Reviews of P.A.C. Plumbing, Heating, & A/C. (Plumber) in New York (New York).

P.A.C. Plumbing, Heating, & A/C

861 Reviews

376 Comments

Plumber

Plumber

545 Port Richmond Ave, Staten Island, NY 10302, United States

Description

Information of P.A.C. Plumbing, Heating, & A/C, Plumber in New York (New York)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of P.A.C. Plumbing, Heating, & A/C

Reviews of P.A.C. Plumbing, Heating, & A/C

sherry argueta

I was in need of my heating system serviced and I called PAC plumbing. They were very professional and were able to help me the same day . A few hours later technician James came and checked all the pipes , labeled them correctly and serviced my system. He explained exactly what he did and was knowledgeable about his profession. I feel at ease now knowing he did his job correctly and I signed a yearly contract. It’s nice to know I have the protection I need to keep my house running smoothly. You made my day and I want to say thank you kindly for all your support 🌸

Tom Wrobleski

We called PAC about a clogged kitchen sink drain. We were able to get an appointment right away. The tech, Bobby, was on time and explained the job and the cost thoroughly. The job was finished quickly and as described and Bobby was happy to answer any questions we had along the way. We definitely felt like he wanted to make sure the job was done right the first time. We appreciated the quick appointment and repair. We would use PAC again. Thanks!

Nick Pace

As a new homeowner, I have all the questions. Luckily, Pete and Kerry were incredibly informative. After having a few local plumbers inspect the same plumbing issue with my ejector pump, PAC was able to put my mind at ease. I now know exactly what and how the repair needs to be done. Plus becoming a member was a no brainer! It was an absolute pleasure having them come out and very lucky to have PAC by my side. Thanks again Kerry and Pete

GRACE JOHNSTON

Alex n Bobby were polite n honest n gave a quick diagnosis n suggestions as to what the problems were n explained what needed to be done n explained it so I could understand it all. I feel so much better now. The Build it Back program messed up big time in bldg this heating/hot water system. Bobby fixed it!

EDWARD SHEA

Got an appointment within a reasonable time period for sewer line maintenance. The tech, Chris, was professional and informative. He offered several products to help with maintaining clean pipes in the house but didn’t beat the topic into the ground. The work was done quickly & cleanly. I would definitely use the again and highly recommend them.

Patrick Andaluz

Plumbing wasn't the problem I was having and the honesty and professionalism was appreciated. P.A.C has done work at my home before and I've been nothing but satisfied. Pete was polite and friendly. Very impress with this company, I'd recommend them to anyone who has Plumbing or heating issues.

Robert Lamar

PO.A.C. Always does an amazing job. Another satisfied customer!! I can’t say enough accolades for the professionalism and skills these guys have….. our service was exemplary!!! Part 2 of the project complete and it’s amazing!!

Philip Morvitz

Diagnosed split air problem. Provided options for repair and replacement. Appeared honest and answered questions fairly. Prices appeared very high and I chose to hold off on repair/replace and see if I can add freon. Luis was helpful and while was able to get price slightly lowered though it still seemed high. Update: Was able to add refrigerant in 30 minutes. Total cost $200. Good heat and A/C so far.

Michael Fusco

Routine maintenance with my contract for my annual heating system check. James was really great! He was very good at communicating what he had to do, what he was doing and took the time to even make sure we knew where the shut off valve was on my hot water tank. You have to appreciate the level of service and attentiveness because it’s so hard to find today.

Michele Nardone

I’ve used PAC a few times now and have dealt with several of their technicians. They have all been on time, polite, and professional, willing to explain the repair and answer any questions I may have. They have done a very good quality job, and No return calls were necessary.

Frank Benjamin

James arrived a hour and a half earlier than my appointment for my furnace. Per my request he was able to squeeze me in early which was very helpful to me. James was knowledgeable and detected the trouble quickly. Within no time I was up and running . He was fair and honest with the price.

Francisco Collado

They sent Kerry to fix my toilet and he did a phenomenal job. He is superbly professional, extremely knowledgable, and transparent with his work. Excellent communication skills; he taught me a few basic tips to keep up with maintenance. I am so grateful. Gotta love this Port Richmond based business!

Janet C

This company is awesome! The appointment was so easy to get. The team, i believe their names are Chris and Bob came on time and worked their butts off to remove annoying clogs in 2 drains! This will definitely be my go-to company now! Thanks so much guys!

Mike DelFino

Jimmy Chierchio was incredibly helpful and professional. He took care of the clog in my sink in detail as well as educated me about my bathroom plumbing system. He even took the time to show me around my furnace and water mains. Would recommend this company and plumber to anyone

Natalie Franks

Victor couldn't be a nicer, more professional, respectful guy. Came promptly. Took pride in his work. Did the job right. PAC is also a fraction of the cost of competitors. Highly recommend. Devran was also very kind and respectful. He came just to make sure the boiler/furnace and plumbing are in good order but went out of his way to go above and beyond trying to fix a wonky toilet handle and a loose faucet. Overall very happy this far with the services of PAC.

Matthias Lee

Had to get the main water pipe redone, since there was a faucet installed before it gets to the water meter. PeterL, the plumber came out, very patient, professional, explained his methods, gave options, in a calm voice. Price was decent also and the amount of time needed to fix and redo the pipes, was quicker than expected. Will recommend for my and other people's plumbing problemd/needs.

Chris Albrecht

They are the only people who I let work on my home's plumbing and heating system. They have always been and continue to be reliable, efficient, honest and reasonably priced. They are prompt and always call right before arrival to announce themselves. Truly a well organized business and definitely run amd staffed by professionals.

Luis Serrano

Kerry and Mario were excellent! Truly life savers, extremely courteous, and professional. They go out of their way to try and find the most cost effective solution for you. Would definitely recommend and use again.

Adam Kesner

Professional, reliable, they go above and beyond to make sure your pipes are working. Bobby and his crew came through and updated all the appliances and hardware in a 60 yo bathroom, as well as troubleshooting a boiler issue by replacing a piece that cost a fraction of what the other guys were gonna charge us. Trust these folks, they know what they're doing.

Sam C

Peter is a perfect professional. I appreciate his taking the time to evaluate the system carefully and explain what i need now and to watch going forward. I also appreciate the warranty being acknowledged and getting my service covered and fixed in sam day. Very pleased, thanks.

Joseph Caccamo

Have used PAC on several occasions for commercial work and they are always punctual, very informative and thorough in explaining diagnosis, and the actual work. All of their staff is polite and professional. Very hard to find custom service and professionalism on this level.

Tamara Rodriguez

We purchase a water filtration system then no one was willing to install. I called quite a few places some seen even in commercials for being top company. All refused but not Pac Plumbing. They are from Staten Island and was more punctual then the other companies that are in the neighborhood and we live in NJ. They installed it on the same day they did an expection for us of our over all plumbing and mech. Since our 1st initial visit and I section. We have replaced our water heater and fixed a portion of an eroded pipe and they have been by far an all around top company from there workers to the staff on call. Over all A+, From the safety check of seeing a picture of your worker for the day And the professional and punctual arrival. We are truly blessed to know we have this company maintaining our home.

Susan Ferrante

I called this business because I had an issue with my shower faucet. The customer service representative was very responsive. The technician Peter arrived and the first thing he did upon arrival was put on shoe coverings. Then he assessed the problem, explained my options and took care of the situation. He immediately knew what the problem was. He was very personable. I was very pleased with the service I received. I will definitely call PAC again

Dorothy

Kerry was great. He took time to explain the problem and the procedure that he was going to do. P A C. gave me a time that they would arrive, but Kerry came earlier, which I truly appreciated. At the job was done professionally.

Sam Hanna

Devran will get the job done correctly, quickly and professionally. Upfront about their pricing, but that is not to say they are not expensive. You will probably find a cheaper price somewhere else but here you will get what you pay for. Would recommend

David Rosario

PAC was very professional since the moment I contacted them, providing email and SMS updates for scheduling and service people. I had a new furnace and condenser put in and something went wrong with the electric feed. They were unable to resolve it and called someone to look at it. The person who arrived did not mention that he is with another company and that he would be charging me separately. When he resolved the issue and said "that will be xx dollars but you can just give me yy dollars", I was puzzled. I asked who he was with and he said "DRP". DRP was completely unprofessional. The person did not state that he was with a different company, that the work was billable, and what his rate was. In summary, PAC was professional and made sure to resolve all issues while the unexpected DRP was evasive and unprofessional.

PAULA LOMBARDO

John was very kind and took the time to explain my new heating system. He made sure I was happy and secure in my home. I'm very happy with P.A.C. Plumbing

Carmen Moreno

Technician arrived early and was very professional. Showed me how to set the nest thermostat and change out the filter in the boiler. Great service thank you.

Adam Martinez

Peter was professional and helpful. He was here for a follow up on the water tank installation to confirm install was solid and no issues were present. He also assessed a leak we had in our bedroom ceiling and he was honest in the assessment letting us know that this would be a roofing issues.

Steven Cavaliere

Ken was magnificent installing my father in-laws new toilet. Ken was patient and knowledgable and answered any question or concerns that either I or my father in-law had with the installation. P.A.C has my father in-laws seal of improvement. 😉 …

Cristina Giachetta

I highly recommend P.A.C. Plumbing for your HVAC installations. Very professional and highly qualified. We have our furnace replaced they were able to install it within days after my call and had everything working within hours.

Marion Raposa

(Update) REVIEW FOR 09JAN2023 Service: I just wanted to start with the issue, that when they did the previous service, our heater radiator then started to shut down one by one until the whole of our first floor turned cold—which is weird because it is not connected with the valve for the heater radiator—so we had Friday, Saturday and Sunday in a cold house. BUT I want to commend the good service, even their office personnel, Kayla and Daniel are very professional and such lovely people, esp Daniel, he helped us with this dilemma step by step over the phone. Lastly, I want to give a big thank you and big praise to James, who was also the one who came here last time, he explained everything to us clearly and resolved the issue and gave us the best solution possible. He knows his stuff and even tried to teach us which is which; Even though I was really sad and disappointed that this issue suddenly came up when we just had something fixed there, this company really uphold their reputation as being professionals and very very kind, even when I was a little emotionally distraught, they remained calm and gave me options. Though very expensive lol but anyway, very good staff! The best I must say! So the stars are for the staff, the one unlit star is for the pricing because it is very high, but let’s see, I might update this still. (EDIT) Changed it to 5 stars, they gave us discounts so to lessen the burden of the original price, hopefully it will reflect soon in our account ALSO I forgot to mention they have a Military/Veteran discount which is a Plus! So thank you James for giving us those, Daniel and Mr. Manager too! Thank you REVIEW FOR 05JAN2023 Service: James was fast, professional and very knowledgable. He answered all of our questions and concerns. Handled the issue right away. Very happy with the service provided!

Mary Johanson

I was in need of having a repair or replacement of a pipe that was leaking. I was nervous as to who to call. My husband for the past 22 years has completed all of my plumbing need’s since he was a plumber however he has passed away. I have seen your truck PAC in my neighborhood so I called your company. Bob was sent as the technician. He showed me what was wrong and explained to me how he could repair and replace the broken parts. He made me feel that I had made the correct decision in calling your company. I was afraid that I would be taken advantage of because I am an elderly woman that knows nothing of plumbing. Bob had also explained the advantages of Paul’s home care club. I decided to stay with your company because of the technician BOB. I give a 5 star out of 5 star review because of your caring technician. Thank you

Vinny Frittitta

Had a minor problem with our Burnham Burner. Was very concerned. Appointment set up promptly. John texted me early next morning that he was in his way. He diagnosed issue quickly and performed needed repair Thank you John and PAC Plumbing.

Asdrubal Ruiz

James P was professional, responsive, courteous, and friendly. I recommend PAC Plumbing to anyone. He explained my situation and advised me on a few options.

douglas encarnacion

Both gentlemen were professional while preparing the estimate for our buildings. Hoping to use PAC services once their estimate has been approved. As a veteran and business owner, I support other veteran businesses. Thank you for your service.

Christopher Sealy

Kerry Manglona, Did and excellent job. He was very interactive and informative. I will not hesitate to work with Kerry.

rita bowzeres

Kerry was a great service technician. He was friendly, considerate and knowledgeable. I would definitely recommend him!

jlemos78

Ken was professional, knowledgeable, experienced, polite, and thorough. Ken Explained the cause of our concern and explained our options We Would definitely recommend Ken to others He performed the job and cleaned up after. Thanks Ken

Robert Burmeister

The two guys that did the work were great. They were responsive, knowledgeable, respective, neat working, quick, thorough and just 2 nice guys.

Patrick Hayes

The technician, John, was knowledgeable, listened to our concerns, was serious in his work ethic, was courteous and considerate, and was intent in resolving the issue.

Rosalind R Rivera

These people are efficient, knowledgeable and most of all attentive to your needs. They explain everything in detail so you can understand what is being done. Ken and Jim are the reps that came to my home, prepared to inspect and resolve plumbing issues that arose. They were both at the ready and were extremely professional. I will put my trust in them and highly recommend them to anyone. They are informative, diligent and most of all very efficient in what they do and neat.

Leo Zelaya

Philip is a professional yet friendly person. He has communicative and arrived on time. This review is for the initial interaction and so far so good

Bettina Seifert

This was a water tank inspection due to error codes. No repairs needed to be done at this point. The staff was very knowledgeable and friendly, and I requested an estimate for a new water tank installation, which I received within 10 minutes. So far I am very satisfied with their services. It also helped to have joined their membership program, which provides free visits and yearly regular inspections of heating and air conditioning units.

Charles Stephen

John was awesome professional and genuine. I felt comfortable and was very happy with the service and the price.

MaryLee Montalvo

We called PAC when our water heater started leaking and needed to be replaced. They not only responded quickly, but they also installed a top-quality water heater within a few hours. The service technicians were respectful, knowledgeable, and efficient.

Nancy Che

I called today and was able to get a spot today promptly. The lady on the phone was very patient, and polite. I was texted a photo of who will be coming and a little bio about them! Louie was very professional, friendly, thorough, and polite. Checked on all parts before we paid by card right there. Got the invoice on the spot. Pricing is not something I did extensive comparisons on enough to discern if it was good value. But it was great service. He wore shoe covers anytime he needed to come into the house and answered all of our questions. Overall a pleasure to work with and likely to call again in the future.

Cheryl Nadeau

Chris arrived right on time. He was friendly and very professional. He came to give me an estimate on hooking up an ice maker on a new refrigerator. He provided a detailed description of the work involved, potential options and costs. He was excellent and I highly recommend him.

Theresa DeMeo

The PAC team from the service consultant to the front office , to the installers were complete professionals, knowledgeable and very considerate. During installation a light was shorted out by the electrician that PAC brought in to assist in the installation causing a power shortage to a freezer that was not discovered until days later. PAC stepped up immediately addressed and fixed the problem, they went even further and gave me a gift card to replace the food that was lost and replaced a humidifier that got accidentally thrown out during the install. This is a company that truly stands by their work and their customers. I didn’t think a company like this existed and Based on my experience I would highly recommend PAC.

Patrick Murphy

Chris and his partner were professional,courteous and easy to talk with. highly recommended

Yvonne Rodriguez

PAC is amazing. They called me to schedule maintenance. Who does that? Well they do. The customer service is phenomenal and their technicians just the same. Awesome experience

Anthony

John came out to repair my furnace. Fast, efficient and clean work. From the first call to PAC to the end of job they were professional and on point. Would definitely use them again

Talib Legends

PAC technicians are very professional,. They quickly diagnose and thoroughly explain their findings. PAC has been my one stop shop for every plumbing and heating issue that has popped up over the last 20 years, and I am always glad I called.

inca2000

Devran was very helpful in determining the problems with the toilet bowl and bathroom sink. Both leaks ultimately caused the bathroom ceiling below to collapse. He replaced both and have had no problems since. They also did a fine job cleaning up after themselves and taking the old toilet and discarded it. Thank you for such a professional job.

Aidan Cooney

Installed a new kitchen sink and faucet. Excellent quality work, staff was friendly and helpful. A little on the expensive side but totally worth the quality. Would definitely use them again for any plumbing job!

victor reindl sr

Peter was a very knowledgeable technician. He answered all my questions. Three times he went out to get parts for my hot water heater. Peter said he did not want to leave us with no hot water over the weekend. He stayed until 6 pm. Thanks to Peter, my family had hot showers that night.

Tamara Rodriguez Adam Martinez

Devran was a great professional. Great work and repair of our newly installed water system. He was courteous and professional and explained everything he was doing and working on. Even stood extra to make sure our system was leak free.

Racquel Alston

Kerry Manglona was super professional. He explained everything in detail and provided a thorough assessment of the plumbing. I have used P.A.C. for a number of services and their specialists (Ken, Jimmy, Peter, Kerry) never disappoint. They are knowledgeable and professional. I will for sure use P.A.C Plumbing, Heating, & A/C in the future.

Bernadette Ross

Ken and Jimmy were very personal and efficient. They eased my worries and did a wonderful job on the installation.

Courtney Chambliss

Excellent customer service and support. The job was done quick and thorough. We’re very pleased and satisfied with the results.

Wendell Williams

John is the man was very professional and respectful and done an amazing job. A gentleman and a scholar he made sure everything was working correctly. A Job well done. Thank you for your service!!👍

Tara Johnson

Devran was extremely thorough, friendly and professional. He offered us multiple options, gave us great advice and was extremely flexible. Great experience overall! Ken & Jimmy came another time and we’re equally kind, efficient and amazing!!! 10 stars!!!

Michele Petrizzo

Luis came and fixed the valve on the boiler. He was professional, courteous, kind and friendly!!! He had it fixed within a short period of time! I would recommend PAC all the time They come on time and listen to your concerns!!! Nick R who set up the appointment was the best!!! Go PAC Go!!! Thanks for the great work! Michele

Dom Lepore

James is an excellent technician. I’m going to request him again for the annual checkups. Thank you PAC.

Joan Petersen

Installed new furnace and radiator Arrived when scheduled, professional, area was left clean and completed job on time with no exceptions. Mario was excellent

Susan Kornish

James is the best technician. He's so kind and knowledgeable. he came on time, did what needed to be done. H were extremely respectful of my home. Give James a big raise!!!

Michael Mccabe

Absolutely incredible customer service and flawless work. We called today after our sump pump broke and were due to have our inspection to sell our house tomorrow. The woman who answered was so compassionate and accommodating she had somewhere to our house in 20 minutes. The technicians were friendly, efficient and skilled. I cannot say enough good things about our experience today. Amazing job, we are so grateful!

Thomas Alessi

Ken and his partner did a wonderful job installing a new water heater in my home today. They were courteous from start to finish and I would absolutely recommend them to family and friends. As well as the company itself.

Michael Morales

Great job! Chris was extremely detailed he explained and showed what he discovered before he repaired which I appreciated.

Tinkerella's “Tinkerella” treasure trunk

this is a part one of a two part review. work has been detected and started.. company is good have a contract with them every year for the past 4 years continued upon previous owners use and recommendations we remain customers as per this job service tech "Bob" was called upon to work on a plumbing issue the work has been started. Bob works very hard and is detecting the problem as we go along we will not give up on it ...Bob has been with the company for a number of years he is skilled in combi boiler units as well .he is honest and to the point and skilled in the field and a credit to the company. when work is completed Part two of this review will be updated

Christopher Adorno

Andrew is very good at his job. Excellent attention to detail. Very clean and professional install.

Rob Zucal

Excellent experience. Both tech's were knowledgeable, friendly, and professional. Identified and fixed the problem promptly.

Sal Mukhopadhyay

Thermostat replacement and heating system servicing. All works completed timely and professionally.

Dawn Haygood

Peter was very knowledgeable and explained everything to me. I loved the transparency and responsiveness

Stephanie Shavuo

Very responsive, explained everything in detail and made sure it was understood. Very polite, very professional. Great service.

James Allessandro

Fast courteous and professional service. Highly recommend this business for all your plumbing needs.

ann bibbins

Installed stackable washer/dryer in very small area. Required removing and resetting chimney pipe so that washer/ dryer could fit. Bobby and Dale did an absolutely amazing job. The installation was very difficult and Bobby addressed the issues , found resolution and completed the job. Other technicians would have gotten frustrated and probably say that it couldn't be done , but Bobby didn't. What skills!!! I'm going to call him " Mr. Magic " Thanks again for superior service. Professional,informative, on time , good quality.

Edwin Pinero

Had a new boiler installed. Scheduling was an issue at first. The quality of work, the professionalism of the installers were impeccable. Everyone that we have dealt with throughout this project were amazing. 100% satisfied

Michelle Ricco

The service was above and beyond. The company was prompt on returning my call, and able to get a technician out right away. They updated me on location and arrival time of technician, along with a very nice photo to let me know who would be arriving. The tech Devon, went above and beyond to make sure he got our hot water heater working.

Evelyn Cushman

Victor got our AC up and running again in the middle of a brutal heat wave. He was professional and personable. I highly recommend!

Ada Gilvhrist

Hi, Luis was very polite and professional and he got the job done without any delay 👏 …

Ciconico

Not cheap but the best service you can get for a plumber!!! Super knowledgeable staff and everything they do is under warranty! Rolls-royce of plumbing service!!!

Next Gen 4.0

Professional company, Philip is a very nice person and he gave us many different options available for our budget and offered us 0% financing available. No pressure sales very relaxed and attentive to our needs overall great first impression and would go further with them if I decide to install.

Robert Luca

Kerry very professional. Personable. Knowledgeable. Detailed oriented. Answers all questions. Dedicated. I am a member of pac home members sevices. Excellent service.

Natalie Cappelluti

Kerry and John, were both very professional. They were able to detect the issues right away. I'm so glad that I used PAC Plumbing.

Cristina Fennell

BOB and Kerry are the absolute BEST! Super professional, friendly and efficient. ABSOLUTELY AMAZING SERVICE!

Diane Leyson

Chris was a pleasure. He was knowledgeable and went over everything before he started. He was a pleasure to have in my home and would definitely use them again.

Carmen J Agosto

Philip was very professional, as much as I really wanted to use this business. I couldn't go through with it because the prices were very high. The asking price was double or more from what I have been quoted from other companies.

theresa aronsen

They always do a great job and super informative about what job they are doing at the time . Really nice people , never disappointed with thier service , always pleasant and professional.

Amanda Dillon

Always a pleasant experience with PAC. Ken is a knowledgeable tech, and he and Jimmy always solve the problem before leaving. Ask for them by name!

Michael J. Fusco

P.A.C was a pleasure to work with. Had a plumbing concern and obviously needed assistance. The representative that answered the call was Steven and he handled the intake portion of scheduling my appointment. Steven was thorough and patient. Collected all the details that were relevant and relayed then in my file for the tech to review. They sent an e mail confirmation that we had booked the service call which I really liked. I was notified by e mail and a call that Luis would be arriving and provided a picture so that I would know exactly who to expect at my home. He was on time, professional and went through a comprehensive process to try and rectify my issue. Luis and I discussed the systems in house and other concerns I had and he suggested we sign up for the maintenance plan. I was so pleased with his work, he was in no way trying to just sell me he took note and examined my system and evaluated their condition as a professional should. I without hesitation made the decision on the spot to enroll in their service plan prior to Luis departing my home. I highly recommend P.A.C. Plumbing for your heating, plumbing and AC needs.

Neal Lauro

Devran was a true professional and got the job done quick and to my satisfaction. Highly recommend.

Marianne P.

We use them all the time. John is highly experienced. He did a great job, as usual.

donna Rosado

I am very impressed with this company. From start to finish they kept me informed.when the technician was coming I was sent a name and picture as well as profile. When Devran came he was polite courteous and honest . He explained everything to me ,gave me my options. I also enrolled in their contract for future needs. Again. I will recommend this company to all. I give them more then 5 🌟

Charles Esposito

Great experience with PAC Heating and AC. Had an issue with my hot water furnace. John, the technician did a great job diagnosing the problem and explaining what needed to be fixed. He completed the job and made sure to test the repair several times to ensure it was done correctly. Would use PAC again in the future

Samantha Doris

Very prompt and professional. Bob and Jim did a very good job with the repair and was very efficient. They cleaned up the area was working in and explained exactly what they did. They even give me important advice and information for my home to be the best condition. PAC are family now.

NO CALL NO SHOW

Kerry and Mario did a good job on the install and educated me on about the water heater .

Leonard Balaj

They came within 45 minutes on a very cold day to fix my heat. The technician was professional and knew exactly what to do. I was able to pay my with my credit card and get the receipt emailed to my phone within seconds.Very happy with the service and would recommend to anyone. Thank You PAC

tom Ciranni

Devran and Chris were Awesome!!! I had a pipe leaking and a very loose kitchen faucet and they replaced my dryer vent. They fixed everything. The work was completed quickly. They were very thorough and there was no mess. I highly recommend PAC plumbing. Great Job!!!!Thank you.

Kathy Kania

Great and responsive service. Trained technician Louie was professional, courteous, efficient and thorough. Completed a good health evaluation on my heating system and was knowledgeable about the system and operation of the system. Great job and great service. Will request Louie for future service. Thank you

ROSALIND Romero Rivera

These two employees, Ken and Steve were absolutely professional and hardworking. They responded quickly and assessed the problem and got right to the problem and worked until t was solved and tested it. I was very hysterical, as there was water everywhere and they were there to assure and calm me down. They told me exactly what had to be done so that I could understand. They were friendly and worked together as a team. They cleaned up and left everything in great condition. It was wonderful and reassuring. I highly recommend this company to everyone.

Mohammed Al-sharqiya

Kerry was phenomenal! Very professional and was a great help.

Antonio Gee

P.A.C. did an amazing job!! I contacted them to install a ductless mini split AC unit with 4 heads. I had a very professional estimate with Phil and the job was started just a couple of days later. From start to finish these guys were great! Andrew did the majority of the actual installation and I am extremely happy with the final result. Andrew and his partner Javon were very nice and profession throughout the install. Andrew worked with me to figure out where we would run the lines and place the heads and everything looks really clean. This system is a HUGE upgrade to our home. Paul the owner stopped by a couple of times and I met a few of the other guys from P.A.C. during the job. These guys have some team! Great guys all around! The was a big job and big investment for my wife and I. I felt very comfortable through out the install and I’m very happy with the results.

Debbie Maiorani

Chris was exceptional in every way. Prompt, knowledgeable, personable and efficient; I could not ask for from the experience. PAC is an extremely well run and organized business using the latest technology to make the entire plumbing ordeal as simple as possible. Top notch in every way. Thank you Chris!

Hillary Thomas

They did one amazing job in fixing our AC.

Alexander Kraus

Never fear calling your plumber again. PAC has been a blessing since we first starting using their service. Definitely join their membership club. Every pair of technicians sent to our home has been courteous, knowledgeable and professional. No trumped up charges, no delays. PAC is exactly who you want, every time.

Edward Patterson

The service was prompt, courteous and professional. Gerard Jensen is a knowledgeable and competent plumber. I would recommend both him and P.A.C to anyone for any and all of their plumbing needs.

Maria M

Gerard and Victor are a great team. From my initial call to the service completion, everything was excellent. My hvac system wasn't turning on and we were sweltering in this heat. I called PAC and within the hour, Gerard & Victor responded to save the day! They were able to troubleshoot the issue quickly & efficiently. They explained everything & replaced the capacitor and an electrical fuse- something that a prior technician with another company failed to do. Suffice to say- I am a happy customer and will be a PAC customer moving forward!! I even bought the maintenance plan too!! So worth it for peace of mind. Thank you Gerard & Victor for a job well done!

Michael Spisto

Needed diagnostic and repair of heating system; Luis F & John completed the work in an excellent manner; very satisfied and would recommend PAC

Manny L

He was excellent, efficient, explained everything. And a very respecting young man. Super technician b

Cheryl Marshall

PAC arrived at my home today to take care of a clogged pipe behind my washing machine. Tech Ken was prompt, courteous and got the job done quickly.

Grace Pepe

Ken was very professional and on time. He was very clear about what he was doing. He was able to fix the problem with the toilet! He did a great job!!

Amanda Rotondo

Our AC was not working. We had patients scheduled for the day and couldn't go without AC. They fit us in and came within 2 hours from when we called. The technician found the problem and fixed it. We highly recommend PAC

smarucheau

I hired them for a Hot water heater replacement. Kerry and his apprentice were personable, professional, and accommodating. Their work was clean and went the extra mile.

Edgar Acuna

On previous review did not mention Jevon Excellent Boiler installatio

Rama Chorpash

Praise for PAC We have had a service plan with P.A.C. Plumbing, Heating, & AC (PAC) for almost 20 years. Through repairing frozen pipe breaks in the dead of winter, replacing seized radiant floor pumps, and unclogging a sewer, PAC has been there for us 24/7. A recent experience with them further solidified our trust in their expertise. Our ancient steam boiler had a catastrophic failure (cracked across the entire tank). Years of poorly patched parts done by the previous owner’s plumbers had come to a sudden end. It was time to upgrade and do things right. Our old home, built before electricity, needed a heart transplant — and we knew it would cost. In the dead of winter, we priced with multiple companies. Ultimately PAC provided us with the highest-quality, most eco-friendly solution that incorporated the unique features of our antique abode. And their price was fair! The team was led by Jonny C, master plumber/project manager, and Andrew, their piping visionary, who showed exceptional craftsmanship and creativity in redesigning and building a state-of-the-art system. Working in a compact space, Andrew installed a combi and a steam boiler. The final pipe work to pull all the zones together looked like a musical copper organ — with a myriad of shut-off valves and essential components placed with logic and precision. When we fired up the boiler, Andrew’s stout black iron pipework shot dry, hot steam three stories up in seconds. As cooling water condensate began to roll back through the hot pipes, my wife and I were amazed to hear nothing — no pipe clanging or knocking. Andrew’s “drop-header“ and “Hartford loop,” as well as other carefully crafted old-school (and new-school) details, resulted in a truly quiet, high-efficiency system that exceeded our expectations. Throughout the project, many apprentices and experts (thank you, Ralph and Devron) played vital roles. Even Paul Campione Jr. (the owner and founder of PAC) dropped through to check on work. And last but not least, Phil, who does pricing and client liaison, did an excellent job listening to our concerns and special requests — consolidating them for the team. Everyone who touched the project was respectful, responsive, informed, and timely. Even with the coldest weather in decades, we have no heating or plumbing problems. If you need to redo/fix a system, we full-heartedly recommend going with PAC. They will transform your plumbing into a masterpiece! _______________________________________________________________ Previous Review from 2018 Excellent work, professional and courteous. My wife and I have been customers since 2004 — with a service plan. We live in St. George Staten Island and have an old landmarked home with an eclectic heating system. While they have steadily served us well, a recent repair to our steam-pipes by employees “Deveron and Phil” make us want to write a review. In this repair P.A.C. needed to do plumbing work in an extremely tight space. They worked tirelessly and without complaint. We would like to also thank “Jonny C.” who regularly services our system and is amazing. P.A.C. has highly committed caring individuals with integrity, knowledge, and ability. P.A.C works together as a team, strategizing and discussing the best plan of action between junior and senior employees — and with the owner Paul. They share options if you’re on a budget, and do work to the highest standard. With P.A.C’s help we our confident our historic home will continue to be prepared for generations to come. We give our full recommendation to neighbors and friends. Thank you gentlemen.

Ken Christiansen

The technician, Luis was punctual and professional. He did an analysis of the issue with the AC and clearly explained all the various options for repair along with specific pricing. Luis was very informed and helpful. Appreciate the excellent service.

Katherine Lind

The plumbers came quickly and were very professional. It was a big job but they were able to swiftly find the problem and fix it. They cleaned up when they finished and I was very happy with the service.

Kevin Boylan

Team showed up for my annual furnace maintenance exactly on time, were very clean and professional, addressed all my concerns.

Kevin Xuereb

Peter was very professional as well as knowledgeable. I would definitely recommend.

Susan Morse

Very professional.Would definitely use this service again. Bob is excellent. Very knowledgeable and helpful. Thorough.

Vladimir Barayev

The service was exceptional and professional. Chris was great at communicating with me about repair times and they worked to help me even with my hectic schedule. Shower is working perfectly now.

jason lundell

Louis f was very helpful and professional I would recommend him.

Evelyn Cushman

Inspection of heating system was done today. Once again, a professional, polite and knowledgeable person showed up and everything is fine.

patricia guli

Arrived on time and explained what was needed, completed the job and detailed his service! Wonderful, professional and friendly service. Highly recommended!!! Patricia Guli

John T

Luis & Matt did a great job explaining everything re my standpipe clog. The were professional, kind, empathetic snd thorough. Then they cleared issue and advised how I can prevent it from happening in future. From the call for service to the finished result it was a pleasure dealing w PAC Plumbing. All done for first call to completion in a timely manner. I would highly recommend PAC Plumbing. Thanks very much.

Nassry Mohammad

Ken and Luis were a great team in fixing the plumbing issue at my house. They both persevered and were patient in trying to find a solution that appeared difficult. Their collaboration and bouncing off ideas to solve the problem were nonstop and great to see. The fact that they stayed late at night trying to resolve the issue after repeated attempts are commendable. In addition, they constantly kept me in the loop by providing transparent details of their work along the way. Lastly, the two gentlemen were respectable, knowledgeable, courteous, and professional. I highly recommend them to do anybody's work!

Robert Barlotta

Kerry from P.A.C Plumbing was extremely professional and I highly recommend!!

Marsha HT

Very professional and honest. The technician wore disposal shoe covers before entering the house, I appreciate their respectful cleanliness to the house. Also, he did a great job inspecting our water heater & offer some honest advice on issues that need to be addressed. Highly recommended this business.

Giovanni Sansalone

Kerry and Mario were awesome. Very professional and clean.

Dev End

Owning a home is challenging, and plumbing can be one of the scariest parts of it. The staff at PAC are all - from the front desk to every single person who will walk through your door to help - friendly, professional, and knowledgeable. If they can’t immediately identify the problem, everyone I have encountered from here - notable shout outs to John and Devran - will get a serious look on their face and FIND the issue. It’s not a problem for them, it’s a puzzle that they are very good at solving. In the one instance where they thought they had fixed the issue and it turned out to be something else, the company worked with us to lower the cost of everything since they had addressed the “wrong” issue. I highly, highly recommended using PAC for all of your plumbing and HVAC needs. The only thing that disappoints me is that I am moving and can no longer be certain I will have such stellar service at my new home, a thousand miles away. Any plans to go national?

Philip Gaetani

Water meter replacement was done in a timely manner and good service by all.

Jim Rohan

Quick and efficient. Did an evaluation of the rest of our plumbing

Jesse Mezzacappa

Top notch service! The office personnel made setting up the appointment a breeze. Bobby came out and gave me a professional estimate, educated me on the situation, and completed the job in a timely manner. Him and his colleague were very solution oriented off the bat. Highly recommend this company, especially if you value reliability and promptness.

Jessica Marie

The technician was double checking the installation completed 2 weeks prior. I will use this company again

Melrose Juannah

Heating system repair. Timely and professional staff. James is really attentive and engaged doing the job.

Halima Pierce

He was able to get AC running again. He was very polite and thorough. I will definitely use this business again!

Dom

Residing in a low-lying area, it became apparent that a backwater valve would be necessary, particularly during hurricane season. I contacted PAC Plumbing and arranged for an estimate. Paul came to my home the next morning, right on scheduled, polished and professional. It was clear he vast knowledge and experience in the subject of plumbing engineering. With a good first impression and reasonable price, I provided a deposit so that parts could be ordered that same day. A few days later, Ken and Christopher showed up at my home, right on time. Paul showed up a few minutes later to provide directions to complete the job. Both Ken and Chris were nice guys and pleasant to be around. Like Paul, they were well polished and clearly happy in their work. By day's end, the work was completed and the room cleaned up. The backwater valve is in and any flooding concerns I have are gone.

Norma Lugo

I have dealt with various technicians and they are all very professional and very attentive

Cheri DiFrancesco

Great service, very knowledgeable. I wouldn’t call anyone else.

Dennis Owens

I love P.A.C. so much. They show up on time, explain everything, charge reasonable prices. If I ever have a question I call and they answer it. Honestly not only have I not had a bad experience with them, but every experience has been great. It's a load off my mind when P.A.C. comes, because I know it will be fixed right. My regular plumber, Bobby, is patient, knowledgeable, professional, friendly. I like him a LOT. Thank you, guys, for being who you are.

Lisa K

Excellent, on-time , reliable and very professional! I had an issue with heating system blowing cold air and it was repaired without issue! Great service plan is available which is very cost effective and gives me peace of mind . I highly recommend this company because they've been in business for a long time for a reason- they are very good. Thank you

Lisa Batista

PAC responded immediately on a 90+ degree day. They sent Louis he was professional and communicated clearly what was going on with my central AC unit. He advised what my options were and we discussed the annual service plan with PAC which I purchased due to the quick response and Louis being so professional. I am now cool and worry free

john monaco

Ken and Jim were professional and polite. They double checked all their work and cleaned up everything. And arrived not long after I called about my issue. Fantastic!

philip tom

Luis, Chris and Bob were very professional. They answer all my questions and they were like an artist with their pipping. They came replace the tank and cleanup before leaving. I would definite use the in the future for plumbing, heating and hopefully install central air for my home.

adian vlogg channel

He replace a motor for my AC I was very happy with the work he did he explained everything he was doing and very pleasant to speak too I was very happy with this company I also took a membership with them so they will be coming back I give them 10 stars

Ethel Damitz

Zoned air conditioner installed. Andrew and Jevon were professional and explained everything to us. No stress no mess, great job guys. Very happy with everything.

Tony Frazier

Devran arrived on time and set about the task at hand in a professional manner. Very pleased with the end result and the techs work

Lisa Naudus

John was great. He told me the repair would take two hours. He was done in one and then made sure all the radiators were bled and working. Awesome job as usual.

Jason Arnett

I had to have a gas dryer hooked up. The guys showed up and we’re friendly, courteous and professional. They explained what they were going to do and completed the job quickly. I will definitely use their services again.

Jose Rodriguez (JLR)

P.A.C. Team is amazing. I would recommend this company to everyone. Each Technician has been a great experience. Thank you all.

Karen Thompson

Phil was timely and professional in providing HVAC estimate.

jonathan roberts

James was very respectful and professional as he fixed my unit in a timely fashion. Thank you PAC!

Shawna Williams

Luis came out to troubleshoot and repair our A/C. He’s very professional and friendly and didn’t take long to get everything fixed. I would definitely be happy with him coming out again for any plumbing, AC or other house issues. Get the membership package it definitely pays for itself really quickly.

Maria Parillo

03.28.2022 - Your service tech John was just at my Moms in Staten Island ( on Rumson Rd). Fast service on a heat/heating unit not working on a 32 degree day. John was efficient and quick and very nice with my Mom. Thank you! Thank you! I highly recommend P.A.C. Plumbing, Heating, & A/C.

Anna

Wonderful experience all around. Devran was professional and knowledgeable and my issue was fixed. I was very happy!!

Chris McCabe

James came today to perform a heating system checkup. He was on time and went straight to work. I've used P.A.C. before and will definately use then again and recommend them to anyone that needs plumbing services.

Dwayne Britton

I had to update my review, I had an active leaks and needed someone to come to my home immediately. The staff from the person who took my call to the technician Devran were all excellent. I felt cared for like family, and respected through how I was treated all the way to how my home was treated. I do not see myself ever conducting business with another company. Thanks again P.A.C. I couldn’t be happier with the work that was done in my home as well as the professionalism it was done with. The work was done by skilled tradesmen and Eric was a pleasure to work with. The planning and designing phase was a breeze and they were able to bring my vision to reality. I will certainly be working with them again in the future. Every step was top notch from the office staff, to planning, to the work done, and the care given to keep everyone safe in the covid reality.

Meryle G

P.A.C Plumbing does a great job. They’re efficient, polite, patient & a pleasure to work with. Thank you for coming out to Brooklyn & thank you to John & Gerard for efficiently working with Navien units!!

Angie Midgley

Reliable company and very quick to arrive to their scheduled appointments. This past week, my family and I had plumbing issues that was efficiently resolved with great customer service, from one of their technicians; ANDREW! Would highly recommend to family and friends for quality service and support.

Robert Nixon

Just had a service done on my AC. Luis was great. He was informative, professional and punctual.

Willy GunZ

Very honest and very attentive. Very happy and will definitely recommend and use them again

Mary Perry

I found them to be very professional. Polite, and understanding. These guys was so nice and efficient. I will use them again. Thank You

Mike Olthaus

Technician was amazing great guy great service awesome job..

Shawna Williams

PAC is a great plumbing service. Peter came out assisted by Luis and they found and quickly repaired leaks in our two upstairs bathrooms that made there way down the next two levels of the house. Professional and friendly team. Peter is very knowledgeable and came up with a fix for a separate need I had. Came back the next day and I couldn’t be happier to use my portable washer in my master bedroom. Definitely recommend everyone sign up for the membership. Definitely pays for itself over time and you get a discount starting with your first job.

Tom Trupiano

PAC Plumbing was very professional and helpful when it came time to replace my tankless water heater. My original unit was 16 years old and I was experiencing trouble with it. I contacted PAC Plumbing and they came over to assess the problem . I decided to get a new unit and the installed it for me . They were on time and very neat when it was time to clean up. I highly recommend PAC Plumbing for any plumbing issues. Andrew was very knowledgeable of the unit and took the time to explain what I needed to know about it.

Lorraine Defazio

Very friendly, still waiting on my receipt in email ,did not get it yet

Josephine Coco

PAC installed a new HVAC system in my home and they were professional, efficient, and reasonably priced. Andrew and Jevon were excellent technicians, they were kind, explained everything and did an awesome job! Phil came to meet with us to consult replacing the system and helped guide us to purchase the right system for our home. I would highly recommend PAC for anything you need!

Marie Bartolome

Victor did a great job fixing our furnace. He is a professional and able to fix the problem in a very efficient way. I recommend him 100%

Giuseppe Conte

incredibly satisfied with the service they provided. I had a furnace and hot water heater replaced. They showed up the day after assessing what had to be done and stayed from 8:30 am to 4pm. The prices were fair and the quality of work was great. I would definitely recommend them to someone else. And the tracking app they use should be an industry standard. Great work, guys!

John McAdams

Explained the job clearly and completely and answered any questions we had. Notified me when there was any problems (and there are problems with 50 year old houses). Their work was outstanding, Andrew & Jevon worked well together, both work areas were cleaned very well. They also removed the old water heater and old cabinet from the property.

Liz Cruz

As always, Bob representing PAC Plumbing and Heating was prompt and professional. I was satisfied with their service 100%. 5/17/22 Bob was excellent Is resolving my clogged drain. I would recommend him anytime

Michael Veach

P.A.C. Plumbing came to inspect furnace & heating system. The men were professional and personable. Did a great job.

Linda Wong

I called PAC Plumbing Heating & A/C for a gas leak, so what I thought could be a gas leak, because the smell my brother identified was just pungent. The technicians that came were Andrew & Mike, they were so helpful and wonderful. They throughly checked the whole house and they were sure it wasn't a gas leak, but took the time to look at what the culprit could be. And guess what? -- It was dog food from the previous owners. They shipped it to the house and we kept it for them, apparently it was perishable items. A laughable story to be told during family night dinners. Beyond that, Andrew and Mike was a delight to work with. Thank you so much for your hard work and coming out in such short notice. We appreciate your hard work and throughly checking our house for safely. Forever thankful, Linda.... =)

erlinda delaney

Excellent service from the initial phone call to completion of service . Devran and Chris went above and beyond to replace the flue on my gas drier . I received same day service at an excellent price !

Maurice Codron

Victor has been outstanding in the course of his duty He's a asset to your company I commend him for his professionalism, integrity and distinguish approach to solve our problem Thanks again Victor and keep the good work

Keith Johnston

PAC was excellent and went above and beyond with no complaints. I am a knowledgeable tradesmen and very particular about the work that is done on any of the systems in my house. This being said Bobby and Gerard did all research on all questions I had about manufacturers recommendations on my condensing boiler and instant hot water heater. Manufacturer was very specific and these two techs were perfect for the job. They were knowledgeable, professional, skilled and spotless. Thank you both for going the extra mile and for the excellent job. PAC will be my go to contractor from now on. Thank you everybody from the staff at the office to the work completed P.S Bobby was the first to come to my house and his professionalism and knowledge were what made me originally decide to go with PAC after many hour of research. Then I was fortunate to get both Bobby and Gerard

Abby Cuty

Loved them! So nice and so helpful would definitely recommend

Laura

Bobby and Jimmy fixed my shower issue. The water wouldn't turn off and I had to shut my valves off after I showered. Now everything is perfect! I would definately recommend using this company. Thanks Bobby & Jimmy

Matthew Lund

Devran and Pete were both very professional and did an amazing job. Showed me the prices for the different projects that would need to be done, and added projections for anything else outside of the main issue I called them for. They removed the old and installed the new faucet and installed new valves for the water shut off. Done very quickly and with extensive knowledge. I know I will call them to get any work done again in the future.

robert wodarski

Phil was exactly on time, had a very neat and professional appearance and he conducted himself in a well spoken and knowledgeable manner. He is an asset to your business

Hany Youssef

Very professional staff, very friendly & well knowledgeable They are patient, flexible & make sure you understand the problem & the ways they offer to resolve it, frequent check ins to make sure everything is addressed They were able to figure out the problem and fix it on the spot Great help & relief Highly recommended service

domlepore

Maintenance on FURNANCE. They are very professional. They follow up on all appointments and always show when they say. I am very satisfied with PAC. Their motto should be "ANYTHING LESS THAN EXCELLENCE IS NOT GOOD ENOUGH". I feel confident that when I need them, they will be there.

Brian Roberts

These guys are top notch and the only plumbers I use. Had an emergency situation with a stopped waste drainage pipe. PAC came within 2 hours and fixed the problem! Bobby and Devron were the service techs who came to do the job, and they were highly professional, courteous, and answered some questions I had about the issue. I couldn't be more pleased with the service, and I am going to specifically request them for any future work, if they are available. I would highly recommend PAC plumbing to anyone.

Flower Child

My heating unit broke down. They came quickly, fixed it, and I had heat again within the hour. This great service is especially appreciated on a cold January morning, like today.

Roman Gadzhiyev

They responded fast to my problem and came next day. Also they provide a good service and answer to all my questions. Greate job.

Cindy Huerta`

I would highly recommend P.A.C.!! Bobby and Pete did an amazing job. They came in, asked where the issues were (Shower, toilet, bathroom sink, a lot had to be done) and they were straight forward with my family and I on what needed to be done. I had VERY old pipes (1950’s old) and they changed everything to PVC pipes. I have a functioning bathroom sink after years of never having water going through there, we used the kitchen sink all this time so it’s going to take some time to get used to now that our bathroom sink works lol. They did an awesome job, I wish I had before and after pictures to show all of you. Thank you Bobby and Pete for all your hard work!!

Allison Lapin

Paul and his team are excellent! We worked with Bobby on a few things that other plumbers completely destroyed. Bobby was professional, fast, and cleaned up thoroughly when he was done with each task. We now have functioning plumbing thanks to these guys! I highly recommend P.A.C !!

Frosso J Adamakos

We recently bought a house and decided to buy a maintenance contract with this company. We have been beyond pleased. Anytime there’s an issue which they’re always is in a new house they give you priority and come very quickly. Everyone who has come to work on the house has been great. They even explain things and try to help prevent you from having to call them which shows that they care about their customers and not just the bottom dollar. They also send text messages with updates And even send you a picture of who is coming and they are name so if you are home alone you feel safe and know what to expect. I highly recommend using them. They do plumbing heating and air-conditioning which is awesome and so much better than having to work with multiple companies. We really enjoy their services!

Michael Gerstle

Yesterday was the 3rd time I have used PAC Plumbing in the last few weeks and as usual the service was professional and beautifully done. I want to give a shout out to Andrew who after the initial visit I have requested each time because he explains in detail what needs to be done, I get pricing on the spot and the job gets done exactly as described. Andrew takes pride in his work, he takes the time to do it right and the results have been excellent. I highly recommend both PAC and Andrew for your plumbing services, you won't be disappointed.

Anne Vigliarolo

I manage a motel and P.A.C. has been our plumbers for 30 years. I have tried others but I always come back to P.A.C. and for good reason. The office responses to our problems quickly; the technicians are always fast, polite & neat (mostly); we receive an accurate estimate; the job is completed quickly and the invoice arrives as soon as the technicians leave. A little too fast.. Lol We love P.A.C. Thank you Paul! Your team is a reflection of you.

Leigh Renhard

John was awesome! Very profession and courteous.

Charlie errichiello

James came on time and did an excellent job. Took his time and explained what needed to be done

Alanna Mondiello

There was a leak in the apartment below mine which required access to my kitchen's plumbing. Bob and Drew came on time, super friendly and personable, organized, cleaned up after themselves and didn't mind the occasional visit from my cat. Would definitely recommend and use their services again!

Edwina Dargins

Technician Devran always provides excellent, quality service. He makes an adequate assessment/ evaluation of the job to be performed ( always trouble shooting, before he begins the task ). In concluding Devran exudes professionalism, he is always courteous and willing to explain the issue(s).

Bonnie Nelson

P.A.C. Plumbing came to check out my central A/C system after it sustained external damage. They responded promptly, were competent, were reasonably priced, and were very pleasant to deal with throughout. I couldn’t be happier.

Wendy Oliveras, MS

PAC is a great company. From beginning to end the services were excellent. I especially thank Technicians Devran and Gerard for their professionalism and efficiency. I am very happy with the work they did in my home.

Carrieann Dixon

Small stupid issue with new HVAC but James handled it quick and professionally. And he understood my frustration and why I called

pennymartina

I called PAC because I needed a leak fixed in a sink that had just been installed by a contractor. They came out the next day, found the problem right away and fixed it. They also explained what the problem was and what they were doing as they went along. The problem was fixed, and I am very happy with their work.

Joan Jones

So happy to return to report completion of all the work at my elderly fathers house! Everyone at PAC kept in clear communication, showed compassion and understanding, and completed the work as promised. I will contact PAC in the future for any plumbing or HVAC needs! Thanks!!

DeWitt Velez-Rowe

Thank you P.A.C Plumbing. They were very thorough, diligent, considerate, and professional. They worked collaboratively to address my AC unit and water heater issues They left the space clean and discussed future maintenance options upon my request. From my meetings with Eric, to the installation with Gerard, and follow-up with John, they made sure the units are running optimally and were very pleasant making any adjustments or addressing concerns. I will definitely cover my future needs with P.A.C and recommend them to others.

Rosario Carluzzo

I had my gas meter locked by National Grid due to a gas leak which required a Master Plumber to make repairs . I contacted PAC Plumbing. I was very pleased with their honesty, quality of work and how quickly they were able to have my gas turned back on by National Grid.

Concerned NY Citizen

I used them to install two new 50 gallon hot water tanks. The crew did an excellent job, installed both manual and automatic shutoff valves and were very respectful.

Sylvia Lopez

Very happy with the professionalism and friendly staff that P.A.C. provides. Andrew and Kerry are amazing. I highly recommend this company.

Lisa Bennett

Leaving this review for work done for my mother. Andrew and Bobby Showed up right on time, were courteous, respectful, and professional! They walked us through every step of the work they recommended, priced it out and then got to work immediately to fix the problem. This is the first time my mother has used PAC plumbing but it was on my recommendation and they were just as good for her as they were when I use them at our house. I would recommend them in a heartbeat

Shanee Bujarski

I am very satisfied with the level of service that I received from the gentlemen that came to service my boiler. There was a electronic/technical malfunction that was preventing my water heater from shuttling out the carbon monoxide during the heating process, and they knew rite away what the issue was and how to fix it. They were efficient, and worked with me on my tight schedule, as well as a competitive pricing vs. other companies. Would 10/10 use P.A.C. again, as well as would recommend

lisa tamboni

I don’t normally write reviews, but I would definitely recommend PAC Plumbing Heating and Air Conditioning. Bobby and Louis are awesome! They are very nice, professional and knowledgeable. I will be definitely using them in the future.

Louis Mazzarisi

The men who came were wonderful and repaired the issue in under 10 minutes. They texted before arrival and were on time. Will definitely recommend!

Myrtha Jean -Baptiste

Luis F. was excellent he explained the problem and from beginning to the end ,I would highly recommend pac too anyone seeking plumbing issues

Etienne Lemarie

Wonderful people. My AC was installed by a family member and PAC still agreed to help me out, in the middle of the summer. Professional, courteous and honest people, would definitely recommend to work with them. Keep up the good work guys!

Irene Galvin

I highly recommend PAC. Prices are fair and workers are professional.

Roxanne Ingoe

We've used P.A.C. for a few basic projects over the years and have always been very happy with their work. Our latest project was a powder room. This involved several trades - plumbing, carpentry & electrical - and every one of them did a great job. They showed up when they said they would, they were professional, and they kept everything tidy. A special shout out to Jesus C. who did the beautiful finish work, including a complex floor tile pattern. When we needed to make adjustments, he was super patient and worked with me to make it exactly as I envisioned. It looks amazing and we are so happy with it. I will definitely use P.A.C. again and recommend them to everyone who will listen.

Shawn Dwyer

Professional, polite and friendly. Fast also, as I was provided with an estimate on the spot.

Steve F.

Had a leaking pipe in my bathroom and they were able to send someone out as soon as they could. Bob was professional and respectful of the property. Very clean and efficient. They tried to upsell some stuff which is understandable but annoying. A bit overpriced but I couldn't fix it myself so who am I to say

Jimmy Emery

My tankless water heater stopped working. I called PAC Plumbing and they sent Andrew over the very next day and he fixed it 1-2-3 and the price was reasonable. This is a top notch company and I recommend them 10 times out of 10.

Mike A

I would recommend PAC Plumbing. Bobby the technician and his associate were both great. They were ahead of their schedule appointment time and they thoroughly went through trouble shooting where my flood was coming from, They were to figure out the issue which was an incorrect setting on my hot water tank and boiler. They went above and beyond to adjust the temps on on both units to make sure that they were safe for use. I would use them again if any other problems should arise.

Peter van Alfen

Overall we've had a great experience with P.A.C. On his initial visit to assess the job, Paul was on time, friendly, and highly knowledgable about all our various options. P.A.C.'s subsequent customer service has been excellent. Paul and Nick were very responsive in setting up the job and answering any lingering questions. Bob and Andrew spent the better part of a day installing the tankless water heater and came up with great solutions to tricky installation problems. Both were also very pleasant and courteous and were happy to answer the many questions I had about the new system and other systems in the house as well. Kudos to them all!

Latesha Williams

Over the years, I have used PAC Plumbing to repair bathroom fixtures in my home. One of the water valves in my laundry room had a slow leak. Devran did a great job of replacing the entire assembly. He arrived early, was courteous, professional and cleaned up after the job was done. He even put these paper covers over his boots before entering, which I thought was very considerate. I would recommend PAC in the future and very appreciative and satisfied with the service. Thanks!

Kerry Fox-Hypolite

Our techs were Peter and Mario. They did a fantastic job working on our clogged toilet and tub backup.They worked tirelessly on the issue. Would hire again if we have another plumbing issue.

Ann Marie Dilluvio

Service is great. Bobby and Andy did a great job changing the vanity, pipes and snaking the drain. Only thing I didn’t like is my quote didn’t contain all needed changes. They added 600 to my original quote to change some valves. They did give me the repeat customer discount. I will use them and recommend them as their service is impeccable just a little pricey.

Steve LaRocca

Amazing Company! We just used them for a full oil to gas conversion and they did an incredible job. Everyone at the company is extremely helpful and knowledgable. We also used them when national gird locked our meter due to a tiny gas leak. PAC helped us get the permits through and get the gas turned back on ASAP. I would highly recommend them!

Moses V

On October 12, 2020, I called P.A.C Plumbing, I told them that my water heater was leaking. Gerard called me to tell me that he was on his way to my house and they sent me a text message with updates of his arrival and the picture and name of the person who is coming to my house.The P.A.C technicians Gerard and Andrew wore their mask and covered their boots before they entered my house, they were very nice, professional, knowledgeable. They took out my old water heater and installed my new water heater in 1 hour 48mins and cleaned up after themselves. I was so happy with the service that I also purchased an annual maintenance plan.. I highly recommend P.A.C Plumbing to my family and friends.

D. B.

P.A.C. Plumbing gets 5 stars for the quality of their work, their professional repair team, and their communication through text and email. Gereard Jensen did an excellent job of diagnosing and replacing the Ignition gas valve in my HVAC unit. One week later the unit stopped working. He came back and together with one of their company technicians they diagnosed the problem. My HVAC is 17 years old and needs to be replaced. But they extended its life when Gerard replaced the heating and cooling circuit board. Gerard was great, always freindly, professional, and skilled. I never worry because PAC Plumbing has always diagnosed and fixed any plumbing issues. You know who is coming because they email a photo and bio of the technician assigned to your repair job. I have been using them for about 10 years and the quality of their work remains immpeccable. Great company and excellent work!

Jennifer Mccumiskey

Ken and Matthew were extremely professional and polite. They walked me through everything and made me aware of the price before starting to work.

Sam Rodriguez

I rarely post reviews anymore because I’m lazy and I don’t find the quality of service to be worthy of my time. That was until we used PAC. Bob and Rick. They came on time. They were clean. They went above and beyond the call of duty. My house was a pig sty. I didn’t have time to change the cat litter. It was bad. Not one complaint. Not one eye roll. They gave us suggestions that we never thought of for everything. They gave us updates. Told us how to maintain the system in a language I understood and how to prevent fires and carbon monoxide poisoning (which means I didn’t realize I was almost causing them). I never thought I would go bonkers, in a good way, over a plumbing company but I have (they offer a wonderful maintenance service also). And Bob and Rick. I would have hugged and kissed them to death for giving us hot water if I didn’t smell from lack of a shower. To the moon and back, we thank you both so much.

S T

Professional crew. Came in installed our new central AC/Furnace. Made sure everything was tested and in working order before leaving.

Ralph Gino

Great company, they installed a complete HVAC system in my house. They are clean, professional, and very knowledgeable. They completed the work ahead of schedule. What surprised me the most was the beautiful job they did installing everything. This is the second time I’ve used them and it won’t be the last. If you’re looking for the best in Staten Island PAC is the best service I’ve had and I tried most of the other companies including SEARS who oversold me on a three ton furnace for $4500 w/o the extended warranty. PAC did it for $3500 for a 4 ton. The price is right and the service is beyond and above. Thank you PAC and keep up the good work.

Jim Kingsepp

Installed two boilers with three zones and two A/C motors — casualties of the flooding earlier this month — all in a day. Left the area clean after they were done. Great team. Friendly and experts at what they do!

Robert Carter

Very Professional. I love their communications via email and text. They took a tough job and accomplished it in a very short time. Added a water meter located in a hard to find location. Would definitely recommend this PAC Plumbing.

Carol margolis

PAC, as always, does an efficient professional job. The two technicians Ken and Kerry were technically skilled, communicated well, and professionally completed the job. Ken troubleshooted the issue with the shower and faucet, and the job was completed the same day.

Amy Zavatto

P.A.C.was very responsive and very professional, both their receptionist and dispatched plumbers. They were clean and respectful of my home. My only issue was the price seemed high for the work done, but I'm grateful for the fix and will use them again.

AK Dasgupta

Ken answered all our questions in detail. He explained the problem, the repair process & and the expected outcome. Ken is a very personable and respectful professional. It was a pleasure to have Ken come to our house and solve our problem.

Michael Ceciliani

P.A.C. plumbing professionally installed a water leak detection system in my home to protect against flood damage and save money on my insurance premiums! They were in and out and did an amazing job, both men, Bobby and Peter were extremely knowledgeable and workmanship is impeccable. This device is not just plumbing, there was alot of programming and set up with the manufacturer (by phone and internet) which they were totally capable and successful. Couldn't be more happy about how the whole job was evaluated, ordered (thanks Mathew) and installed and tested. Great job by the whole P.A.C. team. Mike Ceciliani, Staten Island, N.Y.

Orazio Castellana

James did a great job for the instillation of the Remi halo excellent work looks great.

Aron Nisanov

Today the technician Joe came and was very thorough and easy to understand not a smartass like some other technicians I had to deal with in the past. Joe went out of his way to get new filters and replaced them in no time. Came up with solution with less time and money consuming. I strongly recommend. There were other technicians I dealt with but he was the most understanding and professional. Let’s live and see for more experience with PAC.

Mark Zguro

Fantastic service on replacing my Hot Water Heater and hook up. From the initial visit the fast and comprehensive assessment and estimates , along with all the payment options made the process very easy. The professional and courteous installation by Devran and Pete completed the job. They were great, communicated well and followed extra efforts to remain safe and Covid-19 PPE compliant. 5 Stars. No doubt. Mark Zguro

Ming Cheung

Excellent service. Technicians were very prompt and on time, had great attention to detail and experienced. I have a baby I'm the house and they were very considerate when it came to his safety locking baby gates behind them every time.

joseph luciano

John was very knowledgeable and did great job.

Paula “Sifu Paula Wong” Reinhardt

I needed a plumber to fix a leak in my bathroom and PAC answered my call right away. Within the hour they came and completed the job efficiently . It cost a lil more than my other guy but was worth it. They were there when they said they would be there and were courteous I will recommend them to my friends If you need a plumber you can rely on call them I’ve always noticed them because their office is across the street from one of my fav pizza joints- Deninos - good neighborhood plumber

Linda Spadafina

Routine maintenance under the service contract. They contacted me to set it up. Techs were on time, did the job quickly and professionally. I've used them for major repairs before this and have always been happy with the work.

greg deforest

I have nothing but good things to say about my experience with PAC, from assessment thru job completion they were friendly, professional, and thorough. Bob and Andrew did a great job and left the area clean and fully functional, thank you!

Oluremi Cole

The representative was prompt, knowledgeable and professional.

Marcy Carr

Bob was amazing! We were panicking as there was water everywhere. We had called four other companies, no one else would come. He told us that if we pulled the toilet and opened the wall we ourselves could save a huge amount of money. We did, the I called him, and he came back and completed a huge repairs in under three hours! P.A.C. you have new customers for life!

Julia Gavrilova

We hired unlicensed contractors to completely remodel our bathrooms. After they had finished the job and taken our money, we had a musty smell coming out of the bathroom, almost as if there was a dead rodent rotting away somewhere. I called PAC and they performed a peppermint test to determine where the smell was coming from. They said it was the toilet. They scheduled an appointment to come take apart our toilet where they noticed that the previous incompetent construction workers did an atrocious job. PAC explained what had to be done right the first time and they did a phenomenal job fixing it. Bobby, one of the technicians, even called his boss and owner of PAC, Paul to come look at what was wrong and Paul suggested what had to be done to fix it. Everybody that we dealt with at PAC from their scheduler Teresa to the technicians Pablo and Bobby were an absolutely pleasure to deal with. PAC can be pricey but you are paying for the terrific work they are doing and their job is guaranteed. Lesson learned to hire professional contractors only and for any future plumbing, heating, or A/C work that needs to be done to only call PAC.

Olga Kahaly

On Sunday morning, March 19, 2017, we discovered that our water heater went. Kitchen downstairs flooded and we didn't have any hot water. Everyone in our household had to hassle Monday morning with pots of hot water to fill the tub. We contacted P.A.C. and they were at our house Monday afternoon replacing our water heater. Bob & Phil were the technicians. They were extremely efficient, courteous and professional. They kept us informed as to what needed to be done. AND they cleaned up after themselves. P.A.C. replaced our furnace a few years ago in the middle of the winter (actually the coldest day of the year). We were highly impressed with their service. This is why we are returning customers. We recommend P.A.C. to anyone who needs plumbing services.

Danielle Hanlon

Technician was courteous respectful and knew what he was doing

Catherine Lavender

They came out on Christmas Eve to repair the clogged sewer line that was flooding in our basement -- they absolutely saved our holiday! Excellent work, reliable and professional -- can I give them SIX stars? We have a service contract with them for our (space age high efficiency) furnace system as well -- such a great deal!

Ken Filmer

I called PAC for help at 9 AM, my problem was resolved by noon the same day. Andrew, the technician who helped us, was courteous, polite, neat and efficient. He pinpointed the problem, offered solutions, and gave us the price. This is not the first time that we have used PAC, and it will certainly not be the last. As a veteran, I appreciate their 10% military discount.

mark makoc

Been a long time customer. They are very professional , on time,. They always get the job done right the first time. Highly recommended!

Janice Foster

I have been using PAC plumbing for years. As usual they answered my call in no time flat. Nick arrived promptly. I explained my problem and he had it fixed in no time. Both men were very pleasant and professional. They had all the equipment they needed right on hand and were very neat.

Deepthinker64

Excellent experience all around. The plumber , Robert , was very knowledgable and efficient. Explained the work involved and parts needed very clearly. Price was affordable and the job was done very professionally. Very pleased with entire process.

Roberta Sullivan

Once again PAC Plumbing came thru for me. Phil n Nicky installed a great air conditioning condenser for my home. They came early in the morning n did not stop working until they had it installed and up and fully operational. They were very efficient n did an excellent job. I would recommend PAC to my family and friends. Thank you PAC!

Chad Petrovay

P.A.C. Plumbers are always professional. I know that when they do work on our house the work is done right.

victor vega

Joe our technician was awesome. He not only fixed the problem but was empathetic and thorough. He arrived quickly after the tracking notification via text and was liked by everyone at home today

Tony S

A very good experience. The crew (Bob and Joe)were courteous and professional; arrived on time; explained exactly what they were going to do and why; worked quickly; and cleaned up. Questions we had with the office staff were answered clearly and to our satisfaction . We would use them again and recommend them .

Doreen Klotz

James was on time, knowledgeable n polite

Christopher Ramessar

I have used PAC for 2 homes now and only have good things to say about the service price and experience.

Martha Essex

We had Bobby here. He was very professional and very very knowledgeable. We will definitely be using him again!

Leonard Alfano

P.A.C. has been my plumber for a few years. Great & dependable service. Ken & Jim were spot on.

Bruce Feld

Excellent service Technician was very knowledgeable and courteous PAC is always responsive to a need especially when its an emergency Gladly recommend them to anyone who needs a plumbing and heating/ac contractor

Joe M

P.A.C. Plumbing, Heating & AC came through when I needed them! My water heater stopped working, and they had be back up and running in a little over 24 hours from the Gerard's first visit. Nice, knowledgable, and skilled, Gerard made this as painless as possible.

Jose Sanchez

The work required resetting the toilet. The work was professionally done. Peter Litizio and his assistance were very polite and carefully worked the existing facilities around the work area.

Kevin Burke

The repairman was very professional and personable. He called before he came to the house both times to do the estimate and the work. Great job, thanks!

Donna Marsico

Awesome experience. Tech Gerard was friendly, knowledgeable and quickly assessed the situation and fixed the problem with our central air system.

Bob Lombardo

Great plumbers. Very expensive for snaking out a drain.

Lara Calderon

Bob and Drew came on time and were great! Friendly, knowledgeable, explained everything and did what they could today and scheduled appointment to finish what needs to be done next week. But they were great!

itingsi

Very happy for my newly installed indirect water heater, great job done in a record time. Very satisfied for your professional team, they are on time and done the job with efficiency and professional knowledge. Will be contacting for future work on plunging and heating. Thanks!

D Casey

Great service, great company, they never disappoint

Lesly Carazas

Luis F. was really nice and answered all my questions, super efficient and knowledgeable!

Moamen Tayeh

Victor was great, very knowledgeable and patient and quick in his service. Would definitely recommend!

Claudia Geerin

Andrew and his assistants did a very good job. They answered all my questions and were very professional.

Ella Latta

My technician Gerard explained the cause and effect of my plumbing problem and resolved it and contacted me personally to make sure everything was working afterwards probably Thank You P..A.C Plumbing, Heating for your outstanding services and Technicians ⭐⭐⭐⭐⭐

rob zorcik

Bob and Drew were awesome. Really nice guys. Really professional. Really knowledgeable. I wish that every person I had come to the house to fix something were like these two guys. Not that I hope to have plumbing issues again, but would love to have them back.

Charlie Santoro

Great job on oil to gas conversion new heating unit and indirect hot water heater. All employees were committed to doing the right job the way we wanted. Paul was hands on during the whole process and really cares about the quality work his team provides.

Patricia Cassillo

John is an excellent technician. He was on time professional and courteous. I have been using your company for 19 yrs.

Michael Smith

A fantastic company, with phenomenal workers. Bob and John was not only successful with completing the task promptly. The job was done with cleanliness and professionalism. They kept me fully informed through every point of fixing my bathrooms. Thank you sooo much guys !

Omar Pereyra

It does not get any better than PAC Plumbing. They are replacing the main line trap and installing a tankless heater in my home. Top notch pricing with knowledgeable and skilled technicians. Add in the fact that their customer service is second to none and I have never had such piece of mind having a company do work in/on my house. which is invaluable. I highly recommend. Updated 8.11.21 The customer service team and Bobby D @ Pac Plumbing are a pleasure to work with. Bobby is a consumate professional, very knowledgable and his workmanship is excellent. On this latest project I had leaks coming from 2nd floor bathrooms into the 1st floor apartment. As usual Bobby took his time to properly investigate and diagnosis the issue. Bobby and his apprentice Chris took care in the demo work to access the pipes that needed replacement and then executed the job to perfection. With competitive pricing and excellent workmanship I have peace of mind when Bobby D. from PAC is on the job. I highly recommend.

Germann Vesterman

This is the 3rd Job that PAC has come out to do for us, and their level of knowledge and expertise is only surpassed by their level of can do spirit. My house is over 100 years old and needs lots of TLC to get it to do the things that new construction does, with PAC on my side I no longer have to worry. Thank you Bob, Andrew, Matt and the rest of the team...you guys rock!

Joe Filippazzo

I have been using P.A.C. for over ten years for all my plumbing, heating and A/C at multiple properties on SI. It's very simple. Get a service contract with P.A.C., they come and check out the unit twice a year and make sure you're good to go for the season. Any issues call and they come and resolve it quickly. No worries, no hassles. The guys are great and service is outstanding.

Judy McCarthy

The plumbers Phil and Devran arrived on time. They covered their shoes. They surveyed the plumbing problem and answered the questions I had About the fees and parts. The work was done to my satisfaction. They were polite and cleaned up after themselves.

Marco Juarez

Kerry was very professional and informative.

Joanne Pentangelo

We returned home from a week's vacation to find a flooded basement. I called PAC and they called me back immediately and sent Robert to fix my problem. Even though I insisted the problem was a pipe in the wall leaking hot water, he discovered quickly it was not; my water heater was leaking all over the place. Within 2 and a half hours, I had a brand new water heater and new valves installed and running well. I am beyond grateful for the fast response and professionalism of your technician, Robert Dorta. Thank you again!!

Thomas Gerbasi

Devran and Mike were true pros - on time, diagnosed the problem, knocked the job out and cleaned up. Great guys as well. Have never had a negative experience with P.A.C.

Stanley Dash

P.AC. has done much work for me over the years. Very competent and courteous. John and Louis did a great job.

lucille dybdal

Bob and Drew came to my mother's house on a last min issue that occurred. They were highly skilled, and corrected the problem while at the same time were considerate, respectful, helpful and more importantly, completed the job to my satisfaction. Thank you Bob and Drew!

Linda S

In preparing our heating system for the winter season, the tech found a tiny gas leak in the end cap of the gas pipe. Very careful work with attention to detail. The piece was changed and I have no worries about the safety of our system. Thank you!

George Walsh

Hi Joe came to our house he was well trained, friendly and professional an absolute benefit to the company. We have many properties and came here to have a back flow valve installed and stayed . Customers for life.

Wilfredo Paderon

I have been dealing PAC for a number of years. They are professionals and treat their customers fairly and respect. They guarantee their jobs until you are fully satisfied. I highly recommend PAC Plumbing to all my friends.

Karilyn Clausen

I have to say that this company is very professional and I'm very happy with their service I give it 5 stars

Sheila Russell

I want to thank PAC Plumbing and Heating for the prompt service they provided to me when my furnance went out. Not only was Joe, (the technican) at my home within the hour, Joe was friendly, patient and knowlegeable about his job. He was able to diagnose the problem immediately. He provided me a quick training on my system (since I'm a new homeowner) and he also informed me about the maintenance schedule that would be needed for my system. Thanks Joe for your prompt service and technical information!

Alexander Williams

Very qualified tech Victor came in checked everything did the job and cleaned up after himself, great job

Antoine Agard

It was a good experience they arrived early and fixed the major clog in bathroom sink and tub. The technicians were very professional will recommend this company again and use again if needed.

Diane Giordano

The staff member that did the repair on our bathroom sink was named, John. He was quick, courteous, and professional. He got the job done well and I appreciated it. Thx.

Rick Nieva

The plumbers sent to my home were pro and fixed the problem quickly. This company is not the cheapest however. Never the less in the end you get what you pay for. So it was premium service for premium price. My advice is that if you want it done right call these guys, but if you're broke then go gambling down the block.

Tiffanie McMichael

John came to help us with our AC unit and he was amazing. He was super nice, informative and very patient with all of our questions.

Lisa Coniglio

We learned of P.A.C Plumbing from Power Flo Sewer Service. After being without Hot Water for the past 3-4 weeks and getting frustrated with the horrible customer service from Sears, we reached out to a friend for a referral. We were so thankful to get an appointment practically same day. We received frequent email / text responses and updates from Nick. And, more important, we now have Hot Water!!!! Phil was a pleasure to work with and informed us of other services P.A.C provides. Price was affordable and accepts all forms of payment. We will be sure to call again when in need. Thanks again!!!!

Denise Rossilli

I had problems with the person who was sent to my house the previous week. I spoke to the company and they were very responsive. The two men who came to my house arrived on time, were extremely polite and respectful.

Cathy Jeanne La Furge

Well the last thing you want to do on a weekend is to wait for a service call to come, but if you make your appointments in advance you will not wait. I make my AC cleaning appt in the beginning of April, so I do not have to worry May to October. Then October I have the heater serviced. Do not hesitate to contact PAC for your needs.

Edgar Santiago

PAC plumbing was on time and completed an exceptional boiler install. Highly recommend their service.

Crismely Abreu

Thank you so much Bob for coming last night to check the heating system. He took the necessary time to find the problem and answer my questions. He was very professional, respectful, and honest. I would recommend P.A.C. plumbing.

TGIshop 120

Ken is very knowledgeable and through He resolved issue quickly and made several suggestions for better options

Max Archange

Very professional and knowledgeable. Gerard came in, assessed the problem. Problem was fixed within an hour. Definitely would recommend and use them for any issues with heating, plumbing and A/c.

Sean Muldoon

Best decision to go with P.A.C. Plumbing and Heating. Joe S. was a pleasure! Personable, professional, courteous, and most of all knowledgeable! Problem was resolved as quickly as possible, including having to venture out to obtain a new part. I'm glad I signed a service contract with them.

eugene segal

Amazing team !!!. Answered all the questions. Very professional.

Ahmad Othman

They did an amazing work fast and efficient, and my family are extremely satisfied.

Donald Brown

Excellent experience ! Annual inspection!Amazing

Erica Goepel

Bob and Drew has helped us several times. They are both very knowledgeable, respectful and clean/organized workers. P.A.C. texts a picture of the technician so you know who to look out for.

bella

Devran installed a sewer drainage cap and was very professional. His explanation of its purpose was easy to comprehend.

Robert Leo

Luis came assessed what needed to be done and took care of it

Indira (indigo)

Peter and Mario came to assess and fix a plumbing issue. They were extremely professional, efficient, clean, and provided the best possible outcome. I will be contacting this company again.

Lin

Bob and Peter did a fine job unclogging my slow-draining sink. They were professional, prompt and very courteous. I hope I don't have another clog, but will call them if I do!

MICHAEL DIXON

Luis F the technician Was fast and knowledgeable.

Greg Stellate

Very courteous and knowledgable. Gerod performed the boiler repair and water heater replacement I needed and explained every step of the way. He got one of their experts, Eric, to run over to give an estimate on a tankless water heater so it would be more accurate. They even wore foot coverings so as not to track dirt into the main living area. Signed up for their annual maintenance plan.

Stephanie Blake

I was impressed with the attention and my needs being met...the technician was professional in explaining the service being rendered and I will definitely keep PAC because the job was done in a timely manner and done properly.....recommendations, definitely!!!!

Kim Reinle

Lou was very helpful. He came right out and explained everything clearly. We have a follow up appt set for tomorrow.

Peter Cagno

Excellent service, I couldn't be happier. The service man was on time for the appointment, was very courteous and we were charged a very resonable price.

Ivonne Vega

Positive:Punctuality and professional .My water heater was not work. The tech came on time and completed the work timely. Great job. I had heat within 1 hour.

Yanick Charles

I don't normally write reviews but after dealing with Bob and Pete from PAC I have changed my mind. They were very professional and efficient and informed me about everything they were planning to do. 5 stars!

vincent sapone

I called P.A.C. Pluming they came this morning. 2 nice men. Bob and Phillip. They were Very kind and very truthful and very helpful. They listened to what my issues were and they fixed them. I would recommend them again. Ask for Bob or Phillip.

Efrain

Gerard is amazing came in really professional found the issue with my AC unit and took care of it both of them did a great job thank you thank you

Stacey Austein

PAC always does a great job, always fast, reliable and their techs are great. I’m on their service contract which is awesome because my heating systems breaks down every year and they get me fixed immediately, thanks PAC.

Thomas DeLorenzo

My mom called PAC and monitored John in place of my father who was at work. John was very polite and patient looking for leak in a Moen faucet which turned out to be a lemon. Found loose screw inside the workings of faucet which caused water to flow down inside the faucet and flood my floor below sink. Corrected problem within a short period of time. Only problem was cost of service. Also gave me an estimate price to change a copper tube tube under sink which I feel is very high.

Carlos Castro

Thank you for your service! They were prompt and the service was great! I had a leak in my flushmate unit and they were able to fix it! I would totally recommend them to anyone!

Rosa Belle

Since moving to Staten Island PAC has been my go to company for for plumbing and heating work over the years, and recently the 2017 installation of my new Washer and Dryer., it appears that my old, out dated furnace needs replacing, and again, I contacted PAC. the technicians who came out yesterday, were very professional, and knowledgeable. Rosa Odom- McNeil

Wayne Stroming

Prompt, took the time to listen about the problem. Quick repair. I would recommed in a heartbeat. The only issue I have, and this isn't PACs issue, thats why I gave them 5 stars, is that a part that looked like it cost about $30 to make, cost over $600 totally outrageous. Nothing more than a small 24v motor, 3 microswitches, a relay, a diode, resistor and capacitor and some wire. That's it!

Judith and Gareth NYC

When you buy a house, apartment or Condo, especially an older one, you are going to need two things -a sense of humor and the names of some great contractors – be that a GC, an electrician or a plumber. We can’t help you with the humor, but we can help you with regard to contractors, in this case a plumber. We went with PAC and you should too. So, what is the focus of our laughter? We have a Victorian that we went into with eyes wide open, we knew it needed work - we just did not realize quite how much. But after the fire department extinguished the flames and the winterization revealed all the plumbing to be falling apart, not to mention so far out of code it was unlikely it had ever been in code, one thing we were looking at was complete replumbing. We had several companies come by, but the choice was easy. PAC, as in the owner of the company, Paul Campione, paid very close attention to everything we wanted to happen and everything we did not want to happen - from our preference for old materials (cast iron drains, lead sheeting for shower bed construction) to our desire to preserve the old parts of the house untouched. And Eric, his son, who managed every aspect of the day to day work has never once waivered from making sure that everything went exactly as we wanted. Simply put, Paul and Eric have an ethical compass that is absolutely true. They are also lovely people. Did we have hiccups? Sure. But the expertise of Mike and Daniel, Bob and Drew along with Eric’s determined oversight meant that not only did those get resolved, we avoided numerous pitfalls. An example? The entire cast iron stack had to be replaced. It was cracked from top to bottom. Oh, what lurks behind walls. Somehow, while managing to introduce previously absent venting to every fixture and do so without leaving a trace of that pipe work visible, Mike managed to find a way to avoid us having to dig up the entire cellar floor. To tie the new iron downpipe into the existing subterranean iron work took real skill but he pulled it off. We have just completed the last finishing work and are days away from closing out the whole process which means we have been through months of work and much anxiety, but we are as convinced now that retaining PAC was the right choice as when we started. Skilled. Diligent. Attentive. Ethically as strong as the iron they put in here. And darned nice. Your home may test your sense of humor, but if you get PAC in to test your plumbing you will have one less thing to worry about. Call PAC and meet the PAC or Eric yourself. You will see.

Sheila Russell

Victor was absolutely professional in his assessment of the problem. Would always like to use him.

Jo Ann Bennett

Technicians Michael and Devran were great handling locating source of flood and then repairing cracked waste pipe that was located in a very tight space. They also patiently answered all my questions.

Dani Robenault

These guys are fantastic! There professional and honest. I recommend them!

Rob Kafel

The plumbers where great..the office scheduled me for that day. The plumbers arrived ontime'.they where 'polite' they went right to work.cleaned up an awful mess and where professional in their service and a perfect repair was made..theyre are many plumbers but I would only call PAC .Thank you so Rob Kafel

T G

They came within two hours and did a great job! Will use them again.

Javier Rodriguez

Very professional. Did everything they could to help fix the problem. Went above and beyond. Will continue to use them for any of my plumbing needs.

Daniel Boyd

Check out all systems installed.

Vivian Montanes

Andrew did an excellent job installing a new boiler. We are very happy with the work. Thank you.

Adrienne Mikulka

Luis and Chris came and fixed my bathroom tub which was clogged up for days and already seen by two other plumbers who couldn’t make the difference! Thank you guys. I will always call you for my plumbing needs.

Muriel Henriquez

Devran was very professional and took care of the problem.

Arthur Sabatino

Luis is an excellent worker who is extremely knowledgeable, kind and friendly. He checks all the boxes. THANK YOU PAC!!!!

John Brescia

I would highly recommend PAC Plumbing for any HVAC,Heating,or Plumbing job. We have been using PAC for many years and have always been satisfied with their work and with their technicians that are very professional and always have answers for any questions we might have.

Evelyn Menjivar

The 2 technicians that came to do the job at my home were on time, they were professional, and cordial , they explain everything when they were done and left the area where they worked very clean.

Noah Schechtel

Great guy and very professional!!

Phil Tudanger

terrific service came on time very neat Bobby and the other tech did a great job explaining the problem to us,fixed it.Im glad Kohler told us about PAC since we dindt know they do shower door installs

william hickman

He explained the problem in detail, and took time to explore options .

Edward Barfield

The technician was professional, friendly, and knowledgeable.

Indar Ramadhin

Verry professional and knowledgeable and friendly

Nancy Walker

The technician who did my check up was prompt, efficient and friendly. All around a good experience.

Stephanie/Nicolas Brooks

James was very nice and professional..

Armando Estrada

The service is amazing, quality and respectful a total profesional.

Lauren Stoll

Bob, Devan, these guys are professionals and are always willing to follow up with a smile.

Julian Itz

Excellent service. Leo was able to repair our central AC unit in time for services. An asset to the company.

Bobby P

Technician came and fixed the problem In 25 mins. Very professional and efficient.

Lynelle Cross

Fast, efficient and professional. Very satisfied. Thank you for the same day service.

Lisa Keenan

Very professional, knowledgeable and polite. Great service.

Melissa West

P.A.C. helped me on short notice a day before severe weather and extreme cold. John went above and beyond and I am incredibly happy with the service provided. My house is warm again.

Wayne Mobley

Mac and Bob get excellent Service Repairs and our home are there a very knowledgeable and very consistent about their work that's straight to the point if you ever have any more problems please send them but like I said they're worthless 100% thank you very much

Daniel Leahy

Very prompt, friendly, and easy to work with. PAC is very efficient with their service and thoroughly checks all aspects of my heating and air systems.

Maksim Shligold

Nice place, Bob come in time, got the job done quickly and left place cleaned up. Prices are up front they are not the cheapest but fair and punctual. I will do business with them again.

Steven Campy

I had a slow bathroom drain due to clogged stub out ( pipe from wall ). These guys used a snake to clean it out and replaced all the parts from my sink. Took about 90 mins. Clean and proffesional .

Darrell Crosland

John and his partner came in, very professional, diagnosed the issue, and fixed the problem and most importantly, did NOT make me feel ripped off and for that reason, I shall be a return customer..JOHN IS THE MAN... HANDS DOWN..

Jim Callaghan

Devran was super. Thank you

Elle P

Great, reliable service as always

Mary Ellen Cilento

Excellent, prompt and courteous service!

Rosemary Bova

We’ve worked with PAC for years. Today’s team was great. A bit more attention to detail and thoroughness then in years past.

Rosemarie Scampas

From the start at the office to the plumber that serviced my home PAC was very professional. They did a great job and after they left you would not even know they were here.

Brian smith

Beyond professional, went above and beyond. Couldn’t ask for better customer service, felt he was very honest and professional about things that needed and didn’t need to be addressed. Will be using them in the future

Gale Jefferson

Been with this company for years, no complaints always received good service. Staff is very friendly and helpful with solving your problem. Recommended to my daughter, she’s pleased as well.

Kym/Kevin McCarthy

They answered the phone immediately, followed up and were reliable and informative. We were very pleased with the service.

Joanna Fredericks

Very happy that my sewer backup has been taken care of. Company was very patient with me, even though I had to cancel several times due to National Grid digging up my street.

Mohamed Thornhill

Bob and Lou preformed work at my residence on gas leaks and it was by my surprise to see how many gas leaks they found and within 2 days, bob and Lou fixed and replaced my gas lines, it was amazing to see how everything came out and in the end it was successful job done thanks to bob and Lou

Santi Debriano

Victor was very knowledgeable and professional. Excellent technician

Jane Dehazya

Fast response. Great communication. Good quality work. FRIENDLY. KNOWLEDGEABLE. Patient in responding to questions. Understandable explanations for those of us who are ‘technologically impaired’.

Joseph Cavagnaro

Ken and mat from PAC plumbing installed a new hot water heater after ours was damaged from hurricane Ida, they were professional and did a great job

leigh bauer

The gentleman was Wonderful!! He was very knowledgeable.

Matthew Noesen

Always great to work with people who really know what they're doing and are a pleasure to be around. Bob was great. He effectively and efficiently did a proper job.

Gen Chan

Needed a water meter installed. Company handled all the paperwork and the technician installed the meter without any issues. Thumbs up.

Chuck Contini

A/C unit need repair excellent service Luis was great

wayne kalish

Very professional and courteous service.

Contact

Photos