They were very professional and discussed what they were going to do. they were very kind and courteous as well as cracked a few jokes:) I appreciated their time and efforts!

Joshua Peters

Mike Brock cam over to fix my garbage disposal unit. He was very fast and professional and listed a couple of options I had prior to him fixing it. I say the process took about 20 minutes maybe less and he was able to fix my garbage disposal and it works perfectly now! Great service and excellent workers! Will definitely recommend them to anyone who needs plumbing services!

Jim Meseroll

Mike and Dave came out as scheduled and did an amazing job. They assessed the job, gave us options on how they could fix the problem and were very thorough in explaining how the job would proceed. They finished the work in the time the estimated and left the house as clean as when they arrived. We were very satisfied with the work they did.

Patrice Logue

Our main sewer line was clogged with tree roots. I was able to get someone from Ground Zero out the same day to take care of it. Carter arrived at the time agreed. He was professional and quickly took care of the issue we had. He even took care of a clog in another drain. We will continue to use Ground Zero for future plumbing and air conditioner needs! Thank you Carter! We just LOVE Ground Zero Plumbing and AC. As part of their Hero program, we got a check up on our AC units and plumbing today....water heaters flushed and all plumbing fixtures checked. Thanks Brad and Scott! I highly recommend Ground Zero Plumbing and their Hero program! Also have to give a shout out to Mike for his help with our shower and toilets recently.

Cyclone Technology

On time, professional, and courteous...but most importantly the service they provided was top notch and the price was great. Mike and Scott did a wonderful job and I will continue to recommend Ground Zero as “my guy” to all my friends and family! Thanks again Ground Zero!

Anthony Nichols

110* on a Saturday - my AC went out. Ground Zero was 1 of 5 companies we called and the ONLY one that could come out the same day. We called at 430PM and they were here by 650PM (10 min before their window of 7-9PM). The service was quick, it was affordable, it was professional. Brian (the owner) was out making house calls at 7PM on a stormy Saturday evening. If that isn't the power of small business, not sure what is. Our AC was back up and running after a quick replacement of a 'run-cap' in less than 30 minutes. I would recommend these guys to anyone in the valley for AC needs; you can't shake a stick at local, passionate, and professional small business.

Don Nielsen

My a/c went out at 5:45 on Friday afternoon. I didn't think I would have much luck getting anyone to come out at a reasonable price. I read the reviews for this company and gave them a call. Nathan called me back and was at my house within 30 minutes of my call. Very professional and friendly. Explained and showed me what was wrong and then he fixed it. Reasonable price too. A/C was up and running again within 2 hours of my call to them. Excellent!

Shawn Golpeo

We had our 2nd Floor flooded by our toddler. The damage was awful. Ground Zero was so responsive, professional in every manner and they even took the time to talk me through everything and what they were doing at the 12am hour. They had done such a thorough job and even took our son's asthma into consideration and provided an air purifier in his room. They had worn masks at all times, gloves, and even shoe covers. So professional and clean work. Carpet was ruined and baseboards and walls and they were so careful in handling everything. The mitigation process was less painful because of them and even though we were displaced we didn't feel that bad. Phil Mordh and his partners were so professional, careful, considerate, and even trained me on my breakers for the house. The Demo and repair process was so great - considering. Thank you so much for everything and I cannot say it enough.

Oath of God

When Brian came to my home to check my a/c unit I thought he was just a technician but I had good vibes of honesty and integrity around his aura. He did a great job of attaching a toilet seat with handle bars, checking my a/c unit and said he'll check the warranty of another decice, vacuumed the area the work was done, used shoe covers to keep my home free of outside dirt and dust! I'll always use Ground Zero plumbing as long as Brian is there. If he can do it then everyone can do it too. I didn't know he was the owner until the very end! Brian you're the best kept secret! Thanks so much! Very good example to all business owners!!!

Dennis Lambert

These are the most honest plumbers & air conditioning people I have ever met! Had air conditioning problem at a rental property a few years back...Parker and Son's said I needed a whole new unit...Ground Zero comes out, in the evening!, for a second opinion and said it was just a fried wire! Today I called with a plumbing problem, Brian the owner asked me several questions and told me that it was a municipality issue that would work itself out. Most companies would of come out and charged for at least a call, but not these guys! Have used them consistently over the years for this reason...they are so honest and they do good work!!

Patricia Estrada

Davian came to our home to fix a kitchen plumbing issue and he was great! He was knowledgeable, friendly, fast, cleaned up, and did the job well. He took the time to explain things well and made needed recommendations with our best interest (cost and otherwise) in mind. Bonus that he was good with our pets! We will definitely be using Ground Zero again as long as they have people like Davian!

Aidan Giordano

Mike B and Jason came out today to help locate a water leak. They were prompt, professional; a great help. In addition, Ground Zero confirmed my appointment by email and text and notified me when Mike B and Jason were on their way. Excellent service, I highly recommend Ground Zero.

Pumpkinhead

Tyler W. from Ground Zero Plumbing and A/C just left my home after installing a new kitchen faucet. He diagnosed the leak we had with our old one, and explained in detail exactly why the old faucet couldn't be repaired, but instead needed to be replaced. I never felt like I was being mislead or up-sold in any way. I purchased a new faucet, Tyler came back to our home and had it installed in under an hour. He's a very nice young man, very professional and very knowledgeable. He attentively listened to my particular concerns and was able to address them. We've used Ground Zero Plumbing twice now, and both times we've been extremely satisfied with their professionalism, knowledge and quality of work. I highly recommend Ground Zero Plumbing and A/C, and if you need work done, request Tyler W. The guy is top notch!

Charles A Pinto

Wow what a great experience. Brian came out to go over all my options on a new A/C unit. 10 year parts and labor warranty. Thank you so much Ground Zero for a great price and installation on my new ac system.

Duke Fonner

Excellent service from James and everyone I dealt with at Ground Zero. We had a kitchen sink drain problem. They arrived on-time and handled it at a very affordable price. I received quotes from 7 other plumbers, and their price was the best. I will use again.

Erin Bayless

Brian came out and he was amazing. Somehow 7 years worth of people coming out from various companies never mentioned that one of my ac parts was in a cardboard box and hooked up to my ac. He fixed that and the other problems with my ac. I am so thankful to have someone who knows what he is doing and is considerate of the customer's needs to come out and help me.

Kristin Olson

Chris was friendly and provided excellent service. He resolved the issue and provided long term solutions to resolve the issue. We will definitely continue to use Ground Zero for all our plumbing needs.

Gary McMerricl

Great customer service! Actually was able to come earlier than original availability. Friendly and knowledgeable. Looked at everything and provided a free estimate. Would definitely use Ground Zero again. Mike M. Is a great representative and should be considered an asset to your business.

Joy Fetterly

Carter and Dave came to my house tonight for an after hours service call as I came home from work today to my guest bathroom flooded, which had made its way through the walls and was showering down through my canned lighting in my kitchen celing . They arrived within a quick time frame and fixed in no time! They were so polite and friendly, I would recommend them to any family and friends in the greater Phoenix area. Thanks again guys and Ground Zero for making the after hours emergency visit so quick and easy!

Kristen B

Michael and Davi came out to fix our running toilet and spraying shower head. They were professional and courteous. Dylan at the main office was very helpful as well. We’ve used them multiple times over the past year and are always impressed.

Kelsi Sears

I had a water heater leaking and no hot water in our home. Ground Zero came out quickly same day! The price was fair and our tech was very professional. I would recommend Ground Zero to anyone!

Gina Marie

My hero today was Mike Brock and Ethan! They provided quick, effeicent, and knowledgeable service that I will be sure to use in the future! We had an emergency and they were able provide everything we needed and more! It is good to finally have nice people with good hearts that understand the needs of the customer.

Leslie Horstman

We have been customers of Ground Zero for several years. They always give us prompt and reliable service with our plumbing and AC needs. Matt came out this afternoon to repair a faucet and clogged shower. He was courteous and explained in detail what the cost would be as well as what the repair would consist of. Thank you Ground Zero and Matt!

Megan Scribner

This is an excellent company! I've called them multiple times for plumbing and A/C work and each time I've worked with them they have done honest, professional, and high quality work. The office staff is kind and goes above and beyond to assist in any way they can. I recommend this company to anyone looking to hire a local family run business that consistently performs outstanding work. Thank you Ground Zero for being an excellent company and helping me and my family when we need it most!

Kortney Smith

Mr. Sean came here at Summer Hill place and performance was excellent .Sean did a great job fixing my ac unit once again thank you. Kortney Smith

Hiz

Sam replaced our old apartment AC unit with his team quickly in less then a day. (which was a lot of work). Very friendly crew that did a great job!

Angela Nelson

Scott came out to fix my mother-in-laws faucet today and did a great job. He was professional and kind. We appreciate his work. As always, Ground Zero Plumbing did amazing work. Mike did a great job and is always professional.

Jenny Wang

I called Ground Zero Plumbing and AC after many unsuccessful attempts to get someone out to my house the same day. Matt was quick and arrived at my home less than 2 hours after I called! Matt was extremely knowledgeable, patient, sharp, and helpful. He explained the problem and really helped me to understand what was going on. I will definitely be going back to Ground Zero Plumbing and AC in the future should I need additional help. Thank you Matt!

Tom Koslowski

AC Tech Brad was very thorough in inspecting our AC. It was an older unit and was not cooling very well. Brad arranged for a new unit to be installed and provided us with a portable AC to help cool the house until the new unit could be installed. Also informed us of available rebates from SRP. Very satisfied with the service provided. Brad was outstanding and very professional!

Stoff Stoffer

So about 3 days ago, our AC system stopped working in our apartment. After speaking with our complex's maintenance, we were told that Ground Zero would be out to fix the issue between 1-3pm. Like most folks, I thought it would be closer to the 3pm time than the 1pm time, but to my amazement, at around 1:10, Brad from Ground Zero introduces himself and shakes my hand, and comes in to get to work! He explained his plan and assured me he'd take a look at all the interworkings of our AC and fix whatever was wrong. I went into my bedroom to quiet my dog and was very happy when Brad would let me know where he was in the progress of the job. He was even courteous enough to let us know the hinge to our air conditioning was open so we didn't hit our heads on it. All in all, everything was top notch, and I'd like to commend Brad for his hard work and dedication to fixing the issues we had! 5 stars!!

Kenneth Brinkman

Great company. Brian came out and looked at my ac. He was very professional and gave me great options to protect my home and system. I would recommend ground zero to my friends and family.

Cindy Truong

Russell from Ground Zero went above and beyond fixing our problem. He provided excellent customer service. Russell had found the problem and was told it’d be an hour to two to fix; Because of his expertise & well done pace, it was less than the estimated time and the job was done. He deserves recognition for his work & Ground Zero is lucky to have him as an asset to the company. Also, due to the great customer service he provided today, Ground Zero is a company we will contact if and when there is future problems.

Morgan&Peydin Blackmore

I worked with a man named Mike. What a great first line. Mike Brock came over and assisted me in determining a major issue in my pipes and helped tirelessly to clear it to the best of his ability. Mike, along with a partner of his named Scott, tore away a massive piece of root that has invaded my plumbing and was able to do it in a very affordable manner as well. This company truly has a heart, as opposed to many plumbing companies that will tear your wallet from your pocket. I signed up with them on their Heroes program, and would not recommend doing anything but that! Thanks again, Mike and Scott!

Christine DeMarco

Mike and Tom just left my home and fixed an irrigation leak, they needed to replace my Pressure Vacuum Breaker. I had a commercial one installed for some reason by a landscaper. Was really not the best option for my system. Mike changed my broken vacuum breaker to one that is best for my home. Was seamless! Both very nice and a pleasure to work with. I am very satisfied!

Chris Danielson

We called Ground Zero for a leaky bathtub faucet. Mike and Sheldon arrived during the scheduled time. They were very professional and friendly. They were able to diagnose the problem and gave an estimate for the repair. They were able to quickly fix the problem. Great work!!

Ieuwena Bangi

Chet and Sam did an amazing job installing a gasline in my kitchen! I told them about my concern regarding having to open up the wall to run the gasline and the cost to repair the dry wall. They truly care about my concern because they definitely took their time to analyze and made every effort to run the gasline from the attic and between drywalls. They didn’t have to make a whole and open up the dry wall. I’m so impressed! They are both very professional and know what they are doing. I’m truly happy that I hired Ground Zero Plumbing. Chet and Sam - Again, thank you so much for the awesome job on installing the gasline!!!

Nathan Schnackenberg

Mike and Davian came out because the pool guy told me my intake wasn’t working and I needed to contact a plumber. It took about 4 minutes for the guys to find the loop, open a valve, and get water running again. ...I Literally turned in my man-card and they (rightfully so) piled on the jokes. The guys then waived the diagnostic charge. Ground Zero is awesome. This is the second time I’ve used them, and they can handle any job, big or small!

Terry Peterson

Brad did the fall tune-up on my units. He was polite and very thorough. When he was finished he went over the details in a very concise manner without being condescending. Super job and I certainly hope Brad is available in spring for my AC tune-up. Thanks Ground Zero.

Joey Panelli

Ground zero came out to inspect my ac system. They were very informative about my unit. They wore gloves, boot covers and protective masks as they worked! They also sanitized the area they worked in after they were done. Ground zero will definitely be getting a call from me next time I need my ac fixed

Samantha DeMaio

Ground Zero Plumbing & AC did an awesome job with replacing our new AC unit! Made sure everything was installed properly and was time efficient as well. Highly recommend!

Trini Guevara

I got referred to ground zero plumbing & Ac. I knew my AC was bad because its been having problems since last year. I called them to come take a look so I can get it looked at before summer hit. Jerry came out and sat with me so we can talk about all the options & after they did a full evaluation on my AC unit he was able to provide an estimate on the spot. The price was amazing & the financing was easy to qualify for & they did the install the following day. The techs were amazing and friendly. Made sure they were keeping the work space clean. I would recommend them to everyone. THANKS GROUND ZERO.

Ryan Mayes

I have had nothing but great experience with Ground Zero Plumbing, and today was no exception. Brian was extremely polite and professional. Plus, he knew what he was talking about and treated me fairly. Thanks for another excellent experience.

Kelly O'Brien

Ground Zero is the best! I manage a 500+ unit apartment community in Phoenix and we have our fair share of plumbing and AC issues. I always contact my rep Jerry who gets someone out for me super quick! The technicians are always respectful to my team and residents and if they're happy I'm happy! It's hard to find a good all around company these days. I have even recommended them to friends and family to do work at their homes. Call Ground Zero and ask for Jerry!

Tom Basso

Mike Brock was extremely helpful and efficient, knowledgeable and friendly. He provided us with good information. He's very professional and we would enjoy working with him again if we were ever to need plumbing services. He's a valuable employee.

Tara Martineau

Michael Jess and Ethan showed up on time and were very polite. They addressed all the issues I brought forward and took very good care of me. I will certainly use this business again.

Paige Sparks

I can not say enough great things about this company! Our A/C went out and our house got up to 90 degrees. I called Ground Zero and Kara could not have been any more professional and kind if she tried! Not only was she able to get someone out within two hours but the serviceman, Thomas was extremely helpful and had our A/C running within what seemed like minutes of him being here! He also waived our service call fee which was hugely helpful because we were not exactly planning on having this extra expense! Our family (both human and dog members) truly can't thank you enough Ground Zero!!!

Shannon Bailey

Ralph and Landon installed our new AC unit and were awesome! They worked tirelessly to get it in so we could have cooling in our home on a super hot day. Ralph even sliced his arm, went to the ER and got 6 stitches, and still came back and got everything installed. Talk about service! Would definitely use them again!

heather ramsey

Chett and Sam were absolutely wonderful. They arrived early and got done quickly while leaving no mess behind. I am now able to use my plumbing again thanks to their hard work. They were professional and efficient. Thanks again guys! I appreciate it! Highly recommend.

Traci Bertjens

We called for help fixing our bathroom sink and were surprised when they said they’d be there within an hour, and he was. Mike was very knowledgeable and had everything working quickly. He was incredibly friendly and personable. I would recommend them to anyone.

Jeremy WIlcock

Sam from ground zero was very cool and very friendly while he was working on a blocked toilet a few days back. He was able to get the line running smoothly.

Ariel Hannum

Mike B came out to our home to help with our sinks backing up. He was in and out very fast while doing and efficient job. He was very skilled in the work he does and will always recommend ground zero!

Elissa Caston

Mike B was excellent. We had an emergency, he came out, took a look, and let us know the best approach to take because we are renters. We appreciate his honesty in what he could do and what needed to be done. He warrants his work and that goes a long way. THANK YOU Mike B

Tom White

Dominic came out late, after dinner, to give us an estimate... I was surprised they still had people working that late. And he was back first thing in the morning with a new hot water heater. Very personable, hard worker. Very pleased with his work and the company. We will be using them for all of our plumbing, HVAC, and other services in the future.

Ko-Di DiGirolamo

Nathan arrived with in the designated time frames and called ahead to advise he was on his way. Was very friendly, professional and informed me every step of the way of what he was doing and checking on. Same day service, with in 6 hours of my call. Didn't feel pressured to buy or replace anything. My A/C was under warrenty from another company so no repairs made but I signed up for their "Hero Club" Routine service 2 times per year. Its only $10 per month, could have prevented my problem which would cost $375. From my experience, I would highly recommend this company. Thx Nathan.

Rebecca Sandefur

Having moved into a new house this summer, we've had Ground Zero out a few times. This is a wonderful company. When you call, someone actually answers the phone, regardless of the time of day or night. Scheduling is easy and communication about arrival time and who will be coming is efficient and timely. We've gotten great service from Chet Schmidt, Phil Mordh, Michael Brock, Logan Jolley, and Eric Provencio. In particular, Chet has done great work for us several times.

millie phillips

Been working with Tyler from the Ground Zero team for almost a year at my property and I couldn't be happier! He is always prompt to answer or return my calls and get guys out whenever I need them. Over all great experience with him!

Ellen hepworth

Brian and his son Brian were so awesome to come on Father’s Day and FIX our AC. We’ve been without AC in our apartment for over 3 weeks. After many tries, but only bandaiding the problem, they were able to successfully diagnose and fix it!! Hooray!! Arizona in the summer with no AC is no joke. We are very thankful for the amazing job they did. Our doggie is probably most thankful! Thanks a million!! Top notch work! Legit, service with a smile!! Would highly recommend!

Nick Konstantino

Mike B was great! Showed up on time, got the drain unclogged after some Thanksgiving stress testing, and showed me how to do everything on my own in the future if I need to do a quick fix again! For anything I don't know how to do in the future I'll definitely be giving them a call!

ladan afra

I give Ground Zero the highest mark. I had two experiences with this company. First we had an aircondition problem. At least 4 AC companies looked at it and they could not figure out how to fix it. The Ground Zero tech was able to diagnose it on the first visit and they fixed it in no time. I was so impressed that I called them when we had a major leak under the kitchen floor. Again, Ground Zero crew came, found the leak and fixed it expeditiously. I have several rental properties and need quick responses when problems come up. Ground Zero is now on my speed dial!

Meredith Rivlin

We were frantic. We had just begun to rent our house out and one group of renters left the house looking like a scene from the movie, "The Hangover." Beyond the visible damage, they had also managed to stop up one toilet and the kitchen sink. Ground Zero was recommended and we gave a call, crossed our fingers and hoped for the best. From the ability to speak to a human being (a very gracious one!) instead of being put on hold, to dealing with a neat and communicative plumber (thank you for your fine work, Dominic!) to the final pricing structure, working with Ground Zero was like having a business partner that was punctual, reliable, friendly and thorough. We will keep your business card handy.

Kaylene Ashcroft

Cameron was AMAZING! So personable and knowledable. I appreciated that he didn’t go straight to an expensive repair and was honest and told me it was actually a simple repair rather than jumping straight to replacement of our water heater. He even took the time to look at one little issue in the house and just fixed it on the spot. Super nice guy! They also give amazing military discounts! Would refer them to anyone and everyone! Thanks Cameron!

Elijah Carimbocas

Troy arrived exactly at the time my apartment complex projected his arrival. He was able to explain and diagnose the issue with my low water pressure, and easily get it resolved in as little as 30 minutes. I will be able to enjoy hot running water thanks to his excellent service level.

Naomi Forbes

Sam from ground zero came to clear my clogged toilet .sam was very professional and efficient at his job . he cleaned up nicely and he was handsome. I would highly recommend Ground zero for all your plumbing and AC needs. Ask for Sam!

Kk Walski

These guys were very professional very friendly and smart. I appreciate the respectfulness and very professional behavior! they acted like real humans and they genuinely were responsible for their work . I would highly recommend ground zero for your plumbing and AC needs!

Jasmine Muniz

All my hope for great, honest plumbers was lost until I met Mike this afternoon! From my initial call to the ladies in the office this morning, then their call this afternoon asking if they could come before the estimated window to the first handshake with Mike, I knew that no matter what, it was going to be okay! Mike was thorough, kind and really knowledgeable! Price was more than fair for the time and work he put in. I signed up for their Hero Club which will save me tons, if needed, but mainly save me worry, which is quite needed! Thank you, Ground Zero for renewing my faith in plumbers!!! #WhenYouNeedAHeroCallGroundZero

Matthew Cartia

Mike B. was very professional and helpful. He came out on a Saturday night to address an issue that seemed like it would have a simple solution. As these things are want to do, he had to stay late into the night addressing issues caused by the previous plumbers. He was courteous and committed to getting the job done and ultimately did. We are thankful!

Rickey van

Amazing service. Mike B was on time, professional, and did an outstanding job replacing our water heater. He was very courteous of our time and even cleaned up the mess the previous heater left. Would highly recommend!!

Bethany Biehle

James Burke took care of a leak that was pouring water out into the street on a Saturday. He arrived within two hours of my call and carefully dug up the dirt and rock around the water main before replacing the leaky fitting. I joined the Hero Club today and saved some money on this and future service calls. Great, prompt service, careful and thorough work. I'm really glad I called Ground Zero today.

Kamber McCormick

Mike B. saved the day. We needed an emergency plumber to solve our water leak, and after calling around to multiple places, was able to find Ground zero could come just two hours after I placed the call. I am grateful Mike was able to complete the work well and in a reasonable amount of time. I will use this company again.

ARK

I got to deal a wide variety of people within this company and from bottom up, they all treated me with such respect and helped me so much through the process. It was dead of summer and my A/C went out and Brian was able to set me up with an amazing system to where I’m now saving $100’s of dollars a month for my bill. They even came back and repaired my scuttle hole for free after the whole ordeal! They do other things like plumbing as well so I will be calling them back for more!! Hopefully not soon tho haha

seansixsixone

I called Ground Zero Plumbing when my water heater went out. Service was quick fast and quality! Dominic was the technician they sent out, great guy and personable. Would definitely recommend them for friends and will use them again!!!

Michael Grassia

Plumbing inspection done. Danny was professional and explained what he was doing.

Terri Featherston

As a property manger, GZ is hands down the best. They have great customer service (which is huge for me), They will match or beat any bid, They care about your property and if something is wrong, they fix it! My account manager, Tyler Wait is amazing! Thank you all for taking good care of us! I appreciate you!

Melissa Rachu

Jake and Josh came out to install a new AC unit for me right away on Monday, after it went out over the weekend. They were friendly, empathetic and as usual, super fast! They had the unit and crane arranged immediately and it was up and running by lunch time! Nathan had been out last week as well. He recharged the unit and he replaced the motor fan at 8pm because that was the soonest he could get to me! This team of technicians is incredible. I will only call Ground Zero for my plumbing and cooling needs!

Matt Ayers

I had Ground Zero come out to my home to check both my units as we are selling our home. They were on time and professional. They went through everything with me and what they were doing and how things work. I will be sure to conutine to use GroundZero going forward. Both Brad H & Joey were amazing. Thanks again for such great service.

Chuck Podolak

Brad came to fix out A/C as it was starting to get hot in Phoenix (i.e. really important). We had a fried board, so he figured out a workaround while they got the replacement part. He scheduled the follow-up appointment around our schedule and got us up and running. Super polite and really dedicated to getting you what you need. We will continue to use Ground Zero.

Nick Jorgenson

David hooked me up. He arrived on schedule, was able to listen to the issues I was having, told me the suggested repairs, and quickly and quietly made them. He was knowledgeable on the system, friendly, and broke down the cost of everything so that it was easy for me to understand. Will definitely use Ground Zero again in the future.

Amanda Vigil

Sam and Cody were life savers today. The were professional and efficient in getting my ac installed and back up and running. They are definitely highly recommended. Thank you!!!

Raghu Gadi

Thank you very much Mike B for figuring out and fixing our bath tub gasket leaking problem easily. I am very much happy with the work mike did. Tried with multiple plumbers and they were saying cutting the ceiling and taking out of tub bla bla and thank god all I did not go through all those process. Moreover thank you very much ground zero for sending excellent technician who was honest and made the fix easily.

Lauren Lopez

Today I had Brian Jr. and Mike B. come in to fix the plumbing of our house. We had so many issues for years with clogged sinks. They came in and not only informed us of the true root of the problem but educated me on how to prevent it in the future. They fixed the issue all while keeping a professional attitude and very efficient with their time. Before they left the made sure I was completely satisfied with the completed work and answered all my questions. Just all around awesome guys. Thanks for dealing with the AZ heat and still being so professional.

Jacqueline Varagnat

Kyle, Thomas & Caesar place a new ac unit for us and they were very professional and efficient and knowledgeable. They were patient at the end of the install to help me set up our nest app and how to use it on my phone. Would highly recommend ground zero, this is who we will only use in the future 😊 …

Jamie Bodine

I have used Ground Zero for multiple issues in my home and have always been happy with the results. Fred came to my house was very polite, professional and quick to diagnose and fix the problem. I would definitely recommend them for any ac/plumbing needs.

Eagle Rock

This company provides "EXCEPTIONAL SERVICE". I called Ground Zero at 6:30 A.M. and they had Bobby at my home within a few hours. Bobby is very professional, courteous, and goes out of his way to ensure you are taken care of. He also gave me recommendations to help my system achieve better performance. You cannot go wrong with this company, they will ensure you are 100% satisfied with their services.

Chad Bendel

Good local business. They were friendly and professional, albeit a bit overpriced in my opinion, but the work was done quick and correctly. Brian was friendly and knowledgeable, and alerted us to an issue that even our home inspector didn't catch. The office staff was friendly, courteous and quick to reply to my queries.

Donna Padia

Michael did a great job found many leaks in my apartment he took it the extra mile even fixed water heater Before he arrived we had no hot water for a week he showed up at 3 AM and performed the skill To get it done no matter what throughout the day thank you so much we all had some good chuckles again thank you

Devon Lesueur

Ground zero to the rescue!!! My a/c quit working and all It took was a simple call to the pros at Ground zero and as soon as Fred showed up I knew I was in good hands and could immediately tell he was very professional and had years of experience, he was very respectful and immediately knew what to the problem was and quickly fixed it at a very low cost. Highly recommend this company for any a/c problems or repairs!!! 5 stars all the way!

Wendy Henderson

Called on a Saturday about noon after I was unsuccessful in resolving a plumbing problem on my own. In less than an hour, Tyler was at my door. He was efficient, professional, and knew exactly what he was doing! My problem was quickly resolved and my service call fee covered the repair. I will definitely be using this company again. Thank you, Wendy H

John Spaid

Mike exceeded my expectations for your company. He was at our home in less than one hour. He was polite and very professional. I received an estimate before completing the work. Mike completed the job in less than an hour. The work space was clean and the problem resolved. I will ask for Mike next time I need a plumber.

Rebecca Gariano

Mike Brock was here again. Glad he came back was very helpful and made all the repairs as planned. He did a complete water inspection. Told me what I definitely needed and what could wait. I am pretty sure he saved me money on one of the two bathrooms he worked on. Thanks Mike!!!! Jeff G

Alison Fahrenkrog

Ground Zero was fast to fix my heat on the coldest days of Phoenix winter weather! The part was not on hand but Brad was fast to order and give a quick turn around time to install! I highly recommend!

Joel West

Carlos Gonzalez with Ground Zero Plumbing and A/C did a wonderful job recharging my system on a hot day in Arizona. These guys are spot on. They offered me a same day, late night appointment even though I could wait. Carlos showed up on time the following morning and informed me of all my options. He took the time to explain things to me and was respectful of my needs. Living in the desert southwest means that you need a good A/C company on speed dial and these guys are it.

Tyler Durden

Sam was a phenomenal worker and fixed everything in 1 day. Our apartment complex (The Palladium in Scottsdale) is an absolute divebox, but Sam and his company made our current issues fixed and gone!

Shaina Benally

I live in an apartment and I reported to the front desk 2 weeks ago that the faucet in the shower wouldn't stop dripping. The maintenance guy showed up finally, but couldn't fix the issue. So he called Mike, from Ground Zero! Mike fixed the problem in less than an hour! (When he thought it was gonna take a little over an hour, lol.) He even made our shower so much easier to turn on. What a hero! Thanks again Mike, you're awesome! :) Highly recommend.

Shawn Hansen

Definitely by far best a/c plumbing company we have used. We highly recommend Bobby to come to your house. Not only got us a good deal but also fixed our duct issues and went beyond our expectations. The techs that came out to install our new Trane air conditioner were very courteous and knowledgeable. Also an affordable price. Thank you very much Ground Zero from The Hansens!

Charles Schemp

Ground Zero Team was amazing. I called and needed a new AC before summer because mine was 23 years old and I knew it was going to go out when it got above 115 degrees.The owner came to my house with price asystem I have never heard of before. It was called Transparent pricing. He showed me the actual cost of all the materials and no other company would do this. What a great company and honest price for my new Trane AC system and great job on everything.

Dipesh Sharma Batalvi

Michael and Ralph saved us from the arizona heat. Very prompt and efficient service. Our AC was changed completely to a new unit. Even though initially he said it may take about 2 hours, he was done much before that. Glad they were around and free to fix our problem.

C Dash Lo “SkinnyLoJones”

Revised. Joseph was great. Even gave me some good tips to help me fix my vehicle.came out within 2 days of our work order and fixed our bathtub within an hour give or take. Great service very friendly and PROFESSIONAL. 5 stars across the board!may 27th 2020 Joesp was great

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