Reviews of Roto-Rooter Des Moines. (Plumber) in Des Moines (Iowa).

Roto-Rooter Des Moines

267 Reviews

184 Comments

Plumber

Plumber

4005 SE Grimes Blvd, Grimes, IA 50111, United States

Description

Information of Roto-Rooter Des Moines, Plumber in Des Moines (Iowa)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Roto-Rooter Des Moines

Reviews of Roto-Rooter Des Moines

Jessie Weishaar

We had a pipe freeze, burst and needed to be fixed quickly. This was all two days before Christmas. Our experience was professional and helpful from the initial call to schedule the appointment, to when Kyle showed up to fix the pipe. Kyle is professional with a fantastic sense of humor. He is knowledgeable and kindly answers questions. I am so thankful for Roto-Rooter. They are my go-to for all my plumbing questions or issues!

Ann Essy

We have used Roto Rooter three times and 100% satisfied every time. Rome has been our service guy and is knowledgeable, customer focused and highly reliable. He took the time to address everything on the “to do” list and it was a long list in a 25 year old home. I highly recommend Roto Rooter out of Grimes.

Laura Haleen

Josh & Mason showed up in under an hour of my call. They were professional, kind, and they helped fix the huge drain clog in the kitchen. They were even kind enough to work through our home warranty to help us recoup some of the money we lost because we had made two service calls prior to reaching out them because we thought the issue started with the dishwasher. 😩 Thank you for helping us so quickly so we didn’t have to be without for another three weeks!

Massina Bloemke

I rarely feel motivated to share a review, however, I can't help but to share how great the gentleman (Cameron) who performed the work was absolutely wonderful. I needed to have my main sewer line cleared of roots. He was respectful, kind and very personable. He took care not to damage my property while hauling in a very large snake machine, he protected my carpet and furniture with plastic and tarps - Thank you! I had used another local professional service prior to Roto Rooter which resulted in PTSD after they flooded my basement and as a result had to have a professional clean up company come in to clean up the mess. Just all around a good experience and to boot, the cost to have them come and do the work was reasonable. Thank you again! M-

Susan B.

I called roto rooter to scope my main line with a camera. They were probably the 5th or 6th company I called as I was having a heck of a time trying to find someone who had the time to come out in the same week. They were courteous on the initial contact, and scheduled someone that same day! Josh was excellent -- he called an hour before when he was on his way, he was respectful to me and my home, he answered all of my questions, did his job quickly and efficiently. And he was super nice! It was a relief to finally have the job done. I will use this company again. Specifically this location. Thanks!

Christopher Bates

Josh and John showed up within an hour of my initial call. They checked a few things to determine if the problem was the basement floor drain or the main sewer line to the street. After removing what was likely the original clean out plug, they were able to quickly get the main line cleaned out. They explained some additional options I might consider if I have future problems (camera, hydro-jet) but no upsell pressure at all. Thanks.

Zelda Yoshi

They not only arrived in a timely manner and were professional but diagnosed the issues we were having right away and in a manner that I, someone who knows nothing about plumbing, could understand. I have used them before and have always been very pleased with their service.

Patricia Wilson

My sewer backed up ln Friday. One place said it would be 2 weeks. Roto Rooter was out that afternoon. They did a great job and made sure I was set for the weekend.

Randy Jobst

Josh was great. No other local service would come out to our small town most didn’t call back for days. He called right back after 7 pm, drove out here and had both toilets unclogged within 30 minutes, and stayed after to make sure everything flushed great. Actually they’re now flushing better than before. Just call roto next time instead of waiting for the other guys to not call you back.

Bruce De Haan

I've been very impressed with the service received by Roto-Rooter. Their staff is honest, friendly, and hard working. The price was also fair.

Kayla Niel

Had backed up drains in the basement. Roto rooter was able to get someone here within a couple hours to take a look. Cameron was very nice and took care of our issue quickly!

Elliott Frey

So far, have had a fantastic experience. Called Saturday morning as we had an issue with our main line. Joe promptly called back, and couldn't have been more helpful. Super informative, transparent, and communicative. He encouraged us to wait until Monday if we could so that we wouldn't have to pay time and a half to get the work done, which we did. This morning, Shane came out. I shared with Shane what we had experienced, and he immediately did his best to educate me and diagnose the problem. He was an awesome guy - hard worker, easy to chat with, and effective. As he sent his line down the main line, he talked me through everything he was doing, and what he thought may be the cause of our issue. He then recommended additional "peace of mind" services that could help us further - we have those scheduled for later this week. Unfortunately, we've had a terrible experience with another company, so we were very concerned about going through this experience again. Joe, Shane and Team provided us with great customer experience and effective solutions, all in a cost-effective way. Very reasonable for the work they did. We will be using Roto-Rooter going forward with all plumbing/drain needs!

Krista Allen IA-Des Moines

When they finally got there it was a quick thing. The guys were nice. The whole “we will be there between 8-4” really isn’t the way to do things anymore. I took today off and then didn’t receive a call until 4:10 and they showed up at 4:20. A complete wasted day off of work. I know they have some sort of an idea of what order they are seeing their customers. Giving them an 8 hour time frame is absolutely ridiculous. Call within a two hour time frame makes way more sense. The next thing is, I don’t like that there aren’t card readers for purchasing transactions. The fact that you write down a card number onto a piece of paper is absolutely unacceptable in this day. That person could have easily taken my card number and written it down for his own.

Marcia Sheriff

I had a wonderful experience with Roto-Rooter. I had a clogged kitchen sink and they came to help right away even though it was in the evening. Mike was very knowledgeable and professional. He took his time to fix the problem and educate us about how to prevent future problems. Excellent service! I highly recommend them.

Zachary Schultz

If you’re in need of a good plumbing service, we highly recommend Dave. We’ve had ongoing issues with our Sump pump since we moved in. Started having problems this morning again. Dave came out 3 different times today, on the holiday, and finally ended up replacing the whole pump for a fraction of the cost we were expecting. He didn’t even charge holiday rates. Good guy, great service.

Sue K

Had some problems with dispatch yesterday and a scheduled appointment, that was scheduled a week ago. Got a call early this morning and Dave Lundberg came out promptly and took care of everything! Second time I have had service done with this company in the last month for 2 different issues. The techs have been wonderful and gotten the problems fixed very professionally. Very knowledgeable about their job. Will use them again.

Michael Huyser

After numerous tree roots/breaks in our line we had RotoRooter come and replace the line for us. From the very beginning they were tremendous to work with. I initially spoke with Jim numerous times to explore our options and he was extremely accommodating, professional, honest and responsive. He even went the extra mile to work with our insurance company to see what coverage we may have to help cover some of the costs. Once work began, the entire RotoRooter team exceeded our expectations on every level. The workmanship and overall end-product was exceptional and I can't stress this enough, the team was amazing. They were polite, cognizant of keeping noises down due to having a 1-year old in the house, were great at communicating what they were doing and why, and our basement was cleaner than before they arrived after they finished and hauled countless buckets of dirt and materials out of our basement to lay the new plumbing. After this experience I won't even look elsewhere but will call RotoRooter of Des Moines for any of my plumbing needs. 10/10

Carly Hill

Called Roto Rooter after I discovered my basement was flooded. The person who answered the phone was named Stevie. She was super helpful professional and very nice. I’m sure she could tell from the sound of my voice I was very irritated. It was a quick call that ended with “someone will be over shortly”. And boy she wasn’t kidding . Dave Lee showed up to my house within a half hour. Dave got here VERY quickly. He also was professional, very knowledgeable, courteous, and patient while he answered all our questions. He got the problem figured out and was gone within a hour. Talk about efficiency! He handled our problem like the pro he is. We really appreciate the service of this company. It’s people like the two mentioned above that give Roto Rooter a good name. Not to mention the prices were VERY reasonable. Thank you for the wonderful service and will definitely recommend to everyone!!

Hannah Clarkson

I spoke with Trish in dispatch. She was so kind and clear with her communication and ensured I would have someone out right away. David Lundberg and Jordan (didn't catch his last name) were my Drain Techs. They were great to work with, very knowledgeable of the issue, and clearly communicated to me what they did to fix the issue and why they did it. They were kind, friendly, and fun. Thank you guys! I will definitely be calling you for any issues in the future!

Cyle Bonjour

Roto-Rooter was fast, professional, and extremely effective. As a bonus, cheaper than expected.

Jen Harman

🙋🏻‍♀️ if you have ANY plumbing/drain/toilet 😰 🆘 emergency, call Roto-Rooter Des Moines! They will respond quickly (same day, in my case same hour) and bring all the tools necessary to get your life back in order FAST, at an affordable rate. Mike Boyd was very professional, knowledgeable, had a fantastic attitude, explained everything he was doing, and left the house spotless. You don’t want to have problems, but if you do, this is who you should call with no hesitation. They’ll make it better!

Samantha Zacharias

I have used this business for YEARS. I keep coming back because they are quick to respond, have 24/7 service are friendly, professional and fairly priced. No BS, they’ll give you options but tell it to you straight. I’ve used them for a multitude of services anytime it deals with plumbing. They never have to come out twice! I’ve had the pleasure of having Mike Boyd come out on several occasions and at this point, I request him. Easy to talk to, friendly and answers all my questions no matter if they pertain to the issue at hand or about some gadget he’s using that piques my curiosity. Will always come back to Roto Rooter in Grimes!!

Ann Essy

Fantastic experience from beginning to end. Connor, Bob, Rome, all three of you delivered excellent service and have a great "Can do" attitude. It shows that you take pride in your jobs and want to do right by the customer. In less than 48 hours, I had a nasty kitchen sink unclogged, a hot water heater installed and the master bath shower repaired. The staff were over the top professional and services rendered very affordable. Don't try saving a few bucks to fix it yourself, leave it to Roto-Rooter, it's money well spent.

Greg

I had a clogged drain which had happened once in the past. I called another company when scheduling online said they had a Monday opening. When I called them on the phone they said the soonest would be Monday. I called Roto-Rooter and there were able to service me the same day. The tech called and gave me a heads up.They were in and out in about an hour. Dale, the tech, actually knew more about my house than what I was told by a previous plumber. He was very professional and their price was a pleasant surprise!!!

Joel Martin

The total time between when I called customer service to ask for help, the service technician calling me to say he was on his way, and to actually being parked in front of my house was literally the length of an episode of the Office (21-23 minutes). Lawrence B was super friendly, extremely helpful, knew right what to do, and fixed my drain issue right on the spot. Would absolutely use them again and highly recommend.

Divine Love444 Light-Being

I have had the pleasure of Mr. Kyle professional plumbing work. I found him to knowledgeable, kind and professional. I highly recommend him for plumbing work.

Michelle Siefkas

We have had Roto-Rooter to our house a few times over the years. Today, Josh was our technician and he was such a nice, polite, genuine hard worker! I felt comfortable around him immediately and he was great about explaining details and answering questions. Your company is lucky to have an employee like Josh. Thank you so much!

Belma Dunston

We had a serious emergency happen in our home, we had our ceiling leaking. I still am in shock and couldn’t process how this even happened. We realized our builders didn’t install our pipes correctly. We called roto rooter they came within 30 minutes and left under a hour to fix it all! Pat Ross was our plumber. His customer service was out of this world. We felt awful calling him on a Sunday evening, when I’m sure he could of been home with his family. He was beyond helpful and kept saying don’t worry about it, I was happy to help. We will get our carper dry and our ceiling fixed.. BUT NO more leaking water. I will forever use roto rooter for any future plumbing issues . Thank you guys again and amazing to have a team member like Pat.

Life's Great

The negative reviews on here are a joke. Seriously you're going to cry about a mask, Kolleen you're a joke. I just had Roto Rooter come out and unclog the main drain and Mike did a fantastic job. The awesome lady that answered my call was very professional and knowledgeable. I highly recommend their services to anyone needing them. Roto Rooter, fantastic job and keep up the great work!! Thank you

Tonya Althaus

Unbelievable customer service. I only wish I could give a 10 star rating. Mike from Roto-Rooter came to our rescue today. He was professional, clean, communicated and set my mind at ease. He was able to uncover the problem and resolve the issue swiftly. He left my house smelling great by cleaning and sterilizing the affected area. A service I had no idea they provided until we went over what all happened with our failed septic pump. I am so thankful that I it was resolved so quickly and done so well. THANK YOU MIKE!!!!!

Sharon Roberts

I had a clogged drain causing shower in basement not to drain. I called another company first based on a recommendation but they could not get drain pipe cleared. I contacted Roto Rooter who we have used thru the years for backed up drain issues and Mike Boyd JR was the technician sent. He could not believe condition my carpet etc were left in by other company. He got the drain unclogged in less time than the other guys and helped cleanup some of their mess left. He explained everything to me as he went along and made sure everything was good before taking off. I will only use Rotor Rooter from now on. They are reliable and professional and take care of their clients home when completing the work!!!

Nickolas Botkin

I called RotoRooter on Friday and they offered to come nearly immediately. I agreed on a Monday appointment and the technician Dave Lee (Tech#138) arrived on time. His phone and in person interactions were extremely professional and kind. He was low key and down to earth while explaining the drain service he was completing on my 100 year old house. He encountered some troubles with my old pipes but remained determined to fix the problem. I really appreciate the hard work he put into fixing my drains. I also expected the bill to be much higher than it turned out to be. 5 star service and value. Thanks Dave at RotoRooter!

Mindy Blasberg

Dave Lundberg and Joe were awesome! I called at 9:30 am for service and they were at my house within 2 hours! They cleared my clogged laundry discharge drain PLUS tightened up some things under my kitchen sink and checked for some other common plumbing issues in my house. My first call will be to them for ALL of my future drain and plumbing needs! :)

Matt Sargent

Christmas Eve Day and we had a clogged kitchen sink. Josh was here before 11 am. He is a great representative of your company! Awesome personality!!! Price was great service was great. Hopefully I don’t need your services again in the near future however, I would recommend you to anyone in need!

Linda George

Yay, Roto-Rooter! I called at 2:30 PM, and Dave was at our house within an hour! He was very friendly, professional, and wonderful to work with! Dave got the job done quickly and in a cost effective manner! Katie was also very friendly and helpful on dispatch! What a great team! I’m very happy with your service, and will refer you to our friends! Thank you! I will definitely call again - hopefully not for a while, though! 😊

Jane Olson

Mike Boyd, Roto-Rooter technician, came to my house when the basement drain began to overflow. He diagnosed the problem, helped me with insurance advice, and has been available at all times when I had questions and concerns. He is a great guy and highly professional! I can't say enough about his fantastic service and help! As a result, my sewer insurance company has approved the necessary repair and it should be taken care of soon. I highly recommend Mike and Roto-Rooter to anyone!

Chelsea N

They guy who came out for an estimate wasted my time walking around, staring at stuff, turning the water off and on inside my house, and taking tons of pictures. Then it took them several days and multiple phone calls to give me the actual estimate, all while my buried water line was actively leaking. Guess they were busy but a heads-up would have been nice, I wouldn't have waited around sitting on my hands. Finally found someone else, a guy recommended by my town's public works office, who came out with a crew within hours and had it done by the end of the day for $1000 instead of $2200. Don't call them if you are in a hurry or on a budget.

Matt Westemeier

We just had Ray out with Roto-Rooter and he was amazing. Explain exactly what he was doing and why and told us what do in the future. We called and asked to set up an appointment they got Ray out to us within 45 minutes. High recommend!!

Stella Vicanovic

I had some plumbing issues come up last Thursday evening. I called Friday morning, and they were able to get someone out to my house within hours. Dave #136 and his partner also named Dave came out to the house. They were prompt, professional, kind and funny. They evaluated the situation. Got the situation resolved in a short period of time. I had them also check my septic tank and they did encourage me to get it pumped because it was way past due. It had been 7 years since the last one and it should be done every 3-5 years. They showed me why and stepped through everything with me. They answered all my questions. When they pulled my toilet up, they even asked if I wanted to take a few minutes and paint behind it. I had the paint available and was able to do it in 5 minutes but it sure was appreciated that they even asked. My dogs even liked them. Dave #136 even hugged my lab. I have such appreciation and commitment to those companies that treat customers like this. Thank you to the both of them! I hope Roto Rooter has an incentive program they put in place to reward these guys. Top notch. Roto Rooter will be the company I call for all my plumbing and septic issues.

Trang Nguyen

Great company, great service! Jordan and his crew did a really nice job. We were so happy to be able to use our kitchen sink again.

Nikki Mulbrook

We had some issues with our drain clogging and water backing up into the basement. Mike helped us resolve the issue in a timely fashion and also made suggestions for repairs/services that might be needed down the road. The response time was extremely quick, and Mike was extremely professional and personable. Thank you for all your help, Mike!

Christie Davis

Thank you, Pat Ross for saving our weekend! We had a clog recently and Pat was able to clear it and provide us peace of mind a few weeks from closing on our home. He was so nice, professional and arrived right away on the weekend! So so grateful!

Angela Weller

Highly recommended - I was referred to Roto Rooter by a friend. So glad I called them. Our drain/pipe is now working as expected. Dave Lundberg, the technician, was professional, focused, worked efficiently and had the right equipment. They were reasonably priced as well. I discovered they also do bathroom hardware replacement efforts. Basically, all your plumbing needs in 1 stop,

Mike Russell

Dave Lee came out to two of our houses we manage and cleared both drains where other companies had turned us down. This man was standing in unmentionable things and did an amazing job, all with a smile and jokes. Highly recommend this company, especially Dave.

Janie Belcher

We have used Roto Rooter at our apartment complex for over 25 years. We have close to 400 apartments and have never had an issue that they could not solve. We have had them auger sinks, tubs, junctions, as well as , camera lines, repair water main breaks and replace commercial water heaters. They have a remarkable amount of knowlege and years of experience. All the service technicians are top notch! We have worked with them all! Conner, Kyle, Wayne, Josh, Rome they are all diligent, hardworking and courteous.

Rhonda Murphy

Our sewer was clogged & backing up; we couldn't use any water. We called Roto Rooter & they came out the same day. Mike Boyd explained what he was going to do, kept us informed and cleaned up. When we asked what we could do to avoid this in the future, he gave us some suggestions. Which we appreciated & plan on doing.

Rusty Ward

As a new resident it’s not always easy finding trusted service, and I’m happy to say Roto-Rooters exceeded all expectations. Very prompt and professional service and they are great at communicating. I’ve had them for main drain cleanout, camera tracing and a hydro flush. They make it very easy to do business with. I highly recommend!

Mark Jensen

We had a few pipes freeze with our sub-zero temperatures. We vacated the house thinking it might be a couple of days before we could get someone out to fix it. We got a call back from one service tech saying they might be able to get here next day. Got a call from another tech who was just finishing up another job just a few minutes later. He was able to come out only about 3 hours after our first contact with the company (maybe 20 minutes after he called us), and it took even less time than we were quoted. We are able to sleep at home tonight, and it was much cheaper than we were thinking it might cost. Thank you, Kirk! Excellent service! Full stars!

Steve & Diane Rullestad

I called at 8:30 am and the technician, Dave Lee, was here by 10:20 am to unclog pipes. Dave was clean, polite and thorough; making sure things were running smoothly before he left. The cost was less than I anticipated, which was a blessing. We will definitely call them if we have other plumbing needs!

Chelsea Liggett

I had called and left a message for roto rooter and Dave called me right back and got us in right away for a clogged drain my husband had been working on all morning and he came and got it unclogged within 10 min of being there! He's a lifesaver and I reccomend him to anyone out there! He was great and professional!

April Pannell

Mike Boyd called us right away after we left a message on emergency line. He was able to come pretty quickly, was very pleasant and polite. We got the issue resolved. It was overall a great experience. Thank you Mike!

Russ Wolf

Technitian was very knowledgable and got the job done. Arrived on time.

Craig Davis

Tech #136 Dave came out to my house to unclog my backed up kitchen sink. He explained the problem and solutions to prevent the problem down the road. Was very professional on the phone and in person. I would recommend roto rooter to anyone in need of plumbing solutions. Thanks again Dave!

Lejla H

Excellent service every time! Professional and educated Service Technicians. Be sure to ask for Conner Hunt, he is personable, knows his stuff and is 100% transparent about the work he’s doing. I know he always goes above and beyond for each and every customer! Keep up the good work.

Justin Bylander

We've had two fantastic experiences with Roto-Rooter. They were quick to respond and did what they could to save us time and money. We will continue to use them in the future!

Kerry Colwell

My experience was amazing!! Connor was awesome, so nice and friendly and he did a super job. He was in and out in record time. I would recommend you guys anytime. Tell Connor thanks!! Our pipes are working great!!

Amy Suedmeier

We called Roto Rooter for the office - they came pretty quick & worked hard to solve the problem with the plumbing. They were very thorough and did a great job - very knowledgeable, polite and helpful. I will definitely call them again! thank you Wayne!

Joelle Wakefield

Dave was awesome! Called ahead to make sure someone was home. I work a split shift so this was good. He even took the time to talk to my kids while he worked. Very thorough and friendly!

Priscilla Lafferty

These guys rock. We have been in this house 3 years and this is the 3 Rd time I have had to get the main line opened. I called last night and had a plumber here at 9 this morning. The guys was friendly and did a great job but the big surprise was the price. It was cheaper than the little guy that was supposedly giving me a better price. Don't be fooled call Roto-rooterand had as

Erik Hanson

Had water standing on a basement floor drain that wasn't anywhere near an emergency, so I didn't expect such a quick turnaround. Raymond responded and got things moving again within a couple hours--and implemented a solution that will prevent future occurrences. It's good to see some places still offer exemplary service.

Tony Milosch

Was having issues with my sewer line and called in the morning. The immediately told me that they were busy and it might take a while (very cold and lots of frozen pipes in the area). They called late in the night (9:30 pm) and indicated that they could come and take a look. They were here quickly and resolved the problem very quickly. I really appreciated them going the extra mile to come so late (and not charging me some emergency call fee like other places would). The guy that came was very nice (even though he was having a late day). I will definitely use and recommend root-rooter services in the future and recommend to friends.

M Drake

Called them on a Saturday morning about a clogged kitchen sink. They were at my house within an hour and fixed in under 30 minutes. Very friendly and professional. Just a really positive experience. Thanks!

Joseph Naumann

This business charged me $250/hr to descale sewer pipe in basement floor of my home (3 hours on site). To my shock, I was also charged $250 for their trip from their office and back again - a 15-to-20 minute trip each way. Paying $250 an "hour" for a trip charge was never mentioned when discussing the price of the service. I consider this charge unwarranted and unethical. Be prepared to be gouged if you are considering hiring this outfit. UPDATE: Kirk of Roto Rooter called to say he was refunding the $250 trip charge. Thanks, Kirk, for making this right.

Philip Brinkheide

Great job done by Roto-rooter. We had our basement drain back up and we were unable to run any water/toilets/showers until fixed. Andy from Roto-Rooter came out and got us back up and using the system quickly. He was professional, communicated well and knew his stuff. thanks Roto-Rooter......

Mallory Caulfield

We called Saturday morning and within an hour and half had somebody here. Andy was the name of our technician. He did a great job and was very friendly and fixed our issue.

Heather Mitchell

Exceptional experience replacing our water heater! Constant communication with Jim kept us in the loop the entire day (having called 4 others that never got back!), a free assessment to verify they could work with our situation, and going above and beyond to find the equipment and get the job taken care of that day, despite having already agreed to coming the next day. Andy Ness provided hands-down the BEST plumbing experience we have ever had, blending professional efficiency with his VERY friendly and warm personality...seemingly a rare combo from plumbers in our past. From chatting with the three year old and engaging with our dog, to taking complete care of the old and new water heaters and keeping all workspaces neat, all around great experience. Thank you so much!!

eneida passapera

The service man who assisted me (Mike) was very knowledgable of what he was doing. He explained what he was going to do beforehand and was very polite. The cost of the job was reasonable and the response time was excellent. Would recommend.

Scott Mead

Andy Ness came out to unclog our mainline and couldn't ask for better service, he was very prompt and got the job done quickly. Andy was very personable. I would absoultely recommend Andy Ness and Roto Rooter!

Mike Higgs

Thank you for the prompt service on my plugged sewer line. Andy N did a great job of getting in and unplugging line and cleaned up all in less than an hour. Will definitely call them again when needed!

Jim Morris

I had them out on a Saturday to snake my drain. Rom came out fast. Was very Knowledgeable, very understanding. I would recommend them and will definitely use them for any plumbing issues I may have in the future. Thanks again for Professionalism and your service.

Christi Power

Mike was very professional and explained everything. He did a wonderful job and I highly recommend Roto Rooter.

Martha Mae

Friday night between 10-11 pm. My parents called 4 places. My mother left a voicemail and they called right back, The man said he would there in about 20 minutes or so. He was. Thier sewer was backed up with waste...James Dennis was so kind to them. My dad couldn't say enough good about him. He was quick and fair. Please give this place a chance. I am so greatful for this company having such a good person working for them. I worry about my parents and I was concerned with the situation, I knew they were embarassed, but James had character, not once did he make them feel bad. Please have patience with these guys and remember it can be a very filthy job.

Levi Castle

Even months after their service with me, Jim was more than happy to have a long conversation about what they found and reminded me what my next steps could be. Most other places would pass you off since you already paid, but not these people. Excellent, professional service.

Nancy Wenger

Outstanding! Professional and quick and effective service. Lawrence was not only professional, he was kind and reassuring the problem would be resolved. This all happened during a difficult time in our life and he couldn't have been nicer to us. Will use Roto Rooter again. Very pleased! Thank you, Lawrence!!

Shirley Daniels

Steve came to my home and expertly took care of a drain issue!! He was kind, professional, efficient and I am soooo very grateful for services rendered!! I will highly recommend to others....."call Roto Rooter that's the name and away goes trouble down the drain." Their motto is true!! God Bless as you go about helping others!!

David T

Best place i dealt with hands down. Staff is super organized, knowledgeable and friendly. If you're at work, they'll give you a 20 min notice before they come so you don't have to take the whole day off. Rome came out to my house and did a fantastic job! I highly recommend this company!

KC

James saved us on a late Friday night when our kitchen sink was backed up and nearly overflowing. He was very professional and friendly. I would definitely call Roto-Rooter again!

Locked On Gaming

Roto rooter out of grimes is one of the top companys I have ever had the pleasures of working with fast professional. Very persise on figuring out the cause of the problem had the privlage of talking to the owner a few times very caring and understanding of hard times and the tech I have experienced are awesome to be around and very skilled at their craft thanks for all of your dedication to all staff thanks again for all of your great service

Jessica Sacre

Dave came out right away and unclogged our drains and sewer lines. He was very professional and got the job done quickly and efficiently. I would highly recommend Dave #136.

Stephanie Ramm

Called Roto-Rooter, and they were at my house within 30 minutes. Unclogged my kitchen sink in about 15 minutes, and then they were on their way. Great service, and it cost $80. Not bad for immediate service!

Ronna Noah

Mike did a wonderful job! He was on time, fast and had a wonderful sense of customer service. His humor was appreciated. He did a great job of cleaning up!

Marilyn Wilson

I called in the morning and within a couple of hours Dave was out to my place. I’ve used this place for many services over the years and they have fast service. They always fix my problems and Dave did that today. Very thorough with the job. I would recommend them.

Brandon Mckee

These guys are the best! Really enjoy their service every time I need them. I can’t tell you how many times I have used them and they always come through and the best part is how responsive to the service they are and how quickly they get the job done. Any time I need something for pluming and ESPECIALLY clogs, these are my people!

Paulette Valdez

The entire staff at Roto Rooter literally answered my prayers for a young refugee family with very limited resources. Everyone...from the owner and office personnel to the technicians in the field...went beyond anything I could have imagined in their determination to assist this family. In addition, the help they provided was given with great skill, patience, kindness, and compassion! The family and I extend our utmost gratitude and appreciation to ALL!

Jessica Westbrook

Called them today expecting to schedule something in a few days but Mike came right over and fixed up our mulitple drain issues! He did great work in a quick and professional manner!

Michael Mohr

Conner was out when out sewer line was hit by a construction crew trying to help fix the issue. Even though he wasn't able to fix the problem that day due to the line needing dug up. he was respectful and explained what was going on Nd helped me resolve the issue. would definitely use them again

Molly Skoda

Dave Lundberg was professional and knowledgeable. I called at 7 pm on a Monday night and got a call back the same night with Dave coming out the next morning. Would recommend this company!

Matt Camp

I can’t get a pizza delivered faster than Ray was at my house. Good service and diagnostics got my drain issues figured out quick. Impressed with the entire team. And grateful.

Brian D Tice

They were quick to come out on one of the coldest days on record. Both sides of the double sink were plugged. The plumber was kind of new and tried snaking with the large snake, but to no avail. Eventually found that the pipe was clogged with ice. He ran a hose down the pipe to run hot water directly into the ice to melt. That worked! He said it was his first time encountering this. The reason for the 4 stars instead of 5 is he left the carpet dirty from the snake machine, so I had to clean it. Also, the waste that was on the snake when clearing the pipe, was splattered in all the drawers. Had to clean all that up. I think he did a good job, just needs to make sure to lay more towels down to protect the floor and drawers.

Herman Puente

Wow! Home Run. Schedule the service on line. Got a service call with in a hour or less. Tech called indicated he would arrive in ten minutes and completed the services within an One Hour. Nice and Easy.

Ben Johns

I noticed some backup in our basement this morning at 7am. Dave was at my door at 8:30 and quickly assessed the issue and cleared the line. Polite, relatable, professional service. Thank you.

Jennifer Potter

I've had problems with my water backing up in my basement... I call on David Lundberg ever year to help me out... They had to come out twice this year and clear up my mess... Well the second time he came he spoke with Larry Jr and was able to clear it out for free... These guys are the best of the best... Thank you again... I can't even imagine what I would do with out these great guys!!!

Deb Hartley

The tech who showed up was friendly and professional. He asked to pet my two dogs who were going bonkers because they thought he was there to see them! Made short work of unclogging the drain and left no mess!

Danielle Hallmann

Our tech was Steve Perez he was AMAZING!! down to earth, knowledgeable and took care of the issues. Would recommend him to all my friend's and family! A big thank you again!

Jessica Andrews

Dave was great. He was patient while I found our main drain. Talked us through the process. Will definitely call again if needed.

Jay John

They are always.friendly, fast and the guys there do quality work . I would recommend them for any job weather its a clogged drain or if I need my septic tank pumped. They even do water restoration now which was nice because my basement flooded and had water damage and mold

Suzanne Lang

We've had these guys out to the house twice now and they're always really kind, never making me feel uncomfortable. As a woman, this is a big deal to me and isn't always the case. They fixed our problems well and quickly, and I'll be calling them any time I need a plumber.

R G

Rome came out to our commercial property in a timely manner, I appreciated his knowledge, and willingness to go above and beyond for his customers. My uptime was greatly increased by his visit.

Snoberry

Mr Boyd came out to our property in Indianola to scope our drain to figure out a recurring clogging issue. Unhappy to know it's tree roots but happy to finally have an answer and a solution. He set up the jet guys to come get rid of them and hopefully that goes as well as Mike's visit.

Dave Hodson

Our technician Lawrence was excellent. He explained everything and took great care of us. I will recommend Roto-Rooter to everyone.

Galen Mayes

I needed a new water heater badly and Rome 129 of Roto-Rooter came out and not only installed it in a timely manner but was very professional and informative about the job he performed. I’m very pleased thanks Rome.

Josh Andrews

Dave came out and unclogged our main drain that was backing up in the basement. I will call them again if I ever have a problem. I will ask for Dave again. He was fantastic.

Stevie Kimrey

Roto Rooter is the go to for plumbing and drain issues. Everyone from the techs, right down to the office staff are nice and great to work with. I highly recommend roto rooter to anyone.

Gavin Clark

My experience with Roto-Rooter was great! Quick response time and great customer service! I will use them if needed in the future.

Jessica Styron

Dave with Roto-Rooter was courteous, friendly, and best of all, he fixed a rather unpleasant and tough drain problem in no time at all! Really appreciate the service!

Tracy Crew

Very professional service. Andy was our technician. He was very friendly and very thorough and was able to take care of our issue in less than an hour.

William Daab

We had a busted pipe and a leaky shut off valve that Tom repaired very quickly..today tom again replaced our water heater..again quickly and done right the first.time..Will definitely call again

Jim Cossitt

Good outfit, plenty of honesty, integrity and quality. Customer service: prompt, direct, forthright and practical. Services: good estimates, on time, knowledgeable workers, not afraid to get dirty and right into it.

Myra Hatfield

My plumbing was backing up into my basement, I live in an older home and feared the worst. It took awhile but Dave Lee #138 conquered the beast in my lines and once again life is good! Thank you Dave

Gina D

We had an issue with our old garbage disposal. The repairmen were fast at their job. The company is the best as far as we are concerned.

Helga Hernandez

I had the pleasure of james calling me back probably within an hour of me leaving a voicemail on a sunday around lunch. Still was here very quickly and even made us laugh. I cannot thank him enough for his hard work!

Kasi Lundberg

I have had a sink that would not drain for anything. It's been a clogged mess for months. Dave showed up, after about 20 min our sink works again. Highly recommend!!!

Betsy Mark

We have used this company for our plumbing woes for several years and are always happy with their work. The service people are always pleasant to deal with and they take care of our nasty problems which we appreciate very much!

EA Pontier

Called on Sunday - Tech on-call returned it in less than hour; I was 10th in line. Service happened Monday morning. That Tech was prompt, friendly, unfazed by work environment (tight) and kept mess to a minimum (sewer lines always generate ‘mess’). Cleared main line to the street in less than an hour.

Roy Shackelford

Tech was very friendly and professional, even though he had to work outside in horrible weather. Got everything fixed quickly and thoroughly. I highly recommend!!!

Dan s

Great company. Very professional and quick to respond. Very reasonable. Mike did a great job fast clean and very professional. Will definitely use again if needed.

Nathan Olson

Conner Hunt is simply the best! He's honest and very knowledgeable! He's helped me out on multiple occasions and is reasonably priced.

tammie williams

Excellent service! Called early and they get there fast! Got the drain cleaned out fast and working better then ever! Would recommend to anyone with drain issues!

Nicholas Dodge

Lawrence was very professional. He ran a scoop down our drain and was in and out in about half an hour. Done quick, fast, and painless.

bobby tonkinson

Manny the service tech did a great job cleaning out my sewer line. Would recommend him and roto-rooter to clean out clogged drains. Great job manny. Great service tech.

Diana Ronk

They were quick to respond. Mike and Austin were professional and explained the choices, costs, and possible outcomes clearly. Highly recommend!

Bryan Brooker

the plumber got up set. because he got out shorter unit, had 2 get out the bigger unit, he did a bad! job. got out very little limbs it . it clogged again!!! never use u again!!!

Peg Kelly

Dave Lundberg did a very good job. He was on time & neat. I would definately request him again. Peg Kelly

Kelly Henry

Gentleman came right out, was very kind, fixed the problem completely. MUCH APPRECIATED.

Jason Swenson

My home warranty company denied my claims 4 times, but Roto-Rooter helped me through it and got my them to replace my water heater.

Cody South

Wish I remembered the fellas name, but he was very nice, quick and even showed me a few things in my basement that could prevent future problems.

Jeff French

Wayne was out in less then 30 minutes from my call. the entire staff were very professional and genuinely concerned with my problem and getting it resolved in a timely manner.

Tony Rahm

Very professional and knowledgeable tech (Conner). He was on time and took care of the bad situation I was in. I would highly recommend their services to anyone in need. Thanks

Deb Pape

Friendly staff and they are PROMPT. Reasonable prices. Don't let the name fool you...these guys know how to repair and maintain all things plumbing, not just drains.

Cheryl Alexander

Very professional and on time. Made sure our problem was solved and gave us tips on other drain issues. Will most definitely use them again.

Juges Dowerah

Ray came to our home and did an excellent job. He was professional and answered all of our questions.

Adam Trowitch

Conner has been out to our house on multiple occasions and always provides excellent service! Call for all of your plumbing needs!

Kirby Cavett

Andy did a wonderful job, and was quick and efficient. I would recommend him to anyone. Thanks again!

Gail Jacobson

Connor did a great job. Very professional as well as reasonably priced. I would highly recommend.

Jolene Holden

Couldn't ask for better service. Same day service, good explanation of the problem, left no mess behind. Connor and Jacob were polite and friendly. Thanks so much!!!!

Connor Oleary

Mike boyd came to help. He was prompt and friendly. Got the job done quickly. I couldn't be happier. Thanks Mike!!

Steve Hamilton

Very prompt and reliable

ben van syoc

Steve (Tech 98) came out and did a fantastic job! I wish I had a little more cash on hand to give him a bigger tip. Thanks Steve

l L

this is bias but having worked for another roto-rooter franchise I can say this you ARE NOT A CUSTOMER your family and we are here for you no matter what we strive to be the best at what we do so whether it be plumbing or drain cleaning we are here to serve you!

Shane Anderson

Jim, who works in the main office does everything he can to address peoples need's in this scarce work force environment.

trent kirby

Conner Hunt was very professional, quick, and knew exactly what he was doing to resolve my issues. Thank you for your help!

Shaneika Allbritton

Affordable pricing and great customer service! Identified and solved the problem quickly. In and out within 15 minutes. Thank you!

Austin Sapienza

Super helpful. No add on sales gimmicks. Fixed the problem and got us back up and running. Ask for Conner.

Samantha Jungman

Conner was informative regarding the issues with my plumbing and I will be using them again!

Jolene McClish

Very quick, polite, kid friendly, fixed our issue in no time at all was great will reccomend to anyone!!!

Keith Lemon

Very great !! Very personal. Only did what needed done. Didn't try too up sell anything. Thanks again..

Nick Button

Great service. They came out right away, identified the problem and fixed it. Couldn't have been a better experience

Shane Dilly

The best drain service in desmoines grimes all around iowa on time and great service

Coleman Young

Fast, affordable service. Service tech was friendly, explained everything and had our drain unclogged in no time!!!

Shannen Bargman

Exceptional service!! Mike was prompt and went over above and beyond!! Thank you so much for the great service Mike!!

The One

The office is very helpful Nice friendly People be sure to ask for Lawrence Tech 99 he is one of the Best!!!!

M Vang

Would have given them five stars but they left a mess and didn't return my call when I left a message about it.

Jordan Swedberg

Good experiences twice in a row. Both times the cost was less than expected.

Jacob Burkhart

Great Plumbing company - great service - fair pricing.

zachary wray

Fair price and they do a good job. On time

Tom Simmons

Thank you for your fast response this morning! Andy diagnosed and resolved the issue quickly!

Mark M

Lawrence did a great job inspecting/correcting the slow drain. Thanks, Lawrence!

Carol Meisinger

On time and efficient. Wish he would of had a mask tho.

Chad Toyne

Mike came and took care of everything. Affordable emergency service!

Jack TIERNAN

They took care of the problem for a very reasonable price.

Lane Keller

Always fast, professional and clean service. The only guys we ever call!

James Dahlke

GREAT SERVICE! ROTO-ROOTER DID WHAT NEEDED DONE AND WERE ON TIME! THANK YOU!!!

Joe Hogg

Rates are expensive on the weekend so if you can wait wait! If not then don't

Mike Larkin

Great group of people to work with. Very happy with their service.

Zlatan Dzafic

Great family owned business. Always there when you need them

Donna Schlenker

They were here in one day and very good at taking care of my problem

Judith Carney

Appreciated the positive attitude of your employee. Kept me calm.

Kd Rissman

One of the Best places to work for Love everyone here!!

garry logan

Great company with friendly hard working staff

Mr McButthead

Nice job very fast service Lawrence took care of use did a great job Thank You A+++++++++++++++++++

ToNiA CaRdEnAs

Very efficient and polite. Very helpful for late night call.

Timothyjameslyons Lyons

Good guy....explained everthing got us .

Jonathan Kennedy

Great quality service and good pricing.

ty jordan

Very satisfied... Wife was happy...

Don Scott

Great place to get your pipes cleaned

Bryant Johnson

Dave is the Man! Give the man a raise!!

Lou Ann Watkins

Came n fixed problem at 130 in morning

Jared Stroebele

On time, professional, quick.

Christopher Boten

Friendly and knowledgeable

Julie Poulsen

Very friendly, very helpful

Kielan Dittmar

The Roto team has helped me on numerous occasions. I definitely recommend them.

Bridget Nicole Ryan

Super punctual!!

Ron Harder

Patrice Fox

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