Reviews of HARP Home Services - Air Conditioning, Plumbing & Heating. (Plumber) in Hartford (Connecticut).

HARP Home Services - Air Conditioning, Plumbing & Heating

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863 Marshall Phelps Rd, Windsor, CT 06095, United States

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Information of HARP Home Services - Air Conditioning, Plumbing & Heating, Plumber in Hartford (Connecticut)

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Reviews of HARP Home Services - Air Conditioning, Plumbing & Heating

Daniel Daniel

Clay replaced a furnace valve. He is a good man, hard worker, skilled and polite. I am very happy with him and HARP. Yesterday they explained that they might not be able to find the part due to the age of my furnace. I told them that we've been freezing for 3 days and I have babies in the house. They in turn put a big rush of search and rescue on my job and found one somewhere and installed it Pronto. It works great. Everyone is happy! 😁

Christina Foreman

I was very pleased with service from HARP. The technician, Chris H. was excellent. He was a wealth of knowledge. I finally feel like I understand my heating system! Hopefully, he can come by and explain the new system to me when I get one! The availability of quality technicians during this challenging cold spell was priceless. Even though we had to be rescheduled, I found the company's organized scheduling system to be very good. The detailed invoice was also excellent. I will use HARP for my HVAC needs from now on. Please don't change a thing!

Cybill Thomas

We can not speak highly enough about all those involved in our new AC/heat pump and duct and ventilation install. Everyone arrived on time and was very courteous informing us every step of the way and requesting our input on desired locations. They were very respectful of our presence and the environment they were working in. They were all very knowledgeable handling unexpected findings with ease. I have referred them to my parents home several towns away and new install is now scheduled for their home as well.

Juanita Knight

I really did enjoy the service I received today. Chris Hanson the technician was very friendly, knowledgeable and did a wonderful job on cleaning my furnace. He explained what would be needed in the future for my furnace. He didn't try to play the games of pressuring my husband and I to purchase a new furnace right away. He was honest in letting us know how staying on top of maintenance would be all we would need for now. It's really rare to find a company that truly believes in servicing there customers with professional service and honesty!!! It's because of that reason my husband and I will be enlisting the Harp Home Service as our new place of business. I would recommend anyone looking for a company that supplys any of Harp's services to give them a try!! Believe me you won't be disappointed!!!!!!!

Michael Bobowski

From the service tech Dorian to the sales rep Shawn to the 3 install techs, Walter, Antonio, and the third I can't recall his name our experience was top notch. Dorian did a thorough check to be sure we had a cracked heat exchanger so we weren't replacing furnace without confirmation. Shawn was very easy to work with and gave us all the options available including 0% financing. When the installs guys came it was discovered we needed to have a scuttle hole retrofitted as access to our attic is small and too tight. Within an hour carpenter was there and gone an hour later having left absolutely ZERO mess despite cutting through plaster in wood lathe. He hung and laid down plastic and did a beautiful job. Thanks to all the crew that came out and got our system installed in such a timely and professional fashion. Would recommend 100%

Dan Hughes

Had Joe and Aaron come to my house to repair a leaky kitchen faucet. They quickly diagnosed the issue and provided excellent advice. They informed me that my faucet was under warranty and recommended utilizing the warranty for a replacement. (Which I am in the process of doing) In addition, they identified a few other issues with the sink and provided me with a very fair and reasonable price to replace the faucet and perform minor repairs around the sink. Highly recommend these guys, and I am looking forward to having them replace the faucet when the new one is received.

Nicole Dessin

HARP is amazing. The staff is top notch. They are professional and do great work. The technicians arrive on time and are respectful and friendly. HARP has done a boiler replacement, water heater installation, heating system maintenance, and A/C service for me. I trust them to be up front and honest and do a great job.

Margaret Hark

We have been happy customers of HARP Mechanical for many years! We always look forward to visits from Lenny… he is so professional, knowledgeable and has truly guided us to keeping our boiler in very good condition. We have gladly relied on HARP and all their very professional service team members!

karen johnson

This was the second time that Joe came to our home to fix a plumbing issue. He quickly identified the problem on both occasions, explained what he could do to fix it and on the second occasion ordered the parts needed and was back in a few days to fix it. The plumbing issues have been the only time we have called HARP and we were very happy with the service on both occasions. We will call HARP again if we need to and we highly recommend their services.

Kelley Okeefe

Dorian, our technician did an amazing job. They were very informative, respectful, professional, and timely. We would highly recommend them and support them in returning for further services we may need. We will be informing friends and family of their superb job, and recommendation to utilize HARP services.

Deborah Posta

I woke up with no heat, I called HARP and they came out the next day. Randie Pirro was great, friendly, knowledgeable , respectful. Explained all pricing options did a great job. I would definitely use HARP for my Furnace Maintenance.

brian smith

Having a furnace problem is always something everyone dreads. But I can't express enough how happy I was with Zach Elflein's service. He was truly professional, knowledgeable, efficient and polite. If I could have a dedicated rep from Harp, I would always request him. The company overall is tremendous and certainly goes the extra mile to keep their business.

Diane Schell

Brandon was excellent. This is the second time he has been to our house, he arrived when he was supposed to. He quickly diagnosed the issue. He explained the cost. He did was able to make a repair quickly and efficiently. He also recommended follow up service to ensure that our problem does not return.

Jim Strange

Lance was here from 6:30 AM to 11:00 PM removing an old boiler system and installing new. He did a superb job providing me with a neat, well organized installation in what is a very difficult, very confined space — virtually a closet. He met the challenge brilliantly, locating the LPG boiler, piping and shut-off valves facilitating future maintenance. It was a long and difficult day for him so his tenacity and workmanship should be highly commended. It was a project extremely well done and I greatly appreciate him and Rohan for giving me such quality work. Lance’s and Rohan‘s professionalism is rare so I want to make sure they are recognized for their technical skills and dedication to quality.

Angel Smart

Dorian was excellent completely knowledgeable of what he was doing very polite and patient. this was the only company who responded right when I called when my heat stopped working. He fixed the problem which was quite a bit and he explained everything to us as he worked. He gave us peace of mind and our heat back Thank you

Elianny Cardoso

Chris is the best. Honest, full of knowledge. To the point and precise. I am so thankful for his help. He arrived we were cold and scared he left and the house was warm when outside was below 30’s. I would recommend his expertise to anyone.

Glenn Schenenga

Update to my critical review of a few days ago (below): I received a call from HARP and they rectified the situation quickly. Apparently, a system error; but that doesn't matter - what matters is their quick response and addressing the problem. Back to 5 stars. Previous review: I have been a HARP customer for 12 years and within the past 3 years have bought a full HVAC system from them. Up until 2022, service has been stellar. Now it's terrible. Service calls are cancelled, no call backs, and service performed last year was sub par, requiring multiple visits to fix their mistake. I am switching to a different vendor.

Alan Gallerani

Vincent was fantastic! I highly recommend requesting him. He was extremely knowledgeable about the situation, gave me an estimate and was able to install my water tank the next day. He also walked through my house and explained each issues in detail with my houses copper piping. He answered all my questions and concerns. Thanks again Vincent!

Sandra Zawada

Excellent experience with HARP. Called for emergency restart on furnace. Unable to do emergency request but we're honest and set up appointment for next day. Email and office call for approximate arrival time professional and VERY helpful! Will definitely recommend and use HARP Home Services again!

Kourosh Parham

HARP came through for us in a big way as this was an emergency boiler replacement. From initial contact to end of boiler replacement was less than 36 hrs. The team (Pedro, Aurold, Yanci) arrived exactly as promised, was unintrusive and polite. The were thoroughly professional. I'll use HARP for all of our services from now on.

michael lewandoski

Showed up on time gave me two options one with a membership or one with out and the deals you get with having the membership pays for itself. It wasn’t a cheap job but they had my furnace up and running in a matter of minutes, great work good employee who knew what he was talking about very reliable. I will be using them from this point on as I took the membership.

William Glover

I had a great experience with the service technician that came to perform some maintenance on our heating system. Steve Ungar was absolutely great. He invited he to watch him perform the maintenance. He explained everything he was doing and why he was doing it. He explained it in a way that I could attempt to do it myself if I wanted. He was genuinely a really cool guy, we talked the entire time he was here. We talked about the vhs collection we still own and will never get ride of lol. We talked about life, business and future goals. The dude was absolutely solid!! I would totally recommend Steve!!

Dan Carnevale

01/03: Jose -- Water Heater Replacement. Work was done in a professional manner. This included fixing issues with a previous installation. 01/30: Brandon -- System Error. Work was done in a professional manner. Error was diagnosed, part was ordered and installed. Thanks

Sean Banks

Zach was extremely professional, respectful and timely. Zach answered all of my questions without making me feel patronized or a burden. Zach went above and beyond to explain everything he was doing and why he was recommending what he was recommending. I really appreciate Zach, you have a great employee and I think he should be recognized for that.

Margaret Rufleth

Boiler went in the middle of the night, we called Harp Home Services first thing in the morning and Zach was there shortly thereafter. He was honest, friendly, professional, and their prices were very reasonable. He diagnosed the issue, gave us a quote, and got to work right away. If you have the nightmare situation of your heating system failing in the middle of January, I would highly recommend this company!!!

Dave Stephens

Called when my furnace wouldn't start and I was put on the schedule for the same day. The repairs were done quickly by a technician that was good at what he does as well as personable and friendly.

Kathy Caton

My technicians were excellent. My salesperson was terrific. Communication with dispatch and customer service left a lot to be desired. Given incorrect times and information throughout the planning process.

Blair Smith

My service technician Paulo was great. Polite, knowledgeable, working quickly to diagnose and repair the issue. He made my system better than what I purchased. Highly recommend him.

Kayla Treat

Zach came out and repaired what he could. He took pictures of everything that needed repair and explained how everything functioned. He was very upfront about cost as well as future repairs that may be needed. He left me with no questions, and no worries as far as what to expect. Thanks Zach!!

Igor Budyansky

The service tech was experienced, professional, friendly and honest. He didn't try to sell me something i did not need. Answered all questions, explained the problems. If I'll need another repair (hope, not) will call them again.

Jacob Stanford

I hired Harp services to repair my HVAC system prior to a horrible sub-zero cold snap recently. Not only was a technician at my home within two hours, but upon reconciling the damage as being a bad blower motor, the technician personally drove to pick up a new one. Unfortunately there was a problem with it overloading the system, but with no problem that same technician came back the next day and stayed at least an hour to ensure it was properly fixed. He then thoroughly explained the situation to me as well as discussed any of my concerns. If you can request a technician from Harp, then I cannot recommend Dorian Eady highly enough--he is professional, personable, and truly an expert in his field. At a time when we needed him the most, he really stepped up and took care of me and my family. For that I will never be able to thank him and/or Harp enough!

LaTasha Fitzwilliam

Zach was the best. Hands down the best technician I ever had . Funny down to earth and very very helpful. Need more people like him in this world.

Donald Lamb

Replaced my electrical box also, did a great job at every step from salesman to .installers. Great work ethics, workers had good and positive and professional attitudes.

Cynthia L. Gurgigno

Louis was knowledgeable, professional and honest. He answered all my questions. I was treated with respect and the costs were reasonable.

Ryan McCoy

Great work on installing a new heat pump to replace one of our old AC's which stopped working. HARP expedited the job for us during a hot period of early summer. The time frame for having an estimator at our house to price systems out, to completion of installation was only 5 days, and the install itself only took 1 day. Crew was professional and hard working.

Jim W

Michael did an excellent job cleaning my 18 year old boiler. His thoroughness made me realize that the work by other companies I had used was incomplete. He also used a fiberoptic camera to show me how the heat exchanger was leaking. Not what I wanted to hear but important to know.

theda williams

David was professional, knowledgeable and very pleasant. Answered all my questions and did a thorough job of servicing my furnace and water heater.

Douglas Haddad

Jose did a fantastic job coming to our house and fixing our issue with the line to our refrigerator. He was patient, personable, and very knowledgeable and I greatly appreciate all that he did.

keith graves

The service was absolutely amazing. Mark came to fix a valve on my toilet and he was done in 20 minutes or less. I then noticed there was still a small leak in the basement as he was leaving and I ran out to get him to come back and he did with no hesitation. Come to find out this leak was not associated with what he just fixed it was a separate issue. He gave me a quote and even though we won’t do that service right this minute. We will in the near future and it will definitely be with this company. Great service. I highly recommend them

Joseph Keiser

Our heat stopped working despite the boiler only being two years old. Our technician could have just blamed the control board and moved on, but something didn't sit right from him so he traced one of the thermostat wires along the basement ceiling and discovered it had broken at a join. The thermostat wiring is old and brittle in our house but I never would have thought to check it. One freshly stripped wire and a wire nut later and our heat was responding to the thermostat again. Great problem solving. Also just a personable, easy to talk to person.

Brian Bernier

Had a water leak coming from A.C. unit and I called HARP on Saturday morning and was informed a technician could be out on Saturday between 2pm and 6pm. Jaime informed me that it was $89 for service call and $25 for fuel charge and HARP does not charge by the hour but by the job. At 12pm I received a phone call from HARP dispatcher and i am told that the tech finished up his job early and would like to come over to our home, I informed her that we were not home, she said no problem we will see you at your schedule timeframe. Dispatcher called again at 1pm and asked if tech could head our way and I said yes, we were home. Courtney came out and arrived at 1:45pm, was very professional, personable, clean, wore slippers over his shoes, uniform was sharp looking, wore a mask, provided me with some great helpful hints, turns out I needed I condensate tank pump. He replaced the pump, took the old one away and paid for the part and service. I later saw on HARP website that they offered military discounts, so I called and spoke to a wonderful person named Debbie. I explained that we had just paid for service and was wondering if it was too late for HARP to provide the military discount, she said absolutely we can. She sent an e-mail to HARP billing department and asked I be credited 10%. I have to say little shocked at all the negative reviews. My experience was 100% hands down.

Elizabeth Ricapito

Barry, the technician from HARP, was prompt, friendly and got the problem solved quickly. He seemed knowledgeable and explained everything he was doing to fix the boiler which wasn't working to heat the water for the hot water tank. We received a text and a call letting us know the tech was on his way, which is always helpful. Thank you, Barry!

Al Rivera

Lenny was amazing. He was so kind and courteous. He explained everything in great detail and helped me learn more about my system. He was very profesional and I would definitely reccomend him and HARP to anyone. It really was a pleasure meeting him.

frank forcucci

The HARP customer relations Manager reached out to me with an apology and a very gracious offer of a $100 Visa gift card. She explained that they were working on the on-line booking process to ensure that this will not happen again. I appreciate the response and concern. My air-conditioning stopped working. I booked an online appointment. I received two email confirmations followed by two text confirmations saying that the appointment was for today between 8 AM and noon. After Receiving multiple confirmations I rearranged my schedule accordingly so that I would be available for the appointment. I received a call at 9:27 AM (day of the appointment/ halfway through the time slot) saying that they do not have this timeslot available and they then tried rebook me. Avoid at all costs.

Joe M

Technician Matt LaCroix was excellent. Quickly diagnosed and repaired issue with AC compressor. Walked me through some potential service needs with my aging system and advised on best course of action for longer term. Compressor failed on Saturday afternoon and was pleasantly surprised to get a Sunday morning appointment with no emergency up charge and more surprised to have a knowledge and experienced technician show up and get system working so quickly. Excellent job by Matt and HARP.

Pat Leary

Very impressed with high level of service. Easy to make my appointment online, good communications received in advance of visit, and the service technician (Lenny) was friendly and engaging-a pleasure to work with.

Lee Brent

He was the best tech we have ever had from any service company. Restored my faith in Harp.

Junior A

Our technician Zach was amazing. Very friendly and polite. Gave us honest advice. And he made sure all of our questions were answered. I'm very happy we called HARP and I'm very happy he was the technician sent to us. Honestly can't say enough good things. He was fantastic.

Tegan Zhou

Zach was our service tech on more than one occasion and he is the best! It’s hard to find people in the service industry that you can trust but Zach is it. Harp has always dispatched someone same day as your phone call and 9/10 times can resolve your problem that day. We will continue to use them and request Zach.

Ryan McKeen

We used them to install central air conditioning. They were on time, responsive, and did great work.

Carmen Reyes

Service technician was friendly, knowledgeable and professional. The provided same day service as this was now urgent. The fees were extremely reasonable for a budgeted family. Have recommended yo neighbors. Thank you HARP!

Sandy Sponzo

We were extremely satisfied with the service that Clay provided. He was respectful, thorough, and professional. He answered all of our questions and concerns, as well as provided recommendations.

Vinnie Petrone

Just came for annual boiler maintenance and are scheduled in Apr for AC annual maintenance. Never any issues with all their services we use. Very knowledgeable and friendly. He was very thorough at my daughter's house and at mine. Just used them again 2/8/2022 to replace 3 toilets. Product is excellent and prices for both product and installation were great. Fabulous job done. House and Bathrooms were left neat and clean. Extremely happy.

Brandon Gregg

Zak arrived and hit the ground running. Time effecient an answered questions along the way. Overall had a great time with great services provided. Would recommend. It was a flawless victory.

Patri G

The dedicated service, level of professionalism and knowledge provided by Juan and Jonathan were exemplary. I truly appreciate their collaborative efforts and their genuine care for my home and my safety. Thank you, Juan and Jonathan

Elizabeth Daly-Standish, Realtor

Great turn around time & ease when scheduling an appointment. The service was excellent; on-time, thorough, & willing to explain all our repair options. Highly recommend!

Norris Islar

It was the day before Thanksgiving and I had no heat in the house I was very concerned but the technician gave me peace of mind that I will have heat and he will do everything humanly possible to make sure that I enjoy my Thanksgiving holiday if that gave me peace of mind and of course he was right and I was ready to eat my turkey

Richard Mattarazzo

David conducted himself in a friendly and professional manner . He answered all of my questions using terms that a non hvac person could understand.

Robin Collar

Very knowledgeable and friendly. Quick service and repair. Went the extra mile to get the parts needed so I didn't have to wait another day to get heat again.

Erin Mena

Clay was professional and very fast. He explained the problem and the repair. I feel confident the my heat won’t fail.

Stewart Sutin

Based upon outstanding air conditioning service experience from Brandon, I will unhesitatingly use Harp Home Services going forward. His service was comprehensive, taking the time to explain what we needed to know, and highly professional. The fee was fair for the service work completed.

Eileen McMurrer

Mike C is a consummate professional! Punctual, knowledgeable, informative, friendly, and effective. Mike C has serviced my HVAC system the past two times, and I will request him for all of my future HVAC needs.

Jon White

Had to use Steve Ungar from HARP home services to put right the mess made by Solvit. Steve is friendly, professional, on time, and knowledgeable. The absolute opposite of Solvit. I recommend him.

Louise T

On the coldest day of the year our furnace stopped. Our local company said they had a two week wait! I googled reviews and found Harp- who I was not familiar with. The call rep was very nice and showed concern. Within 15 minutes the manager called to fully understand our need and he juggled staff to help us. Matt was on his way. We couldn’t believe the excellent customer service! Haven’t seen this type of professionalism in a long time. Matt explained what he was doing and why- he taught us things we could do if this happened again, he got everything going, checked and tested each thermostat and zone. One of the most knowledgeable and helpful techs we’ve ever had in 40 years of caring for our homes. Thank you Harp for helping so quickly and for your expertise- Matt was fantastic, as obviously your excellent staffing and operations for your company are, as well!

Kitty Stapp

The tech came earlier than expected (on a Sunday, no less!) and solved the problem with the A/C. He also identified a potentially very serious issue with the furnace. This is a very responsive, professional company, I was sent reminders and text alerts about the service call, and dispatch called me right back on a Sunday morning. Definitely recommend!

Michael Buonincontra

I had my AC stop working and set up an appointment with HARP the following day. Zach was the technician sent out to look at my system. He arrived promptly at the start of the set window. He quickly diagnosed the issue, explained what he was going to do to fix it, and was upfront with what my cost was going to be. He was extremely professional and personable. I was very impressed by Zach and highly recommend he and HARP to anyone needing timely HVAC repairs.

geno BRN

Chris was our HARP service tech- outstanding!, professional, honest, very competent, and articulate/ he explained everything. Chris identified the a/c unit problem related to a miswired thermostat replacement last fall by a plumber. A/C now running great, while he was here we had him also perform the annual servicing too. We then commited to a annual serving for a/c and furnace as the promotion offer was a great value. I should mention HARP got our unit serviced within 28 hours. Thank you HARP, thank you Chris

Marsha Buckley

Our service technician, David, called us before the appointment time, explained he was actually running early and could he come by before our scheduled time? We said fine, he showed up 5 minutes later. Very pleasant and outgoing. We told him not to bother with the booties, since it was dry outside, he was going to wear them coming into our house. Took his time doing our annual furnace service, answered all our questions. HARP commonly services our neighborhood, can recommend.

Jacob Booth

These guys are incredible. I am a new first-time homeowner and wanted to have my furnace checked out before heating season. Two technicians came out for a heater tune-up and stayed far longer than I would have expected in order to check out my system, answer all of my and my father’s questions, and make additional referrals. They were extremely professional and I got to use a coupon I had received as well. Extremely happy I went with this company versus another that has extensive advertising in this area. You have two new customers - Highly recommend.

Johanny Cruz

The technician was punctual, very courteous and knowledgeable. He treated us with respect and explained everything in full detail. I felt confident in the quality of his work. HARP is lucky to have Courtney on their team. Keep up the great work.

Joseph Pollack

Juan and a few other guys installed our new furnace today. They were all excellent. Not only were they in and out quickly, they gave me some great tips for generally maintaining my equipment and things to look out for in the future. Very happy with our service, and I have no personal affiliation with anyone at HARP.

Peter Soulsby

We awoke to water dripping from the upstairs bathroom and soaking the one downstairs. Emergency call to HARP at 7:00 a.m. got us a visit from Chris at 10:00 a.m. He was done by noon, and his work was excellent. Very satisfied customer!!

Stacey Downing

First time using HARP. My boiler died (two days before Christmas!) and I was in distress because my oil company who usually services us said they were closed until Monday and "not sure what they could do." HARP made it so easy. Everyone was friendly, communicative and helpful. The technician showed up when he said he would and was absolutely wonderful. Zach E. was engaging, knowledgable and really put me at ease. I was appreciative of his honesty and ability to explain the issue and next steps. All costs were transparent and affordable. I will use HARP again and recommend HARP to everyone!

Donna Zeiter

I have nothing bad to say about my experience with HARP. Are they cheap - no. BUT, they are reasonable, fair, focus on customer service. The experience started with my salesman, Mike Hounshell, who was not pressuring and very tansparent and reasonable. He and the company really worked with me and stood by their guarantees. I received a text in the morning of the install and was able to track the technician. Chris and Ali completed the install of the furnace and air conditioner in no more than 6 hours. The install looked great and the cleanup awesome. Ali reviewed the system with me and the company was on the phone scheduling completion of the work in the afternoon. I'm now warm and waiting for the next February snow storm this weekend!!

Tony Saccullo

I called Harp for three items; plumbing repair, HVAC service plan, and a quote for a tankless water heater. Vincent McManus arrived on-time was very polite, professional and personable. He checked the areas I thought needed repair and explained why no work was required at this time - this saved me LOTS of $! He also went through the provisions of the HVAC service plan and signed me up for the AC and Heat plans. Finally, he spent time assembling a quote for a tankless water heater replacement to my water heater. He did a nice job and answered all my questions.

John Parasiliti

Everything was done well! Randie was the Harp professional that did the heat maintenance. He arrived on time after HARP called to say he was on the way. He promptly got to work and spent time with doing the maintenance of the furnace. A part was in need of replacement shortly so I had him take care of it on this visit. He gave me the cost of the job prior to doing the job. He had the part on his truck so he was able to promptly take care of the replacement. I was glad he did it and when all was finished I paid him and he promptly emailed me a receipt and a detailed analysis of the furnace. He was professional and very polite. He was great and the service was great. I will note here that I had first called HARP a few weeks prior to this visit due to a humidifier issue which is attached to the furnace. They came out promptly the next day after I had first called them late in the day the prior day. That technician also was great and took care of the problem promptly. I have also set up an AC check-up for this spring. I will also be using them for my plumbing needs. Glad I have them. They were recommended to me by my neighbor and others on my street have them too and are happy with them as well. I have had other companies prior so I have been able to compare the results of each company. This company is a keeper!

Debra Anderson

Thanks to Orlando, Joey and Ryan for the professional, very informative and helpful service. It was quite a job and they were efficient and thorough.

joann foley

Excellent, competent service. Mr. Jiang is wonderful. Hope he can be our lead service person

Barbara Jones

Tech Brandon was at my house 10/19/2022 for response to my call to check my water tank unit. He was very knowledgeable and answered all my questions. There was no specific issue, but wanted him to confirm unit was okay. I wasn't sure if light flashing was a problem, or okay. Brandon listened to me, answered all my questions, and did a complete review of the unit to make sure nothing was wrong. Gave me great information on what I needed to watch for and advised all okay. I've been a Harp customer for 8 years now and have never had a bad experience. Everyone I've ever spoken with has been courteous and helpful in every way. Looking forward to continued service from them. Highly recommended.

George Klemp

This was for troubleshooting a system humidifier. This tech was outstanding and knew exactly what he was doing every step of the way. I recommend him highly.

Nancy Woble

Dorian was wonderful. He explained everything and took the time to be sure I understood. He was polite and knowledgeable.

Tom Wood

Courtney is an amazing technician who offered first-class, personal service. He solved a complicated issue quickly with his remarkable problem solving skills. He was courteous and thoughtful while explaining the issue. Our air conditioning hasn’t worked this well in years!

Ken Loescher

Have been a long time customer for heating, AC and water heater maintenance as well as purchasing and installing new units for all three. HARP has been responsive, professional and fair for many years. Recently had routine AC maintenance done with Matt with no issues and timely completion of work. Thanks to HARP and their staff for being a reliable service source.

Jeff McDermott

Very professional from start to finish on replacing my furnace and AC. We would not hesitate to use HARP for any further projects. Just a great overall experience. I also had Harp replace my sisters system in 2021 and just last week they replaced my mother-in-laws furnace. It failed on Wednesday and Thanksgiving was Thursday and they were there early Friday morning. Both of them are very satisfied with Harp from start to finish!

Chris Cheney

Did a very good job of cleaning and adjusting boiler. I have used this company for check ups and cleaning of A/C also. I will have them back again as needed. I also tell others about there service.

Sharon Smith

We had trouble with our AC unit all summer. Several people came out and had ideas of what might be wrong but could not figure it out. Matt came out and did a very thorough evaluation and checked out a number of possibilities. He figure it out! We now have a functioning AC unit and are VERY happy.

Daniel Boyd (NismoDPB)

I was really in a bind with the AC going out in the middle of a heatwave and no solutions within a timely manner. HARP had me back up and running within a week when all others were scheduling months out. The entire experience was impressive from the consultant quickly coming out to assess the job, to the crew arriving on time and getting the service done as promised. Any complications were dealt with effectively and timely. I didn't have the time to research the equipment or cross shop but the experience was so easy and seamless for me I don't even care. Would highly recommend to anyone who asks me.

Marsha Howland

Deneard, the technician, was very professional and very personable. He explained everything he did clearly and completely, even recommending cutting back some bushes a bit to improve performance.

Jesse P

This company is great. All employees where very professional. They do an incredible job. So happy.

Greg Haskins

very quick replacement of an old burner and water heater with new efficient system. Install team was very good and professional.

Denise Natale

Randi was a great service man. Very efficient. Good personality. Thanks!

Gord Lang

Kevin showed up on time (actually could watch him driving to our house) and instantly diagnosed the issue, fixed the capacitor but then spent the time to properly work up the compressor to make sure everything else was working well. Gave me a ton of intel around what to watch for with a 17 year old system - so i learned A LOT! Lining up to schedule a furnace system maintenance appointment based on this great experience. Service companies like this need more Kevin L's!!! Thanks!

Glenn Arzt

Harp home service is very professional. Technician is friendly, cares about the customer, explains what is wrong to the customer and does the repair.

Kim McCloud

Update: Change to Review (below). HARP did contact me with a sincere apology and a promise of excellence with all future services. Thank you __________________________________ As an existing customer with HARP caring for 2 of our properties, I expect the value of loyal customer service. This we did not receive after spending over $140 (with no other suggestion) to have a gas pilot re-lit we've decided to simply replace the water tank by another company. Staying loyal and doing business locally doesn't seem to mean much.

Joseph Beckerman

HARP has been our provider of choice for the past year and a half, and will continue to be. They have responded with urgency and given professional advise and service. Their technicians are very knowledgeable and communicative, giving us confidence in the solutions they provide and faith that they will stand behind what they tell us. I recommend HARP Home Services to any and all who are in need of this kind of assistance.

Brett L

I had a new central air system installed with HARP. I felt very comfortable with the experience. The salesman who showed up to our house was very easy to talk to. He was not a slick, flashy salesman but a technician who knew exactly what he was selling. The installation was super quick and the installers were very professional. I enjoyed the experience and am pleased with my new central air system.

Mrs. B

We have been very happy with the service technicians that came out to do maintenance and repairs. They are always on time, respectful, knowledgeable, and friendly. However, we had a new boiler installed and had to have technicians come back because the install was not done correctly. The error caused an electrical issue which caused the heat and hot water to stop working after a few weeks. We also had a quote done for additional work done around the same time and the price was double the price quoted from other companies. I am fine paying more for quality work, but in this case, I was not impressed.

Brian Phillips

Scheduled a routine heating service about 45 days ago and this afternoon I received a courtesy call that Harp has too many Emergency calls to do my routine heating service this coming Wednesday and they asked to reschedule and the earliest opening is in February. Guess I need to find someone else. UPDATE: Harp did respond to this review. Chelsea, who was very polite, called me to try and schedule a service for 12/16, which would have been great. I wanted to confirm with them that I had a gas-fired boiler with radiant floor heating and now they tell me they do not service this type of equipment. Still in search of a new service provider.

Jeffrey Linn

Dorian was absolutely phenomenal in our service. He immediately and confidently diagnosed the issue that we were facing and took several corrective steps towards further diagnosing and repairing the problem. Dorian explained everything that he was investigating and explained what the gauge readings meant in terms of the performance he was looking for in the system. Dorian was great about ensuring that I knew what the problem was and how he was going to approach fixing it. I would happily request Dorian for future visits.

Kim K

Feb 2022: Kudos to Mark for a job well done for repairing our shower drain/P-Trap pipe. He not only made sure that the repair was fixed and secured, but that it would last for years to come. HARP is definitely my go-to for HVAC and Plumbing needs. June 2021: Can't say enough good things about Kevin and his quality of work and thoroughness. He is so knowledgeable and friendly. I would say any company would be lucky to have him on board and we are confident in investing with HARP now because of his expertise, genuine care and pride he puts into his work and customers.

O T

Harp is a great company that can address any customer dissatisfaction and /or complaint. I was very happy with their problem resolution. Technician Rick was great, he listened, explained to the highest level of customer satisfaction. He explain the price without any surprises and resolved my AC issues. Since now on I hope he will be always dispatched to my AC/heat repairs/maintenance needs. I am looking forward to the long term business relationship with Harp . Thank you

Neil Percy

Harp Home Services installed an AC system to our home on Thursday, May 26th. All of the technicians were professional and efficient in how they approached and completed the work. They kept me informed as they executed the installation and showed me the installed air-handler in the attic. Great job Harp Home Services. Looking forward to working with you again.

Jennifer Pilat

Our heating unit failed overnight, and HARP was able to work us into their schedule the next morning. Clay arrived on time, was kind and patient with our panic, and was able to fix the unit at a reasonable price. We were very pleased with Clay and HARP. We would absolutely recommend them.

Tim Gibson

My tech did a great job. He was very professional and knowledgeable and explained the "AC Jargon" in terms that were easily understood. He was very thorough and took the time to ensure the job was done right and did not rush through the repair even though he had other appointments to tend to after mine. He wore a mask and gloves while in my home (basement) the entire time and it was clear to me that safety was at the forefront in this difficult time. This was the first time I had used HARP and would definitely call again for any future issues. I would recommend your company highly based on my experience.

Margaret Beley

Harp is reliable and responsive. They are expensive, but when it comes to home heating, know it will be done right is worth some additional expense.

Aileen Mahar

I lost heat over the weekend and HARP went above and beyond to locate the part needed for my furnace. So thankful!

Robert Monahan

Our tech Kevin Lombardi was knowledgeable and answered our questions. He was pleasant and you could tell he liked his job! It was helpful that we could sign up for our annual plan for the furnace right then and there! The review sheet was a great visual to see the great shape that the furnace was producing. Very positive experience.

Maureen Ross Gemme

Clay was on time and very professional. He explained what he had to do and when it came time for extra diagnostics, he figured out the problem and gave me a quote. The repair was completed effectively and the furnace is functioning well. I would call HARP again and I’m grateful for the quick service.

Tes Moseby

David was great! On time and very professional. He knew what he was doing, answered any question I had and walked me through what he did during my furnace annual maintenance. We were given notice when he was on his way and then a picture was sent. I highly recommend HARP Home Services.

Mark Derrick

I have used Harp many times in the past, but this spring they ran a promotion to get your central air serviced and you boiler serviced in the fall. After cancelling and pushing the central air service out to October they now say it's to late in the year. I will be getting my service work done elsewhere. After reading this review I was contacted and given a free of charge boiler service the tech they sent was very good and this is the type of service that keeps me coming back to Harp

Hassan Bourhrous

Following my review below, a HARP PR person promptly reached out. Going back to their own data, they acknowledged that there was an issue, apologized, and offered to issue a refund. Their initiatives towards achieving customer satisfaction definitely count as good practice. I am therefore changing my rating from 4 to 5 stars. - Original review (4 stars) Scheduling was a bit of a mess resulting in a delay. Other than that, routine maintenance went smoothly. The technician was kind and accommodating.

karen moro

Very professional, stated a time and was there at the time stated. Explained in detail what was needed, and got the heat pumping. Wonderful service.

Jerry Taylor

This company is by far the best around. There service and staff are A+++. Has the pleasure to have Zach as our Tech today, he was very knowledgeable and transparent with everything! He got our heating system up in minutes and took the time to educate me on my system. Highly, Highly recommend this company and ask for Zach! I am a customer for life now! Thank you Harp Home Services for setting the bar in your industry!

EastCoast ALAN

Lenny was punctual ,very professional and extremely knowledgeable. I will definitely call him again when needed.

Woody Dwyer

Liam was great and was a pleasure to have here. Great work!

Bob Liljenquist

Furnace stopped firing so needed help on the coldest day of the year so far. Harp was very responsive and professional and Zack, the technician, was extremely friendly, professional, knowledgeable, and quick. He assessed the problem right away and had the replacement for the damaged part in his truck. Very happy with him and with Harp. Have signed up for maintenance with them.

Genevieve Rich-Chesky

Rick was a great technician. Explained so I could easily understand what the problem was and what needed to be done to fix the problem. He was very thorough and professional. Harp Home Service is great! I have used them before. They are always responsive, they let you know when the technician is on their way, and they send you a picture of the technician. Harp Home Service is fairly priced. We had service on a Sunday and we were not charged extra for servicing our home on the weekend. You will not be disappointed with Harp Home Service and their technicians!

Leah Velardi

Zach was the best service technician I have ever had! He was professional, kind, courteous, timely, and knowledgeable! He went above and beyond to make sure I was all situated and the situation was handled. He came to my rescue and I cannot sing his praises enough! Harp home services is a great company and I will highly recommend. Especially if Zach is the service technician!

Scott Rioux

I have used HARP for two homes now, and have always had a positive experience with their service. Their staff is VERY professional. This week, I had service technician Andrew Coloccio work at my home, and he was so thorough. He went through all of my systems, including the on demand water heater, and A/C, asked me if I had any questions or concerns, talked to me about what he was doing while he worked, and his demeanor and professionalism made me feel secure that I had nothing to worry about. Andrew was great, but I have to say, all the technicians I have had have been wonderful. When HARP leaves your home, you have no idea they were there. Very neat and respectful of your home. That is HUGE for me. I highly recommend HARP Home Services!

Peter Piper

on time. quick repair. estimate on part and also helped with coupon discount.

Kate Rohman

Dorian, HARP Technician, was great! Very thorough, professional and informative. So glad we chose HARP!

Mario Gutierrez

Solid, professional services every time I have needed them. They may not be the cheapest option to do the work, but they are really good at answering all my questions, explaining pros and cons, and performing the work at the price quoted. That makes them tops in my book.

Belle Dutton

I wrote a whole review that vanished -- trying again. I called HARP a few hours after getting my 101 year old mother home from 11 days in hospital. Two hours later I find the furnace is not working and the house is cold. I was totally panicked. It was long after hours for HARP. About 45 minutes after calling and asking for help I had a text letting me know who was coming, and showing me a photo of who to expect. THAT was outstanding on it's own. Zach came and had things up and running in no time and explained services that we could use in the future. He was professional and polite and didn't try to tell me I needed huge furnace repairs (which someone else had told me a few weeks earlier). He just found the problem and fixed it. And explained to me exactly what had happened and how he fixed it. I am a fan. Have a problem? Call these folks. I am passing their name on to anyone who needs service. Hard to find good people! These are the best.

Philip Rothstein

Luis was awesome, he arrived first and we went over some details and got the site ready for everyone to come and do their work. I had minimal interaction with everyone else, checking in with the electrician to make sure we were on the same page and once everyone knew my expectations and wishes, they went to work making it happen. Site immaculate upon completion, system reviewed and questions answered. Would recommend for the quality of product used, quality of installation team, and warrantee of products used.

andrew

Quickly scheduled an appt, tech (Matt) was on time & professional. He identified the problem, walked me through the process/ costs, completed the work, and I was all set. Highly recommended.

Patricia W

Harp delivers as promised. When another ac company said they were a week out from getting a repair to me (totally fine but wanted sooner) and they said good luck getting a person sooner- Harp got a person to me in one day. From the first call in to the final fix they are nice and call and text to keep you updated and informed. Zach was terrific at assessing and explaining the problem and working quickly and professionally. Great customer service, and they work like a well oiled machine, which I guess is appropriate…..

Michael Briney

I requested a quote for fixing an obviously broken bolt under an old toilet from HARP through Angie's List and immediately got a response and a request to call them with more details. I called and they were very responsive and had a plumber available to come the next morning. Chris arrived within the time window and was wonderful. He was very friendly, professional, very knowledgeable and gave me all the possible options for fixing my toilet and the prices for each going in (not completely knowing what he'd find when he removed it). He didn't try to sell me at all on any extras, but answered all my questions. In the end, I decided to have him replace the 30-year old toilet with a newer, less-likely-to-clog and more water-efficient one. Chris removed the toilet, fixed the bolts (2nd one was not in good condition either), put in the new toilet, and cleaned the area so the bathroom looks better than when he arrived. I couldn't recommend him any more highly, and if all of HARP's employees are this good I will never go elsewhere. Thanks, Chris!!

Barbour-Droney-Family Household

The professionalism HARP showed us was legendary. Everyone was very polite, communicated well, and explained what everything was. 100% we will do business with them again

Elvin Turner

Barry is an excellent technician. He taught me so much about my HVAC system. Very thorough. Excellent experience working with him.

Dra. Latina

HVAC Technician “Barry” is an utmost professional in his knowledge of complex HVAC issues and his ability to rectify problems. In addition, his ability to explain the specifics of the problem and steps for the repair allowed our family the reassurance we needed. HARP should count themselves fortunate to have Barry as part of their team. After seven long weeks without heat (and several other people attempting to figure out the problem), Barry was able to get heat moving in our home! Thanks so very much.

Cherie Durand

Follow up: yesterday I had another gentleman out for an estimate on a new gas conversion. He was wonderful, stayed here for 3 hrs. Let my crazy cats purr all over him. it was a $15,000 job. But I never felt pressured. He understood everything I said and gave me his best advice. He ended up leaving without me signing anything and never once had any type of attitude. I feel bad but 24% interest I just can't do . Their technicians are really, really wonderful. The technician himself was great. Very knowledgeable. Very helpful. I had called in on 3 separate occasions to make and adjust this appointment. All three women who answered the call, over the course of a week, gave the same answer to my question "what is the total cost of this visit, aside from repairs?". Their unanimous answer? "$98 - covers the entire visit, it's not an hourly rate. Should you need any parts, there will be an estimate offered". And just like so many others who have left negative reviews, I was completely surprised to receive a bill of $198 and a very surprised technician who assumed I would know that this is my total. I was given the reasoning of "the difference is the diagnostic fee, we always charge a diagnostic fee". He truly seemed to have no idea (or is a very good actor) that the girls on the phone are giving everyone the wrong rate. THREE TIMES. The whole purpose of the visit is to diagnose. So to charge $98 for a visit fee and then another $100 to 'diagnose' is just another way that your company is trying to get over on people. I wasn't inviting him over for coffee. I made the appointment for a diagnosis and I was told "$98". I feel bamboozled, I couldn't refuse to pay him. He was standing in my living room at 11pm. I then had to sign on the iPad stating that I agree that NOTHING he did is covered under any type of guarantee. I asked him to explain. Basically, if the air conditioner he was playing with breaks and collapses in my ceiling, he's not liable at all. What?? Who does that?? So I will never use your company again, because now I can't trust anything anyone says. Also, since I think it's only right to make sure others are not taken advantage of in this way, because we all work very hard for our money when we own a home, I will make sure if anyone asks me, I will tell them what happened. Honesty is the best policy. Shame on your employees.

Pedro Rivera

We just moved to our new home in Bloomfield, CT. Within the first month the HVAC malfunction. We called HARP and the made room for us as an emergency. Matt LaCroix from HARP Home Service did a fantastic job to repair our HVAC. He thoroughly inspected the unit until finding the cause of the problem. Not only he repaired the problem but per our request, he also inspected the rest of the system to ensure no other issues arisen later. Turned out a faulty thermostat was also in need of replacement. Matt explained everything he did very well and we were able to understand and felt reassured that the work was done properly and the cost was reasonable. We highly recommend HARP and we won't hesitate to call them again if we need help with anything else around the house.

Holly Samociuk

Our service tech, Leonard, was wonderful. He was on time and efficient. He gave a detailed explanation of repairs needed and of our options. He was very knowledgeable and we look forward to him returning to finish the job when the parts are available.

Zack Windoloski

Needed help in solving the issue of why my heat pump wasn't working as I thought it should . Lenny Williams showed my that in the end, it was just too small/ not powerful enough for new england winters. He went above and beyond to answer my questions and explain everything. Took a look at everything including my oil boiler to make sure everything else looked good and operating as should as well. Super nice and personal, would recommend. The pricing for the dispatch was determined ahead of time when scheduling so no surprises there.

Tim LeBlanc

HARP Tech Christoper not only performed the maintenance on my heating system expertly, he also showed me how to monitor the health and perform the minor tasks that are recommended in the owners manual. Chris was personable and professional.

Rebecca Edwards

HARP has helped me twice now. I used them because my Dad always used them for his central air. I called the first time because the air conditioning was malfunctioning. They sent someone out and were extremely helpful and honest. They told me what they estimated repairs to cost before they started work and they made sure I felt comfortable about each fix throughout the whole process. The second time I used HARP was to fix a leaking toilet. They were honest and gave me the quote to fix it. Instead of pushing for a fix, they suggested buying a new one (because it was actually cheaper). I loved that they gave many feasible options so I could make an informed decision.

pamela herkes

I reached out for a quote on replacing my AC system as I was sure it was getting pretty dated and was here when I bought the home. I had a completely thorough consultation and then the crew arrived as expected and did an excellent job in installation. The notes taken by sales were followed and I was consulted on where to place the new system outside. Not only did they install and clean up but they took out unnecessary equipment that was associated with my old system. They noticed that my UV light was out and indicated they would have someone stop by in the next day or two to replace the bulb at no charge. I have always been impressed by their professionalism and responsiveness at HARP and I can attest that they followed all COVID-19 protocols and made me feel safe having them in my home.

F Khan

Very professional and extremely knowledgeable. Answered all our concerns and fixed our issue of no heat.

Erica Rodriguez

Kevin Lombardi was professional and kind and took his time to explain to us what was wrong and worked diligently to find and resolve the issue. HARP had sent out 2 technicians previously who were also very kind, but did not spend as much time as Kevin did. Kevin not only repaired the problem, but also taught us what was going on and how to notice issues in the future. We are thankful Kevin was sent to us the 3rd time and so appreciative of the work he provided to us. When using HARP in the future, we will request Kevin.

Mickey C

The Technician was outstanding. He was very knowledgeable about the systems. He took his time to ensure I understood what he was doing. He was extremely professional, polite and friendly. I will hire this Company to do the maintenance and repairs at all my houses.

Fighting For Justice - Fighting for Peace

Finding a good technician is no easy task, so I just want it to be known that if you choose HARP, always request Zach Elflein for service because not all technicians are created equal. I'm big on customer service, quality, and competence and this gentleman (Zach) possesses all of them. Zach is a very well rounded technician and even better human-being. Zach takes pride in whatever he does and it clearly shows. For example, my boiler was acting up and Zach never gave up on it until the problem was fixed, unlike many of the technicians who came prior and tried their hand it. And he noticed issues that actually needed attention and he took care of them without hesitation, which many other technicians have simply ignored. Furthermore, Zach always arrives with a smile and an eagerness to solve whatever is going wrong with our high efficiency boiler. High efficiency boilers can be very difficult and frustrating to work on, but Zach has the intelligence to solve whatever is wrong and works tirelessly to make sure that the issue is resolved in a timely manner and that the customer is completely satisfied. And Zach never takes "shortcuts" and prides himself in doing the job right. I simply can't say enough about Zach. He's an amazing technician As for the company (HARP) specifically, some areas for improvement that I have found are their lack of in stock parts, which requires weeks sometimes to receive. And giving the customer an update and letting them know the status of the parts estimated time of arrival would be appreciated. Furthermore, their phone system is a "crapshoot" because there are times that I've been fortunate enough to connect to helpful representatives very quickly, but then there are times that I've waited over an hour on the phone for a representative that was of no help. Additionally, their prices can be a bit high, so be forewarned. And finally, weeding out their bad technicians would be in their best interest for customer acquisition and retention. In a nutshell, HARP may not be the best company in the business, but I will always be a HARP customer as long as Zach is employed with them. Zach is an asset to HARP, or to any company for that matter, and I hope he is recognized properly.

Dean Gibson

The Crew was here on time, very polite and professional and worked hard. As far as I can tell, they did a good job, and everything seems to work. (I say seems because it was too cold to fully test the AC). The only negative about the install was a medium size pile of stone left by where installers parked their truck.

Kaitlin McKenna

HARP Home Services performed routine maintenance on my furnace. The technician Deneard, provided excellent customer service. He arrived on time, answered all my questions, and thoroughly checked over the system. I will definitely call HARP again!

Richard Caldwell

Furnace tuneup. Excellent service and knowledge of my furnace. Highly recommend this technician and company!

Bryan Kier

Michael arrived in the window provided. The tech tracker app is awesome. Micheal confirmed the services to be performed and pricing. He was upbeat and worked very quickly, but did not skimp on the service performed. I received a full checklist of items evaluated on my systems confirming they were in good working order. One system was a little low on refrigerant and Harp’s offer to include up to 1 pound of refrigerant saved me over $200. I plan to keep using Harp for my AC service going forward.

Jay H

Ken S is an amazing technician. He is thoughtful, well informed, willing to explain all repairs in detail and has a great personable demeanor. He worked extremely hard to ensure my children had proper heat in their rooms and would not leave until the job was 100% to my satisfaction. He quickly fixed a leaky circulation pump gasket on the furnace and ensured heat was restored. Please give him a raise and a Christmas bonus. He is a rare technician. Thank you!

Larry Brace

I’d recommend HARP to anybody based on the customer service and the knowledge and expertise of the service technician that arrived at my house. Barry showed up on time. Very respectful, addressed everything I asked him about, explained everything in detail. He made the repairs, let me know of all my options and sprayed down all surfaces he touched with a disinfectant before leaving. HARP will have my continued business based on his professionalism and that of all the customer service reps I talked to while scheduling service. Job well done.

Seward Ford

Dave came by and did the new vent installation today. We had good conversation and great service. Will be glad to have him back when help is needed.

Richard Capone

Jim and Jose came to the house when they were supposed to,and completed the install in a professional manner and everything works fine. In today’s world of uncertainty and confusion this call came as a great relief! I definitely would call HARP again.

Kristin Williams

Zach and Leonard were both super helpful and patient. They took the time to explain how the heat pump works, what is wrong with it, and what the next steps would be. As a new homeowner (and new to electric heating/cooling), I had no idea what to expect. I highly recommend HARP and will use their services again in the future.

Linda Taylor

All of the representatives at HARP Home Services are very professional. I was impressed by their knowledge of products and communication skills. They provided excellent customer service and were respectful of my home during the installation of my new Heating and Cooling system.

Karen Lemieux

My heat went out in December. Furnace wouldn't turn on, getting cold in the house, 60 degrees and dropping, temps dropping into the 30's overnight. A friend referred me to HARP and I went with the first referral I got. I was told they would come out the next day, but they sent a tech, RIck within 2 hours. He advised furnace be replaced. It was only 13 years old ! What? I had no idea furnaces have a 15-20 year life and would cost around $8,000 ! Ouch. But I was cold and working full time as an essential worker in hospice during COVID and didn't have the time to do a lot more research. The salesman, Will arrived at 6pm the same day and the installers Juan and Sameer arrived at 7:30 am the following morning and were done by 4pm. They were great ! Funny, warm, kind, respectful, confident, professional. A pleasure having them in my home. Two other friends of mine confirmed they also have used Harp and were satisfied. All references said Harp costs are at the high end but they worked with me and while I think they were still high, for the expediency, efficiency, consideration, warmth and professionalism, policies, and reassurance, the use of technology for customer comfort, safety and satisfaction, their immediate response and installation without the hassle, the premium was worth it for me. And....I'm warm. Furnace is whisper quiet and cranks out the heat. I can keep my thermostat lower, seems quite efficient.

Kamber Bulica

Always a great experience with HARP. I’ve had my water heater replaced by them and my HVAC and Furnace Serviced by them on multiple occasions and each time have had great experience with the technicians. This time I had Courtney for my Furnaces annual service and he was absolutely amazing. Very knowledgeable, friendly and well organized.

tina p

Excellent service installing new heating system. Arrived on time and completed work on schedule. Kept me informed throughout the work. Cleaned up thoroughly at the end. Made sure system was working before leaving. Answered my questions. Demonstrated the system and made sure I learned the new thermostat. My gratitude to the crew sent by HARP.

Jim Doody

I'm a long-time HARP customer and absolutely will remain one. It's the only company I trust to maintain my heating and cooling systems. Over the years, I've purchased both a new furnace and new central AC unit from HARP and am totally satisfied. The company's technicians are consistently polite, efficient, and highly knowledgeable. When I recently replaced my antiquated central air unit, I was impressed that the sales rep who assessed my needs suggested that of two options, the lower-priced one was perfectly adequate to meet my needs. HARP seems to place customer value over company sales figures and doesn't try to sell you what you don't need.

Russ Benblatt

Ali, Mizanur and Adrian were great! Did a perfect job accessing my attic (through the master bedroom), were great communicators, and explained everything that needed explaining. Had an issue as there was supposed to be a second crew to install a second unit for downstairs - when we scheduled it for 2 days latter, I requested them to come back! Thanks!

Richard Turcott

Successfully analyzed a really difficult electrical wiring problem. Zach proved to be an excellent Service Tech. He's a real credit to Harp Home Services but then I'm sure they know that already.

Renee

Always have a good experience w HARP. Brandon was very helpful and overall experience was positive. Thanks!

Sean Kelly Murray

Courtney came in to tighten a slow leak at an interface post installation, wore a mask, waited to make certain leak was resolved and went on his way, thank you

Abbey Downing

HARP doesn’t disappoint. Had a persistent slow leak that the service team was able to sort out. Zach was timely, knowledgeable, and personable. Additionally, we have an ongoing issue with the exhaust of the boiler that we are still waiting to hear from HARP about. If they can resolve this issue too they really will be the best. What do you have HARP?

Aaron Carpenter

HARP installed a new ducted air conditioning system for my home and one mini split with cooling and heat for a guest room. The price was competitive, not the lowest, not the highest. In the end the solution provided was the best fit for me and the reviews supported my decision to go ahead. The teams involved were knowledgeable, polite and professional. The work was completed in a timely manner and everything was cleaned up Well. The above and beyond service of the many individuals involved was fantastic. One guys built a great customized wooden frame for my new air filter access. Another member of the team even helped my mother in law with a big root she was removing in the garden as he walked by. The technician who came back afterwards to make sure all systems were up and running was perfect. Finally, HARP repaired and covered a few minor nicks etc. It’s not a cheap upgrade, but it’s hard to beat sitting in comfy AC during a major heat wave. Thank you HARP and all those involved!!!

John F

Called Harp on a Wednesday night after noticing some dripping from our ceiling. They Had someone out by noon the next day to diagnose the issue with the AC in the attic, clear out the drain line, and check out the compressor outside. Our technician Zach was extremely helpful, thorough, and friendly. He went over all of our options from immediate repair to full replacement of our very old AC unit. Looking forward to using Harp for our future HVAC needs—mainly due to the awesome experience we had with Zach.

Devin Pray

Recent boiler install went very well. Been a customer for many years now.

N OS

HARP assessed our air conditioning problem and gave us good information. Although we were not able to use their services beyond that, we were extremely impressed by their high level of customer care. Incredibly responsive, friendly and professional. In terms of customer communication, they completely exceeded our expectations.

joseph bisson

Great crew from top to bottom, i reached out to 10 different hvac companies to discuss options on replacing a hydronic baseboard heating system in my daughter's house. Some places were "too busy" and a few set appointments, Harp was the only company that actually showed up. The estimator was on time and quite knowledgeable. We spent a lot of time discussing various options on fixing what was left of the existing system to all out replacement. Not once did I feel rushed, pushed in any particular direction, or talked down to. We ended up deciding on replacing the baseboard heat with a forced hot air unit. After deciding on forced air, I opened the flood gates on him and asked to add a/c, a new water heater, and a 200 amp electrical upgrade to the quote. Doing everything at once saved a good amount of money. I decided to go with Harp when he sat on the front step an put the quote together right away and the price was very reasonable. The electricians, the plumbers, the ductwork guys, and the installers were all great. They were professional, clean, courteous, accomodating, and all around a pleasure to work with. I think I will be calling Harp for all my future hvac, electric, and plumbing needs. I highly recommend this company.

Kimberly Lytle

We’ve used Harp twice and in both instances it was a positive experience. I appreciate their text/call system for keeping you updated on when the technicians would arrive. Techs were friendly and knowledgeable. We most recently had Vincent work on a plumbing issue and appreciated his knowledge and friendly demeanor.

Eric Bolt

Sean R was fantastic. He quickly diagnosed the issue, fixed it and explain options going forward. He is by far the best HVAC contractor we have ever had in our home. Would highly recommend him to our friend and family. HARP should be proud to have someone like him on their staff.

William S

My entire interaction with HARP was one of the best I've had with any service provider, right from the first phone call to the conclusion of the project. My "comfort advisor" Matt was always exactly on time, was attentive in his review of my requirements, and was thorough in explaining exactly what was needed and what would happen. On the day of installation, the crew showed up right on time, had all the equipment they needed, and finished without any major surprises. They were also patient in the explanation of what they were doing, and at the end about how the equipment works. I'm not an HVAC expert but the end result looks great and the supervisor clearly understood the manufacturer and local codes for installation. The crew was also amazingly polite - every person I interacted with introduced himself, was courteous and friendly, and was cautious about not leaving a trace behind wherever they passed through. Overall - I'm glad I selected HARP and highly recommend them.

andrea java

We were impressed from the very beginning - attentive, customer-focused, friendly and helpful...and that was just on the phone. The real test came later and HARP passed with straight A's. Barry the technician was fantastic. He explained things clearly, identified the issues, presented repair options, made the actual repair and was on his way. The search for a worthy HVAC service ends here. Thanks, Barry and thanks HARP😊😊

Melanie Raczkowski

HARP was the only company to respond to my heating outage in a timely manner. Ken arrived exactly as scheduled was professional, incredibly knowledgeable and thorough in his work. I couldn't have asked for a better technician. He made sure everything was working properly before leaving. Pricing was very reasonable. Thank you HARP for sending Ken out. He is an asset to your company!

Ed Bowsza

Tech showed up on time and was very easy to talk with. He provided system areas of concern and overall analysis

Rob Bouchey

We thank you for your prompt attention and the knowledge and integrity of your technicians. We have had positive experiences with everyone who has ever come to our homes for services calls, but specifically, Barry is spectacular. I cannot say enough positive about every experience we have had with Barry entering our home, I hope he is recognized for his quality work and kind demeanor with customers. With absolutely nothing against anyone else, my wife and I are convinced we will "request" Barry for our needs every time something is needed with our heating system. Again, never a negative experience with anyone from Harp, but Barry is simply fantastic. Thank you!

stuntman8

Our plumber was Joe. He was excellent! Very knowledgeable about all things related to plumbing but in addition, he was very personable and friendly. Joe arrived on time and fixed our plumbing issue satisfactorily. I would call HARP Home Services again without hesitation.

Katherine Taylor

Vincent and his team were incredible. Vincent was so kind, professional, and helpful! He explained everything very clearly and really went the extra mile. I hired another plumber in the area last month and felt confused and over charged. Harp was the exact opposite! Everything was clear and the pricing felt totally fair. Also Vincent was great with my father's cat--always a plus. Really can't recommend Harp enough. Don't look elsewhere--Harp is the way to go!

Nina Pelc-Faszcza

I have used HARP several times now both for HVAC and plumbing and am consistently impressed by the general service (appointment scheduling, etc.) as well as the quality of the work done. I had a plumbing emergency recently with an active leak and their dispatch was able to direct the nearest technician to my home for very fast and responsive service. I’ve had the same technician for more than one job and he has been extremely thorough and knowledgeable, and always answers all of my questions. My previous HARP technician was also very knowledgeable and thorough. Would highly recommend.

Robert Poland

He performed the annual gas furnace maintenance check. He was efficient and patiently answered all my questions while he continued to work. His check of the furnace was more thorough than the previous technician. I was very pleased with the work he did. I made another appointment for the A/C annual maintenance later this year.

Warner Cortez

Barry is the man. He's extremely knowledgeable and knows how to fix the issues with care. Thanks HARP and Barry!

Linda Castiglione

was flooded and Courtney from HARP came to do repairs. Was thorough and knowledgeable and made a difficult experience much less stressful. Courtney did my annual checkup and had to do a followup as my old furnace had a shorting problem. Again was thorough and knowledgeable. HARP recently replaced my furnace and AC after the flood. Was a special situation requiring raising the unit and redoing some of the ductwork. The techs including Miguel Adrian and Mike were here from 8 to 6. They did a great job - thorough with great attention to detail. I had had them replace an attic unit in my other home within the last 2 years. There's a reason I am a repeat customer!

Janette Miller-putman

HARP called to let me know the technician could come today and wouldn’t have to wait until the morning to get my A/C fixed. Was sent a text when he would arrive, he arrived on time. Explained everything to me, in language I could understand, not like some companies, explained what he was doing and why he was doing it. Was a very pleasant experience having him their. He fixed the issue quickly as well. Great job Chris. Thanks again.

G From Yard (Gfromyard)

I was so impressed by Chris, the technician who came out to service my furnace. He was so very knowledgeable about what he does. He answered all my many questions while doing a thorough work up of my furnace. This is my first time using Harp but based on my experience with Chris, it definitemy won't be the last. Great job, Chris. You represented your company well.

Steven Kaminski

First - I hate posting reviews. Second I am probably a PITA to work with as an owner because I like to watch these guys work and ask a ton of questions - but HARP as a company has earned it my review. Yesterday I had the tech Dan A (service tech) over to finish an AC set/up install done earlier in the year. He was great. I mentioned a whistle noise in my duct work that had shown up with the install of the new system - and he without hesitation, hunted down the problem and fixed it. In terms of dealing with HARP, I have been a customer since 2005, and in all that time, I have noticed 2 things, first: There has not been a single tech or install guy who I would not want to work on my system again (ALL professional) and ALL speak pretty highly of HARP as a company, and of the owner Kevin M. In this day and age when more and more employees are treated as disposable - that means a lot to me. On a related note - earlier this year, when I was having my system replaced, there was an issue with the configuration of the new system relating to adding a second zone that came up, where initially I felt like was going to end up with on the losing end. My fears were unfounded. As soon as the issue was fully assessed, they stood by their original quote and price and came up with a solution to overcome the problem - and I am loving the new system. (A second shout out to Anthony M. on the install team, who stayed into the evening until he identified an intermittent problem and made sure it was going to be corrected... ). Again my compliments to all.

Breno Diniz

I just installed a new furnace and AC system in my home with HARP. I am very satisfied with their service from the initial contact, sales process and finally the installation. I strongly recommend them for these services.

M&D H

Dorian from HARP was excellent at communicating about and repairing an issue that had started during our annual oil burner maintenance last September (work done by Clay from HARP). We hope to continue the good experience created by Dorian, and never repeat the work done by Clay.

Deb Rucci

Prior to the technicians arrival, I received and email and text stating he was on his way. It also contained his picture and name - that was great! He was friendly, courteous and thorough. This is the second time I've had HARP come to service my boiler and I definitely will call them again!

Brian Bowman

HARP has always been an excellent "go to" business for all out heating needs. From our first emergency (they were the only local business willing to help on Christmas Holiday), each maintenance visit has been timely and appreciated. Courtney arrived for this inspection of the system, identified a possible future issue, and made the time to replace the questionable part during the same visit. I was advised of each option along the way. All was done quickly, and with a professional and very courteous manner. Though the technicians have been different at times, I would suggest to anyone to call HARP. And, Courtney would be someone I would be happy to welcome into my home.happy to see

David Weill

We have been very pleased with Harp in the servicing of our boiler and AC units. They are very responsive and always professional. Recently technician Mike did a great job on our AC maintenance.

Mark A. Greenstein

(May 2022) My appointment was rescheduled (I was pleased that HARP kept me safe as the technician scheduled called in ill just that morning). Matt was the technician (and he has been here before). He was just exceptional. He addressed my concerns and confusion, listened to ALL of my worries and issues and explained things calmly, clearly and with clear respect. I remain a customer because of people like Matt; someone who is knowledgeable, skilled and works well with people. I hope he is appreciated because he is just great. (December 2021): Winter service to heating system; Chris was excellent and was neat and respectful and all seemed well. However, I don't recall them reminding me to set up a "winter" appointment and was shocked to learn that they had already done bookings for A/C systems so that I was going to be later in the schedule in the spring. They have gotten very big and corporate. I used to like that they were "local" and that you could reach the then owner with questions. I am watching other reviews but so far my recent folks have all been good). (July 2021): My system was just "dead" on Tuesday night. I was a bit disconcerted that the policy of rapid support had changed but, that said, they actually got Kevin out very quickly (and by the next day!). Kevin rapidly found the issue (thank goodness it was not a major failure requiring some hard-to-obtain major component) and he proceeded to check and deal with the issues, explaining each step to me so that I could understand and manage going forward. I remain a happy customer because of the quality of the staff... and he even had to do this with a truck that was not his own! Success due to skills both in his work and communication skills. (2021): Wow! Another great technician who is friendly and polite and very knowledgeable. He arrived on time for my AC maintenance, explaining all he did as he went along. I learned about my system and appreciated his thoroughness. As in the past, MUCH appreciated! (2020) Michael was another wonderful technician who arrived on time, did thorough seasonal work and was polite and clear. ANOTHER wonderful experience. for winter 2019: Andrew was here for the winter services and was wonderful. On time, told me every step what he was doing, how long he thought he would be and went above and beyond what I expected. Just wonderful. HARP is my constant and confident recommendation for all such services! for winter 2020: Clay was here on time, and as with all the folks, but neat and on time. (I think he was here for Spring / Summer 2020 as well!).

michael potts

The technician was very thorough and explained everything he was doing in detail. My kids kept interrupting but Mike was patient and friendly with them. Harp is definitely the my preferred go to. Better service and pricing versus the competition. Have used them for last five years with multiple houses.

Paula Mulligan

I am very pleased with the service I received today from Rick. He was extremely professional and courteous. Rick took the time to explain everything he was doing. He really met my expectations above and beyond. I am so happy with my past service I signed up today for a service contract on my gas furnace. Thank you Mona for getting back to me so fast. You have me service😀

Todd Fell

After our furnace died after only ten years(!) the Sunday before the recent snowstorm, we were scrambling to find a different company we could trust to install a new (and better quality) one. We found Harp Home Services online and called that day. The very next day, during the snowstorm, Mike from Harp drove one and half hours each way to assess our situation and help us decide in choosing a new furnace. The very next day, Tony, Adrian and Aurold came out, on time, and installed it for us. We were incredibly impressed by the responsiveness and commitment of Harp staff in helping us on such short notice and in such extreme weather. And they did so with a positive and caring attitude, which was in contrast to our dealings with the company who installed the faulty furnace. If the quality of the furnace matches that of the Harp staff, I look forward to years of business with this company! Honest, hardworking and caring contractors seem to be in short supply these days, but from our experience so far, Harp is in this category. I highly recommend them.

Jason Avanecean

Had Kevin great guy smart guy hope to have him back for future repairs

Ed Nenortas

The sales process was simple and straight forward and Harp's pricing was very competitive. Our new A/C system was installed in less than a week and the installers were great. I highly recommend Harp for their timeliness and professionalism!

Jenny Burke

Kevin was simply awesome!! He was on time, Very polite and professional. Didn't tell us we needed tons of stuff for the furnace, just an overall great guy. Definitely will ask for him again next time.

Jindy J

Mike is a great technician with Harp. I was very happy with his performance and how he explained all of my options and gave me the bottom line on those options. In no way was he pushing to sell anything to me but laid out the pros and cons for me to make an informative decision.

Maverick & Goose

I called Harp after another company in town blew me off and man am I glad I did! From my first call ever to the email report of my visit it was truly a professional experience. The technician was more than respectful with vast knowledge of his craft. His explanations and work were top notch. I asked a million questions and he answered them all without being made feeing like I was bothering him. Pricing was all gone over in extreme detail and in advance of work performed. I had never used them before as I had recently moved into town. I called first thing in the morning as our furnace went out on New Years Eve Night. Within 2 hours I received a text telling me a Harp technician is on the way, also had a picture of the technician that is coming which is a neat feature. All in all A++.

C AB

I used Harp Home Services for an AC Tune-up. Matt seem very educated, answered all questions I had, showed me the results for each step, and allowed me to follow him throughout the process. I knew I could trust this company when he showed me my coils that were all rusted. I honestly was expecting a sell pitch, but he said don't worry it could be normal, he would have to check the pressure. In the end it was ok, but did have to replace a capacitor which he was able to do on the same visit. Even that he didn't sell me on, he showed me the results, explained the options, and allowed me to choose. Towards the end of the visit he gave me tips on preventive measures to follow and maintenance that I myself can do to prolong the life of the system. I would definitely recommend HARP HOME SERVICES

Jason Allan

I called Harp because of an issue with a zone of my heating system not working. They gave me an appointment the same day and called when they had an earlier time during the day for the service call. The technician Mike arrived right on time and quickly got to work, diagnosed the issue, and fully explained the repair options. The repair was performed professionally and a reasonable cost. Great experience and I will be sure to call HARP in the future.

Anna Miller

Wonderful service . Chris was very polite and knowledgeable. Would highly recommend your service. Would use harp again with no problem.

Jerry Jaiven

Chris and Julia were a little late due to other calls, but were polite and knowledgeable and performed the necessary repair quickly. They were attentive to cleanliness when removing and resetting the toilet, which is dirty work. They informed me of what and how they were repairing the problem, and cheerfully answered all my questions.

Jesse Hennessey

Our furnace died on Tuesday Night, HARP and their team had a new furnace and AC (made sense to replace both for us), installed by the end of the day on Thursday. Everyone we dealt with was friendly and their install team was quick, efficient and left no mess. I had a quote from another company for a little less but went with HARP anyway because I had a good feeling about dealing with them. I am happy that I did. I dealt with a lot of contractors when we built our house and there are only two of them that I would actually recommend. Everyone else did an adequate job at best. I wish HARP had been involved back then.

Marie Thompson

Just had a new Lennox furnace installed on a Sunday! Can't say enough how great a job Missan and Austin did. They were in and out in less than 5 hours. Missan helped to connect the WIFI before they left. Very impressed with their workmanship and knowledge. I highly recommend Harp Home and their very qualified technicians, Missan Ripon and Austin.

T G

I have to say how nice it is to finally find a company that is honest, reliable and fair priced when it comes to home repair. From start to finish this company I felt took the time to make my first experience with Harp a great one. Pat or technician was respectful and very knowledgeable and did a wonderful job with our steam oil furnace tune up and water heater tune up. I will recommend to everyone I know it is definitely worth it with the experience my husband and I had. Thank you HARP for being an honest company and looking out for your community with providing excellent work for a fair and reasonable price. Will definitely use them again!

Lee C

Price is too high. Vincent was terrific!! He was knowledgeable and personable. A new cartridge to stop a leaky faucet in the tub, and 15 minutes work cost $569 plus tax. Too high!

Robert DeVito

Paulo was very prompt, courteous and professional. He explained the problem thoroughly and went about his work without us hardly even noticing he was there. He patiently answered all our questions and was very respectful of our home and property. I would highly recommend him and HARP.

Alex Fraser

Update - August 2020 -- We had a drain pipe that was leaking and with HARP now offering plumbing services, we decided to give them a try. We also had a $50 coupon from an email promotion. When I called to schedule service, HARP's phone representative stated that their plumbers trucks are fully stocked; I had described that the link was from one of the main cast iron pipes in the basement. Joe came over to inspect the issue. . He laid down on the floor to try to see if he could examine the pipe up close and had me run water from our kitchen and first floor bathroom. He saw that the pipe was leaking, but was not able to determine the exact spot of the leak; together we thought it was one section of the cast iron pipe. He came up with 3 possible solutions to repair that would be done sequentially. The job would require parts that he did not have on his truck and the help of second plumber. I called HARP after receiving the estimate for the 3 possible scenarios and the job was scheduled for the following week. On the schedule day, Joe and Vincent arrived exactly on-time. Joe explained to Vincent the scope and he concurred with Joe's approach. They cut out the old 4 inch cast iron pipe section and in fact it did have a break when they were able to examine after removal and being able to see the bottom. They installed a new section which required jack hammering the cement where the pipe had connected to the main pipe leaving the house to the sewer; this was needed for the fitting/connector. The total job took about 2 hours and now some 72 hours later we don't see any signs of a leak. The only issue that we had was receiving proper credit for the $50 coupon which we had been told was on our account, but apparently wasn't. This took several calls to HARP and a request to speak with management who did call back later in the day to confirm it had not been correctly applied to the job; we did receive a credit to our credit card. We've had HARP service our furnace for several years now and they have always spent the time needed to do an excellent job on the annual cleaning. Last year they came out next day for service on our central AC whereas the dealer we had purchased it from only had availability some 3+ days later -- 1st heatwave of the season. The reason for 4 Stars is that they changed the terms of their annual maintenance program to be somewhat less inclusive and lower discounts offered on parts.

Matthew Nolin

Called Harp when I had a busted shut off that caused some flooding under my sink. Harp came out first thing the next morning and evaluated the situation, finding a few other leaks and valves that needed replacing, which was expected in our old house. The quote I got from them was much better than the other plumber I had take a look. Chris didn’t pressure us to do any work we didn’t need, unlike the other guy. He worked with the town to make sure our water was off for as short as possible as he knew it would be inconvenient with two little ones running around. The work done was quick and high quality and he was super friendly and professional. Highly recommended.

Sampson Adu-Poku

The Plumber, Joe and the electrician David were great and very knowledgeable about the work they were doing. The came to remove my solar water heater system and install a new indirect water heater system. and I was happy with their work. What went wrong though was the manager. They gave me a quote and I offered them the job. and on completion of the job, the manager did not offer me the $250 discount the had told me. Meanwhile it was on my quote. He said to me to forget as if the $250 discount was not offered. I end up paying them because my wife did not want me to prolong the situation.

Karen G

Zack and his coworker Matt did a great job fixing my parent's heater. No matter it was new years eve, they stayed late and made sure the heater was up and running properly. I appreciate your professionalism and comintment! I haighly recommend HARP Home Services.

Michael Montero

Mike was surprised that my boiler was still kicking but after his thorough cleaning and analysis, it still beats. He informed me to get quotes though as it could go at anytime due to age. Mike was honest, informative, helpful and friendly! I appreciate such an easy-going experience.

benhua sun

Three more techs did a great and professional job for the installations of A/C and furnace. They was very professional and knowledgeable to make all jobs done excellently for my home. Also they were very thorough and took the time to ensure the jobs were done right step by step and made my whole family members comfortable. This was the first time I had used HARP and I would recommend your company highly based on my experience. Benhua Sun, M.D. Yale School of Medicine.

Ryan Dann

They were great to work with when we were having issues w/ our tub not filing with hot water, which turned into a part on our water heater slowly failing. Even though it was a brand they don't normally service, they were able to help us out. They came out multiple times to try and help us solve the issue (not their fault, wrong info from manufacturer or parts needing to be ordered) and every time they were professional and courteous. Felt safe with them in my house, even when it was just my wife home. Their techs were very nice and the service manager was very responsive and professional. He explained the work that was being done, charges, options at hands, etc. Would definitely use again.

david feliu

A rough start but a smooth finish. After it was discovered that the company did not have a ladder tall enough to reach to change my A/C filter, and after I provided them with my own ladder, it was further discovered that the company does not stock my filter size. So I ordered the correct size filter on Amazon, paid for it myself, again provided my ladder, and the company returned to install it. I am grateful to tech Kevin for the eventual correct installation and to manager Shawn for showing good judgment in resolving the issues for the customer-me.

Dan Kay

Andrew Colonico was the technician who came to my home today to help resolve my A/C issues. He did a superb job, and was a friendly, knowledgeable person. His professional, helpful manner was outstanding, and I highly recommend him. HARP Home Services responded to my needs whereas other companies did not even contact me when I asked them to. HARP responded quickly and did a great job. HARP Home Services now has a new customer -- ME!

Aaron Ort

Switched to gas and had both our steam furnace and our hot water system replaced. Jeff and Luis were great. Kept me informed through the whole process. Timely, efficient and clean. Had some unforeseen issues crop up and they were quick to identify and walk me through alternatives that worked for me. Two thumbs up!

Kate macPhail

HARP Home Services LLC recently added Plumbing Service & Repair to their available services, I found out about this when I called to schedule a routine annual Furnace & AC Tune-Up. The technician assigned, Chris, was GREAT. He was patient with the explanations of all the things that needed working on, he developed a detailed Options List which, for some of the issues, included different kinds of solutions to choose from, which was very useful. He worked quickly and efficiently, and was cheerful the whole time he was here. He adhered to all necessary COVID-related guidance, wore shoe covers every time he came inside the house, and when he was finished, gave detailed demos of all the fixes done. I'll definitely ask for Chris the next time I call HARP for something plumbing related.

Monica Owen

Chris was our technician. He was very courteous, professional and helpful in explaining everything he was doing. I was extremely pleased and it didn’t take as long as I expected and yet he was very thorough. Harp is always our go to for these services.

Christopher Pinto

Vincent arrived on time. During install explained what problems with existing pipes, and the method he was using to fix the problem. He was very knowledgable and upfront with estimate to fix. Job was completed nearly and quickly, very good experience with HARP and Vincent the technician. Will recommend to others

Michael Laughner

HARP is an excellent contractor. Their service requests are timely, the techs show up on time, and they have great customer care. Their dispatch fees are reasonable. We have used HARP for HVAC and plumbing, and have never been disappointed. Raul is a fine technician, with his expertise and calm competent service. He was very helpful educating us about our sump pump.

Dana Litwinka

Excellent experience; I woke up in the morning with no heat on a 30 degree day in January. I called HARP and the technician (Matt) was here within a few hours. He addressed the situation and explained the issue to me very clearly and thoroughly. I felt comfortable with his explanation and recommendations. I had heat within a couple of hours. I would absolutely use HARP again and recommend them to others.

Kayak 013070

Barry Magnano arrived on time and quickly diagnosed the problems with my ac unit. He kept me informed of what he was doing and what the cost would be. I was very impressed by his knowledge and dedication to performing his work. Overall a very good experience.

Stacy Raymer

I received a call from HARP to inform me the tech was on his way re: my AC maintenance. Matt was punctual and introduced himself when he arrived. He put his booties on upon entering my home. He was very friendly yet professional and following social distancing protocols while in my home. He was clearly knowledgeable about the HVAC process and answered questions I had regarding a previous issue before he started the maintenance on my AC. I have been using HARP as my home HVAC company since 2014 and would absolutely recommend Harp to friends and Family.

Rachel Lang

Their technician Barry was so respectful of my house..he cleaned up after everything he touched. He explained all his analysis/work to me and made sure I understood what I needed to take care of going forward to maintain my home (which isn't always easy). From my first phone call the company was communicative and they really give you your moneys worth compared to many of the service people out there nowadays who seem to take any/all shortcuts on you.

Jonathan Congo

Kevin did a fantastic job and answered all of my questions, as well as provide photos of the before/after. He spent the extra effort to make sure the job was done properly and completely. Thanks so much Kevin!

Buddy Bycoski

My service experts were professional, kind and helped me figure out what would be best for me and my family. The job was too big for HARP, but I appreciate their willingness to talk me through what needs to happen, so I could move forward with as much knowledge as possible. I will certainly use HARP in the future for more basic plumbing or HVAC needs.

Stephanie S

Never used this company before, but heard great things. Was facing our furnance breaking in the middle of winter. Called and someone was able to come out right away without costing an obscene charge. Rick was extremely knowledgeable and very helpful. He took his time to explain what needed to be done and due to the higher expense due to multiple things needing to be done, he gave us options of what we could do now and then in the near future. Will definitely schedule again. Amazing service and very reasonable prices.

Reevee

I received top notch service from the beginning when I called for an appointment. The CSR was professional, polite and empathetic to my problem. Matt was the technician who came to my home. He was personable, very knowledgeable and patient as he explained the problem and my options. Excellent service all around. This is my new go-to company for HVAC needs. Thanks HARP!!

Brian G

Mizanur and the whole team did a great job on the install. Arrived in time. Impressed with the tracking tool. Everything was explained thoroughly. Had brief problem with drainage right after but even though they were here all day Mizanur came back and rectified problem. Will definitely use your company for future heating and cooling needs..Thank you! I just used Harp for a 2nd time for heating maintenance and the work was performed by Clayton. Very professional, arrived on time, explained everything, and was knowledgeable. Very impressed with service and customer communication provided by the company

Thomas Johnson

Excellent service!! Barry, our technician, was highly competent, thorough, communicative and very knowledgeable about a wide range of HVAC issues. I will certainly request Barry for any future maintenance and/or repair needs. HARP generally was a pleasure to work with!

Lynn Weisel

This is the second time that we've used HARP for plumbing and both times we've been super pleased. We had the same technician both times--Shawn L--and he's been great. My husband never gives five stars, but said he'd give Shawn five stars. Our tub faucet is apparently very old, but Shawn was able to find a part that would make it work (and not leak). We'd definitely recommend HARP to others. Professional, great service.

Angelo Fazzina

They did an excellent job on the removal and replacement of my heating system. Very good at what they do ! This was visit #1 On Visit #2 Hi, the new Central Air unit to replace old one was installed and tested. They were unprepared to replace a copper line and used the old one. Once we mentioned it in spring when it was time to use it they promptly came back installed ply wood in attic so could reach it and replaced all the copper tubing as the contract dictated at no extra charge. We are very happy and enjoying the cool air ! Hi, This was the 4th visit for our new Central Air unit. The problem was hard to diagnose and luckily the Tech saw it while here. Due to trying to use materials and wiring from the old system by Harp installers this was the 2nd time we had this issue. Techs had to replace wiring this time with new wiring, and system seems to work as expected now. We shall see. Very frustrating when new install costing thousands does not work well from the Start. Thank you.

Collean Toupin

Worked with Matt on a Sunday. Was very appreciative for Sunday appointments and Matt was awesome. Informative, personable, and knowledgeable. Will be requesting he come back next appt.

Cent Lato

I have in all 3 visits to maintain my furnace have been very pleased with HARP's technicians and the company's follow up policy prior and after servicing. I am 42yrs in the construction business and their company is by far the best I've known in how they operate. They are professional, accurate, knowledgeable and attentive to details all around.

Jonathan Botelho

Barry did an excellent job both times he needed to come out to my home for AC repairs and leaks. Overall it has been a pleasure to work with Harp! Updated: a pipe cracked over the winter causing a different leak this year. Barry restructured the system to help prevent water from staying in the piping at the end of the season. Provided multiple options and made sure we understood each before doing the fix we wanted. Thank you Updated 5/21- started up the ac unit and no cold air. Called Harp at 9am and they were at my house by 7pm that day. No emergency fee just the standard show fee. Excellent service by Barry and Harp! Thank you Updated 11/24- Rick was great working on my heating unit. He was on time and knowledgeable. Another great experience with Harp!

Fernando Ortiz

Repaired my furnace with HARP and I am very satisfied with the service. Barry was Polite, friendly and answered any questions I may have had. This was my first time calling HARP, I would definitely use them again.

Chris Morris

Matt arrived within the window of time given to me. He fixed the boiler problem and pointed out short cuts the other business used on my furnace. He completed what I thought to be a large job, in one visit. The technician was respectful of my home, and left the area clean.

Bill Provost

My technician is outstanding. Obviously knowledgeable and punctual which is important to me. Beyond that, he is cordial and most easy to talk with. HARP should do what it can to recognize him. He has a young family and appears loyal to HARP. Loyalty is becoming a lost virtue in the working world 🌎 today. If HARP can sponsor a scholarship in Windsor Locks and Windsor High Schools that would be phenomenal. I sponsored a scholarship for a teacher association for over 20 years.. Money should go directly to the school bursar's office, not the student. Never had a problem with that guideline and all Students completed their education programs. To me that is important too. If the school won't allow you to pay the college directly, can your scholarship. I'm a BOOMER with high standards. We need kids to pursue technical Fields. Bill Provost

Jennifer LaBrie

Honesty means a lot to me and Mike is honest. It helped spare us further delaying the replacement of our furnace which was in worse shape than we had thought. He explained what I needed to know and we were able to take action quickly. I appreciate him for that and will be requesting him for next year's service and for many years after that.

Katelyn Werner

HARP was very prompt and I was able to schedule a technician to come out the same day. Nick and Nelson were both very professional and knowledgeable. I appreciated that they explained everything they would take care of and answered all my questions I had.

Gary Tatro

Chris was simply outstanding in all respects. He went above and beyond to resolve an on-going issue we're having as well as make it easier in case we have another issue in the future. He's very committed to doing the best job he can and is a model for all service technicians. Bottom line, extremely happy!

angelina diana

Love the communication of this company. They are on time. Give you a heads up when they are on their way. Keep their promises of if anything goes wrong . Will is great at finding solutions to pay for ac . Matt was great with service aa well. I highly recommend this company

Rick F

Hope to get Clay again on our next service call. He is great at what he does. Thanks Clay, hope we get you again! Thanks Harp!

Paul Yanosy Sr

Exceptional service. Old furnace identified as being dangerous on one day and new furnace installed the next. No problems with any of the installation. Very friendly technicians and very knowledgeable. Able and willing to answer any questions.

tom finn

I have been a satisfied HARP customer for 14 years. Recently, during the semi-annual heating inspection, HARP technicians discovered a fault in the heat exchanger. Since the system was builder installed 14 years ago, we (my wife and I) decided we would purchase a new system. Mike, the sales technician, walked us through our options, and we chose an American Standard System to include a complete HVAC remake and a water heater. The installation went smoothly and the mechanical and technical team was professional in all respects. We are pleased customers.

Kenji Ziedman

Paulo did a nice job. He was thorough and helpful.

Patty Pasha

Barry performed maintenance on our ac unit. He answered all of our questions. No hidden fees, he let us know what had to be done and how to do it. We could have taken care of the water condensation backup on our own. I am tired of cleaning up water , so had him take care of it. What took him an hour would have taken me four. He is a happy, kind, knowledgeable technician. Will Definately use services again. Thank you Barry.

MsMay

Barry was wonderful !! He did an excellent job with our boiler and explained every process along the way. He answered all questions we asked and more. We came across an unexpected problem and Barry was able to resolve it and even went above and beyond. He did an Excellent job. Customer service is outstanding!!!

Scot Clark

Our AC was not pumping out cool air properly, the tech identified the issue, the AC unit cooling fins over time built up layer of dirt, acid washed the fins, and the cold air temp dropped 15+ degrees. We have signed up for the yearly maintenance agreement the experience was outstanding.

Regis Matzie

HARP is a very good company. We had them install a retrofit home air-conditioning system 20 years ago and have used them every year for regularly for the annual maintenance. This year, maintenance man indicated that a number of the components were showing their age and would probably need replacing soon. For example, the compressor was drawing excessive electrical current above the acceptable range. They also showed pictures of the components which showed corrosion. So, I met with one of HARP's sales representatives and selected a new system for installation. It is a more efficient system with enhanced features over my old one. We scheduled an appointment the next week and the system is now installed. I am very pleased with the results and am looking forward to another 20 or more years of comfort.

Hudson

Great experience! Courtney was knowledgeable, personable, patient with answering all my questions, and thorough in his assessment of and recommendations for our situation.

Lauren Walker

Chris was outstanding! On time, did a fantastic job, great personality, and even cleaned up the packaging for me, so I had nothing to do after he left. Will definitely hire Harp again. Very pleased!

John Fudala

Excellent service was provided by Zach Elfein of Harp. He was very professional and explained in detail about the steps needed to repair our central AC system. Cost of the repair was reasonable as well. I would highly recommend Harp to any of my family and friends. Going forward I will use Harp for all my AC needs.

Jennifer Gentry

the condensation pump had started working before they came so brief consult visit. If happens again I will reschedule with them to check A/C. No charge for the consult visit which I greatly appreciated! Professional and friendly!

Maxine Giannetti

Harp has been servicing my HVAC equipment for many years and all the technicians are very knowledgeable and professional. I recently had a new HVAC system installed and the crew arrived on time, kept me informed of everything they were doing and did a great job with the installation. I will continue to use Harp and would recommend them to others.

Lynda Dunlop

HARP always arrived on time, the techs stayed until the work was completed, they explained what was done that day, and all debris was removed. The system works beautifully.

Kathleen Parakilas

Highly recommend HARP Home Services for furnace or a/c needs. Matt was informative, knowledgeable, and professional. Andrew was polite and courteous - both worked quickly to identify our problem, explain the solution and complete the work. We were very happy with the company - signed a service agreement and plan to continue to use them as needed.

Jay Man

I had an issue with my boiler for 2 years since another company came out and "fixed it". They did come back out at least 4 times but in the end I think they just gave up. Mike from HARP came out for a winter tuneup on my boiler. I told him the issue I had. I left him to do his work. He said he was all done, gave me a printed report on the issue, and lo and behold he fixed the issue! It was a really aggravating problem I had that I didn't think was solvable. Also it was fixed under the $99 tuneup special they had running. Just a great, well done job.

Jenn Kischell

Great company to work with. The team was professional and knowledgeable. They communicated along the way and completed the install with no mess and lots of professionalism. I would absolutely recommend them to anyone in need of heating and cooling services.

Susan Reardon

I had to very quickly get quotes for a new HVAC system. I had 3 companies come out in one day. HARP had a good deal and worked with us. Nathan was great to work with and walked us thru all the plans they had. We chose to have it installed the next day as we had no heat. Jeff, Craig and Eugene shows up promptly at 8am. They were very polite and so professional. They were great with our 2 Shepard’s that we thankfully did not have to lock up due to the heavy rain. I can’t say enough how great this company was and we are very happy with our experience. Thank you again and our heat feels great and is very quiet. Susan & Jay

K DW

HARP is the best. They first maintained our old existing heating system and then installed a new one (years later when it was needed). We've been HARP customers for around 8 years and they have been consistently excellent and responsive.

Jerry Benjamin

Lance, Ali and Mizanur and the rest of the installation crew provided an excellent instillation, they answered all of my questions. they were pleasant and cleaned up the work areas both inside the house and outside the house. they worked for 11+ hours to get the job done in one day.

Jeff Grindrod

I had never used HARP previously, however have seen their trucks in the neighborhood, so I figured why not! Their representative Steven did an excellent job from his promptness and courteous demeanor, to professionalism and knowledge. Further their pricing was reasonable.

Mark LeVasseur

Harp did an excellent job with our boiler installation. In the past HARP installed an air conditioner and an indirect water heater. All installations were done with quality results. Their technicians and sales/support staff are great. They always show up on time and complete quality work. Highly recommended!!!

Paul Brown

Michael was great. He is very knowledgeable, professional, friendly and helpful. He went above and beyond in evaluating the condition of my HVAC system and very clearly explaining his assessment each step of the way. I am very impressed and pleased with the experience!

David Riedel

Just had a new central air system installed. The crew did an excellent job in what turned out to be not a routine installation. I highly recommend their work. The tech arrived on time. He answered my questions and did the work quickly.

Chelsea LeBlanc

We have been Harp customers for a few years now and have been very pleased with their service. Their team members have always had great customer service, Zach was especially great, and all have been upfront about what they’re doing and any possible costs. Highly recommended.

Kathleen Liftig

AC was broken on a hot day. We appreciated Harps quick and efficient service. Others repair services were scheduling out 2 to 3 weeks. Harp saw us the next day. Matt was able to fix my older central air conditioner. I am currently a happy customer and will definitely call them when replacing the unit.

Richard Nelson

Vincent Mc Manus was very professional and helped me with a plumbing problem explaining in detail what was going on. He is the type of contractor that one wants in their home. Very thoughtful and considerate.

Rudolph Fiorillo

Frankie, Miguel, Pedro and Mike -Such excellent individuals, professional and exceptional technicians -- they all have such excellent people skills and have a wonderful sense of humor. They work as a tight knit team - they made the replacement/installation work smoothly, efficiently and on time!! Thanks so much. They are an excellent team

Bryan R

We’ve used HARP for several years for maintaining our HVAC, and when it was finally time to replace it, we contracted them to do the job. Everyone we worked with was professional and knowledgeable, they did a fantastic job on our installation.

Cary Smith

Barry Magnano from Harp Home Servies came to our house in Farmington today. He took care of the problem we were having with our air conditioner drainage, very quickly, and efficiently. Smart and personable. No attitude. I was impressed with him, very much. The air conditioner that we bought from Harp works extremely well. Good company. Hi quality units.

Mike Sponzo

We were extremely pleased with the services we received from HARP. Our phone call was answered and an appointment was set up with ease. The text message including the technician's name and picture was appreciated. Shawn Lopez provided professional, efficient, and friendly service. We will definitely recommend HARP to our friends and family. Thank you again!

Bob Cz

Good experience as expected with HARP. The service technician (Steve) came by for an annual Furnace inspection and tune up. A bit earlier than planned as they had a cancellation in the area, the coordinator called, and I was home and available. Steve did his work and we both verified the results. No issues. Just the quality of service I've come to expect with HARP and have not been disappointed.

David Jablonski

Called for a plumbing problem late one night that was not an emergency, but something that needed to be dealt with quickly. HARP had someone out the next morning and they even arrived before the scheduled time. Shawn was extremely nice, professional, and answered all of my questions. I’d highly recommend HARP and certainly will use them again!

bryan walch

Sean and his team did a great job installing a new Mitsubishi mini-split system for our home. They were all very friendly, helpful and neat! The best part is that the performance of the system exceeded our expectations. We are now warm in the winter and looking forward to being cool in the summer.

katie sullivan

HARP came out to our home as they always do on a yearly basis. The service tech that came out was very honest and explained to us a problem with the light up on our furnace that needed to be taken care of sooner than later. He wasn't pushy at all and explained everything thoroughly to us. We were very pleased with his service, and the time frame it took him to complete the job.

Dennis Duff

Had an unusual electrical problem with heating system. Ken Schilling was the most knowledgeable technician we have ever dealt with in over 30 years of home ownership and HVAC service. HARP is professional and always very responsive.

Ron Yungk

This rating is specifically for the great service David and Liam provided.

Jennifer Holcomb

Timely, informative, and honest. Our technician took us through the issue and various options for temporary versus permanent fixes and the costs and practicality of each option. I would recommend using HARP to anyone. I also appreciate the notification prior to arrival containing technician information regarding who to expect before they arrive.

Ernie P22

Courtney did an outstanding job. Professional appearance and very knowledgeable. Explained potential issue with HVAC system and answered all my question. HARP is very fortunate to have him representing your business.

P Mac

A very comfortable service visit scheduled easily online. Text and email confirmations kept me informed each step. The dispatch techs were pleasant to speak with. They even offered an earlier appointment. The techs , Keith for plumbing and Matt for heating that came out were knowledgeable, neat and quickly performed the service and repair.

douglas myers

First time using this company. So you don't know what to expect. There technician Clay Countryman was very knowledgeable about my furnace.He had all the test tools and gauges and Clay explained and answered all my question with great confidence. Clay knows what he is doing, and that is a great feeling as a home owner. I placed an order to have Clay Countryman come back in May to do a/c inspection. Great Job nice meeting you Doug

christheball murf

It's a little pricey, but great service and a great tec Richard

Kristen Ford

Terry arrived at my home promptly at 10 am when the window provided was between 10-12. He was friendly and even wore booties in my home as he did his work. He was knowledgeable, friendly and explained what he did and what to look for that would warrant another visit. He even helped me fix a vent in my home that wasn't blowing air properly. He exceeded my expectations and went above and beyond. I have had services performed by HARP over the past year and would recommend them to anyone who is looking for professional, friendly experts in this field.

Mona Lucas

Chris is an excellent plumber! He explained everything in advance of starting any work from pricing to options to address the problem. Once he identified a solution and addressed it, he showed me everything he did. I will request him whenever I have other plumbing needs.

Richard Spadaccini

As a follow-up to my statements below, I received a call from the service manage the following day with an explanation to the the sources of the issue and he did his best to remediate the issue. Although at the time of our discussion there was no longer a need to conduct business with HARP, I felt that single star originally provide should be changes to four stars. In addition, in the future if such a need develop, I would have no issues in contracting with HARP. Very disappointed with their advertisement relating to 24/7 emergency service. Call Sunday 7/26 early evening to make an appointment and no one ever got back to me. Call Monday 7/27 to schedule an appointment. Call center provided a time frame on the same day between 10 to 2. Received a call ten minutes telling me that they had to canceled the appointment and the earliest they can schedule is for Monday 8/3, seven days later. Not sure how they can advertise 24/7 emergency service.

Gary

I am a long time customer of HARP for both our central AC and gas boiler. After 17 years our AC stopped working and HARP replaced it last week. The entire replacement process from quotation to installation went smoothly. Craig, Terry, and Mike were the Installation Technicians. They did an excellent job. They answered all of my questions and left my house as clean as when they arrived.

Jim Barberi

Mike was professional, knowledgeable and personable. He explained our HVAC system was aging. HARP is lucky to have an employee like Mike.

Mary Kelleher

I called Harp when my pilot light went out on the furnace. RIck came to repair the furnace and noticed there were hazardous issues with it. Rick made a call to Nathan Ryan who came out that same day to recommend an energy efficient furnace for my house. Everyone at Harp provided outstanding service.

kathy elovich

i have been a customer of 'harp' since 2007 and always received excellent service from the moment they installed my a/c to this summer's check up. i highly recommend harp home services. always a 10 out of 10.

Alicia Canning

Very pleased with the service from Harp. This is my first time using Harp. The technician was very knowledgeable and extremely friendly. Very smart with their marketing, received great offer in the mail so I decided to use them. They will now be my go to for HVAC work that has to be done.

Marshall Fox

The technician Kevin was knowledgeable, professional and friendly. HARP came the same day I called and had us back up and running quickly.

Jim Longo

Had 2 "emergency" situations (burner down) that my normal heating company could not get to my situation for "a few days". Called Harp and they were that day, on both occasions and rectified the situation. Great guys, Mike and Zach, polite, knowledgeable and professional. A replacement burner was in order and Dave the salesman steered me in the right direction on a Tuesday and the replacement occurred Thursday! Mizanur, Ali and Lance arrived on time and I have to be honest, we had a blast. These 3 knew their stuff, they were just a well oiled machine working together and having fun doing so and with me there ribbing them throughout the day, made the day an very enjoyable one. So thank you to everyone who was involved in the repairs, sales and the new install. Who ever reads this, don't mess around with any other company, not saying their bad or anything like that, but this company is one that takes costumer service seriously and in my experience, were there when I needed it the most. 5 stars all the way!

Jeffery Taylor

After having another company looked at my system and giving me an outlandish estimate, Dave from HARP was able to fix the problem quickly for a reasonable fee. He was polite and knowledgeable. A refreshing change from my previous provider.

Sheryl Tallis

My first time using HARP and what great service. Michael was very pleasant and explained everything that needed to be done and also any future repairs that may occur. He also told me about their Priority Partner Plan and I am definitely signing up. Thank you Michael.

Mattie DeLucia

Our technician came out to install a thermostat and complained to my wife the entire time while doing the job we paid him to do. Very unprofessional.

Raymond Inzero Jr

Vincent came out and quoted the job for me and explained the worst and best case scenarios to fixing the leaking pipe. He came back and was professional throughout the whole process. He fixed the pipe that was leaking and explained where the leak was and why the pipe leaked. He also was able to answer the couple questions I had pertaining to other plumbing issues/concerns. I will definitely be calling them back and asking for Vincent for any future plumbing needs.

Yang Liu

This is a review of the service side. Pat was sent out to my house on the same day to help address a boiler issue. He was very professional and knowledgeable about boiler systems and helped to answer all my questions. I understand that it can be difficult to work while someone is looking over your should so I appreciated the fact that he let me hang around while he did the repair so that I could have a better understanding of my heating system works in general. I would highly recommend the company based on my experience with Pat.

Anthony Puskarz

Initial experience has been positive. Raul, our tech, was polite and helpful in explaining the services that needed to be done. We haven't completed the projects yet, so we will have to see how things go. Our second year of A/C maintenance was recently completed and Stephen, our tech, was very thorough in his explanations of what was and needed to be done. He was professional and courteous.

Grey Eagle

Hello: Barry seemed to know more technically about my Goodman Furnace, than the last technician. He managed to problem solve where this loose 8" white wire that was inside the bottom of the furnace belongs, which controlled the blower fan in the ductwork. Once connected, the blower fan worked perfectly to send the heat up to the next level of the house.. When we go through the PMI for the Condenser in the spring, I definitely would like to get Barry back. He's a great asset to the HARP Home Services Company. Regards, Lee

Nancy Vignone

We had our boiler & water heater replaced. We got a quote, on a Friday night, the same day we found out we needed replacements. The job was completed the following Tuesday, within the time period specified. We are very pleased & impressed with the equipment & the installers who completed our installation. We highly recommend Harp Home Services.

Erik Barrows

My experience with HARP recently getting an estimate for installing a cooling system in my home was by far the best from the 5 other companies we had come out to give us estimates. Joey Crespo listened to my needs, was attentive to detail about the little aspects of the project along with the project as a whole. My electrical panel is full but Joey noticed and asked about a certain circuit breaker for porch heat that we actually don't use which he could use for the AC. He also listened to where we wanted the ductless head installed and was able to work that into his plans. Joey also said he would give me an estimate that night, was not able to but followed up with an email explaining why and to expect the estimate the next night which was exactly what happened. My wife and I just put the deposit for the install, and are looking forward to working with this company. if you are in need of services HARP provides, I highly recommend having them come out to give you an estimate to experience for yourself their level of customer service. I will follow up with another review once the install is complete.

Matt Clyburn

Zach is just an incredible person and a terrific technician. We've had him out to our house a couple times to fix different issues, and every time he is knowledgeable, professional and courteous. We appreciate everything he does and look forward to seeing him the next time we need some help.

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