Reviews of The Waterworks. (Plumber) in Columbus (Ohio).

The Waterworks

884 Reviews

147 Comments

Plumber

Plumber

550 Schrock Rd, Columbus, OH 43229, United States

Description

Information of The Waterworks, Plumber in Columbus (Ohio)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of The Waterworks

Reviews of The Waterworks

Christopher Parsons

Arthur was friendly, not overbearing. He quickly shared his observations and delineated potential liability ($ and aesthetic) but was upbeat and positive. This Waterworks job cost me 1/3 of my mental estimate (this wasn't my first plumbing rodeo), and if I regretfully need a plumber in the future, I will be contacting Waterworks again. Top-notch folks, good company values.

Emerin Zavala

Waterworks called to give me 30 minute notice, then the plumber, Cornell, called when he got to my house to make sure he was parked conveniently. He was very friendly and explained exactly what he was going to do. He ended up having to go all the way to the basement to get the clog completely opened, but never seemed put out at the extra work. Everywhere he worked was left spotless, he made sure the only sign of his work was the job well done. The credit card payment process was easy and he reminded me of the 90 day warranty. We will definitely use Waterworks in the future, and I highly recommend them to anyone with plumbing issues!

Miri Mogilevsky

My friend recommended this company when my AC gave out during some of the hottest days of July. They were easy to schedule with and super communicative—I’ve rarely had any kind of maintenance/repair services actually let me know when the technician is on their way, as well as updating me midway during the appointment window to let me know that the technician still plans to come that day. Jason was really professional and went the extra mile to get the parts needed. I’ll definitely be using Waterworks again!

Rick Barger

Ivan was a very relaxed and friendly person when he came the 1st time. He checked out the faucet and explained there was a hole in the line of the faucet and he could change the line but since the faucet was 6 years old it would be easier and more efficient to put in a new one. I told him I would go buy a new one and would schedule a new time he could come back. He said fine and made a note that another Service charge would not be added to the bill. He came back today and saw I had purchased a bathroom faucet and not a kitchen faucet. I asked him to go with me to buy a kitchen faucet so I would get the right kind. He was ok with that and went to Lowe’s, got a kitchen faucet, returned back to the house and he went to work installing the new one. He was very efficient in his work and was done in no time at all. He left me his phone number in case I had and problems after he left. If I have any other issues, I will definitely make sure I ask for Ivan to be my service provider!

Terence Chambers

This company was quick, professional and very informative of the work that needed to be done. My pipe had been cracked trying to remove a old water hose. He fixed my faucet and even shared some tips. Most definitely will use the waterworks next time. Thanks again

Megan Shaw

The Water Works saved the night. Came home from work and found a leaking water pipe. I called The Water Works and within minutes they had Arthur scheduled to fix the pipe. He arrived within two hours. Arthur was friendly and able to quickly determine what was wrong and the best way to fix it. He also took the time to do some research so he could give me accurate advice. He walked me through what I needed to do after the glue set and the water could be turned back on. I also appreciated being told the accurate service charge for an emergency late evening appointment and the charge for fixing it. This isn’t the third time ur family has used The Water Works and I would not hesitate to use them again. Thank you!!

Kelly Boone

Waterworks was great to work with from start to finish. They were prompt in their communications and starting and finishing a major sewer repair. They were available and willing to walk me through the steps of the repair, provide recommendations, and answer any questions I had. Everyone that came to our house was professional, hardworking, and knowledgeable. In addition, the final cost of the project did not differ from the original estimate provided. In June 2022, we identified sewage backing up into our basement. Every time we used any water, we got more backup in the basement. We called a plumber (not Waterworks) to snake it (Wednesday). They spent 2+ hours and were not able to clear the blockage. We have an exterior sewer line policy through a home warranty company. I called to report the blockage. They sent someone out to snake (Thursday, no success), then hydrojet (Friday, again, no success). They located the blockage via camera, and it was under our concrete garage floor. Our little sewer basement backup turned into a major and very costly repair. We proceeded to do our due diligence and get 3 estimates for the repair. I was hesitant to call Waterworks, but based on a recommendation, I had them come out to provide an estimate. This was the best decision I made during this process. We did not have use of facilities in our home during this time and were staying elsewhere, so time was of the essence. Waterworks came out same day (within an hour) to provide an estimate (Monday). Their estimate was 33% less than another major service provider in the area. We had the estimate and knew we wanted to go with Waterworks. The next step was to work with the home warranty company to get everything approved before the work could start. When needed, Waterworks jumped on the phone, called the home warranty company, got them the information they needed, and we had the approvals to start the work (Tuesday). Immediately after that (within minutes), Waterworks jumped on getting the appropriate permits and they came out on Wednesday to start the job. The job took 3 days, but we had use of facilities back on the day they started the work. The job involved breaking up the concrete floor of our garage, excavating (7+ feet down), repairing the compromised sewer line and fixing some other areas that could cause future problems (a separate issue Waterworks identified during the repair). Sean and the crews that came out were exceptional. They were always right on time (even early). It was a hot and smelly job, but they got right to work and worked hard. On Day 1, they identified the problem and made a temporary repair so that we could be back in the house that day. On Day 2 they removed the temporary repair and made a permanent repair. On Day 3, they filled the giant hole and reinstalled the concrete flooring. Sean kept us informed every step of the way. He gave us options and recommendations throughout the process. I also appreciated that on several occasions I saw Sean educating some of the other crew members on what he was seeing and potential approaches to remedy. After the repair was complete, we had to work with the home warranty company to get reimbursed for the work. After we submitted our reimbursement paperwork (with lots of detail provided by Waterworks), the home warranty company had follow-up questions for Waterworks. Waterworks always provided prompt responses to keep the reimbursement process moving. As homeowners, we try to prepare for the unexpected. This was beyond unexpected in terms of scope and cost. Waterworks really went above and beyond to provide a high quality and timely repair, as well as to work with our home warranty company so that we could be reimbursed for the cost.

Bobbi McCalla

When our AC went out, no other company would even pick up the phone or return a call. Waterworks set up a next day appointment and their technician was on time, professional, and knowledgeable. He had our air back on in less than an hour!

Erin D

Previous to bringing in Waterworks, we had a different company to the house who told us they were unable to clear a clog in our basement and wanted to charge us thousands of dollars to dig up the yard and replace portions of the pipe. We called Waterworks for a second opinion. Shortly after Jose from Waterworks arrived it became clear that Jose knew much more about drains than the previous company. Jose went the extra mile (and then some) to clear our drain. He was polite, professional and patient. I highly recommend this company.

Cassandra Smith-Igwe

We had a leaky pipe which required the water to shutoff on Saturday. Waterworks was the ONLY company that truly had 24/x7 availability. The plumber that came out knew exactly what action to take to correct the issue. The repairs were costly but at least I know the repairs were completed correctly.

Management Office

I have owned hundreds of apartments over the years, I have used many plumbing companies with the exception of the WARERWORKS all the plumbing companies either showed up late gave me a written estimate on the price and when the job was finished the original estimate was always more. And most important many times the plumbing companies I have used did not correct the original problem or diagnosed it incorrectly. I have found the WATERWORKS to be ethical honest and dependable.

Melissa Segreti

Arthur is fantastic. So professional and did a great job. Showed up after hours as quick as can be. Will be requesting Arthur to do some other things in the house. Top notch plumber!

Patricia Schneider

My bath tub stopper was stuck (from me trying to remove it). He got it out, showed me how to use it, and that the seal was broken. He advised me that I could get a replacement at any hardware store. It was wonderful, to buy a replacement that day at Ace for about $6. Which I then "installed" myself. I have used Water Works for many things, and would highly recommend them.

Lesha Phillips

Update! Andrew from Waterworks was able to complete the job. We had a bad leak due to the winter storm and frigid weather. Waterworks was able to come out and remedy the leaks for us! Andrew was such a blessing to our family! I can't thank him enough! Waterworks made everything right for us! ************************* Update! Andrew from Waterworks was able to come out! He's trying to fix the issue now. I appreciate Waterworks for reaching out. Apparently due there being so many calls because of the storm, it seems things got confused. Thank you for helping us! ******************* My Family and I are still suffering with our water emergency! On Christmas Eve our pipes burst due to the cold weather! We called Water Works! I spoke with Collin at 6:00 AM. He said he had 1 job ahead of me and will see me in 4.5 hours! He took my credit card information to secure my slot! Since it was the holidays they charge an additional 190.00 just to come out and diagnose to problem. The dispatcher also called to Confirm! She said since Delaware is now a Level 2 Collin will come out! No one EVER CALLED OR SHOWED UP! THEY TOOK MY CREDIT CARD OVER THE PHONE! NOW IM SCARED! If they were honest I could have gotten another company to help us! Its Christmas and My Family is still in crisis! Why would they take my Credit Card and not Show up or Call! I may have been defrauded! They took advantage of a desperate situation! Highly Disappointed! ******************** Update! I received a call from the company this morning. They said they will send someone out today! I will keep everyone posted! I understand that a lot if Family's are experiencing similar crisis! I'm hoping they come out!

Benjamin Iten

Rodney did an amazing job. He diagnosed the problem quickly and repaired the leak. 2 other plumbing companies have looked at the leak and did not have any idea. Can't recommend waterworks and Rodney more!

Karl Barth

plumber named Chris came to the house and did an excellent job opening up two different bathroom drains. He was very professional and friendly. Very satisfied with the work done.

David Lefton

Pat arrived right on time. Fixed slow drain in bathroom sink and cleaned drain in basement to sewer line. Have used The Waterworks many times. Excellent service on every appointment.

Peter Shears

Arthur diagnosed the problem quite quickly and identified what needed to be done and what needed to be ordered. Returned around estimated time. Volunteered solution to another issue. Efficient - reliable — knowledgeable. Would hire him and Waterworks again .. Pete S

Capp Whitney

Brad did a great job, knew what he was doing. Very professional attitude along with a friendly smile. Very pleased with The Waterworks in general and with Brad personally.

Melvin Witwer

Andy from Waterworks removed an old tankless water heater and installed a Navien tankless water heater. Andy was very knowledgeable about the Navien. He handled the gas lines, vents, and the water lines with ease. The installation was very neat with no leaks. He explained in very detail how the Navien worked and what I should do to maintain it. I highly recommend Andy and Waterworks for the installation of a tankless water heater.

Maria Fisher

Waterworks and Ryan to the rescue! Our kitchen faucet needed replaced, so based on previous experience Waterworks was our first choice. I called on Friday and Emily was able to schedule for first thing Monday. Ryan and Colin did the install, and everything was exceptional from start to finish. They were prompt and professional and made sure I was happy with how everything functioned. Highly recommend!

Bryan Coffey

Bradley was very professional and did a great job identifying & fixing my water leak. He made sure I understood the issue and was comfortable with the steps needed to repair. After the repair he gave me a breakdown of the costs so I knew what I was paying for. It’s comforting having someone you can trust working on your home!

Dale Patton

My experience was excellent. Brad made an extra effort to come in the same day as I called as his schedule was busier the day I was scheduled. He called to verify what water heater was needed so that he could have it with him and only needed one stop. He was in and out in under three hours having tested everything and with the old tank loaded into his work vehicle. Excellent and very professional service. Came in, did what I needed to have done quickly and efficiently. I will use them again in the future if needed.

Danny Sink

Dylan and another tech ( bad with names sorry) came to look at a leak and ended up replacing my water heater at my request. They did a great job and were very professional and polite. They replaced my gas water heater and finished with a leak test, to which I was glad to see they were careful and thorough. Couldn't have been happier with their service. Would definitely recommend and will use again in the future. Great job!!

Amy P

We had a real water mess on a Sunday afternoon and we called Waterworks (based on their website promising emergency repairs.) They promised to be out to our house within 5 hours -- and they were. Problem was fixed quickly and our technician was helpful and explained things well.

Harley Haas

Art Pierce came out from Waterworks. He was the only plumber who came out and wanted to fix the situation properly instead of taking shortcuts and Band-Aids to fix the problem. Extremely professional and not too much more $ than the previous fixes which never lasted. Call Art first and don't waste your hard earned money.

Nancy Clarke

Using a camera, monitor, vacuum and hose, Mike used his equipment to allow me to see the condition of how our roof downspout to curb is able to drain. A great way for a homeowner to assess which direction to go with a repair.

Ed Stewart

Worth every penny plus ! My experience with Water Works is 150% positive. I definitely do recommend this company. By the way, if you get Evan you are golden ! ! !

Harold Hobgood

Jason Maxwell, repaired a leaking copper joint for me an provided additional information concerning other services waterworks provides. He is very good, and professional. If you need a plumber request Jason!

Diane Jirik

Ryan did a fine job of diagnosing the problem with my very old heat pump. Checked it out to be sure the cost of repair would be worth it to me. Found it to be in good condition and replaced the motor within two days. I would recommend him to anyone who wants a cordial and knowledgeable repairman.

Kim folk

We had to call waterworks early Saturday afternoon due to a basement flood. Jose came right out was very knowledgeable, kept us informed during the whole process. Jose stayed for over seven hours to try to unblock the clog come to find out it is something with a pipe underground that will need additional work. So far the experience with waterworks has been awesome. We will be doing the additional repairs with them as soon as we get the estimate and ok to start the work.

Denise Brenner

We discovered a leak in the hallway of our condo building at 2pm on a Friday, and after much investigation, our management company was unable to locate the source of the leak. We called multiple plumbing companies and Waterworks was the only company that was willing/able to send a tech on a Friday afternoon/evening, and on top of that, they did not charge the after-hours rate because we scheduled prior to 8pm. The tech diagnosed the problem within 10 minutes of arriving on site (pinhole leak behind drywall), and had it repaired within an hour, doing relatively little damage to the wall and leaving the area clean and dry. The company even sent a second tech to help on his way home from his final job, to expedite our repair. The price was very reasonable - $340. We very much appreciated being able to have water for the weekend and would highly recommend Waterworks!

Jay Gehres

Young man was knowledgeable, courteous and expedient! I would appreciate it if he was sent to our house the next time I need service from Waterworks. He is definitely a testament to the quality of your company. Thanks so much!

Mikeal Ogden

I've used Atherton (a division of Waterworks) for years. The team is always professional and courteous. Prices are reasonable and fair. This is and will continue to be my "go to" company for all my plumbing needs.

Monica Kridler

The tech was smart, hard working, kind. They were concerned about our plumbing issues. While diagnosing the problems, my confidence quickly built that they had solutions. Office staff extremely responsive and pleasant. Best plumbing repair experience ever. Thank you, Waterworks.

Pabby Vaughan

Chris did a great job. My kitchen sink was plugged and draining very slowly. It only took a short time and he had my sink running like it should. Thanks Waterworks.

Lesa Cross

Waterworks everytime we have used them are phenomenal, professional, friendly, honest, and explain what they are fixing and what was wrong. Thanks to the two techs they sent I now have hot water restored.

Karla A.

Waterworks has always been able to schedule me quickly for service. The plumbers (Chris in this case) are very professional an.d prompt

Nicholas Hainen

Collin and his assistant were on time, professional, and installed our new disposal carefully and expertly. We will use Waterworks again if the need arises.

Edward Slabe

Quick response, on time,actually showed up a little early which was great. Had parts needed for the repair and installed within a half hour. Well Done. This is a great service experience.

Leah Hetrick

I had them come put a new Heating/cooling system in my house in winter. I was having a bit of an issue and wanted them to come check the AC unit this summer and they came the next day to follow up on their install. Couldn’t be happier with the customer service.

Mary Ann Starns

I have used waterworks many times for repairs and installations . Evan is the technician I ask for.He is so professional so personable explains everything he is doingI would give him a 10+ if I could.

Ron Baker

Collin resolved the overflow problem. The toilet works better than ever. Ryan and Mark are easy to work with. After the install of one of the faucets, they returned to repair a leak in a supply line and the drain. Everything is working fine now. I appreciate the timely return to make the repairs.

Michael Best

After an initial issue with our repair, Waterworks came back and got it done right. Excellent job! Thank you for the great customer service!

Lindsay Sears

Waterworks came out to my mother's house, and the repair took place 2 days earlier than scheduled! Andy was very courteous and honest. There really wasn't anything wrong with the sump pump, but Andy advised that a minor tweak might help with water spraying out of a smaller than usual pit, and moving the check valve lower would help as well. He had the parts on the truck, and the job was finished in less than 20 minutes! I appreciated the fact that Andy provided my elderly mother with peace of mind.

David Voss

Can't say enough about The Waterworks. We have been very happy with the level of service the company has provided to our business, so we asked them to help us at home this morning with a water leak. It's a bad way to start the day when you're surprised by water leaking from your kitchen down into your basement. But Bradley arrived within a couple of hours. He quickly diagnosed the problem, offered options, and completed the job expeditiously. Bradley is very experienced and offered expert advice on how to manage our particular situation going forward. It was nice to have a personable, calm and efficient expert on the scene to so quickly fix our problem. Highly recommend!

S Rutlando

These guys are great!. Fast friendly efficient. They replaced a rusty pipe under my sink and through my wall oh, they installed a toilet, they installed a bathroom sink, and cabinet under that oh, they installed a water line to my new fridge, and fix my outside hose faucet. Great great company great guys. Definitely would use again. Great prices. Better than others.

Mason S

Honest and hardworking. Much better than the previous plumbing company we hired, who seemed to be more skilled in "up-selling" rather than plumbing. Mike from Waterworks got busy and fixed our problem right away, no fuss. Waterworks will definitely be my first call in the future.

Karen Sondrini

Sunday morning, noticed standing water in finished basement- appeared to be rising. Waterworks had someone out within the hour. Mike Perry was awesome- located the issue, explained and walked me through. He was thorough and double checked that it was the only issue. Apparently roots has grown into sump pump and killed it. Ice melts had water backed up. He cleaned out and replaced the system and even cleared the residual standing water and all was great. Mike was outstanding!!

Yasmeenah Estep

Was very happy with how quick they could come out to replace my water heater. Ivan was very professional and did a great job working within the difficult space in my house to remove and install a new water heater. Would recommend! Thank you!

Wendi's Kitchen

Nothing like seeing your kitchen sink back up in my home with water and to think YouTube can help resolve the issue. Bad idea of myself. After trying a few YouTube suggestions. Than to my surprise my shower began to not drain either. I than had double kitchen sinks and a shower bay in standing water. Being a independent female than knowing I needed a professional help. That can be very scary in todays world. Considering,I am not that knowledgeable in this trade with the Possibility of being taken advantage of with a hefty bill. Making a phone call to Water Works was the best decision I have ever made. I could not of been any happier and my wallet was happy too. Can not express enough gratitude of my appreciation of the friendly outstanding customer service of the two gentleman that came to my door. Andy and David where the BEST. Thank You for the quickly responding so quickly to my urgency. Look No Further on your plumbing needs Water Works Rocks

Scott Tipton

Bradley arrived slightly ahead of schedule and with and a cheerful personality. He listened to our problems and then disassembled the faucet and discovered the problem was a worn out cartridge. We purchased new faucet set and Bradley quickly assembled and thoroughly tested to make there were no leaks. Awesome service. Thanks from the Tipton’s

Robert Mullinax

Brandon was an excellent technician. We bought a new washer but it couldn’t be connected due to corroded faucets and drain pipes I. The wrong position. Our house is 140 years old and a good degree of creativity is needed for many different installations. Brandon was very creative in installing new water supply pipes, faucets, and drain pipes for the washer and the laundry sink. In addition, Brandon was a very nice person who quickly made friends with our dog. We were thrilled with his work

Becky Hitt

I called Waterworks first thing on a Wednesday morning and they were at my house by 11:30. The technician quickly diagnosed the issue and replaced the garbage disposal with a more efficient model. He was in and out in an hour (and was friendly to work with too). Very happy with this convenient service.

J V G

Excellent experience with Waterworks. First time customer changing services. They were quick to schedule a small job for me to move a gas line. Very kind and professional, clear about the work involved and great troubleshooters to get an ideal outcome for us. Great stuff.

Elizabeth Hosket

Ryan dad an amazing job at moving drain and water lines for a bath remodel. He was timely, polite, neat and the finished product left me impressed. Great value and no concerns for shorty work with this group. Top notch!

Jackie Appel

I contacted Waterworks to install 2 new bidets in my home. They were able to be out within 3 days, called me ahead of time, showed up ahead of schedule and spent less than an hour getting me all taken care of. I was very thankful for their excellent customer care and support. The price was very affordable and my technician was friendly and very fast. Highly recommend!

Jillian Roach

My basement was flooding due to a broken pipe and a broken sump pump. Waterworks responded quickly and sent someone to help me as soon as possible. Brandon arrived in a timely manner, was incredibly knowledgeable and respectful - he helped me understand the problem and provided me with detailed explanations and options for repair. He, and waterworks, made a stressful situation manageable and I can’t recommend them enough!

Alicia Dolan

Arthur was the best. Fixed our issue quickly. He is very knowledgeable & professional. Having a pipe burst was a nightmare and he found the issue immediately and got my water back on and no more indoor water feature 💦 Highly recommended Arthur Gorsuch!!!! …

Alexander Development Group

I had a great experience with The Waterworks. They repaired a pipe on my boiler system at my house. Excellent service, very quick and efficient. The tech was very professional and had good follow up. He gave me a call afterwards to recap everything with the system. “The Chick- fil- a level of service for plumbing” will definitely use them for my future needs. Nice job Jason and Robert.

Susan Ehrlich

Jose was amazing! Midnight and our basement was flooding from a blocked main drain. Jose showed up after a very long day and quickly assessed our issue. He had to snake several drains and never complained even when he didn’t finish until almost 3am!!

Mary Zollo

We've used Waterworks for years, and are very happy with them. We always ask for Mike S., because he's courteous, prompt, knows his stuff, and communicates the problem and solutions with us. They're not the cheapest plumbing service in town, but they're worth the money, because they're so reliable. I know that when Mike fixes something I won't have to worry about leaks.

Gary Kiefer

We needed two bathroom faucets replaced, as well as some new shut-off valves and new laundry connections. Waterworks responded quickly and got us scheduled within days. Ryan was able to complete everything in a matter of hours, working quietly and efficiently. He explained things well and gave good advice. He even made friends with our dog. It was another good experience for us with Waterworks, which is why we call them with any problem.

Kimberly Norris

If I could give Bradly at Waterworks 10 out of 10 stars, I would. He was so professional and knowledgeable- got it done so quickly. It’s amazing -someone with real experience and professionalism. I will use WaterWorks again.

Gary Cornett

Second time in 3 weeks that Waterworks did work for us. Both times the work was done quickly by a very polite, friendly plumber. One never wants to spend that much money but one it was necessary and two, Adam, Paul was great.

Eileen Huber

We have been so impressed by this company. They are timely and very knowledgeable. Adam has been a blessing with all our plumbing needs. Highly recommend them!

Tweetygirl Tweet

I am so happy with the service that I received from water works. Nick came and put in a new hot water heater in no time and done a great job. Nick and his helper were amazing.thank you so much guys and a big thank you to water works as well for having awsome employees.

Mark Faires

I Kathryn Friend requested this company to help with my A/C...I did have problems due to the fact that a credit card did not pass on time ....However the gentleman showed up in time to Save us from having to suffer throughout the holiday weekend. I have dealt with this company SEVERAL times with plumbing and HVAC. This is the ONLY COMPANY I will EVER use. Please consider my post and TRUST in this company.

Charles Arens

I had my main waterline damaged from a delivery truck and had no water for 4 days. Thanks to Waterworks and Josh G, we have water again! I would use this company anytime for water repair!!

April Lee

I've used Waterworks for years for my annual sewer line cleanout & have always had great service. Rob W. comes out each year, is friendly, professional & gets the roots out of my sewer line quickly & efficiently. I would highly recommend his work & this company.

Judi Talbot

Can promptly, listened to concerns, finished the job in a very timely manner. Was polite and courteous. If I have any additional fixes, you will be the first ones I call. Thank you!

Blaine Mcdonald

Adam was my service tech very good guy very professional very nice as far as business wise I have made since his visit Three referrals to waterworks and I will make future recommendations if needed

Jerry Townsend

Affordable pricing! I had concerns about my house being over 150 yrs old. Clearly Waterworks had done installations in houses like mine before with low ceiling in basement. They were in and out in an afternoon. My breaker box wasn't up to par for the AC part so I had it replaced over the winter by a contractor. I called Waterworks back and set an appt. with them to come out and attach an outdoor line to the new box. The service guy arrived on time and had my AC running in an hour. My installation went smoothly and they put my mind at ease.

Ryan Sweeney

Great business, love the family friendly atmosphere. So much in fact that I accidentally left my child inside. 5/5 stars

Todd Erdy

This the first time using the Waterworks. The timing of this happened to be when I was watching three of my four grandchildren, while my wife and daughter were doing some Christmas shopping. So, I was a bit concerned about how things would play out, once the serviceman arrived. Let me tell you, Peter understood the situation and was very considerate and super gracious! Thank you Peter for the kindness and all of our best to you and the Waterworks family!

Carol Smith

Kevin from the Waterworks was excellent! He moved my heat pump to a new location so I could have a basement company do foundation repairs. He was on time, met all my needs and so pleasant to work with. I was VERY pleased and highly recommend this company!

Jim Carroll

John just left on a Friday before holiday weekend. roots in my sewer line and sewer backing up on the first day of a four-day weekend. called water works and one of their young professionals showed up an hour later fixed the issue in 30 minutes and we are back in business! I can't tell you how professional it was to have someone like John handle this issue for us. thank you John!

Craig Dieckhoner

Ryan was amazing! Our water heater was less than 5-years old and he identified a Manufacturer defect. Rather than sell me a new water heater, he called the manufacturer, filed a warranty claim, and secured a replacement unit at no cost. Then, Ryan took out the broken unit, returned it to Lowe's, picked up the warranty replacement, returned to my home and installed it. He was fast, resourceful, professional, and able to complete everything before noon. I would highly recommend The Waterworks!

Brenda Young

Peter was punctual and respectful. He also was flexible in completing an additional service (snaking a drain) that I failed to request at the time I booked the water heater service appointment. I would use Waterworks again!

Nancy Kleindorfer

Ryan has completed work for me currently & in the past. He explains his work until I understand. Always completed excellent work on both my boiler system & air conditioning system. He knows what is needed & he's able to do it.

Dave Melaragno

The Waterworks are very friendly professionals and we have used them many times. Very fair pricing, good quality work, prompt and willing to explain options without a sales pitch. They will ALWAYS be our first call when the need is there.

Arnetha Carter

Had to call 911 for co poison on Saturday. Called WW on Mon morning. They returned my call in less then 10 minutes. Repair man was at my house in an hour or less. Work was complete with true knowledgeable hvac man. 1.5hrs total. Thank you. Please use them for your services.

Zach Crusse

Hot water tank went bad and needed it replaced ASAP. Called The Waterworks on a personal family recommendation and couldn’t have been more pleased with the experience. Got a hold of someone right away who got me scheduled for the following day at noon. Got a call around 11am the following day from dispatch stating that the tech could come earlier then noon - awesome! Tech was professional and worked quickly and took time to even explain what happened and why. Got a new tank installed quickly and made it a point to clean up which was very much appreciated. Highly recommend if you are looking for dependable quality service at a fair price!

Cosette Tolley

I had a pipe burst in the early morning and it water was POURING into my basement. I was so distraught. Waterworks came out within 30 minutes and found the problem. Within 5 minutes Brandon fixed the issue right then and there. Brandon was very professional thorough. I do not know what I would’ve done without them!

Paula Loyd

I was replacing my old bathroom faucet and ran into a problem. I called The Waterworks and Arthur was sent to help me. Arthur did an amazing job, very professional, very nice. Would highly recommend The Waterworks.

dan channel

Excellent work by professionals. The only gripe I have is the cost. We had 1 outdoor faucet replaced. It took less than 20 minutes (I know that is not the full basis of a price but it was a simple fix). It was $345 after a $40-off coupon). I was in a hurry and did not call around for different quotes. If this is the going rate for an outdoor faucet repair (straight pipe from outside wall to inside cold water supply, cut pipe, slide in new pipe with new faucet, crimp faucet pipe to cold water supply pipe- -bam, done) then I'm simply astounded. I did look on Angie's List for approximate cost for this repair and they said between $150 to $300. It just seemed like a real easy job for the rate ($385 without coupon). Other than the price they were quick, professional, and did a great job. I would recommend them if cost is not an option to you. (Update 8/26/20): I replied to their reply but they did not get back with me. To be sure, it was indeed a job done by Waterworks at our house.

Joe Meyers

Peter found the problem right away and repaired it. He was at the house within 15 minutes of calling Waterworks. I'm sure the cats appreciated him also as now they did not need to use the litter box while the floor was wet and flooded

amber taylor

I've used waterworks 5 different times at two homes in the past 4 years. As a single woman I always worry about being taken advantage of but I've never felt that way with The Waterworks. They are always on time, professional and answer all my questions. Yesterday I had what I thought was a discharge drain problem but it was actually a septic problem. The technician (which I'm sorry I didnt catch his name) went above and beyond to give me referrals to licensed septic companies, he gave me opinions on fixes and walked me through everything in my basement. As someone who just bought the house I really appreciated his expertise and taking the time with me. I also have animals and he was sure to keep doors shut and watch for them when coming in/out. I cant recommend The Waterworks enough and I appreciate them being upfront with their costs and they generally fit me with quickly.

Kyle Leab

Bradley was fantastic! Very professional and even taught me a couple things. He has been to our house twice and each time has been great. I would highly recommend him and Waterworks for and household plumbing needs

Sam Hutcheson

I had the Waterworks out to inspect and repair a leaking shower. The tech Arthur was professional, quick and knowledgeable. He got the problem diagnosed and fixed quickly. I was very pleased with the service and the quality of the work. Will definitely use them in the future for any plumbing issues.

Mike Joyce

Jose came out to work on my drain for my sump pump. I was on the road so I left a message for him to call me when he got there so that we could discuss the issues since I thought I knew where the problem was. He listened carefully and checked everything that we thought was the issue. Since we knew we had more work to do he mark the spots for future reference and left everything neat and clean. We will have them back to take care of our final solution which is replacing a crushed drain pipe. He is excellent.

Julie DePaulo (jukied)

I had Waterworks come out to repair a few things on my new house. Mike was very low pressure (unlike my water heyo) and told me what could be fixed without trying to sell me more services. Not a bad price for four long term fixes. Glad to have a new valve, an unclogged drain, hot water in the shower, and properly installed pipes under the kitchen.

denise kish

Ryan and Colin called to let me know they were on their way and arrived within the scheduled window. They were professional and knowledgeable, servicing our tankless water heater and making a toilet repair . I am extremely happy with their service.

Nancy Hile

Keith came out once to evaluate whether I should go with a tankless water tank initially. He was very informative and answered every question I had, even one non related to a new tank. He then came out to install my new hot water tank (I didn't go with tankless) and did a good job with that. Again, he answered every question and was very accommodating to any special requests I had. I also had a good experience with the office when I called to make my appointments. I would use this company again!

Robin York

Highly recommend The Waterworks! Our sump pump quit working, with water in our basement on a Sunday night at 9:15pm. After calling the 24/7 help line -- the technician was at our door within the hour. He was professional, knowledgeable and quick to get the new one up and running. The Waterworks made a very stressful situation a lot easier to deal with!

Justin Morocco

Unfortunately, we had a sump pump issue late in the evening and needed a quick response before this became a problem. I was highly impressed with the plumber's response time and professionalism. Additionally, my interaction with the office staff has been positive as they have been very responsive and helpful. I was happy to have Waterworks assistance when problems arose.

Christopher Norman

With an older house, Waterworks has been a valued and trusted partner for all the various plumbing issues and needed upgrades. They respond quickly, professionally and courteously. From the first cl to the completed job, they are open and honest about costs, concerned about my safety and my home's value, always getting done on time and under budget! The people are top drawer and genuinely nice. I cannot reco.me d Waterworks more highly and will continue to use and recommend them as I have for years.

Theresa Bhaerman

He was quick efficient and answered all my questions. I will use him again. I appreciate his attention to detail.

Crystal R

I've used Waterworks and Comfortworks for years. Their plumbers and HVAC personnel are knowledgeable and professional. They've always been able to diagnosis the problem and quickly solve it. Their office staff is very customer service oriented and personable. Appointment times have short windows so you're not left waiting for hours or days. They call ahead to let you know they are on their way. Prices are very competitive. Just an all around great company to do business with.

Tonya Roush

Chris is a jewel. He was promp, fixed the problem quickly and cleaned up very well when he was finished. Thanks for a job well done.

Ayman Fayed

I used the service for installing several new bathroom Exhaust fans and replace some existing ones. The service included working in the attic for installing new duct work. I can't be happier with these guys. Very professional, reliable, responsive, always on time, and more importantly really know the technical details of what they are doing. It is becoming increasingly difficult to find contractors who intimately know the technical details of their work anymore. So it is a breath of fresh air having these guys do the work. Ryan, Bobby, and Todd are all fantastic!

Jessica Tomasek

Brandon was wonderful. We called Waterworks at 1:30 am because we needed a replacement sump pump, especially since it had been raining for days. I was told the approximate time, Brandon showed up and took care of business. We now have a very good sump pump with a 3 year battery backup, so I am no longer worried about our finished basement. He was friendly, thorough, he explained what he was doing, he explained the pricing, he wore footies to keep our carpet clean, he was quiet since the family was asleep (even my dog didn't hear him. ha!), and once he was finished, he left the space spotless and explained everything. Evening work is expensive but it was worth it. We now have peace of mind. I have used Waterworks a few times in the last 10 years, and I'm never disappointed. You get what you pay for.

Ewell Smith

We had a couple of guys come out this past Monday I wish I could remember their names but I'm an old guy now, I wanted them to install this washer box with hammer arrestors in a difficult piping situation so they took it on, did a beautiful looking pipe routing but the valves on the box were bad resulting in a dreaching for the tech, after a change of clothes(pro tip) and some good humor, which I appreciated, he put in some nice valves he had in the truck. He also told me about hammer arrestors that attached to valves so I got some of those and put them on the back of the washer. All of this resulted in a very solid solution to the problem I was having. I appreciate those guys whose names I should be able to recall being professional and human. Will use again and recommend. Thanks.

Katie Arbeiter

Robert was incredibly professional and worked very hard to rectify the problem affordably. I appreciate his honesty and the time he took to explain what potentially caused the problem as well as what I might want to consider should there be an issue in the future. No doubt I will use Waterworks in the future should I need them!

Robert Drovdlic

Replaced sump pump. The technician was great, very professional and quick with the replacement. Customer service went above and beyond in trying to get pump manufacturer to honor warranty even though it is two weeks past expiration.

Andrew Stuller

When we needed help, they were there. Fantastic customer service; Waterworks put my concerns at ease and repaired our plumbing issues quickly and effectively. Couldn't recommend them more highly

Coleman Jim

AC went out on Sunday evening on hottest day of year received callback early Monday morning from Sherry, she was wonderful, knowledgable, friendly, to schedule tech. Tech arrived at 11 identified issue and since he had to order part put temporary fix in place to get unit operational until part could be replaced. From start to finish everyone worked to get AC up and running outstanding professional exceeding my expectations.

Melvin Timberlake

This is an excellent company professional polite friendly staff if you want it done right use water works!

Crumpton Legal

We have hired waterworks a few times and always been happy. Recently, we had them come out and replace our current disposal and sink with a new one. They did great work and were friendly! The bottom line for Waterworks is that you are going to pay towards the higher end of the reasonable range of fees, BUT what you get is guaranteed excellence. If you are shopping for the cheapest, Waterworks may not be it. But, I do think they are the best.

Shannon Cunningham

I have needed Waterworks to help me twice in the last month. As a small business owner, I know the importance of praising those that do an exceptional job. I have been quite impressed with this business. Responsiveness, customer service and skills were amazing!

Brandy Abrams

Got a quote for Furnace and AC to be replaced along with a 30 year old Water Heater. They were prompt and professional. Price was far less than other heating/air companies and they were able to do all three items on one trip. I would highly recommend them.

Virginia Davis

Andrew is a plumbing pit bull! A previous plumber did a quick fix and the drain re-clogged quickly. Andrew worked long and hard and found the source of the clog...removed the item, cleaned out LOTS of sludge (cast iron pipes) and water flows like these pipes were new! I've found my plumber!

Emperor Danzig

I’ve had their tech John out twice to my house. Once for an emergency and once to ease our concerns about a potential issue. He was very professional and knowledgable both times. Plumbing issues are the worst, and having a knowledgeable and empathetic plumber makes the experience much more bearable.

Tomy Rhymond

Replaced my sum pump. Chris was nice, he showed up on time and finished the job really quick. Very professional, but little expensive compared to other places..

Angie Brazzell

Our hot water tank started leaking and needed replaced. We called The Waterworks and Ryan Williams and Mitch Graham came to our home to install the new tank for us, they were both amazing. The work was done quickly and efficiently, they were very nice, polite young men and the new tank install looks better than the one done when our house was built! My husband and I will most assuredly recommend the this company to our family and friends. Thank you Ryan and Mitch for a job well done!! John and Angie Brazzell

debbie newell

Thoroughly checked my furnace for gas leaks, and if working properly. I was told by another BIG co. That I needed a new expensive furnace. The Waterworks rep found that my furnace is running just fine. I will confidently go with them in the future.

Lee Eichensehr

Mike has been doing our annual "pipe cleaning" for years. He works to make sure he's cleared any roots, etc. and the drain is running free. Great service for many years.

Pamela Chaidez

We had a water line break that needed repaired within two weeks per water company. When looking on here and Angie's list I added them to my list. They responded almost immediately and were out to meet with us the next day. Scott arrived on time and even called to let me know he was on his way! The price quoted was in our budget and competitive with others (actually a little less) so we chose them. We had the fix scheduled for a few days later. My only complaint is they showed up a half hour later than promised but they were polite and did the job so I won't complain about that too much. I remember the one worker's name was Cody, and he was very professional and helpful. We ended up paying less because they were hesitant about digging the entire line because it was so close to the gas line. So they just fixed the broken part. We're happy with their service.

Victoria Tovar

I rent an apartment in downtown Columbus and my landlord calld Waterworks to unclog multiple drains in my unit. Not only were they fast and tidy, they took the time to make sure my new kitten was safe and secure before they left the premises. Awesome work!! Very much appreciated!

Lindsey

All of our interactions with the staff at the waterworks were friendly and informative. They were able to come out much more quickly than I ever expected and got the job done quickly. They were on time and friendly. Their prices seemed on the higher end of the range according to a quick google search but their friendliness and excellent work have made us happy with our decision to use them.

loretta laessle

Chris was very professional.. worked hard and fast! Very knowledgeable and assured us he could help us after another plumber tried and couldn’t. After a quick 20 minutes it was taken care of! Will use them again!!!!

J T

I actually had 2 toilets installed in an afternoon. The technician was able to find the original issue with the upstairs toilet that caused ceiling water spots. He was professional and was able to correct issues that caused the leak. 2 new toilets were installed. I will use this company again.

Kris Richardson

I just finished up somewhat of a nightmare situation shortly after moving into our house. Waterworks was a real pleasure to work with. I truly felt as if they had my best interest in mind and made decisions that resolved the issue in the least expensive way. Due to the scope of the project I had a number of workers on site, all of whom were professional and informative, specifically Art and Jim. I think these guys are probably the best in the area and would recommend them to anyone regardless of the size of job.

Sara Perrini

Matt arrived on time and was very professional. He explained what he was doing and what issues he discovered and how he would be resolve them. Matt was thorough and completed the job, cleaning all our downspouts and clearing the lines to the sewer and drains in our front and back yards. I would highly recommend waterworks.

Chet Mohler

Mike was on time for the appointment. We appreciated his very positive attitude in all that he did for us. He had a particularly hard time when removing a stubborn tub drain. During this entire time, he never lost his cool! He is an excellent example of the kind of people we enjoy working for us.

Jim Heise

I had a flood last Thursday and i called waterworks at 8 30am. The lady on the phone was very polite and professional. Even though this was a big deal to me and my wife the lady on the phone was calm and listened to us and our concerns. She got us in between 9am and 12pm the technician called on the way and was at my home by 9 30ish. The technician was kind and courteous and knowledgeable about his job and how to perform it. The technician had to bring equipment into my home and was very careful not to damage my walls coming in or leaving. I also work in a customer service field and i take great pride in taking care of my customers. Its great to see that Joe the technician and his team do the the same. So thank you waterworks from the Heise family to you guys. Job well done.

David Guthrie

Awesome customer service and quick repair. We had a leak coming from our dining room light fixture in the ceiling and were so freaked out by what was happening. I called Waterworks in the morning and within a few hours Evan arrived and I could not be happier with the service he provided. He was friendly and very professional. He quickly identified the issue after examining all possibilities. Through his expertise he fixed the issue and completed the repair in an extremely efficient manner. I hope to not need a plumber in the near future but when I do I will surely call Waterworks. It’s no wonder they came so highly recommended with technicians like Evan working for them. Thank you for your help!

Kim Siniff

We had another plumber come out and left sewage in our cellar and told us the problem was a crushed sewage pipe. I looked at Water Works because they do financing, I called and Rob came out. He was professional, and courteous. He ran the camera and let us know it was just a block. He fixed the problem in an hour and it was less than half the cost of the other plumber. He took the time to show us the pipes, explain what caused the problem, and what we would need to do to prevent problems in the future. Rob was the best and we will definitely be using Water Works for all our future plumbing needs!!

Steven Smith

Plumbing problems are always emergencies, and Waterworks managed to get someone out the same day. It was late in the evening, but the technician was friendly, polite, cheerful and efficient. I could not have asked for better service, and their price was very similar to other companies that we have used in the past. We were very satisfied with the quality and the PRICE!

Ciarra Jackson

Arthur was professional and kind. He explained everything and completed the job in the amount of time that he said he would.

jarod vanwinkle

Mick showed up on a Sunday to replace our leaking water heater. Very professional and took time to answer my questions. Got the replacement done in less time than he estimated. Will use again and would recommend their services.

Lori Payne

Peter from Waterworks was great! He does good work and he is professional. I like that if I ask questions he explains things, very personable.

Rhonda Johnson

Professional, prompt and provide great service. I had a bad clog. The Tech had to work very hard to get it unclogged, but he did with no problem. I like how he went to the basement to check what type of pipes the house has. I highly recommend them. The pricing was great as well. Thanks Again Waterworks!!!! Great Job!!!

Bob Cich

They replaced my sump pump that stopped working. Replaced it with a new one in less than one hour. Responded quickly and fixed it the same day I called. Great job !!

Laura Lyle

Lindsay was very helpful in scheduling my appointment, very pleasant and polite. Ryan was awesome!!! He explained what it would take to replace the whole stack vs patching. He did a nice a speedy job for the work that needed done. Very helpful, courteous and professional. I have used The Waterworks in the past and will continue using them in the future!!!

Jamie Alexander

Excellent service as usual. Matt is an awesome plumber who knows his stuff!

Rick Braveheart

HIGHLY RECOMMENDED! This was our second experience with The Waterworks and both times have been Exceptional! This time, Michael P. was our technician. He arrived on time, was super professional and respectful of our home and he even wore booties, a face mask, gloves and protected out kitchen floors with drop clothes. He also explained everything he was doing along the way, described why our problem occurred, cleaned our drain quickly and cleaned up afterward. We would HIGHLY recommend The Waterworks for plumbing problems in the Columbus area -- they are now our go to plumbers.

Allen Grobin

Wow, what great experience. When I called I was quickly scheduled for the next morning to accommodate my schedule. I received a confirmation call the morning of to relay the expected time of Dan's arrival. Dan arrived on time . Dan was very attentive in listening to my concerns and went about hius business in an efficient manner, constantly communicating his findings. At the end of it all I felt that I had been well served. I know Waterworks will get my call next time I need anything in their ranges of services.

Chuck Altizer

Waterworks and Brad made a challenging time very smooth to get through. Waterworks quick response and Brad's quick, professional work had our challenge solved and resolved in 30 minutes!

Amp “acehan80” Ent

Ryan was the tech that came in and fixed my air conditioner unit that was on the blink for a week. Ryan diagnosed and repaired the problem in fifteen minutes flat. Will recommend The waterworks to anyone out there who needs an experienced tech to solve your hvac needs!

Bob Britt

Very polite, very efficient and small around good representative of your company. Would have him back for all our plumbing needs.

julie burnett

I have worked with Waterworks for years in a business capacity. I have always found them to be professional timely, and quite frankly the best in the business. Because of that I call upon them when I have home needs as well. What I appreciate the most as a homeowner, is their expertise and the fact that they come prepared to do the work to completion.

Nina Riley

Jason fixed a leaky outside faucet and drained my hot water heating system so I no longer need to worry about water freezing in a system I’m no longer using. He is so nice to have in my home, it’s like family. Can’t say enough about this company.

J Conner

Jeff was my technician he was very professional he took care of the problem right away the price was reasonable and I would recommend him or the company for any plumbing repair

Ahmad Mostafavifar

Arthur the plumber was very responsive, helpful, pleasant, and educated me on how to change my sump pump. He took his shoes off in the house without me asking as well. Overall excellent experience.

Sandra Solove

Rodney came to replace a small lavatory sink. The sink I had purchased did not come with a wall mount so Rodney went and found the appropriate materials. The sink is very sturdy on the wall. Rodney went above and beyond to complete the job well.

Jackson Baumgartner

We had an emergency sump pump failure and Q was out to our house fast. He resolved the issue in less than 20 minutes and saved us big time.

Contact

Photos