Reviews of Roto-Rooter Plumbing & Water Cleanup. (Plumber) in Omaha (Nebraska).

Roto-Rooter Plumbing & Water Cleanup

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370 Comments

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Plumber

5708 S 118th Cir, Omaha, NE 68137, United States

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Information of Roto-Rooter Plumbing & Water Cleanup, Plumber in Omaha (Nebraska)

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Reviews of Roto-Rooter Plumbing & Water Cleanup

moake89

Craig was great. He was very knowledgeable in the topic we needed him for! Extremely nice and professional as well. He seemed very experienced not only with the subject matter (clogged pipe causing a backup in basement drain) but also working with customers in their home. Most importantly he fixed the problem for the price we agreed upon from the beginning. I would definitely use them again. Thanks again Craig!

Cathie Bell

Jeremy was amazing! He was very knowledgeable and resolved my issue in a timely manner. He checked in with me throughout the entire process to make sure I understood what was going on and was comfortable with the work. He cleaned up the space very well before leaving and was just a kind person overall. Anyone who uses this service will be lucky to have Jeremy complete the call. Very professional and did great, clean work.

Brianna Steinhauser

Nathan was amazing. Extremely professional, great attitude, an all around delight to speak with. He was very knowledgeable about the questions I asked and about what he was doing. He explained what he was doing and what his plan was to fix the problem. This was my first experience with Roto Rooter and I will absolutely be calling them for any more of my plumbing needs. Fair pricing and fantastic customer service. Thanks for the great experience!

howy96

I worked with Paul. He was straight forward and honest. Now I’m horrible at reviews. But Paul deserves 10/10!!! He did amazing work and busted his butt from the time he start to the end of the day. What I mean is he started at my place at 930am and didn’t leave till after 830pm. He put in a tankless water heater and soft water tank. Did a very quick fix for my downstairs toilet that didn’t want to stop running. Now don’t expect free work but expect to be treated right. I hope his boss and bosses boss sees this and Paul is amazing!!!

Julie Smith

We used Roto-Rooter for a drain clog that turned out to be more of a plumbing issue than we had anticipated. The plumber (Bill) and Drain Clog expert (Craig) both serviced our kitchen sink drain. They were both extremely professional, courteous, on time, and did an excellent job. We were able to get an appointment the next morning (the drain issue occurred late Friday night), which was great!

Christopher Kuhlers

I called on a Sunday night (8pm~) after noticing a broken valve underneath my sink that had a slow drip. They scheduled me for a morning to 1pm window on the next day (Monday). The service rep wasn't able to make it until noon on Tuesday, but the dispatch called me twice on Monday to update me and let me know what's going on with them not being able to make it that day. Pricing was transparent ($319/hr at time of writing before the $75 can discount), and it was fixed within the hour. Brad, my service rep, was super knowledgeable and definitely had my best interest in mind.

Thailyone Lor

Thomas was very professional and made sure the job was done properly. The best part is that he took the to make my carpet and floors would not get dirty from him walking around and bring in his tools. He is the first plumber I had come over to do so. Thanks for making this New Years Eve more enjoyable

Dallas Newbury

The guys that came out were very easy going and professional. Did a great job and even had a few nice things to say about my house, my dogs, and the work that was done in my house. Although the dispatch had a mishap and didn’t schedule as they should, the two guys that showed up were awesome. Thanks guys, you did great!

Samantha Wittrock

All thanks to Jim, Ray, and Steven! They made a stressful situation smooth and simple. They are even helping us deal with our homeowners insurance. They explained everything in detail and in a way for me to understand. Highly recommend hiring these guys! Just an outstanding job through and through.

Sarah Henry

Jeremy was kind and respectful. I was able to get a technician the day before Thanksgiving (same day). He cleared the drain/pipe right away and ensured me there was a 6 month guarantee. He was fast and knowledgeable.

Mary Banks

Made a online appointment, they contacted me and we’re here within half an hour. Plumber was kind and courteous, and asked if I was having any other issues with sink or shower or basement. Told him no, and he was done in a matter of a few minutes. Quickest I’ve ever seen, cleanup was minimal, made my day ! Thanks

Colleen Rumsey

My basement drain backed up on our 100 year old house. Being right before Thanksgiving!! No showers, no dishwasher, can you imagine!! We called, he was here within the hour, fixed the drain. It got kinda hairy but, he fought on! Thank goodness! He literally saved my Thanksgiving!! Very happy!

Tamara Johnston

Nathan was very professional, prompt, and explained things in a way that was easy to understand. Nobody likes to deal with a plumbing issue, but it makes it easier when your tech seems competent. I'm not sure how they compare value wise, because I did not get any quotes from other companies, but it seemed in line with what I was expecting.

Jesse McCullough

my plumber who came out I think his name was Holland was amazing. super knowledgeable and friendly. way cheaper than the last company I had out. he took his time and explain everything to me.

Karen Richardson

Robert with the water restoration services team is fantastic! He addressed all our questions and concerns, and made a difficult situation easier to handle. Our plumber, Jacob, was great! He is extremely knowledgeable, and did a great job with repairs.

Daniel Martinez

Thomas was great. He was timely, professional and fixed the issue quickly. Super nice and respectful to me and my fiancé. I called at noon, they set up an appointment right way. The problem was fixed by 6 that same day. Thank you to Thomas and his team!

Xavier Shaw

I had multiple technicians come out to my house trying to fix a clogged floor drain in my basement. One technician tried to up-sell me a brand new sump pump, without even testing if the old one worked. However the last technician I worked, Jeremy, was awesome he took the time to try and diagnose the issue, then waited and made sure other service technicians arrived to assist with providing a solution. I think the service really depends on the quality of the technician you receive. Jeremy and the camera technician I worked with were superb and helped us solve an issue we’ve been having for about a year now.

Felisa Matthews

Our technician was Ray the drain specialist and Eric the sewer specialist- and they found an issue that was causing our main pipe line to clog! We are so grateful for them working together as a team to figure out the solution! Great work guys thanks for expert advice on the other issues too that still needs to get fixed!

Kim Cassisa

Nathan arrived within an hour of us calling, and was very professional and helpful. We had water coming up through a drain and he quickly figured out the source of the problem and fixed it. It was on the pricey side but we needed the repair done ASAP to avoid water damage to basement, and it was worth it since they came out immediately on a Friday night. We are very appreciative and though we hope it won’t happen again, we would use them again in an emergency like this!

Myrna Ramirez

I like their professionalism and ability to explain what needed to be done. We were a little confuse at the beginning but Rafael explained again what will be happening. Please extent my appreciation to Paul and the crew that are working on making this process less stressful.

Amy Walker

This was a great experience! Thomas was so kind, patient and worked so hard! Our home is old and there were many challenges that came with installing one of our toilets! He was patient and did everything he could to finish the job. We appreciate all of his time and kindness! He did a great job! He left our areas clean when he was done and he was so trustworthy! I will always use this company! Thank you! Amy & Jon Walker

Arielle Pedersen

All the employees were very nice. They were able to get to me the day I called, even though it was not emergency. They put plastic down to protect the carpet from messing with walking in and out of the house. They said someone would come by every day and some sure did come every day. They help with making the claim to my insurance for the damages. Would use again.

Harrell Jackson Sr. (JACKSON)

Had a tree root in sewage pipe going to the city of Omaha,NE. Terrell and the Roto-Rooter crew were amazing. They were friendly and knowledgeable about my issues. Thank you for outstanding service from start to finish .

Gretchen Olson

On a busy holiday weekend when plumbers were hard to come by, Roto-Rooter came to the rescue. Michael was professional, friendly, thorough, efficient, so considerate, resolved the stubborn toilet clog, shared about their 6 months guarantee, and got the area cleaned up beautifully. We couldn’t be more pleased & grateful.

Brian Christensen

Our laundry room drain line started backing up water onto the floor when running the washer. Joseph came to clear out our drain pipe towards the main line and he was knowledgeable, friendly, and the drain no longer backs up! He also took extra care preventing dirt and sludge from getting everywhere, cleaned up afterwards better than it was before, and he also noticed and pointed out a small leak in one of our other pipes in the garage that we didn’t see and gave some advice to address it. Thanks Joseph!

Robin Fallon

I am so grateful that these guys were able to come out when I needed them- they were quickly responsive. Professional, friendly and knowledgeable. They figured out the best way to fix the problem and did it… great experience with helpful people.

Loretta Pinkard

Michael was very thorough and explained everything in great detail. I was given an estimate at the beginning of the work and the final work was that price. He fixed our issue of a back-up. I would recommend Roto Rooter and Michael.

Milina Huey

Mike was amazing and such a pleasant individual that walked me through the process of everything he was doing and even gave tips on how the situation could be prevented in the future. My dogs also loved him which is a good star in my book. This guy deserves a raise!

Jonathan

Michael was dispatched in a very timely manner, on Saturday 3/18. He arrived, assessed the situation, gave a quote, and started working all in about 25 mins. He did a great job and made recommendations (some were business required probably) and got additional services done. He was very respectful of our property, despite the state it is in currently. It was a bad situation made better by this competent, helpful, and pleasant technician. Thank you so much Michael and Roto Rooter!

Gamandas42

My apartment had a plumbing issue so they called in roto-rooter to fix it. I was very satisfied with the professionalism of all of their employees and they were willing to take time to explain the issues to me and what they were doing to solve the issue. I would definitely recommend their services!

carmen harmon

Today Tristan was my Good Samaritan ! I experienced a flat tire after hitting a pot hole on 120th street. Tristan saw I was in need of assistance and was so kind to offer a helping hand. His attitude was very pleasant and personable. I am so thankful for this angel named Tristan. We need more people like him in the world!

Haywood Wright

The plumber was very helpful and efficient. He explained the process and how they could help me. Mark came in and after inspecting our pipes he explained that wear and rare has caused the overflow. He recommended having his team to come out and remove the buildup in the pipes, so they could last at least 10 more years. We are planning to have Mark and his team complete the job.

Wayne Cantwell

Very thankful. Service was very fast, less than 1 hour response time. Quote was accurate and Thomas did the work he said he would do and ensured he was professional at all times. Would use again and would recommend!

Deb Holst

Friendly and quick. Felt bombarded by 2 unexpected "salespeople." Tried to quickly get me to sign a paper for a very expensive repair. Cost was bit high as well. I needed someone on a weekend and they were great getting here quickly.

Adam Grieser

We had water in our basement over the holidays, so we contacted Roto-Rooter to come inspect our plumbing leading out to the sewer. They were great to work with and scheduled a visit for us right away. Our sewer specialist, Terry Reeh, was very friendly and did a great job. We will definitely be calling them again for any future plumbing issues.

Lisa Kuehl

The serviceman was prompt and courteous and was at ease around our dogs. While the price was pretty steep he unclogged our kitchen sink in short order on a Monday morning which made a great start to a potentially stressful week. Thanks for the fast and friendly response!

Kyle J. Cloward (DC CORR)

The two reasons I gave it 4 stars is because I was supposed to have my toilet fixed on April 14, 2023, but I got pushed to Monday (April 17, 2023 then pushed to Tuesday (April 18, 2023) I talked to a manager named Jim, and he was able to give me a discount for the service which helped a lot. The plumber named Paul came out and did a great job and I appreciate his professionalism and understanding. I will definitely consider using the service again due to those two gentlemen providing me actually good customer service.

Janet Feely

Christmas Day totally clogged kitchen drain. Called, got service in less than 1 hour. Tristan our service person was amazing and fixed the problem quickly. He was the best!

Julie Fitzgerald Ryan

Tom and Ray were very friendly and very helpful. They worked extremely fast. The part we needed was expensive- but I appreciated their hard work and professionalism.

Dan Grafton

Roto Rooter reacted quickly and was able to solve my problem same day. They called ahead before arriving, called to give diagnosis and price estimate then proceeded with the work. There was an issue with a side drain that came to light later in the day. They remobilized within an hour after I called to fix it with no charge for the return. Great experience. Thanks Roto Rooter. charge.

Troy Bennett

Both techs were on time and communication was top notch. They explained exactly what the problem was and handled it in no time. Both guys were well kept and very respectful. Cleaned up like they were never even here. Its nice receiving top notch customer service. Will definitely use again! Thank you

Debra Jean

Holland was a very polite and professional guy that went above and beyond to do this job. He couldnt have improved in anyway! I was completely impressed with his effort. The job at hand was a huge main line issue and he worked very very hard. I vive my highest reccommendation to him and the company!

Diana Briggs

We had a backed up toilet that had leaked all the way down our hall. They kept in contact with me until they showed up fixed the problem and got on their way. Ray our tech was very professional and explained everything he was doing.

Paul Hackett

I noticed water in my garage around 3 in the afternoon on a Saturday. I called Roto Rotor around 3:45. By 4:15, maybe 4:30 Jeremy arrived at our house. He was very professional and up front with pricing. He has obviously been at his trade for at least a few years because of knowledge and experience, he knew what to expect and was able to inform me of all the possibilities. Unfortunately, for us, his worst case scenario is what our problem with the line ended up being. Eric, the Sewer Solution Specialist, was out while Jeremy was still onsite and confirmed with the camera, we have tree roots. Both Jeremy and Eric did a great job in identifying the issue, locating the spot in the line, and giving us options and pricing that I thought was very reasonable. We’ll see if the other crew gets them that 5th star! 😉

Michael Warne

Crew was in and out in about an hour and resolved the kitchen sink clog. The price of the service was much more than I expected. $355 plus tax for a total of $379. I was most satisfied with the service but a bit dismayed at the cost. But since they were already here i kind of felt obligated.

Manzoor Khan

I have not called them in many years. They used to be very reasonable that is no longer the case. The plumber did not seem to be very experienced but he got the work done. He also insisted on replacing water lining that according to him was the company's policy. Would I call them again? NO no

Ginny Rosen

Arturo Chavez was the plumber who helped us. He was efficient, polite, and readily wore a mask at our request. Our drain was so clogged that it had virtually stopped draining and there was overflow into other sinks. He diagnosed the issue and opened up our drains, clearing a significant obstruction. We were SO pleased and grateful for his help. He is an excellent worker. Roto Rooter is our first call when we gave a plumbing issue…. Thank you!!

Adam Petersen

This one the best service I ever had! The technician was super knowledgeable and very personable and professional! Would definitely use again. The dispatcher on the other hand was a total nightmare!

Tacoma Tomilson

Nicholas was friendly and professional and quickly got to work on fixing the clog in our basement sink. He offered multiple preventative solutions and answered all of my questions. Greatly appreciate Nicholas' expertise.

Zack Bingham

Michael did an outstanding job. Very thorough, nice, helpful. Did not leave until he knew the issue was resolved. Answered all of my questions and concerns. Woukd definitely recommend.

Joyce Dowty

Our sewer was completely plugged on a Sunday late afternoon two hours after calling Roto Rooter showed up and had it flowing in less than an hour. Great work great service!

Reja Joy Green

The Hot Water Heater pilot wouldn’t light. Another place we called said they couldn’t come before a week!! We contacted Roto-Rooter, and they came in 3 hours!! Paul is incredibly intelligent and professional! We also asked him to take a look at another issue we’ve had with a custom builtin stone shower & tub that no one could solve! Paul thinks he can solve the issue! This is truly a miracle. Roto-Rooter and Paul are now our go-to for all our plumbing needs.

Jerry Spethman

Roto Rooter was able to schedule a service call for the day after I called, compared to a wait of at least three days and five days respectively from two other highly regarded plumbing companies. Paul, the service technician who arrived on time, was friendly, knowledgeable and professional. The work Paul performed solved our problem and was done in a timely fashion to our satisfaction. We will definitely contact Roto Rooter first for plumbing services if we have another need in the future.

Ray Brown

Ray did a great job. He felt some problems and had Eric come over with a camera. Eric gave me a table so I could watch the camera go through the sewer. He explained what I was seeing and explained what was wrong and then gave me an estimate to fix it.

Bell

Noah was wonderful, best experience I had with Roto so far. More expensive than other companies BUT shows up quickly. Noah was fantastic and put me at ease immediately.

Judith Sparks

Kudos to Ray & Tyler. They were very professional and did a splendid job of replacing our old kitchen and bathroom faucets. I would highly recommend RotoRooter, their pricing is fair, it is easy to schedule an appointment and the staff was very helpful.

Mikal Shedd

Our sewer line had broken and backed up into the house. They cleared the back-up and investigated the line, finding the break in the line. They replace the broken section. We are waiting for the city to finish the repair by paving the drive-way, but the repair itself was great.

Noah Kennedy

Thomas & Britney @ Roto Rooter did a great job today. They were confronted by a small lake in my driveway and worked really hard to figure out and then fix the unusual problem. Glad we crossed paths today. I would recommend them to anyone. Also, Thomas is a super kind and patient person.

ARMN Watcher

Worth the price. Tech was very personable and helpful. Field supervisor went the extra mile as well. I will be a long term customer as a result.

Allen Koch

I had water in my basement and my drain in the floor was backing up. Jeremy with roto rooter came over in under an hour. He did a good job and was very professional. Would recomend.

Greg Leger

So we had a different company come and clean my drain. They, " the guy waving out the back door of his truck" said we needed over eight thousand dollars of sewer line repairs. Roto-Rooter found and resolved the problem for around eight hundred dollars. Fool me once, shame on me. I won't be FOOLED twice. Roto-Rooter is the ONLY way to go.

Stephen Goldsworth

Had an awesome experience with Paul - he came out first thing in the morning to inspect my sump pump, got straight to work, answered all of my questions, and didn’t try to upsell me on anything I didn’t need. Would highly recommend!

Steffen Schuett

They were so helpful, great to work with, very professional. Highly recommend! They also helped us with insurance and helped out with setting us up with a company to make repairs. Made a very smooth process all around

Jean Dlaney (Jean)

Mr . HOLLAND came to the rescue to fixed our clogged sink and he's on time. He fixed our clogged sink in less than 10 minutes and I was happy about it. Highly recommended ROOTER YOUR THE BEST.

Brandon Bartling

We had a shutoff valve leak on a Sunday night that sprayed water everywhere. Paul was there the next afternoon to not only make repairs, but treat the underlying cause: Insanely high water pressure. He fixed the shutoff valve and installed a regulator to solve the issues. Throughout the week, we noticed some noise from the pipe and a shower that would barely run. I texted him about it Thursday night and he came by to fix it the next morning at no charge. The secondary issue was no fault of his. It was due to some debris in the line from a bit of pipe corrosion (I probably have a house to repipe in the future). Admittedly I had a bit of sticker shock at the price having not had much plumbing work done in the past, but for the professionalism and the very quick responsiveness, it was worth the premium.

ML K

My tech was awesome. Very pleasant and professional. Will definitely use services again. I forgot to add that Jeremy was my tech...

Adam VanZee

Robert did an excellent job clearing my tub line and showed up promptly. Extremely kind and professional to work with. I work in commercial real estate and interact with contractors daily. Highly recommend.

Alyssa Meyers

Very professional, arrived within 2 hours of me calling, Fast, reasonable pricing, very nice and easy to work with -- will definitely be using them again!

Cole Edwards

Henry showed up on time and was very professional. They cleared the blockage, scoped the pipe with a camera and did a water damage assessment. Very good service.

Doreen James

Staff were extremely thorough and provided information and updates during the process. They were professional yet personal; I felt comfortable having them in my house.

Maria Myers

Had to take the toilet up to do some repair and he put it back and the toilet was wiggling so he took it off again and replaced the seal again then bolted back to the floor. Explained every he was doing. Definitely recommend!!

Teresa Jacobs

We appreciate their timeliness, professionalism, price, and thoroughness of the cleanup. We feel some of the real oak trim was tossed needlessly though. We would use them again.

Beverly Payne

Roto-Rooter is professional and cost-effective. Lucas is a very skilled and professional young gentleman I recommend he get a raise. We have been with Roto-Rooter off and on for 30 years and we still feel you guys are a premier company thanks so much sincerely Richard and Beverly Payne

Audra Chiarello

I give the drain tech, Mike 5 stars 🌟🌟🌟🌟🌟. He was professional, friendly, prompt, knowledgeable and did quality work. I only gave 4 stars bc the price was high. …

Andy Bradshaw

Young man named Jeremy came by, had a clogged up toilet. Very professional, gave us a good price, very pleasant attitude. Would gladly do business with Roto Rooter again.

Jason Hobscheidt

Very good people to work with, set a appointment on there website and they call you as soon as one of there guys are on the way . Thomas was very respectful and explained everything before he started on the project telling me what it was going to cost . Very helpful.....

Cody Hardwick

Holland was excellent, he was on time, got the job done in a timely manner and was pleasant to converse with. If we ever need Roto Rooter again I will be requesting Holland be the plumber who services us. Thank again!

Jessi

The guys were very polite respectful courteous just all around amazing guys I could not ask for a better company to come out and do the work that I needed done and in a timely fashion I really appreciate all of your househard work and a great company

Sam Gomez

My toilet was not flushing properly. Roto rooter inspected and found a broken pipe below the toilet under the concrete basement floor. They replaced the broken sewer pipe and repaired the concrete. They explained the process for each step and showed me through a camera of the pipe. All workers were courteous and knowledgeable of their work.

Lisa Scheidegger

We had Tristan come and snake our lines and Britany reviewed the condition of them for us and both were very helpful and professional!

Connie

Very friendly employees. Paul handled the problem quickly. He was very courteous and explained details fully. Have always used this company since buying home back in the 80's.

Jocelyn Stange

They called to confirm my time and were flexible when I needed an adjustment to my appointment. They came right on time and walked me through each step of the evaluation and process. I’ve used them before and will in the future.

Matt McKain

Great service from Jeremy. Dispatch was terrific; they were at my house within an hour. Would definitely recommend are use again.

Kathy Jensen

Thomas was the technician that came out. He explained everything that he was going to do before he did anything. He was easy to talk to and answered any question I had.

Mike Myers

Super friendly, professional, arrived on time, and completed the job. Bonus 6 month warranty. Would use them again.

Yamini Devi

He is very friendly, kind and good. He did a great job that solved my issue, now its working fine.

Eli Bochek

They responded very quickly and the job was done right. The technician was knowledgeable, professional and did fantastic work.

justin Usmc

Had Thomas out for a sewer line that was backing up. Was able to get line unblocked. Very friendly and professional entire time. Would recommend.

Jennifer Mathews

We had a very simple clogged toilet, but Thomas was so friendly, quick with his work, and explained the issue and quote well and answered all of our questions

R Richards

Joeseph & Mike were very professional. They explained things in ways we could understand and explained all of the optioms available to us. Will be using them again.

Andrew Boldt

Also brought in extra personnel to check my main line drain and a water mitigation expert to check and make sure we did or did not have water damage in our basement.

Patrick Laney

Holland did a great job! He was friendly, courteous, punctual, very knowledgeable and skilled. Thank you so much! :)

Douglas Harry

Paul did a great job and was upfront about what needed to be done and his quality of work was great and also cleaned up everything when done

Matthew Hebert

The service tech Michael was awesome. He was super nice and professional and took great care in protecting the surrounding work area for cleanliness. The sewer camera inspector Jerry was also very friendly, knowledgeable, and informative.

jerome nguyen

I believe I had Paul come out and fix my vacuum breaker. He was very straight to the point and was honest about the prices. I called to ask if you could reach out because I still had some questions and he called me immediately. Very pleased with everything.

Brad Nelson

The guys were very personable and cleared our blockage in a short time. Even took some extra time to clear things as far as they could go.

Mindy Myers

Michael was very pleasant in an embarrassing and stressful situation for us. I would recommend him anytime service is needed!

Christina Watson

I have always had good experiences using roto rooter. They’re customer service is great and they are always quick and on time

Sarah Enriquez (the_arbiter)

Jeremy was friendly, professional, and efficient. He did honest work and unclogged my stubborn sink quickly. Thanks a bunch! I'll call Roto-Rooter again next time I have a plumbing problem.

Ansley Sittler

I called the night before and they had a Ray out first thing in the morning. He was friendly and knowledgeable and went over everything he found. Ray got to work on what he could, and called Paul out to help him. They both put in a good 8 hour day getting what they could done and calling in additional help for what they couldn’t. Joe came in to help with the water damage claim, Eric checked the main sewer line out, and Nickolas spent a lot of time removing the damage and cleaning/disinfecting. Everyone put in hard work and was extremely pleasant and friendly while doing so. It was a trying day for us, but not at all because of the team that came to help!

Barry Schneider

Called them based on a referral from a local plumbing business that was all booked up for the day. Our main drain was plugged which was causing water and sewage to leak into the basement. Roto Rooter Jay) was at our home in less than an hour and quickly had our main cleared. They also provided another associate (Eric) who scoped out our line in order to give us advice on prevention. I would definitely call on them again.

Lindsay Patterson

Plumber Paul Keener did a repair under my sink. He did a really good job, wore shoe protectors inside my house, and vacuumed/cleaned up the mess after he was finished which was very nice (:

Shaun Harbison

Very nice and professional. After attempting to snake the clogged 1950's sink drain we eventually had to do much more work and call in a Licensed Plumber. Jake ended up having to come to our house a couple time allowing me to save some money and do some of the demo myself to get to the pipes in the ceiling and in the attic space. After that Jake worked hard for two days. The first plan found a larger heavy drain with toilet drain and and tub drain also need to be fed back in to the new PVC. Jake finished today and it looks good. We will have to keep the holes in the ceiling accessible until we have ran the drains for a few weeks. Thanks Jake!

Gediminas Murauskas

Ray and Rai did an excellent job fixing two problems: toilet repair and laundry drainage cleaning via cabling. They did their work quickly and professionally, courteously answering questions. We got good value for our money.

danmorsemusic

Holland did a fantastic job addressing the issue and taking care of it. Everything now drains as it should! Super conscientious and professional. Would absolutely call RotoRooter again.

Miss Morgie

Ray & Thomas are amazing at what they do! Very professional & get the job done right. They were on time & worked in a timely fashion. I would high recommend them to any of your plumbing needs! Thank you guys for your help!

Emma Gollehon

Fixed the problem at hand-unclogging the basement floor drain. 10/10 for that. Gave me an estimate for replacing all of the pipes in the house which the two service man recommended that was absurd. Good for quick/timely fixes but not for major jobs

Jack Cudaback

Jeremy was a true professional! Quick and efficient. Roto Rooter is lucky to have him! The camera technician was awesome as well! Highly recommend this team!

Doreen Jankovich

Service worker Francisco was on time, professional, polite and responsive to my questions. He arrived in less than stated time, assessed the situation and restored full function to my toilet.

MadTitanGaming

They understood my situation and helped to the best of their abilities. Overall 5 stars and 2 thumbs up.

Scott Beal

Our hot water went out. I tried, unsuccessfully to fix it myself. They came out the very next morning and replaced my old water heater. It was almost 20 yrs old. They were in and out in one day. Polite, kind and even comfortable with my dog. 10 out of 10.

Deirdre Rathburn

Technician was courteous, well versed in his trade knowledge and went out of his way to make sure our issue was handled properly. Would recommend Nate 10 out of 10 times.

Peter McAfee

Arturo did an amazing job. He was on time and worked until the job was complete. Highly recommend!

Virginia Bean

Roto Rooter responded quickly with professionalism. They provided clear and concise explanations as to why I had sewer backup, drainage issues, and overflow of drain system. I was able to make one phone call and Roto Rooter took care of everyone involved. Thank you all (Tim, Ray, Thomas, Terrell, and Mark). I am so grateful and appreciative of your high customer service values.

Sqeaky

I called at 2am and they had someone to snake my drain on Thanksgiving day by 7:30am. Rai was fast, professional, knowledgeable, and friendly. Would have been hard to prep for Thanksgiving without a kitchen sink.

Alan Williams

I had a clogged kitchen drain that progressed to the bathroom. The snake didn’t want to make the correct turn in the pipe. Mike and Nic diagnosed the problem and stuck with it until they were able to clear the clog. Both men were polite, courteous, and professional. They kept me informed as to what they were doing and cleaned everything up when they were done. Great job! I highly recommend them if you have any plumbing issues!

Kevin Gallagher

Nice guys but way over priced. It costed me more for them to scope and clean than it did for the vendor to replace 9 feet of sewer pipe. Too expensive

J H

I had my sewer back up and they came out quickly and were very professional and took care of the issues.

Tim Riedesel

Paul was very professional and did a great job. He didn’t try and sell us a new water heater which I thought was the problem. Said the old one is fine. Just fixed the tub faucet. Problem solved.

Holly Chullino

Tristen came out and was very knowledgeable. He went above and beyond to diagnose the whole problem. The whole team was very good and would recommend there services to anyone!

Ru By

Ray was not only super prompt and professional, he was very communicative about what the actual problem was, and fixed it incredibly fast. I would definitely recommend him again for similar services.

Belen Vargas

Thomas was amazing !! Super nice guy, professional and got the job done ! 10/10 Thank you Thomas !

Joe McMahon

Charged me $400 for 30 minutes of work to clear out a drain. Not sure if that’s a common price, but the cost did not add up to the amount of time the guy was here

Edson Delgado

Jeremy great guy he show up and did the inspection after that he explain to me the next step and within an hour the job was completely and done well price wise wasn’t bad at all compare to other companies that I called

Noah Keyes

Great guys to work with! Worked quickly to get the job done. Gave a phone call when they were on their way so there were no surprises.

Kohei Hayashi

I had a kitchen sink clog and overflow while I was out at work so I came home to a bunch of water on the floor. I immediately gave them a call and they had a tech dispatched quickly. Joe was great to work with. Super professional, friendly, and easy to work with. He explained what he saw, what the problem was, and got the issue resolved quickly. He followed up to make sure I was taken care of after the clog was cleared. I felt he was looking out for me during it all and I appreciated the help big time.

Cassidy Simmons

Our technician Craig was great! He explained everything well and was very personable. Service was quick and really reasonable for price.

Anastasia Jackson

Henry was very fast, polite, and friendly. I was happy with his service!

Suzanne Hinman

I found Roto Rooter to be responsive and quick to act to solve my issues. They communicated well and were very respectful.

tamera pascoe

Made a call on a Sunday and they were at our house within 30 minutes! Did a great job explaining the situation and our options.

Jonathan Tirado

Nate from Omaha was here quick and fast and extremely friendly would definitely use their service again

Andy seitz

Our toilet overflowed and just decimated a third of our house. This guy came in and just made this whole process so much easier and less stressful. I'm thankful that they were there through this trying time.

Brian & Tina Claus

Michael did a great job cleaning the main sewer drain and brought in a sewer expert to run a scope to show us where the drain problems were occurring . They were very courteous, kept the house clean when they brought in equipment and set up plastic barriers to ensure any backup would not cause a mess. They showed up on time and performed their work professionally.

Nancy Mills

Thomas was great! He was very conscientious of my home and my pet. He did a great job and he cleaned up afterwards. Thanks!

michael cooper

Great Job Holland great guy and he got us up and going I really appreciate him for his great work and his awesome communication skills 10 out of 10 for me

Ashley Sayles

We had build up in our pipes and Roto-rooter came out quickly to find and fix the problem. Very responsive and professional!

Thomas Noye

So happy, they showed up at 8am and stayed until the job was done, around 3pm. They tore out the old bad plumbing, and replaced it with new, along with a new shower surrround!

jeff sena

Very prompt, quick service , less than a one hour response on a Saturday. Technician was very friendly! Job well done!

Raymond Cich

Thomas was very friendly professional and appreciative to us for choosing Roto Rooter. Thank you Thomas for helping us today.

Jared Cornell

They did a great job. Took them a while longer than typical and I think it was their last job of the day but they kept at it and kept checking they were getting it cleaned out

Mandy E (and the derps)

They did a fantastic job. I needed a lot more work done than I thought but that's the nature of homeownership. They have the tools to show what the issue was and what it wasn't. I would recommend them and would use them again.

Camille Metoyer Moten

The repair was quick and efficient. The technician was very friendly and helpful regarding the problem and future situations that could potentially develop.

Kevin Keplar

We had been wrestling with a sewer backup problem for a few months now. The techs that have been to our home have been great; knowledgeable, attentive to our needs, and above all, friendly. After a few visits to fix the same problem (covered under warranty of course), they sent out the big guns... An inspection crew discovered the cause of our problem and repairs were made the same day! I know you can get a smaller company to do some of the same work for a little less money, but, as the old saying goes, you get what you pay for. We were thrilled at the quick response time (even on a Sunday evening), the available resources, and state-of-the-art equipment. Pair all of that with friendly people, and really, it's a no-brainer.

Mike Hardy

Servicer was very polite and courteous. He did his job well and explained everything that was happening. Very nicely done.

Paul Woster

The person was very courteous and very complete with getting my toilet to flush and drain. Gave me the price I could accept for a Sunday problem.

Thomas Bansen

Our technician was prompt, polite and got the job done in record time. Excellent service. I would highly recommend

Callie Olin

The team was phenomenal! Our house flooded due to a bellied pipe in the main line. Jodi came in and told us what all steps needed to be taken and that they would manage it all. They were quick to help get it all approved by insurance and the team was here daily working and keeping in touch with us. The service here is nearly full turn-key (restoration will be done by different company). They fixed the pipe in the front yard, cleaned the black water from the home with microbial too, hired a 3rd party company (United) to move all our items to storage until the renovation was completed, removed the damaged materials (worked from 8:30am-9pm until it was completed in one day), and came over daily to check on the drying and moisture readings. We’ve been blown away by RotoRooter’s service and felt so much at ease knowing they took care of us. We would have been lost without them considering we had no idea what to do. We also really appreciated how much Josh and his team worked hard removing all the materials in one day. I work from home so this was great by having one less day of demolition in the background. Really team, great work here. “Thank you” alone does not express our gratitude for all you’ve done!

MICHAEL HOLAWAY

The individuals were professional. Once verified that they had cleared the drain out to the septic and the drains were still not working they proceeded to get the help needed to ensure everything was satisfactory for me.

Lola

Ray is the absolute best! Don't know what we would have done without him!!!!

Andy Schmoldt

Excellent customer service, very professional and friendly. I had a blockage from the house to the street which caused our basement to flood. The rep had the clogged cleared within minutes of assessing. He was very informative and explained each process as he was working. Also this was on a weekend day and Roto Rotter had someone out within 30 minutes. Highly recommend.

Double U Jay

Holland did a really good job explaining everything and fixing my plumbing issue

James Lane

Nice guy knew his job ran a snake up the vent and got it cleaned out good. No more bubbly noise when toilet is flushed. Thanks

Todd Ramsey

Holland was on point. He was polite, friendly and knowledgeable. I would refer him to anyone who needs this type of service.

Grace Penrod

Roto Rooter is the way to go, you can trust they will give you honest advice and information, the gentleman who came out, Matthew, was amazing

Sharon Kerrigan

The initial sticker shock for the cost was the worst part of the adventure. I asked the scheduler for a range of pricing to which they bailed and said the plumber would have to access. It's a clogged drain - seriously - that's why you call Roto-Rooter , not advanced mechanical plumbing! I feel that if they would have quoted me the $380 price tag for a basic job right off the bat I would either 1) not have scheduled the appointment or been at a lower risk for heart attack having time to digest that $ amount before the appointment. This puts undue pressure and reaction on the plumber /consumer and that just felt shady and completely unnecessary. My repairmen were very professional, they did a great job, were very knowledgeable and cleaned up after themselves when they were finished. As soon as I figure out which organ I am going to have to sell to pay for this, I'll feel much better.

Camille Lease

Paul was great— we had a leak under our kitchen sink, and I was able to schedule an appointment , meet with him, and resolve the issue in the same day. He was clearly knowledgeable about the work and passionate about making sure it’s done right. Truly impressed!

Sarah Carlson

In a pinch, at the last minute, they came out and were able to resolve our issue! Very professional and great service!

Ashley Slattery

We were very pleased with the rapid response, professional attitude, and thorough service Lucas and Rafael provided. I also appreciated the detailed explanation we received regarding the service we were provided by both Rafael and Lucas. Lucas and Rafael built our trust in the company and we will be recommending the service to our friends.

Mariah Gawlik

The technicians were fast and professional. They were 4 hours late after the estimated 2 hour arrival window but did call a couple times to let me know they were running late

Culley Fricton

Very knowledgeable and thorough, if you need it done right these are your people!! Thanks for the fast and friendly service.

Damburst Baker

Paul was very professional and worked quickly. IF we have any more problems he is the one I will ask for first.

Diane Henninger

Thomas Davis was very kind, professional and did a great job. He came right away.

Chris Dittus

Professional, friendly service. Showed up quickly and got the job done right! I would use them again.

Diane Roth

The 2 Technicians they sent were EXCELLENT!! One (Ray) checked for water leakage Everywhere, and UnClogged the kitchen Drain pipe! The 2nd guy was here to Assess any Water Damage since I reported on the phone , that my wood floor was probably ruined. His name is Joe, and he is a very Professional, Get- R- Done kind of guy! He told me that most assuredly I would be getting a NEW kitchen floor, since there was Obvious Damage,and sewage water Channeling Under my wood floor. He said a crew of workers would be out the next day, to tear up the floor, Clean up and and start Drying the Subfloor, and taking care of Any impending MOLD problem, as a Result of the Water Damage. He even Called my Homeowners insurance company and Started a Claim for it to All be Taken Care of. He Knew exactly what to say and do , to get things DONE for me. Did I Mention that they were at my Door Less than an Hour from my Initial Call!! I Highly Recommend Roto-Rooter to Anyone Needing to Get Problems Cleared up Quickly!!

Brittney Gage

Super fast and responsive, received several courtesy calls throughout the day of my appointment giving me updates on the ETA of our technician. Service was prompt and fast and affordable for what was considered. Will definitely use them again!

Fred Pope

Everyone I spoke with was professional and courteous. Bob was my technician and was great. Thanks

Amber Sherman

Paul was timely, responsive, professional, and friendly. The work was done swiftly and I received many helpful winter tips! Would definitely use this service again!

Kathy Rasmussen

Brandon showed up explain to me what he was going to do and why he was doing what he was doing. He’s a great guy and I felt like he knew exactly what he was doing to solve my problem. P

Ebony Beaugard

Very professional and efficient! The gentleman were very nice and respectful got my problems solved quickly! Thank you!

Anthony Seabrooke (Tony)

Roto-Rooter was quick and responsive even on a holiday weekend. Toby was fantastic. He was thorough, professional, timely and highly proficient. He took care to ensure my property was protected from dirt and water while working. I highly recommend him to anyone.

Carter Kemp

The gentlemen today were amazingly professional and courteous and very fast at their job. It was a wonderful experience

Conal Cuan

A most excellent experience with Jeremy today. We had clog in our kitchen sink that was very stubborn.. Jeremy was on time (early, in fact), as well as very knowledgeable. Jeremy provided me with several work options and price points, with no pressure towards any particular choice. We ended up just a simple auguring and the free camera main line inspection (Seriously folks, do these. Could save you a lot of time/money later). The job was completed in a timely manner (even with me jawing at him the entire time). Jeremy even went above and beyond to show me some helpful maintenance tips and some Pipe Shield. I am thoroughly satisfied with the completed job!

Teresa Mangan

Seth replaced our water main shut off valve. It's a big deal to be without water to the whole house. Seth was efficient and a pleasure to work with. Roto rooter is an amazing company, that values costumer satisfaction first and foremost. The only company I will ever use!

Rita Jarchow

Paul did a great job at quickly identifying the problem and fixed it quickly! Super friendly and definitely knows what hes doing!

Raine Corson

Had the water pressure regulator valve replaced in our house and they did a great job.

philip liekhus

Techs were very knowledgeable and explained the process and what was needed to get the unit back in service.

Bob Goodrich

Austin did a good job and was conscientious about his work.

Lexa Sherrill

Our technician did a marvelous job! He was incredibly professional, informative, understanding of our situation.

Kari Ramsey

Holland was professional, thorough, kind and very efficient! Plus, he gave us some preventative recommendations.

Jeffrey Hamilton

I was initially unhappy with Roto-Rooter. The tech cleaned out the clogged pipes at the church building, but he made a HUGE mess and didn't have cleaning supplies to clean it up. There was also a problem with the billing as they charged tax for a non-profit organization and neither the tech nor those he called knew how to remove the tax from the bill. After complaining, I was contacted by two people at Roto-Rooter. The bill was corrected and a discounted applied to compensate the time I spent cleaning. They also asked for photos so they could improve their service and we discussed the need to make sure their trucks were properly stocked because accidents do happen. I should mention that the tech was polite despite clearly having a bad day. I no longer have issues with the company and it sounds like they are working hard to improve.

Patsy Behm

It's never pleasant to have your floor drain back up on a holiday weekend. I was very happy when I learned that Roto Rooter would come on a Sunday. They opened the sewer drain to allow the floor drain to drain. Then the next morning my washing machine backed up in my sink. They came right away to address this, but when this was not handled properly I called the manager and he promptly resolved the issues and sent another man more suited for the job. This man redeemed the company in my eyes. I will recommend them to others for this reason.

Sean Lockard

I notice low water pressure in my shower. Paul came out and checked my water pressure. Turns out water pressure was just fine. Paul was knowledgeable and explained what the cause was for noticing the change in water pressure. He gave me some things to think about for my system in the future, but also easing my mind to tell me that I didn’t have to do anything immediately. Great service! Will call again!

Holly Bartels

We had a plugged main-drain which had over flowed in our basement when our water softener dumped. They were the only company available to come out to our place. The two men were polite and super professional and even gave me GREAT tips on how to clean up the water as well as offered a service if we needed extra help.

Kaily Barbre

Jared was hardworking and was easy to talk to. It also helped that he was easy on the eyes. I also loved the bibs that he was wearing, it was a nice touch. He explained every step of the process in a way that was easy to understand. I wasn't stuck listening to a bunch of bs, it was a quick and easy process to get my drain fixed. I will be asking for him in the future. 12/10 stars.

Erik Moore

Tech was very professional and knowledgeable. His workmanship impeccable and timeliness was better than expected

Renee Hansen

Ray and Thomas were prompt and courteous. They quickly found the problem and solved it. Their estimate was spot on and my sink works wonderfully.

brian vesper

Service tech was very professtional. Was unable to resolve my issue however it was beyond his control. Service tech gave me several different options. I would use this company again

Jasmine Stewart

Holland & Jim came out to assess my plumbing issues and provide me with an estimate. The genuineness from them was like night and day compared to the company I contacted previously. They educated me and made sure I understood the problem at hand. I will most definitely recommend them to anyone that asks.

Joan Hemenway

The service was quick and professional. The person who took care of the drain was kind and respectful.

Allison Buckley

We had a sewage pipe an emergency and needed it replaced. Roto-rooter was there first things the next morning and took care of everything within two days. We were very impressed how quickly they responded and addressed replacing our pipe. They organized all the locators coming out to mark everything and got the cement replaced after the weekend. Thank you!!

Aaron Ridgely

Brandon, our technician, was a consummate professional and would seek to work with him in the future. Job well done.

B -rizzle

They were very quick and nice I had Jose and he was an awesome guy. He quickly diagnosed the problem the same day I called. And the next day was able to get the part replaced. A couple days later when my wife was concerned sh smelled gas they came out that day and checked everything. Thankfully no issues and relieved my wifes concern. Great job team.

Rich Benak

Main drain backed up on Easter Sunday. Craig the technician was at my home within the hour of me calling. He was very professional and took extra measures to protect my home from further damage. He got my issue resolved in a timely manner and I felt the price was reasonable for a Sunday and a holiday.

Braydon Banik

They were to our house on a Sunday in less than an hour, very professional, and got the job fairly quickly.

Marsha Jorgensen

The servicemen were considerate and professional. They worked quickly and neatly, respecting our pets and children. They were informative about our new water heater and friendly at all times. We received same day service too.

Shelly Gomez

We have used them a couple of times and they were great! They responded quick and were all professional. Paul installed our water heater and was very knowledgeable and did a wonderful job. Wes and Seth also did a great job with our toilet issues. I definitely recommend.

Tim Dowty

Did very good job in little time. Had to loan him a flashlight as it was at night and he didn’t have his own light other than his cell phone light

Morris Carter

My problem was resolved for clogged pipes but way too expensive $300. I feel like I was overcharged.

Lupe Peña

good experience my mom doesn’t speak the best english and they did everything possible to explain everything as best as they could!

Janice Golka

If I could give 100 stars, I would. I have never been as impressed with a service business, as I was with RotoRooter. The three gentlemen that came to our company's rescue were Lucas, Terry and Matt. In our small business, the toilets were not flushing and we were having some difficulties. First, Lucas diagnosed the issue. Then he called in a sewer line expert (Terry) and it was decided that the sewer line needed to have a jet water power clean out. Matt and Lucas worked on that and after completing the task, put the toilet back together, cleaned and mopped the restroom floor, cleaned the sink top, emptied the trash can and asked me for a trash bag so he could replace the trash bag. The professionalism of all three men was off the charts spectacular. Each man was well informed and very knowledgeable. Each man was very polite and humorous. These days it is difficult to find one outstanding employee, but to have all three be superb is unbelievable!!! This is one of those situations where I hope I NEVER have to call them again, but if I ever have to, I most certainly will and I will definitely be telling ALL of my friends and family that I had a TOP NOTCH experience with RotoRooter, Lucas, Terry and Matt. I truly hope they see this response. They are the epitome of professional! THANK YOU

Sara Twyford

Toby the technician was very thorough and even called a water damage inspector out to make sure all was ok. Without asking he applied a coupon to my total. Second time I have used Roto Rooter and they’ll be my go to if there’s a third.

Miranda Sears

Paul our plumber was on time and very friendly and helpful! He was willing to answer unrelated questions about other plumbing issues. I could tell he really wanted to play with our dog but controlled himself.

Franck K

Jared was really cool. Second time using them. Great service.

Beth Becker

I had the absolute BEST experience and customer service with Roto-Rooter today. Frank was extremely prompt as he was at my house within 30 mins of me making the appointment. His customer service and knowledge was priceless. I definitely recommend his work! Thanks Frank!

Kathy Gonzales

The service was excellent! Jared, my technician, and Matt, his trainer, were both very friendly and professional. They clearly take pride in doing their jobs well. My problem proved to be a bit tricky but they explained everything to me and then very patiently sorted it out. They left my bathroom spotless and gave me great plumbing maintenance tips! I can't say when last I had such a great experience with a service provider. If you ever have to use RotoRooter in Omaha, ask for either one of these guys--you will not regret it!

Courtney Gwynn

Had to call in a 3AM clogged toilet. They had someone out the same day and wasted no time in getting it working again!

Blake Beauchamp

New Update: Jose was awesome. He worked quickly and efficiently and explained everything before and after the work. He took care of three issues for us in one trip. Thank you!! Previous Review: Our drain backed up in the evening and they were able to come extremely quickly. Tech was professional, clear and up front with us. They resolved our issue and explained our next steps for the future. Will call again for sure.

David Brennan

Eric was very professional and informative on his water filtering system.

Stacey Jenkins

The same gentleman came out today to unclog our sink drain that was out last night to unclog our bathroom drain super friendly very very nice and very helpful great guy and great service thank you

Kathryn Lee

Service provider was extremely professional and friendly. My questions were answered about plumbing in general and what I needed to have done specifically. The work was fast there was no clean up required on my end. Ray did a great job!

chad vanscoy

I had a sewer back up backup on a Friday at 2PM. After calling multiple plumbing companies and being told I would have to pay extra to get them out here that day I tried Rotor Rooter. RR made it out here in 30 minutes, helped me get my insurance claim in, and then ran a camera down my main to make sure the line wasn't bad. Thankfully the pipe is fine just had a backup issue. I highly recommend RR for your plumbing needs.

Kellie Amaro

Had the guys out to fix a main line clog. Prompt service. Very professional. Explained everything. And felt the cost was decent for the service provided. Will definitely use again if needed. Derek and Terrell are an awesome team and their customer service is above and beyond.

Kylas Jo

Nathan did a great job answering all my questions and fixing the plumbing issue with the main drain! Thanks for your help!

Brandon Kinnie

Francisco’s do his teams was great! Their customer service was on point, they were very social and outgoing about all the information I needed to know! Not to mention it was on the 4th of July! Great work guys!

Ruley Bennar

Very grateful they could come in short notice and resolve a 5 day issue for me

Kyle TUV

The guy who came today to fix my issue, Mitch, was very polite and respectful and professional. I’m thankful that they were able to get someone dispatched to me ahead of the weekend, so that I had water running in my house for the weekend. I would recommend both Roto-Rooter and wouldn’t mind working with Mitch again, should the need ever arise. Thank you!

shark man

Thanks to Michael and Mark, for quick resolution and diagnosis. Also, appreciate the ease of online scheduling and communication...Overall Pros!

Tim Ellis

Amazing people. Professional attitude. Job done right. Keep me informed the entire time. Will use again.

Jan Mcnew

Bob and Eric were super and very professional and explained everything I needed done in detail. I had to have my basement floor torn up and sewer pipe replace which was a huge amount of money and very stressful. I was happy with the repairs and would use them again.

Wayne Rabon

Jared was great. He arrived on time, positive attitude, explained everything so I could understand, and cleaned the work area when he was done. Fantastic service, wod recommend to others, and use again!

JK2814

This is the second time I’ve called Roto Rooter. They’re technicians are always polite and professional. The responsiveness is always prompt and the services rendered are done in a timely manner. No complaints.

Lisa Epp

Tecnitian was prompt and professional. Checked drain from washing machine. Determined it wasn't a clogged drain.

omahabodymagic

Very nice and super professional guy Ray. He was on time and ready to go. He got the drain unclogged and assured me of warranty and other helpful options. Good guy and I would gladly recommend!!

Tawanna Washington

He is the truth…honestly he’s family my house had a horrible smell & everything was backed up & he came to the rescue TRUST Nate he will get you right & he fit in like family I love him on a Saturday night & every night this the only plumber I’m inviting to dinner

Jennifer Tweedy

When we had a water line leaking into our basement, they were the only place in town who had a plumber available and able to come out within 24 hours. They started cleaning up the damage within a few hours of us calling. Very responsive and very good communicating with all members of the team. Also very prompt on drain cleanings!

Marcus Bolte

One of their plumbers Jake Armstrong is awesome. Took care of all of our plumbing issues and provided great customer service. I would highly recommend.

Katee Chance

Guys came out and cleaned out the sewer pipe after having my kid dump something into the toilet, professional fast and honest guys

Esperenza Schneweis

Very good service excellent service technician was friendly and answered all questions

Jill Lary-Sand

Bob was wonderful! Quick and knowledgeable. I would recommend them any day!

Eric Kerkhove

Service was great! Snowy day and took great care to not track in the weather. Service solved the issue!

Kalabos1

Had a pipe break inside a wall. They made it a priority to get to me and even though they had to cut out the wall to get to the pipe it was done professionally and everything was explained every step of the way. He even had to break concrete around the pipe to work and did all of it in about two hours. Fantastic work and the price was totally fair for the amount of work he did. I cant say enough good things. It was a blessing.

R Franklin

I initially called to inquire about a quote. Not only did I receive a fair and affordable quote, but I also received information educating me and my family on how to cure contaminated area. I assure you that it is not as simple as you would think. The guys came out and were very down to earth as they described everything step by step in simple terms. I also felt at ease due to the fact that they ran everything by me prior to doing any work. At the end of the job, I paid the lower end of my quoted amount. My home was left clean and in tact, and I was provided contact information in the case of having any futuristic worries. Top shelf service. 10/10. Hopefully I never have to call plumbers again but if I had to, Roto-Rooter is the way to go!

Luke Reed

Was there within an hour of calling, the technician was very professional and did a great job!

Dnk Baker

Joseph and Joseph were very good at thier job. Did an excellent job explaining things and tried very hard to clear my tub. Very professional and upfront about costs and process. Will call again in the future. Highly recommend.

JA Budell

Technician arrived on time and was extremely professional, friendly and respectful of our home. He found the problem and diagnosed the full repair. He called in an associate for further consultation at no additional cost. Highly recommend.

Mark Schlueter

We had 2 bathroom faucets removed and replaced. Paul was on time and very kind and professional. The faucets work perfectly and he was finished in about 1.5 hours. We are very satisfied. Thank You

Nancy Salama

When Eric came out to check everything out and tell me what they had to do he was very professional kind he wasn't pushy and listen to my needs when the guys got here to do the plumbing they were very professional they had great personalities even Eric had a personality that was great I really enjoyed working with these fellows I would definitely recommend them to my friends and family and I would use them again thank you for everything you guys

Patricia Langenegger

Our kitchen sink backed up into the floor drain in our basement. Mike sucked up the water overflow & cleaned out the drain.

Khalid McPherson

I detected a leak in my basement above my water heater. Joe arrived on schedule to assess the leak, and get the right man for the job. He used his moisture sensor, and detected a lot of moisture under my bathroom floor. After a 24 hour delay, The first technician Seth diagnosed the leak as the toilets. We called Joe back out to get an estimate for the water cleanup. When the Water Mitigation team arrived, I showed them where I saw the leak, and where Joe had found the moisture. They immediately questioned the toilet diagnosis, and called a supervisor, and they spent the next 25 - 30 minutes looking for the source of the leak, which they discovered behind the shower in my Master Bathroom. They left me with a Hepa Filter in the master to mitigate the Mold while we now had to run this through insurance. Since this was now an Insurance Issue, Joe came back out, called my insurance with me to file the claim, and is taking care of everything now. He called his best guy out to fix the real leak. Bill was incredible! Found the source, replaced everything in that shower that needed replaced, and we are now waiting on insurance to get back to us about how much they will cover before we can get Joe's mitigation team back in to clean, dry, and disinfect. Waiting on all this has been stressful, but I cannot be thankful enough to Joe, Bill, and the Water Mitigation team that showed up. They've really gone above and beyond that first technician that showed up, and I'd be lost without them!

Ablert Willam

Their technician arrive shortly after I called and did an excellent job clearing my drain

Ryan O'Neill

Thomas was our technician that helped us. He was super informative and hard working

Amanda Beckner

The company was short staffed and my service was dealyed quite some time from original appointment. The office did a great job of keeping me informed of the status of my appointment time. The Service Technician (Ray) was friendly, effective and fast. He had recommended a product to help me with maintenance that best fit my situation.

Adam Stern

The response time was amazing, under an hour from when I called. Joe, the serviceman arrived and was very polite and courteous. He really worked hard and illustrated tremendous tenacity when he encountered a huge clog of sludge in my kitchen pipes that just would not seem to surrender. He was very fair and honest with me regarding the price. He told me upfront, exactly what he was going to have to do, and how much it would cost. He kept me in the loop the entire way until the clog finally went down the drain. Then, he sold me a jug of enzymes the help prevent the problem from reoccurring. I could not have asked for, or expected anything more. I would definitely recommend Roto-Rooter for any plumbing problems, and be sure to ask for Joe. He's the best!

Melissa Mayo

Wes did a phenomenal job with diagnosing and clearing a blockage to our main plumbing stack. He was professional in his communication and provided frequent updates. This was an after hours service request and I appreciate his diligence in making sure the problem was remedied, even though it meant working until nearly 3am. Thank you!

Charles Morgan

Derick's knowledge was superb and very though. He deserves a raise!!! Thank you Charley Morgan

BJ Warner

After dealing with water coming up in the basement and snaking all I could, I knew it was time to call in “The Big Guys.” The jingle came to mind, “Call Rotor Rooter and all your troubles go down the drain.” Then I saw a truck at a local business. I used the online registration and three hours later, I had a wonderful serviceman at my door. Yep, main sewer drain! He cleaned it out as best he could, after having to deal with a very old pipe opening, then called in for a camera guy. I’ve got root problems and they’ve got a fix for it without having to dig up the whole yard. Very professional, fantastic cleanup (and it was yucky), and yes they can finance. Thanks! PS for all of you out there, NOTHING BUT TP DOWN A TOILET! And watch how much, you never know about those old pipes!!!

Mark Tremel

Paul came out and cleaned our floor drain. Really nice and friendly guy. He identified the problem and got it resolved with no mess in no time. Would definitely recommend.

shannon forbes

The plumber they sent out was wonderful! He was very polite and got the job done quickly. He made sure to test everything before he left. I would highly recommend this service.

Maymay Means

These guys were awesome. They went over and above repairing everything and installing my new toilet seat needed before my surgery. The severe problem is affecting other areas in the house so now they are repairing those problems. Can't thank you enough--these guys were great!

Ryan Meston

Cameron came over quickly today and was incredibly professional. He diagnosed are issues and solved them quickly. He also walked us through the work he did and cleaned up after himself as well. After the last company we used just two days ago I will forever be a customer of Roto Rooter and request Cameron to work on our plumbing again. It was nice to have honest work done at an honest price without being taken advantage of. Thank you for the excellent work!

Larry Cherry

Bob was extremely efficient and helpful but he was to put in an order for someone to call me about installation of garbage disposal?

Susan Bondelid

Toby was prompt, professional and thorough. He did his best and stayed as long as possible to clear up the problem, all while communicating each step with me. Would recommend!

Teresa Moore

Wonderful service, professional. Very happy Jeromy was able to come out in Christmas

Rachelle Bartlett

Nick arrived on time, he listened to me (big plus) and got right to work. He verbalized what he thought might be the problem and ruled different things out. He got us an estimate person to come out within minutes, in case he was unable to clear our floor drain.

Joel Woodhead

Robert and his team did an excellent job in providing timely and professional service.

Courtney Gunn

Great job on uncloggin the drain he went the extra mile to get the job done!

Kaitlyn Magee

The guys were on time, professional, friendly, and diagnosed/repaired quickly!

E P

I appreciated the prompt response for an appointment and communication along the way. We had a bad overflow situation in our basement and not only did Brad help get the line cleared quickly, he coordinated with Rafael to get on scene for water mitigation and home review. Within 90 minutes, the immediate problem was resolved, the problem area was inspected, insurance was contacted, and the process was started to line-up the post-work needed for clean-up and home repair. This was all with the assistance of the roto-rooter guys. It felt like a team was created for me that I didn't even know I needed. They were very helpful and courteous through each step and gave very clear follow-up steps and information for me and insurance. I really appreciate them both and am happy with my decision to call roto-rooter. I highly recommend to all.

Sarah Godfrey

Wonderful work and our technician was very kind and helped us to understand why were had the issue we were seeing. We booked our appointment online the night before and were very impressed with the service we received.

cheryl walton

Michael did an excellent job of explaining the issue I had and how to resolve it.

Doris Butler

Roto-Rooter sent Francisco to my home and I was very happy when he was able to fix my plumbing problem ...and it was the weekend!! Great service and explained everything he was doing and why; Kudos and thank you Francisco for a job well done

John DiGiorgio

My wife and I had a plumbing emergency and Thomas came to our rescue. He was very polite, did a great job explaining everything to us, and worked very hard to solve our problem.

Kane Williams

Very great service. Called on a weekend with standing water in laundry room and they were at my place within the hour and got it all corrected. Really appreciated the professionalism and responsiveness.

Shawn Leader

Seth was great! On time and very courteous. He knew he knew how to get the job done and did it quickly and professionally. 5 stars! Great work!

Franc A

Izzy was awesome. Quickly identified a quick answer to get water back running for my family and then thoroughly completed the repair inside and outside. Took time to go over the scope of work, completed the work, and then walked me through the work. He then partnered with his team to ensure the invoicing breakdown was perfect to support my insurance needs. Excellent service all around and he was super friendly and considerate! A+++++ service!

Michelle Lingle

Paul was fantastic! He explained everything really well, and he was very friendly! Our Great Dane loved him! Will definitely use them again.

Hillary Chaney

Craig was knowledgeable and professional. He explained things in detail. The first visit was misdiagnosed and didn’t repair the problem, so he came back on the same day and figured out what was going on.

Tina M.

Toby was very nice and professional. He got here very quickly even with snow! Nice, professional and responsive. Gave a fair price as well! Very satisfied.

Ann Morgan

Ray was an absolute pleasure. He was polite, professional, And informative. He was so good with both my dogs, great personality, definitely a people person. If I ever run into trouble again I will certainly ask for ray.. I really enjoyed having him help.

Bill X

Dan Kelly and his fellow coworkers did an amazing job and were very responsive. He explained everything in detail and the costs up front. I found him to be very genuine, professional and friendly. Would recommend this crew and company to anyone who needs plumbing work.

Joe Boardman

Very professional. I had a different service in first, they could not fix my problem. I called roto-rooter, they got here when they said they would, they had my drains running in less than an hour. Would call them again, if I had another problem.

Lana Pulverenti

I had two different men come out to work on issue. They were both very professional. The first person worked very hard to try and resolve the problem. He apologized that he was not able to fix the problem. He contacted another employee that he said was their best guy. The second person showed up within 30 minutes. Within 30 minutes he had the problem resolved. These two guys were awsome!!

Pat Olender

Pricey but worth it..did not try to sell extra services and technician very professional..shared what he did and why and was open to customer observing work

Jim&Kerry Sky

Kind of a whirlwind experience, with a few too many specialists. All professional & very friendly! Some sort of "roadmap" of what will (or needs to) be done, when and why, etc., would have been great.

Haroon Khan

Holland tried very very hard to fix our shower. He is very professional and knows his job very well. Thank you Holland.

Stephen LeMar

The agent from Roto Rooter was very professional and courteous. He answered all my questions and explained the process very well to me. He had the correct equipment for the job. I will not hesitate to use Roto router in the future for plumbing repairs I may need.

Lindsay Fields

Fast and easy unclogging . Brandon was very kind and helpful.

A. Hoffman

We needed our kitchen drain cleared on a Sunday. Luckily they had an appointment open and showed up in the early afternoon. Cameron was our tech and thoroughly explained the procedure and it’s expectations. He was pleasant to speak with and appeared knowledgeable about the issue. We usually prefer to hire small businesses but in a pinch, this worked for us.

Amy Kurtenbach

Jeremy was personable, professional, and was detailed in sharing his knowledge and experience to the matter.

Blake Pracheil

We called after having water back up in our basement. I was worried about having to wait overnight because I had just gotten off work. Roto Rooter had 2 techs in the area and were on our property within an hour of the call being placed. Both techs were professional and explained everything that they would be doing. 45 mins later they were done with everything working properly. A++

Brittani Glup

Wes with roto rooter is the way to go! He's helpful and knowledgeable. In our old home we need regular maintenance and he took care of the main drain that eases my mind we are good to go for another great chunk of time. John was helpful and knowledge with our options to keep things flowing the right way. Thanks guys! Power-team!

Kiarra Morgan

Robert was professional, timely and very knowledgeable. He showed me what to do and what to purchase if my toilet gets backed up again and was very personable. I would highly recommend !

Kevyn Murry

Joe was very knowledgeable and professional. Explained what the problem could be and resolved the issue. Joe also recommended that I have a mold check since the carpet and tile was soaked. Thanks Joe

jake Jones

Arturo was friendly and fixed my backed up drain quickly.

Kevin Grate

Brad showed up soon after his notification that he was en route and was a professional from the start. Courteous, clean, and competent! He had the area prepped for work, the drain access open and was at it with the auger in no time. He successfully cleared out my clogged main and went above and beyond to call in a camera for a closer look, as he had identified a couple of troubling spots along the line while snaking. I'm glad he did. He was correct in questioning the integrity of the piping, as I am now aware my 4inch main is more like a 2inch, scale-coated, toilet paper catcher instead of a free flowing path to the sewer. Two thumbs up for Brad and Rotorooter on this one!

Teddy Peters

Toby was prompt and professional. The appointment was easy to schedule and they were able to fit me in within the hour. Estimates were transparent and up front. Will definitely use again.

Sue Lerdahl

When our main sewer line was clogged, I made an online appointment with Roto Rooter for a service call. It was very easy to do. I promptly received an email confirming the date and time (within 24 hours of my problem). I received a call that our service man was on the way. He arrived soon after. We had 2 terrific people work on our sewer line, Joe and Kemper. They both followed COVID protocol, and with the proper equipment cleared our sewer line, vacuumed up water from the floor, and left our basement in tip top shape. Roto Rooter, Joe and Kemper all get an A+ for their prompt service and professionalism in resolving our clog. I highly recommend their service!

Joan Foreman

Craig was knowledgeable and a perfect gentleman. He looked closely at the problems at hand, made a quote, and did a fabulous job. He left no mess at all and was a breath of fresh air with his kindness and good work ethics!

Michael Goertzen

The dispatcher called and let me know the Service Tech would arrive in 30 to 45 minutes. The dispatcher described how the COVID procedures would work and that our Service Tech would be Craig. Craig was right on time, polite, explained what he would do and neat. Everything was covered or protected. It took less than an hour from time of arrival to him walking out the door.

Kris Rohde

Very professional, polite, easy to schedule, response time within a few hours.

Jennifer Clark

We woke up to a sewer backup and were able to get service immediately. I was very impressed by the two staff who came onsite; they were meticulous and explained everything. I appreciated their friendliness as well even as they had to call in someone additional to look closer at our sewer line. We are replacing our sewer line that has been invaded by tree roots now with this team, and that’s in large part due to the no-nonsense, non-pushy, knowledgeable time taken by the team. It’s not a situation you want to find yourself in, but if you have to it’s definitely made easier by a professional and friendly team!

Curtis Atwater

Very professional and clear communication with everything going on. I'd highly recommend them for service.

brian adams

Great work cleaning the house drain that was plugged with tree roots. As well offered a different service of Jetting for the next time. A new tech was here, but sent a follow up to check work. Very professional and I am very glad I chose RR

Jarred Williams

I had sewage back up and came out of my basement floor drain. Roto Rooter was great to work with and came out in a reasonable time frame. The price was agreeable as well! Ray Rodriguez is the guy who cleared my drain. I have 14 years of construction and home maintenance experience, and could tell that he really knew what he was talking about! He got the line cleared quickly, and I'm finally able to take a shower again (lol). Good stuff!

Judy Teachman

Nate was very professional, knew what he was doing got the problem solved quickly highly recommended nate and roto rooter

Bebi Siddiqui

Quickly responded and attended to my request. Service men were very cortious and completed the job thoroughly. I highly recommend Rotor-Rooter Service.

Matt Turco

Paul was on-time, very professional, and was able to replace my water heater in less time and cheaper by about $135 than I was quoted for. Would definitely recommend roto rooter.

Kimberly Bryson

Colton came out to jet our drain today. He did an amazing job. He was so friendly and kind. He was so confident I felt so much better. Jim came back again today to check on us after our fiasco yesterday. Joe came to our rescue yesterday, on Fathier's day no less! He was so pleasant and informed. He didn't like how things felt and thankfully he called in Jim. Thank goodness he did. Jim was so easy to talk to and talked us through this nightmare. He answered every question and his honest and candid responses put my husband and I at ease. Working with Tim is like working with a friend. We also have the pleasure to work with Tim. When Tim found how far the moisture reached through our home I was devastated, but only for a moment because he helped me through every step of the process so far. He has kept me so informed this almost feels easy. Sean and Jeremy are doing the dry out and demo but they have done so much more. Sean has helped me through several hiccups that I know don't belong to him but he has helped me out without even having me ask. Jeremy's very friendly he is professional and has also went out of his way to help me with things. I love to see them every day of this process! I am so lucky that rotor rooter has such trustworthy, authentic employees. They all helped me, fixed the problem, and are helping through the rest of the process as if they were my friends or family. 5 stars highly recommend. I will tell all my friends about these guys and rotor rooter. Thank you, thank you, thank you Hey don't forget Sean and Jeremy! They are awesome!

Dartanion Alberts

Lucas and Terrell showed up to help us with some back up issues. They were amazing and found the issue within minutes!! They were professional and courteous.

Starla Kinman

Brad (2135) was on time. He was professional, got right to work at issue at hand. (Tub slow to drain). He was honest, checked out the main and said it would only be preventative. He was fair, I had a coupon and couldn't get it to him at time of service, house was a rental. He was courteous over the phone. Thank you Brad and Roto-Rooter.

Corrie Touss

A+ to Nathan for getting my bathroom shower working!! I should have call you guys sooner!! RR was highly recommended by my neighbor and now I see why. Thank you

Mario Veliz

First, I was given a timeline of 9am to 1pm for my service. They did not show up until after 7pm. The service technician that did show up was professional and courteous. He provided quality work very quickly. He explained my options for the fastest service and the least expensive. If I could get the same service tech or someone like him, I will recommend Rotor Rooter for any plumbing needs.

Shar York

All were professional, prompt and courteous. Happy with their work.

Maddie Fennell

We had water all over and desparetely needed a plumber. Bill came over within hours and dealt with our issues. Our older home a perplexing piping issue that Bill handled with patience. In fact, he was delighted to have a new problem to solve! He made sure we had water for the night, then came back first thing the next day with our new water heater. He had it installed in an hour and told my husband how to deal with our "unique" issue. I will definitely call them again!

Josephine Henriksen-bates

Brad was very easy to work with! Super friendly guy who was good at his job and made small talk well. Very thorough with an explanation of the duty. He made sure I knew what I was paying for! He got the job finished fast and efficiently with no mess left behind! Great work! He didn’t try to sell services that were not needed like most plumbing companies these days!

Anna Nelson

They were awesome! We had a really bad situation in our basement main drain and from the very beginning each person that helped us was knowledgeable, friendly, and professional! I would highly recommend if you ever find your self in a mess like I did!

Bridget Stucklen

Michael and Robert were beyond amazing!!! Would have them come out again if we get these guys!!!!

Robert Benson

They were quick and professional and very straightforward with us.

Cory Cavallaro

Ray was excellent and very professional! Great service and explanation of every step of the way!

Eric Bonness

Cameron was amazing. We called Roto-Rooter after a failed attempt by another company to unclog our kitchen sink. Cameron came late on a Saturday night and immediately I had confidence in him. Smart, professional, confident, and trustworthy. Cameron fixed the problem in 30 minutes what the other company failed to do in 3 hours at half the price. I was so thankful and I tried to tip him, but he wouldn’t let me. I will be calling Roto-rooter and requesting Cameron with our next plumbing problem.

Jared Hartman

Very Courteous and Professional at both the call center and on site!

Dominic

They arrived within an hour to unclog my bath tub drain. The plumbers (Joseph & Tristan) were polite, professional, and cleaned up after themselves.

James Jerabek

The two service providers were over a hour late and the cost of service was extremely high over $300.00 with a discount. At the end of repair they tried to up sale me for another service. I will not business with this company in the future.

bob sellers

We had our sewer backup and flood the basement, spewing sewage on the carpet and ruining some boxes we had on the floor. I caller Rotor-Rooter and the most pleasant woman showed up to supervise the operation. Her name was Shana and she knew her business. She called my insurance company and filed a claim. Roto-Rooter is an amazing organization, they not only unplugged the clogged sewer line, they arranged to have the old carpet pulled up, the floor cleaned and to have the items in the basement taken away to be cleaned. I am impressed with the way they have responded to our needs.

DowningJ82

It was an ok visit by an ok technician. He left a small puddle behind his unclogging that I had to clean up. He also spilled my dogs water bowl and left it for me to clean up. As for the repair, the cost was excessive for what was needed, but the unfreezing of the blockage was completed and it was an overall ok experience.

Mitchell Sanford

The time Joseph and Jim took to not only help pinpoint our issues, but also educate and provide extremely valuable suggestions was far beyond my expectations. I will definitely be reaching back out in the future.

Joshua Tromler

Jared and Nathan were incredibly professional. They made quick work of my drain issue and were up front and honest about costs and timing.

brian pratt

Plumber did a great job! In and out in less than 40 minutes. Only 3 stars because he didn’t arrive till 1230ish . Way outside our window of 8-10. I know it’s not a guaranteed time frame but couldn’t dispatch text or call and say tech running behind?? Instead I need to call twice to ask if we should continue to wait. Dispatcher says 5min to one hour tech will get ahold of you, hog wash!! Just tell it like it is, you have no idea when he’ll be over because job is taking longer then you guys thought it would, don’t lie. Just keep the customer updated , you dispatch jobs/people send a quick text to your paying customers saying your behind , emergency came up whatever. Heck just communicate!!!!!!! No reason in this day and age your paying customer needs to call several times to find out if we will get service on the day I scheduled it. Again though tech was super good!! And price was right! Next time I’ll take whole day off not half the day.

Ebony Belt

Our service was amazing, Holland came in and quickly resolved our drain issue. He was extremely friendly and absolutely amazing at the job. Would definitely recommend to others!

Darlene Golden

Kevin, Chase, Jose, and Richard were on the crew that worked hard to install a new drain pipe from my house to the street after an ugly Super Bowl back-up. They were respectful, knowledgeable, polite, efficient, hard working young men. They were punctual and produced quality work. They cleaned up the work area better than I would have done. Excellent customer service.

Shawn Townsend

Our technician Holland was very polite and professional. He did a fantastic job helping us resolve our plumbing issue.

Shae duryea

I loved the two workers I got. Will definitely calling again.

SHAMONICA STERLING

Adrian-1243 was awesome. He did great work, and also took his time explaining everything to me and my husband. He was also thorough in his review of the problem, and was very reassuring in his ability to resolve - which he did solve our plumbing problem and did it timely . Not only was he professional, but also very pleasant. He certainly promoted the company’s products and services which made me feel good about going with them because he sincerely believed in them. Great guy and great service!

Kasey Teachman

Nate was very helpful, on time and quickly found them problem, very helpful and recommended roto rooter

Timothy S

I had a leaky refrigerator with potential water damage on the floor underneath. Roto Rooter sent a district manager, Joe Baloun, out to access the situation. Joe knew exactly the steps to take, including insurance claim steps, and had a plumber and remediation team into the house within a couple hours of my first call to Roto Rooter. Fantastic service!

Lindsey Shannon

I would like to thank Terrell for his friendly professional and honest service.. he was so genuine and kind upfront about everything! Never cut corners and told you exactly what it was going to be and how the process works. It’s nice to trust places like this and he really knows how to provide the best of the best customer service!! He went above and beyond any expectations I had and more!! I can’t thank him enough!!!

John Gulizia

The crew was friendly and professional. We had major repair and they kept us abreast of their progress. We highly recommend their services. Our advise to anyone who reads this is; do not use Flushable Wipes. They ARE NOT flushable!

Guitar Man

Tom went over and beyond to make sure that all of my concerns were addressed. I would HIGHLY recommend him and the organization to friends and family! I got world class service at a great price! Tom was absolutely fantastic! His assistant Trey was as well!

Leon Davis

In the middle of winter, our sewer line from house to street succumbs to years of tree root in-growth. Roto-Rooter was able to get through the growth, but a camera showed multiple displaced and broken tiles in this 60 year old line. Since we still had some function, this was not an emergency on this Friday. After reviewing the camera findings, scheduled service for the following Monday. They arrived promptly with full crew and equipment and got promptly to work. Estimated service interruption had been two work days. They beat that by about 3 hours. While I've nothing to compare this with except observation of neighbors across the go through same thing with different contractor two years ago and they were out of service for a whole week. Overall, done promptly and professionally at a fair price. (sometimes cheaper costs more}

David Weidauer

Came within an hour of calling. Left my house clean after opening my kitchen sink drain. I would recommend rooter rooter for their workers and the 6 month guarantee of their work.

Sean Mitchell

The service performed was good. I paid my bill in full the same day and even have bank records. A few days later they called requesting payment. The caller requested bank statements and I texted him the statement proving payment. Then he proceeded to talk about a 7k bill. My bill was 800$ for plumbing work under the sink. I called and explained my bill was paid in full and they have my account mixed up with someone else. They eventually figured it out and said they confused mine with another account. Service was awesome but make sure as a customer you keep record of payment just in case any confusion happens after the bill is paid. You don't want to be responsible for a bill you didn't agree to, especially a 7k one.

Patricia

Matt came to unclog a drain from my washer. He fixed the problem with the washer but also cleaned out pipes that were nearly clogged. He was very professional, friendly, respectful and most of all very kind. He represents your company very well & I would have him back.

MK B

They were not within the 4 hour time period that they gave me, example; they said between 6:15p-10:15p and showed up at 11:30p. The next time they came they said 8a-12p and didn’t show until 3:30p. As annoying as this can be, I don’t hold it against them. They do the best they can to show up when they can. The reality is you’re put on a waitlist, and they do the best to guess when they will make it to your house. You have to be patient. I was heartbroken to hear how these guys are verbally abused for not making it to you house as fast as possible. But guess what? You’re not the only people with sewer problems. Be patient and they will get to you!!!! We couldn’t use any water, sinks shower or toilet and we remained patient and calm. The two guys who came, Derrick and Dan were very kind, knowledgeable, and did the very best to their abilities. Everything was explained to us in a very honest and compassionate manner. It’s not their fault or our fault that the previous owner left the plumbing in the horrible condition, to the point where an eventual $18,000 of new sewer line needs to be replaced. I feel they were very fair and did their best to give us the best price option for the quick fix of $1,800 to flush the line completely. Eventually we will have to make the decision to sell the house or replace the sewer line. For now, it’s fixed and we will get it flushed out every 6-12 months for as long as we can as we cannot afford the $18,000 to replace the sewer line. I would recommend these guys to my friends and family.

Terri Gogetap

Thank goodness for roto rooter who responded to a major overflow in my basement within 45 minutes. They had all of their specialists out here and developed a plan on the spot, coordinating everything.

Michael Marsh

Craig did an excellent job cleaning out my floor drain.

Kyle Maxwell (Sweeps)

I called to have my drain unclogged. I got a whole lot more than that. The first guy brought the typical wire snake for the drain. When that didn't cut it after 150 feet, he called his "sewer guy." That "sewer guy," let's call him Dan, moved some things around because I have a kid, and we had no flow to get the jet crew to my house as quickly as they could get there. The jet crew did their thing, and we were still in a bad spot. Come to find out, our entire pipe, from the house to the sewer, was hosed. Dan didn't blow smoke; he told me straight. I appreciate that. I ended up with a huge bill I was not prepared for. Still, because communication flowed freely the entire time, it was an easier pill to swallow. All this while we are in the middle of a pandemic. The guys masked up, all of them, and I felt like they really cared about me and my family's safety. Thanks, guys. I am so glad I went with Roto-Rooter.

Greg Leibman

Great service. Had a huge clog in a house we just moved into and they sent Wes out within 45 minutes. Fantastic job, very knowledgeable & courteous with no BS. He put in a ton of work, got the clog, and now it runs even better than before.

Joe Witek

Zac and Wes were great! They were very professional and knowledgeable about the issue. They took care of it in a timely manner and kept us informed the entire time they worked. I will definitely be calling back for any future issues, hopefully getting the same fantastic crew!

Donna Stack

Visiting with my sister Pat, during time of RotoRooter’s visit. Matt, the technician was professional, very helpful; diagnosis was accurate and all work completed in an accurate time frame. He was so courteous and such an asset to your company.

Travis Patterson

He did a great job, went the extra email

Sarah Amason

Rai was great! Respectful, friendly, knowledgeable, and timely.

Conrad Nelson

Ray came quickly, told us exactly what was necessary and then did the job! Thanks, RR!

Tim Weiler

A simple 30 minute drain cleaning turned into a 2 hour ordeal that Francisco and Craig took care of after many repeated tries. The snaking of the bath drain was repeated many times untill the clog was gone. Thanks for not giving up.

will gorum

They sent out "Joe" to do our service.. and i will say that even though we didnt go through them to do the actual work.. joe was polite, quick to diagnose the problem and very transparent about pricing and what could have even caused the problem.. in the end i would highly recommend them even though we decided to go anither route

Doug Teachman

Nate was very helpful, found the problem fast and got it all taken care of. I recommend this company and will be using them in the future.

Ty Henderson

Everyone but me in my neighborhood has had to have the sewer lines replaced, it's all 60 year old tile. I noticed a depression in my lawn and was worried that my line was failing. Terrill came to house next day and scoped the line, finding at least 6 piles of roots growing in and partially blocking the sewer line. Gave me couple different options, including complete replacement, which I know is inevitable at some point. I chose to 1st have the line cleaned out with hydro jetting. Derrick the specialist came out the next day and did this, and allowed me to watch the entire process (it was fascinating). These folks are true professionals. When (not if, but when) the line has to be replaced, it'll be Roto-Rooter that does it. They have my complete confidence.

Janet Darnell

Wes and Carlos were diligent in finding the cause of our plugged drain and getting it cleared. They worked great as a team. Would recommend them.

Melanie Nichilo

Great experience with Roto Rooter. I was very impressed with the communication. I received multiple calls to give me updates on when to expect the service man to arrive. The people I spoke with were nice and professional. The service man Bob was wonderful. He smiled the whole time, was kind, fast, and knowledgeable. Thank you!

Zach Reynolds

Had a soft blockage on my main sewer line, they came out and got it cleared very quickly. Technician was excellent, explained everything they were doing. Also determined the cause of our clog and gave us tips for mitigating future clogs. Professional and courteous from beginning to end. Our technician was also very conscious of COVID as well as very careful in our carpeted home. When someone talks about bringing a 300lb sewer machine into your home with white carpets there is a little part of you that panics, but there equipment was remarkably clean and they took every precaution to keep things clean. 10/10 would definitely unclog with again!

Jeffry Schnepel

Same day service when I had floor drain issues. Teammember showed up and talked me through the issue and pricing. Finished up in approximately 45 minutes. Very satisfied

Charles Peterson

I called them and they came out and gave me a quote. No charge for that. I agreed to the work and they did a great job! Christopher was the one that did the work and he was careful to not make a mess and cleaned up after he was done. It was a real pleasure to see someone do quality work (with a 6 month guaranty) and provide great customer service! I would recommend them to anyone!

Clark Morgan

My wife and I purchased an older home that came chock full of plumbing problems. Roto-Rooter has been there every step of the way, fixing all of these problems: repaired a leaking kitchen sink waste line, removed an unused cold water line, removed an unused vent line, replaced a cast iron sewer line clogged with tree roots, replaced a leaking 35-foot cast iron drain line buried beneath a basement slab, descaled several cast iron pipes, and replaced various junk isolation valves with proper hardware. Roto-Rooter also installed a new dishwasher and installed a new laundry sink in a laundry room that wasn't plumbed for same. Their work is outstanding and they are available on short notice.

Rick Langstraat

Came out because a toilet was not flushing properly. Due to age of house thought it was the lines. Diagnosed a bad toilet. Very courteous and professional employees.

Randall Peterson

Thankful for Matthew who cleared our problem right away. Only issue was I called 11/16. My appt. was to be on the 17th from 10am to 2pm with a no show. They rescheduled for next day 8am to 12 but sent out wrong tech. twice. The third time finally got the right tech who cleared the problem around 430pm on 11/18. Apppreciated Bill who was apologetic and felt badly about the mixup. and delays.

John Russell

Amazing team and very professional. Would definitely recommend.

Dee Acquazzino

On time, knowledgeable, honest, efficient. Great experience dealing with an unpleasant task!

Kristin Hutchinson

Paul came out and was super helpful and professional. He gave me straight up answers and was honest when he needed to consult a more experienced plumber.

Linda Lochman

Great group to work with. Fast response time. Helped file my insurance claim. Very knowledgeable and easy to work with.

Amy Mortensen

We tried to set up the job to be done several times, was told people would show up, then didn't. We were told after the job that the guy who did the work would come back for final payment. Two weeks past, and he called on the phone and rudely asking us for payment, as if we were the problem. Then I was told to call the office to give payment to Kelly. When I called Kelly, got her answering machine at 3:30 pm and when tried to leave message the mailbox was full so I could not leave a message. Not a good experience, I hope the work will last.

Robert Stolinski

The guy that came out was very and I mean very polite. Very informative. Took every precaution possible to respect my house and the area he was working in. His name was Craig and must be one of your better workers. I hope he getting paid well cause he seems like a valuable employee.

Ryan Benson

Using Roto Rooter was efficient and Jose was so helpful in the repair process. I would absolutely request him again (but hopefully I don't have to)!

Hoover Dental

Service on a Sunday! Prompt, professional, and problem fixed! thank you for your 24hour/day availability! Technician Brad was the best!

Dino Moorman

Nick cleared a suborn clog I worked on for days and could not get. Great communication. They gave me a call when he was on his way, and once he got here. Very professional and cleaned up great after the fix. Thanks Nick!

Tom Villella

The technician did a great job. He did his best to keep me informed of the situation. Toilet has never worked better.

Earmon C Wilcher Jr

Serviceman was polite and knowledgeable. I was completely satisfied.

Kaitlyn Andreessen

The service was excellent. They arrived earlier than expected, your tech was extremely professional. He went right to work and fix our problem in a very short time with no interruptions in our family routine. I highly recommend Rotor-Rooter they are courteous, and their prices are fair.

April Crawford

Jeff was awesome and saved us THOUSANDS!! He got down and dirty going under our porch trying his best to find out what the problem was before throwing the whole shower away and telling us we need a whole remodel. We are grateful for his work and care for the customer and not just a onetime big dollar sign and has customers for life!

Dianne McClay

We needed emergency services today. Tom was our plumber. He did a great job! Not only with the plumbing , but also making sure we understood what he was doing and why. We were especially impressed when he asked how we would be using the space after our remodel. Thank you Tom!

Jim Kristl

Roto Rooter arrived on site quickly after my call, and set to work to quickly remove the problem, Adam (1473) did a great job in explaining what he was doing and getting the job done. He had a very positive attitude and displayed pride in his work. He contacted the sewer line examiners, after clearing the overflow and waited until they arrived on site. His professionalism and expertise were wonderful.

Jeff Kruger

Thomas was professional kind and very helpful.

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